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id="left-area"> <article id="post-28537" class="et_pb_post post-28537 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/japan-airlines-feature-rich-dynamic-package-platform/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/JAL2-1080x675.png?crop=1" alt="Japan Airlines’ “feature-rich” dynamic package platform" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/JAL2-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/02/JAL2-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/JAL2-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/japan-airlines-feature-rich-dynamic-package-platform/">Japan Airlines’ “feature-rich” dynamic package platform</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Feb 11, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>Capitalising on the increase in inbound demand, Japan Airlines has <a href="https://press.jal.co.jp/en/release/202502/008624.html">upgraded</a> its inbound dynamic package platform, making ticket sales more customer-focused and seamless.</p> <p>The “Japan Airlines Vacations” website enables passengers to combine round-trip international air tickets, connecting domestic air tickets, 5,000 hotels, and a range of activities into a single purchase.</p> <p>Yesterday, it was announced the website has been redesigned for a more user-friendly experience including several new features to streamline the travel planning process. These include:</p> <p> </p> <div style="width: 1282px" class="wp-caption aligncenter"><img fetchpriority="high" decoding="async" src="https://press.jal.co.jp/en/items/uploads/eac667dce6fc7b174e70cb6a4b804a65c3457640.jpg" alt="image.jpg" width="1272" height="595" /><p class="wp-caption-text">Image credit: JAL website</p></div> <p> </p> <p>The press release also explained:</p> <blockquote><p><em>“To help customers easily find their ideal packages, the website now features a quick view for detailed information on accommodations and activities, and a filter function for easy searches by category, such as ski packages and entertainment facilities, offering a rich line up of options. These enhancements make the booking process smoother and faster.”</em></p></blockquote> <p> </p> <p>For more like this see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/technology-retail-and-distribution-an-interview-with-richard-engelmann-regional-vice-president-asia-oceania-and-india-at-japan-airlines/">Technology, retail, and distribution. An interview with Richard Engelmann, Regional Vice President, Asia, Oceania, and India at Japan Airlines</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-sustainability-benefits-of-jals-any-wear-anywhere/">The sustainability benefits of JAL’s “Any Wear, Anywhere”</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/a-look-at-flight-data-trends-and-the-on-time-performance-leaders-in-asia-pacific/">A look at flight data trends and the On-Time Performance leaders in Asia Pacific</a></li> </ul> <p> </p> </article> <article id="post-28512" class="et_pb_post post-28512 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-payments category-retailing category-travel-technology tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/aviation-festival-asia-2025-the-leading-apac-tech-conference-driving-innovation/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/AFA-1080x675.png?crop=1" alt="Aviation Festival Asia 2025: The leading APAC tech conference driving innovation" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/AFA-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/02/AFA-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/AFA-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/aviation-festival-asia-2025-the-leading-apac-tech-conference-driving-innovation/">Aviation Festival Asia 2025: The leading APAC tech conference driving innovation</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Feb 10, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>Next week, Aviation Festival Asia (AFA) returns for its biggest year yet, bringing industry decision makers together to explore the cutting-edge of digital transformation. This year, AFA is reimagining the way attendees engage with the event.</p> <p>2025 will feature a streamlined agenda of targeted tracks and an expanded range of interactive formats including roundtables, networking opportunities, and the highly anticipated start up pitch competition.</p> <p>This event is the region’s most important aviation technology conference and exhibition, connecting pioneers with key stakeholders and tech suppliers. From 18-19<sup>th</sup> February, the Suntec Centre, Singapore will be filled with 2,500+ executives ready to be inspired by 160 world class speakers, 40 start ups, and 80 sponsors and exhibitors.</p> <p>What’s new this year?</p> <ul> <li>A streamlined agenda enabling attendees to get the most out every session</li> <li>Expanded 1:1 networking opportunities to facilitate relationship building with the senior stakeholders building the future of travel</li> <li>An extensive lineup of roundtables for in depth conversations on industry challenges including: IROPs, AI-powered modern airline retailing, and more</li> <li>Brand new partnership with Star Alliance strengthening connections with leading airlines in the region</li> <li>A highly anticipated start up pitch competition hosted by the VP Innovation at IAG, keeping industry giants in touch with front-line innovation</li> <li>Media partnerships with Bloomberg, BBC, and CNBC who will each be represented on the keynote stage</li> <li>On-floor experiences including champagne and an interactive arcade game at one of the booths</li> </ul> <p>Attendees can expect open, honest conversations designed to drive innovation featuring key industry pioneers from across Retail & IT, AI, Sustainability, Payments, Airport Tech, Marketing, Loyalty, IFEC, Passenger Experience, and IROPs. This year’s speakers include:</p> <ul> <li>Julia Simpson, President and Chief Executive Officer, WTTC</li> <li>Paul Griffiths, CEO, Dubai Airports</li> <li>Ajay Singh, CEO, SpiceJet</li> <li>Cyril Girot, CEO, Cambodia Airports</li> <li>Nadia Omer, CEO, AirAsia MOVE</li> <li>Nejib Ben-Khedher, SVP Skywards, Emirates</li> <li>Vijay Kumar, CIO, Malaysia Airports</li> <li>Andy Koh, VP Application Services, Singapore Airlines</li> </ul> <p><strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=partners&utm_medium=aerotime&utm_campaign=part&trc=part">Book your ticket now.</a></strong></p> <p>Learn more about what is on at Aviation Festival Asia by <a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/Agenda.stm?utm_source=partners&utm_medium=aerotime&utm_campaign=part&trc=part">viewing the agenda:</a></p> <p> </p> <p>For more on what to expect see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/afa-spotlight-top-themes-debates-to-watch-out-for/">AFA spotlight: Top themes & debates to watch out for</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/afa-spotlight-it-takes-a-village-to-raise-a-start-up/">AFA spotlight: “It takes a village to raise a start up”</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025-2/">Agenda spotlight: Five unmissable sessions at AFA 2025</a></li> </ul> <p> </p> </article> <article id="post-28474" class="et_pb_post post-28474 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-payments category-retailing category-travel-technology tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025-2/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1" alt="Agenda spotlight: Five unmissable sessions at AFA 2025" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025-2/">Agenda spotlight: Five unmissable sessions at AFA 2025</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Feb 4, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>It is now two weeks until<a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/index.stm?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"> Aviation Festival Asia</a>, where some of the most respected leaders from across the industry ecosystem will gather to share insights, troubleshoot challenges, and drive innovation.</p> <p>With so many sessions to choose from, this weekly series will highlight some unmissable panels and interviews making it easier for you to navigate the event. If you haven’t already –<a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"><strong> book your ticket now</strong></a> to be a part of the discussion!</p> <p>Make sure to check the <a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/Agenda.stm">agenda</a> for the latest timings.</p> <p>Here are the next five sessions that you do not want to miss, in no particular order…</p> <p> </p> <div id="attachment_28494" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28494" class="wp-image-28494 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/1-2.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/1-2.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/02/1-2-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/02/1-2-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/1-2-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28494" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28493" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28493" class="wp-image-28493 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/2-3.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/2-3.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/02/2-3-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/02/2-3-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/2-3-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28493" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28492" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28492" class="wp-image-28492 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/3-3.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/3-3.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/02/3-3-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/02/3-3-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/3-3-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28492" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28491" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28491" class="wp-image-28491 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/4-3.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/4-3.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/02/4-3-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/02/4-3-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/4-3-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28491" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28490" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28490" class="wp-image-28490 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/02/5-3.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/02/5-3.