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w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Use Cases</div></div><nav class="navigation-list w-dropdown-list"><div class="dropdown-wrapper"><div class="navigation-column"><div class="menu-subheading">USE Cases</div><div class="full-link-wrap"><a href="/use-cases/customer-service-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60be6fd55d77fb2a7ff0da5c_team.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Customer Service Leaders</div><div class="menu-subtext">The invaluable voice of the customer</div></div></a><a href="/use-cases/product-managers" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7ac7d5d505fdce6efd_product%20manager.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Product Managers</div><div class="menu-subtext">Prioritization is the name of the game</div></div></a><a href="/use-cases/marketing-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Marketing Leaders</div><div class="menu-subtext">Catch emerging trends</div></div></a><a href="/use-cases/content-leaders" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a31aa1437092b590b_content%20leaders.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Content Creators</div><div class="menu-subtext">Stay ahead of the customer conversation</div></div></a><a href="/use-cases/executive-leadership" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af159394e88336d71762_excecs.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Executive Leaders</div><div class="menu-subtext">Drive departmental decision making</div></div></a></div></div></div></nav></div><a href="/pricing" class="nav-link-dark w-nav-link">Pricing</a><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Company</div></div><nav class="navigation-list company-spiral short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-company"><div class="menu-subheading">company</div><a href="/about" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e8af7a1f5c8d8d9dd90e0a_marketing.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">About Us</div></div></a><a href="/team" class="navigation-link w-inline-block"><img 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href="/blog/3-reasons-why-medallia-and-clarabridge-arent-enough" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/62362bb231ed0a3f80bdeeb8_blog3.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">3 Reasons Why Medallia and Clarabridge aren’t enough in <span class="year-spiral">2022</span></div></div></a></div></div></div></nav></div><div data-hover="true" data-delay="300" class="dropdown-dark w-dropdown"><div class="toggle-dark w-dropdown-toggle"><div class="chevron-hidden w-icon-dropdown-toggle"></div><div>Resources</div></div><nav class="navigation-list company-spiral-case-study short-nav w-dropdown-list"><div class="dropdown-wrapper short-nav"><div class="navigation-column spiral-case-study"><div class="menu-subheading">Resources</div><a href="/faq" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1ddbd8fc9fc6cc423ca_faq.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Frequently Asked Questions</div><div class="menu-subtext">About Spiral</div></div></a><a href="/whitepaper" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65dee1dd1a7f066d0af10610_wp.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">White Paper</div><div class="menu-subtext">New Era in Customer Support</div></div></a><a href="/case-studies/remitly" class="navigation-link w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65146ceed6984b_Icon%20Expect%2001.svg" alt="" class="navigation-icon"/><div><div class="navigation-title">Remitly Case Study</div><div class="menu-subtext">Automatic Customer Issue Discovery </div></div></a></div></div></nav></div><a href="/careers" class="nav-link-dark w-nav-link">Careers</a><a href="http://app.spiralup.co" target="_blank" class="nav-link-dark signin w-nav-link">Sign in</a></nav><div class="navigation-right"><div class="menu-button-dark w-nav-button"><div class="w-icon-nav-menu"></div></div><a href="/original/contact" class="button-light spiral-nav w-button">Contact</a><a href="/schedule-a-demo" class="button-full navigation-button light-nav w-inline-block"><div class="nav-button">Request a Free Demo</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60bb1377f8caa4ac94e218aa_Chevron%20Blaze%20turned%201.svg" alt="" class="chevron nav-button"/></a></div></div></div><div class="container-copy-sidebyside"><div class="w-layout-grid grid-8 