Ressources pour la gestion du centre d’appels

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le cloud</h1> <p class="sub-text">Toutes les ressources relatives au logiciel du centre d'appels dont vous pourrez avoir besoin, bien organisées en études de cas, manuels utilisateurs et listes de contrôle.</p> </div> </section> <section id="customer-stories" class=" casestudy-resource-section " data-scroll-target="customer-stories" > <div id="" class="l-page container "> <h2>Témoignages clients</h2> <p>De la gestion de centres d’appels virtuels à l’offre d’une expérience téléphonique fluide, les clients de Freshdesk Contact Center évoquent les avantages de notre logiciel de centre d'appels.</p> <div class="row" id="resource-card-row-65837811822844"> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-retail-jeanswest/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cka3fsx3h09b5emfzfa91fcty-freshcaller-case-study-thumbnail.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cka3fsx3h09b5emfzfa91fcty-freshcaller-case-study-thumbnail.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cka3fsx3h09b5emfzfa91fcty-freshcaller-case-study-thumbnail.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cka3fsx3h09b5emfzfa91fcty-freshcaller-case-study-thumbnail.one-sixth.png 2x" alt="jeanswest case study" /> <img class="original-image fadeIn resources-box-image " alt="jeanswest case study" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>Jeanswest prend des décisions commerciales clés à l’aide des indicateurs de Freshdesk Contact Center…</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-finance-penta/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/ck35fi09n02xioifz4wtlpzb6-thumbnail-image-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck35fi09n02xioifz4wtlpzb6-thumbnail-image-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck35fi09n02xioifz4wtlpzb6-thumbnail-image-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck35fi09n02xioifz4wtlpzb6-thumbnail-image-1.one-sixth.png 2x" alt="Penta case study" /> <img class="original-image fadeIn resources-box-image " alt="Penta case study" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p class="ellipsis-wrapper">Penta offre un service client harmonieux grâce à Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-healthcare-blys/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjy9q8dg809vdp6g0nktl4wtg-blys-logo-resource-card.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjy9q8dg809vdp6g0nktl4wtg-blys-logo-resource-card.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjy9q8dg809vdp6g0nktl4wtg-blys-logo-resource-card.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjy9q8dg809vdp6g0nktl4wtg-blys-logo-resource-card.one-sixth.png 2x" alt="Blys Logo" /> <img class="original-image fadeIn resources-box-image " alt="Blys Logo" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>Comment Blys a réduit son temps de première réponse de 47 %</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-home-services-simply-maid/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjyu1taol00cxpufzcqdyvx7c-simply-maid-resource-card.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjyu1taol00cxpufzcqdyvx7c-simply-maid-resource-card.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjyu1taol00cxpufzcqdyvx7c-simply-maid-resource-card.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjyu1taol00cxpufzcqdyvx7c-simply-maid-resource-card.one-sixth.png 2x" alt="simply maid resource card" /> <img class="original-image fadeIn resources-box-image " alt="simply maid resource card" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p class="ellipsis-wrapper">Comment Freshdesk Contact Center a permis à Simply Maid de réduire ses appels manqués de plus de 35 %...</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/pirate-studios-improves-average-speed-of-answer/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjukynipv03kdn0g0stsyqfg4-pirate-studios-resource-card.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjukynipv03kdn0g0stsyqfg4-pirate-studios-resource-card.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjukynipv03kdn0g0stsyqfg4-pirate-studios-resource-card.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjukynipv03kdn0g0stsyqfg4-pirate-studios-resource-card.one-sixth.png 2x" alt="Pirate Studios - Freshdesk Contact Center case study" /> <img class="original-image fadeIn resources-box-image " alt="Pirate Studios - Freshdesk Contact Center case study" title="Pirate Studios - Freshdesk Contact Center case study" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>Comment Pirate Studios a amélioré sa rapidité de réponse de 96 %</p> </div> </div> </div> </a> <div class="align-center mt-sm"> </div> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-healthcare-doctible/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjzkxneqm02zhvxfzaa27gcml-doctible-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjzkxneqm02zhvxfzaa27gcml-doctible-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjzkxneqm02zhvxfzaa27gcml-doctible-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjzkxneqm02zhvxfzaa27gcml-doctible-3x.one-sixth.png 