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format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #e3e3e3ff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: "Suisse Intl", sans-serif;;--config--main-button-base-font-weight: 600;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #cc0049ff;--config--main-color-brand: #5b1f76ff;--config--main-color-brand-secondary: #5b1f76ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f3f2f0ff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #5b1f76ff;--config--main-color-night: #001b38ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #2d8058ff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: "Suisse Intl", sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: "Suisse Intl", sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #5b1f76ff;--config-anchor-base-hover-color: #5b1f76ff;--config-avatar-notification-background-color: #5b1f76ff;--config-body-background-color: #ffffffff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #cc0049;--config-button-cancel-active-border-color: #f7676700;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #cc0049;--config-button-cancel-border-color: #f7676700;--config-button-cancel-border-radius: 100px;--config-button-cancel-border-width: 0px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #cc0049;--config-button-cancel-hover-border-color: #da5c5c00;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #300C41;--config-button-cta-active-border-color: #001b3800;--config-button-cta-active-border-width: 0px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #5B1F76;--config-button-cta-border-color: #001b3800;--config-button-cta-border-radius: 100px;--config-button-cta-border-width: 0px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #551d6eff;--config-button-cta-focus-border-color: #4b1a62ff;--config-button-cta-focus-border-width: 0px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #300C41;--config-button-cta-hover-border-color: #322c7400;--config-button-cta-hover-border-width: 0px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #ffffff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #300C41;--config-button-secondary-active-border-color: #322c7400;--config-button-secondary-active-border-width: 0px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #001b38;--config-button-secondary-border-color: #006eb200;--config-button-secondary-border-radius: 100px;--config-button-secondary-border-width: 0px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #fff;--config-button-secondary-focus-background-color: #4b1a62ff;--config-button-secondary-focus-border-color: #4b1a62ff;--config-button-secondary-focus-border-width: 0px;--config-button-secondary-focus-color: #fff;--config-button-secondary-hover-background-color: #300C41;--config-button-secondary-hover-border-color: #322c7400;--config-button-secondary-hover-border-width: 0px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #00000000;--config-button-toggle-active-border-color: #00000000;--config-button-toggle-active-color: #808080;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #f3f2f000;--config-button-toggle-border-radius: 100px;--config-button-toggle-border-width: 0px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #808080;--config-button-toggle-filled-background-color: #5b1f76ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #4b1a62ff;--config-button-toggle-hover-background-color: #5050d600;--config-button-toggle-hover-border-color: #5050d600;--config-button-toggle-hover-color: #808080;--config-button-toggle-on-active-background-color: #E3e3e3;--config-button-toggle-on-active-border-color: #5050d600;--config-button-toggle-on-active-color: #808080;--config-button-toggle-on-background-color: #E3e3e3;--config-button-toggle-on-border-color: #5050d600;--config-button-toggle-on-border-radius: 100px;--config-button-toggle-on-border-width: 0px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #808080;--config-button-toggle-on-hover-background-color: #E3e3e3;--config-button-toggle-on-hover-border-color: #5050d600;--config-button-toggle-on-hover-color: #808080;--config-button-toggle-outline-background-color: #5b1f76ff;--config-button-toggle-outline-color: #5b1f76ff;--config-button-toggle-outline-pseudo-color: #5b1f76ff;--config-button-toggle-outline-spinner-color: #5b1f76ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #001b38ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #5b1f76ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #001b38ff;--config-editor-comment-toolbar-button-hover-color: #5b1f76ff;--config-footer-background-color: #001b38ff;--config-footer-color: #fff;--config-header-color: #001b38ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #001b38ff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #5b1f76ff;--config-link-base-color: #001b38ff;--config-link-base-hover-color: #5b1f76ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: transparent;--config-main-navigation-border-top-color: transparent;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #001b38;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #ffffff;--config-main-navigation-search-placeholder-color: #808080ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #5b1f76ff;--config-meta-text-color: #808080ff;--config-notification-widget-background-color: #5b1f76ff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #5b1f76ff;--config-paging-item-hover-color: #5b1f76ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #001b38ff;--config-sidebar-widget-font-family: "Roobert", sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #001b38ff;--config-tag-modify-link-color: #5b1f76ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #e7abffff;--config-tag-pill-hover-border-color: #5b1f76ff;--config-tag-pill-hover-color: #5b1f76ff;--config-thread-list-best-answer-background-color: #2d80580d;--config-thread-list-best-answer-border-color: #2d8058ff;--config-thread-list-mod-break-background: #5b1f760d;--config-thread-list-mod-break-border-color: #5b1f76ff;--config-thread-list-sticky-topic-background: #5b1f76f2;--config-thread-list-sticky-topic-border-color: #5b1f76ff;--config-thread-list-sticky-topic-flag-color: #5b1f76ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #2d8058ff;--config-thread-pill-author-background-color: #5b1f76ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #808080ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #5b1f76ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #2d8058ff;--config-topic-page-answered-field-link-color: #5b1f76ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #5b1f76ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #e3e3e3ff;--config-topic-question-color: #808080ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #001b38ff;--config-widget-tabs-forum-list-header-hover-color: #5b1f76ff;--config-card-border-radius: 10px;--config-card-border-width: 1px;--config-card-background-color: #ffffff;--config-card-hover-background-color: #f5f5f500;--config-card-hover-shadow: 0;--config-card-active-background-color: #ffffff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-list-views-use-card-theme: 0;--config-list-views-card-border-width: 1px;--config-list-views-card-border-radius: 5px;--config-list-views-card-default-background-color: #ffffff;--config-list-views-card-default-title-color: #001b38ff;--config-list-views-card-default-text-color: #001b38ff;--config-list-views-card-default-border-color: #e3e3e3ff;--config-list-views-card-hover-background-color: #ffffff;--config-list-views-card-hover-title-color: #001b38ff;--config-list-views-card-hover-text-color: #001b38ff;--config-list-views-card-hover-border-color: #e3e3e3ff;--config-list-views-card-click-background-color: 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2248"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/631b1f9f-d958-46c1-99d3-90b990f0cd10_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/631b1f9f-d958-46c1-99d3-90b990f0cd10_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How BentoBox effortlessly scales CX & cuts handle time by 50%</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Event</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248">See how BentoBox offers more support channels, improves handling time by 50%, and provides higher quality care to their customers with Front.BentoBox empowers the world’s restaurants to succeed in their own missions of hospitality. When your customer-base is the hospitality industry, it’s vital to deliver a level of service to match. By unlocking unprecedented collaboration with Front, BentoBox is able to offer more support channels, improve response times, and provide higher quality care to their customers. Peek behind the curtain and hear directly from BentoBox’s team to learn how they:Track key metrics to streamline operations, improving handle times by 50% and resolution times by 27% Set up chat workflows to enable faster response times without sacrificing quality of care Update and maintain a comprehensive knowledge base so customers can instantly find the information they needSave your spot 👉 https://front.com/resources/game-changer-webinar-bentobox </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">26</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-28T22:46:24.000Z">2 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224"},"id":"195","publicId":"2224","title":"Keep your knowledge base fresh with automated update reminders","content":"<p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">It's now easier than ever to ensure your knowledge base stays fresh and relevant. You can now schedule reviews for articles, prompting your team to update content and prevent stale information.<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">Here are three key benefits of this new feature:<\/span><\/span><\/p><ul><li><span style=\"color:#1f1f1f;\"><strong>Prevent stale content:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Set due dates for article reviews to automatically prompt your team to update and maintain accurate information.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>Streamline maintenance:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Easily manage scheduled reviews with filters in the article list and quickly identify articles needing attention.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>Stay organized:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Receive weekly digest emails with overdue articles and articles due for review in the current 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2224"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/882e34f3-1043-4248-8dd1-03f596dcaf05_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/882e34f3-1043-4248-8dd1-03f596dcaf05_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Keep your knowledge base fresh with automated update reminders</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224">It's now easier than ever to ensure your knowledge base stays fresh and relevant. You can now schedule reviews for articles, prompting your team to update content and prevent stale information. Here are three key benefits of this new feature:Prevent stale content: Set due dates for article reviews to automatically prompt your team to update and maintain accurate information. Streamline maintenance: Easily manage scheduled reviews with filters in the article list and quickly identify articles needing attention. Stay organized: Receive weekly digest emails with overdue articles and articles due for review in the current week.We hope this new feature makes managing your Knowledge Base even easier!👉 Learn more about how to use this feature in our Help Center</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">38</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/keep-your-knowledge-base-fresh-with-automated-update-reminders-2224"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-25T21:58:20.000Z">5 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223"},"id":"194","publicId":"2223","title":"How we built Queue Crushes: Front Support\u2019s remote collaboration framework","content":"<p><span style=\"color:#000000;\">Ever wished remote support felt as connected as an in-office team? 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2223"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/dba124b2-b444-4934-8f53-e089b0bf689d_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/dba124b2-b444-4934-8f53-e089b0bf689d_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How we built Queue Crushes: Front Support’s remote collaboration framework</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223">Ever wished remote support felt as connected as an in-office team? That’s why our support team created Queue Crushes — a structured, real-time collaboration session where our support team tackles cases together, shares insights, and strengthens teamwork. What started as a simple idea to bring back the ease of quick, in-person collaboration has evolved into a cornerstone of how we work. With dedicated one-hour sessions, anyone in support can bring their trickiest cases, learn from teammates, and improve processes together. It’s helped us solve cases faster, break down silos, and create a stronger, more engaged team.