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id="left-area"> <article id="post-27847" class="et_pb_post post-27847 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/airline-ceos-on-the-paradox-of-gen-z-trust-data-and-personalisation/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-1080x675.png?crop=1" alt="Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-1080x675.png?crop=1" alt="Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/eningeer-1-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/airline-ceos-on-the-paradox-of-gen-z-trust-data-and-personalisation/">Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 26, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><strong>Panel discussion at World Aviation Festival 2024: “Understanding how CEOs are approaching structural industry shifts, potential for growth, sustainability implications and AI business transformation.”</strong></p> <p> </p> <p>At World Aviation Festival 2024, <strong>Henry Harteveldt</strong>, Travel Industry Analyst, Atmosphere Research Group (Moderator), <strong>Julie Shainock</strong>, Global Leader Travel and Transportation Industry, Microsoft, <strong>Surain Adyanthaya</strong>, President – Global Industries, PROS, <strong>Güliz Öztürk</strong>, CEO, Pegasus Airlines, <strong>Patrick Roux,</strong> CEO & MD, SkyTeam, and <strong>Anko Van der Werff</strong>, President & CEO, SAS – Scandinavian Airlines, joined for a CEO panel.</p> <p>The session looked at artificial intelligence (AI) integration, customer-centric innovations that simultaneously benefit airlines, sustainability, intermodal integration, expansion strategies, personalisation, and more.</p> <p>The conversation also explored the expectations of younger, digitally native passengers and the opportunities they opens up for airlines. Öztürk pointed out the paradox gen Z in particular poses for the industry:</p> <blockquote><p><em>“Gen Z expects everything to be highly personalised now. The irony is they don’t want to share data with companies unless they know and trust the company, even though they will put absolutely everything on social media. But it creates a great opportunity for airlines to do more with personalisation.”</em></p></blockquote> <p>The conversation also touched on the current limitations with intermodal travel, Van der Werff expressed frustration saying:</p> <blockquote><p><em>“It’s almost ridiculous that we’re talking about this in 2024. From a customer perspective, why is it so bloody difficult to put one or the other and connect? It should be seamless by now, right? Customers expect it these days, and the Next Generation— they’ll just go to their Uber app and expect that they will leave feedback and a tip on their driver, whatever. You can’t do that with airlines. You can’t book intermodal. It’s ridiculous.”</em></p></blockquote> <p>Watch the full panel now.</p> <p> </p> <div class="ose-youtube ose-uid-edb3c90f7341ee8f8d42d37546200020 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="Panel: How CEOs are approaching structural industry shifts, sustainability implications, AI and more" width="1080" height="600" data-src="https://www.youtube.com/embed/I0-Lec-iR-Q?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/willie-walsh-the-realistic-cost-of-aviations-transition-to-net-zero/">Willie Walsh: The realistic cost of aviation’s transition to net zero</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/the-key-pillars-of-sas-post-chapter-11-business-plan/">The three key pillars of SAS’ post-Chapter 11 business plan</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/">CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry</a></li> </ul> <p> </p> </article> <article id="post-27836" class="et_pb_post post-27836 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/the-most-viable-lowest-cost-solution-to-sustainability-challenge/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--1080x675.png?crop=1" alt="“The most viable, lowest cost solution” to the sustainability challenge" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--1080x675.png?crop=1" alt="“The most viable, lowest cost solution” to the sustainability challenge" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/andrew--480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-most-viable-lowest-cost-solution-to-sustainability-challenge/">“The most viable, lowest cost solution” to the sustainability challenge</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 25, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, Andrew Chang, Managing Director, <a href="https://www.united.com/en/us/fly/company/responsibility/united-airlines-ventures.html">United Airlines Ventures (UAV)</a> shared which technologies UAV is most optimistic about.</p> <p>UAV was established in July 2021, to catalyse innovation around customer experience and decarbonisation initiatives. It invests in companies that shares the airlines “vision for the future” to help drive advancement in the industry.</p> <p>Chang has a leading role in UAV, overseeing investment in innovative technologies and sustainable solutions, as well as supporting corporate development at the airline.</p> <p>Speaking specifically on sustainability, Chang highlighted that 98 per cent of the industry’s emissions come from the consumption of jet fuel. Consequently, UAV is concerned with sustainable aviation fuel as the “most viable lowest cost solution” and is supporting the exploration of a number of pathways to advance the sustainable production of liquid hydrocarbons.</p> <p>Speaking on near term vs long term solutions, Chang added:</p> <blockquote><p><em>“You need to coordinate aviation as a global market. Whatever solutions we pick need to be common and in place throughout the world. Electrification and advancements in battery density, power, and weight limitations could be opportunities, but that’s much further down the chain in terms of time and scope.”</em></p></blockquote> <p>Watch the full interview now.</p> <p>Questions asked:</p> <ol> <li>What is your role with United Airlines?</li> <li>Why did United created United Airlines Ventures?</li> <li>What is the biggest challenge airlines face to reduce their emissions? What are you most optimistic about?</li> </ol> <p> </p> <div class="ose-youtube ose-uid-8bba788e14fb4e9d72690eecf68504df ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title=""The most viable, lowest cost solution" to the sustainability challenge - Andrew Chang, MD, UAV" width="1080" height="600" data-src="https://www.youtube.com/embed/oT21EKAwvv8?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/willie-walsh-the-realistic-cost-of-aviations-transition-to-net-zero/">Willie Walsh: The realistic cost of aviation’s transition to net zero</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/the-key-pillars-of-sas-post-chapter-11-business-plan/">The three key pillars of SAS’ post-Chapter 11 business plan</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/">What excites and concerns airline commercial leaders?</a></li> </ul> <p> </p> </article> <article id="post-27821" class="et_pb_post post-27821 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/willie-walsh-the-realistic-cost-of-aviations-transition-to-net-zero/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--1080x675.png?crop=1" alt="Willie Walsh: The realistic cost of aviation’s transition to net zero" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--1080x675.png?crop=1" alt="Willie Walsh: The realistic cost of aviation’s transition to net zero" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/walsh--480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/willie-walsh-the-realistic-cost-of-aviations-transition-to-net-zero/">Willie Walsh: The realistic cost of aviation’s transition to net zero</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 22, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a></p><p><strong>Keynote Interview with Willie Walsh, Director General of IATA, at World Aviation Festival 2024: “Industry snapshot from IATA”.</strong></p> <p> </p> <p>At World Aviation Festival, Willie Walsh, Director General of IATA joined Henry Harteveldt on stage to discuss the state of the industry and the realistic cost of aviation’s transition to net zero.</p> <p>Walsh contextualised the sustainability challenge against a positive assessment of demand, which sits at 3.5 per cent ahead of 2019 levels. He praised the agility and resilience of the industry both historically and during the pandemic, but highlighted ongoing geopolitical tensions as a significant challenge.</p> <p>Speaking on the cost of sustainability, Walsh warned:</p> <blockquote><p><em>“The transition to net zero is going to be very expensive. I’ve been saying that for years. Politicians have tried to convince people that this is just going to be business as usual. It’s not going to happen. It’s going to be very complex, it’s going to take time, it’s going to take energy, and it’s going to take a hell of a lot of money.”