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<!DOCTYPE html><html data-wf-domain="www.spiralup.co" data-wf-page="60b9c30168cc74333e488ec1" data-wf-site="608f2cec4b65146476d697af" lang="en"><head><meta charset="utf-8"/><title>Our Team at Spiral</title><meta content="Want to know about us? We were founded by former Software Engineers @ Amazon and are also led by entrepreneurs from startups and big tech. Customer obsession is in our DNA." name="description"/><meta content="Our Team at Spiral" property="og:title"/><meta content="Want to know about us? We were founded by former Software Engineers @ Amazon and are also led by entrepreneurs from startups and big tech. Customer obsession is in our DNA." property="og:description"/><meta content="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60efb4f91e19a445e103c53b_thumb_14.png" property="og:image"/><meta content="Our Team at Spiral" property="twitter:title"/><meta content="Want to know about us? We were founded by former Software Engineers @ Amazon and are also led by entrepreneurs from startups and big tech. Customer obsession is in our DNA." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60efb4f91e19a445e103c53b_thumb_14.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="uAw6HGIoJZjIwYASVIoAmBkf8BnX2d8sRpJ1v3_ZV0Q" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/css/spiral-website.webflow.c47f0b0ab.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: 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<script>document.addEventListener("DOMContentLoaded", function() { const yearSpan = document.querySelector('.year-spiral'); const currentYear = new Date().getFullYear(); yearSpan.textContent = currentYear; });</script> <script>document.addEventListener("DOMContentLoaded", function() { const yearSpan = document.querySelector('.year-blog'); const currentYear = new Date().getFullYear(); yearSpan.textContent = currentYear; });</script></head><body><div data-collapse="medium" data-animation="default" data-duration="400" data-w-id="49e55f92-9eb7-12a0-c08c-f5391fa33022" data-easing="ease" data-easing2="ease" role="banner" class="navigation-dark spiral w-nav"><div class="navigation-container"><div class="navigation-left"><a href="/" class="brand w-nav-brand"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60beb968fca1d61f8898a154_blue.svg" alt="" class="logo spiral"/></a></div><nav role="navigation" class="nav-menu w-nav-menu"><a href="/" class="nav-link-dark w-nav-link">Home</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Use Cases</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="menu-subheading">USE Cases</div><div class="full-link-wrap"><a href="/use-cases/customer-service-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd55d77fb2a7ff0da5c_team.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Customer Service Leaders</div><div class="menu-subtext">The invaluable voice of the customer</div></div></a><a href="/use-cases/product-managers" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7ac7d5d505fdce6efd_product%20manager.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Product Managers</div><div class="menu-subtext">Prioritization is the name of the game</div></div></a><a href="/use-cases/marketing-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Marketing Leaders</div><div class="menu-subtext">Catch emerging trends</div></div></a><a href="/use-cases/content-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a31aa1437092b590b_content%20leaders.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Content Creators</div><div class="menu-subtext">Stay ahead of the customer conversation</div></div></a><a href="/use-cases/executive-leadership" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af159394e88336d71762_excecs.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Executive Leaders</div><div class="menu-subtext">Drive departmental decision making</div></div></a></div></div></div></nav></div><a href="/pricing" class="nav-link-dark w-nav-link">Pricing</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Company</div></div><nav class="navigation-list company-spiral short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-company"><div class="menu-subheading">company</div><a href="/about" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">About Us</div></div></a><a href="/team" aria-current="page" class="navigation-link w-inline-block w--current"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651462add69844_Icon%20Expect%2002.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Team</div></div></a><a href="/contact" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Contact Us</div></div></a></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Blog</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="full-link-wrap"><div class="menu-subheading">Spiral Cx blog</div><a href="/blog" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb18201560bf0d8a2f4_all%20blog%20posts.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">All Blog Posts</div></div></a></div><div class="menu-subheading">Read our featured articles</div><div class="full-link-wrap"><a href="/blog/heres-what-your-voice-of-the-customer-program-should-look-like" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/6235a0807e97914bd29f97f8_blog1.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Here’s What Your Voice Of The Customer Program Should Look Like</div></div></a><a href="/blog/how-to-analyze-customer-feedback" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb1c3161aebfae9e054_blog2.