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class="Headingstyle__HeadingRoot-sc-150xww-0 gcpMWg">Zendesk AI convierte el servicio en lo que debe ser</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Solo Zendesk AI está creada a partir de miles de millones de interacciones reales del servicio de atención al cliente. Comprende la experiencia del cliente, lo que significa que podrás brindar un soporte personalizado desde el primer día, sin ningún trabajo extra.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><button data-interaction-type="button-primary" data-type="contact" data-location="hero" class="Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Comunícate con ventas</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Comunícate con ventas</span></span></span></button><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 gVjZzb Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27613%27%20height=%27613%27/%3e"/></span><img alt="Una persona que viaja con su equipaje está en su teléfono enviando una petición de ayuda. El mensaje dice: "Hola, ¿puedo subir de categoría utilizando mis puntos de millas? La respuesta dice "¡Claro! Aquí tienes tu reserva actualizada" con los datos del vuelo adjuntos." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Una persona que viaja con su equipaje está en su teléfono enviando una petición de ayuda. El mensaje dice: "Hola, ¿puedo subir de categoría utilizando mis puntos de millas? La respuesta dice "¡Claro! Aquí tienes tu reserva actualizada" con los datos del vuelo adjuntos." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x-es-la.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-es-la.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-es-la.png"/></noscript></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 evSfxx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">¿CÓMO FUNCIONA ZENDESK AI?</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Inteligencia infundida en cada interacción</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Deja que la automatización desempeñe un rol más importante</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Tener demasiados clientes es algo bueno. Administra la alta demanda con agentes de IA y resuelve las interacciones con facilidad.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Da más poder a los agentes</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Aumenta la productividad de los agentes con un copiloto de agente proactivo integrado en sus flujos de trabajo, proporcionando un contexto completo y orientación para un servicio consistente.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Operar a escala</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Utiliza la IA para optimizar los flujos de trabajo, reducir la carga de trabajo de los agentes y aumentar la eficiencia operativa con visibilidad completa.</p></div></li></ul></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/benefits-ai.png"/></noscript></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hAcbkl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ezQWSF Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">BOTS IMPULSADOS POR IA</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Alcanza una automatización de más del 80% en todos los canales</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Los agentes de Zendesk AI pueden comprender y resolver las interacciones más sofisticadas de principio a fin. Deleita a tus clientes con un soporte instantáneo y personalizado que siempre está activo, mientras reduces los costos a escala.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Ve a los agentes IA en acción</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Ve a los agentes IA en acción</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 jaiIEn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></div></div></section><div id="agentcopilot"><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">AGENTE COPILOTO</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Haz que cada agente tenga un rendimiento máximo</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gyXDli Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 fheXDH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Activa el copiloto perfecto</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Nuevo</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">El agente copiloto de Zendesk toma medidas. Este asistente proactivo mejora la productividad al proporcionar a los agentes información valiosa, respuestas sugeridas y la capacidad de ejecutar acciones aprobadas por el agente.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Aprovecha la experiencia confiable</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Nuevo</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Nuestro agente copiloto sigue los procedimientos comerciales que estableciste. Guía a los agentes a través de interacciones complejas y proporciona experiencias consistentes y de calidad.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-es-la.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Pon al descubierto cada detalle</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Brinda a los agentes un contexto completo en su espacio de trabajo. Antes de empezar una interacción, los agentes sabrán qué quiere el cliente, cómo se siente y cómo se manejan los problemas similares en todos los canales.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Envía respuestas personalizadas de inmediato</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Utiliza la IA generativa y aumenta la CSAT. Permite que los agentes agreguen un toque personalizado con la expansión de texto y el cambio de tono.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 ebYDJO AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Optimiza flujos de trabajo de servicio</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Pon toda tu operación en formación</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cWPZwT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 iZIMFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Anticipa las necesidades de tus clientes</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Conoce qué quiere tu cliente, cómo se siente y qué idioma habla. Ve más lejos y personalízalo según tus necesidades comerciales específicas para capturar cada solicitud entrante y los detalles detrás de ella.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Perfecciona las operaciones utilizando información valiosa de IA</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Obtén información valiosa sobre las tendencias de los clientes y optimiza la productividad con paneles listos para usar. Monitorea el rendimiento de la IA para agudizar las operaciones y tomar decisiones más informadas para la mejora continua.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Automatiza con precisión</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Permite que la información valiosa de la IA guíe qué automatización y reglas aplicar a tus problemas más críticos. Mejora el ancho de banda del agente, impulsa resoluciones precisas y elimina tareas manuales, como el enrutamiento o la clasificación de tu rutina.