Pourquoi Freshdesk Contact Center est-il la meilleure alternative à Zendesk Talk

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class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/call-center-features/#call-center-management" rel=" " > <span class="label"> Gestion de l’équipe </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/call-center-features/#call-center-performance" rel=" " > <span class="label"> Productivité de l’équipe </span> </a> </li> <li class="nav-sub-item nav-sub-item-with-button"> <a href="/fr/freshcaller-cloud-pbx/call-center-features/" rel="" class="nav-sub-label" tabindex="-1"> <span class="button button--ghost button--small link forward--link forward--link--label"> Toutes les fonctionnalités <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/freshcaller-cloud-pbx/integrations/" rel=" " > <span class="label"> Intégrations </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Tarification</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/pricing/" rel=" " > <span class="label"> Licences d’agent </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/pricing/call-rates/" rel=" " > <span class="label"> Frais téléphoniques </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/pricing/roi-estimator/" rel=" " > <span class="label"> Simulateur de retour sur investissement </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a class="nav-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Solutions</a> <i class="icon-arrow-down 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class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/phone-system-for-support-teams/" rel=" " > <span class="label"> Support client </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/phone-system-for-sales-teams/" rel=" " > <span class="label"> Commerciaux </span> </a> </li> <li class="nav-sub-item nav-sub-item-header"> <hr class="nav-sub-item-header-hr"> <p class="nav-sub-item-header-label">Par secteur</p> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/industries/healthcare/" rel=" " > <span class="label"> Santé </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/industries/software-technology/" rel=" " > <span class="label"> Logiciel et technologie </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/industries/travel-hospitality/" rel=" " > <span class="label"> Voyage et accueil </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/industries/financial-services/" rel=" " > <span class="label"> Services bancaires, financiers et assurances </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/industries/retail-ecommerce/" rel=" " > <span class="label"> Commerce de détail et en ligne </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/industries/real-estate/" rel=" " > <span class="label"> Immobilier </span> </a> </li> </ul> <div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Ressources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/freshcaller-cloud-pbx/case-study/" rel=" " > <span class="label"> Récits de clients </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/resources/#product-tour" rel=" " > <span class="label"> Présentation du produit </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/fr/freshcaller-cloud-pbx/compare/" rel=" " > <span class="label"> Comparatifs </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/resources/#checklists" rel=" " > <span class="label"> Listes de contrôle </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/resources/#user-guides" rel=" " > <span class="label"> Guides d’utilisation </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/blog/articles/" rel=" " > <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/resources/#ebooks" rel=" " > <span class="label"> Livres numériques </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/freshcaller-cloud-pbx/resources/#library-article" rel=" " > <span class="label"> Bibliothèque </span> </a> </li> <li class="nav-sub-item nav-sub-item-with-button"> <a href="/fr/freshcaller-cloud-pbx/resources/" rel="" class="nav-sub-label" tabindex="-1"> <span class="button button--ghost button--small link forward--link forward--link--label"> Toutes les ressources <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/fr/freshcaller-cloud-pbx/connexion/" rel=" " >Connexion</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Français" lang="fr" data-link=" undefined/freshcaller-cloud-pbx"> Français </option> <option value="English" lang="en-us" data-link=" /freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Nederlands </option> <option value="Svenska" lang="sv-SE" data-link=" /se/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> 日本語 </option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button " > <a title="Sign up for