Système téléphonique pour les logiciels et autres technologies

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href="/customers/" rel=" " >Clients</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/support/" rel=" " >Support</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Français" lang="fr" data-link=" undefined/freshcaller-cloud-pbx"> Français </option> <option value="English" lang="en-us" data-link=" /freshcaller-cloud-pbx/industries/software-technology"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/freshcaller-cloud-pbx/industries/software-technology"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/freshcaller-cloud-pbx/industries/software-technology"> Nederlands </option> <option value="Svenska" lang="sv-SE" data-link=" /se/freshcaller-cloud-pbx/industries/software-technology"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/freshcaller-cloud-pbx/industries/software-technology"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/freshcaller-cloud-pbx/industries/software-technology"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/freshcaller-cloud-pbx/industries/software-technology"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/freshcaller-cloud-pbx"> 日本語 </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets "> <a href="#" class="nav-label" role="button" aria-expanded="false" aria-haspopup="true" tabindex="0">Freshdesk Contact Center for e-commerce</a> <span class="nav-sub-toggle icon-arrow-down" aria-hidden="true"></span> <span class="nav-sub-label"></span> </div> <ul class="l-nav-list nav-sub-menu "> <li class="menu-line" role="none"></li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#introduction" data-scroll-link="introduction" data-accordion-link="" > <span>Introduction</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#why" data-scroll-link="why" data-accordion-link="" > <span>Pourquoi opter pour Freshdesk Contact Center ?</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#features" data-scroll-link="features" data-accordion-link="" > <span>Fonctionnalités pour les logiciels</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center image-wrap banner-default" > <div class="banner-cover" style = 'background-image: url(https://website-assets-fw.freshworks.com/attachments/ck2kdtuli05zz59fz9djlikuk-softwarecover.full.jpg);'></div> <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Le système téléphonique pour toutes les entreprises de logiciels et autres technologies</h1> <p class="sub-text">Facilitez les ventes et le support pour les prospects, les clients et les partenaires dans le monde entier</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> COMMENCEZ UN ESSAI</a> </div> </div> </section> <section class=" " data-scroll-target="introduction" id ="introduction"> <div class="l-page container "> <h2 class="mt-sm">Freshdesk Contact Center pour les entreprises de logiciels et autres technologies</h2> <p>Les entreprises de logiciels sont confrontées à un défi unique : contrairement à des produits physiques qui ne changent pas après l’achat, un SaaS évolue sans cesse et les clients paient de manière régulière (peut-être sur une base mensuelle) pour un produit dont l’apparence et le fonctionnement peuvent être différents à chaque fois. Les entreprises de logiciels ont donc besoin de bâtir des relations à long terme avec leurs clients et de veiller à ce que leur produit comme leurs standards en matière de support génèrent des revenus constants. </p> <p>Pour assister vos clients lorsqu'ils rencontrent des problèmes en utilisant votre plateforme ou votre produit, vous aurez besoin d'un réseau d’agents maîtrisant le logiciel ainsi que de personnes disposant des compétences techniques nécessaires pour traiter les problèmes plus complexes et nécessitant une intervention plus directe. Ces agents ont besoin d’un système leur permettant de fournir des conseils utiles en temps réel et d’assurer un suivi immédiat. Une solution téléphonique dans le cloud capable de traiter les appels sur n’importe quel appareil et dans différents pays fait partie intégrante d’un tel système de support. Avec Freshdesk Contact Center, les agents peuvent privilégier les relations clients et offrir une aide appropriée au bon moment.</p> <h4>Freshdesk Contact Center peut vous aider avec :</h4> <ul class="list-fcaller"> <li><strong>Un support technique disponible 24 h/24 et 7 j/7 pour les clients payants :</strong> Est-ce que FlyHigh Inc. peut accéder correctement à son tableau de bord ? L’agent du support peut-il ajouter un ingénieur à l’appel afin d’aider le client ?</li> <li><strong>Des appels sortants pour les ventes :</strong> Les commerciaux peuvent-ils passer des appels avec des <a href="https://www.freshworks.com/freshcaller-cloud-pbx/phone-numbers/local/">numéros locaux</a> différents pour chaque région dont ils sont chargés ? Sont-ils limités par des téléphones de bureau physiques ou peuvent-ils passer des appels depuis n'importe où avec leur système CRM ?</li> <li><strong>Les appels professionnels avec des partenaires :</strong> Les appels à vos revendeurs basés en Allemagne sont-ils consignés dans le système ?</li> </ul> </div> </section> <section class=" " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-dark banner-badges-border-radius stack' id="stripe-156625821210690"> <div class="align-center pt-sm pb-sm font-color-light"> <h5>Votre logiciel + le nôtre = d’excellentes expériences client !