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class="w-layout-cell"><p class="bold-text nav-text">Build a Knowledge Base</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2770-768f2754" class="nav-large-section"><a href="https://www.helpdocs.io/#home-host" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2772-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2773-768f2754" class="w-layout-cell cell-19"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a122969179bb02195642cf_host-logo.svg" loading="lazy" alt="" class="image-111"/></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2775-768f2754" class="w-layout-cell"><p class="bold-text nav-text">Host your help content</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div 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class="unwrapped"><div id="unwrapped" class="w-layout-blockcontainer w-container"><div class="badge bg-success event">Event</div><div class="unwrapped-wrapper"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567da8bbb990101abf1f2b5_unwrapped-logo.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567da8bbb990101abf1f2b5_unwrapped-logo-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567da8bbb990101abf1f2b5_unwrapped-logo-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567da8bbb990101abf1f2b5_unwrapped-logo-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567da8bbb990101abf1f2b5_unwrapped-logo.png 1789w" alt="HelpDocs Unwrapped '23 Logo" class="image-86"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6567daa97a7be1d64a4cc29b_Group%2030.png" loading="lazy" data-w-id="36b58774-1086-e13b-861a-b627b3df540a" alt="'23 text" style="-webkit-transform:translate3d(0, 95px, 0) scale3d(0, 0, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 95px, 0) scale3d(0, 0, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 95px, 0) scale3d(0, 0, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 95px, 0) scale3d(0, 0, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="image-87 _23"/><p class="paragraph-54">Get ready to embark on a new journey this December! <br/><br/>We're thrilled to bring you a plethora of content that will help you prepare for the holiday season. Personal stories, tips and tricks, and guides will inspire you to provide self-serve support and make the most of the season. <br/><br/>Keep an eye on this page for new content 🎁</p></div><div id="w-node-_9e4eb595-29f1-bd6e-0e5d-5790d30da414-ca3766fc" class="w-layout-layout wf-layout-layout"><div id="w-node-_9e4eb595-29f1-bd6e-0e5d-5790d30da415-ca3766fc" class="w-layout-cell"><a href="#" class="uw-link-block w-inline-block"><div class="uw-blog-post-large"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656a10ff12b8a76496d87873_support-emails-holidays.png 3694w" alt="A closed envelope representing an email" class="uw-blog-post-image"/><div class="uw-blog-post-body"><div class="uw-type">Blog post</div><h4 class="heading-93">Learning to Take Time Off Support Emails During the Holiday Period</h4><p class="uw-blog-post-desc">During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.</p></div></div></a></div><div id="w-node-_9e4eb595-29f1-bd6e-0e5d-5790d30da416-ca3766fc" class="w-layout-cell"><div class="uw-top-tip"><div style="padding-top:66.17021276595744%" class="uw-top-tip-video w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fplayer.vimeo.com%2Fvideo%2F890464482%3Fh%3Db1a0632bd0%26app_id%3D122963&dntp=1&display_name=Vimeo&url=https%3A%2F%2Fvimeo.com%2F890464482%2Fb1a0632bd0&image=https%3A%2F%2Fi.vimeocdn.com%2Fvideo%2F1762543881-0b6938b9f23cbef5423076b34f8efd7545e1133e6d2fcd95f698825fa74b3620-d_960&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=vimeo" width="940" height="622" scrolling="no" allowfullscreen title="Unwrapped '23: Using Clips for Shipping Notices"></iframe></div><div class="uw-blog-post-body"><div class="uw-type">Quick video tip</div><p class="uw-top-tip-desc"><span class="text-span-23">🚚✨</span><br/>Use Clips to add shipment notices throughout your articles </p></div></div></div><div id="w-node-_7021ec6a-e7ee-68a4-7144-101d97ae04fb-ca3766fc" class="w-layout-cell"><a href="https://gist.github.com/riversloane/d4d644d88ce160cb8f5c40b23918f767" target="_blank" class="uw-link-block w-inline-block"><div class="uw-blog-post-large"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656de143858199014a84bac6_Screenshot%202023-12-04%20at%2014.24.51.png 2876w" alt="A screenshot of a yellow announcement banner on top of a Knowledge Base" class="uw-blog-post-image"/><div class="uw-blog-post-body"><div class="uw-type">Code snippet</div><h4 class="heading-93">Create an accouncement banner</h4><p class="uw-blog-post-desc"><em>Requires custom JavaScript<br/>‍</em><br/>Add an announcement banner to link information for shipping time info or limited support during the holidays.