</em></p></blockquote> <p>Walsh estimated that the cost difference between sustainable aviation fuel (SAF) and traditional kerosene from 2024 to 2050 would be approximately $4.7 trillion, an average of $174 billion a year. With the industry set to make a net profit of $30 billion this year and SAF the only viable short term solution, he admitted that the prospect is “frightening” and governments must create frameworks to incentivise SAF production like in the United States.</p> <p>On a <a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">later panel at the event,</a> David Neeleman, Founder & CEO, Breeze Airways challenged Walsh’s sustainable aviation fuel (SAF) position. The Breeze Airways Founder & CEO suggested that the estimated<a href="https://www.rte.ie/news/business/2024/1016/1475805-willie-walsh-on-dublin-airport-cap/"> $174 billion</a> annual cost to bridge the gap between SAF and traditional kerosene would be misplaced, arguing:</p> <blockquote><p><em>“[Aviation] can take away double the emissions we’re producing with a lot less money than you’re talking about.”</em></p></blockquote> <p> </p> <div class="ose-youtube ose-uid-1a63a3ccdbc69116751611519e01d3ba ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Keynote Interview with Willie Walsh, Director General of IATA (World Aviation Festival 2024)" width="1080" height="600" data-src="https://www.youtube.com/embed/F-DmACxfVxc?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/">CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry</a></li> </ul> <p> </p> </article> <article id="post-27811" class="et_pb_post post-27811 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/on-demand-webinar-transforming-airline-retailing-a-value-path-to-offers-and-orders/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-1080x675.png?crop=1" alt="ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and Orders" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-1080x675.png?crop=1" alt="ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and Orders" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/webianr-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/on-demand-webinar-transforming-airline-retailing-a-value-path-to-offers-and-orders/">ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and Orders</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 21, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>Customer expectations are rapidly evolving, and airline commercial technology hasn’t kept pace.</p> <p>Join the PROS team for an insightful webinar on how airlines can navigate the complex IT ecosystem and own the next generation of offer management to drive meaningful revenue growth today.</p> <p>This webinar will explore the critical role of AI in transforming airline retailing, focusing on strategies to maximize revenue, enhance customer experiences, and drive value creation. From AI-driven offer optimization to delivering dynamic offers across digital, NDC, and marketing channels, attendees will gain actionable insights into how airlines can adopt modern retailing practices, invest in the right technologies, and train their teams to achieve maximum ROI.</p> <p>If you missed the live streaming of the webinar, you still have the opportunity to learn how to stay ahead in the competitive airline industry and create seamless, value-driven travel experiences for your customers. Watch it on demand now!</p> <p> </p> <p><img loading="lazy" decoding="async" class="aligncenter wp-image-27816 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392.png" alt="" width="1200" height="472" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392.png 1200w, https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392-980x472.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392-480x270.png?crop=1 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200/472;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27816 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392.png" alt="" width="1200" height="472" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392.png 1200w, https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392-980x472.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/PLAY-keynote-1-e1732203059392-480x270.png?crop=1 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw" /></noscript></p> <p> </p> <p style="text-align: center;"><a href="https://terrapinn.zoom.us/rec/share/f2CaqOr4XR5dLEAX4xUza4TpRGZolpb2kvGdyEiLntFZdUQrx2tghYNthegszaZ_.DStnXtVJX8sxiW_y?startTime=1732111047000"><img loading="lazy" decoding="async" class="aligncenter wp-image-27814 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5.png" alt="" width="600" height="100" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5.png 600w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5-480x80.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600/100;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27814 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5.png" alt="" width="600" height="100" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5.png 600w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-5-480x80.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" /></noscript><strong>IF BLUE BOX IS NOT VISIBLE: ACCESS WEBINAR HERE</strong></a></p> <p> </p> </article> <article id="post-27803" class="et_pb_post post-27803 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-retailing tag-aviationfest tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/cathay-pacifics-plans-to-enhance-retail-capabilities/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-1080x675.png?crop=1" alt="Cathay Pacific’s plans to enhance retail capabilities" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-1080x675.png?crop=1" alt="Cathay Pacific’s plans to enhance retail capabilities" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/retail-2-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/cathay-pacifics-plans-to-enhance-retail-capabilities/">Cathay Pacific’s plans to enhance retail capabilities</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 21, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>This week, Cathay Pacific announced plans to enhance its retail capabilities through an expanded partnership with Amadeus.</p> <p>The Hong Kong flag carrier is catalysing its NDC transition through <a href="https://amadeus.com/en/insights/press-release/cathay-pacific-drives-distribution-strategy-with-amadeus-altea-ndc">Altéa NDC, </a>as it works towards having NDC-sourced content available globally.</p> <p>Placing a focus on “building a differentiated experience” for passengers, Cathay Pacific offers an enriched and efficient shopping experience. The airline’s commitment to customer-centricity was reinforced by Kinto Chan, General Manager Sales and Distribution, Cathay Pacific who said:</p> <blockquote><p><em>“At Cathay, it is our culture to put our partners and customers at the heart of all that we do. That is why it is so important for us to be able to curate diverse and customized products while maintaining excellent reliability in the delivery of our service. We are pleased to strengthen our collaboration with Amadeus whose technology will help us achieve that as we set our sights to become one of the best service brands in the world.”</em></p></blockquote> <p>Today, the airline also released promising traffic figures for October 2024 which showed it hit 10,000 passengers and cargo flight sectors in a single month for the first time this year. Carrying a total of 2,014,105 passengers last month, Cathay expressed optimism for the end of the year “projecting a strong Christmas travel peak” with Japan pinned as a top destination for outbound travel.</p> <p>At Aviation Festival Asia, <span class="Name">Natalie Fung, </span><span class="Jobtitle">Head of Lifestyle Partnerships, Mileage, </span><span class="Org">Cathay Pacific Airways </span><span class="Org">is speaking on a panel asking ‘how can airlines create members for life through rewards and mutual benefit?’ To hear Fung, Nejib Ben-Khedher, <span class="Name">Araz Aliyev,</span> and <span class="Name">David Glantz</span> speak on this panel, <strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&p=1&_gl=1*1gswc5t*_up*MQ..*_ga*Nzk3MjY1MjA5LjE3MzE0ODg1Mjg.*_ga_8ZVPFLKW76*MTczMTQ4ODUyNy4xLjAuMTczMTQ4ODUyNy4wLjAuMA..">book your ticket now!