Suporte da GoTo

<!DOCTYPE html> <html lang="pt"> <head> <meta charset="UTF-8"> <title>Suporte da GoTo</title> <link rel="canonical" href="https://support.goto.com/pt"> <meta name="description" content="O Suporte da GoTo est谩 aqui para ajudar com todos os seus produtos GoTo. Baixe, instale, experimente, leia t贸picos populares e guias de usu谩rio, e encontre recursos que ajudar茫o voc锚 a usar seu produto." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="qdVoG001pinniM-r4Oqd3g4wrZmTC1YqYfafUSNOjZE"> <meta name="robots" content="index, follow"> <meta name="product_id" content="gotomeeting;gotowebinar;gototraining;openvoice;gotoconnect;joinme;grasshopper;rescue;rescue_live_lens;rescue_live_guide;gotoassist_remote_support_v5;gotoassist_remote_support_4;gotoassist_service_desk;gotoassist_corporate;central;gotomypc;hamachi;remotelyanywhere;pro;goto_resolve_mdm"> <meta name="product_name" content="GoTo Meeting;GoTo Webinar;GoTo Training;OpenVoice;GoTo Connect;join.me;Grasshopper;Rescue;Rescue Live Lens;Rescue Live Guide;GoToAssist Remote Support v5;GoToAssist Remote Support v4;GoToAssist Service Desk;GoToAssist Corporate;Central;GoToMyPC;Hamachi;RemotelyAnywhere;Pro;Resolve MDM"> <meta property="og:title" content="Suporte da GoTo"> <meta property="og:description" content="O Suporte da GoTo está aqui para ajudar com todos os seus produtos GoTo. Baixe, instale, experimente, leia tópicos populares e guias de usuário, e encontre recursos que ajudarão você a usar seu produto."> <meta property="og:url" content="https://support.goto.com/pt"> <meta property="twitter:card" content="summary"> <meta property="twitter:title" content="Suporte da GoTo"> <meta property="twitter:description" content="O Suporte da GoTo está aqui para ajudar com todos os seus produtos GoTo. Baixe, instale, experimente, leia tópicos populares e guias de usuário, e encontre recursos que ajudarão você a usar seu produto."> <meta property="twitter:url" content="https://support.goto.com/pt"> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/dc476c1/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F4d%2Fe5%2Fe621fcb141ec807d43eed38527f7%2Fgoto-favicon-light-mode.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.0f9e331a8515a2c4820e819cf0bdde9f.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true&language=""" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-TJ3FRGN'); try { sessionStorage.setItem("currentPage", window.location.href); } catch (error) {} </script>  <script> const googleAdUrl = 'https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js'; try { fetch(new Request(googleAdUrl)).catch(_ => dataLayer.push({'event':'AdBlocker'})); } catch (e) { dataLayer.push({'event':'AdBlocker'}); } </script> </head> <body class="care product-id-n/a has-goto-design" > <script type="text/javascript"> //sets up a global namespace to contain data coming from BrightSpot that is to be used in javascript files. //flush out expired user data lscache.flushExpired(); window.bspot = { apis: { "identityApiUrl" : "https://iam.servers.getgo.com/identity/v1/Users/me", "billingApiUrl" : "https://ggc-gateway-prod.servers.getgo.com/rest/v1", "avatarApiUrl" : "https://avatars.servers.getgo.com/", "telemetryURL" : "https://telemetry.servers.getgo.com", "loggedInUrl" : "https://authentication.logmeininc.com/rest/loggedIn" }, authConfigurations: { "lastPassConfig" : { "authority" : "https://auth.lastpass.com", "automaticSilentRenew" : true, "client_id" : "csp", "clockSkew" : 300, "filterProtocolClaims" : true, "loadUserInfo" : false, "monitorAnonymousSession" : false, "monitorSession" : false, "post_logout_redirect_uri" : "https://support.lastpass.com/home", "redirect_uri" : "https://support.lastpass.com/carelastpassredirect", "response_type" : "code", "revokeAccessTokenOnSignout" : true, "scope" : "openid offline_access me", "validateSubOnSilentRenew" : true }, "clsConfig" : { "loginUrl" : "https://accounts.logme.in/login.aspx", "logOutUrl" : "https://accounts.logme.in/logout.aspx" }, "useProductIdForPhoneList" : true, "identityConfig" : { "clientId" : "4db56bcd-ec6d-4d87-aa36-0a5abc611e19", "homepageUrl" : "https://support.logmeininc.com", "redirectUrl" : "https://support.goto.com/careredirectpage", "authurl" : "https://authentication.logmeininc.com" } }, boldDictionary:{ "survey.title" : "Esse artigo foi 煤til?", "survey.thanks" : "Obrigado!", "survey.yes" : "sim", "survey.no" : "N茫o", "survey.dialogTitle" : "Lamentamos ouvir isso!", "survey.submit" : "Enviar", "search.noResults" : "Nenhum resultado para {QUERY}. Tente uma frase diferente ou pergunte a um agente.", "sharing.title" : "Copie esta resposta", "sharing.clipboard" : "Copiar para 谩rea de transfer锚ncia", "sharing.email" : "Compartilhar por e-mail", "ok" : "OK", "cancel" : "Cancelar", "cnf.initialText" : "Digite sua pergunta aqui...", "search.clearSearchQuery" : "Limpar consulta de pesquisa", "feedback.missingOrIncorrectInfo" : "O conte煤do est谩 impreciso ou ausente", "feedback.dismiss" : "Fechar se莽茫o de feedback", "feedback.incorrectSearchResult" : "N茫o obteve resultados relevantes", "thumbs.dialogTitle" : "O que h谩 de errado com esta resposta?", "ticket.chooseFile" : "Escolher arquivo...", "ticket.dismiss" : "Fechar se莽茫o de ticket" }, boldStrings:{ "callMeTabTitle" : "Ligar para Mim", "callSupportTabTitle" : "Suporte por telefone", "callMeHeading" : "Informe seu e-mail, n煤mero de telefone e alguns detalhes sobre a chamada antes de clicar em \"Ligar para mim\". Um agente entrar谩 em contato assim que poss铆vel.</P>", "callMeWaitTimePrefix" : "O tempo de espera atual para receber uma chamada de retorno 茅 de:", "callMeWaitTimeLessThanHalfAMinute" : "Menos de 30 segundos", "callMeWaitTimeLessThanOneMinute" : "Menos de 1 minutos", "callMeWaitTimeLessThanFiveMinutes" : "Menos de 5 minutos", "callMeWaitTimeLessThanTenMinutes" : "Menos de 10 minutos", "callMeWaitTimeMoreThanTenMinutes" : "Maior do que o normal mais de 10 minutos", "w2c2cHeadinig" : "Preencha as informa莽玫es abaixo para nos ajudar a agilizar o atendimento. ", "w2c2cSubHeadinig" : "Se preferir pular essa etapa, demorar谩 um pouco mais para confirmarmos sua identidade quando voc锚 ligar.", "formKeyName" : "Name", "formKeyEmail" : "E-mail da conta", "formKeyPhone" : "Telefone", "callMePhoneSelectOptions" : "-Selecione,+1-(EUA e Canad谩),+61-(Austr谩lia),+43-(脕ustria),+375-(Belarus),+32-(B茅lgica),+55-(Brasil),+359-(Bulg谩ria),+56-(Chile),+57-(Col么mbia),+420-(Rep煤blica Tcheca),+45-(Dinamarca),+503-(El Salvador),+593-(Equador),+358-(Finl芒ndia),+33-(Fran莽a),+49-(Alemanha),+30-(Gr茅cia),+502-(Guatemala),+852-(Hong Kong),+36-(Hungria),+91-(脥ndia),+353-(Irlanda),+972-(Israel),+39-(It谩lia),+81-(Jap茫o),+965-(Kuwait),+371-(Let么nia),+352-(Luxemburgo),+230-(Maur铆cio),+373-(Mold谩via),+52-(M茅xico),+31-(Pa铆ses Baixos),+64-(Nova Zel芒ndia),+47-(Noruega),+507-(Panam谩),+51-(Peru),+63-(Filipinas),+48-(Pol么nia),+351-(Portugal),+40-(Rom锚nia),+7-(R煤ssia),+250-(Ruanda),+966-(Ar谩bia Saudita),+65-(Singapura),+381-(S茅rvia),+421-(Eslov谩quia),+27-(脕frica do Sul),+34-(Espanha),+46-(Su茅cia),+41-(Su铆莽a),+66-(Tail芒ndia),+90-(Turquia),+380-(Ucr芒nia),+44-(Reino Unido),+84-(Vietn茫)", "formKeySubject" : "Motivo da chamada", "callMeSubjectOptions" : "Selecione,Faturamento,Vendas,Suporte", "formKeyQuestion" : "Descri莽茫o", "closeForm" : "Fechar", "callMeResponseHeading" : "Obrigado! Ligaremos para o n煤mero: ", "callMeResponseSubHeading" : "Tentaremos ligar mais uma vez se voc锚 n茫o nos atender. Envie o formul谩rio \"Ligar para mim\" de novo para iniciar outra tentativa de contato.", "callMeResponseNote" : "Observa莽茫o: Todas as chamadas s茫o gravadas e monitoradas para fins de garantia de qualidade.", "caseNumber" : "N煤mero do caso:", "w2c2cResponseHeading" : "Obrigado! <b>Ligue para n贸s</b> e informe o n煤mero do ticket indicado abaixo. <br>Note que voc锚 deve telefonar para enviar a solicita莽茫o.", "w2c2cCountrySelect" : "Pa铆s", "w2c2cTollFree" : "Telefone gratuito:", "w2c2cLongDistance" : "Chamada interurbana:", "formError" : "Informe um valor v谩lido.", "tierSelectorHeading" : "Informe nome e e-mail.", "errorPage" : "Ocorreu um erro ao processar sua solicita莽茫o. Envie um novo formul谩rio.", "skipThisStepButton" : "Pular esta etapa", "getNumberButton" : "Obter n煤mero", "createTicketInsteadButton" : "Envie-nos um email", "freeTierBillingFormTitle" : "Suporte a faturamento", "freeTierBillingFormHeader" : "<b>Estamos aqui para ajudar a resolver seus problemas de upgrade.