Optimisation du service client grâce à l'outil de ticketing

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<li class="menu-item"> <a href="/demarche-rse" data-drupal-link-system-path="node/1414">Notre démarche RSE</a> </li> <li class="menu-item"> <a href="/references" data-drupal-link-system-path="references">Références clients</a> </li> <li class="menu-item"> <a href="/partenaires" data-drupal-link-system-path="partenaires">Nos partenaires</a> </li> <li class="menu-item"> <a href="/certifications" data-drupal-link-system-path="certifications">Nos certifications</a> </li> </ul> </li> </ul> </nav> <div id="block-axessrefonteboutoncontactmenuprincipal" class="block block-axess-refonte-common block-axess-refonte-common-menu-main-contact"> <a href="/contactez-nous">Contact</a> </div> </div> </header> <div class="region region-breadcrumb"> <div id="block-axess-refonte-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <div id="system-breadcrumb" class="visually-hidden">Fil d'Ariane</div> <ol> <li> <a href="/">Accueil</a> </li> <li> <a href="/software">Software</a> </li> <li> <a href="/solutions-gestion-sav">Spelog, une solution logicielle pour les fabricants et revendeurs</a> </li> <li> Libérez le potentiel de votre service client grâce à un outil de ticketing ! </li> </ol> </nav> </div> </div> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region-content"> <div id="block-axess-refonte-content" class="block block-system block-system-main-block"> <article class="node node--type-besoin node--promoted node--view-mode-full mode-affichage-titre-image"> <div class="node__content"> <div class="wrapper-content"> <div class="node-heading"> <div class="wrapper-header"><div class="wrapper-header__content"><div class="wrapper-header__content__thematique">SOFTWARE</div> <h1 class="title">Libérez le potentiel de votre service client grâce à un outil de ticketing !</h1> <div class="wrapper-header__content__chapo"><p>Simplifiez les opérations de votre service client, apportez des réponses rapides aux clients et identifiez des moyens de développer votre entreprise.</p></div> </div> <div class="wrapper-header__content-right"><div class="wrapper-header__content-right__image"><article class="media media--type-image media--view-mode-titre-image-page-fille"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/header_desktop_504x320/public/medias/image/2024/06/AdobeStock_611285811.jpeg?itok=Y-9zUiAE 1x" media="all and (min-width: 769px)" type="image/jpeg" width="504" height="320"/> <source srcset="/sites/default/files/styles/header_mobile_360x258/public/medias/image/2024/06/AdobeStock_611285811.jpeg?itok=UMZjKK0V 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="360" height="258"/> <source srcset="/sites/default/files/styles/header_mobile_360x258/public/medias/image/2024/06/AdobeStock_611285811.jpeg?itok=UMZjKK0V 1x" media="all and (max-width: 640px)" type="image/jpeg" width="360" height="258"/> <img loading="eager" src="/sites/default/files/styles/header_mobile_360x258/public/medias/image/2024/06/AdobeStock_611285811.jpeg?itok=UMZjKK0V" width="360" height="258" alt="gestion incidents spelog" /> </picture> </div> </article> </div> <div class="wrapper-header__content-right__link"><div class="wrapper-header__content-right__link__title">Prêt à embarquer ?</div> <a href="/contactez-nous" class="wrapper-header__content-right__link__cta">Contactez-nous</a></div> </div> </div> </div> <div class="wrapper-content__references"><div class="wrapper-content__references__container"><div class="wrapper-content__references__container__title">Ils nous font confiance</div> <div class="wrapper-content__references__container__list"><div class="item-list"><ul><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-59.png?itok=WmidGWxQ" width="99" height="100" alt="spit" class="image-style-client" /> </div> </article> </div> </article> </li><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-80.png?itok=zS00idoN" width="99" height="100" alt="bdrthermeagroup" class="image-style-client" /> </div> </article> </div> </article> </li><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-60.png?itok=h9un1BE_" width="99" height="100" alt="tiama" class="image-style-client" /> </div> </article> </div> </article> </li><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-121.png?itok=s0d33M7u" width="99" height="100" alt="COVESTRO" class="image-style-client" /> </div> </article> </div> </article> </li><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-120.png?itok=7P0hp1MX" width="99" height="100" alt="Faun" class="image-style-client" /> </div> </article> </div> </article> </li><li><article class="client"> <div class="field field--name-field-visuel-principal field--type-entity-reference field--label-hidden field__item"><article class="media media--type-image media--view-mode-clients"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/client/public/medias/image/2023/09/Logos%20clients_Plan%20de%20travail%201-107.png?itok=VGub4h9P" width="99" height="100" alt="JEUMONT" class="image-style-client" /> </div> </article> </div> </article> </li></ul></div><a href="/references" class="wrapper-content__references__container__link">Voir nos références</a></div> </div> </div> <div class="field field--name-field-paragraphes field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--texte-riche paragraph--view-mode--default" > <div class="clearfix text-formatted field field--name-field-texte-riche field--type-text-long field--label-hidden field__items"> <div class="field__item"><h2>Facilitez la gestion des demandes clients</h2><p>Notre solution permet à vos équipes de garder une vue d'ensemble sur tous les tickets et de collaborer efficacement pour une résolution rapide des incidents.