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<!doctype html><html lang="en"><head><title data-react-helmet="true">PRESTO Card Terms and Conditions | PRESTO</title><meta data-react-helmet="true" name="description" content="PRESTO Card terms and conditions explain our policies and agreements in detail.聽"/><meta data-react-helmet="true" name="keywords" content="PRESTO card terms and conditions, Cardholder agreement, Fare payment policy, Terms of service for PRESTO, PRESTO legal terms"/><meta data-react-helmet="true" name="title" content="PRESTO Card Terms and Conditions | PRESTO"/><link data-react-helmet="true" rel="alternate" href="/en/" hrefLang="en"/><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1,shrink-to-fit=no"><meta name="theme-color" content="#000000"><meta name="format-detection" content="telephone=no"/><meta name="apple-itunes-app" content="app-id=1437927882"><meta name="google-play-app" content="app-id=com.metrolinx.presto.android.consumerapp"><meta name="msapplication-TileImage" 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src="https://www.prestocard.ca/-/media/presto-ui/data/media/img/1-ElementsIconCommonExternalLink-Copy-4-1.ashx" style="height:px; width:px;" alt="Download" /></div> <p><a href="https://www.prestocard.ca/-/media/presto-ui/data/media/terms-and-conditions-PDFs/PRESTOCardTermsConditionsEnglishJuly2021.ashx">Download the PRESTO card Terms and Conditions</a></p> </div> <div class="arrow-icon2"> <div class="row instructionimage"> <img src="https://www.prestocard.ca/-/media/presto-ui/data/media/img/1-ElementsIconCommonExternalLink-Copy-4-1.ashx" style="height:px; width:px;" alt="Download" /></div> <p><a href="https://www.prestocard.ca/-/media/presto-ui/data/media/terms-and-conditions-PDFs/TTC-English-Terms-and-Conditions_November-4-2019.ashx">Download the TTC 12 Month Pass on PRESTO Terms and Conditions</a></p> </div> <div class="arrow-icon3"> <div class="row instructionimage"> <img src="https://www.prestocard.ca/-/media/presto-ui/data/media/img/1-ElementsIconCommonExternalLink-Copy-4-1.ashx" 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These terms and conditions relate only to your use of\r\nthe PRESTO Website and do not govern the use of the PRESTO Card or the PRESTO System. Those activities are\r\ngoverned by the PRESTO Terms and Conditions (as such term is defined below). By accessing the PRESTO\r\nWebsite, you agree to observe and be bound by the following terms and conditions of use. Please read this\r\npage carefully. If you do not accept the terms and conditions stated here, do not use the PRESTO Website.\r\nYou should read this page periodically to review the terms and conditions, as they may be amended from time\r\nto time at the sole discretion of PRESTO by updating this posting. Capitalized terms used but not defined\r\nherein shall have the meaning given to such terms as set out in the terms and conditions for the PRESTO\r\nCard and PRESTO System (the “PRESTO Terms and Conditions”) or the Privacy Policy on the PRESTO\r\nWebsite on which these PRESTO Website terms and conditions appear.\u003Cspan style=\"font-weight: lighter;\"\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EPRESTO Website Accuracy\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nAlthough every attempt has been made to ensure the accuracy of all information provided on the PRESTO\r\nWebsite, PRESTO does not make any warranties or representations, express or implied, concerning the\r\naccuracy, reliability, currency or completeness of the contents of the PRESTO Website (the \"Works\")\r\ncontained in the PRESTO Website. The PRESTO Website is provided on an \"as is\" basis, without warranty of\r\nany kind, and is to be used entirely at your own risk.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003ECopyright\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nThe Works are protected under the copyright laws of Canada and other countries, as may be applicable. You\r\nmay view, download, and print contents from the PRESTO Website solely for information purposes and not for\r\ncommercial use, and as long as the content is not modified in any way. No one may otherwise copy,\r\ndistribute, republish, or prepare derivative works from any contents of the PRESTO Website without written\r\npermission in advance from PRESTO. The use or display of the Works on any other web site for any purpose is\r\nexpressly prohibited without prior written permission from PRESTO. An acknowledgement of the source must be\r\nincluded whenever PRESTO material is copied or published. Any infringement of PRESTO’s rights will\r\nresult in appropriate legal action. PRESTO disclaims any and all liability for any consequences that may\r\nresult from any unauthorized reproduction or use of the Works whatsoever.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003ETrademarks\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nCertain names, logos, icons, designs, words, or phrases displayed on the PRESTO Website may constitute\r\ntrade names or trademarks of PRESTO or other entities, and may be registered in Canada and\u002For other\r\ncountries. The display of trademarks on the PRESTO Website does not imply that a licence of any kind has\r\nbeen granted. No one may use any meta tags or any other “hidden text” using PRESTO’s name\r\nor trademarks without PRESTO’s express written permission in advance. PRESTO’s name and\r\ntrademarks may also not be used by anyone in any manner that is likely to cause confusion, or in connection\r\nwith anything that is not sponsored, endorsed or produced by PRESTO.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003ELinks\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nThe PRESTO Website contains links to other web sites that are created and operated by independent bodies\r\nand are therefore, not under the control of PRESTO. References may also be made to web sites, products,\r\nservices or publications of third parties. As such web sites, parties, products, services and publications\r\nare independent from PRESTO and PRESTO has no control over them, PRESTO is not responsible for them, their\r\ncontent or your use of the same. Any links or references are provided for your convenience, and are not to\r\nbe taken to mean that PRESTO endorses or approves of such web sites, parties, products, services or\r\npublications.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EPrivacy\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nAll reasonable steps have been taken to ensure the security of your personal information transmitted over\r\nthe internet; however, the internet is not a secure medium, and neither the privacy of your communications,\r\nnor visits to the PRESTO Website, can be guaranteed. The nature of internet communications means that your\r\ncommunications may be susceptible to data corruption, unauthorized access, interception and delays. Please\r\ndo not send personal or confidential information to us by regular, unencrypted E-mail messages over the\r\ninternet, as the internet provides no assurance that such messages will remain private. PRESTO provides a\r\nsecure, confidential channel for you to provide and view such information in its web-based applications for\r\nservices. PRESTO will therefore not be responsible or liable if you send personal or confidential\r\ninformation to PRESTO over the internet using regular, unencrypted E-mail messages, or if PRESTO sends you\r\ninformation in that manner at your request, if any such information subsequently becomes public through no\r\nfault of PRESTO. PRESTO will collect, use and disclose your personal information in accordance with the\r\nterms of the PRESTO Privacy Policy.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EAgreements\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nThe services described in the PRESTO Website which are available from PRESTO are subject to the terms and\r\nconditions of agreements specific to those services including, but not limited to, the PRESTO Terms and\r\nConditions, and are available only where offered by PRESTO and permitted by law.