Ajuda oficial do join.me - Suporte para o join.me

<!DOCTYPE html> <html lang="pt"> <head> <meta charset="UTF-8"> <title>Ajuda oficial do join.me - Suporte para o join.me</title> <link rel="canonical" href="https://support.goto.com/pt/joinme"> <meta name="description" content="O suporte da GoTo está aqui para ajudar! Explore artigos de ajuda, tutoriais em vídeo, guias de usuário e outros recursos para saber mais sobre como usar o join.me. " /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="qdVoG001pinniM-r4Oqd3g4wrZmTC1YqYfafUSNOjZE"> <meta name="robots" content="index, follow"> <meta name="product_id" content="joinme"> <meta name="product_name" content="join.me"> <meta property="og:title" content="Ajuda oficial do join.me"> <meta property="og:description" content="O suporte da GoTo está aqui para ajudar! 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'&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-TJ3FRGN'); try { sessionStorage.setItem("currentPage", window.location.href); } catch (error) {} </script>  <script> const googleAdUrl = 'https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js'; try { fetch(new Request(googleAdUrl)).catch(_ => dataLayer.push({'event':'AdBlocker'})); } catch (e) { dataLayer.push({'event':'AdBlocker'}); } </script> </head> <body class="care product-id-joinme has-goto-design joinme" > <script type="text/javascript"> //sets up a global namespace to contain data coming from BrightSpot that is to be used in javascript files. //flush out expired user data lscache.flushExpired(); window.bspot = { apis: { "identityApiUrl" : "https://iam.servers.getgo.com/identity/v1/Users/me", "billingApiUrl" : "https://ggc-gateway-prod.servers.getgo.com/rest/v1", "avatarApiUrl" : "https://avatars.servers.getgo.com/", "telemetryURL" : "https://telemetry.servers.getgo.com", "loggedInUrl" : "https://authentication.logmeininc.com/rest/loggedIn" }, authConfigurations: { "lastPassConfig" : { "authority" : "https://auth.lastpass.com", "automaticSilentRenew" : true, "client_id" : "csp", "clockSkew" : 300, "filterProtocolClaims" : true, "loadUserInfo" : false, "monitorAnonymousSession" : false, "monitorSession" : false, "post_logout_redirect_uri" : "https://support.lastpass.com/home", "redirect_uri" : "https://support.lastpass.com/carelastpassredirect", "response_type" : "code", "revokeAccessTokenOnSignout" : true, "scope" : "openid offline_access me", "validateSubOnSilentRenew" : true }, "clsConfig" : { "loginUrl" : "https://accounts.logme.in/login.aspx", "logOutUrl" : "https://accounts.logme.in/logout.aspx" }, "useProductIdForPhoneList" : true, "identityConfig" : { "clientId" : "4db56bcd-ec6d-4d87-aa36-0a5abc611e19", "homepageUrl" : "https://support.logmeininc.com", "redirectUrl" : "https://support.goto.com/careredirectpage", "authurl" : "https://authentication.logmeininc.com" } }, boldDictionary:{ "survey.title" : "Esse artigo foi útil?", "survey.thanks" : "Obrigado!", "survey.yes" : "sim", "survey.no" : "Não", "survey.dialogTitle" : "Lamentamos ouvir isso!", "survey.submit" : "Enviar", "search.noResults" : "Nenhum resultado para {QUERY}. Tente uma frase diferente ou pergunte a um agente.", "sharing.title" : "Copie esta resposta", "sharing.clipboard" : "Copiar para área de transferência", "sharing.email" : "Compartilhar por e-mail", "ok" : "OK", "cancel" : "Cancelar", "cnf.initialText" : "Digite sua pergunta aqui...", "search.clearSearchQuery" : "Limpar consulta de pesquisa", "feedback.missingOrIncorrectInfo" : "O conteúdo está impreciso ou ausente", "feedback.dismiss" : "Fechar seção de feedback", "feedback.incorrectSearchResult" : "Não obteve resultados relevantes", "thumbs.dialogTitle" : "O que há de errado com esta resposta?", "ticket.chooseFile" : "Escolher arquivo...", "ticket.dismiss" : "Fechar seção de ticket" }, boldStrings:{ "callMeTabTitle" : "Ligar para Mim", "callSupportTabTitle" : "Suporte por telefone", "callMeHeading" : "Informe seu e-mail, número de telefone e alguns detalhes sobre a chamada antes de clicar em \"Ligar para mim\". Um agente entrará em contato assim que possível.