CINXE.COM

<!doctype html> <html lang="sl-SI"> <head><meta name="referrer" content="no-referrer"> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0, shrink-to-fit=no"> <link rel="apple-touch-icon" sizes="180x180" href="https://www.liveagent.si/app/themes/liveagent/assets/images/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="https://www.liveagent.si/app/themes/liveagent/assets/images/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://www.liveagent.si/app/themes/liveagent/assets/images/favicon/favicon-16x16.png"> <link rel="mask-icon" href="https://www.liveagent.si/app/themes/liveagent/assets/images/favicon/safari-pinned-tab.svg" color="#f5912c"> <meta name="apple-mobile-web-app-title" content="LiveAgent"> <meta name="application-name" content="LiveAgent"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="theme-color" content="#ffffff">  <style id="inline-css" type="text/css">*{-webkit-box-sizing:border-box;box-sizing:border-box}*:active,*:focus,*:hover{outline:0}#app{position:relative}h1,h2,h3,h4,h5,h6,p{margin:0}a{text-decoration:none}a:active,a:focus,a:hover{text-decoration:none}ul{margin:0;padding:0;list-style:none}figure{margin:0}/*! sanitize.css v10.0.0 | CC0 License | github.com/csstools/sanitize.css */*,::before,::after{-webkit-box-sizing:border-box;box-sizing:border-box}::before,::after{text-decoration:inherit;vertical-align:inherit}html{cursor:default;line-height:1.5;-moz-tab-size:4;-o-tab-size:4;tab-size:4;-webkit-tap-highlight-color:transparent;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%}html:not(:lang(en)){word-break:break-word;-ms-hyphens:auto;hyphens:auto}body{margin:0}h1{font-size:2em;margin:.67em 0}dl dl,dl ol,dl ul,ol dl,ul dl{margin:0}ol ol,ol ul,ul ol,ul ul{margin:0}hr{height:0;overflow:visible}main{display:block}nav ol,nav ul{list-style:none;padding:0}pre{font-family:monospace,monospace;font-size:1em}a{background-color:transparent}abbr[title]{text-decoration:underline;-webkit-text-decoration:underline dotted;text-decoration:underline dotted}b,strong{font-weight:bolder}code,kbd,samp{font-family:monospace,monospace;font-size:1em}small{font-size:80%}audio,canvas,iframe,img,svg,video{vertical-align:middle}audio,video{display:inline-block}audio:not([controls]){display:none;height:0}iframe{border-style:none}img{border-style:none}svg:not([fill]){fill:currentColor}svg:not(:root){overflow:hidden}table{border-collapse:collapse}button,input,select{margin:0}button{overflow:visible;text-transform:none}button,[type=button],[type=reset],[type=submit]{-webkit-appearance:button}fieldset{border:1px solid #a0a0a0;padding:.35em .75em .625em}input{overflow:visible}legend{color:inherit;display:table;max-width:100%;white-space:normal}progress{display:inline-block;vertical-align:baseline}select{text-transform:none}textarea{margin:0;overflow:auto;resize:vertical}[type=checkbox],[type=radio]{padding:0}[type=search]{-webkit-appearance:textfield;outline-offset:-2px}::-webkit-inner-spin-button,::-webkit-outer-spin-button{height:auto}::-webkit-input-placeholder{color:inherit;opacity:.54}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}::-moz-focus-inner{border-style:none;padding:0}:-moz-focusring{outline:1px dotted ButtonText}:-moz-ui-invalid{box-shadow:none}details{display:block}dialog{background-color:white;border:solid;color:black;display:block;height:-moz-fit-content;height:-webkit-fit-content;height:fit-content;left:0;margin:auto;padding:1em;position:absolute;right:0;width:-moz-fit-content;width:-webkit-fit-content;width:fit-content}dialog:not([open]){display:none}summary{display:list-item}canvas{display:inline-block}template{display:none}a,area,button,input,label,select,summary,textarea,[tabindex]{-ms-touch-action:manipulation;touch-action:manipulation}[hidden]{display:none}[aria-busy=true]{cursor:progress}[aria-controls]{cursor:pointer}[aria-disabled=true],[disabled]{cursor:not-allowed}[aria-hidden=false][hidden]{display:initial}[aria-hidden=false][hidden]:not(:focus){clip:rect(0,0,0,0);position:absolute}@font-face{font-family:fontello;src:url(/app/themes/liveagent/assets/webfonts/fontello.woff2?ver=20230109) format("woff2"),url(/app/themes/liveagent/assets/webfonts/fontello.woff?ver=20230109) format("woff"),url(/app/themes/liveagent/assets/webfonts/fontello.ttf?ver=20230109) format("truetype");font-weight:400;font-style:normal;font-display:swap}[class^=fontello-]::before,[class*=fontello-]::before{font-family:fontello,sans-serif;font-style:normal;font-weight:400;display:inline-block;text-decoration:inherit;width:1em;text-align:center;font-variant:normal;text-transform:none;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.fontello-icon-e800::before{content:"\e800" !important}.fontello-icon-e801::before{content:"\e801" !important}.fontello-icon-e802::before{content:"\e802" !important}.fontello-icon-e803::before{content:"\e803" !important}.fontello-icon-e804::before{content:"\e804" !important}.fontello-icon-e805::before{content:"\e805" !important}.fontello-icon-e806::before{content:"\e806" !important}.fontello-icon-e807::before{content:"\e807" !important}.fontello-icon-e808::before{content:"\e808" !important}.fontello-icon-e809::before{content:"\e809" !important}.fontello-icon-e80a::before{content:"\e80a" !important}.fontello-icon-e80b::before{content:"\e80b" !important}.fontello-icon-e80c::before{content:"\e80c" !important}.fontello-icon-e80d::before{content:"\e80d" !important}.fontello-icon-e80e::before{content:"\e80e" !important}.fontello-icon-e80f::before{content:"\e80f" !important}.fontello-icon-e810::before{content:"\e810" !important}.fontello-icon-e811::before{content:"\e811" !important}.fontello-icon-e82a::before{content:"\e82a" !important}.fontello-icon-e82b::before{content:"\e82b" !important}.fontello-bars-solid::before{content:"\e812"}.fontello-calendar-regular::before{content:"\e813"}.fontello-check-circle-regular::before{content:"\e814"}.fontello-facebook-f-brands::before{content:"\e815"}.fontello-facebook-square-brands::before{content:"\e816"}.fontello-folder-solid::before{content:"\e817"}.fontello-instagram-brands::before{content:"\e818"}.fontello-linkedin-brands::before{content:"\e819"}.fontello-linkedin-in-brands::before{content:"\e81a"}.fontello-search-solid::before{content:"\e81b"}.fontello-times-circle-regular::before{content:"\e81c"}.fontello-twitter-brands::before{content:"\e81d"}.fontello-twitter-square-brands::before{content:"\e81e"}.fontello-user-solid::before{content:"\e81f"}.fontello-youtube-square-brands::before{content:"\e820"}.fontello-chevron-down-solid::before{content:"\e821"}.fontello-chevron-left-solid::before{content:"\e822"}.fontello-chevron-right-solid::before{content:"\e823"}.fontello-chevron-up-solid::before{content:"\e824"}.fontello-dribbble-brands::before{content:"\e825"}.fontello-github-brands::before{content:"\e826"}.fontello-map-marker-alt-solid::before{content:"\e827"}.fontello-phone-solid::before{content:"\e828"}.fontello-wordpress-simple-brands::before{content:"\e829"}.fontello-info::before{content:"\e82c"}.fontello-company::before{content:"\e82d"}.fontello-mail::before{content:"\e82e"}.fontello-user::before{content:"\e82f"}.fontello-inbox::before{content:"\e830" !important}.fontello-folder2::before{content:"\e831" !important}.fontello-anchor::before{content:"\e832" !important}.fontello-menu-academy::before{content:"\e851" !important}.fontello-menu-awards::before{content:"\e852" !important}.fontello-menu-blog::before{content:"\e853" !important}.fontello-menu-business-solutions::before{content:"\e854" !important}.fontello-menu-call-center::before{content:"\e855" !important}.fontello-menu-change-log::before{content:"\e839" !important}.fontello-menu-customer-portal::before{content:"\e856" !important}.fontello-menu-directory::before{content:"\e857" !important}.fontello-menu-glossary::before{content:"\e833" !important}.fontello-menu-help-desk::before{content:"\e843" !important}.fontello-menu-industry-solutions::before{content:"\e844" !important}.fontello-menu-knowledge-base::before{content:"\e845" !important}.fontello-menu-live-chat::before{content:"\e846" !important}.fontello-menu-social-media::before{content:"\e847" !important}.fontello-menu-system-status::before{content:"\e842" !important}.fontello-menu-take-a-tour::before{content:"\e849" !important}.fontello-menu-templates::before{content:"\e84a" !important}.fontello-menu-ticketing::before{content:"\e84b" !important}.fontello-menu-typing-test::before{content:"\e84c" !important}.fontello-menu-use-cases::before{content:"\e84d" !important}.fontello-menu-vector::before{content:"\e848" !important}.fontello-menu-webinars::before{content:"\e84e" !important}.fontello-menu-why-liveagent::before{content:"\e84f" !important}.fontello-menu-about-us::before{content:"\e850" !important}.fontello-menu-wordpress::before{content:"\e829" !important}.fontello-menu-research::before{content:"\e834" !important}.fontello-menu-checklists::before{content:"\e835" !important}.fontello-whatsapp-brands::before{content:"\e836"}:root{--primary-color:#fa9531;--secondary-color:#ffbd39;--third-color:#feefe0;--package-color-1:#3cc33e;--package-color-2:#1089f8;--package-color-3:#fa9531;--package-color-4:#b0b4bb;--new-item-color:#ff0;--extension-item-color:#050505;--successful-color:#07b65d;--error-color:#f72f49;--font-color-normal:#65676b;--font-color-level3:#65676b;--font-color-medium:#b0b4bb;--font-color-dark:#050505;--font-color-light:#fff;--content-color-normal:#65676b;--content-color-dark:#050505;--content-color-light:#fff;--button-full-font-color:#fff;--button-full-background-color-1:#fa9531;--button-full-background-color-2:#ffbd39;--button-outline-color:#e4e5e9;--border-color-normal:#65676b;--border-color-gray:#e4e5e9;--border-color-gray-icon:#bec2c9;--border-color-inputs:#ced0d4;--border-color-dark:#050505;--border-color-light:#fff;--main-background:#fff;--invert-main-background:#050505;--secondary-background:#f5f5f7;--light-background:#f5f5f7;--header-background:#fff;--main-nav-font-color:#050505;--main-nav-font-color-highlight:#fa9531;--main-nav-underline:#fa9531;--main-nav-submenu-background:#fff;--main-nav-submenu-font-color:#050505;--main-nav-submenu-font-color-hover:#050505;--cookie-background:#fff3e0;--newsletter-background:#f5f5f7;--tabs-background:#f5f5f7;--orange-background:#feefe0;--violet-background:#f3e6ff;--footer-column-border-color:#e4e5e9;--footer-middle-background-color-1:#fa9531;--footer-middle-background-color-2:#ffbd39;--box-shadow:0 0 16px 0 rgba(0,0,0,0.08);--box-shadow-big:0 .25em 4em 0 rgba(0,0,0,0.07);--background:linear-gradient(90deg,#ffbd39 0,#fa9531 100%);--background-invert:linear-gradient(90deg,#fa9531 0,#ffbd39 100%)}html{scroll-behavior:smooth}html :where(img[class*=wp-image-]){height:auto;max-width:100%}body{background-color:#fff;background-color:var(--main-background);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px;font-weight:400;line-height:24px;-webkit-tap-highlight-color:rgba(0,0,0,0);overflow-x:hidden}body.overlay{overflow:hidden !important}body.overlay::before{content:"";top:0;right:0;bottom:0;left:0;position:fixed;z-index:999998;background-color:rgba(0,0,0,0.6);-webkit-animation:fadeIn .25s;animation:fadeIn .25s}.home .AppContainer{overflow:hidden}.wrapper{position:relative;width:100%;max-width:1180px;margin-left:auto;margin-right:auto;padding-left:20px;padding-right:20px;border-radius:1rem}.wrapper__extended{max-width:1380px}.wrapper__wide{position:relative;max-width:1380px;margin-left:auto;margin-right:auto;padding:1.5em 0}.wrapper__narrow{max-width:650px;margin-left:auto;margin-right:auto}.grecaptcha-badge{display:none !important}.hidden{display:none !important}.invisible{visibility:hidden !important;opacity:0 !important;cursor:default}.invisible *,.invisible:hover *{cursor:default !important}.pos-relative{position:relative}.pos-absolute{position:absolute}.pos-fixed{position:fixed}.pos-sticky{position:sticky}.display-block{display:block !important}.flex{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.flex-wrap{-ms-flex-wrap:wrap !important;flex-wrap:wrap !important}.flex-direction-row{-webkit-box-orient:horizontal !important;-webkit-box-direction:normal !important;-ms-flex-direction:row !important;flex-direction:row !important}.flex-direction-column{-webkit-box-orient:vertical !important;-webkit-box-direction:normal !important;-ms-flex-direction:column !important;flex-direction:column !important}.flex-align-center{-ms-flex-line-pack:center !important;align-content:center !important;-webkit-box-align:center !important;-ms-flex-align:center !important;align-items:center !important}.flex-align-center .elementor-widget-wrap{-ms-flex-line-pack:center !important;align-content:center !important;-webkit-box-align:center !important;-ms-flex-align:center !important;align-items:center !important}.flex-justify-center{-webkit-box-pack:center !important;-ms-flex-pack:center !important;justify-content:center !important}.text-align-left{text-align:left !important}.text-align-left *{text-align:left}.text-align-center{text-align:center !important}.text-align-justify{text-align:justify !important}.text-decoration-none{text-decoration:none}.text-decoration-underline{text-decoration:underline}.w-100{width:100%}.no-margin[class]{margin:0 !important}.no-padding[class]{padding:0 !important}[class].ma-left{margin-left:auto}[class].ma-right{margin-right:auto}[class].ma-top{margin-top:auto}[class].ma-bottom{margin-bottom:auto}.mt-xxs[class]{margin-top:.15em}.mr-xxs[class]{margin-right:.15em}.mb-xxs[class]{margin-bottom:.15em}.ml-xxs[class]{margin-left:.15em}.pt-xxs[class]{margin-top:.15em}.pr-xxs[class]{margin-right:.15em}.pb-xxs[class]{margin-bottom:.15em}.pl-xxs[class]{margin-left:.15em}.mt-xs[class]{margin-top:.25em}.mr-xs[class]{margin-right:.25em}.mb-xs[class]{margin-bottom:.25em}.ml-xs[class]{margin-left:.25em}.pt-xs[class]{margin-top:.25em}.pr-xs[class]{margin-right:.25em}.pb-xs[class]{margin-bottom:.25em}.pl-xs[class]{margin-left:.25em}.mt-s[class]{margin-top:.5em}.mr-s[class]{margin-right:.5em}.mb-s[class]{margin-bottom:.5em}.ml-s[class]{margin-left:.5em}.pt-s[class]{margin-top:.5em}.pr-s[class]{margin-right:.5em}.pb-s[class]{margin-bottom:.5em}.pl-s[class]{margin-left:.5em}.mt-m[class]{margin-top:1em}.mr-m[class]{margin-right:1em}.mb-m[class]{margin-bottom:1em}.ml-m[class]{margin-left:1em}.pt-m[class]{margin-top:1em}.pr-m[class]{margin-right:1em}.pb-m[class]{margin-bottom:1em}.pl-m[class]{margin-left:1em}.mt-l[class]{margin-top:1.5em}.mr-l[class]{margin-right:1.5em}.mb-l[class]{margin-bottom:1.5em}.ml-l[class]{margin-left:1.5em}.pt-l[class]{margin-top:1.5em}.pr-l[class]{margin-right:1.5em}.pb-l[class]{margin-bottom:1.5em}.pl-l[class]{margin-left:1.5em}.mt-xl[class]{margin-top:2em}.mr-xl[class]{margin-right:2em}.mb-xl[class]{margin-bottom:2em}.ml-xl[class]{margin-left:2em}.pt-xl[class]{margin-top:2em}.pr-xl[class]{margin-right:2em}.pb-xl[class]{margin-bottom:2em}.pl-xl[class]{margin-left:2em}.mt-xxl[class]{margin-top:2.5em}.mr-xxl[class]{margin-right:2.5em}.mb-xxl[class]{margin-bottom:2.5em}.ml-xxl[class]{margin-left:2.5em}.pt-xxl[class]{margin-top:2.5em}.pr-xxl[class]{margin-right:2.5em}.pb-xxl[class]{margin-bottom:2.5em}.pl-xxl[class]{margin-left:2.5em}.mt-xxxl[class]{margin-top:3.25em}.mr-xxxl[class]{margin-right:3.25em}.mb-xxxl[class]{margin-bottom:3.25em}.ml-xxxl[class]{margin-left:3.25em}.pt-xxxl[class]{margin-top:3.25em}.pr-xxxl[class]{margin-right:3.25em}.pb-xxxl[class]{margin-bottom:3.25em}.pl-xxxl[class]{margin-left:3.25em}.mt-extreme[class]{margin-top:4.5em}.mr-extreme[class]{margin-right:4.5em}.mb-extreme[class]{margin-bottom:4.5em}.ml-extreme[class]{margin-left:4.5em}.pt-extreme[class]{margin-top:4.5em}.pr-extreme[class]{margin-right:4.5em}.pb-extreme[class]{margin-bottom:4.5em}.pl-extreme[class]{margin-left:4.5em}.mt-ultra[class]{margin-top:6em}.mr-ultra[class]{margin-right:6em}.mb-ultra[class]{margin-bottom:6em}.ml-ultra[class]{margin-left:6em}.pt-ultra[class]{margin-top:6em}.pr-ultra[class]{margin-right:6em}.pb-ultra[class]{margin-bottom:6em}.pl-ultra[class]{margin-left:6em}.pt-xxs[class]{padding-top:.15em}.pr-xxs[class]{padding-right:.15em}.pb-xxs[class]{padding-bottom:.15em}.pl-xxs[class]{padding-left:.15em}.pt-xs[class]{padding-top:.25em}.pr-xs[class]{padding-right:.25em}.pb-xs[class]{padding-bottom:.25em}.pl-xs[class]{padding-left:.25em}.pt-s[class]{padding-top:.5em}.pr-s[class]{padding-right:.5em}.pb-s[class]{padding-bottom:.5em}.pl-s[class]{padding-left:.5em}.pt-m[class]{padding-top:1em}.pr-m[class]{padding-right:1em}.pb-m[class]{padding-bottom:1em}.pl-m[class]{padding-left:1em}.pt-l[class]{padding-top:1.5em}.pr-l[class]{padding-right:1.5em}.pb-l[class]{padding-bottom:1.5em}.pl-l[class]{padding-left:1.5em}.pt-xl[class]{padding-top:2em}.pr-xl[class]{padding-right:2em}.pb-xl[class]{padding-bottom:2em}.pl-xl[class]{padding-left:2em}.pt-xxl[class]{padding-top:2.5em}.pr-xxl[class]{padding-right:2.5em}.pb-xxl[class]{padding-bottom:2.5em}.pl-xxl[class]{padding-left:2.5em}.pt-xxxl[class]{padding-top:3.25em}.pr-xxxl[class]{padding-right:3.25em}.pb-xxxl[class]{padding-bottom:3.25em}.pl-xxxl[class]{padding-left:3.25em}.pt-extreme[class]{padding-top:4.5em}.pr-extreme[class]{padding-right:4.5em}.pb-extreme[class]{padding-bottom:4.5em}.pl-extreme[class]{padding-left:4.5em}.pt-ultra[class]{padding-top:6em}.pr-ultra[class]{padding-right:6em}.pb-ultra[class]{padding-bottom:6em}.pl-ultra[class]{padding-left:6em}.Footer,.Reviews,.Block--redesign__successtories,.Block--redesign__testimonials,.SimilarSources{content-visibility:auto}body.lb-disable-scrolling{overflow:hidden}.lightboxOverlay{position:absolute;top:0;left:0;z-index:999999;opacity:.8;background-color:#000;display:none}.lightbox{overflow:hidden}.lightbox.splide,.lightbox-youtube{position:fixed;left:0;top:0;width:100vw;height:100vh;z-index:999999;text-align:center;line-height:0;font-weight:400;outline:0;opacity:0;-webkit-transition:opacity .5s;transition:opacity .5s}.lightbox.splide::after,.lightbox-youtube::after{background-color:#050505;background-color:var(--invert-main-background);width:100%;height:100%;content:"";position:absolute;top:0;left:0;opacity:.8}.lightbox.splide.active,.lightbox-youtube.active{opacity:1}.lightbox.splide>*,.lightbox-youtube>*{position:relative;z-index:1}.lightbox .splide__list{height:100vh}.lightbox .splide__slide{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;height:100%}.lightbox .youtube__inn{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;height:100%}.lightbox .youtube__wrapper{position:relative;width:calc(100% - 1em);height:0;padding-bottom:56.25%;z-index:1}.lightbox .youtube__inmodal{position:absolute;width:100%;top:0;left:0}.lightbox__image-wrapper{padding:0 4em}.lightbox__image-wrapper img{max-width:100%;max-height:100vh}.lightbox .splide__arrows{position:absolute;width:100%;height:2em;top:50%;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);z-index:2}.lightbox .splide__arrow{width:2em;height:2em;font-size:2rem}.lightbox .splide__arrow::before{display:none}.lightbox .splide__arrow:disabled{display:none}.lightbox .splide__arrow svg{fill:#fff}.lightbox__close.lightbox__close{color:#fff;color:var(--font-color-light);width:1em;height:1em;position:absolute;display:inline-block;right:.5em;top:.5em;font-size:3rem;line-height:1;cursor:pointer;z-index:2;text-shadow:0 0 .1em rgba(0,0,0,0.8)}@-webkit-keyframes chatDots{0%{opacity:.5}15%{-webkit-transform:translateY(-0.25em);transform:translateY(-0.25em)}25%{-webkit-transform:translateY(0);transform:translateY(0)}50%{opacity:1}100%{opacity:.5}}@keyframes chatDots{0%{opacity:.5}15%{-webkit-transform:translateY(-0.25em);transform:translateY(-0.25em)}25%{-webkit-transform:translateY(0);transform:translateY(0)}50%{opacity:1}100%{opacity:.5}}@-webkit-keyframes fadeIn{0%{opacity:0}100%{opacity:1}}@keyframes fadeIn{0%{opacity:0}100%{opacity:1}}@-webkit-keyframes bounceIn{0%{opacity:0;-webkit-transform:scale3d(0.3,0.3,0.3);transform:scale3d(0.3,0.3,0.3);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}20%{-webkit-transform:scale3d(1.1,1.1,1.1);transform:scale3d(1.1,1.1,1.1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}40%{-webkit-transform:scale3d(0.9,0.9,0.9);transform:scale3d(0.9,0.9,0.9);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}60%{opacity:1;-webkit-transform:scale3d(1.03,1.03,1.03);transform:scale3d(1.03,1.03,1.03);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}80%{-webkit-transform:scale3d(0.97,0.97,0.97);transform:scale3d(0.97,0.97,0.97);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}to{opacity:1;-webkit-transform:scale3d(1,1,1);transform:scale3d(1,1,1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}}@keyframes bounceIn{0%{opacity:0;-webkit-transform:scale3d(0.3,0.3,0.3);transform:scale3d(0.3,0.3,0.3);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}20%{-webkit-transform:scale3d(1.1,1.1,1.1);transform:scale3d(1.1,1.1,1.1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}40%{-webkit-transform:scale3d(0.9,0.9,0.9);transform:scale3d(0.9,0.9,0.9);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}60%{opacity:1;-webkit-transform:scale3d(1.03,1.03,1.03);transform:scale3d(1.03,1.03,1.03);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}80%{-webkit-transform:scale3d(0.97,0.97,0.97);transform:scale3d(0.97,0.97,0.97);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}to{opacity:1;-webkit-transform:scale3d(1,1,1);transform:scale3d(1,1,1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}}@-webkit-keyframes down{0%{-webkit-transform:translate(0);transform:translate(0)}20%{-webkit-transform:translateY(1em);transform:translateY(1em)}40%{-webkit-transform:translate(0);transform:translate(0)}}@keyframes down{0%{-webkit-transform:translate(0);transform:translate(0)}20%{-webkit-transform:translateY(1em);transform:translateY(1em)}40%{-webkit-transform:translate(0);transform:translate(0)}}@-webkit-keyframes slideDown{from{-webkit-transform:translateY(-100%);transform:translateY(-100%)}to{-webkit-transform:translateY(0);transform:translateY(0)}}@keyframes slideDown{from{-webkit-transform:translateY(-100%);transform:translateY(-100%)}to{-webkit-transform:translateY(0);transform:translateY(0)}}@-webkit-keyframes slideUp{from{-webkit-transform:translateY(0);transform:translateY(0)}to{-webkit-transform:translateY(-100%);transform:translateY(-100%)}}@keyframes slideUp{from{-webkit-transform:translateY(0);transform:translateY(0)}to{-webkit-transform:translateY(-100%);transform:translateY(-100%)}}@-webkit-keyframes pulse{0%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0.6);box-shadow:0 0 0 0 rgba(245,145,44,0.6)}70%{-webkit-box-shadow:0 0 0 15px rgba(245,145,44,0);box-shadow:0 0 0 15px rgba(245,145,44,0)}100%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0);box-shadow:0 0 0 0 rgba(245,145,44,0)}}@keyframes pulse{0%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0.6);box-shadow:0 0 0 0 rgba(245,145,44,0.6)}70%{-webkit-box-shadow:0 0 0 15px rgba(245,145,44,0);box-shadow:0 0 0 15px rgba(245,145,44,0)}100%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0);box-shadow:0 0 0 0 rgba(245,145,44,0)}}@media(min-width:768px){.wrapper__wide{padding:2.75em 0}.display-block-tablet{display:block !important}.flex-tablet{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.mobile--only{display:none}.mt-xxs-tablet[class]{margin-top:.15em}.mr-xxs-tablet[class]{margin-right:.15em}.mb-xxs-tablet[class]{margin-bottom:.15em}.ml-xxs-tablet[class]{margin-left:.15em}.pt-xxs-tablet[class]{margin-top:.15em}.pr-xxs-tablet[class]{margin-right:.15em}.pb-xxs-tablet[class]{margin-bottom:.15em}.pl-xxs-tablet[class]{margin-left:.15em}.mt-xs-tablet[class]{margin-top:.25em}.mr-xs-tablet[class]{margin-right:.25em}.mb-xs-tablet[class]{margin-bottom:.25em}.ml-xs-tablet[class]{margin-left:.25em}.pt-xs-tablet[class]{margin-top:.25em}.pr-xs-tablet[class]{margin-right:.25em}.pb-xs-tablet[class]{margin-bottom:.25em}.pl-xs-tablet[class]{margin-left:.25em}.mt-s-tablet[class]{margin-top:.5em}.mr-s-tablet[class]{margin-right:.5em}.mb-s-tablet[class]{margin-bottom:.5em}.ml-s-tablet[class]{margin-left:.5em}.pt-s-tablet[class]{margin-top:.5em}.pr-s-tablet[class]{margin-right:.5em}.pb-s-tablet[class]{margin-bottom:.5em}.pl-s-tablet[class]{margin-left:.5em}.mt-m-tablet[class]{margin-top:1em}.mr-m-tablet[class]{margin-right:1em}.mb-m-tablet[class]{margin-bottom:1em}.ml-m-tablet[class]{margin-left:1em}.pt-m-tablet[class]{margin-top:1em}.pr-m-tablet[class]{margin-right:1em}.pb-m-tablet[class]{margin-bottom:1em}.pl-m-tablet[class]{margin-left:1em}.mt-l-tablet[class]{margin-top:1.5em}.mr-l-tablet[class]{margin-right:1.5em}.mb-l-tablet[class]{margin-bottom:1.5em}.ml-l-tablet[class]{margin-left:1.5em}.pt-l-tablet[class]{margin-top:1.5em}.pr-l-tablet[class]{margin-right:1.5em}.pb-l-tablet[class]{margin-bottom:1.5em}.pl-l-tablet[class]{margin-left:1.5em}.mt-xl-tablet[class]{margin-top:2em}.mr-xl-tablet[class]{margin-right:2em}.mb-xl-tablet[class]{margin-bottom:2em}.ml-xl-tablet[class]{margin-left:2em}.pt-xl-tablet[class]{margin-top:2em}.pr-xl-tablet[class]{margin-right:2em}.pb-xl-tablet[class]{margin-bottom:2em}.pl-xl-tablet[class]{margin-left:2em}.mt-xxl-tablet[class]{margin-top:2.5em}.mr-xxl-tablet[class]{margin-right:2.5em}.mb-xxl-tablet[class]{margin-bottom:2.5em}.ml-xxl-tablet[class]{margin-left:2.5em}.pt-xxl-tablet[class]{margin-top:2.5em}.pr-xxl-tablet[class]{margin-right:2.5em}.pb-xxl-tablet[class]{margin-bottom:2.5em}.pl-xxl-tablet[class]{margin-left:2.5em}.mt-xxxl-tablet[class]{margin-top:3.25em}.mr-xxxl-tablet[class]{margin-right:3.25em}.mb-xxxl-tablet[class]{margin-bottom:3.25em}.ml-xxxl-tablet[class]{margin-left:3.25em}.pt-xxxl-tablet[class]{margin-top:3.25em}.pr-xxxl-tablet[class]{margin-right:3.25em}.pb-xxxl-tablet[class]{margin-bottom:3.25em}.pl-xxxl-tablet[class]{margin-left:3.25em}.mt-extreme-tablet[class]{margin-top:4.5em}.mr-extreme-tablet[class]{margin-right:4.5em}.mb-extreme-tablet[class]{margin-bottom:4.5em}.ml-extreme-tablet[class]{margin-left:4.5em}.pt-extreme-tablet[class]{margin-top:4.5em}.pr-extreme-tablet[class]{margin-right:4.5em}.pb-extreme-tablet[class]{margin-bottom:4.5em}.pl-extreme-tablet[class]{margin-left:4.5em}.mt-ultra-tablet[class]{margin-top:6em}.mr-ultra-tablet[class]{margin-right:6em}.mb-ultra-tablet[class]{margin-bottom:6em}.ml-ultra-tablet[class]{margin-left:6em}.pt-ultra-tablet[class]{margin-top:6em}.pr-ultra-tablet[class]{margin-right:6em}.pb-ultra-tablet[class]{margin-bottom:6em}.pl-ultra-tablet[class]{margin-left:6em}}@media(min-width:1024px){.wrapper__extended{padding:3em 