📍 Want to learn how to build something similar for your team? 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2222"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/f0fb1245-ecab-4371-8e6f-85cbb5070fdb_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/f0fb1245-ecab-4371-8e6f-85cbb5070fdb_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Boundless Immigration transformed operations with Front Intelligence</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222">Boundless Immigration simplifies immigration for individuals, families, and businesses with innovative software, expert legal guidance, and a commitment to making the process accessible and easy for everyone.Front has fundamentally transformed how Boundless Immigration delivers customer service, enabling the team to scale operations without proportionally increasing resources. By leveraging Front’s automation, routing, and AI capabilities, Boundless saves over 10,000 hours every quarter — time that would otherwise be spent on manual processes like tagging, triaging, and responding to inquiries.📌 Read the full story: https://front.com/customer-stories/boundless-immigration </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">26</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/boundless-immigration-transformed-operations-with-front-intelligence-2222"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-25T21:24:26.000Z">5 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/new-and-improved-ticketing-course-in-front-academy-2221"},"id":"192","publicId":"2221","title":"New and improved ticketing course in Front Academy","content":"<p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">We're excited to announce an update to our <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><em><u>Create your ticketing system with Front<\/u><\/em><\/span><\/span><\/a><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\"> course in Front Academy. 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actions using rules and macros based on ticket status.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udcc8 Performance insights:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Understand how to track and analyze ticketing metrics within Front Analytics.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udd11 Customer portal mastery:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Learn how to empower your customers with Front's new Customer Portal.<\/span><\/li><\/ul><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">This updated course will equip you to provide exceptional service, delight your customers, and keep all your tickets organized.\u00a0<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">\ud83d\udc49 <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2221"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/3b2d5af3-37f9-4914-befa-fe95a3c9b8e3_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/3b2d5af3-37f9-4914-befa-fe95a3c9b8e3_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New and improved ticketing course in Front Academy</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Training</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221">We're excited to announce an update to our Create your ticketing system with Front course in Front Academy. Whether you're a seasoned Front user or just getting started, this updated course provides valuable insights and practical guidance to streamline your workflows and enhance customer service. Here's what you can expect to learn:🎟️ Ticketing fundamentals: We'll cover what ticketing is, why it's important, and how it works within Front. 🤝 Hands-on guidance: Learn how to enable ticketing, utilize ticket statuses (including new custom statuses), and leverage ticket IDs. 🔃 Workflow optimization: Discover how to automate actions using rules and macros based on ticket status. 📈 Performance insights: Understand how to track and analyze ticketing metrics within Front Analytics. 🔑 Customer portal mastery: Learn how to empower your customers with Front's new Customer Portal.This updated course will equip you to provide exceptional service, delight your customers, and keep all your ticke</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">108</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/new-and-improved-ticketing-course-in-front-academy-2221"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-25T21:18:31.000Z">5 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220"},"id":"191","publicId":"2220","title":"Front Support team\u2019s modified hours March 3-7 while at company offsite","content":"<p><span style=\"color:#020617;\">Dear Front Community,<\/span><br \/>\u00a0<\/p><p><span style=\"color:#020617;\">We're excited to share that our Front team will be gathering for our company offsite in Mexico from March 3-7, 2025. This valuable time together allows our team to strengthen connections, align on our vision, and continue building the best possible experience for you, our valued customers.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#020617;\">\u2753What this means for you<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">During this period:<\/span><\/p><ul><li><span style=\"color:#020617;\">Our support team will remain operational<\/span><\/li>\t<li><span style=\"color:#020617;\">Response times for non-urgent matters may be slightly longer than usual<\/span><\/li>\t<li><span style=\"color:#020617;\">Critical and urgent issues will continue to receive prompt attention<\/span><\/li>\t<li><span style=\"color:#020617;\">Regular service will resume on March 11th, 2025<\/span><br \/>\t\u00a0<\/li><\/ul><h2><span style=\"color:#020617;\">\ud83e\udde0 Why this matters<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">At Front, we believe that strong team relationships lead to better customer experiences. This offsite gives our team the opportunity to:<\/span><\/p><ul><li><span style=\"color:#020617;\">Build stronger cross-functional relationships<\/span><\/li>\t<li><span style=\"color:#020617;\">Share knowledge and best practices<\/span><\/li>\t<li><span style=\"color:#020617;\">Collaborate on future innovations<\/span><\/li>\t<li><span style=\"color:#020617;\">Align on our mission to help teams do their best work<\/span><\/li><\/ul><p>\u00a0<\/p><h2><span style=\"color:#020617;\">\ud83c\udd98 Need support during this time?<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">If you need assistance during our offsite:<\/span><\/p><ol><li><span style=\"color:#020617;\">Live chat will not be available and will auto-direct to a form request<\/span><\/li>\t<li><span style=\"color:#020617;\">Check our <\/span><a href=\"http:\/\/help.front.com\"><span style=\"color:#1155cc;\"><u>Help Center<\/u><\/span><\/a><span style=\"color:#020617;\"> any time for immediate answers to common questions<\/span><\/li>\t<li><span style=\"color:#020617;\">If you're experiencing a business-critical outage, our system will automatically prioritize these inquiries and you\u2019ll hear back as normal<\/span><\/li>\t<li><span style=\"color:#020617;\">For general inquiries, our support team may take longer to respond<\/span><\/li><\/ol><p>\u00a0<\/p><p><span style=\"color:#020617;\">We appreciate your understanding as we invest in our team to better serve you. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2220"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenji-194" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/a703a80d-fa2c-4fef-9fd3-15023fecd384.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/a703a80d-fa2c-4fef-9fd3-15023fecd384.png" style="width: 100%;" title alt="Kenji" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kenji-194">Kenji</a></span><span class="user-title text--meta">Fronteer</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/6c25a7f6-a223-42de-8d7f-7b1a24ace15d_thumb.jpg" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/6c25a7f6-a223-42de-8d7f-7b1a24ace15d_thumb.jpg"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Front Support team’s modified hours March 3-7 while at company offsite</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Announcement</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220">Dear Front Community, We're excited to share that our Front team will be gathering for our company offsite in Mexico from March 3-7, 2025. This valuable time together allows our team to strengthen connections, align on our vision, and continue building the best possible experience for you, our valued customers. ❓What this means for you During this period:Our support team will remain operational Response times for non-urgent matters may be slightly longer than usual Critical and urgent issues will continue to receive prompt attention Regular service will resume on March 11th, 2025 🧠 Why this matters At Front, we believe that strong team relationships lead to better customer experiences. This offsite gives our team the opportunity to:Build stronger cross-functional relationships Share knowledge and best practices Collaborate on future innovations Align on our mission to help teams do their best work 🆘 Need support during this time? If you need assistance during our offsite:Live chat w</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">7</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">234</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenji-194" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/a703a80d-fa2c-4fef-9fd3-15023fecd384.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/a703a80d-fa2c-4fef-9fd3-15023fecd384.png" style="width: 100%;" title alt="Kenji" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-25T20:41:50.000Z">5 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/respond-faster-with-ai-assist-now-in-open-beta-2135"},"id":"183","publicId":"2135","title":"Respond faster with AI Assist, now in open beta!","content":"<p><span style=\"color:#000000;\">AI Assist is now available in open beta, enabling support teams to respond faster than ever. <\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">AI Assist is built around suggested replies, which now leverage <\/span><\/span><span style=\"color:#000000;\">past, similar conversations and optionally, your Front Knowledge Base<\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">. <\/span><\/span><span style=\"color:#000000;\">Let AI generate a message draft and see which sources contributed to it for full transparency and clarity.\u00a0\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Let\u2019s see how AI Assist can save you time and help you exceed customer expectations:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>\u270d\ufe0f Auto-draft: <\/strong><\/span><span style=\"color:#000000;\">W<\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">hen AI can find a close enough match between the current conversation and a previous, similar conversation (or a knowledge base article), you\u2019ll see a \u201cDraft reply\u201d button. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2135"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/respond-faster-with-ai-assist-now-in-open-beta-2135"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/f388a343-0ab1-4736-8cc1-7338280523c6_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/f388a343-0ab1-4736-8cc1-7338280523c6_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/respond-faster-with-ai-assist-now-in-open-beta-2135" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Respond faster with AI Assist, now in open beta!</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/respond-faster-with-ai-assist-now-in-open-beta-2135">AI Assist is now available in open beta, enabling support teams to respond faster than ever. AI Assist is built around suggested replies, which now leverage past, similar conversations and optionally, your Front Knowledge Base. Let AI generate a message draft and see which sources contributed to it for full transparency and clarity. Let’s see how AI Assist can save you time and help you exceed customer expectations:✍️ Auto-draft: When AI can find a close enough match between the current conversation and a previous, similar conversation (or a knowledge base article), you’ll see a “Draft reply” button. With one click, AI will create a suggested reply for you to review. 🤓 Review and personalize: Easily validate the reply by reviewing the sources AI referenced and the message draft itself. 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We\u2019ve developed a thoughtful tone framework that ensures every interaction builds trust and strengthens customer relationships.