Freshcaller" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/inscription/"> ESSAI GRATUIT</a> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="/fr/"> <img class="logo 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tabindex="-1" class="nav-sub-label" href="/fr/company/investors/" rel=" " > <span class="label"> Investisseurs </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/affiliate-partner/" rel=" " > <span class="label"> Affiliés </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/careers/" rel=" " > <span class="label"> Carrières </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://blog.freshworks.com/" target="blank" rel=" noopener" > <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/newsroom/press-releases/" rel=" " > <span class="label"> Presse </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/contact/" rel=" " > <span class="label"> Contactez-nous </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/customers/" rel=" " >Clients</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/support/" rel=" " >Support</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Français" lang="fr" data-link=" undefined/freshcaller-cloud-pbx"> Français </option> <option value="English" lang="en-us" data-link=" /freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Nederlands </option> <option value="Svenska" lang="sv-SE" data-link=" /se/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/freshcaller-cloud-pbx/compare/zendesk-talk-alternative"> 日本語 </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="banner-right first-fold gradient-dark " id ="121820567061270" > <div class="l-page container pb-lg l-home banner-right-image"> <div class="row "> <div class="col-md-7 font-color-light mobile-center-desktop-left-align mb-lg banner-text-content "> <h1>Freshdesk Contact Center : votre meilleure alternative à Zendesk Talk</h1> <p class="sub-text">Freshdesk Contact Center propose d’excellentes fonctionnalités à des prix abordables pour que votre centre d'appels ne vous mette jamais en attente !</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/inscription/"> INSCRIPTION GRATUITE</a> </div> </div> <div class="col-md-5 "> <div class="bucket-animation-wrapper"> <div class="bucket-animation-static-bg"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="fcaller comparison illustration v 1" title="" src="https://website-assets-fw.freshworks.com/attachments/cjos8gd8b0038ieg056usiip3-fcaller-comparison-illustration-v-1.one-half.png" srcset="" fetchpriority="high" /> </div> </div> <div class="bucket-animation-container" data-bodymovin-container id="100937041279396"></div> </div> <script type="text/javascript"> /* globals bodymovin */ FW.onLoad('lib/bodymovin', function (bodymovin) { var initAnimation = function () { FW.$.getJSON('https://website-assets-fw.freshworks.com/attachments/cjos8pcee02jdc5fzehbr7cpa-fcaller-compare.json', function (data) { var wrapper = document.getElementById('100937041279396') var animationInstance = bodymovin.loadAnimation({ wrapper: wrapper, animType: 'svg', loop: false, animationData: data, autoplay: false }); FW.$('#100937041279396').find('svg').attr('aria-hidden','true'); animationInstance.addEventListener('complete', function () { animationInstance.pause(); }); FW.$('#100937041279396').parent('.bucket-animation-wrapper').addClass('animation-ready'); FW.$(window).scroll(function () { var id = '100937041279396'; var hT = FW.$('#' + id).parent().offset().top; var hH = FW.$('#' + id).parent().outerHeight(); var wH = FW.$(window).height(); var wS = FW.$(this).scrollTop(); if ((wS + wH) > (hT + (0.4 * hH))) { animationInstance.play(); } else { // stop animation when scrolling up and beyond animationInstance.stop(); } // stop animation when scrolling down and beyond if (wS > (hT + hH)) { animationInstance.stop(); } }); bodymovin.setQuality('low'); }); }; // var browser = SiteUtilities.getUserAgent(); // if(browser == 'Chrome') // { initAnimation(); // } }); </script> </div> </div> </div> </section> <section class="detail-comparison-table l-section has-sticky-header" data-scroll-target="" id =""> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2>Freshdesk Contact Center est la meilleure alternative à</h2> <h2>Zendesk Talk, pourquoi ?</h2> <p><em>Données mises à jour en avril 2020</em></p> </div> </div> <div class="wrapper"> <div class="l-page container header-section align-center"> <div class="row "> <div class='col-md-5'> <img class="product-name" src = "https://website-assets-fw.freshworks.com/attachments/cjose2ksu0179ijg02pt4hi9s-zendesk-talk.svg" /> </div> <div class='col-md-2 '> <div class="vs">vs</div> </div> <div class='col-md-5'> <img class="product-name" src = "https://website-assets-fw.freshworks.com/attachments/cjos92af400g0cafz9p372z7c-logo-fcaller-black.svg" /> </div> </div> </div> </div> <div class='l-page container comparison-section align-center'> <div class="row pb-md section-light-bg"> <div class="col-md-6 hide-in-mobile"> <div class="comparison-section-item"> <i class="icon-x-mark red-cross"></i> <h5>Votre système téléphonique devrait proposer une application mobile</h5> <p>Nous vivons dans un monde où le mobile prime. Sans application mobile pour votre système téléphonique, vos agents sont enchaînés à leurs bureaux.