8.7%}.wrapper__wide{display:-webkit-box;display:-ms-flexbox;display:flex}.display-block-tablet-landscape{display:block !important}.flex-tablet-landscape{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.tablet--only{display:none}.mt-xxs-tablet-landscape[class]{margin-top:.15em}.mr-xxs-tablet-landscape[class]{margin-right:.15em}.mb-xxs-tablet-landscape[class]{margin-bottom:.15em}.ml-xxs-tablet-landscape[class]{margin-left:.15em}.pt-xxs-tablet-landscape[class]{margin-top:.15em}.pr-xxs-tablet-landscape[class]{margin-right:.15em}.pb-xxs-tablet-landscape[class]{margin-bottom:.15em}.pl-xxs-tablet-landscape[class]{margin-left:.15em}.mt-xs-tablet-landscape[class]{margin-top:.25em}.mr-xs-tablet-landscape[class]{margin-right:.25em}.mb-xs-tablet-landscape[class]{margin-bottom:.25em}.ml-xs-tablet-landscape[class]{margin-left:.25em}.pt-xs-tablet-landscape[class]{margin-top:.25em}.pr-xs-tablet-landscape[class]{margin-right:.25em}.pb-xs-tablet-landscape[class]{margin-bottom:.25em}.pl-xs-tablet-landscape[class]{margin-left:.25em}.mt-s-tablet-landscape[class]{margin-top:.5em}.mr-s-tablet-landscape[class]{margin-right:.5em}.mb-s-tablet-landscape[class]{margin-bottom:.5em}.ml-s-tablet-landscape[class]{margin-left:.5em}.pt-s-tablet-landscape[class]{margin-top:.5em}.pr-s-tablet-landscape[class]{margin-right:.5em}.pb-s-tablet-landscape[class]{margin-bottom:.5em}.pl-s-tablet-landscape[class]{margin-left:.5em}.mt-m-tablet-landscape[class]{margin-top:1em}.mr-m-tablet-landscape[class]{margin-right:1em}.mb-m-tablet-landscape[class]{margin-bottom:1em}.ml-m-tablet-landscape[class]{margin-left:1em}.pt-m-tablet-landscape[class]{margin-top:1em}.pr-m-tablet-landscape[class]{margin-right:1em}.pb-m-tablet-landscape[class]{margin-bottom:1em}.pl-m-tablet-landscape[class]{margin-left:1em}.mt-l-tablet-landscape[class]{margin-top:1.5em}.mr-l-tablet-landscape[class]{margin-right:1.5em}.mb-l-tablet-landscape[class]{margin-bottom:1.5em}.ml-l-tablet-landscape[class]{margin-left:1.5em}.pt-l-tablet-landscape[class]{margin-top:1.5em}.pr-l-tablet-landscape[class]{margin-right:1.5em}.pb-l-tablet-landscape[class]{margin-bottom:1.5em}.pl-l-tablet-landscape[class]{margin-left:1.5em}.mt-xl-tablet-landscape[class]{margin-top:2em}.mr-xl-tablet-landscape[class]{margin-right:2em}.mb-xl-tablet-landscape[class]{margin-bottom:2em}.ml-xl-tablet-landscape[class]{margin-left:2em}.pt-xl-tablet-landscape[class]{margin-top:2em}.pr-xl-tablet-landscape[class]{margin-right:2em}.pb-xl-tablet-landscape[class]{margin-bottom:2em}.pl-xl-tablet-landscape[class]{margin-left:2em}.mt-xxl-tablet-landscape[class]{margin-top:2.5em}.mr-xxl-tablet-landscape[class]{margin-right:2.5em}.mb-xxl-tablet-landscape[class]{margin-bottom:2.5em}.ml-xxl-tablet-landscape[class]{margin-left:2.5em}.pt-xxl-tablet-landscape[class]{margin-top:2.5em}.pr-xxl-tablet-landscape[class]{margin-right:2.5em}.pb-xxl-tablet-landscape[class]{margin-bottom:2.5em}.pl-xxl-tablet-landscape[class]{margin-left:2.5em}.mt-xxxl-tablet-landscape[class]{margin-top:3.25em}.mr-xxxl-tablet-landscape[class]{margin-right:3.25em}.mb-xxxl-tablet-landscape[class]{margin-bottom:3.25em}.ml-xxxl-tablet-landscape[class]{margin-left:3.25em}.pt-xxxl-tablet-landscape[class]{margin-top:3.25em}.pr-xxxl-tablet-landscape[class]{margin-right:3.25em}.pb-xxxl-tablet-landscape[class]{margin-bottom:3.25em}.pl-xxxl-tablet-landscape[class]{margin-left:3.25em}.mt-extreme-tablet-landscape[class]{margin-top:4.5em}.mr-extreme-tablet-landscape[class]{margin-right:4.5em}.mb-extreme-tablet-landscape[class]{margin-bottom:4.5em}.ml-extreme-tablet-landscape[class]{margin-left:4.5em}.pt-extreme-tablet-landscape[class]{margin-top:4.5em}.pr-extreme-tablet-landscape[class]{margin-right:4.5em}.pb-extreme-tablet-landscape[class]{margin-bottom:4.5em}.pl-extreme-tablet-landscape[class]{margin-left:4.5em}.mt-ultra-tablet-landscape[class]{margin-top:6em}.mr-ultra-tablet-landscape[class]{margin-right:6em}.mb-ultra-tablet-landscape[class]{margin-bottom:6em}.ml-ultra-tablet-landscape[class]{margin-left:6em}.pt-ultra-tablet-landscape[class]{margin-top:6em}.pr-ultra-tablet-landscape[class]{margin-right:6em}.pb-ultra-tablet-landscape[class]{margin-bottom:6em}.pl-ultra-tablet-landscape[class]{margin-left:6em}}@media(min-width:1180px){.lightbox .youtube__wrapper{width:85%;height:100vh;padding-bottom:0}}@media(min-width:1380px){.wrapper__extended{padding:5.25em 7.5em}}@media(max-width:1379px){.desktop--only{display:none}}@media(max-width:1180px){.wrapper{padding-left:40px;padding-right:40px}}@media(max-width:1023px){.AppContainer{padding-left:1em;padding-right:1em}}@media(max-width:768px){.wrapper{padding-left:40px !important;padding-right:40px !important}}@media(max-width:767px){html{overflow-x:hidden}}@media(max-width:415px){.wrapper{padding-left:20px !important;padding-right:20px !important}}@media(prefers-color-scheme:dark){:root{--header-background:#fff}}body.demo #app .Header, .page-template-template-trialredesign .Header, .page-template-template-trialredesign .Newsletter, .page-template-template-trialredesign .Footer, .page-template-template-trial-redesign .Header, .page-template-template-trial-redesign .Newsletter, .page-template-template-trial-redesign .Footer, .page-template-template-redeem-code .Header, .page-template-template-redeem-code .Newsletter, .page-template-template-redeem-code .Footer { display: none; }.Header__flags{display:none}.Header__flags ul{margin:0}.Header__flags__title,.Header__flags p{display:none}.Header__flags--item{-webkit-column-break-inside:avoid;-moz-column-break-inside:avoid;break-inside:avoid}.Header__flags--item-flag{width:1.5em;height:1.5em;margin-right:.5rem;border-radius:50%;-webkit-box-shadow:0 0 .25em 0 rgba(0,0,0,0.5);box-shadow:0 0 .25em 0 rgba(0,0,0,0.5)}.Header__flags--item-link[class]{color:#65676b;color:var(--font-color-level3);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:.5em 0;font-size:.75rem;line-height:1;text-decoration:none !important}.Header__flags--item-link[class]:not(.active)::before{width:100%;height:100%;background-color:rgba(0,0,0,0.06);content:"";position:absolute;bottom:0;left:-0.5em;z-index:1;-webkit-transform:scaleX(0);-ms-transform:scaleX(0);transform:scaleX(0);-webkit-transform-origin:left center;-ms-transform-origin:left center;transform-origin:left center;-webkit-transition:all .5s ease;transition:all .5s ease;pointer-events:none}.Header__flags--item-link[class].active{opacity:.6}.Header__flags--item-link[class]:active,.Header__flags--item-link[class]:focus,.Header__flags--item-link[class]:hover{color:#65676b;color:var(--font-color-level3)}.Header__flags--item-link[class]:active::before,.Header__flags--item-link[class]:focus::before,.Header__flags--item-link[class]:hover::before{-webkit-transform:scaleX(1);-ms-transform:scaleX(1);transform:scaleX(1)}.Header__flags--item-toggle{cursor:pointer}.Header__flags--item-toggle .Header__flags--item-flag{-webkit-box-shadow:0 0 .5em 0 rgba(0,0,0,0.3);box-shadow:0 0 .5em 0 rgba(0,0,0,0.3)}.Header__flags--item-toggle::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;top:.5625em;right:0;width:.75em;display:inline-block}.Header__flags--item-toggle:active .Header__flags--item-flag,.Header__flags--item-toggle:focus .Header__flags--item-flag,.Header__flags--item-toggle:hover .Header__flags--item-flag{-webkit-box-shadow:0 0 .75em 0 rgba(0,0,0,0.75);box-shadow:0 0 .75em 0 rgba(0,0,0,0.75)}.Header__flags--mainmenu{background-color:#fff;background-color:var(--main-background);position:fixed;overflow:scroll;width:100vw;height:100vh;padding:1.25em;opacity:0;left:0;top:4em;-webkit-transition:opacity .2s;transition:opacity .2s}.Header__flags--mainmenu.active{display:block}.Header__flags--mainmenu.active.visible{opacity:1}.Header__flags--region{height:auto;margin-right:1em;margin-bottom:1em;float:left}.Header__flags--region ul{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap}.Header__flags--region ul li{-webkit-transform:translateZ(0);transform:translateZ(0);margin-right:.75em}.Header__flags--region-title{position:relative;font-size:.875rem;line-height:1.25;margin:0 0 .25em 0}.Header__flags--region-europe{float:none;margin-right:0;-webkit-column-count:2;-moz-column-count:2;column-count:2;-webkit-column-gap:2em;-moz-column-gap:2em;column-gap:2em}.Header__flags--region-europe h4,.Header__flags--region-europe .h4{-webkit-column-span:all;-moz-column-span:all;column-span:all}.Header__flags--region-europe ul{display:block}.Header__flags--region-europe ul li{margin-right:0}.Header__flags--region-switcher{display:none;width:100%}.Header__flags--item-sv,.Header__flags--item-ja,.Header__flags--item-fi,.Header__flags--item-no{display:none !important}.Header__navigation.active.mobile-active .Header__flags__mobile__title{display:none}.Header__navigation.active.mobile-active .Header__flags--main>ul{margin:0}.Header__navigation.active.mobile-active .Header__flags--mainmenu{position:relative;padding:0 1.5em;height:auto;top:unset}.Header__navigation.active.mobile-active .Header__flags--mainmenu.active{display:-webkit-box;display:-ms-flexbox;display:flex;background-color:#f9f9fa}.Header__navigation.active.mobile-active .Header__flags--item-toggle{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;padding:0 1.25em;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.Header__navigation.active.mobile-active .Header__flags--item-toggle.active{background-color:#edeff3}.Header__navigation.active.mobile-active .Header__flags--item-toggle h3{font-size:1rem;line-height:3.75;margin:0}.Header__navigation.active.mobile-active .Header__flags--item-toggle svg{display:none}.Header__navigation.active.mobile-active .Header__flags--regions{padding-left:.5em}.Header__navigation.active.mobile-active .Header__flags--region{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.Header__navigation.active.mobile-active .Header__flags--region>ul{display:grid;grid-template-columns:1fr 1fr 1fr;gap:.5em 1em;width:100%}.Header__navigation.active.mobile-active .Header__flags--region.Header__flags--region-europe{margin-top:1em}.Header__navigation.active.mobile-active .Header__flags__mobile .Header__flags--mainmenu{-webkit-transition:height .5s ease-out;transition:height .5s ease-out;opacity:1;height:0}.Header__navigation.active.mobile-active .Header__flags__mobile .Header__flags--mainmenu.active{-webkit-transition:height .5s ease-out;transition:height .5s ease-out}body.login{max-height:100vh;overflow:hidden}body.login .Newsletter,body.login .Footer{display:none !important}#app .LoginBlock .wrapper{max-width:60em !important}#app .LoginBlock .wrapper>.elementor-widget-wrap{position:relative;display:block !important;z-index:2;margin:0 auto;text-align:center;background-color:#f5f5f7;-webkit-box-shadow:0 4px 10px 0 rgba(0,0,0,0.2);box-shadow:0 4px 10px 0 rgba(0,0,0,0.2);padding:1.5em !important;border-radius:1em}#app .LoginBlock .elementor-col-50{width:100% !important}#app .LoginBlock .elementor-col-50:first-of-type{display:none}.Login{position:relative;max-width:470px;margin:0 auto}.Login input[type=url]{width:100%}.Login .Button{width:100%;margin-bottom:1em}.Login .Signup__form__item{margin-bottom:0}.Login__overlay{position:fixed;top:0;left:0;z-index:1000;display:none;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;background-color:rgba(0,0,0,0.4)}.Login__overlay.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.Login__popup{position:fixed;top:0;bottom:0;left:0;right:0;margin:auto;z-index:1001;display:none;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;max-width:570px;max-height:330px;padding:50px;background-color:#fff;text-align:center}.Login__popup h3{font-size:32px;line-height:48px}.Login__popup p{color:#000}.Login__popup .Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation ul.nav>li>ul{max-width:1180px}}@media(max-width:1180px){.Button--login{display:block;width:100%;text-align:center;margin-top:-10px !important;margin-left:0 !important}.Button--login span{font-size:14px;color:#000}.Button--login span::before{display:none !important}.Button--login .tooltip{display:none !important}}@media(max-width:1023px){#app .Header .wrapper{padding-inline:1.25em !important}#app .Header__items .Header__mobile__hamburger{-webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#app .Header__items .Header__navigation__buttons{-webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}#app .Header__navigation{position:fixed;top:5.625em;left:0;background-color:#fff;width:100%;height:0;max-height:100vh;-webkit-transition:height .2s ease-out;transition:height .2s ease-out;z-index:-99}#app .Header__navigation>div{opacity:0;-webkit-transition:opacity .2s ease;transition:opacity .2s ease;height:0;display:none}#app .Header__navigation .label-sub a[href="#"]{display:none}}@media(min-width:1024px) and (max-width:1180px){#app .Header__items .Header__navigation{-webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#app .Header__items .Header__navigation__buttons{-webkit-box-ordinal-group:4;-ms-flex-order:3;order:3}#app .Header__items .Header__flags{-webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}}@media(min-width:1024px) and (max-width:1179px){#app .Header__navigation ul.nav li{font-size:.875rem;padding:0 .5em}#app .Header__flags,#app .Button--login{margin-left:1em !important}#app .Header__navigation__buttons .Button{padding-left:1em;padding-right:1em;margin-left:.5em}}@media(max-device-height:1080px){#app .LoginBlock{-webkit-box-align:start !important;-ms-flex-align:start !important;align-items:flex-start !important;padding-top:8em !important}}@media(hover:hover){#app .Header__navigation ul.nav li:active a::before,#app .Header__navigation ul.nav li:focus a::before,#app .Header__navigation ul.nav li:hover a::before{left:0;width:100%}}</style><meta name="robots" content="index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1"> <link rel="alternate" hreflang="bg" href="https://www.liveagent.bg/akademiya/"> <link rel="alternate" hreflang="cs" href="https://www.live-agent.cz/akademie/"> <link rel="alternate" hreflang="da" href="https://www.liveagent.dk/akademi/"> <link rel="alternate" hreflang="de" href="https://www.liveagent.de/akademie/"> <link rel="alternate" hreflang="et" href="https://www.liveagent.ee/akadeemia/"> <link rel="alternate" hreflang="es" href="https://www.liveagent.es/academia/"> <link rel="alternate" hreflang="fr" href="https://www.liveagent.fr/education/"> <link rel="alternate" hreflang="el" href="https://www.liveagent.gr/akadimia/"> <link rel="alternate" hreflang="hr" href="https://www.liveagent.hr/akademija/"> <link rel="alternate" hreflang="it" href="https://www.live-agent.it/accademia/"> <link rel="alternate" hreflang="lv" href="https://www.liveagent.lv/akademija/"> <link rel="alternate" hreflang="lt" href="https://www.liveagent.lt/akademija/"> <link rel="alternate" hreflang="hu" href="https://www.liveagent.hu/akademia/"> <link rel="alternate" hreflang="nl" href="https://www.live-agent.nl/academie/"> <link rel="alternate" hreflang="no" href="https://www.liveagent.no/akademi/"> <link rel="alternate" hreflang="pl" href="https://www.live-agent.pl/akademia/"> <link rel="alternate" hreflang="ro" href="https://www.liveagent.ro/academie/"> <link rel="alternate" hreflang="ru" href="https://ru.liveagent.com/akademija/"> <link rel="alternate" hreflang="sk" href="https://www.liveagent.sk/akademia/"> <link rel="alternate" hreflang="sl" href="https://www.liveagent.si/akademija/"> <link rel="alternate" hreflang="zh-hans" href="https://www.live-agent.cn/xuehui/"> <link rel="alternate" hreflang="tl" href="https://www.liveagent.ph/academy/"> <link rel="alternate" hreflang="vi" href="https://www.liveagent.vn/hoc-vien/"> <link rel="alternate" hreflang="ar" href="https://www.liveagent.ae/academiya/"> <link rel="alternate" hreflang="en" href="https://www.liveagent.com/academy/"> <link rel="alternate" hreflang="pt-br" href="https://www.liveagent.com.br/academia/"> <link rel="alternate" hreflang="x-default" href="https://www.liveagent.com/academy/"> <title>Akademija - LiveAgent</title> <meta name="description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy."> <link rel="canonical" href="https://www.liveagent.si/akademija/"> <meta property="og:locale" content="sl_SI"> <meta property="og:type" content="website"> <meta property="og:title" content="Akademija - LiveAgent" class="urlslab-seo-meta-tag"> <meta property="og:description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy."> <meta property="og:url" content="https://www.liveagent.si/akademija/"> <meta property="og:site_name" content="LiveAgent"> <meta property="og:image" content="https://assets.flowhunt.io/screenshots/56acaa281520e669/67c6c53772f89911/1728921149_1366.webp" class="urlslab-seo-meta-tag"> <meta property="og:image:width" content="1366" class="urlslab-seo-meta-tag"> <meta property="og:image:height" content="768" class="urlslab-seo-meta-tag"> <meta property="og:image:type" content="image/jpeg" class="urlslab-seo-meta-tag"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@LiveAgent"> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"CollectionPage","@id":"https://www.liveagent.si/akademija/","url":"https://www.liveagent.si/akademija/","name":"Akademija - LiveAgent","isPartOf":{"@id":"https://www.liveagent.si/#website"},"primaryImageOfPage":{"@id":"https://www.liveagent.si/akademija/#primaryimage"},"image":{"@id":"https://www.liveagent.si/akademija/#primaryimage"},"thumbnailUrl":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","description":"Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy.","breadcrumb":{"@id":"https://www.liveagent.si/akademija/#breadcrumb"},"inLanguage":"sl-SI"},{"@type":"ImageObject","inLanguage":"sl-SI","@id":"https://www.liveagent.si/akademija/#primaryimage","url":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","contentUrl":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","width":1080,"height":1080,"caption":"Introducing a new member"},{"@type":"BreadcrumbList","@id":"https://www.liveagent.si/akademija/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.liveagent.si/"},{"@type":"ListItem","position":2,"name":"Akademija"}]},{"@type":"WebSite","@id":"https://www.liveagent.si/#website","url":"https://www.liveagent.si/","name":"LiveAgent","description":"Help Desk & Live Chat Software","publisher":{"@id":"https://www.liveagent.si/#organization"},"inLanguage":"sl-SI"},{"@type":"Organization","@id":"https://www.liveagent.si/#organization","name":"Quality Unit, LLC","url":"https://www.liveagent.si/","logo":{"@type":"ImageObject","inLanguage":"sl-SI","@id":"https://www.liveagent.si/#/schema/logo/image/","url":"https://www.liveagent.com/app/uploads/2019/11/logo-qualityunit.jpg","contentUrl":"https://www.liveagent.com/app/uploads/2019/11/logo-qualityunit.jpg","width":1024,"height":192,"caption":"Quality Unit, LLC"},"image":{"@id":"https://www.liveagent.si/#/schema/logo/image/"},"sameAs":["https://www.facebook.com/LiveAgent/","https://x.com/LiveAgent","https://www.instagram.com/liveagent/","https://www.linkedin.com/company/liveagent/","https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"]}]}</script> <link rel="dns-prefetch" href="//www.googletagmanager.com"> <link rel="dns-prefetch" href="//support.qualityunit.com"> <link rel="dns-prefetch" href="//analytics.qualityunit.com"> <link rel="dns-prefetch" href="//pap.qualityunit.com"> <link rel="stylesheet" id="app-css" href="https://www.liveagent.si/app/themes/liveagent/assets/dist/app.min.css?ver=1.25.53" type="text/css" media="screen"> <style> .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } @media screen and (max-height: 1024px) { .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } } @media screen and (max-height: 640px) { .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } } </style> <link rel="icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-50x50.png" sizes="32x32"> <link rel="icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-300x300.png" sizes="192x192"> <link rel="apple-touch-icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-185x185.png"> <meta name="msapplication-TileImage" content="https://www.liveagent.com/app/uploads/2024/04/icon-300x300.png"> <style type="text/css" id="wp-custom-css"> html[lang="bg-BG"] .Header__navigation__buttons.Button--outline { margin-left: 0 !important; } html[lang="hr"] .Button--demo { padding: 0 1.8em !important; } html[lang="lv-LV"] .Button--demo { padding: 0 1.3em !important; } html[lang="ro-RO"] .Button--demo { padding: 0 2.4em !important; } html[lang="sk-SK"] .Button--demo { padding: 0 2.8em !important; } html[lang="tl"] .Button--demo { padding: 0 2.9em !important; } html[lang="vi-VN"] .Button--demo { padding: 0 1.7em !important; } html[lang="vi-VN"] .Button--demo { padding: 0 1.7em !important; } html[lang="de-DE"] .Button--demo { padding: 0 2.4em !important; } .heroHeadline__home--bg.elementor-column .chat--bubble:not(.chat--bubble__dots) p, .heroHeadline--bg.elementor-column .chat--bubble:not(.chat--bubble__dots) p { font-size: .875rem; } </style> <link rel="stylesheet" id="pages/post" type="text/css" media="all" href="https://www.liveagent.si/app/themes/liveagent/assets/dist/pages/post.min.css?ver=1.25.53">  <meta name="twitter:title" content="Akademija - LiveAgent" class="urlslab-seo-meta-tag"><meta name="twitter:description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." class="urlslab-seo-meta-tag"><meta name="twitter:image" content="https://assets.flowhunt.io/screenshots/56acaa281520e669/67c6c53772f89911/1728921149_1366.webp" class="urlslab-seo-meta-tag"></head> <body class="archive post-type-archive post-type-archive-ms_academy elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="sl-SI" onover-preload="1"> <img src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-slovenian-container"><ul id="menu-header-navigation-2-slovenian" class="nav"><li id="menu-item-398299" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398299"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Izdelek</a> <ul class="sub-menu"> <li id="menu-item-398303" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398303"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Pregled</a> <ul class="sub-menu"> <li id="menu-item-970913" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970913"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-tour"></use></svg><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Oglejte si predstavitev<div class="menu-item-description">Splošen pregled LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-398307" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398307"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Izdelek</a> <ul class="sub-menu"> <li id="menu-item-916186" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916186"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.si/programska-oprema-za-pomoc-uporabnikom-2/" title="Raziščite izbor najboljše programske opreme za pomoč uporabnikom na trgu. Izberite idealno programsko opremo službe za pomoč uporabnikom za vaše spletno mesto in dvignite storitve za stranke na luno." hreflang="sl-SI" onover-preload="1">Služba za pomoč uporabnikom<div class="menu-item-description">Vsekanalna platforma za pomoč strankam</div></a></li> <li id="menu-item-916187" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916187"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.si/programska-oprema-vstopnicnega-sistema/" title="Raziščite izbor programske opreme vstopničnega sistema, ki se na trgu najbolj uporablja. Izberite idealno orodje vstopničnega sistema in dvignite svojo storitev za stranke na luno." hreflang="sl-SI" onover-preload="1">Vstopnični sistem<div class="menu-item-description">Napredni vstopnični sistem</div></a></li> <li id="menu-item-398378" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-398378"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.si/programska-oprema-za-klepet-v-zivo/" title="Raziščite izbor najboljše programske opreme za klepet v živo na trgu. Izberite idealno programsko opremo za klepet v živo za vaše spletno mesto in dvignite svoje storitve za stranke na luno." hreflang="sl-SI" onover-preload="1">Klepet v živo<div class="menu-item-description">Najhitrejši klepet v živo na trgu</div></a></li> </ul> </li> <li id="menu-item-398440" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398440"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-916188" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916188"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.si/pomoc-uporabnikom-druzbenih-medijev/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Družbeni mediji<div class="menu-item-description">Odgovorite svojim sledilcem neposredno iz LiveAgent</div></a></li> <li id="menu-item-695916" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695916"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.si/najboljsa-programska-oprema-za-klicni-center/" title="Večkanalna programska oprema klicnega centra LiveAgent omogoča agentom zagotavljanje prilagojenih storitev za vaše stranke. Preizkusite novo izkušnjo podpore strankam zdaj." hreflang="sl-SI" onover-preload="1">Klicni center<div class="menu-item-description">Vgrajena