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Want to see how we do it? <\/span><a href=\"https:\/\/front.com\/blog\/how-support-nails-tone-at-front\"><span style=\"color:#1155cc;\"><u>Check out our support team\u2019s tone guidelines<\/u><\/span><\/a><span style=\"color:#000000;\"> and get actionable tips to refine your team\u2019s 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2160"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How your support team’s tone will build trust with every reply</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160">A great support experience isn’t just about solving problems — it’s about how you communicate. We’ve developed a thoughtful tone framework that ensures every interaction builds trust and strengthens customer relationships. Want to see how we do it? Check out our support team’s tone guidelines and get actionable tips to refine your team’s communication. </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">58</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160?postid=4540#post4540"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160?postid=4540#post4540"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T18:06:43.000Z">13 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162"},"id":"187","publicId":"2162","title":"Growing your support team: A leader\u2019s guide to evolving roles in the AI era","content":"<p><span style=\"color:#000000;\">Here at Front, we\u2019re already witnessing AI\u2019s impact on support jobs. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2162"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/6bb4aee3-615a-4106-b31f-adfaea4eb576_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/6bb4aee3-615a-4106-b31f-adfaea4eb576_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Growing your support team: A leader’s guide to evolving roles in the AI era</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162">Here at Front, we’re already witnessing AI’s impact on support jobs. Our AI-driven self-service support handles 58% of our customer inquiries. But we couldn’t have gotten there without building a robust knowledge base and optimizing our operations — all of which required investing in new staff roles.Our support operations team is the fastest-growing function of our support org, and they're all focused on making AI work better for both our customers and our team.We’re sharing real stories from our: Support Programs Specialist (aka knowledge manager because AI needs quality content too!) Support Operations Analyst (the trend-spotter helping us get smarter) Support Operations Developer (turning complex workflows into one-click solutions) Check out their stories and grab the job description templates to help build your own dream team ➡️ </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">26</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/growing-your-support-team-a-leader-s-guide-to-evolving-roles-in-the-ai-era-2162"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-11T21:38:57.000Z">19 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/building-trust-in-remote-teams-one-game-at-a-time-2161"},"id":"186","publicId":"2161","title":"Building trust in remote teams \u2014 one game at a time","content":"<p><span style=\"color:#000000;\">Managing a remote support team comes with unique challenges \u2014 but it\u2019s possible to build strong connections, foster trust, and even have fun along the way. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2161"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/e7559df1-31a6-48e9-9d96-dfcd57dc3336_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/e7559df1-31a6-48e9-9d96-dfcd57dc3336_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Building trust in remote teams — one game at a time</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161">Managing a remote support team comes with unique challenges — but it’s possible to build strong connections, foster trust, and even have fun along the way. In his latest article, Front’s Anthony Galleran shares proven strategies for creating a culture of trust, including his concept of “Mandatory Fun.” Learn how his team keeps engagement high with small but impactful habits, transparent leadership, and structured team-building activities. Plus, get inspiration from the full list of activities that have worked at Front. ▶️ Check out the full article and activities here. </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">40</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/building-trust-in-remote-teams-one-game-at-a-time-2161"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-11T21:36:29.000Z">19 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156"},"id":"184","publicId":"2156","title":"How Electrical.com increases revenue and decreases response time with Front","content":"<p><span style=\"color:#000000;\">See how <a href=\"https:\/\/www.electrical.com\/\">Electrical.com<\/a> responds 70% faster, onboards new hires 40% more efficiently, and increases monthly sales by $20,000 with Front.<\/span><\/p><p><span style=\"color:#000000;\">When customers expect need-it-now electrical products and solutions, Electrical.com\u2019s distributed workforce is a well-oiled machine thanks to robust automated workflows and analytics. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2156"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/9c47641a-963f-4a5a-b39d-961cadf9a522_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/9c47641a-963f-4a5a-b39d-961cadf9a522_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How Electrical.com increases revenue and decreases response time with Front</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Event</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156">See how Electrical.com responds 70% faster, onboards new hires 40% more efficiently, and increases monthly sales by $20,000 with Front.When customers expect need-it-now electrical products and solutions, Electrical.com’s distributed workforce is a well-oiled machine thanks to robust automated workflows and analytics. Get a behind-the-scenes look into how they’re able to quote faster, onboard employees in a snap, and jump on high-value sales opportunities without adding headcount. You’ll get an exclusive look into:Automating workflows and boosting response times by connecting third-party tools and systems Growing sales and leads through chat to reel in $20K per month Using analytics for data-driven ways to improve team performance ▶️ Register now for practical tips on using AI and automation to give customers and employees a better experience. </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">76</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/how-electrical-com-increases-revenue-and-decreases-response-time-with-front-2156"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-11T01:50:01.000Z">20 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/recording-front-product-roadmap-webinar-january-2025-edition-1990"},"id":"170","publicId":"1990","title":"[Recording] Front Product Roadmap Webinar: January 2025 Edition","content":"<p><span style=\"color:#000000;\">Ready to peek behind the curtain and see what\u2019s cooking? Here\u2019s our exclusive webinar where we\u00a0unveil our upcoming roadmap and show off some shiny new features guaranteed to level up your Front experience.<\/span><\/p><p>Here is the recording to our webinar if you missed it:<\/p><oembed url=\"https:\/\/youtu.be\/i9IdhoMkLTo\"><\/oembed><p>\u00a0<\/p><p><strong><span style=\"color:#000000;\">This is what we\u00a0cover:<\/span><\/strong><br \/><span style=\"color:#000000;\">\ud83c\udf9f\ufe0f <\/span><span style=\"color:#000000;\"><strong>Ticketing Made Easy<\/strong><\/span><span style=\"color:#000000;\">: Say hello to a new workflow and analytics to help your team track and resolve issues in record time.<\/span><br \/><span style=\"color:#000000;\">\ud83e\udd16 <\/span><span style=\"color:#000000;\"><strong>Self-Service FTW<\/strong><\/span><span style=\"color:#000000;\">: Scale your support game with an upgraded knowledge base and chatbot tools.<\/span><br \/><span style=\"color:#000000;\">\u2728 <\/span><span style=\"color:#000000;\"><strong>AI Superpowers<\/strong><\/span><span style=\"color:#000000;\">: Let AI assist your team with smarter insights and faster issue resolution.<\/span><br \/><span style=\"color:#000000;\">\ud83d\udce2 <\/span><span style=\"color:#000000;\"><strong>Latest Updates<\/strong><\/span><span style=\"color:#000000;\">: ICYMI, we\u2019ll recap our recent product releases.<\/span><\/p><p><span style=\"color:#000000;\">\ud83c\udfa5 <strong>New video library<\/strong>: Our team will be building a brand new crash course video library, and we want to hear what videos you\u2019d like us to make!\u00a0Tell us in <a href=\"https:\/\/community.front.com\/announcements-63\/help-shape-our-new-crash-course-library-2000\">this post<\/a>.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Who\u2019s the webinar\u00a0for?<\/strong><\/span><\/p><ul><li><span style=\"color:#000000;\">Front users ready to unlock <\/span><span style=\"color:#000000;\"><em>all<\/em><\/span><span style=\"color:#000000;\"> the platform\u2019s potential<\/span><\/li>\t<li><span style=\"color:#000000;\">Team leaders and managers on the hunt for better collaboration tools<\/span><\/li>\t<li><span style=\"color:#000000;\">Anyone curious about what\u2019s next in the world of Front<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\">Grab your coffee and let\u2019s hang out! We can\u2019t wait to share what we\u2019ve been working on with our favorite community.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Drop any questions you have below and subscribe to the thread for updates, as we\u2019ll post Q&amp;As from the session here 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1990"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/79c9b08d-8a3b-4c41-b016-48616336df22_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/79c9b08d-8a3b-4c41-b016-48616336df22_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">[Recording] Front Product Roadmap Webinar: January 2025 Edition</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990">Ready to peek behind the curtain and see what’s cooking? Here’s our exclusive webinar where we unveil our upcoming roadmap and show off some shiny new features guaranteed to level up your Front experience.Here is the recording to our webinar if you missed it: This is what we cover:🎟️ Ticketing Made Easy: Say hello to a new workflow and analytics to help your team track and resolve issues in record time.🤖 Self-Service FTW: Scale your support game with an upgraded knowledge base and chatbot tools.✨ AI Superpowers: Let AI assist your team with smarter insights and faster issue resolution.📢 Latest Updates: ICYMI, we’ll recap our recent product releases.🎥 New video library: Our team will be building a brand new crash course video library, and we want to hear what videos you’d like us to make! Tell us in this post. Who’s the webinar for?Front users ready to unlock all the platform’s potential Team leaders and managers on the hunt for better collaboration tools Anyone curious about what’</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">759</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990?postid=4444#post4444"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">24</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/recording-front-product-roadmap-webinar-january-2025-edition-1990?postid=4444#post4444"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-04T23:50:37.000Z">26 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118"},"id":"181","publicId":"2118","title":"Congrats to our 2025 Front customer service Game Changer award winners \ud83c\udf89","content":"<p><span style=\"color:#000000;\">Congratulations to our <\/span><a href=\"http:\/\/front.com\/customer-stories\/game-changer-awards\"><span style=\"color:#1155cc;\"><u>2025 Game Changer Award winners<\/u><\/span><\/a><span style=\"color:#000000;\">. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2118"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/product-marketing-25" rel="noreferrer"><div class="default-avatar avatar-variant-5">P</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/product-marketing-25">Product Marketing</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/a27e9949-c2bc-4255-9316-9d4e5fa4c42c_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/a27e9949-c2bc-4255-9316-9d4e5fa4c42c_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Congrats to our 2025 Front customer service Game Changer award winners 🎉</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Announcement</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118">Congratulations to our 2025 Game Changer Award winners. These are our top customers who are raising the bar for customer service and modernizing the way customers are served. Of these, we’d like to give a special shout out to Community Builder Award winner, Inontime (@samsheridan). This is the second year in a row that Inontime is being recognized for having the highest level of engagement within Front Community! The contributions from your team make a direct impact in helping your peers maximize use of Front so that all teams can deliver a better customer service experience. We’re thrilled you’re a part of our community 🌟 P.S. - Looking to become a support visionary, CSAT leader, or a self-service pro in 2025? Lucky for you, our winners are sharing their playbooks:How Electrical.com increases revenue and decreases response time How Bentobox unlocks unprecedented collaboration to provide exceptional support</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">338</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/product-marketing-25" rel="noreferrer"><div class="default-avatar avatar-variant-5">P</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/congrats-to-our-2025-front-customer-service-game-changer-award-winners-2118"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-28T18:45:19.