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https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a8d2eb696975b633b22e_color_wordmark.png 882w" width="132" sizes="(max-width: 479px) 100vw, (max-width: 767px) 118.796875px, 132px" alt="" class="brix---header-logo-2"/></a><nav role="navigation" class="nav-header-left-wrapper w-nav-menu"><ul role="list" class="nav-menu-list"><li class="nav-menu-list-left"><div data-hover="true" data-delay="0" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f275d" class="brix---dropdown-wrapper-2 w-dropdown"><div class="brix---dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-59">Platform</div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669929fdbbf9ad63dc18bb2f_line-rounded-chevron-down-black-brix-templates.svg" alt="Icon Rounded Chevron Dark - BRIX Templates" class="brix---dropdown-chevron-2"/></div><nav class="brix---dropdown-column-wrapper-2 w-dropdown-list"><div class="brix---dropdown-card-2"><div class="brix---dropdown-pd-2"><div class="w-layout-grid brix---dropdown-links-grid-2"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2766-768f2754" class="nav-large-section"><a href="/" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2768-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2769-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a1229686fb071e170c0e86_build-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f276b-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Build a Knowledge Base</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2770-768f2754" class="nav-large-section"><a href="https://www.helpdocs.io/#home-host" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2772-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2773-768f2754" class="w-layout-cell cell-19"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a122969179bb02195642cf_host-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2775-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Host your help content</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277a-768f2754" class="nav-large-section"><a href="https://www.helpdocs.io/#home-monitor" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277c-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277d-768f2754" class="w-layout-cell cell-20"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a12296c48f81b648450120_monitor-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277f-768f2754" class="w-layout-cell cell-33"><p class="bold-text nav-text">Monitor and impove</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82af-768f2754" class="nav-large-section"><a href="/lighthouse" class="w-inline-block"><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b1-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b2-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8ae6439fe5cd21830b3df_Clip%20path%20group.svg" loading="lazy" alt="Lighthouse logo" class="image-111"/></div><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82b4-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Lighthouse</p><p class="paragraph-77">A widget to help customers in your app or on your site.</p></div></div></a></div><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f827-768f2754" class="nav-large-section"><a href="/grow" class="w-inline-block"><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f829-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f82a-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8b995e50466ce56785de3_grow-logo.svg" loading="lazy" alt="Flower logo that represents the Grow plan" class="image-111"/></div><div id="w-node-efc3e9c2-05e8-93b2-2d97-4da76be9f82c-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Grow plan</p><p class="paragraph-77">Create a customized and unique help experience.</p></div></div></a></div><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fc-768f2754" class="nav-large-section"><a href="/integrations" class="w-inline-block"><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fe-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4ff-768f2754" class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8ba3d6b3cb89a48a4c83e_integrations-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f501-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Integrations</p><p class="paragraph-77">Connect HelpDocs with your favorite tools.</p></div></div></a></div></div></div></div></nav></div></li><li class="nav-menu-list-left"><div data-hover="true" data-delay="0" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f2785" class="brix---dropdown-wrapper-2 w-dropdown"><div class="brix---dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-59">Resources</div><img 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class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f279a-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f279d-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Guides</p><p class="paragraph-77">Long-form guides to learn about how to boost your self-serve support.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a2-768f2754" class="nav-large-section"><a href="https://blog.helpdocs.io" target="_blank" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a4-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a7-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Bookmarked blog</p><p class="paragraph-77">Learn about Knowledge Bases, customer support, and stories.</p></div></div></a></div><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38412-768f2754" class="nav-large-section"><a href="/jobs" class="w-inline-block"><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38414-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38415-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Jobs</p><p class="paragraph-77">Join us to help power millions of pages across the globe.