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class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">ARTIFICIAL INTELLIGENCE</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 gSjhFQ">Zendesk AI </h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk AIは数十億件にもおよぶ実際のカスタマーサービス対応データでトレーニングされています。 CX（顧客体験）に関する豊富なデータやノウハウが備わっているため、一人ひとりに最適化されたサポートを導入初日から低コストで実現できます。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><button data-interaction-type="button-primary" data-type="contact" data-location="hero" class="Linkstyle__LinkRoot-sc-6d6yp9-6 jGnnyv Buttonstyle__ButtonRoot-sc-17obadd-3 ftltma"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">お問い合わせ</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">お問い合わせ</span></span></span></button><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 gVjZzb 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="荷物を持った旅行者が、スマートフォンでヘルプリクエストを送っています。 メッセージには、「マイレージポイントを使って次のフライトをアップグレードできますか？」と書いてあります。 回答には「もちろんです。 こちらが新たにアップグレードした予約内容です」と書いてあり、フライトの詳細が添付されています。" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x-ja-jp.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-ja-jp.png 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class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">自動化を最大限に活用</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">顧客が増加すれば、問い合わせ件数も増加します。 AIが顧客からの質問に対応し、迅速に解決へと導きます。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">サポート担当者を支援</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">エージェントCopilotがサポート担当者のアシスタントとして機能。AIの分析や提案を活用して、一貫性のある対応を保ちながら生産性を向上できます。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">オペレーションを柔軟に拡大</h5><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">AIを使用してワークフローを合理化し、サポート担当者の負担を軽減し、プロセス全体を可視化して効率的な運用を実現します。</p></div></li></ul></div><div 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class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">あらゆるチャネルで自動化率80%以上を達成</h2><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">AIエージェントは複雑なやり取りを理解できるため、問い合わせの受付から解決まで一貫して対応することが可能です。 ニーズに応じたサポートを常に迅速に提供して顧客満足度を向上させながら、大規模なコスト削減を実現します。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jGnnyv Buttonstyle__ButtonRoot-sc-17obadd-3 ftltma" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">AIエージェントについて</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">AIエージェントについて</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 jaiIEn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></div></div></section><div id="agentcopilot"><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">エージェントCopilot</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">サポート担当者全員のパフォーマンスを最大化</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gyXDli Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div 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data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 fheXDH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">高機能なCopilotを駆使</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">NEW</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">エージェントCopilotでは、AIが様々なアクションを実行します。 能動的なAIアシスタントは、サポート担当者に分析情報の提供や返信内容の提案を行うだけでなく、サポート担当者が承認したアクションを自動で実行するため、生産性向上に貢献します。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">専門知識の活用</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">NEW</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">エージェントCopilotは、管理者が定めた業務プロセスに基づいて動作します。 サポート担当者が複雑なやり取りをスムーズに処理し、一貫して高品質な対応ができるよう支援します。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-ja-jp.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">背景情報を可視化</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">ワークスペースにはAIが自動で分析した問い合わせの背景情報が表示されます。 サポート担当者は顧客とのやり取りを開始する前に、顧客の要望や感情、そして他のチャネルも含めて同様の問題がどのように処理されているかを確認できます。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">パーソナライズされた返信文を生成</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">生成AIを使用すればCSAT（顧客満足度）を向上できます。 サポート担当者は文章の長文化やトーン変更を適用し、顧客一人ひとりに合わせて回答内容を調整できます。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 ebYDJO AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">サービスワークフローを最適化</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">オペレーション全体を効率化</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cWPZwT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 iZIMFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">顧客のニーズを予測</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">顧客が何を求めているのか、どのように感じているのか、何の言語を使用しているのかをAIが自動で検知します。 また、特定のビジネスニーズにもとづいてカスタマイズを行えば、問い合わせとその背後にある詳細な情報も表示できます。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">AIインサイトを使用して運用を効率化</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">すぐに使用できるダッシュボードで顧客の傾向に関するインサイトを取得し、生産性を向上させます。 AIのパフォーマンスをモニタリングして運用を改善し、正確な情報にもとづいて意思決定を行い、継続的に効率化を図ることができます。