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AI for customer service — Zendesk | Zendesk Singapore
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It understands customer experience, which means you unlock the power of personalised support from day one without extra work.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><button data-interaction-type="button-primary" data-type="contact" data-location="hero" class="Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Contact Sales</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Contact Sales</span></span></span></button><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27613%27%20height=%27613%27/%3e"/></span><img alt="A person travelling with their luggage is on their phone sending a help request. The message reads, “Hey, can I upgrade my next using my mileage points?”. The response reads, “Sure! Here’s your updated booking.” with their flight details attached." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="A person travelling with their luggage is on their phone sending a help request. The message reads, “Hey, can I upgrade my next using my mileage points?”. The response reads, “Sure! Here’s your updated booking.” with their flight details attached." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-en-gb.png"/></noscript></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 bPKgTp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ctMkZJ Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">HOW ZENDESK AI WORKS</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Intelligence infused into every interaction</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Let automation play a bigger role</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Having too many customers is a good thing. Manage high demand with AI agents and resolve interactions with ease.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Give agents more power</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Boost agent productivity with a proactive agent copilot built into their workflows, providing full context and guidance for consistent service.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11m5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Operate at scale</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Use AI to streamline workflows, reduce agent workload and increase operational efficiency with complete visibility.</p></div></li></ul></div><div class="StyledCol-sc-inuw62-0 gejsav Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/benefits-ai.png"/></noscript></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 iIrHlx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cItqap Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">AI-POWERED BOTS</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Reach +80% automation across every channel</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk AI agents can understand and resolve the most sophisticated interactions from end to end. Delight your customers with instant, personalised support that is always on while reducing costs at scale.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/sg/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Check out AI agents</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Check out AI agents</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></div></div></section><div id="agentcopilot"><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">AGENT COPILOT</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Turn every agent into a top performer</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ekVxZi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 hSNlev Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Activate the perfect copilot</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">New</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk agent copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies and the ability to execute agent-approved actions.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Tap into trusted expertise</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">New</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Our agent copilot follows the business procedures you set in place. Guide agents through complex interactions and provide consistent, quality experiences.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-en-gb.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Surface every single detail</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Give agents full context right in their workspace. Before an interaction starts, agents will know what the customer wants, how they feel and how similar issues are handled across all channels.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Send personalised replies in no time</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Use Generative AI and boost your CSAT. Let agents add a personalised touch with text expansion and tone shift.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Optimise service workflows</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Get your whole operation in formation</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Anticipate your customer needs</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Know what your customers want, how they feel and what language they speak. Go further and customise based on your specific business needs to capture every incoming request and the details behind it.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Refine operations using AI insights</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Gain insights into customer trends and streamline productivity with ready-to-use dashboards. Monitor AI performance to sharpen operations and make more informed decisions for continuous improvement.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Automate with precision</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Let AI insights guide what automation and rules to apply to your most critical issues. Improve agent bandwidth, drive accurate resolutions and remove manual tasks, like routing or triage, from your routine.