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href="/company/privacy-and-data-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk-Website für Datenschutz und Datensicherheit</a></li><li><a href="/company/agreements-and-terms/privacy-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenschutzrichtlinie</a></li><li><a href="/company/agreements-and-terms/cookie-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie-Richtlinie</a></li><li><a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Auftragsverarbeitungsvertrag</a></li><li><a href="/company/ccpa-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CCPA-Nachtrag PowerForm</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1&acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LGPD-Nachtrag PowerForm<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">BAA-PowerForm</a></li><li><a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zu behördlichen Datenanforderungen</a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Richtlinien</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenaufbewahrungsrichtlinie<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/agreements-and-terms/promotional-credits-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie für Guthaben zu Werbezwecken (Aktionsgutschriften)</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regionale Richtlinie für das Hosting von Daten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie für Auftragsverarbeiter im Unterauftragsverhältnis<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie von Zendesk zu Benutzerinhalten und Benutzergebaren<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Produktbedingungen</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zugänglichkeitsrichtlinie</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zu produktinternen Cookies<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Dienstspezifische Bedingungen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Bedingungen für kostenlose Probezugänge und Beta-Dienste</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Kostenlose Tests</a></li><li><a href="/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beta-Dienste</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section class="SL_swap" id="terms-of-use"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Nutzungsbedingungen für die Website</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mit Wirkung zum 1. November 2018 haben Zendesk, Inc. („Zendesk“) und seine Tochtergesellschaften (gemeinsam „Zendesk-Gruppe“ oder „wir“ oder „uns“ oder „unser“) die Bedingungen aktualisiert, die für die Nutzer unserere Website (wie in diesen Nutzungsbedingungen definiert) gelten. Im Sinne dieser Nutzungsbedingungen bezieht sich der Begriff „Websites“ zusammenfassend auf <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">www.zendesk.com<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> sowie die anderen Websites, welche die Zendesk-Gruppe betreibt und die auf diese Nutzungsbedingungen verweisen. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir stellen Ihnen die Website vorbehaltlich dieser Nutzungsbedingungen („Bedingungen“) bereit, die von uns von Zeit zu Zeit gemäß Abschnitt 1 in diesen Nutzungsbedingungen aktualisiert werden können. Durch den Zugriff auf und die Nutzung der Websites akzeptieren Sie diese Bedingungen, die Datenschutzrichtlinie von Zendesk, die Sie <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/company/customers-partners/privacy-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> finden, und die Cookie-Richtlinie von Zendeks, die Sie <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/company/customers-partners/cookie-policy/?cta=cookie" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>finden, und erklären sich damit einverstanden, an diese gebunden zu sein. Wenn Sie diesen Bedingungen nicht zustimmen, sollten Sie nicht auf unsere Websites zugreifen oder diese nutzen. Darüber hinaus unterliegen Sie bei dem Zugriff auf die Websites allen veröffentlichten Richtlinien oder Regeln, die für die Website gelten und die von Zeit zu Zeit veröffentlicht oder geändert werden können. Alle diese Richtlinien oder Regeln werden hiermit durch Verweis in diese Bedingungen aufgenommen. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Diese Bedingungen gelten nicht für Ihren Zugang zu den und Ihre Nutzung der Produkte und Dienstleistungen, die wir für ein Abonnement auf unseren Websites vermarkten (unsere „Dienste“). Die Praktiken und Richtlinien, einschließlich der Art und Weise, wie wir elektronische Daten, Texte, Nachrichten, Mitteilungen oder anderen Materialien, die Sie an die Dienste übermitteln und innerhalb der Dienste speichern („Dienst-Daten“), schützen, sammeln und nutzen, sind in unserem Rahmen-Abonnementvertrag, der <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/company/customers-partners/master-subscription-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>verfügbar ist, oder in einer anderen anwendbaren Vereinbarung zwischen Ihnen und einem Mitglied der Zendesk-Gruppe in Bezug auf Ihren Zugriff auf und Ihre Nutzung dieser Dienste („Dienstvereinbarung“ bezeichnet) detailliert beschrieben und geregelt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>1. Änderungen der Bedingungen. </strong>Diese Bedingungen oder Teile davon können von uns jederzeit geändert werden, einschließlich der Hinzufügung oder Streichung von Bedingungen, und derartige Änderungen, Hinzufügungen oder Streichungen werden sofort nach der Veröffentlichung wirksam. Ihre Nutzung der Websites nach einer solchen Veröffentlichung gilt als Ihre Zustimmung zu diesen Änderungen, Hinzufügungen oder Streichungen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>2. Änderungen an der Website. </strong>Wir sind berechtigt, jeden Aspekt, jede Dienstleistung oder Funktion der Website jederzeit zu ändern oder einzustellen, einschließlich, jedoch nicht beschränkt auf den Inhalt, die Verfügbarkeit und die für den Zugriff oder die Nutzung erforderlichen Geräte.