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132px" alt="" class="brix---header-logo-2"/></a><nav role="navigation" class="nav-header-left-wrapper w-nav-menu"><ul role="list" class="nav-menu-list"><li class="nav-menu-list-left"><div data-hover="true" data-delay="0" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f275d" class="brix---dropdown-wrapper-2 w-dropdown"><div class="brix---dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-59">Platform</div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669929fdbbf9ad63dc18bb2f_line-rounded-chevron-down-black-brix-templates.svg" alt="Icon Rounded Chevron Dark - BRIX Templates" class="brix---dropdown-chevron-2"/></div><nav class="brix---dropdown-column-wrapper-2 w-dropdown-list"><div class="brix---dropdown-card-2"><div class="brix---dropdown-pd-2"><div class="w-layout-grid brix---dropdown-links-grid-2"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2766-768f2754" class="nav-large-section"><a href="/" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2768-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2769-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a1229686fb071e170c0e86_build-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f276b-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Build a Knowledge Base</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2770-768f2754" class="nav-large-section"><a href="https://www.helpdocs.io/#home-host" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2772-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2773-768f2754" class="w-layout-cell cell-19"><img 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class="w-layout-cell cell-33"><p class="bold-text nav-text">Monitor and impove</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82af-768f2754" class="nav-large-section"><a href="/lighthouse" class="w-inline-block"><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b1-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b2-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8ae6439fe5cd21830b3df_Clip%20path%20group.svg" loading="lazy" alt="Lighthouse logo" class="image-111"/></div><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b4-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Lighthouse</p><p class="paragraph-77">A widget to help customers in your app or on your site.</p></div></div></a></div><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f827-768f2754" class="nav-large-section"><a href="/grow" class="w-inline-block"><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f829-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f82a-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8b995e50466ce56785de3_grow-logo.svg" loading="lazy" alt="Flower logo that represents the Grow plan" class="image-111"/></div><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f82c-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Grow plan</p><p class="paragraph-77">Create a customized and unique help experience.</p></div></div></a></div><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fc-768f2754" class="nav-large-section"><a href="/integrations" class="w-inline-block"><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fe-768f2754" class="w-layout-layout quick-stack-16 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class="brix---dropdown-chevron-2"/></div><nav class="brix---dropdown-column-wrapper-2 w-dropdown-list"><div class="brix---dropdown-card-2"><div class="brix---dropdown-pd-2"><div class="w-layout-grid brix---dropdown-links-grid-2"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f278e-768f2754" class="nav-large-section"><a href="/about" aria-current="page" class="w-inline-block w--current"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2790-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2793-768f2754" class="w-layout-cell"><p class="bold-text nav-text">About us</p><p class="paragraph-77">Meet the team behind the pink bookmark.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2798-768f2754" class="nav-large-section"><a href="/guides" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f279a-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f279d-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Guides</p><p class="paragraph-77">Long-form guides to learn about how to boost your self-serve support.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a2-768f2754" class="nav-large-section"><a href="https://blog.helpdocs.io" target="_blank" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a4-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a7-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Bookmarked blog</p><p class="paragraph-77">Learn about Knowledge Bases, customer support, and stories.