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StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Promotional Credits Policy</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regional Data Hosting Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 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href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk User Content and Conduct Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Product Terms</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/au/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Accessibility Policy</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">In-Product Cookies Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service-Specific Terms<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free Trial and Beta Services Terms</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/au/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free Trials</a></li><li><a href="/au/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beta Services</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section id="privacy-policy"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Privacy Notice</h1><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> <strong>Effective Date:</strong> 20 February 2024<br/> For the prior version of our Privacy Notice, click <a href="/au/company/agreements-and-terms/privacy-notice-2022-12-30/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here</a>.<br/> For the prior version of our Zendesk Events Policy, click <a href="/au/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here</a>. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hello! Zendesk is a service-first CRM company that builds software designed to improve customer relationships. We've developed this Privacy Notice ("<strong>Notice</strong>") to explain to you how we collect, use, disclose and store personal data.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>This Notice <u>only</u> applies when Zendesk is the Controller of personal data (example: Zendesk website visitors' personal data and business-to-business contact data).</strong> Zendesk is a <u>Processor</u>, not a Controller, of personal data that we process on behalf of our Subscribers when they use Zendesk products and Services. For clarity, this means that this Notice does <u>not</u> apply to where Zendesk processes personal data as a processor in its products and Services. If you have questions related to how a Zendesk Subscriber utilises your personal data, please contact them directly. We are not responsible for the privacy or data security practices of our Subscribers. This Notice also does not apply to personal data about current and former Zendesk employees, job candidates or contractors and agents acting in similar roles.</p><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"><strong>Table of Contents:</strong></h2><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li><a href="#introduction" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Introduction</span></a></li><li><a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Personal Data We Collect and Disclose</span></a></li><li><a href="#how-we-process-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">How We Process Personal Data</span></a></li><li><a href="#sources-of-personal-data" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sources of Personal Data</span></a></li><li><a href="#cookies-and-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookies and Tracking Technologies</span></a></li><li><a href="#security-and-retention" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Security and Retention</span></a></li><li><a href="#childrens-privacy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Children's Privacy</span></a></li><li><a href="#external-links" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">External Links</span></a></li><li><a href="#contact-information" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Contact Information</span></a></li><li><a href="#supplemental-terms-for-california-residents" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Supplemental Terms for California Residents</span></a></li><li><a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Supplemental Information for the EEA, Switzerland and the U.K.</span></a></li><li><a href="#supplemental-information-for-other-regions" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Supplemental Information for Other Regions</span></a></li><li><a href="#english-version-controls" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">English Version Controls</span></a></li><li><a href="#zendesk-inc-affiliates" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk, Inc. Affiliates</span></a></li></ol><div class="SL_swap" id="privacy-policy-truste-logo"><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div><div> <a target="_blank" rel="noopener noreferrer" href="//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><br/> <img alt="TRUSTe" loading="lazy" src="//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f"/><br/> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </div></div><h2 id="introduction" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">1. Introduction</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">This Notice applies to Zendesk, Inc. and its relevant Affiliates listed in <a href="#zendesk-inc-affiliates" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 14</a> ("<strong>Zendesk</strong>", "<strong>us</strong>", "<strong>we</strong>" or "<strong>our</strong>"). Capitalised terms that we use but are not defined in the Notice (such as Site, Services, Subscriber, Agent, Agent Contact Information, etc.) have the meaning provided in our <a href="/au/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Main Services Agreement</a>. If you are located in the European Economic Area ("<strong>EEA</strong>"), Switzerland or the United Kingdom ("<strong>U.K.</strong>"), please refer to <a href="#supplemental-information-for-the-eea-switzerland-and-the-uk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 11</a> of this Notice for more information about which specific entity or entities act as a controller of your personal data.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>When Does This Notice Apply?</strong> This Notice only applies to personal data that Zendesk handles as a Controller (meaning where Zendesk controls how and why your personal data is processed). This includes when you:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Visit or interact with the Zendesk.com Site, the Zendesk mobile applications, the Zendesk Marketplace, the Zendesk Developer Portal, our branded social media pages and other Sites which we operate (collectively, our "<strong>Digital Properties</strong>");</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Register for or participate in our webinars, events, programs, marketing and promotional activities;</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Interact with us in person, such as when you visit our offices; and</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Inquire about or engage in commercial transactions with us.</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Changes</strong>: We may update this Notice from time to time. Please check back periodically for updates. If you do not agree with any changes we make, you should stop interacting with us. When required under applicable law, we will notify you of any changes to this Notice by posting an update on our Site or in another appropriate manner.</p><h2 id="personal-data-we-collect-and-disclose" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">2. Personal Data We Collect and Disclose</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The below table describes what personal data we collect about you and to whom we disclose personal data. California individuals: This table includes the parties we disclose personal data to for a business or commercial purpose, as defined by California law.</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-30"><thead><tr><th>Categories of Personal Data Collected</th><th>Disclosures of Personal Data</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Identifiers</strong>, such as your name, email address, postal address, phone number and device identifiers (e.g. advertising identifiers and IP address).</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as security and platform vendors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With third parties that are necessary to complete a transaction, such as credit card processors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business partners who we partner with to jointly market or sell our products and Services, such as channel partners</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With third parties at your direction, such as event sponsors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Professional advisors, such as lawyers, accountants and auditors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To which you have consented to the disclosure</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Commercial information</strong>, including preferences, such as purchasing history or tendencies and transactional information, such as banking information.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as security and platform vendors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With third parties that are necessary to complete a transaction, such as credit card processors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Professional advisors, such as lawyers, accountants and auditors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To which you have consented to the disclosure</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Internet or other electronic network activity information and device information</strong>, such as your browsing history, search history, device information and other information (whether passive browsing or active engagement) regarding your interactions with us and use of our products, Services, emails and other Digital Properties.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as security and platform vendors</p></li><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Geolocation information</strong>, such as approximate location based on your IP address, mobile device location, or information you provide to us (such as city and state you provide through a webform). You may be able to control collection of this data through the settings of your device.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as security and platform vendors.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets.</p></li><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Audio, electronic, visual and other sensory information</strong>, such as CCTV recordings of our premises (e.g. if you visit our offices); recordings of your interactions with our sales or advocacy teams (e.g. for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as security and platform vendors.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Inferences as defined by California law</strong>, such as marketing you are likely to react positively to.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as platform vendors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sensitive Personal Data</strong>, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Affiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service providers, such as platform vendors</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Entities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To which you have consented to the disclosure</p></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In addition to the above disclosures, we may share your personal data to respond to lawful requests by law enforcement or other government authorities, including to meet national security requirements, in accordance with our <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Government Data Request Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. We may also de-identify, anonymise or aggregate personal data to use or share with third parties for any purpose, where legally permitted.