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>3. Registrierung. </strong>Sie können die Möglichkeit erhalten, sich per Online-Registrierungsformular oder durch die Teilnahme an interaktiven Bereichen (wie nachstehend definiert), wie beispielsweise Foren und andere Community-Funktionen, zur Erstellung eines Benutzer-Accounts („Ihr Account”) zu registrieren, das Ihnen ermöglicht, von uns Informationen zu empfangen und/oder an bestimmten Funktionen auf den Websites teilzunehmen. Wir verwenden die von Ihnen zur Verfügung gestellten Informationen in Übereinstimmung mit der Datenschutzrichtlinie. Durch Ihre Registrierung erklären und gewährleisten Sie, dass alle von Ihnen angegebenen Informationen aktuell, vollständig und nach bestem Wissen korrekt sind. Sie stimmen zu, Ihre Informationen auf den Websites zu pflegen und umgehen zu aktualisieren, damit sie aktuell, vollständig und korrekt bleiben. Sie sind für die Beschaffung und Pflege der Konnektivität, sämtlicher Computersoftware und -hardware sowie sonstiger Ausstattung, die für den Zugang zu den Websites oder deren Nutzung erforderlich ist, sowie für alle damit verbundenen Kosten verantwortlich.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4. Richtlinien für Benutzerinhalte. </strong>Die folgenden Bedingungen gelten für den von Ihnen eingereichten Inhalt:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.1</strong> Die Websites können Kommentarbereiche, Diskussionsforen oder andere interaktive Funktionen („interaktive Bereiche”) enthalten, in denen Sie benutzergenerierten Inhalt, Kommentare, Videos, Fotos, Nachrichten, andere Materialien oder Elemente (zusammenfassend „Benutzerinhalte”) einstellen oder hochladen können. Sie sind allein für die Nutzung der interaktiven Bereiche verantwortlich und nutzen dies auf eigenes Risiko. Die interaktiven Bereiche sind für Personen ab einem Alter von 13 Jahren zugänglich. Durch die Übermittlung von Benutzerinhalten an einen interaktiven Bereich versichern Sie, dass Sie mindestens 13 Jahre alt sind und dass Sie, falls Sie jünger als 18 Jahre alt sind, entweder ein mündiger Minderjähriger sind oder die Zustimmung Ihrer Eltern oder Ihres Vormundes eingeholt haben, um diesen Bestimmungen zuzustimmen, Inhalt zu übermitteln und an den Websites teilzunehmen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.2</strong> Durch die Übermittlung von Benutzerinhalten oder die Teilnahme in einem interaktiven Bereich innerhalb oder in Verbindung mit den Websites erklären Sie sich damit einverstanden, keine Benutzerinhalte hochzuladen, zu veröffentlichen oder anderweit zu übermitteln, die (a) die Rechte anderer verletzen oder in irgendeiner Weise beeinträchtigen, einschließlich Aussagen, die andere verleumden, belästigen, schikanieren oder bedrohen können; (b) von denen Sie wissen, dass sie falsch, irreführend oder unzutreffend sind; (c) unverhohlene Äußerungen von Fanatismus, Rassismus, rassistisch oder ethnisch anstößige Inhalte, Hassreden, Beleidigungen, Vulgaritäten oder Profanität enthalten oder befürworten; (d) Pornografie oder sexuell eindeutige Inhalte, Pädophilie, Inzest, Bestialität oder anderweitig obzöne oder unzüchtige Inhalte enthalten oder befürworten; (e) gegen ein Gesetz verstoßen oder Anleitungen zu gefährlichen, illegalen oder räuberischen Handlungen geben oder illegale Aktivitäten diskutieren, mit der Absicht, diese zu begehen; (f) gewalttätiges Verhalten befürworten; (g) eine begründete Gefahr für persönliche oder öffentliche Sicherheit darstellen; (h) gewalttätige Bilder von Tötung oder körperlicher Misshandlung enthalten, die offenbar ausschließlich oder hauptsächlich zu ausbeuterischen, lustvollen oder unbegründeten Zwecken aufgenommen wurden; (i) durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumrecht geschützt sind, ohne dass der Inhaber des Urheberrechts, der Marke, des Geschäftsgeheimnisses, des Veröffentlichungsrechts oder des anderen Eigentumsrechts dies ausdrücklich genehmigt hat. Die Beweislast dafür, dass Benutzerinhalte nicht durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumsrecht geschützt sind, liegt bei Ihnen. Sie haften allein für alle Schäden, die aus einer Verletzung von Urheberrechten, Marken, Geschäftsgeheimnissen, Veröffentlichungsrechten oder anderen Eigentumsrechten resultieren, sowie für alle anderen Schäden, die aus einer solchen Übermittlung entstehen. Jede Person, die nach alleinigem Ermessen von Zendesk das geistige Eigentum oder andere Rechte anderer verletzt hat, darf keine weiteren Beiträge an die Websites übermitteln oder auf diesen veröffentlichen; (j) sich nicht allgemein auf das vorgesehene Thema eines interaktiven Bereichs beziehen; (k) unaufgefordertes oder nicht genehmigtes Werbe- oder Verkaufsförderungsmaterial in Bezug auf Produkte oder Dienstleistungen, „Junk Mail“, „Spam“, „Kettenbriefe“, „Schneeballsysteme“ oder andere Formen der Aufforderung enthalten oder (l) den Namen oder das Bildnis einer identifizierbaren natürlichen Person ohne deren Zustimmung verwenden: Die Beweislast dafür, dass Benutzerinhalte nicht durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumsrecht geschützt sind, liegt bei Ihnen. Sie haften allein für alle Schäden, die aus einer Verletzung von Urheberrechten, Marken, Geschäftsgeheimnissen, Veröffentlichungsrechten oder anderen Eigentumsrechten resultieren, sowie für alle anderen Schäden, die aus einer solchen Übermittlung entstehen. Jede Person, die nach alleinigem Ermessen von Zendesk das geistige Eigentum oder andere Rechte anderer verletzt hat, darf keine weiteren Beiträge an die Websites übermitteln oder auf diesen veröffentlichen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.3</strong> Sie verpflichten sich, weder direkt noch indirekt die Billigung von Benutzerinhalten durch die Zendesk-Gruppe darzustellen oder anzudeuten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.4</strong> Sie verpflichten sich, keine Benutzerinhalte, keine Software oder andere Materialien hochzuladen, einzustellen oder anderweitig zu übertragen, die einen Virus oder andere schädliche oder störende Komponenten enthalten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.5</strong> Sie verpflichten sich, keine Dienste, Technologien oder automatisierten Systeme zu verwenden, um die Anzahl der Seitenaufrufe für Ihren Benutzerinhalt künstlich zu erhöhen. Dazu gehören Pay-per-Click-Dienste, Web-„Roboter“ und andere aktuelle oder zukünftige Technologien. Sie verpflichten sich außerdem, keine Dritten zur Nutzung dieser Dienste, Technologien oder automatisierten Systeme in Ihrem Namen anzuweisen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.6</strong> Sie verpflichten sich, keine Technologie, keinen Dienst und kein automatisiertes System zur Einstellung von mehr Benutzerinhalten zu verwenden, als eine Einzelperson innerhalb eines bestimmten Zeitraums hochladen kann. Sie verpflichten sich außerdem, keine Dritten zur Nutzung dieser Dienste, Technologien oder automatisierten Systeme in Ihrem Namen anzuweisen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.7</strong> Jegliches Verhalten, dass nach unserem alleinigen Ermessen die Nutzung der Websites durch andere Personen einschränkt oder behindert, ist untersagt. Wir behalten uns das Recht vor, von Ihnen übermittelte Benutzerinhalte nach unserem alleinigen Ermessen zu entfernen oder zu bearbeiten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.8</strong> Wir sind nicht verantwortlich für die Richtigkeit oder Glaubwürdigkeit von Benutzerhinhalten und übernehmen keine Haftung für Handlungen, die Sie infolge des Lesens von Benutzerinhalten auf den Websites vornehmen. Durch die Nutzung der interaktiven Bereiche können Sie mit Inhalt konfrontiert werden, den Sie als beleidigend, anstößig, schädlich, unzutreffend oder täuschend empfinden. Es kann auch das Risiko bestehen, dass Sie mit minderjährigen Personen, Personen, die unter Vorspiegelung falscher Tatsachen handeln, internationalen Handelsproblemen und ausländischen Staatsangehörigen zu tun haben. Durch die Nutzung der interaktiven Bereiche übernehmen Sie alle damit verbundenen Risiken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.9</strong> Wir haben das Recht, jedoch nicht die Pflicht, auf die Websites eingestellten oder hochgeladene Benutzerinhalte in Hinblick auf die Einhaltung dieser Bedingungen und der von uns festgelegten Betriebsregeln sowie auf die Einhaltung von Gesetzen und Verordnungen oder behördlichen Anordnungen zu überwachen. Obwohl wir keine Verpflichtung zur Überwachung, Überprüfung, Bearbeitung oder Entfernung von auf die Websites eingestellte oder hochgeladene Benutzerinhalte haben, behalten wir uns das Recht vor, nach eigenem Ermessen und ohne Vorankündigung auf die Websites eingestellte oder hochgeladene Benutzerinhalte jederzeit und ohne Angabe von Gründen zu überprüfen, zu bearbeiten, die Einstellung zu verweigen oder zu entfernen, und Sie allein sind für das Erstellen von Sicherungskopien und das Ersetzen der auf die Websites eingestellten oder hochgeladenen Benutzerinhalte auf Ihre Kosten verantwortlich. Die Entscheidung von Zendesk zur Überwachung und/oder Änderung von Benutzerinhalt stellt keine Verantwortung oder Haftung unsererseits in Verbindung mit oder aufgrund Ihrer Nutzung der interaktiven Bereiche der Websites dar und kann auch nicht als solche ausgelegt werden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>4.10 </strong>Durch die Übermittlung von Benutzerinhalten an die Websites gewähren Sie uns automatisch ein lizenzfreies, unbefristetes, unwiderrufliches, nicht-exklusives, weltweites Recht und die Lizenz zur Nutzung, Veröffentlichung, Vervielfältigung, Änderung, Anpassung, Bearbeitung, Übersetzung, Erstellung abgeleiteter Werke, Einbindung in andere Werke, Verteilung, Unterlizenzierung (über mehrere Ebenen) und anderweitigen Verwertung dieser Benutzerinhalte (im Ganzen oder in Teilen) in jeder Form, jedem Medium oder jeder Technologie, die heute bekannt ist oder in Zukunft entwickelt wird, ohne Zahlung an Sie oder Dritte. Darüber hinaus verzichten Sie, soweit nach geltendem Recht zulässig, auf Ihre Urheberpersönlichkeitsrechte an den Benutzerinhalten und verpflichten sich, diese Rechte nicht gegen uns geltend zu machen. Sie versichern und garantieren uns, dass Sie das volle Recht, die Vollmacht und die Befugnis haben, uns die hierin vorgesehenen Lizenzen zu erteilen. dass Sie die vollständigen Ausstellungs- und sonstigen Rechte an den von Ihnen zu den in dieser Lizenz vorgesehenen Zwecken übermittelten Benutzerinhalten besitzen oder kontrollieren und dass weder die Benutzerinhalte noch die Ausübung der hierin gewährten Rechte gegen diese