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class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment" data-ecl-breadcrumb-item="expandable"><a href="/live-work-travel-eu/consumer-rights-and-complaints_fi" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-breadcrumb__link" >Kuluttajaoikeus ja valitukset</a><svg class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment" data-ecl-breadcrumb-item="static"><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_fi" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-breadcrumb__link" >Kuluttajavalitusten ratkaiseminen</a><svg class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment ecl-breadcrumb__current-page" data-ecl-breadcrumb-item="static" aria-current="page"><span>Euroopan kuluttajakeskusten verkosto (ECC-verkosto) |</span></li></ol></nav><div class="ecl-page-header__info"><h1 class="ecl-page-header__title"><span>Euroopan kuluttajakeskusten verkosto (ECC-verkosto) |</span></h1></div><div class="ecl-page-header__description-container"><p class="ecl-page-header__description">Apua ja neuvontaa kuluttajille Euroopassa </p></div></div></div> </div> <main class="ecl-u-pb-xl" id="main-content" data-inpage-navigation-source-area="h2.ecl-u-type-heading-2, div.ecl-featured-item__heading"> <div class="ecl-container"> <div class="ecl-row"> <div class="ecl-col-s-12 ewcms-top-sidebar"> <div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> <div class="ecl-row"> <div class="ecl-col-s-12"> <div id="block-ewcms-theme-main-page-content" data-inpage-navigation-source-area="h2, div.ecl-featured-item__heading" class="ecl-u-mb-l"> <article dir="ltr"> <div> <div class="ecl-u-mb-2xl"> <a id="paragraph_8006"></a> <div class="ecl-row inpage-navigation-container"> <div class="ecl-col-l-3"> <nav class="ecl-inpage-navigation oe-theme-ecl-inpage-navigation ecl-u-z-dropdown" data-ecl-auto-init="InpageNavigation" data-ecl-auto-initialized="true" data-ecl-inpage-navigation="true" aria-labelledby="ecl-inpage-navigation-2112799817" ><div class="ecl-inpage-navigation__title" id="ecl-inpage-navigation-2112799817">Sivun sisältö</div><div class="ecl-inpage-navigation__body"><div class="ecl-inpage-navigation__trigger-wrapper"><button type="button" class="ecl-inpage-navigation__trigger" id="ecl-inpage-navigation-2112799817-trigger" data-ecl-inpage-navigation-trigger="true" aria-controls="ecl-inpage-navigation-list" aria-expanded="false"><span class="ecl-inpage-navigation__trigger-current" data-ecl-inpage-navigation-trigger-current="true">Sivun sisältö</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-inpage-navigation__trigger-icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></button></div><ul class="ecl-inpage-navigation__list" data-ecl-inpage-navigation-list="true" id="ecl-inpage-navigation-2112799817-list"></ul></div></nav> </div> <div class="ecl-col-l-9" data-inpage-navigation-source-area="h2, div.ecl-featured-item__heading"> <div class="ecl-u-mb-2xl"> <a id="paragraph_1518"></a> <h2 class="ecl-u-type-heading-2">Miten ECC-verkosto toimii</h2> <div class="ecl"><p>Riippumattomat Euroopan kuluttajakeskukset (ECC-toimipisteet) muodostavat ECC-verkoston, joka saa rahoitusta Euroopan komissiolta. Jos asut EU:ssa, Norjassa tai Islannissa, Euroopan kuluttajakeskus voi</p><ul><li><strong>antaa tietoa oikeuksistasi kuluttajana</strong></li><li><strong>auttaa ratkaisemaan riita-asian toiseen EU-maahan (tai Norjaan tai Islantiin) sijoittautuneen myyjän kanssa</strong></li><li><strong>neuvoa, kenen puoleen kääntyä, jos oman maasi kuluttajakeskus ei pysty auttamaan sinua.</strong></li></ul><p>Sen lisäksi, että ECC-verkosto auttaa kuluttajia, se on asiantunteva ja luotettava kumppani sidosryhmille ja poliittisille päättäjille, jotka pyrkivät edistämään kuluttajien oikeuksia. ECC-verkoston tehtäviin kuuluu varoittaa täytäntöönpanoviranomaisia elinkeinonharjoittajista, jotka rikkovat kuluttajalainsäädäntöä.</p><p>Erityisen arvokasta on verkoston kyky reagoida nopeasti uusiin tilanteisiin, mikä oli tärkeää esimerkiksi covid-19-pandemian aikana.