</p></div></div></a></div><div id="w-node-_48a4b0cd-7735-40d9-f663-46f3cb8938a1-ca3766fc" class="w-layout-cell"><a href="https://blog.helpdocs.io/p/21e22cad-8bc8-4b4c-989f-5159b0e060f6/" target="_blank" class="uw-link-block w-inline-block"><div class="uw-blog-post-large"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df68b6d2d270e27bca345_prepare-traffic-holiday.png 3694w" alt="A white wreath with a box at the bottom. There's a computer mouse hovering over it." class="uw-blog-post-image"/><div class="uw-blog-post-body"><div class="uw-type">Blog post</div><h4 class="heading-93">Preparing Your Knowledge Base for Increased Holiday Traffic</h4><p class="uw-blog-post-desc">Maximize self-serve support during holidays with a fine-tuned Knowledge Base. Learn strategies to reduce support tickets, analyze traffic patterns & create seasonal content</p></div></div></a></div><div id="w-node-_2413f7db-aad9-9b82-3489-f5b891e49cb3-ca3766fc" class="w-layout-cell"><a href="https://support.helpdocs.io/article/rmklv9u39d-adding-lighthouse-to-webflow" target="_blank" class="uw-link-block w-inline-block"><div class="uw-blog-post-large"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/656df5b0fb58cd28b8f3a623_Screenshot%202023-12-04%20at%2015.51.10.png 2844w" alt="A screenshot of a Knowledge Base article titled "Adding Lighthouse Trigger Buttons to Webflow"." class="uw-blog-post-image"/><div class="uw-blog-post-body"><div class="uw-type">Article highlight</div><h4 class="heading-93">Add Lighthouse buttons on your Webflow site</h4><p class="uw-blog-post-desc"><em></em>Make the most of Lighthouse on your marketing site by adding help buttons that open articles in the Lighthouse widget.</p></div></div></a></div><div id="w-node-f5192543-9fd1-b508-7754-31ef66bedf85-ca3766fc" class="w-layout-cell"><a href="https://blog.helpdocs.io/utilizing-your-knowledge-base-for-exceptional-customer-support-during-the-holiday-season/" target="_blank" class="uw-link-block w-inline-block"><div class="uw-blog-post-large"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays.png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/657b19cc3cb3cc94f132f78e_Utilizing%20Your%20Knowledge%20Base%20holidays.png 3694w" alt="A illustrated image representing a web browser with a widget in the bottom right." class="uw-blog-post-image"/><div class="uw-blog-post-body"><div class="uw-type">Blog post</div><h4 class="heading-93">Utilizing Your Knowledge Base for Exceptional Customer Support During the Holiday Season</h4><p class="uw-blog-post-desc">Learn how to manage customer expectations during the festive period with our helpful tips.</p></div></div></a></div><div id="w-node-_36f5e572-d3f9-b567-ccc3-a4e47abf4cfe-ca3766fc" class="w-layout-cell"></div><div id="w-node-f38035c5-c76c-898c-89b6-3d323b7b0536-ca3766fc" class="w-layout-cell"></div><div id="w-node-_941e75f6-b6a9-28a9-549e-9d5604b8b9fe-ca3766fc" class="w-layout-cell"></div></div></div></div></div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/62948742c731608989cbb1f3_5f6129e9528fed3af4901768_Livey_The_Pelican.png" loading="lazy" width="300" sizes="(max-width: 479px) 83vw, 300px" alt="A black and white illustration of a pelican flying with a graduation hat on." srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/62948742c731608989cbb1f3_5f6129e9528fed3af4901768_Livey_The_Pelican-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/62948742c731608989cbb1f3_5f6129e9528fed3af4901768_Livey_The_Pelican.png 600w" class="centered"/><h2 class="heading-41 centered">Welcome to HelpDocs Learn</h2><p class="paragraph-54">Your one-stop shop for all things self-serve. Learn how to build, scale, and manage your Knowledge Base so you can reduce your support and empower your customers.</p></header><div id="latest" class="section-21"><div class="w-container"><h2 class="heading-41">Latest</h2></div><div class="w-container"><div class="learn-events-grid-wrapper short w-dyn-list"><div role="list" class="learn-events-grid grid-small w-dyn-items"><div id="w-node-_4c44a865-f0eb-1bb2-6fba-ea70dde9110b-ca3766fc" data-w-id="4c44a865-f0eb-1bb2-6fba-ea70dde9110b" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card long w-dyn-item"><a href="/learn/enhancing-connections-between-your-support-tickets-and-knowledge-base" class="link-block-5 horizontal w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/672cee32e63979c8219077fc_kb-connections.png" loading="lazy" alt="Enhancing Connections Between Your Support Tickets and Knowledge Base" class="image-52 large"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Enhancing Connections Between Your Support Tickets and Knowledge Base</h3><p class="paragraph-17">Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div></div></div></div></div><div class="section-21"><div class="w-container"><h2 id="resources" class="heading-41">Resources<span class="text-span-12"></span><span class="text-span-11"></span></h2></div><div class="w-container"><div class="learn-events-grid-wrapper w-dyn-list"><div role="list" class="learn-events-grid grid-small w-dyn-items"><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/enhancing-connections-between-your-support-tickets-and-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/672cee32e63979c8219077fc_kb-connections.png" loading="lazy" alt="Enhancing Connections Between Your Support Tickets and Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Enhancing Connections Between Your Support Tickets and Knowledge Base</h3><p class="paragraph-17">Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/a-guide-to-omnichannel-support-for-self-serve-success" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/671a5ca20ff2e390a09142f1_hummingbird-support-1.png" loading="lazy" alt="A