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https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27225%27%20height=%27365%27/%3e"/></span><img alt="Product screen: Chat window showing conversation flow" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Chat window showing conversation flow" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Une relation plus personnelle</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vos agents renforcent la relation client en offrant un service personnalisé à tous les niveaux, qui s’appuie sur l’intégration des données de CRM, de l’historique des licences et des abonnements, et de l’historique des configurations et des utilisations. Une vue à 360 ° du client est essentielle pour obtenir une forte fidélité à la marque.</p><a href="/platform/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Découvrez la plateforme Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27600%27%20height=%27327%27/%3e"/></span><img alt="Product screen: User details" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: User details" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Travailler de façon plus intelligente et plus rapide</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Améliorez la satisfaction des agents grâce à la détection d’intention et au tri automatisé, qui permettent de transmettre les tickets à un expert en la matière. Grâce au routage, à l’automatisation et aux workflows basés sur l’IA, les agents ne perdent plus de temps sur les tâches répétitives et les demandes courantes concernant les produits ou les pannes.</p><a href="/service/routing-and-intelligence/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Explorez les capacités du routage et de l’intelligence artificielle</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Product screen: Customer chat window" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Customer chat window" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Connectez vos équipes</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Permettez-leur de collaborer facilement avec d’autres équipes (front-end ou back-end) en unifiant vos canaux de communication internes. Intégrez des applications comme Jira et Slack pour rationaliser la remontée des tickets. Les agents bénéficient aussi d’un accès aux données partagées à partir de tableaux de bord prêts à l’emploi.</p><a href="/collaboration/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Voir tous les outils de collaboration interne</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Dashboard screen" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Dashboard screen" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Exploitez vos données pour améliorer la fidélité à votre marque</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Des outils de rapports et d’analyses prêts à l’emploi et personnalisés vous permettent de suivre le parcours d’un client et de fournir une assistance logicielle proactive avant que les problèmes ne prennent de l’ampleur. Utilisez les tableaux de bord personnalisés et les méthodes de collecte de commentaires pour évaluer le sentiment des clients et récompenser leur fidélité. Résultat : une stratégie de CX basée sur les données avec des agents prêts à vendre vos produits de manière incitative et croisée.</p><a href="/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Consulter les outils de rapports et d’analyses</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27748%27%20height=%27564%27/%3e"/></span><img alt="Ticket created by channel chart" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Ticket created by channel chart" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dDcybv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Découvrez ce que Zendesk peut faire</h2><a href="/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Obtenir une démo</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-software/logos/logo_qumu.png" alt="Logo: Qumu" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Construire une équipe d’assistance exceptionnelle pour booster la rétention des clients</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">« Malgré l’augmentation massive des demandes d’assistance sur la plateforme de l’entreprise, les mesures de satisfaction client et les taux de renouvellement sont toujours à des niveaux record. »</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Scott Gilbert</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Directeur principal de l’assistance mondiale chez Qumu</p></cite><a href="/customer/qumu/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">En savoir plus</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/QUMU-5.