</p><p><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net/ecc-net-and-covid-19_fi" class="ecl-link">ECC-verkosto ja covid-19</a></p><p><a href="http://eccnet.eu" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Lisätietoa ECC-verkostosta</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a>  </p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45968"></a> <h2 class="ecl-u-type-heading-2">Yleiskatsaus käsitellyistä tapauksista</h2> <div class="ecl"><p>Verkosto auttoi vuonna 2023 yli 125 000 kuluttajaa ja antoi heille kuluttaja-asioita koskevaa räätälöityä tietoa ja neuvontaa. Verkosto oli 22 500 tapauksessa suoraan yhteydessä elinkeinonharjoittajaan ratkaistakseen kuluttajan ongelman ja sai näin perittyä kuluttajille takaisin kaikkiaan arviolta yli 9 miljoonaa euroa. </p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45969"></a> <h2 class="ecl-u-type-heading-2">Yhteydenotot ECC-verkostoon</h2> <div class="ecl"><p>Ota yhteyttä asuinmaasi ECC-verkostoon.</p><p> </p><div class="ecl-table-responsive"><table class="ecl-table" xmlns:xlink="http://www.w3.org/1999/xlink"><tbody class="ecl-table__body"><tr class="ecl-table__row"><td><a href="http://europakonsument.at" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Itävalta</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="https://www.ecc-netitalia.it/it/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Italia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.eccbelgium.be/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Belgia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.ecclatvia.lv/lv/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Latvia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.ecc.bg/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Bulgaria</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.ecc.lt/lt/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Liettua</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://ecc-croatia.hr/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Kroatia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://cecluxembourg.lu/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Luxemburg</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.ecccyprus.gov.cy" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Kypros</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://eccnetmalta.gov.mt/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Malta</span><svg class="ecl-icon ecl-icon--xs 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class="ecl-link__label">Saksa</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.esc-sr.sk/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Slovakia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://www.eccgreece.gr/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Kreikka</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://epc.si/pages/si/domov.php" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Slovenia</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Unkari</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="https://cec.consumo.gob.es/en/CEC/home.htm" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Espanja</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://eccisland.is/en/hafdu-samband/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Islanti</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.konsumenteuropa.se/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Ruotsi</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.eccireland.ie/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Irlanti</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td> </td></tr></tbody></table></div><p>ECC-verkosto tekee yhteistyötä myös Yhdistyneen kuningaskunnan kansainvälisen kuluttajakeskuksen kanssa.</p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45970"></a> <h2 class="ecl-u-type-heading-2">Julkaisut</h2> <div class="ecl"><p>ECC-verkosto julkaisee kuluttajille ohjeita ja neuvoja siitä, miten toimia usein ilmenevissä ongelmatilanteissa. Verkosto on julkaissut muun muassa seuraavat ohjeet:</p><ul><li><a href="http://ec.europa.eu/newsroom/just/item-detail.cfm?item_id=55752" class="ecl-link">Tuoteväärennöksiin liittyvät riskit ja niiden välttäminen</a></li><li><a href="/document/download/7bd0a822-912c-4256-afa5-98ac535f2e73_fi?filename=ecc-net_air_passenger_rights_report_2015.pdf" class="ecl-link">Lentomatkustajien oikeuksia koskeva ECC-verkoston raportti (2015)</a> (pdf)</li><li><a href="http://www.europe-consommateurs.eu/en/consumer-topics/on-the-road/buying-a-car/cross-border-car-purchase-and-registration/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Auton ostaminen toisesta EU-maasta</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></li><li><a