</p> </div> </div> <div class="col-md-6 "> <div class="comparison-section-item"> <i class="icon-check-mark green-check"></i> <h5>Choisissez un système téléphonique doté d’une application que vous pouvez emporter partout</h5> <p>Résolvez les tickets et appelez des prospects en déplacement grâce à l’application mobile Freshdesk Contact Center. Profitez d'une flexibilité inégalée. </p> </div> </div> </div> <div class="row pb-md "> <div class="col-md-6 hide-in-mobile"> <div class="comparison-section-item"> <i class="icon-x-mark red-cross"></i> <h5>Pourquoi vous limiter à un seul écosystème ? </h5> <p>Zendesk Talk ne peut fonctionner de façon indépendante et requiert l’achat de Zendesk Support. </p> </div> </div> <div class="col-md-6 "> <div class="comparison-section-item"> <i class="icon-check-mark green-check"></i> <h5>Intégrez librement votre solution à des applications tierces</h5> <p>Freshdesk Contact Center peut fonctionner de manière indépendante et peut s’intégrer à des applications tierces, telles que les centres de support, les CRM ou les outils de productivité. </p> </div> </div> </div> <div class="row pb-md section-light-bg"> <div class="col-md-6 hide-in-mobile"> <div class="comparison-section-item"> <i class="icon-x-mark red-cross"></i> <h5>Privilégiez un système téléphonique prêt pour l’IA </h5> <p>Nous vivons dans un monde guidé par l’IA et les lacunes de Zendesk Talk en matière de capacités IA représentent un inconvénient. </p> </div> </div> <div class="col-md-6 "> <div class="comparison-section-item"> <i class="icon-check-mark green-check"></i> <h5>Garantissez la pérennité de votre centre d’appels grâce à l’IA </h5> <p>Freshdesk Contact Center est prêt pour l’IA et propose des fonctionnalités telles que Voicebot et un SVI à reconnaissance vocale. </p> </div> </div> </div> </div> </section> <script type="text/javascript"> FW.onLoad(function () { FW.tableSticky.detailCompareTable(); }); </script> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center " > <div class="container banner-content l-banner " data-scroll-target=""> <h2>Choisissez Freshdesk Contact Center plutôt que Zendesk Talk</h2> <p class="sub-text">Inscrivez-vous maintenant pour profiter de votre essai de 14 jours.</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/inscription/"> INSCRIPTION GRATUITE</a> </div> </div> </section> <section class="l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading align-center hide-in-mobile-and-tablet"> <h2>En quoi Freshdesk Contact Center est-il supérieur à Zendesk Talk ?</h2> </div> <div class="vertical-tab-wrapper vertical-tab-wrapper-v3 tablist-container"> <ul class="nav-tablist clearfix-md" id="myTabs-125301154691880" role="tablist"> <li role="presentation" class="nav-link active"> <div title="Tab Content" href="#w8375449580241730-125301154691880" id="w8375449580241730-125301154691880-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w8375449580241730-125301154691880" aria-expanded="true">Contrôle du niveau de service<span class="tab-desc"id=w8375449580241730125301154691880tab-desc>Contrôlez les niveaux de service de vos équipes</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w303404629317515711-125301154691880" id="w303404629317515711-125301154691880-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w303404629317515711-125301154691880" aria-expanded="false">Routage en dehors des horaires d’ouverture<span class="tab-desc"id=w303404629317515711125301154691880tab-desc>Ne manquez aucun appel entrant en dehors des horaires d’ouverture</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w733871568859981332-125301154691880" id="w733871568859981332-125301154691880-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w733871568859981332-125301154691880" aria-expanded="false">Masquage des appels<span class="tab-desc"id=w733871568859981332125301154691880tab-desc>Personnalisez votre numéro professionnel en le masquant</span> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w443994765788260852-125301154691880" id="w443994765788260852-125301154691880-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w443994765788260852-125301154691880" aria-expanded="false">Travail post-appel<span class="tab-desc"id=w443994765788260852125301154691880tab-desc>Allouez du temps de travail post-appel pour terminer les tâches liées à un