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">高精度な自動化</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">AIインサイトによって、最も重要な問題をどのように自動解決し、どのルールを適用するかを判断できます。 サポート担当者の作業負担を軽減し、適切に自動解決を行い、ルーティングやトリアージなどの手動タスクを自動化します。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">瞬時にセルフサービスコンテンツを生成</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">箇条書きで文章を数個書くだけでAIが自動的にサポート記事に変換するため、ヘルプセンターやFAQを更新する時間を削減できます。 記事を公開し、生成AIで顧客に必要な回答を特定して即座に提供しましょう。</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 eTvLkZ Buttonstyle__ButtonRoot-sc-17obadd-3 gUjovh Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 dzebBB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 djYrGF">お客様の声 </h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 cBnvrF Gridstyle__Row-sc-1uhmtis-1 sc-aa4eb86c-0 bEEqbX kwloIL" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-aa4eb86c-1 eaQLTo"><div class="slick-slider sc-aa4eb86c-7 eVcCMe slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">手動トリアージの削減率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">初回返信時間の短縮率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIは、お客様とエージェントとの会話の仕方を大きく変えました。お客様の好みに合わせて、エージェントはフレンドリーかフォーマルか、AIを用いて会話のトーンを調整することができます」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Stacey Zavattiero氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーエクスペリエンスマネージャー</p></div></div></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">ワンタッチ解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">メールの平均処理時間短縮率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIの導入が成功したことによって、社内全体でAIに対する信頼性が高まりました。 多くの従業員の期待に応え、大きな成果を上げた最初のAIツールです。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Raz Razaq氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーコンタクトエクスペリエンス<br/>技術責任者</p></div></div></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">自動解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">10<span class="stat-char">万ドル</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">3ヶ月での削減額</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIの導入からわずか3ヶ月で、すでに大きな成果を実感しています。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Laura McDonald氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーハピネスディレクター</p></div></div></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">初回解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">43万4,000<span class="stat-char">ドル</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">年間総コスト削減額</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「KPIを標準的に用いていますが、当社の創業者からは『顧客の声』を報告するよう求められていました。 Zendeskならこれも可能です。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Naomi Rankin氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">グローバルCXマネージャー</p></div></div></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">手動トリアージの削減率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">初回返信時間の短縮率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIは、お客様とエージェントとの会話の仕方を大きく変えました。お客様の好みに合わせて、エージェントはフレンドリーかフォーマルか、AIを用いて会話のトーンを調整することができます」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Stacey Zavattiero氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーエクスペリエンスマネージャー</p></div></div></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">ワンタッチ解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">メールの平均処理時間短縮率</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIの導入が成功したことによって、社内全体でAIに対する信頼性が高まりました。 多くの従業員の期待に応え、大きな成果を上げた最初のAIツールです。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Raz Razaq氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーコンタクトエクスペリエンス<br/>技術責任者</p></div></div></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">自動解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">10<span class="stat-char">万ドル</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">3ヶ月での削減額</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「Zendesk AIの導入からわずか3ヶ月で、すでに大きな成果を実感しています。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Laura McDonald氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーハピネスディレクター</p></div></div></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">初回解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 cjMZQd sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 fcpsOa stat-figure">43万4,000<span class="stat-char">ドル</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 fhxkBI stat-headline">年間総コスト削減額</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 cwRuHI sc-f3b8ab07-2 NmRiR">「KPIを標準的に用いていますが、当社の創業者からは『顧客の声』を報告するよう求められていました。 Zendeskならこれも可能です。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Naomi Rankin氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">グローバルCXマネージャー</p></div></div></cite></div></div></div></div></div></div><div data-index="7" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" 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AIは、お客様とエージェントとの会話の仕方を大きく変えました。