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How to get and use app passwords - Microsoft Support

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href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c4c11c2c1c9c2m1r1a1","sN":1,"aN":"c4c11c2c1c9c2m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c5c11c2c1c9c2m1r1a1","sN":5,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_54" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c5c11c2c1c9c2m1r1a1","sN":1,"aN":"c5c11c2c1c9c2m1r1a1"}'>Accessories</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_VMAndMixedReality_cont","cT":"Container","id":"c6c11c2c1c9c2m1r1a1","sN":6,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" 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href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_61" class="js-subm-uhf-nav-link" 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class="ocpArticleContent"><section class="ocpIntroduction"> <p>After you聽<a href="/en-us/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4" class="ocpArticleLink" data-bi-type="anchor">turn聽on two-step verification</a>聽or set up the <a href="/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0acc" class="ocpArticleLink" data-bi-type="anchor">Authenticator app</a>,聽you may run into issues if you use older devices (like Xbox 360 or a mail-sending security camera) that don't support two-step verification.</p> <p>For those devices, you can sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password when signing in to an app or device that doesn't support two-step verification.</p> <p>You only need to create an app password if you have two-step verification turned on and are using a device that doesn't support it.</p> </section><section aria-labelledby="ID0EDV" class="ocpSection"> <h2 id="ID0EDV" class="">How to create an app password</h2> <p>To create an app password, take the following steps. You can repeat these steps to create an app password for as many apps or devices as you need.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to the <b class="ocpUI">Advanced security options</b> of your Microsoft account dashboard and scroll down to the App passwords section.<br aria-hidden="true"><a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Create password</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter this app password where you would enter your normal Microsoft account password in the application.</p> <meta itemprop="position" content="2"> </li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note:聽</b>Once you have created and entered an app password for a given app or device, you usually won't need to do it again.</p> </div> </section><section aria-labelledby="ID0EDT" class="ocpSection"> <h2 id="ID0EDT" class="">I've forgotten my app password.</h2> <p>App passwords are unique for each sign-in, so you don't need to remember them.</p> <p>If you do have to enter your credentials again for some reason, simply聽<a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">create a new app password</a>.</p> </section><section aria-labelledby="ID0EDR" class="ocpSection"> <h2 id="ID0EDR" class="">Sign-in methods for apps and devices</h2> <p>Some apps or devices require a slightly different method of signing in. The most common ones are listed here. Click on the one that applies to you, and it'll open to display more info:</p> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EP-button" aria-controls="ID0EP-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Xbox 360 console</div></button></h2> <div class="ocpebw" id="ID0EP-panel" aria-labelledby="ID0EP-button" role="region"> <div class="ocpExpandoBody"> <p>When you turn on two-step verification,聽you'll be prompted to enter your Microsoft account password the next time you download your Xbox profile or sign in to the Xbox console. Follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the app password on your聽Xbox 360聽instead of the password for your Microsoft account.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you don't want to reenter an app password each time you sign in to this console, select the <b class="ocpLegacyBold">Remember me</b> check box.聽</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpLegacyBold">Sign In</b>.</p> <meta itemprop="position" content="4"> </li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EN-button" aria-controls="ID0EN-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Outlook desktop app for Office 2010 or earlier</div></button></h2> <div class="ocpebw" id="ID0EN-panel" aria-labelledby="ID0EN-button" role="region"> <div class="ocpExpandoBody"> <p>If you already sync your Outlook.com email with the Outlook desktop app for Office 2010 or earlier, follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the Outlook desktop app, click <b class="ocpLegacyBold">File</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Under <b class="ocpLegacyBold">Info</b>, click <b class="ocpLegacyBold">Account Settings</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Double-click the Microsoft account you turned on two-step verification for.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the dialog box shown by the Outlook desktop app, enter the app password in the <b class="ocpLegacyBold">Password </b>box.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you don't want to reenter an app password each time you use the Outlook desktop app, select the <b class="ocpLegacyBold">Remember password</b> check box, and then click <b class="ocpLegacyBold">OK</b>.</p> <meta itemprop="position" content="6"> </li> </ol> <p>If you want to add your Microsoft account to the Outlook desktop app for Office 2010 or earlier, follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the Outlook desktop app, click <b class="ocpLegacyBold">File</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Under <b class="ocpLegacyBold">Info</b>, click <b class="ocpLegacyBold">Add Account</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your name in the <b class="ocpLegacyBold">Your Name</b> box. In the <b class="ocpLegacyBold">Email Address</b> box, enter the email address for your Microsoft account.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the <b class="ocpLegacyBold">Password </b>and <b class="ocpLegacyBold">Retype Password</b> boxes, enter the app password instead of your Microsoft account password, and then click <b class="ocpLegacyBold">Next</b>.