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Generate content on the fly</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Save time and automatically turn a few bullet points into a complete article. Hit publish and use Generative AI to spot and suggest immediate answers to customers.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Testimonials</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1uhmtis-1 sc-9cc5ddc5-0 bEEqbX fiQXRn" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-9cc5ddc5-1 bBVVXI"><div class="slick-slider sc-9cc5ddc5-7 kDMsfu slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Reduction in manual triage</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Decrease in first reply time</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Customer Experience Manager</p></div></div><a href="/sg/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">One-touch resolution rate</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Decrease in email average handle time</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Head of Customer Contact Experience <br/>Technology</p></div></div><a href="/sg/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Automated Resolution rate</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$</span>100<span class="stat-char">K</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Savings in just three months</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“We’re only three months into implementing Zendesk AI and we’ve already seen huge returns.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Director of Customer Happiness</p></div></div><a href="/sg/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">First contact resolution rate</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$</span>434<span class="stat-char">K</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Annual cost savings</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“KPIs come as standard, but our founders want us to report back and tell them how our customer is feeling. With Zendesk we can do that.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Global CX Manager</p></div></div><a href="/sg/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Reduction in manual triage</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Decrease in first reply time</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Customer Experience Manager</p></div></div><a href="/sg/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">One-touch resolution rate</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Decrease in email average handle time</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Head of Customer Contact Experience <br/>Technology</p></div></div><a href="/sg/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" 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class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Assign repetitive requests to AI agents that automatically understand your top HR and IT interactions. Route sensitive topics to the right teams, allowing everyone to focus on the right tasks.</p><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/lp/employee-experience-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Get the details</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 cOLNgD Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/employee-experience@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/employee-experience@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/employee-experience@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/employee-experience@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/employee-experience@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/employee-experience@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/employee-experience@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iaCeLg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ctMkZJ Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">AI you can trust</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Building AI responsibly</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk designs with privacy, security and compliance to protect service data by rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.</p><a href="/sg/trust-center/#ai" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Get the details</span></a></div><div class="StyledCol-sc-inuw62-0 gejsav Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/ai-security.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kiaeFX"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Frequently asked questions</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">How can I access Advanced Zendesk AI features?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Customers on Support and Suite Professional plans or above can use Advanced AI. Zendesk AI agents, our AI-powered bots are part of the Suite.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">How much does Zendesk Advanced AI cost?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Full pricing and packaging information is available <a href="/sg/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">here</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">What features are included in the Suite vs Advanced AI?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk already provides some AI capabilities within our Suite offerings today, including AI agents, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities for agents and admins, including agent copilot, intelligent triage, macro suggestions for admins and AI reporting. For more information, view our <a href="/sg/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">plans and packages</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">How is Zendesk protecting my data?