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<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>LogMeIn Resolve Billing User Guide - LogMeIn Resolve Support</title> <link rel="canonical" href="https://support.logmein.com/resolve/help/logmein-resolve-billing-user-guide"> <meta name="description" content="Answers to all your most commonly asked billing questions." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="article-id" content="goto-resolve-goto-resolve-billing-user-guide"> <meta name="article-immutable-id" content="id_aa26a74b-70e5-4d85-8435-194bcaef5f6c_goto_resolve"> <meta name="title" content="LogMeIn Resolve Billing User Guide"> <meta name="channeling_label" content="Truth Table"> <meta property="og:description" content="Answers to all your most commonly asked billing questions."> <meta property="twitter:card" content="summary"> <meta property="twitter:description" content="Answers to all your most commonly asked billing questions."> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/f8e59ab/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fee%2F03%2Fa78231264cae82fe12ce1ee6f81b%2Flmi-resolve-favicon.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.0f9e331a8515a2c4820e819cf0bdde9f.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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data-id="00000194-ad61-de5e-a3ff-fdf115530000"> <div class="care-alert__title"> <img src="/assets/images/care/alert-icons/info-alert.svg"> <span>LogMeIn Returns as GoTo's IT Portfolio Brand</span> </div> <div class="care-alert__content"> <p class="care-alert__text">LogMeIn is back as the name behind our IT products.</p> <div class="care-alert__links"> <div> <a data-wa-link="" href="https://link.logmein.com/logmein-returns-as-it-brand" title="Read the full announcement." target="_blank">Read the full announcement. </a> <img src="/assets/images/care/alert-icons/arrow_right.svg"> </div> </div> </div> </div> <div class="js-care-alert care-alert info-alert " data-id="00000193-d06e-da4d-ad93-df7f226c0000"> <img src="/assets/images/care/topnav/close.svg" class="js-alert-close care-alert__close" data-id="00000193-d06e-da4d-ad93-df7f226c0000"> <div class="care-alert__title"> <img src="/assets/images/care/alert-icons/info-alert.svg"> <span>Try the improved My Cases portal</span> </div> <div class="care-alert__content"> <p class="care-alert__text">Easily manage your ticket, track its status, contact us from an existing case, and more.</p> <div class="care-alert__links"> <div> <a data-wa-link="" href="https://link.logmein.com/resolve-mycases-notification" title="Sign in to try" target="_blank">Sign in to try </a> <img src="/assets/images/care/alert-icons/arrow_right.svg"> </div> </div> </div> </div> <div class="care-alert__divider" data-id="00000193-d06e-da4d-ad93-df7f226c0000" ></div> </div> </li> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-no-text" href="#language" title="Language" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link="" > <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown" > <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/resolve-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Sign in" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/5b/ed/3f45b2ce437ebbb4b8cc147ec0bf/logmein-black-yellow-desktop.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/resolve-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/resolve-community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbResolveSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.logmein.com/resolve-mycases-profile" target="_blank" title="My Cases" aria-label="My Cases" data-wa-link="" > <i class="icon icon-question-answer"></i> <span>My Cases</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-rescue-live-lens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section id="js-care-article-container" class="care-bold-article care-content-type-user-guide" data-section="care-bold-article"> <header class="care-article__userguide-hero" id="js-userguide-hero"> <h4></h4> <h1></h1> <p></p> </header> <section id="js-care-article-wrapper" data-section="care-article" class="article-wrapper care-three-column"> <aside class="care-three-column__left-column-wrapper"> <div id="js-care-three-column-left-column-container" class="care-three-column__left-column-container"> <div id="js-care-three-column-left-column" class="care-three-column__left-column"> <div class="care-article__product-logo-container"> <img class="js-care-article-product-logo" src="" alt="product logo" /> </div> </div> </div> <a href="https://support.logmein.com/resolve" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> <span>Back</span> </a> </aside> <article id="js-care-article" class="care-article care-three-column__middle-column"> <div class="care-article__utility-buttons"> <a href="https://support.logmein.com/resolve" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> </a> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> <button id="js-care-article-need-more-help-open-button" class="care-article__need-more-help-open-button"> <img