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">How To Analyze Customer Feedback</div></div></a><a href="/blog/3-reasons-why-medallia-and-clarabridge-arent-enough" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb231ed0a3f80bdeeb8_blog3.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">3 Reasons Why Medallia and Clarabridge aren’t enough in <span class="year-spiral">2022</span></div></div></a></div></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Resources</div></div><nav class="navigation-list company-spiral-case-study short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-case-study"><div class="menu-subheading">Resources</div><a href="/faq" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1ddbd8fc9fc6cc423ca_faq.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Frequently Asked Questions</div><div class="menu-subtext">About Spiral</div></div></a><a href="/whitepaper" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1dd1a7f066d0af10610_wp.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">White Paper</div><div class="menu-subtext">New Era in Customer Support</div></div></a><a href="/case-studies/remitly" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Remitly Case Study</div><div class="menu-subtext">Automatic Customer Issue Discovery </div></div></a></div></div></nav></div><a href="/careers" class="nav-link-dark w-nav-link">Careers</a><a href="http://app.spiralup.co" target="_blank" class="nav-link-dark signin w-nav-link">Sign in</a></nav><div class="navigation-right"><div class="menu-button-dark w-nav-button"><div class="w-icon-nav-menu"></div></div><a href="/original/contact" class="button-light spiral-nav w-button">Contact</a><a href="/schedule-a-demo" class="button-full navigation-button light-nav w-inline-block"><div class="nav-button">Request a Free Demo</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60bb1377f8caa4ac94e218aa_Chevron%20Blaze%20turned%201.svg" alt="" class="chevron nav-button"/></a></div></div></div><div class="div-block-84"><div class="content-section"><div class="container"><div class="title-wrap-split short-title"><div class="w-layout-grid title-split-grid"><div><h1 class="title-h1">Our Team</h1></div><div id="w-node-_00110d97-c561-ae72-8ca0-66368b565f67-8b565f5f" class="title-button-wrap"><a href="/careers" class="button-large w-button">Join Our Team</a></div></div></div><div data-w-id="00110d97-c561-ae72-8ca0-66368b565f6a" class="w-layout-grid team-spiral"><div class="team-card-spiral"><div data-w-id="00110d97-c561-ae72-8ca0-66368b565f6c" class="team-photo-spiral"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bcb19f067dde03c5e_elena.jpeg" loading="lazy" alt="Elena Zhizhimontova, Co-Founder & CEO" class="image-18"/></div><h3 class="team-info">Elena Zhizhimontova</h3><div class="body-default">Co-Founder & CEO</div><div class="team-social"><a href="https://www.linkedin.com/in/elena-zhizhimontova/" target="_blank" class="social-link-text">Linkedin</a><a href="https://twitter.com/zelena_ez" target="_blank" class="social-link-text">Twitter</a><a href="https://www.facebook.com/zhizhimontova" target="_blank" class="social-link-text">Facebook</a></div></div><div class="team-card-spiral"><div class="team-photo-spiral two"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bf8c31723bbda3a78_andrew.jpeg" loading="lazy" alt="Andrew DiLosa, Co-Founder & CTO" class="image-18"/></div><h3 class="team-info">Andrew DiLosa</h3><div class="body-default">Co-Founder & CTO</div><div class="team-social"><a href="https://www.linkedin.com/in/andrew-dilosa/" target="_blank" class="social-link-text">Linkedin</a><a href="https://twitter.com/AndrewDiLosa" target="_blank" class="social-link-text">Twitter</a><a href="https://www.facebook.com/andrew.dilosa" target="_blank" class="social-link-text">Facebook</a></div></div><div class="team-card-spiral"><div class="team-photo-spiral three"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11b3f16e4411fe6ac75_billy.jpeg" loading="lazy" alt="" class="image-18"/></div><h3 class="team-info">Billy Colley</h3><div class="body-default">Sr. Software Engineer</div><div class="team-social"><a href="https://www.linkedin.com/in/billy-colley-96b91139/" target="_blank" class="social-link-text">Linkedin</a></div></div><div class="team-card-spiral"><div class="team-photo-spiral four"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11c4fbda2241d5ec067_valerie.jpeg" loading="lazy" alt="" class="image-18"/></div><h3 class="team-info">Valerie Hajdik</h3><div class="body-default">Sr. Software Engineer <br/>Machine Learning</div><div class="team-social"><a href="https://www.linkedin.com/in/valeriehajdik/" target="_blank" class="social-link-text">Linkedin</a></div></div><div class="team-card-spiral"><div class="team-photo-spiral five"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bba765847e889943d_seth.