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/02/5-3-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/02/5-3-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/02/5-3-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28490" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <p> </p> <p>For more like this see:</p> <ul> <li><a href="https://worldaviationfestival.com/blog/airlines/weekly-spotlight-five-unmissable-sessions-at-afa-2025/">(1) Agenda spotlight: Five unmissable sessions at AFA 2025</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025/">(2) Agenda spotlight: Five unmissable sessions at AFA 2025</a></li> </ul> <p> </p> </article> <article id="post-28430" class="et_pb_post post-28430 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/the-secret-to-customer-centric-retailing/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/celia-blog-1080x675.png?crop=1" alt="The secret to customer-centric retailing" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/celia-blog-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/celia-blog-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/celia-blog-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-secret-to-customer-centric-retailing/">The secret to customer-centric retailing</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 28, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>At World Aviation Festival, Celia Muñoz Espin, Commercial Strategy and Distribution Director at <a href="https://www.iberia.com/gb/?language=en&cq_src=google_ads&cq_cmp=330124289&cq_con=22739756249&cq_term=iberia&cq_med=&cq_plac=&cq_net=g&cq_plt=gp&esl-k=google-ads|ng|c612570657348|me|kiberia|p|t|dc|a22739756249|g330124289&utm_source=google&utm_medium=cpc&utm_campaign=search-330124289&gad_source=1&gclid=CjwKCAiAneK8BhAVEiwAoy2HYVNMafxT7Nxn_Ergcqq-vT8dl9fJLsvqRgN6MoVzuqCQ9B6EfQfLWBoCroMQAvD_BwE">Iberia</a> discussed customer-driven innovation, tech advancements, and the collaborative strategies shaping the future of travel retailing.</p> <p>Muñoz Espin underscored the importance of shifting to a customer-centric mindset. She described this as a key challenge but also an opportunity, driving truly personalised offers.</p> <p>Speaking on customer centricity in ravel retailing, Muñoz Espin added:</p> <blockquote><p><em>“The main challenge and the main goal is to change our mindset to think that the customer has to be in the centre of everything. We need to think about what is a necessity for the customer and how we can adapt our proposal to them. This means developing content that suits them by understand their needs, developing the appropriate content, and then bringing this in with a technology that suits—flexible, quick, and adaptable.”</em></p></blockquote> <p>Looking at the importance of collaboration and partnerships in developing effective retail technology, Muñoz Espin warned “we cannot do it alone.” Through connecting with an ecosystem of partners and providers, the airline is incorporating fresh perspectives and setting new expectations on what is possible.</p> <p>For more insights into NDC, innovation, and what is next at Iberia, watch the full interview below.</p> <p>Questions asked include:</p> <ul> <li>What have been the major challenges as the industry transitions to this next generation of travel retailing?</li> <li>You have partnered with some major tech providers to accelerate NDC adoption, how have these enhanced your overall position in the retail ecosystem?</li> <li>What’s next for your retail strategy? What other customer-centric innovations are you working on in the retail space?</li> </ul> <p> </p> <div class="ose-youtube ose-uid-f9ffc73ab1f36db62572bddc1c7558df ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="The secret to customer-centric retailing" width="1080" height="600" data-src="https://www.youtube.com/embed/oOSU4j2Kito?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/three-cybersecurity-tips-southwest-airlines-chief-information-security-officer/">Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/crypto-digital-wallets-and-disrupting-payments/">Crypto, digital wallets, and disrupting payments</a></li> <li><a href="https://worldaviationfestival.com/blog/airports/how-ber-used-ai-to-improve-baggage-efficiency-from-80-to-95-per-cent/">How did BER use AI to improve baggage efficiency from 80 to 95 per cent?</a></li> </ul> <p> </p> </article> <article id="post-28420" class="et_pb_post post-28420 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-payments category-retailing category-travel-technology tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1" alt="Agenda spotlight: Five unmissable sessions at AFA 2025" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/agenda-spotlight-five-unmissable-sessions-at-afa-2025/">Agenda spotlight: Five unmissable sessions at AFA 2025</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 28, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>It is now less than a month until<a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/index.stm?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"> Aviation Festival Asia</a>, where some of the most respected leaders from across the industry ecosystem will gather to share insights, troubleshoot challenges, and drive innovation.</p> <p>With so many sessions to choose from, this weekly series will highlight some unmissable panels and interviews making it easier for you to navigate the event. If you haven’t already –<a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"><strong> book your ticket now</strong></a> to be a part of the discussion!</p> <p>Make sure to check the <a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/Agenda.stm">agenda</a> for the latest timings.</p> <p>Here are the next five sessions that you do not want to miss, in no particular order…</p> <p> </p> <div id="attachment_28427" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28427" class="wp-image-28427 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/satisfaction.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/satisfaction.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/satisfaction-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/satisfaction-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/satisfaction-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28427" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28426" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28426" class="wp-image-28426 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-2.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-2.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-2-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-2-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-2-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28426" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28425" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28425" class="wp-image-28425 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-5.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-5.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-5-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-5-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-5-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28425" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28424" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28424" class="wp-image-28424 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-2.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-2.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-2-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-2-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-2-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28424" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28423" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28423" class="wp-image-28423 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-2.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-2.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-2-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-2-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-2-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28423" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <p> </p> <p>For more like this see:</p> <ul> <li><a href="https://worldaviationfestival.com/blog/airlines/weekly-spotlight-five-unmissable-sessions-at-afa-2025/">(1) Agenda spotlight: Five unmissable sessions at AFA 2025</a></li> </ul> <p> </p> </article> <article id="post-28318" class="et_pb_post post-28318 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-payments category-retailing category-travel-technology"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/weekly-spotlight-five-unmissable-sessions-at-afa-2025/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1" alt="Agenda spotlight: Five unmissable sessions at AFA 2025" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/top-sessions-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/weekly-spotlight-five-unmissable-sessions-at-afa-2025/">Agenda spotlight: Five unmissable sessions at AFA 2025</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 21, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>It is now less than a month until<a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/index.stm?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"> Aviation Festival Asia</a>, where some of the most respected leaders from across the industry ecosystem will gather to share insights, troubleshoot challenges, and drive innovation.</p> <p>With so many sessions to choose from, this weekly series will highlight some unmissable panels and interviews making it easier for you to navigate the event. If you haven’t already –<a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart"><strong> book your ticket now</strong></a> to be a part of the discussion!</p> <p>Make sure to check the <a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/Agenda.stm">agenda</a> for the latest timings.</p> <p>Here are the first five sessions that you do not want to miss, in no particular order…</p> <p> </p> <div id="attachment_28374" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28374" class="wp-image-28374 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/new-keynote.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/new-keynote.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/new-keynote-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/new-keynote-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/new-keynote-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28374" class="wp-caption-text">Check agenda for the latest timings (link above)</p></div> <div id="attachment_28320" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28320" class="wp-image-28320 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-1.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-1.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-1-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-1-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airports-invest-in-relevant-and-long-lasting-passenger-technology-1-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28320" class="wp-caption-text">Check agenda for the latest timings (link above).</p></div> <div id="attachment_28323" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28323" class="wp-image-28323 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-4.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-4.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-4-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-4-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/jess-session-highlights-for-article-4-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28323" class="wp-caption-text">Check agenda for the latest timings (link above).</p></div> <div id="attachment_28322" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28322" class="wp-image-28322 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-1.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-1.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-1-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-1-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-Innovation-Ignition-Separating-hype-from-reality-1-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28322" class="wp-caption-text">Check agenda for the latest timings (link above).