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<!doctype html><html lang="en"><head><title data-react-helmet="true">Contactless: Credit Card, Debit &amp; Mobile Wallet FAQs | PRESTO</title><meta data-react-helmet="true" name="description" content="Find answers to all your questions about tapping your Interac® Debit, Visa, Mastercard, or American Express credit cards to pay for transit."/><meta data-react-helmet="true" name="keywords" content="PRESTO Contactless, Credit Card, Debit Card, Visa, Mastercard, AMEX, Contactless payment, Tap credit card, Tap debit card, Default trip,  Frequently asked questions, Tips, FAQ, Suggestions, Information, Answers, Help"/><meta data-react-helmet="true" name="title" content="Contactless: Credit Card, Debit &amp; Mobile Wallet FAQs | PRESTO"/><link data-react-helmet="true" rel="alternate" href="/en/" hrefLang="en"/><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1,shrink-to-fit=no"><meta name="theme-color" content="#000000"><meta name="format-detection" content="telephone=no"/><meta name="apple-itunes-app" content="app-id=1437927882"><meta name="google-play-app" content="app-id=com.metrolinx.presto.android.consumerapp"><meta name="msapplication-TileImage" content="https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300"><link rel="shortcut icon" href="/dist/presto-ui/favicon.ico"><link rel="stylesheet" href="/content/smart-app-banner.css" media="screen"><link href="/dist/presto-ui/static/css/2.e380258a.chunk.css" rel="stylesheet"><link href="/dist/presto-ui/static/css/main.76d8c0a5.chunk.css" rel="stylesheet"></head><body id="body"><iframe src="" height="0" width="0" style="display:none;visibility:hidden" id="tag-manager"></iframe><noscript>You need to enable JavaScript to run this app.</noscript><script src="/scripts/smart-app-banner.js"></script><script type="text/javascript">const url=location.href,{pathname:pathname}=new URL(url);"fr-ca"===pathname.split("/")[1].toLowerCase()?new SmartBanner({daysHidden:15,daysReminder:90,appStoreLanguage:"us",title:"PRESTO",author:"App officielle de Metrolinx",store:{ios:"Sur le App Store",android:"Sur Google Pay",windows:"In Windows store",inAmazonAppStore:"In the Amazon Appstore"},price:{ios:"GRATUIT",android:"GRATUIT",windows:"GRATUIT"},icon:"https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300",iconGloss:null,url:null,button:"Voir",scale:"auto",speedIn:300,speedOut:400,daysHidden:15,daysReminder:0,force:null,hideOnInstall:!1,layer:!1,iOSUniversalApp:!0,appendToSelector:"body"}):new SmartBanner({daysHidden:15,daysReminder:90,appStoreLanguage:"us",title:"PRESTO",author:"Official app from Metrolinx",store:{ios:"On the App Store",android:"In Google Play",windows:"In Windows store",inAmazonAppStore:"In the Amazon Appstore"},price:{ios:"FREE",android:"FREE",windows:"FREE"},icon:"https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300",iconGloss:null,url:null,button:"VIEW",scale:"auto",speedIn:300,speedOut:400,daysHidden:15,daysReminder:0,force:null,hideOnInstall:!1,layer:!1,iOSUniversalApp:!0,appendToSelector:"body"})</script><div id="root"><div class="skip-overlay" tabindex="0"></div><div class=""></div><div class="newMainPageContent d-none"><section id="sidebar" class="new-pagesidenav"><div class="side-wrapper "><div class="side-menu" role="navigation"><h2>FAQs</h2><div data-e2e-id="graphql-integrated"><ul><li aria-hidden="true" class="divider"><hr/></li><li class=""><a class="" aria-label="Overview" target="_self" href="/en/support/faqs">Overview</a></li><li class=""><a class="" aria-label="New to PRESTO" target="_self" href="/en/support/faqs/new-to-presto">New to PRESTO</a></li><li class=""><a class="" aria-label="Account Management" target="_self" href="/en/support/faqs/account-management">Account Management</a></li><li class=""><a class="" aria-label="Load Card" target="_self" href="/en/support/faqs/load-card">Load Card</a></li><li class=""><a class="" aria-label="PRESTO in Google Wallet" target="_self" href="/en/support/faqs/PRESTO-in-Google-Wallet">PRESTO in Google Wallet</a></li><li class=""><a class="" aria-label="PRESTO in Apple Wallet" target="_self" href="/en/support/faqs/PRESTO-in-Apple-Wallet">PRESTO in Apple Wallet</a></li><li class="active"><a class="" aria-label="PRESTO contactless" target="_self" href="/en/support/faqs/contactless">PRESTO contactless</a></li><li class=""><a