</a></strong></span></p> <p> </p> <p>For more like this see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-indigo-partners-with-amadeus/">NDC: IndiGo partners with Amadeus</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-its-time/">NDC: It’s time</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-challenges-in-adoption-and-growth/">NDC – Challenges in adoption and growth</a></li> </ul> <p> </p> </article> <article id="post-27793" class="et_pb_post post-27793 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/the-key-pillars-of-sas-post-chapter-11-business-plan/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-1080x675.png?crop=1" alt="The three key pillars of SAS’ post-Chapter 11 business plan" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-1080x675.png?crop=1" alt="The three key pillars of SAS’ post-Chapter 11 business plan" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Anko-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-key-pillars-of-sas-post-chapter-11-business-plan/">The three key pillars of SAS’ post-Chapter 11 business plan</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 20, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>SAS – Scandinavian Airlines exited US Chapter 11 bankruptcy proceedings in August and restructured debt of over <a href="https://www.reuters.com/business/aerospace-defense/airline-sas-completes-restructuring-emerges-us-bankruptcy-proceedings-2024-08-28/">$2 billion</a>.</p> <p>At World Aviation Festival, Anko van der Werff, President & CEO at SAS spoke about the airline’s post-Chapter 11 business transformation, investment in digital technology to create industry-leading customer experience, and the recent transition to SkyTeam.</p> <p>On the business transformation Van der Werff pointed to three key pillars: the alliance shift, operational realignment, and customer experience.</p> <p>Speaking about the decision to transition from Star Alliance to SkyTeam, he explained the after restructuring Air France-KLM became a 19.9 per cent owner of SAS and so aligning with the Air France-KLM was a priority. Offering more insight into the rapid transition, he added:</p> <blockquote><p><em>“We changed on the 1st September. Hats off to both teams—the SAS team but also all the SkyTeam teams. Typically, it takes 18 to 24 months before an airline is really solidly in a new alliance and we took seven months. It was incredible, to be honest. I was very nervous the week before going in because you really don’t know what kind of IT mishaps there could be, and there wasn’t any. So it’s been fantastic.”</em></p></blockquote> <p>For more insight into the digital transformation underpinning the airline’s exception customer experience and more, watch the full interview now.</p> <p>Questions asked:</p> <ol> <li>Can you highlight the key strategic priorities in your business transformation following your emergence from Chapter 11. How SAS is positioning itself for the years ahead?</li> <li>You’ve previously mentioned your goal for SAS to become a leader in customer experience, how will your plans to invest in the airline’s digital transformation support this?</li> <li>You recently made the big transition from Star Alliance to SkyTeam, how does this align with your long-term strategy and vision?</li> </ol> <p> </p> <div class="ose-youtube ose-uid-147147d78fd12baf15d50c1cf91174ea ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Anko van der Werff: The three key pillars of SAS' post-Chapter 11 business plan" width="1080" height="600" data-src="https://www.youtube.com/embed/hvmvYtwo8zs?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/">CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/">What excites and concerns airline commercial leaders?</a></li> </ul> <p> </p> </article> <article id="post-27773" class="et_pb_post post-27773 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-1080x675.png?crop=1" alt="CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-1080x675.png?crop=1" alt="CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/skysanner-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/">CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 19, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><strong>Keynote Interview with John Mangelaars, CEO of Skyscanner: “Evolution of Metasearch and the Future of Distribution”</strong></p> <p> </p> <p>At World Aviation Festival, John Mangelaars, CEO of <a href="https://www.skyscanner.com/?previousCultureSource=GEO_LOCATION&redirectedFrom=www.skyscanner.net&userSessionDataId=23e650a9-2169-41f1-8d06-6a7f48868fbf">Skyscanner</a> took to the keynote stage to speak on accessibility, passenger behaviour, generative AI (gen-AI) and machine learning (ML), modern airline retailing, and data.</p> <p>Mangelaars observed, “there’s people that are loyal to an airline, and there’s people that are loyal to their wallet.”</p> <p>With 80 per cent of users arriving to the website undecided on budget, destinations, and dates, Skyscanner plays a critical role in shaping their journey by offering the right deal. Mangelaars stressed this is more about value for money, than the cheapest price, and highlighted how data, gen-AI, and ML are key in anticipating traveller demand and delivering personalised solutions.</p> <blockquote><p><em>“The big one for me is the breakthrough we are seeing in machine learning. I think this is going to be very disruptive and it’s a bit of forgotten area, but with machine learning we are seeing things we haven’t been able to do before. For example, we do projects with students where they reverse engineer the yield curve of an airline. So now we have data on our search behaviour: we see people searching, we see people searching on routes, we see people searching and then booking, so there’s a lot of data we have on what the behaviour of a traveller is, but now we’re also able to predict the price, not just because our algorithm is predicting the price, but because we’re actually looking at the actual yield system which has been reversed engineered by by a machine learning model. So I think we have to get ready for some serious disruption in the industry because things that are secure today won’t be secured tomorrow.”</em></p></blockquote> <p>For more insight, including Mangelaars’ perspective on “where will airlines make their money in the next 6-12 months?” Watch the full interview below.</p> <p> </p> <div class="ose-youtube ose-uid-88caa8ac941e5f991109fca8095c1930 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="CEO of Skyscanner warns ML is about to cause "serious disruption" in the industry" width="1080" height="600" data-src="https://www.youtube.com/embed/Mde0GJddHdc?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/">What excites and concerns airline commercial leaders?</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> </ul> <p> </p> </article> <article id="post-27762" class="et_pb_post post-27762 post type-post status-publish format-standard has-post-thumbnail hentry category-airports category-digital-transformation category-interviews category-blog category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airports/autonomous-stores-and-the-evolution-of-airport-retail/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-1080x675.png?crop=1" alt="Autonomous stores and the evolution of airport retail" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-1080x675.png?crop=1" alt="Autonomous stores and the evolution of airport retail" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Eviden-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airports/autonomous-stores-and-the-evolution-of-airport-retail/">Autonomous stores and the evolution of airport retail</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 18, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, Mario Louca, Managing Director, Aviation, Eviden and Guido van der Sluis – Global Offering Manager Retail In-Store Digitalization joined for a brief conversation about emerging technologies in airport spaces and the future of airport retail.</p> <p><a href="https://eviden.com/">Eviden</a> is a next-gen technology leader in data-driven, trusted and sustainable digital transformation with a strong portfolio of patented technologies. It is a part of the <a href="https://atos.net/en/">Atos Group</a>, which is a global leader in digital transformation helping to design the future of the information space.</p> <p>During the discussion, Louca and Van der Sluis discussed recent trends around passenger experience at the operational level as well as key emerging technologies like quantum computing, connected infrastructure, and smart airports.</p> <p>Speaking on autonomous stores and how they deliver on key customer demands while generating revenue for the airport, Van der Sluis said:</p> <blockquote><p><em>“It’s all about passenger experience passenger and convenience. So we see three elements on that which is personalisation, convenience, and speed. Autonomous store play an essential role in because it enables consumers to complete a shop fast and allows for dynamic store contents which also enables retailers to generate more revenue. Innovations in these technologies will advance over time…” </em></p></blockquote> <p>Questions include:</p> <ul> <li>As a next-gen technology leader, what key trends are you currently seeing with digital transformation that impact the passenger experience across the industry?</li> <li>How does Eviden envision the future of airport retail, and what role will autonomous stores play in shaping that future?