CINXE.COM
Blogs – Digital.gov
<!-- Welcome to Digital.gov — our goal is to transform how government learns, builds, delivers and measures digital services in the 21st century. Learn more https://digital.gov/about Get in touch: digitalgov@gsa.gov Follow us on Twitter: @digital_gov ======= We edit in the open at https://workflow.digital.gov/ Built by the Digital.gov team in the GSA, using modern development practices. See the full source code: https://github.com/GSA/digitalgov.gov Built using HUGO. Hosted on cloud.gov Pages https://cloud.gov/pages/ --> <!DOCTYPE html> <html lang="en-US" itemscope itemtype="http://schema.org/WebSite" prefix="og: http://ogp.me/ns#" > <head profile="http://gmpg.org/xfn/11"> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <script async type="text/javascript" id="_fed_an_ua_tag" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=GSA&subagency=TTS" ></script> <!-- Google Tag Manager Data Layer --> <script> dataLayer = [ { "content-type": "resource+page", topics: "design, analytics, Tag+Manager", }, ]; </script> <!-- Google Tag Manager --> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ "gtm.start": new Date().getTime(), event: "gtm.js" }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != "dataLayer" ? "&l=" + l : ""; j.async = true; j.src = "https://www.googletagmanager.com/gtm.js?id=" + i + dl; f.parentNode.insertBefore(j, f); })(window, document, "script", "dataLayer", "GTM-MZCKZPQ"); </script> <!-- End Google Tag Manager --> <!-- Page Title --> <title>Blogs – Digital.gov</title> <!-- Meta Description --> <meta name="description" content="Innovative work, case studies, and ideas from people and teams in government" /> <meta name="keywords" content="digital, government, technology, civic-tech" /> <!-- Start of Facebook Open Graph --> <meta property="og:title" content="Blogs" /> <meta property="og:description" content="Innovative work, case studies, and ideas from people and teams in government" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://digital.gov/news/" /> <meta property="og:site_name" content="Digital.gov" /> <meta name="robots" content="index, follow" /> <meta property="og:locale" content="en_US" /> <meta property="og:image" content="https://s3.amazonaws.com/digitalgov/digitalgov-2022-card-v3.png" /> <meta property="og:image:alt" content=" " /> <meta property="fb:admins" content="100000569454928" /> <meta property="article:publisher" content="https://www.facebook.com/digitalgov" /> <!-- End of Facebook Open Graph --> <!-- Start of Twitter Card --> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@Digital_Gov" /> <meta name="twitter:creator" content="@Digital_Gov" /> <meta name="twitter:image:src" content="https://s3.amazonaws.com/digitalgov/digitalgov-2022-card-v3.png" /> <meta property="twitter:description" content="Innovative work, case studies, and ideas from people and teams in government" /> <meta property="twitter:title" content="Blogs" /> <!-- End of Twitter --> <!-- RSS Feed --> <link href="/news/index.xml" rel="feed" type="application/rss+xml" /> <!-- JSON Feed --> <link href="https://digital.gov/news/index.json" data-proofer-ignore rel="alternate" type="application/json" title="Digital.gov" /> <!-- Sitemap--> <link rel="sitemap" type="application/xml" title="Digital.gov Sitemap" href="https://digital.gov/sitemap.xml" /> <meta name="theme-color" content="#656bd7" /> <meta name="msvalidate.01" content="A662823C2F59EB4F55F752CC752AC299" /> <!-- CSS --> <link rel="stylesheet" href="https://digital.gov/dist/styles.css" type="text/css" media="all" /> <script src="https://digital.gov/dist/js/uswds-init.min.js"></script> <!-- Favicons & Icons --> <link rel="apple-touch-icon" sizes="180x180" href="https://digital.gov/img/icons/apple-touch-icon.png?v=3" /> <link rel="icon" type="image/png" sizes="32x32" href="https://digital.gov/img/icons/favicon-32x32.png?v=3" /> <link rel="icon" type="image/png" sizes="16x16" href="https://digital.gov/img/icons/favicon-16x16.png?v=3" /> <link rel="manifest" href="https://digital.gov/img/icons/site.webmanifest?v=3" /> <link rel="mask-icon" href="https://digital.gov/img/icons/safari-pinned-tab.svg?v=3" color="#0076d6" /> <link rel="shortcut icon" href="https://digital.gov/img/icons/favicon.ico?v=3" /> <meta name="msapplication-TileColor" content="#0076d6" /> <meta name="theme-color" content="#ffffff" /> <meta name="viewport" content="width=device-width,initial-scale=1" /> </head> <body class="news section"><!-- Google Tag Manager (noscript) --><noscript ><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MZCKZPQ" height="0" width="0" style="display:none;visibility:hidden" ></iframe ></noscript> <!