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format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #e3e3e3ff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: "Suisse Intl", sans-serif;;--config--main-button-base-font-weight: 600;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #cc0049ff;--config--main-color-brand: #5b1f76ff;--config--main-color-brand-secondary: #5b1f76ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f3f2f0ff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #5b1f76ff;--config--main-color-night: #001b38ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #2d8058ff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: "Suisse Intl", sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: "Suisse Intl", sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #5b1f76ff;--config-anchor-base-hover-color: #5b1f76ff;--config-avatar-notification-background-color: #5b1f76ff;--config-body-background-color: #ffffffff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #cc0049;--config-button-cancel-active-border-color: #f7676700;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #cc0049;--config-button-cancel-border-color: #f7676700;--config-button-cancel-border-radius: 100px;--config-button-cancel-border-width: 0px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #cc0049;--config-button-cancel-hover-border-color: #da5c5c00;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #300C41;--config-button-cta-active-border-color: #001b3800;--config-button-cta-active-border-width: 0px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #5B1F76;--config-button-cta-border-color: #001b3800;--config-button-cta-border-radius: 100px;--config-button-cta-border-width: 0px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #551d6eff;--config-button-cta-focus-border-color: #4b1a62ff;--config-button-cta-focus-border-width: 0px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #300C41;--config-button-cta-hover-border-color: #322c7400;--config-button-cta-hover-border-width: 0px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #ffffff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #300C41;--config-button-secondary-active-border-color: #322c7400;--config-button-secondary-active-border-width: 0px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #001b38;--config-button-secondary-border-color: #006eb200;--config-button-secondary-border-radius: 100px;--config-button-secondary-border-width: 0px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #fff;--config-button-secondary-focus-background-color: #4b1a62ff;--config-button-secondary-focus-border-color: #4b1a62ff;--config-button-secondary-focus-border-width: 0px;--config-button-secondary-focus-color: #fff;--config-button-secondary-hover-background-color: #300C41;--config-button-secondary-hover-border-color: #322c7400;--config-button-secondary-hover-border-width: 0px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #00000000;--config-button-toggle-active-border-color: #00000000;--config-button-toggle-active-color: #808080;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #f3f2f000;--config-button-toggle-border-radius: 100px;--config-button-toggle-border-width: 0px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #808080;--config-button-toggle-filled-background-color: #5b1f76ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #4b1a62ff;--config-button-toggle-hover-background-color: #5050d600;--config-button-toggle-hover-border-color: #5050d600;--config-button-toggle-hover-color: #808080;--config-button-toggle-on-active-background-color: #E3e3e3;--config-button-toggle-on-active-border-color: #5050d600;--config-button-toggle-on-active-color: #808080;--config-button-toggle-on-background-color: #E3e3e3;--config-button-toggle-on-border-color: #5050d600;--config-button-toggle-on-border-radius: 100px;--config-button-toggle-on-border-width: 0px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #808080;--config-button-toggle-on-hover-background-color: #E3e3e3;--config-button-toggle-on-hover-border-color: #5050d600;--config-button-toggle-on-hover-color: #808080;--config-button-toggle-outline-background-color: #5b1f76ff;--config-button-toggle-outline-color: #5b1f76ff;--config-button-toggle-outline-pseudo-color: #5b1f76ff;--config-button-toggle-outline-spinner-color: #5b1f76ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #001b38ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #5b1f76ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #001b38ff;--config-editor-comment-toolbar-button-hover-color: #5b1f76ff;--config-footer-background-color: #001b38ff;--config-footer-color: #fff;--config-header-color: #001b38ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #001b38ff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #5b1f76ff;--config-link-base-color: #001b38ff;--config-link-base-hover-color: #5b1f76ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: transparent;--config-main-navigation-border-top-color: transparent;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #001b38;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #ffffff;--config-main-navigation-search-placeholder-color: #808080ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #5b1f76ff;--config-meta-text-color: #808080ff;--config-notification-widget-background-color: #5b1f76ff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #5b1f76ff;--config-paging-item-hover-color: #5b1f76ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #001b38ff;--config-sidebar-widget-font-family: "Roobert", sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #001b38ff;--config-tag-modify-link-color: #5b1f76ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #e7abffff;--config-tag-pill-hover-border-color: #5b1f76ff;--config-tag-pill-hover-color: #5b1f76ff;--config-thread-list-best-answer-background-color: #2d80580d;--config-thread-list-best-answer-border-color: #2d8058ff;--config-thread-list-mod-break-background: #5b1f760d;--config-thread-list-mod-break-border-color: #5b1f76ff;--config-thread-list-sticky-topic-background: #5b1f76f2;--config-thread-list-sticky-topic-border-color: #5b1f76ff;--config-thread-list-sticky-topic-flag-color: #5b1f76ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #2d8058ff;--config-thread-pill-author-background-color: #5b1f76ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #808080ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #5b1f76ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #2d8058ff;--config-topic-page-answered-field-link-color: #5b1f76ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #5b1f76ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #e3e3e3ff;--config-topic-question-color: #808080ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #001b38ff;--config-widget-tabs-forum-list-header-hover-color: #5b1f76ff;--config-card-border-radius: 10px;--config-card-border-width: 1px;--config-card-background-color: #ffffff;--config-card-hover-background-color: #f5f5f500;--config-card-hover-shadow: 0;--config-card-active-background-color: #ffffff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-list-views-use-card-theme: 0;--config-list-views-card-border-width: 1px;--config-list-views-card-border-radius: 5px;--config-list-views-card-default-background-color: #ffffff;--config-list-views-card-default-title-color: #001b38ff;--config-list-views-card-default-text-color: #001b38ff;--config-list-views-card-default-border-color: #e3e3e3ff;--config-list-views-card-hover-background-color: #ffffff;--config-list-views-card-hover-title-color: #001b38ff;--config-list-views-card-hover-text-color: #001b38ff;--config-list-views-card-hover-border-color: #e3e3e3ff;--config-list-views-card-click-background-color: 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community","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"CONTENT","selectedDisplayViewPreference":"Card","maxNumberOfItems":5,"selectedCardsPerRow":"2","selectedMobileLayout":"horizontallyScrollable"},"featuredTopics":[{"url":"https:\/\/community.front.com\/announcements-63\/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220","title":"Front Support team\u2019s modified hours March 3-7 while at company offsite","description":"<p><span style=\"color:#020617;\">Dear Front Community,<\/span><br \/>\u00a0<\/p><p><span style=\"color:#020617;\">We're excited to share that our Front team will be gathering for our company offsite in Mexico from March 3-7, 2025. This valuable time together allows our team to strengthen connections, align on our vision, and continue building the best possible experience for you, our valued customers.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#020617;\">\u2753What this means for you<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">During this period:<\/span><\/p><ul><li><span style=\"color:#020617;\">Our support team will remain operational<\/span><\/li>\t<li><span style=\"color:#020617;\">Response times for non-urgent matters may be slightly longer than usual<\/span><\/li>\t<li><span style=\"color:#020617;\">Critical and urgent issues will continue to receive prompt attention<\/span><\/li>\t<li><span style=\"color:#020617;\">Regular service will resume on March 11th, 2025<\/span><br \/>\t\u00a0<\/li><\/ul><h2><span style=\"color:#020617;\">\ud83e\udde0 Why this matters<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">At Front, we believe that strong team relationships lead to better customer experiences. This offsite gives our team the opportunity to:<\/span><\/p><ul><li><span style=\"color:#020617;\">Build stronger cross-functional relationships<\/span><\/li>\t<li><span style=\"color:#020617;\">Share knowledge and best practices<\/span><\/li>\t<li><span style=\"color:#020617;\">Collaborate on future innovations<\/span><\/li>\t<li><span style=\"color:#020617;\">Align on our mission to help teams do their best work<\/span><\/li><\/ul><p>\u00a0<\/p><h2><span style=\"color:#020617;\">\ud83c\udd98 Need support during this time?