Guide to Omnichannel Support for Self-Serve Success" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">A Guide to Omnichannel Support for Self-Serve Success</h3><p class="paragraph-17">Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/a-guide-to-omnichannel-support-for-self-serve-success/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/calming-the-noise-of-support-tools" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6707a9fafcdf107f9fb65ef6_thorn-rose.png" loading="lazy" alt="Calming the Noise of Support Tools" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Calming the Noise of Support Tools</h3><p class="paragraph-17">Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/calming-the-noise-of-support-tools/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/privacy-and-security-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66fecddea7005c65d96c0826_flower-cookies.png" loading="lazy" alt="Privacy Matters: How to Craft a Secure and Ethical Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Privacy Matters: How to Craft a Secure and Ethical Knowledge Base</h3><p class="paragraph-17">Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/privacy-and-security-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66ec3ed8a24b6895fea44594_key-insights-knowledge-base.png" loading="lazy" alt="Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters</h3><p class="paragraph-17">Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/top-tips-for-clips" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66e2fb2d50dfb982054c090e_paper-clips-and-flowers.png" loading="lazy" alt="Our Top Tips for Creating Reusable Clips for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Our Top Tips for Creating Reusable Clips for Your Knowledge Base</h3><p class="paragraph-17">Discover how to keep your content Clips updated and engaging! Explore tips and examples that enhance team collaboration and streamline workflows. Your resources deserve it!</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/top-tips-for-clips/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/embracing-fluid-self-service-in-customer-support" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66bf7231235c51a23fe29660_Screenshot-2024-08-16-at-16.23.16-1.png" loading="lazy" alt="Embracing Fluid Self-Service in Customer Support" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Embracing Fluid Self-Service in Customer Support</h3><p class="paragraph-17">Nowadays, reaching out for troubleshooting can feel like a lonely endeavour. In this blog post, we discuss how to intertwine self-serve support with one-on-one human support.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/embracing-fluid-self-service-in-customer-support/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/invest-in-saas-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66acef9b00a66f9f2eeaf1fa_Chrome_Goose_Prepared.png" loading="lazy" alt="Why SaaS Companies Should Invest in a Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Why SaaS Companies Should Invest in a Knowledge Base</h3><p class="paragraph-17">SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/invest-in-saas-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/how-to-segment-your-knowledge-base-for-different-audiences" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small.png" loading="lazy" alt="How to Segment Your Knowledge Base for Different Audiences" sizes="(max-width: 767px) 99vw, (max-width: 991px) 350.5px, 456.5px" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small.png 1000w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Segment Your Knowledge Base for Different Audiences</h3><p class="paragraph-17">Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-segment-your-knowledge-base-for-different-audiences/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/knowledge-base-videos-2" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/668fde25931e968bfbf3b4d9_video-in-kb-1.png" loading="lazy" alt="Should You Include Videos Inside Your Knowledge Base Articles?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Should You Include Videos Inside Your Knowledge Base Articles?</h3><p class="paragraph-17">Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-articles-with-video/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/the-product-managers-guide-to-utilizing-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66869cf4408d02d0ff63c12f_kb-product-managers.png" loading="lazy" alt="The Product Manager's Guide to Utilizing Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Product Manager's Guide to Utilizing Your Knowledge Base</h3><p class="paragraph-17">Boost your product management skill set by utilizing your Knowledge Base and understand how your users, engineering team, and support team utilize your company's knowledge base.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-product-managers-guide-to-utilizing-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/minimalism-knowledge-management-strategy" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/667429a5c039f00025649ce1_simple_things-small.png" loading="lazy" alt="The Concept of Minimalism for Your Knowledge Management Strategy" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Concept of Minimalism for Your Knowledge Management Strategy</h3><p class="paragraph-17">Minimalism is usually associated with travel or design. Why not Knowledge Bases? Here's how to implement minimalism and increase UX, Knowledge Management, and foster a better culture.