</li> <li>Thinking longer term, what emerging technologies do you think have the potential to transform the industry in the next 5 – 10 years? </li> </ul> <p> </p> <div class="ose-youtube ose-uid-832a91081cd2aeb13d0811cf1377e75c ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Autonomous stores and the evolution of airport retail" width="1080" height="600" data-src="https://www.youtube.com/embed/yO8Oo0LOSck?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/">What excites and concerns airline commercial leaders?</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> </ul> <p> </p> </article> <article id="post-27742" class="et_pb_post post-27742 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-payments category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/key-insights-from-our-top-10-linkedin-polls/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--1080x650.png" alt="Key insights from our top 10 LinkedIn polls" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--1080x650.png" alt="Key insights from our top 10 LinkedIn polls" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/POLLS--480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/key-insights-from-our-top-10-linkedin-polls/">Key insights from our top 10 LinkedIn polls</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 14, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><img loading="lazy" decoding="async" class="aligncenter wp-image-27750 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls.png" alt="" width="1414" height="2000" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-480x679.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1414px; --smush-placeholder-aspect-ratio: 1414/2000;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27750 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls.png" alt="" width="1414" height="2000" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-480x679.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" /></noscript></p> <p><img loading="lazy" decoding="async" class="aligncenter wp-image-27752 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1.png" alt="" width="1414" height="2000" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-480x679.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1414px; --smush-placeholder-aspect-ratio: 1414/2000;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27752 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1.png" alt="" width="1414" height="2000" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-1-480x679.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" /></noscript></p> <p><img loading="lazy" decoding="async" class="aligncenter wp-image-27755 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3.png" alt="" width="1414" height="2000" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-480x679.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1414px; --smush-placeholder-aspect-ratio: 1414/2000;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27755 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3.png" alt="" width="1414" height="2000" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3.png 1414w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-1280x1810.png 1280w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-980x1386.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/WAF-polls-3-480x679.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw" /></noscript></p> <p> </p> <p><a href="https://www.terrapinn.com/template/live/go/10950/22954?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"><img loading="lazy" decoding="async" class="aligncenter wp-image-27757 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2.png" alt="" width="600" height="100" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2.png 600w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2-480x80.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600/100;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27757 size-full" src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2.png" alt="" width="600" height="100" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2.png 600w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-2-480x80.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" /></noscript></a></p> <p style="text-align: center;"><strong><a href="https://www.terrapinn.com/template/live/go/10950/22954?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart">DOWNLOAD FOR MORE INSIGHTS</a></strong></p> <p> </p> </article> <article id="post-27726" class="et_pb_post post-27726 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-1080x650.png" alt="What excites and concerns airline commercial leaders?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-1080x650.png" alt="What excites and concerns airline commercial leaders?" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/commerical-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/what-excites-and-concerns-airline-commercial-leaders/">What excites and concerns airline commercial leaders?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 14, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><strong><span class="yt-core-attributed-string--link-inherit-color" dir="auto">Keynote commercial panel: What excites and concerns airline commercial leaders?</span></strong></p> <p> </p> <p><span class="yt-core-attributed-string--link-inherit-color" dir="auto">At World Aviation Festival 2024,<strong> Henry Harteveldt</strong>, Travel Industry Analyst, <a href="https://atmosphereresearch.com/">Atmosphere Research Group</a> (Moderator), </span><strong>Ricky Horwitz,</strong> Global Head of Sales – Travel, Ticketing and Lodging, Allianz Partners,<strong> Onur Dedeköylü, </strong>, Chief Commercial Officer, Pegasus Airlines, <strong>Heike Birlenbach</strong>, Chief Commercial Officer (CCO) & Member of the Board Swiss International Air Lines,<strong> Andrew Murphy</strong>, Chief Business Officer, CarTrawler, and <strong>Melissa Skluzacek</strong>, Director – Trading & Revenue Management, easyJet, joined for the commerical leaders pannel.</p> <p>This session looked at how the industry is managing fluctuating demand, changing consumer preferences, balancing digital innovation and human touch, using tech to drive ancillary revenue, responding to government pressure around the unbundled model, and more.</p> <p>Speaking on untapped opportunities for maximising ancillary revenue, Onur Dedekoylu, Chief Commercial Officer, Pegasus Airlines said:</p> <blockquote><p><em>“Ancillaries should be the number one priority going forward, to maximise revenue per passenger. Airlines have gone so far in terms of dynamic pricing, ticket pricing, and network optimisation […] but haven’t done enough in terms of maximising ancillary revenue yet. We’ve all focused on developing new products, introducing new products, and serving customers with new types of bundles. But, revenue optimisation on ancillaries hasn’t really been our focus […] we need to innovate new sales models in terms of increasing the penetration of existing ancillary product portfolios.”</em></p></blockquote> <p>To learn where these industry leaders see the greatest opportunities for the next 12 months and beyond, watch the full session below.</p> <p> </p> <div class="ose-youtube ose-uid-5c5889cb4167e244516e8a13fc735643 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="What excites and concerns airline commercial leaders? World Aviation Festival 2024" width="1080" height="600" data-src="https://www.youtube.com/embed/5LygDACdajA?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024:</p> <ul> <li><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/sun-country-airlines-ceo-shares-the-secret-sauce-to-remaining-profitable-amid-industry-challenges/">Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid industry challenges</a></li> </ul> <p> </p> </article> <article id="post-27715" class="et_pb_post post-27715 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-payments tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/etihad-airways-upgrades-payment-flexibility-for-personalised-booking-experience/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-1080x650.png" alt="Etihad Airways upgrades payment flexibility for personalised booking experience" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-1080x650.png" alt="Etihad Airways upgrades payment flexibility for personalised booking experience" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/payment-1-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/etihad-airways-upgrades-payment-flexibility-for-personalised-booking-experience/">Etihad Airways upgrades payment flexibility for personalised booking experience</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 13, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a></p><p>This week, Etihad Airways added several<a href="https://www.etihad.com/en/news/etihad-airways-enhances-digital-experience-with-new-customerfocused-features"> new features</a> to its website and mobile app adding greater payment flexibility and personalisation for passengers.