</p><h2 id="how-we-process-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">3. How We Process Personal Data</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We may process your personal data for the below purposes:</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-70"><thead><tr><th>Purpose of Processing</th><th>Lawful Basis</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>To provide our products, Services and Digital Properties to you</strong>, including processing and fulfilling transactions; enabling you to access the Digital Properties and our Services; operating, maintaining and improving our Digital Properties and Services; communicating with you, such as by completing your support requests or providing security updates; and diagnosing, repairing and tracking service and quality issues.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Legitimate interests; Contract; Legal obligations</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>For our own business purposes</strong>, including maintaining internal business records and conducting internal reporting; collecting payments and performing accounting and similar business functions; auditing and managing projects related to our Services; performing IT security management and IT-related tasks, such as administration of our technologies and network; evaluating and improving our business, Services and Digital Properties; and performing research and development of new products and services; and processing your survey and questionnaire responses.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Legitimate interests; Legal obligations </p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>For legal, safety or security reasons</strong>, including to comply with legal requirements; establish, exercise or defend against legal claims; protect the safety, security and integrity of our property and the rights of those who interact with us or others; investigate any content or conduct policy violations; and detect, prevent and respond to security incidents or other malicious, deceptive, fraudulent or illegal activity.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">These safety purposes may also involve collecting and processing special categories of personal data (i.e. health data), for office visits and events where necessary for public health or as required by applicable law.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Legitimate interests; Legal obligations; Public interest</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>For marketing our products and Services or those of third parties, such as our business partners</strong>, including to solicit or publish testimonials or feedback about our products and Services; send you marketing and promotional communications or product recommendations (via email, phone or other online and offline channels) about our Services or those of third parties; facilitate your participation in a contest or event; assess ad impressions or engage in contextual ad customisation.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You may opt out of marketing communications <a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/unsubemail" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or by clicking the "unsubscribe" link at the bottom of our marketing communications. You may also manage your email preferences <a target="_blank" rel="noopener noreferrer" href="https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=&language=en-US" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Note that some of our marketing materials and information may use tracking technologies and analytics tools to help us understand your preferences. For further information, please see <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a> below and our <a href="/au/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie Notice</a>.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consent (where required by law); Legitimate interests</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>To fulfil a referral request when you use our referral service to tell a friend about our Services</strong>, including by using the name, email address, title and company name that you provide us to contact the person you are referring.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You must only provide others' personal data if you have their consent to do so.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consent (where required by law); Legitimate interests</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Diversity, equity and inclusion</strong>, such as promoting diversity, equity, and inclusion initiatives and representation within our business (where authorised by applicable law).</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consent (where required by law); Legitimate interests</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Corporate transactions</strong>, such as sales, mergers, acquisitions, reorganisations, bankruptcy and other corporate events.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Legitimate interests; Legal obligations</p></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>When you have voluntarily agreed</strong> to have your personal data processed.</p></td><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consent</p></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk will honour data subject rights to the extent required by law. You may have the right to access, correct, update and, in some cases, request deletion of your personal data (subject to exceptions). You may submit a request <a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk uses a limited number of third-party service providers to assist us in processing data for certain purposes. These third-party providers help support certain site features, perform database monitoring and other technical operations, assist with the transmission of data and provide data storage services. These third parties may process or store personal data while providing their services. Zendesk maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our obligations under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, including the onward transfer provisions, and Zendesk remains liable if they fail to meet those obligations and we are responsible for the event giving rise to damage.</p><h2 id="sources-of-personal-data" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">4. Sources of Personal Data</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Information you provide to us directly</strong>, including when you register and communicate with us directly through our Digital Properties, visit our offices or participate in our events, marketing and outreach activities.</li><li><strong>Information collected from your employer</strong>, co-workers or friends, including information about representatives or other employees of our current, past and prospective customers, suppliers, investors and business partners. We may also receive your information from a friend as part of a referral for our Services.</li><li><strong>Information automatically collected</strong>, including technical information about your interactions with our Digital Properties (such as IP address, browsing preferences and purchase history). More information is available in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a> below and in our <a href="/au/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie Notice</a>.</li><li><strong>Information from public sources</strong>, including information from public records and information you share in public forums, such as social media.</li><li><strong>Information from other third parties</strong>, including information from third-party service and content providers, entities with whom we partner to sell or promote products and services, and social media networks (including widgets related to such networks, such as the "Facebook Like" button).</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We may combine information that we receive from the various sources described in this Notice, including third-party sources and public sources, and use or disclose it for the purposes identified above.</p><h2 id="cookies-and-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">5. Cookies and Tracking Technologies</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We use cookies and other tracking technologies and offer you the option to manage these settings as described in our <a href="/au/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie Notice</a>. Some tracking technologies enable us to track your device activity over time and across devices and websites. While some browsers have incorporated Do Not Track or DNT preferences, we do not honour such signals from web browsers at this time.</p><h2 id="security-and-retention" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">6. Security and Retention</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We maintain appropriate security procedures and technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, disclosure, alteration or use.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your personal data will be generally retained as long as necessary to fulfill the purposes for which we collected the personal data. Once you and/or your company have terminated the contractual relationship with us or otherwise ended your relationship with us, we may retain your personal data in our systems and records to ensure adequate fulfilment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to evidence our business practices and contractual obligations, to provide you with information about our products and services, or to comply with applicable legal, tax or accounting requirements. When we have no ongoing legitimate business need nor lawful legal ground to process your personal data, we will delete, anonymise or aggregate it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. If you want to know more about retention periods applicable to your particular circumstance, please contact us using the details provided in <a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 9</a> below.</p><h2 id="childrens-privacy" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">7. Children's Privacy</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Our Sites and Services are not directed to children under the age of 16, and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact us using the details provided in <a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 9</a> below.</p><h2 id="external-links" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">8. External Links</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When interacting with us, you may encounter links to external sites or other online services, including those embedded in third-party advertisements. We do not control and are not responsible for privacy and data collection policies for such third-party sites and services. You should consult such third parties and their respective privacy notices for more information or if you have any questions about their practices.</p><h2 id="contact-information" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">9. Contact Information</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you have questions or complaints regarding this Notice or about the Zendesk Group's privacy practices, please contact us by email at <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a> or <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>, or at:<br/> Zendesk, Inc.<br/> Attn: Privacy Team<br/> 989 Market Street<br/> San Francisco, CA 94103, United States </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we commit to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit <a target="_blank" rel="noopener noreferrer" href="https://feedback-form.truste.com/watchdog/request" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.</p><h2 id="supplemental-terms-for-california-residents" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">10. Supplemental Terms for California Residents</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Pursuant to the California Consumer Privacy Act ("<strong>CCPA</strong>"), this Section 10 applies to certain personal data collected about California individuals where Zendesk controls how and why the personal data is processed (which the CCPA calls a "business") and supplements the rest of our Notice above. This Section 10 does not apply to current or former employees, applicants, contractors or agents.