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iEPMHG"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-unity-gray.svg" alt="Logo: Unity" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Accélérer votre évolution grâce au self-service</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">« L’année dernière, nous avons redirigé près de 8 000 tickets vers le self-service mis en place par Zendesk. Cela représente une économie d’environ 1,3 million de dollars. »</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">David Schroeder</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Responsable principal des services d’assistance chez Unity</p></cite><a href="/customer/unity/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">En savoir plus</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 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pour les logiciels et services cloud","katamari-2":"Conservez vos clients avec une CX digitalisée","katamari-3":"Le secteur des logiciels et des services cloud est en plein essor, et les entreprises ont tout intérêt à consacrer autant d’énergie à prendre soin de leurs clients existants qu’à en trouver de nouveaux. Zendesk offrent aux entreprises de logiciels et de services cloud tous les outils et ressources nécessaires pour créer des expériences client harmonieuses et fidéliser les clients à grande échelle.","katamari-4":"Demandez une démo","katamari-5":"Rejoignez ces entreprises novatrices qui offrent des expériences clients d’exception","katamari-6":"L’approche Zendesk pour les logiciels et services cloud ","katamari-7":"Évoluez grâce au self-service","katamari-8":"Parfois, vos clients ont juste besoin d’une réponse rapide. Permettez à vos clients de trouver réponse par eux-mêmes 24h/24 et 7j/7 avec les bots basés sur l’IA, des centres d’aide personnalisés et des forums communautaires techniques qui répondent aux questions fréquentes.","katamari-9":"Explorez \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003enos outils de self-service et d’IA\u003c/span\u003e\u003c/a\u003e","katamari-10":"Adoptez une approche personnelle","katamari-11":"Vos relations client sont un atout essentiel — la base de leur fidélité. Rassemblez les données des utilisateurs et des comptes dans une vue à 360 degrés, notamment des données CRM intégrées, l’historique des abonnements et des licenses et l’historique de la configuration et de l’utilisation afin que vos agents puissent offrir un service personnalisé à tous les niveaux.","katamari-12":"Découvrez la \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eplateforme Zendesk\u003c/span\u003e\u003c/a\u003e","katamari-13":"Travaillez de façon plus intelligente et plus rapide","katamari-14":"Les agents d’assistance technique sont débordés. Utilisez la détection d’intention et le triage automatisé pour vous assurer que les tickets sont transmis à des experts en la matière. Réduisez le travail répétitif et gagnez du temps pour les demandes courantes de produits ou de défauts grâce au routage, à l’automatisation et aux workflows basés sur l’IA, tout en augmentant la satisfaction des agents.","katamari-15":"Explorez \u003ca href=\"/service/routing-and-intelligence/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ele routage et l’intelligence\u003c/span\u003e\u003c/a\u003e","katamari-16":"Connectez vos équipes","katamari-17":"Vos agents d’assistance ne sont pas seuls. Permettez-leur de collaborer facilement avec des équipes internes du monde entier en unifiant vos canaux de communication internes. Intégrez des applications telles que Jira et Slack pour harmoniser les remontées de tickets et partager des données avec des tableaux de bord prêts à l’emploi afin d’aider votre équipe à améliorer l’expérience client. ","katamari-18":"Consultez tous \u003ca href=\"/collaboration/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eles outils de collaboration\u003c/span\u003e\u003c/a\u003e","katamari-19":"Transformez vos données pour augmenter la fidélité client ","katamari-20":"Une stratégie CX axée sur les données est la base d’une assistance supérieure. Des outils de rapports et d’analyses prêts à l’emploi et personnalisés vous permettent de suivre le parcours d’un client et de fournir une assistance logicielle proactive avant que les problèmes ne prennent de l’ampleur. Avec