</p> <p>Passengers in key markets, including Europe and India now have the option to use local payment methods, aligning with the airline’s mission to deliver a more personalised booking experience. In India, passengers can also access an innovative fare calendar and utilise support offered in Hindi.</p> <p>These updates come alongside a focus on improved loyalty features and an increased emphasis on agency for passengers. Now, customers will benefit from a “more intuitive” booking process with elevated self-service options, and more.</p> <p>Speaking on the updates, Arik De, Chief Revenue and Commercial Officer at Etihad Airways, said:</p> <blockquote><p><em>“The growth in our digital channels has been remarkable, with online direct sales increasing significantly across our key markets. The close collaboration between our Commercial and Digital Technology teams has enabled us to rapidly deliver solutions that our customers want. These enhancements are driving higher customer engagement and growing ancillary revenue through a more personalised booking experience.”</em></p></blockquote> <p>To keep up with the latest payments trends in the APAC region, <strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&p=1&_gl=1*1yxff5h*_up*MQ..*_ga*Nzk3MjY1MjA5LjE3MzE0ODg1Mjg.*_ga_8ZVPFLKW76*MTczMTQ4ODUyNy4xLjAuMTczMTQ4ODUyNy4wLjAuMA..">book your ticket</a></strong> for Aviation Festival Asia where speakers from Air India, SriLankan Airlines, Oman Air, AirAsia SuperApp, and more are unpacking the future of digital payments and customer experience.</p> <p> </p> <p>For more like this also see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/pegasus-airlines-boosts-personalisation-with-new-ai-driven-voice-cloning-technology/">Pegasus Airlines boosts personalisation with new AI-driven voice cloning technology</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ai-5g-and-hyper-personalisation-the-future-of-airline-retailing-with-juan-felipe-restrepo/">AI, 5G, and hyper personalisation: The future of airline retailing with Juan Felipe Restrepo</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/revolutionising-airline-loyalty-the-dawn-of-app-based-solutions/">Revolutionising airline loyalty: The dawn of app-based solutions</a></li> </ul> <p> </p> </article> <article id="post-27704" class="et_pb_post post-27704 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/are-intermediaries-still-essential-in-the-evolving-distribution-landscape/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/PK-.png" alt="Will intermediaries stay essential in the evolving distribution landscape?" width="1080" height="675" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/PK-.png" alt="Will intermediaries stay essential in the evolving distribution landscape?" class="" width="1080" height="675" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/are-intermediaries-still-essential-in-the-evolving-distribution-landscape/">Will intermediaries stay essential in the evolving distribution landscape?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 13, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p><a href="https://www.pkfare.com/">PKKFARE</a> is an innovative global travel trade marketplace offering air tickets, hospitality, and destination products.</p> <p>At World Aviation Festival the company’s Senior Vice President & Co-Founder, Jason Sui joined for five minutes to discuss the shifting value of intermediaries as the industry pushes direct bookings and NDC.</p> <p>Highlighting the continued need for intermediaries, Sui began:</p> <blockquote><p><em>“From my point of view, I think intermediaries are essential because neither the airlines nor the travel sellers are able to quite satisfy the travellers completely. This is because there are some limitations of the IT capabilities from the airline side and limitations of the resources from the travel seller side…”</em></p></blockquote> <p>The conversation also looked at which technological innovations are becoming increasingly important in the changing distribution landscape, as well as investments for ensuring future adaptability. Watch the full conversation below.</p> <p>Questions asked include:</p> <ol> <li>Direct bookings and NDC have become leading trends for airlines. Does this indicate that intermediaries will become unnecessary in the future?</li> <li>What distinct value does PKFARE bring as a travel product aggregator in this evolving landscape?</li> <li>From PKFARE’s perspective, what technological innovations are becoming increasingly essential in the evolving flight distribution landscape?</li> <li>What changes and investments are you making now to ensure adaptability in the face of future challenges?</li> </ol> <p> </p> <div class="ose-youtube ose-uid-5553db609f9744f56ef1412cbda50bd9 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Will intermediaries stay essential in the evolving distribution landscape? Jason Sui, PKFARE" width="1080" height="600" data-src="https://www.youtube.com/embed/E2jUTuUkJB8?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/wizz-air-ceo-jozsef-varadi-on-supply-chain-challenges-and-geopolitical-uncertainty/">Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/how-the-ceo-of-flyadeal-maintains-a-digital-lead/">How the CEO of flyadeal maintains a digital lead</a></li> </ul> <p> </p> </article> <article id="post-27694" class="et_pb_post post-27694 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/emirates-partners-with-spotify/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-1080x650.png" alt="Emirates partners with Spotify" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-1080x650.png" alt="Emirates partners with Spotify" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/spotify-1-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/emirates-partners-with-spotify/">Emirates partners with Spotify</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 12, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a></p><p>Last week, Emirates announced a collaboration with the world’s most popular audio-streaming subscription service, <a href="https://newsroom.spotify.com/2024-11-06/emirates-and-spotify-partner-to-take-inflight-entertainment-to-new-heights/">Spotify</a>.</p> <p>Since the <a href="https://www.emirates.com/media-centre/elevated-entertainment-emirates-launches-curated-content-collaboration-with-spotify/#">6th November</a>, passengers have been able to access Spotify’s curated playlists and podcasts through the airline’s personal inflight entertainment seatback system, <em><a href="https://www.emirates.com/ae/english/experience/inflight-entertainment/ice/">ice</a>. </em></p> <p>Currently, the airline has a library of over 3,500 hours of music as well as podcasts in English, Portuguese, Tagalog and German. Next year, the airline will be adding even more languages to cater to their global customer base, including both Spanish and Hindi.</p> <p>Ian Geller, VP of Business Development at Spotify said:</p> <blockquote><p><em>“At Spotify, we want to be everywhere our listeners are, so we’re thrilled to partner with Emirates to deliver best-in-class playlist and podcast entertainment for fliers around the world. From signature playlists to top podcasts, we’re bringing Emirates customers an inspiring, curated experience—at 30,000 feet and beyond.”</em></p></blockquote> <p>Aligning with the airline’s focus on personalisation, Emirates now offers playlist catering to a range of tastes with mixtapes including “<i>RapCaviar Mixtape</i> – featuring the latest hip-hop, the vibrant <i>Viva Latino Mixtape, </i>throwback<i> All Out 90s Mixtape </i>and the popular <i>Arabic Classics Mixtape, </i>and<i> Jazz Classics Mixtape</i>.”</p> <p>Emirates is not the only airline adding Spotify to their inflight entertainment options. At the start of the year, Delta Air Lines collaborated with Spotify with a new collaborative series called ‘The Passport Sessions’ which bridges songwriters, producers, and artists from “twin cities” to create music and unpack its influence on different cultures. Find out more <a href="https://worldaviationfestival.com/blog/airlines/delta-and-spotify-launch-a-new-collaborative-series/">here</a>.