mobile"><div id="w-node-b375bbe3-b2e6-ea1c-a4d0-40370fb54bf1-d27946a4" data-w-id="b375bbe3-b2e6-ea1c-a4d0-40370fb54bf1" class="title-wrap-centre _2025-header side-by-side"><h1 class="display-heading spiral-hero-title old-title _2025-mobile-header">Analyze your <span class="text-span">customer feedback</span> with Deep AI Research</h1><div class="div-block-67"><p class="homepage-heading-p turn-your side-by-side">Analyze your </p><div class="div-block-64-2025-sideby-side"><p class="homepage-heading-p customer side-by-side">customer</p><div class="change-text-wrapper-2025 side-by-side"><div data-w-id="d5e46af2-25cb-4801-c31f-0dbdcc31d82e" class="changer-move-2025"><div class="changer-feddback feedback">feedback</div><div class="changer">reviews</div><div class="changer">NPS</div><div class="changer">live chats</div><div class="changer">phone calls</div><div class="changer">attributes</div><div class="changer">metadata</div><div class="changer-feddback feedback">feedback</div></div></div></div><h1 class="homepage-heading-p side-by-side">with Deep AI Research</h1></div><h2 class="homepage-subline new-2025-subtag side-by-side">Let Spiral answer your toughest CX & support data questions and alert you of customer problems before they blow up.</h2><div class="button-wrapper side-by-side"><a href="/schedule-a-demo" class="button-full button-space w-inline-block"><div class="button-header">I Want a Demo!</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651463dcd697ef_Arrow%20Chevron.svg" alt="" class="chevron"/></a></div></div><div class="container-dashboard"><div class="div-block-69 _2025-grid-images-width-2025 side-byside"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e8a82b53c0a97fc58506b3_main%20flat%201.svg" loading="lazy" alt=""/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e8a82b1c9bea03eb63198b_main%202%20flat.svg" loading="lazy" alt=""/></div><div class="div-block-147"><div class="div-block-69 _2025-grid-images-width-2025 side-byside animated"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e89476d6065d49f246fc71_background%20w%20padding.svg" loading="lazy" alt=""/><div class="div-block-144"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e88c9b75b4f4e2ae28be62_bubble.svg" loading="lazy" alt=""/><p class="typing-chat"></p></div><div class="div-block-145"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e891c33b6229e06ae67eb9_analyzing.svg" loading="lazy" data-w-id="8f3550cd-94bf-5c81-cc3d-b142459e648c" alt="" class="image-57"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e88c9bb14405c330be9444_running.svg" loading="lazy" data-w-id="36e2e6e5-373b-ed72-cacd-9eac7e40e0f2" alt="" class="image-61"/></div><div data-w-id="4aa3b804-98bf-856d-d352-23d77a0d6797" class="div-block-146"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e88c9b6218532a20016075_rectangle.svg" loading="lazy" alt="" class="image-58"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e8a451528c3b164632f01d_report%20copy.svg" loading="lazy" alt="" class="image-59"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e8a450a68b82145ba4145e_button.svg" loading="lazy" data-w-id="2ebd5bf1-ef12-1034-8d32-0ffc8125a2eb" alt="" class="image-59-copy"/></div></div><div class="div-block-148"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67e88d91dbeca396566efc2d_issue.svg" loading="lazy" data-w-id="442100cd-761d-6ccf-46c9-192b1fde4650" alt="" class="image-60"/></div></div></div></div></div><div class="div-block-56 side-by-side"></div></div><div class="content-section customers"><div class="container"><div class="container customers"><h2 class="homepage-subline customers-trust">Trusted By</h2><div class="w-layout-grid logo-grid spiral customer _2025-customer-grid"><div class="logo-card customer-card"><a href="https://owletcare.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/66fcab0070f4685b18765913_owlet-logo-6615AE956A-seeklogo.com.png" alt="" class="company-logo-2025"/></a></div><div class="logo-card customer-card"><a href="https://www.roku.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku.png" sizes="(max-width: 2560px) 100vw, 2560px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku-p-2000.png 2000w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45a664156d465b66d4693_roku.png 2560w" alt="" class="company-logo roku _2025-roku"/></a></div><div class="logo-card customer-card-2025"><a href="https://www.whitepages.