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<!doctype html><html lang="en"><head><title data-react-helmet="true">Privacy and Security FAQs | PRESTO </title><meta data-react-helmet="true" name="description" content="Find answers to all your questions about the protection of your personal information by PRESTO."/><meta data-react-helmet="true" name="keywords" content="Privacy, Security, Personal information, Law Enforcement"/><meta data-react-helmet="true" name="title" content="Privacy and Security FAQs | PRESTO "/><link data-react-helmet="true" rel="alternate" href="/en/" hrefLang="en"/><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1,shrink-to-fit=no"><meta name="theme-color" content="#000000"><meta name="format-detection" content="telephone=no"/><meta name="apple-itunes-app" content="app-id=1437927882"><meta name="google-play-app" content="app-id=com.metrolinx.presto.android.consumerapp"><meta name="msapplication-TileImage" 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Get the answers to some of our most asked questions here.</div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>Does PRESTO respond to law enforcement requests for PRESTO information?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>How does PRESTO protect my personal information?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>How often does Metrolinx respond to law enforcements requests for PRESTO information?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div></section></div><footer 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