des tableaux de bord personnalisés et des méthodes de collecte de commentaires, évaluez le sentiment des clients, récompensez leur fidélité et permettez aux agents de conduire des ventes incitatives et croisées. ","katamari-21":"Consultez \u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eles outils de rapports et d’analyses\u003c/span\u003e\u003c/a\u003e","katamari-22":"Programmez une démo","katamari-23":"Comment les entreprises de logiciels et de services cloud offrent des expériences clients personnalisées","katamari-24":"RÉTENTION DES CLIENTS","katamari-25":"Former des équipes d’assistance de premier ordre","katamari-26":"« Malgré l’augmentation massive des demandes d’assistance sur la plateforme de l’entreprise, les mesures de satisfaction client et les taux de renouvellement sont toujours à des niveaux record. »","katamari-27":"Scott Gilbert","katamari-28":"Directeur principal de l’assistance mondiale chez Qumu","katamari-29":"Comment \u003cspan class=\"faux-link\"\u003eQumu\u003c/span\u003e utilise Zendesk pour fournir une assistance client gagnante à grande échelle et fidéliser ses clients","katamari-swap-1":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003eLes clients d’abord\u003c/p\u003e\r\n\u003ch3 class=\"strong\"\u003eAllez encore plus loin\u003c/h3\u003e\r\n\u003ch5\u003e« Nous rappelons constamment à nos représentants que la taille de l’entreprise est sans importance. Ce qui compte, c’est d’aider nos clients à parvenir à leurs fins et à réaliser leurs rêves. »\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eDelano Mireles\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003eDirecteur de l’assistance mondiale\u003c/p\u003e\r\n\u003cimg class=\"shadow-light-gray customer-photo lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/use-cases/software-usecase-2.png\" alt=\"Photo de client 2\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/shipstation/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg style=\"height: 20px;\" class=\"lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/logos/shipstation_logo.svg\" alt=\"Logo : ShipStation\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003eDécouvrez comment \u003cspan class=\"faux-link\"\u003eShipStation\u003c/span\u003e utilise Zendesk pour permettre à ses équipes de collaborer.\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-36":"CRÉER UN CYCLE D’AMÉLIORATION POUR DEMAIN","katamari-37":"Accélérer votre évolution grâce au self-service","katamari-38":"« L’année dernière, nous avons redirigé près de 8 000 tickets vers le self-service mis en place par Zendesk. Cela représente une économie d’environ 1,3 million de dollars. »","katamari-39":"David Schroeder","katamari-40":"Responsable principal des services d’assistance chez Unity","katamari-41":"Comment \u003cspan class=\"faux-link\"\u003eUnity\u003c/span\u003e utilise l’automatisation et le self-service de Zendesk pour étendre son assistance à 3,9 milliards d’utilisateurs.","katamari-42":"Consolidez vos outils technologiques avec des intégrations partenaires","katamari-43":"Explorez notre Marketplace d’applications","katamari-44":"Explorez nos ressources","katamari-swap-2":"\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/8-companies-exceptional-customer-experience-at-scale/\"\u003e\u003ch4 class=\"card-heading\"\u003eComment 8 entreprises offrent une expérience client exceptionnelle à grande échelle\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eArticle de blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-1.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/help-customers-help-ai-infographic/\"\u003e\u003ch4 class=\"card-heading\"\u003eAidez vos clients à résoudre eux-mêmes leurs problèmes grâce à l’IA\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eAI\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-2.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eConsultez l’infographie\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/zendesk-benchmark-established-companies-win-digital-transformation/\"\u003e\u003ch4 class=\"card-heading\"\u003eComment des entreprises établies réussissent leur transformation numérique\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eRecherches et rapports\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-3.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez le rapport\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/best-commercial-forum-software/\"\u003e\u003ch4 class=\"card-heading\"\u003eLe meilleur logiciel de forum commercial\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eArticle de blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-4.