CX Trends 2025

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Know the ins and outs of the trends, and leave even more of an expert than before. </p> </div> </div> </div> </div> </div> </div> <div class="grid--centered border-b border-outline"></div> <div id="events" class="flex flex-col "> <div x-data="{ expanded: false }" class="bg-dark-cream/50 py-8 lg:py-[4.375rem] scroll-mt-20"> <div class="grid--centered gap-y-6 lg:gap-y-8"> <div class="col-span-full lg:col-span-4 lg:pr-12 flex flex-col gap-6 lg:gap-12 self-start lg:sticky lg:top-36"> <h2 class="text-display-xl lg:text-display-2md font-serif font-no-extrabold max-w-[16rem] sm:max-w-none lg:max-w-[18rem]">Find your nearest event</h2> <form x-data="regionSelector()" x-on:change="track()" action="https://cxtrends.zendesk.com/apac/events" id="events-region" up-history="true" up-autosubmit up-target="[up-id=events-listing]"> <select class="w-auto min-w-[18.2rem] bg-cream border-outline border rounded-md hover:bg-dark-cream focus:bg-dark-cream py-4 px-6 pr-12 focus:outline-none focus:ring-0 appearance-none bg-[url('/dist/svg/chevron-down.svg')] bg-[right_1rem_center] bg-no-repeat" name="events-region" aria-label="Select region"> <option value="north-america" > North America </option> <option value="europe-middle-east-africa" > Europe, Middle East, and Africa </option> <option value="latin-america" > Latin America </option> <option value="asia-pacific" selected > Asia Pacific </option> </select> </form> </div> <div up-id="events-listing" class="col-span-full lg:col-span-8 lg:border-l lg:pl-9 lg:mt-0"> <div class="flex flex-col gap-6"> <a target="_blank" rel="noopener" x-data="eventLink({ date: '01-23-2025', language: 'English (UK)', format: 'Online', title: 'CX Trends 2025 - APAC 1', region: 'APAC', onDemand: false })" x-on:click="track()" href="https://virtualevents.zendesk.com/series/cx-trends-apac1-25/landing_page?utm_medium=webpromo&utm_source=report-landing-page&utm_campaign=Other_Channel_Organic_other_APAC_2025_cxt-2025-event_webpromo_report-landing-page" 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16.8465 166.914 18.303 165.071 19.5775ZM171.569 15.8906C172.696 15.8906 173.413 16.7668 173.413 18.3827C173.413 20.0782 172.525 21.0454 171.023 21.0454C169.624 21.0454 168.747 20.1237 168.725 18.8834L169.965 18.6444V18.781C169.965 19.441 170.329 20.0327 171.046 20.0327C171.808 20.0327 172.172 19.4068 172.172 18.4282C172.172 17.3585 171.751 16.892 171.091 16.892C170.545 16.892 170.147 17.2789 170.067 17.8023L169.009 17.6658L169.373 13.0913H173.128V14.252H170.318L170.101 16.7896C170.363 16.2547 170.875 15.8906 171.569 15.8906Z" fill="#16140C"/><rect x="146.896" y="8.48215" width="31.1379" height="16.6552" rx="3.72414" stroke="#16140C" stroke-width="0.827586"/></svg><span class="sr-only" lang="en-us">CX Trends</span> </div> </div> <div class="flex flex-wrap gap-1 font-sans-condensed font-medium"> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> APAC </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> Online </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> English (UK) </span> </div> </div> <div class="font-sans-condensed font-bold text-super-title-small !leading-extra-tight uppercase pt-1">On-demand</div> <div class="sm:max-w-xl leading-[1.45]"> <p>Hear from Nicholas Thompson, CEO of The Atlantic, and discover the five trends shaping the future of CX, plus how to adopt and integrate human-centric AI into your CX strategy.