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<!DOCTYPE html><html data-wf-domain="www.spiralup.co" data-wf-page="65276431bebbd3cdc6cc9f96" data-wf-site="608f2cec4b65146476d697af" lang="en"><head><meta charset="utf-8"/><title>Spiral: Better Customer Issue Detection Powered by AI</title><meta content="Discover how Spiral revolutionizes support data, detects issues across channels, monitors blind spots, and analyzes root causes. Request a demo now!" name="description"/><meta content="Spiral: Better Customer Issue Detection Powered by AI" property="og:title"/><meta content="Discover how Spiral revolutionizes support data, detects issues across channels, monitors blind spots, and analyzes root causes. 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<script>document.addEventListener("DOMContentLoaded", function() { const yearSpan = document.querySelector('.year-spiral'); const currentYear = new Date().getFullYear(); yearSpan.textContent = currentYear; });</script> <script>document.addEventListener("DOMContentLoaded", function() { const yearSpan = document.querySelector('.year-blog'); const currentYear = new Date().getFullYear(); yearSpan.textContent = currentYear; });</script><style> .changer { -webkit-text-fill-color: transparent; -webkit-text-stroke: 1.5px #ff7d6b; } .crm.logoimg{ -moz-user-select: none; -webkit-user-select: none; user-select: none; } </style></head><body><div class="hero-product-spiral"><div data-collapse="medium" data-animation="default" data-duration="400" data-w-id="49e55f92-9eb7-12a0-c08c-f5391fa33022" data-easing="ease" data-easing2="ease" role="banner" class="navigation-dark spiral w-nav"><div class="navigation-container"><div class="navigation-left"><a href="/" aria-current="page" class="brand w-nav-brand w--current"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60beb968fca1d61f8898a154_blue.svg" alt="" class="logo spiral"/></a></div><nav role="navigation" class="nav-menu w-nav-menu"><a href="/" aria-current="page" class="nav-link-dark w-nav-link w--current">Home</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Use Cases</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="menu-subheading">USE Cases</div><div class="full-link-wrap"><a href="/use-cases/customer-service-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd55d77fb2a7ff0da5c_team.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Customer Service Leaders</div><div class="menu-subtext">The invaluable voice of the customer</div></div></a><a href="/use-cases/product-managers" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7ac7d5d505fdce6efd_product%20manager.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Product Managers</div><div class="menu-subtext">Prioritization is the name of the game</div></div></a><a href="/use-cases/marketing-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Marketing Leaders</div><div class="menu-subtext">Catch emerging trends</div></div></a><a href="/use-cases/content-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a31aa1437092b590b_content%20leaders.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Content Creators</div><div class="menu-subtext">Stay ahead of the customer conversation</div></div></a><a href="/use-cases/executive-leadership" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af159394e88336d71762_excecs.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Executive Leaders</div><div class="menu-subtext">Drive departmental decision making</div></div></a></div></div></div></nav></div><a href="/pricing" class="nav-link-dark w-nav-link">Pricing</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Company</div></div><nav class="navigation-list company-spiral short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-company"><div class="menu-subheading">company</div><a href="/about" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">About Us</div></div></a><a href="/team" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651462add69844_Icon%20Expect%2002.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Team</div></div></a><a href="/contact" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Contact Us</div></div></a></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Blog</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="full-link-wrap"><div class="menu-subheading">Spiral Cx blog</div><a href="/blog" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb18201560bf0d8a2f4_all%20blog%20posts.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">All Blog Posts</div></div></a></div><div class="menu-subheading">Read our featured articles</div><div class="full-link-wrap"><a href="/blog/heres-what-your-voice-of-the-customer-program-should-look-like" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/6235a0807e97914bd29f97f8_blog1.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Here’s What Your Voice Of The Customer Program Should Look Like</div></div></a><a href="/blog/how-to-analyze-customer-feedback" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb1c3161aebfae9e054_blog2.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">How To Analyze Customer Feedback</div></div></a><a href="/blog/3-reasons-why-medallia-and-clarabridge-arent-enough" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb231ed0a3f80bdeeb8_blog3.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">3 Reasons Why Medallia and Clarabridge aren’t enough in <span class="year-spiral">2022</span></div></div></a></div></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Resources</div></div><nav class="navigation-list company-spiral-case-study short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-case-study"><div class="menu-subheading">Resources</div><a href="/faq" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1ddbd8fc9fc6cc423ca_faq.