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EExclusion of Liability\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nYou agree to have sole responsibility for adequate protection and backup of data and\u002For equipment used in\r\nconnection with the PRESTO Website. In connection with your viewing and use of the PRESTO Website, PRESTO\r\nshall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any way in\r\nconnection with the PRESTO Website whatsoever including without limitation, as a result of viewing, using,\r\naccessing, copying, downloading or storing any part of the Works. In no event shall PRESTO be liable for\r\nany direct, indirect, special, incidental, third-party, punitive, exemplary or consequential damages\r\n(including loss of business, revenue, profits, use, data or other economic advantage) however same may\r\narise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if PRESTO has been\r\npreviously advised of the possibility of such damage, and you will not seek any equitable relief\r\nwhatsoever.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EApplicable Law\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nYou agree to have sole responsibility for adequate protection and backup of data and\u002For equipment used in connection with the PRESTO Website. In connection with your viewing and use of the PRESTO Website, PRESTO shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any way in connection with the PRESTO Website whatsoever including without limitation, as a result of viewing, using, accessing, copying, downloading or storing any part of the Works. In no event shall PRESTO be liable for any direct, indirect, special, incidental, third-party, punitive, exemplary or consequential damages (including loss of business, revenue, profits, use, data or other economic advantage) however same may arise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if PRESTO has been previously advised of the possibility of such damage, and you will not seek any equitable relief whatsoever.\r\n\u003C\u002Fspan\u003E\u003C\u002Fspan\u003E\u003C\u002Fp\u003E"},"heading":{"value":"PRESTOcard.ca Terms and Conditions"},"SubHeadingTag":{"id":"e3ed5e7a-9c79-4cc6-8c84-0d02acc1dc3c","url":"\u002FContent\u002Fheading-tags\u002FH2","fields":{"HeadingTagTitle":{"value":"h2"}}},"Id":{"value":""},"CssClass":{"value":"terms-content"}}},{"uid":"78346761-8c25-455e-9841-50e66584ae8e","componentName":"ContentBlock","dataSource":"{D89AB12D-BFC1-4377-8F53-6374E5049E7E}","params":{},"fields":{"content":{"value":"\u003Cp\u003E\u003Cstrong\u003EPRESTO Card Terms and Conditions\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EEffective July 2024\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EPRESTO Service Agreement\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EThis is the agreement between you and the PRESTO Service (“\u003Cstrong\u003EPRESTO\u003C\u002Fstrong\u003E”) operated through and by Metrolinx, a Crown Agency within the meaning of the Crown Agency Act (Ontario) (“\u003Cstrong\u003EMetrolinx\u003C\u002Fstrong\u003E”), for PRESTO cards issued by or on behalf of PRESTO (this “\u003Cstrong\u003EAgreement\u003C\u002Fstrong\u003E”). For the purposes of this Agreement and the other documents or agreements incorporated by reference herein or which incorporate this Agreement by reference therein, the term “\u003Cstrong\u003EPRESTO Service\u003C\u002Fstrong\u003E” means the use by you of the PRESTO card or PRESTO in Mobile Wallet card, and the services offered by PRESTO in connection with your use of the PRESTO card including, but not limited to, use of the PRESTO website (as defined below), the PRESTO Contact Centre (as defined below), and the PRESTO app (as defined below).\u003C\u002Fp\u003E\n\u003Cp\u003E If you have not already agreed to be bound by this Agreement at the time you applied for the PRESTO card or PRESTO in Mobile Wallet card, then by activating or using your PRESTO card or PRESTO in Mobile Wallet card, you will be deemed to have agreed to the terms and conditions provided in this Agreement. \u003Cbr \u002F\u003E\n\u003Cbr \u002F\u003E\n\u003Cspan style=\"text-decoration: underline;\"\u003EDefinitions\u003C\u002Fspan\u003E: In this Agreement, “\u003Cstrong\u003EPRESTO card\u003C\u002Fstrong\u003E” means a physical PRESTO card; “\u003Cstrong\u003EPRESTO in Mobile Wallet\u003C\u002Fstrong\u003E” means a PRESTO card stored on a mobile device; the applicant for PRESTO Service and\u002For a PRESTO card and the user of the PRESTO card is referred to as “\u003Cstrong\u003Eyou\u003C\u002Fstrong\u003E” or “\u003Cstrong\u003Eyour\u003C\u002Fstrong\u003E”; PRESTO is referred to as “\u003Cstrong\u003EPRESTO\u003C\u002Fstrong\u003E”, “PRESTO app” means the mobile application published by Metrolinx for use with the PRESTO service; “\u003Cstrong\u003ETransit Agency\u003C\u002Fstrong\u003E” refers to GO Transit, Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway Company, MiWay (Mississauga), Oakville Transit, Toronto Transit Commission, Union- Pearson Express, York Region Transit, OC Transpo (Ottawa) and any other transit agency that accepts payment for its services by way of the PRESTO card that may be added from time to time, and “\u003Cstrong\u003ETransit Agency\u003C\u002Fstrong\u003E” refers to any one of them.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EPrivacy Policy and Authorization for Information Sharing\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou agree that the information provided in your PRESTO card or PRESTO in Mobile Wallet card application and any data PRESTO receives as a result of the use of your PRESTO card, PRESTO in Mobile Wallet card, and the PRESTO Service may be collected, used and disclosed in compliance with the PRESTO Privacy Policy.\u003C\u002Fp\u003E\n\u003Cp\u003EThe PRESTO Privacy Policy can be accessed by visiting the PRESTO website at \u003Ca href=\"https:\u002F\u002Fwww.prestocard.ca\u002Fen\"\u003Ewww.prestocard.ca\u003C\u002Fa\u003E (the “\u003Cstrong\u003EPRESTO website\u003C\u002Fstrong\u003E”). Without limiting the generality of the foregoing, as a registered cardholder who provides us with an email address or phone number, you hereby expressly authorize PRESTO to contact you from time to time by email or phone, for the purpose of managing your My PRESTO Account and providing you with services related to your PRESTO card or PRESTO in Mobile Wallet card, including confirmation of reloads and verification of accounts.\u003C\u002Fp\u003E\n\u003Cp\u003EYou hereby certify that all information provided by you to PRESTO is correct and that you will notify PRESTO in the event of any changes to such information.\u003C\u002Fp\u003E\n\u003Cp\u003EYou authorize PRESTO to share all such information and data with the Transit Agencies identified herein.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EPRESTO Card and PRESTO in Mobile Wallet Use\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003ETo be able to use your PRESTO card, it must first be activated (which is done automatically when purchased from certain sources).  You may activate your card by tapping it on a PRESTO reader.  Once activated and when funds are made available in your My PRESTO Account (as defined below), you may use your PRESTO card to pay for transit services at any participating Transit Agency in Ontario within the scope of any applicable limitations imposed on the use of the PRESTO card by any Transit Agency, as applicable. PRESTO cards may be converted to a PRESTO in Mobile Wallet card via the PRESTO App. PRESTO in Mobile Wallet cards are activated using the mobile wallet on your device. PRESTO in Mobile Wallet cards may not be accepted at all Transit Agencies. A PRESTO card registered in the name of a card holder is referred to herein as a “\u003Cstrong\u003ERegistered PRESTO card\u003C\u002Fstrong\u003E”. A PRESTO in Mobile Wallet card registered in the name of a card holder is referred to herein as a “\u003Cstrong\u003ERegistered PRESTO in Mobile Wallet card\u003C\u002Fstrong\u003E”.