-- End Google Tag Manager (noscript) --> <div class="paper"><a class="usa-skipnav" href="#main-content">Skip to main content</a> <section class="usa-banner gov-banner" aria-label="Official website of the United States government" > <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"><img aria-hidden="true" class="usa-banner__header-flag" src="/uswds/img/us_flag_small.png" alt="" width="16" height="11" /> </div> <div class="grid-col-fill tablet:grid-col-auto" aria-hidden="true"> <p class="usa-banner__header-text"> An official website of the United States government </p> <p class="usa-banner__header-action">Here’s how you know</p> </div> <button type="button" class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default-default" > <span class="usa-banner__button-text">Here’s how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default-default" > <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br /> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-https.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong><br />A <strong>lock</strong> ( <span class="icon-lock"> <svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewBox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-description-default" focusable="false" > <title id="banner-lock-title-default">Lock</title> <desc id="banner-lock-description-default"> Locked padlock </desc> <path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z" /> </svg> </span >) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <section class="dg-site-alert usa-site-alert usa-site-alert--info " aria-label="Site alert" > <div class="usa-alert"> <div class="usa-alert__body"> <h3 class="usa-alert__heading">Hurricane guidance for U.S. government websites and social media</h3> <ul class="usa-list"> <li><a href="/hurricane-helene">digital.gov/hurricane-helene</a></li> <li><a href="/hurricane-milton">digital.gov/hurricane-milton</a></li> </ul> </div> </div> </section> <script type="text/javascript"> const links = document.querySelectorAll(".dg-site-alert a"); links.forEach((link) => link.classList.add("usa-link")); </script> <div class="usa-overlay"></div> <header class="usa-header usa-header--extended" role="banner"> <div class="usa-navbar"> <div class="usa-logo" id="extended-logo"> <em class="usa-logo__text"> <a href="https://digital.gov/" title="Digital.gov Home" aria-label="Digital.gov Home" > <img class="logo-black" src="https://digital.gov/img/digitalgov-logo.svg" alt="Digital.gov Logo" width="220" height="36" /> </a> </em> <p class="sub-head display-none">Guidance on building better digital services in government</p> </div> <button class="usa-menu-btn"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-2px" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#menu"></use> </svg> Menu </button> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close"> <img src="/uswds/img/close.svg" alt="close" /> </button><ul class="usa-nav__primary usa-accordion"><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/news/" ><span>Blogs</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/events/" ><span>Events</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/resources/" ><span>Resources</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/communities/" ><span>Communities</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/guides/" ><span>Guides</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/job-board/" ><span>Job board</span></a > </li></ul> <div class="usa-nav__secondary"> <ul class="usa-nav__secondary-links"> <li class="usa-nav__secondary-item"> <a href="/subscribe" ><span>Subscribe to our newsletter</span></a > </li> </ul> <form accept-charset="UTF-8" action="https://find.digitalgov.gov/search" id="search_form" method="get" class="usa-search usa-search--small" > <input name="utf8" type="hidden" value="✓" /> <input id="affiliate" name="affiliate" type="hidden" value="digitalgov" /> <div role="search"> <label class="usa-sr-only" for="query">Search small</label> <input class="usa-input" id="query" type="search" name="query" /> <button class="usa-button" name="commit" type="submit"> <img src="/uswds/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search" /> </button> </div> </form> </div> </div> </nav> </header> <main role="main" id="main-content"> <div class="grid-container grid-container-desktop"> <div class="grid-row"> <div class="grid-col-12"> <header class="page-head page-head-news"> <h1>Blogs</h1> <h2 class="deck">Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.