</h5> <div class="pt-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS À FRESHCALLER</a> </div> </div> </div> </section> <section id="why" class="section-bucket section-text-media l-section " data-scroll-target="why"> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Avec le système téléphonique basé sur le cloud de Freshdesk Contact Center, vous pouvez :</h2> </div> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-132261804577992" class=" feature-screenshot-right__content col-md-5"> <h3 class="feature-heading">Profiter d’une flexibilité totale sans compromettre sur le contrôle</h3> <p>Pour ajouter des lignes téléphoniques à des bureaux existants ou nouveaux rapidement, vous aurez besoin d'un système vous permettant d’acheter des numéros, d’ajouter des utilisateurs et de configurer un routage en quelques minutes. Contrairement aux systèmes PBX traditionnels, Freshdesk Contact Center dispose d’un tableau de bord numérique dans lequel vous pouvez à tout moment ajouter des licences d’agent ou configurer des workflows d’appels. Vous n’avez pas besoin d'une équipe informatique ou d’un opérateur de réseau afin de planifier les installations de câbles et de lignes fixes des mois à l’avance. Votre système téléphonique peut être prêt le jour même de l’ouverture d’un nouveau bureau commercial régional à Berlin ou à Sydney. Le <a href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-management/realtime-admin-dashboard/">tableau de bord central</a> suit également l’utilisation de tous vos numéros, vous n’avez donc pas à attendre que les opérateurs téléphoniques de chaque région vous fournissent des données.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck2kecse205jx5xfz1bwf298m-leverage-flexibility-without-compromising-control-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck2kecse205jx5xfz1bwf298m-leverage-flexibility-without-compromising-control-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck2kecse205jx5xfz1bwf298m-leverage-flexibility-without-compromising-control-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck2kecse205jx5xfz1bwf298m-leverage-flexibility-without-compromising-control-3x.one-sixth.png 2x" alt="central call dashboard" /> <img class="original-image fadeIn " alt="central call dashboard" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-132261804577992'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-60910041582005" class=" feature-screenshot-left__content col-md-5"> <h3 class="feature-heading">Activez le support contextuel</h3> <p>Un agent de support exceptionnel étudie le problème actuel du client ainsi que ses antécédents, les tickets et conversations antérieurs, et les informations du compte afin de résoudre le problème. Si un client appelle une ligne d’assistance une troisième fois afin de configurer des méthodes de paiement sur son site de commerce en ligne à l’aide d'un de vos logiciels, vos agents peuvent utiliser des tickets, des e-mails, des notes et des enregistrements d’appel afin de déterminer comment aider au mieux cette personne. Un <a href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-management/call-recording-system/">enregistrement d’appel</a> permettra à l’agent de comprendre avec précision ce que le client avait demandé lors d’un précédent appel et à lui fournir des instructions appropriées. Avec l’intégration Freshdesk Contact Center-Freshdesk, vos agents du support peuvent consulter l’historique des interactions qu'un client a eu avec votre entreprise, et ce sur une seule plateforme.</p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck2keeeo5060h71g0urmmoifc-guarantee-painless-personalized-support-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck2keeeo5060h71g0urmmoifc-guarantee-painless-personalized-support-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck2keeeo5060h71g0urmmoifc-guarantee-painless-personalized-support-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck2keeeo5060h71g0urmmoifc-guarantee-painless-personalized-support-3x.one-sixth.png 2x" alt="customer issues along with call history" /> <img class="original-image fadeIn " alt="customer issues along with call history" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-60910041582005'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-128781230773382" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Développez des hubs de ventes n’importe où</h3> <p>Avec Freshdesk Contact Center, vous pouvez aisément acheter des numéros locaux dans plus de 90 pays, rendant ainsi les appels passés par vos commerciaux à des prospects plus crédibles. Plutôt que d’émettre des appels depuis leurs numéros de téléphone mobiles personnels (qui ne sont pas enregistrés dans le système CRM), les commerciaux peuvent masquer leurs numéros professionnels par leurs numéros personnels. Avec l’intégration avec Freshsales, Freshdesk Contact Center consigne chaque appel dans le profil du prospect. Ainsi, la portée effective globale (y compris les réponses aux compagnes par e-mail) peut être mesurée pour tous les prospects. Les commerciaux peuvent rapidement ajouter des tâches de suivi et des rendez-vous, et se consacrer à la vente au lieu de gérer des tâches inutiles. Avec <a href="https://www.freshworks.com/freshcaller-cloud-pbx/mobile-app/">l’application pour smartphone de Freshdesk Contact Center</a>, les directeurs commerciaux peuvent travailler depuis vos bureaux, chez eux ou là où leur travail les mène.