href="/document/download/ef40baf7-c15e-4b3e-9c64-965371861df5_fi?filename=timeshare_2017.pdf" class="ecl-link">Aikaosuudet</a> (pdf)</li><li><a href="/document/download/ec36f35d-5c90-4512-b24a-22e8954b18e1_fi?filename=ecc-net-timeshares-top-tips_december2015_en.pdf" class="ecl-link">Aikaosuudet – 10 vinkkiä kuluttajalle</a> (pdf)</li><li><a href="http://www.europe-consommateurs.eu/en/consumer-topics/buying-goods-services/guarantees-warranties/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Laajennetut takuut</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></li><li><a href="/document/download/08d7f8e7-401a-443d-b383-99c3020f6a40_fi?filename=online_fraud_2017.pdf" class="ecl-link">Verkkopetokset</a> (pdf)</li><li><a href="/document/download/453491aa-6e1a-45c4-9bc9-d40ba9b62cbd_fi?filename=trust_mark_report_2013_en.pdf" class="ecl-link">Verkkokaupan luotettavuusmerkit</a> (pdf)</li><li><a href="/document/download/9e1e4067-2887-484d-9ce5-5e799e165983_fi?filename=air-passengers-rights-settling_disputes_2017_en.pdf" class="ecl-link">Lentomatkustajien oikeudet – riitojen ratkaiseminen</a> (pdf)</li><li><a href="/document/download/73cf946d-23a8-4c77-8029-6f60ec38e83f_fi?filename=small_claims_international_claims_2012_en.pdf" class="ecl-link">Arvoltaan vähäiset riita-asiat, joiden osalliset ovat eri maista</a> (pdf)</li><li><a href="/document/download/19a5bfdd-439a-45a7-afc9-2a6b57c8f808_fi?filename=mystery_shopping_report_2011_en.pdf" class="ecl-link">Verkko-ostaminen EU:ssa</a> (pdf)</li><li><a href="/document/download/3b971d58-4627-4e33-b5a0-968222e44893_fi?filename=chargeback_report_revised.pdf" class="ecl-link">Korttitapahtumien peruutukset EU:ssa/ETA:ssa</a> (pdf)</li></ul></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_6314"></a> <h2 class="ecl-u-type-heading-2">Asiakirjat</h2> <div class="ecl"> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1465179418"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">3. HEINÄKUUTA 2024</li></ul><div class="ecl-file__title" id="ecl-file-1465179418-title">ECC Net Report 2023</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1465179418-lang">English</div><div class="ecl-file__meta">(4 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/47efcd6d-eb6a-4564-a873-077d11c5f7c0_en?filename=ECC_Net_report_2023_0%20%285%29.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1465179418-link" aria-labelledby="ecl-file-1465179418-link-label ecl-file-1465179418-title ecl-file-1465179418-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1050108388"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18. HUHTIKUUTA 2023</li></ul><div class="ecl-file__title" id="ecl-file-1050108388-title">ECC Net Data Sheet 2022</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1050108388-lang">English</div><div class="ecl-file__meta">(618.7 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/525e7bea-63cb-4ee4-b724-952f3918ab6e_en?filename=2023-03-20-datasheet-versioncourte.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1050108388-link" aria-labelledby="ecl-file-1050108388-link-label ecl-file-1050108388-title ecl-file-1050108388-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1258183819"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18. HUHTIKUUTA 2023</li></ul><div class="ecl-file__title" id="ecl-file-1258183819-title">ECC Net data sheet 2021</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1258183819-lang">English</div><div class="ecl-file__meta">(976.9 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/431c1cb7-b023-42ce-bf9a-1930035b3276_en?filename=datasheet-ECC-Net-2021.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1258183819-link" aria-labelledby="ecl-file-1258183819-link-label ecl-file-1258183819-title ecl-file-1258183819-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-582322903"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10. TAMMIKUUTA 2023</li></ul><div class="ecl-file__title" id="ecl-file-582322903-title">ECC Net Vademecum</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-582322903-lang">English</div><div class="ecl-file__meta">(359.04 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/ade148b5-a579-444d-867a-70f75414eb6f_en?filename=ECC%20Net%20vademecum%20revision%20FINAL.