<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">If you need assistance during our offsite:<\/span><\/p><ol><li><span style=\"color:#020617;\">Live chat will not be available and will auto-direct to a form request<\/span><\/li>\t<li><span style=\"color:#020617;\">Check our <\/span><a href=\"http:\/\/help.front.com\"><span style=\"color:#1155cc;\"><u>Help Center<\/u><\/span><\/a><span style=\"color:#020617;\"> any time for immediate answers to common questions<\/span><\/li>\t<li><span style=\"color:#020617;\">If you're experiencing a business-critical outage, our system will automatically prioritize these inquiries and you\u2019ll hear back as normal<\/span><\/li>\t<li><span style=\"color:#020617;\">For general inquiries, our support team may take longer to respond<\/span><\/li><\/ol><p>\u00a0<\/p><p><span style=\"color:#020617;\">We appreciate your understanding as we invest in our team to better serve you. Thank you for being part of the Front community!<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#020617;\">Kenji Hayward<\/span><\/p><p><span style=\"color:#020617;\">Head of Support @ Front<\/span><\/p><p>\u00a0<\/p>","id":2220,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/6c25a7f6-a223-42de-8d7f-7b1a24ace15d_thumb.jpg","label":"Announcement","replyCount":0,"views":240,"post":{"id":4606,"author":{"id":194,"url":"\/members\/kenji-194","name":"Kenji","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/a703a80d-fa2c-4fef-9fd3-15023fecd384.png","userTitle":"Fronteer","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Fronteer"},"userLevel":2,"badges":[{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Innovator","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/f01f0691-8ad8-4707-a199-1399ee2f09f9_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#020617;\">Dear Front Community,<\/span><br \/>\u00a0<\/p><p><span style=\"color:#020617;\">We're excited to share that our Front team will be gathering for our company offsite in Mexico from March 3-7, 2025. This valuable time together allows our team to strengthen connections, align on our vision, and continue building the best possible experience for you, our valued customers.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#020617;\">\u2753What this means for you<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">During this period:<\/span><\/p><ul><li><span style=\"color:#020617;\">Our support team will remain operational<\/span><\/li>\t<li><span style=\"color:#020617;\">Response times for non-urgent matters may be slightly longer than usual<\/span><\/li>\t<li><span style=\"color:#020617;\">Critical and urgent issues will continue to receive prompt attention<\/span><\/li>\t<li><span style=\"color:#020617;\">Regular service will resume on March 11th, 2025<\/span><br \/>\t\u00a0<\/li><\/ul><h2><span style=\"color:#020617;\">\ud83e\udde0 Why this matters<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">At Front, we believe that strong team relationships lead to better customer experiences. This offsite gives our team the opportunity to:<\/span><\/p><ul><li><span style=\"color:#020617;\">Build stronger cross-functional relationships<\/span><\/li>\t<li><span style=\"color:#020617;\">Share knowledge and best practices<\/span><\/li>\t<li><span style=\"color:#020617;\">Collaborate on future innovations<\/span><\/li>\t<li><span style=\"color:#020617;\">Align on our mission to help teams do their best work<\/span><\/li><\/ul><p>\u00a0<\/p><h2><span style=\"color:#020617;\">\ud83c\udd98 Need support during this time?<\/span><\/h2><p>\u00a0<\/p><p><span style=\"color:#020617;\">If you need assistance during our offsite:<\/span><\/p><ol><li><span style=\"color:#020617;\">Live chat will not be available and will auto-direct to a form request<\/span><\/li>\t<li><span style=\"color:#020617;\">Check our <\/span><a href=\"http:\/\/help.front.com\"><span style=\"color:#1155cc;\"><u>Help Center<\/u><\/span><\/a><span style=\"color:#020617;\"> any time for immediate answers to common questions<\/span><\/li>\t<li><span style=\"color:#020617;\">If you're experiencing a business-critical outage, our system will automatically prioritize these inquiries and you\u2019ll hear back as normal<\/span><\/li>\t<li><span style=\"color:#020617;\">For general inquiries, our support team may take longer to respond<\/span><\/li><\/ol><p>\u00a0<\/p><p><span style=\"color:#020617;\">We appreciate your understanding as we invest in our team to better serve you. Thank you for being part of the Front community!<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#020617;\">Kenji Hayward<\/span><\/p><p><span style=\"color:#020617;\">Head of Support @ Front<\/span><\/p><p>\u00a0<\/p>","url":"\/announcements-63\/front-support-team-s-modified-hours-march-3-7-while-at-company-offsite-2220?postid=4606#post4606","creationDate":"2025-02-25T20:41:50+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":7,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.front.com\/announcements-63\/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248","title":"How BentoBox effortlessly scales CX & cuts handle time by 50%","description":"<p><span style=\"color:#000000;\">See how BentoBox offers more support channels, improves handling time by 50%, and provides higher quality care to their customers with Front.