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<!doctype html><html lang="en"><head><title data-react-helmet="true">Privacy | PRESTO</title><meta data-react-helmet="true" name="description" content="Your privacy matters to us. Learn about our privacy policies and practices, ensuring a secure and transparent experience with PRESTO. "/><meta data-react-helmet="true" name="keywords" content="Privacy policy, Privacy, Security, "/><meta data-react-helmet="true" name="title" content="Privacy | PRESTO"/><link data-react-helmet="true" rel="alternate" href="/en/" hrefLang="en"/><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1,shrink-to-fit=no"><meta name="theme-color" content="#000000"><meta name="format-detection" content="telephone=no"/><meta name="apple-itunes-app" content="app-id=1437927882"><meta name="google-play-app" content="app-id=com.metrolinx.presto.android.consumerapp"><meta name="msapplication-TileImage" content="https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300"><link rel="shortcut icon" href="/dist/presto-ui/favicon.ico"><link rel="stylesheet" href="/content/smart-app-banner.css" media="screen"><link href="/dist/presto-ui/static/css/2.e380258a.chunk.css" rel="stylesheet"><link href="/dist/presto-ui/static/css/main.4a646102.chunk.css" rel="stylesheet"></head><body id="body"><iframe src="" height="0" width="0" style="display:none;visibility:hidden" id="tag-manager"></iframe><noscript>You need to enable JavaScript to run this app.</noscript><script src="/scripts/smart-app-banner.js"></script><script type="text/javascript">const url=location.href,{pathname:pathname}=new URL(url);"fr-ca"===pathname.split("/")[1].toLowerCase()?new SmartBanner({daysHidden:15,daysReminder:90,appStoreLanguage:"us",title:"PRESTO",author:"App officielle de Metrolinx",store:{ios:"Sur le App Store",android:"Sur Google Pay",windows:"In Windows store",inAmazonAppStore:"In the Amazon Appstore"},price:{ios:"GRATUIT",android:"GRATUIT",windows:"GRATUIT"},icon:"https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300",iconGloss:null,url:null,button:"Voir",scale:"auto",speedIn:300,speedOut:400,daysHidden:15,daysReminder:0,force:null,hideOnInstall:!1,layer:!1,iOSUniversalApp:!0,appendToSelector:"body"}):new SmartBanner({daysHidden:15,daysReminder:90,appStoreLanguage:"us",title:"PRESTO",author:"Official app from Metrolinx",store:{ios:"On the App Store",android:"In Google Play",windows:"In Windows store",inAmazonAppStore:"In the Amazon Appstore"},price:{ios:"FREE",android:"FREE",windows:"FREE"},icon:"https://lh3.googleusercontent.com/O3rv-tucK4ZmkMRHILzVykh6VeLdPjrIlHhIN-tThVN33G__WOu-iR07Ej-yNBJS_AU=w300",iconGloss:null,url:null,button:"VIEW",scale:"auto",speedIn:300,speedOut:400,daysHidden:15,daysReminder:0,force:null,hideOnInstall:!1,layer:!1,iOSUniversalApp:!0,appendToSelector:"body"})</script><div id="root"><div class="full-width-wrapper"><div class="skip-overlay" tabindex="0"></div><div class="presto-fullwidth-navbar"></div><div id="mainContent" class="main-content d-none "><div id="privacy-header"><span><h1 class="headline privacyheading">Privacy</h1></span></div><div class=""><div><div class="privacy-content"> <p>PRESTO understands that maintaining the privacy of your personal information is important to you. In order to meet its commitment to your privacy and obligations under the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31 (“FIPPA”), PRESTO has developed and will adhere to this Privacy Policy relating to the collection, use and disclosure by PRESTO of your personal information in connection with your use of the PRESTO Card.</p> <p>Capitalized terms used in this Privacy Policy but not defined herein shall have the meaning given to such terms as set out in the terms and conditions for the PRESTO Card or the Website terms and conditions posted on the PRESTO Website on which this Privacy Policy appears.</p> <h2>Accountability</h2> <p>The Metrolinx Coordinator for Freedom of Information and Protection of Privacy has been designated by PRESTO as the individual accountable for compliance in accordance with this Privacy Policy and FIPPA. </p> <p>All correspondence to PRESTO in accordance with this Privacy Policy and FIPPA shall be:</p> <ol> <li>in writing;</li> <li>accompany a fee of $5.00 made to the order of Metrolinx (FOI requests only); and</li> <li>specify in satisfactory detail the nature of the matter at issue or the information that is being requested. </li> </ol> <p>Correspondence may be submitted to the attention of:</p> <strong>Coordinator, Freedom of Information and Protection of Privacy</strong><br /> <strong>Metrolinx</strong><br /> 277 Front Street West<br /> Toronto, ON M5V 2X4<br /> <!