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:3" aria-hidden="true" aria-labelledby=":Rl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">All Zendesk products and features are designed with privacy in mind and Zendesk AI is no different. Subscribers are able to <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">comply</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> with various privacy laws (including GDPR and CCPA) when using Zendesk, including Zendesk AI features. Our design principles guide how we build and develop, forming a strong foundation for our AI-driven customer service. Learn more about our approach <a href="/sg/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">here</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Which industries are supported by the Zendesk Intent Model?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:4" aria-hidden="true" aria-labelledby=":Rl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk AI comes pre-trained for financial services, insurance, IT, HR, travel, hospitality, tourism, retail, software, entertainment and gaming, and education.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">How does Zendesk partner with OpenAI?</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk announced a <a href="/sg/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">partnership with OpenAI</span></a> in April 2023. OpenAI’s GPT-3.5, GPT-4, GPT-4o and GPT-4o mini models are industry-leading large language models that have incredible potential if used properly in the customer experience space. At Zendesk, OpenAI is currently used to power features like summarise, expand and tone shift for agents and knowledge base, as well as generative replies and persona for bots.</p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Additional resources</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 ezPpYm slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> <!-- -->Previous</button><div class="slick-list"><div class="slick-track" style="width:150%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/sg/blog/the-quantifiable-impact-of-zendesk-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa 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decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-ai/resource-nucleus-research.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resource-nucleus-research.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resource-nucleus-research.png"/></noscript></span></span><div class="LinkCardstyle__LinkCardContent-sc-1cb7jpg-2 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"se":"https://www.zendesk.com/se/service/ai/","es":"https://www.zendesk.es/service/ai/","tw":"https://www.zendesk.tw/service/ai/","mx":"https://www.zendesk.com.mx/service/ai/","de":"https://www.zendesk.de/service/ai/","dk":"https://www.zendesk.com/dk/service/ai/","fr":"https://www.zendesk.fr/service/ai/","nl":"https://www.zendesk.nl/service/ai/","th":"https://www.zendesk.com/th/service/ai/","hk":"https://www.zendesk.hk/service/ai/","kr":"https://www.zendesk.kr/service/ai/","in":"https://www.zendesk.com/in/service/ai/","au":"https://www.zendesk.com/au/service/ai/","sg":"https://www.zendesk.com/sg/service/ai/","it":"https://www.zendesk.com/it/service/ai/","us":"https://www.zendesk.com/service/ai/","br":"https://www.zendesk.com.br/service/ai/","gb":"https://www.zendesk.co.uk/service/ai/","jp":"https://www.zendesk.co.jp/service/ai/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","zen-1":"Artificial Intelligence","zen-2":"Zendesk AI already speaks customer service","zen-3":"Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalised support at a lower cost from day one.","zen-4":"Contact Sales","zen-5":"Free trial","zen-6":"250","zen-7":"million","zen-8":"tickets made better with AI","zen-9":"35.5","zen-10":"years","zen-11":"of agent time saved since 2021","zen-12":"18","zen-13":"tickets used to train our AI models","zen-14":"Expert CX for your business","zen-15":"We have been building customer experience AI for six years. We will show you how to fit it into your service plan.","zen-16":"Lend agents an extra hand","zen-17":"Agent AI tools suggest responses and detect customer intent, leaving agents prepared and refreshed.","zen-18":"Say bye to bumbling bots","zen-19":"Zendesk bots solve requests or find the right agent on their own—no manual effort needed.","zen-20":"Better support right now","zen-21":"Triage conversations, smooth workflows, and fill knowledge gaps without developers or data scientists.","zen-22":"Zendesk + OpenAI","zen-23":"We are unlocking new generative AI capabilities powered by OpenAI. With Zendesk’s CX-specific AI and OpenAI’s large language models, AI has never felt this human.","zen-24":"Read more","zen-25":"Agent efficiency","zen-26":"Enhance your agents with AI","zen-27":"Agents remain the heartbeat of your customer service operation. Zendesk AI extends their abilities, so your team is successful, productive, and improves with every customer conversation.","zen-28":"Give agents full context","zen-29":"We built the industry’s most advanced triage tools to reduce manual sorting and prioritisation across messages and email. Agents will know what customers want and how they are feeling before the conversation even starts.","zen-30":"Accelerate time to solve","zen-31":"Solve requests faster with \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003eintelligence built into your workspace\u003c/a\u003e. We use AI to show agents key insights and offer them suggestions to fix the issue.","zen-32":"Surface the right information","zen-33":"Agents receive personalised article recommendations to share with customers at the exact right time within each conversation.","zen-34":"Reduce repetitive work","zen-35":"Use bots to gather information from customers like name, email, and issue type (intent). Zendesk AI sorts and solves common requests, so agents can focus on the most impactful work.","zen-36":"Bots and automation","zen-37":"No ifs, ands, or \u2028clunky bots","zen-38":"With Zendesk bots, AI feels like an extension of your team. Bots anticipate needs, promote self-service, and provide instant answers to every customer.","zen-39":"Read bot builder guide","zen-40":"24/7 member support with messaging","zen-41":"“The bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly. Instead of sending us an email and waiting until the next day to hear from us, they can get answers to their questions right