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/help-shape-our-new-crash-course-library-2000"},"id":"171","publicId":"2000","title":"\ud83d\udcda Help shape our new crash course library!","content":"<p>Hey Front community,<\/p><p>We're building a library of short, 3-5 minute videos to help you master Front faster and make your workflows smoother. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2000"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/ced88c21-68b0-4900-b72d-64d4067fe5fe_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/ced88c21-68b0-4900-b72d-64d4067fe5fe_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">📚 Help shape our new crash course library!</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Training</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000">Hey Front community,We're building a library of short, 3-5 minute videos to help you master Front faster and make your workflows smoother. Think bite-sized guides on features, workflows, and tips—perfect for quick learning and implementation! We still recommend you go through the full Front Academy courses, but these short videos will give you the basics to get going faster.So, we need your input to make it awesome because we want it to be useful for you:✨ What features should we cover?✨ Which workflows or processes need a quick guide?✨ Are there topics you’ve struggled with or want a refresher on?✨ What topics do you or your teammates frequently get confused on?Drop your ideas in the comments below! Be sure to include a brief description so we can tailor the content to what you need most. Let’s build something truly helpful together. 💡</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">272</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000?postid=4337#post4337"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ben-latimer-1225" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/9e20ff35-6586-4138-8292-a2cecfc0db75.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/9e20ff35-6586-4138-8292-a2cecfc0db75.png" style="width: 100%;" title alt="Ben Latimer" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/help-shape-our-new-crash-course-library-2000?postid=4337#post4337"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-17T11:09:32.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084"},"id":"180","publicId":"2084","title":"Lean team, big impact: help center strategies that work, brought to you by Front\u2019s knowledge manager","content":"<p><span style=\"color:#000000;\">Managing a help center with limited resources is a challenge many support leaders know all too well. Even at larger companies, help centers often run lean, leaving small teams to juggle incoming requests, outdated content, and proactive updates \u2014 all while keeping customers and teammates equipped with reliable resources.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">In these moments, prioritization isn\u2019t just helpful; it\u2019s a superpower. The key is focusing on what drives the greatest impact: empowering customers to self-serve, reducing ticket volume, and enabling your team with accurate workflows. It\u2019s not just about putting out fires but planning for long-term success.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">In this guide, Karen offers her unique perspective, sharing hard-earned strategies for balancing reactive and proactive work, making smart prioritization decisions, and <strong>building a help center that delivers outsized results <\/strong>\u2014 even with a small team.<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83c\udfaf <\/span><a href=\"https:\/\/front.com\/blog\/how-to-stand-up-a-stand-out-help-center\"><span style=\"color:#1155cc;\"><u>Check out her insights 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2084"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/0d335462-5b0f-4eb5-96b5-d2643c3aa802_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/0d335462-5b0f-4eb5-96b5-d2643c3aa802_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Lean team, big impact: help center strategies that work, brought to you by Front’s knowledge manager</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084">Managing a help center with limited resources is a challenge many support leaders know all too well. Even at larger companies, help centers often run lean, leaving small teams to juggle incoming requests, outdated content, and proactive updates — all while keeping customers and teammates equipped with reliable resources. In these moments, prioritization isn’t just helpful; it’s a superpower. The key is focusing on what drives the greatest impact: empowering customers to self-serve, reducing ticket volume, and enabling your team with accurate workflows. It’s not just about putting out fires but planning for long-term success. In this guide, Karen offers her unique perspective, sharing hard-earned strategies for balancing reactive and proactive work, making smart prioritization decisions, and building a help center that delivers outsized results — even with a small team.🎯 Check out her insights here</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">28</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/lean-team-big-impact-help-center-strategies-that-work-brought-to-you-by-front-s-knowledge-manager-2084"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-16T17:35:30.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075"},"id":"179","publicId":"2075","title":"New year, new features! Smart QA, Custom ticket statuses, customer portal, and more","content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Today, we\u2019re introducing our latest ticketing features and previewing Smart QA to help support leaders gain unparalleled visibility, control, and insights that elevate team performance and customer experience.\u00a0<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Here\u2019s what\u2019s new:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Custom ticket statuses<\/strong><\/span><span style=\"color:#000000;\">: Create custom ticket statuses tailored to your processes. Available on all latest plans. <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2340096\"><span style=\"color:#1155cc;\"><u>Learn more<\/u><\/span><\/a><span style=\"color:#000000;\">.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Resolution report<\/strong><\/span><span style=\"color:#000000;\">: Improve processes and plan headcount with out-of-the-box resolution metrics. Available on the latest Growth plans and above. <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2339648\"><span style=\"color:#1155cc;\"><u>Learn more<\/u><\/span><\/a><span style=\"color:#000000;\">.\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Customer portal (open beta)<\/strong><\/span><span style=\"color:#000000;\">: Give your customers a one-stop-shop to submit and track tickets. Available on the latest Growth plans and above. <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2255808\"><span style=\"color:#1155cc;\"><u>Learn more<\/u><\/span><\/a><span style=\"color:#000000;\">.\u00a0<\/span><\/li><\/ul><p><span style=\"color:#000000;\">We\u2019re also giving an exclusive first look at<\/span><span style=\"color:#000000;\"><strong> Smart QA<\/strong><\/span><span style=\"color:#000000;\">. Replace manual ticket audit processes with automated scorecards and comprehensive reporting, powered by Front Intelligence, the AI layer designed to transform customer experiences at scale. Get ready for a complete view of agent performance without time-consuming manual reviews, thanks to AI.\u00a0<\/span><\/p><p><a href=\"https:\/\/front.com\/product\/ai#smartqa\"><span style=\"color:#1155cc;\"><u>Sign up here<\/u><\/span><\/a><span style=\"color:#000000;\"> to get on the waitlist for Smart QA.\u00a0<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83d\udccdGet more details on how each feature works on our <\/span><a href=\"https:\/\/front.com\/blog\/customer-service-quality-ai\"><span style=\"color:#1155cc;\"><u>blog<\/u><\/span><\/a><span style=\"color:#000000;\">. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2075"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/985898fa-cdf7-44b3-ad72-069bbd300caa_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/985898fa-cdf7-44b3-ad72-069bbd300caa_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New year, new features! Smart QA, Custom ticket statuses, customer portal, and more</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075">Today, we’re introducing our latest ticketing features and previewing Smart QA to help support leaders gain unparalleled visibility, control, and insights that elevate team performance and customer experience. Here’s what’s new:Custom ticket statuses: Create custom ticket statuses tailored to your processes. Available on all latest plans. Learn more. Resolution report: Improve processes and plan headcount with out-of-the-box resolution metrics. Available on the latest Growth plans and above. Learn more. Customer portal (open beta): Give your customers a one-stop-shop to submit and track tickets. Available on the latest Growth plans and above. Learn more. We’re also giving an exclusive first look at Smart QA. Replace manual ticket audit processes with automated scorecards and comprehensive reporting, powered by Front Intelligence, the AI layer designed to transform customer experiences at scale. Get ready for a complete view of agent performance without time-consuming manual reviews, </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 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height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/new-year-new-features-smart-qa-custom-ticket-statuses-customer-portal-and-more-2075"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-16T17:28:03.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060"},"id":"178","publicId":"2060","title":"A new North Star metric for AI-powered customer support: the AI Experience Impact Score (AXIS)","content":"<p><span style=\"color:#000000;\">AI is handling more and more customer support queries, but visibility into AI\u2019s service quality hasn\u2019t kept up. <strong>Enter the AI Experience Impact Score: a new way to pinpoint where AI-led customer experience can be improved.<\/strong><\/span><\/p><p><span style=\"color:#000000;\">AXIS breaks down AI support quality into three key components:<\/span><\/p><ol><li><span style=\"color:#000000;\"><strong>\ud83c\udfaf Resolution Accuracy<\/strong>: Measures AI\u2019s ability to correctly identify and resolve the customer\u2019s issue.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>\ud83d\udcac Interaction Effort<\/strong>: Evaluates how much effort the customer experiences with AI to reach resolution.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>\ud83e\udd1d Handoff Smoothness<\/strong>: Assesses the quality and efficiency of the transition from AI to a human agent when needed.<\/span><\/li><\/ol><p><span style=\"color:#000000;\">Front\u2019s Head of Support <\/span><a href=\"https:\/\/www.linkedin.com\/in\/kenjihayward\/\"><span 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2060"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/b835e8a7-ef63-4531-a5d5-c36a40a07a34_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/b835e8a7-ef63-4531-a5d5-c36a40a07a34_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">A new North Star metric for AI-powered customer support: the AI Experience Impact Score (AXIS)</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060">AI is handling more and more customer support queries, but visibility into AI’s service quality hasn’t kept up. Enter the AI Experience Impact Score: a new way to pinpoint where AI-led customer experience can be improved.AXIS breaks down AI support quality into three key components:🎯 Resolution Accuracy: Measures AI’s ability to correctly identify and resolve the customer’s issue. 💬 Interaction Effort: Evaluates how much effort the customer experiences with AI to reach resolution. 🤝 Handoff Smoothness: Assesses the quality and efficiency of the transition from AI to a human agent when needed.Front’s Head of Support Kenji Hayward came up with this new metric to share with fellow customer support leaders seeking to gain actionable insights into their AI-powered customer support and make targeted customer experience improvements. Since this is a new metric, we’re learning as we go. All feedback is welcome and encouraged! Feel free to ask questions and share results in this post. 👉 Che</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 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topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/a-new-north-star-metric-for-ai-powered-customer-support-the-ai-experience-impact-score-axis-2060"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-13T23:41:36.