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/customers-important-data/\"\u003e\u003ch4 class=\"card-heading\"\u003eProtection des données de vos clients\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eArticle de blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-5.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"https://www.dropbox.com/s/qnf8exrq0c3fv5m/PR-016064_compliance%20ds_D5_as.pdf?dl=0\" target=\"_blank\"\u003e\u003ch4 class=\"card-heading\"\u003eSécurité et conformité\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eFiche technique\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-6.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eTéléchargez la fiche d'information\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e","katamari-63":"Commencez dès aujourd’hui","katamari-65":"Essai gratuit","katamari-64":"Démo","_edit_lock":"1686153574:3661","_edit_last":"3661","zen-0":"ZENDESK POUR LE B2B","zen-1":"Évoluez à votre rythme","zen-2":"Vos clients veulent des expériences d’exception. Zendesk vous permet de fournir une expérience client optimale au fil de votre croissance.","zen-3":"Obtenir une démo","zen-4":"Des leaders qui offrent d’excellentes expériences clients","zen-5":"Adoptez une approche personnelle","zen-6":"Vous ne servez pas un seul utilisateur, vous aidez de nombreuses entreprises dont les besoins sont très différents. La plateforme Zendesk connecte toutes vos données clients pour vous offrir une vue intégrale de ceux-ci. Les agents peuvent facilement accéder à n’importe quel canal d’assistance à partir d’un seul et même endroit, ce qui leur permet de fournir une expérience personnalisée à chaque client.","zen-7":"Découvrez notre plateforme","zen-8":"Gagnez en agilité","zen-9":"Votre logiciel est le moteur de votre activité. Lorsque les demandes d’assistance augmentent, l’automatisation vous permet de diriger chaque ticket vers le bon agent. Tirez parti de l’IA et des tableaux de bord personnalisés pour rationaliser les processus qui boostent votre productivité.","zen-10":"En savoir plus au sujet du self-service et de l’IA","zen-11":"Harmonisez vos communications","zen-12":"Simplifiez la collaboration à l’international au sein de votre équipe, notamment en termes de résolution de bogues, de mises à jour et d’interactions avec les clients. Gérez tous vos outils de communication depuis un seul et même endroit. Intégrez des applications comme Slack et Jira, et partagez des informations sur des tableaux de bord pour améliorer votre expérience client.","zen-13":"Découvrez Zendesk Explore","zen-14":"Sécurité de haut niveau","zen-15":"Bénéficiez d’une sécurité fiable et évolutive pour votre entreprise. Avec Zendesk, vous êtes en conformité avec les normes les plus élevées du secteur, vous protégez ainsi les données clients à grande échelle.","zen-16":"En savoir plus sur la sécurité","zen-17":"Une intégration clé en main","zen-18":"Zendesk est facile à mettre en œuvre même si votre environnement est complexe. Vous pouvez faire rapidement évoluer vos opérations, former de nouveaux agents et lancer de nouveaux produits sans perdre de temps sur des tâches administratives fastidieuses. Notre équipe de services professionnels vous aide à configurer et intégrer les produits afin que vous puissiez vous concentrer sur ce qui compte vraiment.","zen-19":"Découvrez les services Zendesk","zen-20":"Découvrez ce que Zendesk peut faire","zen-21":"Obtenir une démo","zen-22":"Aidez vos clients sur n’importe quel canal","zen-23":"« Nous sommes constamment en train de réfléchir à la manière dont nous pouvons optimiser l’expérience de nos clients. Le client ne devrait pas avoir à ce se soucier de son interlocuteur au sein de l’organisation. Il devrait juste obtenir l’aide dont il a besoin. »","zen-24":"Jon Herstein","zen-25":"Vice-président principal de la réussite client chez Box","zen-26":"En savoir plus","zen-27":"Un petit plus qui fait toute la différence","zen-28":"« Nous disons toujours à nos commerciaux que ce qui compte, ce n’est pas la taille de l’entreprise. Ce qui compte, c’est d’amener le client où il veut et de l’aider à réaliser ses rêves. »","zen-29":"Delano Mireles","zen-30":"Directeur de l’assistance mondiale","zen-31":"En savoir plus","zen-32":"Intégrations partenaires","zen-33":"Explorez notre Marketplace d’applications","zen-34":"Découvrez nos ressources B2B","zen-35":"Comment 8 entreprises