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/minimalism-knowledge-management-strategy/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/ai-knowledge-base-articles" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6661b2e67267acfa5abee628_knowledge-base-ai-article-creation.png" loading="lazy" alt="Does AI Actually Produce Better Knowledge Base Articles?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Does AI Actually Produce Better Knowledge Base Articles?</h3><p class="paragraph-17">Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/ai-knowledge-base-articles/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/knowledge-bases-in-incident-communication-a-guide-for-support-teams" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/664f3de486bdfb75b459a19b_kb-incident.png" loading="lazy" alt="Knowledge Bases in Incident Communication: A Guide for Support Teams" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Knowledge Bases in Incident Communication: A Guide for Support Teams</h3><p class="paragraph-17">Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-bases-in-incident-communication-a-guide-for-support-teams/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/employee-onboarding-documentation" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/663ce29307478e9e1f7d45bf_employee-onboarding.png" loading="lazy" alt="How to Build Documentation into Your Employee Onboarding Flow" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Build Documentation into Your Employee Onboarding Flow</h3><p class="paragraph-17">Learn how to give your new hires the best experience by giving them the employee onboarding documentation they deserve.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/employee-onboarding-documentation/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/creating-a-knowledge-management-strategy-for-your-remote-team" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/662a8c52eb2a414bbaae86dc_remote-teams-knowledge-management.png" loading="lazy" alt="Creating a Knowledge Management Strategy for Your Remote Team" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Creating a Knowledge Management Strategy for Your Remote Team</h3><p class="paragraph-17">If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/creating-a-knowledge-management-strategy-for-your-remote-team/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/a-practical-guide-to-designing-your-knowledge-base-template" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/660ff3acf0fe9cffcafc0535_kb-template-design.png" loading="lazy" alt="A Practical Guide to Designing Your Knowledge Base Template" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">A Practical Guide to Designing Your Knowledge Base Template</h3><p class="paragraph-17">Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/a-practical-guide-to-designing-your-knowledge-base-template/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/decoding-the-role-of-a-modern-technical-writer" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6605608127c5aa64c5404b77_role-of-technical-writer.png" loading="lazy" alt="Decoding the Role of a Modern Technical Writer" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Decoding the Role of a Modern Technical Writer</h3><p class="paragraph-17">Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/decoding-the-role-of-a-modern-technical-writer/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/dark-mode-design-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65e9ba7e693a34df7d8ed2e0_knowledge-base-dark-mode-1.png" loading="lazy" alt="Shedding Light on Dark Mode for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Shedding Light on Dark Mode for Your Knowledge Base</h3><p class="paragraph-17">Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/dark-mode-design-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_330d5e4f-4790-a245-d019-5214d8bd04f4-ca3766fc" data-w-id="330d5e4f-4790-a245-d019-5214d8bd04f4" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/should-you-include-best-practices-in-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65e07211918ae51c9720f55d_best-practices-knowledge-base-1.png" loading="lazy" alt="Should You Include Best Practices in Your Knowledge Base?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Should You Include Best Practices in Your Knowledge Base?</h3><p class="paragraph-17">Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/should-you-include-best-practices-in-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper"><a href="?d8bd04f2_page=2" aria-label="Next Page" class="w-pagination-next button button-primary learn-next"><div class="w-inline-block">Next</div><svg class="w-pagination-next-icon" height="12px" width="12px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" transform="translate(0, 1)"><path fill="none" stroke="currentColor" fill-rule="evenodd" d="M4 2l4 4-4 4"></path></svg></a><link rel="prerender" href="?d8bd04f2_page=2"/></div></div></div></div><div class="section-21"><div class="w-container"><h2 id="playback" class="heading-41">Playback</h2><p class="paragraph-54 left">On-demand videos you can watch anytime to become an expert at HelpDocs.