--<p>Fax: 416-869-3525</p>--> <h2>Personal Information</h2> <p>Personal information that may be collected by PRESTO in connection with your use of the PRESTO Services (including the PRESTO Card) is recorded information that identifies individuals and may include:</p> <p>All correspondence to PRESTO in accordance with this Privacy Policy and FIPPA shall be:</p> <ol> <li>information relating to financial transactions in which you have been involved or will be involved with PRESTO, including your credit card number and your bank account information;</li> <li>any identifying number, symbol or other particular identifier assigned to you by PRESTO;</li> <li>your address or telephone number;</li> <li>correspondence sent to PRESTO by you that is implicitly or explicitly of a private or confidential nature, and replies to that correspondence that would reveal the contents of the original correspondence; and/or</li> <li>your name where it appears with other personal information relating to you or where the disclosure of your name would reveal other personal information about you.</li> </ol> <p>In connection with the PRESTO Services to be provided, personal information may be collected by PRESTO from you. As well, PRESTO may collect information about you through your use of the PRESTO Card.</p> <p>PRESTO limits the amount and type of personal information collected from you to only the personal information that is required for the purposes outlined below, or the purposes identified to you when PRESTO requests your personal information. PRESTO will not use your personal information for any other purpose without first obtaining your consent.</p> <p>PRESTO’s primary purpose for collecting your personal information is to provide the services and/or products requested by you. In addition, you agree that your personal information may be used, among other things, to:</p> <ol> <li>open and set-up your PRESTO Account;</li> <li>verify your identity and/or your eligibility for certain PRESTO Services;</li> <li>mail to you your PRESTO Card and other such items or communications;</li> <li>operate the PRESTO Services effectively;</li> <li>administer loyalty programs associated with the use of the PRESTO Services;</li> <li>protect you and PRESTO from error and fraud</li> <li>better understand your needs and eligibility for products and services offered by PRESTO or the Service Providers;</li> <li>communicate, and provide to you those products and services that may be of interest to you;</li> <li>improve the products and/or services offered to you; and</li> <li>comply with legal and regulatory requirements.</li> </ol> <h2>Consent</h2> <p>Your consent to PRESTO’s collection, use and/or disclosure of your personal information in accordance with this Privacy Policy and FIPPA may be obtained from you expressly or impliedly. Express consent may be obtained orally or in writing. Implied consent may be obtained based on some action you have taken, or an action you decided not to take, which action or inaction could reasonably be considered by PRESTO as evidencing your consent.</p> <p>You have the right at any time to withdraw your consent by providing written notice to PRESTO, provided that there are no legal requirements to prevent this. However, if you withdraw your consent, you may no longer be eligible to use or be provided with some or all of the PRESTO Services, including use of the PRESTO Card.</p> <h2>Limiting Collection</h2> <p>In accordance with FIPPA, the collection of your personal information by PRESTO is limited to that which is necessary for the purposes identified herein. All personal information is collected by PRESTO in a fair and lawful manner.</p> <h2>Limiting Use, Disclosure</h2> <p>PRESTO shall only use or disclose your personal information in accordance with FIPPA. PRESTO will not, without your consent, sell or trade to, or share with any third party, your personal information for purposes other than those for which it was collected or for a purpose consistent with such purposes. However, you agree that PRESTO may disclose your personal information to third parties without your further consent in circumstances where: a. PRESTO has received your previous consent to such disclosure, including for the purposes set out in this Privacy Policy; b. disclosure to a third party is necessary in order to provide services to you; c. it is required or permitted by law or pursuant to a court order; d. PRESTO sells or transfers its business to a third party or restructures; or e. disclosure is reasonably required to a bona fide third party potential investor of PRESTO;</p> <h2>Disclosures in response to an official request</h2> <p>Under FIPPA, in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”). In such circumstances, Metrolinx may choose to share information without requiring a warrant or court order. These circumstances include:</p> <ol> <li>where there are immediate and compelling concerns about an individual’s health or safety, such as a lost or missing person, and there appears to be no other way for the official to obtain the requested information in a timely manner; </li> <li>in an emergency, to facilitate contact with a spouse or relative, such as where a person has been injured or is ill, and where the delay in providing the information could be harmful to someone’s health or safety; or </li> <li>where a PRESTO transit operator is investigating a safety or security incident, such as theft, vandalism, assault or other offence , on or in relation to the transit operator’s property or services.