</p> <meta itemprop="position" content="5"> </li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EL-button" aria-controls="ID0EL-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Default email app on an Android phone</div></button></h2> <div class="ocpebw" id="ID0EL-panel" aria-labelledby="ID0EL-button" role="region"> <div class="ocpExpandoBody"> <p>If you're using the default mail app on your Android phone, follow these steps.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Open the mail app on your phone.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Tap <b class="ocpLegacyBold">Menu</b>, and then tap <b class="ocpLegacyBold">Settings</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Tap your Microsoft account.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Tap <b class="ocpLegacyBold">Incoming settings</b> (under Server settings).</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Replace the password on your phone with the app password.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Tap <b class="ocpLegacyBold">Done</b>.</p> <meta itemprop="position" content="7"> </li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note:聽</b>If you鈥檙e using the Outlook.com email app on your Android phone, you're all set鈥攜ou don't need an app password.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Outlook.com email on a BlackBerry phone</div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>If you鈥檙e using the Outlook.com email app on your BlackBerry phone, follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On your phone, go to <b class="ocpLegacyBold">Setup</b>, and then choose <b class="ocpLegacyBold">Email accounts</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On your phone, replace the password for your Microsoft account with the app password.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Tap <b class="ocpLegacyBold">Done</b>.</p> <meta itemprop="position" content="4"> </li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EH-button" aria-controls="ID0EH-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Saving files to the web with聽Office 2010</div></button></h2> <div class="ocpebw" id="ID0EH-panel" aria-labelledby="ID0EH-button" role="region"> <div class="ocpExpandoBody"> <p>If you want to save Office 2010 files to the web, you'll need to sign in with an app password. The steps are slightly different, depending on which Microsoft 365 app you're using.</p> <p>OneNote</p> <p>To sync OneNote online, follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In OneNote, click <b class="ocpLegacyBold">File</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Under <b class="ocpLegacyBold">Info</b>, click <b class="ocpLegacyBold">Settings</b>, and then click <b class="ocpLegacyBold">Sync</b>.</p> <p>A sign-in dialog box appears, prompting you to enter your Microsoft account password.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the <b class="ocpLegacyBold">Email address</b> box, enter the email address for your Microsoft account.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the app password in the <b class="ocpLegacyBold">Password </b>box.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you don't want to reenter an app password each time you sign in, select the Sign me in automatically check box, and then click <b class="ocpLegacyBold">OK</b>.</p> <meta itemprop="position" content="6"> </li> </ol> <p>Word, Excel, or PowerPoint</p> <p>To save a Word, Excel, or PowerPoint file to the web, follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click <b class="ocpLegacyBold">File</b>, click <b class="ocpLegacyBold">Save &amp; Send</b>, and then click <b class="ocpLegacyBold">Save to Web</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click <b class="ocpLegacyBold">Sign In</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In the <b class="ocpLegacyBold">Email address</b> box, enter the email address for your Microsoft account.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the app password in the <b class="ocpLegacyBold">Password </b>box.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you don't want to reenter an app password each time you sign in, select the Sign me in automatically check box, and then click <b class="ocpLegacyBold">OK</b>.</p> <meta itemprop="position" content="6"> </li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EF-button" aria-controls="ID0EF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">聽Saving files to the web with聽Office for Mac 2011</div></button></h2> <div class="ocpebw" id="ID0EF-panel" aria-labelledby="ID0EF-button" role="region"> <div class="ocpExpandoBody"> <p>You can sign in to OneNote with your Microsoft account password. If you're using other Microsoft 365 apps, you'll see slightly different messages.</p> <p>Outlook</p> <p>If Outlook prompts you to reenter your password:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click <b class="ocpLegacyBold">Yes</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the app password instead of the password for your Microsoft account.</p> <meta itemprop="position" content="3"> </li> </ol> <p>Word, Excel, or PowerPoint</p> <p>If Word, Excel, or PowerPoint prompts you to enter your Microsoft account password:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your Microsoft account email address.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2274139" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Get a new app password</a>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the app password instead of the password for your Microsoft account.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you don't want to reenter an app password each time you sign in to a Microsoft 365聽app, select the <b class="ocpLegacyBold">Save password in my Mac OS keychain</b> check box.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Click <b class="ocpLegacyBold">Sign In</b>.</p> <meta itemprop="position" content="5"> </li> </ol> </div> </div> </div><section aria-labelledby="" class="ocpSection"> <p> <br aria-hidden="true"> 聽</p> </section></article> <div class="ocArticleFooterShareContainer"> <div class="ocArticleFooterShareLinksWrapper" data-bi-area="share"> <a id="ocFacebookButton" class="ocShareButton" target="_blank" data-bi-bhvr="SOCIALSHARE" data-bi-name="facebook" data-bi-slot="1" ms.interactiontype="1" ms.ea_offer="SOC" ms.cmpgrp="Share" ms.ea_action="Goto" ms.pgarea="Body" title="Share on Facebook" aria-label="Share on Facebook" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Faccount-billing%2Fhow-to-get-and-use-app-passwords-5896ed9b-4263-e681-128a-a6f2979a7944"> <picture> <source 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