</b> Se sua d煤vida n茫o for relacionada a faturamento e voc锚 precisar de assist锚ncia t茅cnica, clique em \"Voltar\" para ver outras op莽玫es. <br>Geralmente respondemos a problemas de faturamento em 24 horas.", "backButton" : "Voltar", "callMeNotAvailable" : "<b>N茫o podemos ligar para voc锚 no momento. Use o n煤mero de telefone e o ticket abaixo para entrar em contato com o suporte. Pedimos desculpas pela inconveni锚ncia.</b>", "callMeGoodOptionLabel" : "Boa op莽茫o: ", "callMeBestOptionLabel" : "Melhor op莽茫o: ", "fallbackFormHeader" : "N茫o podemos ligar para voc锚 no momento. Use o formul谩rio abaixo para entrar em contato com o suporte. Pedimos desculpas pela inconveni锚ncia.", "lastPassFreeWebformHeader" : "Entrar em contato com suporte", "lastPassFreeWebformUpgradeHeader" : "Upgrade para suporte individual", "lastPassFreeWebformUpgradeText" : "Para obter suporte individual 24 horas por dia da equipe do LastPass, considere fazer um upgrade para o Premium ou o Families.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Conhe莽a as op莽玫es de upgrade", "lastPassFreeWebformBillingText" : "Est谩 tendo problemas para fazer upgrade ou renovar? Ser谩 um grande prazer ajudar com todos os problemas de faturamento que afetam sua assinatura.", "lastPassFreeWebformBillingLinkText" : "Enviar um caso de faturamento", "lastPassFreeWebformSupportCenterHeader" : "Central de suporte", "lastPassFreeWebformSupportCenterText" : "Fa莽a pesquisas nos nossos artigos e recursos de ajuda para sanar suas d煤vidas. Se precisar, use outras palavras para definir sua busca de forma mais gen茅rica.", "lastPassFreeWebformSupportCenterBackToSearch" : "Voltar para a pesquisa", "lastPassFreeWebformCommunityHeader" : "Comunidade do LastPass", "lastPassFreeWebformCommunityText" : "Consulte as publica莽玫es e interaja com outros usu谩rios na Comunidade do LastPass para sanar suas d煤vidas em um ambiente com modera莽茫o ativa.", "lastPassFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/LastPass/ct-p/LastPass", "lastPassFreeWebformCommunityJoinConversationLinkText" : "Participar da comunidade", "gotoResolveFreeWebformHeader" : "Entrar em contato com suporte", "gotoResolveFreeWebformUpgradeHeader" : "Upgrade para suporte individual", "gotoResolveFreeWebformUpgradeText" : "Para obter suporte pessoal 24 horas por dia da equipe do GoTo Resolve, considere fazer upgrade para o B谩sico ou Padr茫o.", "gotoResolveFreeWebformUpgradeLink" : "https://www.goto.com/it-management/pricing/resolve", "gotoResolveFreeWebformUpgradeLinkText" : "Conhe莽a as op莽玫es de upgrade", "gotoResolveFreeWebformSupportCenterHeader" : "Central de suporte", "gotoResolveFreeWebformSupportCenterText" : "Fa莽a pesquisas nos nossos artigos e recursos de ajuda para sanar suas d煤vidas. Se precisar, use outras palavras para definir sua busca de forma mais gen茅rica.", "gotoResolveFreeWebformSupportCenterBackToSearch" : "Voltar para a pesquisa", "gotoResolveFreeWebformCommunityHeader" : "Comunidade do GoTo Resolve", "gotoResolveFreeWebformCommunityText" : "Consulte as publica莽玫es e interaja com outros usu谩rios na Comunidade do GoTo Resolve para sanar suas d煤vidas em um ambiente com modera莽茫o ativa.", "gotoResolveFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/GoTo-Resolve/ct-p/GoTo_Resolve", "gotoResolveFreeWebformCommunityJoinConversationLinkText" : "Participar da comunidade", "callMePhoneOptionText" : "Suporte por telefone", "callMeEmailOptionText" : "Suporte por e-mail (pode levar at茅 48 horas)", "callMeChatOptionText" : "Bate-papo em tempo real (quando dispon铆vel)", "placeholderEmail" : "Endere莽o de e-mail", "placeholderDescription" : "Acrescentar detalhes adicionais (opcional) ", "allFormsAttachmentsLabel" : "Adicionar