offrent une expérience client exceptionnelle à grande échelle","zen-36":"Article de blog","zen-37":"Lire l’article","zen-38":"Aidez les clients à s’auto-assister avec l’IA","zen-39":"IA","zen-40":"Consultez l’infographie","zen-41":"Comment des entreprises établies réussissent leur transformation numérique","zen-42":"Études et rapports","zen-43":"Lire le rapport","zen-44":"Le meilleur logiciel de forum commercial","zen-45":"Article de blog","zen-46":"Lire l’article","zen-47":"Commencer","zen-48":"Essai gratuit","zen-49":"Obtenir une démo","_tms_delivery":"2023-04-20 21:52:02","zen-50":"Zendesk pour les logiciels et services cloud","zen-51":"Transformez votre CX pour améliorer votre rétention","zen-52":"Les éditeurs de logiciels et de services cloud doivent accorder autant d’attention aux clients existants qu’aux nouveaux clients. Zendesk offre tous les outils et ressources nécessaires pour créer des expériences harmonieuses et fidéliser les clients à grande échelle.","zen-53":"Demandez une démo","zen-54":"Rejoignez ces entreprises innovantes qui ont transformé leur CX","zen-55":"Évoluez grâce au self-service","zen-56":"Parfois, vos clients ont juste besoin d’une réponse rapide. Permettez-leur de trouver des réponses par eux-mêmes 24h/24 et 7j/7 avec des assistants virtuels basés sur l’IA, des centres d’aide personnalisés et des forums communautaires techniques qui répondent aux questions les plus fréquentes.","zen-57":"Explorez nos outils de self-service et d’IA","zen-58":"Une relation plus personnelle","zen-59":"Vos agents renforcent la relation client en offrant un service personnalisé à tous les niveaux, qui s’appuie sur l’intégration des données de CRM, de l’historique des licences et des abonnements, et de l’historique des configurations et des utilisations. Une vue à 360 ° du client est essentielle pour obtenir une forte fidélité à la marque.","zen-60":"Découvrez la plateforme Zendesk","zen-61":"Travailler de façon plus intelligente et plus rapide","zen-62":"Améliorez la satisfaction des agents grâce à la détection d’intention et au tri automatisé, qui permettent de transmettre les tickets à un expert en la matière. Grâce au routage, à l’automatisation et aux workflows basés sur l’IA, les agents ne perdent plus de temps sur les tâches répétitives et les demandes courantes concernant les produits ou les pannes.","zen-63":"Explorez les capacités du routage et de l’intelligence artificielle","zen-64":"Connectez vos équipes","zen-65":"Permettez-leur de collaborer facilement avec d’autres équipes (front-end ou back-end) en unifiant vos canaux de communication internes. Intégrez des applications comme Jira et Slack pour rationaliser la remontée des tickets. Les agents bénéficient aussi d’un accès aux données partagées à partir de tableaux de bord prêts à l’emploi.","zen-66":"Voir tous les outils de collaboration interne","zen-67":"Exploitez vos données pour améliorer la fidélité à votre marque","zen-68":"Des outils de rapports et d’analyses prêts à l’emploi et personnalisés vous permettent de suivre le parcours d’un client et de fournir une assistance logicielle proactive avant que les problèmes ne prennent de l’ampleur. Utilisez les tableaux de bord personnalisés et les méthodes de collecte de commentaires pour évaluer le sentiment des clients et récompenser leur fidélité. Résultat : une stratégie de CX basée sur les données avec des agents prêts à vendre vos produits de manière incitative et croisée.","zen-69":"Consulter les outils de rapports et d’analyses","zen-70":"Construire une équipe d’assistance exceptionnelle pour booster la rétention des clients","zen-71":"« Malgré l’augmentation massive des demandes d’assistance sur la plateforme de l’entreprise, les mesures de satisfaction client et les taux de renouvellement sont toujours à des niveaux record. »","zen-72":"Scott Gilbert","zen-73":"Directeur principal de l’assistance mondiale chez Qumu","zen-74":"Accélérer votre évolution grâce au self-service","zen-75":"« L’année dernière, nous avons redirigé près de 8 000 tickets vers le self-service mis en place par Zendesk. 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parcours","canonical":"https://www.zendesk.fr/software/","seoTitle":"Solution de service client pour logiciels et services cloud | Zendesk","seoDescription":"Zendesk fournit le juste équilibre entre simplicité et sophistication pour aider les entreprises de logiciels et de services cloud à offrir les meilleures expériences possibles à leurs 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