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Frequently Asked Questions</div><div class="menu-subtext">About Spiral</div></div></a><a href="/whitepaper" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1dd1a7f066d0af10610_wp.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">White Paper</div><div class="menu-subtext">New Era in Customer Support</div></div></a><a href="/case-studies/remitly" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Remitly Case Study</div><div class="menu-subtext">Automatic Customer Issue Discovery </div></div></a></div></div></nav></div><a href="/careers" class="nav-link-dark w-nav-link">Careers</a><a href="http://app.spiralup.co" target="_blank" class="nav-link-dark signin w-nav-link">Sign in</a></nav><div class="navigation-right"><div class="menu-button-dark w-nav-button"><div class="w-icon-nav-menu"></div></div><a href="/original/contact" class="button-light spiral-nav w-button">Contact</a><a href="/schedule-a-demo" class="button-full navigation-button light-nav w-inline-block"><div class="nav-button">Request a Free Demo</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60bb1377f8caa4ac94e218aa_Chevron%20Blaze%20turned%201.svg" alt="" class="chevron nav-button"/></a></div></div></div><div class="container-copy"><div data-w-id="b375bbe3-b2e6-ea1c-a4d0-40370fb54bf1" class="title-wrap-centre"><h1 class="display-heading spiral-hero-title old-title">Turn your <span class="text-span">customer feedback</span> into specific issues</h1><div class="div-block-67"><div class="div-block-64"><p class="homepage-heading-p turn-your">Turn your </p><p class="homepage-heading-p customer">customer</p><div class="change-text-wrapper"><div data-w-id="d5e46af2-25cb-4801-c31f-0dbdcc31d82e" class="changer-move"><div class="changer-feddback feedback">feedback</div><div class="changer">emails</div><div class="changer">NPS</div><div class="changer">live chats</div><div class="changer">phone calls</div><div class="changer">reviews</div><div class="changer">surveys</div><div class="changer-feddback feedback">feedback</div></div></div></div><div class="div-block-66"><h1 class="homepage-heading-p">into specific issues using AI</h1></div></div><h2 class="homepage-subline">Spiral’s AI scans millions of your customer feedback & support interactions<br/>to discover emerging problems before they blow up.</h2><div class="button-wrapper"><a href="/schedule-a-demo" class="button-full button-space w-inline-block"><div class="button-header">I Want a Demo!</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651463dcd697ef_Arrow%20Chevron.svg" alt="" class="chevron"/></a></div></div></div><div class="container-dashboard"><div class="div-block-69"><div class="w-layout-grid grid-6"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ecc22a55cf9bfc6146c650_homeleft.svg" loading="lazy" alt=""/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee38bbbcefd824542e83a1_homeright.svg" loading="lazy" alt=""/></div></div><div class="w-layout-grid grid-spiral"><div class="div-block-58"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65141258d698a5_Feature%20Card%2002.svg" style="opacity:0;-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-w-id="61137dba-6fbd-4506-1143-6dcaa92a9b9c" alt="" class="product-image"/></div><div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651442cfd69861_Product%20Dashboard%20(1).svg" style="opacity:0;-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-w-id="aa720270-6f9d-9001-1e90-9aaf8d963a53" alt="" class="product-image"/></div><div class="div-block-57"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144390d69850_Product%20Toggles.svg" style="opacity:0;-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-w-id="a309dada-e821-c18d-eb22-3ad19c6b8db0" alt="" class="product-image"/></div></div></div><div class="div-block-56"></div></div><div class="content-section customers"><div class="container"><div class="container customers"><div class="w-layout-grid logo-grid spiral customer"><div class="logo-card customer-card"><a href="https://owletcare.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/66fcab0070f4685b18765913_owlet-logo-6615AE956A-seeklogo.com.png" alt="" class="company-logo"/></a></div><div class="logo-card customer-card"><a href="https://www.roku.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku.png" sizes="(max-width: 479px) 72vw, (max-width: 767px) 68vw, 69vw" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-2000.png 2000w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku.png 2560w" alt="" class="company-logo roku"/></a></div><div class="logo-card customer-card"><a href="https://www.whitepages.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages.png" sizes="(max-width: 479px) 94vw, (max-width: 767px) 88vw, 89vw" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages.png 2091w" alt="" class="company-logo"/></a></div><div class="logo-card customer-card"><a href="https://turo.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo.png" sizes="(max-width: 479px) 83vw, (max-width: 767px) 77vw, 78vw" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-2000.png 2000w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-2600.png 2600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-3200.png 3200w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo.png 3840w" alt="" class="company-logo vizio"/></a></div></div></div></div></div><div class="content-section"><div class="container"><div class="w-layout-grid grid-content-large"><div id="w-node-_313f734d-a1a8-41bd-4dcb-749ce43712f1-c6cc9f96" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>All Channels. Unified.</strong></h1><p class="paragraph-3">Experience an omnichannel view of all customer issues, enhanced by generative AI. Eliminate guesswork and get to the bottom of product & service issues by segmenting them with AI-driven insights, from product type to version number.