anexos (opcional)", "contactUsFormAttachmentsButton" : "anexar", "intakeFormHeadingSub" : "Voc锚 pode verificar o status de um caso de suporte existente na p谩gina \"Meus casos\". Ainda n茫o tem um caso aberto? Preencha o formul谩rio abaixo.", "callMeFormHeading" : "A op莽茫o Ligar para Mim 茅 a maneira mais r谩pida de obter assist锚ncia da equipe de suporte.", "callMeFormHeadingSub" : "Informe seu e-mail, n煤mero de telefone e alguns detalhes sobre a chamada antes de clicar em \"Ligar para mim\". Um agente entrar谩 em contato assim que poss铆vel.", "callMeFormSubmitButton" : "Ligar para Mim", "web2CallFormHeading" : "Para facilitar o atendimento, pedimos que informe os dados abaixo.", "web2CallFormHeadingSub" : "Se preferir pular essa etapa, a confirma莽茫o da sua identidade durante a chamada ser谩 mais demorada.", "web2CallFormSupportMessaging" : "Nossos agentes podem prestar suporte em ingl锚s, espanhol e portugu锚s 24 horas por dia. Se precisar de suporte em franc锚s, italiano ou alem茫o, nossos agentes est茫o dispon铆veis entre 8h30 e 17h (UTC).", "web2CallFormIssueDetailsLabel" : "Detalhes do problema (opcional)", "web2CallFormIssueDetailsPlaceholder" : "Adicionar detalhes", "web2CallFormSubmitButton" : "Obter n煤mero", "web2CallFormSkipSubmitButton" : "Pular esta etapa", "web2CallFormWaitTimeErrorHeading" : "", "web2CallFormWaitTimeErrorHeadingSub" : "Please complete this form and we will provide you the correct phone number to dial. ", "emailFormHeading" : "Obrigado!", "emailFormHeadingSub" : "Forne莽a alguns detalhes para facilitar o atendimento.", "emailFormPhoneNumberLabel" : "Adicionar n煤mero de telefone", "emailFormPhoneNumberPlaceholder" : "N煤mero de telefone", "emailFormSelectLocationLabel" : "Selecione seu local", "emailFormSelectLocationDefaultOption" : "Outro", "emailFormLocationLabel" : "Digite seu local", "emailFormLocationPlaceholder" : "Pa铆s", "emailFormIssueDetailsLabel" : "Descreva o problema", "emailFormIssueDetailsPlaceholder" : "Adicionar detalhes", "emailFormSubmitButton" : "Envie-nos um email", "callMeFormResponseHeading" : "Obrigado! Ligaremos para o n煤mero: ", "callMeFormResponseHeadingSub" : "Tentaremos ligar para voc锚 uma vez. Se voc锚 n茫o conseguir atender, envie de novo o formul谩rio \"Ligar para mim\" para iniciar outra tentativa de chamada.", "callMeFormResponseNote" : "Observa莽茫o: Todas as chamadas s茫o gravadas e monitoradas para fins de garantia de qualidade.", "web2CallFormResponseHeading" : "Obrigado! <strong>Ligue para n贸s</strong> e informe o n煤mero do ticket indicado abaixo.", "web2CallFormResponseHeadingSub" : "Observa莽茫o: voc锚 deve ligar para n贸s para enviar a solicita莽茫o.", "web2CallFormResponseSelectCountryLabel" : "Pa铆s", "web2CallFormResponseTollFree" : "Telefone gratuito:", "web2CallFormResponseLongDistance" : "Chamada interurbana: ", "emailFormResponseHeading" : "Obrigado!", "emailFormResponseHeadingSub" : "Recebemos sua solicita莽茫o.", "formValidationRequired" : "Campo obrigat贸rio", "formValidationInvalidEmail" : "Formato de email inv谩lido", "formValidationInvalidPhoneNumber" : "Formato inv谩lido de n煤mero de telefone", "formValidationInvalidAttachmentsQuantity" : "You can only attach up to %%attachments%% file per ticket", "formValidationInvalidAttachmentsSize" : "O tamanho m谩ximo dos arquivos 茅 de 20聽MB", "formValidationInvalidAttachmentsAllowedTypes" : "Formatos permitidos: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, PNG, JPEG, JPG, GIF, BMP, SVG, MP3, MP4, WAV, MOV, AVI, MKV, WEBM, FLV, QT, ZIP", "formValidationAttachmentsAccept" : "'.pdf','.doc','.docx','.xls','.xlsx','.ppt','.pptx','.csv','.txt','.png','.jpeg','.jpg','.gif','.bmp','.svg','.mp3','.wav','.mp4','.mov','.avi','.mkv','.webm','.flv','.qt','.zip'", "formValidationInvalidCallMeFormPhoneNumberLength" : "Invalid phone number length", "lastPassFreeWebformSupportCenterBackToSearchLink" : "https://support.lastpass.com/", "lastPassFreeWebformSupportCenterBackToSearchText" : "Voltar para a