programska oprema za klicni center</div></a></li> <li id="menu-item-874128" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874128"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.si/liveagent-programska-oprema-baze-znanja/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Baza znanja<div class="menu-item-description">Zagotavljanje samopostrežnih možnosti</div></a></li> </ul> </li> <li id="menu-item-398310" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398310"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Se uporablja za</a> <ul class="sub-menu"> <li id="menu-item-398374" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-398374"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.si/poslovanje/" title="LiveAgent je programska oprema za pomoč uporabnikom, ki se prilagaja potrebam različnih poslovnih modelov. Raziščite, kako LiveAgent ustreza vaši niši. Agencija Edu in nevladne organizacije se zanašajo na LiveAgent." hreflang="sl-SI" onover-preload="1">Poslovne rešitve<div class="menu-item-description">Različna podjetja, različne rešitve</div></a></li> <li id="menu-item-398395" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-398395"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.si/industrija/" title="LiveAgent lahko izpolni zahteve več poslovnih področij. Oglejte si, kako se lahko LiveAgent prilagodi vašim zahtevam in izboljša vašo podporo strankam." hreflang="sl-SI" onover-preload="1">Industrijske rešitve<div class="menu-item-description">Prilagodite LiveAgent svoji industriji</div></a></li> <li id="menu-item-750293" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-750293"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.si/zgodbe-o-uspehu/" title="LiveAgent je programska oprema za pomoč strankam, ki vam omogoča dostop do številnih funkcij, vključno s selitvijo podatkov, sistemi za spremljanje sprememb in zahtevami za predloge. Podjetje je prejelo vrsto nagrad in certifikatov, ponuja tudi integracijo z drugimi orodji. Na spletni strani najdemo tudi številne vire, kot so blog, spletni seminarji in test tipkanja. Obstaja tudi program za partnersko sodelovanje in VoIP telefonski sistemi. Sporočilo na koncu opisuje proces izdelave računa in dostop do nadzorne plošče LiveAgenta." hreflang="sl-SI" onover-preload="1">Primeri uporabe<div class="menu-item-description">En izdelek, več scenarijev primerov uporabe</div></a></li> </ul> </li> <li id="menu-item-398314" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398314"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Integracije</a> <ul class="sub-menu"> <li id="menu-item-953138" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-953138"><a href="https://www.liveagent.si/integracije/whatsapp/" title="LiveAgent ponuja integracijo WhatsApp, ki uporabnikom omogoča enostavno odgovarjanje na sporočila WhatsApp s svoje nadzorne plošče LiveAgent." hreflang="sl-SI" onover-preload="1">WhatsApp</a></li> <li id="menu-item-398418" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-398418"><a href="https://www.liveagent.si/integracije/wordpress/" title="Na svojih spletnih mestih Wordpress zagotovite podporo strankam na višji ravni. Integracija Wordpressa za LiveAgent vam omogoča, da na svoja spletna mesta postavite gumb za klepet." hreflang="sl-SI" onover-preload="1">WordPress</a></li> <li id="menu-item-398419" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-398419"><a href="https://www.liveagent.si/integracije/prestashop/" title="Če želite, da vas stranke hitreje dosežejo, razmislite o namestitvi gumba za klepet v živo za vaše spletno mesto Prestashop z našo integracijo LiveAgent." hreflang="sl-SI" onover-preload="1">Prestashop</a></li> <li id="menu-item-398420" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-398420"><a href="https://www.liveagent.si/integracije/magento/" title="Vključite Magento 2 v LiveAgent in povečajte svoj potek dela. Zahtevki bodo spremljali naročila strank in uporabite lahko eno platformo." hreflang="sl-SI" onover-preload="1">Magento</a></li> <li id="menu-item-398421" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-398421"><a href="https://www.liveagent.si/integracije/shopify/" title="Integrirajte Shopify z LiveAgent in izboljšajte podporo strankam v vaši e-trgovini. Enostavno nastavite klepet v živo, upravljajte komunikacijo po vseh kanalih in povečajte zadovoljstvo strank. Prihranite čas in denar s hitro in učinkovito integracijo ter poskusite brezplačno brez obveznosti!" hreflang="sl-SI" onover-preload="1">Shopify</a></li> <li id="menu-item-398422" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-398422"><a href="https://www.liveagent.si/integracije/mailchimp/" title="Programska oprema vstopničnega sistema lahko z integracijo Mailchimp za LiveAgent doseže veliko več. Integracija Mailchimpa vam omogoča upravljanje stikov iz službe za pomoč uporabnikom." hreflang="sl-SI" onover-preload="1">Mailchimp</a></li> <li id="menu-item-398423" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-398423"><a href="https://www.liveagent.si/integracije/pipedrive/" title="Odkrijte, kako integracija PipeDrive z LiveAgent izboljša vaše poslovanje! Učinkovito upravljajte odnose s strankami in sledite potencialnim strankam z enostavno uporabo CRM orodja. Prihranite čas in povečajte učinkovitost s sinhronizacijo podatkov na eni nadzorni plošči. Preizkusite brezplačno in izboljšajte svojo prodajo že danes!" hreflang="sl-SI" onover-preload="1">Pipedrive</a></li> <li id="menu-item-551000" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551000"><a href="https://www.liveagent.si/integracije/slack/" title="Izkoristite moč integracije Slacka z LiveAgentom za izboljšano komunikacijo in hitro odzivnost vaše ekipe. Ta brezplačno dostopna rešitev omogoča realnočasovno izmenjavo sporočil in datotek ter obvestila o novih in spremenjenih zahtevkih, pri čemer vam ni treba zapustiti nadzorne plošče LiveAgent. Nastavite prilagojena Slack obvestila in poenostavite svoje poslovanje še danes!" hreflang="sl-SI" onover-preload="1">Slack</a></li> <li id="menu-item-398315" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-398315"><a href="/integracije/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">Več integracij</a></li> </ul> </li> </ul> </li> <li id="menu-item-398318" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-398318"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Viri</a> <ul class="sub-menu"> <li id="menu-item-398320" class="label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-398320"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Izvedite več</a> <ul class="sub-menu"> <li id="menu-item-398329" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-398329"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/akademija/" aria-current="page" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Akademija<div class="menu-item-description">Postanite strokovnjak za storitve za stranke</div></a></li> <li id="menu-item-398330" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-398330"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/predloge/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="sl-SI" onover-preload="1">Predloge<div class="menu-item-description">Prilagodljive predloge za vsako priložnost</div></a></li> <li id="menu-item-750296" class="icn-menu-checklists menu-item menu-item-type-post_type_archive menu-item-object-ms_checklists menu-item-750296"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.si/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="sl-SI" onover-preload="1">Kontrolni seznami<div class="menu-item-description">Kako ravnati s svojim postopkom</div></a></li> </ul> </li> <li id="menu-item-398335" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398335"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-398331" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-398331"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Odkrijte najnovejše novice in nasvete o programski opremi za pomoč uporabnikom ter zadovoljstvo strank na blogu LiveAgent. Izboljšajte produktivnost svoje ekipe in zgradite zveste odnose s strankami. Preberite naše članke in začnite brezplačni preizkus že danes!" hreflang="sl-SI" onover-preload="1">Blog<div class="menu-item-description">Novice o storitvah za stranke & LiveAgent</div></a></li> <li id="menu-item-398332" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-398332"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1">Glosarij<div class="menu-item-description">Naučite se terminologije storitev za stranke</div></a></li> <li id="menu-item-398334" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-398334"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/imenik/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="sl-SI" onover-preload="1">Imenik<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-398336" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398336"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-398384" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-398384"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.si/test-tipkanja/" title="Preizkusite svoje spretnosti tipkanja z brezplačnim testom za tipkanje, ki ga ponuja LiveAgent. V nekaj minutah ugotovite, kako hitro tipkate, in brezplačno vadite, da se izboljšate." hreflang="sl-SI" onover-preload="1">Test tipkanja<div class="menu-item-description">Izboljšajte svojo hitrost tipkanja</div></a></li> <li id="menu-item-953187" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-953187"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.si/reviews/" title='"Ocena najboljše programske opreme v različnih kategorijah, vključno s pregledi in integracijo s programsko opremo službe za pomoč LiveAgent."' hreflang="sl-SI" onover-preload="1">Mnenja<div class="menu-item-description">Oglejte si ocene funkcij programske opreme</div></a></li> <li id="menu-item-398344" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-398344"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podporo<div class="menu-item-description">Članki in vodniki z navodili</div></a></li> </ul> </li> <li id="menu-item-398337" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398337"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Podjetje</a> <ul class="sub-menu"> <li id="menu-item-398338" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-398338"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.si/o-nas/o-liveagent/" title="LiveAgent je izvirna programska oprema za pomoč uporabnikom, ustanovljena leta 2004. Razvita je bila zaradi neučinkovite komunikacije s strankami. Danes LiveAgent služi več kot 150 milijonom uporabnikov in več kot 40.000 podjetjem po vsem svetu. Njihovo poslanstvo je ustvariti cenovno dostopno in uporabno programsko opremo ter postaviti podporo strankam v središče vsakega podjetja. Zaposlujejo več kot 100 inovatorjev in imajo tri pisarne v Evropi in eno v New Yorku." hreflang="sl-SI" onover-preload="1">O nas<div class="menu-item-description">Odkrijte ekipo, ki stoji za izdelkom</div></a></li> <li id="menu-item-398372" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-398372"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.si/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade in dosežki</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-398348" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-398348"><a href="/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1">Funkcije</a></li> <li id="menu-item-398437" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-398437"><a href="/cene/" title="Načrti LiveAgent se začnejo pri 9 USD/agent/mesec in vključujejo vstopnični sistem prek e-pošte, funkcijo klepeta v živo, bazo znanja in drugo. Celoten paket je na voljo pri 69 USD/agent/mesec." hreflang="sl-SI" onover-preload="1">Cene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Brezplačen preizkus</span> </a> <a href="/vpis/" class="Button Button--login" title="Na tej strani se vpišite v svoj LiveAgent račun. Najprej vnesite podatke o podjetju in nadaljujte z uporabniškim imenom in geslom." hreflang="sl-SI" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/predstavitev/" class="Button Button--outline" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1"> <span>Demo</span> </a> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Brezplačen preizkus</span> </a> <a href="/vpis/" class="Button Button--login" title="Na tej strani se vpišite v svoj LiveAgent račun. Najprej vnesite podatke o podjetju in nadaljujte z uporabniškim imenom in geslom." hreflang="sl-SI" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-sl" lang="sl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="si" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Evropa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azija</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Srednji vzhod</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Evropa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/" title="Objevte vše, co potřebujete vědět o zákaznickém servisu na LiveAgent Akademii. Zdroj bezplatných školení a teoretických poznatků, který zlepší vaše dovednosti v oblasti komunikace, zpětné vazby a zákaznické zkušenosti. Navštivte nás a naučte se, jak poskytovat kvalitní zákaznický servis a získat spokojené zákazníky." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/akadeemia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/" title="Odwiedź Akademię LiveAgent, najlepsze źródło wiedzy o obsłudze klienta! Odkryj tajniki automatyzacji, poprawy doświadczeń klientów, segmentacji oraz kluczowych umiejętności miękkich. Zdobądź cenne wskazówki, jak unikać słabej obsługi i przekształcać niezadowolonych klientów w rzeczników marki. Dołącz do nas i podnieś jakość swojej obsługi klienta!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </span> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azija</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Srednji vzhod</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopirano!"> <link rel="stylesheet" id="pages/Category" type="text/css" media="all" href="https://www.liveagent.si/app/themes/liveagent/assets/dist/pages/Category.min.css?ver=1.25.53"> <link rel="stylesheet" id="pages/CategoryColorScheme" type="text/css" media="all" href="https://www.liveagent.si/app/themes/liveagent/assets/dist/pages/CategoryColorScheme.min.css?ver=1.25.53"> <div id="category" class="Category"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ .compact-header{margin-top:-2.2em}.compact-header__placeholder{background-color:#f9f9fa}.compact-header__placeholder+.Category__container{padding-top:0}.compact-header__placeholder+.Archive__filter{margin-top:-2.2em;background-color:#edeff3}.compact-header__placeholder:not(:last-child){margin-bottom:2.2em}.compact-header__wrapper{position:static;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap}.compact-header__wrapper>*{width:100%}.compact-header__image{position:relative;display:none}.compact-header--lvl-1 .compact-header__image .compact-header__img{width:100%;max-width:100%;-o-object-fit:contain;object-fit:contain}.compact-header--lvl-2 .compact-header__image{overflow:hidden;padding-bottom:52%;border-radius:1rem;border:1px solid #e4e5e9}.compact-header--lvl-2 .compact-header__image .compact-header__img,.compact-header--lvl-2 .compact-header__image .urlslab-screenshot-container img{width:100%;height:100%;position:absolute;z-index:1;-o-object-fit:cover;object-fit:cover;-o-object-position:center;object-position:center}.compact-header__img--author{display:none}.compact-header__logo{width:26%;position:absolute;top:-1px;left:-1px;z-index:2;overflow:hidden;background-color:rgba(255,255,255,0.85) !important;-webkit-backdrop-filter:blur(8.5px);backdrop-filter:blur(8.5px);-webkit-box-shadow:5px 1px 7px 0 rgba(0,0,0,0.04),2px 2px 2px 0 rgba(255,255,255,0.6) inset;box-shadow:5px 1px 7px 0 rgba(0,0,0,0.04),2px 2px 2px 0 rgba(255,255,255,0.6) inset;border:1px solid #e4e5e9;border-top-left-radius:1rem;border-bottom-right-radius:1rem}.compact-header__logo-img{width:70%;height:70%;-o-object-fit:cover;object-fit:cover;-o-object-position:center;object-position:center;margin:15%}.compact-header__title{margin:0;line-height:1.33;font-size:2.5em;font-weight:700}.compact-header__title:not(:last-child){margin-bottom:.25em}.compact-header__text:not(:last-child){margin-bottom:1.6em}.compact-header__date{color:#65676b;color:var(--font-color-normal);font-size:.75em}.compact-header__date:not(:last-child){margin-bottom:.625em}.compact-header__update:not(:last-child){margin-bottom:.8em}.compact-header__buttons:not(:last-child){margin-bottom:1.6em}.compact-header__buttons-items{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;margin:-0.313em}.compact-header__buttons-item{padding:.313em}.compact-header__tags:not(:last-child){margin-bottom:.625em}.compact-header__tags-item:not(:last-child){margin-bottom:.35em}.compact-header__tags-title{color:#65676b;color:var(--font-color-normal);line-height:1.5;font-size:.75em;margin-right:.8em}.compact-header__tags-list{margin:0 -0.4em;line-height:1.5;font-size:.85rem}.compact-header__tags-list li{color:#65676b;color:var(--font-color-normal);display:inline-block;vertical-align:middle;padding:.2em .6em}.compact-header__tags-list a,.compact-header__tags-list span{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-weight:700;text-decoration:none !important}.compact-header__tags-list a svg,.compact-header__tags-list span svg{width:1em;height:1em;display:block;margin-right:.35em}.compact-header__tags-list a{color:#fa9531 !important;color:var(--primary-color) !important}.compact-header__menu{display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:-2em;margin-right:-40px;white-space:nowrap;overflow-x:auto;overflow-y:hidden;-webkit-overflow-scrolling:touch}.compact-header__menu-title{color:#b0b4bb;color:var(--font-color-medium);margin-right:3em;font-size:.875em}.compact-header__menu-items ul{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0}.compact-header__menu-items ul li{position:relative;padding:.714em 0;font-size:.875em;font-weight:600}.compact-header__menu-items ul li:not(:last-child){margin-right:3em}.compact-header__menu-items ul li::after{background-color:#fa9531;background-color:var(--primary-color);position:absolute;bottom:0;left:50%;display:block;content:"";width:0;height:.214em;pointer-events:none;-webkit-transition:all .3s;transition:all .3s}.compact-header__menu-items ul li a{display:block;text-decoration:none;white-space:nowrap}.compact-header__menu-items ul li a:active,.compact-header__menu-items ul li a:focus{color:#050505;color:var(--font-color-dark);text-decoration:none}.compact-header__menu-items ul li:active::after,.compact-header__menu-items ul li:focus::after,.compact-header__menu-items ul li:hover::after,.compact-header__menu-items ul li.active::after{left:0;width:100%}.compact-header__toc{display:none}.compact-header__scrollbar{position:absolute;top:100%;right:0;left:0}.compact-header__scrollbar>*{background-color:#fa9531;background-color:var(--primary-color);width:0;height:.2em;display:block}.compact-header .breadcrumbs{margin-bottom:.35em}.compact-header .breadcrumbs::before{left:0;background:-webkit-gradient(linear,right top,left top,from(rgba(249,249,250,0)),to(#f9f9fa));background:linear-gradient(to left,rgba(249,249,250,0) 0,#f9f9fa 100%)}.compact-header .breadcrumbs::after{right:0;background:-webkit-gradient(linear,left top,right top,from(rgba(249,249,250,0)),to(#f9f9fa));background:linear-gradient(to right,rgba(249,249,250,0) 0,#f9f9fa 100%)}.compact-header .searchField{width:100%;margin:0}.compact-header .searchField input[type=search]{display:block;width:100%;min-width:initial;height:2.857em;padding-left:3.5em;border-radius:.714em;border:0;font-size:.875rem;background-color:#edeff3;-webkit-box-shadow:none;box-shadow:none;-webkit-transition:all .2s,background-color .2s;transition:all .2s,background-color .2s}.compact-header .searchField input[type=search]::-ms-clear,.compact-header .searchField input[type=search]::-ms-reveal{display:none;width:0;height:0}.compact-header .searchField input[type=search]::-webkit-search-decoration,.compact-header .searchField input[type=search]::-webkit-search-cancel-button,.compact-header .searchField input[type=search]::-webkit-search-results-button,.compact-header .searchField input[type=search]::-webkit-search-results-decoration{display:none}.compact-header .searchField input[type=search]:focus{-webkit-box-shadow:none;box-shadow:none}.compact-header .searchField .search-reset{width:1.5em;height:1.5em;position:absolute;top:50%;right:1.1em;display:-webkit-box;display:-ms-flexbox;display:flex;opacity:0;pointer-events:none;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);cursor:pointer}.compact-header .searchField .search-reset__icon{width:.5em;height:.5em}.compact-header .searchField .search-reset--active{opacity:1;pointer-events:initial}.compact-header .searchField__icon{width:1em;height:1em;position:absolute;top:50%;left:1.1em;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header .FilterMenu__items{z-index:10}.compact-header .FilterMenu a[href].FilterMenu__item{color:#050505;color:var(--font-color-dark);text-decoration:none}.compact-header .FilterMenu a[href].FilterMenu__item strong{font-weight:400}.compact-header .CircleProgressBar__middle{background-color:#f9f9fa}.compact-header__toc .FilterMenu__title{position:relative;padding-left:2.429em}.compact-header__toc .FilterMenu__title::before{width:.357em;height:.357em;top:50%;left:1.429em;position:absolute;display:block;content:"";border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header__toc .FilterMenu__item{position:relative}.compact-header__toc .FilterMenu__item-title{padding:.2em 1em .2em 0 !important}.compact-header__toc .FilterMenu__item::before{top:.85em;position:absolute;display:block;content:"";border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header__toc .FilterMenu__item--h2{padding-left:2.429em;font-size:.875em}.compact-header__toc .FilterMenu__item--h2::before{width:.357em;height:.357em;left:1.429em}.compact-header__toc .FilterMenu__item--h3{padding-left:3.769em;font-size:.813em}.compact-header__toc .FilterMenu__item--h3::before{width:.385em;height:.385em;left:2.692em}.compact-header__toc .FilterMenu__item.active::before,.compact-header__toc .FilterMenu__item:hover::before{background-color:#050505}.compact-header .compact-header__author__social{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;gap:1em;margin:1.6em 0}.compact-header .compact-header__author__social>a::after{display:none !important}.compact-header .compact-header__author__social>a svg{width:1.5em;height:1.5em;margin-right:.5em}@media(min-width:768px){.compact-header__image{display:block}.compact-header{-webkit-transition:margin .3s ease;transition:margin .3s ease}.compact-header__placeholder+.Archive__filter{top:90px;position:sticky;z-index:5}.compact-header__wrapper{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}.compact-header__left{max-width:60%}.compact-header__right{max-width:31.5%}.compact-header__bottom{padding-top:2em}.compact-header__tags-item{white-space:nowrap}.compact-header__tags-item>*{display:inline-block;vertical-align:text-top;white-space:normal}.compact-header--lvl-1 .compact-header__image{margin-top:-2em}.compact-header--lvl-2 .compact-header__image{margin-top:.7em}.compact-header__img--author{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:100%;max-width:16em;height:auto;margin-top:2em;margin-left:auto;border-radius:100%}.compact-header__filters-toggle,.compact-header__filters-close,.compact-header__filters-apply{display:none}.compact-header__filters-wrap--count{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.compact-header__filters-collapse{display:none}.compact-header__filters-inn{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.compact-header__filters-inn-sm>*{max-width:21em}.compact-header__filters-inn-sm>*.SortingMenu__wrapper{max-width:initial}.compact-header__filters-inn>*{-webkit-box-flex:1;-ms-flex:1;flex:1}.compact-header__filters-inn>*:not(:last-child){margin-right:.625em}.compact-header__filter-label{font-size:.75em}.compact-header__count{margin-left:2em;font-weight:600;font-size:.875em}.compact-header__search{position:relative;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex}.compact-header--sticky{background-color:#fff;background-color:var(--main-background);position:fixed;z-index:99;top:0;left:0;right:0;-webkit-filter:drop-shadow(0 1px 6px rgba(0,0,0,0.16));filter:drop-shadow(0 1px 6px rgba(0,0,0,0.16));margin-top:90px;border-top:.063em solid #e4e5e9}.compact-header--sticky .compact-header__left>*,.compact-header--sticky .compact-header__right>*{display:none}.compact-header--sticky .compact-header__bottom{padding-top:0}.compact-header--sticky .CircleProgressBar__middle{background-color:#fff;background-color:var(--main-background)}.compact-header--transition{margin-top:0}.compact-header--sticky.compact-header--lvl-2 .compact-header__wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.compact-header--sticky.compact-header--lvl-2 .compact-header__title{display:block !important;margin-bottom:0;font-size:1.125em}.compact-header--sticky.compact-header--lvl-2 .compact-header__toc{display:block !important}}@media(min-width:1180px){.compact-header__tags-list{font-size:.75rem}}@media(max-width:767px){body.compact-header--active{overflow:hidden}body.compact-header--active .ContactUs{opacity:0;pointer-events:none}.compact-header__title{font-size:1.875em}.compact-header__wrapper{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:20px !important;padding-right:20px !important}.compact-header__wrapper:not(:last-child){margin-bottom:.75em}.compact-header__tags-title:not(:last-child){margin-bottom:.35em}.compact-header__image,.compact-header .urlslab-screenshot-container{margin:.5em 0 1.125em 0}.compact-header__filters{top:0;right:0;bottom:0;left:0;position:fixed;z-index:101;opacity:0;pointer-events:none;background-color:rgba(0,0,0,0.5);-webkit-transition:opacity .3s ease;transition:opacity .3s ease}.compact-header--active .compact-header__filters{opacity:1;pointer-events:auto}.compact-header__filters-wrap{background-color:#fff;background-color:var(--main-background);position:relative;z-index:10;height:calc(100% - 4.5em);padding:1em 0 5em 0;margin-top:3.5em;border-top-left-radius:20px;border-top-right-radius:20px}.compact-header__filters-collapse{display:block;width:3.5em;height:.5em;margin:0 auto 1em;border-radius:.25em;background-color:#65676b}.compact-header__filters-inn{overflow:scroll;height:100%;padding:0 20px}.compact-header__filters-toggle{display:block}.compact-header__filters-toggle .Button{background-color:#fff;background-color:var(--main-background);width:100%;height:3em;margin:0}.compact-header__filters-toggle .Button [class*=icon-]{width:1.143em;height:1.143em;margin-left:.9em}.compact-header__filters-close{width:2.5em;height:2.5em;position:absolute;top:.5em;right:20px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-radius:50%;background-color:#f9f9fa}.compact-header__filters-close .icon-close{width:.75em;height:.75em}.compact-header__filters-apply{top:auto;right:0;bottom:0;left:0;background-color:#fff;background-color:var(--main-background);position:fixed;z-index:102;opacity:0;pointer-events:none;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;padding:.5em 20px;-webkit-box-shadow:0 -0.188em .25em rgba(9,0,44,0.16);box-shadow:0 -0.188em .25em rgba(9,0,44,0.16)}.compact-header--active .compact-header__filters-apply{opacity:1;pointer-events:auto}.compact-header__search:not(:first-child),.compact-header__filter:not(:first-child){position:relative;padding-top:.9em}.compact-header__search:not(:first-child)::before,.compact-header__filter:not(:first-child)::before{position:absolute;top:0;left:-20px;right:-20px;content:"";display:block;height:.3em;background-color:#e4e5e9}.compact-header__search:not(:last-child),.compact-header__filter:not(:last-child){padding-bottom:.6em}.compact-header__count{display:none}.compact-header .searchField input[type=search]{width:100%}.compact-header .FilterMenu{z-index:initial}.compact-header .FilterMenu__title{position:static;z-index:initial;min-width:initial !important;max-width:100%}.compact-header .FilterMenu__items{max-width:100%;left:initial;-webkit-transform:initial;-ms-transform:initial;transform:initial}.compact-header .FilterMenu__items--inn{max-height:50vh}.compact-header .FilterMenu__desc,.compact-header__filter-label{margin-bottom:.714em;font-size:.875em;font-weight:600}}@media(max-width:415px){.compact-header__menu{margin-right:-20px}}@media(hover:hover){.compact-header__menu-items ul li a:hover{color:#050505;color:var(--font-color-dark);text-decoration:none}}.searchField{position:relative;margin:0 auto}.searchField .searchField__icon{width:1.125em;height:1.125em;position:absolute;left:1.25rem;top:50%;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.searchField input[type=search]{background-color:var(--main-background);padding-left:4em;min-width:18rem;font-size:.875rem;width:100%;height:3.125rem;-webkit-transition:all .2s,background-color .2s;transition:all .2s,background-color .2s;border-radius:2em;border:0;-webkit-box-shadow:0 4px 4rem 0 rgba(0,0,0,0.12);box-shadow:0 4px 4rem 0 rgba(0,0,0,0.12)}.searchField input[type=search]:focus{-webkit-box-shadow:0 4px 1.5rem 0 rgba(0,0,0,0.15);box-shadow:0 4px 1.5rem 0 rgba(0,0,0,0.15)}.FilterMenu__title::after{width:.75em;height:.75em;display:block;position:relative;-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;content:"";border:3px solid #bec2c9;border-top:0;border-right:0;-webkit-transition:all .2s;transition:all .2s;-webkit-transform:rotate(-45deg) scaleX(1);-ms-transform:rotate(-45deg) scaleX(1);transform:rotate(-45deg) scaleX(1);margin-left:auto;top:-0.15em;cursor:pointer}.menu-active.FilterMenu__title::after,.active.FilterMenu__title::after,.active .FilterMenu__title::after{-webkit-transform:rotate(-45deg) scale(-1);-ms-transform:rotate(-45deg) scale(-1);transform:rotate(-45deg) scale(-1);top:.15em}.FilterMenu{position:relative;z-index:3}.FilterMenu__title{display:block;min-width:10em;max-width:100%;font-size:.875rem;line-height:1;border:1px solid #ced0d4;padding:.85em 2em .85em 1em;border-radius:.714em;background-color:#fff;-webkit-transition:all .2s;transition:all .2s;cursor:pointer;-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);-webkit-filter:none;filter:none;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.FilterMenu__title::after{width:.52rem;height:.52rem;position:absolute;top:50%;right:1em;margin:-0.4rem 0 0 0;border-color:#050505;border-width:.125rem}.FilterMenu__title.menu-active::after,.FilterMenu__title.active::after,.active .FilterMenu__title::after{top:50%;margin:-0.1rem 0 0 0}.SortingMenu__title::before{width:1.125em;height:1.125em;content:"";margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}.SortingMenu__title.active::before{-webkit-filter:grayscale(0);filter:grayscale(0)}.Filter{max-width:1180px;margin-left:auto;margin-right:auto;padding:1.5em;background-color:#fff;border-radius:1rem;-webkit-box-shadow:0 8px 10px rgba(147,147,147,0.1);box-shadow:0 8px 10px rgba(147,147,147,0.1)}.Filter .searchField{margin:0}.Filter .searchField input[type=search].search{-webkit-box-shadow:none;box-shadow:none;background-color:#edeff3;border-radius:12px;height:2.5rem;min-width:21em}.Filter .FilterMenu{margin-top:.75em}.Filter .Category__content__description{margin-bottom:0;font-size:.875rem;font-weight:400}@media(min-width:768px){.FilterMenu__desc{margin-right:.25em;font-size:.875rem;font-weight:600;line-height:1}.FilterMenu__items{background-color:#fff;background-color:var(--main-background);position:absolute;top:100%;left:0;display:none;opacity:0;overflow:hidden;border-radius:.625em;width:100%;padding:1em 1.45em;-webkit-transition:opacity .1s;transition:opacity .1s;-webkit-box-shadow:0 .063em .375em rgba(5,5,5,0.16);box-shadow:0 .063em .375em rgba(5,5,5,0.16)}.FilterMenu__items--inn{max-height:19em;position:relative;margin-left:-1.45em;margin-right:-1.85em}.FilterMenu__items.scrollbar-visible::before{background-color:#f5f5f7;background-color:var(--secondary-background);display:block;content:"";position:absolute;top:0;right:0;bottom:0;width:.7em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn{scrollbar-width:.5em;scrollbar-color:#e4e5e9 transparent;overflow-y:scroll;margin-right:-1.35em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar-track{background-color:transparent}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar-thumb{background-color:#e4e5e9;border-radius:.625em;height:5em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar{width:.5em}.FilterMenu__items.active{display:block}.FilterMenu__items.visible{opacity:1}.FilterMenu__item{overflow:visible;position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-line-pack:center;align-content:center;margin-bottom:.25em;text-decoration:none !important}.FilterMenu__item:last-of-type{margin-bottom:0}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label,a[href] .FilterMenu__item-title{line-height:1.4;padding:.5em 1em}.Filter{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.Filter .FilterMenu{margin-top:0;margin-left:.75em}.Filter .Category__content__description{margin-left:auto}}@media(min-width:768px) and (hover:hover){.FilterMenu__item:hover{background-color:#edeff3}}@media(min-width:1024px){.searchField input[type=search]{min-width:27rem}}@media(max-width:767px){.FilterMenu__title{display:none !important}.FilterMenu__item{margin-bottom:.143em}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu__item [type=checkbox]:checked+label,.FilterMenu__item [type=radio]:checked+label{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.FilterMenu a[href]{display:block;margin-bottom:.143em}.FilterMenu a[href] .FilterMenu__item-title{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu a[href].active .FilterMenu__item-title{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-1 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Odlična storitev za stranke se začne z boljšo programsko opremo službe za pomoč uporabnikom. Oglejte si prednosti LiveAgent in začnite v 5 minutah." hreflang="sl-SI" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Akademija</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-liveagent-akademija">LiveAgent Akademija</h1>   <div class="compact-header__text">Edino sredstvo o storitvah za stranke, ki ga boste potrebovali.</div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.si/app/themes/liveagent/assets/images/compact_header_academy.png?ver=1.25.53"> <picture><img fetchpriority="high" src="https://www.liveagent.si/app/themes/liveagent/assets/images/compact_header_academy.png?ver=1.25.53" alt="LiveAgent Akademija" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>  <div class="compact-header__bottom"> <div class="compact-header__filters-toggle"> <a class="Button Button--outline js-compact-header__toggle"> Filtri <svg class="searchField__reset-icon icon-gear"> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#gear"></use> </svg> </a> </div> <div class="compact-header__filters js-compact-header__close urlslab-skip-keywords"> <a class="compact-header__filters-close js-compact-header__close"> <svg class="icon-close"> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#close"></use> </svg> </a> <div class=" compact-header__filters-wrap "> <span class="compact-header__filters-collapse js-compact-header__close"></span> <div class="compact-header__filters-inn compact-header__filters-inn-sm"> <div class="compact-header__search"> <div class="searchField"> <svg class="searchField__icon icon-search"> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#search"></use> </svg> <input type="search" class="search search--academy" placeholder="Iskanje" maxlength="50"> <span class="search-reset"> <svg class="search-reset__icon icon-close"> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#close"></use> </svg> </span> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Kategorija </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Katerakoli </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-any" value="" name="category" title="Katerakoli" checked> <label for="category-any"> <span class="FilterMenu__item-title"> Katerakoli </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-spostovanje-strank" value="spostovanje-strank" name="category" title="Spoštovanje strank"> <label for="category-spostovanje-strank"> <span class="FilterMenu__item-title"> Spoštovanje strank </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-uvod-sl" value="uvod-sl" name="category" title="Uvod"> <label for="category-uvod-sl"> <span class="FilterMenu__item-title"> Uvod </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-storitev-za-stranke" value="storitev-za-stranke" name="category" title="Storitev za stranke"> <label for="category-storitev-za-stranke"> <span class="FilterMenu__item-title"> Storitev za stranke </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-porocanje-o-storitvah-za-stranke" value="porocanje-o-storitvah-za-stranke" name="category" title="Poročanje o storitvah za stranke"> <label for="category-porocanje-o-storitvah-za-stranke"> <span class="FilterMenu__item-title"> Poročanje o storitvah za stranke </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-ticketing-sl" value="ticketing-sl" name="category" title="Ticketing"> <label for="category-ticketing-sl"> <span class="FilterMenu__item-title"> Ticketing </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-portal-za-stranke" value="portal-za-stranke" name="category" title="Portal za stranke"> <label for="category-portal-za-stranke"> <span class="FilterMenu__item-title"> Portal za stranke </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klepet-v-zivo" value="klepet-v-zivo" name="category" title="Klepet v živo"> <label for="category-klepet-v-zivo"> <span class="FilterMenu__item-title"> Klepet v živo </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-teorija-sl" value="teorija-sl" name="category" title="Teorija"> <label for="category-teorija-sl"> <span class="FilterMenu__item-title"> Teorija </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-programska-oprema-za-klicni-center" value="programska-oprema-za-klicni-center" name="category" title="Programska oprema za klicni center"> <label for="category-programska-oprema-za-klicni-center"> <span class="FilterMenu__item-title"> Programska oprema za klicni center </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-mehke-vescine" value="mehke-vescine" name="category" title="Mehke veščine"> <label for="category-mehke-vescine"> <span class="FilterMenu__item-title"> Mehke veščine </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-programska-oprema-za-pomoc-uporabnikom" value="programska-oprema-za-pomoc-uporabnikom" name="category" title="Programska oprema za pomoč uporabnikom"> <label for="category-programska-oprema-za-pomoc-uporabnikom"> <span class="FilterMenu__item-title"> Programska oprema za pomoč uporabnikom </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-povratne-informacije-strank" value="povratne-informacije-strank" name="category" title="Povratne informacije strank"> <label for="category-povratne-informacije-strank"> <span class="FilterMenu__item-title"> Povratne informacije strank </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-sluzba-za-pomoc-strankam" value="sluzba-za-pomoc-strankam" name="category" title="Služba za pomoč strankam"> <label for="category-sluzba-za-pomoc-strankam"> <span class="FilterMenu__item-title"> Služba za pomoč strankam </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-komunikacija-s-strankami" value="komunikacija-s-strankami" name="category" title="Komunikacija s strankami"> <label for="category-komunikacija-s-strankami"> <span class="FilterMenu__item-title"> Komunikacija s strankami </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-avtomatizirane-storitve-za-stranke" value="avtomatizirane-storitve-za-stranke" name="category" title="Avtomatizirane storitve za stranke"> <label for="category-avtomatizirane-storitve-za-stranke"> <span class="FilterMenu__item-title"> Avtomatizirane storitve za stranke </span> </label> </div> </div> </div> </div> </div> </div> </div> </div> <div class="compact-header__filters-apply"> <a class="Button Button--full js-compact-header__apply"> <span>Prijavite se</span> </a> </div> </div>  </div> </div> </div> <div class="wrapper Category__container"> <div class="Category__content"> <ul class="Category__content__items list"> <li class="Category__item redesign Category__item--academy pillar uvod-sl introduction" data-category="uvod-sl" data-href="https://www.liveagent.si/akademija/introduction/" style="order: 0"> <a href="https://www.liveagent.si/akademija/introduction/" class="Category__item__thumbnail" title="Pridružite se Akademiji za pomoč strankam in odkrijte ključno vlogo odlične storitve za uspeh vašega podjetja. Naučite se veščin in koristite brezplačno usposabljanje preko LiveAgent, ki združuje več komunikacijskih kanalov v enem vmesniku. Izvedite, zakaj naj bo storitev za stranke vaša glavna prioriteta in kako lahko izboljšate odnose s strankami za dolgoročno uspešnost." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/introduction_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-uvod-v-akademijo-za-pomo-strankam"><a href="https://www.liveagent.si/akademija/introduction/" title="Pridružite se Akademiji za pomoč strankam in odkrijte ključno vlogo odlične storitve za uspeh vašega podjetja. Naučite se veščin in koristite brezplačno usposabljanje preko LiveAgent, ki združuje več komunikacijskih kanalov v enem vmesniku. Izvedite, zakaj naj bo storitev za stranke vaša glavna prioriteta in kako lahko izboljšate odnose s strankami za dolgoročno uspešnost." hreflang="sl-SI" onover-preload="1">Uvod v akademijo za pomoč strankam</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/introduction/" title="Pridružite se Akademiji za pomoč strankam in odkrijte ključno vlogo odlične storitve za uspeh vašega podjetja. Naučite se veščin in koristite brezplačno usposabljanje preko LiveAgent, ki združuje več komunikacijskih kanalov v enem vmesniku. Izvedite, zakaj naj bo storitev za stranke vaša glavna prioriteta in kako lahko izboljšate odnose s strankami za dolgoročno uspešnost." hreflang="sl-SI" onover-preload="1"> Zadovoljne stranke se začnejo z visoko kakovostjo storitev za stranke,… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/introduction/" title="Pridružite se Akademiji za pomoč strankam in odkrijte ključno vlogo odlične storitve za uspeh vašega podjetja. Naučite se veščin in koristite brezplačno usposabljanje preko LiveAgent, ki združuje več komunikacijskih kanalov v enem vmesniku. Izvedite, zakaj naj bo storitev za stranke vaša glavna prioriteta in kako lahko izboljšate odnose s strankami za dolgoročno uspešnost." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy uvod-sl introduction" data-category="uvod-sl" data-href="https://www.liveagent.si/akademija/poor-customer-service/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/fc474b8c576008e6e6c7248462b37487/LiveAgent-academy-how-to-avoid-poor-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Uvod</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-slaba-storitev-za-stranke-in-kako-se-temu-izogniti"><a href="https://www.liveagent.si/akademija/poor-customer-service/" title="Slaba storitev za stranke in kako se temu izogniti" hreflang="sl-SI" onover-preload="1">Slaba storitev za stranke in kako se temu izogniti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/poor-customer-service/" title="Izvedite, kako preprečiti slabo storitev za stranke, ohranite zadovoljstvo in izboljšajte izkušnje. Raziskujte vzroke in rešitve!" hreflang="sl-SI" onover-preload="1"> S številčnostjo in razpoložljivostjo podobnih izdelkov na trgu se je… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy uvod-sl introduction" data-category="uvod-sl" data-href="https://www.liveagent.si/akademija/customer-service-quotes/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/9dab413ee48c29b135fc2739a1c3569f/LiveAgent-academy-customer-service-quotes-sayings.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Uvod</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-citati-izreki-in-slogani-storitev-za-stranke"><a href="https://www.liveagent.si/akademija/customer-service-quotes/" title="Citati, izreki in slogani storitev za stranke" hreflang="sl-SI" onover-preload="1">Citati, izreki in slogani storitev za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-service-quotes/" title="Navdihujoči citati in slogani za storitve za stranke, ki motivirajo ekipe k izjemni podpori. Odkrijte modrost vodilnih strokovnjakov!" hreflang="sl-SI" onover-preload="1"> Kaj je storitev za stranke v današnjem času? Poslovni strokovnjaki… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy uvod-sl introduction" data-category="uvod-sl" data-href="https://www.liveagent.si/akademija/customer-experience/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/8cd14670461de23a9627e584a3a59794/LiveAgent-academy-5-tips-to-improve-customer-experience.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Uvod</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vloga-storitve-za-stranke-v-izku-njah-s-strank"><a href="https://www.liveagent.si/akademija/customer-experience/" title="Vloga storitve za stranke v izkušnjah s strank" hreflang="sl-SI" onover-preload="1">Vloga storitve za stranke v izkušnjah s strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-experience/" title="Izboljšajte izkušnje strank s 6 nasveti za storitve. Povečajte zadrževanje in prihodke z boljšo storitvijo. Preizkusite LiveAgent brezplačno!" hreflang="sl-SI" onover-preload="1"> Ker današnji potrošniki vse več zahtevajo od blagovnih znamk, s… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy uvod-sl introduction" data-category="uvod-sl" data-href="https://www.liveagent.si/akademija/good-customer-service/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/72e6a86aec6aa6179c2404d50b3de855/LiveAgent-academy-good-customer-service-tips.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Uvod</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kaj-naredi-storitve-za-stranke-izjemne"><a href="https://www.liveagent.si/akademija/good-customer-service/" title="Kaj naredi storitve za stranke izjemne?" hreflang="sl-SI" onover-preload="1">Kaj naredi storitve za stranke izjemne?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/good-customer-service/" title="Odkrijte ključne lastnosti odlične storitve za stranke, ki so bistvene za uspeh podjetja. Naučite se, kako lahko odzivnost, hitrost, kompetenca, vljudnost in konsistentnost izboljšajo izkušnje vaših strank. Preberite navdihujoče primere in citate ter preizkusite platformo LiveAgent brezplačno za optimalno podporo strankam." hreflang="sl-SI" onover-preload="1"> Ker so potrošniki bolj izobraženi, tehnološko podkovani in bolj zahtevni… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/teorija-storitev-za-stranke/" style="order: 2"> <a href="https://www.liveagent.si/akademija/teorija-storitev-za-stranke/" class="Category__item__thumbnail" title="Če želite ustvariti odlične storitve za stranke, morate teorijo o storitvah za stranke prenesti v prakso. Preberite več o pomembnih načelih." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-teorija-storitev-za-stranke"><a href="https://www.liveagent.si/akademija/teorija-storitev-za-stranke/" title="Če želite ustvariti odlične storitve za stranke, morate teorijo o storitvah za stranke prenesti v prakso. Preberite več o pomembnih načelih." hreflang="sl-SI" onover-preload="1">Teorija storitev za stranke</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/teorija-storitev-za-stranke/" title="Če želite ustvariti odlične storitve za stranke, morate teorijo o storitvah za stranke prenesti v prakso. Preberite več o pomembnih načelih." hreflang="sl-SI" onover-preload="1"> Storitve za stranke so se od časov, ko so se… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/teorija-storitev-za-stranke/" title="Če želite ustvariti odlične storitve za stranke, morate teorijo o storitvah za stranke prenesti v prakso. Preberite več o pomembnih načelih." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-centric-culture/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/af50782f972c0c7681abc9a2b1259516/LiveAgent-academy-customer-centric-culture.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kaj-je-kultura-osredoto-ena-na-stranke-in-kako-jo-dose-i"><a href="https://www.liveagent.si/akademija/customer-centric-culture/" title="Kaj je kultura, osredotočena na stranke, in kako jo doseči leta 2024" hreflang="sl-SI" onover-preload="1">Kaj je kultura, osredotočena na stranke, in kako jo doseči…</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-centric-culture/" title="Ugotovite, kaj je kultura, osredotočena na stranko, zakaj je pomembna in uporabite primere iz resničnega življenja, da se naučite najboljših strategij za dosego tega cilja." hreflang="sl-SI" onover-preload="1"> V konkurenčnem poslovnem svetu je ključnega pomena ustvarjanje podjetja, ki… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-psychology/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/98b42970eab9abdf117321bcf9a40a8c/LiveAgent-academy-customer-psychology.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-psihologija-strank"><a href="https://www.liveagent.si/akademija/customer-psychology/" title="Psihologija strank" hreflang="sl-SI" onover-preload="1">Psihologija strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-psychology/" title="Vedenje potrošnikov je preučevanje posameznikov in podjetij ter njihove izbire izdelkov ali storitev. Uporabite te vpoglede, da se danes približate svojim strankam." hreflang="sl-SI" onover-preload="1"> Vedenje potrošnikov je preučevanje posameznikov in podjetij ter njihove izbire… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-segmentation/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/a4934900e2a59cc2b58a00bb32846928/LiveAgent-academy-customer-segmentation.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-segmentacija-strank"><a href="https://www.liveagent.si/akademija/customer-segmentation/" title="Segmentacija strank" hreflang="sl-SI" onover-preload="1">Segmentacija strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-segmentation/" title="Segmentacija strank združuje stranke glede na določene značilnosti, da bi zagotovila osebno izkušnjo in povečala dobiček." hreflang="sl-SI" onover-preload="1"> Segmentacija strank - združevanje strank po določenih prepoznavnih značilnostih -… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-service-vs-customer-support/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/15617d48602b23bf863b82e18a9a709a/LiveAgent-academy-difference-between-customer-support-and-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-storitve-za-stranke-v-primerjavi-s-podporo-strankam-razlike-in"><a href="https://www.liveagent.si/akademija/customer-service-vs-customer-support/" title="Storitve za stranke v primerjavi s podporo strankam: razlike in nasveti" hreflang="sl-SI" onover-preload="1">Storitve za stranke v primerjavi s podporo strankam: razlike in…</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-service-vs-customer-support/" title="Primerjajte storitve za stranke in podporo strankam, odkrijte razlike ter pridobite praktične nasvete za izboljšanje poslovanja." hreflang="sl-SI" onover-preload="1"> Čeprav sta na prvi pogled storitev za stranke in podpora… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-retention-and-customer-loyalty/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/ab789a78d0c634d9030604181790bff8/LiveAgent-academy-customer-retention-and-customer-loyalty.