お客様の好みに合わせて、エージェントはフレンドリーかフォーマルか、AIを用いて会話のトーンを調整することができます」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">Stacey Zavattiero氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 JoVCj sc-f3b8ab07-4 YeHai">カスタマーエクスペリエンスマネージャー</p></div></div></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-aa4eb86c-2 fIJLRa"><nav class="sc-aa4eb86c-4 ckEOyN"><button data-interaction-type="button-icon-secondary" aria-label="Previous testimonial" class="Linkstyle__LinkRoot-sc-6d6yp9-6 fXMdrz Buttonstyle__ButtonRoot-sc-17obadd-3 yrISJ"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="m5.052 12.85 3.549 3.55-1.202 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class="Basestyle__BaseRoot-sc-3zktjg-1 gSmyJU"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">信頼性の高いAI</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">責任あるAIの構築</h2><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendeskはプライバシーやセキュリティ、コンプライアンスを重視して設計されており、厳格な基準にもとづいてサービスデータを保護します。 透明性は信頼構築の基盤であり、Zendeskテクノロジーに欠かせない要素です。 Zendeskは、厳格な精度基準を満たしたAIモデルのみをリリースし、先進的なテクノロジープロバイダーと提携して、カスタマイズされた高付加価値のソリューションを提供しています。</p><a href="/trust-center/#ai" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 exfqNf" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">詳細はこちら</span></a></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/ai-security.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hBSgbP"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hbakTB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 eryZdy">よくある質問</h2></div><div class="StyledCol-sc-inuw62-0 dMAncm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">ZendeskのAdvanced AIの機能を利用するにはどうすればよいですか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Support ProfessionalおよびSuite Professional、またはそれ以上のプランをご契約中のお客様は、Advanced AIアドオンをご利用いただけます。 AIエージェントやAIボットはSuiteプランに含まれています。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">ZendeskのAdvanced AIの利用料金はいくらですか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">料金やパッケージ情報に関する詳細は、<a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">こちら</span></a>でご確認いただけます。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Suiteプランに含まれるAIとAdvanced AIには どのような違いがありますか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Suiteプランでは現在、AIエージェントやマクロ、コンテキストパネルのナレッジベースなど、一部のAI機能をご利用いただけます。 Advanced AIアドオンを使用すると、エージェントCopilotやインテリジェントトリアージ、マクロ提案（管理者向け）、AIレポートなどを含む、サポート担当者と管理者向けの新しいAI機能が利用可能になります。 詳しくは、<a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendeskのプランおよびパッケージ情報</span></a>をご覧ください。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendeskはデータ保護にどのように取り組んでいますか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:3" aria-hidden="true" aria-labelledby=":Rl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendeskのすべての製品と機能はプライバシーを念頭に置いて設計されており、Zendesk AIも例外ではありません。 ご契約者様は、Zendesk AI機能を含むZendeskをご利用の際に、プライバシーに関するさまざまな法律（GDPRやCCPAを含む）に<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">準拠</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>できます。 ZendeskはAI中心のカスタマーサービスを実現するうえで、構築および開発方法の基本方針として堅牢な設計原則を定めています。 Zendeskのデータ保護に関する取り組みについて、詳しくは<a href="/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">こちら</span></a>をご覧ください。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">Zendesk Intent Model（Zendesk AIが分類するチケットの目的モデル）はどの業種に対応していますか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:4" aria-hidden="true" aria-labelledby=":Rl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendesk AIは、金融サービス、保険、IT、人事、旅行、ホスピタリティ、観光、小売、ソフトウェア、エンターテインメント・ゲーム、教育向けに事前にトレーニングされています。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 AyWbM">ZendeskはOpenAIとどのように提携していますか？</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 favHiD">Zendeskは2023年4月に<a href="/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">OpenAIとの提携</span></a>を発表しました。 OpenAIのGPT-3.5、GPT-4、GPT-4o、GPT-4o miniモデルは、業界をリードする大規模言語モデルであり、CX（カスタマーエクスペリエンス、顧客体験）の分野で適切に使用することで、大きな効果をもたらします。 Zendeskでは現在、OpenAIを使用して、エージェントやナレッジベース向けに、内容の要約や文章の詳細化・トーン変更に加え、ボットの返答生成およびペルソナ設定などの機能を提供しています。</p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 bHeoJp">参考資料</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 ezPpYm slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> <!