<\/span><\/p><p><span style=\"color:#000000;\">BentoBox empowers the world\u2019s restaurants to succeed in their own missions of hospitality. When your customer-base is the hospitality industry, it\u2019s vital to deliver a level of service to match. By unlocking unprecedented collaboration with Front, BentoBox is able to offer more support channels, improve response times, and provide higher quality care to their customers. Peek behind the curtain and hear directly from BentoBox\u2019s team to learn how they:<\/span><\/p><ul><li><span style=\"color:#000000;\">Track key metrics to streamline operations, improving handle times by 50% and resolution times by 27%\u00a0\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">Set up chat workflows to enable faster response times without sacrificing quality of care<\/span><\/li>\t<li><span style=\"color:#000000;\">Update and maintain a comprehensive knowledge base so customers can instantly find the information they need<\/span><\/li><\/ul><p><span style=\"color:#000000;\">Save your spot \ud83d\udc49 <\/span><a href=\"https:\/\/front.com\/resources\/game-changer-webinar-bentobox\"><span style=\"color:#1155cc;\"><u>https:\/\/front.com\/resources\/game-changer-webinar-bentobox<\/u><\/span><\/a><span style=\"color:#000000;\">\u00a0<\/span><\/p><p>\u00a0<\/p>","id":2248,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/631b1f9f-d958-46c1-99d3-90b990f0cd10_thumb.png","label":"Event","replyCount":0,"views":29,"post":{"id":4655,"author":{"id":133,"url":"\/members\/helena-133","name":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":5,"badges":[{"title":"Inspirational Techie","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/2fa3b4bb-b0c0-4019-b6e1-415025effb88_thumb.png"},{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Smarty Pants","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/c6bb8840-420b-4976-8913-c1b5fc145e1f_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Beta Tester","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/4d6775ce-3693-4d8a-8f7f-b991a2f11255_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">See how BentoBox offers more support channels, improves handling time by 50%, and provides higher quality care to their customers with Front.<\/span><\/p><p><span style=\"color:#000000;\">BentoBox empowers the world\u2019s restaurants to succeed in their own missions of hospitality. When your customer-base is the hospitality industry, it\u2019s vital to deliver a level of service to match. By unlocking unprecedented collaboration with Front, BentoBox is able to offer more support channels, improve response times, and provide higher quality care to their customers. Peek behind the curtain and hear directly from BentoBox\u2019s team to learn how they:<\/span><\/p><ul><li><span style=\"color:#000000;\">Track key metrics to streamline operations, improving handle times by 50% and resolution times by 27%\u00a0\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">Set up chat workflows to enable faster response times without sacrificing quality of care<\/span><\/li>\t<li><span style=\"color:#000000;\">Update and maintain a comprehensive knowledge base so customers can instantly find the information they need<\/span><\/li><\/ul><p><span style=\"color:#000000;\">Save your spot \ud83d\udc49 <\/span><a href=\"https:\/\/front.com\/resources\/game-changer-webinar-bentobox\"><span style=\"color:#1155cc;\"><u>https:\/\/front.com\/resources\/game-changer-webinar-bentobox<\/u><\/span><\/a><span style=\"color:#000000;\">\u00a0<\/span><\/p><p>\u00a0<\/p>","url":"\/announcements-63\/how-bentobox-effortlessly-scales-cx-cuts-handle-time-by-50-2248?postid=4655#post4655","creationDate":"2025-02-28T22:46:24+0000","relativeCreationDate":"3 days ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.front.com\/announcements-63\/new-and-improved-ticketing-course-in-front-academy-2221","title":"New and improved ticketing course in Front Academy","description":"<p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">We're excited to announce an update to our <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><em><u>Create your ticketing system with Front<\/u><\/em><\/span><\/span><\/a><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\"> course in Front Academy. Whether you're a seasoned Front user or just getting started, this updated course provides valuable insights and practical guidance to streamline your workflows and enhance customer service.<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">Here's what you can expect to learn:<\/span><\/span><\/p><ul><li><span style=\"color:#1f1f1f;\"><strong>\ud83c\udf9f\ufe0f Ticketing fundamentals:<\/strong><\/span><span style=\"color:#1f1f1f;\"> We'll cover what ticketing is, why it's important, and how it works within Front.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83e\udd1d Hands-on guidance:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Learn how to enable ticketing, utilize ticket statuses (including new custom statuses), and leverage ticket IDs.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udd03 Workflow optimization:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Discover how to automate actions using rules and macros based on ticket status.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udcc8 Performance insights:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Understand how to track and analyze ticketing metrics within Front Analytics.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udd11 Customer portal mastery:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Learn how to empower your customers with Front's new Customer Portal.