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/new-feature-front-knowledge-base-now-has-login-capability-2041"},"id":"176","publicId":"2041","title":"New feature: Front Knowledge Base now has login capability","content":"<p><span style=\"color:#000000;\">We\u2019re excited to announce a powerful and highly-requested new enhancement to Front\u2019s Knowledge Base: <\/span><span 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2041"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/1b39320a-04d4-4823-ac78-c8382bad09fc_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/1b39320a-04d4-4823-ac78-c8382bad09fc_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New feature: Front Knowledge Base now has login capability</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041">We’re excited to announce a powerful and highly-requested new enhancement to Front’s Knowledge Base: login controls. Now, you can require customers or partners to log in to access your content, giving you greater control over who sees your resources.Key benefits of this feature:🔒 Enhanced security: Restrict access to your knowledge base with login requirements. 🔗 Seamless authentication: Use an external identity provider via OpenID Connect for easy and secure access. ⚙️ Customizable access: Manage visibility settings with admin permissions tailored to your needs.Take control of your knowledge base today and share the right content with the right people.💡 Learn more about this update and how to enable it here.</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">46</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/new-feature-front-knowledge-base-now-has-login-capability-2041"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-03T19:24:09.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/new-resource-framework-and-rubric-for-developing-support-talent-2040"},"id":"175","publicId":"2040","title":"\ud83d\udce2 New resource: framework and rubric for developing support talent","content":"<p><span style=\"color:#000000;\">Customer support roles are evolving, and your top performers deserve a framework that recognizes their contributions beyond the queue. That\u2019s why we\u2019ve created <\/span><a href=\"https:\/\/front.com\/blog\/talent-development-for-customer-support-team\"><span style=\"color:#1155cc;\"><u>Developing Support Talent: A Rubric for Career Development Beyond the Queue<\/u><\/span><\/a><span style=\"color:#000000;\">. This resource helps managers empower their teams and align unique talents with meaningful opportunities.<\/span><\/p><p><span style=\"color:#000000;\">Here\u2019s what you\u2019ll get:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>A practical rubric to track growth<\/strong><\/span><span style=\"color:#000000;\">: Balance metrics for queue performance and strategic projects, ensuring all contributions are recognized.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Retention-boosting strategies<\/strong><\/span><span style=\"color:#000000;\">: Help your team thrive with clear pathways for growth, including leadership, mentorship, and cross-functional projects.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Tips for fostering autonomy<\/strong><\/span><span style=\"color:#000000;\">: Empower team members to take charge of their development while aligning with company goals.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>A focus on impact<\/strong><\/span><span style=\"color:#000000;\">: Go beyond tasks to measure the real outcomes of off-queue initiatives like mentorship and OKR ownership.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Customizable framework<\/strong><\/span><span style=\"color:#000000;\">: Adapt our six building blocks for a senior support rubric to fit your team\u2019s unique needs.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">\ud83c\udfaf Take the next step in growing and retaining your support talent. <\/span><a href=\"https:\/\/front.com\/blog\/talent-development-for-customer-support-team\"><span style=\"color:#1155cc;\"><u>Explore the resource and download the rubric here<\/u><\/span><\/a><span 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2040"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/1c82573e-ae2b-441c-b474-393f0457cbf0_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/1c82573e-ae2b-441c-b474-393f0457cbf0_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">📢 New resource: framework and rubric for developing support talent</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040">Customer support roles are evolving, and your top performers deserve a framework that recognizes their contributions beyond the queue. That’s why we’ve created Developing Support Talent: A Rubric for Career Development Beyond the Queue. This resource helps managers empower their teams and align unique talents with meaningful opportunities.Here’s what you’ll get:A practical rubric to track growth: Balance metrics for queue performance and strategic projects, ensuring all contributions are recognized. Retention-boosting strategies: Help your team thrive with clear pathways for growth, including leadership, mentorship, and cross-functional projects. Tips for fostering autonomy: Empower team members to take charge of their development while aligning with company goals. A focus on impact: Go beyond tasks to measure the real outcomes of off-queue initiatives like mentorship and OKR ownership. Customizable framework: Adapt our six building blocks for a senior support rubric to fit your team’s</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">19</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/new-resource-framework-and-rubric-for-developing-support-talent-2040"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-03T19:06:26.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551"},"id":"140","publicId":"1551","title":"Ask Me Anything about macros, one of our newest features in Front","content":"<p><span style=\"color:#000000;\">Every so often, we like to host an AMA (Ask Me Anything) session in Front Community, which brings in one of our Product Managers or leaders to answer all your questions about a certain feature.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">In case you missed the AMA post last wek, we\u2019re talking about one of our newest and most powerful features: macros. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1551"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Ask Me Anything about macros, one of our newest features in Front</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Event</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551">Every so often, we like to host an AMA (Ask Me Anything) session in Front Community, which brings in one of our Product Managers or leaders to answer all your questions about a certain feature. In case you missed the AMA post last wek, we’re talking about one of our newest and most powerful features: macros. They allow you to kick off multi-step automations so that all your processes stay consistent and streamlined, reducing room for error and increasing your productivity. Head on over to our macros AMA to see a video and ask your questions! 📍 Macros AMA: Create shortcuts to automate multi-step processes </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">152</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551?postid=4254#post4254"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/cat-apac-195" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/6a8ef3f3-973c-455b-a01a-1811106fe9a3.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/6a8ef3f3-973c-455b-a01a-1811106fe9a3.png" style="width: 100%;" title alt="cat_apac" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/ask-me-anything-about-macros-one-of-our-newest-features-in-front-1551?postid=4254#post4254"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-03T02:04:52.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/enhance-cross-department-collaboration-with-our-latest-insights-2019"},"id":"174","publicId":"2019","title":"Enhance cross-department collaboration with our latest insights","content":"<p>We've just released a comprehensive guide to help you break down silos and boost collaboration across departments to deliver the best support for your customers. Here are some key takeaways:<\/p><ul><li>\t<p><strong>Engineering collaboration:<\/strong> Learn how integrating support teams with engineering can lead to proactive problem-solving and a more cohesive product development process.<\/p>\t<\/li>\t<li>\t<p><strong>Marketing synergy:<\/strong> Discover strategies for aligning support and marketing efforts to ensure consistent messaging and a unified customer experience.<\/p>\t<\/li>\t<li>\t<p><strong>Product development partnership:<\/strong> Understand the importance of involving support teams in product development to provide valuable customer insights and enhance product usability.<\/p>\t<\/li>\t<li>\t<p><strong>Operational efficiency:<\/strong> Find out how cross-functional partnerships can streamline operations, leading to increased efficiency and business growth.<\/p>\t<\/li><\/ul><p>\ud83d\udc49 Dive deeper into these strategies and more in our full blog post: <a href=\"https:\/\/front.com\/blog\/how-to-improve-team-collaboration-across-departments\" rel=\"noopener\">From silo to powerhouse: how nurturing cross-functional partnerships can amplify support\u2019s impact<\/a><\/p><p>Have your own tips or experiences with cross-department collaboration? 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2019"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/538bdda1-c7a5-41ed-8f8e-ee220dcc5037_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/538bdda1-c7a5-41ed-8f8e-ee220dcc5037_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Enhance cross-department collaboration with our latest insights</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019">We've just released a comprehensive guide to help you break down silos and boost collaboration across departments to deliver the best support for your customers. Here are some key takeaways: Engineering collaboration: Learn how integrating support teams with engineering can lead to proactive problem-solving and a more cohesive product development process. Marketing synergy: Discover strategies for aligning support and marketing efforts to ensure consistent messaging and a unified customer experience. Product development partnership: Understand the importance of involving support teams in product development to provide valuable customer insights and enhance product usability. Operational efficiency: Find out how cross-functional partnerships can streamline operations, leading to increased efficiency and business growth. 👉 Dive deeper into these strategies and more in our full blog post: From silo to powerhouse: how nurturing cross-functional partnerships can amplify support’s imp</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/enhance-cross-department-collaboration-with-our-latest-insights-2019"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-20T21:50:48.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012"},"id":"173","publicId":"2012","title":"\ud83e\uddb8 Front Rewind 2024: A year of AI-powered, customer first support","content":"<p><span style=\"color:#000000;\">2024 was a year of incredible innovation and impact for Front customers, who collectively accomplished:<\/span><\/p><p><strong><span style=\"color:#000000;\">\ud83d\udcec 394M messages sent<\/span><\/strong><\/p><p><strong><span style=\"color:#000000;\">\ud83e\udd16 3B AI &amp; 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2012"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/239799fd-3334-4059-8e65-2086fa41e10f_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/239799fd-3334-4059-8e65-2086fa41e10f_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">🦸 Front Rewind 2024: A year of AI-powered, customer first support</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012">2024 was a year of incredible innovation and impact for Front customers, who collectively accomplished:📬 394M messages sent🤖 3B AI &amp; automation actions completed⏳ 14M hours saved for teams Our customers proved that exceptional service isn’t about AI replacing agents—it’s about AI empowering them. 💪Here’s what we delivered to make it happen:100+ new features, including Ticketing, AI Answers, and Suggested Replies. Faster resolutions, smarter workflows, and tools to delight your customers. Time saved with AI and automation, helping teams scale support with ease. Looking ahead to 2025:📊 AI going beyond routine tasks to provide deeper insights.⏱️ Even faster, more personalized customer service.🤝 AI as your team’s partner, not a replacement.💡 Ready to see the full recap of how we’re building for AI-powered, customer-first support? Plus, a sneak peek of what’s next in 2025? Check out Front Rewind 2024 here. What was your biggest win this year? Let us know! 🚀</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">77</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/front-rewind-2024-a-year-of-ai-powered-customer-first-support-2012"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-19T00:03:34.