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Genera contenidos sobre la marcha</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Ahorra tiempo y convierte automáticamente unos cuantos ítems en un artículo completo. Pulsa publicar y utiliza la IA generativa para detectar y sugerir respuestas inmediatas a los clientes.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 dzebBB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Testimonios</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 cBnvrF Gridstyle__Row-sc-1uhmtis-1 sc-aa4eb86c-0 bEEqbX kwloIL" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-aa4eb86c-1 eaQLTo"><div class="slick-slider sc-aa4eb86c-7 eVcCMe slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Reducción en la clasificación manual</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Disminución del tiempo de primera respuesta</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Zendesk AI ha cambiado la forma en que hablamos con nuestros clientes, porque ahora podemos igualar su tono en la conversación, ya sea que les guste divertirse usando emojis o prefieran que la conversación sea más formal”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de Experiencia del Cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución con una única intervención</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Disminución del tiempo promedio de manejo de los correos electrónicos</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Nuestra exitosa experiencia con Zendesk AI ha dado credibilidad a la inteligencia artificial en toda nuestra empresa. Para muchos de nosotros, es la primera herramienta de IA que ha estado a la altura de las expectativas y que realmente ha cumplido".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Jefe de Experiencia de Contacto con el Cliente <br/>Tecnología</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución automatizada</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">$</span>100<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">en ahorros en solo tres meses</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Hace solo tres meses implementamos Zendesk AI y ya hemos visto enormes retornos”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Directora de Satisfacción del Cliente</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución en el primer contacto (FCR)</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">$ </span>434 000</h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Ahorro de costos anual</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Los KPI vienen en su forma estándar, pero nuestros fundadores quieren que les informemos y les digamos cómo se siente nuestro cliente. Con Zendesk, podemos hacerlo".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente global de CX</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Reducción en la clasificación manual</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Disminución del tiempo de primera respuesta</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Zendesk AI ha cambiado la forma en que hablamos con nuestros clientes, porque ahora podemos igualar su tono en la conversación, ya sea que les guste divertirse usando emojis o prefieran que la conversación sea más formal”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de Experiencia del Cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución con una única intervención</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Disminución del tiempo promedio de manejo de los correos electrónicos</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Nuestra exitosa experiencia con Zendesk AI ha dado credibilidad a la inteligencia artificial en toda nuestra empresa. Para muchos de nosotros, es la primera herramienta de IA que ha estado a la altura de las expectativas y que realmente ha cumplido".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Jefe de Experiencia de Contacto con el Cliente <br/>Tecnología</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución automatizada</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">$</span>100<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">en ahorros en solo tres meses</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Hace solo tres meses implementamos Zendesk AI y ya hemos visto enormes retornos”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Directora de Satisfacción del Cliente</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Tasa de resolución en el primer contacto (FCR)</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">$ </span>434 000</h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Ahorro de costos anual</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Los KPI vienen en su forma estándar, pero nuestros fundadores quieren que les informemos y les digamos cómo se siente nuestro cliente. Con Zendesk, podemos hacerlo".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente global de CX</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div><div data-index="7" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Reducción en la clasificación manual</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Disminución del tiempo de primera respuesta</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Zendesk AI ha cambiado la forma en que hablamos con nuestros clientes, porque ahora podemos igualar su tono en la conversación, ya sea que les guste divertirse usando emojis o prefieran que la conversación sea más formal”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de Experiencia del Cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lee el relato del cliente</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-aa4eb86c-2 fIJLRa"><nav class="sc-aa4eb86c-4 ckEOyN"><button 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class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Asigna las solicitudes repetitivas a agentes IA que comprendan automáticamente tus principales interacciones de RR. HH. y TI. Dirige los temas delicados a los equipos adecuados, y permite que todos se centren en las tareas correctas.</p><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/lp/employee-experience-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Conoce los detalles</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 jaiIEn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/employee-experience@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/employee-experience@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/employee-experience@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/employee-experience@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/employee-experience@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/employee-experience@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/employee-experience@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 gSmyJU"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">IA en la que puedes confiar</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Construir la IA de manera responsable</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk diseña con privacidad, seguridad y cumplimiento para proteger los datos de servicio mediante estándares rigurosos. La transparencia genera confianza, por lo que comunicamos cómo funciona nuestra tecnología. Lanzamos modelos de IA solo después de que cumplen con altos niveles de precisión y nos asociamos con proveedores de tecnología líderes para ofrecer soluciones personalizadas de alto valor.