-- -->Previous</button><div class="slick-list"><div class="slick-track" style="width:150%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/blog/the-quantifiable-impact-of-zendesk-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa 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-->レポート</h2><p class="Headingstyle__HeadingRoot-sc-150xww-0 eJzNEL">AIを最大限に活用</p></div><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="LinkCardstyle__StyledArrowRight-sc-1cb7jpg-1 fnDxxS"><path d="M18.948 11.15 15.399 7.6l1.202-1.202L22.202 12 16.601 17.6l-1.202-1.202 3.549-3.549H3v-1.7h15.948Z" fill="currentColor"></path></svg></span></a></div></div></div><div data-index="3" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/ja/articles/5559252714522-Best-practices-for-using-Zendesk-AI-in-your-industry" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ksGBVc LinkCardstyle__LinkCardRoot-sc-1cb7jpg-3 LQybj" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"se":"https://www.zendesk.com/se/service/ai/","es":"https://www.zendesk.es/service/ai/","tw":"https://www.zendesk.tw/service/ai/","mx":"https://www.zendesk.com.mx/service/ai/","de":"https://www.zendesk.de/service/ai/","dk":"https://www.zendesk.com/dk/service/ai/","fr":"https://www.zendesk.fr/service/ai/","nl":"https://www.zendesk.nl/service/ai/","th":"https://www.zendesk.com/th/service/ai/","hk":"https://www.zendesk.hk/service/ai/","kr":"https://www.zendesk.kr/service/ai/","in":"https://www.zendesk.com/in/service/ai/","au":"https://www.zendesk.com/au/service/ai/","sg":"https://www.zendesk.com/sg/service/ai/","it":"https://www.zendesk.com/it/service/ai/","us":"https://www.zendesk.com/service/ai/","br":"https://www.zendesk.com.br/service/ai/","gb":"https://www.zendesk.co.uk/service/ai/","jp":"https://www.zendesk.co.jp/service/ai/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","zen-1":"カスタマーサービスに最適なAIソリューション","zen-2":"Zendesk AI","zen-3":"Zendesk AIは数十億件にもおよぶ実際のカスタマーサービス対応データでトレーニングされています。 ZendeskのAIにはCX（顧客体験）に関する豊富なデータやノウハウが備わっているため、一人ひとりに最適化されたサポートを導入初日から低コストで実現できます。","zen-4":"お問い合わせ","zen-5":"無料で試す","zen-6":"250","zen-7":"億 ","zen-8":"AIを利用して対応したチケット数","zen-9":"35.5","zen-10":"年","zen-11":"AIが削減したサポート担当者の業務時間の合計（年換算、2021年以降）","zen-12":"18","zen-13":"AIモデルのトレーニングに使用したチケット数","zen-14":"CXに特化したAI","zen-15":"Zendeskは、6年間にわたってCXの向上を目的としたAIの開発に取り組んでいます。 ZendeskのAIがどのようにサポート業務を支援するかをご紹介します。","zen-16":"問い合わせ対応業務を支援","zen-17":"お客様からの問い合わせ内容をもとに、AIが回答の提案や感情の検知を行うため、サポート担当者は最新状況をすばやく把握して万全な状態で問い合わせに対応できます。","zen-18":"サポート担当者の負担を軽減","zen-19":"ボットが24時間年中無休で問い合わせ対応を行い、解決できない問い合わせがあれば、自動的に最適な担当者を見つけ、対話履歴とともに引き継ぐことができます。","zen-20":"優れたサポートを瞬時に提供","zen-21":"トリアージ機能でAIが問い合わせに自動的に優先順位を付けて、サポート担当者は優先順位順に効率的に対応することができます。また、ナレッジベースに追加・改善するコンテンツを特定する支援もしてくれます。 ","zen-22":"Zendesk + OpenAI","zen-23":"ZendeskはOpenAIと提携し、生成AIを活用した新機能の提供を開始しました。 CX（顧客体験）に特化したZendeskのAIとOpenAIが提供する大規模な言語モデルを活用した機能を利用することで、企業は効果的かつ効率的にカスタマーサービスの課題に取り組み、さらなる業務効率化を実現できます。","zen-24":"詳しくはこちら ","zen-25":"サポート業務を効率化","zen-26":"AIはサポート担当者の頼れるパートナー","zen-27":"いくらAIが進化しているとはいえ、カスタマーサービス業務の中核を担うのは人間の担当者です。 ZendeskのAIはサポート担当者が能力を最大限に発揮できるようにお手伝いし、生産性の向上を支援します。顧客とのやり取りのデータが蓄積するにつれて、AIの精度もより高くなっていきます。","zen-28":"充実した背景情報を提供","zen-29":"Zendeskのトリアージツールを活用すれば、手作業でメールやメッセージを分類する必要はありません。優先順位もAIが自動で行います。 サポート担当者はお客様と会話を始める前に、お客様が何を求めているか、今どう感じているかを把握することができます。","zen-30":"解決時間を短縮","zen-31":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003e問い合わせ対応画面\u003c/a\u003eで担当者がお客様の問題を迅速に解決できるように、AIが役立つ情報をすばやく表示します。 例えば、AIが問い合わせの目的やお客様の感情を識別してくれたり、問題解決につながる回答の提案を行ったりします。","zen-32":"役立つ情報を瞬時に表示","zen-33":"AIがサポート担当者に問い合わせ内容に関連するナレッジベース記事を提示します。記事へのリンクも簡単に挿入できます。","zen-34":"繰り返し作業を削減","zen-35":"ボットが名前、メールアドレス、問い合わせの種類などの情報をお客様から 受け付け、システムに自動で入力します。 よくある問い合わせはAIが解決してくれるため、サポート担当者はより生産性の高い仕事に集中することができます。","zen-36":"ボットと自動化","zen-37":"ノーコードでボットを構築","zen-38":"ZendeskのAI搭載型ボットはまるで自分たちのチームの一員のように働いてくれます。 ボットはお客様のニーズを予測して自己解決を促進し、あらゆる問い合わせに瞬時に回答を返します。","zen-39":"ボットビルダーの資料はこちら","zen-40":"24時間365日、メッセージングサポートをメンバーに提供","zen-41":"「ボットは、サポート担当者が稼働していない時のユーザーの問い合わせへの対応に最適です。 ボットと対話することで、顧客はより早く回答が得られます。 顧客はメールを送って翌日まで返事を待つことなく、すぐに知りたい回答が得られます。」","zen-42":"Trishia Mercado","zen-43":"Photobucket、メンバーエンゲージメント部門、ディレクター","zen-44":"事例を読む","zen-45":"-30%","zen-46":"年間チケット削減率","zen-47":"-17%","zen-48":"初回解決時間の短縮率","zen-49":"96%","zen-50":"メッセージングのCSAT（顧客満足度）","zen-51":"よくある質問","zen-52":"Zendesk Suiteに Advanced AI（高度なAI機能）は含まれますか？","zen-53":"Zendesk Suiteプランでは、Standardボット（標準的なボット）、マクロ、コンテキストパネルのナレッジベースなど、一部のAIおよびボット機能が利用可能です。 高度なボットやインテリジェントトリアージ、エージェント向けAI搭載ツール、マクロ提案（管理者向け）などの高度なAIに含まれる機能は、アドオンで利用可能になります。 詳しくは、\u003ca href=\"/pricing/\"\u003eZendeskのプランおよびパッケージ情報\u003c/a\u003eをご参照ください。","zen-54":"現在のプランでAdvanced AIを利用できますか？ ","zen-55":"Suite Professionalまたはそれ以上のプランをご契約中のお客様は、Advanced AIをご利用いただけます。 Advanced AIのご利用を希望される場合や、現在ご契約のプランでAdvanced AIが利用できるかどうか不明な場合は、弊社の担当営業まで、または\u003ca href=\"/contact/\"\u003eフォーム\u003c/a\u003eからお問い合わせください。","zen-56":"ZendeskのAdvanced AIの利用料金はいくらですか？","zen-57":"料金やパッケージ情報に関する詳細は、\u003ca href=\"/pricing/\"\u003eこちら\u003c/a\u003eでご確認いただけます。","zen-58":"Zendeskはデータ保護にどのように取り組んでいますか？","zen-59":"Zendeskは\u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003e透明性の確保\u003c/a\u003eに努めており、明確に許可いただいた場合にのみお客様のデータを使用しています。 またGDPRを含む\u003ca href=\"/trust-center/\"\u003e各種コンプライアンス\u003c/a\u003eに準拠しています。 Zendeskでは、機械学習トレーニングに際して「トレーニングデータの匿名性」「データの移動禁止・データの確実な削除」「データ処理の正確性」の原則を順守しています。 