pesquisa", "gotoResolveFreeWebformSupportCenterBackToSearchLink" : "https://support.goto.com/resolve", "gotoResolveFreeWebformSupportCenterBackToSearchText" : "Voltar para a pesquisa", "defaultArticleMetadata" : "None", "alertPlaceholder" : "Notifica莽玫es", "closeIconPlaceholder" : "Close this alert banner.", "alertHeading" : "Notifications", "alertCloseText" : "Fechar", "alertEmptyTitle" : "Nenhuma notifica莽茫o", "alertEmptyDescription" : "Novas notifica莽玫es ser茫o exibidas aqui", "intakeNextButton" : "Pr贸ximo", "supportOptionSelectionLabel" : "Escolha seu m茅todo de contato", "allFormsAttachmentsButton" : "Adicionar anexo (opcional)", "contactUsLoadingText" : "Carregando", "callMeSubmitButton" : "Call me", "web2CallSubmitButton" : "Obter n煤mero de telefone", "emailContactSubmitButton" : "Email us", "contactUsSelectSubjectOptions" : "[{\"text\": \"Selecione\", \"value\": \"\"}, {\"text\": \"Faturamento\", \"value\": \"Billing\"}, {\"text\": \"Conta\", \"value\": \"Support\"}] ", "contactUsFormHeading" : "Voc锚 ver谩 as op莽玫es de contato ap贸s fornecer algumas informa莽玫es abaixo.", "contactUsFormSelectProductLabel" : "Selecione o produto para o qual deseja obter suporte", "contactUsFormSelectProductDefaultOption" : "Selecionar produto", "contactUsFormNameLabel" : "Nome do visitante", "contactUsFormUserNamePlaceholder" : "Nome completo", "contactUsFormEmailAddressLabel" : "Endere莽o de email", "contactUsFormEmailAddressPlaceholder" : "Adicionar endere莽o de e-mail", "contactUsFormSelectPhoneNumberPrefixLabel" : "N煤mero de telefone", "contactUsFormPhoneNumberPlaceholder" : "(000) 000-0000", "contactUsFormSelectSubjectLabel" : "Selecione o motivo do contato com o suporte", "contactUsFormIssueDetailsLabel" : "Detalhes do problema", "contactUsFormIssueDetailsPlaceholder" : "Acrescentar detalhes adicionais", "contactUsFormSubmitButton" : "Continuar", "contactUsNextButton" : "Pr贸ximo", "callMeOptionTitle" : "Call Me", "callSupportOptionTitle" : "Call Support", "emailSupportOptionTitle" : "Suporte por e-mail", "contactUsFormLoggedInHeading" : "Voc锚 pode verificar o status de um caso de suporte existente para o produto selecionado na p谩gina <a>Meus casos</a>. N茫o tem um caso aberto? Envie o formul谩rio abaixo.\r\n", "contactUsFormLoggedOutHeading" : "Se voc锚 tiver uma conta, poder谩 fazer login e verificar o status de um ticket de suporte existente na p谩gina <a>Meus Casos</a>. N茫o tem um caso aberto? Envie o formul谩rio abaixo.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Selecione sua fun莽茫o:\", \"value\": \"\"},{\"text\":\"Organizador\", \"value\": \"Organizer\"},{\"text\": \"Participante\", \"value\": \"Attendee\"},{\"text\": \"Outra\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Selecione\", \"value\": \"\"},{\"text\":\"Superadministrador/Administrador\", \"value\": \"Super admin/Admin\"},{\"text\": \"Parceiro\", \"value\": \"Partner\"},{\"text\": \"Usu谩rio\", \"value\": \"User\"},{\"text\": \"Outra\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\"> <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"脥cone do globo\" /> </div>\r\n <div class=\"banner-text\">\r\n <p> <b> <span>Este artigo foi traduzido automaticamente por computador. Voc锚 pode abrir a</span> <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> vers茫o em ingl锚s do artigo aqui</a> </b> </p>\r\n <p><i>Pedimos que preencha a pesquisa abaixo para nos ajudar a melhorar a tradu莽茫o.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div> <hr/> <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p> <i> <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">A vers茫o oficial deste conte煤do est谩 em ingl锚s.</a> Parte da documenta莽茫o da GoTo foi traduzida por computador para facilitar o acesso. A GoTo n茫o tem controle sobre o conte煤do traduzido por computador, que pode conter erros, imprecis玫es ou linguajar inadequado. 