away.”","zen-42":"Trishia Mercado","zen-43":"Director, Member Engagement Team at Photobucket","zen-44":"Read story","zen-45":"-30%","zen-46":"Decrease in annual tickets","zen-47":"-17%","zen-48":"Decrease in first resolution time","zen-49":"96%","zen-50":"CSAT for Messaging","zen-51":"Frequently asked questions","zen-52":"Which features are included in the Zendesk Suite vs. Advanced AI?","zen-53":"Zendesk already provides some AI and bot capabilities within our Suite offerings today, including standard bots, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities, including advanced bots, AI-powered tools for agents, intelligent triage and macro suggestions for admins. For more information, \u003ca href=\"/pricing/\"\u003eview our plans and packages\u003c/a\u003e.","zen-54":"Am I eligible for Advanced AI? ","zen-55":"Right now, customers on Suite Professional plans or above can access Advanced AI. To see if you qualify, \u003ca href=\"/contact/\"\u003econtact our Sales team\u003c/a\u003e.","zen-56":"How much does Zendesk Advanced AI cost?","zen-57":"Full pricing and packaging information is available \u003ca href=\"/pricing/\"\u003ehere\u003c/a\u003e.","zen-58":"How is Zendesk protecting my data?","zen-59":"We are \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ecommitted to transparency\u003c/a\u003e and only use data for which we have explicit permission. We enable \u003ca href=\"/trust-center/\"\u003ecompliance\u003c/a\u003e, including GDPR. Our machine learning work is guided by the following principles: training data must be anonymous; we respect data locality and deletion; and we must be accurate. Learn more about our approach \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ehere\u003c/a\u003e.","zen-60":"Resources","zen-61":"Unlocking the power of AI","zen-62":"AI helps customer service teams scale and stay nimble.","zen-63":"Get the free report","zen-64":"Is generative AI the future?","zen-65":"How ChatGPT and other large language models are changing CX.","zen-66":"Read article","zen-67":"Cut costs with AI","zen-68":"Use AI to control costs while maintaining close customer connections.","zen-69":"Explore now","zen-70":"Using built-in intelligence","zen-71":"When you enable intelligent triage, full context is automatically added to tickets.","zen-72":"Get started with Zendesk AI","zen-73":"billion","zen-74":"Zendesk Relate","zen-75":"Discover what Zendesk AI can do for you","zen-76":"Register now","zen-77":"Watch now","_tms_delivery":"2024-12-18 12:59:28","_edit_lock":"1741991849:5501","_edit_last":"5503","zen-next-biz-eyebrow":"\u003cstrong\u003eControl costs with AI\u003c/strong\u003e See how AI for CX is the missing link to the success of your business","zen-next-biz-eyebrow-cta":"Get the playbook","zen-economist-webinar-eyebrow":"\u003cstrong\u003eNext in Business\u003c/strong\u003e Learn how the impact of AI is transforming CX with the Economist Impact","zen-economist-webinar-eyebrow-cta":"Register now","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e Join us for our virtual product reveal on 4 October.","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eThe Next Big Zendesk AI Drop.\u003c/strong\u003e Do not miss our virtual product reveal.","zen-register-now":"Register now","zen-watch-now":"Watch now","zen-common-contact-sales":"Contact Sales","zen-common-new":"New","zen-common-getearlyaccess":"Get early access","zen-common-getthedetails":"Get the details","zen-common-watchkeynote":"Watch the keynote","zen-common-readcustomerstory":"Read customer story","zen-hero-supertitle":"Artificial Intelligence","zen-hero-heading":"Zendesk AI already speaks customer service","zen-hero-text":"Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalised support from day one without extra work. ","zen-hero-alt":"White light shines out of an archway set against a purple background. Standing in the doorway is a person with a headset and laptop. They are ready to step into the light, unlocking the power of AI for customer service.","zen-benefits-supertitle":"Benefits","zen-benefits-heading":"Expert CX for your business","zen-benefits-card1-heading":"Lend agents an extra hand","zen-benefits-card1-text":"AI tools suggest responses and detect customer intent, empowering them to offer better service.","zen-benefits-card1-alt":"Two hands are stacked on top of each other, representing how AI can support agents.","zen-benefits-card2-heading":"Say bye to bumbling bots","zen-benefits-card2-text":"Zendesk bots solve requests or find the right agent on their own—no manual effort needed.","zen-benefits-card2-alt":"A green robot head looks worse for wear, showing how AI renders old customer experience bots obsolete and unhelpful.","zen-benefits-card3-heading":"Customise to your business needs","zen-benefits-card3-text":"Optimise operations with personalised intent labels and AI-led insights. You will anticipate needs and offer the right answer.","zen-benefits-card3-alt":"A hand grips a wrench, just like Zendesk AI is your tool to improve business function.","zen-genai-supertitle":"Generative AI","zen-genai-heading":"Let AI carry the load","zen-genai-text":"Customer support is not always easy. Zendesk Generative AI – powered by OpenAI – makes it easier. Change tone, automatically write support articles and deploy bots that sound like people, all with a few clicks.","zen-genai-cta-1":"Get early access","zen-genai-cta-2":"Watch the keynote","zen-bots-supertitle":"Bots and automation","zen-bots-heading":"Bots have never been this helpful","zen-bots-accordion1-heading":"No more babysitting your bots","zen-bots-accordion1-text":"Generative AI-powered bots support customers with natural, human language. Set the tone to match your brand, then watch bots share the right info all on their own.","zen-bots-accordion2-heading":"Get data-driven automation suggestions","zen-bots-accordion2-text":"We pre-train bots on common issues and use past bot conversations to suggest which topics need bot support. Customers get targeted, accurate help with no wait.","zen-bots-accordion2-cta":"How to use intents","zen-bots-accordion3-heading":"Build a bot with a few clicks","zen-bots-accordion3-text":"Anticipate