</p></div> <div id="attachment_28321" style="width: 1930px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-28321" class="wp-image-28321 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-1.png" alt="" width="1920" height="1080" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-1.png 1920w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-1-1280x720.png?crop=1 1280w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-1-980x551.png?crop=1 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Panel-How-can-airlines-leverage-IFEC-to-enhance-passenger-satisfaction-optimize-operational-efficiency-and-generate-revenue-in-an-increasingly-digitalized-aviation-landscape-1-480x270.png?crop=1 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920/1080;" /><p id="caption-attachment-28321" class="wp-caption-text">Check agenda for the latest timings (link above).</p></div> <p> </p> </article> <article id="post-28303" class="et_pb_post post-28303 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-blog category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/will-commercial-airline-it-really-become-modular-and-open/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/boris-1-1080x675.png?crop=1" alt="Will commercial airline IT really become modular and open?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/boris-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/boris-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/boris-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/will-commercial-airline-it-really-become-modular-and-open/">Will commercial airline IT really become modular and open?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 20, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>No doubt, commercial airline operations are going through one of the biggest evolutions in decades. Disintermediation continues to take place as traditional GDS-based distribution is increasingly replaced by distribution through new, often NDC-based, channels. In addition, customer-centric airline retailing is removing the legacy concept of trip-based commercial processes.</p> <p>This leads to the replacement of well-established system environments such as Passenger Service Systems (PSS), which have been around for often thirty or forty years, by modern Offer and Order-based airline retailing platforms. These platforms are built on modern modular architectures, consisting of numerous single components. Therefore, the evolution of our industry is not only going through a path towards modern and customer-centric retailing, but also through a strategic path to substitute legacy, monolithic PSS by modern and modular systems.</p> <p>In the upcoming world of Offers and Orders, airlines truly have the possibility to execute a “best of breed” approach when it comes to choosing components for their commercial IT landscape. In the traditional legacy PSS world, most of the commercial systems are provided by the PSS provider. Of course, there have always been individual components where solutions from highly specialised providers were used, such as Revenue Management or Revenue Accounting, but it is true to state that most of the commercial applications were provided by the PSS supplier. Therefore, airlines had little opportunity to bring together a solution environment that was provided by a heterogeneous vendor community. The need to integrate solutions was limited, business continuity was the job of a single supplier, and an airline CIO only (more or less) had to manage a single, albeit dominant IT partner. The legacy world was easy, but choice was limited.</p> <p>Now we aim for a different paradigm. Modularity is key when it comes to Offer and Order-based commercial systems. Different components need to be integrated and work with systems often from competing suppliers, service levels need to be maintained in a multi-vendor set up, all based on an enterprise architecture which needs to be owned (or at least controlled) by the airline. However, this also leads to opportunities for airlines. Airlines can execute a real “best of breed” approach, choosing those systems and components that make most sense for them. The bespoke modular set up enables airlines to better differentiate and, in all consequences, also to provide “their flavour” to the customer experience. It is yet to be seen which airlines will make best use of this new freedom, as they individually need to balance complex, heterogeneous systems and the best individual set of solutions.</p> <p>However, what does this mean for the IT vendor community? Until now the PSS market has been dominated by two major providers, Amadeus and Sabre (not considering Travelsky with their local dominance in mainland China). While this may be over-simplifying things a little, the commercial airline IT world could be separated into “Amadeus carriers”, “Sabre carriers” and “all others”. Providers of point solutions had to either integrate into the one or the other, if they were chosen over the PSS provider for a specific solution. Integration was often based on the APIs and other standards the PSS provider enforced.</p> <p>And with Offer and Order management? Of course, on the vendor side of the equation, the big market players are aiming to provide a solution stack that covers all (or at least most) of the functionality an airline requires for their commercial operations. However, a lot of airlines are planning to make use of the new freedom of components and plan to choose solutions from different suppliers. This is driven by both a desire to break the transition into manageable chunks as well as constructing the ideal portfolio of solutions. Besides the complexity that the airlines need to handle for such a construct, the IT vendors also now need to re-think their interaction with their peers:</p> <ul> <li>Vendors need to become more open to collaborate with each other, including joint project planning and taking joint responsibility towards airline delivery.</li> <li>There is a difference between modularity and openness. A system environment provided by a single supplier can be modular but not open to third-party solutions. This applies not only to technical capabilities such as interfaces or open APIs, it also covers commercial terms. We have often experienced that the utilisation and integration of a third-party solution has been made commercially unfeasible by the main supplier, through extra (sometimes hidden) fees or other contractual terms such as weak service level agreements.</li> <li>IATA is defining the standards for Offer and Order management systems, but are they detailed enough for vendors to easily integrate on a module level?</li> <li>Airline first. Just as airlines are focusing on the customer, vendors should fundamentally shift their focus to serving the airline, even if this leads to some (short term) missed revenue opportunities. In the long run, airlines will most probably honour this, and it will be to the benefit of the vendor.</li> </ul> <p>We will see over the next three to four years if modularity leads to openness and real airline-focused vendor cooperation. Or to put it differently, how will the new balance between “the winner (vendor) takes all” and “true collaboration in an open and modular world to best support airlines” play out? Whether you’re an airline, a vendor or just would like to explore this journey further, feel free to reach out to us!</p> <p> </p> <p>For more from Travel in Motion see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/payments/the-magic-triangle-of-payments/">The magic triangle of payments</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/moving-to-cloud-nine/">Moving to cloud nine</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/esg-in-the-world-of-airlines/">ESG in the world of airlines</a></li> </ul> <p> </p> <hr /> <p><a href="https://www.linkedin.com/in/borispadovan/">Article by Boris Padovan</a>, <a href="https://travelinmotion.ch/">Travel in Motion AG</a></p> <p> </p> </article> <article id="post-28296" class="et_pb_post post-28296 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/from-flight-centric-to-customer-centric-how-ndc-is-reshaping-retail/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/lesley-1080x675.png?crop=1" alt="From flight-centric to customer-centric: How NDC is reshaping retail" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/lesley-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/lesley-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/lesley-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/from-flight-centric-to-customer-centric-how-ndc-is-reshaping-retail/">From flight-centric to customer-centric: How NDC is reshaping retail</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 17, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, Lesley Harris, Chief Operations Officer (COO), <a href="https://w3.accelya.com/">Accelya</a> discussed the transformative role of NDC in modernising airline retail strategies describing it as a foundation for heightened customer centricity.</p> <p>The brief conversation looked at how NDC is an enabler of further change which can tackled with a modular approach enabling airlines to dictate their retail and distribution strategy.</p> <p>Harris explained how NDC and customer-centricity come hand in hand, saying:</p> <blockquote><p><em>“Airlines want to be focused on their customer experience because that’s how they drive value to their customers, that’s how they drive value to their bottom line […] </em><em>Where PSS was more flight-centric, NDC is more customer-centric, and that’s what we’re trying to enable them to take that power.”</em></p></blockquote> <p>To learn more and find out about the significance of Accelya’s partnership with Airlink, watch the short interview below.</p> <p> </p> <p>Questions asked include:</p> <ul> <li>In your keynote you talked about NDC and that being both a foundational change layer and necessary first step in the broader transformation. How does NDC help airlines get to a world of Offers and Orders and what comes next?</li> <li>How are we seeing technology support airlines in modernising their retail strategies? And what is driving this change? </li> <li>How does Accelya’s partnership with Airlink showcase your approach to driving distribution freedom to all airlines?</li> </ul> <p> </p> <div class="ose-youtube ose-uid-9aff0f88c5ad631b8d777393d2c76da6 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="From flight-centric to customer-centric: How NDC is reshaping retail" width="1080" height="600" data-src="https://www.youtube.com/embed/a56Z-1u7qfg?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/three-cybersecurity-tips-southwest-airlines-chief-information-security-officer/">Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/crypto-digital-wallets-and-disrupting-payments/">Crypto, digital wallets, and disrupting payments</a></li> <li><a style="font-size: 16px;" href="https://worldaviationfestival.com/blog/airports/how-ber-used-ai-to-improve-baggage-efficiency-from-80-to-95-per-cent/">How did BER use AI to improve baggage efficiency from 80 to 95 per cent?</a> <div class="post-content"></div> </li> </ul> <p> </p> </article> <article id="post-28258" class="et_pb_post post-28258 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-transformation category-interviews category-on-demand category-retailing category-travel-technology"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/travel-technology/how-far-can-technology-enhance-experience/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Rozie--1080x675.png?crop=1" alt="How far can technology enhance experience?