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-zgraditi-stalno-in-zvesto-bazo-strank"><a href="https://www.liveagent.si/akademija/customer-retention-and-customer-loyalty/" title="Kako zgraditi stalno in zvesto bazo strank" hreflang="sl-SI" onover-preload="1">Kako zgraditi stalno in zvesto bazo strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-retention-and-customer-loyalty/" title="Vzpostavitev stalne in zveste baze strank se ne zgodi čez noč, kdaj pa? Preberite 20 najboljših taktik za povečanje zadrževanja strank." hreflang="sl-SI" onover-preload="1"> Vsako podjetje se mora osredotočiti na povečanje baze strank, vendar… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy teorija-sl theory" data-category="teorija-sl" data-href="https://www.liveagent.si/akademija/customer-satisfaction/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/c86bc1d476e417cac6d1af0bffb50ac9/LiveAgent-academy-customer-satisfaction-goals-and-strategies.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Teorija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-cilj-zadovoljevanja-strank-z-najbolj-imi-praksami"><a href="https://www.liveagent.si/akademija/customer-satisfaction/" title="Cilj zadovoljevanja strank z najboljšimi praksami" hreflang="sl-SI" onover-preload="1">Cilj zadovoljevanja strank z najboljšimi praksami</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-satisfaction/" title="Naučite se o zadovoljstvu strank. Zakaj je pomembno. Kako ravnati z njim in katere so najboljše prakse." hreflang="sl-SI" onover-preload="1"> V tem članku se želim poglobiti v težavo doseganja zadovoljstva… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/mehke-vescine-pri-delu-s-strankami/" style="order: 4"> <a href="https://www.liveagent.si/akademija/mehke-vescine-pri-delu-s-strankami/" class="Category__item__thumbnail" title="Predstavnik službe za pomoč strankam mora imeti odlične trde in mehke veščine. Katere mehke veščine so najpomembnejše?" hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-mehke-ve-ine-pri-delu-s-strankami"><a href="https://www.liveagent.si/akademija/mehke-vescine-pri-delu-s-strankami/" title="Predstavnik službe za pomoč strankam mora imeti odlične trde in mehke veščine. Katere mehke veščine so najpomembnejše?" hreflang="sl-SI" onover-preload="1">Mehke veščine pri delu s strankami</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/mehke-vescine-pri-delu-s-strankami/" title="Predstavnik službe za pomoč strankam mora imeti odlične trde in mehke veščine. Katere mehke veščine so najpomembnejše?" hreflang="sl-SI" onover-preload="1"> Preden se poglobimo v definicijo, moramo predstaviti dve različni kategoriji… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/mehke-vescine-pri-delu-s-strankami/" title="Predstavnik službe za pomoč strankam mora imeti odlične trde in mehke veščine. Katere mehke veščine so najpomembnejše?" hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/customer-service-skills/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/f5ef6527f5792b53e194de3658f3a58f/LiveAgent-academy-customer-service-skills.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mehke veščine</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-spretnosti-slu-enja-strankam"><a href="https://www.liveagent.si/akademija/customer-service-skills/" title="Spretnosti služenja strankam" hreflang="sl-SI" onover-preload="1">Spretnosti služenja strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-service-skills/" title='Odkrijte, zakaj so mehke veščine ključne za izjemno storitev za stranke. Naučite se 10 bistvenih veščin, ki jih morajo razviti agenti službe za stranke, in kako programska oprema LiveAgent izboljšuje interakcijo s strankami. Prijavite se za brezplačen preizkus in dvignite raven vaše storitve že danes!"' hreflang="sl-SI" onover-preload="1"> Današnja storitev za stranke vključuje veliko več kot pogovore iz… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/empatija-do-strank/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mehke veščine</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-empatija-pri-storitvah-za-stranke"><a href="https://www.liveagent.si/akademija/empatija-do-strank/" title="Empatija pri storitvah za stranke" hreflang="sl-SI" onover-preload="1">Empatija pri storitvah za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/empatija-do-strank/" title="Preberite več o empatiji pri storitvah za stranke in načinih, kako lahko z vključevanjem empatičnih izjav izboljšate splošne storitve za stranke/podporo." hreflang="sl-SI" onover-preload="1"> Odkrijte kako izboljšati empatijo pri storitvah za stranke. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/unhappy-customers-to-advocates/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/e4d09bb8b87a037e90cdb07020e90a99/LiveAgent-academy-unhappy-customers-to-advocates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mehke veščine</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-nezadovoljne-stranke-spremeniti-v-zagovornike-blagovnih-znamk"><a href="https://www.liveagent.si/akademija/unhappy-customers-to-advocates/" title="Kako nezadovoljne stranke spremeniti v zagovornike blagovnih znamk" hreflang="sl-SI" onover-preload="1">Kako nezadovoljne stranke spremeniti v zagovornike blagovnih znamk</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/unhappy-customers-to-advocates/" title="Bi se radi naučili, kako nezadovoljne stranke spremeniti v svoje zagovornike? Berite naprej in poiščite nasvete, kako spremeniti, da obrnete stanje." hreflang="sl-SI" onover-preload="1"> V današnjem digitalnem, hiperpovezanem svetu, zagovarjanje predstavlja veliko priložnost za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/customer-incentives/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/86f8a67eccf49b13a8c4ee0d9ac22aa8/LiveAgent-academy-customer-incentives.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mehke veščine</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-uporabljati-spodbude-za-stranke"><a href="https://www.liveagent.si/akademija/customer-incentives/" title="Kako uporabljati spodbude za stranke" hreflang="sl-SI" onover-preload="1">Kako uporabljati spodbude za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-incentives/" title="Odkrijte, kako učinkovito uporabljati spodbude za stranke in povečajte njihovo lojalnost ter sodelovanje. Naučite se, kako povratne informacije, nagrade za ocene in spodbujanje aktivnosti na družbenih medijih lahko dvignejo vašo poslovno strategijo na višjo raven. Preberite praktične nasvete in primere na naši strani." hreflang="sl-SI" onover-preload="1"> Kar zadeva poslovanje, lahko rečemo, da je vsak način spodbujanja… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy mehke-vescine soft-skills" data-category="mehke-vescine" data-href="https://www.liveagent.si/akademija/customer-interaction/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/863b673749489cdd77b069db2eed1499/LiveAgent-academy-customer-interaction.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mehke veščine</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-uvod-v-interakcije-s-strankami"><a href="https://www.liveagent.si/akademija/customer-interaction/" title="Uvod v interakcije s strankami" hreflang="sl-SI" onover-preload="1">Uvod v interakcije s strankami</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-interaction/" title="Razvijanje dobrih odnosov s strankami prek interakcij s strankami lahko igra ključno vlogo pri določanju položaja vaše blagovne znamke na trgu." hreflang="sl-SI" onover-preload="1"> Bistvo vsakega podjetja je v rokah strank. Trg je konkurenčen,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/customer-appreciation/" style="order: 6"> <a href="https://www.liveagent.si/akademija/customer-appreciation/" class="Category__item__thumbnail" title="Cenjenje strank lahko opredelimo kot merilo prizadevanj podjetja do svojih strank. Preberite več o tem, kako ceniti svoje stranke." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-uvod-v-spo-tovanje-strank"><a href="https://www.liveagent.si/akademija/customer-appreciation/" title="Cenjenje strank lahko opredelimo kot merilo prizadevanj podjetja do svojih strank. Preberite več o tem, kako ceniti svoje stranke." hreflang="sl-SI" onover-preload="1">Uvod v spoštovanje strank</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-appreciation/" title="Cenjenje strank lahko opredelimo kot merilo prizadevanj podjetja do svojih strank. Preberite več o tem, kako ceniti svoje stranke." hreflang="sl-SI" onover-preload="1"> V svetu hude konkurence na trgu podjetjem nikoli ni bilo… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/customer-appreciation/" title="Cenjenje strank lahko opredelimo kot merilo prizadevanj podjetja do svojih strank. Preberite več o tem, kako ceniti svoje stranke." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/thank-you-gifts/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/29933f281d4e4475610cb8a31b9f289c/LiveAgent-academy-thank-you-gifts.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Spoštovanje strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-darila-spo-tovanja-strankam"><a href="https://www.liveagent.si/akademija/thank-you-gifts/" title="Darila spoštovanja strankam" hreflang="sl-SI" onover-preload="1">Darila spoštovanja strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/thank-you-gifts/" title="Dandanes je finančna stabilnost skoraj vsakega podjetja v veliki meri odvisna od zadovoljstva strank. Več o darilih za spoštovanje strank." hreflang="sl-SI" onover-preload="1"> V današnjem vse bolj konkurenčnem svetovnem gospodarstvu je obdarovanje s… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/thank-you-cards-and-notes/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/f7b5611a6da32749651cc65270547865/LiveAgent-academy-thank-you-cards-and-notes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Spoštovanje strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zahvalne-kartice-in-opombe-strankam"><a href="https://www.liveagent.si/akademija/thank-you-cards-and-notes/" title="Zahvalne kartice in opombe strankam" hreflang="sl-SI" onover-preload="1">Zahvalne kartice in opombe strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/thank-you-cards-and-notes/" title="Dobro izdelana natisnjena zahvala ali ročno napisana zahvala se bo verjetno ohranila vsaj nekaj časa. Preberite več o tej temi." hreflang="sl-SI" onover-preload="1"> Čeprav se zdi, da je pošiljanje zahval in ročno napisanih… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/loyalty-program/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/d2f57c5426378fd0cee0259112f4970c/LiveAgent-academy-loyalty-program.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Spoštovanje strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-ustvariti-program-zvestobe-strank"><a href="https://www.liveagent.si/akademija/loyalty-program/" title="Kako ustvariti program zvestobe strank" hreflang="sl-SI" onover-preload="1">Kako ustvariti program zvestobe strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/loyalty-program/" title="Programi zvestobe strank so postali sestavni del tržne strategije skoraj vsakega podjetja. Spoznajte, kako ga ustvariti." hreflang="sl-SI" onover-preload="1"> Programi zvestobe strank so postali sestavni del tržne strategije skoraj… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/thank-you-email/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/b1b2b77fd4e94baa55fcbf09b0daac15/LiveAgent-academy-thank-you-email.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Spoštovanje strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zahvalni-emaili"><a href="https://www.liveagent.si/akademija/thank-you-email/" title="Zahvalni emaili" hreflang="sl-SI" onover-preload="1">Zahvalni emaili</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/thank-you-email/" title="Spoštovanje strank, na primer zahvalna e-poštna sporočila, podjetja strateško uporabljajo za krepitev osebnih odnosov s strankami." hreflang="sl-SI" onover-preload="1"> Poročajo, da bo do 60% strank prenehalo sodelovati s podjetjem,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy spostovanje-strank customer-appreciation" data-category="spostovanje-strank" data-href="https://www.liveagent.si/akademija/thank-you-letter/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/35022433eaee8a730dc80368525a1c63/LiveAgent-academy-thank-you-letter.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Spoštovanje strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pisma-zahvale"><a href="https://www.liveagent.si/akademija/thank-you-letter/" title="Pisma zahvale" hreflang="sl-SI" onover-preload="1">Pisma zahvale</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/thank-you-letter/" title="Tradicionalno zahvalno pismo bo prispelo naslednji dan po tem, ko ga boste poslali. Ko pa je potrebno takojšnje spremljanje, bo e-pošta bolj priročna." hreflang="sl-SI" onover-preload="1"> Današnji potrošniki od blagovnih znamk, s katerimi poslujejo, rutinsko prejemajo… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar komunikacija-s-strankami customer-communication" data-category="komunikacija-s-strankami" data-href="https://www.liveagent.si/akademija/customer-communication/" style="order: 8"> <a href="https://www.liveagent.si/akademija/customer-communication/" class="Category__item__thumbnail" title="Odkrijte ključe do uspešne komunikacije s strankami na spletu! Naučite se najboljših praks, preprečite pogoste napake in odkrijte, kako programska oprema LiveAgent lahko izboljša vaše storitve. Obiščite našo stran za poglobljene nasvete in orodja, ki bodo vašo komunikacijo dvignila na višjo raven." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-communication_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-komunikacija-s-strankami"><a href="https://www.liveagent.si/akademija/customer-communication/" title="Odkrijte ključe do uspešne komunikacije s strankami na spletu! Naučite se najboljših praks, preprečite pogoste napake in odkrijte, kako programska oprema LiveAgent lahko izboljša vaše storitve. Obiščite našo stran za poglobljene nasvete in orodja, ki bodo vašo komunikacijo dvignila na višjo raven." hreflang="sl-SI" onover-preload="1">Komunikacija s strankami</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/customer-communication/" title="Odkrijte ključe do uspešne komunikacije s strankami na spletu! Naučite se najboljših praks, preprečite pogoste napake in odkrijte, kako programska oprema LiveAgent lahko izboljša vaše storitve. Obiščite našo stran za poglobljene nasvete in orodja, ki bodo vašo komunikacijo dvignila na višjo raven." hreflang="sl-SI" onover-preload="1"> Linije za klepet so odprte in preplavljajo jih obvestila. Odzvati… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/customer-communication/" title="Odkrijte ključe do uspešne komunikacije s strankami na spletu! Naučite se najboljših praks, preprečite pogoste napake in odkrijte, kako programska oprema LiveAgent lahko izboljša vaše storitve. Obiščite našo stran za poglobljene nasvete in orodja, ki bodo vašo komunikacijo dvignila na višjo raven." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy komunikacija-s-strankami customer-communication" data-category="komunikacija-s-strankami" data-href="https://www.liveagent.si/akademija/kako-se-opraviciti/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/7a8a10e0e6c7d87c6387381b3f779f87/LiveAgent-academy-how-to-apologize.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Komunikacija s strankami</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-se-stranki-opravi-iti"><a href="https://www.liveagent.si/akademija/kako-se-opraviciti/" title="Kako se stranki opravičiti" hreflang="sl-SI" onover-preload="1">Kako se stranki opravičiti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-se-opraviciti/" title="Vodič za opravičilo strankam: Naučite se, kako izraziti iskreno opravičilo, prevzeti odgovornost in ponuditi dodatno pomoč pri reševanju težav. Pridobite nasvete za učinkovitejše opravičilo in povečajte zvestobo strankam s pomočjo LiveAgent. Preizkusite brezplačno!" hreflang="sl-SI" onover-preload="1"> Se opravičiti ali se ne opravičiti? V resnici to ne… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy komunikacija-s-strankami customer-communication" data-category="komunikacija-s-strankami" data-href="https://www.liveagent.si/akademija/pritozbe-strank/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/6326637abc8517978e6a121ada5de0d4/LiveAgent-academy-handle-customer-complaints.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Komunikacija s strankami</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-obravnavati-prito-be-strank"><a href="https://www.liveagent.si/akademija/pritozbe-strank/" title="Kako obravnavati pritožbe strank" hreflang="sl-SI" onover-preload="1">Kako obravnavati pritožbe strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/pritozbe-strank/" title="Naučite se obravnavati pritožbe jeznih strank s poudarkom na razumevanju čustev in empatičnem reševanju težav. Odkrijte pomembnost mirnega in prijaznega pristopa ter preizkusite brezplačno platformo za storitve strank." hreflang="sl-SI" onover-preload="1"> Ravnanje z jezno stranko ni zabavno. Sedijo nasproti tebe z… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy komunikacija-s-strankami customer-communication" data-category="komunikacija-s-strankami" data-href="https://www.liveagent.si/akademija/kako-vljudno-zavrniti/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/5c9bc84bc7f2bbed1ad1cc30f7c63d10/LiveAgent-academy-how-to-politely-decline.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Komunikacija s strankami</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-vljudno-zavrniti"><a href="https://www.liveagent.si/akademija/kako-vljudno-zavrniti/" title="Kako vljudno zavrniti" hreflang="sl-SI" onover-preload="1">Kako vljudno zavrniti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-vljudno-zavrniti/" title="Na žalost se včasih ne moremo strinjati/moramo zavrniti, da storimo nekaj za stranko. Tu je nekaj nasvetov, kako vljudno zavrniti." hreflang="sl-SI" onover-preload="1"> Globoko v človeški naravi je biti všečen in iskati potrditev… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy komunikacija-s-strankami customer-communication" data-category="komunikacija-s-strankami" data-href="https://www.liveagent.si/akademija/zahteve-strank-vprasanja-tezave/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/9699ccfb72827782b10a385c6b12e2d8/LiveAgent-academy-customer-requests-questions-issues.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Komunikacija s strankami</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-odgovoriti-na-zahtevo-stranke"><a href="https://www.liveagent.si/akademija/zahteve-strank-vprasanja-tezave/" title="Kako odgovoriti na zahtevo stranke" hreflang="sl-SI" onover-preload="1">Kako odgovoriti na zahtevo stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/zahteve-strank-vprasanja-tezave/" title="Odkrijte 7 ključnih nasvetov za učinkovito odzivanje na zahteve strank in izboljšajte svojo komunikacijo. Naučite se zagotoviti potrebne informacije, izogniti se nepotrebnim zapletom in uporabljati jezik stranke. Preberite, kako vljudno postavljati vprašanja in oblikovati pomembne informacije za boljše zadovoljstvo strank. Razmislite o brezplačni uporabi platforme LiveAgent za podporo strankam in izboljšajte svoj poslovni ugled!" hreflang="sl-SI" onover-preload="1"> Komunikacija s strankami lahko ustvari ali prekine posel. Po eni… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar povratne-informacije-strank customer-feedback" data-category="povratne-informacije-strank" data-href="https://www.liveagent.si/akademija/povratne-informacije-strank/" style="order: 10"> <a href="https://www.liveagent.si/akademija/povratne-informacije-strank/" class="Category__item__thumbnail" title="Povratne informacije strank so bistven del vsakega podjetja. Preberite več o različnih vrstah povratnih informacij in načinih zbiranja povratnih informacij strank." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-feedback_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-povratne-informacije-strank"><a href="https://www.liveagent.si/akademija/povratne-informacije-strank/" title="Povratne informacije strank so bistven del vsakega podjetja. Preberite več o različnih vrstah povratnih informacij in načinih zbiranja povratnih informacij strank." hreflang="sl-SI" onover-preload="1">Povratne informacije strank</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/povratne-informacije-strank/" title="Povratne informacije strank so bistven del vsakega podjetja. Preberite več o različnih vrstah povratnih informacij in načinih zbiranja povratnih informacij strank." hreflang="sl-SI" onover-preload="1"> Kaj so povratne informacije strank? Povratne informacije strank so prispevki,… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/povratne-informacije-strank/" title="Povratne informacije strank so bistven del vsakega podjetja. Preberite več o različnih vrstah povratnih informacij in načinih zbiranja povratnih informacij strank." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy povratne-informacije-strank customer-feedback" data-category="povratne-informacije-strank" data-href="https://www.liveagent.si/akademija/kako-ozbirati-ocene/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/657483c707db9dd33f9e9e612e362de1/LiveAgent-academy-how-to-collect-reviews.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Povratne informacije strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-zbirati-ocene"><a href="https://www.liveagent.si/akademija/kako-ozbirati-ocene/" title="Kako zbirati ocene" hreflang="sl-SI" onover-preload="1">Kako zbirati ocene</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-ozbirati-ocene/" title="Zbiranje pregledov igra pomembno vlogo pri uspehu vsakega podjetja. Naučite se jih zbirati in izkoristiti v svojo korist." hreflang="sl-SI" onover-preload="1"> Za vsako podjetje je zbiranje povratnih informacij strank zelo pomembno… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy povratne-informacije-strank customer-feedback" data-category="povratne-informacije-strank" data-href="https://www.liveagent.si/akademija/kako-zbirati-pricevanja/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/2b0350ed1968b7bb6fbe2fc633edfed8/LiveAgent-academy-how-to-collect-testimonials.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Povratne informacije strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-zbirati-pri-evanja"><a href="https://www.liveagent.si/akademija/kako-zbirati-pricevanja/" title="Kako zbirati pričevanja" hreflang="sl-SI" onover-preload="1">Kako zbirati pričevanja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-zbirati-pricevanja/" title="Pričevanja strank ali pozitivne povratne informacije se lahko lepo počutijo skupaj z vašimi pregledi. Preberite in se naučite zbirati pričevanja." hreflang="sl-SI" onover-preload="1"> Ali zbirate povratne informacije strank v službi za pomoč LiveAgent?… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy povratne-informacije-strank customer-feedback" data-category="povratne-informacije-strank" data-href="https://www.liveagent.si/akademija/kako-narediti-anketo/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/bb4c40b398ec9a76f05299abe647c67a/LiveAgent-academy-how-to-create-survey.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Povratne informacije strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-narediti-anketo-med-strankami"><a href="https://www.liveagent.si/akademija/kako-narediti-anketo/" title="Kako narediti anketo med strankami" hreflang="sl-SI" onover-preload="1">Kako narediti anketo med strankami</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-narediti-anketo/" title="Zbiranje in analiza podatkov s pomočjo anket, vam pomaga priti do mnogih spoznanj. Naučite se naresti anketo." hreflang="sl-SI" onover-preload="1"> Vsi vemo, da je zadovoljstvo strank bistvenega pomena za preživetje… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy povratne-informacije-strank customer-feedback" data-category="povratne-informacije-strank" data-href="https://www.liveagent.si/akademija/kako-izpeljati-intervju/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/0125f296ed7f36491a700d292f10d671/LiveAgent-academy-how-to-create-interview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Povratne informacije strank</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-izpeljati-intervju-s-stranko"><a href="https://www.liveagent.si/akademija/kako-izpeljati-intervju/" title="Kako izpeljati intervju s stranko" hreflang="sl-SI" onover-preload="1">Kako izpeljati intervju s stranko</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-izpeljati-intervju/" title="Poznate intervjuje s strankami? Spoznajte kaj je bistvo intervjuja s stranko in kako ga izpeljati v 7 korakih." hreflang="sl-SI" onover-preload="1"> Preden pridete do stopnje, ko bi stranke spraševali za mnenje,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/oddelek-za-pomoc-strankam/" style="order: 12"> <a href="https://www.liveagent.si/akademija/oddelek-za-pomoc-strankam/" class="Category__item__thumbnail" title="Spoznajte nasvete in primere, kako postaviti uspešen oddelek za podporo strankam in kako takoj izboljšati izkušnjo vaših strank." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-za-uspeh-postavite-svoj-oddelek-za-pomo-strankam"><a href="https://www.liveagent.si/akademija/oddelek-za-pomoc-strankam/" title="Spoznajte nasvete in primere, kako postaviti uspešen oddelek za podporo strankam in kako takoj izboljšati izkušnjo vaših strank." hreflang="sl-SI" onover-preload="1">Za uspeh postavite svoj oddelek za pomoč strankam</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/oddelek-za-pomoc-strankam/" title="Spoznajte nasvete in primere, kako postaviti uspešen oddelek za podporo strankam in kako takoj izboljšati izkušnjo vaših strank." hreflang="sl-SI" onover-preload="1"> Čas praznikov je za vaše podjetje najboljši in najbolj dobičkonosen.… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/oddelek-za-pomoc-strankam/" title="Spoznajte nasvete in primere, kako postaviti uspešen oddelek za podporo strankam in kako takoj izboljšati izkušnjo vaših strank." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/racunalniska-v-primerjavi-s-telefonsko-podporo-strankam/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/adf34ccb3079ad3ece2e2b19556ba9b0/LiveAgent-academy-computer-vs-mobile-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ra-unalni-ka-v-primerjavi-s-telefonsko-podporo-strankam"><a href="https://www.liveagent.si/akademija/racunalniska-v-primerjavi-s-telefonsko-podporo-strankam/" title="Računalniška v primerjavi s telefonsko podporo strankam" hreflang="sl-SI" onover-preload="1">Računalniška v primerjavi s telefonsko podporo strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/racunalniska-v-primerjavi-s-telefonsko-podporo-strankam/" title="Ugotovite razlike med računalniškimi in telefonskimi storitvami za stranke in spoznajte prednosti, ki jih ima posamezna vrsta za določitev prave za vaše podjetje." hreflang="sl-SI" onover-preload="1"> Številni menedžerji menijo, da če je nekdo na svojem telefonu,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/konference-podpora-strankam/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/36ded5b5bd06753a360ce5624403435f/LiveAgent-academy-customer-service-conferences.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-konference-o-podpori-strankam-in-njihov-vpliv-na-izobra-evanje"><a href="https://www.liveagent.si/akademija/konference-podpora-strankam/" title="Konference o podpori strankam in njihov vpliv na izobraževanje" hreflang="sl-SI" onover-preload="1">Konference o podpori strankam in njihov vpliv na izobraževanje</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/konference-podpora-strankam/" title="Odkrijte ključ do uspeha v podpori strankam z udeležbo na konferencah! Spoznajte pomembnost teh dogodkov za izpopolnjevanje znanja, mreženje ter sledenje trendom. Odkrijte, kako lahko konference vplivajo na vašo kariero in si oglejte najboljše dogodke leta 2019. Preberite več na LiveAgent in postanite del strokovne skupnosti, ki si prizadeva za odličnost v podpori strankam!" hreflang="sl-SI" onover-preload="1"> Konference o podpori strankam in uporabniških izkušnjah so odličen način,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/naloge-sluzbe-za-podporo-strankam/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/d6dd391842bc4c932f2109e3ae6d0a23/LiveAgent-academy-customer-service-duties.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-naloge-slu-be-za-podporo-strankam"><a href="https://www.liveagent.si/akademija/naloge-sluzbe-za-podporo-strankam/" title="Naloge službe za podporo strankam" hreflang="sl-SI" onover-preload="1">Naloge službe za podporo strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/naloge-sluzbe-za-podporo-strankam/" title="Kakšne natančno so vsakodnevne naloge storitve za stranke? Spoznajte 10 glavnih nalog in odgovornosti agenta za stranke." hreflang="sl-SI" onover-preload="1"> V širšem smislu naj bi zaposleni v službah za podporo… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/izobrazevanje-sluzbe-za-pomoc-uporabnikom/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/7869dc7f3956e0ca053996cb14fee554/LiveAgent-academy-customer-service-education.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izobra-evanje-slu-be-za-pomo-uporabnikom"><a href="https://www.liveagent.si/akademija/izobrazevanje-sluzbe-za-pomoc-uporabnikom/" title="Izobraževanje službe za pomoč uporabnikom" hreflang="sl-SI" onover-preload="1">Izobraževanje službe za pomoč uporabnikom</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/izobrazevanje-sluzbe-za-pomoc-uporabnikom/" title="Odkrijte, kako izboljšati podporo strankam z našimi nasveti za usposabljanje in vzdrževanje mehkih veščin. Preizkusite LiveAgent brezplačno in izboljšajte svoje stranke izkušnje!" hreflang="sl-SI" onover-preload="1"> Izobraževanje za storitve za stranke je sklop dejavnosti in postopkov,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/razgovor-za-polozaj-v-sluzbi-za-stranke/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/0d65fe314fc0d50603900c488fcc6411/LiveAgent-academy-customer-service-interview-1.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-razgovor-za-polo-aj-v-slu-bi-za-stranke"><a href="https://www.liveagent.si/akademija/razgovor-za-polozaj-v-sluzbi-za-stranke/" title="Razgovor za položaj v službi za stranke" hreflang="sl-SI" onover-preload="1">Razgovor za položaj v službi za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/razgovor-za-polozaj-v-sluzbi-za-stranke/" title="Tu izpostavljamo nekaj najpogostejših vprašanj pri razgovoru za storitve za stranke, ki delodajalcem pomagajo izbrati najboljše kandidate." hreflang="sl-SI" onover-preload="1"> Izjemna storitev za stranke se seveda začne pri izjemnih uslužbencih… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/povzetek-sluzbe-za-podporo-strankam/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/040c233b4b6d0f92c186fe9336c03724/LiveAgent-academy-customer-service-resume.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-povzetek-slu-be-za-podporo-strankam"><a href="https://www.liveagent.si/akademija/povzetek-sluzbe-za-podporo-strankam/" title="Povzetek službe za podporo strankam" hreflang="sl-SI" onover-preload="1">Povzetek službe za podporo strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/povzetek-sluzbe-za-podporo-strankam/" title="Ustvarite vrhunski življenjepis za službo v podpori strankam! Odkrijte ključne veščine, strukturo, in nasvete za poudarjanje dosežkov. Preberite, zakaj začeti kariero v tej panogi in kako oblikovati življenjepis, ki izstopa. Začnite zdaj!" hreflang="sl-SI" onover-preload="1"> Z vzponom digitalne dobe se vedno več ljudi odloča za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/vloge-agenta-v-sluzbi-za-pomoc-uporabnikom/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/73103a1f3182a86b31c3f0a7c8c1d243/LiveAgent-academy-customer-service-roles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vloge-agenta-v-slu-bi-za-pomo-uporabnikom"><a href="https://www.liveagent.si/akademija/vloge-agenta-v-sluzbi-za-pomoc-uporabnikom/" title="Vloge agenta v službi za pomoč uporabnikom" hreflang="sl-SI" onover-preload="1">Vloge agenta v službi za pomoč uporabnikom</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/vloge-agenta-v-sluzbi-za-pomoc-uporabnikom/" title="Raziskujte vloge agenta v službi za pomoč uporabnikom, izboljšajte izkušnjo strank in preizkusite LiveAgent brezplačno!" hreflang="sl-SI" onover-preload="1"> Predstavnike služb za pomoč strankam lahko najdemo v skoraj vseh… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/storitev-na-kraju-samem-vs-oddaljena-pomoc-strankam/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/9dbae5f728c43bf2b5fd8dba97a02304/LiveAgent-academy-on-site-vs-remote-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-storitev-na-kraju-samem-vs-oddaljena-pomo-strankam"><a href="https://www.liveagent.si/akademija/storitev-na-kraju-samem-vs-oddaljena-pomoc-strankam/" title="Storitev na kraju samem vs oddaljena pomoč strankam" hreflang="sl-SI" onover-preload="1">Storitev na kraju samem vs oddaljena pomoč strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/storitev-na-kraju-samem-vs-oddaljena-pomoc-strankam/" title="70% svetovne delovne sile vsaj enkrat na teden dela na daljavo, ugotavlja iwg. Ekipa na kraju samem je lahko ključnega pomena za odličnost novega izdelka." hreflang="sl-SI" onover-preload="1"> Zaradi interneta je bilo delo na daljavo zelo enostavno. 70%… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sluzba-za-pomoc-strankam customer-service-department" data-category="sluzba-za-pomoc-strankam" data-href="https://www.liveagent.si/akademija/hisna-podpora-strankam-proti-zunanji/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/99d3353ae7a6ddba850fdb2eb790e344/LiveAgent-academy-in-house-vs-remote-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Služba za pomoč strankam</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hi-na-podpora-strankam-proti-zunanji"><a href="https://www.liveagent.si/akademija/hisna-podpora-strankam-proti-zunanji/" title="Hišna podpora strankam proti zunanji" hreflang="sl-SI" onover-preload="1">Hišna podpora strankam proti zunanji</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/hisna-podpora-strankam-proti-zunanji/" title="Raziščite prednosti in slabosti hišne in zunanje podpore strankam ter odkrijte, kdaj izbrati katero možnost. Preberite, kako lahko učinkovito upravljanje ekipe vpliva na vaše poslovanje, in odkrijte ključne dejavnike, kot so poznavanje izdelkov, povratne informacije in nadzor komunikacije. Odločite se pametno za svoj poslovni uspeh!" hreflang="sl-SI" onover-preload="1"> Vsako podjetje potrebuje ekipo za podporo strankam. To je en… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-pomoc-uporabnikom help-desk-software" data-category="programska-oprema-za-pomoc-uporabnikom" data-href="https://www.liveagent.si/akademija/najboljse-prakse-sluzbe-za-pomoc-uporabnikom/" style="order: 15"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/help-desk-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/eb437b3e21dbfe0f93c75766c8e552aa/LiveAgent-academy-help-desk-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za pomoč uporabnikom</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-17-najbolj-ih-praks-slu-be-za-pomo-uporabnikom-leta-2024"><a href="https://www.liveagent.si/akademija/najboljse-prakse-sluzbe-za-pomoc-uporabnikom/" title="17 najboljših praks službe za pomoč uporabnikom leta 2024 + Primeri & nasveti" hreflang="sl-SI" onover-preload="1">17 najboljših praks službe za pomoč uporabnikom leta 2024 +…</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/najboljse-prakse-sluzbe-za-pomoc-uporabnikom/" title="Naučite se in izvajajte teh 15 najboljših praks za pomoč uporabnikom, kot so; Meritve službe za pomoč za še bolj odlične storitve za stranke." hreflang="sl-SI" onover-preload="1"> Vsak dan se veliko podjetij, velikih in malih, v skoraj… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-pomoc-uporabnikom help-desk-software" data-category="programska-oprema-za-pomoc-uporabnikom" data-href="https://www.liveagent.si/akademija/sluzba-za-pomoc-proti-sluzbi-za-podporo/" style="order: 15"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/help-desk-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/a95702b022659ba7e057c4b9d5a85702/LiveAgent-academy-help-desk-vs-service-desk.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za pomoč uporabnikom</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-slu-ba-za-pomo-proti-slu-bi-za-podporo"><a href="https://www.liveagent.si/akademija/sluzba-za-pomoc-proti-sluzbi-za-podporo/" title="Služba za pomoč proti službi za podporo" hreflang="sl-SI" onover-preload="1">Služba za pomoč proti službi za podporo</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/sluzba-za-pomoc-proti-sluzbi-za-podporo/" title="Ali poznate razliko med službo za pomoč in službo za podporo? Poiščite definicijo vsakega in ugotovite, zakaj nista enaka." hreflang="sl-SI" onover-preload="1"> Ali obstaja jasna razlika med službami za pomoč in službami… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/what-is-customer-service/" style="order: 16"> <a href="https://www.liveagent.si/akademija/what-is-customer-service/" class="Category__item__thumbnail" title="Odkrijte, kako izboljšati storitev za stranke z uporabo napredne programske opreme, ki zagotavlja izjemne izkušnje in gradi pozitivne odnose. Preizkusite LiveAgent z več kot 180 funkcijami za brezplačno nadgradnjo vaših storitev. Razumejte pomembnost in različne vrste programske opreme ter vključite ključne funkcije za uspeh v sodobnem poslovnem okolju." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-kaj-je-storitev-za-stranke"><a href="https://www.liveagent.si/akademija/what-is-customer-service/" title="Odkrijte, kako izboljšati storitev za stranke z uporabo napredne programske opreme, ki zagotavlja izjemne izkušnje in gradi pozitivne odnose. Preizkusite LiveAgent z več kot 180 funkcijami za brezplačno nadgradnjo vaših storitev. Razumejte pomembnost in različne vrste programske opreme ter vključite ključne funkcije za uspeh v sodobnem poslovnem okolju." hreflang="sl-SI" onover-preload="1">Kaj je storitev za stranke?</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/what-is-customer-service/" title="Odkrijte, kako izboljšati storitev za stranke z uporabo napredne programske opreme, ki zagotavlja izjemne izkušnje in gradi pozitivne odnose. Preizkusite LiveAgent z več kot 180 funkcijami za brezplačno nadgradnjo vaših storitev. Razumejte pomembnost in različne vrste programske opreme ter vključite ključne funkcije za uspeh v sodobnem poslovnem okolju." hreflang="sl-SI" onover-preload="1"> Minili so časi, ko so bili pri storitvah za stranke… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/what-is-customer-service/" title="Odkrijte, kako izboljšati storitev za stranke z uporabo napredne programske opreme, ki zagotavlja izjemne izkušnje in gradi pozitivne odnose. Preizkusite LiveAgent z več kot 180 funkcijami za brezplačno nadgradnjo vaših storitev. Razumejte pomembnost in različne vrste programske opreme ter vključite ključne funkcije za uspeh v sodobnem poslovnem okolju." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/vkljucevanje-storitev-za-stranke/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/9fc5bdd063228aab81db1e60bec0729c/LiveAgent-academy-customer-service-onboarding.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-storitve-za-stranke-vklju-itev-uporabnikov"><a href="https://www.liveagent.si/akademija/vkljucevanje-storitev-za-stranke/" title="Storitve za stranke – vključitev uporabnikov" hreflang="sl-SI" onover-preload="1">Storitve za stranke – vključitev uporabnikov</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/vkljucevanje-storitev-za-stranke/" title="Izboljšajte uporabniško izkušnjo z vključevanjem in podporo strank prek samooskrbe in klepeta v živo. Odkrijte strategije!" hreflang="sl-SI" onover-preload="1"> Uspeh aktivacije in zadrževanja strank je odvisen od tega, kako… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/cakalna-vrsta-za-stranke/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/e58a7c7ef4bc4c2aa486872ce5e6cabf/LiveAgent-academy-customer-service-queue.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-akalna-vrsta-za-stranke"><a href="https://www.liveagent.si/akademija/cakalna-vrsta-za-stranke/" title="Čakalna vrsta za stranke" hreflang="sl-SI" onover-preload="1">Čakalna vrsta za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/cakalna-vrsta-za-stranke/" title="Odkrijte ključne nasvete za učinkovito upravljanje čakalnih vrst za pomoč strankam. Izboljšajte kakovost podpore, zmanjšajte čakalne čase in povečajte učinkovitost z nasveti o prioritetizaciji, segmentaciji in ravni storitev. Raziskujte strategije za samopostrežbo in optimizirajte podporne prehode. Obiščite našo stran in izboljšajte svoje podporne procese!" hreflang="sl-SI" onover-preload="1"> Večina skupin za podporo strankam bo sčasoma prišla do točke,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/predloge-za-storitve-za-stranke/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/2363d2c0f51d32af573f2b127f5b547b/LiveAgent-academy-customer-service-templates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-predloge-za-storitve-za-stranke"><a href="https://www.liveagent.si/akademija/predloge-za-storitve-za-stranke/" title="Predloge za storitve za stranke" hreflang="sl-SI" onover-preload="1">Predloge za storitve za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/predloge-za-storitve-za-stranke/" title="Izboljšajte komunikacijo s strankami s predlogami; prihranite čas, zmanjšajte napake, povečajte zadovoljstvo in doslednost. Odkrijte več!" hreflang="sl-SI" onover-preload="1"> Kakovost storitev za stranke je bistvena sestavina uspešnega poslovanja. Zagotavlja… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/procesi-storitev-za-stranke/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/0b69cef7949db6e1898ef0e7ad693fc3/LiveAgent-academy-customer-service-processes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-procesi-storitev-za-stranke"><a href="https://www.liveagent.si/akademija/procesi-storitev-za-stranke/" title="Procesi storitev za stranke" hreflang="sl-SI" onover-preload="1">Procesi storitev za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/procesi-storitev-za-stranke/" title="Proces storitve za stranke je sistem pravil in standardnih operativnih postopkov, ki zagotavlja učinkovito oskrbo strank." hreflang="sl-SI" onover-preload="1"> Če kadar koli sodelujete s strankami v prodajnem ciklu, že… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-upravljanje-strank/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/0dfae11f570ecc67b912f44cbb552cff/LiveAgent-academy-free-customer-management-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-brezpla-na-programska-oprema-za-upravljanje-strank"><a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-upravljanje-strank/" title="Brezplačna programska oprema za upravljanje strank" hreflang="sl-SI" onover-preload="1">Brezplačna programska oprema za upravljanje strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-upravljanje-strank/" title="Odkrijte brezplačno programsko opremo za upravljanje strank, ki optimizira odnose, spodbuja zvestobo ter izboljšuje trženje in prodajo. Poglobite se v izbiro prave rešitve in izkoristite prednosti CRM sistemov za uspešno poslovanje. Preverite, kako lahko avtomatizacija in ustrezno usposabljanje lahko povečata učinkovitost vaših interakcij s strankami." hreflang="sl-SI" onover-preload="1"> Dobra programska oprema za upravljanje in podporo strankam je bistvenega… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy storitev-za-stranke customer-service" data-category="storitev-za-stranke" data-href="https://www.liveagent.si/akademija/storitve-za-stranke-na-druzbenih-omrezjih/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/12d75ca19e5e8b5472fa8e1d396e15b0/LiveAgent-academy-social-media-customer-service-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="73"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Storitev za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-storitve-za-stranke-na-dru-benih-omre-jih"><a href="https://www.liveagent.si/akademija/storitve-za-stranke-na-druzbenih-omrezjih/" title="Storitve za stranke na družbenih omrežjih" hreflang="sl-SI" onover-preload="1">Storitve za stranke na družbenih omrežjih</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/storitve-za-stranke-na-druzbenih-omrezjih/" title="Družbeni mediji so popolnoma spremenili delovanje storitev za stranke. Celoten cikel potencialnih strank-strank se začenja videti nekoliko drugače." hreflang="sl-SI" onover-preload="1"> V današnjem času se zdi, da potrošniki iščejo nove blagovne… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy ticketing-sl ticketing" data-category="ticketing-sl" data-href="https://www.liveagent.si/akademija/najboljse-prakse-sistema-za-upravljanje-zahtevkov/" style="order: 19"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/ticketing_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/5b409898c6b99a43ea672dc010734f3f/LiveAgent-academy-ticketing-system-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticketing</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-najbolj-e-prakse-sistema-za-izdelavo-zahtevkov"><a href="https://www.liveagent.si/akademija/najboljse-prakse-sistema-za-upravljanje-zahtevkov/" title="Najboljše prakse sistema za izdelavo zahtevkov" hreflang="sl-SI" onover-preload="1">Najboljše prakse sistema za izdelavo zahtevkov</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/najboljse-prakse-sistema-za-upravljanje-zahtevkov/" title="Izboljšajte podporo strankam z 12 najboljšimi praksami sistema za izdelavo zahtevkov: usposabljanje agentov, prioritizacija, avtomatizacija." hreflang="sl-SI" onover-preload="1"> Tukaj je 12 nasvetov in najboljših praks za izdelavo zahtevkov,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy ticketing-sl ticketing" data-category="ticketing-sl" data-href="https://www.liveagent.si/akademija/zakaj-uporabljati-vstopnicni-sistem/" style="order: 19"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/ticketing_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/1bcf07f8ddf8ea73a3cadd8245db7f24/LiveAgent-academy-why-to-use-ticketing-system.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticketing</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zakaj-potrebujete-vstopni-ni-sistem"><a href="https://www.liveagent.si/akademija/zakaj-uporabljati-vstopnicni-sistem/" title="Zakaj potrebujete vstopnični sistem?" hreflang="sl-SI" onover-preload="1">Zakaj potrebujete vstopnični sistem?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/zakaj-uporabljati-vstopnicni-sistem/" title="Mnoge organizacije še vedno ignorirajo vstopnični sistem. To je predvsem posledica nerazumevanja prednosti tega sistema." hreflang="sl-SI" onover-preload="1"> Ogromno organizacij še vedno ignorira vstopnični sistem. To je predvsem… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klepet-v-zivo live-chat" data-category="klepet-v-zivo" data-href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klepet-v-zivo/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/ebaf2ac871dde3d4e4f23933681697c2/LiveAgent-academy-free-live-chat-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klepet v živo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-brezpla-na-programska-oprema-za-klepet-v-ivo-za-va-o-spletno"><a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klepet-v-zivo/" title="Brezplačna programska oprema za klepet v živo za vašo spletno stran" hreflang="sl-SI" onover-preload="1">Brezplačna programska oprema za klepet v živo za vašo spletno…</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klepet-v-zivo/" title="Izboljšajte interakcije s strankami z brezplačno programsko opremo za klepet v živo od LiveAgent, ki pospešuje prodajo in zagotavlja 24/7 podporo!" hreflang="sl-SI" onover-preload="1"> Izbira orodja za klepet v živo je danes nujna za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klepet-v-zivo live-chat" data-category="klepet-v-zivo" data-href="https://www.liveagent.si/akademija/kako-na-spletno-mesto-dodati-gumb-za-klepet-v-zivo/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/7e8cddb3083739221ebc7055f0d59513/LiveAgent-academy-how-to-integrate-live-chat-to-website.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="77"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klepet v živo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-na-spletno-mesto-dodati-gumb-za-klepet-v-ivo"><a href="https://www.liveagent.si/akademija/kako-na-spletno-mesto-dodati-gumb-za-klepet-v-zivo/" title="Kako na spletno mesto dodati gumb za klepet v živo" hreflang="sl-SI" onover-preload="1">Kako na spletno mesto dodati gumb za klepet v živo</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-na-spletno-mesto-dodati-gumb-za-klepet-v-zivo/" title="Dodajte gumb za klepet v živo na svojo spletno stran in izboljšajte angažiranost strank ter zmanjšajte stroške podpore. Naučite se najboljših praks!" hreflang="sl-SI" onover-preload="1"> Ker je klepet v živo vse bolj priljubljen kanal za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klepet-v-zivo live-chat" data-category="klepet-v-zivo" data-href="https://www.liveagent.si/akademija/bonton-klepeta-v-zivo/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/c11bcea11ab544aea6faa66fcf8ec1ab/Roles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="78"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klepet v živo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-bonton-klepeta-v-ivo-za-podporo-strankam"><a href="https://www.liveagent.si/akademija/bonton-klepeta-v-zivo/" title="Bonton klepeta v živo za podporo strankam" hreflang="sl-SI" onover-preload="1">Bonton klepeta v živo za podporo strankam</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/bonton-klepeta-v-zivo/" title="Upoštevajte protokole klepeta in vljudnega pogovora. Spoznajte komunikacijski bonton klepeta v živo in se seznanite s pravili za storitve za stranke." hreflang="sl-SI" onover-preload="1"> Bonton klepeta v živo je priročnik o tem, kako biti… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar portal-za-stranke customer-portal" data-category="portal-za-stranke" data-href="https://www.liveagent.si/akademija/kaj-je-portal-za-stranke/" style="order: 22"> <a href="https://www.liveagent.si/akademija/kaj-je-portal-za-stranke/" class="Category__item__thumbnail" title="Portal za samopostrežbo strank je del spletnega mesta podjetja, ki strankam ponuja enotno točko dostopa do informacij o podjetju/izdelku." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-portal_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-kaj-je-portal-za-stranke"><a href="https://www.liveagent.si/akademija/kaj-je-portal-za-stranke/" title="Portal za samopostrežbo strank je del spletnega mesta podjetja, ki strankam ponuja enotno točko dostopa do informacij o podjetju/izdelku." hreflang="sl-SI" onover-preload="1">Kaj je portal za stranke?</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kaj-je-portal-za-stranke/" title="Portal za samopostrežbo strank je del spletnega mesta podjetja, ki strankam ponuja enotno točko dostopa do informacij o podjetju/izdelku." hreflang="sl-SI" onover-preload="1"> Nedavno širjenje samopostrežnih tehnologij je današnjim tehnološko podkovanim potrošnikom omogočilo,… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/kaj-je-portal-za-stranke/" title="Portal za samopostrežbo strank je del spletnega mesta podjetja, ki strankam ponuja enotno točko dostopa do informacij o podjetju/izdelku." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy portal-za-stranke customer-portal" data-category="portal-za-stranke" data-href="https://www.liveagent.si/akademija/funkcije-portala-strank/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/683ea04958d708069456b350128c4927/LiveAgent-academy-customer-portal-features.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="79"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Portal za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-funkcije-portala-strank"><a href="https://www.liveagent.si/akademija/funkcije-portala-strank/" title="Funkcije portala strank" hreflang="sl-SI" onover-preload="1">Funkcije portala strank</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/funkcije-portala-strank/" title="Spoznajte, kako lahko portal za podporo strankam pomaga vašemu podjetju z implementacijo nekaterih njegovih funkcij. Več o njih preberite v notranjosti." hreflang="sl-SI" onover-preload="1"> Dobro oblikovan portal za samopostrežne storitve za stranke na enem… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy portal-za-stranke customer-portal" data-category="portal-za-stranke" data-href="https://www.liveagent.si/akademija/ustvarite-forum-strank/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/e4ea4e8e51bde7d46525a7b7a3632084/LiveAgent-academy-create-customer-forum.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="80"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Portal za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-ustvariti-forum"><a href="https://www.liveagent.si/akademija/ustvarite-forum-strank/" title="Kako ustvariti forum" hreflang="sl-SI" onover-preload="1">Kako ustvariti forum</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/ustvarite-forum-strank/" title="Ustvarjanje foruma za stranke je pomembna funkcija, ki jo ponujajo številni ponudniki programske opreme za pomoč na svojih samopostrežnih portalih." hreflang="sl-SI" onover-preload="1"> Forum strank je pomembna funkcija, ki jo ponujajo številni ponudniki… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy portal-za-stranke customer-portal" data-category="portal-za-stranke" data-href="https://www.liveagent.si/akademija/ustvarite-tablo-za-povratne-informacije-in-predloge/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/1b10e792792efd84a8c80a909ad22433/LiveAgent-academy-create-feedback-suggestions-board.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="81"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Portal za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-ustvariti-tablo-za-povratne-informacije-in-predloge"><a href="https://www.liveagent.si/akademija/ustvarite-tablo-za-povratne-informacije-in-predloge/" title="Kako ustvariti tablo za povratne informacije in predloge" hreflang="sl-SI" onover-preload="1">Kako ustvariti tablo za povratne informacije in predloge</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/ustvarite-tablo-za-povratne-informacije-in-predloge/" title="Odkrijte, kako ustvariti tablo za povratne informacije in predloge, ki podjetjem pomaga pridobiti dragocene vpoglede strank z manj napora. Učinkoviteje kot tradicionalne metode, ta pristop povečuje zvestobo strank in optimizira razvoj izdelkov. Uživajte v prilagodljivosti in interaktivnosti z gumbi za povratne informacije in funkcijami, kot so univerzalna mapa in vstopnični sistem. Učinkovito zberite povratne informacije in pospešite rast svojega podjetja!" hreflang="sl-SI" onover-preload="1"> Nihče ne ve, kaj v zvezi z vašim izdelkom ali… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy portal-za-stranke customer-portal" data-category="portal-za-stranke" data-href="https://www.liveagent.si/akademija/ustvarite-stran-s-pogostimi-vprasanji/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/8827e612bf107627d17466539cf0e6c1/LiveAgent-academy-create-faq-page.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="82"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Portal za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-oblikovati-stran-s-pogostimi-vpra-anji"><a href="https://www.liveagent.si/akademija/ustvarite-stran-s-pogostimi-vprasanji/" title="Kako oblikovati stran s pogostimi vprašanji" hreflang="sl-SI" onover-preload="1">Kako oblikovati stran s pogostimi vprašanji</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/ustvarite-stran-s-pogostimi-vprasanji/" title="Pogosta vprašanja so najpogosteje uporabljene možnosti samopostrežbe, ki so danes na voljo. Če se stran s pogostimi vprašanji uporablja strateško, lahko potrošnikom resnično prinese dodano vrednost." hreflang="sl-SI" onover-preload="1"> Pogosta vprašanja so najpogosteje uporabljene možnosti samopostrežbe, ki so danes… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/kontrolni-seznam-za-revizijo-klicnega-centra/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/9b69585d04b71d483ab458439d1809a6/LiveAgent-academy-call-center-audit-checklist.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="83"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kontrolni-seznam-za-revizijo-klicnega-centra"><a href="https://www.liveagent.si/akademija/kontrolni-seznam-za-revizijo-klicnega-centra/" title="Kontrolni seznam za revizijo klicnega centra" hreflang="sl-SI" onover-preload="1">Kontrolni seznam za revizijo klicnega centra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kontrolni-seznam-za-revizijo-klicnega-centra/" title="Želite vedeti, kako narediti revizijo klicnega centra? Spodaj je osnovni kontrolni seznam revizije klicnega centra, ki ga lahko uporabite v svojem postopku revizije." hreflang="sl-SI" onover-preload="1"> Želite vedeti, kako narediti revizijo klicnega centra? Spodaj je osnovni… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/klicni-center-politika-in-skladnost/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/3cc4d4d4caa5eac52af4fe42b1cb1047/LiveAgent-academy-call-center-policy-and-compliance.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="84"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-skladnost-s-klicnim-centrom"><a href="https://www.liveagent.si/akademija/klicni-center-politika-in-skladnost/" title="Skladnost s klicnim centrom" hreflang="sl-SI" onover-preload="1">Skladnost s klicnim centrom</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/klicni-center-politika-in-skladnost/" title="Programska oprema klicnega centra je izdelek, ki naj bi skrbel za poslovne telefonske pogovore. Več o skladnosti s klicnim centrom." hreflang="sl-SI" onover-preload="1"> Programska oprema klicnega centra je izdelek, namenjen skrbi za poslovne… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/oprema-klicnega-centra/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/e3710346064e8881a0cdb1df08d0f954/Call-Center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="85"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-oprema-klicnega-centra"><a href="https://www.liveagent.si/akademija/oprema-klicnega-centra/" title="Oprema klicnega centra" hreflang="sl-SI" onover-preload="1">Oprema klicnega centra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/oprema-klicnega-centra/" title="Če želite izvedeti več o opremi za klicne centre za vodenje uspešnega klicnega centra, preberite naš obsežen članek." hreflang="sl-SI" onover-preload="1"> Kakšna oprema je potrebna za delovanje klicnega centra? Visoko raven… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/upravljanje-klicnega-centra/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/7f2775258ac9c51db48ec30f60fd24c6/LiveAgent-academy-call-center-management.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="86"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-upravljanje-klicnega-centra"><a href="https://www.liveagent.si/akademija/upravljanje-klicnega-centra/" title="Upravljanje klicnega centra" hreflang="sl-SI" onover-preload="1">Upravljanje klicnega centra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/upravljanje-klicnega-centra/" title="Odkrijte, kako učinkovito upravljati klicni center s prilagodljivimi delovnimi modeli, merjenjem ključnih metrik, ter zaposlovanjem in motiviranjem agentov. Naša stran ponuja brezplačno preizkusno različico LiveAgent za izboljšanje izkušenj s storitvami za stranke. Preprečite izgorelost agentov in ustvarite motivacijsko okolje z jasnimi cilji in gamifikacijo. Preberite več in optimizirajte svoj klicni center!" hreflang="sl-SI" onover-preload="1"> Uspešno upravljanje klicnega centra zahteva veliko več od agentov za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/namestitev-klicnega-centra/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/ec4e9f96db09693a656f5daa83c6c469/LiveAgent-academy-call-center-setup.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="87"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-namestitev-klicnega-centra-zasnova-in-struktura"><a href="https://www.liveagent.si/akademija/namestitev-klicnega-centra/" title="Namestitev klicnega centra – zasnova in struktura" hreflang="sl-SI" onover-preload="1">Namestitev klicnega centra – zasnova in struktura</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/namestitev-klicnega-centra/" title="Vodnik za namestitev klicnega centra: koraki za zasnovo, proračun, programsko opremo, ekipo. Vključuje brezplačno preizkušnjo LiveAgent!" hreflang="sl-SI" onover-preload="1"> Vzpostavite klicni center s temi oblikovalskimi in funkcionalnimi idejami. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klicni-center/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/b52c63996baa2fd2b983b2136b87fa94/LiveAgent-academy-free-call-center-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="88"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-brezpla-na-programska-oprema-za-klicni-center"><a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klicni-center/" title="Brezplačna programska oprema za klicni center" hreflang="sl-SI" onover-preload="1">Brezplačna programska oprema za klicni center</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/brezplacna-programska-oprema-za-klicni-center/" title="Če želite svojim strankam zagotoviti izjemne storitve za stranke, je uporaba brezplačne programske opreme virtualnega klicnega centra odličen način za začetek." hreflang="sl-SI" onover-preload="1"> Ni nujno, da izvajanje programske opreme klicnega centra stane na… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/kaj-je-kontaktni-center/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/db42c3838f3b585d7482ac15ae28f641/LiveAgent-academy-what-is-contact-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="89"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kaj-je-kontaktni-center"><a href="https://www.liveagent.si/akademija/kaj-je-kontaktni-center/" title="Kaj je kontaktni center?" hreflang="sl-SI" onover-preload="1">Kaj je kontaktni center?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kaj-je-kontaktni-center/" title="Programska oprema kontaktnega centra podjetjem omogoča upravljanje velike količine vhodnih in odhodnih komunikacij s strankami prek različnih kanalov." hreflang="sl-SI" onover-preload="1"> Današnji digitalno podkovani potrošniki običajno uporabljajo vrsto komunikacijskih kanalov. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/kako-uporabljati-klicni-center/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/ae2ec5157332a661c803296d9e11b6e5/LiveAgent-academy-how-to-use-call-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="90"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kako-deluje-klicni-center"><a href="https://www.liveagent.si/akademija/kako-uporabljati-klicni-center/" title="Kako deluje klicni center" hreflang="sl-SI" onover-preload="1">Kako deluje klicni center</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/kako-uporabljati-klicni-center/" title="Telefon je še vedno na lestvici najbolj uporabljenih in priljubljenih metod za potrošnike. Preberite več o tem, kako klicni center dejansko deluje." hreflang="sl-SI" onover-preload="1"> Telefon je še vedno na lestvici najbolj uporabljenih in najprimernejših… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/dohodni-vs-odhodni-klicni-center/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/37de417bb1ce5543fa78c7393aefc34c/LiveAgent-academy-inbound-vs-outbound-call-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="91"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dohodni-vs-odhodni-klicni-center"><a href="https://www.liveagent.si/akademija/dohodni-vs-odhodni-klicni-center/" title="Dohodni vs Odhodni klicni center" hreflang="sl-SI" onover-preload="1">Dohodni vs Odhodni klicni center</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/dohodni-vs-odhodni-klicni-center/" title="Kar zadeva klicne centre, obstajajo dohodni in odhodni klicni centri, ki uporabljajo napredno programsko opremo za izboljšanje učinkovitosti." hreflang="sl-SI" onover-preload="1"> Kar zadeva klicne centre, obstajata v bistvu dve vrsti -… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy programska-oprema-za-klicni-center call-center-software" data-category="programska-oprema-za-klicni-center" data-href="https://www.liveagent.si/akademija/najboljse-prakse-industrijski-standardi/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/70d006d9bf746384d1a1173282b1e7af/LiveAgent-academy-best-practices-industry-standards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="92"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Programska oprema za klicni center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-najbolj-e-standardne-meritve-industrije-klicnega-centra"><a href="https://www.liveagent.si/akademija/najboljse-prakse-industrijski-standardi/" title="Najboljše standardne meritve industrije klicnega centra" hreflang="sl-SI" onover-preload="1">Najboljše standardne meritve industrije klicnega centra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/najboljse-prakse-industrijski-standardi/" title="Odkrijte 12 najboljših KPI-jev za klicne centre in globalne industrijske standarde, ki vam bodo pomagali izboljšati učinkovitost in uspešnost vašega centra. Spremljajte ključne kazalnike uspešnosti (KPI) in postavite boljše cilje s pomočjo najboljših praks. Preberite več na LiveAgent." hreflang="sl-SI" onover-preload="1"> Merjenje in analiza ključnih kazalnikov uspešnosti klicnega centra je ključnega… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar porocanje-o-storitvah-za-stranke customer-service-reporting" data-category="porocanje-o-storitvah-za-stranke" data-href="https://www.liveagent.si/akademija/porocila-strank/" style="order: 26"> <a href="https://www.liveagent.si/akademija/porocila-strank/" class="Category__item__thumbnail" title="Poročila o storitvah za stranke podjetjem nudijo popoln pregled nad vsemi zahtevami po storitvah za stranke. Izvedite več o njegovih koristih." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-poro-ila-o-storitvah-za-stranke"><a href="https://www.liveagent.si/akademija/porocila-strank/" title="Poročila o storitvah za stranke podjetjem nudijo popoln pregled nad vsemi zahtevami po storitvah za stranke. Izvedite več o njegovih koristih." hreflang="sl-SI" onover-preload="1">Poročila o storitvah za stranke</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/porocila-strank/" title="Poročila o storitvah za stranke podjetjem nudijo popoln pregled nad vsemi zahtevami po storitvah za stranke. Izvedite več o njegovih koristih." hreflang="sl-SI" onover-preload="1"> Poročila o storitvah za stranke podjetjem nudijo popoln pregled nad… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/porocila-strank/" title="Poročila o storitvah za stranke podjetjem nudijo popoln pregled nad vsemi zahtevami po storitvah za stranke. Izvedite več o njegovih koristih." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy porocanje-o-storitvah-za-stranke customer-service-reporting" data-category="porocanje-o-storitvah-za-stranke" data-href="https://www.liveagent.si/akademija/meritve-strank/" style="order: 27"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/a72ca3c0269a8835066a65783b288119/LiveAgent-academy-customer-metrics.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="93"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Poročanje o storitvah za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-20-najbolj-ih-meritev-za-stranke"><a href="https://www.liveagent.si/akademija/meritve-strank/" title="20 najboljših meritev za stranke" hreflang="sl-SI" onover-preload="1">20 najboljših meritev za stranke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/meritve-strank/" title="Spodaj je pregled meritev storitev in podpore strankam, ki jih lahko spremljate v svoji organizaciji. Oglejte si pregled in izvedite več." hreflang="sl-SI" onover-preload="1"> S temi meritvami merite učinkovitost storitve za stranke </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy porocanje-o-storitvah-za-stranke customer-service-reporting" data-category="porocanje-o-storitvah-za-stranke" data-href="https://www.liveagent.si/akademija/vrednost-za-stranke/" style="order: 27"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/wp/urlslab-download/92989bd83452892e4ee5cee1af74d820/LiveAgent-academy-customer-value.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="94"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Poročanje o storitvah za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kak-na-je-vrednost-za-stranke"><a href="https://www.liveagent.si/akademija/vrednost-za-stranke/" title="Kakšna je vrednost za stranke?" hreflang="sl-SI" onover-preload="1">Kakšna je vrednost za stranke?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/vrednost-za-stranke/" title="Odkrijte, kako ustvariti vrednost za stranke s strateškim pristopom in prilagajanjem ponudb različnim segmentom. Naučite se, zakaj je vrednost za kupce ključna za konkurenčno prednost in uspeh na trgu. Preberite več o opredelitvi, pomembnosti in ustvarjanju vrednosti za kupce na naši strani." hreflang="sl-SI" onover-preload="1"> Gartnerjeva študija je pokazala, da se večina ponudnikov rešitev preveč… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar avtomatizirane-storitve-za-stranke automated-customer-service" data-category="avtomatizirane-storitve-za-stranke" data-href="https://www.liveagent.si/akademija/avtomatizirane-storitve-za-stranke/" style="order: 28"> <a href="https://www.liveagent.si/akademija/avtomatizirane-storitve-za-stranke/" class="Category__item__thumbnail" title="Želite avtomatizirati ponavljajoča se opravila agentov? Spoznajte avtomatizirane postopke za storitve za stranke in takoj izboljšajte svoje poslovanje." hreflang="sl-SI" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-avtomatizirane-storitve-za-stranke"><a href="https://www.liveagent.si/akademija/avtomatizirane-storitve-za-stranke/" title="Želite avtomatizirati ponavljajoča se opravila agentov? Spoznajte avtomatizirane postopke za storitve za stranke in takoj izboljšajte svoje poslovanje." hreflang="sl-SI" onover-preload="1">Avtomatizirane storitve za stranke</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/avtomatizirane-storitve-za-stranke/" title="Želite avtomatizirati ponavljajoča se opravila agentov? Spoznajte avtomatizirane postopke za storitve za stranke in takoj izboljšajte svoje poslovanje." hreflang="sl-SI" onover-preload="1"> Kaj so avtomatizirane storitve za stranke? Avtomatizirana storitev za stranke… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.si/akademija/avtomatizirane-storitve-za-stranke/" title="Želite avtomatizirati ponavljajoča se opravila agentov? Spoznajte avtomatizirane postopke za storitve za stranke in takoj izboljšajte svoje poslovanje." hreflang="sl-SI" onover-preload="1">Izvedi več</a> </div> </li> <li class="Category__item redesign Category__item--academy avtomatizirane-storitve-za-stranke automated-customer-service" data-category="avtomatizirane-storitve-za-stranke" data-href="https://www.liveagent.si/akademija/avtomatizacija-klicnega-centra/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="95"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Avtomatizirane storitve za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-avtomatizacija-klicnega-centra"><a href="https://www.liveagent.si/akademija/avtomatizacija-klicnega-centra/" title="Avtomatizacija klicnega centra" hreflang="sl-SI" onover-preload="1">Avtomatizacija klicnega centra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/avtomatizacija-klicnega-centra/" title="Klicni centri so še vedno sestavni del storitev za stranke. Preberite, kako lahko s funkcijami za avtomatizacijo klicnih centrov LiveAgent poskrbite za večjo učinkovitost svojega centra." hreflang="sl-SI" onover-preload="1"> Imate težave z zagotavljanjem kakovostnih storitev za stranke v klicnem… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy avtomatizirane-storitve-za-stranke automated-customer-service" data-category="avtomatizirane-storitve-za-stranke" data-href="https://www.liveagent.si/akademija/avtomatizacija-e-poste/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="96"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Avtomatizirane storitve za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-avtomatizacija-e-po-te"><a href="https://www.liveagent.si/akademija/avtomatizacija-e-poste/" title="Avtomatizacija e -pošte" hreflang="sl-SI" onover-preload="1">Avtomatizacija e -pošte</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/avtomatizacija-e-poste/" title="Spoznajte avtomatizacijo e -pošte za namene trženja in takoj poiščite nasvete in koristi za izboljšanje svojih trženjskih strategij." hreflang="sl-SI" onover-preload="1"> Ali vam primanjkuje časa in sredstev za dosledno trženje prek… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy avtomatizirane-storitve-za-stranke automated-customer-service" data-category="avtomatizirane-storitve-za-stranke" data-href="https://www.liveagent.si/akademija/avtomatizacija-prodaje/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="97"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Avtomatizirane storitve za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-avtomatizacija-prodaje"><a href="https://www.liveagent.si/akademija/avtomatizacija-prodaje/" title="Avtomatizacija prodaje" hreflang="sl-SI" onover-preload="1">Avtomatizacija prodaje</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/avtomatizacija-prodaje/" title="Odkrijte, kako avtomatizacija prodaje lahko izboljša učinkovitost in poveča prihodek vašega podjetja. Naučite se pametno vključiti avtomatizacijo v prodajne procese ter povečajte produktivnost in konsistentnost blagovne znamke. Preberite več o avtomatizaciji opravil, kot so pošiljanje e-pošte in uvajanje novih kupcev, ter optimizirajte uporabo virov za večji uspeh." hreflang="sl-SI" onover-preload="1"> Kaj je avtomatizacija prodaje? Avtomatizacija prodaje uporablja sistem, ki vam… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy avtomatizirane-storitve-za-stranke automated-customer-service" data-category="avtomatizirane-storitve-za-stranke" data-href="https://www.liveagent.si/akademija/avtomatizacija-podpore/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Akademija" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="98"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Avtomatizirane storitve za stranke</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-avtomatizacija-podpore"><a href="https://www.liveagent.si/akademija/avtomatizacija-podpore/" title="Avtomatizacija podpore" hreflang="sl-SI" onover-preload="1">Avtomatizacija podpore</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.si/akademija/avtomatizacija-podpore/" title="Izboljšajte produktivnost in zadovoljstvo strank z avtomatizacijo podpore. Preizkusite LiveAgent brezplačno 14 dni!" hreflang="sl-SI" onover-preload="1"> Ste utrujeni od izgubljanja časa za nepotrebna vsakodnevna reševanja nalog… </a> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/predstavitev/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1"> <span>Rezervirajte si demo različico</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/nagrade/" title="Capterra" hreflang="sl-SI" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="99"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="G2 Crowd" hreflang="sl-SI" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="100"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="GetApp" hreflang="sl-SI" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="101"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Rezervirajte si demo različico" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="102"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-95 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="103">LiveAgent</div><div class="menu-footer-top-liveagent-slovenian-container"><ul