</p></div></div></a></div><div id="w-node-_9a011986-36d4-b8d9-106c-c8c1dac019cf-768f2754" class="nav-large-section"><a href="/learn" class="w-inline-block"><div id="w-node-_9a011986-36d4-b8d9-106c-c8c1dac019d1-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_9a011986-36d4-b8d9-106c-c8c1dac019d2-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Learn</p><p class="paragraph-77">Take a look at our latest resources to help you build your support stack.</p></div></div></a></div><div id="w-node-_314aa712-d11e-771c-ec84-263264deac5f-768f2754" class="nav-large-section"><a href="https://blog.helpdocs.io/tag/customer-stories/" target="_blank" class="w-inline-block"><div id="w-node-_314aa712-d11e-771c-ec84-263264deac61-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_314aa712-d11e-771c-ec84-263264deac62-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Customer stories</p><p class="paragraph-77">Read how HelpDocs has transformed support for other companies.</p></div></div></a></div></div></div></div></nav></div></li><li class="nav-menu-list-left"><a href="/showcase" class="brix---header-nav-link-4 margin-top w-nav-link">Showcase</a></li><li class="nav-menu-list-left"><a href="/pricing" class="brix---header-nav-link-4 margin-top w-nav-link">Pricing</a></li><li class="nav-menu-list-mobile"><a href="https://my.helpdocs.io" class="nav-menu-list-mobile-link w-inline-block"><div class="nav-link-text">Login</div></a></li><li class="nav-menu-list-mobile"><a href="/signup" class="button button-large w-button">Get started</a></li></ul></nav></div><div class="nav-right"><div class="nav-right-hamburger w-nav-button"><div class="brix---hamburger-menu-bar-top-2"></div><div class="brix---hamburger-menu-bar-bottom-2"></div></div><div class="nav-link-desktop"><a href="https://my.helpdocs.io" class="nav-menu-list-mobile-link w-inline-block"><div class="nav-link-text">Login</div></a></div><div class="nav-link-desktop"><a href="/signup" class="button w-button">Get started free</a></div></div></div></div></div><div class="section no-bottom-space wallpaper"><div class="container container-narrow align-left"><div class="card terms-card"><div class="card-body"><div class="letterhead"><div class="centered"><h1 class="heading-99">Privacy & Cookie Policy</h1><div class="text-large">Effective since October 7th 2024</div></div></div><div class="article w-richtext"><p>Ah, privacy policies. Nobody likes them but they are essential. We've tried to make them as straightforward as possible 🤗 If you have any questions let us know at <a href="mailto:hi+privacy@helpdocs.io">hi+privacy@helpdocs.io</a>.</p><h2>Definitions</h2><p><strong>Personal Data</strong></p><p>Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).</p><p><strong>Usage Data</strong></p><p>Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).</p><p><strong>Cookies</strong></p><p>Cookies are small pieces of data stored on a User’s device.</p><p><strong>Data Controller</strong></p><p>Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.</p><p>For the purpose of this Privacy Policy, we are a Data Controller of your data.</p><p><strong>Data Processor (or Service Providers)</strong></p><p>Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.</p><p>We may use the services of various Service Providers in order to process your data more effectively.</p><p><strong>Data Subject</strong></p><p>Data Subject is any living individual who is the subject of Personal Data.</p><p><strong>User</strong></p><p>The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.</p><p><strong>Information Collection And Use</strong></p><p>We collect several different types of information for various purposes to provide and improve our Service to you.</p><h2>Types of Data Collected</h2><p><strong>Personal Data</strong></p><p>While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:</p><ul role="list"><li>Email address</li><li>First name and last name</li><li>Cookies and Usage Data</li></ul><p>We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.</p><h2>Usage Data</h2><p>We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.</p><h2>Tracking & Cookies Data</h2><p>We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.</p><p>Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.</p><p>You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.</p><p>Examples of Cookies we use:</p><ul role="list"><li>Session Cookies. We use Session Cookies to operate our Service.</li><li>Preference Cookies. We use Preference Cookies to remember your preferences and various settings.</li><li>Security Cookies. We use Security Cookies for security purposes.</li></ul><h2>Use of Data</h2><p>HelpDocs Ltd uses the collected data for various purposes:</p><ul role="list"><li>To provide and maintain our Service</li><li>To notify you about changes to our Service</li><li>To allow you to participate in interactive features of our Service when you choose to do so</li><li>To provide customer support</li><li>To gather analysis or valuable information so that we can improve our Service</li><li>To monitor the usage of our Service</li><li>To detect, prevent and address technical issues</li><li>To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information</li></ul><h2>Retention of Data</h2><p>HelpDocs Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.</p><p>HelpDocs Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.</p><h2>Transfer Of Data</h2><p>Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.</p><p>If you choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.</p><p>Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.</p><p>HelpDocs Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.