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<!DOCTYPE html><html data-wf-domain="www.spiralup.co" data-wf-page="60bc7a85b803d420b2527fc1" data-wf-site="608f2cec4b65146476d697af" lang="en"><head><meta charset="utf-8"/><title>Careers at Spiral</title><meta content="Come join our team! If you’re an advocate for customer voices, we’d love to hear from you." name="description"/><meta content="Careers at Spiral" property="og:title"/><meta content="Come join our team! If you’re an advocate for customer voices, we’d love to hear from you." property="og:description"/><meta content="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60efb4f91e19a445e103c53b_thumb_14.png" property="og:image"/><meta content="Careers at Spiral" property="twitter:title"/><meta content="Come join our team! If you’re an advocate for customer voices, we’d love to hear from you." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60efb4f91e19a445e103c53b_thumb_14.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="uAw6HGIoJZjIwYASVIoAmBkf8BnX2d8sRpJ1v3_ZV0Q" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/css/spiral-website.webflow.65aab381d.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: 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alt="" class="logo spiral"/></a></div><nav role="navigation" class="nav-menu w-nav-menu"><a href="/" class="nav-link-dark w-nav-link">Home</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Use Cases</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="menu-subheading">USE Cases</div><div class="full-link-wrap"><a href="/use-cases/customer-service-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd55d77fb2a7ff0da5c_team.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Customer Service Leaders</div><div class="menu-subtext">The invaluable voice of the customer</div></div></a><a href="/use-cases/product-managers" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7ac7d5d505fdce6efd_product%20manager.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Product Managers</div><div class="menu-subtext">Prioritization is the name of the game</div></div></a><a href="/use-cases/marketing-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Marketing Leaders</div><div class="menu-subtext">Catch emerging trends</div></div></a><a href="/use-cases/content-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a31aa1437092b590b_content%20leaders.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Content Creators</div><div class="menu-subtext">Stay ahead of the customer conversation</div></div></a><a href="/use-cases/executive-leadership" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af159394e88336d71762_excecs.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Executive Leaders</div><div class="menu-subtext">Drive departmental decision making</div></div></a></div></div></div></nav></div><a href="/pricing" class="nav-link-dark w-nav-link">Pricing</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Company</div></div><nav class="navigation-list company-spiral short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-company"><div class="menu-subheading">company</div><a href="/about" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">About Us</div></div></a><a href="/team" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651462add69844_Icon%20Expect%2002.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Team</div></div></a><a href="/contact" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Contact Us</div></div></a></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Blog</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="full-link-wrap"><div class="menu-subheading">Spiral Cx blog</div><a href="/blog" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb18201560bf0d8a2f4_all%20blog%20posts.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">All Blog Posts</div></div></a></div><div class="menu-subheading">Read our featured articles</div><div class="full-link-wrap"><a href="/blog/heres-what-your-voice-of-the-customer-program-should-look-like" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/6235a0807e97914bd29f97f8_blog1.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Here’s What Your Voice Of The Customer Program Should Look Like</div></div></a><a href="/blog/how-to-analyze-customer-feedback" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb1c3161aebfae9e054_blog2.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">How To Analyze Customer Feedback</div></div></a><a href="/blog/3-reasons-why-medallia-and-clarabridge-arent-enough" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb231ed0a3f80bdeeb8_blog3.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">3 Reasons Why Medallia and Clarabridge aren’t enough in <span class="year-spiral">2022</span></div></div></a></div></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Resources</div></div><nav class="navigation-list company-spiral-case-study short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-case-study"><div class="menu-subheading">Resources</div><a href="/faq" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1ddbd8fc9fc6cc423ca_faq.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Frequently Asked Questions</div><div class="menu-subtext">About Spiral</div></div></a><a href="/whitepaper" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1dd1a7f066d0af10610_wp.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">White Paper</div><div class="menu-subtext">New Era in Customer Support</div></div></a><a href="/case-studies/remitly" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Remitly Case Study</div><div class="menu-subtext">Automatic Customer Issue Discovery </div></div></a></div></div></nav></div><a href="/careers" aria-current="page" class="nav-link-dark w-nav-link w--current">Careers</a><a href="http://app.spiralup.co" target="_blank" class="nav-link-dark signin w-nav-link">Sign in</a></nav><div class="navigation-right"><div class="menu-button-dark w-nav-button"><div class="w-icon-nav-menu"></div></div><a href="/original/contact" class="button-light spiral-nav w-button">Contact</a><a href="/schedule-a-demo" class="button-full navigation-button light-nav w-inline-block"><div class="nav-button">Request a Free Demo</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60bb1377f8caa4ac94e218aa_Chevron%20Blaze%20turned%201.svg" alt="" class="chevron nav-button"/></a></div></div></div><div class="header-inner-job-openings"><div class="container"><div data-w-id="01538d0d-74e4-7675-e90d-5d45c41d4f31" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="title-wrap-centre"><h1 class="display-heading jobs-main">Current Job Openings</h1><p>Join us!</p><a href="#job-openings" data-w-id="f96c5473-bcbf-c47f-30d2-d3eb03c58803" class="button-full-jobs jobs-button w-inline-block"><div class="jobs-button">Jump to Current Openings</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60bd3c2f72a683758eab1d4f_Chevron%20Blaze%20turned%202.svg" alt="" class="chevron jobs"/></a></div></div></div><div class="content-section"><div class="div-block-85"><div class="container-values"><div class="w-layout-grid grid-value"><div id="w-node-_1f8514f2-018c-de54-5973-ff6c9360385e-9360385b" class="content-wrap-jobs"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent job-accent"/><h1 class="subtitle values-title">We’re driven<br/>by our values</h1><p class="jobs-text">We revise and iterate on these constantly.