</p><p><strong>Toutes les interactions avec vos clients sont prises en compte</strong>. Chaque demande, qu'elle soit une réclamation, une déclaration d'incident, une demande d'échange standard ou une déclaration d’intervention d’un technicien, est automatiquement enregistrée et transformée en ticket. </p><p><strong>Notre objectif ?</strong> Vous permettre de vous concentrer sur l’essentiel : entretenir une relation durable avec vos clients.</p></div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--liste-imagee paragraph--view-mode--default" > <div class="field field--name-field-item-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Item imagé</div> <div class="field__items"> <div class="field__item"><div class="itemimage"> <div class="field field--name-field-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article class="media media--type-image media--view-mode-item-image"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/item_image_138x138/public/medias/image/2024/06/Liste%20imag%C3%A9e%201_0.png?itok=n7_j_0p1" width="138" height="138" alt="Liste imagée 1.png" class="image-style-item-image-138x138" /> </div> </article> </div> </div> <div class="itemimage__contents"> <div class="field field--name-title field--type-string field--label-visually_hidden"> <div class="field__label visually-hidden">Title</div> <div class="field__item">Centralisez et tracez vos demandes clients</div> </div> <div class="clearfix text-formatted field field--name-field-texte-rte field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Description</div> <div class="field__item"><p>Centralisez toutes vos demandes clients (réclamations, interventions, échanges…) en un seul endroit, quel que soit leur canal d'origine (téléphone, email, web…). Bénéficiez d'une traçabilité optimale de chaque demande pour un suivi efficace.</p> </div> </div> </div> </div> </div> <div class="field__item"><div class="itemimage"> <div class="field field--name-field-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article class="media media--type-image media--view-mode-item-image"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/item_image_138x138/public/medias/image/2024/06/Liste%20imag%C3%A9e%202_0.png?itok=Nu57Az5g" width="138" height="138" alt="Liste imagée 2.png" class="image-style-item-image-138x138" /> </div> </article> </div> </div> <div class="itemimage__contents"> <div class="field field--name-title field--type-string field--label-visually_hidden"> <div class="field__label visually-hidden">Title</div> <div class="field__item">Automatisez l’attribution des tickets et facilitez la résolution des incidents</div> </div> <div class="clearfix text-formatted field field--name-field-texte-rte field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Description</div> <div class="field__item"><p>Assignez automatiquement ou manuellement les tickets aux bons services et aux techniciens les plus qualifiés en fonction de leur expertise et de la nature de la demande. Gagnez du temps et optimisez la résolution des incidents.</p> </div> </div> </div> </div> </div> <div class="field__item"><div class="itemimage"> <div class="field field--name-field-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article class="media media--type-image media--view-mode-item-image"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/item_image_138x138/public/medias/image/2024/06/Liste%20imag%C3%A9e%203_0.png?itok=cWTpknvf" width="138" height="138" alt="Liste imagée 3.png" class="image-style-item-image-138x138" /> </div> </article> </div> </div> <div class="itemimage__contents"> <div class="field field--name-title field--type-string field--label-visually_hidden"> <div class="field__label visually-hidden">Title</div> <div class="field__item">Collaborez en temps réel et fidélisez vos clients</div> </div> <div class="clearfix text-formatted field field--name-field-texte-rte field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Description</div> <div class="field__item"><p>Communiquez facilement avec vos clients et vos équipes internes grâce à un fil de discussion intégré. Partagez des informations, des commentaires et des fichiers en temps réel pour une meilleure collaboration et une résolution plus rapide des problèmes.