</li> </ol> <h2>Disclosures at Metrolinx’s own initiative </h2> <p>At its own initiative, Metrolinx may share personal information with a police officer, special constable, or transit safety officer where Metrolinx has a reasonable basis to believe that an offence has occurred on its property. In such cases, Metrolinx will limit the amount of information it discloses to what is relevant and necessary relating to the specific offence.</p> <h2>Disclosures in response to a court order or other legal requirement</h2> <p>In other circumstances, Metrolinx will generally require a court order such as a warrant or production order. This would include circumstances where:</p> <ol> <li>the incident giving rise to the request is not related to Metrolinx’s property or services;</li> <li>the request relates to information for multiple cards or accounts;</li> <li>the request relates to information over several weeks or more; or</li> <li>the request relates to financial information.</li> </ol> <p>In addition, Metrolinx may be expressly required to disclose personal information pursuant to a federal or provincial law.</p> <p>All such requests will be reviewed by Metrolinx’s Privacy Office. Metrolinx will also notify individuals that there information has been disclosed in cases relating to their individual health or safety, such as a lost or missing person request. In all other cases, Metrolinx will notify individuals that their information has been disclosed where law enforcement has authorized us to do so.</p> <h2>Accuracy and Individual Access</h2> <p>You may request access to your personal information at any time. PRESTO will act in accordance with FIPPA in providing you with a complete accounting of your personal information contained in PRESTO’s records. However, there may be circumstances where PRESTO is unable to provide all such information to you, such as, for example, if your records: (i) contain references to other persons; (ii) are subject to legal privilege; (iii) contain confidential information proprietary to PRESTO or another person (including, without limitation, proprietary information of any Service Providers); (iv) relate to an investigation regarding a breach of any agreement with PRESTO or any of its affiliates or contravention of laws; or (v) cannot be disclosed for any other legal reason. PRESTO endeavours to keep your personal information as accurate, complete and up–to–date as possible. If you wish to verify, update, remove or amend your personal information in our records, please notify PRESTO in writing as set out above. If an individual successfully demonstrates the inaccuracy or incompleteness of personal information, PRESTO shall amend the information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.</p> <h2>Use of Web Technologies and Cookies</h2> <p>Cookies are generally used to make it more convenient for users to move around the PRESTO Website. If you choose, cookies may be used to 'remember' certain personal information, such as your password, in order to make it easier and faster to log-in and navigate the PRESTO Website. These types of cookies need to be stored on your computer's hard drive. Cookies used by PRESTO are encrypted to make the information in cookies unreadable to anyone except PRESTO.</p> <p>Prestocard.ca uses a number of third party products in order to collect anonymous information that helps us serve our customers. Read their statements to find out how your information may be used.</p> <ul> <li>Google Analytics provides us with anonymous information, numbers, and statistics to help us understand how our website can perform better and improve your experience. <a href="https://www.google.com/policies/privacy/" target="_blank">See the Google Analytics privacy statement</a>.</li> <li>Firebase is Google’s mobile application development platform that provides us with tools for tracking analytics, reporting/fixing app crashes, creating marketing and product experiment. <a href="https://firebase.google.com/support/privacy" target="_blank">See Firebase Privacy and Security for more details</a>.</li> <li>reCAPTCHA is used to protect our website from hackers, spam and abuse. reCAPTCHA is subject to the <a href="https://policies.google.com/privacy?hl=en&gl=ZZ" style="text-decoration-line: underline;" target="_blank">privacy policy</a> and <a href="https://policies.google.com/terms?hl=en&gl=ZZ" target="_blank">terms of use</a>.</li> <li>Creative Virtual is used to support our online chat feature. <a href="https://www.creativevirtual.com/privacy-policy/" target="_blank">See the Creative Virtual WebChat privacy statement</a>.</li> <li>Moneris is the system that we use to let you make secure payments directly from our website. <a href="https://www.moneris.com/en/Legal/Privacy-Notice" target="_blank">See the Moneris Payment Provider privacy statement</a>.