id="menu-footer-top-liveagent-slovenian" class="menu"><li id="menu-item-399300"><a href="https://www.liveagent.si/predstavitev/" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1">Predstavite</a></li> <li id="menu-item-953242"><a href="https://www.liveagent.si/cene/" title="Načrti LiveAgent se začnejo pri 9 USD/agent/mesec in vključujejo vstopnični sistem prek e-pošte, funkcijo klepeta v živo, bazo znanja in drugo. Celoten paket je na voljo pri 69 USD/agent/mesec." hreflang="sl-SI" onover-preload="1">Cena</a></li> <li id="menu-item-750280"><a href="https://www.liveagent.si/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1">Lastnosti</a></li> <li id="menu-item-750281"><a href="https://www.liveagent.si/integracije/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">Integracije</a></li> <li id="menu-item-399298"><a href="https://www.liveagent.si/alternative/" title="Odlične storitve za stranke se začnejo s primerjavo specifičnih programskih oprem za pomoč uporabnikom. Preizkusite programsko opremo LiveAgent s 14-dnevnim brezplačnim preizkusom. Gradite odnose, povečajte prodajo." hreflang="sl-SI" onover-preload="1">Alternative</a></li> <li id="menu-item-818040"><a href="https://www.liveagent.com/tour/" urlslab_href_old="/ogled/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Ogled</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-97 widget_nav_menu"><div class="Footer__top__column__title h5">Podpora</div><div class="menu-footer-top-support-slovenian-container"><ul id="menu-footer-top-support-slovenian" class="menu"><li id="menu-item-399306"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podporo</a></li> <li id="menu-item-399304"><a href="https://www.liveagent.si/migracija/" title="Preklopite na LiveAgent in uživajte v brezplačni migraciji podatkov, brez pristojbine za namestitev, ter 24/7 podpori strankam. Izboljšajte storitev za stranke z več kot 179 funkcionalnostmi in 40 integracijami. Začnite brezplačno 14-dnevno preizkusno obdobje brez kreditne kartice!" hreflang="sl-SI" onover-preload="1">Selitev podatkov</a></li> <li id="menu-item-399307"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Stanje sistema</a></li> <li id="menu-item-399308"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Dnevnik sprememb</a></li> <li id="menu-item-399305"><a href="https://www.liveagent.si/zahtevek-za-ponudbo/" title="Izpolnite kontaktni obrazec na LiveAgent in začnite brezplačen 14-dnevni preizkus brez vezave ali kreditne kartice. Uporabljajo ga priznana podjetja, kot so Forbes in Airbus. Odkrijte, kako LiveAgent izboljša storitve za stranke s svojo večkanalno rešitvijo in naprednimi funkcijami. Preverite naš freemium cenovni model in izvedite več o tem, kako vam lahko pomagamo zagotoviti odlične storitve za stranke." hreflang="sl-SI" onover-preload="1">Zahteva za predlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-98 widget_nav_menu"><div class="Footer__top__column__title h5">Podjetje</div><div class="menu-footer-top-company-slovenian-container"><ul id="menu-footer-top-company-slovenian" class="menu"><li id="menu-item-399239"><a href="https://www.liveagent.si/o-nas/o-liveagent/" title="LiveAgent je izvirna programska oprema za pomoč uporabnikom, ustanovljena leta 2004. Razvita je bila zaradi neučinkovite komunikacije s strankami. Danes LiveAgent služi več kot 150 milijonom uporabnikov in več kot 40.000 podjetjem po vsem svetu. Njihovo poslanstvo je ustvariti cenovno dostopno in uporabno programsko opremo ter postaviti podporo strankam v središče vsakega podjetja. Zaposlujejo več kot 100 inovatorjev in imajo tri pisarne v Evropi in eno v New Yorku." hreflang="sl-SI" onover-preload="1">O nas</a></li> <li id="menu-item-399242"><a href="https://www.liveagent.si/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1">Nagrade in certifikati</a></li> <li id="menu-item-750184"><a href="https://www.liveagent.si/zgodbe-o-uspehu/" title="LiveAgent je programska oprema za pomoč strankam, ki vam omogoča dostop do številnih funkcij, vključno s selitvijo podatkov, sistemi za spremljanje sprememb in zahtevami za predloge. Podjetje je prejelo vrsto nagrad in certifikatov, ponuja tudi integracijo z drugimi orodji. Na spletni strani najdemo tudi številne vire, kot so blog, spletni seminarji in test tipkanja. Obstaja tudi program za partnersko sodelovanje in VoIP telefonski sistemi. Sporočilo na koncu opisuje proces izdelave računa in dostop do nadzorne plošče LiveAgenta." hreflang="sl-SI" onover-preload="1">Mnenja strank</a></li> <li id="menu-item-953239"><a href="https://www.liveagent.si/integracije/#voip-partnerji" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">VoIP partnerji</a></li> <li id="menu-item-399253"><a href="https://www.liveagent.si/pridruzeni-program/" title="Pridružite se LiveAgentovemu pridruženemu programu in zaslužite pasivni dohodek s provizijami do 30%! Enostaven postopek prijave, podporna ekipa in dolgotrajna piškotna doba zagotavljajo uspeh. Postanite partner danes in odklenite svoj zaslužkovni potencial!" hreflang="sl-SI" onover-preload="1">Partnerski program</a></li> <li id="menu-item-750244"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impresum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-99 widget_nav_menu"><div class="Footer__top__column__title h5">Naučite se</div><div class="menu-footer-top-learn-slovenian-container"><ul id="menu-footer-top-learn-slovenian" class="menu"><li id="menu-item-750274"><a href="https://www.liveagent.si/blog/" title="Odkrijte najnovejše novice in nasvete o programski opremi za pomoč uporabnikom ter zadovoljstvo strank na blogu LiveAgent. Izboljšajte produktivnost svoje ekipe in zgradite zveste odnose s strankami. Preberite naše članke in začnite brezplačni preizkus že danes!" hreflang="sl-SI" onover-preload="1">Blog</a></li> <li id="menu-item-750275"><a href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1">Glosarij</a></li> <li id="menu-item-750276"><a href="https://www.liveagent.si/akademija/" aria-current="page" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI">Akademija</a></li> <li id="menu-item-750277"><a href="https://www.liveagent.si/predloge/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="sl-SI" onover-preload="1">Predloge</a></li> <li id="menu-item-399295"><a href="https://www.liveagent.si/test-tipkanja/" title="Preizkusite svoje spretnosti tipkanja z brezplačnim testom za tipkanje, ki ga ponuja LiveAgent. V nekaj minutah ugotovite, kako hitro tipkate, in brezplačno vadite, da se izboljšate." hreflang="sl-SI" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-750278"><a href="https://www.liveagent.si/kalkulator-stroskov/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Kalkulator stroškov</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-163 widget_nav_menu"><div class="Footer__top__column__title h5">Priljubljeno</div><div class="menu-footer-top-popular-slovenian-container"><ul id="menu-footer-top-popular-slovenian" class="menu"><li id="menu-item-953243"><a href="https://www.liveagent.si/programska-oprema-baze-znanja-2/" title="Raziščite obsežen vodnik po 20 najboljših možnostih programske opreme baze znanja, ki poenostavljajo upravljanje informacij in povečujejo učinkovitost" hreflang="sl-SI" onover-preload="1">Programska oprema baze znanja</a></li> <li id="menu-item-750286"><a href="https://www.liveagent.si/programska-oprema-za-podporo-strankam/" title="Izbira programske opreme za podporo strankam najpogosteje uporabljenih platform na trgu. Izberite idealno in dvignite svojo storitev za stranke na luno." hreflang="sl-SI" onover-preload="1">Programska oprema za pomoč strankam</a></li> <li id="menu-item-750287"><a href="https://www.liveagent.si/blog/najboljsi-voip-telefonski-sistemi-in-integracije/" title="Odkrijte 20 najboljših VoIP telefonskih sistemov in integracij za leto 2022, ki izboljšajo komunikacijo s strankami in podpirajo rast vašega podjetja. Primerjajte cene, podporo in možnosti sodelovanja, da izberete idealno rešitev za vašo organizacijo." hreflang="sl-SI" onover-preload="1">VoIP telefonski sistemi</a></li> <li id="menu-item-750288"><a href="https://www.liveagent.si/samopostrezna-programska-oprema/" title="Razširite svoje možnosti podpore s pomočjo uporabniške službe in samopostrežne programske opreme LiveAgent. Omogočite strankam, da težave rešujejo same - 24 ur na dan, 7 dni v tednu." hreflang="sl-SI" onover-preload="1">Samopostrežna programska oprema</a></li> <li id="menu-item-750289"><a href="https://www.liveagent.si/programska-oprema-za-dohodne-klice-klicnega-centra/" title="Programska oprema za dohodni klicni center vam lahko pomaga vzpostaviti virtualni klicni center. Preprosto upravljajte vhodne komunikacije s strankami, izboljšajte učinkovitost ekipe za podporo in ustvarite več vhodne prodaje. Izberite pravega za svoje potrebe." hreflang="sl-SI" onover-preload="1">Programska oprema za dohodni klicni center</a></li> <li id="menu-item-750290"><a href="https://www.liveagent.si/sistem-za-upravljanje-s-pritozbami-strank/" title="Sistem za upravljanje pritožb strank ponuja rešitev za pomoč uporabnikom vse v enem, ki poenostavi vaše komunikacijske kanale. Poiščite najboljši sistem na trgu za vaše podjetje." hreflang="sl-SI" onover-preload="1">Sistem upravljanja pritožb</a></li> <li id="menu-item-750291"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Programska oprema odjemalskega portala</a></li> <li id="menu-item-750292"><a href="https://www.liveagent.si/startupi/" title="Zagotovite izjemno podporo s platformo LiveAgent za startupe. Brezplačnih 6 mesecev in 50% popust. Prijavite se zdaj!" hreflang="sl-SI" onover-preload="1">Programska oprema za pomoč uporabnikom za zagon</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Prodajni kontakti</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgentova telefonska številka">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgentova telefonska številka">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.si/akademija/avtomatizacija-podpore/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgentov WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/predstavitev/" title="LiveAgent demo" hreflang="sl-SI" onover-preload="1">Rezervirajte si demo različico</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Družba</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgentov Instagram"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgentov Facebook"> <svg> <use xlink:href=" https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgentov Twitter"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgentov LinkedIn"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgentov YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgentov WhatsApp"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="104"></picture> </a> <script type="application/ld+json">{ "@context": "https://schema.org/", "@type": "SoftwareApplication", "name": "LiveAgent", "applicationCategory": [ "Customer Self-Service", "Social Customer Service", "Help Desk", "Live Chat", "Digital Customer Service Platforms" ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": 9.0, "reviewCount": 1500, "bestRating": 10, "worstRating": 0 }, "operatingSystem": "Windows, MacOS, Android, iOS", "offers": [ { "@type": "Offer", "price": "15", "priceCurrency": "USD", "description": "Small business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "24", "priceCurrency": "USD", "description": "Medium business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "39", "priceCurrency": "USD", "description": "Large business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "59", "priceCurrency": "USD", "description": "Enterprise plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } } ] } </script> </div> <div class="Footer__middle__newsletter"> <div class="Footer__middle__title h5">Naročite se na naše novice</div> <div class="Newsletter__form"> <form action="https://qualityunit.us3.list-manage.com/subscribe/post?u=18d6ab6093f8e6cdbbd783635&id=15f55e7660" method="post" name="mc-embedded-subscribe-form" target="_blank" style="position: relative; overflow: hidden;"> <input type="email" value="" placeholder="Vpišite vaš e-naslov za posodobitev" name="EMAIL" class="Input" required> <div style="position: absolute; left: -5000px;" aria-hidden="true"> <input type="text" name="b_18d6ab6093f8e6cdbbd783635_15f55e7660" tabindex="-1" value=""> </div> <button type="submit" name="subscribe" class="Button"> <span>Naročite se</span> </button> </form> </div> <div class="Footer__middle__newsletter__text"> <p>Pridobite najnovejše novice o posodobitvah in popustih LiveAgent</p> </div> </div> </div> </div> </div> <div class="Footer__bottom"> <div class="wrapper"> <div class="Footer__bottom__row"> <div class="Footer__bottom__copyright"> <p>© 2004-2024 Quality Unit, LLC. Vse pravice pridržane.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-slovenian-container"><ul id="menu-footer-bottom-navigation-slovenian" class="nav"><li id="menu-item-784732"><a href="/pogoji-poslovanja/" title="S tem, ko sprejemate te pogoje uporabe ali dostopate do ali uporabljate storitev ali spletno mesto, potrjujete, da ste prebrali, razumeli in se strinjate, da vas ta pravila zavezujejo." hreflang="sl-SI" onover-preload="1">Pogoji & poslovanja</a></li> <li id="menu-item-784733"><a href="/varnostna-politika-zasebnosti/" title="Zaupajte LiveAgentu za vrhunsko varnost podatkov! Naša politika zasebnosti vključuje dvofaktorsko avtentikacijo, šifriranje HTTPS, varno shranjevanje poverilnic in omejitve IP. Z več podatkovnimi centri po vsem svetu zagotavljamo varnost omrežja, obnovo po nesrečah in skladnost z GDPR. Spoznajte, kako varujemo vaše podatke in komunikacijo." hreflang="sl-SI" onover-preload="1">Varnostna politika zasebnosti</a></li> <li id="menu-item-784734"><a href="/politika-zasebnosti/" title="Vaših podatkov ne bomo razkrili, razen če to zahteva zakon ali če to dovolite. Preberite več o policiji zasebnosti LiveAgent enote za kakovost." hreflang="sl-SI" onover-preload="1">Politika zasebnosti</a></li> <li id="menu-item-784735"><a href="/gdpr/" title="LiveAgent je zavezan zasebnosti, varnosti, skladnosti in preglednosti. LiveAgent je od maja 2018 v celoti skladen z GDPR. Podatki naših strank v EU so shranjeni v naših evropskih podatkovnih centrih." hreflang="sl-SI" onover-preload="1">GDPR</a></li> <li id="menu-item-784736"><a href="/sitemap/" title="Iščete določeno spletno stran na spletnem mestu LiveAgent? Oglejte si naš zemljevid spletnega mesta, da hitro najdete informacije, ki jih iščete." hreflang="sl-SI" onover-preload="1">Sitemap</a></li> </ul></div> </div> </div> </div> </div> </footer> <div class="Medovnicky urlslab-skip-all"> <div class="wrapper"> <p>Naša spletna stran uporablja piškotke. Z nadaljevanjem uporabe te strani soglašate z uporabo piškotkov, kot je navedeno v našem <a href="/politika-zasebnosti/">pravilnik o zasebnosti in piškotkih</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Zavrni</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Sprejmite</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Want to improve your customer service?</h2> <p class="Exit-popup__text">Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.</p> <div class="Exit-popup__buttons"> <a href="/preizkus/" class="Button Button--full ExitPopupButton"><span>Get started for FREE</span></a> <p class="Exit-popup__or">or</p> <a href="/predstavitev/" class="Button Button--outline ExitPopupButton"><span>Request demo</span></a> </div> </div> <div class="Exit-popup__image"> <div class="Exit-popup__chat"> <picture><img alt="Andrej Saxon" class="Exit-popup__chat__avatar" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/andrej-saxon-avatar.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="105"></picture> <div class="Exit-popup__chat__text urlslab-skip-all"> <p> Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. <strong>Learn how to achieve your business goals with LiveAgent </strong> or feel free to explore the best help desk software by yourself with no fee or credit card requirement. </p> <span class="Exit-popup__chat__author">Andrej Saxon | LiveAgent support team</span> </div> </div> <picture><img alt="" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/exit-popup-img.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="106"></picture> </div> </div> </div> <div class="trial__sticky__button"> <a href="/preizkus/" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1">Start Free Trial</a> <span class="trial__sticky__button--close">x</span> </div> <div id="papPlaceholder"></div> </div> <script type="text/javascript"> const lazyloadRunObserver = () => { const lazyloadBackgrounds = document.querySelectorAll( `.e-con.e-parent:not(.e-lazyloaded)` ); const lazyloadBackgroundObserver = new IntersectionObserver( ( entries ) => { entries.forEach( ( entry ) => { if ( entry.isIntersecting ) { let lazyloadBackground = entry.target; if( lazyloadBackground ) { lazyloadBackground.classList.add( 'e-lazyloaded' ); } lazyloadBackgroundObserver.unobserve( entry.target ); } }); }, { rootMargin: '200px 0px 200px 0px' } ); lazyloadBackgrounds.forEach( ( lazyloadBackground ) => { lazyloadBackgroundObserver.observe( lazyloadBackground ); } ); }; const events = [ 'DOMContentLoaded', 'elementor/lazyload/observe', ]; events.forEach( ( event ) => { document.addEventListener( event, lazyloadRunObserver ); } ); </script> <link rel="stylesheet" id="wp_block-library-css" href="https://www.liveagent.si/wp/wp-includes/css/dist/block-library/style.min.css?ver=1.25.53" type="text/css" media="all"> <link rel="stylesheet" id="footer-css" href="https://www.liveagent.si/app/themes/liveagent/assets/dist/layouts/Footer.min.css?ver=1.25.53" type="text/css" media="all"> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/research_post.min.js?ver=1.25.53" id="research_post-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/filter.min.js?ver=1.25.53" id="filter-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/filterMenu.min.js?ver=1.25.53" id="filterMenu-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/sortingMenu.min.js?ver=1.25.53" id="sortingMenu-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/compactHeader.min.js?ver=1.25.53" id="compactHeader-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/custom_lightbox_youtube.min.js?ver=1.25.53" id="custom_lightbox_youtube-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/exitPopup.min.js?ver=1.25.53" id="exitPopup-js"></script> <script src="https://www.liveagent.si/wp/wp-includes/js/dist/hooks.min.js?ver=2810c76e705dd1a53b18" id="wp-hooks-js"></script> <script src="https://www.liveagent.si/wp/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script id="wp-i18n-js-after"> wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); </script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/popper.min.js?ver=1.25.53" id="popper_js-js"></script> <script defer src="https://www.liveagent.si/app/themes/liveagent/assets/dist/app.min.js?ver=1.25.53" id="app_js-js"></script> <script id="urlslab-js-extra"> var wp_vars = {"base_url":"https:\/\/www.liveagent.si\/","has_permalinks":"1"}; </script> <script defer src="https://www.liveagent.si/app/plugins/wp-urlslab/public/build/js/urlslab-lazyload.js?ver=2.130.13" id="urlslab-js" data-wp-strategy="defer"></script> <script> const getCookieFrontend = ( name ) => { const nameEq = `${name}=` const ca = document.cookie.split( ";" ) for ( let i = 0; i < ca.length; i += 1 ) { let c = ca[ i ] while ( c.charAt( 0 ) === " " ) { c = c.substring( 1, c.length ) } if ( c.indexOf( nameEq ) === 0 ) { return c.substring( nameEq.length, c.length ) } } return null } const mobile = window.matchMedia('(max-width: 768px)'); const acceptButton = document.querySelector( ".Medovnicky__button--yes" ); const trialButton = document.querySelector( ".createTrialButton" ); acceptButton.addEventListener( "click", () => { const demobarNow = document.querySelector('#demobar'); if( demobar ) { demobarNow.classList.add( 'visible' ); setTimeout( () => { demobarNow.classList.add( 'show' ); }, 5000 ); } consentGranted(); grafana(); postAffiliate(); if ( typeof createButton == 'function' ) { createButton(); } if ( typeof offlineContactForm == 'function' ) { offlineContactForm(); } }); if ( trialButton !== null ) { trialButton.addEventListener( "click", () => { if ( ! getCookieFrontend( "cookieLaw" ) ) { setCookie( 'cookieLaw', 'yes', 14 ); document.querySelector( '.Medovnicky' ).classList.add( 'hide' ); consentGranted(); grafana(); postAffiliate(); } }); } </script> <script> function loadGoogle() { const body = document.body; const gtag1 = document.createElement('script'); gtag1.async = true; gtag1.src = "https://www.googletagmanager.com/gtag/js?id=G-T9HBB9KMVK"; body.insertAdjacentElement('beforeend', gtag1); } if ( ! mobile.matches ) { loadGoogle() } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { loadGoogle() } </script> <script> window.dataLayer = window.dataLayer || [] function gtag() { dataLayer.push(arguments) } gtag('js', new Date()) gtag('consent', 'default', { 'ad_user_data': 'granted', 'analytics_storage': 'granted' }) gtag('consent', 'default', { 'ad_user_data': 'denied', 'analytics_storage': 'denied', 'region': ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IE', 'IT', 'LV', 'LT', 'LU', 'MT', 'NL', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'IS', 'LI', 'NO'] }) gtag('config', 'G-T9HBB9KMVK', { 'allow_enhanced_conversions': true, 'linker': { 'domains': [ 'liveagent.com', 'ladesk.com', 'liveagent.fr', 'liveagent.de', 'liveagent.hu', 'liveagent.com.br', 'liveagent.sk', 'liveagent.es', 'live-agent.cn', 'live-agent.nl', 'live-agent.it', 'live-agent.pl', 'live-agent.cz', 'liveagent.vn', 'liveagent.no', 'liveagent.dk', 'liveagent.gr', 'liveagent.ro', 'liveagent.bg', 'liveagent.se', 'liveagent.jp', 'liveagent.fi', 'liveagent.ae', 'liveagent.ph', 'liveagent.si', 'liveagent.lv', 'liveagent.lt', 'liveagent.hr', 'liveagent.ee', 'liveagent.local', 'ru.liveagent.com', 'support.liveagent.com', 'ladesk.com' ] } }) gtag('config', 'AW-966671101', { 'allow_enhanced_conversions': true, 'linker': { 'domains': [ 'liveagent.com', 'ladesk.com', 'liveagent.fr', 'liveagent.de', 'liveagent.hu', 'liveagent.com.br', 'liveagent.sk', 'liveagent.es', 'live-agent.cn', 'live-agent.nl', 'live-agent.it', 'live-agent.pl', 'live-agent.cz', 'liveagent.vn', 'liveagent.no', 'liveagent.dk', 'liveagent.gr', 'liveagent.ro', 'liveagent.bg', 'liveagent.se', 'liveagent.jp', 'liveagent.fi', 'liveagent.ae', 'liveagent.ph', 'liveagent.si', 'liveagent.lv', 'liveagent.lt', 'liveagent.hr', 'liveagent.ee', 'liveagent.local', 'ru.liveagent.com', 'support.liveagent.com', 'ladesk.com' ] } }) function consentGranted() { gtag('consent', 'update', { 'ad_user_data': 'granted', 'analytics_storage': 'granted' }) } </script>  <script type="text/javascript"> function postAffiliate() { (function(d,t) { var script = d.createElement(t); script.id= 'pap_x2s6df8d'; script.async = true; script.src = '//pap.qualityunit.com/scripts/m3j58hy8fd'; script.onload = script.onreadystatechange = function() { var rs = this.readyState; if (rs && (rs != 'complete') && (rs != 'loaded')) return; PostAffTracker.setAccountId('default1'); if ( !getCookieFrontend( "cookieLaw" ) ) { try { PostAffTracker.disableTrackingMethod('C'); PostAffTracker.track(); } catch (e) {} } if ( getCookieFrontend( "cookieLaw" ) ) { try { PostAffTracker.enableTrackingMethods(); PostAffTracker.track(); } catch (e) {} } } var placeholder = document.getElementById('papPlaceholder'); placeholder.parentNode.insertBefore(script, placeholder); })(document, 'script'); } if ( ! mobile.matches ) { postAffiliate() } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { postAffiliate() } </script>  <script> function grafana(cookie = true) { var _paq = window._paq || []; window._paq = _paq; if (cookie === false) { _paq.push(["disableCookies"]); } // _paq.push(['enableLinkTracking']); _paq.push(['trackPageView']); _paq.push(['enableCrossDomainLinking']); (function() { _paq.push(['setSiteId', 'LA-web']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.type='text/javascript'; g.async=true; g.defer=true; g.src='//analytics.qualityunit.com/i.js'; s.parentNode.insertBefore(g,s); })(); } if ( ! mobile.matches ) { if ( getCookieFrontend( "cookieLaw" ) ) { grafana() } else { grafana(false) } } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { grafana() } </script>  <script> function loadChatBot( { chatbotId, workspaceId, btnTarget } ) { const chatBotButton = document.querySelector( btnTarget ); try { chatBotButton.classList.remove('hidden'); } catch (error) { } (function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document, 'https://app.flowhunt.io/fh-chat-widget.js?v=1.0.20', function(e){ const chatbotManager = FHChatbot.initChatbot({ showChatButton: false, // important to not show chat button on page load chatbotId: chatbotId, workspaceId: workspaceId, welcomeMessage: 'Hi, I\'m LiveAgent support Bot. How can I help you?', inputPlaceholder: 'Ask me any question...', suggestedUserMessages: [], urlSuffix: '?utm_medium=chatbot&utm_source=flowhunt', maxWindowWidth: '500px', }); chatBotButton.addEventListener('click', () => { chatbotManager.openChat(); }); }); } </script> <button class="ContactUs__chatBotOnly hidden" id="chatBotOnly" rel="nofollow noopener external"> <img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="107"> </button> <script type="text/javascript" id="fh-chatbot-script"> const chatBtnOptions = { chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBotOnly' }; acceptButton.addEventListener( "click", () => { loadChatBot(chatBtnOptions); }); if ( getCookieFrontend( "cookieLaw" ) ) { loadChatBot(chatBtnOptions); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>