</h2></header> </div> </div> </div> <section class="stream"> <div class="grid-container grid-container-desktop"> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2024"> <a href="https://digital.gov/event/2024/11/21/uswds-monthly-call-november-2024/" title="USWDS Monthly Call - November 2024" rel="bookmark" >USWDS Monthly Call - November 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-11-21"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >21<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-crafting-quality-content-throughout-its-lifecycle" > <div class="card__content"> <h3 id="title-crafting-quality-content-throughout-its-lifecycle"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/">Crafting quality content throughout its lifecycle</a> </h3><div class="summary"> <p>Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/" title="Crafting quality content throughout its lifecycle"> <img src="https://s3.amazonaws.com/digitalgov/content-plan-flashvector-istock-getty-images-1717953227_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 12, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-youve-launched-now-what-planning-for-the-future-of-your-content" > <div class="card__content"> <h3 id="title-youve-launched-now-what-planning-for-the-future-of-your-content"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/">You’ve launched, now what? Planning for the future of your content</a> </h3><div class="summary"> <p>Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/" title="You’ve launched, now what? Planning for the future of your content"> <img src="https://s3.amazonaws.com/digitalgov/jack-russell-puppy-at-laptop-eva-blanco-istock-getty-images-1217036838-crop_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 04, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-tips-for-building-a-small-scrappy-digital-team" > <div class="card__content"> <h3 id="title-tips-for-building-a-small-scrappy-digital-team"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/">Tips for building a small, scrappy digital team</a> </h3><div class="summary"> <p>Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/01/tips-for-building-a-small-scrappy-digital-team/" title="Tips for building a small, scrappy digital team"> <img src="https://s3.amazonaws.com/digitalgov/small-team-of-three-puzzle-pieces-rudzhan-nagiev-istock-getty-images-1332085780_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 01, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-enhancing-the-customer-centricity-of-gsa-websites" > <div class="card__content"> <h3 id="title-enhancing-the-customer-centricity-of-gsa-websites"> <a href="https://digital.gov/2024/10/30/enhancing-the-customer-centricity-of-gsa-websites/">Enhancing the customer-centricity of GSA websites</a> </h3><div class="summary"> <p>An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/beharti.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/behati-hart/ " title="Posts by Behati Hart" rel="author" aria-label="Read more articles by Behati Hart" >Behati Hart</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/30/enhancing-the-customer-centricity-of-gsa-websites/" title="Enhancing the customer-centricity of GSA websites"> <img src="https://s3.amazonaws.com/digitalgov/quantitative-qualitative-research-data-whale-design-istock-getty-images-1533625139_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 30, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study" > <div class="card__content"> <h3 id="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/">Making the case for human-centered design: A Department of Justice case study</a> </h3><div class="summary"> <p>The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/beckyslogeris.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/becky-slogeris/ " title="Posts by Becky Slogeris" rel="author" aria-label="Read more articles by Becky Slogeris" >Becky Slogeris</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kim-lopez/ " title="Posts by Kim Lopez" rel="author" aria-label="Read more articles by Kim Lopez" >Kim Lopez</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/" title="Making the case for human-centered design: A Department of Justice case study"> <img src="https://s3.amazonaws.com/digitalgov/justice-scales-svetlana-shamshurina-istock-getty-images-1226475738_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 28, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-building-a-tool-to-make-mail-in-voter-registration-more-accessible" > <div class="card__content"> <div class="card__summary"> <h3 id="title-building-a-tool-to-make-mail-in-voter-registration-more-accessible"> <a href="https://blog.usa.gov/building-a-tool-to-make-mail-in-voter-registration-more-accessible">Building a tool to make mail in voter registration more accessible</a> </h3> <p>Vote.gov partnered with the U.S. Election Assistance Commission to create an accessible tool for filling out the National Mail Voter Registration Form. It simplifies the process with features like screen reader compatibility, mobile-friendly design, and state-specific instructions. Available in English and Spanish, the tool reduces errors and helps state election offices process forms more efficiently, making voter registration easier for everyone.