\u003C\u002Fp\u003E\n\u003Cp\u003EYou agree to pay to PRESTO an issuing fee of $4.00 (the “\u003Cstrong\u003EIssuing Fee\u003C\u002Fstrong\u003E”) for each PRESTO card and $0.00 (the “Issuing Fee”) for each PRESTO in Mobile Wallet card issued to you. You agree that the term of each PRESTO card is from the date of issuance of the PRESTO card to the date your balance is transferred to another PRESTO card (the “\u003Cstrong\u003ETerm\u003C\u002Fstrong\u003E”). PRESTO cards do not expire, even if there is an expiry date shown on the card.  PRESTO cards can still be used after the indicated expiry date. PRESTO in Mobile Wallet cards do not expire and do not have an expiration date shown.\u003C\u002Fp\u003E\n\u003Cp\u003EEvery time you ride transit provided by any Transit Agency you tap the PRESTO card or PRESTO in Mobile Wallet card lightly on a card reader machine located at the transit vehicle door or at a transit station. The system instantly calculates and deducts the correct fare or recognizes your individual PRESTO card or PRESTO in Mobile Wallet card. If you have tapped on at the start of your journey, and are required to tap off, but you fail to tap off correctly, your contactless payment media may automatically be charged the maximum fare amount that is specified in the Transit Agency’s by-laws or terms and conditions. When you use the PRESTO card or PRESTO in Mobile Wallet card at any Transit Agency location, you authorize PRESTO to debit your My PRESTO Account or PRESTO in Mobile Wallet card for the specific charges incurred per use or to validate that an active pass is loaded on the card.\u003C\u002Fp\u003E\n\u003Cp\u003EWe will not authorize a transaction at a Transit Agency location if: (i) there are insufficient funds in your My PRESTO Account (except as set out below); (ii) your My PRESTO Account, PRESTO card or PRESTO in Mobile Wallet card has been suspended; (iii) your My PRESTO Account has been closed; or (iv) your PRESTO card or PRESTO in Mobile Wallet card has been reported lost or stolen. Provided a Registered PRESTO card has a positive balance at the beginning of a travel transaction (and the events set out in (ii), (iii) or (iv) above have not occurred), the holder of a Registered PRESTO card can travel once, resulting in a negative balance, with the exceptions of GO Transit and UP Express. This is so that such holder is not stranded at a location prior to the suspension of the PRESTO card. PRESTO in Mobile Wallet cards will not be allowed to travel into a negative balance. For additional information on how fares work with PRESTO on GO Transit and UP Express, refer to the applicable agency website.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EYour My PRESTO Account\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EWhen you apply and are accepted for the PRESTO Service pursuant to the terms hereof which are incorporated by reference into the PRESTO card application form, we will set up an account for you (“\u003Cstrong\u003EMy PRESTO Account\u003C\u002Fstrong\u003E”), to keep track of the funds you deposit into your My PRESTO Account, the use of the PRESTO card(s) or PRESTO in Mobile Wallet card(s) connected to your My PRESTO Account, and all other transactions associated with your My PRESTO Account.\u003C\u002Fp\u003E\n\u003Cp\u003ERegistered PRESTO card holders can review their transaction history by visiting the PRESTO website or by contacting the PRESTO Contact Centre (the “\u003Cstrong\u003EPRESTO Contact Centre\u003C\u002Fstrong\u003E”) at 1-877-378-6123 or TTY: 711 or 1-800-855-0511. Registered PRESTO in Mobile Wallet card holders can review their transaction history via the PRESTO app.\u003C\u002Fp\u003E\n\u003Cp\u003EThe My PRESTO Account is a prepaid account used to facilitate payments for transit services with the Transit Agencies. No interest will be paid on your My PRESTO Account, and any funds put into your My PRESTO Account are not considered to be deposits insured by the Canada Deposit Insurance Corporation or any other insurer. The funds put into your My PRESTO Account may be refunded to you, subject to a 4% administration fee, if (a) you have a Registered PRESTO card or Registered PRESTO in Mobile Wallet card, or (b) PRESTO closes your My PRESTO Account without cause (as defined below) and attempts to refund such amounts to you pursuant to the terms of this Agreement or as otherwise set out herein. Please see section entitled “Refunds” below for more details.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\"text-decoration: underline;\"\u003EOptions For Adding Funds To Your My PRESTO Account\u003C\u002Fspan\u003E\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EGeneral\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou have several options for adding funds to your My PRESTO Account.  In certain cases, there are references to a “\u003Cstrong\u003ECCDC Agreement\u003C\u002Fstrong\u003E” which means an agreement through which we will charge your credit card or debit card for the appropriate charge; and also to a “\u003Cstrong\u003EPAD Agreement\u003C\u002Fstrong\u003E” which is an agreement between us whereby you pre-authorize us to debit a chequing account of your choice at a Canadian financial institution (for convenience, referred to as a “bank”). There may be additional terms in a CCDC Agreement or PAD Agreement you may enter into.\u003C\u002Fp\u003E\n\u003Cp\u003EThe payment information provided by you on your CCDC Agreement or PAD Agreement is kept on file by PRESTO allowing you to add value to your PRESTO card via the PRESTO website or the PRESTO Contact Centre without having to provide that information every time you call the PRESTO Contact Centre or access the PRESTO website. For CCDC Agreements, PRESTO will charge your indicated payment method in the amount you chose in your CCDC Agreement, or in such other amount as you and we may later agree.  For PAD Agreements, PRESTO will initiate a withdrawal request from the bank account provided in the amount you chose in your PAD Agreement, as applicable, or in such other amount as you and we may later agree. You must ensure that funds are available in your bank account to cover any Autoload or Saved Payment Method withdrawal request.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EIn-Person My PRESTO Account Loading\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou can load money or passes on your PRESTO card or PRESTO in Mobile Wallet card through PRESTO salespeople at certain locations. Funds will be available on your My PRESTO Account immediately.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EWeb-Based My PRESTO Account Loading\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou can use your credit card and\u002For debit card to load money or passes on your PRESTO card through the PRESTO website. Simply click through the instructions starting with “Load Your Card.” It can take up to 24 hours for the funds to be added to your My PRESTO Account. Please note that you must tap your card to a device within 30 days in order for your transaction to be completed. If you do not tap within 30 days your transaction will be cancelled and funds will be refunded to your method of payment. Passes are not eligible for refunds. All pass sales are final.\u003C\u002Fp\u003E\n\u003Cp\u003E \u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO in Mobile Wallet cards may be loaded through the mobile wallet application on your mobile device or the PRESTO app.