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages.png" sizes="(max-width: 2091px) 100vw, 2091px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/64c45ad241595feff89f3308_whitepages.png 2091w" alt="" class="company-logo"/></a></div><div class="logo-card customer-card"><a href="https://turo.com/" target="_blank" class="w-inline-block"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo.png" sizes="(max-width: 3840px) 100vw, 3840px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-800.png 800w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-1080.png 1080w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-1600.png 1600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-2000.png 2000w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-2600.png 2600w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo-p-3200.png 3200w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/65a5a0c04be3e6dc84f03b2f_Turo-logo.png 3840w" alt="" class="company-logo vizio _2025-turo"/></a></div></div></div></div></div><div class="content-section"><div class="container"><div class="w-layout-grid grid-content-large"><div id="w-node-_313f734d-a1a8-41bd-4dcb-749ce43712f1-d27946a4" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Structure the Unstructured</strong></h1><p class="paragraph-3">Spiral intelligently classifies all customer interactions into a unified taxonomy of actionable intents using AI. Easily track support, CX, and product issues in one place—and get alerted when something needs attention.</p><div class="quote-block-homepage"><blockquote><span class="text-span-2">“<em class="italic-text">The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.</em>”<em>‍<br/></em>- <strong>Rene Yoakum</strong>, Chief Customer & People Officer, <em>Remitly</em></span></blockquote></div></div><div class="full-image-wrap-copy"><div data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371308" class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144390d69850_Product%20Toggles.svg" data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371309" alt="" class="content-asset"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom"/></div><div class="background-square"></div></div><div class="full-image-wrap"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee3d63d69ff898cd09a86b_funnelfull.svg" loading="lazy" alt="" class="image-31"/><div class="div-block-86"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60ee3b8c34379ee2166da6b5_funnel3.svg" alt="Integrates with Your CRM and Review Sources to Scale Up" class="content-asset-copy-funnel"/><div data-w-id="6db9e1f7-25df-f104-6529-92e24aee09e8" class="div-block-76 issue-drop-outer"><div class="issue-drop-inner"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e555f382af89eb28ff8368_issuelinegreen.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e555f382af89eb28ff8368_issuelinegreen.svg" loading="lazy" alt="" class="issue-drop"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e553ab45321b2be9b69d52_issueline.svg" loading="lazy" alt="" class="issue-drop"/></div></div></div></div></div></div><div class="w-layout-grid grid-content-large content-grid-centre _2025-ai-grid"><div class="full-image-wrap _2025-image-wrap"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom-copy-copy"/></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67d999b06798fcaa53c06169_ai%20agent%20flat3.svg" loading="lazy" alt=""/></div><div id="w-node-_32c64354-c0d9-7cb8-784b-f18c3c5737ea-d27946a4" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1 class="ai-header"><strong>The Ultimate AI Agent</strong></h1><div class="w-layout-grid check-grid"><div id="w-node-_32c64354-c0d9-7cb8-784b-f18c3c5737f0-d27946a4" class="check-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514a628d69803_Check%20Icon.svg" alt="" class="check-icon"/><div class="check-text">Spiral’s AI Agent answers your toughest support, CX, and product questions to improve process, ops, agent training, and product quality.</div></div><div class="check-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514a628d69803_Check%20Icon.svg" alt="" class="check-icon"/><div class="check-text">Cut hundreds of hours in monthly data reporting effort – no Data Science degree required!</div></div></div></div></div></div></div><div class="feature-section-large-2025"><div class="div-block-70"><div class="background-square-2025-copy"></div><div class="container"><div class="title-wrap-feedback2025"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Up and Running in Days</strong></h1><p class="accent-omnichannel">Add an enterprise-grade AI analysis layer to your CRM and contact center in a few days. No need to rip out what’s already working.