</p><a href="/trust-center/#ai" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Conoce los detalles</span></a></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/ai-security.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hBSgbP"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hbakTB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Preguntas frecuentes</h2></div><div class="StyledCol-sc-inuw62-0 dMAncm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿Cómo puedo acceder a las funciones avanzadas de Zendesk AI?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Los clientes de los planes Support y Suite Professional o superiores pueden utilizar la IA avanzada. Los agentes IA de Zendesk, nuestros bots impulsados por IA, son parte de la Suite.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿Cuánto cuesta la IA avanzada de Zendesk?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Encontrarás información completa sobre los precios y paquetes <a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">aquí</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿Qué funciones incluye Zendesk Suite en comparación con la IA avanzada?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk ya ofrece algunas funciones de IA en nuestras ofertas de Suite actuales, incluidos agentes IA, macros y conocimiento en el panel de contexto. El complemento de IA avanzada desbloquea nuevas capacidades de IA para agentes y administradores, incluidos copiloto de agentes, clasificación inteligente, sugerencias para macros para los administradores e informes de IA. Para obtener más información, consulta nuestros <a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">planes y paquetes</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿Cómo protege mis datos Zendesk?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:3" aria-hidden="true" aria-labelledby=":Rl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Todos los productos y funciones de Zendesk están diseñados teniendo en cuenta la privacidad y Zendesk AI no es diferente. Los suscriptores pueden <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">cumplir</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> con varias leyes de privacidad (incluido el RGPD y la CCPA) cuando usan Zendesk, incluidas las funciones de Zendesk AI. Nuestros principios de diseño guían la forma en que construimos y desarrollamos, formando una base sólida para nuestro servicio de atención al cliente impulsado por la IA. Obtén más información sobre nuestro enfoque <a href="/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">aquí</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿Cuáles son los sectores compatibles con el modelo de intención de Zendesk?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:4" aria-hidden="true" aria-labelledby=":Rl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk AI incluye entrenamiento previo para servicios financieros, seguros, TI, RR. HH., viajes, hotelería, turismo, venta minorista, software, entretenimiento y juegos, y educación.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">¿De qué forma Zendesk se asocia con OpenAI?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk anunció su <a href="/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">asociación con OpenAI</span></a>en abril de 2023. GPT-3.5, GPT-4, GPT-4o y los minimodelos de GPT-4o de OpenAI son grandes modelos de lenguaje, líderes en la industria, con un potencial increíble si se usan correctamente en el ámbito de la experiencia del cliente. En Zendesk, usamos actualmente OpenAI para potenciar funciones tales como resumir y ampliar información, y cambiar el tono de los mensajes, tanto para los agentes como para la base de conocimientos. También la utilizamos para crear respuestas generativas y personas para los bots.</p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Recursos adicionales</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"se":"https://www.zendesk.com/se/service/ai/","es":"https://www.zendesk.es/service/ai/","tw":"https://www.zendesk.tw/service/ai/","mx":"https://www.zendesk.com.mx/service/ai/","de":"https://www.zendesk.de/service/ai/","dk":"https://www.zendesk.com/dk/service/ai/","fr":"https://www.zendesk.fr/service/ai/","nl":"https://www.zendesk.nl/service/ai/","th":"https://www.zendesk.com/th/service/ai/","hk":"https://www.zendesk.hk/service/ai/","kr":"https://www.zendesk.kr/service/ai/","in":"https://www.zendesk.com/in/service/ai/","au":"https://www.zendesk.com/au/service/ai/","sg":"https://www.zendesk.com/sg/service/ai/","it":"https://www.zendesk.com/it/service/ai/","us":"https://www.zendesk.com/service/ai/","br":"https://www.zendesk.com.br/service/ai/","gb":"https://www.zendesk.co.uk/service/ai/","jp":"https://www.zendesk.co.jp/service/ai/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","zen-1":"Inteligencia artificial","zen-2":"Zendesk AI ya habla en el idioma del servicio de atención al cliente","zen-3":"Solo Zendesk AI está creada a partir de miles de millones de interacciones reales del servicio de atención al cliente. Comprende la experiencia del cliente para que obtengas un soporte personalizado a un menor costo desde el primer día.","zen-4":"Comunícate con ventas","zen-5":"Prueba gratis","zen-6":"250","zen-7":"millones","zen-8":"de tickets mejorados con IA","zen-9":"35,5","zen-10":"años","zen-11":"de tiempo de los agentes ahorrado desde 2021","zen-12":"18","zen-13":"de tickets utilizados para entrenar nuestros modelos de IA","zen-14":"Una CX experta para tu empresa","zen-15":"Llevamos seis años creando IA para la experiencia del cliente. Te enseñaremos cómo integrarlo en tu plan de servicio.","zen-16":"Dales una mano adicional a los agentes","zen-17":"Las herramientas de IA para los agentes proponen respuestas y detectan la intención del cliente, lo que permite a los agentes estar preparados y actualizados. ","zen-18":"Despídete de los bots incompetentes","zen-19":"Los bots de Zendesk resuelven solicitudes o encuentran al agente adecuado por sí solos, sin necesidad de esfuerzo manual.","zen-20":"Mejor soporte al instante","zen-21":"Clasifica las conversaciones, agiliza los flujos de trabajo y elimina las brechas de conocimiento sin necesidad de desarrolladores ni científicos de datos.","zen-22":"Zendesk + OpenAI","zen-23":"Estamos descubriendo nuevas capacidades de IA generativa impulsadas por OpenAI. Con la IA específica para la CX de Zendesk y los grandes modelos de lenguaje de OpenAI, la IA nunca fue tan humana.","zen-24":"Más información","zen-25":"Eficiencia de los agentes","zen-26":"Potencia a tus agentes con IA","zen-27":"Los agentes