Zendeskのデータ保護の取り組みについて、詳しくは\u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eこちら\u003c/a\u003eをご覧ください。","zen-60":"お役立ち資料","zen-61":"AIのメリットを最大限に活かす","zen-62":"AIは、カスタマーサービスチームの拡大や迅速なサービス提供に役立ちます。","zen-63":"無料のレポートを読む","zen-64":"今後は生成AIが主流になりますか？","zen-65":"ChatGPTなどの大規模な言語モデルは、カスタマーエクスペリエンスにどのような変化をもたらしますか？","zen-66":"記事を読む","zen-67":"AIによるコスト削減","zen-68":"AIを使用して、顧客との緊密なつながりを維持しながらコスト管理を行いましょう。","zen-69":"詳細を見る","zen-70":"ビルトイン型インテリジェンスの活用","zen-71":"インテリジェンストリアージを有効にすると、全体的な背景情報がチケットに自動的に付加されます。","zen-72":"Zendesk AIを始める","zen-73":"億","zen-74":"Zendesk Relate","zen-75":"Zendesk AIを豪華スピーカーが詳しく解説","zen-76":"イベント登録","zen-77":"製品デモを観る","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","_tms_delivery":"2024-11-11 17:29:33","_edit_lock":"1730190766:5504","_edit_last":"3681","zen-next-biz-eyebrow":"\u003cstrong\u003eAIを活用したコスト削減戦略\u003c/strong\u003e AIをCXに導入して、ビジネスを成功へ導くには","zen-next-biz-eyebrow-cta":"資料ダウンロード","zen-economist-webinar-eyebrow":"\u003cstrong\u003eビジネスは新たな局面に\u003c/strong\u003e AI活用の一般化により生まれ変わりつつあるCXの「今」を、Economist Impactと学びます","zen-economist-webinar-eyebrow-cta":"イベント登録","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e 10月4日に開催される、製品発表のバーチャルイベントにご参加ください。","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e オンラインで開催される製品の発表イベントをお見逃しなく。","zen-register-now":"イベント登録","zen-watch-now":"製品デモを観る","zen-common-contact-sales":"お問い合わせ","zen-common-new":"NEW","zen-common-getearlyaccess":"早期アクセス","zen-common-getthedetails":"詳細はこちら","zen-common-watchkeynote":"キーノートを視聴する","zen-common-readcustomerstory":"導入事例を読む","zen-hero-supertitle":"AI","zen-hero-heading":"Zendesk AI","zen-hero-text":"Zendesk AIは数十億件にもおよぶ実際のカスタマーサービス対応データでトレーニングされています。 CX（顧客体験）に関する豊富なデータやノウハウが備わっているため、一人ひとりに最適化されたサポートを導入初日から低コストで実現できます。 ","zen-hero-alt":"紫を背景にしたアーチから白い光が差し込んでいます。 ヘッドセットとノートパソコンを持った人物が入口に立っています。 顧客サービスにAIの力を解き放ち、光の中に足を踏み入れる準備が整いました。","zen-benefits-supertitle":"Zendesk AIの魅力","zen-benefits-heading":"CXに特化したAI","zen-benefits-card1-heading":"問い合わせ対応業務を支援","zen-benefits-card1-text":"お客様からの問い合わせ内容をもとに、AIが回答の提案や感情の検知を行うため、サポート担当者は最新状況をすばやく把握して万全な状態で問い合わせに対応できます。","zen-benefits-card1-alt":"2つの手を互いに重ねて、AIがサポート担当者をどのようにサポートするかを表現しています。","zen-benefits-card2-heading":"ボットの失敗をなくす","zen-benefits-card2-text":"Zendeskのボットはリクエストを解決し、解決できない場合は最適な担当者を見つるため、手動による手間が省けます。","zen-benefits-card2-alt":"AIに比べ、旧式のカスタマーエクスペリエンスボット（やつれた緑のロボットの頭）がいかに時代遅れで役に立たないのかを示しています。","zen-benefits-card3-heading":"優れたサポートを瞬時に提供","zen-benefits-card3-text":"パーソナライズされた目的ラベルやAIの提案により、業務プロセスを最適化できます。 サポート担当者が顧客のニーズを理解し、的確な回答を行うための支援を行います。","zen-benefits-card3-alt":"手でレンチを握り、Zendesk AIはビジネス機能を向上させるツールであることを示しています。","zen-genai-supertitle":"生成AI","zen-genai-heading":"より多くのタスクをAIに","zen-genai-text":"カスタマーサポートは負荷がかかりやすい仕事です。 OpenAIと連携したZendeskの生成AIを利用すれば、AIが問い合わせの要約や回答の詳細化・長文化、トーンの変更を行います。 さらに、数回クリックするだけで、サポート記事の自動作成や人間のように対話するボットを導入することも可能です。","zen-genai-cta-1":"早期アクセス","zen-genai-cta-2":"キーノートを視聴する","zen-bots-supertitle":"ボットと自動化","zen-bots-heading":"進化し続けるZendeskボット","zen-bots-accordion1-heading":"ボット管理の手間を削減","zen-bots-accordion1-text":"生成AIを搭載したボットは、人間のような自然な言葉を使って顧客をサポートします。 ペルソナを選択するだけで、ボットがブランドイメージに合わせた口調で会話します。","zen-bots-accordion2-heading":"データドリブンな自動化提案","zen-bots-accordion2-text":"ボットはよくある問い合わせについて事前にトレーニングされており、さらには過去の対話からボットのサポートが必要なトピックを特定してくれます。 お客様は待つことなく、それぞれに合わせた的確なサポートを受けられます。","zen-bots-accordion2-cta":"目的の使い方","zen-bots-accordion3-heading":"数クリックでボットを構築","zen-bots-accordion3-text":"ボットはお客様のニーズを予測して自己解決を促進し、あらゆる問い合わせに瞬時に回答を返します。 すべてのZendesk Suiteプランでご利用いただけます。","zen-bots-accordion3-cta":"ボットビルダーの資料はこちら","zen-agents-supertitle":"サポート業務を効率化","zen-agents-heading":"生産性は新たなレベルへ","zen-agents-accordion1-heading":"対応速度の向上","zen-agents-accordion1-text":"問い合わせの要約や回答の詳細化・長文化、トーン変更はAIがしてくれるため、サポート担当者は迅速に一貫性のある顧客対応ができます。","zen-agents-accordion2-heading":"充実した背景情報を提供","zen-agents-accordion2-text":"Zendeskのトリアージツールを活用すれば、手作業でメールやメッセージを分類する必要はありません。 サポート担当者はお客様と会話を始める前に、お客様が何を求めているか、今どう感じているかを把握することができます。","zen-agents-accordion3-heading":"解決時間を短縮","zen-agents-accordion3-text":"\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003e問い合わせ対応画面\u003c/a\u003eでサポート担当者がお客様の問題を迅速に解決できるように、AIが役立つ情報をすばやく表示します。 AIがサポート担当者に主要なインサイトや問い合わせの要約、類似する問い合わせを提示し、さらには問題解決につながる回答の提案を行います。","zen-agents-accordion4-heading":"役立つ情報を瞬時に表示","zen-agents-accordion4-text":"AIがお客様からの問い合わせをもとに、サポート担当者に問い合わせ内容に関連するサポート記事を提示します。","zen-knowledgebase-supertitle":"インテリジェントなナレッジベース","zen-knowledgebase-heading":"ナレッジ管理をさらにスマートに","zen-knowledgebase-text":"箇条書きで文章を数個書くだけで、AIが自動的にサポート記事に変換します。 記事の作成や更新はヘルプセンター全体に適用されます。 AIで文章のトンマナを変更することもでき、例えばカジュアルな文章からフォーマルな文章に瞬時にAIがリライトします。 