</p> </div> </div> </div> </div> </div> <div class="field__item"><div class="itemimage"> <div class="field field--name-field-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article class="media media--type-image media--view-mode-item-image"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/item_image_138x138/public/medias/image/2024/06/Liste%20imag%C3%A9e%204_0.png?itok=BCplRHeW" width="138" height="138" alt="Liste imagée 4.png" class="image-style-item-image-138x138" /> </div> </article> </div> </div> <div class="itemimage__contents"> <div class="field field--name-title field--type-string field--label-visually_hidden"> <div class="field__label visually-hidden">Title</div> <div class="field__item">Pilotez avec précision et prenez des décisions stratégiques</div> </div> <div class="clearfix text-formatted field field--name-field-texte-rte field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Description</div> <div class="field__item"><p>Pilotez votre service client avec précision grâce à un tableau de bord intuitif. Accédez à des indicateurs clés de performance (KPI) tels que le temps de résolution moyen, le nombre de demandes par type, la satisfaction client… et prenez des décisions stratégiques pour une efficacité accrue.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--texte-riche paragraph--view-mode--default" > <div class="clearfix text-formatted field field--name-field-texte-riche field--type-text-long field--label-hidden field__items"> <div class="field__item"><p>Grâce à sa flexibilité et à son adaptabilité, notre solution répond précisément à vos besoins et s’adapte à chaque type de demande :</p><ul><li><strong>Personnaliser</strong> les informations à renseigner, que ce soit en rendant certaines informations obligatoires ou en proposant des zones de saisies, des listes déroulantes, etc.</li><li><strong>Ajoutez des fichiers</strong> pertinents comme des factures ou des photos.</li><li><strong>Accédez à une nomenclature détaillée</strong> du produit pour une identification précise et rapide du produit.</li><li><strong>Gérez des fils de discussion </strong>interne et externe</li></ul></div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--cta paragraph--view-mode--default" > <div class="paragraph__container"> <div class="paragraph__container__contents"> <div class="field field--name-field-media-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article class="media media--type-image media--view-mode-image-cta"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/image_cta_desktop_485x300/public/medias/image/2024/06/AdobeStock_609593555.png?itok=DwyBxcys 1x" media="all and (min-width: 769px)" type="image/png" width="485" height="300"/> <source srcset="/sites/default/files/styles/image_cta_desktop_485x300/public/medias/image/2024/06/AdobeStock_609593555.png?itok=DwyBxcys 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/png" width="485" height="300"/> <source srcset="/sites/default/files/styles/image_cta_mobile_312x193/public/medias/image/2024/06/AdobeStock_609593555.png?itok=OPz8FNU3 1x" media="all and (max-width: 640px)" type="image/png" width="312" height="193"/> <img loading="eager" src="/sites/default/files/styles/image_cta_mobile_312x193/public/medias/image/2024/06/AdobeStock_609593555.png?itok=OPz8FNU3" width="312" height="193" alt="gestion incidents spelog" /> </picture> </div> </article> </div> </div> <div class="paragraph__container__contents__content"> <div class="field field--name-field-title field--type-string field--label-visually_hidden"> <div class="field__label visually-hidden">Titre</div> <div class="field__item">Démarrez votre projet de digitalisation dès maintenant !</div> </div> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Description</div> <div class="field__item"><p>Avec l'offre Spelog et ses modules complémentaires, nous vous proposons une nouvelle expérience client, une offre de service entièrement optimisée et un service client renforcé ! </p></div> </div> <div class="field field--name-field-cta field--type-link field--label-visually_hidden"> <div class="field__label visually-hidden">Bouton CTA</div> <div class="field__item"><a href="/contactez-nous">Contactez-nous</a></div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--texte-riche paragraph--view-mode--default" > <div class="clearfix text-formatted field field--name-field-texte-riche field--type-text-long field--label-hidden field__items"> <div class="field__item"><h2>Analysez les données et prenez des décisions stratégiques !</h2><p>Profitez d'un tableau de bord intuitif pour une analyse et un pilotage avancés de votre service client :</p><ul class="liste-puces"><li><strong>Un moteur de recherche intégré</strong> : Retrouvez facilement toutes les demandes, quel que soit leur statut ou leur nature.</li><li><strong>Le suivi des heures de traitement</strong> <strong>pour chaque intervention</strong> : Evaluez les performances de votre équipe et identifiez les points d'amélioration.</li><li><strong>Un reporting avancé</strong> : Recevez périodiquement des analyses personnalisées par e-mail et notifications.</li><li><strong>Une gestion multilingue</strong> : Réduisez les temps de résolution des demandes et améliorez la satisfaction des clients internationaux.</li></ul><p>L’outil de ticketing service client de Spelog s'intègre facilement avec d'autres applications. Il permet l'envoi et la réception d'informations depuis un ERP ou un CRM. Il permet de proposer un portail MCO (maintien en condition opérationnelle) dédié à vos clients selon leur parc machines. </p><h2>Pourquoi choisir Spelog comme outil de gestion des tickets ?