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Rozie--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Rozie--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Rozie--480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/travel-technology/how-far-can-technology-enhance-experience/">How far can technology enhance experience?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 16, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><a href="https://www.rozie.ai/">RozieAI</a> specialises in combining personalisation with rapid AI deployment to curate a memorable customer experience.</p> <p>At World Aviation Festival, Vijay Dheap, the company’s Chief Solutions Officer explored how far the customer journey can be enhanced through innovation and technology. In this five-minute conversation, Dheap answered questions on leveraging artificial intelligence (AI) for effective personalisation, the evolving scope of self-service in travel, and which key opportunities NDC opens up for airlines.</p> <p>Although progress has been slow historically, we are seeing now personalisation across the industry rapidly improve with the advancement of technology. Speaking on the growing personalisation of self-service, and its importance to the overall customer experience, Dheap explained:</p> <blockquote><p><em>“[When you travel] you spend thousands of dollars on a few days and the memories that you create in that time lasts a lifetime -whether it’s good or bad. So when we talk about self-service what we’re seeing is the ability to tailor it to that individual in a specific moment. If you roll back the clock a little bit, you see each time we do self-service we’ve always been trying to get narrower and narrower, right down to the individual. Now, with the advent of new technologies like generative AI and operational computational capabilities, we’re starting to be able to get it down to that individual…”</em></p></blockquote> <p>Watch the full interview now to learn about the challenges of tech adoption, how NDC is transforming airline relationships with customers, and whether contact centres will evolve into a premium service.</p> <p>Questions asked include:</p> <ul style="font-weight: 400;"> <li data-charcodes="8226" data-font="Arial,Sans-Serif" data-buautonum="8" data-aria-posinset="1" data-aria-level="1"><span data-usefontface="true" data-contrast="none">What innovative self-service options have emerged this year, and what challenges remain? </span><span data-usefontface="true" data-contrast="none">Given the considerable investments in self-service, why do you think adoption rates are still </span><span data-usefontface="true" data-contrast="none">low?</span></li> <li data-charcodes="8226" data-font="Arial,Sans-Serif" data-buautonum="8" data-aria-posinset="2" data-aria-level="1"><span data-usefontface="true" data-contrast="none">What customer experience opportunities do you see for airlines, particularly in light of </span><span data-usefontface="true" data-contrast="none">initiatives like NDC and changing regulations?</span></li> <li data-charcodes="8226" data-font="Arial,Sans-Serif" data-buautonum="8" data-aria-posinset="3" data-aria-level="1"><span data-usefontface="true" data-contrast="none">How do you envision the future of contact centers in the aviation industry?</span></li> </ul> <p> </p> <div class="ose-youtube ose-uid-91c5cbe95e0e27adc138c4143721d9d9 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="How far can technology enhance experience?" width="1080" height="600" data-src="https://www.youtube.com/embed/DhK8O06oh6A?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/three-cybersecurity-tips-southwest-airlines-chief-information-security-officer/">Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/crypto-digital-wallets-and-disrupting-payments/">Crypto, digital wallets, and disrupting payments</a></li> <li><a href="https://worldaviationfestival.com/blog/airports/how-ber-used-ai-to-improve-baggage-efficiency-from-80-to-95-per-cent/">How did BER use AI to improve baggage efficiency from 80 to 95 per cent?</a></li> </ul> <p> </p> </article> <article id="post-28183" class="et_pb_post post-28183 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/how-deltas-ai-digital-tool-will-revolutionise-loyalty-multi-modal-travel-and-cx/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Delta-3-1080x675.png?crop=1" alt="Delta’s AI-digital tool: Revolutionising loyalty, multi-modal travel, and CX" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/Delta-3-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Delta-3-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/Delta-3-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-deltas-ai-digital-tool-will-revolutionise-loyalty-multi-modal-travel-and-cx/">Delta’s AI-digital tool: Revolutionising loyalty, multi-modal travel, and CX</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 9, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>This week, Delta introduced a new AI-powered digital tool that is set to revolutionise loyalty, multi-modal travel, and customer experience.</p> <p>The new AI-powered personal assistant, ‘Delta Concierge,’ will “chang[e] the way the airline connects with customers during and outside their day of travel.”</p> <p>Speaking on the announcement Ed Bastian, CEO, Delta said:</p> <blockquote><p><em>“Delta is thinking differently about how we blend the digital and physical experiences, starting with the Fly Delta app […] Our vision for Delta Concierge is that it will serve as an AI-powered personal assistant that combines the context of who our customers are and how they like to travel, with the deep knowledge and insights we’ve built as the world’s most reliable airline.” </em></p></blockquote> <p>With customer convenience at its centre, Delta Concierge has been built into the Fly Delta app and can be interacted with through voice input or natural language text.</p> <p>Here are some of the exciting features it will be able to do this year:</p> <ul> <li>Notify customers about upcoming passport expiration and visa requirements.</li> <li>“Proactively” assist with wayfinding in airports including directions to bag drop, Delta Sky Clubs, and gate.</li> <li>Alert passengers when there is a dedicated TSA PreCheck® Touchless ID line.</li> </ul> <p>In the future:</p> <ul> <li>Anticipate customer needs and generate relevant guidance in real-time.</li> <li>Share destination-specific notification including local weather.</li> <li>Automatically connect passengers to Delta Sync Wi-Fi and Delta Sync seatback.</li> </ul> <p>Delta Concierge will also bring in a new era of multi-modal travel. The tool will take both needs and preferences into account to support passengers from the start to the end of their journey.</p> <p>As part of a fresh partnership with Uber (launching this Spring) SkyMiles Members can earn points on rides and deliveries with Delta capitalising on the fact that over <a href="https://news.delta.com/delta-unveils-ai-powered-travel-journey-new-multi-modal-transportation-options">15 per cent</a> of Uber ride bookings either begin or end at an airport.</p> <p>In the future, it will link with Joby to book home-to-airport transportation. It is expected the first locations to trial this will be Delta’s New York (LGA and JFK) and Los Angeles (LAX) hubs.</p> <p>To find out more about Delta Concierge <a href="https://news.delta.com/delta-unveils-ai-powered-travel-journey-new-multi-modal-transportation-options">read here.</a></p> <p> </p> <p>For more like this see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/alaska-airlines-ai-powered-flight-search-tool/">Alaska Airlines’ AI-powered destination flight search tool</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/will-ai-agents-make-online-travel-agents-look-old-fashioned/">Will AI Agents make online travel agents look old-fashioned?</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/leveraging-ai-to-revolutionise-the-business-travel-booking-experience/">Leveraging AI to revolutionise the business travel booking experience</a></li> </ul> <p> </p> </article> <article id="post-28143" class="et_pb_post post-28143 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-blog category-retailing category-travel-technology tag-aviationfestasia"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/riyadh-air-prepares-for-launch-what-we-know-so-far/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/old-tony-1-1080x675.png?crop=1" alt="Riyadh Air prepares for launch: What we know so far" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/old-tony-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/old-tony-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/old-tony-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/riyadh-air-prepares-for-launch-what-we-know-so-far/">Riyadh Air prepares for launch: What we know so far</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 8, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>2025 is the year of new Saudi Arabian flag-carrier, <a href="https://www.riyadhair.com/">Riyadh Air’s</a> much anticipated debut. The airline is planning a <a href="https://www.executivetraveller.com/news/riyadh-air-boeing-787-routes-business-class-launch">‘big bang’</a> launch in the coming weeks showing the business class suites, premium economy, inflight entertainment system, and app.</p> <p>In advance of this, Tony Douglas, Riyadh Air’s CEO<a href="https://www.executivetraveller.com/news/riyadh-air-boeing-787-routes-business-class-launch"> told <em>Executive Traveller</em>: </a></p> <blockquote><p><em>“We’ll launch with three airplanes, flying from Riyadh to let’s say ‘European capital A’ and back.. Then the airplane will turn around and do a shorter leg on thick routes within the region – to Jeddah, for example. It will then come back to Riyadh, turn around and then do ‘European city B’, and so on […] The network builds out on every additional aircraft that arrives. Every time we get another plane we’ll just increase the number of those cities.” </em></p></blockquote> <p>To prepare for the launch, we have compiled our conversations with Riyadh Air over the past year to highlight the airline’s vision and strategy.</p> <p> </p> <h3><strong>An overview of launching a start up airline in Saudi Arabia</strong></h3> <p>For a behind the scenes look at launching “one of the world’s most ambitious new airlines.” This keynote interview with Douglas at Aviation Festival Asia 2024 explores the unique benefits of launching a start up airline in Saudi Arabia and provides insight into the guest experience passengers can expect.</p> <p> </p> <p><a href="https://youtu.be/10VrcUn2ZFo"><img decoding="async" class="aligncenter wp-image-28167 lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/tony-1-1.png" alt="" width="880" height="550" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 880px; --smush-placeholder-aspect-ratio: 880/550;" /></a></p> <p> </p> <h3><strong>Modern retailing experience</strong></h3> <p>For insights into how the airline will deliver a modern retailing experience and its key differentiators, watch this four-minute interview with the airline’s Chief Commercial Officer, Vincent Coste at World Aviation Festival 2024.</p> <p> </p> <p><a href="https://www.youtube.com/watch?v=0g5iKelT1gY"><img decoding="async" class="aligncenter wp-image-28159 lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/vincent-3.png" alt="" width="880" height="550" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 880px; --smush-placeholder-aspect-ratio: 880/550;" /></a></p> <p> </p> <h3><strong>Strategic partnerships</strong></h3> <p>To understand what Riyadh Air’s strategic partnership with FLYR means, watch this brief discussion with CEO Alex Mans for how the pair will work to deliver an effective modern retailing platform with exceptional experience for customers at World Aviation Festival 2024.