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck2kef8yh05j97pg096a6b7hp-build-sales-hubs-anywhere-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck2kef8yh05j97pg096a6b7hp-build-sales-hubs-anywhere-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck2kef8yh05j97pg096a6b7hp-build-sales-hubs-anywhere-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck2kef8yh05j97pg096a6b7hp-build-sales-hubs-anywhere-3x.one-sixth.png 2x" alt="buy local phone number" /> <img class="original-image fadeIn " alt="buy local phone number" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-128781230773382'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" l-section " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-border banner-badges-gradient stack' id="stripe-50468320167976"> <div class="align-center pt-sm pb-sm "> <div class="reduce-image-mobile"> <img src="https://website-assets-fw.freshworks.com/attachments/cke2p1cer0kamimfz5vsii9ye-grid-leader-overall-1141-770x1000.one-half.png" alt="grid leader overall 1141 770x1000"> </div> <h5>G2 Crowd a nommé Freshdesk Contact Center Summer Leader 2020</h5> <p>Secteur des infrastructures de centre de contact</p> </div> </div> </section> <script type="text/javascript"> FW.onLoad(function () { if (FW.Utils.ResponsiveUtilities.isDesktop()) { const imageWidth = 115+'px'; const textSize = 145; FW.$('#stripe-50468320167976.banner-badges img').css('max-width', imageWidth); FW.$('#stripe-50468320167976 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left',textSize+'px'); FW.$('.first-fold #stripe-50468320167976 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left', textSize-20+'px'); }; }); </script> <section id="features" class="section-content-grid pt-xl " data-scroll-target="features"> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Les capacités de Freshdesk Contact Center pour les entreprises de logiciels</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck2kf0dre05qn7pg0c90qxfqs-call-recordings.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>L’enregistrement des appels</h6> <p>Utilisez le tableau de bord de Freshdesk Contact Center pour enregistrer les appels pour la formation, les contrôles qualité ou enregistrer les données tout en respectant les exigences réglementaires. </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck2kf27c206dn71g07oadxpyy-integrated-actions.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Actions intégrées</h6> <p>Créez un prospect/ticket ou annexez un appel à un prospect/ticket existant grâce aux intégrations de Freshsales et Freshdesk.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck2kf7od706pf59fz6osxqp1w-call-masking.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Masquage des appels</h6> <p>Contrôlez l’identifiant de l’appelant vu par les prospects en masquant votre numéro par des numéros personnels/locaux de la région que vous ciblez.</p> </div> </div> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck2kf5j9905uc7pg00quvyflp-scale-as-you-grow-model.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Modèle qui s’adapte à votre développement</h6> <p>Ajoutez des numéros, des licences d’agent et des mises à niveau de votre forfait à mesure que votre entreprise grandit et ne payez que pour ce que vous utilisez ou ce dont vous avez besoin…</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck24nf108081qsqfzy26x2n8b-setup-ivr-menus.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>SVI à entrées multiples</h6> <p>Transférez les appelants aux bons agents et équipes avec une simple pression sur une touche et incluez également des options de libre-service dans le menu.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/ck0z2eyun009ti3g04axdzsfb-reports-and-metrics.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Rapports et indicateurs</h6> <p>Contrôlez les volumes d’appels entrants pour différents numéros/groupes et la disponibilité des agents pour prévoir la rotation du personnel et les horaires d’ouverture de chaque équipe. </p> </div> </div> </div> </div> </section> <section class=" " data-scroll-target="" id =""> <div class="l-page container "> <div class="align-center mb-lg"> <p class="sub-text"> </p> <p class="sub-text">Découvrez-en davantage sur la suite de fonctionnalités Freshdesk Contact Center ici. <a href="/fr/freshcaller-cloud-pbx/features/">Consultez notre page fonctionnalités. </a></p> </div> </div> </section> <section class="pt-xl "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">Ce que nos clients disent de nous</h2> </div> <div id="161846681918364" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-1618466819183641" aria-label="Testimonial 1 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck2kfmg3g06pc71g0qn2rvmky-moreapp.one-half.jpg" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck2kfmg3g06pc71g0qn2rvmky-moreapp.full.jpg 2x" src="https://website-assets-fw.freshworks.com/attachments/ck2kfmg3g06pc71g0qn2rvmky-moreapp.one-sixth.jpg" srcset="https://website-assets-fw.freshworks.com/attachments/ck2kfmg3g06pc71g0qn2rvmky-moreapp.one-sixth.jpg 2x" alt="moreapp" /> <img class="original-image fadeIn " alt="moreapp" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Nous sommes satisfaits et moins stressés. Si nous sommes en pause, nous pouvons nous mettre hors ligne, et le correspondant entend un message professionnel dans lequel nous le dirigeons vers notre centre de support (Freshdesk). Le traitement des appels est à présent bien plus professionnel que lorsque nous répondions aux appels avec nos propres téléphones mobiles.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Clara Sebastián</h6> <div class="author-designation">Product Genius</div> <div class="author-company">MoreApp</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <span class="forward--link link"><a href="/freshcaller-cloud-pbx/case-study/phone-system-for-software-moreapp/" target="_blank">Lire l'étude de cas complète</a></span> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1618466819183642" aria-label="Testimonial 2 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck0njwq4e03xo4gg06zarecu3-fullkom-logo-600x600.