<em class="card__source source" >— via <a href="https://blog.usa.gov/building-a-tool-to-make-mail-in-voter-registration-more-accessible" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Oct 22, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-folks-adopting-a-new-illustration-library" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-folks-adopting-a-new-illustration-library"> <a href="https://18f.gsa.gov/2024/10/21/18f-folks/">18F Folks: Adopting a new illustration library</a> </h3> <p>18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/10/21/18f-folks/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Oct 21, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="multilingual-search-engine-optimization-seo" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="multilingual-search-engine-optimization-seo"> <a href="https://digital.gov/event/2024/10/20/multilingual-search-engine-optimization-seo/" title="Multilingual search engine optimization (SEO)" rel="bookmark" >Multilingual search engine optimization (SEO)</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Understand how search engines work, how people search online, and who is your audience — while recognizing language and cultural differences. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-10-20"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >20<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2024"> <a href="https://digital.gov/event/2024/10/17/uswds-monthly-call-october-2024/" title="USWDS Monthly Call - October 2024" rel="bookmark" >USWDS Monthly Call - October 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-10-17"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-making-targeted-improvements-to-nps.gov-a-case-study-from-the-national-park-service" > <div class="card__content"> <h3 id="title-making-targeted-improvements-to-nps.gov-a-case-study-from-the-national-park-service"> <a href="https://digital.gov/2024/10/11/making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service/">Making targeted improvements to NPS.gov: A case study from the National Park Service</a> </h3><div class="summary"> <p>NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/rangernathan.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nathan-king/ " title="Posts by Nathan King" rel="author" aria-label="Read more articles by Nathan King" >Nathan King</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/11/making-targeted-improvements-to-nps-gov-a-case-study-from-the-national-park-service/" title="Making targeted improvements to NPS.gov: A case study from the National Park Service"> <img src="https://s3.amazonaws.com/digitalgov/national-park-service-nps-homepage-october-2024_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 11, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-are-social-media-influencers-right-for-your-digital-media-campaign" > <div class="card__content"> <h3 id="title-are-social-media-influencers-right-for-your-digital-media-campaign"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/">Are social media influencers right for your digital media campaign?</a> </h3><div class="summary"> <p>Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.</p> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/" title="Are social media influencers right for your digital media campaign?"> <img src="https://s3.amazonaws.com/digitalgov/social-media-influencer-marta-sher-istock-getty-images-1214053578_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 10, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18fs-year-of-launches" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18fs-year-of-launches"> <a href="https://18f.gsa.gov/2024/10/08/18f-year-of-launches/">18F’s year of launches</a> </h3> <p>Over the past year, 18F has helped partner agencies launch innovative software products to improve the public’s experience with the federal government. From helping Get.gov simplify domain requests to working with Notify.gov to develop a new public benefits texting service, the six projects featured here focus on putting their users first. Learn more about how these launches emphasize the importance of user research and strong partnerships in delivering better government services.