appel</span> </div> </li> </ul> <div class="browser-mockup browser-mockup-top-bar"> <div class="top-bar"> <div class="circles"> <div class="circle circle-red"></div> <div class="circle circle-yellow"></div> <div class="circle circle-green"></div> </div> </div> <div class="tab-content browser-content" id="myTabContent-125301154691880"> <div class="tab-pane fade in active" role="tabpanel" id="w8375449580241730-125301154691880" aria-labelledby="w8375449580241730-125301154691880-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 61%; top: 38%;" data-placement="top" title="Contrôle du niveau de service" data-content="Analysez des indicateurs clés, définissez des objectifs et supervisez les performances de votre centre d’appels en un coup d’œil depuis n’importe où" data-original-title="Contrôle du niveau de service" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-sixth.png 2x" alt="screenshot 2019 03 20 at 9 21 24 am" /> <img class="original-image fadeIn " alt="screenshot 2019 03 20 at 9 21 24 am" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w303404629317515711-125301154691880" aria-labelledby="w303404629317515711-125301154691880-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 72%; top: 38%;" data-placement="top" title="Routage en dehors des horaires d’ouverture" data-content="Vous pouvez sélectionner votre fuseau horaire, indiquer vos périodes de travail pour déterminer si les appels doivent être envoyés vers la messagerie vocale ou vers une autre équipe dans un fuseau horaire différent" data-original-title="Routage en dehors des horaires d’ouverture" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-sixth.png 2x" alt="after business hours based routing 2x" /> <img class="original-image fadeIn " alt="after business hours based routing 2x" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w733871568859981332-125301154691880" aria-labelledby="w733871568859981332-125301154691880-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 61%; top: 78%;" data-placement="top" title="Masquage des appels" data-content="Personnalisez votre numéro professionnel en le masquant" data-original-title="Masquage des appels" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-sixth.png 2x" alt="call masking scr" /> <img class="original-image fadeIn " alt="call masking scr" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w443994765788260852-125301154691880" aria-labelledby="w443994765788260852-125301154691880-tab"> <div class="popover-dot" role="button" data-toggle="popover" style="left: 89%; top: 3%;" data-placement="top" title="Travail post-appel" data-content="Le travail post-appel améliore l’efficacité de votre équipe en lui accordant le temps nécessaire pour traiter les notes liées à un appel et les actions de suivi." data-original-title="Travail post-appel" tabindex="0"></div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-sixth.png 2x" alt="after call work 2x" /> <img class="original-image fadeIn " alt="after call work 2x" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <div class="mobile-tab-wrapper"> <div class="l-page container"> <div class="align-center mb-lg"> <h2>En quoi Freshdesk Contact Center est-il supérieur à Zendesk Talk ?</h2> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Contrôle du niveau de service</h6> <p>Contrôlez les niveaux de service de vos équipes</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjukvn7zk02mhn0g053yipi7h-screenshot-2019-03-20-at-9-21-24-am.one-sixth.png 2x" alt="screenshot 2019 03 20 at 9 21 24 am" /> <img class="original-image fadeIn " alt="screenshot 2019 03 20 at 9 21 24 am" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Routage en dehors des horaires d’ouverture</h6> <p>Ne manquez aucun appel entrant en dehors des horaires d’ouverture</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjosduy89014vijg0pseaha8v-after-business-hours-based-routing-2x.one-sixth.png 2x" alt="after business hours based routing 2x" /> <img class="original-image fadeIn " alt="after business hours based routing 2x" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Masquage des appels</h6> <p>Personnalisez votre numéro professionnel en le masquant</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjozcn9km0e9jc5fz8652uqzx-call-masking-scr.one-sixth.png 2x" alt="call masking scr" /> <img class="original-image fadeIn " alt="call masking scr" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Travail post-appel</h6> <p>Allouez du temps de travail post-appel pour terminer les tâches liées à un appel</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjose5tv3018rijg0pzfhojgj-after-call-work-2x.one-sixth.png 2x" alt="after call work 2x" /> <img class="original-image fadeIn " alt="after call work 2x" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.customPopover(); FW.