</p></div><div class="w-container"><div class="learn-events-grid-wrapper w-dyn-list"><div role="list" class="learn-events-grid grid-small w-dyn-items"><div id="w-node-_139a8697-1f5f-d0b4-7e0e-5e1a2815afda-ca3766fc" data-w-id="139a8697-1f5f-d0b4-7e0e-5e1a2815afda" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/943258437" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/663925a42411dc51ec2580d9_overlay.jpeg" loading="lazy" alt="The HelpDocs Guide to User Research (for your Knowledge Base) ✨" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18 learn">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The HelpDocs Guide to User Research (for your Knowledge Base) ✨</h3><p class="paragraph-17">What's involved in user research for your Knowledge Base? Here's our quick video overview #BookmarkedBites</p><div class="external"><div class="text-block-14 external-link">https://vimeo.com/manage/videos/943258437</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_139a8697-1f5f-d0b4-7e0e-5e1a2815afda-ca3766fc" data-w-id="139a8697-1f5f-d0b4-7e0e-5e1a2815afda" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/937833221" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6626a72f8cf617e5af0864b8_overlay.jpeg" loading="lazy" alt="Machine vs. Manual Translations" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18 learn">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Machine vs. Manual Translations</h3><p class="paragraph-17">Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?</p><div class="external w-condition-invisible"><div class="text-block-14 external-link w-dyn-bind-empty"></div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_139a8697-1f5f-d0b4-7e0e-5e1a2815afda-ca3766fc" data-w-id="139a8697-1f5f-d0b4-7e0e-5e1a2815afda" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/knowledge-base-basics" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6036b55a904d99d80a1b420e_basics-image.png" loading="lazy" alt="Knowledge Base Basics" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18 learn">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Knowledge Base Basics</h3><p class="paragraph-17">By the end of this course, you're going to have a good idea of what a Knowledge Base is. You'll learn how to choose the right Knowledge Base for you and how to provide an awesome customer experience 🚀</p><div class="external"><div class="text-block-14 external-link">https://courses.helpdocs.io/category/63fx04gaf4-knowledge-base-basics</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_139a8697-1f5f-d0b4-7e0e-5e1a2815afda-ca3766fc" data-w-id="139a8697-1f5f-d0b4-7e0e-5e1a2815afda" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/helpdocs-walkthrough" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/60367919ab22b0f6e8008a63_fundamentals-image.png" loading="lazy" alt="HelpDocs Fundamentals" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18 learn">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">HelpDocs Fundamentals</h3><p class="paragraph-17">Get a detailed on-demand overview of what HelpDocs is, how it works, and how to get the most out of the platform in our Fundamentals playlist.</p><div class="external w-condition-invisible"><div class="text-block-14 external-link w-dyn-bind-empty"></div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div id="w-node-_139a8697-1f5f-d0b4-7e0e-5e1a2815afda-ca3766fc" data-w-id="139a8697-1f5f-d0b4-7e0e-5e1a2815afda" style="opacity:0" role="listitem" class="learn-event-wrapper learn-event-card w-dyn-item"><a href="/learn/getting-started-with-customization" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6036b57065493c25697a3fe7_customize-image.png" loading="lazy" alt="Getting Started with Customization" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"><div class="new-label w-condition-invisible">🌸 NEW</div><p class="paragraph-18 learn">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Getting Started with Customization</h3><p class="paragraph-17">In this intermediate course, you'll learn some simple ways to customize a HelpDocs template and make it suit your brand. We cover everything from basic CSS tweaks through to switching out template sections.</p><div class="external"><div class="text-block-14 external-link">https://courses.helpdocs.io/category/je3wmerix6-customization</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div></div></div></div></div><div class="section no-bottom-space"><div data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc63" style="opacity:0" class="container learn-section scheduled"><div class="columns-2 w-row"><div class="w-col w-col-6"><h2 class="heading-28">Scheduled</h2></div><div class="w-col w-col-6"><p>Join us for special scheduled events where we'll run through topics with our team and sometimes special guests.