</P>", "callMeWaitTimePrefix" : "O tempo de espera atual para receber uma chamada de retorno é de:", "callMeWaitTimeLessThanHalfAMinute" : "Menos de 30 segundos", "callMeWaitTimeLessThanOneMinute" : "Menos de 1 minutos", "callMeWaitTimeLessThanFiveMinutes" : "Menos de 5 minutos", "callMeWaitTimeLessThanTenMinutes" : "Menos de 10 minutos", "callMeWaitTimeMoreThanTenMinutes" : "Maior do que o normal mais de 10 minutos", "w2c2cHeadinig" : "Preencha as informações abaixo para nos ajudar a agilizar o atendimento. ", "w2c2cSubHeadinig" : "Se preferir pular essa etapa, demorará um pouco mais para confirmarmos sua identidade quando você ligar.", "formKeyName" : "Name", "formKeyEmail" : "E-mail da conta", "formKeyPhone" : "Telefone", "callMePhoneSelectOptions" : "-Selecione,+1-(EUA e Canadá),+61-(Austrália),+43-(Áustria),+375-(Belarus),+32-(Bélgica),+55-(Brasil),+359-(Bulgária),+56-(Chile),+57-(Colômbia),+420-(República Tcheca),+45-(Dinamarca),+503-(El Salvador),+593-(Equador),+358-(Finlândia),+33-(França),+49-(Alemanha),+30-(Grécia),+502-(Guatemala),+852-(Hong Kong),+36-(Hungria),+91-(Índia),+353-(Irlanda),+972-(Israel),+39-(Itália),+81-(Japão),+965-(Kuwait),+371-(Letônia),+352-(Luxemburgo),+230-(Maurício),+373-(Moldávia),+52-(México),+31-(Países Baixos),+64-(Nova Zelândia),+47-(Noruega),+507-(Panamá),+51-(Peru),+63-(Filipinas),+48-(Polônia),+351-(Portugal),+40-(Romênia),+7-(Rússia),+250-(Ruanda),+966-(Arábia Saudita),+65-(Singapura),+381-(Sérvia),+421-(Eslováquia),+27-(África do Sul),+34-(Espanha),+46-(Suécia),+41-(Suíça),+66-(Tailândia),+90-(Turquia),+380-(Ucrânia),+44-(Reino Unido),+84-(Vietnã)", "formKeySubject" : "Motivo da chamada", "callMeSubjectOptions" : "Selecione,Faturamento,Vendas,Suporte", "formKeyQuestion" : "Descrição", "closeForm" : "Fechar", "callMeResponseHeading" : "Obrigado! Ligaremos para o número: ", "callMeResponseSubHeading" : "Tentaremos ligar mais uma vez se você não nos atender. Envie o formulário \"Ligar para mim\" de novo para iniciar outra tentativa de contato.", "callMeResponseNote" : "Observação: Todas as chamadas são gravadas e monitoradas para fins de garantia de qualidade.", "caseNumber" : "Número do caso:", "w2c2cResponseHeading" : "Obrigado! <b>Ligue para nós</b> e informe o número do ticket indicado abaixo. <br>Note que você deve telefonar para enviar a solicitação.", "w2c2cCountrySelect" : "País", "w2c2cTollFree" : "Telefone gratuito:", "w2c2cLongDistance" : "Chamada interurbana:", "formError" : "Informe um valor válido.", "tierSelectorHeading" : "Informe nome e e-mail.", "errorPage" : "Ocorreu um erro ao processar sua solicitação. Envie um novo formulário.", "skipThisStepButton" : "Pular esta etapa", "getNumberButton" : "Obter número", "createTicketInsteadButton" : "Envie-nos um email", "freeTierBillingFormTitle" : "Suporte a faturamento", "freeTierBillingFormHeader" : "<b>Estamos aqui para ajudar a resolver seus problemas de upgrade.</b> Se sua dúvida não for relacionada a faturamento e você precisar de assistência técnica, clique em \"Voltar\" para ver outras opções. <br>Geralmente respondemos a problemas de faturamento em 24 horas.", "backButton" : "Voltar", "callMeNotAvailable" : "<b>Não podemos ligar para você no momento. Use o número de telefone e o ticket abaixo para entrar em contato com o suporte. Pedimos desculpas pela inconveniência.</b>", "callMeGoodOptionLabel" : "Boa opção: ", "callMeBestOptionLabel" : "Melhor opção: ", "fallbackFormHeader" : "Não podemos ligar para você no momento. Use o formulário abaixo para entrar em contato com o suporte. Pedimos desculpas pela inconveniência.", "lastPassFreeWebformHeader" : "Entrar em contato com suporte", "lastPassFreeWebformUpgradeHeader" : "Upgrade para suporte individual", "lastPassFreeWebformUpgradeText" : "Para obter suporte individual 24 horas por dia da equipe do LastPass, considere fazer um upgrade para o Premium ou o Families.