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. Additional Data Processing Disclosures:</strong><br/>The below table provides the categories of personal data we have sold, shared or disclosed to third parties, as defined by the California Privacy Rights Act. For reference, the table in <a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 2</a> provides the categories of personal data collected and our disclosures of personal data.</p><table class="sc-2a70aa94-0 bmdwwe first-column-width-50"><thead><tr><th>Categories of Personal Data We Collect</th><th>California Privacy Rights Act Details: Categories of Third Parties to Whom Personal Data is "Sold or Shared"</th></tr></thead><tbody><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Identifiers</strong>, such as your name, email address, postal address, phone number and device identifiers (e.g. advertising identifiers and IP address).</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners.</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business partners who we partner with to jointly market or sell our products and Services, such as channel partners.</p></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Commercial information</strong>, including preferences, such as purchasing history or tendencies and transactional information, such as banking information.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>Not applicable</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Internet or other electronic network activity information and device information</strong>, such as your browsing history, search history, device information and other information (whether passive browsing or active engagement) regarding your interactions with us and use of our products, Services, emails and other Digital Properties.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners.</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Geolocation information</strong>, such as approximate location based on your IP address, mobile device location, or information you provide to us (such as city and state you provide through a webform). You may be able to control collection of this data through the settings of your device.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Companies that operate Cookies and Tracking Technologies, described in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, such as marketing and advertising partners.</li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Audio, electronic, visual and other sensory information</strong>, such as CCTV recordings of our premises (e.g. if you visit our offices); recordings of your interactions with our sales or advocacy teams (e.g. for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>Not applicable</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Inferences as defined by California law</strong>, such as marketing you are likely to positively react to.</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>Not applicable</em></li></ul></td></tr><tr><td><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sensitive Personal Data</strong>, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).</p></td><td><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><em>Not applicable</em></li></ul></td></tr></tbody></table><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Although we have not "sold" or "shared" personal data for money in the past 12 months, we engage in routine practices with our Digital Properties involving third parties that could be considered a "sale" or "sharing" as defined under California law. We do not knowingly sell or share any personal data of minors under the age of 16. We do not collect or process "sensitive personal information", as defined by California law, to infer characteristics about you. Zendesk only uses sensitive personal information consistent with the exceptions to the right to limit sensitive personal information.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Financial Incentives</strong>: We may offer a benefit or offering in exchange for you providing personal data, such as a discount or coupon to individuals who respond to a survey. As part of these surveys we may collect personal data, such as your name, contact information, preferences, experiences, beliefs, opinions and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will describe any financial incentives associated with that survey and how to participate. The value of your data is the value of the offer presented to you. We have calculated such value by using the expense related to the benefit. You may withdraw from any financial incentive at any time by emailing us at <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>. If we offer another type of financial incentive, we will share with you the material terms of each offer when we ask you to participate.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. Your Data Protection Rights:</strong><br/> Subject to legal limitations, certain California residents may have the below rights.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Right to Know.</strong> You have the right to request information about the categories of personal data we have collected about you, the categories of sources from which we collected the personal data, the purposes for collecting the personal data, the categories of third parties to whom we have disclosed your personal data, and the purpose for which we disclosed your personal data ("<strong>Categories Report</strong>"). You may also request information about the specific pieces of personal data we have collected about you ("<strong>Specific Pieces Report</strong>").</li><li><strong>Right to Delete.</strong> You have the right to request that we delete personal data that we have collected from you.</li><li><strong>Right to Correct.</strong> You have the right to request that we correct inaccurate personal data that we maintain about you.</li><li><strong>Right to Opt Out of Sale or Sharing.</strong> We do not sell personal data to third parties in exchange for money. However, as we explain in <a href="#cookies-and-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a>, we share information with advertising partners and allow advertising partners to collect information from our Digital Properties. This exchange may be considered a "sale" or "sharing" under California law, and you have the right to opt out of this "sale" or "sharing" of personal data.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">California residents may request to exercise the Right to Know, the Right to Delete and the Right to Correct by using our <a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">webform<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or by emailing us at <a href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privacy@zendesk.com</a>. We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>How to Fully Exercise the Right to Opt Out of Sale or Sharing:</strong> In order to fully exercise the Right to Opt Out of Sale or Sharing with respect to any "sale" or "sharing" of information, you must undertake both of the following steps:</p><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li>Submit a Right to Opt Out of Sale or Sharing request using our <a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">webform<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>; and</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Disable the use of advertising cookies and other tracking technologies by clicking the "Do Not Sell or Share My Personal Information" link in our website footer. You must complete this step on each of our Sites from each browser and on each device that you use. These steps are necessary so that we can place a first-party cookie signaling that you have opted out on each browser and each device you use. </p></li></ol><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you block cookies, we will be unable to comply with your Right to Opt Out of Sale or Sharing request for device data that we automatically collect and disclose to third parties online using cookies, pixels and other tracking technologies. If you clear the cookies in your browser, you will need to follow Step 2 above again. To the extent required by California law, we will honour "Do Not Sell or Share" opt-out preference signals sent in a format commonly-used and recognised by businesses at the browser level, such as an HTTP header field or JavaScript object.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Verification:</strong> To process California data protection requests, we will need to obtain information to locate you in our records or verify your identity, depending on the nature of the request. In most cases, we will request information about you, which may include your name, email address or other information. If you submit a Right to Know "Specific Pieces Report", we may also request a signed declaration, under penalty of perjury, that you are who you say you are. We may request alternative information under certain circumstances and/or use third parties to help verify your identity.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Authorised Agents:</strong> Authorised agents may exercise California data protection rights on behalf of California individuals, but we reserve the right to verify the individual's identity directly as described above. Authorised agents must contact us by submitting a request through our <a target="_blank" rel="noopener noreferrer" href="mailto:privacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">webform<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and indicate that they are submitting the request as an agent. We may require the agent to demonstrate authority to act on your behalf by providing signed permission from you. We may also require you to verify your own identity directly with us or to directly confirm with us that you provided the authorised agent permission to submit the request.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Timing:</strong> We will process Right to Opt Out of Sale or Sharing requests within fifteen working days from the date we received the request. We will respond to Requests to Delete and Requests to Know within forty-five days unless we need more time, in which case we will notify you, and it may take up to ninety days to respond to your request.</p><h2 id="supplemental-information-for-the-eea-switzerland-and-the-uk" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">11. Supplemental Information for the EEA, Switzerland and the U.K.</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The following terms supplement the Notice with respect to our processing of EEA (i.e. European Union Member States, Iceland, Liechtenstein and Norway), Swiss and U.K. personal data. In the event of any conflict or inconsistency between the other parts of the Notice and the terms of this Section 11, Section 11 shall govern and prevail with regard to the processing of EEA, Swiss and U.K. Personal Data, to the extent applicable.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Data Controller:</strong> The Zendesk entity with which you have a primary relationship (such as the entity that concluded the Services contract with you; the entity that has provided you with marketing materials and promotional communications; or the primary entity in the region where you access our Site) is the controller within the scope of this Notice. In the majority of cases, this will be Zendesk, Inc., unless we specifically inform you otherwise.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. Legal Basis for Processing:</strong><br/> Please see <a href="#how-we-process-personal-data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 3</a> for the legal basis on which we rely for the collection, processing and use of personal data.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. Your Data Protection Rights:</strong><br/> Under applicable data protection laws, you may exercise certain rights regarding your personal data:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Right to Access.</strong> You have the right to obtain confirmation from us whether we are processing your personal data and related information, as well as the right to obtain a copy of your personal data undergoing processing.</li><li><strong>Right to Data Portability.</strong> You may receive your personal data, that you have provided to us, in a structured, commonly-used and machine-readable format, and you may have the right to transmit it to other data controllers without hindrance. This right only exists if the processing is based on your consent or a contract, and the processing is carried out by automated means.