siguen siendo el alma de tu servicio de atención al cliente. Zendesk AI amplía sus capacidades para que tu equipo sea exitoso, productivo y mejore con cada conversación con el cliente.","zen-28":"Proporciona a los agentes un contexto completo","zen-29":"Creamos las herramientas de selección más avanzadas del sector para reducir la clasificación y priorización manuales de mensajes y correos electrónicos. Los agentes sabrán lo que los clientes quieren y cómo se sienten incluso antes de que empiece la conversación.","zen-30":"Acelera el tiempo de resolución","zen-31":"Resuelve solicitudes más rápido con la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003eintegración de inteligencia en tu espacio de trabajo\u003c/a\u003e. Utilizamos la IA para mostrar a los agentes información clave y ofrecerles sugerencias para solucionar el problema.","zen-32":"Haz surgir la información correcta","zen-33":"Los agentes obtienen recomendaciones personalizadas de artículos para compartir con los clientes en el momento exacto de la conversación.","zen-34":"Reduce las tareas repetitivas","zen-35":"Utiliza bots para recabar información de los clientes, como el nombre, el correo electrónico y el tipo de asunto (intención). Zendesk AI clasifica y resuelve las solicitudes comunes para que los agentes puedan concentrarse en el trabajo más importante.","zen-36":"Bots y automatización","zen-37":"Nada de “si esto” o \"si lo otro\"; adiós a los \u2028bots inútiles","zen-38":"Con los bots de Zendesk, la IA se siente como una extensión de tu equipo. Los bots se adelantan a las necesidades, promueven el autoservicio y brindan respuestas instantáneas a todos los clientes.","zen-39":"Lee la guía del creador de bots","zen-40":"Soporte 24/7 para miembros con servicio de mensajería","zen-41":"“El bot es perfecto para nuestros usuarios que necesitan ayuda cuando nuestros agentes no están en línea. Pueden interactuar con el bot para recibir respuestas rápidamente. En lugar de enviarnos un correo electrónico y esperar hasta el día siguiente para tener noticias de nosotros, pueden obtener respuestas a sus preguntas de inmediato”.","zen-42":"Trishia Mercado","zen-43":"Directora, equipo de Participación de miembros en Photobucket","zen-44":"Leer historia","zen-45":"-30%","zen-46":"Disminución en tickets anuales","zen-47":"-17%","zen-48":"Disminución del tiempo de primera resolución","zen-49":"96%","zen-50":"CSAT para mensajería","zen-51":"Preguntas frecuentes","zen-52":"¿Qué funciones incluye Zendesk Suite en comparación con la IA avanzada?","zen-53":"Zendesk ya ofrece algunas funciones de IA y bot en nuestras ofertas de Suite actuales, incluidos bots estándares, macros e inteligencia en el panel de contexto. El complemento de IA avanzada habilita nuevas funciones de IA, como bots avanzados, herramientas impulsadas por IA para los agentes, triaje inteligente y sugerencias para macros para los administradores. Para obtener más información, \u003ca href=\"/pricing/\"\u003econsulta nuestros planes y paquetes\u003c/a\u003e.","zen-54":"¿Cumplo los requisitos para la IA avanzada? ","zen-55":"En este momento, los clientes con planes Suite Professional o superiores pueden acceder a la IA avanzada. Para saber si cumples los requisitos, \u003c/a\u003eponte en contacto con nuestro equipo de ventas\u003ca href=\"/contact/\"\u003e.","zen-56":"¿Cuánto cuesta la IA avanzada de Zendesk?","zen-57":"Encontrarás información completa sobre los precios y paquetes \u003ca href=\"/pricing/\"\u003eaquí\u003c/a\u003e.","zen-58":"¿De qué manera Zendesk protege mis datos?","zen-59":"Estamos \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ecomprometidos con la transparencia\u003c/a\u003e y solo utilizamos los datos para los que tenemos permiso explícito. \u003ca href=\"/trust-center/\"\u003eCumplimos\u003c/a\u003e con las reglamentaciones aplicables, incluido el Reglamento General de Protección de Datos (RGPD). Nuestro trabajo de aprendizaje automático se rige por los siguientes principios: los datos de entrenamiento deben ser anónimos; respetamos la localización y la eliminación de datos, y debemos tener precisión. Obtén más información sobre nuestro enfoque \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaquí\u003c/a\u003e.","zen-60":"Recursos","zen-61":"Liberar el poder de la IA","zen-62":"La IA ayuda a los equipos de atención al cliente a escalar y mantenerse ágiles.","zen-63":"Obtén el informe gratuito","zen-64":"¿Es la IA generativa el futuro?","zen-65":"Cómo ChatGPT y otros grandes modelos lingüísticos transforman la CX.","zen-66":"Leer artículo","zen-67":"Reduce los costos con la IA","zen-68":"Utiliza la IA para controlar los costos y, al mismo tiempo, mantener una estrecha relación con los clientes.","zen-69":"Explorar ahora","zen-70":"Utilizar la inteligencia incorporada","zen-71":"Al activar la clasificación inteligente, se agrega de modo automático todo el contexto a los tickets.","zen-72":"Da tus primeros pasos con Zendesk AI","zen-73":"mil millones","zen-74":"Zendesk Relate","zen-75":"Descubre lo que Zendesk AI puede hacer por ti","zen-76":"Regístrate ahora","zen-77":"Ver ahora","_tms_delivery":"2024-11-11 17:31:49","_edit_lock":"1729495647:5504","_edit_last":"3261","zen-next-biz-eyebrow":"\u003cstrong\u003eControla los costos con IA\u003c/strong\u003e Ve cómo la IA para CX es el eslabón perdido para el éxito de tu negocio","zen-next-biz-eyebrow-cta":"Obtener el manual de estrategias","zen-economist-webinar-eyebrow":"\u003cstrong\u003eLo nuevo para negocios\u003c/strong\u003e Descubre cómo el impacto de la IA está transformando el CX con Economist Impact","zen-economist-webinar-eyebrow-cta":"Regístrate ahora","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eEl próximo gran lanzamiento de Zendesk AI.\u003c/strong\u003e Únete a nosotros en nuestra presentación virtual de producto el 5 de octubre.","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eEl próximo gran lanzamiento de Zendesk AI.\u003c/strong\u003e No te pierdas nuestra presentación virtual de producto.","zen-register-now":"Regístrate ahora","zen-watch-now":"Ver ahora","zen-common-contact-sales":"Comunícate con ventas","zen-common-new":"Nuevo","zen-common-getearlyaccess":"Obtén acceso anticipado","zen-common-getthedetails":"Conoce los detalles","zen-common-watchkeynote":"Ve la presentación principal","zen-common-readcustomerstory":"Lee el relato del cliente","zen-hero-supertitle":"Inteligencia artificial","zen-hero-heading":"Zendesk AI ya habla el idioma del servicio de atención al cliente","zen-hero-text":"Solo Zendesk AI está creada a partir de miles de millones de interacciones reales del servicio de atención al cliente. Comprende la experiencia del cliente, lo que significa que podrás brindar un soporte personalizado desde el primer día, sin ningún trabajo extra. ","zen-hero-alt":"Una luz blanca brilla desde un arco sobre un fondo púrpura. En la puerta hay una persona con auriculares y una computadora portátil. Están listos para salir a la luz, liberando el poder de la IA para el servicio de atención al cliente.","zen-benefits-supertitle":"Beneficios","zen-benefits-heading":"Una CX experta para tu