class="" aria-label="Tapping and Transferring" target="_self" href="/en/support/faqs/tapping-and-transferring">Tapping and Transferring</a></li><li class=""><a class="" aria-label="PRESTO app" target="_self" href="/en/support/faqs/presto-app">PRESTO app</a></li><li class=""><a class="" aria-label="Fare Type" target="_self" href="/en/support/faqs/fare-type">Fare Type</a></li><li class=""><a class="" aria-label="Student Programs &amp; Vouchers" target="_self" href="/en/support/faqs/student-programs">Student Programs &amp; Vouchers</a></li><li class=""><a class="" aria-label="Lost or Damaged Card" target="_self" href="/en/support/faqs/lost-card">Lost or Damaged Card</a></li><li class=""><a class="" aria-label="Tax Credit" target="_self" href="/en/support/faqs/tax-credit">Tax Credit</a></li><li class=""><a class="" aria-label="Privacy and Security" target="_self" href="/en/support/faqs/privacy-and-security">Privacy and Security</a></li></ul></div></div></div></section><section class="new-mainContent"><h1 class="header-title ">PRESTO contactless</h1><div class="subHeader">Have questions about how to use and manage your credit and debit cards with PRESTO contactless? Get the answers to some of our most commonly asked questions here.</div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>How do I know if I got my free transfer when I tapped my PRESTO contactless credit or debit card?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>Can I tap on a PRESTO device without unlocking my iPhone?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>How is my card charged when I tap with a contactless credit or Interac debit?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>My partner and I are travelling together, can we pay with the same card?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>Why do I need to tap on and off with the same payment method?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>I’m getting a ‘Multiple Cards Detected’ or ‘Try Another Card’ error message when I tap my card on a PRESTO device.</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>Can I get a student/senior discount when paying with contactless credit or debit cards?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>What if I forget to tap off on GO Transit?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>What is an unpaid fare?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>Why doesn't my contactless credit or Interac debit card work?</div></p><img alt="" class="" src="data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4NCjxzdmcgd2lkdGg9IjMycHgiIGhlaWdodD0iMzJweCIgdmlld0JveD0iMCAwIDMyIDMyIiB2ZXJzaW9uPSIxLjEiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIgeG1sbnM6eGxpbms9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkveGxpbmsiPg0KICAgIDx0aXRsZT5JY29uL0NoZXZyb24vRG93bjwvdGl0bGU+DQogICAgPGcgaWQ9Ikljb24vQ2hldnJvbi9Eb3duIiBzdHJva2U9Im5vbmUiIHN0cm9rZS13aWR0aD0iMSIgZmlsbD0ibm9uZSIgZmlsbC1ydWxlPSJldmVub2RkIj4NCiAgICAgICAgPHBhdGggZD0iTTE5LjcxMjU4ODIsMTcuNjkzMDU1NCBMMTMuNjc3ODgwOCwyMy43MTI4OTcxIEMxMy4yOTMxNzY4LDI0LjA5NTcwMSAxMi42NzA2NDcxLDI0LjA5NTcwMSAxMi4yODcxMTgsMjMuNzEyODk3MSBDMTEuOTA0Mjk0LDIzLjMzMDA5MzMgMTEuOTA0Mjk0LDIyLjcwOTEyMTQgMTIuMjg3MTE4LDIyLjMyNjU1MiBMMTcuNjI2OTE0LDE2Ljk5OTg4MjggTDEyLjI4ODA1OCwxMS42NzQxNTEzIEMxMS45MDQyOTQsMTEuMjkxMzQ3NSAxMS45MDQyOTQsMTAuNjcwNjA5OSAxMi4yODgwNTgsMTAuMjg3ODA2MSBDMTIuNjcxNTg3MSw5LjkwNDA2NDYzIDEzLjI5NDExNjgsOS45MDQwNjQ2MyAxMy42Nzc4ODA4LDEwLjI4NzgwNjEgTDE5LjcxMjU4ODIsMTYuMzA3NjQ3OSBDMTkuOTA0NTg3NywxNi40OTg5MzI2IDIwLDE2Ljc0OTA1NjEgMjAsMTYuOTk5ODgyOCBDMjAsMTcuMjUwNzA5NSAxOS45MDQ1ODc3LDE3LjUwMjcwODQgMTkuNzEyNTg4MiwxNy42OTMwNTU0IFoiIGlkPSJGaWxsLTEiIGZpbGw9IiMxOTE5MTkiIHRyYW5zZm9ybT0idHJhbnNsYXRlKDE2LjAwMDAwMCwgMTcuMDAwMDAwKSByb3RhdGUoLTI3MC4wMDAwMDApIHRyYW5zbGF0ZSgtMTYuMDAwMDAwLCAtMTcuMDAwMDAwKSAiPjwvcGF0aD4NCiAgICA8L2c+DQo8L3N2Zz4="/></button></div></div><div class=""><div class="accordion-section" id=""><button aria-expanded="false" class="accordion-heading" id="" aria-controls=""><p><div>I tapped my contactless credit/debit card and saw a green checkmark on the PRESTO device, but a fare inspector said I didn't have enough funds to ride. Why did that happen?