src="/assets/images/care/userguide-more.svg"> </button> </div> <div class="content"> <h2>LogMeIn Resolve Billing User Guide</h2> <div class="main"> <div class="contentcontainer"> <div class="content"> <div class="pagecontent"> <div> <div class="line"> <div class="userguide"> <div id="js-userguide-toc" class="userguide-toc"> <nav role="doc-toc"> <ul> <li><a class="xref" href="#id_34fdae8f-53f7-4332-bdcb-17d96479b68c_ug">Payment Methods</a></li> <li><a class="xref" href="#id_3f61dc54-db08-4737-95e9-95d8bd04490d_ug">General Billing FAQs</a></li> <li><a class="xref" href="#id_de0d948a-3455-41a4-843b-5ed840bd8e60_ug">Collection FAQs</a></li> <li><a class="xref" href="#id_d84db29a-a0e5-42b0-9075-b3816ce24b16_ug">Tax FAQ's</a></li> <li><a class="xref" href="#id_d2e98e97-033d-4a28-b48f-5a29644be7f8_ug">Partner FAQs</a></li> </ul> </nav> </div> <div class="nested0"> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"> Answers to all your most commonly asked billing questions. </div> <p>Here are a few shortcuts to solve your issue:</p> <ul> <li><a class="xref" href="#id_34fdae8f-53f7-4332-bdcb-17d96479b68c_ug">Update credit card details</a></li> <li><a class="xref" href="#id_86db9446-ce9a-4f83-b23c-9a141b091c38_ug">View subscription details</a></li> <li><a class="xref" href="#id_70cdd6f6-7290-41fe-9ab9-b4e0d6e7157c_ug">Cancel services</a></li> </ul> <p>Still can't find information you need after reading this article?</p> <div> <a class="xref" href="https://link.gotoresolve.com/billing_contact"><br><img id="image_p2h_ysy_fzb" class="image" src="https://assets.cdngetgo.com/b7/5e/31e1eb9d489494562dca6af7ca67/cta.png" alt="Contact Support"></a> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_34fdae8f-53f7-4332-bdcb-17d96479b68c_ug">Payment Methods</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p></p> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_13b8b6f2-5700-46d4-a982-d5cc4d3b8358_ug">What payment methods do you accept?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <div class="section" id="section_a4d_gvl_nyb"> <h4 class="title sectiontitle">Credit/Debit Cards</h4> <div class="sectionbox"> <p><b>Credit/Debit Cards Accepted</b></p> <div> Most major credit cards are accepted, including the following: <ul> <li>Visa</li> <li>MasterCard</li> <li>American Express</li> <li>Discover</li> </ul> </div> </div> </div> <div class="section" id="section_ez3_fr5_zyb"> <h4 class="title sectiontitle">Check and Bank Transfers</h4> <div class="sectionbox"> <p>Please refer to this <a class="xref" href="https://www.goto.com/-/media/pdfs/legal/remittance-table/goto-remittance-table.pdf">remittance table</a> and choose your region for bank and check remit information.</p> </div> </div> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_0aa48ed9-59fd-4ae6-b61c-89cf93b10e6f_ug">How do I manage my payment method?</h3> <div class="body taskbody"> <div class="abstract"> <span class="shortdesc">Learn how to view and edit your payment method online.</span> </div> <div id="prereq_e45_mc3_k4b" class="section prereq"> <b>Before you begin</b>: <span class="ph">You must be a <a class="xref" title="View and manage who has access to your billing portal to make changes and pay invoices." href="#id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">billing admin</a> to access the billing section in GoTo Admin.</span> </div> <div class="section context" id="context_rvg_kg3_k4b"> <div> <ul> <li>Only one payment method can be kept on file at a time. </li> <li>We accept all credit/debit cards. </li> <li>The card on file will automatically be charged according to the payment plan you chose when signing up (monthly/annually).</li> </ul> </div> </div> <ol class="steps" id="steps_eht_bw1_h5b"> <li><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li><span class="ph cmd">Select <b>Billing</b>, and then choose the <b>Payment method</b> tab. </span></li> <li><span class="ph cmd">To edit your payment method, select <b><img id="image_qkb_mj1_h5b" class="inline-icon" src="https://assets.cdngetgo.com/67/9a/a185c3c74c038a768d829cbfccb6/admin-edit-icon.png" alt="Edit (pencil) icon"> Edit</b>.</span></li> <li><span class="ph cmd">Modify the information as needed and save your changes.</span></li> </ol> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_3f61dc54-db08-4737-95e9-95d8bd04490d_ug">General Billing FAQs</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p></p> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_ad56cedd-c4b0-42b4-b9c8-fdcd1384e0bf_ug">How and when do you bill?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>No one likes a surprise so let's break down how and when we bill:</p> <div class="section" id="section_vrj_yjm_nyb"> <h4 class="title sectiontitle">When?</h4> <div class="sectionbox"> <div> <ul> <li><b>If this is your first invoice</b>, you can expect to be billed for service on the billing start date listed on your quote. This information is also listed on the PDF you were emailed upon sign-up. However, unless your billing start date is between the 1st and 5th when we regularly invoice, you won't receive the invoice until the beginning of the following month.