</p><h2>Disclosure Of Data</h2><p><strong>Business Transaction</strong></p><p>If HelpDocs Ltd is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.</p><p><strong>Disclosure for Law Enforcement</strong></p><p>Under certain circumstances, HelpDocs Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).</p><p><strong>Legal Requirements</strong></p><p>HelpDocs Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:</p><ul role="list"><li>To comply with a legal obligation</li><li>To protect and defend the rights or property of HelpDocs Ltd</li><li>To prevent or investigate possible wrongdoing in connection with the Service</li><li>To protect the personal safety of users of the Service or the public</li><li>To protect against legal liability</li></ul><h2>Security Of Data</h2><p>The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.</p><h2>"Do Not Track" Signals</h2><p>We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.</p><p>You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.</p><h2>Your Rights</h2><p>HelpDocs Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.</p><p>Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.</p><p>If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.</p><p>In certain circumstances, you have the right:</p><ul role="list"><li>To access and receive a copy of the Personal Data we hold about you</li><li>To rectify any Personal Data held about you that is inaccurate</li><li>To request the deletion of Personal Data held about you</li></ul><p>You have the right to data portability for the information you provide to HelpDocs Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.</p><p>Please note that we may ask you to verify your identity before responding to such requests.</p><h2>Service Providers</h2><p>We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.</p><p>These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.</p><h3>Analytics</h3><p>We may use third-party Service Providers to monitor and analyze the use of our Service.</p><p><strong>Google Analytics</strong></p><ul role="list"><li>Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.</li><li>You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.</li><li>For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></li></ul><p><strong>Profitwell</strong></p><ul role="list"><li>For more information on the privacy practices of Profitwell, please visit the Profitwell Privacy web page: </li><li><a href="https://www.profitwell.com/privacy-policy">https://www.profitwell.com/privacy-policy</a></li></ul><p><strong>New Relic</strong></p><ul role="list"><li>For more information on the privacy practices of New Relic, please visit the New Relic Privacy web page: </li><li><a href="https://newrelic.com/termsandconditions/privacy">https://newrelic.com/termsandconditions/privacy</a></li></ul><p><strong>MailChimp</strong></p><ul role="list"><li>For more information on the privacy practices of MailChimp, please visit the MailChimp Privacy web page: </li><li><a href="https://mailchimp.com/legal/privacy/">https://mailchimp.com/legal/privacy/</a></li></ul><p><strong>Loops</strong></p><ul role="list"><li>For more information on the privacy practices of Loops, please visit the Loops Privacy web page: </li><li><a href="https://loops.so/privacy">https://loops.so/privacy</a></li></ul><p><strong>Slack</strong></p><ul role="list"><li>For more information on the privacy practices of Slack, please visit the Slack Privacy web page: </li><li><a href="https://slack.com/intl/en/privacy-policy">https://slack.com/intl/en/privacy-policy</a></li></ul><p><strong>Campsite</strong></p><ul role="list"><li>For more information on the privacy practices of Campsite, please visit the Campsite Privacy web page: </li><li><a href="https://www.campsite.com/privacy">https://www.campsite.com/privacy</a></li></ul><p><strong>G Suite</strong></p><ul role="list"><li>For more information on the privacy practices of G Suite, please visit the Google Cloud Privacy web page:</li><li><a href="https://support.google.com/googlecloud/answer/6056650?hl=en">https://support.google.com/googlecloud/answer/6056650?hl=en</a></li></ul><p><strong>Front</strong></p><ul role="list"><li>For more information on the privacy practices of Front, please visit the Front Privacy web page:</li><li><a href="https://frontapp.com/privacy-policy">https://frontapp.com/privacy-policy</a></li></ul><p><strong>Postmark</strong></p><ul role="list"><li>For more information on the privacy practices of Postmark, please visit the Postmark Privacy web page:</li><li><a href="https://postmarkapp.com/privacy-policy">https://postmarkapp.com/privacy-policy</a></li></ul><p><strong>Asana</strong></p><ul role="list"><li>For more information on the privacy practices of Asana, please visit the Asana Privacy web page:</li><li><a href="https://asana.com/terms">https://asana.com/terms</a></li></ul><p><strong>Hotjar</strong></p><ul role="list"><li>For more information on the privacy practices of Hotjar, please visit the Hotjar Privacy web page: </li><li><a href="https://www.hotjar.com/privacy/">https://www.hotjar.com/privacy/</a></li></ul><p><strong>Anthropic</strong></p><ul role="list"><li>If you enable and use AI features we will pass selected content (this can include articles, categories, and custom code) to Anthropic. Anthropic will <strong>not</strong> use your inputs or outputs to train their models.<br/><br/>For more information on the privacy practices of Anthropic, please visit the Anthropic Privacy web page: <a href="https://www.anthropic.com/legal/privacy">https://www.anthropic.com/legal/privacy</a></li></ul><p><strong>Retool</strong></p><ul role="list"><li>For more information on the privacy practices of Retool, please visit the Retool Privacy web page: </li><li><a href="https://docs.retool.com/legal/privacy-policy">https://docs.retool.com/legal/privacy-policy</a></li></ul><p><strong>hCaptcha</strong></p><ul role="list"><li>For more information on the privacy practices of hCaptcha, please visit the hCaptcha Privacy web page: </li><li><a href="https://www.hcaptcha.com/privacy">https://www.hcaptcha.com/privacy</a></li></ul><p>‍</p><h3>Behavioral Remarketing</h3><p>HelpDocs Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.