</div></p><img alt="" class="" src="data:image/svg+xml;base64,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"/></button></div></div></section></div><footer 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Credit","target":"","querystring":"","id":"{93CC4D36-3E19-5FE0-BC47-5F8CCFA77123}"}}},"ShowForPrestoCard":null,"ShowForContactlessCard":null,"ShowForGoogleWalletCard":null,"ShowForAppleWalletCard":null,"WelcomeMessage":null,"ShowCardSwitcher":null,"ShowDivider":null,"fields":[{"name":"Link","jss":{"value":{"href":"\u002Fen\u002Fsupport\u002Ffaqs\u002Ftax-credit","text":"Tax Credit","anchor":"","linktype":"internal","class":"","title":"Tax Credit","target":"","querystring":"","id":"{93CC4D36-3E19-5FE0-BC47-5F8CCFA77123}"}}},{"name":"DisableParentLink","jss":{"value":false}},{"name":"EnableSubNavigationMenu","jss":{"value":false}}]},{"Link":{"jss":{"value":{"href":"\u002Fen\u002Fsupport\u002Ffaqs\u002Fprivacy-and-security","text":"Privacy and Security","anchor":"","linktype":"internal","class":"","title":"Privacy and Security","target":"","querystring":"","id":"{B839FCA0-0217-4098-B1D2-CBB947C3065F}"}}},"ShowForPrestoCard":null,"ShowForContactlessCard":null,"ShowForGoogleWalletCard":null,"ShowForAppleWalletCard":null,"WelcomeMessage":null,"ShowCardSwitcher":null,"ShowDivider":null,"fields":[{"name":"Link","jss":{"value":{"href":"\u002Fen\u002Fsupport\u002Ffaqs\u002Fprivacy-and-security","text":"Privacy and Security","anchor":"","linktype":"internal","class":"","title":"Privacy and Security","target":"","querystring":"","id":"{B839FCA0-0217-4098-B1D2-CBB947C3065F}"}}},{"name":"DisableParentLink","jss":{"value":false}},{"name":"EnableSubNavigationMenu","jss":{"value":false}}]}]},"contextItem":{"url":"\u002Fen\u002Fsupport\u002Ffaqs\u002Fcontactless"}}}}],"presto-main-content":[{"uid":"f4d0993e-286e-5f76-802a-216a6340ba24","componentName":"PageHeading","dataSource":"{9ADCDDA1-C613-51E3-982B-4D42EC732897}","params":{},"fields":{"heading":{"value":"PRESTO contactless"},"description":{"value":"Have questions about how to use and manage your credit and debit cards with PRESTO contactless? Get the answers to some of our most commonly asked questions here."}}},{"uid":"043b480c-a54a-48d9-833e-a575b571d347","componentName":"Accordion","dataSource":"{9B64DA9A-28F9-4DB7-B66D-ACB2F944937D}","params":{},"fields":{"heading":{"value":"How do I know if I got my free transfer when I tapped my PRESTO contactless credit or debit card?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003E\u003Cspan\u003ETransfer rules are the same as a PRESTO card. For example, you will receive a 2-hour free transfer on TTC and 3-hour transfer on GO Transit. Visit the Use PRESTO section to learn more about the transfer rules for each transit agency.\u003C\u002Fspan\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cspan\u003EWhen tapping your contactless credit or debit card to pay your fare or transfer, the PRESTO device will show an \"Accepted\" screen. (For example, on TTC if you are tapping within the two-hour transfer window, you will not be charged another fare.)\u003C\u002Fspan\u003E\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"ade0e53e-6140-4eba-b155-58519e59b4d7","componentName":"Accordion","dataSource":"{C56EAAD6-9126-4ACA-A3B4-EAE8D98E03CD}","params":{},"fields":{"heading":{"value":"Can I tap on a PRESTO device without unlocking my iPhone?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003E\u003Cspan\u003EYes, customers with a credit card added to Apple Pay can use Express Mode in Apple Wallet to pay their transit fare without unlocking their iPhone at any Transit Agency that uses PRESTO Payment devices (excluding OC Transpo). This includes subway stations, buses, streetcars, and available taxis.\n\u003C\u002Fspan\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cspan\u003EExpress Mode in Apple Wallet does not currently support Interac&reg; debit cards.\n\u003C\u002Fspan\u003E\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"d01191a3-0c2b-558c-a6fa-9d9908c3fc2b","componentName":"Accordion","dataSource":"{5F6C6CCD-7006-5FEA-9A86-CC935CCC0080}","params":{},"fields":{"heading":{"value":"How is my card charged when I tap with a contactless credit or Interac debit?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003EThe PRESTO system will record your trip each time you use your card to travel, and by the end of the day, your card will be charged the total fare amount for your trip(s) taken that day.