Bedingungen verstoßen oder Rechte verletzten, einschließlich des Rechts auf Privatspäre oder des Veröffentlichugnsrechts oder eine Verleumdung oder üble Nachrede darstellen oder ein Gewohnheitsrecht oder ein sonstiges Recht einer natürlichen oder juristischen Person verletzen oder dieser Schaden zufügen. Sie gewähren uns ferner das Recht, jedoch nicht die Pflicht, jeder natürliche oder juristische Person gerichtlich zu verfolgen, die Ihre oder unsere Rechte an den Benutzerinhalten durch einen Verstoß gegen diese Bedingungen verletzt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>5. Richtlinien für das Benutzerverhalten. </strong> Die folgenden Bedingungen gelten für Ihr Verhalten bei dem Zugriff auf die Websites oder deren Nutzung: (a) Sie verpflichten sich, die Websites oder die mit den Websites verbundenen Server oder Netzwerke nicht zu stören oder zu unterbrechen und keine Anforderungen, Verfahren, Richtlinien oder Verordnungen von mit den Websites verbundenen Nerzwerken zu missachten; (b) Sie verpflichten sich, keinen Teil der Websites, die Nutzung der Websites oder den Zugang zu den Websites zu reproduzieren, zu duplizieren, zu kopieren, zu verkaufen, weiterzuverkaufen oder für kommerzielle Zwecke zu nutzen; (c) Sie verpflichten sich, sich nicht an Aktivitäten zu beteiligen, die eine Straftat darstellen oder eine zivilrechtliche Haftung nach sich ziehen würden; (d) Sie verpflichten sich, sich nicht als eine andere natürliche oder juristische Person auszugeben, einschließlich, jedoch nicht beschränkt auf die Zendesk-Gruppe oder einen Mitarbeiter der Zendesk-Gruppe, oder Ihre Zugehörigkeit zu einer natürlichen oder juristischen Person falsch anzugeben oder anderweitig falsch darzustellen, und (e) Sie verpflichten sich, das Recht anderer Benutzer auf Schutz der Privatspäre nicht zu verletzen, auch nicht durch das Sammeln von personenbezogenen Daten über Benutzer der Websites oder die Veröffentlichung privater Informationen über einen Dritten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>6. Rechte des geistigen Eigentums. </strong>Alle Texte, Grafiken, Fotos, Marken, Logos, Symbole, Benutzeroberflächen, Töne, Musik, Videos, Kunstwerke, Software und Computercode (zusammen als „Inhalte“ bezeichnet), einchließlich, jedoch nicht beschränkt auf das „Erscheinungsbild“, das Layout, das Design, die Struktur, das Farbschema, die Auswahl, die Kombination und die Anordnung des Inhalts auf den Websites sind unser Eigentum oder für uns lizenziert. Diese Inhalte sind durch Urheberrechte, Marken, Handelsaufmachungen und verschiedene Gesetze über Rechte des geistigen Eigentums und ulauteren Wettbewerb geschützt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Außer mit unserer ausdrücklichen vorherigen schriftlichen Berechtigung oder im Rahmen der geltenden Gesetze dürfen Sie die Websites oder den Inhalt (im Ganzen oder in Teilen) in keiner Weise oder über kein Medium für den Vertrieb, die Veröffentlichung oder kommerzielle Zwecke kopieren, verteilen, reproduzieren, spiegeln, abbilden, öffentlich ausstellen, öffentlich vorführen, übersetzen, davon abgeleitete Werke erstellen, wiederveröffentlichen oder übertragen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sie dürfen die Inhalte der Websites ausschließlich für Ihren privaten und nicht-kommerziellen Gebrauch anzeigen, kopieren und herunterladen, vorausgesetzt, dass: (a) Sie keine Urheberrechts- oder Eigentumshinweise von den Inhalten entfernen; (b) diese Inhalte nicht kopiert oder auf vernetzten Computern eingestellt oder in irgendeinem Medium veröffentlicht werden; und (c) keine Änderungen an diesen Inhalten vorgenommen werden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>7. Gewährleistungsausschluss; Haftungsbeschränkung.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">(A) SIE STIMMEN AUSDRÜCKLICH ZU, DASS DIE NUTZUNG DER WEBSITES AUF IHR EIGENES RISIKO ERFOLGT. WEDER DIE ZENDESK-GRUPPE NOCH IHRE ANDEREN VERBUNDENEN UNTERNEHMEN NOCH IHRE JEWEILIGEN MITARBEITER, VERTRETER, DRITTANBIETER VON INHALTEN, DRITTDIENSTLEISTER ODER LIZENZGEBER GARANTIEREN, DASS DIE NUTZUNG DER WEBSITES UNUNTERBROCHEN ODER FEHLERFREI IST; SIE GEBEN AUCH KEINE GARANTIE FÜR DIE DURCH DIE NUTZUNG DER WEBSITES ERZIELTEN ERGEBNISSE ODER FÜR DIE RICHTIGKEIT, ZUVERLÄSSIGKEIT ODER DEN INHALT DER ÜBER DIE WEBSITES BEREITGESTELLTEN INFORMATIONEN, DIENSTLEISTUNGEN ODER WAREN.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">(B) DIE WEBSITES WERDEN AUF EINER „WIE BESEHEN“-BASIS OHNE JEGLICHE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GARANTIEN ZUR VERFÜGUNG GESTELLT, EINSCHLIESSLICH, JEDOCH NICHT BESCHRÄNKT AUF EIGENTUMSGARANTIEN ODER STILLSCHWEIGENDE GARANTIEN DER MARKTGÄNGIGKEIT ODER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK, MIT AUSNAHME DER GARANTIEN, DIE NACH DEN AUF DIESE BEDINGUNGEN ANDWENDBAREN GESETZEN NICHT AUSGESCHLOSSEN, EINGESCHRÄNKT ODER GEÄNDERT WERDEN KÖNNEN.