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style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/red-sweater.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj Introstyle__IntroRoot-sc-1f5erxy-0 fzrNwH"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Alias Zendesk Guide</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Un service qui profite à tous</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">Les clients aiment les solutions rapides et pratiques, et pour cela rien ne vaut le self-service : c’est pourquoi une base de connaissances est primordiale pour votre stratégie d’expérience client. Notre logiciel de Centre d’aide organise les connaissances et donne aux clients et aux agents les moyens de réussir grâce à ces informations. </p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-91beedf-2 bCLZOu"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0M7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5M15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16m-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.52.52 0 0 1-.059-.463l-.001.004a3.52 3.52 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Pratique pour les clients</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Les clients apprécient de pouvoir trouver de l’aide comme bon leur semble.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-91beedf-0 BWFYo"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6m-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Pratique pour les agents</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Les agents peuvent s’assurer que les connaissances sont à jour et pertinentes.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-91beedf-1 enoCPt"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Bénéfique pour l’entreprise</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vous réduisez les coûts d’assistance et le volume de tickets : les agents peuvent ainsi se concentrer sur les problèmes plus sérieux et offrir une assistance d’excellence.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Instantané et simple</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">L’assistance à la mode du client</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certains clients préfèrent s’aider par eux-mêmes. Pour les contenter, mettez les réponses dont ils ont besoin à leur disposition grâce à une base de connaissances et à un centre d’aide en ligne intelligents. Ainsi, les clients peuvent facilement résoudre leurs problèmes sans avoir à vous contacter par e-mail ou vous appeler. Avec le widget Web et le SDK mobile, vous pouvez même aller plus loin en proposant un self-service contextuel au sein de votre produit ou de votre site Web.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27234%27%20height=%27339%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">La connaissance, partout</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Toujours au goût du jour</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Les équipes d’assistance ont de vastes connaissances au sujet des problèmes des clients... et de la façon de les résoudre. Recueillez leurs connaissances et mettez-les à la disposition des clients avec la Publication d’équipe. Des articles sur les questions fréquentes, les détails des produits, vos politiques, etc. seront les bienvenus. Ne négligez pas votre self-service et permettez aux agents de mettre le contenu à jour pour qu’il soit toujours pertinent, même quand votre entreprise est en pleine croissance.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27233%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Vous avez carte blanche</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Faites-en le vôtre</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vous rêvez de souplesse et de contrôle pour votre centre d’aide ? Pensez aux thèmes personnalisés. Ils vous offrent une liberté totale pour organiser votre contenu et permettre à vos clients de trouver facilement ce dont ils ont besoin. Vous pouvez même créer des centres d’aide dédiés à différents publics, régions ou marques et en traduire le contenu dans plus de 40 langues.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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de centre d’aide","katamari-2":"Tout un savoir à partager","katamari-3":"Créez une base de connaissances intelligente pour aider clients et agents","katamari-cta-1":"Commencez votre essai gratuit","katamari-cta-2":"Démo","katamari-4":"Alias Zendesk Guide","katamari-5":"Un service qui profite à tous","katamari-6":"Les clients aiment les solutions rapides et pratiques, et pour cela rien ne vaut le self-service : c’est pourquoi une base de connaissances est primordiale pour votre stratégie d’expérience client. Notre logiciel de Centre d’aide organise les connaissances et donne aux clients et aux agents les moyens de réussir grâce à ces informations. ","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_evmlbbi4cs popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Pratique pour les clients","katamari-8":"Les clients