2x" alt="doctible 3x" /> <img class="original-image fadeIn resources-box-image " alt="doctible 3x" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>Comment Doctible est passé des téléphones fixes à un système téléphonique mature…</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-software-curacubby/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjzl2bfjt00ilxog0ebvs7x22-curacubby-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjzl2bfjt00ilxog0ebvs7x22-curacubby-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjzl2bfjt00ilxog0ebvs7x22-curacubby-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjzl2bfjt00ilxog0ebvs7x22-curacubby-3x.one-sixth.png 2x" alt="Curacubby Freshdesk Contact Center" /> <img class="original-image fadeIn resources-box-image " alt="Curacubby Freshdesk Contact Center" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>Curacubby améliore son taux de recommandation de 26 % avec Freshdesk Contact Center </p> <h5> </h5> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/case-study/phone-system-for-ecommerce-kiwiquads/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjzwbm59u00sci0g0tbxw6egp-kiwiquads-thumbnail.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjzwbm59u00sci0g0tbxw6egp-kiwiquads-thumbnail.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjzwbm59u00sci0g0tbxw6egp-kiwiquads-thumbnail.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjzwbm59u00sci0g0tbxw6egp-kiwiquads-thumbnail.one-sixth.png 2x" alt="kiwiquads freshcaller" /> <img class="original-image fadeIn resources-box-image " alt="kiwiquads freshcaller" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ÉTUDE DE CAS</h5> <p>KiwiQuads augmente ses ventes de 50 % grâce à Freshdesk Contact Center</p> </div> </div> </div> </a> <div class="align-center mt-sm"> </div> <div class="align-center mt-sm"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/case-study/"> PLUS D’EXEMPLES</a> </div> </div> </div> </section> <section id="product-tour" class=" casestudy-resource-section " data-scroll-target="product-tour" > <div id="" class="l-page container "> <h2>Présentation du produit</h2> <p>Nous sommes là pour vous simplifier la vie, même après votre inscription à Freshdesk Contact Center. Consultez nos présentations produit détaillées pour en savoir plus sur votre centre d’appels.</p> <div class="row" id="resource-card-row-121280179674500"> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djrcafz8ogclynm-agent-video.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djrcafz8ogclynm-agent-video.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djrcafz8ogclynm-agent-video.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djrcafz8ogclynm-agent-video.one-sixth.png 2x" alt="agent video" /> <img class="original-image fadeIn resources-box-image " alt="agent video" title="" src="" srcset="" /> </div> <div class="video-popup-initial-state" id="video-popup-trigger-0ujpbf3kwx" data-video-popup-target="0ujpbf3kwx" > <span class="play-icon-container"><img src="/static-assets/images/common/icons/triangle.svg" class="play-icon" alt="Play Icon"></span> </div> </div> <div class="resource-box-right "> <h5>VIDÉO</h5> <p>Se lancer avec Freshdesk Contact Center depuis Freshdesk — Guide de l'agent</p> </div> </div> <div class="video-popup-modal" id="video-popup-0ujpbf3kwx"> <div class="video-popup-modal-content" > <div class="video-popup-close icon-close" id="video-popup-close-0ujpbf3kwx" tabindex="0"></div> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: '0ujpbf3kwx', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title=""> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_0ujpbf3kwx videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { var $videoPopupModal = FW.$('#video-popup-0ujpbf3kwx'); if($videoPopupModal.length) { FW.trapModalFocus($videoPopupModal); } }); </script> </div> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi621p0djvcafz4yb99xhw-admin-video.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi621p0djvcafz4yb99xhw-admin-video.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi621p0djvcafz4yb99xhw-admin-video.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi621p0djvcafz4yb99xhw-admin-video.one-sixth.png 2x" alt="admin video" /> <img class="original-image fadeIn resources-box-image " alt="admin video" title="" src="" srcset="" /> </div> <div class="video-popup-initial-state" id="video-popup-trigger-mxlqw9gcpc" data-video-popup-target="mxlqw9gcpc" > <span class="play-icon-container"><img src="/static-assets/images/common/icons/triangle.svg" class="play-icon" alt="Play Icon"></span> </div> </div> <div class="resource-box-right "> <h5>VIDÉO</h5> <p class="ellipsis-wrapper">Se lancer avec Freshdesk Contact Center — Guide de l'administrateur</p> </div> </div> <div class="video-popup-modal" id="video-popup-mxlqw9gcpc"> <div class="video-popup-modal-content" > <div class="video-popup-close icon-close" id="video-popup-close-mxlqw9gcpc" tabindex="0"></div> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'mxlqw9gcpc', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title=""> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_mxlqw9gcpc videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { var $videoPopupModal = FW.