</p></div><div data-w-id="c7581a9c-e520-043b-6003-65a0fc282881" class="w-layout-grid feature-grid-long-copy"><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65142107d697e5_Icon%20Analytics.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144f74d697ea_Icon%20Integrations.svg" width="50" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514b9e8d6985a_discount.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Free to<br/>Get Started</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65148468d697e7_Icon%20Heart%20Screen.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65147225d6985b_location-pin.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144af4d697ec_Icon%20Coin.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514cf1bd6985d_shopping-bag.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514be49d69860_shopping-cart.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div></div></div></div><div class="full-image-wrap-feedback"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67d8ee692987a49660ad2ce5_channels.svg" alt="Turn Customer Feedback into Specific Issues Automatically" class="content-asset"/></div></div></div><div class="content-section-copy-lat2025"><div class="container-2025"><div class="w-layout-grid grid-content-large"><div id="w-node-f76395e2-3059-57d2-887d-cb80596f631f-d27946a4" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1 class="heading-3"><strong>Instant ROI</strong></h1><p class="paragraph-4">Offload agent tagging and post-interaction summaries to Spiral’s AI. Instantly cut cost per contact, handle time, and free your team to focus on helping more customers.</p><a href="/schedule-a-demo" class="button-full button-space-top w-inline-block"><div>Get Started</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651463dcd697ef_Arrow%20Chevron.svg" alt="" class="chevron"/></a></div><div class="full-image-wrap-issues"><div data-w-id="313f734d-a1a8-41bd-4dcb-749ce437130d" class="div-block-74-2025 w-clearfix"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67d900e4afdb6f19c753ceec_issue-before-flat.svg" loading="lazy" alt="" class="image-25-2025"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67d900e49ffb5aeff2d626d3_issue-flat.svg" loading="lazy" alt="" class="image-26 new-homepage-2025"/></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/67d901ba03d9428ec0b78335_issue-full-flat.svg" data-w-id="313f734d-a1a8-41bd-4dcb-749ce4371310" alt="" class="content-asset-copy-copy"/></div></div><div class="w-layout-grid grid-content-large content-grid-centre-2025"><div class="full-image-wrap"><div class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom-copy-copy"/><div data-w-id="c6354c0e-2ff7-6464-d29b-e7a29c344e59" class="div-block-72"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fbe19c7c1311eeb490bb_circle2.svg" loading="lazy" data-w-id="f6215532-5fdf-7f8f-596c-dbf8e8647a23" alt="" class="image-22"/><div class="div-block-73"><div class="text-block-7">2</div><div class="percentage-counter"><div data-w-id="90c35a16-3c6b-45e5-9c06-bc303d320d36" class="moving-percentage"><div class="text-block-7 precentage">1</div><div class="text-block-7 precentage">2</div><div class="text-block-7 precentage">3</div><div class="text-block-7 precentage">4</div><div class="text-block-7 precentage">5</div><div class="text-block-7 precentage">6</div><div class="text-block-7 precentage">7</div><div class="text-block-7 precentage">8</div></div></div><div class="text-block-7">%</div></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fd36aa6c6cde5b3a17d9_arrow.svg" loading="lazy" data-w-id="a1a1d50a-5d15-b41a-7587-1d736908d69f" alt="" class="image-24"/></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4eab8ddc10910f245f30d_roadmap.svg" loading="lazy" alt="" class="image-21"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60e4fb46966c73321558f59c_percentage.svg" loading="lazy" alt="Helping You Prioritize Your Roadmap with AI" class="image-23"/></div><div class="background-square"></div></div><div id="w-node-f76395e2-3059-57d2-887d-cb80596f6314-d27946a4" class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Enterprise-Grade AI at a Fraction of the Cost</strong></h1><div class="w-layout-grid check-grid"><div id="w-node-d6dcb050-66b6-9aba-b627-be9603c98a47-d27946a4" class="check-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514a628d69803_Check%20Icon.svg" alt="" class="check-icon"/><div class="check-text">Spiral delivers the power of enterprise AI to teams of any size at 10% of the cost. Smarter insights without the bloated SaaS tax.