</li><li><strong>Right to Rectification.</strong> You have the right to request the rectification of inaccurate personal data and to have incomplete data completed.</li><li><strong>Right to Objection.</strong> You have the right to object to the processing of your personal data in certain cases.</li><li><strong>Right to Restrict Processing.</strong> You may request that we restrict the processing of your personal data in certain cases.</li><li><strong>Right to Erasure.</strong> You may request that we erase your personal data in certain cases.</li><li><strong>Right to Lodge a Complaint.</strong> You have the right to lodge a complaint with a supervisory authority. In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, we commit to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.</li><li><strong>Right to Refuse or Withdraw Consent.</strong> In case we ask for your consent to process your personal data, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any processing of your personal data that occurred prior to the withdrawal of your consent will not be affected.</li><li><strong>Right to Not Be Subject to Automated Decision-making.</strong> The types of automated decision-making referred to in Article 22(1) and (4) EU/UK General Data Protection Regulation ("<strong>GDPR</strong>") do not take place in connection with your personal data. Should this change, we will inform you about why and how any such decision was made, the significance of it and the possible consequences of it. You will also have the right to human intervention, to express your point of view and to contest the decision.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You may exercise these rights by contacting us using the details provided in <a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 9</a> above. Please note that we may refuse to act on requests to exercise data protection rights in certain cases, such as where providing access might infringe someone else’s privacy rights or impact our legal obligations.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>c. International Transfers of Personal Data:</strong><br/> Due to the global nature of our operations, some of the recipients mentioned in <a href="#personal-data-we-collect-and-disclose" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 2</a> of the Notice may be located in countries outside the EEA, Switzerland or the U.K., which do not provide an adequate level of data protection as defined by data protection laws in the EEA, Switzerland and the U.K. Transfers within the Zendesk Group or to third parties located in such third countries take place using a valid data transfer mechanism, such as the EU Standard Contractual Clauses and/or the U.K. Addendum to such clauses, approved Binding Corporate Rules, approved codes of conduct and certifications mechanisms, on the basis of permissible statutory derogations, or any other valid data transfer mechanism issued or approved by the EEA, Swiss or U.K. authorities. More information on (including a copy of) our Binding Corporate Rules is available <a href="/au/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here</a>, and evidence of our Binding Corporate Rules approval is available on the European Data Protection Board's website <a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Certain third countries have been officially recognised by the EEA, Swiss and U.K. authorities as providing an adequate level of protection and no further safeguards are necessary. Please reach out to us using the contact information in <a href="#contact-information" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 9</a> above, if you wish to receive further information about how we transfer personal data or, where available, a copy of the relevant data transfer mechanism.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> Zendesk, Inc., FutureSimple Inc. and Smooch Technologies US Inc. comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Zendesk, Inc. FutureSimple Inc. and Smooch Technologies US Inc. have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Zendesk, Inc. FutureSimple Inc. and Smooch Technologies US Inc. have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. For complaints regarding EU-U.S. DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website: <a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit <a target="_blank" rel="noopener noreferrer" href="https://www.dataprivacyframework.gov/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.dataprivacyframework.gov/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The Federal Trade Commission has jurisdiction over Zendesk, Inc., FutureSimple Inc. and Smooch Technologies US Inc. compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Data Protection Officer:</strong> The contact details for our data protection officer are as follows: Zendesk, Inc., Attn: Privacy Team and DPO, 989 Market Street, San Francisco, CA 94103, United States, <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>.</p><h2 id="supplemental-information-for-other-regions" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">12. Supplemental Information for Other Regions</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Australia:</strong> Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles. If you are dissatisfied with our handling of a complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner ("<strong>OAIC</strong>") by contacting the OAIC using the methods listed on <a target="_blank" rel="noopener noreferrer" href="https://www.oaic.gov.au/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">their website<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.</li><li><strong>Brazil:</strong> Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with Lei Geral de Proteção de Dados ("<strong>LGPD</strong>"). Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage and processing of their personal data by us for the purposes described in this Notice.</li><li><strong>Canada:</strong> Personal data, as defined in the Personal Information Protection and Electronic Documents Act ("<strong>PIPEDA</strong>") will be collected, stored, used and/or processed by the Zendesk Group in accordance with the Zendesk Group's obligations under PIPEDA.</li><li><strong>Japan:</strong> Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with Japan's Act on the Protection of Personal Information ("<strong>APPI</strong>").</li><li><strong>Nevada:</strong> We do not presently sell personal data as defined under Nevada law. If you are a Nevada resident, you may nevertheless email us using the information above to exercise your right to opt-out of sale under Nevada Revised Statutes §603A et seq.</li><li><strong>New Zealand:</strong> Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with New Zealand's Privacy Act 2020 and its 13 Information Privacy Principles ("<strong>NZ IPPs</strong>").</li><li><strong>Singapore:</strong> Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with the Zendesk Group's obligations under the Personal Data Protection Act 2012 ("<strong>PDPA</strong>").</li><li><strong>United Kingdom:</strong> Personal data collected, stored used, and/or processed by the Zendesk Group, as described in this Privacy Notice, is collected, stored, used and/or processed in accordance with the Zendesk Group's obligations under the UK Data Protection Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019, as amended, superseded or replaced ("<strong>U.K. GDPR</strong>").</li></ul><h2 id="english-version-controls" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">13. English Version Controls</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non-English translations of this notice are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.</p><h2 id="zendesk-inc-affiliates" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">14. Zendesk, Inc. Affiliates</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk, Inc.; Zendesk Brasil Software Corporativo Ltda; Zendesk UK Limited; Zendesk International Limited; Zendesk APS; Zendesk Pty., Ltd; Kabushiki Kaisha Zendesk; Zendesk Incorporated; Zendesk GmbH; Zendesk Singapore Pte. Ltd.; Zendesk France SAS; Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością); Zendesk Technologies Private Limited; FutureSimple Inc.; Zendesk Korea LLC; Smooch Technologies ULC; Cleverly, Unipessoal, LDA.; ZD Sub Holdings (U.S.); Zendesk Sweden AB.; Smooch Technologies US Inc. (U.S.); Zendesk S. de R.L. de C.V. (Mexico); Zendesk Technologies Spain S.L. (Spain); Zoro TopCo, LP; Zendesk Netherlands B.V.; Zendesk Italy S.r.l.; Tymeshift Inc; Tymeshift doo Novi Sad; Tymeshift Portugal, Unipessoal Lda.</p></section></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/au/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"nl":"https://www.zendesk.nl/company/agreements-and-terms/privacy-notice/","it":"https://www.zendesk.com/it/company/agreements-and-terms/privacy-notice/","es":"https://www.zendesk.es/company/agreements-and-terms/privacy-notice/","mx":"https://www.zendesk.com.mx/company/agreements-and-terms/privacy-notice/","kr":"https://www.zendesk.kr/company/agreements-and-terms/privacy-notice/","de":"https://www.zendesk.de/company/agreements-and-terms/privacy-notice/","dk":"https://www.zendesk.com/dk/company/agreements-and-terms/privacy-notice/","fr":"https://www.zendesk.fr/company/agreements-and-terms/privacy-notice/","se":"https://www.zendesk.com/se/company/agreements-and-terms/privacy-notice/","th":"https://www.zendesk.com/th/company/agreements-and-terms/privacy-notice/","tw":"https://www.zendesk.tw/company/agreements-and-terms/privacy-notice/","hk":"https://www.zendesk.hk/company/agreements-and-terms/privacy-notice/","au":"https://www.zendesk.com/au/company/agreements-and-terms/privacy-notice/","in":"https://www.zendesk.com/in/company/agreements-and-terms/privacy-notice/","sg":"https://www.zendesk.com/sg/company/agreements-and-terms/privacy-notice/","us":"https://www.zendesk.com/company/agreements-and-terms/privacy-notice/","gb":"https://www.zendesk.co.uk/company/agreements-and-terms/privacy-notice/","jp":"https://www.zendesk.co.jp/company/agreements-and-terms/privacy-notice/","br":"https://www.zendesk.com.br/company/agreements-and-terms/privacy-notice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-legal.php","_edit_lock":"1718951183:5504","_tms_delivery":"2024-03-06 20:53:22","_edit_last":"5504","last_modified_by":"sroy","canonical":"https://www.zendesk.com/au/company/agreements-and-terms/privacy-notice/","seoTitle":"Privacy Notice | Zendesk Australia","seoDescription":"","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-1.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-1.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3tUVrii","facebook":"https://zdsk.co/3Mq1gKJ","linkedin":"https://zdsk.co/3MsrT1U"},"path":"/company/agreements-and-terms/privacy-notice/","title":"Privacy Notice","publishedAt":"2022-12-15 07:26:57","updatedAt":"2024-06-21 16:28:15","updatedAtFormatted":"June 21, 2024","content":"\u003cstyle\u003e\n .h3 {\n margin-bottom: 0;\n }\n .p-legal table th {\n background-color: #17494d;\n color: #fff;\n text-align: center;\n }\n .p-legal table td {\n vertical-align: top;\n }\n .p-legal table {\n margin-bottom: 0;\n }\n .p-legal ul li {\n margin-bottom: 0;\n }\n .p-legal table.first-column-width-70 td:first-child {\n width: 70%;\n }\n .p-legal table.first-column-width-50 td:first-child {\n width: 50%;\n }\n .p-legal table.first-column-width-30 td:first-child {\n width: 30%;\n }\n .p-legal ol li.adjust-li-margin {\n margin-left: -2px;\n }\n .p-legal p.p-no-margin {\n margin-bottom: 0;\n }\n .p-legal ul.ul-no-style {\n list-style: none;\n padding-left: 1rem;\n }\n\u003c/style\u003e\n\u003cnav id=\"sidebar\" class=\"col col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n \u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003eAgreements and Terms\u003c/span\u003e\n \u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eCustomer Agreements and User Terms for Products and Services\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003eMain Services Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003eRegion-Specific Terms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003eProfessional Services Terms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003eHow We Protect Your Service Data (Enterprise Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003eHow We Protect Your Service Data (Innovation Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003eInnovation Services List\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003eApplication Developer and API License Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003eMarketplace Terms of Use\u003c/a\u003e\u003c/li\u003e\n\u003cp\u003e \u003c!