</p> <p> </p> <p>For more like this also see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/delta-and-spotify-launch-a-new-collaborative-series/">Delta and Spotify launch a new collaborative series</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/hainan-airlines-launch-ar-inflight-experience-with-rokid/">Hainan Airlines launch AR inflight experience with Rokid</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/making-the-inflight-streaming-experience-feel-like-home-with-blueprint-by-jetblue/">How JetBlue is making the inflight streaming experience feel like home</a></li> </ul> <p> </p> </article> <article id="post-27679" class="et_pb_post post-27679 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-1080x675.jpg?crop=1" alt="David Neeleman keynote interview: SAF is a “complete waste of money”" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-980x653.jpg 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-480x320.jpg 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-1080x675.jpg?crop=1" alt="David Neeleman keynote interview: SAF is a “complete waste of money”" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-980x653.jpg 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/54082846640_b3d895ef24_k-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/david-neelemans-candid-keynote-interview-saf-is-a-complete-waste-of-money/">David Neeleman keynote interview: SAF is a “complete waste of money”</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 12, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a></p><p><strong>Keynote Interview with David Neeleman, Founder & CEO of Breeze Airways: Understanding more about the future of international expansion at Breeze and finding out what David thinks of the current state of play of the industry?</strong></p> <p> </p> <p><a href="https://www.flybreeze.com/news/breeze-celebrates-three-years-of-flying">Breeze Airways</a> was launched in 2021 and markets itself as “the United States’ only Nice Low Cost Carrier.” The airline’s CEO, David Neeleman is an industry legend having created and launched multiple airlines including Breeze Airways, JetBlue, Morris Air, WestJet, and Azul.</p> <p>In this 15-minute session with BBC Presenter Ben Thompson, Neeleman mapped out the current “bloodbath” in the US airline industry, key differences between US and European markets, restructuring in the ULCC business model, and his vocal opposition to sustainable aviation fuel (SAF).</p> <p>Speaking on the industry’s current approach to sustainability, Neeleman said:</p> <blockquote><p><em> “I just think SAF is a very inefficient way to deal with the problem […] I think it’s a complete waste of money, and I think there are ways to handle climate change and to help [other industries] where it actually makes economic sense. In an airplane, it makes no economic sense whatsoever.”</em></p></blockquote> <p>Watch the full session below to find out Neeleman’s proposed alternative.</p> <p> </p> <div class="ose-youtube ose-uid-ea194d9ee2427ec3a45ee2b836844de9 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Keynote Interview with David Neeleman, Founder & CEO, Breeze Airways (World Aviation Festival 2024)" width="1080" height="600" data-src="https://www.youtube.com/embed/8XyBlIIDR9A?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/marjan-rintel-automation-ai-and-data-at-klm/">Marjan Rintel: Automation, AI, and data at KLM</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/sun-country-airlines-ceo-shares-the-secret-sauce-to-remaining-profitable-amid-industry-challenges/">Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid industry challenges</a></li> </ul> <p> </p> </article> <article id="post-27662" class="et_pb_post post-27662 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-blog category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/wizz-air-ceo-jozsef-varadi-on-supply-chain-challenges-and-geopolitical-uncertainty/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz.png" alt="Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz.png" alt="Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/wizz-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/wizz-air-ceo-jozsef-varadi-on-supply-chain-challenges-and-geopolitical-uncertainty/">Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 11, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, CEO of <a href="https://wizzair.com/en-gb">Wizz Air</a> József Váradi sat with John Strickland, Director, <a href="https://www.jlsconsulting.co.uk/">JLS Consulting</a> to discuss the airline’s key challenges, expansion into new markets, and plans to grow long-haul.</p> <p>The low-cost airline recently <a href="https://www.reuters.com/business/aerospace-defense/wizz-air-h1-profit-falls-33-engine-inspections-mideast-conflict-2024-11-07/">reported</a> a dip in first-half net profit amid geopolitical tensions and supply chain difficulties. During a conversation with Strickland at the World Aviation Festival in October, Váradi mapped out the three categories of challenges the airline is up against and shared his strategies for navigating each of them.</p> <p>Váradi emphasised a renewed commitment to adaptability in the face of geopolitical uncertainty and critical supply chain issues. He explained how the challenges have already influenced operations at the airline and shared insight into how Wizz Air plans to remain competitive despite these constraints.</p> <p>When looking to the future, Váradi expressed confidence in the airline’s strategy going forward, saying:</p> <blockquote><p><em>“From a market standpoint, we feel very comfortable with the opportunities we have […] The dramatically expanded market footprint will deliver new layers of growth opportunities. This helps to ‘hedge our bets’, if you want to put it that way. But we are still sticking to the core strategy of Central & Eastern Europe (CEE). This is a great market, economies are converging, GDPs are growing, and that translates into disproportionate airline growth relative to mature markets like Western Europe.”</em></p></blockquote> <p>For more insight into challenges with Pratt & Whitney engines, the airline’s expansion into the Middle East, and plans to grow long-haul, watch the full interview below.</p> <p> </p> <div class="ose-youtube ose-uid-fa28af7eaad755ff6b00aee16380a2d2 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty" width="1080" height="600" data-src="https://www.youtube.com/embed/wpHn4ppj2dc?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-the-ceo-of-flyadeal-maintains-a-digital-lead/">How the CEO of flyadeal maintains a digital lead</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airports/how-dxb-ceo-paul-griffiths-plans-to-change-passenger-experience/">How DXB CEO Paul Griffiths plans to change passenger experience</a></li> </ul> <p> </p> </article> <article id="post-27647" class="et_pb_post post-27647 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-blog category-payments category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/world-aviation-festival-2024-post-event-report/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-1080x650.png" alt="World Aviation Festival 2024: Post event report" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-1080x650.png" alt="World Aviation Festival 2024: Post event report" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/post-event-report-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/world-aviation-festival-2024-post-event-report/">World Aviation Festival 2024: Post event report</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 11, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>Last month, World Aviation Festival welcomed thousands of attendees for three days of inspiring sessions, workshops, and networking opportunities.</p> <p>With over 300 <a href="https://worldaviationfestival.com/blog/airlines/weekly-spotlight-five-unmissable-sessions-at-waf-2024/">sessions</a> across 20 tracks, this year’s event took a microscope to the latest trends, innovations, and strategies, driving innovation in the industry. Senior Conference Producer, Katie Duffin shared her personal highlights from the event:</p> <p> </p> <p><em>“From the perspective of the conference producers, several highlights made the 2024 World Aviation </em><em>Festival truly exceptional, for example, this year marked the successful launch of several new and highly </em><em>engaging summits, each addressing critical aspects of the future of aviation:</em></p> <p> </p> <p><strong><em>Digital Sustainability Summit: </em></strong></p> <p><em>With sustainability being one of the aviation industry’s top priorities, the </em><em>introduction of this summit allowed industry leaders to discuss innovative ways to achieve net-zero </em><em>emissions through digital solutions. This summit brought together sustainability experts and tech </em><em>innovators, driving meaningful conversations on how data analytics, AI, and other digital tools can </em><em>reduce the carbon footprint of airlines and airports.</em></p> <p> </p> <p><strong><em>Digital Accessibility Summit: </em></strong></p> <p><em>Another critical addition to this year’s event was the Digital Accessibility </em><em>Summit, which focused on how technology can improve the travel experience for passengers with </em><em>disabilities. Attendees were particularly drawn to discussions around how airports and airlines can </em><em>better accommodate travellers with hearing impairments and mobility challenges. This summit was a </em><em>vital step toward ensuring a more inclusive travel environment.</em></p> <p> </p> <p><strong><em>Customer Experience Design Summit: </em></strong></p> <p><em>The importance of customer satisfaction was highlighted with </em><em>the Customer Experience Design Summit, which focused on personalising the passenger journey. </em><em>Airlines and tech companies showcased how cutting-edge digital interfaces and seamless interactions </em><em>can enhance the overall travel experience, ensuring customers feel valued from booking through to </em><em>landing.