</p><a href="/contact" class="button-large button-space w-button">Join Us</a></div><div class="value-wrapper"><div class="w-layout-grid grid-value-icon"><div id="w-node-_1f8514f2-018c-de54-5973-ff6c9360386a-9360385b" class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd55d77fb2a7ff0da5c_team.svg" alt="" class="value-icon"/><div><h4 class="icon-text about-copy-2">Customer Obsession</h4><div class="values-subtext-subpoint about-copy-2 w-richtext"><ul role="list"><li>We work backward from the customer and think from their perspective.</li></ul><p>‍</p></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd2120bb25e6f5c7309_Group%20220.svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Privacy Minded</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>We respect the data and protect the customers. Security is a mindset, and it starts from the beginning.</li></ul></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be70e16d3015cd57e0daa4_Group%20219%20(1).svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Crazy Ideas Welcome</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>Great ideas can come from anywhere. The best solution to the problem wins, no matter who came up with it.</li></ul><p>‍</p></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd35c721c61a12121bf_Group%20224.svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Adapt Quickly</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>Things change. We use two-way doors to our advantage and iterate quickly.</li></ul></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be9231a0521e196be91963_Group%20221.svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Great Execution</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>We know the details and make informed decisions. We roll up our sleeves and operate on all levels.</li></ul></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd5b554e92a595e185a_heart.svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Give First</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>We believe the whole is greater than the sum of its parts. We share knowledge and experience, and we help each other out.</li></ul></div></div></div><div class="value-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd3fc80707519783dd8_Group%20222.svg" alt="" class="value-icon"/><div><h4 class="icon-text company-copy-2">Have Fun</h4><div class="values-subtext-subpoint company-copy-2 w-richtext"><ul role="list"><li>We deliver products to customers and celebrate our success as we create them. We have an ongoing tradition of riding home after work together on our electric scooters!</li></ul></div></div></div></div></div></div></div></div></div><div class="line-break"></div><div class="content-section-jobs"><div class="container"><div class="title-wrap-copy"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1>Our Benefits</h1><p>We provide most of what you mights ask for, even a scooter</p></div><div class="w-layout-grid benefits-grid"><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cbfa51c8a9319b2cd12_health.svg" alt="" class="benefits-icon"/><h4 class="benefits">Health</h4><p class="benfits-text">We cover 100% of your medical, dental, and vision premiums.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cbf6ea1b96bdb2f2f7a_salary.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>401k with Matching</strong></h4><p class="benfits-text">We provide a competitive 401k plan with matching to make sure we are covered for retirement.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cbfecea08c7b6b7c3e9_vacation.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Vacation</strong></h4><p class="benfits-text">We have a flexible vacation policy so you can take the time off you need.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cc1896bb44a2e52610a_scooter.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Scooter?!</strong></h4><p class="benfits-text">We believe scooting is the best way to get around town. We reimburse a scooter purchase.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cbfbe8b0ccc6840d438_bus.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Orca Card</strong></h4><p class="benfits-text">We sponsor an Orca card if you prefer to bus instead of scooting.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be803dfaa5824dfe929fa4_wellness.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Coworking Space</strong></h4><p class="benfits-text">We reimburse a nearby coworking space if you prefer working from the office</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be7cbf6ea1b96bdb2f2f7a_salary.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Compensation</strong></h4><p class="benfits-text">We offer market competitive compensation.</p></div><div class="benefits-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be803dc977be346df7282c_snacks.svg" alt="" class="benefits-icon"/><h4 class="benefits"><strong>Free snacks</strong></h4><p class="benfits-text">We provide free snacks right in our office to keep you running full.</p></div></div></div></div><div class="line-break"></div><div id="job-openings" class="header-inner current-openings"><div class="title-wrap-centre"><h2 class="display-heading subtitle">Current Job Openings</h2><p>Join us!</p></div><div class="container"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dot-asset-horizontal-jo"/><div class="w-dyn-list"><div role="list" class="collection-list-careeers w-dyn-items"><div role="listitem" class="carrers-wrapper w-dyn-item"><div data-w-id="b6a1fe5d-e0cf-c0b3-82a1-ef3733b6d3e7" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="content-wrapper"><div class="bg-square-full"></div></div><a href="http://www.spiralup.co/career-forms/senior-software-engineer-ai-ml" class="careers-card w-inline-block"><div class="careers-details"><div class="integration-name"><h4 class="integration-heading-jobs">Senior Software Engineer - AI/ML</h4><div class="body-default-jobs">Remote</div></div><div class="careers-link">Apply</div></div></a></div><div role="listitem" class="carrers-wrapper w-dyn-item"><div data-w-id="b6a1fe5d-e0cf-c0b3-82a1-ef3733b6d3e7" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="content-wrapper"><div class="bg-square-full"></div></div><a href="http://www.spiralup.co/career-forms/senior-software-engineer-full-stack" class="careers-card w-inline-block"><div class="careers-details"><div class="integration-name"><h4 class="integration-heading-jobs">Senior Software Engineer - Full Stack</h4><div class="body-default-jobs">Seattle, WA or Remote</div></div><div class="careers-link">Apply</div></div></a></div><div role="listitem" class="carrers-wrapper w-dyn-item"><div data-w-id="b6a1fe5d-e0cf-c0b3-82a1-ef3733b6d3e7" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) 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