</p></div></div></a></div><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38412-768f2754" class="nav-large-section"><a href="/jobs" class="w-inline-block"><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38414-768f2754" class="w-layout-layout quick-stack-16 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class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_314aa712-d11e-771c-ec84-263264deac62-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Customer stories</p><p class="paragraph-77">Read how HelpDocs has transformed support for other companies.</p></div></div></a></div></div></div></div></nav></div></li><li class="nav-menu-list-left"><a href="/showcase" class="brix---header-nav-link-4 margin-top w-nav-link">Showcase</a></li><li class="nav-menu-list-left"><a href="/pricing" class="brix---header-nav-link-4 margin-top w-nav-link">Pricing</a></li><li class="nav-menu-list-mobile"><a href="https://my.helpdocs.io" class="nav-menu-list-mobile-link w-inline-block"><div class="nav-link-text">Login</div></a></li><li class="nav-menu-list-mobile"><a href="/signup" class="button button-large w-button">Get started</a></li></ul></nav></div><div class="nav-right"><div class="nav-right-hamburger w-nav-button"><div class="brix---hamburger-menu-bar-top-2"></div><div class="brix---hamburger-menu-bar-bottom-2"></div></div><div class="nav-link-desktop"><a href="https://my.helpdocs.io" class="nav-menu-list-mobile-link w-inline-block"><div class="nav-link-text">Login</div></a></div><div class="nav-link-desktop"><a href="/signup" class="button w-button">Get started free</a></div></div></div></div></div><div class="padded"><div class="w-container"><div class="w-row"><div class="w-col w-col-7"><div class="about-left"><div class="w-embed"><svg className='welcomeLogo' xmlns="http://www.w3.org/2000/svg" width="50" height="50" viewBox="0 0 117.709 117.668"><g transform="translate(-239 -172.913)"><g transform="translate(240 174)"><path class="path" d="M43.326.209V87.835A4,4,0,0,0,50.479,90.3l6.807-8.714a1,1,0,0,1,1.576,0L65.669,90.3a4,4,0,0,0,7.152-2.462V.326a58.518,58.518,0,0,1,42.889,56.638c0,32.374-25.9,58.618-57.855,58.618S0,89.337,0,56.963A58.51,58.51,0,0,1,43.326.209Z" fill="none" stroke="#f44599" stroke-width="3"/></g></g></svg> <style> .path { stroke-dasharray: 1000; stroke-dashoffset: 1000; animation: dash 3.5s ease-in forwards, fill 4s ease; -webkit-animation: dash 3.5s ease-in-out forwards, fill 4s .7s ease forwards; animation: dash 3.5s ease-in-out forwards, fill 4s .7s ease forwards; stroke-linecap: round; } @keyframes dash { to { stroke-dashoffset: 0; } } @keyframes fill { to { fill: #F44599; } } </style></div><h1 class="heading">Hey!👋 We're HelpDocs.</h1><p class="paragraph-32 big">On the surface you might think we're just another knowledge base product. And yes—we do make knowledge base software. <span class="text-span-18">We also love what we work on.</span></p><p class="paragraph-32">We're <span class="text-span-18">independent and profitable</span>. We build quickly, answer often, and add some animals to the mix. Since we're profitable we don't have to resort to growth hacking, dishing out unfair discounts, or treating you like another sale.</p></div></div><div class="w-col w-col-5"><div class="about-right"><h3 class="heading">Quick facts</h3><ul role="list" class="icon-list icon-list-horizontal w-list-unstyled"><li class="icon-list-item icon-list-horizontal-item"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d88b8d4a39a48ca016c2a1a_darkpinkcheck.svg" height="25" alt="" class="icon-list-image heart"/><p class="paragraph-33">Founded in 2016</p></li><li class="icon-list-item icon-list-horizontal-item"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d88b8d4a39a48ca016c2a1a_darkpinkcheck.svg" height="25" alt="" class="icon-list-image heart"/><p class="paragraph-33">Bootstrapped & profitable</p></li><li class="icon-list-item icon-list-horizontal-item"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d88b8d4a39a48ca016c2a1a_darkpinkcheck.svg" height="25" alt="" class="icon-list-image heart"/><p class="paragraph-33">Fully remote & distributed team</p></li><li class="icon-list-item icon-list-horizontal-item"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d88b8d4a39a48ca016c2a1a_darkpinkcheck.svg" height="25" alt="" class="icon-list-image heart"/><p class="paragraph-33">Serve millions of docs a day</p></li></ul><a href="https://support.helpdocs.io/article/xgPk1bbkcn-press-kit" target="_blank" class="button button-large button-growth-secondary w-button">Press Kit</a></div></div></div></div></div><div><div class="w-container"><h2 class="heading-70">What we believe in</h2><div class="w-layout-grid grid-41"><div class="team-value"><div class="value-emoji">🏳️‍🌈</div><div class="text-block-46">Being yourself</div><p class="paragraph-32">When you come to work you should be able to <span class="text-span-18">bring your whole self and be proud of it</span>. Both founders are non-binary so we're serious about it.