Microsoft account security info & verification codes

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href="/en-us/account-billing/reopen-your-microsoft-account-52d7f36e-4c2f-489a-8584-de5fc7918362">Reopen your Microsoft account</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Microsoft account security info & verification codes</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account</span> <span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section aria-labelledby="ID0EDL" class="ocpSection"> <h2 id="ID0EDL" class="">Add a new way to sign in</h2> <p>To add a new way to verify your sign-in:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in to the <b class="ocpUI">Advanced security options</b> page of your Microsoft Account.<br aria-hidden="true"><a href="https://go.microsoft.com/fwlink/?linkid=2204804" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Sign in</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Add a new way to sign in or verify</b> then choose how you would like to receive security codes.<br aria-hidden="true"><picture><img class="fluentImage" src="https://support.content.office.net/en-us/media/4807fdf0-b6b6-09fc-85ac-09dba74bdbd9.png" loading="lazy" alt="Change your security information"></picture></p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b>You can add up to 10 different ways to verify sign-in, choosing from:</p> <ul class="ocpAlertSectionListContainer"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpLegacyBold">An email address or phone number.</b> It doesn't have to be yours - you just need to be able to access it if you want to use it to verify your account. You may find it useful to add contact details for your partner or a family member who could access your account in case of emergency. VOIP numbers cannot be added as a way to sign in or get verification codes.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpLegacyBold">An authenticator app</b> like <a href="/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0acc" class="ocpArticleLink" data-bi-type="anchor">Microsoft Authenticator</a> that can provide easier verification, and also allows you to sign in even if the verification device is offline.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpLegacyBold">A passkey</b>. Passkeys are secure, phish-resistant replacements for your password which means they can’t be guessed or stolen. You use your face, fingerprint, or device PIN to sign in. <a href="/en-us/account-billing/signing-in-with-a-passkey-09a49a86-ca47-406c-8acc-ed0e3c852c6d" class="ocpArticleLink" data-bi-type="anchor">Learn more</a>.</p> <meta itemprop="position" content="3"> </li> </ul> </div> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>We'll send a security code to the new number or email to confirm. Enter that code when prompted and then select <b class="ocpLegacyBold">Next</b>.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>That's it! Next time you need a sign-in verification code, you will see the new option listed.</p> <meta itemprop="position" content="4"> </li> </ol> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b>Make sure the list of phone numbers or email addresses you use to verify sign-in is up to date. If you change your work or school email address, you may not be able to access your account.</p> </div> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How do I get a verification code?</div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>When you sign in to your Microsoft account, we may ask for additional proof that it's really you.</p> <p>We'll send a code to the email addresses and phone numbers listed on your account, and when you respond with the code, we know it's really you.</p> <p>If you're having trouble getting a code, read <a href="/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48" class="ocpArticleLink" data-bi-type="anchor">troubleshooting verification code issues</a>.</p> </div> </div> </div><section aria-labelledby="ID0EDF" class="ocpSection"> <h2 id="ID0EDF" class="">See also</h2> <p> <a href="/en-us/account-billing/removing-a-sign-in-verification-method-4099aa36-bb4e-429e-a0d7-9e05617084f1" class="ocpArticleLink" data-bi-type="anchor">Remove a sign-in verification method</a> </p> <p> <a href="/en-us/account-billing/change-the-email-address-or-phone-number-for-your-microsoft-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b" class="ocpArticleLink" data-bi-type="anchor">Change the email address or phone number for your Microsoft account</a> </p> <p> <a href="/en-us/account-billing/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account-1898efcd-3f0a-6646-46d8-5b681999e047" class="ocpArticleLink" data-bi-type="anchor">Add an email address or phone number to your Microsoft account</a> </p> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Need more help?</h2> <p> <a href="/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48" class="ocpArticleLink" data-bi-type="anchor">Troubleshooting verification code issues</a> </p> <p> <b class="ocpUI">Contact Support</b> </p> <p>For technical support, go to <a href="https://go.microsoft.com/fwlink/?linkid=2258619" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Contact Microsoft Support</a>, enter your problem and select <b class="ocpUI">Get Help</b>. 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