apprécient de pouvoir trouver de l’aide comme bon leur semble.","katamari-9":"Pratique pour les agents","katamari-10":"Les agents peuvent s’assurer que les connaissances sont à jour et pertinentes.","katamari-11":"Bénéfique pour l’entreprise","katamari-12":"Vous réduisez les coûts d’assistance et le volume de tickets : les agents peuvent ainsi se concentrer sur les problèmes plus sérieux et offrir une assistance d’excellence.","katamari-13":"Instantané et simple","katamari-14":"L’assistance à la mode du client","katamari-15":"Certains clients préfèrent s’aider par eux-mêmes. Pour les contenter, mettez les réponses dont ils ont besoin à leur disposition grâce à une base de connaissances et à un centre d’aide en ligne intelligents. Ainsi, les clients peuvent facilement résoudre leurs problèmes sans avoir à vous contacter par e-mail ou vous appeler. Avec le widget Web et le SDK mobile, vous pouvez même aller plus loin en proposant un self-service contextuel au sein de votre produit ou de votre site Web.","katamari-swap-2":"\u003cp class=\"supertitle\"\u003eLa connaissance, partout\u003c/p\u003e\r\n\u003ch2\u003eToujours au goût du jour\u003c/h2\u003e\r\n\u003cp\u003eLes équipes d’assistance ont de vastes connaissances au sujet des problèmes des clients... et de la façon de les résoudre. Recueillez leurs connaissances et mettez-les à la disposition des clients avec la \u003cspan class=\"wistia_embed wistia_async_8do8m5vdhu popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003ePublication d’équipe\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e. Des articles sur les questions fréquentes, les détails des produits, vos politiques, etc. seront les bienvenus. Ne négligez pas votre self-service et permettez aux agents de mettre le contenu à jour pour qu’il soit toujours pertinent, même quand votre entreprise est en pleine croissance.\u003c/p\u003e","katamari-16":"Vous avez carte blanche","katamari-17":"Faites-en le vôtre","katamari-18":"Vous rêvez de souplesse et de contrôle pour votre centre d’aide ? Pensez aux thèmes personnalisés. Ils vous offrent une liberté totale pour organiser votre contenu et permettre à vos clients de trouver facilement ce dont ils ont besoin. Vous pouvez même créer des centres d’aide dédiés à différents publics, régions ou marques et en traduire le contenu dans plus de 40 langues.","katamari-19":"Aperçu des fonctionnalités","katamari-20":"Une approche intelligente du self‑service","katamari-21":"Aidez vos experts","katamari-22":"Partagez des recommandations d’articles basées sur l’IA au sein des \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etickets\u003c/span\u003e\u003c/a\u003e d’assistance, marquez le contenu obsolète pour qu’il soit amélioré et demandez aux agents de rédiger de nouveaux articles pour votre base de connaissances.","katamari-swap-3":"\u003ch5\u003eEntretenez vos connaissances\u003c/h5\u003e\r\n\u003cp\u003eAvec les \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003esuggestions de contenu\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e (Disponible en anglais uniquement) fondées sur l’IA, apprenez quels articles sont les plus utiles à vos clients et ceux que vous devriez supprimer de votre base de connaissances.\u003c/p\u003e","katamari-swap-4":"\u003ch5\u003eCréez un contenu polyvalent\u003c/h5\u003e\r\n\u003cp\u003eCréez, gérez et mettez à jour du contenu réutilisable dans plusieurs articles et Centres d’aide grâce aux \u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eblocs de contenu\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e.\u003c/p\u003e","katamari-23":"Allez au-delà du centre d’aide en ligne","katamari-24":"Permettez aux clients d’accéder à du contenu utile stocké ailleurs que dans votre centre d’aide, par exemple dans des blogs ou d’autres ressources.","katamari-25":"Aidez vos experts","katamari-26":"Partagez des recommandations d’articles basées sur l’IA au sein des \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etickets\u003c/span\u003e\u003c/a\u003e d’assistance, marquez le contenu ancien pour qu’il soit amélioré et demandez aux agents de rédiger de nouveaux articles pour votre base de connaissances.","katamari-27":"Entretenez vos connaissances","katamari-swap-5":"\u003cp\u003eAvec les \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003esuggestions de contenu\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e (Disponible en anglais uniquement) fondées sur l’IA, apprenez quels articles sont les plus utiles à vos clients et ceux que vous devriez supprimer de votre base de connaissances.\u003c/p\u003e","katamari-28":"Créez un contenu polyvalent","katamari-swap-6":"\u003cp\u003eCréez, gérez et mettez à jour du contenu réutilisable dans plusieurs articles et Centres d’aide grâce aux \u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eblocs de contenu\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e.