<\/span><\/li><\/ul><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">This updated course will equip you to provide exceptional service, delight your customers, and keep all your tickets organized.\u00a0<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">\ud83d\udc49 <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Enroll in the course here<\/u><\/span><\/span><\/a><\/p><p>\u00a0<\/p>","id":2221,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3b2d5af3-37f9-4914-befa-fe95a3c9b8e3_thumb.png","label":"Training","replyCount":0,"views":111,"post":{"id":4607,"author":{"id":133,"url":"\/members\/helena-133","name":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":5,"badges":[{"title":"Inspirational Techie","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/2fa3b4bb-b0c0-4019-b6e1-415025effb88_thumb.png"},{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Smarty Pants","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/c6bb8840-420b-4976-8913-c1b5fc145e1f_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Beta Tester","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/4d6775ce-3693-4d8a-8f7f-b991a2f11255_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">We're excited to announce an update to our <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><em><u>Create your ticketing system with Front<\/u><\/em><\/span><\/span><\/a><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\"> course in Front Academy. Whether you're a seasoned Front user or just getting started, this updated course provides valuable insights and practical guidance to streamline your workflows and enhance customer service.<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">Here's what you can expect to learn:<\/span><\/span><\/p><ul><li><span style=\"color:#1f1f1f;\"><strong>\ud83c\udf9f\ufe0f Ticketing fundamentals:<\/strong><\/span><span style=\"color:#1f1f1f;\"> We'll cover what ticketing is, why it's important, and how it works within Front.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83e\udd1d Hands-on guidance:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Learn how to enable ticketing, utilize ticket statuses (including new custom statuses), and leverage ticket IDs.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udd03 Workflow optimization:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Discover how to automate actions using rules and macros based on ticket status.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udcc8 Performance insights:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Understand how to track and analyze ticketing metrics within Front Analytics.<\/span><\/li>\t<li><span style=\"color:#1f1f1f;\"><strong>\ud83d\udd11 Customer portal mastery:<\/strong><\/span><span style=\"color:#1f1f1f;\"> Learn how to empower your customers with Front's new Customer Portal.<\/span><\/li><\/ul><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">This updated course will equip you to provide exceptional service, delight your customers, and keep all your tickets organized.\u00a0<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#1f1f1f;\"><span style=\"background-color:#ffffff;\">\ud83d\udc49 <\/span><\/span><a href=\"https:\/\/academy.front.com\/app\/courses\/54117e96-58bd-442f-995a-fb1de30af2ee\"><span style=\"color:#1155cc;\"><span style=\"background-color:#ffffff;\"><u>Enroll in the course here<\/u><\/span><\/span><\/a><\/p><p>\u00a0<\/p>","url":"\/announcements-63\/new-and-improved-ticketing-course-in-front-academy-2221?postid=4607#post4607","creationDate":"2025-02-25T21:18:31+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.front.com\/announcements-63\/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223","title":"How we built Queue Crushes: Front Support\u2019s remote collaboration framework","description":"<p><span style=\"color:#000000;\">Ever wished remote support felt as connected as an in-office team? That\u2019s why our support team created Queue Crushes \u2014 a structured, real-time collaboration session where our support team tackles cases together, shares insights, and strengthens teamwork.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">What started as a simple idea to bring back the ease of quick, in-person collaboration has evolved into a cornerstone of how we work. With dedicated one-hour sessions, anyone in support can bring their trickiest cases, learn from teammates, and improve processes together. It\u2019s helped us solve cases faster, break down silos, and create a stronger, more engaged team.<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83d\udccd Want to learn how to build something similar for your team? <\/span><a href=\"https:\/\/front.com\/blog\/how-we-built-queue-crushes\"><span style=\"color:#1155cc;\"><u>Read the full article here<\/u><\/span><\/a><span style=\"color:#000000;\">.