</em></p> <p><em>These highlights, alongside the broader themes of technology, innovation, inclusivity and sustainability, </em><em>made the 2024 World Aviation Festival a truly memorable event, setting new benchmarks for future </em><em>editions.”</em></p> <p> </p> <p>The post event report is now available if you could not join us in Amsterdam or simply want to:</p> <ul> <li>Review session highlights</li> <li>Read our key takeaways</li> <li>See the event in numbers</li> <li>Take a look at attendee reviews</li> <li>Access the official photos</li> <li>Watch the event highlight reel</li> <li>Join us in 2025</li> </ul> <p>If you are interested in joining us for 2025 in Lisbon, find <strong><a href="https://www.terrapinn.com/conference/aviation-festival/index.stm">more information here.</a></strong></p> <p> </p> <p><a href="https://www.terrapinn.com/template/live/go/10950/22915"><img loading="lazy" decoding="async" class="aligncenter wp-image-27650 lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON.png" alt="" width="492" height="82" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON.png 492w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-480x80.png 480w" data-sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 492px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 492px; --smush-placeholder-aspect-ratio: 492/82;" /><noscript><img loading="lazy" decoding="async" class="aligncenter wp-image-27650 " src="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON.png" alt="" width="492" height="82" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON.png 492w, https://worldaviationfestival.com/wp-content/uploads/2024/11/REPORT-BUTTON-480x80.png 480w" sizes="auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 492px, 100vw" /></noscript></a></p> <p> </p> </article> <article id="post-27629" class="et_pb_post post-27629 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/how-the-ceo-of-flyadeal-maintains-a-digital-lead/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway.png" alt="How the CEO of flyadeal maintains a digital lead" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway.png" alt="How the CEO of flyadeal maintains a digital lead" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/Greenway-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-the-ceo-of-flyadeal-maintains-a-digital-lead/">How the CEO of flyadeal maintains a digital lead</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 8, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><div class="ivm-image-view-model "> <div class="ivm-view-attr__img-wrapper "> <div class="presence-entity presence-entity--size-6"> <div class="presence-entity__indicator presence-entity__indicator--size-6 presence-indicator presence-indicator--is-reachable presence-indicator--size-6"><span dir="ltr"><span aria-hidden="true">At World Aviation Festival, Steven Greenway</span></span>, CEO of <a href="https://www.flyadeal.com/en/search-flight">flyadeal</a> joined for a brief conversation on the airline’s ambitious growth plans, balancing digitalisation with legacy systems, the importance of continuous digital evolution, and alignment with Saudi Vision 2030.</div> </div> </div> </div> <div></div> <div>flyadeal is the Kingdom of Saudi Arabia’s youngest airline and has risen to become one of the fastest growing low-cost carriers (LCCs) in the Middle East. The airline is “<a href="https://www.linkedin.com/company/flyadeal/about/">born from a different perspective</a>” and is the sister airline of full-service Saudi national flag carrier Saudia.</div> <p class="ydp6c370d94yiv1395359500xxmsonormal">Having launched in 2017 as a digital airline, Greenway described flyadeal’s ongoing commitment to the digitalisation process:</p> <blockquote><p><em>“<span class="transcript-segment" data-start="18.08" data-duration="3.32">I think </span><span class="transcript-segment" data-start="19.68" data-duration="3.48">digitalisation never stops. Ju</span><span class="transcript-segment" data-start="21.4" data-duration="4.44">st because you’re born a digital a</span><span class="transcript-segment" data-start="23.16" data-duration="5.119">irline, doesn’t mean that you stop at</span><span class="transcript-segment" data-start="25.84" data-duration="4.199"> that point, it’s been a constant </span><span class="transcript-segment" data-start="28.279" data-duration="3.681">process of reinvention […] </span>I <span class="transcript-segment" data-start="52.079" data-duration="2.8">think the best way to describe it </span><span class="transcript-segment" data-start="53.6" data-duration="2.599">is an ongoing j</span><span class="transcript-segment" data-start="54.879" data-duration="3.121">ourney, chipping away at a lot of </span><span class="transcript-segment" data-start="56.199" data-duration="3.921">different things to be </span><span class="transcript-segment" data-start="58.0" data-duration="4.719">able to keep that edge.”</span></em></p></blockquote> <p>Greenway highlighted the extent of flyadeal’s digitalisation efforts, spanning from front end services to operational processes like crew rosters and cockpit management. Emphasising the importance of innovative technology, Greenway remarked “without it, we’d be dead in the water.”</p> <p>Watch the full interview below to learn how the airline’s mobile app will achieve 99 per cent functionality, how flyadeal navigates legacy systems that are a “necessary evil,” and how it contributes to Vision 2030 goals.</p> <p>Questions asked include:</p> <ol> <li>flyadeal launched in 2017 as a digital airline. Since then, how have your digitalisation efforts evolved and how has this translated into tangible benefits?</li> <li>With plans to grow your network three-fold by 2030, what role does technology play in supporting your ambitious targets?</li> <li>How does your model align with Saudi Vision 2030 and what can we expect from you in the next few years aside from these dramatic growth plans?</li> </ol> <div class="ose-youtube ose-uid-5948ccdd8f31534773cb899e32dd896b ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="How Steven Greenway the CEO of flyadeal maintains a digital lead at the airline" width="1080" height="600" data-src="https://www.youtube.com/embed/dasu1sgEXf8?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></li> <li><a href="https://worldaviationfestival.com/blog/airports/how-dxb-ceo-paul-griffiths-plans-to-change-passenger-experience/">How DXB CEO Paul Griffiths plans to change passenger experience</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/marjan-rintel-automation-ai-and-data-at-klm/">Marjan Rintel: Automation, AI, and data at KLM</a></li> </ul> </article> <article id="post-27622" class="et_pb_post post-27622 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/amadeus-air-distribution-revenue-grows-to-e2230-5-million/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-1080x650.png" alt="Amadeus’ Air Distribution revenue grows to €2,230.5 million" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-1080x650.png" alt="Amadeus’ Air Distribution revenue grows to €2,230.5 million" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/amadeus-4-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/amadeus-air-distribution-revenue-grows-to-e2230-5-million/">Amadeus’ Air Distribution revenue grows to €2,230.5 million</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 8, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>Yesterday, Amadeus <a href="https://corporate.amadeus.com/en/newsroom/amadeus-q3-strong-results-double-digit-growth">released</a> its third quarter results highlighting double-digit growth in the first nine months of 2024. These figures underscore Amadeus’ strong position within global distribution landscape and are informing its optimistic outlook on driving NDC in the sector.</p> <p>Commenting specifically on the results, Luis Maroto, President & CEO of Amadeus said:</p> <div class="parbase text aem-GridColumn aem-GridColumn--default--12"> <blockquote><p><em>“Amadeus is accelerating investment and aims to become the undisputed aggregator of NDC volumes for airlines and travel agencies, to lead the airline IT retailing transformation, and to be the IT provider of reference to the hospitality industry.”</em></p></blockquote> <p>Key highlights from the announcement include a 10 per cent increase in Air Distribution revenue with steady booking growth of 3.4 per cent and unitary booking revenue expansion of 6.4 per cent. This growth is punctuated with an impressive list of NDC distribution agreements and partnerships with notable airlines including Delta Air Lines, Virgin Australia, and IndiGo.</p> <p>Other key stats from the announcement include a 12.9 per cent increase in Hospitality & Other Solutions revenue and 16.2 per cent increase in Air IT Solutions revenue.