ナレッジベースに追加すべきコンテンツもAIが提案します。","zen-knowledgebase-cta":"詳しくはこちら ","zen-customerstories-supertitle":"お客様の声 ","zen-customerstories-slide1-quote":"「Zendesk AIの導入により、担当者が各チケットに目を通して手作業で分類する作業が不要となり、品質管理やコーチングなど、より価値のあるタスクに専念できるようになりました」","zen-customerstories-slide1-cited":"Ian Hunt氏","zen-customerstories-slide1-title":"Liberty London、カスタマーサービスディレクター","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"CSAT（顧客満足度）の向上","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"返信時間の短縮率","zen-customerstories-slide2-quote":"「開発者の手を借りずに、AIをすぐに実装することができました。 ボタンを押しただけですぐに実装できる AI があるとは、これまで想像もしていませんでした」","zen-customerstories-slide2-cited":"Aashley Malsbury氏","zen-customerstories-slide2-title":"Grove、シニアオペレーションマネージャー","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"メッセージングのCSAT","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"チャット利用削減率","zen-customerstories-slide3-quote":"「ボットは、サポート担当者がオフラインの時のユーザーの問い合わせへの対応に最適です。 ボットがすぐに対応して回答してくれるため、お客様はメールを送信してから翌日まで返事を待つ必要がなくなりました」","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Photobucket、メンバーエンゲージメント部門 ディレクター","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"年間チケット削減率","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"メッセージングのCSAT（顧客満足度）","zen-employeeexperience-supertitle":"従業員体験の改善にもAIを活用","zen-employeeexperience-heading":"バックオフィス業務の負担を軽減","zen-employeeexperience-text":"よくある社内問い合わせへの対応もボットに任せましょう。ZendeskのAIボットは事前に人事やIT部門との会話でトレーニングされています。 また、AIが問い合わせの目的を検出し、適切な部署に自動でルーティングすることで、各自が担当業務に集中することができます。 ","zen-employeeexperience-cta":"詳しくはこちら","zen-employeeexperience-alt":"紫色のセーターを着た人がノートパソコンに向かい、社内のチームからの依頼で別の社員を手伝っています。 従業員へのメッセージ：「了解しました。 本件はIT部門にエスカレーションします」","zen-dataprotection-supertitle":"データ保護","zen-dataprotection-heading":"高度なセキュリティとプライバシー","zen-dataprotection-text":"顧客データの安全性を確保するため、Zendesk AIには他のZendesk製品と同じセキュリティ基準を適用しています。 より高度なデータ保護が必要な業界には高度なデータプライバシーとデータ保護のアドオンを用意しています。これによりさらにセキュリティレベルを高められます。","zen-dataprotection-cta":"詳細はこちら","zen-dataprotection-alt":"透明な箱の中に、顧客データを表す色とりどりの球体がいくつも入っています。 箱のすぐ外には2つの金色のロックがあり、データを保護しています。","zen-faq-heading":"よくある質問","zen-faq-faq1-question":"Zendesk AIを利用するにはどうすればよいですか？","zen-faq-faq1-answer":"Suite Professionalまたはそれ以上のプランをご契約中のお客様は、Advanced AIをご利用いただけます。 生成AIの機能をお試しされたい方は\u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003eこちらのフォーム\u003c/a\u003eにご入力ください。","zen-faq-faq2-question":"ZendeskのAdvanced AIの利用料金はいくらですか？","zen-faq-faq2-answer":"料金やパッケージの詳細は、\u003ca href=\"/pricing/\"\u003eこちら\u003c/a\u003eでご確認いただけます。","zen-faq-faq3-question":"Standard AIとAdvanced AIには、 どのような違いがありますか？","zen-faq-faq3-answer":"Zendesk Suiteプランでは、Standardボット（標準的なボット）、マクロ、コンテキストパネルのナレッジベースなど、一部のAIおよびボット機能が利用可能です。 Advancedボット（より高度なボット）やインテリジェントトリアージ、インテリジェントパネル、マクロ提案（管理者向け）などのAdvanced AIに含まれる機能は、アドオンで利用可能になります。 詳しくは、\u003ca 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サービス体験全体でAIの力を最大限に活用する","zen-resources-card2-heading":"Advanced AIを使用するためのベストプラクティス","zen-resources-card3-heading":"CXリーダーがAIに対する顧客の不安を解消するための7つのヒント","zen-resources-card4-heading":"Zendeskの最新情報： 従業員体験向けの生成AI、セキュリティ、新機能","zen-resources-type-report":"レポート","zen-resources-type-article":"記事","zen-resources-type-news":"ニュース","zen-footer-supertitle":"今すぐ始める ","zen-footer-heading":"無料トライアル ","zen-footer-alt":"紫を背景にした球体の群れ。 それぞれ異なる素材、色、サイズすべてが一体化することで美しい全体像となり、これはZendesk AIが何十億もの異なる顧客データポイントが重なり合い、構築されているのを表現しています。","zen-cxt24-report":"\u003cstrong\u003eCX Trends 2024\u003c/strong\u003e10の新しいトレンドでインテリジェントCXの未来を切り拓く","zen-cxt24-report-cta":"レポートを入手する","zen-cxt24-event":"\u003cstrong\u003eCX Trends 2024イベント\u003c/strong\u003eCXの未来を覗いてみる","zen-cxt24-event-cta":"イベント登録","zen-eyebrow-earlybird":"\u003cstrong\u003eZendesk Relate 2024\u003c/strong\u003e 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href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003e意味を理解\u003c/a\u003eし、たとえ正確なキーワードを使わなくても、最も関連性の高い結果を表示します。","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003eCXのフラッグシップイベントでの基調講演をオンデマンド配信","zen-relate24-event-eyebrow-cta":"登録する","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003eBIG EVENT NEWS\u003c/strong\u003eミシェル・オバマ元大統領夫人がZendesk Relateに参加します","zen-common-watchvideo":"動画を観る","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZendesk Relateをオンデマンドで\u003c/strong\u003eZendesk AI製品の最新ニュースに加え、AIを利用したCX、EX、ワークフォースエンゲージメントに関する限定セッションをお届けします","zen-relate-2024-1":"ARTIFICIAL INTELLIGENCE","zen-relate-2024-2":"Zendesk AI\n","zen-relate-2024-3":"Zendesk AIは数十億件にもおよぶ実際のカスタマーサービス対応データでトレーニングされています。 CX（顧客体験）に関する豊富なデータやノウハウが備わっているため、一人ひとりに最適化されたサポートを導入初日から低コストで実現できます。","zen-relate-2024-4":"Zendesk 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顧客が求めていること、感じていること、そしてその問い合わせに最適なサポート担当者にもとづいて、受信した問い合わせを自動的にルーティングします。","zen-relate-2024-32":"次に自動化するべきことを予測","zen-relate-2024-33":"AIが問い合わせの対応履歴や背景情報を分析し、自動化を促す回答テンプレートや対応アクションを提案します。これらを作成してサポート担当者に共有することで、時間のかかるタスクを減らすことができます。","zen-relate-2024-34":"瞬時にセルフサービスコンテンツを生成","zen-relate-2024-35":"箇条書きで文章を数個書くだけでAIが自動的にサポート記事に変換するため、ヘルプセンターやFAQを更新する時間を節約できます。 