</p></div></div><div class="learn-events-grid-wrapper w-dyn-list"><div role="list" class="learn-events-grid w-dyn-items"><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">November 7, 2024</p></div></div><h3 class="heading-27">Enhancing Connections Between Your Support Tickets and Knowledge Base</h3><p class="paragraph-17">Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/a-guide-to-omnichannel-support-for-self-serve-success/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">October 24, 2024</p></div></div><h3 class="heading-27">A Guide to Omnichannel Support for Self-Serve Success</h3><p class="paragraph-17">Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/calming-the-noise-of-support-tools/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">October 10, 2024</p></div></div><h3 class="heading-27">Calming the Noise of Support Tools</h3><p class="paragraph-17">Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/privacy-and-security-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">October 3, 2024</p></div></div><h3 class="heading-27">Privacy Matters: How to Craft a Secure and Ethical Knowledge Base</h3><p class="paragraph-17">Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">September 19, 2024</p></div></div><h3 class="heading-27">Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters</h3><p class="paragraph-17">Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/top-tips-for-clips/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">September 12, 2024</p></div></div><h3 class="heading-27">Our Top Tips for Creating Reusable Clips for Your Knowledge Base</h3><p class="paragraph-17">Discover how to keep your content Clips updated and engaging! Explore tips and examples that enhance team collaboration and streamline workflows. Your resources deserve it!</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/embracing-fluid-self-service-in-customer-support/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">August 16, 2024</p></div></div><h3 class="heading-27">Embracing Fluid Self-Service in Customer Support</h3><p class="paragraph-17">Nowadays, reaching out for troubleshooting can feel like a lonely endeavour. In this blog post, we discuss how to intertwine self-serve support with one-on-one human support.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/invest-in-saas-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">August 2, 2024</p></div></div><h3 class="heading-27">Why SaaS Companies Should Invest in a Knowledge Base</h3><p class="paragraph-17">SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/how-to-segment-your-knowledge-base-for-different-audiences/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">July 18, 2024</p></div></div><h3 class="heading-27">How to Segment Your Knowledge Base for Different Audiences</h3><p class="paragraph-17">Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/knowledge-base-articles-with-video/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">July 11, 2024</p></div></div><h3 class="heading-27">Should You Include Videos Inside Your Knowledge Base Articles?</h3><p class="paragraph-17">Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/the-product-managers-guide-to-utilizing-your-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">July 4, 2024</p></div></div><h3 class="heading-27">The Product Manager's Guide to Utilizing Your Knowledge Base</h3><p class="paragraph-17">Boost your product management skill set by utilizing your Knowledge Base and understand how your users, engineering team, and support team utilize your company's knowledge base.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/minimalism-knowledge-management-strategy/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">June 20, 2024</p></div></div><h3 class="heading-27">The Concept of Minimalism for Your Knowledge Management Strategy</h3><p class="paragraph-17">Minimalism is usually associated with travel or design. Why not Knowledge Bases? Here's how to implement minimalism and increase UX, Knowledge Management, and foster a better culture.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/ai-knowledge-base-articles/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">June 6, 2024</p></div></div><h3 class="heading-27">Does AI Actually Produce Better Knowledge Base Articles?</h3><p class="paragraph-17">Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/knowledge-bases-in-incident-communication-a-guide-for-support-teams/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">May 23, 2024</p></div></div><h3 class="heading-27">Knowledge Bases in Incident Communication: A Guide for Support Teams</h3><p class="paragraph-17">Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/employee-onboarding-documentation/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">May 9, 2024</p></div></div><h3 class="heading-27">How to Build Documentation into Your Employee Onboarding Flow</h3><p class="paragraph-17">Learn how to give your new hires the best experience by giving them the employee onboarding documentation they deserve.