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/interview-how-front-s-head-of-support-built-the-company-support-culture-1796"},"id":"155","publicId":"1796","title":"Interview: How Front\u2019s Head of Support built the company support culture","content":"<p><span style=\"color:#000000;\">At our annual signature event, Frontlines,<\/span><span style=\"color:#000000;\">\u00a0we hosted an <a href=\"https:\/\/youtu.be\/41hi3uHZkSQ?feature=shared\">industry panel of CX leaders<\/a> about how they built customer-first organizations. Front\u2019s own Head of Support,\u00a0<user-mention data-id=\"194\">@Kenji<\/user-mention>\u00a0Hayward,\u00a0moderated the conversation. Kenji and I started at Front around the same time (he was my manager for many years, actually) \u2014 so I know firsthand the wealth of experience and knowledge he has. <\/span><\/p><p><span style=\"color:#000000;\">And so, as an extension of his panel that\u00a0he hosted, I wanted to ensure we get him in front of our community to talk in-depth about how he built the strong company-wide support culture here at Front, including:<\/span><\/p><ul><li><span style=\"color:#000000;\">The early days of the support team at Front<\/span><\/li>\t<li><span style=\"color:#000000;\">Mistakes made when trying to involve more of the company in providing customer support<\/span><\/li>\t<li><span style=\"color:#000000;\">How a support program was successfully formalized and embedded into\u00a0the company<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\">Listen to our interview below:<\/span><\/p><p><oembed url=\"https:\/\/youtu.be\/nzabEldUjMM\"><\/oembed><\/p><p>\u00a0<\/p><p>Shoutout to\u00a0<user-mention data-id=\"210\">@PhoebeatFront<\/user-mention>\u00a0<user-mention data-id=\"182\">@Cori<\/user-mention>\u00a0<user-mention data-id=\"99\">@evano<\/user-mention>\u00a0<user-mention data-id=\"35\">@jason<\/user-mention>\u00a0<user-mention data-id=\"211\">@Luke<\/user-mention>\u00a0<user-mention data-id=\"538\">@jessye<\/user-mention>\u00a0<user-mention data-id=\"201\">@haley<\/user-mention>\u00a0<user-mention data-id=\"208\">@sadie_mcdaniel<\/user-mention>\u00a0<user-mention data-id=\"918\">@MaggieL<\/user-mention>\u00a0for making appearances in the stories we shared and laughed about \ud83d\ude04<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">If you enjoyed this conversation, we\u2019d love to hear your stories and tips about how you built the support culture at your company, as well. And if you have questions for Kenji on the topic, drop them below and he\u2019ll happily chat more! 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1796"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/36f02526-ecd9-4307-b3bb-60b12a23f9d8_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/36f02526-ecd9-4307-b3bb-60b12a23f9d8_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Interview: How Front’s Head of Support built the company support culture</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Resource</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796">At our annual signature event, Frontlines, we hosted an industry panel of CX leaders about how they built customer-first organizations. Front’s own Head of Support, @Kenji Hayward, moderated the conversation. Kenji and I started at Front around the same time (he was my manager for many years, actually) — so I know firsthand the wealth of experience and knowledge he has. And so, as an extension of his panel that he hosted, I wanted to ensure we get him in front of our community to talk in-depth about how he built the strong company-wide support culture here at Front, including:The early days of the support team at Front Mistakes made when trying to involve more of the company in providing customer support How a support program was successfully formalized and embedded into the company Listen to our interview below: Shoutout to @PhoebeatFront @Cori @evano @jason @Luke @jessye @haley @sadie_mcdaniel @MaggieL for making appearances in the stories we shared and laughed about 😄 If you enjoye</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">272</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796?postid=4161#post4161"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/interview-how-front-s-head-of-support-built-the-company-support-culture-1796?postid=4161#post4161"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-12T17:51:05.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/product-updates-roundup-september-december-2024-1977"},"id":"169","publicId":"1977","title":"Product updates roundup: September - December 2024","content":"<p><span style=\"color:#000000;\"><strong>\ud83c\udf9f\ufe0f <\/strong><\/span><a href=\"https:\/\/community.front.com\/product-updates\/access-ticket-resolution-metrics-in-the-workflow-report-1884\"><span style=\"color:#1155cc;\"><u>Access ticket resolution metrics in the workflow report<\/u><\/span><\/a><\/p><p><span style=\"color:#001b38;\">Your favorite performance metrics, such as resolution time and replies to resolution, now work with ticketing statuses. These metrics were previously only available if you had a conversation stage rule, but now both types of resolutions (stage and ticketing) are accounted for.\u00a0<\/span><\/p><p><span style=\"color:#001b38;\">Learn more about each resolution metric at the links below:\u00a0<\/span><\/p><ul><li><a href=\"https:\/\/help.front.com\/en\/articles\/1405056\"><span style=\"color:#1155cc;\"><u>Resolved conversations<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/help.front.com\/en\/articles\/1405120\"><span style=\"color:#1155cc;\"><u>Unresolved conversations<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/help.front.com\/en\/articles\/1405184\"><span style=\"color:#1155cc;\"><u>Resolution time<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/help.front.com\/en\/articles\/1405248\"><span style=\"color:#1155cc;\"><u>Replies to resolution<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/help.front.com\/en\/articles\/1405312\"><span style=\"color:#1155cc;\"><u>Resolved on first reply<\/u><\/span><\/a><\/li><\/ul><p><span style=\"color:#001b38;\">Note: Conversation stages will be gradually replaced by ticketing statuses\u2014learn more <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1404992\"><span style=\"color:#1155cc;\"><u>here<\/u><\/span><\/a><span style=\"color:#001b38;\">.\u00a0<\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\">\u23f0 <\/span><a href=\"https:\/\/community.front.com\/product-updates\/see-waiting-and-snoozed-conversations-in-the-live-dashboard-1875\"><span style=\"color:#1155cc;\"><u>See waiting and snoozed conversations in the Live dashboard<\/u><\/span><\/a><\/p><p><span style=\"color:#000000;\">The Live Dashboard now includes \u201cwaiting\u201d and \u201csnoozed\u201d conversations in addition to \u201copen\u201d ones, giving support managers a full view of all conversations by status. <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1146752\"><span style=\"color:#1155cc;\"><u>Learn more<\/u><\/span><\/a><span style=\"color:#000000;\">.\u00a0<\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83d\udd17 <\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-syndico-1880\"><span style=\"color:#1155cc;\"><u>New integration: Syndico<\/u><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Syndico is a co-pilot for your property management business, enabling you to receive, analyze, and respond to requests, all while connecting directly with your suppliers. With the Syndico integration, you\u2019ll see contextual information in the Front sidebar related to the conversation you have open. To get started, install the app and connect your property management software. <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-syndico-1880\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\ud83e\udd16 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-yoom-1879\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: Yoom<\/u><\/span><\/span><\/a><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Yoom is a no-code, hyper-automation tool focused that automates daily desk work like data entry, document issuance, email correspondence, and other administrative tasks through technologies such as API integration, OCR, AI, and RPA. Integrating Yoom and Front streamlines customer communication by automatically sharing messages from Front to Slack or MS Teams, syncing contacts from CRM systems like Salesforce and Hubspot, and drafting responses with AI-generated replies. <\/span><\/span><a href=\"https:\/\/front.com\/integrations\/yoom\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\ud83e\udde0 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-ariglad-1878\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: Ariglad<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Ariglad automatically updates and creates knowledge base articles by analyzing your support tickets, release notes, and other content. Ariglad connects to your Front knowledge base to ensure it is always up to date, allowing customers to find answers instantly and reducing support tickets. <\/span><\/span><a href=\"https:\/\/front.com\/integrations\/ariglad\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\ud83d\udce5 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/import-tickets-from-zendesk-more-easily-1874\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Import tickets from Zendesk more easily<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">We\u2019ve made some improvements to make it even easier to import Zendesk tickets into Front. You can now select a specific timeframe for the tickets you\u2019d like to import into Front, and we\u2019ll import the most recent tickets first. Learn more about the <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2203\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Zendesk importer<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udea6<\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/build-workflows-with-ticket-statuses-1873\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Build workflows with ticket statuses<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">You can now build rules and macros to automatically update ticket statuses to enhance your team\u2019s productivity, automate processes, and streamline your workflows. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1485952\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udcda<\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/customize-your-knowledge-base-contact-forms-1872\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Customize your knowledge base contact forms<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Now you can customize your \u201ccontact us\u201d knowledge base forms. You can edit and add additional text fields to collect the information you need from your users. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1851712\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83e\uddbe <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/macros-sort-order-improvements-1871\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Macros sort order improvements<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\u200b\u200bFront now automatically suggests the most relevant macros based on recent team usage, prioritizing those used most often in the past 30 days for conversations with similar attributes\u2014like shared tags, inboxes, or previously applied macros.\u00a0<\/span><\/span><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\u00a0<\/span><\/span><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Learn more about macros <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/categories\/325696\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>here<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udd0b<\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/refresh-application-objects-instantly-1869\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Refresh application objects instantly<\/u><\/span><\/span><\/a><\/p><p>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">You can now instantly refresh your application object data by clicking a new refresh button, which will retrieve the latest information from external services, keeping data fully up-to-date. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2002#refreshing_application_objects\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udcc8 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-maestroqa-1867\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: MaestroQA<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">MaestroQA provides cutting-edge quality assurance software for modern teams across diverse industries. With MaestroQA\u2019s advanced integration with Front, your team can elevate quality assurance using automation, AI-driven insights, and tools for continuous performance improvement. Once your MaestroQA account is set up, simply integrate Front to seamlessly pull tickets and data directly into MaestroQA. These insights can then be analyzed to assess agent performance, capture voice of the customer (VOC), and uncover valuable operational insights. <\/span><\/span><a href=\"https:\/\/front.com\/integrations\/maestroqa\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83c\udff7\ufe0f <\/span><a href=\"https:\/\/community.front.com\/product-updates\/categorize-even-more-conversations-with-ai-1813\"><span style=\"color:#1155cc;\"><u>Categorize even more conversations with AI<\/u><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">With AI Tagging, available in open beta, you can automatically tag messages by topic or sentiment for quick context and consistent reporting. And now, AI Tagging supports up to 50 tags per shared inbox, so you can automatically tag more messages.