needs, promote self-service and provide instant answers to every customer. Available on every Zendesk plan.","zen-bots-accordion3-cta":"Read bot builder guide","zen-agents-supertitle":"Agent efficiency","zen-agents-heading":"It is a new era of agent productivity","zen-agents-accordion1-heading":"Resolve issues with precision","zen-agents-accordion1-text":"Agents get an AI boost to quickly expand, summarise and shift the tone of their messages, resolving issues with speed and consistency.","zen-agents-accordion2-heading":"Give agents full context","zen-agents-accordion2-text":"We built the industry’s most advanced triage tools to reduce manual sorting and prioritisation across messages and email. Agents will know what customers want and how they are feeling before the conversation even starts.","zen-agents-accordion3-heading":"Accelerate time to solve","zen-agents-accordion3-text":"Solve requests faster with \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003eintelligence built into your workspace\u003c/a\u003e. We use AI to show agents key insights, a ticket and call summary, similar tickets and then offer them suggestions to fix the issue.","zen-agents-accordion4-heading":"Surface the right information","zen-agents-accordion4-text":"Agents receive personalised article recommendations to share with customers at the exact right time within each conversation.","zen-knowledgebase-supertitle":"Intelligent knowledge base","zen-knowledgebase-heading":"Self-service gets even smarter","zen-knowledgebase-text":"Automatically turn a few bullet points into a complete article. Create it once and update across your entire help centre. You can also shift the tone from friendly to formal. If you are not sure what articles are missing, Content Cues suggests a list for you.","zen-knowledgebase-cta":"Explore knowledge base","zen-customerstories-supertitle":"Testimonials","zen-customerstories-slide1-quote":"“Zendesk AI allows us to focus on things like quality and coaching, instead of wasting time reading through tickets and manually categorising.”","zen-customerstories-slide1-cited":"Ian Hunt","zen-customerstories-slide1-title":"Director of Customer Service, Liberty London","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"Increase in CSAT","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"Decrease in response time","zen-customerstories-slide2-quote":"“I was able to implement AI immediately without any developer support. The fact that we can just switch it on is something we never thought possible.”","zen-customerstories-slide2-cited":"Aashley Malsbury","zen-customerstories-slide2-title":"Senior Operations Manager, Grove","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"CSAT for messaging","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"Decrease in chat volume","zen-customerstories-slide3-quote":"“The bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly, instead of sending us an email and waiting until the next day to hear from us.”","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Director, Member Engagement Team at Photobucket","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"Decrease in annual tickets","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"CSAT for messaging","zen-employeeexperience-supertitle":"AI for Employee experience","zen-employeeexperience-heading":"Set your internal teams free","zen-employeeexperience-text":"Offload repetitive requests onto bots, which come pre-trained on millions of HR and IT interactions. You can also set intents to route sensitive topics straight to the right teams, freeing everyone to focus on the right tasks. ","zen-employeeexperience-cta":"Get the details","zen-employeeexperience-alt":"A person in a purple sweater sits at their laptop helping another employee with an internal team request. Their message to the employee reads, “I can help with that! Let’s escalate this to your IT department.","zen-dataprotection-supertitle":"Data protection","zen-dataprotection-heading":"Enterprise-grade security and privacy","zen-dataprotection-text":"Zendesk AI is covered by the same standards that apply to all Zendesk products because we know how essential it is to keep customer data safe. For industries that need more protection, our Advanced Data Privacy and Protection add-on provides the next level of security.","zen-dataprotection-cta":"Get the details","zen-dataprotection-alt":"Several multicoloured orbs representing customer data sit inside a clear box. Two gold locks are just outside the box, protecting the data.","zen-faq-heading":"Frequently asked questions","zen-faq-faq1-question":"How do I access Zendesk AI?","zen-faq-faq1-answer":"Right now, customers on Suite Professional plans or above can use Advanced AI. If you would like to try our new generative AI features, \u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003esign up here\u003c/a\u003e.","zen-faq-faq2-question":"How much does Zendesk Advanced AI cost?","zen-faq-faq2-answer":"Full pricing and package information are available \u003ca href=\"/pricing/\"\u003ehere\u003c/a\u003e.","zen-faq-faq3-question":"What features are included in Standard AI vs Advanced AI?","zen-faq-faq3-answer":"Zendesk already provides some AI and bot capabilities within our Suite offerings today, including standard bots, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities, including advanced bots, AI-powered tools for agents, intelligent triage and macro suggestions for admins. For more information, view our \u003ca href=\"/pricing/\"\u003eplans and packages\u003c/a\u003e.","zen-faq-faq4-question":"How is Zendesk protecting my data?","zen-faq-faq4-answer":"We are committed to transparency. We enable \u003ca href=\"/trust-center/\"\u003ecompliance\u003c/a\u003e, including GDPR. Our machine learning work is guided by the following principles: we respect data locality and deletion, and we must be accurate. Learn more about our approach \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ehere\u003c/a\u003e.","zen-faq-faq5-question":"What industries are supported in the intent modules?","zen-faq-faq5-answer":"Zendesk AI comes pre-trained for financial services, insurance, IT, HR, travel, hospitality, tourism, retail