--\n\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eFeature Deprecation Policy\u003c/a\u003e\u003c/li\u003e\n\n--\u003e\u003c/p\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement\"\u003eAssignments and Transfers\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003eReseller Subscription Services Agreement\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eData Protection and Privacy\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/trust-center/\"\u003eZendesk Trust Centre\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003ePrivacy Notice\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie Notice\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003eData Processing Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA Addendum PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026#038;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD Addendum Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eGovernment Data Request Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePolicies\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003eData Deletion Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003ePromotional Credits Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegional Data Hosting Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003eSub-processor Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendesk User Content and Conduct Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProduct Terms\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003eAccessibility Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003eIn-Product Cookies Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003eService-Specific Terms\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eFree Trial and Beta Services Terms\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003eFree Trials\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003eBeta Services\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection id=\"privacy-policy\"\u003e\n\u003ch1 class=\"legal-page-title\"\u003ePrivacy Notice\u003c/h1\u003e\n\u003cp\u003e\n \u003cstrong\u003eEffective Date:\u003c/strong\u003e 20 February 2024\u003cbr /\u003e\n For the prior version of our Privacy Notice, click \u003ca href=\"/company/agreements-and-terms/privacy-notice-2022-12-30/\"\u003ehere\u003c/a\u003e.\u003cbr /\u003e\n For the prior version of our Zendesk Events Policy, click \u003ca href=\"/company/policies-and-guidelines/zendesk-events-policy-2020-12-01/\"\u003ehere\u003c/a\u003e.\n \u003c/p\u003e\n\u003cp\u003eHello! Zendesk is a service-first CRM company that builds software designed to improve customer relationships. We\u0026#39;ve developed this Privacy Notice (\u0026quot;\u003cstrong\u003eNotice\u003c/strong\u003e\u0026quot;) to explain to you how we collect, use, disclose and store personal data.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis Notice \u003cu\u003eonly\u003c/u\u003e applies when Zendesk is the Controller of personal data (example: Zendesk website visitors\u0026#39; personal data and business-to-business contact data).\u003c/strong\u003e Zendesk is a \u003cu\u003eProcessor\u003c/u\u003e, not a Controller, of personal data that we process on behalf of our Subscribers when they use Zendesk products and Services. For clarity, this means that this Notice does \u003cu\u003enot\u003c/u\u003e apply to where Zendesk processes personal data as a processor in its products and Services. If you have questions related to how a Zendesk Subscriber utilises your personal data, please contact them directly. We are not responsible for the privacy or data security practices of our Subscribers. This Notice also does not apply to personal data about current and former Zendesk employees, job candidates or contractors and agents acting in similar roles.\u003c/p\u003e\n\u003ch2 class=\"h3\"\u003e\u003cstrong\u003eTable of Contents:\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#introduction\"\u003eIntroduction\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#personal-data-we-collect-and-disclose\"\u003ePersonal Data We Collect and Disclose\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#how-we-process-personal-data\"\u003eHow We Process Personal Data\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#sources-of-personal-data\"\u003eSources of Personal Data\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#cookies-and-tracking-technologies\"\u003eCookies and Tracking Technologies\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#security-and-retention\"\u003eSecurity and Retention\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#childrens-privacy\"\u003eChildren\u0026#39;s Privacy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#external-links\"\u003eExternal Links\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#contact-information\"\u003eContact Information\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-terms-for-california-residents\"\u003eSupplemental Terms for California Residents\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003eSupplemental Information for the EEA, Switzerland and the U.K.\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-other-regions\"\u003eSupplemental Information for Other Regions\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#english-version-controls\"\u003eEnglish Version Controls\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#zendesk-inc-affiliates\"\u003eZendesk, Inc. Affiliates\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"SL_swap\" id=\"privacy-policy-truste-logo\"\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=5aa09585-d13d-43b8-988e-fdd8b46aeb93\" alt=\"\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003cdiv\u003e\n \u003ca href=\"//privacy.truste.com/privacy-seal/validation?rid=72b0f108-5766-4722-abea-9705e670c23f\" target=\"_blank\" rel=\"noopener\"\u003e\u003cbr /\u003e\n \u003cimg style=\"border: none\" src=\"//privacy-policy.truste.com/privacy-seal/seal?rid=72b0f108-5766-4722-abea-9705e670c23f\" alt=\"TRUSTe\"/\u003e\u003cbr /\u003e\n \u003c/a\u003e\n \u003c/div\u003e\n\u003c/p\u003e\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"introduction\"\u003e1. Introduction\u003c/h2\u003e\n\u003cp\u003eThis Notice applies to Zendesk, Inc. and its relevant Affiliates listed in \u003ca href=\"#zendesk-inc-affiliates\"\u003eSection 14\u003c/a\u003e (\u0026quot;\u003cstrong\u003eZendesk\u003c/strong\u003e\u0026quot;, \u0026quot;\u003cstrong\u003eus\u003c/strong\u003e\u0026quot;, \u0026quot;\u003cstrong\u003ewe\u003c/strong\u003e\u0026quot; or \u0026quot;\u003cstrong\u003eour\u003c/strong\u003e\u0026quot;). Capitalised terms that we use but are not defined in the Notice (such as Site, Services, Subscriber, Agent, Agent Contact Information, etc.) have the meaning provided in our \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003eMain Services Agreement\u003c/a\u003e. If you are located in the European Economic Area (\u0026quot;\u003cstrong\u003eEEA\u003c/strong\u003e\u0026quot;), Switzerland or the United Kingdom (\u0026quot;\u003cstrong\u003eU.K.\u003c/strong\u003e\u0026quot;), please refer to \u003ca href=\"#supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003eSection 11\u003c/a\u003e of this Notice for more information about which specific entity or entities act as a controller of your personal data.\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eWhen Does This Notice Apply?\u003c/strong\u003e This Notice only applies to personal data that Zendesk handles as a Controller (meaning where Zendesk controls how and why your personal data is processed). This includes when you:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eVisit or interact with the Zendesk.com Site, the Zendesk mobile applications, the Zendesk Marketplace, the Zendesk Developer Portal, our branded social media pages and other Sites which we operate (collectively, our \u0026quot;\u003cstrong\u003eDigital Properties\u003c/strong\u003e\u0026quot;);\u003c/li\u003e\n\u003cli\u003eRegister for or participate in our webinars, events, programs, marketing and promotional activities;\u003c/li\u003e\n\u003cli\u003eInteract with us in person, such as when you visit our offices; and\u003c/li\u003e\n\u003cli\u003eInquire about or engage in commercial transactions with us.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eChanges\u003c/strong\u003e: We may update this Notice from time to time. Please check back periodically for updates. If you do not agree with any changes we make, you should stop interacting with us. When required under applicable law, we will notify you of any changes to this Notice by posting an update on our Site or in another appropriate manner.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"personal-data-we-collect-and-disclose\"\u003e2. Personal Data We Collect and Disclose\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003eThe below table describes what personal data we collect about you and to whom we disclose personal data. California individuals: This table includes the parties we disclose personal data to for a business or commercial purpose, as defined by California law.\u003c/p\u003e\n\u003ctable class=\"first-column-width-30\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategories of Personal Data Collected\u003c/th\u003e\n\u003cth\u003eDisclosures of Personal Data\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eIdentifiers\u003c/strong\u003e, such as your name, email address, postal address, phone number and device identifiers (e.g. advertising identifiers and IP address).\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as security and platform vendors\u003c/li\u003e\n\u003cli\u003eWith third parties that are necessary to complete a transaction, such as credit card processors\u003c/li\u003e\n\u003cli\u003eBusiness partners who we partner with to jointly market or sell our products and Services, such as channel partners\u003c/li\u003e\n\u003cli\u003eWith third parties at your direction, such as event sponsors\u003c/li\u003e\n\u003cli\u003eProfessional advisors, such as lawyers, accountants and auditors\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners\u003c/li\u003e\n\u003cli\u003eTo which you have consented to the disclosure\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eCommercial information\u003c/strong\u003e, including preferences, such as purchasing history or tendencies and transactional information, such as banking information.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as security and platform vendors\u003c/li\u003e\n\u003cli\u003eWith third parties that are necessary to complete a transaction, such as credit card processors\u003c/li\u003e\n\u003cli\u003eProfessional advisors, such as lawyers, accountants and auditors\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003cli\u003eTo which you have consented to the disclosure\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eInternet or other electronic network activity information and device information\u003c/strong\u003e, such as your browsing history, search history, device information and other information (whether passive browsing or active engagement) regarding your interactions with us and use of our products, Services, emails and other Digital Properties.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as security and platform vendors\u003c/li\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eGeolocation information\u003c/strong\u003e, such as approximate location based on your IP address, mobile device location, or information you provide to us (such as city and state you provide through a webform). You may be able to control collection of this data through the settings of your device.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as security and platform vendors.\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets.\u003c/li\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eAudio, electronic, visual and other sensory information\u003c/strong\u003e, such as CCTV recordings of our premises (e.g. if you visit our offices); recordings of your interactions with our sales or advocacy teams (e.g. for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as security and platform vendors.\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eInferences as defined by California law\u003c/strong\u003e, such as marketing you are likely to react positively to.