</p> <p> </p> <p><a href="https://www.youtube.com/watch?v=bDmK_4AM5zI"><img decoding="async" class="aligncenter wp-image-28169 lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/Mans.png" alt="" width="878" height="549" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 878px; --smush-placeholder-aspect-ratio: 878/549;" /></a></p> <p> </p> <h3><strong>Progress made</strong></h3> <p>To see how far the airline has already come, watch this interview with Douglas back in 2023. Douglas discusses the airline’s focus on digitalisation and its unique contribution to <a href="https://www.vision2030.gov.sa/en/">Vision 2030.</a></p> <p><a href="https://www.youtube.com/watch?v=6bkWSuqyA_Y"><img decoding="async" class="aligncenter wp-image-28171 lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/old-tony.png" alt="" width="880" height="550" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 880px; --smush-placeholder-aspect-ratio: 880/550;" /></a></p> <p> </p> <p>At <a href="https://www.terrapinn.com/exhibition/aviation-festival-asia/index.stm?utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart">Aviation Festival Asia</a> next month, Douglas will be speaking on revolutionising the travel ecosystem in its region and beyond, expanding reach through optimal partnerships, and understanding untapped markets. Riyadh Air’s Vice President Pricing and Revenue Management, will also be speaking at the event, exploring how airlines can ensure their revenue management strategies are proactive, experience-informed and efficient. <strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart">Book your ticket now</a></strong> to be a part of the conversation!</p> <p> </p> <p>For more like this also see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/riyadh-air-partners-with-noon-payments-for-industry-leading-payment-features/">Riyadh Air partners with noon Payments for “industry-leading” payment features</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/riyadh-air-partners-with-cellpoint-digital-for-payments-strategy/">Riyadh Air partners with Cellpoint Digital for payments strategy</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/delta-air-lines-and-riyadh-air-sign-a-strategic-cooperation-memorandum-of-understanding/">Delta Air Lines and Riyadh Air sign a Strategic Cooperation Memorandum of Understanding</a></li> </ul> <p> </p> </article> <article id="post-28105" class="et_pb_post post-28105 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/frequent-flyer-programmes-vs-loyalty-ecosystems/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/rogier-1-1080x675.png?crop=1" alt="Frequent flyer programmes vs loyalty ecosystems" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/rogier-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/rogier-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/rogier-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/frequent-flyer-programmes-vs-loyalty-ecosystems/">Frequent flyer programmes vs loyalty ecosystems</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 6, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><div class="HPbvSpcqbWVwiWtsgfHgmzafOkgvKpGg"> <p class="XIEcXyPwYVMBFQidDozxmUdjjnWOjbHrDBnxmCNkg inline t-24 v-align-middle break-words">At World Aviation Festival, Rogier Van Enk<span style="color: #666666;"><span style="font-size: 14px;">, </span></span><span style="color: #666666; font-size: 14px;">SVP Customer Engagement at Finnair mapped out the changing loyalty and retail landscapes, breaking them into challenges, passenger expectations, and the role of technology in this evolution. </span></p> <p>After identifying internal resistance and outdated processes as the greatest challenges, Van Enk explored multiple opportunities in retail transformation including revenue growth, customer experience, and efficiency gains.</p> <p>Speaking on loyalty, Van Enk predicted a shift from traditional frequent flyer programmes towards loyalty ecosystems explaining:</p> </div> <blockquote><p><em>”I think what we’re seeing is a transformation from frequent flyer programmes to loyalty programmes […] There is a sustainability angle to this – I think airlines are focused on making money outside of flying much more and the loyalty programmes is a very exciting place to generate cash without flying. Airline co-brand cards are a good example of that. I think there will be a huge amount of energy put into changing loyalty programmes and changing from frequent flyer to general loyalty programmes and we are seeing some of that happen already…” </em></p></blockquote> <p>Watch the full interview below to learn about the variation Van Enk observes in both generational and geographic trends.</p> <p>Questions asked include:</p> <ol> <li>How will the retail landscape of the future differ from today, and what are the greatest challenges we must overcome to get there?</li> <li>With airline loyalty changing shape as the world evolves, how are you keeping pace with passenger expectations?</li> <li>As we look to 2025, what are your strategic priorities for the coming year?</li> </ol> <p> </p> <div class="ose-youtube ose-uid-e6e17fcd5f8132ee9ac5c0a69df9e499 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="Frequent flyer programmes vs loyalty ecosystems with Rogier Van Enk" width="1080" height="600" data-src="https://www.youtube.com/embed/q6aHkuom2Tg?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-simple-strategy-behind-ryanairs-marketing-success/">The “simple strategy” behind Ryanair’s marketing success</a></li> <li> <p class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ai-loyalty-programmes-and-ozempic-key-forces-shaping-the-future-of-travel/">AI, loyalty programmes, and Ozempic: Key forces shaping the future of travel</a></p> </li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-sas-became-europes-most-punctual-airline/">How SAS became Europe’s most punctual airline</a></li> </ul> <p> </p> </article> <article id="post-28091" class="et_pb_post post-28091 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/ai-loyalty-programmes-and-ozempic-key-forces-shaping-the-future-of-travel/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2025/01/cartrawler-1-1080x675.png?crop=1" alt="AI, loyalty programmes, and Ozempic: Key forces shaping the future of travel" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2025/01/cartrawler-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2025/01/cartrawler-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2025/01/cartrawler-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ai-loyalty-programmes-and-ozempic-key-forces-shaping-the-future-of-travel/">AI, loyalty programmes, and Ozempic: Key forces shaping the future of travel</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Jan 3, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><div class="JqqBUGGvugdoadGXRIzOiAmcoSllDPAvARue"> <p class="NlVTwuZBEAVQCRLpQfjOJcJUvTCxKZfuuw inline t-24 v-align-middle break-words">At World Aviation Festival, Peter O’Donovan<span style="color: #666666;"><span style="font-size: 14px;">, </span></span><span style="color: #666666; font-size: 14px;">CEO at <a href="https://corporate.cartrawler.com/en-gb/">CarTrawler</a> delved into the world of ancillaries, sharing additional insights from the <a href="https://ideaworkscompany.com/2024-cartrawler-yearbook-of-ancillary-revenue-report/">2024 CarTrawler Ancillary Yearbook</a> and identifying key trends shaping the landscape. </span></p> <p>Some of the main findings included the integration of loyalty programmes with ancillary services, the increasing role of artificial intelligence (AI) in customer service and revenue management, and the influence of Gen Z and their travel demands.</p> <div class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex-col gap-1 md:gap-3"> <div class="flex max-w-full flex-col flex-grow"> <div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="9264f8d2-de46-4bf2-b765-c61a4dd9a91c" data-message-model-slug="gpt-4o-mini"> <div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"> <div class="markdown prose w-full break-words dark:prose-invert light"> <p>During the conversation, O’Donovan highlighted one trend that has been <a href="https://skift.com/2024/05/31/how-ozempic-and-glp-1s-are-changing-the-business-of-travel/#:~:text=GLP%2D1%20drugs%2C%20including%20Ozempic,food%20revenue%20could%20face%20challenges.">on the periphery for years</a> but is now rapidly gaining momentum:</p> </div> </div> </div> </div> </div> </div> <blockquote><p><em>“The final one which might seem a bit off off the beaten track, is the impact of Ozempic – the weight loss drug that’s revolutionising healthcare around the globe. About 15 per cent of Americans have tried it about six or seven per cent are commonly taking it. What we predict is as the obesity epidemic is increasingly managed by this pharmaceutical drug will allow people who typically had real concerns about travel and their physical ability to travel to be moderated as they lose weight. About 30 per cent of the US population will be classified as obese. So, as people become more confident to travel and more able to travel, that’s a large number of people who will drive that overall doubling of travel by 2040.”</em></p></blockquote> <p>For more insight watch the full interview below.</p> <p> </p> <div class="ose-youtube ose-uid-728743dc65f8eb6c091d83dc4ed5bc27 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="AI, loyalty programmes, and Ozempic: Key forces shaping the future of travel" width="1080" height="600" data-src="https://www.youtube.com/embed/46zDtpPJ8T8?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> </div> <p>Questions asked:</p> <ol> <li>The recently released 2024 CarTrawler Ancillary Yearbook by IdeaWorks provides an overview of the current aviation landscape. What are the key trends shown here and how do you anticipate these evolving?</li> <li>As we look towards the future, what key trends in technology do you believe will shape the travel and car rental industries over the next few years? How is CarTrawler positioning itself to stay ahead of these changes?</li> <li>CarTrawler has recently announced several exciting new partnerships. Can you elaborate on some of these wins and their significance, as well as the importance of events like this for CarTrawler?</li> <li>As we look ahead, what are you most excited about for CarTrawler, and the wider travel industry?</li> </ol> <p>For more from onsite at World Aviation Festival see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/passenger-demands-personalisation-and-the-say-do-gap/">Passenger demands, personalisation, and the “say-do” gap</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-simple-strategy-behind-ryanairs-marketing-success/">The “simple strategy” behind Ryanair’s marketing success</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-sas-became-europes-most-punctual-airline/">How SAS became Europe’s most punctual airline</a></li> </ul> <p> </p> </article> <article id="post-28082" class="et_pb_post post-28082 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-blog category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/will-ai-agents-make-online-travel-agents-look-old-fashioned/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/eric-7-1080x675.png?crop=1" alt="Will AI Agents make online travel agents look old-fashioned?