\u003c/p\u003e","katamari-29":"Allez au-delà du centre d’aide en ligne","katamari-30":"Permettez aux clients d’accéder à du contenu utile stocké ailleurs que dans votre centre d’aide, par exemple dans des blogs ou d autres ressources.","katamari-anchor-1":"Découvrez toutes les fonctionnalités","katamari-swap-7":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded vertically-centered\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png\" alt=\"Logo : Evernote\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n« Le Centre d’aide de Zendesk est très simple à utiliser et on adore ! Grâce aux rapports, on peut connaître les articles les plus consultés et optimiser notre contenu pour satisfaire au mieux nos clients. »\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eGerald Hastie\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eDirecteur de l’expérience client mondiale chez \u003ca href=\"/customer/evernote/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 push-small-1 push-medium-2 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-31":"\u003cspan class=\"stat-figure\"\u003e12 %\u003c/span\u003e de tickets en moins grâce au self-service","katamari-32":"\u003cspan class=\"stat-figure\"\u003e200\u003c/span\u003e millions d’utilisateurs","katamari-33":"Explorez les ressources de notre centre d’aide","katamari-swap-8":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/knowledge-base-article-template/\"\u003e\r\n \u003ch4\u003e5 composants d’un modèle d’article de base de connaissances efficace\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/5-knowledge-base-design-best-practices/\"\u003e\r\n \u003ch4\u003e10 stratégies de base pour créer et concevoir une base de connaissances\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/scalable-self-service-support-tailor-made-every-company/\"\u003e\r\n \u003ch4\u003eUne stratégie de self-service évolutive pour chaque entreprise\u003c/h4\u003e\r\n \u003cp\u003eE-book\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn from your peers\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/optimize-self-service-right-metrics/\"\u003e\r\n \u003ch4\u003eDécouvrez les meilleures mesures du self-service\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eObtenez les données\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-34":"Le service client n’est pas chose facile… Zendesk le simplifie.","katamari-cta-3":"Commencez votre essai gratuit","katamari-cta-4":"Démonstration","_edit_lock":"1700089568:2901","_edit_last":"2901","_yoast_wpseo_sitemap-include":"-","l10n-variant-promo-eyebrow":"\u003cstrong\u003eBon à savoir\u003c/strong\u003eZendesk est en ce moment à -25 %. C’est cadeau !\u003ca href='/mc/black-friday-2021/' class='anchor' target=''\u003e\u003cspan\u003eProfiter de l’offre\u003c/span\u003e\u003c/a\u003e","zen-wn22q4-eyebrow-promo":"\u003cstrong\u003eUne offre à ne pas manquer\u003c/strong\u003e Profitez de - 25 % sur Zendesk jusqu’au 2 déc \u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/a\u003e","l10n-variant-black-friday-eyebrow":"\u003cstrong\u003eUne offre à ne pas manquer\u003c/strong\u003e Profitez de - 25 % sur Zendesk jusqu’au 2 déc \u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/a\u003e","zen-breadcrumb1Text":"Zendesk pour le service client","zen-breadcrumb2Text":"Centre d’aide","l10n-variant-swap-1-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg","l10n-variant-swap-1-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x","l10n-variant-swap-1-videoid__0":"evmlbbi4cs","l10n-variant-swap-2-p__0":"La connaissance, partout","l10n-variant-swap-2-h2__1":"Toujours au goût du jour","l10n-variant-swap-2-p__2":"Les équipes d’assistance ont de vastes connaissances au sujet des problèmes des clients... et de la façon de les résoudre. Recueillez leurs connaissances et mettez-les à la disposition des clients avec la Publication d’équipe. Des articles sur les questions fréquentes, les détails des produits, vos politiques, etc. seront les bienvenus. Ne négligez pas votre self-service et permettez aux agents de mettre le contenu à jour pour qu’il soit toujours pertinent, même quand votre entreprise est en pleine croissance.","l10n-variant-swap-2-span__3":"Publication d’équipe","l10n-variant-swap-2-span__4":"Publication d’équipe","l10n-variant-swap-3-h5__0":"Entretenez vos connaissances","l10n-variant-swap-3-p__1":"Avec les suggestions de contenu (Disponible en anglais uniquement) fondées sur l’IA, apprenez quels articles sont les plus utiles à vos clients et ceux que vous devriez supprimer de votre base de connaissances.","l10n-variant-swap-3-span__2":"suggestions de contenu","l10n-variant-swap-3-span__3":"suggestions de contenu","l10n-variant-swap-4-h5__0":"Créez un contenu polyvalent","l10n-variant-swap-4-p__1":"Créez, gérez et mettez à jour du contenu réutilisable dans plusieurs articles et Centres d’aide grâce aux blocs de contenu.","l10n-variant-swap-4-span__2":"blocs de contenu","l10n-variant-swap-4-span__3":"blocs de contenu","l10n-variant-swap-5-p__0":"Avec les suggestions de contenu (Disponible en anglais uniquement) fondées sur l’IA, apprenez quels articles sont les plus utiles à vos clients et ceux que vous devriez supprimer de votre base de connaissances.","l10n-variant-swap-5-span__1":"suggestions de