</div></div></div></div></div></div></div><div class="feature-section-large-crm"><div class="div-block-70"><div class="container"><div class="title-wrap-feedback"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><h1><strong>Seamless CRM & Feedback Sources Integration</strong></h1><p class="accent-omnichannel">Your data, your ownership. <br/>Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.</p></div><div data-w-id="b0a78a22-0733-4823-603a-3ab5ed99f6d7" class="w-layout-grid feature-grid-long-copy"><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65142107d697e5_Icon%20Analytics.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144f74d697ea_Icon%20Integrations.svg" width="50" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514b9e8d6985a_discount.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Free to<br/>Get Started</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65148468d697e7_Icon%20Heart%20Screen.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65147225d6985b_location-pin.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Complete<br/>Dashboard</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144af4d697ec_Icon%20Coin.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514cf1bd6985d_shopping-bag.svg" alt="" class="icon"/><div class="icon-circle circle-left"></div></div><h5>Creative<br/>Solutions</h5></div><div class="feature-card-line"><div class="icon-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514be49d69860_shopping-cart.svg" alt="" class="icon"/><div class="icon-circle"></div></div><h5>Powerful<br/>Analytics</h5></div></div></div></div><div class="div-block-92"><div data-w-id="97d2ec3c-7c75-d9f3-13d6-3e6589bb5a21" class="div-block-91"><div class="crm-bg"><div class="left-side"></div><div class="right-side"></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d72ceccebe431b66da9_Zendesk-Logo.png" loading="lazy" alt="" class="crm-logoimg zendesk"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d720f9f4d16177c650c_SurveyMonkey-Logo.png" loading="lazy" alt="" class="crm-logoimg surveymonkey"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f74bb2ed933ddfc3377690_Trustpilot_logo%201.png" loading="lazy" alt="" class="crm-logoimg trustpilot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d710925d652c0adb666_Snowflake_Logo.png" loading="lazy" alt="" class="crm-logoimg snowflake"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d702051bf00d5f88ea5_sprout-social-logo-horizontal-lockup-4x.png" loading="lazy" alt="" class="crm-logoimg sprout"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6d1b11575b79983d0a_salesforce.png" loading="lazy" alt="" class="crm-logoimg salesforce"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d73c6c6e894d4831b39_zoho-logo%201.png" loading="lazy" alt="" class="crm-logoimg zoho"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d723401e72be6b98444_Yotpo-logo.png" loading="lazy" alt="" class="crm-logoimg yotpo"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c18e3d5bf2ee63257_powerreviews.png" loading="lazy" alt="" class="crm-logoimg powerreviews"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png" loading="lazy" sizes="(max-width: 501px) 100vw, 501px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM-p-500.png 500w, 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class="crm-logoimg liveagent"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682b882b781fae6ae6_hubscpot.png" loading="lazy" alt="" class="crm-logoimg hubspot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6808eff7eadd3b86e7_gorgias.png" loading="lazy" alt="" class="crm-logoimg gorgias"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d670cad985763b84602_google%20play.png" loading="lazy" alt="" class="crm-logoimg googleplay"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e333ee620b4_delighted-logo-73CA984DC0-seeklogo.png" loading="lazy" alt="" class="crm-logoimg delighted"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e0ca6e620b3_bazaarvoice%201.png" loading="lazy" alt="" class="crm-logoimg bazaar"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66176ed1dcd10b582a_appstore.png" loading="lazy" alt="" class="crm-logoimg appstore"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66c40eed4f8175abba_amazon-logo-transparent.png" loading="lazy" alt="" class="crm-logoimg amazon"/></div><div