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as platform vendors\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eSensitive Personal Data\u003c/strong\u003e, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eAffiliates and subsidiaries within the Zendesk Group, which includes parent and ultimate holding companies, affiliates, subsidiaries, business units and other companies that we acquire in the future after they are made part of the Zendesk Group\u003c/li\u003e\n\u003cli\u003eService providers, such as platform vendors\u003c/li\u003e\n\u003cli\u003eEntities involved in a corporate transaction, including if we sell, acquire or merge all or some of our assets\u003c/li\u003e\n\u003cli\u003eTo which you have consented to the disclosure\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eIn addition to the above disclosures, we may share your personal data to respond to lawful requests by law enforcement or other government authorities, including to meet national security requirements, in accordance with our \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\" rel=\"noopener\"\u003eGovernment Data Request Policy\u003c/a\u003e. We may also de-identify, anonymise or aggregate personal data to use or share with third parties for any purpose, where legally permitted.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"how-we-process-personal-data\"\u003e3. How We Process Personal Data\u003c/h2\u003e\n\u003cp class=\"p-no-margin\"\u003eWe may process your personal data for the below purposes:\u003c/p\u003e\n\u003ctable class=\"first-column-width-70\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003ePurpose of Processing\u003c/th\u003e\n\u003cth\u003eLawful Basis\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eTo provide our products, Services and Digital Properties to you\u003c/strong\u003e, including processing and fulfilling transactions; enabling you to access the Digital Properties and our Services; operating, maintaining and improving our Digital Properties and Services; communicating with you, such as by completing your support requests or providing security updates; and diagnosing, repairing and tracking service and quality issues.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eLegitimate interests; Contract; Legal obligations\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eFor our own business purposes\u003c/strong\u003e, including maintaining internal business records and conducting internal reporting; collecting payments and performing accounting and similar business functions; auditing and managing projects related to our Services; performing IT security management and IT-related tasks, such as administration of our technologies and network; evaluating and improving our business, Services and Digital Properties; and performing research and development of new products and services; and processing your survey and questionnaire responses.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eLegitimate interests; Legal obligations \u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eFor legal, safety or security reasons\u003c/strong\u003e, including to comply with legal requirements; establish, exercise or defend against legal claims; protect the safety, security and integrity of our property and the rights of those who interact with us or others; investigate any content or conduct policy violations; and detect, prevent and respond to security incidents or other malicious, deceptive, fraudulent or illegal activity.\u003c/p\u003e\n\u003cp\u003eThese safety purposes may also involve collecting and processing special categories of personal data (i.e. health data), for office visits and events where necessary for public health or as required by applicable law.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eLegitimate interests; Legal obligations; Public interest\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eFor marketing our products and Services or those of third parties, such as our business partners\u003c/strong\u003e, including to solicit or publish testimonials or feedback about our products and Services; send you marketing and promotional communications or product recommendations (via email, phone or other online and offline channels) about our Services or those of third parties; facilitate your participation in a contest or event; assess ad impressions or engage in contextual ad customisation.\u003c/p\u003e\n\u003cp\u003eYou may opt out of marketing communications \u003ca href=\"https://go.zendesk.com/unsubemail\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e or by clicking the \u0026quot;unsubscribe\u0026quot; link at the bottom of our marketing communications. You may also manage your email preferences \u003ca href=\"https://go.zendesk.com/PreferenceCenterGlobal?emailAddress=\u0026#038;language=en-US\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e. Note that some of our marketing materials and information may use tracking technologies and analytics tools to help us understand your preferences. For further information, please see \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e below and our \u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie Notice\u003c/a\u003e.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eConsent (where required by law); Legitimate interests\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eTo fulfil a referral request when you use our referral service to tell a friend about our Services\u003c/strong\u003e, including by using the name, email address, title and company name that you provide us to contact the person you are referring.\u003c/p\u003e\n\u003cp\u003eYou must only provide others\u0026#39; personal data if you have their consent to do so.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eConsent (where required by law); Legitimate interests\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eDiversity, equity and inclusion\u003c/strong\u003e, such as promoting diversity, equity, and inclusion initiatives and representation within our business (where authorised by applicable law).\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eConsent (where required by law); Legitimate interests\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eCorporate transactions\u003c/strong\u003e, such as sales, mergers, acquisitions, reorganisations, bankruptcy and other corporate events.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eLegitimate interests; Legal obligations\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eWhen you have voluntarily agreed\u003c/strong\u003e to have your personal data processed.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eConsent\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eZendesk will honour data subject rights to the extent required by law. You may have the right to access, correct, update and, in some cases, request deletion of your personal data (subject to exceptions). You may submit a request \u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eZendesk uses a limited number of third-party service providers to assist us in processing data for certain purposes. These third-party providers help support certain site features, perform database monitoring and other technical operations, assist with the transmission of data and provide data storage services. These third parties may process or store personal data while providing their services. Zendesk maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our obligations under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, including the onward transfer provisions, and Zendesk remains liable if they fail to meet those obligations and we are responsible for the event giving rise to damage.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"sources-of-personal-data\"\u003e4. Sources of Personal Data\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInformation you provide to us directly\u003c/strong\u003e, including when you register and communicate with us directly through our Digital Properties, visit our offices or participate in our events, marketing and outreach activities.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInformation collected from your employer\u003c/strong\u003e, co-workers or friends, including information about representatives or other employees of our current, past and prospective customers, suppliers, investors and business partners. We may also receive your information from a friend as part of a referral for our Services.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInformation automatically collected\u003c/strong\u003e, including technical information about your interactions with our Digital Properties (such as IP address, browsing preferences and purchase history). More information is available in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e below and in our \u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie Notice\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInformation from public sources\u003c/strong\u003e, including information from public records and information you share in public forums, such as social media.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInformation from other third parties\u003c/strong\u003e, including information from third-party service and content providers, entities with whom we partner to sell or promote products and services, and social media networks (including widgets related to such networks, such as the \u0026quot;Facebook Like\u0026quot; button).\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe may combine information that we receive from the various sources described in this Notice, including third-party sources and public sources, and use or disclose it for the purposes identified above.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"cookies-and-tracking-technologies\"\u003e5. Cookies and Tracking Technologies\u003c/h2\u003e\n\u003cp\u003eWe use cookies and other tracking technologies and offer you the option to manage these settings as described in our \u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie Notice\u003c/a\u003e. Some tracking technologies enable us to track your device activity over time and across devices and websites. While some browsers have incorporated Do Not Track or DNT preferences, we do not honour such signals from web browsers at this time.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"security-and-retention\"\u003e6. Security and Retention\u003c/h2\u003e\n\u003cp\u003eWe maintain appropriate security procedures and technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, disclosure, alteration or use.\u003c/p\u003e\n\u003cp\u003eYour personal data will be generally retained as long as necessary to fulfill the purposes for which we collected the personal data. Once you and/or your company have terminated the contractual relationship with us or otherwise ended your relationship with us, we may retain your personal data in our systems and records to ensure adequate fulfilment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to evidence our business practices and contractual obligations, to provide you with information about our products and services, or to comply with applicable legal, tax or accounting requirements. When we have no ongoing legitimate business need nor lawful legal ground to process your personal data, we will delete, anonymise or aggregate it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. If you want to know more about retention periods applicable to your particular circumstance, please contact us using the details provided in \u003ca href=\"#contact-information\"\u003eSection 9\u003c/a\u003e below.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"childrens-privacy\"\u003e7. Children\u0026#39;s Privacy\u003c/h2\u003e\n\u003cp\u003eOur Sites and Services are not directed to children under the age of 16, and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact us using the details provided in \u003ca href=\"#contact-information\"\u003eSection 9\u003c/a\u003e below.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"external-links\"\u003e8. External Links\u003c/h2\u003e\n\u003cp\u003eWhen interacting with us, you may encounter links to external sites or other online services, including those embedded in third-party advertisements. We do not control and are not responsible for privacy and data collection policies for such third-party sites and services. You should consult such third parties and their respective privacy notices for more information or if you have any questions about their practices.