<\/span><\/p>","id":2223,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/dba124b2-b444-4934-8f53-e089b0bf689d_thumb.png","label":"Resource","replyCount":0,"views":79,"post":{"id":4610,"author":{"id":133,"url":"\/members\/helena-133","name":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":5,"badges":[{"title":"Inspirational Techie","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/2fa3b4bb-b0c0-4019-b6e1-415025effb88_thumb.png"},{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Smarty Pants","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/c6bb8840-420b-4976-8913-c1b5fc145e1f_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Beta Tester","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/4d6775ce-3693-4d8a-8f7f-b991a2f11255_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">Ever wished remote support felt as connected as an in-office team? That\u2019s why our support team created Queue Crushes \u2014 a structured, real-time collaboration session where our support team tackles cases together, shares insights, and strengthens teamwork.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">What started as a simple idea to bring back the ease of quick, in-person collaboration has evolved into a cornerstone of how we work. With dedicated one-hour sessions, anyone in support can bring their trickiest cases, learn from teammates, and improve processes together. It\u2019s helped us solve cases faster, break down silos, and create a stronger, more engaged team.<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83d\udccd Want to learn how to build something similar for your team? <\/span><a href=\"https:\/\/front.com\/blog\/how-we-built-queue-crushes\"><span style=\"color:#1155cc;\"><u>Read the full article here<\/u><\/span><\/a><span style=\"color:#000000;\">.<\/span><\/p>","url":"\/announcements-63\/how-we-built-queue-crushes-front-support-s-remote-collaboration-framework-2223?postid=4610#post4610","creationDate":"2025-02-25T21:34:55+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.front.com\/announcements-63\/boundless-immigration-transformed-operations-with-front-intelligence-2222","title":"Boundless Immigration transformed operations with Front Intelligence","description":"<p><span style=\"color:#000000;\">Boundless Immigration simplifies immigration for individuals, families, and businesses with innovative software, expert legal guidance, and a commitment to making the process accessible and easy for everyone.<\/span><br \/><br \/><span style=\"color:#000000;\">Front has fundamentally transformed how Boundless Immigration delivers customer service, enabling the team to scale operations without proportionally increasing resources. By leveraging Front\u2019s automation, routing, and AI capabilities, Boundless saves over 10,000 hours every quarter \u2014 time that would otherwise be spent on manual processes like tagging, triaging, and responding to inquiries.<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83d\udccc Read the full story: <\/span><a href=\"https:\/\/front.com\/customer-stories\/boundless-immigration\"><span style=\"color:#1155cc;\"><u>https:\/\/front.com\/customer-stories\/boundless-immigration<\/u><\/span><\/a><span style=\"color:#999999;\"> <\/span><\/p>","id":2222,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/f0fb1245-ecab-4371-8e6f-85cbb5070fdb_thumb.png","label":"Resource","replyCount":0,"views":27,"post":{"id":4608,"author":{"id":133,"url":"\/members\/helena-133","name":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":5,"badges":[{"title":"Inspirational Techie","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/2fa3b4bb-b0c0-4019-b6e1-415025effb88_thumb.png"},{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Smarty Pants","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/c6bb8840-420b-4976-8913-c1b5fc145e1f_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Beta Tester","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/4d6775ce-3693-4d8a-8f7f-b991a2f11255_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">Boundless Immigration simplifies immigration for individuals, families, and businesses with innovative software, expert legal guidance, and a commitment to making the process accessible and easy for everyone.<\/span><br \/><br \/><span style=\"color:#000000;\">Front has fundamentally transformed how Boundless Immigration delivers customer service, enabling the team to scale operations without proportionally increasing resources. By leveraging Front\u2019s automation, routing, and AI capabilities, Boundless saves over 10,000 hours every quarter \u2014 time that would otherwise be spent on manual processes like tagging, triaging, and responding to inquiries.<\/span><\/p><p><br \/><span style=\"color:#000000;\">\ud83d\udccc Read the full story: <\/span><a href=\"https:\/\/front.com\/customer-stories\/boundless-immigration\"><span style=\"color:#1155cc;\"><u>https:\/\/front.com\/customer-stories\/boundless-immigration<\/u><\/span><\/a><span style=\"color:#999999;\"> <\/span><\/p>","url":"\/announcements-63\/boundless-immigration-transformed-operations-with-front-intelligence-2222?postid=4608#post4608","creationDate":"2025-02-25T21:24:57+0000","relativeCreationDate":"6 days 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I\u2019ve been having issues using the code block feature when creating an article in the knowledge base. Is there a specific formatting type that I need to use? I have a standard iframe code.