</li> <li>Google Play Store provides us with your device ID, device model and operating system to help us better troubleshoot any issues you may have and improve your experience. <a href="https://policies.google.com/privacy?hl=en" target="_blank">See the Google Play privacy statement</a>.</li> </ul> <h2>Safeguards and Retention</h2> <p>All personal information collected by PRESTO will be protected by using appropriate and necessary safeguards under FIPPA against loss, theft and unauthorized access, disclosure, copying, use or modification. The methods of protection may include: a. use of personal identification numbers to access your PRESTO Account information on the PRESTO Website; b. technological measures, for example, the use of passwords and encryption technology; c. physical measures, for example, locked filing cabinets and restricted access to offices; and d. agreements between PRESTO and any of its third party service providers which require that any information provided by PRESTO to them must be maintained in confidence. PRESTO retains your personal information for only as long as it is required for the purposes set out in this Privacy Policy or as required by law or to respond to any issue which may arise at a later time. PRESTO will act in accordance with the requirements under FIPPA to destroy, delete or erase your personal information from its records when it is no longer required. There may however be circumstances where PRESTO may not be able to completely remove your personal information, including as a result of data backup procedures or document retention policies. In these circumstances such information will continue to be safeguarded.</p> <h2>Openness and Compliance</h2> <p>If you have any questions regarding this Privacy Policy or PRESTO’s privacy practices or if you believe that PRESTO is not complying with the terms of this Privacy Policy or FIPPA, please contact Metrolinx’s Privacy Office:</p> <strong>Senior Privacy Officer</strong><br /> <strong>Metrolinx</strong><br /> 97 Front Street West, 2nd Floor<br /> Toronto, ON M5J 1E6<br /> 416-202-5941<br /> <p class="privacy-paragraphs">Metrolinx will investigate all complaints. If a complaint is found to be justified, Metrolinx and PRESTO shall take appropriate measures, including, if necessary, amending its policies and practices.</p> <p>PRESTO is committed to disclosing information relating to its policies, practices and management in accordance with FIPPA. To make a freedom of information request, please contact Metrolinx’s Freedom of Information Office:</p> <strong>Coordinator, Freedom of Information and Protection of Privacy</strong><br /> <strong>Metrolinx</strong><br /> 277 Front Street West<br /> Toronto, ON M5V 2X4<br /> 416-202-7382<br /> <p class="privacy-paragraphs">Metrolinx will investigate all complaints. If a complaint is found to be justified, Metrolinx and PRESTO shall take appropriate measures, including, if necessary, amending its policies and practices.</p> </div></div></div></div></div><div class="d-none"><div class="footer print-hidden" role="contentinfo"><div class="footer-center"><img alt="PRESTO Logo" loading="lazy" src="https://www.prestocard.ca/-/jssmedia/presto-ui/data/media/img/PRESTO-Footer-logo.ashx?iar=0&hash=5C255A33C63F89D8AD0F1530E415B01D"/><div class="footer-links"><div><h2 class="footer-column-title">General</h2><ul aria-label="General"><li class="category-link"><a class="" aria-label="Contact Us" target="_self" href="/en/contact-us">Contact Us</a></li><li class="category-link"><a class="" aria-label="Accessibility" target="_self" href="/en/accessibility">Accessibility</a></li><li class="category-link"><a class="" aria-label="Privacy Policy" target="_self" href="/en/privacy">Privacy Policy</a></li><li class="category-link"><a class="" aria-label="Terms & Conditions" target="_self" href="/en/terms-and-conditions">Terms & Conditions</a></li><li class="category-link"><a class="" aria-label="Sitemap" target="_self" href="/en/Sitemap">Sitemap</a></li></ul></div><div><h2 class="footer-column-title">PRESTO</h2><ul aria-label="PRESTO"><li class="category-link"><a class="" aria-label="About PRESTO" target="_self" href="/en/about/additional-information">About PRESTO</a></li><li class="category-link"><a class="" aria-label="FAQ" target="_self" href="/en/support/faqs/using-presto">FAQ</a></li><li class="category-link"><a class="" aria-label="Take Our Survey" target="_self" href="/en/take-our-survey">Take Our Survey</a></li><li class="category-link"><a class="" aria-label="Commercial" target="_self" href="/en/commercial">Commercial</a></li><li class="category-link"><a class="" aria-label="Customer Charter" target="_self" href="/en/about/customer-charter">Customer Charter</a></li><li class="category-link"><a href="http://www.metrolinx.com/en/" class="" title="Opens in a new tab." target="_blank" rel="noopener noreferrer" aria-label="Metrolinx">Metrolinx<span class="external-image"></span></a></li></ul></div><div class="social-networks"><div class="network"><a href="https://www.facebook.com/PRESTOcard" class="social-link" title="Opens in a new tab." target="_blank" rel="noopener noreferrer" aria-label=""><img