\u003C\u002Fp\u003E\n\u003Cp\u003EOn your credit card statement, your charges will be listed as &ldquo;PRESTO&rdquo; followed by the type of charge (such as fare, inspection, unpaid fare) and a series of letters\u002Fnumbers. Examples for credit: PRESTO FARE\u002FA1B2C3D4E5, PRESTO UNPD\u002FA1B2C3D4E5, PRESTO INSP\u002FA1B2C3D4E5. \u003C\u002Fp\u003E\n\u003Cp\u003EOn your debit card, your charges will be listed as &ldquo;PRES&rdquo; followed by a series of letters\u002Fnumbers.\u003Cbr \u002F\u003E\nExamples for debit: PRES\u002FA1B2C3D4E5\u003C\u002Fp\u003E\n\u003Cp\u003EWe recommend you register and add your debit or credit card to your PRESTO account to see the last 180 days of transaction history for your card. If you don't add your card to your PRESTO account, you'll only be able to see the last 7 days of transaction history.\n\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"3e70f51c-2d77-531c-9d04-aea2cb612818","componentName":"Accordion","dataSource":"{525EA639-5112-5C07-9B91-2A6EED7D9EBB}","params":{},"fields":{"heading":{"value":"My partner and I are travelling together, can we pay with the same card?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003E\u003Cspan\u003EEach person travelling will need to use a separate credit card, debit card, mobile wallet or PRESTO card to tap on and off\u003Cs\u003E\u003Cspan style=\"color: red;\"\u003E \u003C\u002Fspan\u003E\u003C\u002Fs\u003Efor their trip.\u003C\u002Fspan\u003E\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"15d6d4ac-6253-59ec-a93f-a7f7f0d5cf35","componentName":"Accordion","dataSource":"{CB62506D-C441-5766-9F27-6DEA57439BC5}","params":{},"fields":{"heading":{"value":"Why do I need to tap on and off with the same payment method?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003E\u003Cspan\u003EIf you use a physical credit or debit card to tap on, you cannot tap off with a mobile wallet, even if your mobile wallet is connected to the same card you used to tap on. If you do use a different payment method to tap off, it will be recognized as the start of a new trip.\u003C\u002Fspan\u003E\u003C\u002Fp\u003E\r\n\u003Cp\u003EIf you tap off with a different card than the one you use to tap on, the PRESTO device will read that as you tapping on again with a different card and you will be charged another fare.\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"5bcbe92c-e067-5c0e-9d8e-3ad8d54e47a0","componentName":"Accordion","dataSource":"{5B195C74-DA6A-51F4-AFF5-CAC99530B853}","params":{},"fields":{"heading":{"value":"I’m getting a ‘Multiple Cards Detected’ or ‘Try Another Card’ error message when I tap my card on a PRESTO device."},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003EIf you see a &lsquo;Multiple Cards Detected&rsquo; or &lsquo;Try Another Card&rsquo; error message after tapping on the PRESTO device, try one of the following:\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n Take your card out of your wallet, purse, or phone case before tapping\u003C\u002Fli\u003E\n \u003Cli\u003EHold your card still against the PRESTO device until the device screen changes\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003E&nbsp;\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"344b712d-574c-5c91-baef-4b61faef3dd2","componentName":"Accordion","dataSource":"{BCDFBC62-089C-5E42-998B-4604EB63D8F8}","params":{},"fields":{"heading":{"value":"Can I get a student\u002Fsenior discount when paying with contactless credit or debit cards?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003ENo, contactless credit and debit cards can only be used to pay an adult fare. Youth, Post-Secondary Student and Senior discounts are available using a physical PRESTO card or a PRESTO card in mobile wallet. Child discounts are only available with a physical PRESTO card. See our \u003Ca href=\"\u002Fen\u002Fabout\u002Ffare-types-and-discounts\"\u003EFare Types page\u003C\u002Fa\u003E&nbsp;for more details.\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"44494ac9-b9f8-51c8-9777-9f048117f717","componentName":"Accordion","dataSource":"{1957D3B5-EA39-590C-BB1D-3DF3DBCC6AD8}","params":{},"fields":{"heading":{"value":"What if I forget to tap off on GO Transit?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003EIf you forget to tap off on a PRESTO device, your card will be charged a fare for the longest trip on the transit route you used.