</p><div class="quote-block-homepage"><blockquote><span class="text-span-2">“<em class="italic-text">The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.</em>”<em>‍<br/></em>- <strong>Rene Yoakum</strong>, Chief Customer & People Officer, <em>Remitly</em></span></blockquote></div></div><div class="full-image-wrap-copy"><div data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371308" style="opacity:0;-webkit-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144390d69850_Product%20Toggles.svg" style="opacity:0;-webkit-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371309" alt="" class="content-asset"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom"/></div><div class="background-square"></div></div><div class="full-image-wrap"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee3d63d69ff898cd09a86b_funnelfull.svg" loading="lazy" alt="" class="image-31"/><div class="div-block-86"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee3b8c34379ee2166da6b5_funnel3.svg" alt="Integrates with Your CRM and Review Sources to Scale Up" class="content-asset-copy-funnel"/><div data-w-id="6db9e1f7-25df-f104-6529-92e24aee09e8" class="div-block-76 issue-drop-outer"><div class="issue-drop-inner"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e555f382af89eb28ff8368_issuelinegreen.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e555f382af89eb28ff8368_issuelinegreen.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/></div></div></div></div></div></div></div></div><div class="feature-section-large"><div class="div-block-70"><div class="background-square-copy"></div><div class="container"><div class="title-wrap-feedback"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Monitor Your Blind Spots</strong></h1><p class="accent-omnichannel">Spiral learns from your data, adapting to the unique aspects of your products. Use AI to quantify issues you already know about and discover new emerging ones to ensure you are in the know so you can prioritize your product roadmap.</p></div><div data-w-id="c7581a9c-e520-043b-6003-65a0fc282881" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="w-layout-grid feature-grid-long-copy"><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65142107d697e5_Icon%20Analytics.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144f74d697ea_Icon%20Integrations.svg" width="50" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514b9e8d6985a_discount.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Free to<br/>Get Started</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65148468d697e7_Icon%20Heart%20Screen.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65147225d6985b_location-pin.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144af4d697ec_Icon%20Coin.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514cf1bd6985d_shopping-bag.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514be49d69860_shopping-cart.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div></div></div></div><div class="full-image-wrap-feedback"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee815041dc21f37e338e5_flow_tr.svg" alt="Turn Customer Feedback into Specific Issues Automatically" class="content-asset"/></div></div></div><div class="content-section-copy"><div class="container"><div class="w-layout-grid grid-content-large content-grid-centre"><div class="full-image-wrap"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom-copy-copy"/><div data-w-id="c6354c0e-2ff7-6464-d29b-e7a29c344e59" class="div-block-72"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fbe19c7c1311eeb490bb_circle2.svg" loading="lazy" data-w-id="f6215532-5fdf-7f8f-596c-dbf8e8647a23" alt="" class="image-22"/><div class="div-block-73"><div class="text-block-7">2</div><div class="percentage-counter"><div data-w-id="90c35a16-3c6b-45e5-9c06-bc303d320d36" class="moving-percentage"><div class="text-block-7 precentage">1</div><div class="text-block-7 precentage">2</div><div class="text-block-7 precentage">3</div><div class="text-block-7 precentage">4</div><div class="text-block-7 precentage">5</div><div class="text-block-7 precentage">6</div><div class="text-block-7 precentage">7</div><div class="text-block-7 precentage">8</div></div></div><div class="text-block-7">%</div></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fd36aa6c6cde5b3a17d9_arrow.svg" loading="lazy" data-w-id="a1a1d50a-5d15-b41a-7587-1d736908d69f" alt="" class="image-24"/></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4eab8ddc10910f245f30d_roadmap.svg" loading="lazy" alt="" class="image-21"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fb46966c73321558f59c_percentage.svg" loading="lazy" alt="Helping You Prioritize Your Roadmap with AI" class="image-23"/></div><div class="background-square"></div></div><div id="w-node-f76395e2-3059-57d2-887d-cb80596f6314-c6cc9f96" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Accelerate <br/>Time-to-Solution</strong></h1><div class="w-layout-grid check-grid"><div id="w-node-d6dcb050-66b6-9aba-b627-be9603c98a47-c6cc9f96" class="check-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514a628d69803_Check%20Icon.svg" alt="" class="check-icon"/><div class="check-text">What used to take weeks now takes minutes.</div></div><div class="check-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514a628d69803_Check%20Icon.svg" alt="" class="check-icon"/><div class="check-text">Root cause issues with auto-identified customer segment & metadata anomalies to paint a target immediately.</div></div></div></div></div><div class="w-layout-grid grid-content-large"><div id="w-node-f76395e2-3059-57d2-887d-cb80596f631f-c6cc9f96" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1 class="heading-3"><strong>Navigate With Knowledge</strong></h1><p class="paragraph-4">Receive instant alerts on issues affecting your customer health metrics. Proactively implement data-driven remedies to restore stability and gain peace of mind.