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EAutoload\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAs a holder of a Registered PRESTO card or Registered PRESTO in Mobile Wallet card you can authorize PRESTO to arrange for your My PRESTO Account to be automatically topped up when your My PRESTO Account goes below a minimum balance of your choosing (“\u003Cstrong\u003EAutoload\u003C\u002Fstrong\u003E”). This can either be done by credit or debit card or by pre- authorized debit. You will set the minimum balance and related increase on your CCDC Agreement or PAD Agreement, as applicable. When your account goes below the indicated balance, funds will be immediately added to your account. There is a minimum load limit of $20.00. \u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EReload with Saved Payment Method \u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAs a holder of a Registered PRESTO card or Registered PRESTO in Mobile Wallet card you can authorize PRESTO to arrange for your My PRESTO Account to be topped up upon your request for an amount you choose from time to time (“\u003Cstrong\u003ESaved Payment Method\u003C\u002Fstrong\u003E”), by contacting the PRESTO Contact Centre or by visiting the PRESTO website, through the use of the payment information provided by you in the CCDC Agreement or PAD Agreement, as appropriate. Your funds will be credited to your My PRESTO account within 24 hours if you are using a credit card or debit card, or within 5-6 days if you are using pre-authorized debit.  Please note that you must tap your card to a device within 30 days in order for your transaction to be completed. If you do not tap within 30 days your transaction will be cancelled and funds will be refunded to your method of payment.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EAutorenew\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAs a holder of a Registered PRESTO card or a Registered PRESTO in Mobile Wallet card you can authorize PRESTO to arrange for your My PRESTO Account to have your transit pass automatically renewed (“\u003Cstrong\u003EAutorenew\u003C\u002Fstrong\u003E”) based on your selected Transit Agency’s pass product and chosen end date as identified by you on the applicable CCDC Agreement or PAD Agreement. Provided that there are no issues with payment, your pass should be activated on the first day of the pass’ period.  Autorenew may not be available for all transit passes.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EChanges to banking information\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EIn order to prevent disruption to any Autoload, Saved Payment Method or Autorenew withdrawal request, you must notify us at least ten (10) days in advance if your credit card, debit card, or bank account information specified in your CCDC Agreement or PAD Agreement associated with your Autoload, Saved Payment Method or Autorenew arrangement changes.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ERefused Autoload, Saved Payment Method or Autorenew\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EIf any Autoload, Saved Payment Method or Autorenew transaction is not honoured for any reason, such as your bank account having insufficient funds or your credit or debit card having been cancelled, PRESTO: (i) may charge you a fee for the failed refill transaction; (ii) will reverse any provisional credit given to your My PRESTO Account in respect of the refill transaction; and\u002For (iii) will suspend or end the Autoload, Saved Payment Method or Autorenew arrangement; upon confirmation, satisfactory to PRESTO, that the funding account has been restored to good status, a new Autoload, Saved Payment Method or Autorenew arrangement can be established. In addition, an Autoload\u002FSaved Payment Method\u002FAutorenew collection letter (the “\u003Cstrong\u003EAutoload\u002FSaved Payment Method\u002FAutorenew Letter\u003C\u002Fstrong\u003E”) may be sent to the address you provided to PRESTO upon registering for your PRESTO card or PRESTO in Mobile Wallet card. You will be required to comply with the terms of the Autoload\u002FSaved Payment Method\u002FAutorenew Collection Letter in order to reactivate your PRESTO card. You may be asked to enter into a new CCDC Agreement or PAD Agreement.\u003C\u002Fp\u003E\n\u003Cp\u003EFor specific terms and conditions as it relates to your transit pass, please contact the transit pass Transit Agency issuer. To find the contact information, please click on the logos available at the bottom of the home page at prestocard.ca.\u003C\u002Fp\u003E\n\u003Ctable width=\"699\"\u003E\n \u003Ctbody\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003E\u003Cstrong\u003EHow to add funds\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E\u003Cstrong\u003EWhen funds become available\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E\u003Cstrong\u003EExpiry of funds if card not tapped\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003EAutoload (pre-authorized debit)\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EImmediately upon balance going below indicated threshold\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EN\u002FA\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003EAutoload (credit card, debit card)\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EImmediately upon balance going below indicated threshold\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EN\u002FA\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003ELoad value online\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPRESTO Cards: Up to 24 hours after loading\u003C\u002Fp\u003E\n \u003Cp\u003EPRESTO in Mobile Wallet cards: Near real-time after load is processed\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E30 days\u003C\u002Fp\u003E\n \u003Cp\u003ENot applicable for PRESTO in Mobile Wallet.\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003ELoad value in person\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPRESTO Cards: Immediately after loading\u003C\u002Fp\u003E\n \u003Cp\u003EPRESTO in Mobile Wallet cards: Near real-time after load is processed\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EN\u002FA\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003ELoad value online\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E5-6 days after loading\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E30 days\u003C\u002Fp\u003E\n \u003Cp\u003ENot applicable for PRESTO in Mobile Wallet.\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003ESaved Payment Method (credit card, debit card)\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPRESTO Cards: Up to 24 hours after loading\u003C\u002Fp\u003E\n \u003Cp\u003EPRESTO in Mobile Wallet cards: Near real-time after load is processed\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003E30 days\u003Cbr \u002F\u003E\n \u003Cbr \u002F\u003E\n Not applicable for PRESTO in Mobile Wallet.\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003EAutorenew a transit pass (pre-authorized debit, credit card, debit card)\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EFunds will be taken within six days before the start of your new transit pass. Provided that there are no issues with payment, your pass with work on the first day of the period.\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPass is valid until the last day of the pass- period whether or not the customer taps\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003Ctr\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPurchase transit pass online (credit card, debit card)\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPRESTO Cards: The later of: (i) up to 24 hours after loading; and (ii) the first day of the period\u003C\u002Fp\u003E\n \u003Cp\u003EPRESTO in Mobile Wallet cards: Near real-time after load is processed\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003Ctd\u003E\n \u003Cp\u003EPass is valid until the last day of the period whether or not the customer taps\u003C\u002Fp\u003E\n \u003C\u002Ftd\u003E\n \u003C\u002Ftr\u003E\n \u003C\u002Ftbody\u003E\n\u003C\u002Ftable\u003E\n\u003Cp\u003E\u003Cstrong\u003ETransit Usage Report\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAll holders of Registered PRESTO cards and PRESTO cards linked to a My PRESTO Account are able to obtain a Transit Usage Report (“TUR”) which may be used to determine eligibility and apply for the Federal Public Transit Tax Credit if eligible, as determined by the Canada Revenue Agency (subject to change). The TUR will not be available for PRESTO in Mobile Wallet cards. The TUR can be obtained from the PRESTO website (\u003Ca href=\"https:\u002F\u002Fwww.prestocard.ca\u002Fen\"\u003Ewww.prestocard.ca\u003C\u002Fa\u003E) by signing into your online account. You must register your PRESTO card to receive a TUR for the previous year. Once you have registered, your trips will stay in your TUR for at least five (5) years.  