and software.","zen-faq-faq6-question":"How does Zendesk partner with OpenAI?","zen-faq-faq6-answer":"Zendesk announced a \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003epartnership with OpenAI\u003c/a\u003e in April. OpenAI’s GPT-3 and GPT-4 models are industry-leading large language models with incredible potential if used properly in the customer experience space. At Zendesk, OpenAI is currently used to power features like summarise, expand and tone shift for agents and knowledge base, as well as generative replies and persona for bots.","zen-resources-supertitle":"Additional resources","zen-resources-card1-heading":"Unlock the power of AI","zen-resources-card2-heading":"Best practice for using Zendesk Advanced AI.","zen-resources-card3-heading":"Improve customer trust when you use AI.","zen-resources-card4-heading":"Next at Zendesk: Gen AI, security and AI for Employee Experience.","zen-resources-type-report":"Report","zen-resources-type-article":"Article","zen-resources-type-news":"News","zen-footer-supertitle":"Get started","zen-footer-heading":"Try Zendesk for free","zen-footer-alt":"A cluster of orbs is set against a purple background. They are of all different textures, colours and sizes but come together into a beautiful whole, like Zendesk AI is built on billions of different but overlapping customer data points.","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","zen-eyebrow-earlybird":"\u003cstrong\u003eZENDESK RELATE 2024\u003c/strong\u003e Just opened: early bird in-person registration","zen-eyebrow-earlybird-cta":"Get the US$695 ticket","zen-cxt24-report":"\u003cstrong\u003eCX Trends 2024\u003c/strong\u003e Unlock the power of intelligent CX with 10 new trends","zen-cxt24-report-cta":"Get the report","zen-cxt24-event":"\u003cstrong\u003eCX Trends 2024 Event\u003c/strong\u003e Get a sneak peek into the future of CX","zen-cxt24-event-cta":"Register now","zen-agents-accordion1-text-p1":"Agents get an AI boost to quickly","zen-agents-accordion1-text-cta":"expand, summarise and shift the tone","zen-agents-accordion1-text-p2":"of their messages, resolving issues with speed and consistency.","zen-kb-1":"Write articles with next to no effort","zen-kb-2":"Automatically turn a few bullet points into a \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6267360002714-Using-generative-AI-to-expand-and-enhance-the-tone-of-help-center-content-EAP\"\u003ecomplete article\u003c/a\u003e. Create an article once and update it across your entire help centre. You can also shift the tone to friendly or formal.","zen-kb-3":"Identify content gaps","zen-kb-4":"Improve your knowledge base without extra work. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003eContent cues uncovers and prioritises\u003c/a\u003e new article ideas using machine learning.","zen-kb-5":"Find information faster","zen-kb-6":"Semantic search \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003eunderstands the meaning\u003c/a\u003e of your search queries to surface the most relevant results, even if you do not use the exact keywords.","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Stream the keynote from our flagship CX conference","zen-relate24-event-eyebrow-cta":"Register now","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003eBIG EVENT NEWS\u003c/strong\u003e Former First Lady Michelle Obama will join us at Zendesk Relate","zen-common-watchvideo":"Watch video","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZENDESK RELATE ON DEMAND\u003c/strong\u003e Get the latest Zendesk AI product news plus exclusive sessions on AI-powered CX, EX and Workforce Engagement","zen-relate-2024-1":"ARTIFICIAL INTELLIGENCE","zen-relate-2024-2":"Zendesk AI makes service what it should be","zen-relate-2024-3":"Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalised support from day one without extra work.","zen-relate-2024-4":"HOW ZENDESK AI WORKS","zen-relate-2024-5":"Intelligence infused into every interaction","zen-relate-2024-6":"Automate the frontline","zen-relate-2024-7":"Having too many customers is a good thing. Manage high demand with AI agents and resolve interactions with ease.","zen-relate-2024-8":"Give agents a boost","zen-relate-2024-9":"Being an agent has never been easier. Offer agents AI tools that provide full context and guidance on how to approach interactions.","zen-relate-2024-10":"Operate at scale","zen-relate-2024-11":"Get full visibility into how to optimise your service operations. Use AI to amaze customers, boost agent morale and streamline workflows.","zen-relate-2024-12":"AI-POWERED BOTS","zen-relate-2024-13":"Let AI agents pick up the slack","zen-relate-2024-14":"Zendesk AI agents are more intelligent, reliable and independent than the average bot. They provide real relief to human agents and know how to handle more complex interactions because customer service is what they do best.","zen-relate-2024-15":"Check out AI agents","zen-relate-2024-16":"AGENT EFFICIENCY","zen-relate-2024-17":"Turn agents into top performers","zen-relate-2024-18":"Double up on brain power","zen-relate-2024-19":"Our intelligent AI assistant does more than advise. It takes action by offering response suggestions and actions to agents based on your business policies.","zen-relate-2024-20":"Send personalised replies in seconds","zen-relate-2024-21":"Make use of Generative AI replies and watch your CSAT skyrocket. Agents can add a personalised touch with text expansion and tone shift.","zen-relate-2024-22":"Provide agents all the details","zen-relate-2024-23":"Empower agents with full context behind every interaction within their workspace. Agents will know what customers want and how they feel before the conversation starts.","zen-relate-2024-24":"Get suggestions you can trust","zen-relate-2024-25":"Use AI suggestions to automate common responses so agents can resolve situations faster. Agents can also count on AI guidance on interactions if needed.","zen-relate-2024-26":"OPTIMISE WORKFLOWS","zen-relate-2024-27":"Transform your entire customer experience","zen-relate-2024-28":"Read customers like a book","zen-relate-2024-29":"Automatically know what your customers want, how they