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Conheça as opções de upgrade", "lastPassFreeWebformBillingText" : "Está tendo problemas para fazer upgrade ou renovar? Será um grande prazer ajudar com todos os problemas de faturamento que afetam sua assinatura.", "lastPassFreeWebformBillingLinkText" : "Enviar um caso de faturamento", "lastPassFreeWebformSupportCenterHeader" : "Central de suporte", "lastPassFreeWebformSupportCenterText" : "Faça pesquisas nos nossos artigos e recursos de ajuda para sanar suas dúvidas. Se precisar, use outras palavras para definir sua busca de forma mais genérica.", "lastPassFreeWebformSupportCenterBackToSearch" : "Voltar para a pesquisa", "lastPassFreeWebformCommunityHeader" : "Comunidade do LastPass", "lastPassFreeWebformCommunityText" : "Consulte as publicações e interaja com outros usuários na Comunidade do LastPass para sanar suas dúvidas em um ambiente com moderação ativa.", "lastPassFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/LastPass/ct-p/LastPass", "lastPassFreeWebformCommunityJoinConversationLinkText" : "Participar da comunidade", "gotoResolveFreeWebformHeader" : "Entrar em contato com suporte", "gotoResolveFreeWebformUpgradeHeader" : "Upgrade para suporte individual", "gotoResolveFreeWebformUpgradeText" : "Para obter suporte pessoal 24 horas por dia da equipe do GoTo Resolve, considere fazer upgrade para o Básico ou Padrão.", "gotoResolveFreeWebformUpgradeLink" : "https://www.goto.com/it-management/pricing/resolve", "gotoResolveFreeWebformUpgradeLinkText" : "Conheça as opções de upgrade", "gotoResolveFreeWebformSupportCenterHeader" : "Central de suporte", "gotoResolveFreeWebformSupportCenterText" : "Faça pesquisas nos nossos artigos e recursos de ajuda para sanar suas dúvidas. Se precisar, use outras palavras para definir sua busca de forma mais genérica.", "gotoResolveFreeWebformSupportCenterBackToSearch" : "Voltar para a pesquisa", "gotoResolveFreeWebformCommunityHeader" : "Comunidade do GoTo Resolve", "gotoResolveFreeWebformCommunityText" : "Consulte as publicações e interaja com outros usuários na Comunidade do GoTo Resolve para sanar suas dúvidas em um ambiente com moderação ativa.", "gotoResolveFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/GoTo-Resolve/ct-p/GoTo_Resolve", "gotoResolveFreeWebformCommunityJoinConversationLinkText" : "Participar da comunidade", "callMePhoneOptionText" : "Suporte por telefone", "callMeEmailOptionText" : "Suporte por e-mail (pode levar até 48 horas)", "callMeChatOptionText" : "Bate-papo em tempo real (quando disponível)", "placeholderEmail" : "Endereço de e-mail", "placeholderDescription" : "Acrescentar detalhes adicionais (opcional) ", "allFormsAttachmentsLabel" : "Adicionar anexos (opcional)", "contactUsFormAttachmentsButton" : "anexar", "intakeFormHeadingSub" : "Você pode verificar o status de um caso de suporte existente na página \"Meus casos\". Ainda não tem um caso aberto? Preencha o formulário abaixo.", "callMeFormHeading" : "A opção Ligar para Mim é a maneira mais rápida de obter assistência da equipe de suporte.", "callMeFormHeadingSub" : "Informe seu e-mail, número de telefone e alguns detalhes sobre a chamada antes de clicar em \"Ligar para mim\". Um agente entrará em contato assim que possível.", "callMeFormSubmitButton" : "Ligar para Mim", "web2CallFormHeading" : "Para facilitar o atendimento, pedimos que informe os dados abaixo.", "web2CallFormHeadingSub" : "Se preferir pular essa etapa, a confirmação da sua identidade durante a chamada será mais demorada.", "web2CallFormSupportMessaging" : "Nossos agentes podem prestar suporte em inglês, espanhol e português 24 horas por dia. Se precisar de suporte em francês, italiano ou alemão, nossos agentes estão disponíveis entre 8h30 e 17h (UTC).", "web2CallFormIssueDetailsLabel" : "Detalhes do problema (opcional)", "web2CallFormIssueDetailsPlaceholder" : "Adicionar detalhes", "web2CallFormSubmitButton" : "Obter número", "web2CallFormSkipSubmitButton" : "Pular esta etapa", "web2CallFormWaitTimeErrorHeading" : "", "web2CallFormWaitTimeErrorHeadingSub" : "Please complete this form and we will provide you the correct phone number to dial. ", "emailFormHeading" : "Obrigado!", "emailFormHeadingSub" : "Forneça alguns detalhes para facilitar o atendimento.", "emailFormPhoneNumberLabel" : "Adicionar número de telefone", "emailFormPhoneNumberPlaceholder" : "Número de telefone", "emailFormSelectLocationLabel" : "Selecione seu local", "emailFormSelectLocationDefaultOption" : "Outro", "emailFormLocationLabel" : "Digite seu local", "emailFormLocationPlaceholder" : "País", "emailFormIssueDetailsLabel" : "Descreva o problema", "emailFormIssueDetailsPlaceholder" : "Adicionar detalhes", "emailFormSubmitButton" : "Envie-nos um email", "callMeFormResponseHeading" : "Obrigado! Ligaremos para o número: ", "callMeFormResponseHeadingSub" : "Tentaremos ligar para você uma vez. Se você não