\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"4a31a9b3-c7bc-5507-8b1a-100f2f08aad6","componentName":"Accordion","dataSource":"{513A60DD-DF61-57CB-9A65-16ACF826C825}","params":{},"fields":{"heading":{"value":"What is an unpaid fare?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003EAn unpaid fare will appear in your contactless credit or \u003Cem\u003EInterac \u003C\u002Fem\u003Edebit card transaction history if you used a card to travel but we were unable to charge a fare to that card. This can happen if you used a card that did not have enough funds to pay your fare.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Cstrong\u003EUnpaid fares for credit card:\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n \u003Cp\u003E\n If you have an unpaid fare associated with your credit card, the PRESTO system will automatically try to collect that fare from your method of payment for up to 30 days.\n \u003C\u002Fp\u003E\n \u003C\u002Fli\u003E\n \u003Cli\u003E\n \u003Cp\u003E\n For credit cards, sign in through the PRESTO website or app and follow the steps online to pay your unpaid fare. You will need to pay that fare with the same card the unpaid fare is associated with, before you can use that card again to travel with PRESTO.\n \u003C\u002Fp\u003E\n \u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003E\u003Cstrong\u003EUnpaid fares for debit cards:\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n \u003Cp\u003EFor debit cards, the PRESTO system will automatically try to collect your fare from your account for up to 7 days. You can also pay your unpaid fare at any time by tapping your card on a PRESTO device. If you are taking a trip at the same time, you need to tap to pay your unpaid fare, wait a few seconds and then tap again to pay your fare for the new trip.\u003C\u002Fp\u003E\n \u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003EOnce your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.\u003C\u002Fp\u003E"},"ID":{"value":""},"AccordionId":{"value":""},"CssClass":{"value":""},"IsAccordianWrapper":{"value":false},"accordionOpenState":{"value":false},"AccordionRegionId":{"value":""}}},{"uid":"75285d8b-8ecb-5797-b341-46925579c87b","componentName":"Accordion","dataSource":"{F2FDB877-5084-5B3D-AEF8-B7D0825ABE6B}","params":{},"fields":{"heading":{"value":"Why doesn't my contactless credit or Interac debit card work?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp\u003EYour contactless credit, \u003Cem\u003EInterac \u003C\u002Fem\u003Edebit or mobile wallet card may not work for one of these reasons:\u003Cspan\u003E\u003C\u002Fspan\u003E\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003ENot an accepted form of contactless payment. Make sure you&rsquo;re using an accepted payment method. For example: some credit and debit cards can&rsquo;t be tapped on a fare device, but they can be added to a mobile wallet.\u003C\u002Fli\u003E\n \u003Cli\u003ESome iPhone models (8 and earlier) may experience an error message when tapped on a PRESTO device. If you tap an older Apple device with PRESTO contactless and see a message saying that multiple cards were detected, simply tap your device again and the PRESTO device should accept your tap.\u003C\u002Fli\u003E\n \u003Cli\u003EIf there is an unpaid PRESTO fare associated with your card, you will not be able to use it to travel with PRESTO until you pay that fare. You may also need to verify your card with PRESTO. 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Why did that happen?"},"headingA11y":{"value":""},"description":{"value":"\u003Cp class=\"paragraph accordionContainer__body__paragraph\"\u003EWhen you tap a contactless card to take transit, at first the PRESTO system just checks to see if you are using a valid card. The charge for the amount of your fare takes some time to be processed through our system and make its way to your bank. At that point, the actual balance on your credit\u002Fdebit card is checked and if you did not have enough funds to pay your fare, an unpaid fare is assigned to your card. If you are asked to present your card to a fare inspector, their inspection device will show an unpaid fare on your card.\u003C\u002Fp\u003E\n\u003Cp\u003E\nEven if you have insufficient funds in your account, you will still see a green checkmark when you tap on a PRESTO device. 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