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/eric-7-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/12/eric-7-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/eric-7-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/will-ai-agents-make-online-travel-agents-look-old-fashioned/">Will AI Agents make online travel agents look old-fashioned?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/ericthreedot/" title="Posts by Eric Leopold (Threedot)" rel="author">Eric Leopold (Threedot)</a></span> | <span class="published">Jan 2, 2025</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p><em>By Eric Léopold, Founder, <a href="http://www.threedot.io/">Threedot</a> </em></p> <p> </p> <p>In 1995 I was programming algorithms based on neural networks, with a dream that one day we would achieve a breakthrough in computer science. 30 years later, it is taking shape as we are about to solve one of humanity’s biggest headache: booking a flight😉</p> <p>Two years ago, OpenAI released a conversational bot called ChatGPT, powered by Large Language Models (LLM) running on neural networks. These models created the category called Generative AI, or <a href="https://worldaviationfestival.com/blog/airlines/can-passengers-expect-a-genai-revolution/">GenAI</a>, as it can generate text that looks like human-generated text.</p> <p>The latest generation of artificial intelligence (AI) algorithms is called “AI Agent”, whereby an agent is a system capable of autonomous decision-making towards achieving a goal. To understand how these AI agents could reshape travel booking, let’s explore what makes these systems unique and what role they can play.</p> <p><em>NB: let’s not confuse AI Agents with the real Air India travel agents 😉</em></p> <p> </p> <h2><strong>The attributes of an AI agent</strong></h2> <p>An AI agent relies on decision-making and interaction capabilities, based on perception and memory, that support its autonomy to achieve a goal.</p> <p>Current systems are rule-based, meaning that a programmer needs to think through all the situations and programs all the rules in the system. Once the system is programmed, it becomes <strong>autonomous</strong>, like an aircraft on autopilot, interacting with its environment but without human intervention.</p> <p>The biggest challenge of the AI agent is the decision-making capability towards a goal. In the rule-based model, the decisions are hard-coded in the rules by humans, whereas the AI Agent needs to perform a kind of live reasoning to make a <strong>decision</strong>. For example, the system will realize it faces a challenge, will assess all the options and decide on a course of action that minimize the effort to achieve a goal.</p> <p>The promise of the AI agent is indeed to learn the rules, in what is usually called “machine learning”, rather than follow them as coded. For example, a self-driving car can learn how to drive autonomously, without human intervention, by recording situations from a human driver. In the case of a car, the <strong>perception</strong> of the environment is critical to the success of the experience. AI collects inputs from video feed and sensors to build a model of the environment surrounding the car.</p> <p>An AI agent, that has learnt a language or to drive a car, needs to memorize a specific context related to a mission. The <strong>memory</strong> lasts beyond a session and covers multiple sources relevant to the domain of expertise of the agent.</p> <p>Finally, an AI agent must be able to interact with the environment and trigger <strong>actions</strong>. These actions require a deep integration with all digital systems. The AI agent will act on behalf of the human being that gave it a mission to fulfil. The delegation of authority may include credentials and other resources. In the physical world, AI agents will be embedded in humanoids that can use their physical force to achieve a goal.</p> <p> </p> <h2><strong>How AI agents will transform travel booking</strong></h2> <p>What does the rise of AI agents mean for travel agents and the rest of the travel value chain? Will it change the way consumers and professionals shop for flights? Will airlines have to rethink the way they distribute their products?</p> <p>From a consumer perspective, shopping for flights changed with the emergence of the web in the 1990s. But in the past two decades, web shopping for flights has not changed a lot: enter “origin airport, destination airport and date”, review a long list of options and combinations, and pick one itinerary.</p> <p>From a travel agent perspective, the web enabled a new category to emerge, the online travel agents or OTAs, and a parallel category, that is not an agent in the sense of selling tickets, that enables the search for flights, the meta-search websites. Like for consumers, there was no major changes in recent years.</p> <p>What may change with the development of AI agents is the full delegation and automation of travel search. While the complexity of travel itineraries, combining multiple airlines (interline and codeshares), modes of transport (intermodal) and connectivity (airport hubs), may not go away, the user interface to navigate them and find the most relevant is about to evolve significantly.</p> <p>The AI agent will memorize the customer’s personal details and preferences, including payment, and apply them to a travel objective, from a simple return flight to a comprehensive holiday package. The discovery phase will expand beyond the flights and hotels to the experiences and other potential activities that will make the journey really unique. The operational phase will assist the traveler during the entire journey.</p> <p> </p> <h2><strong>The future of human interaction in the age of AI</strong></h2> <p>Executive assistants and travel assistants add a lot of value. The extent to which they will embrace technology to become more effective faster than consumers will embrace technology and become assisted by AI agents is to be determined in the coming years.</p> <p>The real opportunity is to make travel booking fully autonomous, not just having people talk to bots that replicate the existing complexity. Success for an AI agent is to anticipate a leisure or business trip and make a full packaged proposal, without even asking for it.</p> <p>In any case, human beings will mostly favor human interactions. Like the web and video calls increased the number of human interactions, rather than replaced them, I believe that AI agents will increase productivity and human interactions overall.</p> <p> </p> <p>For more articles by Léopold see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/what-does-airlines-new-payment-capability-npc-look-like/">What does airlines’ New Payment Capability (NPC) look like?</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-dual-mode-of-airline-innovation-in-technology/">The dual mode of airline innovation in technology</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/five-opportunities-to-improve-travelers-experience-post-covid/">Five opportunities to improve travelers’ experience post-COVID</a></li> </ul> <p> </p> </article> <article id="post-28070" class="et_pb_post post-28070 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-airports category-digital-transformation category-payments category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/must-read-round-up-your-top-five-articles-of-2024/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/top-reads-1-1080x675.png?crop=1" alt="Must-read round up: Your top five articles of 2024" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/top-reads-1-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/12/top-reads-1-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/top-reads-1-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/must-read-round-up-your-top-five-articles-of-2024/">Must-read round up: Your top five articles of 2024</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Dec 31, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/airports/" rel="category tag">Airports</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/blog/payments/" rel="category tag">Payments</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>As 2024 draws to a close, we are reflecting on the news and topics that grabbed your attention this year. Here are the top five most read articles of 2024.</p> <p> </p> <p class="entry-title"><strong>1. Alaska Airlines’ AI-powered destination flight search tool</strong></p> <p><em>This month, Alaska Airlines made its AI-powered flight search tool available to all website visitors. During initial trials in April and May with the feature only open to 5 and 15 per cent of searchers, it was reported as imperfect but promising for the future of travel booking. The “AI destination search tool” leverages tech from Microsoft and OpenAI’s generative AI to offer customers a new and inspiring way to search for flights. Notably, the tool incorporates the airline’s loyalty programme, enabling visitors to search for flights requiring a specific number of loyalty points or for those that will earn them many points…<a href="https://worldaviationfestival.com/blog/airlines/alaska-airlines-ai-powered-flight-search-tool/">Read full article</a></em></p> <p> </p> <p><strong>2. 26 challenges and opportunities on aviation’s road to 2050</strong></p> <p><em>I thought I’d take a step back and look at challenges and opportunities facing Aviation until 2050, across eight areas. I’ve listed 26 topics below, like the number of years to go until 2050. In 2024 the main challenge facing air transport, but also the biggest opportunity, may be sustainability. The sustainability of an industry is the balance between the benefits and costs to the society. In the case of air transport, the benefits in terms of jobs and economic development may represent about 2-3% of the world’s GDP (about $2.5 trillion compared to $100 trillion<a href="https://worldaviationfestival.com/blog/airlines/26-challenges-and-opportunities-on-aviations-road-to-2050/#_ftn1" name="_ftnref1">[1]</a>), whereas the costs to society include about 2% of human-induced greenhouse gas emissions (about 1b…<a href="https://worldaviationfestival.com/blog/airlines/26-challenges-and-opportunities-on-aviations-road-to-2050/">Read full article</a></em></p> <p> </p> <p><strong>3. Star Alliance launches loyalty status match initiative</strong></p> <p><em>At the start of the week, Star Alliance <a href="https://www.staralliance.com/en/news-article?newsArticleId=PRESSSTATUS&groupId=20184">launched</a> a new loyalty status match initiative powered by StatusMatch.com for frequent flyers in Scandinavia. The announcement came the <a href="https://www.skyteam.com/en/about/press-releases/press-releases-2024/sas-officially-joins-skyteam">day after</a> SAS officially joined SkyTeam’s global airline alliance following its exit from Star Alliance in <a href="https://www.flysas.com/en/eurobonus/skyteam/">August</a>. The loyalty offer empowers passengers to a claim a “status match/challenge” across select member airlines in Scandinavia. Participating airlines include Air Canada, Air China, Air India, Ethiopian Airlines, Lufthansa Group airlines, South African Airways, TAP Air Portugal, THAI, Turkish Airlines, and United….