$('.nav-tablist .nav-link .tab-button').click(function(e) { e.stopPropagation(); }); }); </script> </div> </section> <section class=" l-section " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-border banner-badges-gradient stack' id="stripe-53949108270177"> <div class="align-center pt-sm pb-sm "> <div class="reduce-image-mobile"> <img src="https://website-assets-fw.freshworks.com/attachments/cjos9kjtu02r1c5fzr55wut9y-vs-badge.svg" alt="vs badge"> </div> <h3>Centre d'appels + support client = la meilleure combinaison possible</h3> <p>Passez/recevez des appels, convertissez vos messages vocaux ainsi que les appels manqués en tickets, tout cela à partir de Freshdesk.</p> </div> </div> </section> <script type="text/javascript"> FW.onLoad(function () { if (FW.Utils.ResponsiveUtilities.isDesktop()) { const imageWidth = 150+'px'; const textSize = 180; FW.$('#stripe-53949108270177.banner-badges img').css('max-width', imageWidth); FW.$('#stripe-53949108270177 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left',textSize+'px'); FW.$('.first-fold #stripe-53949108270177 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left', textSize-20+'px'); }; }); </script> <section class="l-section "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2>Freshdesk Contact Center : votre alternative à Zendesk Talk</h2> </div> <div id="26104407227505" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-261044072275051" aria-label="Testimonial 1 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png 2x" alt="freshcaller" /> <img class="original-image fadeIn " alt="freshcaller" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Lors de notre recherche d'une nouvelle solution, nous avons essayé différents systèmes téléphoniques : Dialpad, MightyCaller, Grasshopper, RingCentral. Aucun d'eux n'offrait un support client satisfaisant. Le prix est roi, mais nous nous sommes toujours concentrés sur le service client et la réactivité. Freshcaller offre toutes les fonctionnalités dont nous avons besoin, prêtes à l'emploi, et une équipe avec laquelle nous aimons travailler. Le choix s'est avéré facile.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Auston Taber</h6> <div class="author-designation">PDG</div> <div class="author-company">Solar Support</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-261044072275052" aria-label="Testimonial 2 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjoscuxdo00knieg0zhw3zlzi-alfka-logo.one-sixth.png 2x" alt="Freshcaller alternative" /> <img class="original-image fadeIn " alt="Freshcaller alternative" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Nous avons évalué différents systèmes, tels que Google Voice. Néanmoins, nous avons découvert que seul Freshcaller nous offrait le bon niveau de prix pour nos besoins, avec la possibilité d'évoluer dans l'avenir.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Alfredo Cely</h6> <div class="author-designation">Ingénieur Senior</div> <div class="author-company">AlfKa, LLC</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-261044072275053" aria-label="Testimonial 3 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjv53r8z503etqrg0k2oir4pv-marineparts-logo.one-sixth.png 2x" alt="Freshcaller alternative" /> <img class="original-image fadeIn " alt="Freshcaller alternative" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Après avoir évalué différents outils comme Zendesk avec Zendesk Talk, Telavox ainsi que d'autres solutions PBX basées sur Twilio, nous avons trouvé chaussure à notre pied avec l'ensemble helpdesk et système téléphonique de Freshcaller et Freshdesk.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Jonathan Gustafsson</h6> <div class="author-designation">Directeur d'exploitation</div> <div class="author-company">Marineparts Finlande</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#26104407227505" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#26104407227505" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#26104407227505" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-261044072275051" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#26104407227505" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-261044072275052" aria-label="Go to slide 2" aria-selected=false> </li> <li data-target="#26104407227505" data-slide-to="2" class="" tabindex="0" role="tab" aria-controls="panel-261044072275053" aria-label="Go to slide 3" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center pattern-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2>Freshdesk Contact Center : le centre d'appels intègre</h2> <p class="sub-text">Pour être honnête, Zendesk Talk offre des capacités SMS et l'intégration avec le produit Zendesk. 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