conseguir atender, envie de novo o formulário \"Ligar para mim\" para iniciar outra tentativa de chamada.", "callMeFormResponseNote" : "Observação: Todas as chamadas são gravadas e monitoradas para fins de garantia de qualidade.", "web2CallFormResponseHeading" : "Obrigado! <strong>Ligue para nós</strong> e informe o número do ticket indicado abaixo.", "web2CallFormResponseHeadingSub" : "Observação: você deve ligar para nós para enviar a solicitação.", "web2CallFormResponseSelectCountryLabel" : "País", "web2CallFormResponseTollFree" : "Telefone gratuito:", "web2CallFormResponseLongDistance" : "Chamada interurbana: ", "emailFormResponseHeading" : "Obrigado!", "emailFormResponseHeadingSub" : "Recebemos sua solicitação.", "formValidationRequired" : "Campo obrigatório", "formValidationInvalidEmail" : "Formato de email inválido", "formValidationInvalidPhoneNumber" : "Formato inválido de número de telefone", "formValidationInvalidAttachmentsQuantity" : "You can only attach up to %%attachments%% file per ticket", "formValidationInvalidAttachmentsSize" : "O tamanho máximo dos arquivos é de 20 MB", "formValidationInvalidAttachmentsAllowedTypes" : "Formatos permitidos: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, PNG, JPEG, JPG, GIF, BMP, SVG, MP3, MP4, WAV, MOV, AVI, MKV, WEBM, FLV, QT, ZIP", "formValidationAttachmentsAccept" : "'.pdf','.doc','.docx','.xls','.xlsx','.ppt','.pptx','.csv','.txt','.png','.jpeg','.jpg','.gif','.bmp','.svg','.mp3','.wav','.mp4','.mov','.avi','.mkv','.webm','.flv','.qt','.zip'", "formValidationInvalidCallMeFormPhoneNumberLength" : "Invalid phone number length", "lastPassFreeWebformSupportCenterBackToSearchLink" : "https://support.lastpass.com/", "lastPassFreeWebformSupportCenterBackToSearchText" : "Voltar para a pesquisa", "gotoResolveFreeWebformSupportCenterBackToSearchLink" : "https://support.goto.com/resolve", "gotoResolveFreeWebformSupportCenterBackToSearchText" : "Voltar para a pesquisa", "defaultArticleMetadata" : "None", "alertPlaceholder" : "Notificações", "closeIconPlaceholder" : "Close this alert banner.", "alertHeading" : "Notifications", "alertCloseText" : "Fechar", "alertEmptyTitle" : "Nenhuma notificação", "alertEmptyDescription" : "Novas notificações serão exibidas aqui", "intakeNextButton" : "Próximo", "supportOptionSelectionLabel" : "Escolha seu método de contato", "allFormsAttachmentsButton" : "Adicionar anexo (opcional)", "contactUsLoadingText" : "Carregando", "callMeSubmitButton" : "Call me", "web2CallSubmitButton" : "Obter número de telefone", "emailContactSubmitButton" : "Email us", "contactUsSelectSubjectOptions" : "[{\"text\": \"Selecione\", \"value\": \"\"}, {\"text\": \"Faturamento\", \"value\": \"Billing\"}, {\"text\": \"Conta\", \"value\": \"Support\"}] ", "contactUsFormHeading" : "Você verá as opções de contato após fornecer algumas informações abaixo.", "contactUsFormSelectProductLabel" : "Selecione o produto para o qual deseja obter suporte", "contactUsFormSelectProductDefaultOption" : "Selecionar produto", "contactUsFormNameLabel" : "Nome do visitante", "contactUsFormUserNamePlaceholder" : "Nome completo", "contactUsFormEmailAddressLabel" : "Endereço de email", "contactUsFormEmailAddressPlaceholder" : "Adicionar endereço de e-mail", "contactUsFormSelectPhoneNumberPrefixLabel" : "Número de telefone", "contactUsFormPhoneNumberPlaceholder" : "(000) 000-0000", "contactUsFormSelectSubjectLabel" : "Selecione o motivo do contato com o suporte", "contactUsFormIssueDetailsLabel" : "Detalhes do problema", "contactUsFormIssueDetailsPlaceholder" : "Acrescentar detalhes adicionais", "contactUsFormSubmitButton" : "Continuar", "contactUsNextButton" : "Próximo", "callMeOptionTitle" : "Call Me", "callSupportOptionTitle" : "Call Support", "emailSupportOptionTitle" : "Suporte por e-mail", "contactUsFormLoggedInHeading" : "Você pode verificar o status de um caso de suporte existente para o produto selecionado na página <a>Meus casos</a>. Não tem um caso aberto? Envie o formulário abaixo.\r\n", "contactUsFormLoggedOutHeading" : "Se você tiver uma conta, poderá fazer login e verificar o status de um ticket de suporte existente na página <a>Meus Casos</a>. Não tem um caso aberto? Envie o formulário abaixo.