手間を掛けずに短時間で記事を公開し、顧客の自己解決を促進しましょう。","zen-relate-2024-36":"従業員体験の改善にもAIを活用","zen-relate-2024-37":"バックオフィス業務の負担を軽減","zen-relate-2024-38":"よくある社内問い合わせへの対応もAIボットに任せましょう。ZendeskのAIボットは何百万もの実際の人事やIT部門とのやり取りで事前にトレーニングされています。 機密性の高い問い合わせは適切なチームにルーティングし、全員が自分のやるべきタスクに集中できるようにしましょう。","zen-relate-2024-39":"データプライバシーとデータ保護","zen-relate-2024-40":"高度なセキュリティとプライバシー","zen-relate-2024-41":"顧客データの安全性を確保するため、Zendesk AIには他のZendesk製品と同じセキュリティ基準を適用しています。 より高度なデータ保護が必要な企業にはAdvanced Data Privacy and Protection（高度なデータプライバシーとデータ保護）のアドオンを用意しています。これによりさらにセキュリティレベルを高められます。","zen-relate-2024-42":"ZendeskのAdvanced AIの機能を利用するにはどうすればよいですか？","zen-relate-2024-43":"Support ProfessionalやSuite Professional、またはそれ以上のプランをご契約中のお客様は、Advanced AIをご利用いただけます。","zen-relate-2024-44":"ZendeskのAdvanced AIの利用料金はいくらですか？","zen-relate-2024-45":"料金やパッケージ情報に関する詳細は、\u003ca href=\"/pricing/\"\u003eこちら\u003c/a\u003eでご確認いただけます。","zen-relate-2024-46":"Suiteプランに含まれるAIとAdvanced AIには どのような違いがありますか？","zen-relate-2024-47":"Suiteプランでは、AIエージェントやマクロ、コンテキストパネルのナレッジベースなど、一部のAI機能がご利用可能です。 生成AIツール（サポート担当者向け）やインテリジェントトリアージ、マクロ提案（管理者向け）などはAdvanced AIに含まれており、アドオンで利用可能になります。 詳しくは、\u003ca href=\"/pricing/\"\u003eZendeskのプランおよびパッケージ情報\u003c/a\u003eをご覧ください。","zen-relate-2024-48":"Zendeskはデータ保護にどのように取り組んでいますか？","zen-relate-2024-49":"Zendeskは透明性を重視しています。 またGDPRを含む\u003ca href=\"/trust-center/\"\u003e各種コンプライアンス\u003c/a\u003eに準拠しています。 Zendeskの機械学習は、データローカリティや削除、正確性の原則を順守しています。 Zendeskのデータ保護の取り組みについて、詳しくは\u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eこちら\u003c/a\u003eをご覧ください。","zen-relate-2024-50":"Zendesk Intent Model（Zendesk 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すべての返信を承認するのはサポート担当者です。","zen-relate-2024-video-alt-3":"サポート担当者は、顧客とのインタラクションが始まる前に、チケットの内容や顧客の気持ちなど、あらゆる詳細を把握することができます。 Zendesk AIは、エージェントワークスペースにあるインテリジェンスパネルから、目的や印象、言語を検出します。","zen-relate-2024-video-alt-4":"Zendesk AIが提案する事前準備された回答により、サポート担当者は顧客対応に要する時間を節約できます。 サポート担当者は自動応答を適用し、次の問い合わせの対応に移ることができます。","zen-relate-2024-video-alt-5":"Zendeskの生成AIを活用すれば、手間なく適切なトーンで顧客に対応できます。 状況に応じてサポート担当者は返答を入力し、生成AIを使って回答をよりフレンドリーなものにしたりフォーマルなものにしたりすることができます。","zen-relate-2024-video-alt-6":"Zendesk AIによって顧客が求めていること、感じていること、話している言語を検知できるため、顧客の次の行動を予測しやすくなります。 この商品画像では、顧客がフライトが定刻に出発するかどうかを確認しています。 Zendesk AIがすべての詳細情報を把握しており、自動的に顧客のフライト詳細を即座に回答します。 ","zen-relate-2024-video-alt-7":"Zendesk AIは、顧客とのインタラクションをすべて記録し、あらかじめ用意された回答を自動的に提案します。 この製品シーケンスでは、Zendesk AIがあらかじめ用意された回答と、その回答が役立つ言語を作成・提案し、チームが効率性を保てることを示しています。 ","zen-relate-2024-video-alt-8":"Zendesk AIによって、かつてないほど簡単にヘルプセンターのコンテンツを作成できます。 この製品シーケンスは、生成AIを活用して、複数の箇条書きを完全な記事に変えられることを示しています。","zen-relate-2024-hero-alt":"荷物を持った旅行者が、スマートフォンでヘルプリクエストを送っています。 メッセージには、「マイレージポイントを使って次のフライトをアップグレードできますか？」と書いてあります。 回答には「もちろんです。 こちらが新たにアップグレードした予約内容です」と書いてあり、フライトの詳細が添付されています。","zen-common-watch-video":"動画を観る","zen-relate24-apr1-promo-title":"ZENDESK RELATE","zen-relate24-apr1-promo-body":"\u003cstrong\u003eZendesk Relate\u003c/strong\u003eZendesk AIのすべてのイノベーションを発表する、年次CXカンファレンスの基調講演をライブ配信します。","zen-relate24-apr1-promo-cta":"イベント登録","zen-customerstories-slide1-stat1-figure-2":"+9%","last_modified_by":"bureauworks","zen-relate24-jp-promo-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e AIとCX/EXの未来を語るZendeskのフラグシップイベントが5月23日(木) にオンラインにて開催！","zen-relate24-jp-promo-cta":"登録はこちら","zen-aipcx24-guide":"\u003cstrong\u003eCXのためのAIベストプラクティスガイド\u003c/strong\u003eサポート業務のあらゆる場面でAIの力をCXに活かしましょう","zen-aipcx24-guide-cta":"ガイドを無料でダウンロード","zen-aipcx24-event":"\u003cstrong\u003eCXのためのAIウェビナー\u003c/strong\u003eIDCとAWSとのダイナミックなパネルディスカッションに参加して、AIの力をCXに活かしましょう","zen-aipcx24-event-cta":"イベント登録","zen-eyebrow-jul16":"\u003cstrong\u003eAIを活用したCXの未来\u003c/strong\u003e AI時代におけるビジネス手法とは？最新調査レポートをもとに解説します","zen-eyebrow-jul16-cta":"今すぐダウンロード","zen-eyebrow-aug1":"\u003cstrong\u003e2027年のAIとCXの未来についてのウェビナー：\u003c/strong\u003e CCWとZendeskのエキスパートが、最新のAIインサイトをお届けするとともに、これからどのようにAI自動化を目指すべきかを語ります。ぜひご参加ください。","zen-promo-zendesk-ai-summit-pre-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e 10月16日のデジタルローンチイベントで、AIを活用したCXの未来を探る","zen-promo-zendesk-ai-summit-dayof-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Zendeskのデジタルローンチイベントが今から始まります。 AIを活用したCXの未来をご覧ください。","zen-promo-zendesk-ai-summit-post-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e ご参加いただき、ありがとうございました。 AI Summitをもう一度体験しましょう。","zen-resources-card5-heading":"次世代型のCXを実現： AI","zen-resources-type-contentseries":"コンテンツシリーズ","zen-relate-2024-09-6":"自動化を最大限に活用","zen-relate-2024-09-8":"サポート担当者を支援","zen-relate-2024-09-9":"エージェントCopilotがサポート担当者のアシスタントとして機能。AIの分析や提案を活用して、一貫性のある対応を保ちながら生産性を向上できます。","zen-relate-2024-09-11":"AIを使用してワークフローを合理化し、サポート担当者の負担を軽減し、プロセス全体を可視化して効率的な運用を実現します。","zen-relate-2024-09-12":"あらゆるチャネルで自動化率80%以上を達成","zen-relate-2024-09-14":"AIエージェントは複雑なやり取りを理解できるため、問い合わせの受付から解決まで一貫して対応することが可能です。 ニーズに応じたサポートを常に迅速に提供して顧客満足度を向上させながら、大規模なコスト削減を実現します。","zen-relate-2024-09-18":"高機能なCopilotを駆使","zen-relate-2024-09-19":"エージェントCopilotでは、AIが様々なアクションを実行します。 