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/10/08/18f-year-of-launches/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Oct 08, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-simplifying-manual-accessibility-testing-how-plain-language-instructions-drive-compliance" > <div class="card__content"> <div class="card__summary"> <h3 id="title-simplifying-manual-accessibility-testing-how-plain-language-instructions-drive-compliance"> <a href="https://blog-nrrd.doi.gov/plain-language-accessibility/">Simplifying manual accessibility testing: How plain language instructions drive compliance</a> </h3> <p>Testing for accessibility ensures that digital services are usable for everyone. Explore how the Office of Natural Resources and Revenue (ONRR) streamlined their manual testing process with plain language instructions to create a more uniform testing methodology across their agency. By balancing detail with usability and continually updating resources, ONRR empowers both their small team and subject matter experts to meet Section 508 compliance.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/plain-language-accessibility/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-a-culture-of-customer-experience-across-government" > <div class="card__content"> <h3 id="title-building-a-culture-of-customer-experience-across-government"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/">Building a culture of customer experience across government</a> </h3><div class="summary"> <p>The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kennedy-alexis/ " title="Posts by Kennedy Alexis" rel="author" aria-label="Read more articles by Kennedy Alexis" >Kennedy Alexis</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/louisa-sholar/ " title="Posts by Louisa Sholar" rel="author" aria-label="Read more articles by Louisa Sholar" >Louisa Sholar</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/samantha-noor/ " title="Posts by Samantha Noor" rel="author" aria-label="Read more articles by Samantha Noor" >Samantha Noor</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/" title="Building a culture of customer experience across government"> <img src="https://s3.amazonaws.com/digitalgov/lightbulb-anastasia-usenko-istock-getty-images-1208535618_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-uncovering-impactful-solutions-through-user-research" > <div class="card__content"> <h3 id="title-uncovering-impactful-solutions-through-user-research"> <a href="https://digital.gov/2024/10/04/uncovering-impactful-solutions-through-user-research/">Uncovering impactful solutions through user research</a> </h3><div class="summary"> <p>Get an overview of what user research and user testing are in a federal context. Learn what policies apply and what resources are available.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Oct 04, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-delivering-a-digital-first-public-experience-one-agencys-plan" > <div class="card__content"> <h3 id="title-delivering-a-digital-first-public-experience-one-agencys-plan"> <a href="https://digital.gov/2024/09/23/delivering-a-digital-first-public-experience-one-agencys-plan/">Delivering a digital-first public experience: One agency’s plan</a> </h3><div class="summary"> <p>Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/JessicaMarine1.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jessica-marine/ " title="Posts by Jessica Marine" rel="author" aria-label="Read more articles by Jessica Marine" >Jessica Marine</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/09/23/delivering-a-digital-first-public-experience-one-agencys-plan/" title="Delivering a digital-first public experience: One agency’s plan"> <img src="https://s3.amazonaws.com/digitalgov/completed-checklist-tasks-bullseye-calendar-icon-paperfox-gettyimages-1468937260_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Sep 23, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-september-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-september-2024"> <a href="https://digital.gov/event/2024/09/19/uswds-monthly-call-september-2024/" title="USWDS Monthly Call - September 2024" rel="bookmark" >USWDS Monthly Call - September 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-09-19"> <span class="card-event__datetime-month" >Sep</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-how-our-developers-and-accessibility-specialists-work-together" > <div class="card__content"> <div class="card__summary"> <h3 id="title-how-our-developers-and-accessibility-specialists-work-together"> <a href="https://blog.usa.gov/how-our-developers-and-accessibility-specialists-work-together%20">How our developers and accessibility specialists work together</a> </h3> <p>Planning for accessibility is critical to creating more inclusive digital experiences. Discover how developers and accessibility specialists from USA.gov collaborate early in the development process to ensure that their government websites are accessible for everyone. By following established accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) and Section 508 of the Rehabilitation Act, USA.gov proactively reduces the need for later fixes.