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"contact-information\"\u003e9. Contact Information\u003c/h2\u003e\n\u003cp\u003eIf you have questions or complaints regarding this Notice or about the Zendesk Group\u0026#39;s privacy practices, please contact us by email at \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e or \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e, or at:\u003cbr /\u003e\n Zendesk, Inc.\u003cbr /\u003e\n Attn: Privacy Team\u003cbr /\u003e\n 989 Market Street\u003cbr /\u003e\n San Francisco, CA 94103, United States\n \u003c/p\u003e\n\u003cp\u003eIn compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we commit to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit \u003ca href=\"https://feedback-form.truste.com/watchdog/request\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-terms-for-california-residents\"\u003e10. Supplemental Terms for California Residents\u003c/h2\u003e\n\u003cp\u003ePursuant to the California Consumer Privacy Act (\u0026quot;\u003cstrong\u003eCCPA\u003c/strong\u003e\u0026quot;), this Section 10 applies to certain personal data collected about California individuals where Zendesk controls how and why the personal data is processed (which the CCPA calls a \u0026quot;business\u0026quot;) and supplements the rest of our Notice above. This Section 10 does not apply to current or former employees, applicants, contractors or agents.\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003ea. Additional Data Processing Disclosures:\u003c/strong\u003e\u003cbr /\u003eThe below table provides the categories of personal data we have sold, shared or disclosed to third parties, as defined by the California Privacy Rights Act. For reference, the table in \u003ca href=\"#personal-data-we-collect-and-disclose\"\u003eSection 2\u003c/a\u003e provides the categories of personal data collected and our disclosures of personal data.\u003c/p\u003e\n\u003ctable class=\"first-column-width-50\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategories of Personal Data We Collect\u003c/th\u003e\n\u003cth\u003eCalifornia Privacy Rights Act Details: Categories of Third Parties to Whom Personal Data is \u0026quot;Sold or Shared\u0026quot;\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eIdentifiers\u003c/strong\u003e, such as your name, email address, postal address, phone number and device identifiers (e.g. advertising identifiers and IP address).\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners.\u003c/li\u003e\n\u003cli\u003eBusiness partners who we partner with to jointly market or sell our products and Services, such as channel partners.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eCommercial information\u003c/strong\u003e, including preferences, such as purchasing history or tendencies and transactional information, such as banking information.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003eNot applicable\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eInternet or other electronic network activity information and device information\u003c/strong\u003e, such as your browsing history, search history, device information and other information (whether passive browsing or active engagement) regarding your interactions with us and use of our products, Services, emails and other Digital Properties.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eGeolocation information\u003c/strong\u003e, such as approximate location based on your IP address, mobile device location, or information you provide to us (such as city and state you provide through a webform). You may be able to control collection of this data through the settings of your device.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul\u003e\n\u003cli\u003eCompanies that operate Cookies and Tracking Technologies, described in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, such as marketing and advertising partners.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eAudio, electronic, visual and other sensory information\u003c/strong\u003e, such as CCTV recordings of our premises (e.g. if you visit our offices); recordings of your interactions with our sales or advocacy teams (e.g. for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003eNot applicable\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eInferences as defined by California law\u003c/strong\u003e, such as marketing you are likely to positively react to.\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003eNot applicable\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eSensitive Personal Data\u003c/strong\u003e, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\u003cem\u003eNot applicable\u003c/em\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eAlthough we have not \u0026quot;sold\u0026quot; or \u0026quot;shared\u0026quot; personal data for money in the past 12 months, we engage in routine practices with our Digital Properties involving third parties that could be considered a \u0026quot;sale\u0026quot; or \u0026quot;sharing\u0026quot; as defined under California law. We do not knowingly sell or share any personal data of minors under the age of 16. We do not collect or process \u0026quot;sensitive personal information\u0026quot;, as defined by California law, to infer characteristics about you. Zendesk only uses sensitive personal information consistent with the exceptions to the right to limit sensitive personal information.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eFinancial Incentives\u003c/strong\u003e: We may offer a benefit or offering in exchange for you providing personal data, such as a discount or coupon to individuals who respond to a survey. As part of these surveys we may collect personal data, such as your name, contact information, preferences, experiences, beliefs, opinions and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will describe any financial incentives associated with that survey and how to participate. The value of your data is the value of the offer presented to you. We have calculated such value by using the expense related to the benefit. You may withdraw from any financial incentive at any time by emailing us at \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e. If we offer another type of financial incentive, we will share with you the material terms of each offer when we ask you to participate.\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. Your Data Protection Rights:\u003c/strong\u003e\u003cbr /\u003e\n Subject to legal limitations, certain California residents may have the below rights.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Know.\u003c/strong\u003e You have the right to request information about the categories of personal data we have collected about you, the categories of sources from which we collected the personal data, the purposes for collecting the personal data, the categories of third parties to whom we have disclosed your personal data, and the purpose for which we disclosed your personal data (\u0026quot;\u003cstrong\u003eCategories Report\u003c/strong\u003e\u0026quot;). You may also request information about the specific pieces of personal data we have collected about you (\u0026quot;\u003cstrong\u003eSpecific Pieces Report\u003c/strong\u003e\u0026quot;).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Delete.\u003c/strong\u003e You have the right to request that we delete personal data that we have collected from you.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Correct.\u003c/strong\u003e You have the right to request that we correct inaccurate personal data that we maintain about you.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Opt Out of Sale or Sharing.\u003c/strong\u003e We do not sell personal data to third parties in exchange for money. However, as we explain in \u003ca href=\"#cookies-and-tracking-technologies\"\u003eSection 5\u003c/a\u003e, we share information with advertising partners and allow advertising partners to collect information from our Digital Properties. This exchange may be considered a \u0026quot;sale\u0026quot; or \u0026quot;sharing\u0026quot; under California law, and you have the right to opt out of this \u0026quot;sale\u0026quot; or \u0026quot;sharing\u0026quot; of personal data.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eCalifornia residents may request to exercise the Right to Know, the Right to Delete and the Right to Correct by using our \u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003ewebform\u003c/a\u003e or by emailing us at \u003ca href=\"mailto:privacy@zendesk.com\"\u003eprivacy@zendesk.com\u003c/a\u003e. We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eHow to Fully Exercise the Right to Opt Out of Sale or Sharing:\u003c/strong\u003e In order to fully exercise the Right to Opt Out of Sale or Sharing with respect to any \u0026quot;sale\u0026quot; or \u0026quot;sharing\u0026quot; of information, you must undertake both of the following steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSubmit a Right to Opt Out of Sale or Sharing request using our \u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003ewebform\u003c/a\u003e; and\u003c/li\u003e\n\u003cli\u003eDisable the use of advertising cookies and other tracking technologies by clicking the \u0026quot;Do Not Sell or Share My Personal Information\u0026quot; link in our website footer. You must complete this step on each of our Sites from each browser and on each device that you use. These steps are necessary so that we can place a first-party cookie signaling that you have opted out on each browser and each device you use. \u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you block cookies, we will be unable to comply with your Right to Opt Out of Sale or Sharing request for device data that we automatically collect and disclose to third parties online using cookies, pixels and other tracking technologies. If you clear the cookies in your browser, you will need to follow Step 2 above again. To the extent required by California law, we will honour \u0026quot;Do Not Sell or Share\u0026quot; opt-out preference signals sent in a format commonly-used and recognised by businesses at the browser level, such as an HTTP header field or JavaScript object.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eVerification:\u003c/strong\u003e To process California data protection requests, we will need to obtain information to locate you in our records or verify your identity, depending on the nature of the request. In most cases, we will request information about you, which may include your name, email address or other information. If you submit a Right to Know \u0026quot;Specific Pieces Report\u0026quot;, we may also request a signed declaration, under penalty of perjury, that you are who you say you are. We may request alternative information under certain circumstances and/or use third parties to help verify your identity.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAuthorised Agents:\u003c/strong\u003e Authorised agents may exercise California data protection rights on behalf of California individuals, but we reserve the right to verify the individual\u0026#39;s identity directly as described above. Authorised agents must contact us by submitting a request through our \u003ca href=\"mailto:privacy@zendesk.com\" target=\"_blank\" rel=\"noopener\"\u003ewebform\u003c/a\u003e and indicate that they are submitting the request as an agent. We may require the agent to demonstrate authority to act on your behalf by providing signed permission from you. We may also require you to verify your own identity directly with us or to directly confirm with us that you provided the authorised agent permission to submit the request.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTiming:\u003c/strong\u003e We will process Right to Opt Out of Sale or Sharing requests within fifteen working days from the date we received the request. We will respond to Requests to Delete and Requests to Know within forty-five days unless we need more time, in which case we will notify you, and it may take up to ninety days to respond to your request.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-the-eea-switzerland-and-the-uk\"\u003e11. Supplemental Information for the EEA, Switzerland and the U.K.