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck0njwq4e03xo4gg06zarecu3-fullkom-logo-600x600.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck0njwq4e03xo4gg06zarecu3-fullkom-logo-600x600.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck0njwq4e03xo4gg06zarecu3-fullkom-logo-600x600.one-sixth.png 2x" alt="fullkom logo 600x600" /> <img class="original-image fadeIn " alt="fullkom logo 600x600" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Dans l'ensemble, du point de vue de notre management, l'impact a été positif : il nous a permis d'avoir une meilleure visibilité, de gérer les coûts et de savoir combien nous payons pour nos efforts, ce qui nous aide à mieux définir notre modèle commercial et à nous adapter aux besoins quotidiens de nos clients.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Paul Wheeler</h6> <div class="author-designation">Directeur général</div> <div class="author-company">Fullkom</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <span class="forward--link link"><a href="https://www.freshworks.com/freshcaller-cloud-pbx/case-study/phone-system-for-information-technology-fullkom/" target="_blank">Lire l'étude de cas complète</a></span> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1618466819183643" aria-label="Testimonial 3 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck205vwew0ber8rfzxcrx43ug-anytime-mailbox-logo-for-case-study-5x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck205vwew0ber8rfzxcrx43ug-anytime-mailbox-logo-for-case-study-5x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck205vwew0ber8rfzxcrx43ug-anytime-mailbox-logo-for-case-study-5x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck205vwew0ber8rfzxcrx43ug-anytime-mailbox-logo-for-case-study-5x.one-sixth.png 2x" alt="anytime mailbox logo for case study 5x" /> <img class="original-image fadeIn " alt="anytime mailbox logo for case study 5x" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Nous utilisons Freshcaller depuis plus d'un an maintenant, et nous sommes très heureux de ce logiciel. Freshcaller me permet de gérer et de superviser mon personnel à l'aide du tableau de bord en direct et des outils d'analyse. J'apprécie le fait que Freshdesk, Freshchat et Freshsales fonctionnent tous en harmonie avec Freshcaller.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Nathalie Schroeder</h6> <div class="author-designation">VP des Opérations</div> <div class="author-company">Anytime Mailbox</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <span class="forward--link link"><a href="/freshcaller-cloud-pbx/case-study/phone-system-for-information-technology-anytime-mailbox/" target="_blank">Lire l'étude de cas complète</a></span> </div> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#161846681918364" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#161846681918364" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#161846681918364" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-1618466819183641" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#161846681918364" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-1618466819183642" aria-label="Go to slide 2" aria-selected=false> </li> <li data-target="#161846681918364" data-slide-to="2" class="" tabindex="0" role="tab" aria-controls="panel-1618466819183643" aria-label="Go to slide 3" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section class=" l-section " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-gradient banner-badges-border-radius stack' id="stripe-174028690234900"> <div class="align-center pt-sm pb-sm "> <div class="reduce-image-mobile"> <img src="https://website-assets-fw.freshworks.com/attachments/ck0z3h8pp00qjirg07y18lkk1-artboard-8-3x.one-half.png" alt="artboard 8 3x"> </div> <h4>Fournissez un meilleur service client à l’aide d'une expérience omnicanale</h4> <p>Pour fournir du support 24 h/24 et 7 j/7 aux clients qui utilisent votre logiciel, vous pouvez également découvrir Freshchat, notre logiciel de messagerie moderne, et Freshdesk, notre logiciel de centre de support riche en fonctionnalités. Utilisez-les avec Freshdesk Contact Center pour offrir une expérience omnicanale harmonieuse !</p> </div> </div> </section> <script type="text/javascript"> FW.onLoad(function () { if (FW.Utils.ResponsiveUtilities.isDesktop()) { const imageWidth = 171+'px'; const textSize = 201; FW.$('#stripe-174028690234900.banner-badges img').css('max-width', imageWidth); FW.$('#stripe-174028690234900 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left',textSize+'px'); FW.$('.first-fold #stripe-174028690234900 .banner-badges-inline-image + .banner-badges-inline-text').css('padding-left', textSize-20+'px'); }; }); </script> <section id="135742378383222" class="pb-xl align-center banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h3>Découvrez Freshdesk Contact Center : le système téléphonique conçu pour les entreprises de logiciels </h3> <div class="pt-sm"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS À FRESHCALLER</a> </div> </div> </section> <script> FW.onLoad(function () { FW.$(function(){ FW.$('.open-fchat-widget').on('click', function(event) { event.preventDefault(); window.fcWidget.open(); }); }); }); </script> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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