</p> </div> </div> <span class="w-px border-l border-outline hidden lg:block"></span> <div> <div class="animated-button animated-button--berry w-full sm:w-auto"> <span class="animated-button-text-container font-sans-extended "> <span class="animated-button-text animated-button-text--off"> Watch now </span> <span aria-hidden="true" class="animated-button-text animated-button-text--on"> Watch now </span> </span> </div> </div> </div> </a> <a target="_blank" rel="noopener" x-data="eventLink({ date: '01-23-2025', language: 'English (UK)', format: 'Online', title: 'CX Trends 2025 - APAC 2', region: 'APAC', onDemand: false })" x-on:click="track()" href="https://virtualevents.zendesk.com/series/cx-trends-apac2-25/landing_page?utm_medium=webpromo&utm_source=report-landing-page&utm_campaign=Other_Channel_Organic_other_APAC_2025_cxt-2025-event_webpromo_report-landing-page" class="no-underline group flex gap-4 px-4 py-5 lg:px-6 lg:py-[1.875rem] bg-cream hover:bg-dark-cream focus-visible:bg-dark-cream hover:shadow-ss2 focus-visible:shadow-ss2 border border-outline hover:border-berry focus-visible:border-berry rounded-md"> <div> <span class="bg-berry-200 px-2 py-1.5 rounded-[0.45rem] uppercase text-center flex leading-none flex-col"> <span class="font-medium font-sans-condensed font-medium text-[1.4375rem]">23</span> <span class="font-medium font-sans-condensed font-medium text-[0.8125rem]">Jan</span> </span> </div> <span class="w-px border-l"></span> <div class="w-full flex flex-col gap-6 lg:contents"> <div class="flex-1 flex flex-col gap-4"> <div class="flex flex-col gap-2.5"> <div class="flex flex-col gap-1.5"> <div class="flex gap-2 items-start"> <svg width="180" height="28" viewBox="0 0 180 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11.6348 25.9185C4.95745 25.9185 1.28152 20.8936 1.28152 13.9464C1.28152 5.92008 6.03662 1.60339 11.9383 1.60339C17.1319 1.60339 20.4706 4.77346 21.4486 9.46111L17.0307 10.7426C16.4574 7.74118 14.7712 5.65028 11.9046 5.65028C8.32986 5.65028 6.23897 8.78663 6.23897 13.8115C6.23897 18.8364 8.19497 21.8379 11.9046 21.8379C15.1759 21.8379 16.9295 19.2411 17.3679 15.8013L21.7183 17.049C20.8078 22.2763 17.5028 25.9185 11.6348 25.9185ZM26.6295 25.3789H21.1999L29.4961 13.508L21.6721 2.14297H27.5401L32.3626 9.96697L37.3875 2.14297H42.6485L34.9594 13.137L43.3904 25.3789H37.3875L32.0254 16.9479L26.6295 25.3789ZM53.641 22.5237V3.31339H52.0893C49.2652 3.31339 47.7755 4.15132 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width="31.1379" height="16.6552" rx="3.72414" stroke="#16140C" stroke-width="0.827586"/></svg><span class="sr-only" lang="en-us">CX Trends</span> </div> </div> <div class="flex flex-wrap gap-1 font-sans-condensed font-medium"> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> APAC </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> Online </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> English (UK) </span> </div> </div> <div class="font-sans-condensed font-bold text-super-title-small !leading-extra-tight uppercase pt-1">On-demand</div> <div class="sm:max-w-xl leading-[1.45]"> <p>Hear from Nicholas Thompson, CEO of The Atlantic, and discover the five trends shaping the future of CX, plus how to adopt and integrate human-centric AI into your CX strategy.</p> </div> </div> <span class="w-px border-l border-outline hidden lg:block"></span> <div> <div class="animated-button animated-button--berry w-full sm:w-auto"> <span class="animated-button-text-container font-sans-extended "> <span class="animated-button-text animated-button-text--off"> Watch now </span> <span aria-hidden="true" class="animated-button-text animated-button-text--on"> Watch now </span> </span> </div> </div> </div> </a> <a target="_blank" rel="noopener" x-data="eventLink({ date: '02-18-2025', language: 'English', format: 'In-person', title: 'CX Trends 2025 - Sydney', region: 'APAC', onDemand: false })" x-on:click="track()" href="https://event.zendesk.com/cxtrends-sydney-2025/lp?utm_medium=crosspromo&utm_source=lp&utm_campaign=Other_Channel_Organic_other_APAC_2025_CXT-2025-event_crosspromo_lp" class="no-underline group flex gap-4 px-4 py-5 lg:px-6 lg:py-[1.875rem] bg-cream hover:bg-dark-cream focus-visible:bg-dark-cream hover:shadow-ss2 focus-visible:shadow-ss2 border border-outline hover:border-berry focus-visible:border-berry rounded-md"> <div> <span class="bg-berry-200 px-2 