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Zendesk : le logiciel de gestion des collaborateurs basé sur l’IA

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d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R3opn6:--panel:2" aria-hidden="true" aria-labelledby=":R3opn6:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="sc-ad73ce74-2 gwZXua"><div class="sc-ad73ce74-1 jVwnya"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Business</p><ul><li><a href="/enterprise/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 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3H15.61l-1.209 5.994A2.5 2.5 0 0 1 11.952 12h-6.04a2.5 2.5 0 0 1-2.458-2.041L1.967 2H.5a.5.5 0 0 1-.5-.5Z" fill="currentColor"></path><path d="M7 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0Z" fill="currentColor"></path><path d="M13 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Retail</span></span></a></li><li><a href="/financial-services/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M3.566 0h8.868l-2 3H5.566l-2-3Z" fill="currentColor"></path><path d="M5.192 4h5.616l2.464 3H11a2 2 0 0 0-2 2v6c0 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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1h-5Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Messagerie et chat en direct</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" role="link" aria-label="IA et automatisations" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.714 1.714 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.714 1.714 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.714 1.714 0 0 1-1.157-1.25l-.207-.896Z" fill="currentColor"></path><path d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397L17.187 3Z" fill="currentColor"></path><path d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.143 2.143 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.143 2.143 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.143 2.143 0 0 0 1.455-1.557l.252-1.07Z" fill="currentColor"></path><path d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53l-.221-.822Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">IA et automatisations</span></span></a></li><li><a href="/customer-data-privacy-protection/" data-interaction-type="link-block" role="link" aria-label="Protection et confidentialité des données" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" 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8h3v5.5a1.5 1.5 0 0 1-3 0V8Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Centre d’aide</span></span></a></li><li><a href="/service/agent-workspace/" data-interaction-type="link-block" role="link" aria-label="Espace de travail d’agent" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M5 1H0v11.5A2.5 2.5 0 0 0 2.5 15H5V1Z" fill="currentColor"></path><path d="M16 1H6v4h10V1Z" fill="currentColor"></path><path d="M16 6H6v9h7.5a2.5 2.5 0 0 0 2.5-2.5V6Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Espace de travail d’agent</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" role="link" aria-label="Centre d’appels" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22.039 22.039 0 0 0 4.66 11.45a25.728 25.728 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908L8.04 4.16Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Centre d’appels</span></span></a></li><li><a href="/service/workforce-engagement-management/" data-interaction-type="link-block" role="link" aria-label="Engagement du personnel" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M8 0a2.5 2.5 0 0 0-1.718 4.317A4.315 4.315 0 0 0 4.234 6.01 3.5 3.5 0 0 1 7.964 9h.071a3.5 3.5 0 0 1 3.733-2.99 4.304 4.304 0 0 0-2.049-1.695A2.5 2.5 0 0 0 8 0Z" fill="currentColor"></path><path d="M12.289 7.127a2.5 2.5 0 0 0-2.506 4.19 4.285 4.285 0 0 0-1.867 1.432A4.633 4.633 0 0 0 7.028 15l-.002.013A4.51 4.51 0 0 0 7 15.5v.5h9v-.5c0-1.733-1.01-3.487-2.78-4.185a2.501 2.501 0 0 0-.93-4.188Z" fill="currentColor"></path><path d="M6.95 9a2.5 2.5 0 1 0-4.168 2.317C1.012 12.016 0 13.767 0 15.5v.5h6v-.5c0-1.27.448-2.56 1.289-3.572a4.246 4.246 0 0 0-1.07-.613A2.493 2.493 0 0 0 6.95 9Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Engagement du personnel</span></span></a></li></ul></div></div><div class="sc-ad73ce74-3 fyZrcZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Améliorez vos workflows</p><hr width="100" style="margin:8px 0" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/platform/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk 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class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Contactez notre équipe commerciale</span></span></span></button></div></div><div class="StyledCol-sc-inuw62-0 gVjZzb Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cBnYJO"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-workforce-management/hero-bg-711x711@2x.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn Cardsstyle__CardContainer-sc-1qrvtz6-0 bIlNYz"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">AVANTAGES</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Des employés organisés, c’est bon pour les affaires</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Cardsstyle__StyledRow-sc-1qrvtz6-1 bEEqbX kAGPdX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 igRmXq Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 grXaYb"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-management/benefits-col1-chart-120x120.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col1-chart-120x120.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col1-chart-120x120.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Gagnez en productivité</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Les rapports de performance et le suivi des activités en temps réel vous permettent de voir comment les agents passent leur temps et ainsi de faire gagner votre équipe en efficacité.