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">(C) IM GRÖSSTMÖGLICHEN NACH GELTENDEM RECHT ZULÄSSIGEN UMFANG HAFTEN DIE ZENDESK-GRUPPE ODER IHRE ZUKÜNFTIGEN MUTTER- ODER TOCHTERGESELLSCHAFTEN IHNEN GEGENÜBER IN KEINEM FALL FÜR PERSONEN- ODER SACHSCHÄDEN, ENTGANGENEN GEWINN, KOSTEN FÜR ERSATZWAREN ODER -DIENSTLEISTUNGEN, DATENVERLUST, VERLUST VON FIRMENWERT, ARBEITSUNTERBRECHUNGEN, COMPUTER- UND/ODER GERÄTE- ODER TECHNOLOGIEAUSFÄLLE ODER -FEHLFUNKTIONEN ODER FÜR JEGLICHE FORM VON DIREKTEN ODER INDIREKTEN, BESONDEREN, ZUFÄLLIGEN, FOLGE- ODER EXEMPLARISCHE SCHÄDEN ODER STRAFSCHADENERSATZ AUFGRUND VON KLAGEGRÜNDEN, DIE SICH AUS DER NUTZUNG DER WEBSITES ODER AUS EINEM ANGEBLICHEN VERSAGEN DER LEISTUNG, EINEM FEHLER, EINER AUSLASSUNG, EINER UNTERBRECHUNG, EINER LÖSCHUNG, EINEM DEFEKT ODER EINER VERZÖGERUNG BEI DER DIENSTLEISTUNG, DEM BETRIEB ODER DER ÜBERTRAGUNG DER WEBSITES ODER AUS EINEM ANGEBLICHEN COMPUTERVIRUS, EINEM AUSFALL DER KOMMUNIKATIONSLEITUNG, EINEM DIEBSTAHL ODER EINER ZERSTÖRUNG VON EIGENTUM UND/ODER EINEM UNBEFUGTEN ZUGRIFF AUF, EINER ÄNDERUNG VON ODER EINER NUTZUNG ODER VERÖFFENTLICHUNG VON AUFZEICHNUNGEN, INHALTEN ODER TECHNOLGOIEN IN BEZUG AUF ODER AUF DEN WEBSITES ERGEBEN, SIE STIMMEN ZU, DASS DIESE HAFTUNGSBESCHRÄNKUNG UNABHÄNGIG DAVON GILT, OB DERARTIGE BEHAUPTUNGEN AUF VERTRAGSBRUCH, UNERLAUBTES VERHALTEN, FAHRLÄSSIGKEIT ODER EINEN ANDEREN KLAGEGRUND ZURÜCKZUFÜHREN SIND, UNGEACHTET DER GRUNDLAGE, AUF DER DIE HAFTUNG GELTEND GEMACHT WIRD, UND SELBST DANN, WENN DIE ZENDESK-GRUPPE ODER ZUKÜNFTIGE MUTTER- ODER TOCHTERGESELLSCHAFTEN AUF DIE MÖGLICHKEIT EINES SOLCHEN VERLUSTES ODER SCHADENS HINGEWIESEN WORDEN SIND. OHNE EINSCHRÄNKUNG DER ALLGEMEINGÜLTIGKEIT DES VORSTEHENDEN STIMMEN SIE INSBESONDERE AUCH ZU, DASS DIE ZENDESK-GRUPPE ODER ZUKÜNFTIGE MUTTER- ODER TOCHTERGESELLSCHAFTEN NICHT FÜR TATSÄCHLICHES ODER ANGEBLICHES VERLEUMDERISCHES, BELEIDIGENDES ODER ILLEGALES VERHALTEN ANDERER BENUTZER DER WEBSITES ODER SONSTIGER DRITTER HAFTBAR SIND.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOLLTE NACH GELTENDEM RECHT DIE VORSTEHENDE HAFTUNGSBESCHRÄNKUNG GANZ ODER TEILWEISE NICHT AUF SIE ANWENDBAR SEIN, GELTEN DIE BESCHRÄNKUNGEN FÜR SIE NUR IN DEM NACH GELTENDEM RECHT ZULÄSSIGEN UMFANG.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">(D) Wir lehnen jegliche Haftung für den unbefugten Zugriff auf Ihre personenbezogenen Daten oder deren Verwendung ab. Durch Ihren Zugriff auf die Websites erkennen Sie unseren Haftungsausschluss an und stimmen diesem zu. Wenn Sie nicht zustimmen, sollten Sie nicht auf unsere Websites zugreifen oder diese nutzen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>8. Freistellung. </strong>Sie stimmen zu, die Zendesk-Gruppe, ihre verbundenen Unternehmen und ihre jeweiligen Direktoren, Mitarbeiter und Vertreter von und gegen alle Ansprüche und Ausgaben, einschließlich Anwaltshonorare, zu verteidigen, freizustellen und schadlos zu halten, die sich aus Ihrer Nutzung der Websites ergeben. Die Zendesk-Gruppe behält sich das Recht vor, die ausschließliche Verteidigung von Ansprüchen zu übernehmen, für die wir gemäß dieses Abschnitts zur Freistellung berechtigt sind. In einem solchen Fall sind Sie verpflichtet, Zendesk in dem Maße zu unterstützen, wie es von der Zendesk-Gruppe angemessenerweise verlangt wird.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>9. Kündigung. </strong>Wir können diese Bedingungen jederzeit und ohne Vorankündigung kündigen oder aussetzen. Ohne Einschränkung des Vorstehenden haben wir im dem Falle eines Verhaltens Ihrerseits, das wir nach unserem alleinigen Ermessen als inakzeptabel erachten, oder im Falle eines Verstoßes gegen diese Bedingungen Ihrerseits das Recht, Ihren Zugang zu den Websites sofort zu kündigen. Die Bestimmungen der Abschnitte 2 und 5 bis 12 gelten auch nach Kündigung dieser Bedingungen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>10. Geltendes Recht. </strong>Die Inhalte, Daten, Videos und alle anderen Materialien und Funktionen auf den Websites dienen der Unterhaltung, der Information und/oder der Werbung für Programme, Filme, Musik, Spiele und andere Produkte und/oder Dienstleistungen, die in den Vereinigten Staaten, ihren Territorien, Besitzungen und Protektoraten verfügbar sind oder verfügbar werden könnten. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle Streitigkeiten, Ansprüche oder Unstimmigkeiten, die sich aus oder im Zusammenhang mit Ihrem Zugriff auf die und/oder Ihre Nutzung der Websites und/oder die Bereitstellung von Inhalten, Diensten und/oder Technologien auf oder über die Websites ergeben, unterliegen ausschließlich den Gesetzen und Entscheidungen des Staates Kalifornien, die auf Verträge anwendbar sind, die ausschließlich dort geschlossen und erfüllt werden, ohne die Anwendung der Bestimmungen des Kollisionsrechts. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bitte melden Sie Verstöße gegen diese Bedingungen der <a href="mailto:legal@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Rechtsabteilung von Zendesk</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>11. Urheberrecht und Urheberrechtsbeauftragter. </strong>Wir respektieren die Rechte am geistigen Eigentum anderer und erwarten dies ebenfalls von unseren Benutzern und Kunden. Wenn Sie der Meinung sind, dass Ihre Arbeit auf den Websites in einer Weise kopiert wurden, die eine Urheberrechtsverletzung darstellt, befolgen Sie bitte die in der <a href="/company/trademark-property/dmca/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zu Urheberrechtsverletzungen und deren Vermeidung von Zendesk</a> beschriebenen Verfahren. Wir behalten uns das Recht vor, den Zugriff auf die Websites für Benutzer oder Kunden zu sperren, die Material veröffentlichen, das die geistigen Eigentumsrechte anderer verletzt. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>12. Sonstiges. </strong>Diese Bedingungen und alle von uns eingerichteten Betriebsregeln für die Websites stellen die gesamte Vereinbarung der Parteien in Bezug auf den Vertragsgegenstand dar und ersetzen alle früheren schriftlichen oder mündlichen Vereinbarungen zwischen den Parteien in Bezug auf diesen Vertragsgegenstand. Die Bestimmungen dieser Bedingungen gelten zugunsten der Zendesk-Gruppe, ihrer verbundenen Unternehmen und ihrer Drittanbieter von Inhalt und Lizenzgebern, und jede Partei hat das Recht, diese Bestimmungen direkt oder in ihrem eigenen Namen geltend zu machen und durchzusetzen. Der Verzicht einer Partei auf die Geltendmachung eines Verstoßes oder einer Nichterfüllung gilt nicht als Verzicht auf die Geltendmachung eines vorangegangenen oder nachfolgenden Verstoßes oder einer Nichterfüllung. Sollte ein Teil dieser Bedingungen von einem zuständigen Gericht für ungültig oder nicht durchsetzbar befunden werden, wird er durch eine Formulierung ersetzt, die den ursprünglichen Zweck in einer gültigen und durchsetzbaren Weise wiedergibt. Die durchsetzbaren Teile dieser Bedingungen bleiben für die Parteien verbindlich. Die hierin verwendeten Abschnittsüberschriften dienen nur der Übersichtlichkeit und haben keine rechtliche Bedeutung.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>13. Die englischsprachige Fassung ist maßgeblich</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Übersetzungen dieser Richtlinie in andere Sprachen als Englisch werden nur aus praktischen Gründen zur Verfügung gestellt. Im Falle von Unklarheiten oder Widersprüchen zwischen den Übersetzungen ist die englischsprachige Fassung maßgebend.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Diese Bedingungen wurden zuletzt am 1. November 2018 aktualisiert.</p></section></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0h9.753zm1.607 16a4.876 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März 2024","content":"\u003cnav id=\"sidebar\" class=\"col col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n \u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003eVereinbarungen und Bedingungen\u003c/span\u003e\n \u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eKundenvereinbarungen und Nutzungsbedingungen für Produkte und Dienste\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/master-subscription-agreement/\"\u003eRahmen-Abonnementvertrag\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003eGebietsspezifische Bedingungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003eBedingungen für professionelle Dienstleistungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003eWie wir Ihre Dienstdaten schützen (Enterprise Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003eWie wir Ihre Dienstdaten schützen (Innovationsdienste)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003eListe der Innovationsdienste\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003eAnwendungsentwickler- und API-Lizenzvereinbarung\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003eNutzungsbedingungen für den Marketplace\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eRichtlinie über Funktionsminderungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement\"\u003eÜbermittlungen und Transfers\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003eVertrag über Abonnementdienste für Wiederverkäufer\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDatenschutz und Datensicherheit\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/privacy-and-data-protection/\"\u003eZendesk-Website für Datenschutz und Datensicherheit\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-policy/\"\u003eDatenschutzrichtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-policy/\"\u003eCookie-Richtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003eAuftragsverarbeitungsvertrag\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA-Nachtrag PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026#038;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD-Nachtrag PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA-PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eRichtlinie zu behördlichen Datenanforderungen\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRichtlinien\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003eDatenaufbewahrungsrichtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003eRichtlinie für Guthaben zu Werbezwecken (Aktionsgutschriften)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegionale Richtlinie für das Hosting von Daten\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003eRichtlinie für Auftragsverarbeiter im Unterauftragsverhältnis\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eRichtlinie von Zendesk zu Benutzerinhalten und Benutzergebaren\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProduktbedingungen\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003eZugänglichkeitsrichtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003eRichtlinie zu produktinternen Cookies\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003eDienstspezifische Bedingungen\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBedingungen für kostenlose Probezugänge und Beta-Dienste\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003eKostenlose Tests\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003eBeta-Dienste\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection class=\"SL_swap\" id=\"terms-of-use\"\u003e\n\u003ch2 class=\"legal-page-title\"\u003eNutzungsbedingungen für die Website\u003c/h2\u003e\n\u003cp\u003eMit Wirkung zum 1. November 2018 haben Zendesk, Inc. („Zendesk“) und seine Tochtergesellschaften (gemeinsam „Zendesk-Gruppe“ oder „wir“ oder „uns“ oder „unser“) die Bedingungen aktualisiert, die für die Nutzer unserere Website (wie in diesen Nutzungsbedingungen definiert) gelten. Im Sinne dieser Nutzungsbedingungen bezieht sich der Begriff „Websites“ zusammenfassend auf \u003ca