empresa","zen-benefits-card1-heading":"Dales una mano adicional a los agentes","zen-benefits-card1-text":"Las herramientas de IA sugieren respuestas y detectan la intención del cliente, lo que les permite a los agentes brindar un mejor servicio.","zen-benefits-card1-alt":"Dos manos colocadas una sobre otra representan cómo la IA puede ayudar a los agentes.","zen-benefits-card2-heading":"Despídete de los bots incompetentes","zen-benefits-card2-text":"Los bots de Zendesk resuelven solicitudes o encuentran al agente adecuado por sí solos, sin necesidad de esfuerzo manual.","zen-benefits-card2-alt":"La cabeza de un robot verde muestra cómo la IA deja obsoletos y poco útiles a los antiguos bots de experiencia de los clientes.","zen-benefits-card3-heading":"Personalízala según las necesidades de tu empresa","zen-benefits-card3-text":"Optimiza las operaciones con rótulos de intenciones personalizadas y la información generada por IA. Podrás prever las necesidades y brindar la respuesta correcta.","zen-benefits-card3-alt":"Zendesk AI es tu herramienta para mejorar la función del negocio.","zen-genai-supertitle":"IA generativa","zen-genai-heading":"Deja que la IA lleve la carga","zen-genai-text":"La atención al cliente no siempre es fácil. La IA generativa de Zendesk, con la tecnología de OpenAI, facilita el proceso. Cambia el tono, redacta automáticamente artículos de soporte e implementa bots que suenen como personas, todo esto con unos pocos clics.","zen-genai-cta-1":"Obtén acceso anticipado","zen-genai-cta-2":"Ve la presentación principal","zen-bots-supertitle":"Bots y automatización","zen-bots-heading":"Los bots son más útiles que nunca","zen-bots-accordion1-heading":"Ya no tienes que estar detrás de tus bots","zen-bots-accordion1-text":"Los bots con la tecnología de la IA generativa ayudan a los clientes con lenguaje humano y natural. Establece el tono para adaptarlo a tu marca y mira cómo los bots comparten la información adecuada por sí solos.","zen-bots-accordion2-heading":"Obtén sugerencias de automatización basadas en datos","zen-bots-accordion2-text":"Entrenamos a los bots previamente sobre problemas comunes y usamos conversaciones de bots pasadas para sugerir exactamente qué temas necesitan la asistencia de bots. Los clientes obtienen ayuda precisa y específica al instante.","zen-bots-accordion2-cta":"Cómo utilizar las intenciones","zen-bots-accordion3-heading":"Crea un bot con unos pocos clics","zen-bots-accordion3-text":"Adelántate a las necesidades, promueve el autoservicio y brinda respuestas instantáneas a todos los clientes. Disponible en todos los planes de Zendesk.","zen-bots-accordion3-cta":"Lee la guía del generador de bots","zen-agents-supertitle":"Eficiencia de los agentes","zen-agents-heading":"Es una nueva era en la productividad de los agentes","zen-agents-accordion1-heading":"Resuelve los problemas con precisión","zen-agents-accordion1-text":"Los agentes aprovechan la ayuda de la IA para ampliar, resumir y cambiar el tono de sus mensajes al instante, a fin de resolver los problemas de forma rápida y coherente.","zen-agents-accordion2-heading":"Proporciona a los agentes un contexto completo","zen-agents-accordion2-text":"Creamos las herramientas de selección más avanzadas del sector para reducir la clasificación y priorización manuales de mensajes y correos electrónicos. Los agentes sabrán lo que los clientes quieren y cómo se sienten incluso antes de que empiece la conversación.","zen-agents-accordion3-heading":"Acelera el tiempo de resolución","zen-agents-accordion3-text":"Resuelve solicitudes más rápido con la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003eintegración de inteligencia en tu espacio de trabajo\u003c/a\u003e. Usamos la IA para mostrar información clave a los agentes, un resumen del ticket y de la llamada, tickets similares y, luego, ofrecerles sugerencias para corregir el problema.","zen-agents-accordion4-heading":"Haz surgir la información correcta","zen-agents-accordion4-text":"Los agentes obtienen recomendaciones personalizadas de artículos para compartir con los clientes en el momento exacto de la conversación.","zen-knowledgebase-supertitle":"Base de conocimientos inteligente","zen-knowledgebase-heading":"El autoservicio es aún más inteligente","zen-knowledgebase-text":"Convierte automáticamente unas cuantas viñetas en un artículo completo. Créalo una vez y compártelo con todo tu centro de ayuda. También puedes cambiar el tono, de informal a formal. Si no sabes con seguridad qué artículos faltan, las Pistas de contenido sugieren una lista.","zen-knowledgebase-cta":"Explora la base de conocimientos","zen-customerstories-supertitle":"Testimonios","zen-customerstories-slide1-quote":"\"Zendesk AI nos permite enfocarnos en cosas como la calidad y el coaching, en lugar de perder tiempo leyendo tickets y categorizándolos manualmente\".","zen-customerstories-slide1-cited":"Ian Hunt","zen-customerstories-slide1-title":"Director de Atención al Cliente en Liberty London","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"Aumento de la CSAT","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"Disminución del tiempo de respuesta","zen-customerstories-slide2-quote":"\"Pude implementar la IA de inmediato sin ayuda de ningún desarrollador. El hecho de poder activarla así de sencillo es algo que nunca creímos posible\".","zen-customerstories-slide2-cited":"Aashley Malsbury","zen-customerstories-slide2-title":"Directora de Operaciones en Grove","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"CSAT para mensajería","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"Disminución del volumen de chats","zen-customerstories-slide3-quote":"\"El bot es perfecto para nuestros usuarios que necesitan ayuda cuando nuestros agentes están desconectados. Pueden interactuar con el bot para obtener respuestas rápidamente en lugar de enviarnos un correo electrónico y esperar a que respondamos el día siguiente\".","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Directora, equipo de Participación de miembros en Photobucket","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"Disminución en tickets anuales","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"CSAT para mensajería","zen-employeeexperience-supertitle":"IA para la experiencia del empleado","zen-employeeexperience-heading":"Libera a tus equipos internos","zen-employeeexperience-text":"Traslada las solicitudes repetitivas a los bots que ya vienen entrenados con millones de interacciones de RR. HH. y TI. También puedes definir intenciones para desviar temas sensibles directamente a los equipos adecuados, permitiendo que todos puedan enfocarse en las tareas correctas. ","zen-employeeexperience-cta":"Conoce los detalles","zen-employeeexperience-alt":"Una persona con un jersey morado está sentada frente a su computadora portátil ayudando a otro empleado con una solicitud interna del equipo. Su mensaje al empleado dice: \"¡Puedo ayudar con eso! Vamos a escalar esto a tu Departamento de TI\".","zen-dataprotection-supertitle":"Protección de datos","zen-dataprotection-heading":"Privacidad y seguridad de nivel empresarial","zen-dataprotection-text":"Zendesk AI está