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bba765847e889943d_seth-p-500.jpeg 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bba765847e889943d_seth-p-800.jpeg 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bba765847e889943d_seth-p-1080.jpeg 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b9c11bba765847e889943d_seth.jpg 1582w" alt="" class="image-18"/></div><h3 class="team-info">Seth Johnson</h3><div class="body-default">Director of Sales</div><div class="team-social"><a href="https://www.linkedin.com/in/sethwjohnson/" target="_blank" class="social-link-text">Linkedin</a></div></div></div><div data-w-id="00110d97-c561-ae72-8ca0-66368b565fa7" class="collection-list-wrapper w-dyn-list"><div role="list" class="w-dyn-items w-row"><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#fff9f0" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba7748765301ee80915993_elena.jpeg" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Elena Zhizhimontova</h3><div class="body-default">Co-Founder & CEO</div><div class="team-social"><a href="https://www.linkedin.com/in/elena-zhizhimontova/" target="_blank" class="social-link-text">Linkedin</a><a href="https://twitter.com/zelena_ez" target="_blank" class="social-link-text">Twitter</a><a href="https://www.facebook.com/zhizhimontova" target="_blank" class="social-link-text">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#fff5f4" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba778fafe4b00c6e9d6aac_andrew.jpeg" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Andrew DiLosa</h3><div class="body-default">Co-Founder & CTO</div><div class="team-social"><a href="https://www.linkedin.com/in/andrew-dilosa/" target="_blank" class="social-link-text">Linkedin</a><a href="https://twitter.com/AndrewDiLosa" target="_blank" class="social-link-text">Twitter</a><a href="https://www.facebook.com/andrew.dilosa" target="_blank" class="social-link-text">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#F6F3FB" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/65f8f0e6a05bf721ba44d1e7_Photo%202544.PNG" sizes="(max-width: 479px) 170px, (max-width: 767px) 160px, 190px" srcset="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/65f8f0e6a05bf721ba44d1e7_Photo%202544-p-500.png 500w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/65f8f0e6a05bf721ba44d1e7_Photo%202544.PNG 638w" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Aaron Peddle</h3><div class="body-default">VP of Engineering</div><div class="team-social"><a href="https://www.linkedin.com/in/aaronpeddle/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#f2ffef" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba79dc1ad28b509296339b_seth.jpg" sizes="(max-width: 479px) 170px, (max-width: 767px) 160px, 190px" srcset="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba79dc1ad28b509296339b_seth-p-500.jpeg 500w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba79dc1ad28b509296339b_seth-p-800.jpeg 800w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba79dc1ad28b509296339b_seth-p-1080.jpeg 1080w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60ba79dc1ad28b509296339b_seth.jpg 1582w" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Seth Johnson</h3><div class="body-default">Director of Sales</div><div class="team-social"><a href="https://www.linkedin.com/in/sethwjohnson/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#F6F3FB" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60f7c109636f16cfefeff8af_ksenia21-600.png" sizes="(max-width: 479px) 170px, (max-width: 767px) 160px, 190px" srcset="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60f7c109636f16cfefeff8af_ksenia21-600-p-500.png 500w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/60f7c109636f16cfefeff8af_ksenia21-600.png 600w" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Ksenia Zhizhimontova</h3><div class="body-default">Front-End Software Engineer</div><div class="team-social"><a href="https://www.linkedin.com/in/zhizhimontova/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#fff5f4" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/61df85283da412f39ebeb470_mike.jpeg" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Mike Guacci</h3><div class="body-default">Product Operations Manager</div><div class="team-social"><a href="https://www.linkedin.com/in/mike-guacci-a9a3231b2/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#fff9f0" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/644ad35d5d44e262584382dc_image.png" sizes="(max-width: 479px) 170px, (max-width: 767px) 160px, 190px" srcset="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/644ad35d5d44e262584382dc_image-p-500.png 500w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/644ad35d5d44e262584382dc_image.png 512w" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Wilson Griffith</h3><div class="body-default">Sr Software Development Engineer</div><div class="team-social"><a href="https://www.linkedin.com/in/wilson-griffith/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#effeff" href="#" class="team-card w-inline-block"><img alt="" src="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/64dc14261b62dc3a965a83a0_img_1_1692116729936.jpg" sizes="(max-width: 479px) 170px, (max-width: 767px) 160px, 190px" srcset="https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/64dc14261b62dc3a965a83a0_img_1_1692116729936-p-500.jpg 500w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/64dc14261b62dc3a965a83a0_img_1_1692116729936-p-800.jpg 800w, https://cdn.prod.website-files.com/608f2ced4b6514a42cd697ce/64dc14261b62dc3a965a83a0_img_1_1692116729936.jpg 1160w" class="team-avatar"/></a><div class="team-info"><h3 class="team-title">Billy Marino</h3><div class="body-default">Head of Content</div><div class="team-social"><a href="https://www.linkedin.com/in/billyjmarino/" target="_blank" class="social-link-text">Linkedin</a><a href="#" class="social-link-text w-condition-invisible">Twitter</a><a href="#" class="social-link-text w-condition-invisible">Facebook</a></div></div></div><div role="listitem" class="team-item w-dyn-item w-col w-col-4"><a data-w-id="00110d97-c561-ae72-8ca0-66368b565faa" style="background-color:#effeff" href="#" 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