\u003c/h2\u003e\n\u003cp\u003eThe following terms supplement the Notice with respect to our processing of EEA (i.e. European Union Member States, Iceland, Liechtenstein and Norway), Swiss and U.K. personal data. In the event of any conflict or inconsistency between the other parts of the Notice and the terms of this Section 11, Section 11 shall govern and prevail with regard to the processing of EEA, Swiss and U.K. Personal Data, to the extent applicable.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eData Controller:\u003c/strong\u003e The Zendesk entity with which you have a primary relationship (such as the entity that concluded the Services contract with you; the entity that has provided you with marketing materials and promotional communications; or the primary entity in the region where you access our Site) is the controller within the scope of this Notice. In the majority of cases, this will be Zendesk, Inc., unless we specifically inform you otherwise.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ea. Legal Basis for Processing:\u003c/strong\u003e\u003cbr /\u003e\n Please see \u003ca href=\"#how-we-process-personal-data\"\u003eSection 3\u003c/a\u003e for the legal basis on which we rely for the collection, processing and use of personal data.\u003c/p\u003e\n\u003cp class=\"p-no-margin\"\u003e\u003cstrong\u003eb. Your Data Protection Rights:\u003c/strong\u003e\u003cbr /\u003e\n Under applicable data protection laws, you may exercise certain rights regarding your personal data:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Access.\u003c/strong\u003e You have the right to obtain confirmation from us whether we are processing your personal data and related information, as well as the right to obtain a copy of your personal data undergoing processing.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Data Portability.\u003c/strong\u003e You may receive your personal data, that you have provided to us, in a structured, commonly-used and machine-readable format, and you may have the right to transmit it to other data controllers without hindrance. This right only exists if the processing is based on your consent or a contract, and the processing is carried out by automated means.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Rectification.\u003c/strong\u003e You have the right to request the rectification of inaccurate personal data and to have incomplete data completed.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Objection.\u003c/strong\u003e You have the right to object to the processing of your personal data in certain cases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Restrict Processing.\u003c/strong\u003e You may request that we restrict the processing of your personal data in certain cases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Erasure.\u003c/strong\u003e You may request that we erase your personal data in certain cases.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Lodge a Complaint.\u003c/strong\u003e You have the right to lodge a complaint with a supervisory authority. In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, we commit to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Refuse or Withdraw Consent.\u003c/strong\u003e In case we ask for your consent to process your personal data, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any processing of your personal data that occurred prior to the withdrawal of your consent will not be affected.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRight to Not Be Subject to Automated Decision-making.\u003c/strong\u003e The types of automated decision-making referred to in Article 22(1) and (4) EU/UK General Data Protection Regulation (\u0026quot;\u003cstrong\u003eGDPR\u003c/strong\u003e\u0026quot;) do not take place in connection with your personal data. Should this change, we will inform you about why and how any such decision was made, the significance of it and the possible consequences of it. You will also have the right to human intervention, to express your point of view and to contest the decision.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou may exercise these rights by contacting us using the details provided in \u003ca href=\"#contact-information\"\u003eSection 9\u003c/a\u003e above. Please note that we may refuse to act on requests to exercise data protection rights in certain cases, such as where providing access might infringe someone else’s privacy rights or impact our legal obligations.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ec. International Transfers of Personal Data:\u003c/strong\u003e\u003cbr /\u003e\n Due to the global nature of our operations, some of the recipients mentioned in \u003ca href=\"#personal-data-we-collect-and-disclose\"\u003eSection 2\u003c/a\u003e of the Notice may be located in countries outside the EEA, Switzerland or the U.K., which do not provide an adequate level of data protection as defined by data protection laws in the EEA, Switzerland and the U.K. Transfers within the Zendesk Group or to third parties located in such third countries take place using a valid data transfer mechanism, such as the EU Standard Contractual Clauses and/or the U.K. Addendum to such clauses, approved Binding Corporate Rules, approved codes of conduct and certifications mechanisms, on the basis of permissible statutory derogations, or any other valid data transfer mechanism issued or approved by the EEA, Swiss or U.K. authorities. More information on (including a copy of) our Binding Corporate Rules is available \u003ca href=\"/trust-center/\"\u003ehere\u003c/a\u003e, and evidence of our Binding Corporate Rules approval is available on the European Data Protection Board\u0026#39;s website \u003ca href=\"https://edpb.europa.eu/system/files/2023-03/EDPB_Information_Pre-GDPR_BCRs_Overview_en.pdf\"\u003ehere\u003c/a\u003e. Certain third countries have been officially recognised by the EEA, Swiss and U.K. authorities as providing an adequate level of protection and no further safeguards are necessary. Please reach out to us using the contact information in \u003ca href=\"#contact-information\"\u003eSection 9\u003c/a\u003e above, if you wish to receive further information about how we transfer personal data or, where available, a copy of the relevant data transfer mechanism.\u003c/p\u003e\n\u003cp\u003e Zendesk, Inc., FutureSimple Inc. and Smooch Technologies US Inc. comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Zendesk, Inc. FutureSimple Inc. and Smooch Technologies US Inc. have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Zendesk, Inc. FutureSimple Inc. and Smooch Technologies US Inc. have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. For complaints regarding EU-U.S. DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website: \u003ca href=\"https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\"\u003ehttps://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf\u003c/a\u003e. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit \u003ca href=\"https://www.dataprivacyframework.gov/\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.dataprivacyframework.gov/\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eThe Federal Trade Commission has jurisdiction over Zendesk, Inc., FutureSimple Inc. and Smooch Technologies US Inc. compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eData Protection Officer:\u003c/strong\u003e The contact details for our data protection officer are as follows: Zendesk, Inc., Attn: Privacy Team and DPO, 989 Market Street, San Francisco, CA 94103, United States, \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-other-regions\"\u003e12. Supplemental Information for Other Regions\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAustralia:\u003c/strong\u003e Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles. If you are dissatisfied with our handling of a complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (\u0026quot;\u003cstrong\u003eOAIC\u003c/strong\u003e\u0026quot;) by contacting the OAIC using the methods listed on \u003ca href=\"http://www.oaic.gov.au/\" target=\"_blank\" rel=\"noopener\"\u003etheir website\u003c/a\u003e. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eBrazil:\u003c/strong\u003e Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with Lei Geral de Proteção de Dados (\u0026quot;\u003cstrong\u003eLGPD\u003c/strong\u003e\u0026quot;). Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage and processing of their personal data by us for the purposes described in this Notice.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCanada:\u003c/strong\u003e Personal data, as defined in the Personal Information Protection and Electronic Documents Act (\u0026quot;\u003cstrong\u003ePIPEDA\u003c/strong\u003e\u0026quot;) will be collected, stored, used and/or processed by the Zendesk Group in accordance with the Zendesk Group\u0026#39;s obligations under PIPEDA.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eJapan:\u003c/strong\u003e Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with Japan\u0026#39;s Act on the Protection of Personal Information (\u0026quot;\u003cstrong\u003eAPPI\u003c/strong\u003e\u0026quot;).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNevada:\u003c/strong\u003e We do not presently sell personal data as defined under Nevada law. If you are a Nevada resident, you may nevertheless email us using the information above to exercise your right to opt-out of sale under Nevada Revised Statutes §603A et seq.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNew Zealand:\u003c/strong\u003e Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with New Zealand\u0026#39;s Privacy Act 2020 and its 13 Information Privacy Principles (\u0026quot;\u003cstrong\u003eNZ IPPs\u003c/strong\u003e\u0026quot;).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSingapore:\u003c/strong\u003e Personal data collected, stored, used and/or processed by the Zendesk Group, as described in this Notice, is collected, stored, used and/or processed in accordance with the Zendesk Group\u0026#39;s obligations under the Personal Data Protection Act 2012 (\u0026quot;\u003cstrong\u003ePDPA\u003c/strong\u003e\u0026quot;).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnited Kingdom:\u003c/strong\u003e Personal data collected, stored used, and/or processed by the Zendesk Group, as described in this Privacy Notice, is collected, stored, used and/or processed in accordance with the Zendesk Group\u0026#39;s obligations under the UK Data Protection Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019, as amended, superseded or replaced (\u0026quot;\u003cstrong\u003eU.K. GDPR\u003c/strong\u003e\u0026quot;).\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 class=\"h3\" id=\"english-version-controls\"\u003e13. English Version Controls\u003c/h2\u003e\n\u003cp\u003eNon-English translations of this notice are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"zendesk-inc-affiliates\"\u003e14. Zendesk, Inc. Affiliates\u003c/h2\u003e\n\u003cp\u003eZendesk, Inc.; Zendesk Brasil Software Corporativo Ltda; Zendesk UK Limited; Zendesk International Limited; Zendesk APS; Zendesk Pty., Ltd; Kabushiki Kaisha Zendesk; Zendesk Incorporated; Zendesk GmbH; Zendesk Singapore Pte. Ltd.; Zendesk France SAS; Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością); Zendesk Technologies Private Limited; FutureSimple Inc.; Zendesk Korea LLC; Smooch Technologies ULC; Cleverly, Unipessoal, LDA.; ZD Sub Holdings (U.S.); Zendesk Sweden AB.; Smooch Technologies US Inc. (U.S.); Zendesk S. de R.L. de C.V. (Mexico); Zendesk Technologies Spain S.L. (Spain); Zoro TopCo, LP; Zendesk Netherlands B.V.; Zendesk Italy S.r.l.; Tymeshift Inc; Tymeshift doo Novi Sad; Tymeshift Portugal, Unipessoal Lda.\u003c/p\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":2776,"locale":"au"},"__lang":"au","__namespaces":{"header":{"brand_logoname_blog":"Zendesk Blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Company news and announcements","marketplace":"Marketplace","arialabel_toggle":"Toggle Mobile Menu","arialabel_search":"Search","contact_us":"Contact us","primary_btn":"Start free trial","primary_btn_blog":"Start free trial","secondary_btn_pricing":"Buy now","secondary_btn_login":"Sign in","secondary_btn_demo":"Watch demo","return_to_homepage":"Go to Zendesk homepage","newsroom_navlink_press_releases":"Press releases","newsroom_navlink_media":"Media resources","primary_btn_newsroom":"Contact","dropdown_products":"Products","dropdowns_service_title":"Zendesk for service","dropdowns_service_subtitle":"The complete service 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