cubierta por los mismos estándares que se aplican a todos los productos de Zendesk, porque sabemos lo esencial que es proteger los datos del cliente. Para las industrias que necesitan más protección, contamos con un complemento de protección y privacidad de datos avanzadas que ofrece un mayor nivel de seguridad.","zen-dataprotection-cta":"Conoce los detalles","zen-dataprotection-alt":"Dentro de una caja transparente hay varias esferas de distintos colores que representan los datos de los clientes. Dos candados dorados están fuera de la caja, protegiendo los datos.","zen-faq-heading":"Preguntas frecuentes","zen-faq-faq1-question":"¿Cómo accedo a Zendesk AI?","zen-faq-faq1-answer":"En este momento, los clientes con el plan Suite Professional o un plan superior pueden utilizar la IA avanzada. Si quieres probar las funciones de nuestra nueva IA generativa, \u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003eregístrate aquí\u003c/a\u003e.","zen-faq-faq2-question":"¿Cuánto cuesta la IA avanzada de Zendesk?","zen-faq-faq2-answer":"Encontrarás información completa sobre los precios y paquetes \u003ca href=\"/pricing/\"\u003eaquí\u003c/a\u003e.","zen-faq-faq3-question":"¿Qué funciones incluye la IA estándar en comparación con la IA avanzada?","zen-faq-faq3-answer":"Zendesk ya ofrece algunas funciones de IA y bot en nuestras ofertas de Suite actuales, incluidos bots estándares, macros e inteligencia en el panel de contexto. El complemento de IA avanzada habilita nuevas funciones de IA, como bots avanzados, herramientas impulsadas por IA para los agentes, triaje inteligente y sugerencias para macros para los administradores. Para obtener más información, consulta nuestros \u003ca href=\"/pricing/\"\u003eplanes y paquetes\u003c/a\u003e.","zen-faq-faq4-question":"¿De qué manera Zendesk protege mis datos?","zen-faq-faq4-answer":"Estamos comprometidos con la transparencia. \u003ca href=\"/trust-center/\"\u003eCumplimos\u003c/a\u003e con las reglamentaciones aplicables, incluido el Reglamento General de Protección de Datos (RGPD). Nuestro trabajo de aprendizaje automático se rige por los siguientes principios: respetamos la ubicación y la eliminación de los datos, y debemos ser precisos. Obtén más información sobre nuestro enfoque \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaquí\u003c/a\u003e.","zen-faq-faq5-question":"¿Qué industrias están contempladas en los modelos de intención?","zen-faq-faq5-answer":"Zendesk AI incluye entrenamiento previo para servicios financieros, seguros, TI, RR. HH., viajes, hotelería, turismo, venta minorista y software.","zen-faq-faq6-question":"¿De qué forma Zendesk se asocia con OpenAI?","zen-faq-faq6-answer":"Zendesk anunció su \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003easociación con OpenAI\u003c/a\u003een abril. GPT-3 y GPT-4 de OpenAI son grandes modelos de lenguaje líderes en la industria con un potencial increíble si se usan correctamente en el ámbito de la experiencia del cliente. En Zendesk, usamos actualmente OpenAI para potenciar funciones tales como resumir y ampliar información, y cambiar el tono de los mensajes, tanto para los agentes como la base de conocimientos. También la utilizamos para crear respuestas generativas y personas para los bots.","zen-resources-supertitle":"Recursos adicionales","zen-resources-card1-heading":"Aprovecha el poder de la IA","zen-resources-card2-heading":"Mejores prácticas para usar la IA avanzada de Zendesk.","zen-resources-card3-heading":"Mejora la confianza de los clientes cuando utilices la IA.","zen-resources-card4-heading":"Lo próximo en Zendesk: IA generativa, seguridad e IA para la experiencia del empleado.","zen-resources-type-report":"Informe","zen-resources-type-article":"Artículo","zen-resources-type-news":"Noticias","zen-footer-supertitle":"Empezar","zen-footer-heading":"Prueba Zendesk gratis","zen-footer-alt":"Un grupo de esferas está ubicado sobre un fondo morado. Son de diferentes texturas, colores y tamaños, pero se unen bellamente, como Zendesk AI se construye sobre miles de millones de puntos de datos de diferentes clientes, pero que están superpuestos.","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","zen-eyebrow-earlybird":"\u003cstrong\u003eZENDESK RELATE 2024\u003c/strong\u003e Acaba de abrir: registro anticipado en persona","zen-eyebrow-earlybird-cta":"Consigue el boleto de $695","zen-cxt24-report":"\u003cstrong\u003eCX Trends 2024\u003c/strong\u003e Libera el poder del CX inteligente con 10 nuevas tendencias","zen-cxt24-report-cta":"Obtener el informe","zen-cxt24-event":"\u003cstrong\u003eEvento CX Trends 2024\u003c/strong\u003e Echa un vistazo al futuro del CX","zen-cxt24-event-cta":"Regístrate ahora","zen-agents-accordion1-text-p1":"Los agentes reciben un impulso de la IA","zen-agents-accordion1-text-cta":"para ampliar, resumir y cambiar el tono","zen-agents-accordion1-text-p2":"de sus mensajes, lo que les permite resolver los problemas con rapidez y coherencia.","zen-kb-1":"Escribir artículos con muy poco esfuerzo","zen-kb-2":"Convierte automáticamente unas cuantas viñetas en un \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6267360002714-Using-generative-AI-to-expand-and-enhance-the-tone-of-help-center-content-EAP\"\u003eartículo completo\u003c/a\u003e. Crea un artículo una sola vez y compártelo con todo tu centro de ayuda. También puedes cambiar el tono a amigable o formal.","zen-kb-3":"Identificar las lagunas de contenido","zen-kb-4":"Mejorar tu base de conocimientos sin trabajo adicional. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003eLas pistas de contenido permiten descubrir y priorizar\u003c/a\u003e nuevas ideas de artículos mediante aprendizaje automático.","zen-kb-5":"Encontrar la información más rápido","zen-kb-6":"La búsqueda semántica \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003ecomprende el significado\u003c/a\u003e de tus consultas de búsqueda para mostrar los resultados más relevantes, incluso si no utilizas las palabras clave exactas.","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Sigue en directo el discurso de apertura de nuestra conferencia principal sobre CX","zen-relate24-event-eyebrow-cta":"Regístrate ahora","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003eGRANDES NOVEDADES DEL EVENTO\u003c/strong\u003e La ex primera dama Michelle Obama nos acompañará en Zendesk Relate","zen-common-watchvideo":"Ver el video","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZENDESK RELATE A PEDIDO\u003c/strong\u003e Obtén las últimas noticias sobre los productos de Zendesk AI y sesiones exclusivas sobre CX, EX y participación del personal impulsados por IA","zen-relate-2024-1":"INTELIGENCIA ARTIFICIAL","zen-relate-2024-2":"Zendesk AI convierte el servicio en lo que debe ser","zen-relate-2024-3":"Solo Zendesk AI está creada a partir de miles de millones de interacciones reales del servicio de atención al cliente. Comprende la experiencia del cliente, lo que significa que podrás brindar un soporte personalizado desde el primer día, sin ningún trabajo extra.","zen-relate-2024-4":"¿CÓMO FUNCIONA ZENDESK AI?","zen-relate-2024-5":"Inteligencia infundida en cada