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I did not receive a license purchased online. Where is my license? – Licensing and Purchasing FAQ
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<main role="main"> <section class="section-content"> <div class="g-container"> <nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-gb">Licensing and Purchasing FAQ</a> </li> <li> <a href="/hc/en-gb/categories/200817345-Licensing-model-overview">Licensing model overview</a> </li> <li> <a href="/hc/en-gb/sections/201563079-License-delivery">License delivery</a> </li> </ol> </nav> <div class="g-row"> <div class="g-col-8 _md-12 article-content"> <article class="article"> <header class="article-header"> <div class="g-row"> <div class="g-col-12"> <h1 class="no-margin-top no-margin-bottom"> I did not receive a license purchased online. Where is my license? <span class="subscribe-wrapper"> <div data-helper="subscribe" data-json="{"item":"article","url":"/hc/en-gb/articles/207240885-I-did-not-receive-a-license-purchased-online-Where-is-my-license/subscription.json","follow_label":"Follow","unfollow_label":"Unfollow","following_label":"Following","can_subscribe":true,"is_subscribed":false}"></div> </span> </h1> </div> </div> </header> <div class="g-row margin-bottom-vertical-unit"> <div class="g-col-12"> <div class="article-body markdown"> <p>Please follow these steps to try and find out what happened:</p> <p>- First, please check your payment confirmation to make sure that payment transaction for your order was completed.</p> <p>- If your payment went through successfully, check the email address specified in your order. If it is correct, there might be some discrepancy in your order and you should <a href="/hc/requests/new" target="_blank" rel="noopener">contact us</a> to verify your order status. 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