\u00a0<\/p>","id":2003,"featuredImage":"","label":"","replyCount":9,"views":73,"post":{"id":4183,"author":{"id":1880,"url":"\/members\/kmitch-1880","name":"kmitch","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/ee4b0f50-1245-4c82-a6cf-7d571742b276.png","userTitle":"Conversationalist","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Conversationalist"},"userLevel":0,"badges":[{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"}],"isBanned":false},"content":"<p>Hello! I\u2019ve been having issues using the code block feature when creating an article in the knowledge base. Is there a specific formatting type that I need to use? I have a standard iframe code.\u00a0<\/p>","url":"\/product-q-a-45\/code-block-issues-with-article-in-knowledge-base-2003?postid=4183#post4183","creationDate":"2024-12-17T19:08:30+0000","relativeCreationDate":"2 months ago"},"contentType":"question","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":true},{"url":"https:\/\/community.front.com\/product-q-a-45\/bump-conversation-workarounds-for-individual-inbox-2099","title":"Bump Conversation Workarounds for Individual Inbox","description":"<p>Has\u00a0anyone found a workaround for how to bump up conversations or discussions that YOU have added a comment to? For example, I have a discussion with several colleagues, but every time I add a comment, it doesn\u2019t bump it up to the top of my conversation list as unread. When they add a comment it does. I\u2019ve been trying to find a workaround for this. Can\u2019t quite do it with rules.\u00a0<\/p>","id":2099,"featuredImage":"","label":"","replyCount":8,"views":36,"post":{"id":4360,"author":{"id":1880,"url":"\/members\/kmitch-1880","name":"kmitch","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/ee4b0f50-1245-4c82-a6cf-7d571742b276.png","userTitle":"Conversationalist","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Conversationalist"},"userLevel":0,"badges":[{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"}],"isBanned":false},"content":"<p>Has\u00a0anyone found a workaround for how to bump up conversations or discussions that YOU have added a comment to? For example, I have a discussion with several colleagues, but every time I add a comment, it doesn\u2019t bump it up to the top of my conversation list as unread. When they add a comment it does. I\u2019ve been trying to find a workaround for this. Can\u2019t quite do it with rules.\u00a0<\/p>","url":"\/product-q-a-45\/bump-conversation-workarounds-for-individual-inbox-2099?postid=4360#post4360","creationDate":"2025-01-23T18:38:44+0000","relativeCreationDate":"1 month ago"},"contentType":"question","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":true},{"url":"https:\/\/community.front.com\/product-q-a-45\/conversation-behaviour-ui-platform-2061","title":"Conversation behaviour | UI platform","description":"<p>Hello\u00a0<\/p><p>I have several questions around UI and conversation behaviour when making changes:<\/p><ol type=\"A\"><li><strong>Conversation moving from one inbox to another<\/strong><\/li><\/ol><p>I would like to ask for any good advice or work around to avoid the conversation to disappear from the page when making a change.<\/p><p>i.e: I move a conversation from inbox A to inbox B - current behaviour. I stop seeing the conversation, as this one is moved from the inbox Im in.<\/p><ol type=\"1\"><li>I\u2019d like the conversation to remain on the page, as sometimes I need to add a comment, a tag, or simply review some information<\/li><\/ol><ol start=\"2\" type=\"A\"><li><strong>Moving a conversation from one inbox to another (II)<\/strong><\/li><\/ol><p>When a moving a conversation both status and assignee are changed.\u00a0<br \/>I have tried to create a rule to prevent these changes, however, something is failing -<\/p><p>I have created a rule for Archived conversations to be moved but assignee and status remain the same\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/acf1f448-df35-4a43-abc7-572401e62506.png\" \/><\/figure><p>\u00a0Macro is applied, however, conversation is reopened and then unassigned\u00a0<\/p><p>Help? xD<\/p><p>\u00a0<\/p><p>As a summary,\u00a0<\/p><p>1- how to avoid not seeing the conversation when making a change<\/p><p>2- how to avoid conversation being unassigned when moved from one inbox to another<\/p><p>3- how to avoid conversation status to change if im moving and its already archived.\u00a0<\/p><p>\u00a0<\/p><p>Thanks!\u00a0<\/p>","id":2061,"featuredImage":"","label":"","replyCount":5,"views":70,"post":{"id":4295,"author":{"id":1903,"url":"\/members\/alex-soria-1903","name":"alex_soria","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/ed5b5074-912f-49fa-98f9-f94441a39c00.png","userTitle":"Helper","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Helper"},"userLevel":0,"badges":[{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"}],"isBanned":false},"content":"<p>Hello\u00a0<\/p><p>I have several questions around UI and conversation behaviour when making changes:<\/p><ol type=\"A\"><li><strong>Conversation moving from one inbox to another<\/strong><\/li><\/ol><p>I would like to ask for any good advice or work around to avoid the conversation to disappear from the page when making a change.