</p></div><div class="team-value"><div class="value-emoji">🤝</div><div class="text-block-46">Clear feedback</div><p class="paragraph-32">Being clear with your feedback is easier than fluffing it up and missing the point. Giving clear and honest feedback means we can <span class="text-span-18">build stronger products and better relationships</span>.</p></div><div class="team-value"><div class="value-emoji">🧘</div><div class="text-block-46">Enjoying downtime</div><p class="paragraph-32">We expect good quality work from our team. When you're not working <span class="text-span-18">we expect you to take restful time off</span> rather than working extra hours or stressing about the next workday.</p></div></div></div></div><div class="padded"><div class="w-container"><div class="w-row"><div class="w-col w-col-6"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican.png" loading="lazy" width="800" sizes="(max-width: 479px) 87vw, (max-width: 767px) 92vw, (max-width: 991px) 354px, 460px" alt="Pelican with a pink and black scarf on." srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/603fd1f683f74d2b4612b561_KB_Pelican.png 2325w" class="image-60"/></div><div class="w-col w-col-6"><h2 class="heading-70">Our history</h2><p class="paragraph-32 big">We founded HelpDocs <a href="https://web.archive.org/web/20160821132159/https://www.helpdocs.io/" target="_blank">in June 2016</a> when we were looking for an effortless and reliable piece of software to run our self-serve help for a previous company. We couldn't find one—<span class="text-span-18">so we created it ourselves</span>.<span class="text-span-18"></span></p><p class="paragraph-32">HelpDocs was built from the ground up in our parent's garden shed. In the first six months we hardly grew and considered going through an accelerator or getting investment. We persevered and ended up growing organically without any paid advertising.</p><p class="paragraph-32">Today we power a vast range of industries, from private beta startups setting up to get their first customers to Fortune 500 companies who need a reliable platform to build on.</p></div></div></div></div><div class="section-16"><div class="w-container"><div class="w-row"><div class="w-col w-col-8"><h2 class="heading-70">The team</h2></div><div class="w-col w-col-4"></div></div></div></div><div class="section no-top-space bg-gray-4"><div class="container text-center hero-container"><div class="learn-events-grid-wrapper w-dyn-list"><div role="list" class="learn-events-grid w-dyn-items"><div id="w-node-bda804d2-378c-0fdb-9edd-080a9f6840c8-ca376682" data-w-id="bda804d2-378c-0fdb-9edd-080a9f6840c8" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><div><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269fdf43d9a48c494a4dce_NwHMpIOe_400x400.jpg" loading="lazy" alt=""/><h6 class="heading-12">Taylor Sloane</h6><div class="text-block-15">CEO</div><div class="text-block-9">They/them</div></div></div><div id="w-node-bda804d2-378c-0fdb-9edd-080a9f6840c8-ca376682" data-w-id="bda804d2-378c-0fdb-9edd-080a9f6840c8" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><div><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar.jpg" loading="lazy" alt="" sizes="(max-width: 479px) 95vw, (max-width: 767px) 28vw, (max-width: 991px) 21vw, (max-width: 1439px) 19vw, (max-width: 1919px) 20vw, 23vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar-p-500.jpg 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar-p-800.jpg 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar-p-1080.jpg 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar-p-1600.jpg 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar-p-2000.jpg 2000w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66269f9b95a1b5605ebb2dc8_riv_avatar.jpg 2315w"/><h6 class="heading-12">River Sloane</h6><div class="text-block-15">Chief Education Officer</div><div class="text-block-9">They/them</div></div></div></div></div><div class="badge bg-gray-1"><div>Interested in joining us? <a href="/jobs">View Careers</a></div></div></div><footer class="marketing-site-footer"><div class="w-container"><div class="footer-padding"><div class="w-layout-grid footer-grid"><div id="w-node-df4a66b1-2fb3-152a-74b5-a7ef7b24be57-7b24be53"><div data-w-id="df4a66b1-2fb3-152a-74b5-a7ef7b24be58" class="footer-logo"><a href="/" class="footer-link w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d849aa33ce9fe26db039c15_color_wordmark.svg" loading="lazy" width="150" alt="" class="footer-logo-wordmark"/></a></div><div class="footer-info"><p class="footer-tagline">We make Knowledge Base software your customers and team will love using 💖</p><a href="https://status.helpdocs.io" class="utlink w-inline-block"><div class="uptime up"><span class="desc">All Systems Operational</span> </div></a></div><div class="w-layout-grid footer-social"><a href="https://www.linkedin.com/company/helpdocs" target="_blank" class="footer-social-bkg w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a893ff594bae98753927_linkedin-social-media-icon-brix-templates.svg" alt="Linkedin - 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