</p> <p> </p> <p>For more like this also see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-indigo-partners-with-amadeus/">NDC: IndiGo partners with Amadeus</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/a-glimpse-at-americans-new-ndc-strategy/">A glimpse at American’s new NDC strategy</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-challenges-in-adoption-and-growth/">NDC – Challenges in adoption and growth</a></li> </ul> </div> <p> </p> </article> <article id="post-27608" class="et_pb_post post-27608 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-1080x650.png" alt="Walsh and Neeleman clash over sustainability in keynote CEO panel" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-480x260.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-1080x650.png" alt="Walsh and Neeleman clash over sustainability in keynote CEO panel" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-1080x650.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-980x531.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/kyenote-CEO-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/walsh-and-neeleman-clash-over-sustainability-at-keynote-ceo-panel/">Walsh and Neeleman clash over sustainability in keynote CEO panel</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 7, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, <strong>Henry Harteveldt</strong>, Travel Industry Analyst, Atmosphere Research Group (Moderator), <strong>Marjan Rintel</strong>, CEO, KLM, <strong>Willie Walsh</strong>, Director General, IATA, <strong>David Neeleman</strong>, Founder & CEO, Breeze Airways, and<strong> Theo Panagiotoulias</strong>, CEO, Star Alliance joined for the keynote CEO panel.</p> <p>The session, titled “<em>Mitigating geopolitics, adopting Gen AI, building more efficiency and managing supply chain issues – what’s the state of play?</em>” spanned a range of polarising topics, including digitalisation, challenges and pain points, air traffic management (ATM) frictions, sustainability, and more.</p> <p>During the panel, Neeleman challenged Walsh’s sustainable aviation fuel (SAF) position. The Breeze Airways Founder & CEO suggested that the estimated<a href="https://www.rte.ie/news/business/2024/1016/1475805-willie-walsh-on-dublin-airport-cap/"> $174 billion</a> annual cost to bridge the gap between SAF and traditional kerosene would be misplaced, arguing:</p> <blockquote><p><em>“[Aviation] can take away double the emissions we’re producing with a lot less money than you’re talking about.”</em></p></blockquote> <p>The panellists also debated aviation’s position within the broader ecosystem where some players are extracting disproportionate value “off the back of the hard work airlines do.”</p> <p>To hear from these industry leaders on digitalisation, correcting bottlenecks, areas where technology holds the greatest potential, Single European Skies, and much more, watch the full session now.</p> <p> </p> <div class="ose-youtube ose-uid-327b5e9b14585b830df5284c6ea3d27a ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="Keynote CEO Panel at World Aviation Festival 2024" width="1080" height="600" data-src="https://www.youtube.com/embed/nusQrCXQGZU?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li><a href="https://worldaviationfestival.com/blog/airlines/marjan-rintel-automation-ai-and-data-at-klm/">Marjan Rintel: Automation, AI, and data at KLM</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airports/how-dxb-ceo-paul-griffiths-plans-to-change-passenger-experience/">How DXB CEO Paul Griffiths plans to change passenger experience</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/sun-country-airlines-ceo-shares-the-secret-sauce-to-remaining-profitable-amid-industry-challenges/">Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid industry challenges</a></li> </ul> <p> </p> </article> <article id="post-27585" class="et_pb_post post-27585 post type-post status-publish format-standard has-post-thumbnail hentry category-airports category-digital-transformation category-interviews category-blog category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airports/how-dxb-ceo-paul-griffiths-plans-to-change-passenger-experience/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1.png" alt="How DXB CEO Paul Griffiths plans to change passenger experience" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /><noscript><img src="https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1.png" alt="How DXB CEO Paul Griffiths plans to change passenger experience" class="" width="1080" height="675" srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1.png 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/griffiths-1-480x300.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></noscript> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airports/how-dxb-ceo-paul-griffiths-plans-to-change-passenger-experience/">How DXB CEO Paul Griffiths plans to change passenger experience</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 4, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>At World Aviation Festival, Paul Griffiths, CEO of <a href="https://dubaiairports.ae/">Dubai Airports</a> discussed customer-centric innovation and the role of technology in supporting growth.</p> <p>Taking a critical look at the existing passenger journey, Griffiths explained:</p> <blockquote><p><em>“I can’t think of another product or service that we consume on a regular basis where there are so many disaggregated steps during the whole customer journey. What I want to do is make sure we remove as many of those as possible.”</em></p></blockquote> <p>In the interview, the Dubai Airports CEO explored tech aimed at streamlining flow rate with minimal disruption, the various applications of biometrics, and other efficiency-based innovations.</p> <p>Additionally, Griffiths explored reimagining dwell spaces, wanting to “move away from the idea that airport retail has to be all about a supermarket experience.”</p> <p>Reflecting on the broader importance of technology, Griffiths explained how advancements have supported the airport’s growth from 30 mil passengers in 2007 with 5,500 staff to 93 mil passengers with just 1,700 staff, highlighting the critical role of technology in facilitating this productivity increase.</p> <p>Watch the full interview below for more.</p> <p>Questions include:</p> <ul> <li>According to ACI World’s 2023 data, Dubai International became the second busiest airport in the world. How instrumental has innovative technology been in supporting this growth? Can you give any specific examples?</li> <li>In many ways, the growth of the industry seems to sit in contrast with sustainability objectives. How can we marry these to balance business goals with greener operations?</li> <li>You have said before airports are “in the hospitality business.” What customer-centric innovation are you focusing on at the moment to deliver a world-class experience for passengers?</li> </ul> <p> </p> <div class="ose-youtube ose-uid-852f51339ebcfa156f340789f37d9a23 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe loading="lazy" allowFullScreen="true" title="How DXB CEO Paul Griffiths plans to change passenger experience" width="1080" height="600" data-src="https://www.youtube.com/embed/s5u_iCldlFQ?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 also see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/marjan-rintel-automation-ai-and-data-at-klm/">Marjan Rintel: Automation, AI, and data at KLM</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/changes-at-schiphol-pieter-van-oord-shares-details-on-the-6-billion-eur-investment-plan/">Sustainability “next steps” with Pittsburgh International Airport’s CEO</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/changes-at-schiphol-pieter-van-oord-shares-details-on-the-6-billion-eur-investment-plan/">Changes at Schiphol: Pieter van Oord shares details on the 6 billion EUR investment plan</a></li> </ul> <p> </p> </article> <div class="pagination clearfix"> <div class="alignleft"><a href="https://worldaviationfestival.com/author/jessicabrownlow/page/2/" >« Older Entries</a></div> <div class="alignright"></div> </div> </div> </div> </div> </div> <span class="et_pb_scroll_top et-pb-icon"></span> <footer id="main-footer"> <div id="footer-bottom"> <div class="container clearfix"> <div id="footer-info">World Aviation Festival - Technology and innovation news for the aviation industry</div> </div> </div> </footer> </div> </div>  <script defer id="bilmur" data-customproperties="{"woo_active":"0"}" data-provider="wordpress.com" data-service="atomic" src="https://s0.wp.com/wp-content/js/bilmur.min.js?m=202448"></script> <script data-cfasync="false"> (function(w,i,s,e){window[w]=window[w]||function(){(window[w].q=window[w].q||[]).push(arguments)};window[w].l=Date.now();s=document.createElement('script');e=document.getElementsByTagName('script')[0];s.defer=1;s.src=i;e.parentNode.insertBefore(s, e)}) ('wisepops', '//wisepops.net/loader.js?v=2&h=xB9aNM5HXy'); 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