</li> <li><b>If this is a recurring service invoice</b>, you can expect to receive a paperless invoice to your email between the 1st and 5th of each month. If you need to change who receives the invoice, see "How do I change who receives invoices and receipts?"</li> </ul> </div> </div> </div> <div class="section" id="section_l12_zjm_nyb"> <h4 class="title sectiontitle">How?</h4> <div class="sectionbox"> <p>We do not count or charge you until your billing start date. Any free months offered will begin when the contract is signed (service start date) and billing will start after the free months have been provided. </p> <p><b>We invoice at the start of the month for that current month</b>. This means that if anything is changed (adding/removing add-on features, etc.) after the first of each month or if your initial billing start date is after the first of the month, <b>you will see prorated charges for those changes or for your initial days of service on the following month's invoice.</b></p> <div> <b>Examples:</b> <ul> <li>If your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice.</li> <li>If you have 5 licenses and 3 camera share add-ons on your account when we bill on August 1st, then you add 2 licenses and 1 camera share add-ons on August 20th, your September 1st invoice will show regular service charges for the 7 licenses and 4 camera share add-ons now on your account as well as pro-rated charges for 2 licenses and 1 camera share add-on that was used from 8/20-8/31.</li> </ul> </div> </div> </div> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_127f9e12-8da3-4eb2-b10a-0f91d600e1aa_ug">How do I view/download my invoices?</h3> <div class="body taskbody"> <div class="abstract"> <span class="shortdesc">View or download previous invoices as needed for your own records from within GoTo Admin.</span> </div> <div id="prereq_pql_qhc_fwb" class="section prereq"> <b>Before you begin</b>: <span class="ph">You must be a <a class="xref" title="View and manage who has access to your billing portal to make changes and pay invoices." href="#id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">billing admin</a> to access the billing section in GoTo Admin.</span> </div> <ol class="steps" id="steps_hyn_jv1_h5b"> <li class="step stepexpand"><span class="ph cmd">If you are not already, sign in to your <a class="xref" href="https://admin.goto.com">admin portal</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Billing</b>, and then choose the <b>Paid invoices</b> tab. </span><p class="stepresult"><i><b>Result</b>: All paid invoices will be displayed.</i></p></li> <li class="step stepexpand"><span class="ph cmd">To download an invoice, select <b><img id="image_fgb_shz_g5b" class="inline-icon" src="https://assets.cdngetgo.com/68/5f/54c434bd4b9591189e67c68787d5/gta-download-export.png" alt="Download icon"> Download</b>.</span><p class="stepresult"><i><b>Result</b>: The invoice will display in a new browser tab. <br><img id="image_zfh_5r4_lzb" class="image" src="https://assets.cdngetgo.com/2f/77/611cb92349a8addd1d608ea7634f/invoice-example.png" alt="LogMeIn Resolve sample invoice"></i></p></li> <li class="step stepexpand"><span class="ph cmd">Select <b><img id="image_rg4_b3z_g5b" class="inline-icon" src="https://assets.cdngetgo.com/68/5f/54c434bd4b9591189e67c68787d5/gta-download-export.png" alt="Download icon"></b> from the top-right navigation bar to download the invoice.</span></li> </ol> <div id="postreq_ffg_gh3_k4b" class="section postreq"> <b>What to do next</b>: If you are in need of an original invoice, please use the <b>Contact Us</b> option in this article. </div> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_8a6577ef-bd00-4207-8939-6074e0d77ae5_ug">Can I dispute an old invoice?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>Our <a class="xref" href="http://www.logmeininc.com/legal/terms-and-conditions">Terms and Conditions</a> (view section 2.4) state that you can only dispute an invoice 15 days from the day it was issued. Unfortunately, our billing representatives will not be able to issue any credits.</p> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">How do I manage my billing admins?</h3> <div class="body taskbody"> <div class="abstract"> <span class="shortdesc">View and manage who has access to your billing portal to make changes and pay invoices.</span> </div> <div id="prereq_pql_qhc_fwb" class="section prereq"> <b>Before you begin</b>: You must already be a billing admin to access the billing portal. </div> <div class="section" id="section_t2y_gqq_xcc"> <div class="sectionbox"> <p>Adding or managing billing admins is temporarily unavailable in GoTo Admin, but will be available again sometime in 2025. Please contact support to add or update billing admins.</p> </div> </div> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_6716d760-55d2-4524-9933-bad7ab0ca00a_ug">How do I manage my billing address?</h3> <div class="body taskbody"> <div class="abstract"> <span class="shortdesc">View and edit your physical and/or email billing address online.