alt="Facebook" width="16" height="16" class="social-icon" loading="lazy" src="https://www.prestocard.ca/-/jssmedia/presto-ui/social-media/Facebook.ashx?h=16&iar=0&w=16&hash=5B713170707EE5992322F6F7F2E3AAA6"/><span class="desktopOnly"></span></a></div><div class="network"><a href="https://twitter.com/PRESTOcard" class="social-link" title="Opens in a new tab." target="_blank" rel="noopener noreferrer" aria-label=""><img alt="X" width="16" height="16" class="social-icon" loading="lazy" src="https://www.prestocard.ca/-/jssmedia/presto-ui/social-media/X.ashx?h=16&iar=0&w=16&hash=F6ED7072A6A09B6ADC5E89B2EA69D7D7"/><span class="desktopOnly"></span></a></div><div class="network"><a href="https://www.youtube.com/user/PRESTOcard" class="social-link" title="Opens in a new tab." target="_blank" rel="noopener noreferrer" aria-label=""><img alt="YouTube" width="16" height="16" class="social-icon" loading="lazy" src="https://www.prestocard.ca/-/jssmedia/presto-ui/social-media/Youtube.ashx?h=16&iar=0&w=16&hash=E469C3F01930CACA57D17563EFA85805"/><span class="desktopOnly"></span></a></div></div></div></div></div><div class=""></div></div></div><script type="application/json" id="__JSS_STATE__">{"sitecore":{"context":{"visitorIdentificationTimestamp":638679882467530500,"pageEditing":false,"site":{"name":"presto-ui"},"pageState":"normal","language":"en"},"route":{"name":"privacy","displayName":"privacy","fields":{"securedRoute":{"value":false},"pageTitle":{"value":"Privacy | PRESTO"},"b2cDescription":{"value":""},"keywords":{"value":"Privacy policy, Privacy, Security, "},"description":{"value":"Your privacy matters to us. 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class=\"privacy-content\"\u003E\r\n \u003Cp\u003EPRESTO understands that maintaining the privacy of your personal information is important to you. In order to meet its commitment to your privacy and obligations under the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31 (“FIPPA”), PRESTO has developed and will adhere to this Privacy Policy relating to the collection, use and disclosure by PRESTO of your personal information in connection with your use of the PRESTO Card.\u003C\u002Fp\u003E\r\n\u003Cp\u003ECapitalized terms used in this Privacy Policy but not defined herein shall have the meaning given to such terms as set out in the terms and conditions for the PRESTO Card or the Website terms and conditions posted on the PRESTO Website on which this Privacy Policy appears.\u003C\u002Fp\u003E\r\n\u003Ch2\u003EAccountability\u003C\u002Fh2\u003E\r\n\u003Cp\u003EThe Metrolinx Coordinator for Freedom of Information and Protection of Privacy has been designated by PRESTO as the individual accountable for compliance in accordance with this Privacy Policy and FIPPA. \u003C\u002Fp\u003E\r\n\u003Cp\u003EAll correspondence to PRESTO in accordance with this Privacy Policy and FIPPA shall be:\u003C\u002Fp\u003E\r\n\u003Col\u003E\r\n \u003Cli\u003Ein writing;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eaccompany a fee of $5.00 made to the order of Metrolinx (FOI requests only); and\u003C\u002Fli\u003E\r\n \u003Cli\u003Especify in satisfactory detail the nature of the matter at issue or the information that is being requested. \u003C\u002Fli\u003E\r\n\u003C\u002Fol\u003E\r\n\u003Cp\u003ECorrespondence may be submitted to the attention of:\u003C\u002Fp\u003E\r\n\u003Cstrong\u003ECoordinator, Freedom of Information and Protection of Privacy\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EMetrolinx\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n277 Front Street West\u003Cbr \u002F\u003E\r\nToronto, ON M5V 2X4\u003Cbr \u002F\u003E\r\n\u003C!--\u003Cp\u003EFax: 416-869-3525\u003C\u002Fp\u003E--\u003E \r\n\u003Ch2\u003EPersonal Information\u003C\u002Fh2\u003E\r\n\u003Cp\u003EPersonal information that may be collected by PRESTO in connection with your use of the PRESTO Services (including the PRESTO Card) is recorded information that identifies individuals and may include:\u003C\u002Fp\u003E\r\n\u003Cp\u003EAll correspondence to PRESTO in accordance with this Privacy Policy and FIPPA shall be:\u003C\u002Fp\u003E\r\n\u003Col\u003E\r\n \u003Cli\u003Einformation relating to financial transactions in which you have been involved or will be involved with PRESTO, including your credit card number and your bank account information;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eany identifying number, symbol or other particular identifier assigned to you by PRESTO;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eyour address or telephone number;\u003C\u002Fli\u003E\r\n \u003Cli\u003Ecorrespondence sent to PRESTO by you that is implicitly or explicitly of a private or confidential nature, and replies to that correspondence that would reveal the contents of the original correspondence; and\u002For\u003C\u002Fli\u003E\r\n \u003Cli\u003Eyour name where it appears with other personal information relating to you or where the disclosure of your name would reveal other personal information about you.