interacción","zen-relate-2024-6":"Automatizar la primera línea","zen-relate-2024-7":"Tener demasiados clientes es algo bueno. Administra la alta demanda con agentes de IA y resuelve las interacciones con facilidad.","zen-relate-2024-8":"Dar un impulso a los agentes","zen-relate-2024-9":"Ser agente nunca ha sido tan fácil. Ofrece a los agentes herramientas de IA que proporcionen un contexto completo y orientación sobre cómo abordar las interacciones.","zen-relate-2024-10":"Operar a escala","zen-relate-2024-11":"Obtén una visibilidad completa sobre cómo optimizar tus operaciones de servicio. Utiliza la IA para sorprender a los clientes, levantar la moral de los agentes y agilizar los flujos de trabajo.","zen-relate-2024-12":"BOTS IMPULSADOS POR IA","zen-relate-2024-13":"Deje que los agentes de IA se encarguen de todo","zen-relate-2024-14":"Los agentes de Zendesk AI son más inteligentes, confiables e independientes que el bot promedio. Proporcionan un verdadero alivio a los agentes humanos y saben cómo gestionar interacciones más complejas porque el servicio al cliente es lo que mejor saben hacer.","zen-relate-2024-15":"Ve a los agentes IA en acción","zen-relate-2024-16":"EFICIENCIA DE LOS AGENTES","zen-relate-2024-17":"Convierte a los agentes en profesionales de alto rendimiento","zen-relate-2024-18":"Dobla tu capacidad intelectual","zen-relate-2024-19":"Nuestro asistente inteligente de IA hace más que aconsejar. Actúa, ofreciendo sugerencias de respuesta y acciones a los agentes en función de las políticas de tu empresa.","zen-relate-2024-20":"Envía respuestas personalizadas en segundos","zen-relate-2024-21":"Utiliza las respuestas de IA generativa y ve cómo se dispara tu CSAT. Los agentes pueden agregar un toque personalizado con la expansión de texto y el cambio de tono.","zen-relate-2024-22":"Facilita a los agentes todos los detalles","zen-relate-2024-23":"Proporciona a los agentes el contexto completo de cada interacción en su espacio de trabajo. Los agentes sabrán lo que los clientes quieren y cómo se sienten incluso antes de que empiece la conversación.","zen-relate-2024-24":"Obtén sugerencias de confianza","zen-relate-2024-25":"Utiliza las sugerencias de la IA para automatizar las respuestas habituales y que los agentes puedan resolver las situaciones más rápidamente. Los agentes también pueden contar con la orientación de la IA en las interacciones si es necesario.","zen-relate-2024-26":"OPTIMIZAR LOS FLUJOS DE TRABAJO","zen-relate-2024-27":"Transforma toda la experiencia del cliente","zen-relate-2024-28":"Lee a los clientes como si fueran un libro","zen-relate-2024-29":"Conoce automáticamente qué quiere tu cliente, cómo se siente y qué idioma habla. Ve más allá y personaliza qué detectar y capturar para que la información que te interesa esté siempre en primer plano.","zen-relate-2024-30":"Deja atrás el desvío manual","zen-relate-2024-31":"Reduce el tiempo de resolución sin sudar. Desvía automáticamente las interacciones entrantes en función de lo que quiere y cómo se siente el cliente y cuál es el mejor agente para el trabajo.","zen-relate-2024-32":"Prevé qué automatizar a continuación","zen-relate-2024-33":"Deja que la IA analice el contexto de los tickets y sugiera nuevas respuestas predefinidas para automatizarlas, y elimina de tu lista otra tarea que consume mucho tiempo.","zen-relate-2024-34":"Genera contenidos sobre la marcha","zen-relate-2024-35":"Ahorra tiempo y convierte automáticamente unas cuantas viñetas en un artículo completo. Pulsa publicar y utiliza GenAI para detectar y sugerir respuestas inmediatas a los clientes.","zen-relate-2024-36":"IA para la experiencia del empleado","zen-relate-2024-37":"Libera a tus equipos internos","zen-relate-2024-38":"Asigna las solicitudes repetitivas a los agentes de IA que ya vienen entrenados con millones de interacciones de RR. HH. y TI. Dirige los temas delicados a los equipos adecuados, y permite que todos se centren en las tareas correctas.","zen-relate-2024-39":"Protección y privacidad de datos avanzadas","zen-relate-2024-40":"Privacidad y seguridad de nivel empresarial","zen-relate-2024-41":"Zendesk AI sigue las mismas normas que se aplican a todos los productos de Zendesk porque mantener seguros los datos de los clientes es esencial. Para las empresas que necesitan más protección, contamos con un complemento de protección y privacidad de datos avanzadas que ofrece el mayor nivel de seguridad.","zen-relate-2024-42":"¿Cómo puedo acceder a las funciones avanzadas de Zendesk AI?","zen-relate-2024-43":"Los clientes de los planes Support y Suite Professional o superiores pueden utilizar la IA avanzada.","zen-relate-2024-44":"¿Cuánto cuesta la IA avanzada de Zendesk?","zen-relate-2024-45":"Encontrarás información completa sobre los precios y paquetes \u003ca href=\"/pricing/\"\u003eaquí\u003c/a\u003e.","zen-relate-2024-46":"¿Qué funciones incluye Zendesk Suite en comparación con la IA avanzada?","zen-relate-2024-47":"Zendesk ya ofrece algunas funciones de IA en nuestras ofertas de Suite actuales, incluidos agentes impulsados por IA, macros e inteligencia en el panel contextual. El complemento de IA avanzada desbloquea nuevas funciones de IA para agentes y administradores, incluidas herramientas de IA generativa para agentes, clasificación inteligente y sugerencias de macro para los administradores. Para obtener más información, consulta nuestros \u003ca href=\"/pricing/\"\u003eplanes y paquetes.\u003c/a\u003e","zen-relate-2024-48":"¿Cómo protege mis datos Zendesk?","zen-relate-2024-49":"Estamos comprometidos con la transparencia. \u003ca href=\"/trust-center/\"\u003eCumplimos\u003c/a\u003e con las reglamentaciones aplicables, incluido el Reglamento General de Protección de Datos (RGPD). Nuestro trabajo de aprendizaje automático se rige por los siguientes principios: respetamos la ubicación y la eliminación de los datos, y debemos ser precisos. Obtén más información sobre nuestro enfoque \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaquí.\u003c/a\u003e","zen-relate-2024-50":"¿Cuáles son los sectores compatibles con el modelo de intención de Zendesk?","zen-relate-2024-51":"Zendesk AI incluye entrenamiento previo para servicios financieros, seguros, TI, RR. HH., viajes, hotelería, turismo, venta minorista, software, redes sociales y entretenimiento.","zen-relate-2024-52":"¿De qué forma Zendesk se asocia con OpenAI?","zen-relate-2024-53":"Zendesk anunció su \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003easociación con OpenAI\u003c/a\u003een abril. GPT-3 y GPT-4 de OpenAI son grandes modelos de lenguaje líderes en la industria con un potencial increíble si se usan correctamente en el ámbito de la experiencia del cliente. En Zendesk, usamos actualmente OpenAI para potenciar funciones tales como resumir y ampliar información, y cambiar el tono de los mensajes, tanto para los agentes como la base de conocimientos. También la utilizamos para crear respuestas generativas e identidades para los agentes IA.","zen-resources-card4-heading-2":"Lo próximo en Zendesk: IA generativa, seguridad e IA para la experiencia del empleado","zen-relate-2024-video-alt-1":"Los agentes de IA pueden realizar acciones de principio a fin cuando los integras en tu pila de tecnología existente. Esta imagen de producto muestra al agente IA interactuando con un cliente que quiere devolver su pedido. Resaltado en morado, el agente de IA rastrea la información del pedido n.