<a href="https://worldaviationfestival.com/blog/airlines/star-alliance-launches-loyalty-status-match-initiative/">Read full article</a></em></p> <p> </p> <p><strong>4. ESG in the world of airlines</strong></p> <p><em>In the fast-evolving landscape of the airline industry, the adoption of Environmental, Social, and Governance (ESG) principles is increasingly becoming a pivotal factor in shaping the strategies of airlines. In this blog I explore how airlines are integrating ESG to contribute to a more sustainable and responsible future for air travel – not only by compensation or using sustainable aviation fuel (SAF). ESG in airline distribution, for example, starts with a focus on reducing the environmental impact of distribution processes. From paperless ticketing to digital boarding passes, airlines are leveraging technology to minimize the use of paper, thereby decreasing their ecological footprint. This m…<a href="https://worldaviationfestival.com/blog/airlines/esg-in-the-world-of-airlines/">Read full article</a></em></p> <p> </p> <p><strong>5. Turkish Airlines announces strategic partnerships with leading content aggregators after removing fares from Sabre</strong></p> <p><em>On Wednesday, Turkish Airlines released an <a href="https://www.turkishairlines.com/en-int/news-press-release/?p=1">announcement</a> on the expansion of its TKCONNECT programme. The programme, which is fully compliant with New Distribution Capability (NDC) standards will equip agents with state-of-the-art tools and a streamlined booking process, amongst other benefits. As part of the release, the airline highlighted its strategic partnership with leading content aggregators including Travelfusion, Verteil, DRCT, Mystifly, Nuua, Nuflights and Theta. AirGateway will <a href="https://www.linkedin.com/posts/airgateway_traveltechnology-airlinendc-airlinedistribution-activity-7236987826049863684-s39s?utm_source=share&utm_medium=member_desktop">also</a> be one of the launching partners…<a href="https://worldaviationfestival.com/blog/airlines/turkish-airlines-announces-strategic-partnerships-with-leading-content-aggregators-after-removing-fares-from-sabre/">Read full article </a></em></p> <p> </p> <p>What do you think will be the biggest topics to explore in 2025?</p> <p> </p> </article> <article id="post-27961" class="et_pb_post post-27961 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-digital-transformation category-interviews category-blog category-on-demand category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/riyadh-air-delivering-a-modern-retailing-experience/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/vincent-1080x675.png?crop=1" alt="Riyadh Air: Delivering a modern retailing experience" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/vincent-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/12/vincent-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/vincent-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/riyadh-air-delivering-a-modern-retailing-experience/">Riyadh Air: Delivering a modern retailing experience</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Dec 5, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/digital-transformation/" rel="category tag">Digital Transformation</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/blog/" rel="category tag">News</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>At World Aviation Festival, Vincent Coste, Chief Commercial Officer, <a href="https://www.riyadhair.com/en/our-story/riyadh-air-leadership">Riyadh Air</a> spoke about the airline’s imminent launch, confirming it is on track for a first flight in 2025.</p> <p>Providing insight into the digitally-led carrier, Coste talked through the opportunities, challenges, and key differentiators that make the airline a forward-thinking innovator.</p> <p>Explaining what sets Riyadh Air apart from others, Coste said:</p> <blockquote><p><em>“Most of the industry today is working with systems that are decades old, which were very disruptive at the time and have evolved over time but are now limited in their ability to position the guest at the center of the experience. For example, in Saudi Arabia where the average age of the population is 29 years old, you want to have a Spotify, Amazon, or Netflix-like experience. This is the new way we operate, even for people my age.”</em></p></blockquote> <p>Speaking on the airline’s retailing experience specifically, Coste showed why Riyadh Air has an advantage:</p> <blockquote><p><em>“The industry needs technologies that are able to deliver the same experiences as these modern platforms, and current technologies are limited to that extent. Riyadh Air takes advantage of its startup status, no legacy systems, to start fresh and to deliver this truly retailing experience.”</em></p></blockquote> <p>Questions asked include:</p> <ol> <li style="list-style-type: none;"> <ol> <li>Commercial operations are scheduled for mid-2025, are you on track to meet this and what have been the greatest challenges so far?</li> <li>Riyadh Air will be Saudi Arabia’s second flag carrier, what are the key features that set you apart from other airlines?</li> <li>Is the industry where it needs to be in terms of its retailing journey and what are the benefits of approaching this as a fresh carrier?</li> </ol> </li> </ol> <p> </p> <p>At Aviation Festival Asia, Tony Douglas, CEO, Riyadh AIr will be speaking on revolutionisng the travel ecosystem, partnerships, and untapped markets. The airline’s Vice President Pricing and Revenue Management, Shihaj Kutty will also be speaking on a panel exploring how airlines can ensure their revenue management strategies are proactive, experience-informed and efficient. <strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart">Book your ticket now to be a part of the discussion!</a></strong></p> <p> </p> <div class="ose-youtube ose-uid-de9fc8c9ca4241eb8853c8e87a94cbc5 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="Riyadh Air: Delivering a modern retailing experience" width="1080" height="600" data-src="https://www.youtube.com/embed/0g5iKelT1gY?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024 see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/how-sas-became-europes-most-punctual-airline/">How SAS became Europe’s most punctual airline</a></li> <li><a href="https://worldaviationfestival.com/blog/airports/forbes-the-godfathers-of-ai-and-multi-billion-dollar-airport-modernisation/">Forbes, the Godfathers of AI, and multi-billion dollar airport modernisation</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/keynote-interview-with-jozsef-varadi-ceo-of-wizz-air/">Keynote Interview with Jozsef Varadi, CEO of Wizz Air</a></li> </ul> <p> </p> </article> <article id="post-27931" class="et_pb_post post-27931 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/five-trends-shaping-retailing-for-the-next-five-years/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/amadeus--1080x675.png?crop=1" alt="Five trends shaping retailing for the next five years" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/amadeus--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/12/amadeus--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/amadeus--480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/five-trends-shaping-retailing-for-the-next-five-years/">Five trends shaping retailing for the next five years</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Dec 2, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p><strong>Gwenaele Monboisset</strong>, SVP Commercial Central & Eastern Europe Airlines and <strong>Ernest Roda, </strong>SVP Commercial Western Europe Airlines are commercial leaders at <a href="https://amadeus.com/en">Amadeus</a> overseeing airline relationships across Europe. Together, they offer perceptive insights into diverse market dynamics and a keen awareness of the ever-evolving distribution landscape.</p> <p>At World Aviation Festival, Monboisset and Roda discussed the industry’s NDC journey highlighting the key accelerators and drivers of adoption as well as the prominent challenges with implementation. They also shared predictions for the near future of airline retailing, with Roda outlining five key trends to watch out for over the next five years. Speaking on the growing importance of personalisation, he explained</p> <blockquote><p><em>“According to McKinsey, 71 per cent of travellers expect personalisation already today, and 78 per cent are more likely to repurchase from businesses that personalise […]. Linked to this trend, we also see that airline travellers will have a wider range of products and services to choose from, presented through rich and dynamic offers like we’ve never seen before.”</em></p></blockquote> <p>Questions asked include:</p> <ol> <li>This year, we have seen notable progress on the industry’s NDC journey – can you pick out a particular milestone? </li> <li>What are the major challenges we are seeing when it comes to distribution, and how can airlines be proactive in troubleshooting these?</li> <li>What do you think the next big trends will be for airline retailing over the next five years?</li> </ol> <p> </p> <div class="ose-youtube ose-uid-4e01fb628fa8f305658de90a0b7ed451 ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="Amadeus: Five trends shaping retailing for the next five years" width="1080" height="600" data-src="https://www.youtube.com/embed/Syg7FZ2L7Kw?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more from onsite at World Aviation Festival 2024:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/keynote-interview-with-jozsef-varadi-ceo-of-wizz-air/">Keynote Interview with Jozsef Varadi, CEO of Wizz Air</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/airline-ceos-on-the-paradox-of-gen-z-trust-data-and-personalisation/">Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-key-pillars-of-sas-post-chapter-11-business-plan/">The three key pillars of SAS’ post-Chapter 11 business plan</a></li> </ul> <p> </p> </article> <article id="post-27918" class="et_pb_post post-27918 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-retailing category-travel-technology tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/qantas-new-distribution-model-what-will-change/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-1080x675.png?crop=1" alt="Qantas’ new distribution model: What will change?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/qantas-new-distribution-model-what-will-change/">Qantas’ new distribution model: What will change?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Dec 2, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a>, <a href="https://worldaviationfestival.com/category/blog/travel-technology/" rel="category tag">Travel Tech</a></p><p>Last week, Qantas released the <a href="https://www.qantas.com/agencyconnect/au/en/agency-news/agency-news-november-24/new-distribution-model-for-travel-agents-to-access-qantas-content.html">details</a> of a new distribution model to be introduced 1st July 2025. This will replace the existing Qantas Channel agreements with four booking channel options.</p> <p>The airline explained these changes will “enable a better booking and servicing experience with exciting features that are either difficult or just not possible through traditional systems.”</p> <p>For customers, this shift will eventually mean improved pricing and fare options, better handling of disruptions and servicing via agents, recognition of frequent flyer status during booking, and visibility as a Qantas Business Rewards member.</p> <p>Additionally, for agents it opens up new revenue opportunities, makes it easier to sell ancillary products, streamlines the process for refunds and changes, and empowers them with the tools to create a more personalised experience for each traveller.</p> <p>Through the new model, bookings made through following systems will incur certain Qantas surcharges on the ticket.