\u003C\u002Fli\u003E\r\n\u003C\u002Fol\u003E\r\n\u003Cp\u003EIn connection with the PRESTO Services to be provided, personal information may be collected by PRESTO from you. As well, PRESTO may collect information about you through your use of the PRESTO Card.\u003C\u002Fp\u003E\r\n\u003Cp\u003EPRESTO limits the amount and type of personal information collected from you to only the personal information that is required for the purposes outlined below, or the purposes identified to you when PRESTO requests your personal information. PRESTO will not use your personal information for any other purpose without first obtaining your consent.\u003C\u002Fp\u003E\r\n\u003Cp\u003EPRESTO’s primary purpose for collecting your personal information is to provide the services and\u002For products requested by you. In addition, you agree that your personal information may be used, among other things, to:\u003C\u002Fp\u003E\r\n\u003Col\u003E\r\n \u003Cli\u003Eopen and set-up your PRESTO Account;\u003C\u002Fli\u003E\r\n \u003Cli\u003Everify your identity and\u002For your eligibility for certain PRESTO Services;\u003C\u002Fli\u003E\r\n \u003Cli\u003Email to you your PRESTO Card and other such items or communications;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eoperate the PRESTO Services effectively;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eadminister loyalty programs associated with the use of the PRESTO Services;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eprotect you and PRESTO from error and fraud\u003C\u002Fli\u003E\r\n \u003Cli\u003Ebetter understand your needs and eligibility for products and services offered by PRESTO or the Service Providers;\u003C\u002Fli\u003E\r\n \u003Cli\u003Ecommunicate, and provide to you those products and services that may be of interest to you;\u003C\u002Fli\u003E\r\n \u003Cli\u003Eimprove the products and\u002For services offered to you; and\u003C\u002Fli\u003E\r\n \u003Cli\u003Ecomply with legal and regulatory requirements.\u003C\u002Fli\u003E\r\n\u003C\u002Fol\u003E\r\n\u003Ch2\u003EConsent\u003C\u002Fh2\u003E\r\n\u003Cp\u003EYour consent to PRESTO’s collection, use and\u002For disclosure of your personal information in accordance with this Privacy Policy and FIPPA may be obtained from you expressly or impliedly. Express consent may be obtained orally or in writing. Implied consent may be obtained based on some action you have taken, or an action you decided not to take, which action or inaction could reasonably be considered by PRESTO as evidencing your consent.\u003C\u002Fp\u003E\r\n\u003Cp\u003EYou have the right at any time to withdraw your consent by providing written notice to PRESTO, provided that there are no legal requirements to prevent this. However, if you withdraw your consent, you may no longer be eligible to use or be provided with some or all of the PRESTO Services, including use of the PRESTO Card.\u003C\u002Fp\u003E\r\n\u003Ch2\u003ELimiting Collection\u003C\u002Fh2\u003E\r\n\u003Cp\u003EIn accordance with FIPPA, the collection of your personal information by PRESTO is limited to that which is necessary for the purposes identified herein. All personal information is collected by PRESTO in a fair and lawful manner.\u003C\u002Fp\u003E\r\n\u003Ch2\u003ELimiting Use, Disclosure\u003C\u002Fh2\u003E\r\n\u003Cp\u003EPRESTO shall only use or disclose your personal information in accordance with FIPPA. PRESTO will not, without your consent, sell or trade to, or share with any third party, your personal information for purposes other than those for which it was collected or for a purpose consistent with such purposes. However, you agree that PRESTO may disclose your personal information to third parties without your further consent in circumstances where: a. PRESTO has received your previous consent to such disclosure, including for the purposes set out in this Privacy Policy; b. disclosure to a third party is necessary in order to provide services to you; c. it is required or permitted by law or pursuant to a court order; d. PRESTO sells or transfers its business to a third party or restructures; or e. disclosure is reasonably required to a bona fide third party potential investor of PRESTO;\u003C\u002Fp\u003E\r\n\u003Ch2\u003EDisclosures in response to an official request\u003C\u002Fh2\u003E\r\n\u003Cp\u003EUnder FIPPA, in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”). In such circumstances, Metrolinx may choose to share information without requiring a warrant or court order. These circumstances include:\u003C\u002Fp\u003E\r\n\u003Col\u003E\r\n \u003Cli\u003Ewhere there are immediate and compelling concerns about an individual’s health or safety, such as a lost or missing person, and there appears to be no other way for the official to obtain the requested information in a timely manner; \u003C\u002Fli\u003E\r\n \u003Cli\u003Ein an emergency, to facilitate contact with a spouse or relative, such as where a person has been injured or is ill, and where the delay in providing the information could be harmful to someone’s health or safety; or \u003C\u002Fli\u003E\r\n \u003Cli\u003Ewhere a PRESTO transit operator is investigating a safety or security incident, such as theft, vandalism, assault or other offence , on or in relation to the transit operator’s property or services.