$('#video-popup-mxlqw9gcpc'); if($videoPopupModal.length) { FW.trapModalFocus($videoPopupModal); } }); </script> </div> </div> </div> </section> <section id="comparison" class=" casestudy-resource-section " data-scroll-target="comparison" > <div id="" class="l-page container "> <h2>Comparaison</h2> <p>Votre logiciel de centre d'appels est-il le meilleur la meilleure solution pour votre petite entreprise ? Consultez notre liste de comparaisons et d’alternatives et décidez par vous-même.</p> <div class="row" id="resource-card-row-136873345632887"> <a class="card-item " href="/fr/freshcaller-cloud-pbx/compare/grasshopper-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60ki0g4vc5fz0psv5qn0-fcaller-vs-grasshopper.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60ki0g4vc5fz0psv5qn0-fcaller-vs-grasshopper.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60ki0g4vc5fz0psv5qn0-fcaller-vs-grasshopper.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60ki0g4vc5fz0psv5qn0-fcaller-vs-grasshopper.one-sixth.png 2x" alt="fcaller vs grasshopper" /> <img class="original-image fadeIn resources-box-image " alt="fcaller vs grasshopper" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>COMPAREZ</h5> <p>Grasshopper vs Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="/fr/freshcaller-cloud-pbx/compare/talkroute-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi5zv10g4pc5fzlgw4ss3l-fcaller-vs-talkroute.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zv10g4pc5fzlgw4ss3l-fcaller-vs-talkroute.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi5zv10g4pc5fzlgw4ss3l-fcaller-vs-talkroute.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zv10g4pc5fzlgw4ss3l-fcaller-vs-talkroute.one-sixth.png 2x" alt="fcaller vs talkroute" /> <img class="original-image fadeIn resources-box-image " alt="fcaller vs talkroute" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>COMPAREZ</h5> <p class="ellipsis-wrapper">Talkroute vs Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="/fr/freshcaller-cloud-pbx/compare/aircall-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60pm0g4wc5fz8lu4wgdz-fcaller-vs-aircall.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pm0g4wc5fz8lu4wgdz-fcaller-vs-aircall.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60pm0g4wc5fz8lu4wgdz-fcaller-vs-aircall.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pm0g4wc5fz8lu4wgdz-fcaller-vs-aircall.one-sixth.png 2x" alt="fcaller vs aircall" /> <img class="original-image fadeIn resources-box-image " alt="fcaller vs aircall" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>COMPAREZ</h5> <p class="ellipsis-wrapper">Aircall vs Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="/fr/freshcaller-cloud-pbx/compare/zendesk-talk-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60pp0g4xc5fzibjedx7d-fcaller-vs-zendesk.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pp0g4xc5fzibjedx7d-fcaller-vs-zendesk.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60pp0g4xc5fzibjedx7d-fcaller-vs-zendesk.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pp0g4xc5fzibjedx7d-fcaller-vs-zendesk.one-sixth.png 2x" alt="fcaller vs zendesk" /> <img class="original-image fadeIn resources-box-image " alt="fcaller vs zendesk" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>COMPAREZ</h5> <p class="ellipsis-wrapper">Zendesk Talk vs Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="/fr/freshcaller-cloud-pbx/compare/google-voice-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4zc5fzchgm6bqq-fcaller-vs-google-voice.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4zc5fzchgm6bqq-fcaller-vs-google-voice.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4zc5fzchgm6bqq-fcaller-vs-google-voice.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4zc5fzchgm6bqq-fcaller-vs-google-voice.one-sixth.png 2x" alt="fcaller vs google voice" /> <img class="original-image fadeIn resources-box-image " alt="fcaller vs google voice" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>COMPAREZ</h5> <p class="ellipsis-wrapper">Google Voice vs Freshdesk Contact Center</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/freshcaller-cloud-pbx/compare/3cx-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjyzgifdp01knsxg057hblhqp-fc-vs-3cx.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjyzgifdp01knsxg057hblhqp-fc-vs-3cx.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjyzgifdp01knsxg057hblhqp-fc-vs-3cx.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjyzgifdp01knsxg057hblhqp-fc-vs-3cx.one-sixth.png 2x" alt="fc vs 3cx" /> <img class="original-image fadeIn resources-box-image " alt="fc vs 3cx" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5 class="ellipsis-wrapper resource-text-gray">COMPAREZ</h5> <p>3CX vs Freshdesk Contact Center </p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/freshcaller-cloud-pbx/compare/vonage-business-alternative/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjyzhw26b06cmttfzzj4aw7kb-fc-vs-vonage.