py-1.5 rounded-[0.45rem] uppercase text-center flex leading-none flex-col"> <span class="font-medium font-sans-condensed font-medium text-[1.4375rem]">18</span> <span class="font-medium font-sans-condensed font-medium text-[0.8125rem]">Feb</span> </span> </div> <span class="w-px border-l"></span> <div class="w-full flex flex-col gap-6 lg:contents"> <div class="flex-1 flex flex-col gap-4"> <div class="flex flex-col gap-2.5"> <div class="flex flex-col gap-1.5"> <div class="flex gap-2 items-start"> <svg width="180" height="28" viewBox="0 0 180 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11.6348 25.9185C4.95745 25.9185 1.28152 20.8936 1.28152 13.9464C1.28152 5.92008 6.03662 1.60339 11.9383 1.60339C17.1319 1.60339 20.4706 4.77346 21.4486 9.46111L17.0307 10.7426C16.4574 7.74118 14.7712 5.65028 11.9046 5.65028C8.32986 5.65028 6.23897 8.78663 6.23897 13.8115C6.23897 18.8364 8.19497 21.8379 11.9046 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class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> English </span> </div> </div> <div class="font-sans-condensed font-bold text-super-title-small !leading-extra-tight uppercase pt-1">9:30AM AEST</div> <div class="sm:max-w-xl leading-[1.45]"> <p>78% of CX leaders believe we are experiencing the biggest landscape change in 50 years. During this event, you’ll learn the five trends shaping the future of CX, and how CX leaders are setting themselves apart by harnessing the full potential of AI.</p> </div> </div> <span class="w-px border-l border-outline hidden lg:block"></span> <div> <div class="animated-button animated-button--berry w-full sm:w-auto"> <span class="animated-button-text-container font-sans-extended "> <span class="animated-button-text animated-button-text--off"> Register now </span> <span aria-hidden="true" class="animated-button-text animated-button-text--on"> Register now </span> </span> </div> </div> </div> </a> <a target="_blank" rel="noopener" x-data="eventLink({ date: '02-20-2025', language: 'English', format: 'In-person', title: 'CX Trends 2025 - Melbourne', region: 'APAC', onDemand: false })" x-on:click="track()" href="https://event.zendesk.com/cxtrends-melbourne-2025/lp?utm_medium=crosspromo&utm_source=lp&utm_campaign=Other_Channel_Organic_other_APAC_2025_CXT-2025-event_crosspromo_lp" 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pb-[0.1875rem] leading-none flex items-center"> APAC </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> In-person </span> <span class="border rounded-[0.45rem] font-medium pt-1 px-1.5 pb-[0.1875rem] leading-none flex items-center"> English </span> </div> </div> <div class="font-sans-condensed font-bold text-super-title-small !leading-extra-tight uppercase pt-1">9:30AM AEDT</div> <div class="sm:max-w-xl leading-[1.45]"> <p>78% of CX leaders believe we are experiencing the biggest landscape change in 50 years. During this event, you’ll learn the five trends shaping the future of CX, and how CX leaders are setting themselves apart by harnessing the full potential of AI.</p> </div> </div> <span class="w-px border-l border-outline hidden lg:block"></span> <div> <div class="animated-button animated-button--berry w-full sm:w-auto"> <span class="animated-button-text-container font-sans-extended "> <span class="animated-button-text animated-button-text--off"> Register now </span> <span aria-hidden="true" class="animated-button-text animated-button-text--on"> Register now </span> </span> </div> </div> </div> </a> </div> </div> </div> </div> </div> </div> <div class="bg-dark-cream py-9 lg:py-17"> <div class="grid--centered gap-y-9"> <div class="col-span-full lg:col-span-6 lg:row-start-1 lg:col-start-7 lg:pl-14 flex flex-col items-start justify-center gap-3"> <span class="text-eyebrow">CX Trends 2025</span> <div class="w-full flex items-start justify-between gap-x-6"> <div class="flex flex-col gap-4 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