</span> </div> <div id="prereq_pql_qhc_fwb" class="section prereq"> <b>Before you begin</b>: You must be a <a class="xref" title="View and manage who has access to your billing portal to make changes and pay invoices." href="#id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">billing admin</a> to access the billing section. </div> <ol class="steps" id="steps_eht_bw1_h5b"> <li class="step stepexpand"><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Billing</b>, and then choose the <b>Addresses</b> tab. </span></li> <li class="step stepexpand"><span class="ph cmd">To edit your billing address, select <b><img id="image_qkb_mj1_h5b" class="inline-icon" src="https://assets.cdngetgo.com/67/9a/a185c3c74c038a768d829cbfccb6/admin-edit-icon.png" alt="Edit (pencil) icon"> Edit</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">Modify the address as needed and save your changes.</span> <div class="info"> <div class="note" id="note_isf_sj1_h5b"> <span><strong><span class="imgText">Note:</span></strong> If an error is displayed, it is because the address is invalid.</span> </div> </div></li> </ol> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_86db9446-ce9a-4f83-b23c-9a141b091c38_ug">How do I view my current subscription plan details?</h3> <div class="body taskbody"> <div class="shortdesc"></div> <ol class="steps" id="d34e43"> <li class="step stepexpand"><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">From <b>Billing</b>, select <b>Subscriptions</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">View your current trials and/or subscriptions, licenses, renewal dates, etc.</span> <div class="info"> <img id="d34e68" class="inline-icon" src="https://assets.cdngetgo.com/f9/de/eaaeb6c74555b526fb034e0714d6/gtr-goto-admin-subscriptions.png" alt="Billing subscriptions view"> </div></li> </ol> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_919a8424-75b9-4c55-8078-163b2c4a508e_ug">How do I modify my subscription plan?</h3> <div class="body taskbody"> <div class="shortdesc"></div> <ol class="steps"> <li class="step stepexpand"><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">From <b>Billing</b>, select <b>Subscriptions</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">Select a subscription to manage its details and/or choose available add-ons and upgrades.</span></li> <li class="step stepexpand"><span class="ph cmd">If prompted, enable <b>Monthly</b> or <b>Annual</b> billing and then select <b>Add to cart.</b></span> <div class="info"> <img id="d31e184" class="inline-icon" src="https://assets.cdngetgo.com/40/e2/2dfbd9454b588b37e70f570ea38e/gtr-goto-admin-subscriptions-details.png" alt="Billing subscriptions summary with upgrade options view"> </div></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Checkout</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">If prompted, enter payment details.</span></li> <li class="step stepexpand"><span class="ph cmd">Review the order details and select <b>Buy now</b>.</span></li> </ol> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_70cdd6f6-7290-41fe-9ab9-b4e0d6e7157c_ug">Canceling your services</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <div class="section" id="section_ilg_1n4_sjb"> <h4 class="title sectiontitle">Canceling a trial</h4> <div class="sectionbox"> <p>You don't need to cancel a trial account. When your trial period expires, your subscription automatically reverts to a free subscription. "Free" means free and you won't pay anything for using <span class="ph">GoTo</span>. However, some of the features you are accustomed to using will change. To learn about the features you'll miss when your account changes from a trial account to a free account, view <a class="xref" href="https://www.goto.com/it-management/pricing/resolve">https://www.goto.com/it-management/pricing/resolve</a>.</p> </div> </div> <div class="section" id="section_njg_jhh_xyb"> <h4 class="title sectiontitle">Modifying or canceling a subscription </h4> <div class="sectionbox"> <p>To cancel your <span class="ph">GoTo</span> account, or change the auto-renewal status of your account, contact the billing team.</p> <div class="note" id="note_ayp_zg5_wqb"> <span><strong><span class="imgText">Note:</span></strong> We are GDPR Compliant – ask a Customer Care rep how you can enable data privacy when deleting your account.</span> </div> </div> </div> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_de0d948a-3455-41a4-843b-5ed840bd8e60_ug">Collection FAQs</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p></p> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_a3060cc4-f58b-4795-9a69-52ecbeb00962_ug">How do I get access back after my service was turned off for non-payment?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>You will need to pay your bill in full. </p> <p>You can pay online in the <b>Billing</b> section of <a class="xref" href="https://admin.goto.com">GoTo Admin</a>. </p> <p>If wire payment has been sent, call or email Customer Payment Support to share proof of payment. Please note that we are unable to accept payments by phone.