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjyzhw26b06cmttfzzj4aw7kb-fc-vs-vonage.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjyzhw26b06cmttfzzj4aw7kb-fc-vs-vonage.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjyzhw26b06cmttfzzj4aw7kb-fc-vs-vonage.one-sixth.png 2x" alt="fc vs vonage" /> <img class="original-image fadeIn resources-box-image " alt="fc vs vonage" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <p class="ellipsis-wrapper resource-text-gray">COMPAREZ</p> <p>Vonage Business vs Freshdesk Contact Center </p> </div> </div> </div> </a> </div> </div> </section> <section id="checklists" class=" casestudy-resource-section " data-scroll-target="checklists" > <div id="" class="l-page container "> <h2>Checklists</h2> <p>Il est toujours utile de disposer de checklists prêtes à l’emploi pour vous guider à travers le pourquoi et le comment de la gestion et du fonctionnement d'un centre d'appels sur le cloud.</p> <div class="row" id="resource-card-row-86628699767900"> <a class="card-item " href="/assets/resources/freshcaller/checklists/pre-trial.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djhcafzx7ndsw1i-pretrial.one-sixth.png 2x" alt="pretrial" /> <img class="original-image fadeIn resources-box-image " alt="pretrial" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LISTE DE CONTRÔLE</h5> <p>12 questions à se poser avant d’essayer un logiciel de centre d'appels</p> </div> </div> </div> </a> <a class="card-item " href="/assets/resources/freshcaller/checklists/during-trial.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djicafzgs1vvont-ontrial.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djicafzgs1vvont-ontrial.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djicafzgs1vvont-ontrial.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zj10djicafzgs1vvont-ontrial.one-sixth.png 2x" alt="ontrial" /> <img class="original-image fadeIn resources-box-image " alt="ontrial" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LISTE DE CONTRÔLE</h5> <p class="ellipsis-wrapper">20 questions à se poser lorsque vous essayez un système téléphonique virtuel</p> </div> </div> </div> </a> <a class="card-item " href="/assets/resources/freshcaller/checklists/after-trial.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi5zit0g4oc5fzxt16ztjl-post-trial.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zit0g4oc5fzxt16ztjl-post-trial.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi5zit0g4oc5fzxt16ztjl-post-trial.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi5zit0g4oc5fzxt16ztjl-post-trial.one-sixth.png 2x" alt="post trial" /> <img class="original-image fadeIn resources-box-image " alt="post trial" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LISTE DE CONTRÔLE</h5> <p class="ellipsis-wrapper">12 questions à se poser après avoir essayé un logiciel de centre d'appels</p> </div> </div> </div> </a> </div> </div> </section> <section id="user-guides" class=" casestudy-resource-section " data-scroll-target="user-guides" > <div id="" class="l-page container "> <h2>Guides d’utilisation</h2> <p>Freshdesk Contact Center est simple à configurer et à utiliser. Voici malgré tout quelques guides d’utilisation étape par étape pour tous les imprévus possibles.</p> <div class="row" id="resource-card-row-65837811823718"> <a class="card-item " href="/assets/resources/freshcaller/userguides/user-guide-agent.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4yc5fzgz1sskia-agent-guide.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4yc5fzgz1sskia-agent-guide.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4yc5fzgz1sskia-agent-guide.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60pq0g4yc5fzgz1sskia-agent-guide.one-sixth.png 2x" alt="agent guide" /> <img class="original-image fadeIn resources-box-image " alt="agent guide" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>GUIDE D’UTILISATION</h5> <p>Un guide de l’agent pour Freshdesk Contact Center depuis Freshdesk</p> </div> </div> </div> </a> <a class="card-item " href="/assets/resources/freshcaller/userguides/user-guide-admin.pdf" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djqcafz9dbdmdvp-admin-guide.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djqcafz9dbdmdvp-admin-guide.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djqcafz9dbdmdvp-admin-guide.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hd0djqcafz9dbdmdvp-admin-guide.one-sixth.png 2x" alt="admin guide" /> <img class="original-image fadeIn resources-box-image " alt="admin guide" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>GUIDE D’UTILISATION</h5> <p>Un guide de l’administrateur pour Freshdesk Contact Center</p> </div> </div> </div> </a> </div> </div> </section> <section id="ebooks" class=" casestudy-resource-section " data-scroll-target="ebooks" > <div id="" class="l-page container "> <h2>Livres numériques</h2> <p>Vous souhaitez tirer les meilleures performances de votre système téléphonique ? Consultez ces livres numériques.