A PRESTO card that has been converted to a PRESTO in Mobile Wallet card, will only have access to the TUR via a call centre request for payments performed using the PRESTO card. Please save any older information that you want to keep before it is deleted.  The Canada Revenue Agency is responsible for assessing claims for taxable travel benefits. The TUR is a summary of PRESTO travel details that customers can use to help determine their eligibility for taxable travel benefits. Eligibility and other rules and requirements (including required documentation) relating to the Federal Public Transit Tax Credit are at the sole discretion of the Canada Revenue Agency and PRESTO makes no representations or warranties as to your eligibility for the Federal Public Transit Tax credit or that the TUR will provide sufficient information to support your claim for the Federal Public Transit Tax Credit.  For full details about how to claim taxable travel benefits for electronic payment cards, please visit the Canada Revenue Agency website. \u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ECustomer Service Centres\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAt participating Transit Agency customer service centre locations or other identified merchant locations as listed on the PRESTO website, you may refill your My PRESTO Account. In order to complete your My PRESTO Account refill using cash, debit or credit card payment methods, as may be available from time to time by the applicable Transit Agency, simply present your PRESTO card or PRESTO in Mobile Wallet card and payment to a Transit Agency customer service representative.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EPRESTO Contact Centre\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EProvided you have previously completed, signed and submitted to PRESTO a Saved Payment Method Form authorizing a Credit Card Saved Payment Method, in accordance with this Agreement, you may also refill your My PRESTO Account by calling the PRESTO Contact Centre at 1-877-378-6123 or TTY: 711 or 1- 800-855-0511 or for calls from outside Canada\u002FUnited States: 416-814-9390). Saved Payment Method stores your credit or debit payment information in your My PRESTO account to save you time when loading online or by phone. Saved Payment Method will not automatically load funds – if you would like your card to reload automatically, please set up Autoload. \u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EAdditional My PRESTO Account Refill Options\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO may make other top-up methods available to you from time to time.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EGeneral\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003ERegardless of how you add funds to your My PRESTO Account, in no event will PRESTO or a Transit Agency, or any other authorized PRESTO card distributor be responsible for not authorizing a transaction at a Transit Agency location if there are insufficient funds in your My PRESTO Account. If there are insufficient funds, you may be charged an overdraft fee.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EBilling Errors, Corrections\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO reserves the right to correct the balance of your PRESTO card or PRESTO in Mobile Wallet card in the event of a clerical, billing or accounting error. We shall have no liability for any billing error unless you provide us with notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EUpdates and Information\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou can have the balance of your My PRESTO Account updated: (i) via the PRESTO website if you are loading your My PRESTO Account through the PRESTO website, (ii) via a PRESTO Contact Centre representative if loading your My PRESTO Account by phone, (iii) by a customer service representative when you have added funds to your My PRESTO Account at a Transit Agency location, (iv) via Autoload, or (v) via a Self-Serve Reload Machine. My PRESTO Account balances can be checked at any time through the PRESTO website, PRESTO Contact Centre, in person at a Customer Service location or by tapping and holding your PRESTO card against an electronic balance checker device or Self-Serve Reload Machine.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EReplacing Your PRESTO Card\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003ESafeguard the PRESTO card as you would cash. If your Registered PRESTO card is lost or stolen or damaged, you must report this on the PRESTO website or to the PRESTO Contact Centre as soon as possible. If the mobile device holding your Registered PRESTO in Mobile Wallet card is lost or stolen, you must revoke the card from your mobile wallet via the PRESTO App or the mobile wallet providers account management features. PRESTO will only be able to stop the completion of transactions on Registered PRESTO cards or Registered PRESTO in Mobile Wallet cards. PRESTO requires up to 24 hours to deactivate your PRESTO card or PRESTO in Mobile Wallet card once it is reported as lost or stolen. Any remaining balance on a Registered PRESTO card at time of reporting it as lost or stolen or damaged can be transferred to a new PRESTO card that is without an account or an eligible PRESTO card registered to your account. Replacement cards will be subject to the Issuing Fee. Registered PRESTO in Mobile Wallet cards may be transferred to a new device through the PRESTO App.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ESecurity\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAny log-in personal identification and\u002For password you are given and\u002For create in order to obtain access to the PRESTO Service are for your use only, and must be kept confidential at all times (the \"Login Info\"). PRESTO, the Transit Agencies and\u002For any other authorized PRESTO card distributor are not responsible for any access to or misuse of your information if your Login Info is used by anyone other than you.\u003C\u002Fp\u003E\n\u003Cp\u003EFor security reasons, certain personal information provided by you in your application or any personal information subsequently proposed to be changed will be subject to verification through third party sources. In order to verify such information, we may disclose such information to third parties for verification purposes. You hereby consent to us making these disclosures for the purpose of obtaining such verifications.\u003C\u002Fp\u003E\n\u003Cp\u003EThe site is routinely monitored in order to prevent fraud and ensure the security of the site and the services. You hereby consent to any collection of your information by monitoring services which we may use.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EMobile App Developers\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EUnless prior written consent has been given by PRESTO, third party mobile applications (each, an “App”) may not access or interact with a user’s account in the PRESTO website. In no case will an App store the Login Info of any PRESTO user or scrape any data from the PRESTO website. Apps may only redirect users to the PRESTO website through a standard browser (and not “in-frame”).\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EPRESTO Card Ownership and Use\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EThe PRESTO card is the property of PRESTO and only be used by the original purchaser and any person authorized by the original purchaser. The PRESTO card must be returned to PRESTO or any Transit Agency immediately upon request. For the avoidance of doubt, the employees of PRESTO or any Transit Agency shall have the authority to confiscate or request the return of any PRESTO card. The rights associated with the PRESTO card and this Agreement shall apply to the original purchaser of the PRESTO and to any person using a PRESTO card with the original purchaser's authorization. Only registered holders of Registered PRESTO cards or Registered PRESTO in Mobile Wallet cards are able to (i) access information regarding the usage of a Registered PRESTO card or Registered PRESTO in Mobile Wallet card; and (ii) qualify for My PRESTO Account refunds in accordance with this Agreement.