<\/p><p>i.e: I move a conversation from inbox A to inbox B - current behaviour. I stop seeing the conversation, as this one is moved from the inbox Im in.<\/p><ol type=\"1\"><li>I\u2019d like the conversation to remain on the page, as sometimes I need to add a comment, a tag, or simply review some information<\/li><\/ol><ol start=\"2\" type=\"A\"><li><strong>Moving a conversation from one inbox to another (II)<\/strong><\/li><\/ol><p>When a moving a conversation both status and assignee are changed.\u00a0<br \/>I have tried to create a rule to prevent these changes, however, something is failing -<\/p><p>I have created a rule for Archived conversations to be moved but assignee and status remain the same\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/acf1f448-df35-4a43-abc7-572401e62506.png\" \/><\/figure><p>\u00a0Macro is applied, however, conversation is reopened and then unassigned\u00a0<\/p><p>Help? xD<\/p><p>\u00a0<\/p><p>As a summary,\u00a0<\/p><p>1- how to avoid not seeing the conversation when making a change<\/p><p>2- how to avoid conversation being unassigned when moved from one inbox to another<\/p><p>3- how to avoid conversation status to change if im moving and its already archived.\u00a0<\/p><p>\u00a0<\/p><p>Thanks!\u00a0<\/p>","url":"\/product-q-a-45\/conversation-behaviour-ui-platform-2061?postid=4295#post4295","creationDate":"2025-01-14T10:28:06+0000","relativeCreationDate":"1 month ago"},"contentType":"question","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":true},{"url":"https:\/\/community.front.com\/workflows-discussion-47\/group-contact-1999","title":"Group Contact","description":"<p>Is it possible to create a group email contact (several email addresses in one group)\u00a0which you can then send an email out with?\u00a0 What I\u2019m trying to achieve is a team list of contacts that I could enter the group name in a new email instead of each individual person.\u00a0 Same process with adding a comment under an email could one use a group contact?<\/p>","id":1999,"featuredImage":"","label":"","replyCount":4,"views":33,"post":{"id":4173,"author":{"id":1765,"url":"\/members\/harry-1765","name":"harry","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/95c58b12-32df-44dd-9b05-04a247366b04.png","userTitle":"Helper","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Helper"},"userLevel":1,"badges":[{"title":"Brainy","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Icebreaker","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Innovator","url":"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/f01f0691-8ad8-4707-a199-1399ee2f09f9_thumb.png"},{"title":"Front Certified 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qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div><div class="leaderboard-link-text"><a href="/leaderboard?period=allTime" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" 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{badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading badges__heading">Awarded badges</h3><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" title="Innovator" alt="Innovator" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1907">pablo_gomez</a><span class="text--meta">has earned the badge Innovator</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/58b21fe2-068c-4740-8570-a0a36d4436d7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/58b21fe2-068c-4740-8570-a0a36d4436d7.png" title="Visionary" alt="Visionary" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1418">Liz</a><span class="text--meta">has earned the badge Visionary</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" title="Innovator" alt="Innovator" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-315">Nick</a><span class="text--meta">has earned the badge Innovator</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/f01f0691-8ad8-4707-a199-1399ee2f09f9.png" title="Innovator" alt="Innovator" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1978">andrewg</a><span class="text--meta">has earned the badge Innovator</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/front-en/attachment/921b0dc0-7cc6-4262-a99e-ee074eaea3b0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/front-en/attachment/921b0dc0-7cc6-4262-a99e-ee074eaea3b0.png" title="Icebreaker" alt="Icebreaker" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1985">sudhanshu</a><span class="text--meta">has earned the badge Icebreaker</span></div></div></li></ul><a class="btn--cta btn--show-more link link--underline widget--badges__btn-more" href="/badges">Show all badges<svg width="20" height="20" viewBox="0 0 24 24" class="badges-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></section></div></div></div></div></div></div> </div> </div> <div class="widget-container widget-container--quick_links widget-container--index-17" data-idx="17"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/quick-links/QuickLinksContainer.sync" class="" data-props="{"data":[{"title":"Front Academy","url":"https:\/\/academy.front.com","description":"Enroll in hands-on training to achieve your goals with 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