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Selecione sua função:\", \"value\": \"\"},{\"text\":\"Organizador\", \"value\": \"Organizer\"},{\"text\": \"Participante\", \"value\": \"Attendee\"},{\"text\": \"Outra\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Selecione\", \"value\": \"\"},{\"text\":\"Superadministrador/Administrador\", \"value\": \"Super admin/Admin\"},{\"text\": \"Parceiro\", \"value\": \"Partner\"},{\"text\": \"Usuário\", \"value\": \"User\"},{\"text\": \"Outra\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\"> <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"Ícone do globo\" /> </div>\r\n <div class=\"banner-text\">\r\n <p> <b> <span>Este artigo foi traduzido automaticamente por computador. Você pode abrir a</span> <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> versão em inglês do artigo aqui</a> </b> </p>\r\n <p><i>Pedimos que preencha a pesquisa abaixo para nos ajudar a melhorar a tradução.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div> <hr/> <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p> <i> <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">A versão oficial deste conteúdo está em inglês.</a> Parte da documentação da GoTo foi traduzida por computador para facilitar o acesso. A GoTo não tem controle sobre o conteúdo traduzido por computador, que pode conter erros, imprecisões ou linguajar inadequado. Nenhuma garantia é feita, expressa ou implicitamente, quanto à precisão, confiabilidade, adequação ou exatidão de qualquer tradução do original em inglês para qualquer outro idioma. A GoTo não pode ser responsabilizada por quaisquer danos ou problemas decorrentes do uso do conteúdo traduzido por máquina ou da confiança nesse conteúdo. </i> </p>\r\n </div>\r\n</div>", "machineTranslationBannerAlternate" : "", "machineTranslationLegalURL" : "https://www.goto.com/pt/company/legal", "callSupportWaitTimePrefix" : "Current wait time is: ", "contactUsSuggestedArticles" : "Artigos sugeridos", "contactUsSuggestedArticlesDescription" : "Os artigos serão exibidos aqui quando você começar a digitar no campo Detalhes do problema", "contactUsAIAnswer" : "Ask AI Assist", "contactUsAIAnswerModalAIResponse" : "AI Response:", "contactUsAIAnswerModalSuggestedArticles" : "Suggested Articles", "contactUsAIAnswerModalLike" : "Like", "contactUsAIAnswerModalDislike" : "Dislike", "contactUsAIAnswerModalRefresh" : "Refresh", "contactUsMyCasesTitle" : "Looks like you already have an open case!", "contactUsMyCasesGoTo" : "Go to the", "contactUsMyCases" : "My Cases", "contactUsMyCasesPageTo" : "page to", "contactUsMyCasesContactSupport" : "Contact support for an existing case", "contactUsMyCasesManageCases" : "Manage your cases", "contactUsMyCasesContinue" : "To continue creating a new case, close this window.", "contactUsMyCasesClose" : "Close", "contactUsMyCasesContactSupportNoAuth" : "Contact support", "contactUsMyCasesManageCasesNoAuth" : "Manage your case", "contactUsMyCasesGoToNoAuth" : "Sign in to the" }, cmsDictionary: {"jsStrings":{"urlna":"URL não disponível","phoneNumberNotAvailable":"Não disponível","departmentValuesInEnglish":"suporteafaturamento,suporteapagamentos","loggedInHeading":"Olá, {name}. Como podemos ajudar? 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has-no-text" href="#language" title="Idioma" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link="" > <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown" > <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/jm-contact" title="Entrar em contato com o suporte" class="care-top-navigation__nav-link care-top-navigation__menu-link">Entrar em contato com o suporte </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Status do serviço" > Status do serviço <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Entrar" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/pt/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/jm-contact" title="Entrar em contato com o suporte" class="care-top-navigation__nav-link care-top-navigation__menu-link">Entrar em contato com o suporte </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Status do serviço" > Status do serviço <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Entrar" data-wa-link="" > Entrar </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Entrar" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="Minha