\u003C\u002Fp\u003E\n\u003Cp\u003EOnly PRESTO, its authorized agents or its authorized distributors, are permitted to sell or resell PRESTO products and services including but not limited to the PRESTO card and vouchers.  The sale or resale of the PRESTO card by any other person or entity is a violation of this Agreement.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EThe PRESTO card and PRESTO in Mobile Wallet card may only be used as expressly permitted by PRESTO. \u003C\u002Fstrong\u003EPRESTO may, at any time and without notice to you, restrict your ability to add a PRESTO in Mobile Wallet card to your digital wallet. This may include restrictions on the number of times that a PRESTO in Mobile Wallet card can be added to a particular device or account and the number of times that a PRESTO in Mobile Wallet card can be moved between devices. The information provided in any forms relating to the PRESTO Service, including but not limited to the PRESTO card registration and application form, the Saved Payment Method, Autoload and Autorenew contracts, and the field trial form and any data PRESTO receives as a result of your use of the PRESTO card, PRESTO in Mobile Wallet card and PRESTO Service will only be collected, used and disclosed in compliance with the PRESTO Privacy Policy. In addition, you authorize us to share information and data with the Transit Agencies identified herein.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ELiability\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO, the Transit Agencies and any other authorized PRESTO card distributor will not be responsible or liable for any delay, damage, loss, expense or inconvenience you or any other person may incur: (i) if the PRESTO Service does not work as expected for any reason, including any delay or failure in the processing of any transaction; (ii) if we do not receive a notice from you or your instructions for any reason, or if we delay or fail to act on your instructions, for any reason; (iii) if PRESTO does not process a transaction when your My PRESTO Account has insufficient funds or if your My PRESTO Account has been suspended; or (iv) if there has been any failure or delay in providing a message to you, or if a message is given to a person other than you at the contact point(s) provided by you. Additionally, you agree that the Transit Agencies and any authorized PRESTO card distributor will not be responsible or liable for any other delay, damage, loss, expense or inconvenience you or any other person may incur for any reason whatsoever. You acknowledge and agree that PRESTO is providing to you, via the PRESTO card or the PRESTO in Mobile Wallet card, a method of payment only for travel on the transit systems operated by the Transit Agencies. Neither PRESTO, nor Metrolinx or any of their respective officers, directors, employees, shareholders or representatives shall have any liability to you whatsoever in connection with any delay, damage, injury, loss, expense or inconvenience you or any other person may incur in connection with travel on any of the transit systems operated by a Transit Agency or while on the premises of a Transit Agency.\u003C\u002Fp\u003E\n\u003Cp\u003EYou agree that the liability of PRESTO, a Transit Agency, or any other authorized PRESTO card distributor (including any of their respective directors, officers, employees, agents or representatives), shall be limited to the greater of $500 in the aggregate or the amount remaining on your Registered PRESTO card or Registered PRESTO in Mobile Wallet card at the time a claim is made.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EClosing Your My PRESTO Account\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EYou may end the PRESTO Service and close your My PRESTO Account at any time, by notifying the PRESTO Contact Centre. The termination of your PRESTO Service will be subject to a 4% administration fee. PRESTO also reserves the right to terminate this Agreement at any time, at its sole discretion, upon notice to you.\u003C\u002Fp\u003E\n\u003Cp\u003EIn the event that your My PRESTO Account has been inactive for a period of four (4) years or more we may end your access to the PRESTO Service and close your My PRESTO Account and all amounts remaining in your My PRESTO Account shall be non-refundable.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ERefunds\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAs a Holder of a Registered PRESTO card or Registered PRESTO in Mobile Wallet card you may request a refund from PRESTO of the funds that are loaded in your My PRESTO Account. A processing fee equal to 4% of the total value to be refunded will apply to all refunds. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “\u003Cstrong\u003ERefund Request Form\u003C\u002Fstrong\u003E”). Balances on unregistered PRESTO cards and unregistered PRESTO in Mobile Wallet cards are non-refundable. Registered PRESTO in Mobile Wallet cards may only be refunded through the use of a Refund Request Form.\u003C\u002Fp\u003E\n\u003Cp\u003EMy PRESTO Account refunds in respect of Registered PRESTO cards to be issued for less than fifty dollars ($50) can be completed in person at any Transit Agency location and will be refunded by PRESTO in cash, less the 4% processing fee described above. Any amount can be refunded with a completed and signed Refund Request Form must be mailed along with the Registered PRESTO card (if applicable) to PRESTO at PRESTO Card Refund c\u002Fo PRESTO Finance Back Office, 20 Bay Street, Suite 600, Toronto, ON M5J 2W3. Alternatively, a Refund Request Form may be left with any PRESTO customer service agent at any Transit Agency location for processing. PRESTO will then issue a refund in the amount of the balance at the time of processing, less the 4% processing fee described above.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you are a holder of a Registered PRESTO card or Registered PRESTO in Mobile Wallet card and PRESTO closes your My PRESTO Account without Cause (as defined below), the remaining funds in your My PRESTO Account will be repaid to you, provided that the bank account and\u002For credit card information that you have provided to PRESTO is current and\u002For, in the event PRESTO is required to send any documentation to you or all or part of any refunded amounts to you, provided your address information on file with PRESTO at the time of any such refund is current and up-to-date. “\u003Cstrong\u003ECause\u003C\u002Fstrong\u003E” will include any violation of this Agreement, any fraud or attempted fraud suspected by PRESTO in its sole discretion, any operation of the My PRESTO Account or use of a PRESTO card in an unsatisfactory manner in the sole discretion of PRESTO, or non-use of your PRESTO card for a period of four (4) years or more.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you are a holder of an unregistered PRESTO card or PRESTO in Mobile Wallet card and PRESTO cancels your unregistered PRESTO card with or without Cause, all amounts remaining on your unregistered PRESTO card will be non-refundable.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EChanges to this Agreement\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO may amend the terms and conditions of this Agreement at any time, including any rights or obligations you or we may have. PRESTO will post the terms and conditions of the amended agreement on the PRESTO website. As permitted by applicable law, any amendment will become effective at the time we post the amended agreement on our website or as otherwise stated in our notice to you. Use of your PRESTO card or PRESTO in Mobile Wallet card after the effective date of any change will be deemed to be your acceptance of the change.