</p> <p> </p> <div class="row" id="resource-card-row-45046923879412"> <a class="card-item " href="https://www.freshworks.com/assets/resources/freshcaller/ebooks/CallCenterSetup_Freshdesk Contact Center.pdf" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/ck16g8gp5033e4hfz7typyoze-call-center-setup-ebook.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck16g8gp5033e4hfz7typyoze-call-center-setup-ebook.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck16g8gp5033e4hfz7typyoze-call-center-setup-ebook.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck16g8gp5033e4hfz7typyoze-call-center-setup-ebook.one-sixth.png 2x" alt="6 steps to set up a call center for success" /> <img class="original-image fadeIn resources-box-image " alt="6 steps to set up a call center for success" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LIVRE NUMÉRIQUE</h5> <p>6 étapes pour configurer un centre d’appels avec succès</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/assets/resources/freshcaller/ebooks/BusinessVoicemailGreetings_Freshdesk Contact Center.pdf" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/ck16fo7a20258ulg0nxcf3wyy-voicemail-greetings-ebook.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck16fo7a20258ulg0nxcf3wyy-voicemail-greetings-ebook.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck16fo7a20258ulg0nxcf3wyy-voicemail-greetings-ebook.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck16fo7a20258ulg0nxcf3wyy-voicemail-greetings-ebook.one-sixth.png 2x" alt="The A-Z of Business Voicemail Greetings" /> <img class="original-image fadeIn resources-box-image " alt="The A-Z of Business Voicemail Greetings" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LIVRE NUMÉRIQUE</h5> <p>Tout savoir sur les messages d'accueil professionnels</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/lp/call-center-efficiency-optimization-guide/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/ck9e59uuu00jy8hg11eywtlps-thumnail.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e59uuu00jy8hg11eywtlps-thumnail.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e59uuu00jy8hg11eywtlps-thumnail.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e59uuu00jy8hg11eywtlps-thumnail.one-sixth.png 2x" alt="freshcaller ebook" /> <img class="original-image fadeIn resources-box-image " alt="freshcaller ebook" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>LIVRE NUMÉRIQUE</h5> <p class="ellipsis-wrapper">Comment optimiser l’efficacité de votre centre d’appels</p> </div> </div> </div> </a> </div> </div> </section> <section id="" class=" casestudy-resource-section " data-scroll-target="" > <div id="" class="l-page container "> <h2>Livres blancs</h2> <p>Apprenez-en davantage sur les systèmes téléphoniques grâce à ces livres blancs riches en informations.</p> <div class="row" id="resource-card-row-159396807573580"> <a class="card-item " href="https://www.freshworks.com/assets/resources/freshcaller/Freshdesk/ Contact CenterWhitepaper.pdf" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/ckdu0xlsu04xarafzyt78f6wc-artboard-13-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ckdu0xlsu04xarafzyt78f6wc-artboard-13-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ckdu0xlsu04xarafzyt78f6wc-artboard-13-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ckdu0xlsu04xarafzyt78f6wc-artboard-13-3x.one-sixth.png 2x" alt="what makes a phone system dependable" /> <img class="original-image fadeIn resources-box-image " alt="what makes a phone system dependable" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Livres blancs</h5> <p>Qu'est-ce qui garantit la fiabilité d'un système téléphonique ?</p> </div> </div> </div> </a> </div> </div> </section> <section id="library-article" class="pb-xl casestudy-resource-section " data-scroll-target="library-article" > <div id="" class="l-page container "> <h2>Bibliothèque</h2> <p>Restez informé sur les nouveautés de Freshdesk Contact Center, apprenez à optimiser la configuration de votre centre d’appels et découvrez comment le support téléphonique peut travailler de concert avec d’autres canaux afin d’améliorer l’expérience client.</p> <div class="row" id="resource-card-row-155931659582940"> <a class="card-item " href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/gestion-centre-appels/bibliotheque-rapports-predefinis-optimiser-performance/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-sixth.png 2x" alt="newsletter reports" /> <img class="original-image fadeIn resources-box-image " alt="newsletter reports" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ARTICLE</h5> <p>Utiliser des rapports prédéfinis pour optimiser les performances du centre d’appels</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/performance-centre-appels/bibliotheque-application-mobile-freshcaller/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djocafz1crmmn7v-newsletter-mobile.