\u003C\u002Fli\u003E\r\n\u003C\u002Fol\u003E\r\n\u003Ch2\u003EDisclosures at Metrolinx’s own initiative \u003C\u002Fh2\u003E\r\n\u003Cp\u003EAt its own initiative, Metrolinx may share personal information with a police officer, special constable, or transit safety officer where Metrolinx has a reasonable basis to believe that an offence has occurred on its property. In such cases, Metrolinx will limit the amount of information it discloses to what is relevant and necessary relating to the specific offence.\u003C\u002Fp\u003E\r\n\u003Ch2\u003EDisclosures in response to a court order or other legal requirement\u003C\u002Fh2\u003E\r\n\u003Cp\u003EIn other circumstances, Metrolinx will generally require a court order such as a warrant or production order. This would include circumstances where:\u003C\u002Fp\u003E\r\n\u003Col\u003E\r\n \u003Cli\u003Ethe incident giving rise to the request is not related to Metrolinx’s property or services;\u003C\u002Fli\u003E\r\n \u003Cli\u003Ethe request relates to information for multiple cards or accounts;\u003C\u002Fli\u003E\r\n \u003Cli\u003Ethe request relates to information over several weeks or more; or\u003C\u002Fli\u003E\r\n \u003Cli\u003Ethe request relates to financial information.\u003C\u002Fli\u003E\r\n\u003C\u002Fol\u003E\r\n\u003Cp\u003EIn addition, Metrolinx may be expressly required to disclose personal information pursuant to a federal or provincial law.\u003C\u002Fp\u003E\r\n\u003Cp\u003EAll such requests will be reviewed by Metrolinx’s Privacy Office. Metrolinx will also notify individuals that there information has been disclosed in cases relating to their individual health or safety, such as a lost or missing person request. In all other cases, Metrolinx will notify individuals that their information has been disclosed where law enforcement has authorized us to do so.\u003C\u002Fp\u003E\r\n\u003Ch2\u003EAccuracy and Individual Access\u003C\u002Fh2\u003E\r\n\u003Cp\u003EYou may request access to your personal information at any time. PRESTO will act in accordance with FIPPA in providing you with a complete accounting of your personal information contained in PRESTO’s records. However, there may be circumstances where PRESTO is unable to provide all such information to you, such as, for example, if your records: (i) contain references to other persons; (ii) are subject to legal privilege; (iii) contain confidential information proprietary to PRESTO or another person (including, without limitation, proprietary information of any Service Providers); (iv) relate to an investigation regarding a breach of any agreement with PRESTO or any of its affiliates or contravention of laws; or (v) cannot be disclosed for any other legal reason. PRESTO endeavours to keep your personal information as accurate, complete and up–to–date as possible. If you wish to verify, update, remove or amend your personal information in our records, please notify PRESTO in writing as set out above. If an individual successfully demonstrates the inaccuracy or incompleteness of personal information, PRESTO shall amend the information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.\u003C\u002Fp\u003E\r\n\u003Ch2\u003EUse of Web Technologies and Cookies\u003C\u002Fh2\u003E\r\n\u003Cp\u003ECookies are generally used to make it more convenient for users to move around the PRESTO Website. If you choose, cookies may be used to 'remember' certain personal information, such as your password, in order to make it easier and faster to log-in and navigate the PRESTO Website. These types of cookies need to be stored on your computer's hard drive. Cookies used by PRESTO are encrypted to make the information in cookies unreadable to anyone except PRESTO.\u003C\u002Fp\u003E\r\n\u003Cp\u003EPrestocard.ca uses a number of third party products in order to collect anonymous information that helps us serve our customers. Read their statements to find out how your information may be used.\u003C\u002Fp\u003E\r\n\u003Cul\u003E\r\n \u003Cli\u003EGoogle Analytics provides us with anonymous information, numbers, and statistics to help us understand how our website can perform better and improve your experience. \u003Ca href=\"https:\u002F\u002Fwww.google.com\u002Fpolicies\u002Fprivacy\u002F\" target=\"_blank\"\u003ESee the Google Analytics privacy statement\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n \u003Cli\u003EFirebase is Google’s mobile application development platform that provides us with tools for tracking analytics, reporting\u002Ffixing app crashes, creating marketing and product experiment. \u003Ca href=\"https:\u002F\u002Ffirebase.google.com\u002Fsupport\u002Fprivacy\" target=\"_blank\"\u003ESee Firebase Privacy and Security for more details\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n \u003Cli\u003EreCAPTCHA is used to protect our website from hackers, spam and abuse. reCAPTCHA is subject to the \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy?hl=en&gl=ZZ\" style=\"text-decoration-line: underline;\" target=\"_blank\"\u003Eprivacy policy\u003C\u002Fa\u003E and \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms?hl=en&gl=ZZ\" target=\"_blank\"\u003Eterms of use\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n \u003Cli\u003ECreative Virtual is used to support our online chat feature. \u003Ca href=\"https:\u002F\u002Fwww.creativevirtual.com\u002Fprivacy-policy\u002F\" target=\"_blank\"\u003ESee the Creative Virtual WebChat privacy statement\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n \u003Cli\u003EMoneris is the system that we use to let you make secure payments directly from our website. \u003Ca href=\"https:\u002F\u002Fwww.moneris.com\u002Fen\u002FLegal\u002FPrivacy-Notice\" target=\"_blank\"\u003ESee the Moneris Payment Provider privacy statement\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n \u003Cli\u003EGoogle Play Store provides us with your device ID, device model and operating system to help us better troubleshoot any issues you may have and improve your experience. \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy?hl=en\" target=\"_blank\"\u003ESee the Google Play privacy statement\u003C\u002Fa\u003E.\u003C\u002Fli\u003E\r\n\u003C\u002Ful\u003E\r\n\u003Ch2\u003ESafeguards and Retention\u003C\u002Fh2\u003E\r\n\u003Cp\u003EAll personal information collected by PRESTO will be protected by using appropriate and necessary safeguards under FIPPA against loss, theft and unauthorized access, disclosure, copying, use or modification. The methods of protection may include: a. use of personal identification numbers to access your PRESTO Account information on the PRESTO Website; b. technological measures, for example, the use of passwords and encryption technology; c. physical measures, for example, locked filing cabinets and restricted access to offices; and d. agreements between PRESTO and any of its third party service providers which require that any information provided by PRESTO to them must be maintained in confidence. PRESTO retains your personal information for only as long as it is required for the purposes set out in this Privacy Policy or as required by law or to respond to any issue which may arise at a later time. PRESTO will act in accordance with the requirements under FIPPA to destroy, delete or erase your personal information from its records when it is no longer required. There may however be circumstances where PRESTO may not be able to completely remove your personal information, including as a result of data backup procedures or document retention policies. In these circumstances such information will continue to be safeguarded.\u003C\u002Fp\u003E\r\n\u003Ch2\u003EOpenness and Compliance\u003C\u002Fh2\u003E\r\n\u003Cp\u003EIf you have any questions regarding this Privacy Policy or PRESTO’s privacy practices or if you believe that PRESTO is not complying with the terms of this Privacy Policy or FIPPA, please contact Metrolinx’s Privacy Office:\u003C\u002Fp\u003E\r\n\u003Cstrong\u003ESenior Privacy Officer\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EMetrolinx\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n97 Front Street West, 2nd Floor\u003Cbr \u002F\u003E\r\nToronto, ON M5J 1E6\u003Cbr \u002F\u003E\r\n416-202-5941\u003Cbr \u002F\u003E\r\n\u003Cp class=\"privacy-paragraphs\"\u003EMetrolinx will investigate all complaints. If a complaint is found to be justified, Metrolinx and PRESTO shall take appropriate measures, including, if necessary, amending its policies and practices.\u003C\u002Fp\u003E\r\n\u003Cp\u003EPRESTO is committed to disclosing information relating to its policies, practices and management in accordance with FIPPA. To make a freedom of information request, please contact Metrolinx’s Freedom of Information Office:\u003C\u002Fp\u003E\r\n\u003Cstrong\u003ECoordinator, Freedom of Information and Protection of Privacy\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n\u003Cstrong\u003EMetrolinx\u003C\u002Fstrong\u003E\u003Cbr \u002F\u003E\r\n277 Front Street West\u003Cbr \u002F\u003E\r\nToronto, ON M5V 2X4\u003Cbr \u002F\u003E\r\n416-202-7382\u003Cbr \u002F\u003E\r\n\u003Cp class=\"privacy-paragraphs\"\u003EMetrolinx will investigate all complaints. If a complaint is found to be justified, Metrolinx and PRESTO shall take appropriate measures, including, if necessary, amending its policies and practices.\u003C\u002Fp\u003E\r\n \u003C\u002Fdiv\u003E"}}}],"presto-footer":[{"uid":"6cf86e87-1399-4008-974e-3fcdf0ba1c66","componentName":"Footer","dataSource":"","params":{},"fields":{"data":{"datasource":{"Logo":{"jss":{"value":{"src":"https:\u002F\u002Fwww.prestocard.ca\u002F-\u002Fmedia\u002Fpresto-ui\u002Fdata\u002Fmedia\u002Fimg\u002FPRESTO-Footer-logo.ashx?iar=0&hash=5C255A33C63F89D8AD0F1530E415B01D","alt":"PRESTO Logo"}}},"children":[{"Title":{"value":"General"},"children":[{"Link":{"jss":{"value":{"href":"\u002Fen\u002Fcontact-us","text":"Contact 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