º 44433 y consulta los detalles del pedido.","zen-relate-2024-video-alt-2":"Adquiere un asistente inteligente que te proporcione sugerencias sobre cómo llevar a cabo las interacciones. El agente copiloto hace el trabajo pesado al buscar y sacar la mejor solución. Los agentes aprueban todas las respuestas.","zen-relate-2024-video-alt-3":"Tus agentes conocerán todos los detalles, como de qué trata el ticket y cómo se siente el cliente, antes de que comience la interacción con él. Zendesk AI detecta la intención, la percepción y el idioma a través del panel de inteligencia en el espacio de trabajo del agente.","zen-relate-2024-video-alt-4":"Permite que los agentes ahorren tiempo en cada interacción con el cliente con respuestas preplanificadas sugeridas por Zendesk AI. Los agentes pueden aplicar la respuesta automatizada y pasar a la siguiente interacción.","zen-relate-2024-video-alt-5":"La IA generativa de Zendesk hace que sea más fácil responder a los clientes con el tono adecuado. Dependiendo de la situación, los agentes pueden escribir una respuesta y utilizar la IA generativa para hacerla más amistosa o formal.","zen-relate-2024-video-alt-6":"Zendesk AI detecta qué quiere el cliente, cómo se siente y qué idioma habla, lo que facilita la predicción de sus próximas acciones. En esta imagen de producto, un cliente comprueba si su vuelo sale a tiempo. Zendesk AI toma todos los detalles y proporciona automáticamente una respuesta instantánea con los detalles del vuelo de los clientes. ","zen-relate-2024-video-alt-7":"Zendesk AI hace un seguimiento de todas las interacciones de los clientes y sugiere respuestas preplanificadas para automatizar. Esta secuencia de productos sigue a Zendesk AI al crear y sugerir una respuesta preplanificada y los idiomas que se beneficiarían de ella, y mantiene la eficiencia de tu equipo. ","zen-relate-2024-video-alt-8":"Zendesk AI facilita la producción de contenido para centros de ayuda como nunca antes. Esta secuencia de productos muestra cómo unas cuantas viñetas se convierten en un artículo completo gracias a la IA generativa.","zen-relate-2024-hero-alt":"Una persona que viaja con su equipaje está en su teléfono enviando una petición de ayuda. El mensaje dice: \"Hola, ¿puedo subir de categoría utilizando mis puntos de millas? La respuesta dice \"¡Claro! 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Antes de empezar una interacción, los agentes sabrán qué quiere el cliente, cómo se siente y cómo se manejan los problemas similares en todos los canales.","zen-relate-2024-09-24":"Envía respuestas personalizadas de inmediato","zen-relate-2024-09-25":"Utiliza la IA generativa y aumenta la CSAT. Permite que los agentes agreguen un toque personalizado con la expansión de texto y el cambio de tono.","zen-relate-2024-09-28":"Anticipa las necesidades de tus clientes","zen-relate-2024-09-29":"Conoce qué quiere tu cliente, cómo se siente y qué idioma habla. Ve más lejos y personalízalo según tus necesidades comerciales específicas para capturar cada solicitud entrante y los detalles detrás de ella.","zen-relate-2024-09-30":"Perfecciona las operaciones utilizando información valiosa de IA","zen-relate-2024-09-31":"Obtén información valiosa sobre las tendencias de los clientes y optimiza la productividad con paneles listos para usar. 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Con Zendesk, podemos hacerlo\".","zen-customerstories-slide3-cited-text":"Naomi Rankin","zen-customerstories-slide3-title-text":"Gerente global de CX","zen-customerstories-slide4-stat1-figure-percentage":"92%","zen-customerstories-slide4-stat1-figure-text":"Reducción en la clasificación manual","zen-customerstories-slide4-stat2-figure-percentage":"74%","zen-customerstories-slide4-stat2-figure-text":"Disminución del tiempo de primera respuesta","zen-customerstories-slide4-quote-text":"“Zendesk AI ha cambiado la forma en que hablamos con nuestros clientes, porque ahora podemos igualar su tono en la conversación, ya sea que les guste divertirse usando emojis o prefieran que la conversación sea más formal”.","zen-customerstories-slide4-cited-text":"Stacey Zavattiero","zen-customerstories-slide4-title-text":"Gerente de Experiencia del Cliente","zen-employee-exp-supertitle":"IA para el SERVICIO al Empleado","zen-employee-exp-text":"Asigna las solicitudes repetitivas a agentes IA que comprendan automáticamente tus principales interacciones de RR. 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Los agentes IA de Zendesk, nuestros bots impulsados por IA, son parte de la Suite.","zen-faq-accordion3-text":"Zendesk ya ofrece algunas funciones de IA en nuestras ofertas de Suite actuales, incluidos agentes IA, macros y conocimiento en el panel de contexto. El complemento de IA avanzada desbloquea nuevas capacidades de IA para agentes y administradores, incluidos copiloto de agentes, clasificación inteligente, sugerencias para macros para los administradores e informes de IA. Para obtener más información, consulta nuestros \u003ca href=\"/pricing/\"\u003eplanes y paquetes\u003c/a\u003e.","zen-faq-accordion4-text":"Todos los productos y funciones de Zendesk están diseñados teniendo en cuenta la privacidad y Zendesk AI no es diferente. Los suscriptores pueden \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003ecumplir\u003c/a\u003e con varias leyes de privacidad (incluido el RGPD y la CCPA) cuando usan Zendesk, incluidas las funciones de Zendesk AI. Nuestros principios de diseño guían la forma en que construimos y desarrollamos, formando una base sólida para nuestro servicio de atención al cliente impulsado por la IA. Obtén más información sobre nuestro enfoque \u003ca href=\"/trust-center/#ai\"\u003eaquí\u003c/a\u003e.","zen-faq-accordion5-text":"Zendesk AI incluye entrenamiento previo para servicios financieros, seguros, TI, RR. HH., viajes, hotelería, turismo, venta minorista, software, entretenimiento y juegos, y educación.","zen-faq-accordion6-text":"Zendesk anunció su \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003easociación con OpenAI\u003c/a\u003een abril de 2023. GPT-3.5, GPT-4, GPT-4o y los minimodelos de GPT-4o de OpenAI son grandes modelos de lenguaje, líderes en la industria, con un potencial increíble si se usan correctamente en el ámbito de la experiencia del cliente. En Zendesk, usamos actualmente OpenAI para potenciar funciones tales como resumir y ampliar información, y cambiar el tono de los mensajes, tanto para los agentes como para la base de conocimientos. También la utilizamos para crear respuestas generativas y personas para los bots.","zen-resources-type-webinar":"Webinar","zen-resources-card5-heading-1":"Cómo potenciar tu CX con IA","zen-resources-card6-heading":"Informe ROI de Nucleus","zen-relate-2024-09-35":"Ahorra tiempo y convierte automáticamente unos cuantos ítems en un artículo completo. 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