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How can we help you?", nanorepScripts:{ "nanorepFormSubmissionScript" : "/assets/scripts/care/stand-alone-scripts/nanorep-form-submission.js", "nanorepOnLoadScript" : "/assets/scripts/care/stand-alone-scripts/nanorep-onLoad-script.js" }, pageSupportedLanguages:"en,nl,fr,de,it,pt,es", product:"NON_PRODUCT_PAGE", productClass:"", productId:"n/a", productFullName:"", productSupportedLanguages:"", recaptchaKey: "6Ld1RuIUAAAAAM2u6LHAAG29vsnyhPRwzsZ6Ofej", treeData: [], w2c2cEnabled: false }; </script> <div class="care-site-loader bg-loader"> <div class="care-spinner-wrapper"> <div class="care-spinner"></div> </div> </div> <script type="text/javascript">var utag_data = { "product" : "colproducts", "site_product" : "colproducts", "template" : "goto-site-homepage", "content_type" : "prod-selector", "language" : "pt", "language_code" : "pt", "website_country" : "us", "country_code" : "us", "visitor_geoip_country_code" : "SG", "country_code_ip" : "SG", "visitor_browser_language" : "en", "system_date_gmt" : "Thu, 20 Feb 2025 06:11:54 GMT", "system_date_pst" : "Wed, 19 Feb 2025 22:11:54 PST" } </script> <div class="care-content-wrapper is-hidden"> <div class="care-generic-banner info-banner hide" id="ie-end-support-banner"> <div class="banner-msg"> <span class="banner-icon info-banner-icon" title="Informative Icon " aria-hidden="true"></span> <p class="banner-error-msg">Os sites de suporte da LogMeIn n茫o s茫o mais compat铆veis com o navegador Internet Explorer (IE) da Microsoft. Use um navegador compat铆vel para que todos os recursos funcionem conforme o esperado (Chrome / Firefox / Edge).</p> </div> <button type="button" aria-label="fechar" class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="fechar" aria-hidden="true"></span> </button> </div> <div class="care-generic-banner info-banner hide" id="safari-end-support-banner"> <div class="banner-msg"> <span class="banner-icon info-banner-icon" title="Info icon." aria-hidden="true"></span> <p class="banner-error-msg">O site de suporte da GoTo n茫o 茅 mais compat铆vel com o Safari 15. Atualize seu navegador para o Safari 16 (ou mais recente) ou mude para um navegador compat铆vel, como Google Chrome, Mozilla Firefox ou Microsoft Edge.</p> </div> <button type="button" aria-label="Close banner." class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="Close banner." aria-hidden="true"></span> </button> </div> <div class="care-generic-banner marketing-banner hide" id=""> <div class="banner-msg"> <span class="banner-icon marketing-banner-icon" title="Info icon." aria-hidden="true"></span> <p class="banner-error-msg">Descubra o que nossa solu莽茫o completa de TI pode fazer por sua empresa. <a href="https://link.goto.com/discover-goto">Baixe o LogMeIn Resolve gratuitamente</a>.</p> </div> <button type="button" aria-label="fechar" class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="fechar" aria-hidden="true"></span> </button> </div> <div class="hide" id="care-service-status-banner"> <span class="banner-icon" title="Service is Not 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<div class="download-article-header"> <h3 data-productid="gotowebinar" data-modal="close"><a data-wa-link="" href="/pt/webinar" title="GoTo Webinar">GoTo Webinar </a></h3> </div> <div class="product-description">Software completo de webinars e eventos virtuais</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomeeting" data-modal="close"><a data-wa-link="" href="https://support.goto.com/pt/meeting#GoToRoom~gotoroom_tab" title="GoTo Room">GoTo Room </a></h3> </div> <div class="product-description">Hardware de salas de confer锚ncia</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gototraining" data-modal="close"><a data-wa-link="" href="/pt/training" title="GoTo Training">GoTo Training </a></h3> </div> <div class="product-description">Software de treinamento online</div> </div> <div class="download-article"> <div 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data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/resolve" title="Resolve">Resolve </a></h3> </div> <div class="product-description">Suporte e gest茫o de TI</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve_mdm" data-modal="close"><a data-wa-link="" href="/pt/resolve-mdm" title="Resolve