</h2><p><strong>Spelog est une solution de service client conçue spécifiquement pour les industriels</strong>. Mais ce n'est pas son seul atout ! Découvrez les autres avantages qui font du module incident de Spelog un outil de choix pour les entreprises industrielles :</p></div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--pictos paragraph--view-mode--default" > <div class="wrapper-picto"> <div class="wrapper-bloc-pictos" data-items-nb="4"><div class="item-list"><ul><li><div class="wrapper-picto under-title"><article class="media media--type-picto media--view-mode-pictos"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Fichier source</div> <div class="field__item"> <img loading="lazy" src="/sites/default/files/styles/picto_140x120/public/medias/image/2024/06/picto%208%20spelog.png?itok=9q_p9vRp" width="140" height="120" alt="gestion incidents spelog" class="image-style-picto-140x120" /> </div> </div> </article> <div class="wrapper-title">Temps de réponse minimisé</div> </div> </li><li><div class="wrapper-picto under-title"><article class="media media--type-picto media--view-mode-pictos"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Fichier source</div> <div class="field__item"> <img loading="lazy" src="/sites/default/files/styles/picto_140x120/public/medias/image/2024/06/picto%209%20spelog.png?itok=YT4pArQi" width="140" height="120" alt="gestion incidents spelog" class="image-style-picto-140x120" /> </div> </div> </article> <div class="wrapper-title">Expérience client optimisée</div> </div> </li><li><div class="wrapper-picto under-title"><article class="media media--type-picto media--view-mode-pictos"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Fichier source</div> <div class="field__item"> <img loading="lazy" src="/sites/default/files/styles/picto_140x120/public/medias/image/2024/06/picto%2010%20spelog.png?itok=-MFK56sC" width="140" height="120" alt="gestion incidents spelog" class="image-style-picto-140x120" /> </div> </div> </article> <div class="wrapper-title">Coûts d’assistance réduits</div> </div> </li><li><div class="wrapper-picto under-title"><article class="media media--type-picto media--view-mode-pictos"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Fichier source</div> <div class="field__item"> <img loading="lazy" src="/sites/default/files/styles/picto_140x120/public/medias/image/2024/06/picto%2011%20spelog.png?itok=1JcizBvr" width="140" height="120" alt="gestion incidents spelog" class="image-style-picto-140x120" /> </div> </div> </article> <div class="wrapper-title">Productivité améliorée</div> </div> </li></ul></div></div> </div> </div> </div> <div class="field__item"> <div style="background-color:#F2F6FC" class="paragraph paragraph--type--vignettes-besoins paragraph--view-mode--default" > <div class="paragraph__contents"><h2 class="paragraph__title" style="color: #003882">Couplez votre solution de ticketing avec d’autres modules Spelog pour un service client optimal</h2> <div class="paragraph__contents__items item-list"><ul><li> <article class="node node--type-page-mere node--promoted node--view-mode-vignette-besoin"> <div class="node__content"> <a href="/solutions-gestion-sav" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_681652853.jpeg?itok=FF7A3h-h 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_681652853.jpeg?itok=FF7A3h-h 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_681652853.jpeg?itok=R_kGQg72 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_681652853.jpeg?itok=R_kGQg72" width="260" height="165" alt="logiciel gestion sav" /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Spelog, une solution logicielle pour les fabricants et revendeurs</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Propulsez votre service client avec Spelog, une solution tout-en-un pour une digitalisation simple et efficace de l’ensemble de vos flux. </div> </div> </div> </a> </div> </article> </li><li> <article class="node node--type-besoin node--promoted node--view-mode-vignette-besoin mode-affichage-titre-image"> <div class="node__content"> <a href="/solutions-gestion-sav/gestion-pieces-detachees" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_398219280.jpeg?itok=fb4gEqPr 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_398219280.jpeg?itok=fb4gEqPr 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_398219280.jpeg?itok=28jeG4_9 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_398219280.jpeg?itok=28jeG4_9" width="260" height="165" alt="catalogue pièces détachées" /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Gestion des pièces détachées en ligne</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Offrez à vos clients et techniciens une consultation simple et intuitive de ses pièces détachées, pour faire du SAV un véritable centre de profit de l’entreprise. </div> </div> </div> </a> </div> </article> </li><li> <article class="node node--type-besoin node--promoted node--view-mode-vignette-besoin mode-affichage-titre-image"> <div class="node__content"> <a href="/solutions-gestion-sav/gestion-intervention-techniciens" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_629599351.jpeg?itok=UAJMp90q 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_629599351.jpeg?itok=UAJMp90q 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_629599351.jpeg?itok=pzOP-3sH 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_629599351.jpeg?itok=pzOP-3sH" width="260" height="165" alt="gestion interventions techniciens " /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Optimisez la gestion des interventions de vos techniciens !