contenu","l10n-variant-swap-5-span__2":"suggestions de contenu","l10n-variant-swap-6-p__0":"Créez, gérez et mettez à jour du contenu réutilisable dans plusieurs articles et Centres d’aide grâce aux blocs de contenu.","l10n-variant-swap-6-span__1":"blocs de contenu","l10n-variant-swap-6-span__2":"blocs de contenu","l10n-variant-swap-7-img-data-src__0":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png","l10n-variant-swap-7-img-alt__0":"Logo : Evernote","l10n-variant-swap-7-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x","l10n-variant-swap-7-blockquote__0":"« Le Centre d’aide de Zendesk est très simple à utiliser et on adore ! Grâce aux rapports, on peut connaître les articles les plus consultés et optimiser notre contenu pour satisfaire au mieux nos clients. »","l10n-variant-swap-7-p__1":"Gerald Hastie","l10n-variant-swap-7-p__2":"Directeur de l’expérience client mondiale chez \u003ca href=\"/customer/evernote/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-8-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__2":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__3":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x","l10n-variant-swap-8-h4__0":"5 composants d’un modèle d’article de base de connaissances efficace","l10n-variant-swap-8-p__1":"Article","l10n-variant-swap-8-p__2":"En savoir plus","l10n-variant-swap-8-span__3":"En savoir plus","l10n-variant-swap-8-h4__4":"10 stratégies de base pour créer et concevoir une base de connaissances","l10n-variant-swap-8-p__5":"Article","l10n-variant-swap-8-p__6":"En savoir plus","l10n-variant-swap-8-span__7":"En savoir plus","l10n-variant-swap-8-h4__8":"Une stratégie de self-service évolutive pour chaque entreprise","l10n-variant-swap-8-p__9":"E-book","l10n-variant-swap-8-p__10":"Learn from your peers","l10n-variant-swap-8-span__11":"Learn from your peers","l10n-variant-swap-8-h4__12":"Découvrez les meilleures mesures du self-service","l10n-variant-swap-8-p__13":"Article","l10n-variant-swap-8-p__14":"Obtenez les données","l10n-variant-swap-8-span__15":"Obtenez les données","_tms_delivery":"2023-12-12 17:25:20","canonical":"https://www.zendesk.fr/service/help-center/","seoTitle":"Meilleur logiciel de centre d’aide et base de connaissances en 2023 | Base de connaissances Zendesk","seoDescription":"Notre logiciel de centre d’aide organise vos connaissances et offre à vos clients et agents les moyens de réussir grâce à ces informations. Commencez un essai gratuit dès aujourd’hui.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3QYizp4","facebook":"https://zdsk.co/49Ga60Y","linkedin":"https://zdsk.co/49AG1zY"},"path":"/service/help-center/","title":"Capacités - Centre d’aide","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-12-12 19:25:20","updatedAtFormatted":"12 décembre 2023","content":""},"preview":false,"id":202108006,"locale":"fr"},"__lang":"fr","__namespaces":{"header":{"brand_logoname_blog":"Blog Zendesk","newsroom":"Actualités","brand_subtitle_newsroom":"Nouvelles et annonces de l’entreprise","marketplace":"Marketplace","arialabel_toggle":"Passer sur le menu mobile","arialabel_search":"Rechercher","contact_us":"Nous contacter","primary_btn":"Essai gratuit","primary_btn_blog":"Essayez gratuitement","secondary_btn_pricing":"J’en profite","secondary_btn_login":"Se connecter","secondary_btn_demo":"Regardez la démo","return_to_homepage":"Aller à la page d’accueil Zendesk","newsroom_navlink_press_releases":"Communiqués de presse","newsroom_navlink_media":"Ressources médias","primary_btn_newsroom":"Contact","dropdown_products":"Produits","dropdowns_service_title":"Zendesk pour le service client","dropdowns_service_subtitle":"Une solution de service client complète","dropdowns_sell_title":"Zendesk pour les ventes","dropdowns_sell_subtitle":"Une solution de vente novatrice","dropdown_products_platform_title":"Plateforme Sunshine","dropdown_products_platform_subtitle":"Une plateforme rapide, ouverte et flexible","dropdown_products_marketplace_subtitle":"Applications, intégrations et 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client","dropdown_resources_jp":"Bibliothèque","dropdown_resources":"Ressources","dropdown_resources_blog_subtitle":"Guides, rapports et meilleures pratiques","dropdown_resources_events_title":"Événements et webinaires","dropdown_resources_events_subtitle":"Pour apprendre à votre rythme","dropdown_resources_training_title":"Formations et certifications","dropdown_resources_training_subtitle":"Apprenez à utiliser Zendesk et montrez votre expertise","dropdown_resources_community_title":"Communauté","dropdown_resources_community_subtitle":"Communiquez, apprenez et échangez avec des utilisateurs Zendesk","dropdown_resources_prof_srvcs_title":"Services professionnels","dropdown_resources_prof_srvcs_subtitle":"Bénéficiez de recommandations pratiques, d’une assistance dédiée et de conseils d’experts","dropdown_resources_whats_new_title":"Quoi de neuf chez Zendesk ?","dropdown_resources_whats_new_subtitle":"Découvrez les dernières nouveautés produit","dropdown_resources_developers_title":"API 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