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://vimeo.com/manage/videos/943258437" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">May 6, 2024</p></div></div><h3 class="heading-27">The HelpDocs Guide to User Research (for your Knowledge Base) ✨</h3><p class="paragraph-17">What's involved in user research for your Knowledge Base? Here's our quick video overview #BookmarkedBites</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/creating-a-knowledge-management-strategy-for-your-remote-team/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">April 25, 2024</p></div></div><h3 class="heading-27">Creating a Knowledge Management Strategy for Your Remote Team</h3><p class="paragraph-17">If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="#" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Playback</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">April 22, 2024</p></div></div><h3 class="heading-27">Machine vs. Manual Translations</h3><p class="paragraph-17">Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/a-practical-guide-to-designing-your-knowledge-base-template/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">April 5, 2024</p></div></div><h3 class="heading-27">A Practical Guide to Designing Your Knowledge Base Template</h3><p class="paragraph-17">Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/decoding-the-role-of-a-modern-technical-writer/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">March 28, 2024</p></div></div><h3 class="heading-27">Decoding the Role of a Modern Technical Writer</h3><p class="paragraph-17">Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/dark-mode-design-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">March 7, 2024</p></div></div><h3 class="heading-27">Shedding Light on Dark Mode for Your Knowledge Base</h3><p class="paragraph-17">Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/should-you-include-best-practices-in-your-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">February 29, 2024</p></div></div><h3 class="heading-27">Should You Include Best Practices in Your Knowledge Base?</h3><p class="paragraph-17">Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/knowledge-base-customer-service-sla/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">February 22, 2024</p></div></div><h3 class="heading-27">How to Meet Your Customer Service SLAs With a Knowledge Base</h3><p class="paragraph-17">Customer support service-level agreements can benefit everyone, but it can be tricky to keep to the targets. Here's how to use your Knowledge Base to meet your metrics.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/how-we-identified-our-knowledge-base-gaps/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">February 15, 2024</p></div></div><h3 class="heading-27">How We Identified Our Knowledge Base Gaps</h3><p class="paragraph-17">Finding gaps in your Knowledge Base can be time-consuming. Here's how we identified ours and improved our support flow.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/machine-vs-manual-multilingual-translations-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">February 8, 2024</p></div></div><h3 class="heading-27">Choosing Between Machine and Manual Translations for Your Knowledge Base</h3><p class="paragraph-17">Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/onboarding-technical-writers-for-your-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">November 9, 2023</p></div></div><h3 class="heading-27">How to Successfully Onboard Technical Writers for Your Knowledge Base</h3><p class="paragraph-17">The road to successfully onboarding a technical writer can be challenging—especially if you're not one yourself. Here are some tips on why and how to make it happen.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/gifs-to-video-in-our-knowledge-base/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">October 12, 2023</p></div></div><h3 class="heading-27">Why We're Switching from GIFs to Video Inside Our Knowledge Base Articles</h3><p class="paragraph-17">You might notice a few more videos if you've looked at our Knowledge Base recently. Here's why we're switching from GIFs to video and the process involved.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/going-with-the-flow-leveraging-documentation-to-speed-up-customer-ticket-replies/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">September 28, 2023</p></div></div><h3 class="heading-27">Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies</h3><p class="paragraph-17">Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/the-ultimate-guide-to-creating-your-first-knowledge-base-article/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">September 14, 2023</p></div></div><h3 class="heading-27">The Ultimate Guide to Creating Your First Knowledge Base Article</h3><p class="paragraph-17">Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.</p><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟Exclusive for Customers</div></div></div></a></div><div id="w-node-ef31753b-14f9-1ea2-8246-3d204f9fcc6d-ca3766fc" data-w-id="ef31753b-14f9-1ea2-8246-3d204f9fcc6d" style="opacity:0" role="listitem" class="learn-event-wrapper w-dyn-item"><a href="https://blog.helpdocs.io/optimizing-your-knowledge-base-search/" class="w-inline-block"><div class="learn-event-card"><div class="columns w-row"><div class="w-col w-col-5"><p class="paragraph-18">Resource</p></div><div class="w-col w-col-7"><p class="paragraph-17 frequency">August 31, 2023</p></div></div><h3 class="heading-27">Optimizing Your Knowledge Base Search</h3><p class="paragraph-17">Discover tips for optimizing Knowledge Base searches. 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