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you do not accept the changes, your PRESTO card or PRESTO in Mobile Wallet card may be cancelled and any balance remaining on your card will be refunded to you at no extra cost.  \u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EDispute Resolution\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EAny question, concern or dispute in connection with any transactions pertaining to services provided by a Transit Agency in respect of which your PRESTO card or PRESTO in Mobile Wallet card was used is to be raised and resolved between you and the Transit Agency. This includes all related matters, such as the amount charged for the transaction, and the quality of the services provided by the Transit Agency.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you have a question or concern about the PRESTO Service, please write to us at PRESTO Customer Service Centre, P.O. Box 730, St. Catharines Main, St. Catharines, ON L2R 6Y6, or call the PRESTO Contact Centre at 1-877-378-6123 or TTY: 711 or 1-800-855-0511 or 416-814-9390. Our interest is to ensure that you are pleased with the PRESTO Service.\u003C\u002Fp\u003E\n\u003Cp\u003EYou agree that you will not join your claim with any other person’s claim and you expressly agree to waive any right you may have to begin or participate in any class action or proceeding against us and\u002For such other parties, and you also agree to opt out of any class action or proceeding against us and\u002For such other parties.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EGeneral Assignment\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EPRESTO may assign this Agreement at any time without further consent. You may not assign the obligations or benefits of this Agreement.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeverability\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EThe invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003ELanguage\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EIt is the express wish of the parties that this Agreement and any related documents be drawn up and executed in English. Les parties conviennent que la présente convention et tous les documents s’y rattachant soient rédigés et signés en anglais.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EGoverning Law\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cp\u003EThis Agreement shall be governed by the laws of the Province of Ontario, and the parties irrevocably attorn to the jurisdiction of the courts of the Province Ontario.\u003C\u002Fp\u003E\n\u003Cp\u003E \u003C\u002Fp\u003E"},"heading":{"value":"PRESTO Card Terms and Conditions"},"SubHeadingTag":{"id":"e3ed5e7a-9c79-4cc6-8c84-0d02acc1dc3c","url":"\u002FContent\u002Fheading-tags\u002FH2","fields":{"HeadingTagTitle":{"value":"h2"}}},"Id":{"value":""},"CssClass":{"value":"terms-content-2"}}},{"uid":"da8b186a-5ed0-47af-bc90-8104ede441f8","componentName":"ContentBlock","dataSource":"{FC8F6360-DBFC-4D01-A1AD-1E6C4BA0F5B0}","params":{},"fields":{"content":{"value":"\u003Cp\u003EMetrolinx welcomes and encourages participation and open conversation on our social media channels\r\n(including, but not limited to, blogs, Facebook, Twitter, Instagram, YouTube and online story-sharing\r\nforums), and we look forward to reading your comments, stories, discussions and experiences related to our\r\nprograms and services that you would like to share. By accessing, using and interacting with a Metrolinx\r\nsocial media channel you agree to be bound by this Code of Conduct, as amended from time to time.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003ECommenting and Interacting\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cp\u003EWe are committed to fostering and maintaining open and respectful discussions of our programs and services\r\non our social media channels and we reserve the right to review, moderate, edit and\u002For remove content that\r\nviolates these terms.\r\nBe respectful of all other social media users, including Metrolinx, its management and employees.\u003Cbr \u002F\u003E\r\nStay on topic, keep the conversation relevant to the community and contribute to the dialogue of the\r\napplicable social media channel.\u003Cbr \u002F\u003E\r\nAs a user of a Metrolinx social media channel, you agree that you will not message, post, share or\r\notherwise disseminate content that:\u003C\u002Fp\u003E\r\n\u003Cul\u003E\r\n \u003Cli\u003Eis abusive, threatening, harassing, defamatory, vulgar, obscene or otherwise inappropriate and\u002For\r\n objectionable;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eincites hatred, racism, discrimination or violence of any kind against any individual or group\r\n based on race, ethnic origin, religion, sexual orientation or any other protected ground in the Ontario\r\n Human Rights Code;\u003C\u002Fli\u003E\r\n \u003Cli\u003Ebreaks the law or encourages others to do so;\u003C\u002Fli\u003E\r\n \u003Cli\u003Econtains personal or confidential data or information of any person (including, but not limited to\r\n card numbers, addresses or other contact information);\u003C\u002Fli\u003E\r\n \u003Cli\u003Eincludes an image of any person, whether strangers, friends or family, without first obtaining that\r\n person’s consent;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eimpersonates or falsely claims to represent another individual or organization; or\u003C\u002Fli\u003E\r\n \u003Cli\u003Eis put forward for advertising or other promotional or solicitation purposes, including, but not\r\n limited to, commercial endorsements and unsolicited electronic messages (spam).\u003C\u002Fli\u003E\r\n\u003C\u002Ful\u003E\r\n\u003C\u002Fp\u003E\r\n\u003Cp class=\"terms-social-last-para\"\u003EComments, opinions and other content submitted by a user on a Metrolinx social media channel are those\r\nof their respective contributors only and do not represent or reflect the views and opinions of Metrolinx,\r\nits management or employees. Metrolinx is not responsible for, and disclaims any and all liability to the\r\nfullest extent permitted by law for the content submitted by users of the Metrolinx social media\r\nchannels.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nA user who repeatedly disregards these terms may be banned from further participation of the Metrolinx\r\nsocial media channels.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003ELinks to Other Websites\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003EA Metrolinx social media channel may display links to other websites. Metrolinx is not responsible for the\r\ninformation found through these links, nor does it endorse or approve the sites and their content. You\r\naccess and use these websites at your own risk.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EMetrolinx Engagement With Users\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003EMetrolinx may elect, in its discretion, to interact (including, but not limited to, by way of\r\n“following”, “liking”, “re-tweeting” or “subscribing”) with\r\na user. Any form of recognition, communication or engagement by Metrolinx with a user through a social\r\nmedia channel does not imply an endorsement or approval of any kind by Metrolinx.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nWhen you submit or post content to a Metrolinx social media channel, you are providing us with a non-\r\nexclusive, irrevocable right to reproduce your posts (including any images, sound recordings or other\r\ncontent you supply with that post), together with your name and profile picture (if applicable) for\r\nattribution purposes, in any medium, anywhere in the world, for our own business purposes, including for\r\nadvertising and promotional purposes. In conjunction with this authorization, you represent that to the\r\nbest of your knowledge you own or have the permission and authority to make such posts and grant the above\r\nrights to us. You must never post any content that violates anyone else’s rights, including privacy,\r\npublicity, intellectual property or other proprietary rights.