MDM">Resolve MDM </a></h3> </div> <div class="product-description">Gerenciamento de dispositivos m贸veis</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="pro" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/pro" title="Pro">Pro </a></h3> </div> <div class="product-description">Acesso remoto a dispositivos</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="central" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/central" title="Central">Central </a></h3> </div> <div class="product-description">Gerenciamento e monitoramento remotos</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Suporte remoto de TI</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/pt/gotomypc" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Acesso remoto a computadores</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="/pt/gotoassist/products" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Software de suporte remoto</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="/pt/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Servi莽o de VPN hospedado</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">Solu莽茫o de acesso remoto ao ambiente local</div> </div> </div> </div> </div> </div> </div> </section> </div> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/home-community-top-nav" title="Communauté" class="care-top-navigation__nav-link" target="_blank">Communaut茅 </a> </li> <li class="hidden-xs hidden-sm 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data-test="navbar-language-fr" title="français">fran莽ais </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">espa帽ol </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">portugu锚s </a></li> <li role="menuitem"><a data-wa-link="" 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selector"> <div class="care-search-wrapper"> <h1 class="care-banner-heading hide" id="js-logged-out-heading">Ol谩! Estamos aqui para ajudar.</h1> <h1 class="care-banner-heading hide" id="js-logged-in-heading"></h1> </div> <div class="care-search" id="care-homepage-search-container"> <h2>Pesquise em todos os produtos. Sem a menor dificuldade.</h2> </div> </div> <div class="CoveoAnalytics" data-endpoint="" data-search-hub='Brightspot search'></div> <div class="coveo-search-section" id="care-search-container"> <div class="CoveoSearchbox" data-placeholder="Selecione um produto abaixo ou pesquise entre todos os produtos" data-query-suggest-character-threshold="1"></div> </div> </section> <section data-section="care-product-selector" class="goto-product-selector"> <div class="text-center header"> <h3 class="section-title">Confira o suporte por produto</h3> </div> <div class="prod-containers"> <div class="prod-column-list"> <div class="prod-column-inner"> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoconnect" data-modal="close"><a data-wa-link="" href="/pt/connect" title="GoTo Connect">GoTo Connect </a></h3> </div> <div class="product-description">Software completo de telefonia, reuni玫es e mensagens</div> 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class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gototraining" data-modal="close"><a data-wa-link="" href="/pt/training" title="GoTo Training">GoTo Training </a></h3> </div> <div class="product-description">Software de treinamento online</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="openvoice" data-modal="close"><a data-wa-link="" href="/pt/openvoice" title="OpenVoice">OpenVoice </a></h3> </div> <div class="product-description">Software de audioconfer锚ncia</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="grasshopper" data-modal="close"><a data-wa-link="" href="https://support.grasshopper.com" title="Grasshopper">Grasshopper </a></h3> </div> <div class="product-description">Sistema de telefonia virtual leve</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="joinme" data-modal="close"><a data-wa-link="" href="/pt/joinme" title="join.me">join.me </a></h3> </div> <div class="product-description">Software de