能動的なAIアシスタントは、サポート担当者に分析情報の提供や返信内容の提案を行うだけでなく、サポート担当者が承認したアクションを自動で実行するため、生産性向上に貢献します。","zen-relate-2024-09-20":"専門知識の活用","zen-relate-2024-09-21":"エージェントCopilotは、管理者が定めた業務プロセスに基づいて動作します。 サポート担当者が複雑なやり取りをスムーズに処理し、一貫して高品質な対応ができるよう支援します。","zen-relate-2024-09-22":"背景情報を可視化","zen-relate-2024-09-23":"ワークスペースにはAIが自動で分析した問い合わせの背景情報が表示されます。 サポート担当者は顧客とのやり取りを開始する前に、顧客の要望や感情、そして他のチャネルも含めて同様の問題がどのように処理されているかを確認できます。","zen-relate-2024-09-24":"パーソナライズされた返信文を生成","zen-relate-2024-09-25":"生成AIを使用すればCSAT（顧客満足度）を向上できます。 サポート担当者は文章の長文化やトーン変更を適用し、顧客一人ひとりに合わせて回答内容を調整できます。","zen-relate-2024-09-28":"顧客のニーズを予測","zen-relate-2024-09-29":"顧客が何を求めているのか、どのように感じているのか、何の言語を使用しているのかをAIが自動で検知します。 また、特定のビジネスニーズにもとづいてカスタマイズを行えば、問い合わせとその背後にある詳細な情報も表示できます。","zen-relate-2024-09-30":"AIインサイトを使用して運用を効率化","zen-relate-2024-09-31":"すぐに使用できるダッシュボードで顧客の傾向に関するインサイトを取得し、生産性を向上させます。 AIのパフォーマンスをモニタリングして運用を改善し、正確な情報にもとづいて意思決定を行い、継続的に効率化を図ることができます。","zen-relate-2024-09-32":"高精度な自動化","zen-relate-2024-09-33":"AIインサイトによって、最も重要な問題をどのように自動解決し、どのルールを適用するかを判断できます。 サポート担当者の作業負担を軽減し、適切に自動解決を行い、ルーティングやトリアージなどの手動タスクを自動化します。","zen-customerstories-slide1-stat1-figure-percentage":"92%","zen-customerstories-slide1-stat1-figure-text":"ワンタッチ解決率","zen-customerstories-slide1-stat2-figure-percentage":"11%","zen-customerstories-slide1-stat2-figure-text":"メールの平均処理時間短縮率","zen-customerstories-slide1-quote-text":"「Zendesk AIの導入が成功したことによって、社内全体でAIに対する信頼性が高まりました。 多くの従業員の期待に応え、大きな成果を上げた最初のAIツールです。」","zen-customerstories-slide1-cited-text":"Raz Razaq氏","zen-customerstories-slide1-title-text":"カスタマーコンタクトエクスペリエンス\u003cbr /\u003e技術責任者","zen-customerstories-slide2-stat1-figure-percentage":"39%","zen-customerstories-slide2-stat1-figure-text":"自動解決率","zen-customerstories-slide2-stat2-figure-percentage":"10万ドル","zen-customerstories-slide2-stat2-figure-text":"3ヶ月での削減額","zen-customerstories-slide2-quote-text":"「Zendesk AIの導入からわずか3ヶ月で、すでに大きな成果を実感しています。」","zen-customerstories-slide2-cited-text":"Laura McDonald氏","zen-customerstories-slide2-title-text":"カスタマーハピネスディレクター","zen-customerstories-slide3-stat1-figure-percentage":"60%","zen-customerstories-slide3-stat1-figure-text":"初回解決率","zen-customerstories-slide3-stat2-figure-percentage":"43万4,000ドル","zen-customerstories-slide3-stat2-figure-text":"年間総コスト削減額","zen-customerstories-slide3-quote-text":"「KPIを標準的に用いていますが、当社の創業者からは『顧客の声』を報告するよう求められていました。 Zendeskならこれも可能です。」","zen-customerstories-slide3-cited-text":"Naomi Rankin氏","zen-customerstories-slide3-title-text":"グローバルCXマネージャー","zen-customerstories-slide4-stat1-figure-percentage":"92%","zen-customerstories-slide4-stat1-figure-text":"手動トリアージの削減率","zen-customerstories-slide4-stat2-figure-percentage":"74%","zen-customerstories-slide4-stat2-figure-text":"初回返信時間の短縮率","zen-customerstories-slide4-quote-text":"「Zendesk AIは、お客様とエージェントとの会話の仕方を大きく変えました。お客様の好みに合わせて、エージェントはフレンドリーかフォーマルか、AIを用いて会話のトーンを調整することができます」","zen-customerstories-slide4-cited-text":"Stacey Zavattiero氏","zen-customerstories-slide4-title-text":"カスタマーエクスペリエンスマネージャー","zen-employee-exp-supertitle":"従業員サービスのためのAI","zen-employee-exp-text":"AIエージェントは、バックオフィス部門と従業員とのやり取りを自動的に理解し、繰り返し発生する問い合わせに対応します。 機密性の高い問い合わせは適切なチームにルーティングし、全員が自分のやるべきタスクに集中できるようにしましょう。","zen-data-protection-supertitle":"信頼性の高いAI","zen-data-protection-heading":"責任あるAIの構築","zen-data-protection-text":"Zendeskはプライバシーやセキュリティ、コンプライアンスを重視して設計されており、厳格な基準にもとづいてサービスデータを保護します。 透明性は信頼構築の基盤であり、Zendeskテクノロジーに欠かせない要素です。 Zendeskは、厳格な精度基準を満たしたAIモデルのみをリリースし、先進的なテクノロジープロバイダーと提携して、カスタマイズされた高付加価値のソリューションを提供しています。","zen-faq-accordion1-text":"Support ProfessionalおよびSuite Professional、またはそれ以上のプランをご契約中のお客様は、Advanced AIアドオンをご利用いただけます。 AIエージェントやAIボットはSuiteプランに含まれています。","zen-faq-accordion3-text":"Suiteプランでは現在、AIエージェントやマクロ、コンテキストパネルのナレッジベースなど、一部のAI機能をご利用いただけます。 Advanced AIアドオンを使用すると、エージェントCopilotやインテリジェントトリアージ、マクロ提案（管理者向け）、AIレポートなどを含む、サポート担当者と管理者向けの新しいAI機能が利用可能になります。 詳しくは、\u003ca href=\"/pricing/\"\u003eZendeskのプランおよびパッケージ情報\u003c/a\u003eをご覧ください。","zen-faq-accordion4-text":"Zendeskのすべての製品と機能はプライバシーを念頭に置いて設計されており、Zendesk AIも例外ではありません。 ご契約者様は、Zendesk AI機能を含むZendeskをご利用の際に、プライバシーに関するさまざまな法律（GDPRやCCPAを含む）に\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003e準拠\u003c/a\u003eできます。 ZendeskはAI中心のカスタマーサービスを実現するうえで、構築および開発方法の基本方針として堅牢な設計原則を定めています。 Zendeskのデータ保護に関する取り組みについて、詳しくは\u003ca href=\"/trust-center/#ai\"\u003eこちら\u003c/a\u003eをご覧ください。","zen-faq-accordion5-text":"Zendesk AIは、金融サービス、保険、IT、人事、旅行、ホスピタリティ、観光、小売、ソフトウェア、エンターテインメント・ゲーム、教育向けに事前にトレーニングされています。","zen-faq-accordion6-text":"Zendeskは2023年4月に\u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003eOpenAIとの提携\u003c/a\u003eを発表しました。 OpenAIのGPT-3.5、GPT-4、GPT-4o、GPT-4o miniモデルは、業界をリードする大規模言語モデルであり、CX（カスタマーエクスペリエンス、顧客体験）の分野で適切に使用することで、大きな効果をもたらします。 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