href=\"https://www.zendesk.com/\"\u003ewww.zendesk.com\u003c/a\u003e sowie die anderen Websites, welche die Zendesk-Gruppe betreibt und die auf diese Nutzungsbedingungen verweisen. \u003c/p\u003e\n\u003cp\u003eWir stellen Ihnen die Website vorbehaltlich dieser Nutzungsbedingungen („Bedingungen“) bereit, die von uns von Zeit zu Zeit gemäß Abschnitt 1 in diesen Nutzungsbedingungen aktualisiert werden können. Durch den Zugriff auf und die Nutzung der Websites akzeptieren Sie diese Bedingungen, die Datenschutzrichtlinie von Zendesk, die Sie \u003ca href=\"https://www.zendesk.com/company/customers-partners/privacy-policy/\"\u003ehier\u003c/a\u003e finden, und die Cookie-Richtlinie von Zendeks, die Sie \u003ca href=\"https://www.zendesk.com/company/customers-partners/cookie-policy/?cta=cookie\"\u003ehier \u003c/a\u003efinden, und erklären sich damit einverstanden, an diese gebunden zu sein. Wenn Sie diesen Bedingungen nicht zustimmen, sollten Sie nicht auf unsere Websites zugreifen oder diese nutzen. Darüber hinaus unterliegen Sie bei dem Zugriff auf die Websites allen veröffentlichten Richtlinien oder Regeln, die für die Website gelten und die von Zeit zu Zeit veröffentlicht oder geändert werden können. Alle diese Richtlinien oder Regeln werden hiermit durch Verweis in diese Bedingungen aufgenommen. \u003c/p\u003e\n\u003cp\u003eDiese Bedingungen gelten nicht für Ihren Zugang zu den und Ihre Nutzung der Produkte und Dienstleistungen, die wir für ein Abonnement auf unseren Websites vermarkten (unsere „Dienste“). Die Praktiken und Richtlinien, einschließlich der Art und Weise, wie wir elektronische Daten, Texte, Nachrichten, Mitteilungen oder anderen Materialien, die Sie an die Dienste übermitteln und innerhalb der Dienste speichern („Dienst-Daten“), schützen, sammeln und nutzen, sind in unserem Rahmen-Abonnementvertrag, der \u003ca href=\"https://www.zendesk.com/company/customers-partners/master-subscription-agreement/\"\u003ehier \u003c/a\u003everfügbar ist, oder in einer anderen anwendbaren Vereinbarung zwischen Ihnen und einem Mitglied der Zendesk-Gruppe in Bezug auf Ihren Zugriff auf und Ihre Nutzung dieser Dienste („Dienstvereinbarung“ bezeichnet) detailliert beschrieben und geregelt.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. Änderungen der Bedingungen. \u003c/strong\u003eDiese Bedingungen oder Teile davon können von uns jederzeit geändert werden, einschließlich der Hinzufügung oder Streichung von Bedingungen, und derartige Änderungen, Hinzufügungen oder Streichungen werden sofort nach der Veröffentlichung wirksam. Ihre Nutzung der Websites nach einer solchen Veröffentlichung gilt als Ihre Zustimmung zu diesen Änderungen, Hinzufügungen oder Streichungen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e2. Änderungen an der Website. \u003c/strong\u003eWir sind berechtigt, jeden Aspekt, jede Dienstleistung oder Funktion der Website jederzeit zu ändern oder einzustellen, einschließlich, jedoch nicht beschränkt auf den Inhalt, die Verfügbarkeit und die für den Zugriff oder die Nutzung erforderlichen Geräte.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e3. Registrierung. \u003c/strong\u003eSie können die Möglichkeit erhalten, sich per Online-Registrierungsformular oder durch die Teilnahme an interaktiven Bereichen (wie nachstehend definiert), wie beispielsweise Foren und andere Community-Funktionen, zur Erstellung eines Benutzer-Accounts („Ihr Account”) zu registrieren, das Ihnen ermöglicht, von uns Informationen zu empfangen und/oder an bestimmten Funktionen auf den Websites teilzunehmen. Wir verwenden die von Ihnen zur Verfügung gestellten Informationen in Übereinstimmung mit der Datenschutzrichtlinie. Durch Ihre Registrierung erklären und gewährleisten Sie, dass alle von Ihnen angegebenen Informationen aktuell, vollständig und nach bestem Wissen korrekt sind. Sie stimmen zu, Ihre Informationen auf den Websites zu pflegen und umgehen zu aktualisieren, damit sie aktuell, vollständig und korrekt bleiben. Sie sind für die Beschaffung und Pflege der Konnektivität, sämtlicher Computersoftware und -hardware sowie sonstiger Ausstattung, die für den Zugang zu den Websites oder deren Nutzung erforderlich ist, sowie für alle damit verbundenen Kosten verantwortlich.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4. Richtlinien für Benutzerinhalte. \u003c/strong\u003eDie folgenden Bedingungen gelten für den von Ihnen eingereichten Inhalt:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.1\u003c/strong\u003e Die Websites können Kommentarbereiche, Diskussionsforen oder andere interaktive Funktionen („interaktive Bereiche”) enthalten, in denen Sie benutzergenerierten Inhalt, Kommentare, Videos, Fotos, Nachrichten, andere Materialien oder Elemente (zusammenfassend „Benutzerinhalte”) einstellen oder hochladen können. Sie sind allein für die Nutzung der interaktiven Bereiche verantwortlich und nutzen dies auf eigenes Risiko. Die interaktiven Bereiche sind für Personen ab einem Alter von 13 Jahren zugänglich. Durch die Übermittlung von Benutzerinhalten an einen interaktiven Bereich versichern Sie, dass Sie mindestens 13 Jahre alt sind und dass Sie, falls Sie jünger als 18 Jahre alt sind, entweder ein mündiger Minderjähriger sind oder die Zustimmung Ihrer Eltern oder Ihres Vormundes eingeholt haben, um diesen Bestimmungen zuzustimmen, Inhalt zu übermitteln und an den Websites teilzunehmen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.2\u003c/strong\u003e Durch die Übermittlung von Benutzerinhalten oder die Teilnahme in einem interaktiven Bereich innerhalb oder in Verbindung mit