<\/span><\/span><\/p><p><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Learn more about <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/759488\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>AI Tagging<\/u><\/span><\/span><\/a><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udea5 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/enable-ticketing-in-your-inbox-1761\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Enable ticketing in your inbox<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Now you can enable ticketing IDs and statuses in your inboxes, making it easier than ever to track, organize, and resolve complex customer requests at scale. You can also track ticket volumes and statuses in real-time in the updated Live Dashboard.\u00a0<\/span><\/span><\/p><p><a href=\"https:\/\/help.front.com\/en\/categories\/383040-ticketing\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udcaf <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/track-and-measure-customer-satisfaction-for-live-chat-1760\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Track and measure customer satisfaction for live chat<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Now you can gather Customer Satisfaction (CSAT) scores directly within chat interactions, enabling customers to provide immediate feedback and making it easier to measure performance and identify areas for improvement.\u00a0<\/span><\/span><\/p><p><a href=\"https:\/\/help.front.com\/en\/articles\/2062#front_csat\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udc4f\ud83c\udffc <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/3-new-macros-updates-teammate-answers-connector-actions-pre-built-templates-1763\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>3 new macros updates: Teammate answers, Connector actions, pre-built templates<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Macros allow admins to create shortcuts in your Front messages to help teammates take multiple actions in a single click.\u00a0 We\u2019ve made 3 updates to make macros even better at automating your processes:\u00a0<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Teammate answers<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">: Add a required step for teammates to fill out essential information (such as required Jira issue fields, writing a quick summary, or escalating a ticket)\u00a0<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Connector actions<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">: Build macros with Connector actions that can take action in your third party systems (like canceling an order in Shopify, or creating a bug in Jira)\u00a0<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Pre-built templates<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">: Choose from a library of pre-built macro templates to get ideas on how to automate your processes\u00a0<\/span><\/span><\/li><\/ol><p><a href=\"https:\/\/help.front.com\/en\/articles\/824576\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83c\udd95 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-ai-features-for-agent-assistance-1759\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New AI features for agent assistance<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Boost team efficiency with our two latest AI features:<\/span><\/span><\/p><ul><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>AI Translations:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> Translate customer messages into your preferred language to more effectively serve customers around the world.<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Internal AI Answers:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> Get answers from your knowledge base faster with help from AI. Simply ask a question in the knowledge base plugin and AI will surface the relevant information found in any articles.<\/span><\/span><\/li><\/ul><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Company admins on the latest Growth plan and above can go to Company Settings &gt; AI to turn them on settings. These features will be free to use through the end of the year, but may be moved into a paid add-on in the future.\u00a0<\/span><\/span><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Learn more:<\/span><\/span><\/p><p><a href=\"https:\/\/academy.front.com\/app\/courses\/20d249c2-6009-40c9-bfeb-ce4c3b87411f\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Front Academy course<\/u><\/span><\/span><\/a><\/p><p><a href=\"https:\/\/help.front.com\/en\/articles\/1161216\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Help Center article<\/u><\/span><\/span><\/a><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udd0c <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/introducing-3-new-pre-built-integrations-with-your-third-party-systems-jira-highway-and-tai-1762\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Introducing 3 new pre-built integrations with your third-party systems: Jira, Highway, and Tai<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Today we\u2019re introducing pre-built Connectors, which can be installed in just a few clicks. Connectors make it easy to reference key info about projects, shipments, orders, and more\u2014without having to switch apps.\u00a0<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">With our new pre-built <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Jira Connector<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">, you can:\u00a0<\/span><\/span><\/p><ul><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Automatically create new issues in Jira without leaving Front\u00a0<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Send comments between Front and Jira to keep both systems in sync\u00a0<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Get real-time Jira status updates in Front\u00a0<\/span><\/span><\/li><\/ul><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">We\u2019re also excited to announce our first two partner Connectors: the <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Highway Connector, <\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">which helps logistics companies detect fraud in their inboxes automatically, display carrier information, and more; and the <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Tai Connector, <\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">which helps 3PLs and freight brokers surface shipment data and update shipments from Front.\u00a0<\/span><\/span><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Learn more about our new pre-built Connectors, check out\u00a0 our <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/categories\/330-connectors\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Help Center<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">. Have a request for a future pre-built Connector? Submit it <\/span><\/span><a href=\"https:\/\/front.ideas.aha.io\/\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>here<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udcca <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/share-and-review-reports-with-teammates-1756\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Share and review reports with teammates<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Now you can copy the URL link for an Analytics report to share with teammates and it will maintain the same setup: report, dates, filters, and metric selection. If you need to review and investigate any changes in metrics with teammates, share the URL link to ensure you have the same view.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udd87\ufe0f <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-stacksync-1692\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: Stacksync<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Set up real-time, bi-directional syncs, orchestrate workflow automations, and manage data pipelines in one place. Stacksync connects Front to databases like Snowflake, PostgreSQL, and Amazon RDS. Work with fresh customer data directly in Front, sync Front data changes back to your database, and build workflows to automate business processes. <\/span><\/span><a href=\"http:\/\/front.com\/integrations\/stacksync\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83c\udf32 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/branch-chatbots-by-online-hours-1691\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Branch chatbots by online hours<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Now you can branch your chatbots by team online hours, enabling you to set up different chatbot flows depending on when your agents are online. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2073#chatbot_step_types\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83e\udd13 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-requesty-1693\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: Requesty<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Requesty is a conversational intelligence platform that helps companies make data-driven decisions from customer conversations. The Requesty integration syncs bi-directionally with Front, enriching your user data and providing powerful, real-time analytics through the Requesty dashboard. <\/span><\/span><a href=\"https:\/\/front.com\/integrations\/requesty\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udcc7 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/manage-contact-access-with-teammate-groups-1690\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Manage contact access with teammate groups<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Now you can manage access to shared contacts based on teammate group membership. Learn how to configure this in your settings <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/2087#use_teammate_groups_to_manage_contact_access\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>here<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udd12 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/control-internal-knowledge-base-access-with-teammate-groups-1689\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Control internal Knowledge Base access with teammate groups<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">Customers can now choose which teammate groups have read-only access to their internal Knowledge Bases. This update is ideal for teams with specific data access and privacy needs. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/252480#how_can_i_grant_internal_knowledge_base_access_to_my_teammates\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.\u00a0<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83d\udc49 <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/manage-teammate-groups-with-the-api-1688\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Manage teammate groups with the API<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">You can now manage teammate groups via the Core API. Teammate groups allow you to create centralized lists of users that make it easier to manage shared inbox and contact access. We\u2019ve added 14 endpoints to help you fetch, create, update, and delete teammate groups or related access like inboxes or teammates within the group. Check out our <\/span><\/span><a href=\"https:\/\/dev.frontapp.com\/reference\/teammate-groups\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Developer Portal<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\"> for the full list of endpoints.<\/span><\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">\ud83c\udfce\ufe0f <\/span><\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-vooma-1687\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>New integration: Vooma<\/u><\/span><\/span><\/a><\/p><p><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">With our Vooma integration, logistics companies can <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">win more business by automatically identifying email quotes, drafting responses, and determining whether opportunities were won or lost\u2014without additional manual work from agents. The Vooma Front integration enables Front users to access Vooma Quote and Vooma Build from within the side panel in their inbox. <\/span><\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1291456\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Learn more<\/u><\/span><\/span><\/a><span style=\"color:#001b38;\"><span style=\"background-color:#ffffff;\">.