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EAvailability\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003EMetrolinx recognizes that social media channels allow for 24\u002F7 communication, and your interactions are\r\nwelcome at any time. We may only read and respond to comments, messages and content posted by users during\r\nour business hours.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\nSocial media channels may periodically be unavailable. Metrolinx is not responsible for a lack of service\r\ndue to a social media channel being down.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EWarranty Disclaimer\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003EUse of any Metrolinx social media channel is at your own risk. The Metrolinx social media channels and all\r\nof their content are provided strictly on an “as is” basis. We do not make, and expressly\r\ndisclaim, any warranty, representation, guarantee or covenant of any kind, whether expressed, implied,\r\nstatutory or otherwise. Metrolinx will not under any circumstances be liable for any damages arising from,\r\nconnected with, or relating to a Metrolinx social media channel.\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EApplicable Law\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cbr \u002F\u003EThis Code of Conduct, the use of a Metrolinx social media channel and all related matters shall be governed\r\nand interpreted solely by the laws of the Province of Ontario.\r\n\u003C\u002Fp\u003E"},"heading":{"value":"Metrolinx Social Media Code of Conduct"},"SubHeadingTag":{"id":"e3ed5e7a-9c79-4cc6-8c84-0d02acc1dc3c","url":"\u002FContent\u002Fheading-tags\u002FH2","fields":{"HeadingTagTitle":{"value":"h2"}}},"Id":{"value":""},"CssClass":{"value":"terms-content-1"}}},{"uid":"cf82b793-36e8-421e-9def-4c203ebc0bf0","componentName":"ParagraphContent","dataSource":"{2B7F26F4-D299-46D1-A86B-D94BD237ED62}","params":{},"fields":{"CssClass":{"value":""},"Description":{"value":"\u003Cdiv class=\"bottom-3links\"\u003E\u003Cem\u003ELast Modified: July 1, 2024\u003Cbr \u002F\u003E\n\u003C\u002Fem\u003E\n\u003Cbr \u002F\u003E\n\u003Cdiv class=\"arrow-icon1\"\u003E\n\u003Cdiv class=\"row instructionimage\"\u003E\n\u003Cimg src=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002F1-ElementsIconCommonExternalLink-Copy-4-1.ashx\" style=\"height:px; width:px;\" alt=\"Download\" \u002F\u003E\u003C\u002Fdiv\u003E\n\u003Cp\u003E\u003Ca href=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fterms-and-conditions-PDFs\u002FPRESTOCardTermsConditionsEnglishJuly2021.ashx\"\u003EDownload the PRESTO card Terms and\nConditions\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003C\u002Fdiv\u003E\n\u003Cdiv class=\"arrow-icon2\"\u003E\n\u003Cdiv class=\"row instructionimage\"\u003E\n\u003Cimg src=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002F1-ElementsIconCommonExternalLink-Copy-4-1.ashx\" style=\"height:px; width:px;\" alt=\"Download\" \u002F\u003E\u003C\u002Fdiv\u003E\n\u003Cp\u003E\u003Ca href=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fterms-and-conditions-PDFs\u002FTTC-English-Terms-and-Conditions_November-4-2019.ashx\"\u003EDownload the TTC 12 Month Pass on PRESTO Terms\nand Conditions\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003C\u002Fdiv\u003E\n\u003Cdiv class=\"arrow-icon3\"\u003E\n\u003Cdiv class=\"row instructionimage\"\u003E\n\u003Cimg src=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002F1-ElementsIconCommonExternalLink-Copy-4-1.ashx\" style=\"height:px; width:px;\" alt=\"Download\" \u002F\u003E\u003C\u002Fdiv\u003E\n\u003Cp\u003E\u003Ca href=\"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fterms-and-conditions-PDFs\u002FPRESTO_Open_Payment_TCs_2021_10_21_EN.ashx\"\u003EDownload the PRESTO Contactless Terms and\nConditions\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003C\u002Fdiv\u003E\n\u003C\u002Fdiv\u003E"}}}],"presto-footer":[{"uid":"d9a4395a-9281-4157-a8dc-985c6ac523c9","componentName":"Footer","dataSource":"","params":{},"fields":{"data":{"datasource":{"Logo":{"jss":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002FPRESTO-Footer-logo.ashx?iar=0&hash=5C255A33C63F89D8AD0F1530E415B01D","alt":"PRESTO Logo"}}},"children":[{"Title":{"value":"General"},"children":[{"Link":{"jss":{"value":{"href":"\u002Fen\u002Fcontact-us","text":"Contact 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tab.","target":"_blank"}}},"SocialIcon":null}]},{"Title":null,"children":[{"Link":{"jss":{"value":{"href":"https:\u002F\u002Fwww.facebook.com\u002FPRESTOcard","linktype":"external","url":"https:\u002F\u002Fwww.facebook.com\u002FPRESTOcard","anchor":"","title":"Opens in a new tab.","target":"_blank"}}},"SocialIcon":{"jss":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fsocial-media\u002FFacebook.ashx?h=16&iar=0&w=16&hash=5B713170707EE5992322F6F7F2E3AAA6","alt":"Facebook","width":"16","height":"16"}}}},{"Link":{"jss":{"value":{"href":"https:\u002F\u002Ftwitter.com\u002FPRESTOcard","linktype":"external","url":"https:\u002F\u002Ftwitter.com\u002FPRESTOcard","anchor":"","title":"Opens in a new tab.","target":"_blank"}}},"SocialIcon":{"jss":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fsocial-media\u002FX.ashx?h=16&iar=0&w=16&hash=F6ED7072A6A09B6ADC5E89B2EA69D7D7","alt":"X","width":"16","height":"16"}}}},{"Link":{"jss":{"value":{"href":"https:\u002F\u002Fwww.youtube.com\u002Fuser\u002FPRESTOcard","linktype":"external","url":"https:\u002F\u002Fwww.youtube.com\u002Fuser\u002FPRESTOcard","anchor":"","title":"Opens in a new tab.","target":"_blank"}}},"SocialIcon":{"jss":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fsocial-media\u002FYoutube.ashx?h=16&iar=0&w=16&hash=E469C3F01930CACA57D17563EFA85805","alt":"YouTube","width":"16","height":"16"}}}}]}]},"contextItem":{"url":"\u002Fen\u002Fterms-and-conditions"}}}},{"uid":"e8b0f512-4bb2-4c64-bc17-fa38eec44d1e","componentName":"Copyright","dataSource":"{B005EBCF-6D61-58E8-BB90-5DAE627B08BA}","params":{},"fields":{"copyright":{"value":"Copyright 漏 Metrolinx 2022"},"logo":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002FM_White.ashx?iar=0&hash=B7C7EB0331FEC2C7E98479559B8425B2","alt":"Metrolinx Logo"}}}}]}}]}}},"APOLLO_STATE":{}}</script><div class="copyright print-hidden"><div class="copyright-center"><img alt="Metrolinx Logo" class="footer-logo" loading="lazy" src="/-/jssmedia/presto-ui/data/media/img/M_White.ashx?iar=0&hash=B7C7EB0331FEC2C7E98479559B8425B2"><div class="copyright-text desktopOnly">Copyright 漏 Metrolinx 2022</div><div id="google_translate_element"></div></div></div><script type="text/javascript">var g_gTranslateIsAdded = false; // Helper function to wait before checking HTML lang function getHtmlLangWithDelay(delayMs = 2000) { return new Promise(resolve => { setTimeout(() => { const htmlLang = document.documentElement.lang; console.log('Checking HTML lang attribute after delay:', htmlLang); resolve(htmlLang); }, delayMs); }); } async function googleTranslateElementInit() { // First try to get language from URL path const pathSegments = window.location.pathname.split('/'); const urlLocale = pathSegments[1]?.toLowerCase(); console.log('URL locale:', urlLocale); // Default to English let pageLanguage = 'en'; // Check URL path first if (urlLocale) { if (urlLocale === 'fr-ca') { pageLanguage = 'fr'; console.log('Setting language from URL to French'); } else if (urlLocale === 'en') { pageLanguage = 'en'; console.log('Setting language from URL to English'); } else { // If URL language is not recognized, fall back to HTML lang attribute with delay console.log('URL language not recognized, waiting before checking HTML lang attribute...'); const htmlLang = await getHtmlLangWithDelay(); if (htmlLang) { const locale = htmlLang.toLowerCase(); if (locale === 'fr-ca') { pageLanguage = 'fr'; console.log('Setting language from HTML to French'); } else if (locale === 'en') { pageLanguage = 'en'; console.log('Setting language from HTML to 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