<em class="card__source source" >— via <a href="https://blog.usa.gov/how-our-developers-and-accessibility-specialists-work-together%20" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Sep 17, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-data.gov-launches-metrics-tools" > <div class="card__content"> <h3 id="title-data.gov-launches-metrics-tools"> <a href="https://digital.gov/2024/09/13/datagov-launches-metrics-tools/">Data.gov launches metrics tools</a> </h3><div class="summary"> <p>New Data.gov metrics dashboard provides information on most visited datasets, most downloaded files, most clicked outbound links, top search terms, and more.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/tdlowden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tlowden/ " title="Posts by Tim Lowden" rel="author" aria-label="Read more articles by Tim Lowden" >Tim Lowden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/09/13/datagov-launches-metrics-tools/" title="Data.gov launches metrics tools"> <img src="https://s3.amazonaws.com/digitalgov/charts-graphs-bestforbet-istock-getty-images-2154975217_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Sep 13, 2024</div> </div> </article> <ul class="pagination"> <li class="page active"> <a href="/news/" class="pagination__link"> 1 </a> </li> <li class="page "> <a href="/news/page/2/" class="pagination__link"> 2 </a> </li> <li class="page "> <a href="/news/page/3/" class="pagination__link"> 3 </a> </li> <li class="page "> <a href="/news/page/4/" class="pagination__link"> 4 </a> </li> <li class="page "> <a href="/news/page/5/" class="pagination__link"> 5 </a> </li> <li class="pagination-next"> <a href="/news/page/2/" aria-label="Next page"> <svg class="usa-icon dg-icon dg-icon--standard" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> </li> <li class="pagination-last"> <a href="/news/page/119/" aria-label="Last page"> <svg class="usa-icon dg-icon dg-icon--large" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#last_page" ></use> </svg> </a> </li> </ul> </div> </section> </main> <section id="newsletter-signup" aria-label="Subscribe to the Digital.gov newsletter" > <div class="grid-container grid-container-desktop"> <div class="grid-row tablet-lg:grid-gap-6"> <div class="grid-col-12 tablet:grid-col-7"> <section class="usa-sign-up"> <p class="blurb" id="newsletter-subscribe-description"> <strong>Join 18,000 others in government</strong> and subscribe to our newsletter — a round-up of the best digital news in government and across our field. </p> </section> </div> <div class="grid-col-12 tablet:grid-col-5"> <section class="usa-sign-up" aria-describedby="newsletter-subscribe-description" > <script src="https://public.govdelivery.com/assets/Signup.js" data-account-code="USGSA" data-signup-id="34948" ></script> </section> </div> </div> </div> </section> <footer class="usa-footer usa-footer--big" role="contentinfo"> <section class="return-to-top"> <div class="grid-container grid-container-desktop usa-footer__return-to-top" > <a href="#"> <span>Return to top</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#arrow_upward" ></use> </svg> </a> </div> </section> <div class="usa-footer__primary-section"> <div class="grid-container grid-container-desktop"> <nav class="usa-footer__nav" aria-label="Footer navigation"> <div class="grid-row grid-gap-4"> <div class="mobile-lg:grid-col-6 tablet-lg:grid-col-3"> <section class="usa-footer__primary-content usa-footer__primary-content--collapsible" > <h4 class="usa-footer__primary-link">Learn</h4> <ul class="usa-list usa-list--unstyled"><li class="usa-footer__secondary-link"> <a href="/news/">Blogs</a> </li><li class="usa-footer__secondary-link"> <a href="/events/">Events</a> </li><li class="usa-footer__secondary-link"> <a href="/resources/">Resources</a> </li><li class="usa-footer__secondary-link"> <a href="/communities/">Communities</a> </li><li class="usa-footer__secondary-link"> <a href="/guides/">Guides</a> </li><li class="usa-footer__secondary-link"> <a href="/job-board/">Job board</a> </li></ul> </section> </div> <div class="mobile-lg:grid-col-6 tablet-lg:grid-col-3"> <section class="usa-footer__primary-content usa-footer__primary-content--collapsible" > <h4 class="usa-footer__primary-link">Contribute</h4> <ul class="usa-list usa-list--unstyled"><li class="usa-footer__secondary-link"> <a href="/contribute/">Write for us</a> </li><li class="usa-footer__secondary-link"> <a href="/digitalgov-university/">Host an event</a> </li><li class="usa-footer__secondary-link"> <a href="https://github.com/GSA/digitalgov.gov/issues">Submit GitHub issue</a> </li></ul> </section> </div> <div class="mobile-lg:grid-col-6 tablet-lg:grid-col-3"> <section