<\/span><\/span><\/p><p><span style=\"color:#000000;\">1\ufe0f\u20e3 <\/span><a href=\"https:\/\/community.front.com\/product-updates\/build-macros-to-take-action-in-external-systems-1684\"><span style=\"color:#1155cc;\"><u>Build macros to take action in external systems<\/u><\/span><\/a><\/p><p><span style=\"color:#001b38;\">With macros, your team can perform several actions at once with the click of a button. Now, you can build 1-click macros to automatically take actions in external applications, such as canceling orders, booking flights, updating records, and more.\u00a0<\/span><\/p><p><a href=\"https:\/\/help.front.com\/en\/articles\/1237568#option_2_use_application_requests_with_macros\"><span style=\"color:#000000;\"><u>Learn more.<\/u><\/span><\/a><\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83e\ude9b <\/span><a href=\"https:\/\/community.front.com\/product-updates\/drill-down-further-into-the-workload-report-1672\"><span style=\"color:#1155cc;\"><u>Drill down further into the Workload report<\/u><\/span><\/a><\/p><p><span style=\"color:#000000;\">Now you can see a breakdown of volume or efficiency metrics for the top 5 inboxes or tags in your report. This allows you to drill down to understand outliers, trends, and compare your workload across inboxes or tags.<\/span><\/p><p><br \/><a href=\"https:\/\/help.front.com\/en\/articles\/911360\"><span style=\"color:#1155cc;\"><u>Learn more<\/u><\/span><\/a><span style=\"color:#000000;\"> about the Workload report.<\/span><\/p><p><br \/>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83d\ude01 <\/span><a href=\"https:\/\/community.front.com\/product-updates\/make-exceptional-service-your-competitive-advantage-with-support-report-1651\"><span style=\"color:#1155cc;\"><u>Make exceptional service your competitive advantage with Support Report<\/u><\/span><\/a><\/p><p><span style=\"color:#001b38;\">upport Report is the easy way to publish real-time service metrics that give your customers confidence. Share your Support Report with leads, prospects, and customers to increase transparency, build trust, and drive growth by showcasing the exceptional service they can expect to receive from your team.<\/span><\/p><p><span style=\"color:#001b38;\">Publishing your Support Report is as easy as 1, 2, 3:\u00a0<\/span><\/p><ul><li><span style=\"color:#001b38;\">Curate your metrics in Front Analytics\u2014choose from CSAT, first response time, and average response time across all channels or segmented as you like<\/span><\/li>\t<li><span style=\"color:#001b38;\">Publish your Support Report page on your Front Knowledge Base<\/span><\/li>\t<li><span style=\"color:#001b38;\">That\u2019s it! You\u2019re ready to start sharing with leads and customers \ud83d\udce3<\/span><\/li><\/ul><p><span style=\"color:#001b38;\">As more and more companies share their service metrics publicly, Support Report will keep you ahead of the game with objective data your customers can trust, sourced straight from Front. Check out these teams who\u2019ve already taken the leap!<\/span><\/p><ul><li><a href=\"https:\/\/help.archetypethemes.co\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Archetype Themes<\/u><\/span><\/a><span style=\"color:#001b38;\">, Shopify\u2019s top-selling theme designers<\/span><\/li>\t<li><a href=\"https:\/\/storiicare.frontkb.com\/en\/support-report\"><span style=\"color:#1155cc;\"><u>StoriiCare<\/u><\/span><\/a><span style=\"color:#001b38;\">, a software platform for residential and adult day care facilities<\/span><\/li>\t<li><a href=\"https:\/\/help.goodbill.com\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Goodbill<\/u><\/span><\/a><span style=\"color:#001b38;\">, a billing transparency and claims review platform for health plans and payers<\/span><\/li>\t<li><a href=\"https:\/\/help.trainwell.net\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Trainwell<\/u><\/span><\/a><span style=\"color:#001b38;\">, a personalized fitness app matching consumers with expert trainers<\/span><\/li>\t<li><a href=\"https:\/\/popvalet-clients.frontkb.com\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Pop Valet<\/u><\/span><\/a><span style=\"color:#001b38;\">, a concierge car transport service based in France<\/span><\/li>\t<li><a href=\"https:\/\/help.coastalreign.com\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Coastal Reign<\/u><\/span><\/a><span style=\"color:#001b38;\">, a custom clothing printing company providing top-quality apparel<\/span><\/li>\t<li><a href=\"https:\/\/baton.frontkb.com\/en\/support-report\"><span style=\"color:#1155cc;\"><u>Baton<\/u><\/span><\/a><span style=\"color:#001b38;\">, a tech-enabled marketplace for buying and selling small businesses<\/span><\/li><\/ul><p><span style=\"color:#001b38;\">Learn more about Support Report <\/span><a href=\"https:\/\/front.com\/blog\/support-report\"><span style=\"color:#1155cc;\"><u>on the blog<\/u><\/span><\/a><span style=\"color:#001b38;\">, or get started with <\/span><a href=\"https:\/\/help.front.com\/en\/articles\/1273600\"><span style=\"color:#1155cc;\"><u>this guide<\/u><\/span><\/a><span style=\"color:#001b38;\"> from our help center.\u00a0<\/span><\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"color:#001b38;\">\u2708\ufe0f <\/span><a href=\"https:\/\/community.front.com\/product-updates\/new-integration-amgine-1644\"><span style=\"color:#1155cc;\"><u>New integration: AMGiNE<\/u><\/span><\/a><\/p><p><span style=\"color:#000000;\">With the new AMGiNE integration, it\u2019s now significantly easier for corporate travel agencies to service multiple booking channels and process travel requests in Front.<\/span><br \/><span style=\"color:#001b38;\">\u00a0<\/span><\/p><p><span style=\"color:#000000;\">AMGiNE monitors incoming travel requests inside of Front and automates actions like assigning emails to an agent, automatically initiating a GDS search and returning results to the agent, or directly to the traveler with recommendations that they can then shop. In Front, agents can also submit rapid itinerary requests connected to a specific corporate account and traveler, perform GDS searches according to policy and traveler profile information, and generate responses to the traveler instantly.<\/span><br \/><br \/><a href=\"https:\/\/front.com\/integrations\/amgine\"><span style=\"color:#1155cc;\"><u>Learn 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1977"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/01e6d027-abe4-456b-91d0-3c28f3d9c272_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/01e6d027-abe4-456b-91d0-3c28f3d9c272_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Product updates roundup: September - December 2024</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Feature</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977">🎟️ Access ticket resolution metrics in the workflow reportYour favorite performance metrics, such as resolution time and replies to resolution, now work with ticketing statuses. These metrics were previously only available if you had a conversation stage rule, but now both types of resolutions (stage and ticketing) are accounted for. Learn more about each resolution metric at the links below: Resolved conversations Unresolved conversations Resolution time Replies to resolution Resolved on first replyNote: Conversation stages will be gradually replaced by ticketing statuses—learn more here. ⏰ See waiting and snoozed conversations in the Live dashboardThe Live Dashboard now includes “waiting” and “snoozed” conversations in addition to “open” ones, giving support managers a full view of all conversations by status. Learn more. 🔗 New integration: SyndicoSyndico is a co-pilot for your property management business, enabling you to receive, analyze, and respond to requests, all while conn</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">177</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.front.com/announcements-63/product-updates-roundup-september-december-2024-1977"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-10T00:34:26.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.front.com\/announcements-63","topicUrl":{"destination":"https:\/\/community.front.com\/announcements-63\/weekly-live-office-hours-sign-up-now-in-front-community-1976"},"id":"168","publicId":"1976","title":"\ud83e\udde0 Weekly live office hours: Sign up now in Front Community","content":"<p><span style=\"color:#000000;\">Whether you\u2019re\u00a0seeking to optimize your team's workflow or master\u00a0your own daily operations in Front, our live office hours are here to guide you to success. You may be familiar with them already via our signup page in Front Academy, where they used to be hosted \u2014 and now signups live in Front Community\u2019s\u00a0<a href=\"https:\/\/community.front.com\/events?tab=upcoming\">Events<\/a> page! You\u2019ll find the upcoming schedule of all our office hours there, so come hang out\u00a0as often as you\u2019d like.\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong>\ud83e\udd13 What are office hours?<\/strong><\/p><p><span style=\"color:#000000;\">Our Weekly Live Office Hours are interactive sessions where Front experts are available to provide real-time assistance, share best practices, and answer any questions you might have. This is an excellent opportunity for users of all levels to enhance their skills and leverage Front's capabilities to the fullest!<\/span><\/p><p>\u00a0<\/p><p><strong>\ud83d\udcac Who should join?<\/strong><\/p><p><span style=\"color:#000000;\">These sessions are open to all Front users. 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in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1976"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://community.front.com/announcements-63/weekly-live-office-hours-sign-up-now-in-front-community-1976"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/helena-133" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/icon/200x200/4b996718-fe28-49af-84cc-1bd2430533f9.png" style="width: 100%;" title alt="helena" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/helena-133">helena</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.front.com/announcements-63" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Announcements</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/width/480/41e14567-bc77-4fd8-84e0-545313e40b30_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/front-en/attachment/width/480/41e14567-bc77-4fd8-84e0-545313e40b30_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.front.com/announcements-63/weekly-live-office-hours-sign-up-now-in-front-community-1976" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">🧠 Weekly live office hours: Sign up now in Front Community</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Training</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.front.com/announcements-63/weekly-live-office-hours-sign-up-now-in-front-community-1976">Whether you’re seeking to optimize your team's workflow or master your own daily operations in Front, our live office hours are here to guide you to success. You may be familiar with them already via our signup page in Front Academy, where they used to be hosted — and now signups live in Front Community’s Events page! You’ll find the upcoming schedule of all our office hours there, so come hang out as often as you’d like. 🤓 What are office hours?Our Weekly Live Office Hours are interactive sessions where Front experts are available to provide real-time assistance, share best practices, and answer any questions you might have. This is an excellent opportunity for users of all levels to enhance their skills and leverage Front's capabilities to the fullest! 💬 Who should join?These sessions are open to all Front users. 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badge {badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading badges__heading">Badge winners</h3><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/58b21fe2-068c-4740-8570-a0a36d4436d7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/58b21fe2-068c-4740-8570-a0a36d4436d7.png" title="Visionary" alt="Visionary" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1418">Liz</a><span class="text--meta">has earned the badge Visionary</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img 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flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/921b0dc0-7cc6-4262-a99e-ee074eaea3b0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/921b0dc0-7cc6-4262-a99e-ee074eaea3b0.png" title="Icebreaker" alt="Icebreaker" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1985">sudhanshu</a><span class="text--meta">has earned the badge Icebreaker</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/be2539fa-2760-47d4-b847-8fa56ccfb7f3.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/be2539fa-2760-47d4-b847-8fa56ccfb7f3.png" title="Brainy" alt="Brainy" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1985">sudhanshu</a><span class="text--meta">has earned the badge 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