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djocafz1crmmn7v-newsletter-mobile.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djocafz1crmmn7v-newsletter-mobile.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djocafz1crmmn7v-newsletter-mobile.one-sixth.png 2x" alt="newsletter mobile" /> <img class="original-image fadeIn resources-box-image " alt="newsletter mobile" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Article</h5> <p class="ellipsis-wrapper">Le centre d'appels tient maintenant dans votre poche</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/installation-centre-appels/bibliotheque-tirer-parti-temps-attente/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djncafzzxevdmnq-newsletter-holdtime.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djncafzzxevdmnq-newsletter-holdtime.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djncafzzxevdmnq-newsletter-holdtime.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djncafzzxevdmnq-newsletter-holdtime.one-sixth.png 2x" alt="newsletter holdtime" /> <img class="original-image fadeIn resources-box-image " alt="newsletter holdtime" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Article</h5> <p class="ellipsis-wrapper">Comment mettre à profit le temps d'attente</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/gestion-centre-appels/bibliotheque-activites-pour-booster-performance-agent/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djmcafzknwfphjo-newsletter-agent.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djmcafzknwfphjo-newsletter-agent.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djmcafzknwfphjo-newsletter-agent.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi60hc0djmcafzknwfphjo-newsletter-agent.one-sixth.png 2x" alt="newsletter agent" /> <img class="original-image fadeIn resources-box-image " alt="newsletter agent" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Article</h5> <p class="ellipsis-wrapper">5 activités quotidiennes pour accélérer la courbe d'apprentissage de vos agents</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/performance-centre-appels/bibliotheque-diversite-client/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi644d0g5oc5fz1k2n2kfp-cross-cultural.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi644d0g5oc5fz1k2n2kfp-cross-cultural.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi644d0g5oc5fz1k2n2kfp-cross-cultural.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi644d0g5oc5fz1k2n2kfp-cross-cultural.one-sixth.png 2x" alt="cross cultural" /> <img class="original-image fadeIn resources-box-image " alt="cross cultural" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ANTISÈCHE</h5> <p>Aborder la diversité des clients</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/call-center-performance/brand-loyalty-library/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi646h0g5pc5fz41ci3jap-brand-loyality.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi646h0g5pc5fz41ci3jap-brand-loyality.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi646h0g5pc5fz41ci3jap-brand-loyality.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi646h0g5pc5fz41ci3jap-brand-loyality.one-sixth.png 2x" alt="brand loyality" /> <img class="original-image fadeIn resources-box-image " alt="brand loyality" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>ARTICLE</h5> <p>Le lien entre le support téléphonique et la fidélité à la marque</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/call-center-management/curated-reports-agent-performance-library/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi628v0djycafzvnxoiak3-newsletter-reports.one-sixth.png 2x" alt="newsletter reports" /> <img class="original-image fadeIn resources-box-image " alt="newsletter reports" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Article</h5> <p class="ellipsis-wrapper">Analyse : rapport sur les performances des agents</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/freshsales-intergration/phone-CRM-integration-library/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/cjozi656a0dkfcafzgl5g5546-freshsales-integration.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozi656a0dkfcafzgl5g5546-freshsales-integration.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozi656a0dkfcafzgl5g5546-freshsales-integration.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozi656a0dkfcafzgl5g5546-freshsales-integration.one-sixth.png 2x" alt="freshsales integration" /> <img class="original-image fadeIn resources-box-image " alt="freshsales integration" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5>Article</h5> <p class="ellipsis-wrapper">Vendez mieux grâce à l’intégration Freshdesk Contact Center-Freshsales !</p> </div> </div> </div> </a> <a class="card-item " href="/freshcaller-cloud-pbx/call-center-setup/holiday-calendar-routing-library/" target="_blank" rel=" noopener" data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-3 "> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" 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