</p> <table id="simpletable_ov4_wt5_zyb" class="simpletable simpletable frame-all"> <colgroup> <col style="width:33.33333333333333%"> <col style="width:33.33333333333333%"> <col style="width:33.33333333333333%"> </colgroup> <thead> <tr class="sthead sthead"> <th class="stentry stentry" scope="col" id="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Region</th> <th class="stentry stentry" scope="col" id="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">Email address</th> <th class="stentry stentry" scope="col" id="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">Phone number</th> </tr> </thead> <tbody> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Australia</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-aus@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+ 1 800 289 406</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Canada</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-us@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+1 866 956 4634</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">France</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+33 0 800 918 519</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Germany</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+ 49 800 181 1942</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Spain</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+34 900 816 440</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">United Kingdom</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-uk@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+44 800 031 4765</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">United States</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-us@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+1 866 956 4634</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__1">Rest of the world</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_a3060cc4-f58b-4795-9a69-52ecbeb00962__simpletable_ov4_wt5_zyb__stentry__3">+1 866 956 4634</td> </tr> </tbody> </table> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d_ug">How do I contact Customer Payment Support?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>If you want to contact our Customer Payment Support team to discuss your account status, choose your location from the table below.</p> <table id="simpletable_afr_zjk_bzb" class="simpletable simpletable frame-all"> <colgroup> <col style="width:33.33333333333333%"> <col style="width:33.33333333333333%"> <col style="width:33.33333333333333%"> </colgroup> <thead> <tr class="sthead sthead"> <th class="stentry stentry" scope="col" id="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Region</th> <th class="stentry stentry" scope="col" id="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">Email address</th> <th class="stentry stentry" scope="col" id="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">Phone number</th> </tr> </thead> <tbody> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Australia</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-aus@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+ 1 800 289 406</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Canada</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-us@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+1 866 956 4634</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">France</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+33 0 800 918 519</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Germany</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+ 49 800 181 1942</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Spain</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+34 900 816 440</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">United Kingdom</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-uk@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+44 800 031 4765</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">United States</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-us@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+1 866 956 4634</td> </tr> <tr class="strow strow"> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__1">Rest of the world</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__2">ar-ie@goto.com</td> <td class="stentry stentry" headers="id_710fa2dc-a7c3-4f1f-b983-7a2f9b2ef08d__simpletable_afr_zjk_bzb__stentry__3">+1 866 956 4634</td> </tr> </tbody> </table> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_d84db29a-a0e5-42b0-9075-b3816ce24b16_ug">Tax FAQ's</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p></p> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_af43a7ca-8498-4e42-9fd1-262efac25530_ug">How am I taxed?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>You are taxed on the overall subtotal of your invoice. We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well. </p> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_2ca1273f-be96-4685-8410-fad1e56f8cf1_ug">Request U.S. tax exemption</h3> <div class="body taskbody"> <div class="shortdesc"> Apply for a new or updated tax exemption to reduce or exclude taxes based on federal, state or local guidelines. <b>This feature is only available in the United States at this time.