</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Donnez à vos techniciens les outils dont ils ont besoin pour une performance optimale.</div> </div> </div> </a> </div> </article> </li><li> <article class="node node--type-besoin node--promoted node--view-mode-vignette-besoin mode-affichage-titre-image"> <div class="node__content"> <a href="/solutions-gestion-sav/base-connaissance" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_357289392.jpeg?itok=XJXQiWky 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_357289392.jpeg?itok=XJXQiWky 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_357289392.jpeg?itok=oRzwYMmW 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_357289392.jpeg?itok=oRzwYMmW" width="260" height="165" alt="base de connaissance Spelog" /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Base de connaissance : Un outil unique pour centraliser tous vos contenus</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Aidez vos clients à résoudre leurs pannes ou trouver des informations sur vos produits en un clic grâce à une base de connaissance digitale !</div> </div> </div> </a> </div> </article> </li><li> <article class="node node--type-besoin node--promoted node--view-mode-vignette-besoin mode-affichage-titre-image"> <div class="node__content"> <a href="/solutions-bi-data/integrateur-solution-bi" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/02/AdobeStock_638309639.jpeg?itok=71BnbgPz 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/02/AdobeStock_638309639.jpeg?itok=71BnbgPz 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/02/AdobeStock_638309639.jpeg?itok=HKUxpyRH 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/02/AdobeStock_638309639.jpeg?itok=HKUxpyRH" width="260" height="165" alt="Organisation et analyse des donnnées" /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Intégrateur de solutions BI expert pour organiser et analyser vos données</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Bénéficiez de l'expertise d'Axess dans la mise en place de solutions d'organisation et de visualisation de vos données en fonction de vos besoins et de vos objectifs stratégiques.</div> </div> </div> </a> </div> </article> </li><li> <article class="node node--type-besoin node--promoted node--view-mode-vignette-besoin mode-affichage-titre-image"> <div class="node__content"> <a href="/solutions-gestion-sav/redaction-technique" class="field-group-link" hreflang="fr"> <div class="field field--name-field-vignette-illustration field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Illustration vignette</div> <div class="field__item"><article class="media media--type-image media--view-mode-vignette-besoin-2"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_691005868.jpeg?itok=Oh_L1W8E 1x" media="all and (min-width: 769px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_desktop_295x187/public/medias/image/2024/06/AdobeStock_691005868.jpeg?itok=Oh_L1W8E 1x" media="all and (min-width: 641px) and (max-width: 768px)" type="image/jpeg" width="295" height="187"/> <source srcset="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_691005868.jpeg?itok=N5IJD69f 1x" media="all and (max-width: 640px)" type="image/jpeg" width="260" height="165"/> <img loading="lazy" src="/sites/default/files/styles/vignette_besoin_mobile_260x165/public/medias/image/2024/06/AdobeStock_691005868.jpeg?itok=N5IJD69f" width="260" height="165" alt="rédaction technique" /> </picture> </div> </article> </div> </div> <div class="node__content__contents"> <div class="title">Solutions de rédaction technique</div> <div class="field field--name-field-resume field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Résumé</div> <div class="field__item">Axess vous accompagne et vous conseille dans la mise en place de solutions pour une documentation technique innovante et adaptée aux métiers de l'industrie.</div> </div> </div> </a> </div> </article> </li></ul></div></div> </div> </div> </div> <div class="wrapper-cta-webform"><a href="" role="button" class="slide-up show">To top</a></div> <div class="wrapper-content__rebonds"><div class="wrapper-content__rebonds__container"><div class="wrapper-content__rebonds__container__title">Pour aller plus loin</div> <div class="wrapper-content__rebonds__container__contents"><div class="item-list"><ul class="wrapper-content__rebonds__container__contents__webinars"><li> <article class="node node--type-actualite node--promoted node--view-mode-pole-webinar"> <div class="node__content"> <a href="/webinars/open-source/glpi-top-plugins" class="field-group-link" hreflang="fr"><div class="webinar-pre-info"><p class="webinar-pre-info__date"><span class="webinar-pre-info__date__jour">Mardi</span> <span 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