</p><p><strong>Google AdWords</strong></p><ul role="list"><li>Google AdWords remarketing service is provided by Google Inc.</li><li>You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: <a href="http://www.google.com/settings/ads">http://www.google.com/settings/ads</a></li><li>Google also recommends installing the Google Analytics Opt-out Browser Add-on - <a href="https://tools.google.com/dlpage/gaoptout">https://tools.google.com/dlpage/gaoptout</a> - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.</li><li>For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></li></ul><p><strong>Facebook</strong></p><ul role="list"><li>Facebook remarketing service is provided by Facebook Inc.</li><li>You can learn more about interest-based advertising from Facebook by visiting this page: <a href="https://www.facebook.com/help/164968693837950">https://www.facebook.com/help/164968693837950</a></li><li>To opt-out from Facebook's interest-based ads follow these instructions from Facebook: <a href="https://www.facebook.com/help/568137493302217">https://www.facebook.com/help/568137493302217</a></li><li>Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA <a href="http://www.aboutads.info/choices/">http://www.aboutads.info/choices/</a>, the Digital Advertising Alliance of Canada in Canada <a href="http://youradchoices.ca/">http://youradchoices.ca/</a> or the European Interactive Digital Advertising Alliance in Europe <a href="http://www.youronlinechoices.eu/">http://www.youronlinechoices.eu/</a>, or opt-out using your mobile device settings.</li><li>For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: <a href="https://www.facebook.com/privacy/explanation">https://www.facebook.com/privacy/explanation</a></li></ul><h3>Databases & Storage</h3><p>We may use third-party Database & Storage Providers to serve documents and webpages to our users.</p><p><strong>Google Cloud</strong></p><ul role="list"><li>For more information on the privacy practices of Google Cloud, please visit the Google Cloud Privacy web page: </li><li><a href="https://cloud.google.com/security/privacy/">https://cloud.google.com/security/privacy/</a></li></ul><p><strong>AWS</strong></p><ul role="list"><li>For more information on the privacy practices of AWS, please visit the AWS Privacy web page: </li><li><a href="https://aws.amazon.com/privacy/">https://aws.amazon.com/privacy/</a></li></ul><p><strong>Aiven</strong></p><ul role="list"><li>For more information on the privacy practices of Aiven, please visit the Aiven Privacy web page: </li><li><a href="https://aiven.io/privacy">https://aiven.io/privacy</a></li></ul><p><strong>Bunny.net</strong></p><ul role="list"><li>For more information on the privacy practices of bunny.net, please visit the bunny.net Privacy web page: </li><li><a href="https://bunny.net/privacy">https://bunny.net/privacy</a></li></ul><h3>Payments</h3><p>We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).</p><p>We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.</p><p>The payment processors we work with are:</p><p><strong>Stripe</strong></p><ul role="list"><li>Their Privacy Policy can be viewed at </li><li><a href="https://stripe.com/us/privacy">https://stripe.com/us/privacy</a></li></ul><h2>Links To Other Sites</h2><p>Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.</p><p>We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.</p><h2>Children's Privacy</h2><p>Our Service does not address anyone under the age of 13 ("Children").</p><p>We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.</p><h2>Changes To This Privacy Policy</h2><p>We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.</p><p>We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.</p><p>You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.</p><h2>Contact Us</h2><p>If you have any questions about this Privacy Policy, please contact us:</p><ul role="list"><li>By email: hi+privacy@helpdocs.io</li></ul><p>‍</p><p>‍</p><p>‍</p><p>‍</p><p>‍</p></div></div></div><div class="pill-wrapper"><div class="pill pill-notice dark"><div>Have a question about our policies? <a href="mailto:hi@helpdocs.io?subject=Question%20about%20policies">Get in touch</a></div></div></div></div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d848f103ce9fe1777031ec2_divider-sharp-bottom.svg" alt="" class="divider divider-bottom"/><footer class="marketing-site-footer"><div class="w-container"><div class="footer-padding"><div class="w-layout-grid footer-grid"><div id="w-node-df4a66b1-2fb3-152a-74b5-a7ef7b24be57-7b24be53"><div data-w-id="df4a66b1-2fb3-152a-74b5-a7ef7b24be58" class="footer-logo"><a href="/" class="footer-link w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d849aa33ce9fe26db039c15_color_wordmark.svg" loading="lazy" width="150" alt="" class="footer-logo-wordmark"/></a></div><div class="footer-info"><p class="footer-tagline">We make Knowledge Base software your customers and team will love using 💖</p><a href="https://status.helpdocs.io" class="utlink w-inline-block"><div class="uptime up"><span class="desc">All Systems Operational</span> </div></a></div><div class="w-layout-grid footer-social"><a href="https://www.linkedin.com/company/helpdocs" target="_blank" class="footer-social-bkg w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a893ff594bae98753927_linkedin-social-media-icon-brix-templates.svg" alt="Linkedin - 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