feel and what language they speak. Go further and customise what to detect and capture so the information you care about is always front and centre.","zen-relate-2024-30":"Retire from manual routing","zen-relate-2024-31":"Lower time-to-resolution without breaking a sweat. Automatically route incoming interactions based on what the customer wants, how they feel and the best agent for the job.","zen-relate-2024-32":"Anticipate what to automate next","zen-relate-2024-33":"Let AI analyse ticket context and suggest new pre-canned responses to automate – removing another time-consuming task from your list.","zen-relate-2024-34":"Generate content on the fly","zen-relate-2024-35":"Save time and automatically turn a few bullet points into a complete article. Hit publish and use GenAI to spot and suggest immediate answers to customers.","zen-relate-2024-36":"AI for Employee experience","zen-relate-2024-37":"Set your internal teams free","zen-relate-2024-38":"Assign repetitive requests to AI agents that come pre-trained on millions of HR and IT interactions. Route sensitive topics to the right teams, allowing everyone to focus on the right tasks.","zen-relate-2024-39":"Advanced data privacy and protection","zen-relate-2024-40":"Enterprise-grade security and privacy","zen-relate-2024-41":"Zendesk AI follows the same standards applied to all Zendesk products because keeping customer data safe is essential. For businesses that need more protection, our Advanced Data Privacy and Protection add-on provides the highest level of security.","zen-relate-2024-42":"How can I access Advanced Zendesk AI features?","zen-relate-2024-43":"Customers on Support and Suite Professional plans or above can use Advanced AI.","zen-relate-2024-44":"How much does Zendesk Advanced AI cost?","zen-relate-2024-45":"Full pricing and packaging information is available \u003ca href=\"/pricing/\"\u003ehere\u003c/a\u003e.","zen-relate-2024-46":"What features are included in the Suite vs Advanced AI?","zen-relate-2024-47":"Zendesk already provides some AI capabilities within our Suite offerings today, including AI agents, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities for agents and admins, including Generative AI tools for agents, intelligent triage and macro suggestions for admins. For more information, view our \u003ca href=\"/pricing/\"\u003eplans and packages.\u003c/a\u003e","zen-relate-2024-48":"How is Zendesk protecting my data?","zen-relate-2024-49":"We are committed to transparency. We enable \u003ca href=\"/trust-center/\"\u003ecompliance\u003c/a\u003e, including GDPR. Our machine learning work is guided by the following principles: we respect data locality and deletion, and we must be accurate. Learn more about our approach \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ehere.\u003c/a\u003e","zen-relate-2024-50":"Which industries are supported by the Zendesk Intent Model?","zen-relate-2024-51":"Zendesk AI comes pre-trained for financial services, insurance, IT, HR, travel, hospitality, tourism, retail, software and media and entertainment.","zen-relate-2024-52":"How does Zendesk partner with OpenAI?","zen-relate-2024-53":"Zendesk announced a \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003epartnership with OpenAI\u003c/a\u003e in April. OpenAI’s GPT-3 and GPT-4 models are industry-leading large language models with incredible potential if used properly in the customer experience space. At Zendesk, OpenAI is currently used to power features like summarise, expand and tone shift for agents and knowledge base, as well as generative replies and personas for AI agents.","zen-resources-card4-heading-2":"Next at Zendesk: Gen AI, security and AI for employee experience","zen-relate-2024-video-alt-1":"AI agents can perform end-to-end actions when you integrate them into your existing tech stack. This product image shows the AI agent interacting with a customer who wants to return their order. Highlighted in purple, the AI agent tracks down the information for order #44433 and pulls up the order details.","zen-relate-2024-video-alt-2":"Acquire an intelligent assistant that provides suggestions on how to carry out interactions. The agent copilot does the heavy lifting by searching for and surfacing the best solution. Agents approve all responses.","zen-relate-2024-video-alt-3":"Your agents will know every detail, like what the ticket is about and how the customer feels, before the customer interaction begins. Zendesk AI detects intent, sentiment and language via the intelligence panel in the agent workspace.","zen-relate-2024-video-alt-4":"Allow agents to save time on every customer interaction with pre-canned responses suggested by Zendesk AI. Agents can apply the automated response and carry on to the next interaction.","zen-relate-2024-video-alt-5":"Zendesk Generative AI makes it easier to respond to customers using the right tone. Depending on the situation, agents can type a response and use GenAI to make it more friendly or formal.","zen-relate-2024-video-alt-6":"Zendesk AI detects what customers want, how they feel and what language they speak, making it easier to predict their next actions. In this product image, a customer checks to see if their flight leaves on time. Zendesk AI takes all the details and automatically provides an instant response with the customers’ flight details. ","zen-relate-2024-video-alt-7":"Zendesk AI keeps track of all the customer interactions, suggesting pre-canned responses to automate. This product sequence follows Zendesk AI creating and suggesting a pre-canned response and the languages that would benefit from it, keeping your team efficient. ","zen-relate-2024-video-alt-8":"Zendesk AI makes it easy to produce help centre content like never before. This product sequence shows a few bullet points turning into a complete article using Generative AI.","zen-relate-2024-hero-alt":"A person travelling with their luggage is on their phone sending a help request. The message reads, “Hey, can I upgrade my next using my mileage points?”