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-582322903-link" aria-labelledby="ecl-file-582322903-link-label ecl-file-582322903-title ecl-file-582322903-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-256919599"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18. HUHTIKUUTA 2023</li></ul><div class="ecl-file__title" id="ecl-file-256919599-title">ECC Net Report 2022</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-256919599-lang">English</div><div class="ecl-file__meta">(2.19 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/7e48dd48-a21c-452d-afdb-fe92b66b57ee_en?filename=2023-03-20-ECC-Net%20report%202022%20.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-256919599-link" aria-labelledby="ecl-file-256919599-link-label ecl-file-256919599-title ecl-file-256919599-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1234098919"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">1. MARRASKUUTA 2020</li></ul><div class="ecl-file__title" id="ecl-file-1234098919-title">ECC Net Anniversary Report- 15 years of ECC Net</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1234098919-lang">English</div><div class="ecl-file__meta">(4.93 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/e59f9bac-660f-4b68-a941-03aeb70ea326_en?filename=ecc_net_anniversary_report_2020-_15_years_of_ecc_net.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1234098919-link" aria-labelledby="ecl-file-1234098919-link-label ecl-file-1234098919-title ecl-file-1234098919-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-748801308"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10. LOKAKUUTA 2017</li></ul><div class="ecl-file__title" id="ecl-file-748801308-title">10 years of the ECC - anniversary report</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-748801308-lang">English</div><div class="ecl-file__meta">(18.02 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/9cdc34dc-b31f-48ec-b660-c3dd603757bd_en?filename=ecc_net_-_anniversary_report_2015_en.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-748801308-link" aria-labelledby="ecl-file-748801308-link-label ecl-file-748801308-title ecl-file-748801308-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-292665127"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10. LOKAKUUTA 2017</li></ul><div class="ecl-file__title" id="ecl-file-292665127-title">ECC-Net brochure - travel tips</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-292665127-lang">English</div><div class="ecl-file__meta">(9.43 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/3175baab-5e5f-4e68-8911-dfe8baef8cce_en?filename=ecc-net_passeport_en.pdf&prefLang=fi" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-292665127-link" aria-labelledby="ecl-file-292665127-link-label ecl-file-292665127-title ecl-file-292665127-lang"><span class="ecl-link__label">Lataa</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> </div> </div> </div> </div> </div> <div class="related-links"> <h2 class="ecl-u-type-heading-2">Aiheeseen liittyvää</h2> <div class="ecl-list"> <div class="ecl-content-item-block"><div class="ecl-row"><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="https://itunes.apple.com/app/ecc-net-travel/id886668562" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">ECC Travel -sovellus – iPhone</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="https://play.google.com/store/apps/details?id=eu.cec_zev.ECCNetTravel" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">ECC Travel -sovellus – Android</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="http://www.windowsphone.com/en-gb/store/app/ecc-net-travel/4dfcfb67-9294-40d5-9ac0-644a7e734813" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">ECC Travel -sovellus – Windows Phone</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="http://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_fi.htm" class="ecl-link ecl-link--standalone" >Epämuodollinen kuluttajariitojen ratkaisu – käytännön tietoa (Sinun Eurooppasi)</a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_fi" class="ecl-link ecl-link--standalone" >Vaihtoehtoiset menettelyt kuluttajariitojen ratkaisuun</a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FI" class="ecl-link ecl-link--standalone" >Verkkovälitteinen riidanratkaisu</a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 last-item-column last-item"><a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_fi.htm" class="ecl-link ecl-link--standalone" >Lentomatkustajan oikeudet – käytännön tietoa (Sinun Eurooppasi)</a></div></div></div> </div> </div> </div> </article> </div> </div> </div> <div class="ecl-row"> <div class="ecl-col-s-12"> 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