videoconfer锚ncia</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/resolve" title="Resolve">Resolve </a></h3> </div> <div class="product-description">Suporte e gest茫o de TI</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve_mdm" data-modal="close"><a data-wa-link="" href="/pt/resolve-mdm" title="Resolve MDM">Resolve MDM </a></h3> </div> <div class="product-description">Gerenciamento de dispositivos m贸veis</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="pro" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/pro" title="Pro">Pro </a></h3> </div> <div class="product-description">Acesso remoto a dispositivos</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="central" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/central" title="Central">Central </a></h3> </div> <div class="product-description">Gerenciamento e monitoramento remotos</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Suporte remoto de TI</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/pt/gotomypc" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Acesso remoto a computadores</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="/pt/gotoassist/products" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Software de suporte remoto</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="/pt/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Servi莽o de VPN hospedado</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pt/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">Solu莽茫o de acesso remoto ao ambiente local</div> </div> </div> </div> </div> </div> </div> </section> <section class="care-product-selector-user-guide"> <div class="container-fluid"> <h2 class="care-product-selector-user-guide__heading">Guias de introdu莽茫o ao GoTo</h2> <div class="care-product-selector-user-guide__table-container"> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://support.goto.com/pt/connect/help/goto-connect-getting-started-guide-for-users" title="Guia de introdução ao GoTo para usuários">Guia de introdu莽茫o ao GoTo para usu谩rios </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://support.goto.com/pt/connect/help/getting-started-in-goto-admin-with-goto-connect" title="Primeiros passos no GoTo Admin com GoTo Connect">Primeiros passos no GoTo Admin com GoTo Connect </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/connect-voicemail-guide" title="Guia de correio de voz do GoTo Connect">Guia de correio de voz do GoTo Connect </a> </div> </div> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/meeting-organizer-guide" title="Guia do organizador do GoTo Meeting">Guia do organizador do GoTo Meeting </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/webinar-in-session-org-guide" title="GoTo Webinar Guia do organizador da sessão">GoTo Webinar Guia do organizador da sess茫o </a> <span class="care-product-selector-user-guide__badge">New</span> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/webinar-attendee-guide" title="Guia do participante do GoTo Webinar">Guia do participante do GoTo Webinar </a> </div> </div> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/resolve-billing-guide" title="Guia de faturamento do GoTo Resolve">Guia de faturamento do GoTo Resolve </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.logmein.com/pro-billing-guide" title="Guia de faturamento do Pro">Guia de faturamento do Pro </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.logmein.com/central-billing-guide" title="Guia de faturamento do Central">Guia de faturamento do Central </a> </div> </div> </div> </div> <hr /> </section> <section class="care-product-selector-call-to-action"> <div class="container"> <div class="care-product-selector-call-to-action__container "> <div class="care-product-selector-call-to-action__image"> <img src="https://assets.cdngetgo.com/80/4c/d42a5f3b4c17bd3d2abd8539e00d/community-image.png" alt="Community" /> </div> <div class="care-product-selector-call-to-action__text"> <h2>Conecte-se com a comunidade</h2> 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