</b> </div> <div id="prereq_pql_qhc_fwb" class="section prereq"> <b>Before you begin</b>: <span class="ph">You must be a <a class="xref" title="View and manage who has access to your billing portal to make changes and pay invoices." href="#id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">billing admin</a> to access the billing section in GoTo Admin.</span> </div> <div class="section context"> <div> A document proving tax exemption is required. </div> </div> <ol class="steps"> <li class="step stepexpand"><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">From <b>Billing</b>, select the <b>Tax exemption</b> tab.</span></li> <li class="step stepexpand"><span class="ph cmd">Select the <b>+ Submit new request</b> button.</span></li> <li class="step stepexpand"><span class="ph cmd">Upload your government issued tax certificate.</span></li> <li class="step stepexpand"><span class="ph cmd">Fill out the remaining fields.</span></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Save</b>.</span><p class="stepresult"><i><b>Result</b>: We will send you a confirmation email stating that your request has been received.</i></p></li> </ol> <div id="postreq_hkn_tbg_2vb" class="section postreq"> <b>What to do next</b>: Track tax exemption status and update the exemption request as needed based on the approver's comments. </div> </div> </div> <div class="topic task nested2 section sectionbox"> <h3 class="title topictitle3" id="id_15da6d03-04fc-4b75-b0dd-83482ce80e8b_ug">VAT Exemptions</h3> <div class="body taskbody"> <div class="shortdesc"> Apply for a new or updated tax exemption to reduce or exclude taxes in Europe. </div> <div id="prereq_pql_qhc_fwb" class="section prereq"> <b>Before you begin</b>: <span class="ph">You must be a <a class="xref" title="View and manage who has access to your billing portal to make changes and pay invoices." href="#id_0c52a968-d7e1-4df5-807e-a528cdb9559b_ug">billing admin</a> to access the billing section in GoTo Admin.</span> </div> <div class="section context"> <div> A VAT number is required. </div> </div> <ol class="steps"> <li><span class="ph cmd">Sign in to <a class="xref" href="https://admin.goto.com">GoTo Admin</a>.</span></li> <li><span class="ph cmd">From <b>Billing</b>, select the <b>Tax exemption</b> tab.</span></li> <li><span class="ph cmd">Select the <b>+ Add VAT number</b> button.</span></li> <li><span class="ph cmd">Enter your VAT number</span></li> <li><span class="ph cmd">Select <b>Save</b>.</span></li> </ol> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_d2e98e97-033d-4a28-b48f-5a29644be7f8_ug">Partner FAQs</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p></p> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_af919dbb-e0e3-4d6c-8b9b-796134796a60_ug">When will I receive my commission payout?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <div class="conbody"> We pay commissions on the 15th of every month. There are two types: <ul> <li><b>Residual Commissions</b> — These do not require payment first and will pay out the same month the customer was invoiced.</li> <li><b>Upfront/One-Time/SPIFF Commissions</b> — These require the customer to pay their invoice before commissions will pay out to you. Typically, you can expect to receive your pay out 30-45 days later, with the commission run on the 15th of that following month.</li> </ul>If you still haven't received your commission after this time period, please contact us at 801-980-3547 M-F 8am to 5pm MT, or send us an email at <b>partnerquestions@goto.com</b>. We will reply in the order your email was received. </div> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="id_a26bccdd-2806-4cd6-b476-dfeefb6819cc_ug">How do I get a copy of my commission report?</h3> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"></div> <p>Commission reports are sent by the 20th of every month. If you haven't received a copy by then or are in need of another one, contact <b>partnerquestions@goto.com</b> with your request. Please be sure to mention which month you need.</p> </div> </div> </div> </div> <div class="lastUpdated" style="margin-top:40px"> <b>Article last updated</b>: 29 January, 2025 </div> </div> </div> </div> <div class="clears"></div> </div> </div> </div> </div> <div id="js-article-feedback" class="care-feedback-survey feedback-article-page-offset"></div> </div> </article> <aside class="care-three-column__right-column-wrapper"> <div id="js-care-three-column-right-column" class="care-three-column__right-column"> <div class="care-article__print-button-wrapper"> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> </div> </div> </aside> </section> <aside class="care-article__need-more-help-container is-hidden"> <div id="js-care-article-need-more-help" class="care-article__need-more-help"> <header> <button id="js-care-article-need-more-help-close-button" type="button"> <img 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