class="crm-bg-second"><div class="left-side"></div><div class="right-side"></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d72ceccebe431b66da9_Zendesk-Logo.png" loading="lazy" alt="" class="crm-logoimg zendesk"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d720f9f4d16177c650c_SurveyMonkey-Logo.png" loading="lazy" alt="" class="crm-logoimg surveymonkey"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d710925d652c0adb666_Snowflake_Logo.png" loading="lazy" alt="" class="crm-logoimg snowflake"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f74bb2ed933ddfc3377690_Trustpilot_logo%201.png" loading="lazy" alt="" class="crm-logoimg trustpilot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d702051bf00d5f88ea5_sprout-social-logo-horizontal-lockup-4x.png" loading="lazy" alt="" class="crm-logoimg sprout"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6d1b11575b79983d0a_salesforce.png" loading="lazy" alt="" class="crm-logoimg salesforce"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d73c6c6e894d4831b39_zoho-logo%201.png" loading="lazy" alt="" class="crm-logoimg zoho"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c18e3d5bf2ee63257_powerreviews.png" loading="lazy" alt="" class="crm-logoimg powerreviews"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d723401e72be6b98444_Yotpo-logo.png" loading="lazy" alt="" class="crm-logoimg yotpo"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png" loading="lazy" sizes="(max-width: 501px) 100vw, 501px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png 501w" alt="" class="crm-logoimg qualtrics"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c39568e55a7e620b6_o_siebel_rgb.png" loading="lazy" alt="" class="crm-logoimg oracle"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6b6ebafc54e0b8c81c_Microsoft-Dynamics-crm.png" loading="lazy" alt="" class="crm-logoimg microsoft"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6bdb1add447fc35868_Medallia-color-logo.png" loading="lazy" alt="" class="crm-logoimg medallia"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6a9008f90ecb9aad36_logo-blue-socialstudio.png" loading="lazy" alt="" class="crm-logoimg socialstudio"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682ca6f4573303730c_LiveAgent-Reviews-420x320-20190329.png" loading="lazy" alt="" class="crm-logoimg liveagent"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682b882b781fae6ae6_hubscpot.png" loading="lazy" alt="" class="crm-logoimg hubspot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6808eff7eadd3b86e7_gorgias.png" loading="lazy" alt="" class="crm-logoimg gorgias"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d670cad985763b84602_google%20play.png" loading="lazy" alt="" class="crm-logoimg googleplay"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e333ee620b4_delighted-logo-73CA984DC0-seeklogo.png" loading="lazy" alt="" class="crm-logoimg delighted"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e0ca6e620b3_bazaarvoice%201.png" loading="lazy" alt="" class="crm-logoimg bazaar"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66176ed1dcd10b582a_appstore.png" loading="lazy" alt="" class="crm-logoimg appstore"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66c40eed4f8175abba_amazon-logo-transparent.png" loading="lazy" alt="" class="crm-logoimg amazon"/></div><div class="crm-bg-third"><div class="left-side"></div><div class="right-side"></div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d72ceccebe431b66da9_Zendesk-Logo.png" loading="lazy" alt="" class="crm-logoimg zendesk"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d720f9f4d16177c650c_SurveyMonkey-Logo.png" loading="lazy" alt="" class="crm-logoimg surveymonkey"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d710925d652c0adb666_Snowflake_Logo.png" loading="lazy" alt="" class="crm-logoimg snowflake"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f74bb2ed933ddfc3377690_Trustpilot_logo%201.png" loading="lazy" alt="" class="crm-logoimg trustpilot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d702051bf00d5f88ea5_sprout-social-logo-horizontal-lockup-4x.png" loading="lazy" alt="" class="crm-logoimg sprout"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6d1b11575b79983d0a_salesforce.png" loading="lazy" alt="" class="crm-logoimg salesforce"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d73c6c6e894d4831b39_zoho-logo%201.png" loading="lazy" alt="" class="crm-logoimg zoho"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c18e3d5bf2ee63257_powerreviews.png" loading="lazy" alt="" class="crm-logoimg