</p> <p> </p> <div id="attachment_27924" style="width: 1034px" class="wp-caption aligncenter"><img decoding="async" aria-describedby="caption-attachment-27924" class="wp-image-27924 size-full lazyload" data-src="https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-distribution-1.jpg" alt="" width="1024" height="695" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-distribution-1.jpg 1024w, https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-distribution-1-980x665.jpg 980w, https://worldaviationfestival.com/wp-content/uploads/2024/12/qantas-distribution-1-480x326.jpg 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024/695;" /><p id="caption-attachment-27924" class="wp-caption-text">Image credit: Qantas.com</p></div> <p> </p> <p>Beyond providing an enhanced experience for passengers, the airline anticipates the new model will help to recover costs of indirect distribution and has positioned the changes within the wider context of a global shift towards IATA’s NDC tech.</p> <p>To hear directly from industry leaders about the latest in airline retail for the APAC region, <strong><a href="https://secure.terrapinn.com/V5/step1.aspx?E=10869&utm_source=blog&utm_medium=article&utm_campaign=blogart&trc=blogart">book your ticket to Aviation Festival Asia now!</a></strong></p> <p> </p> <p>For more like this:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-challenges-in-adoption-and-growth/">NDC – Challenges in adoption and growth</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/ndc-its-time/">NDC: It’s time</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/latam-airlines-group-adopts-new-ndc-standard-with-trip-com/">LATAM Airlines Group adopts new NDC standard with Trip.com</a></li> </ul> <p> </p> </article> <article id="post-27897" class="et_pb_post post-27897 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/airline-fees-under-scrutiny-in-the-us-and-spain/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/fares-1080x675.png?crop=1" alt="Airline fees under scrutiny in the US and Spain" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/fares-1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/fares-980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/fares-480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/airline-fees-under-scrutiny-in-the-us-and-spain/">Airline fees under scrutiny in the US and Spain</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 29, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>Airline fees have come under public scrutiny, fuelling debate around what constitutes fair pricing practices. This has been highlighted by two recent events: the fines imposed by the Spanish government and the US Senate subcommittee report.</p> <p>Last week, the Spanish government issued <a href="https://www.bbc.co.uk/news/articles/c8jy2dpv722o">€179 million</a> in fines across five European budget airlines for what it described as “abusive practices.” The ministry claimed airlines had “hinder[ed] consumers’ ability to compare offers” and had not been transparent with prices. The fines were distributed as follows:</p> <ul> <li>Ryanair – approximately €108 million</li> <li>Vueling – €39.3 million</li> <li>easyJet – €29 million</li> <li>Norwegian – €1.6 million</li> <li>Volotea – €1.2 million</li> </ul> <p>The ministry plans to ban airlines from charging extra for carry-on hand luggage and reserving seats for children.</p> <p>IATA’s Director General, Willie Walsh <a href="https://www.iata.org/en/pressroom/2024-releases/2024-11-22-01/">slammed</a> the ruling, arguing:</p> <blockquote><p><em>“This is an appalling decision. Far from protecting the consumer interest, this is a slap in the face of travellers who want choice. Prohibiting all airlines from charging for cabin bags means that the cost will be automatically priced into all tickets. What’s next? Forcing all hotel guests to pay for breakfast? Or charging everyone to pay for the coat-check when they buy a concert ticket? EU Law protects pricing freedom for good reason. And airlines offer a range of service models from all-inclusive to basic transport. This move by the Spanish government is unlawful and must be stopped.”</em></p></blockquote> <p>Over in the United States, a Senate subcommittee report criticised five US airlines for making over $12 billion in seat selection fees alone between 2018-2023. The report comes as part of a wider crackdown by the Biden Administration on airlines and consumer protections. It says:</p> <blockquote><p><em>“Seat fees have grown more expensive and farther-reaching […] These five airlines charge passengers extra for additional legroom, aisle and window seats, or even selecting a seat in advance, compelling parents with minor children to pay to sit together.”</em></p></blockquote> <p>Airlines for America pushed back against the report <a href="https://www.cnbc.com/2024/11/26/senate-report-slams-airlines-for-raking-in-billions-in-seat-fees.html">stating</a>:</p> <blockquote><p><em>“It demonstrates a clear failure by the subcommittee to understand the value the highly competitive U.S. airline industry brings to customers and employees. Rather, the report serves as just another holiday travel talking point.” </em></p></blockquote> <p>These two cases highlight the growing spotlight on consumer protection and price transparency in the industry. As the debate goes on, airlines will need to reach a balance between generating revenue in a competitive market and ensuring the protection of passengers.</p> <p> </p> <p>For more like this see:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/delta-experiments-with-ai-pricing/">Delta experiments with AI pricing</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-future-of-dynamic-pricing-for-airlines-byline/">The Future of Dynamic Pricing for Airlines</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/7-myths-of-ai-powered-pricing-demystified/">7 Myths of AI-Powered Pricing Demystified</a></li> </ul> <p> </p> </article> <article id="post-27866" class="et_pb_post post-27866 post type-post status-publish format-standard has-post-thumbnail hentry category-airlines category-interviews category-on-demand category-retailing tag-aviationfest"> <a class="entry-featured-image-url" href="https://worldaviationfestival.com/blog/airlines/offers-orders-where-are-we-at/"> <img data-src="https://worldaviationfestival.com/wp-content/uploads/2024/11/bryan--1080x675.png?crop=1" alt="Offers & Orders: Where are we at?" width="1080" height="675" data-srcset="https://worldaviationfestival.com/wp-content/uploads/2024/11/bryan--1080x675.png?crop=1 1080w, https://worldaviationfestival.com/wp-content/uploads/2024/11/bryan--980x613.png 980w, https://worldaviationfestival.com/wp-content/uploads/2024/11/bryan--480x300.png 480w" data-sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080/675;" /> </a> <h2 class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/offers-orders-where-are-we-at/">Offers & Orders: Where are we at?</a></h2> <p class="post-meta"> by <span class="author vcard"><a href="https://worldaviationfestival.com/author/jessicabrownlow/" title="Posts by Jess Brownlow" rel="author">Jess Brownlow</a></span> | <span class="published">Nov 27, 2024</span> | <a href="https://worldaviationfestival.com/category/blog/airlines/" rel="category tag">Airlines</a>, <a href="https://worldaviationfestival.com/category/interviews/" rel="category tag">Interviews</a>, <a href="https://worldaviationfestival.com/category/on-demand/" rel="category tag">On-demand</a>, <a href="https://worldaviationfestival.com/category/blog/retailing/" rel="category tag">Retailing</a></p><p>At World Aviation Festival, Bryan Porter, Chief Revenue Officer, Datalex reflected on the industry’s progress with Offers & Orders and discussed the role of intelligent pricing in the future.</p> <p><a href="https://www.datalex.com/about-us/">Datalex</a> leverages cutting-edge solutions to revolutionise retail, helping airlines to increase revenue and improve the end-end shopping experience.</p> <p>Discussing the industry’s progress over the last couple of years, Porter observed that while we are seeing significant progress in offer management with ancillaries, dynamic pricing, and NDC, development on order management has been slower.</p> <p>Porter also shared his thoughts on how intelligent pricing fits into the future of retail, adding:</p> <blockquote><p><em>“That’s something that we definitely see being one of the ultimate ambitions of a world of 100 per cent Offers & Orders, where we move away from traditional ATPCO based pricing to 100 per cent price determination so that’s something that we already catering for.”</em></p></blockquote> <p>Watch the full interview for how Datalex is preparing for this future and insight into their market-leading Offer & Order Management System, <a href="https://www.datalex.com/news/datalex-launches-stellex/">Stellex</a>.</p> <p>Questions asked:</p> <ul> <li>What’s your take on the industry’s progress with Offers & Orders? Are we where we need to be?</li> <li>Yesterday, you announced the name of your Offer & Order management system, Stellex. Can you tell us a bit about the solution? </li> <li>How relevant do you think intelligent pricing will be in the years to come?</li> <li>Can you tell us about any new customer activations recently? </li> </ul> <p> </p> <div class="ose-youtube ose-uid-a8b18e89a5a5a470c777cd940460a43a ose-embedpress-responsive" style="width:1080px; height:600px; max-height:600px; max-width:100%; display:inline-block;"><iframe allowFullScreen="true" title="Offers & Orders: Where are we at? - Bryan Porter, Chief Revenue Officer, Datalex" width="1080" height="600" data-src="https://www.youtube.com/embed/_zLsrbSQ0j0?feature=oembed&color=red&rel=0&controls=1&start=&end=&fs=0&iv_load_policy=0&autoplay=0&modestbranding=0&cc_load_policy=1&playsinline=1" allow="accelerometer; encrypted-media;accelerometer;autoplay;clipboard-write;gyroscope;picture-in-picture clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" data-load-mode="1"></iframe></div> <p> </p> <p>For more onsite at World Aviation Festival 2024:</p> <ul> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/airline-ceos-on-the-paradox-of-gen-z-trust-data-and-personalisation/">Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation</a></li> <li class="entry-title"><a href="https://worldaviationfestival.com/blog/airlines/the-most-viable-lowest-cost-solution-to-sustainability-challenge/">“The most viable, lowest cost solution” to the sustainability challenge</a></li> <li><a href="https://worldaviationfestival.com/blog/airlines/ceo-of-skyscanner-warns-ml-is-about-to-cause-serious-disruption-in-the-industry/">CEO of Skyscanner warns ML is about to cause “serious disruption” in the industry</a></li> </ul> <p> </p> </article> <div class="pagination clearfix"> <div class="alignleft"><a href="https://worldaviationfestival.com/category/blog/retailing/page/2/" >« Older Entries</a></div> <div class="alignright"></div> </div> </div> </div> </div> </div> <span class="et_pb_scroll_top et-pb-icon"></span> <footer id="main-footer"> <div id="footer-bottom"> <div class="container clearfix"> <div id="footer-info">World Aviation Festival - Technology and innovation news for the aviation industry</div> </div> </div> </footer> </div> </div>  <script defer id="bilmur" data-customproperties="{"woo_active":"0"}" data-provider="wordpress.com" data-service="atomic" src="https://s0.wp.com/wp-content/js/bilmur.min.js?m=202508"></script> <script data-cfasync="false"> (function(w,i,s,e){window[w]=window[w]||function(){(window[w].q=window[w].q||[]).push(arguments)};window[w].l=Date.now();s=document.createElement('script');e=document.getElementsByTagName('script')[0];s.defer=1;s.src=i;e.parentNode.insertBefore(s, e)}) ('wisepops', '//wisepops.net/loader.js?v=2&h=xB9aNM5HXy'); 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