How your support team’s tone will build trust with every reply

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We\u2019ve developed a thoughtful tone framework that ensures every interaction builds trust and strengthens customer relationships.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Want to see how we do it? <\/span><a href=\"https:\/\/front.com\/blog\/how-support-nails-tone-at-front\"><span style=\"color:#1155cc;\"><u>Check out our support team\u2019s tone guidelines<\/u><\/span><\/a><span style=\"color:#000000;\"> and get actionable tips to refine your team\u2019s communication.<\/span><\/p><p>\u00a0<\/p>","publishedAt":"2025-02-11T21:33:29+00:00","author":{"userId":133,"username":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","profileUrl":"\/members\/helena-133","reputation":121,"rank":{"id":"1","name":"Community 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add your reason to the report."}}},"topicContent":{"showBadges":true,"showReputation":true,"showReport":false,"canEndUserAddPublicTags":true,"isPublicTagManagementEnabled":null,"disableFileAttachments":true,"topicPrefixQuestion":"vraag","topicPrefixAnswer":"beantwoord","isPreview":null,"featuredImage":"\n \n <img class=\"thread-details-featured-image qa-thread-featured-image\"\n srcset=\"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png 480w,https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png 700w,https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png 1000w,https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png 1400w,https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png 2000w\"\n sizes=\"(max-width: 1024px) 700px, 100vw\"\n src=\"https:\/\/uploads-us-west-2.insided.com\/front-en\/attachment\/851e8422-908b-41a5-ad76-f54f48fef11e_thumb.png\" alt=\"How your support team\u2019s tone will build trust with every reply\" \/>\n ","publicLabel":"Resource","ideaStatus":null,"productAreas":null,"ssoLoginUrl":""},"isTopicClosedForReply":false,"shouldDisplayReplies":true,"repliesProps":{"type":"article","breadcrumbs":[{"title":"Home","url":"\/"},{"title":"Discussions","url":"\/community"},{"title":"Front users","url":"\/front-users-44"},{"title":"Announcements","url":"\/announcements-63"},{"title":"How your support team\u2019s tone will build trust with every reply","url":"\/announcements-63\/how-your-support-team-s-tone-will-build-trust-with-every-reply-2160"}],"replies":[{"postId":4515,"privatePostId":381,"contentType":"article_reply","author":{"userId":2043,"username":"alec_badillo","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/0149e4bf-21ac-41ae-93a4-9b205db125c2.png","profileUrl":"\/members\/alec-badillo-2043","reputation":3,"rank":{"id":"15","name":"Conversationalist","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Front Certified Admin","image":"a117e296-73f8-400d-8e45-ad799ff71d7b_thumb.png"}],"signature":"","posts":1,"customoptions":7,"options":1024,"usertitle":"Conversationalist","customtitle":"Conversationalist","showBadges":true,"showReputation":true},"content":"<p>A great tool I will start using is the ''Compose with IA'', I think it is a great way to improve the tone of the email.<\/p>","likes":["133"],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2025-02-15T23:20:51+0000","isHighlighted":false,"isPinned":false},{"postId":4540,"privatePostId":382,"contentType":"article_reply","author":{"userId":133,"username":"helena","avatar":"https:\/\/uploads-us-west-2.insided.com\/front-en\/icon\/200x200\/4b996718-fe28-49af-84cc-1bd2430533f9.png","profileUrl":"\/members\/helena-133","reputation":121,"rank":{"id":"1","name":"Community Manager","avatarIcon":{"source":"","thumbnail":""},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Inspirational Techie","image":"2fa3b4bb-b0c0-4019-b6e1-415025effb88_thumb.png"},{"title":"Brainy","image":"be2539fa-2760-47d4-b847-8fa56ccfb7f3_thumb.png"},{"title":"Conversationalist","image":"3c746a06-fd6d-40b3-a5ba-925131f64e3b_thumb.png"},{"title":"Smarty Pants","image":"c6bb8840-420b-4976-8913-c1b5fc145e1f_thumb.png"},{"title":"Icebreaker","image":"921b0dc0-7cc6-4262-a99e-ee074eaea3b0_thumb.png"},{"title":"Beta Tester","image":"4d6775ce-3693-4d8a-8f7f-b991a2f11255_thumb.png"}],"signature":"Helena, Product Education Lead","posts":130,"customoptions":7,"options":1024,"usertitle":"Community Manager","customtitle":"Community Manager","showBadges":true,"showReputation":true},"content":"<p>\u200b<user-mention data-id=\"2043\">@alec_badillo<\/user-mention>\u00a0Absolutely! That\u2019s a great tip that will greatly speed up our replies. For everyone else reading, here\u2019s an article explaining how to use the AI Compose feature:\u00a0<a href=\"https:\/\/help.front.com\/en\/articles\/2003\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/help.front.com\/en\/articles\/2003<\/a>\u00a0<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2025-02-18T18:06:43+0000","isHighlighted":false,"isPinned":false}],"totalRepliesPageCount":1,"repliesAuthorSettingMap":{"alec_badillo":{"showBadges":true,"showReputation":true},"helena":{"showBadges":true,"showReputation":true}},"totalRepliesCount":2,"canUserMarkBestAnswer":false,"currentSort":"dateline.asc"}}'><div class="box__content"> <div class="box"><div class="post__content js-content--original qa-topic-post-content post__content--new-editor" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p><span style="color:#000000;">A great support experience isn’t just about solving problems — it’s about how you communicate. We’ve developed a thoughtful tone framework that ensures every interaction builds trust and strengthens customer relationships.</span></p><p> </p><p><span style="color:#000000;">Want to see how we do it? </span><a href="https://front.com/blog/how-support-nails-tone-at-front"><span style="color:#1155cc;"><u>Check out our support team’s tone guidelines</u></span></a><span style="color:#000000;"> and get actionable tips to refine your team’s communication.</span></p><p> </p> </div> </div> <div class="box"> <div class="pagination"> <div class="pages"><span class="paginatin-current">Page 1 / 1 </span></div> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>A great tool I will start using is the ''Compose with IA'', I think it is a great way to improve the tone of the email.</p> <hr class="seperator m-b-0 "> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p><user-mention data-id="2043">@alec_badillo</user-mention> Absolutely! That’s a great tip that will greatly speed up our replies. 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