conta" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>Minha conta</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Informações pessoais" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Informações pessoais</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Login e segurança" data-wa-link="" > <i class="icon icon-lock"></i> <span>Login e segurança</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/jm-mycases-profile" target="_blank" title="Meus casos" aria-label="Meus casos" data-wa-link="" > <i class="icon icon-question-answer"></i> <span>Meus casos</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Centro de administração" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Centro de administração</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="Centro de faturamento" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>Centro de faturamento</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="Meu GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>Meu GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="Minhas reuniões"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>Minhas reuniões</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="Meus webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>Meus webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="Meus treinamentos"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>Meus treinamentos</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="Minhas conferências"><i class="care-top-navigation__product-logo openvoice"></i><span>Minhas conferências</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="Minhas resoluções"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>Minhas resoluções</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-rescue-live-lens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="Minhas sessões"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>Minhas sessões</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="Minhas sessões"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>Minhas sessões</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="Meus incidentes"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>Meus incidentes</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sair" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sair</span> </a> </li> </ul> </li> </ul> </nav> </header> <section class="CoveoSearchInterface care-homepage-search-section care-search-hero-section js-coveo-search-widget " data-design="new" style="display: none;"> <div class=""> <img src="https://assets.cdngetgo.com/c4/e2/1604d4114623be16dcab526de2bb/joinme-heroimage.png" class="care-homepage-search-hero-image-product "> </div> <div class="container care-homepage-search product"> <div class="care-search-wrapper"> <div class="care-coveo-homepage-search__prodIcon "> <img src="" alt="ícone do produto" class="search-product-icon " /> </div> <h1 class="care-banner-heading hide" id="js-logged-out-heading">Boas-vindas ao suporte do join.me</h1> <h1 class="care-banner-heading hide" id="js-logged-in-heading">Boas-vindas ao suporte do join.me</h1> <h2>Digite sua dúvida aqui, navegue pelos tópicos abaixo para ver respostas ou entre em contato com um agente de suporte.</h2> </div> <div class="care-search" id="care-homepage-search-container"> <div class="care-popular-topics"> <span>Popular topics: </span> <div class="care-popular-topics__links"> <a data-wa-link="" href="https://support.goto.com/pt/joinme/help/joinme-billing-upgrade" title="Guia de atualização de faturamento">Guia de atualização de faturamento </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/how-to-reset-a-forgotten-password" title="Redefinir a senha de sua conta">Redefinir a senha de sua conta </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/download-joinme-apps" title="Baixar aplicativos" target="_blank">Baixar aplicativos </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/trouble-with-the-call" title="Solucionar problemas de áudio" target="_blank">Solucionar problemas de áudio </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/sharing-your-screen-on-ipad-or-iphone" title="Compartilhar sua tela do iOS" target="_blank">Compartilhar sua tela do iOS </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/error-joinme-repeatedly-tries-to-update" title="Solucionar erros de atualização" target="_blank">Solucionar erros de atualização </a><a data-wa-link="" href="https://support.goto.com/pt/joinme/help/share-recordings-create-a-link" title="Criar links de gravação para compartilhar" target="_blank">Criar links de gravação para compartilhar </a> </div> </div> </div> </div> <div class="CoveoAnalytics" data-endpoint="" data-search-hub='Brightspot search'></div> <div class="coveo-search-section" id="care-search-container"> <div class="CoveoSearchbox" data-placeholder="Selecione um produto abaixo ou pesquise entre todos os produtos" data-query-suggest-character-threshold="1"></div> </div> </section> <section data-section="careCardsAndWidgets" class="col-xs-12 careCardsAndWidgets" data-apiurl="/ajax/careCreateTicket.jsp" data-errortext="Erro! Tente novamente mais tarde." data-submissiontext="Obrigado! Recebemos sua solicitação." data-browse-tree-link="/pt/joinme/help" data-browse-tree-text="" data-nocontentstring="Infelizmente não há artigos sobre este assunto em inglês" data-numberofvisiblearticlesinwidget="5" data-maxnumberofarticlesinwidget="20" > <div id="js-coveo-care-cards-and-widgets" class="is-hidden CoveoSearchInterface" ></div> <div class="careCardsAndWidgets__selected-text"> <h3>Ou explore uma das áreas indicadas para começar!</h3> </div> <div class="row careCardsAndWidgets__cards" data-knowledgeBase="" data-knowledgebasename="" data-tabid="" > <ul class="col-xs-12"> <li class="col-xs-12 careCardsAndWidgets__card" data-id="00000182_d2b7_d0bd_a3ae_dfb73f890000" tabindex="0" data-cardname="Primeiros passos" aria-label="Primeiros passos" data-browsetree="/pt/joinme/help#__browse-tree-title-get-started"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Primeiros passos"> <img src="https://assets.cdngetgo.com/dims4/default/33f7c04/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F01%2F0f%2Fcc3e73ff4ea1a4737e40f3facd45%2Fjoin.me%201.png" alt /> </a> <h3 class="heading">Primeiros passos</h3> <p class="subHeading">Aprenda tudo o que precisa para configurar e usar o join.me</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="00000182_d2b7_d0bd_a3ae_dfb73f890000" tabindex="-1" > <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_d2b7_d0bd_a3ae_dfb73f890000" > <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label="" > </button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label="" > </button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> <div class="col-xs-12 careCardsAndWidgets__widget__links"> <h3></h3> <div class="col-xs-12 careCardsAndWidgets__widget__links__list"> <a data-wa-link="" href="https://www.join.me/resources/guides/getting-started-with-joinme" title="Introdução ao join.me">Introdução ao join.me </a> <a data-wa-link="" href="https://www.join.me/resources/guides/joinme-best-practices" title="Melhores práticas do join.me">Melhores práticas do join.me </a> <a data-wa-link="" href="https://www.join.me/resources/guides/getting-started-with-audio" title="Primeiros passos no recurso de áudio">Primeiros passos no recurso de áudio </a> </div> </div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="00000182_d2c9_d0bd_a3ae_dfcfcb330000" tabindex="0" data-cardname="Conheça os recursos" aria-label="Conheça os recursos" data-browsetree="/pt/joinme/help#__browse-tree-title-explore-features"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Conheça os recursos"> <img src="https://assets.cdngetgo.com/dims4/default/7e604d7/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fa4%2F5a%2F5315d0394dee93ba3a7150530a76%2Fjoin.me%202.png" alt /> </a> <h3 class="heading">Conheça os recursos</h3> <p class="subHeading">Explore os recursos do join.me e aproveite-os ao máximo</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="00000182_d2c9_d0bd_a3ae_dfcfcb330000" tabindex="-1" > <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_d2c9_d0bd_a3ae_dfcfcb330000" > <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label="" > </button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label="" > </button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> <div class="col-xs-12 careCardsAndWidgets__widget__links"> <h3></h3> <div class="col-xs-12 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