. The response reads, “Sure! Here’s your updated booking.” with their flight details attached.","zen-common-watch-video":"Watch video","zen-relate24-apr1-promo-title":"ZENDESK RELATE","zen-relate24-apr1-promo-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Stream the live keynote from our annual CX conference, where we unveil all new Zendesk AI innovations","zen-relate24-apr1-promo-cta":"Register now","zen-customerstories-slide1-stat1-figure-2":"+9%","zen-aipcx24-guide":"\u003cstrong\u003eAI for CX Best Practices Guide\u003c/strong\u003e Unlock the power of AI for CX across every layer of your support operation","zen-aipcx24-guide-cta":"Get your free guide","zen-aipcx24-event":"\u003cstrong\u003eAI for CX Webinar\u003c/strong\u003e Join us as we unlock the power of AI for CX during our dynamic panel discussion with IDC and AWS","zen-aipcx24-event-cta":"Register now","zen-eyebrow-jul16":"\u003cstrong\u003eFuture of AI-powered CX\u003c/strong\u003e New research report to help you prepare for the AI era of how to do business","zen-eyebrow-jul16-cta":"Download now","zen-eyebrow-aug1":"\u003cstrong\u003eAI and the future of CX in 2027 webinar:\u003c/strong\u003e Join CCW and Zendesk as we discuss new AI insights and how to navigate towards AI automation.","last_modified_by":"spatil","zen-promo-zendesk-ai-summit-pre-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Explore the future of AI-powered CX at our digital launch event on 16 October","zen-promo-zendesk-ai-summit-dayof-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Our digital launch event starts now. 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Delight your customers with instant, personalised support that is always on while reducing costs at scale.","zen-relate-2024-09-18":"Activate the perfect copilot","zen-relate-2024-09-19":"Zendesk agent copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies and the ability to execute agent-approved actions.","zen-relate-2024-09-20":"Tap into trusted expertise","zen-relate-2024-09-21":"Our agent copilot follows the business procedures you set in place. Guide agents through complex interactions and provide consistent, quality experiences.","zen-relate-2024-09-22":"Surface every single detail","zen-relate-2024-09-23":"Give agents full context right in their workspace. 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Monitor AI performance to sharpen operations and make more informed decisions for continuous improvement.","zen-relate-2024-09-32":"Automate with precision","zen-relate-2024-09-33":"Let AI insights guide what automation and rules to apply to your most critical issues. Improve agent bandwidth, drive accurate resolutions and remove manual tasks, like routing or triage, from your routine.","zen-customerstories-slide1-stat1-figure-percentage":"92%","zen-customerstories-slide1-stat1-figure-text":"One-touch resolution rate","zen-customerstories-slide1-stat2-figure-percentage":"11%","zen-customerstories-slide1-stat2-figure-text":"Decrease in email average handle time","zen-customerstories-slide1-quote-text":"“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”","zen-customerstories-slide1-cited-text":"Raz Razaq","zen-customerstories-slide1-title-text":"Head of Customer Contact Experience \u003cbr /\u003eTechnology","zen-customerstories-slide2-stat1-figure-percentage":"39%","zen-customerstories-slide2-stat1-figure-text":"Automated Resolution rate","zen-customerstories-slide2-stat2-figure-percentage":"US$100K","zen-customerstories-slide2-stat2-figure-text":"Savings in just three months","zen-customerstories-slide2-quote-text":"“We’re only three months into implementing Zendesk AI and we’ve already seen huge returns.”","zen-customerstories-slide2-cited-text":"Laura McDonald","zen-customerstories-slide2-title-text":"Director of Customer Happiness","zen-customerstories-slide3-stat1-figure-percentage":"60%","zen-customerstories-slide3-stat1-figure-text":"First contact resolution rate","zen-customerstories-slide3-stat2-figure-percentage":"US$434K","zen-customerstories-slide3-stat2-figure-text":"Annual cost savings","zen-customerstories-slide3-quote-text":"“KPIs come as standard, but our founders want us to report back and tell them how our customer is feeling. 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Route sensitive topics to the right teams, allowing everyone to focus on the right tasks.","zen-data-protection-supertitle":"AI you can trust","zen-data-protection-heading":"Building AI responsibly","zen-data-protection-text":"Zendesk designs with privacy, security and compliance to protect service data by rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.","zen-faq-accordion1-text":"Customers on Support and Suite Professional plans or above can use Advanced AI. Zendesk AI agents, our AI-powered bots are part of the Suite.","zen-faq-accordion3-text":"Zendesk already provides some AI capabilities within our Suite offerings today, including AI agents, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities for agents and admins, including agent copilot, intelligent triage, macro suggestions for admins and AI reporting. For more information, view our \u003ca href=\"/pricing/\"\u003eplans and packages\u003c/a\u003e.","zen-faq-accordion4-text":"All Zendesk products and features are designed with privacy in mind and Zendesk AI is no different. Subscribers are able to \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003ecomply\u003c/a\u003e with various privacy laws (including GDPR and CCPA) when using Zendesk, including Zendesk AI features. Our design principles guide how we build and develop, forming a strong foundation for our AI-driven customer service. Learn more about our approach \u003ca href=\"/trust-center/#ai\"\u003ehere\u003c/a\u003e.","zen-faq-accordion5-text":"Zendesk AI comes pre-trained for financial services, insurance, IT, HR, travel, hospitality, tourism, retail, software, entertainment and gaming, and education.","zen-faq-accordion6-text":"Zendesk announced a \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003epartnership with OpenAI\u003c/a\u003e in April 2023. OpenAI’s GPT-3.5, GPT-4, GPT-4o and GPT-4o mini models are industry-leading large language models that have incredible potential if used properly in the customer experience space. 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