class="usa-footer__primary-content usa-footer__primary-content--collapsible" > <h4 class="usa-footer__primary-link">About</h4> <ul class="usa-list usa-list--unstyled"><li class="usa-footer__secondary-link"> <a href="/about/">About Us</a> </li><li class="usa-footer__secondary-link"> <a href="/policies/">Site Policies</a> </li><li class="usa-footer__secondary-link"> <a href="/about/contact/">Contact Us</a> </li><li class="usa-footer__secondary-link"> <a href="/about/manage-content/">Content schedule</a> </li></ul> </section> </div> <div class="mobile-lg:grid-col-6 tablet-lg:grid-col-3"> <section class="usa-footer__primary-content usa-footer__primary-content--collapsible" > <h4 class="usa-footer__primary-link">Social</h4> <ul class="usa-list usa-list--unstyled social-links"> <li class="usa-footer__secondary-link"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#x" ></use> </svg> <a class="text-ink hover:text-ink text-no-underline hover:text-underline" href="https://twitter.com/digital_gov" >X (Formerly Twitter)</a > </li> <li class="usa-footer__secondary-link"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#facebook" ></use> </svg> <a class="text-ink hover:text-ink text-no-underline hover:text-underline" href="https://www.facebook.com/digitalgov/" >Facebook</a > </li> <li class="usa-footer__secondary-link"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> <a class="text-ink hover:text-ink text-no-underline hover:text-underline" href="https://youtube.com/@DigitalGov" >YouTube</a > </li> <li class="usa-footer__secondary-link"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#linkedin" ></use> </svg> <a class="text-ink hover:text-ink text-no-underline hover:text-underline" href="https://www.linkedin.com/company/digitalgov-gsa/" >LinkedIn</a > </li> <li class="usa-footer__secondary-link"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#rss_feed" ></use> </svg> <a class="text-ink hover:text-ink text-no-underline hover:text-underline" href="/index.xml" >RSS</a > </li> </ul> </section> </div> </div> </nav> </div> </div> </footer> <div class="usa-identifier"> <section class="usa-identifier__section usa-identifier__section--masthead" aria-label="Agency identifier" > <div class="usa-identifier__container"> <div class="usa-identifier__logos"> <a href="https://www.gsa.gov" class="usa-identifier__logo"> <img class="usa-identifier__logo-img" src="/img/gsa-logo-w100.png" alt="GSA logo" role="img" width="100" height="100" /> </a> </div> <section class="usa-identifier__identity" aria-label="Agency description" > <p class="usa-identifier__identity-domain">Digital.gov</p> <p class="usa-identifier__identity-disclaimer"> An official website of the <a href="https://www.gsa.gov">U.S. General Services Administration</a> </p> </section> </div> </section> <nav class="usa-identifier__section usa-identifier__section--required-links" aria-label="Important links" > <div class="usa-identifier__container"> <ul class="usa-identifier__required-links-list"> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/about-us" class="usa-identifier__required-link usa-link" > About GSA </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/website-information/accessibility-statement" class="usa-identifier__required-link usa-link" > Accessibility statement </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" class="usa-identifier__required-link usa-link" > FOIA requests </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/civil-rights-programs/the-no-fear-act" class="usa-identifier__required-link usa-link" > No FEAR Act data </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsaig.gov/" class="usa-identifier__required-link usa-link" > Office of the Inspector General </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/reference/reports/budget-performance" class="usa-identifier__required-link usa-link" > Performance reports </a> </li> <li class="usa-identifier__required-links-item"> <a href="https://www.gsa.gov/website-information/website-policies" class="usa-identifier__required-link usa-link" > Privacy policy </a> </li> </ul> </div> </nav> <section class="usa-identifier__section usa-identifier__section--usagov" aria-label="U.S. government information and services" > <div class="usa-identifier__container"> <div class="usa-identifier__usagov-description"> Looking for U.S. government information and services? </div> <a href="https://www.usa.gov/" class="usa-link"> Visit USA.gov </a> </div> </section> </div> </div> <div id="clicks_iframe" class="display-none"></div> </body> <script type="text/javascript">let glossaryPath = null; const glossaryIcon = "\/uswds\/img\/sprite.svg#expand_more" </script> <script src="https://digital.gov/dist/js/uswds.min.js"></script> <script src="https://digital.gov/dist/js/main.js"></script> </html>