powerreviews"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png" loading="lazy" sizes="(max-width: 501px) 100vw, 501px" srcset="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM-p-500.png 500w, https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c4028b8a4b4a0bbd4_RGB%20qualtrics%20XM.png 501w" alt="" class="crm-logoimg qualtrics"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6c39568e55a7e620b6_o_siebel_rgb.png" loading="lazy" alt="" class="crm-logoimg oracle"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6b6ebafc54e0b8c81c_Microsoft-Dynamics-crm.png" loading="lazy" alt="" class="crm-logoimg microsoft"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6bdb1add447fc35868_Medallia-color-logo.png" loading="lazy" alt="" class="crm-logoimg medallia"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6a9008f90ecb9aad36_logo-blue-socialstudio.png" loading="lazy" alt="" class="crm-logoimg socialstudio"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682ca6f4573303730c_LiveAgent-Reviews-420x320-20190329.png" loading="lazy" alt="" class="crm-logoimg liveagent"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d682b882b781fae6ae6_hubscpot.png" loading="lazy" alt="" class="crm-logoimg hubspot"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6808eff7eadd3b86e7_gorgias.png" loading="lazy" alt="" class="crm-logoimg gorgias"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d670cad985763b84602_google%20play.png" loading="lazy" alt="" class="crm-logoimg googleplay"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e333ee620b4_delighted-logo-73CA984DC0-seeklogo.png" loading="lazy" alt="" class="crm-logoimg delighted"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d6639568e0ca6e620b3_bazaarvoice%201.png" loading="lazy" alt="" class="crm-logoimg bazaar"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66176ed1dcd10b582a_appstore.png" loading="lazy" alt="" class="crm-logoimg appstore"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d66c40eed4f8175abba_amazon-logo-transparent.png" loading="lazy" alt="" class="crm-logoimg amazon"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60f65d723401e72be6b98444_Yotpo-logo.png" loading="lazy" alt="" class="crm-logoimg yotpo"/></div></div></div></div><div class="case-study-ingress"><div class="content-section-rem"><div class="container"><div class="w-layout-grid grid-content-large-remitly"><div class="content-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b6514dcdcd697eb_Flair.svg" alt="" class="accent"/><div class="div-block-95"><div class="category-tag-case-study"><div>Case Study</div></div><div class="caption-minutes">9 min read</div></div><h1>Automatic Customer Issue Discovery</h1><p class="paragraph-3">Read about our success with Remitly!</p><div class="quote-block-homepage"><blockquote><span class="text-span-2">“<em class="italic-text">Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.</em>”<em>‍<br/></em>- <strong>Jenny Waters</strong>, Senior Manager, Remitly</span></blockquote></div><a href="/case-studies/remitly" class="button-full button-space-top w-inline-block"><div>Read Case Study</div><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651463dcd697ef_Arrow%20Chevron.svg" alt="" class="chevron"/></a></div><div id="w-node-b8884098-dbe3-de4b-c532-8aa9ff5ae17a-d27946a4" class="div-block-96"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/61e510c8184bc133d91cd436_Group%20333.svg" loading="lazy" alt="" class="case-study-homepage-img"/></div><div class="full-image-wrap-copy"><div data-w-id="e38c97db-1583-1ea8-6394-968f0e7a7cdb" class="content-asset-wrap"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b65144390d69850_Product%20Toggles.svg" data-w-id="e38c97db-1583-1ea8-6394-968f0e7a7cdc" alt="" class="content-asset"/><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/608f2ced4b651488fed697ff_Dots.svg" loading="lazy" alt="" class="dots-asset-02-bottom"/></div><div class="background-square"></div></div></div></div></div><div class="client-section-grey"><div class="container"><h3 class="investors">Our Investors</h3><div class="w-layout-grid logo-grid spiral"><div class="logo-card"><img src="https://cdn.prod.website-files.com/608f2cec4b65146476d697af/60b86581880293be1d8c7111_5df73e01f1375504facaabf8_techstars-master-logo-color-600x380-p-500.png" alt="" class="company-logo bezos"/></div><div class="logo-card"><img 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