</p><a href="/schedule-a-demo" class="button-full button-space-top w-inline-block"><div>Get Started</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651463dcd697ef_Arrow%20Chevron.svg" alt="" class="chevron"/></a></div><div class="full-image-wrap-actionable"><div data-w-id="313f734d-a1a8-41bd-4dcb-749ce437130d" class="div-block-74 w-clearfix"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee38bb15afeb50a9f11f13_insightbg.svg" loading="lazy" alt="" class="image-25"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee38bb61501ee5a4e410ff_insightfg.svg" loading="lazy" alt="" class="image-26 new-homepage"/></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee3c376c55532b05f021e3_insight%20full.svg" style="opacity:0;-webkit-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 0, 0) scale3d(0.9, 0.9, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371310" alt="" class="content-asset-copy-copy"/></div></div></div></div><div class="feature-section-large-crm"><div class="div-block-70"><div class="container"><div class="title-wrap-feedback"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Seamless CRM & Feedback Sources Integration</strong></h1><p class="accent-omnichannel">Your data, your ownership. <br/>Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.</p></div><div data-w-id="b0a78a22-0733-4823-603a-3ab5ed99f6d7" style="-webkit-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 55PX, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="w-layout-grid feature-grid-long-copy"><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65142107d697e5_Icon%20Analytics.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144f74d697ea_Icon%20Integrations.svg" width="50" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514b9e8d6985a_discount.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Free to<br/>Get Started</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65148468d697e7_Icon%20Heart%20Screen.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65147225d6985b_location-pin.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144af4d697ec_Icon%20Coin.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514cf1bd6985d_shopping-bag.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514be49d69860_shopping-cart.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div></div></div></div><div class="div-block-92"><div data-w-id="97d2ec3c-7c75-d9f3-13d6-3e6589bb5a21" style="-webkit-transform:translate3d(0%, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0%, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0%, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0%, 0, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="div-block-91"><div class="crm-bg"><div class="left-side"></div><div class="right-side"></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d72ceccebe431b66da9_Zendesk-Logo.png" loading="lazy" alt="" class="crm-logoimg zendesk"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d720f9f4d16177c650c_SurveyMonkey-Logo.png" loading="lazy" alt="" class="crm-logoimg surveymonkey"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f74bb2ed933ddfc3377690_Trustpilot_logo%201.png" loading="lazy" alt="" class="crm-logoimg trustpilot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d710925d652c0adb666_Snowflake_Logo.png" loading="lazy" alt="" class="crm-logoimg snowflake"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d702051bf00d5f88ea5_sprout-social-logo-horizontal-lockup-4x.png" loading="lazy" alt="" class="crm-logoimg sprout"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6d1b11575b79983d0a_salesforce.png" loading="lazy" alt="" class="crm-logoimg salesforce"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d73c6c6e894d4831b39_zoho-logo%201.png" loading="lazy" alt="" class="crm-logoimg zoho"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d723401e72be6b98444_Yotpo-logo.png" loading="lazy" alt="" class="crm-logoimg yotpo"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c18e3d5bf2ee63257_powerreviews.png" loading="lazy" alt="" class="crm-logoimg powerreviews"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png" loading="lazy" sizes="150px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png 501w" alt="" class="crm-logoimg qualtrics"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c39568e55a7e620b6_o_siebel_rgb.png" loading="lazy" alt="" class="crm-logoimg oracle"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6b6ebafc54e0b8c81c_Microsoft-Dynamics-crm.png" loading="lazy" alt="" class="crm-logoimg microsoft"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6bdb1add447fc35868_Medallia-color-logo.png" loading="lazy" alt="" class="crm-logoimg medallia"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6a9008f90ecb9aad36_logo-blue-socialstudio.png" loading="lazy" alt="" class="crm-logoimg socialstudio"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682ca6f4573303730c_LiveAgent-Reviews-420x320-20190329.png" loading="lazy" alt="" class="crm-logoimg liveagent"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682b882b781fae6ae6_hubscpot.png" loading="lazy" alt="" class="crm-logoimg hubspot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6808eff7eadd3b86e7_gorgias.png" loading="lazy" alt="" class="crm-logoimg gorgias"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d670cad985763b84602_google%20play.png" loading="lazy" alt="" class="crm-logoimg googleplay"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e333ee620b4_delighted-logo-73CA984DC0-seeklogo.png" loading="lazy" alt="" class="crm-logoimg delighted"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e0ca6e620b3_bazaarvoice%201.png" 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