</p></div></div><div class="StyledCol-sc-inuw62-0 igRmXq Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 grXaYb"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-management/benefits-col2-coin-120x120.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col2-coin-120x120.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col2-coin-120x120.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Gérez les coûts</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Les prévisions basées sur l’IA vous indiquent exactement le nombre d’agents dont vous aurez besoin, ce qui réduit le nombre d’heures supplémentaires et les erreurs de planification.</p></div></div><div class="StyledCol-sc-inuw62-0 igRmXq Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 grXaYb"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-management/benefits-col3-calendar-120x120.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col3-calendar-120x120.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col3-calendar-120x120.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Préservez votre temps</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Grâce à la planification automatique, vous pouvez personnaliser les horaires de chaque membre de l’équipe, et faire ainsi gagner du temps aux responsables et aux agents.</p></div></div><div class="StyledCol-sc-inuw62-0 igRmXq Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 grXaYb"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-workforce-management/benefits-col4-heart-hands-120x120.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col4-heart-hands-120x120.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-workforce-management/benefits-col4-heart-hands-120x120.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Des agents mieux équipés</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Les agents peuvent visualiser chaque tâche à l’avance et obtenir des informations détaillées sur leur travail. La clarté renforce la fidélité de l’équipe.</p></div></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">FONCTIONNALITÉS</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">La manière la plus simple de gérer votre personnel</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cWPZwT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 hxvtgj"><div class="Videostyle__VideoControls-sc-1xfs67l-2 eKkrZp"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="Un administrateur planifie les tâches quotidiennes de son équipe en fonction du type de ticket, des pauses et du déjeuner. Une couleur différente est attribuée à chaque catégorie." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Un administrateur planifie les tâches quotidiennes de son équipe en fonction du type de ticket, des pauses et du déjeuner. Une couleur différente est attribuée à chaque catégorie." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="L’administrateur peut suivre plus en détail le travail de chaque agent. Il peut consulter l’emploi du temps, le statut, le respect du planning et la productivité de l’agent, chacun de ces éléments étant représenté par un différent graphique à barres." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="L’administrateur peut suivre plus en détail le travail de chaque agent. Il peut consulter l’emploi du temps, le statut, le respect du planning et la productivité de l’agent, chacun de ces éléments étant représenté par un différent graphique à barres." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="« Zendesk fournira des analyses sur les performances de l’équipe et de l’agent. Ce tableau indique le temps de traitement moyen et le taux d’occupation d’un agent, mais vous pouvez le personnaliser pour l’adapter aux besoins de votre équipe. » " src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="« Zendesk fournira des analyses sur les performances de l’équipe et de l’agent. Ce tableau indique le temps de traitement moyen et le taux d’occupation d’un agent, mais vous pouvez le personnaliser pour l’adapter aux besoins de votre équipe. » " loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="Les administrateurs ne sont pas les seuls à pouvoir consulter les emplois du temps en détail. Les agents reçoivent également un graphique détaillé (avec un code couleur) de leur temps de travail." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Les administrateurs ne sont pas les seuls à pouvoir consulter les emplois du temps en détail. Les agents reçoivent également un graphique détaillé (avec un code couleur) de leur temps de travail." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 iZIMFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Prévisions de recrutement basées sur l’IA</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rae76:--panel:0" aria-hidden="false" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk analyse vos données historiques afin de prévoir vos besoins en personnel pour un jour, un mois ou une saison donnés. Réduisez les coûts des heures supplémentaires et les temps d’attente.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 hxvtgj"><div class="Videostyle__VideoControls-sc-1xfs67l-2 eKkrZp"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Création automatique de l’emploi du temps des agents</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Créez des emplois du temps à la minute près, avec les formations, les pauses et les types de tickets. Les agents bénéficient également d’une visibilité totale. Ainsi, tout le monde est sur la même longueur d’onde.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="Un administrateur planifie les tâches quotidiennes de son équipe en fonction du type de ticket, des pauses et du déjeuner. Une couleur différente est attribuée à chaque catégorie." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Un administrateur planifie les tâches quotidiennes de son équipe en fonction du type de ticket, des pauses et du déjeuner. Une couleur différente est attribuée à chaque catégorie." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord2-fr-fr.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Suivez l’activité de vos agents en temps réel</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Visualisez ce sur quoi les agents travaillent et obtenez des rapports personnalisés à la fin de la période de travail. Vous pouvez voir comment ils passent leur temps dans Zendesk et en dehors, et vérifier s’ils respectent leur emploi du temps.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="L’administrateur peut suivre plus en détail le travail de chaque agent. Il peut consulter l’emploi du temps, le statut, le respect du planning et la productivité de l’agent, chacun de ces éléments étant représenté par un différent graphique à barres." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="L’administrateur peut suivre plus en détail le travail de chaque agent. Il peut consulter l’emploi du temps, le statut, le respect du planning et la productivité de l’agent, chacun de ces éléments étant représenté par un différent graphique à barres." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord3-fr-fr.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:3" role="button" tabindex="0" aria-controls=":Rae76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Utilisez les analyses pour la planification et la personnalisation</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:3" aria-hidden="true" aria-labelledby=":Rae76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Les mesures permettent d’identifier les difficultés et les réussites au niveau des équipes, des types de tickets et des individus. Grâce aux données, vous pouvez déterminer rapidement comment déployer les agents et dans quel domaine.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="« Zendesk fournira des analyses sur les performances de l’équipe et de l’agent. Ce tableau indique le temps de traitement moyen et le taux d’occupation d’un agent, mais vous pouvez le personnaliser pour l’adapter aux besoins de votre équipe. » " src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="« Zendesk fournira des analyses sur les performances de l’équipe et de l’agent. Ce tableau indique le temps de traitement moyen et le taux d’occupation d’un agent, mais vous pouvez le personnaliser pour l’adapter aux besoins de votre équipe. » " loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord4-fr-fr.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:4" role="button" tabindex="0" aria-controls=":Rae76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Offrez plus de visibilité aux agents</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:4" aria-hidden="true" aria-labelledby=":Rae76:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Offrez aux agents la clarté dont ils ont besoin en leur permettant de consulter leur emploi du temps pour éviter des surprises au moment du pointage. Ils sauront aussi exactement s’ils en font trop ou s’ils ont besoin d’aide.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27742%27%20height=%27556%27/%3e"/></span><img alt="Les administrateurs ne sont pas les seuls à pouvoir consulter les emplois du temps en détail. Les agents reçoivent également un graphique détaillé (avec un code couleur) de leur temps de travail." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Les administrateurs ne sont pas les seuls à pouvoir consulter les emplois du temps en détail. Les agents reçoivent également un graphique détaillé (avec un code couleur) de leur temps de travail." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-workforce-management/features-accord5-fr-fr.png"/></noscript></span></span></div></div></section></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 ebYDJO"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div 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class="LinkCardstyle__LinkCardContent-sc-1cb7jpg-2 etrIKT"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M0 1h16v2H0V1Z" fill="currentColor"></path><path d="M0 4v8.5A2.5 2.5 0 0 0 2.5 15h11a2.5 2.5 0 0 0 2.5-2.5V4H0Zm12.473 10H3.527c.19-1.73 1.366-3.36 3.266-3.85a2.25 2.25 0 1 1 2.415-.001c1.901.489 3.073 2.12 3.264 3.851Z" fill="currentColor"></path></svg> Webinar</h2><p class="Headingstyle__HeadingRoot-sc-150xww-0 dcvNGf">Comment diriger une équipe d’agents performants</p></div><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="LinkCardstyle__StyledArrowRight-sc-1cb7jpg-1 fnDxxS"><path d="M18.948 11.15 15.399 7.6l1.202-1.202L22.202 12 16.601 17.6l-1.202-1.202 3.549-3.549H3v-1.7h15.948Z" fill="currentColor"></path></svg></span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" 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24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Ram76:--panel:0" aria-hidden="false" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div 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Pour démarrer un essai gratuit, contactez-nous <a href="/contact/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span>ici</span></span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Combien coûte la GRH de Zendesk ?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 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data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Pourquoi utiliser un logiciel de gestion des collaborateurs ?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">La gestion des collaborateurs est un ensemble d’outils qui permet de garder vos employés et systèmes opérationnels sur la bonne voie. Pour en savoir plus, consultez notre <a href="/blog/workforce-management/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span>guide</span></span></a> détaillé.</p></div></section></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hAcbkl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" 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