den Websites erklären Sie sich damit einverstanden, keine Benutzerinhalte hochzuladen, zu veröffentlichen oder anderweit zu übermitteln, die (a) die Rechte anderer verletzen oder in irgendeiner Weise beeinträchtigen, einschließlich Aussagen, die andere verleumden, belästigen, schikanieren oder bedrohen können; (b) von denen Sie wissen, dass sie falsch, irreführend oder unzutreffend sind; (c) unverhohlene Äußerungen von Fanatismus, Rassismus, rassistisch oder ethnisch anstößige Inhalte, Hassreden, Beleidigungen, Vulgaritäten oder Profanität enthalten oder befürworten; (d) Pornografie oder sexuell eindeutige Inhalte, Pädophilie, Inzest, Bestialität oder anderweitig obzöne oder unzüchtige Inhalte enthalten oder befürworten; (e) gegen ein Gesetz verstoßen oder Anleitungen zu gefährlichen, illegalen oder räuberischen Handlungen geben oder illegale Aktivitäten diskutieren, mit der Absicht, diese zu begehen; (f) gewalttätiges Verhalten befürworten; (g) eine begründete Gefahr für persönliche oder öffentliche Sicherheit darstellen; (h) gewalttätige Bilder von Tötung oder körperlicher Misshandlung enthalten, die offenbar ausschließlich oder hauptsächlich zu ausbeuterischen, lustvollen oder unbegründeten Zwecken aufgenommen wurden; (i) durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumrecht geschützt sind, ohne dass der Inhaber des Urheberrechts, der Marke, des Geschäftsgeheimnisses, des Veröffentlichungsrechts oder des anderen Eigentumsrechts dies ausdrücklich genehmigt hat. Die Beweislast dafür, dass Benutzerinhalte nicht durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumsrecht geschützt sind, liegt bei Ihnen. Sie haften allein für alle Schäden, die aus einer Verletzung von Urheberrechten, Marken, Geschäftsgeheimnissen, Veröffentlichungsrechten oder anderen Eigentumsrechten resultieren, sowie für alle anderen Schäden, die aus einer solchen Übermittlung entstehen. Jede Person, die nach alleinigem Ermessen von Zendesk das geistige Eigentum oder andere Rechte anderer verletzt hat, darf keine weiteren Beiträge an die Websites übermitteln oder auf diesen veröffentlichen; (j) sich nicht allgemein auf das vorgesehene Thema eines interaktiven Bereichs beziehen; (k) unaufgefordertes oder nicht genehmigtes Werbe- oder Verkaufsförderungsmaterial in Bezug auf Produkte oder Dienstleistungen, „Junk Mail“, „Spam“, „Kettenbriefe“, „Schneeballsysteme“ oder andere Formen der Aufforderung enthalten oder (l) den Namen oder das Bildnis einer identifizierbaren natürlichen Person ohne deren Zustimmung verwenden: Die Beweislast dafür, dass Benutzerinhalte nicht durch ein Urheberrecht, eine Marke, ein Geschäftsgeheimnis, ein Veröffentlichungsrecht oder ein anderes Eigentumsrecht geschützt sind, liegt bei Ihnen. Sie haften allein für alle Schäden, die aus einer Verletzung von Urheberrechten, Marken, Geschäftsgeheimnissen, Veröffentlichungsrechten oder anderen Eigentumsrechten resultieren, sowie für alle anderen Schäden, die aus einer solchen Übermittlung entstehen. Jede Person, die nach alleinigem Ermessen von Zendesk das geistige Eigentum oder andere Rechte anderer verletzt hat, darf keine weiteren Beiträge an die Websites übermitteln oder auf diesen veröffentlichen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.3\u003c/strong\u003e Sie verpflichten sich, weder direkt noch indirekt die Billigung von Benutzerinhalten durch die Zendesk-Gruppe darzustellen oder anzudeuten.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.4\u003c/strong\u003e Sie verpflichten sich, keine Benutzerinhalte, keine Software oder andere Materialien hochzuladen, einzustellen oder anderweitig zu übertragen, die einen Virus oder andere schädliche oder störende Komponenten enthalten.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.5\u003c/strong\u003e Sie verpflichten sich, keine Dienste, Technologien oder automatisierten Systeme zu verwenden, um die Anzahl der Seitenaufrufe für Ihren Benutzerinhalt künstlich zu erhöhen. Dazu gehören Pay-per-Click-Dienste, Web-„Roboter“ und andere aktuelle oder zukünftige Technologien. Sie verpflichten sich außerdem, keine Dritten zur Nutzung dieser Dienste, Technologien oder automatisierten Systeme in Ihrem Namen anzuweisen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.6\u003c/strong\u003e Sie verpflichten sich, keine Technologie, keinen Dienst und kein automatisiertes System zur Einstellung von mehr Benutzerinhalten zu verwenden, als eine Einzelperson innerhalb eines bestimmten Zeitraums hochladen kann. Sie verpflichten sich außerdem, keine Dritten zur Nutzung dieser Dienste, Technologien oder automatisierten Systeme in Ihrem Namen anzuweisen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.7\u003c/strong\u003e Jegliches Verhalten, dass nach unserem alleinigen Ermessen die Nutzung der Websites durch andere Personen einschränkt oder behindert, ist untersagt. Wir behalten uns das Recht vor, von Ihnen übermittelte Benutzerinhalte nach unserem alleinigen Ermessen zu entfernen oder zu bearbeiten.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.8\u003c/strong\u003e Wir sind nicht verantwortlich für die Richtigkeit oder Glaubwürdigkeit von Benutzerhinhalten und übernehmen keine Haftung für Handlungen, die Sie infolge des Lesens von Benutzerinhalten auf den Websites vornehmen. Durch die Nutzung der interaktiven Bereiche können Sie mit Inhalt konfrontiert werden, den Sie als beleidigend, anstößig, schädlich, unzutreffend oder täuschend empfinden. Es kann auch das Risiko bestehen, dass Sie mit minderjährigen Personen, Personen, die unter Vorspiegelung falscher Tatsachen handeln, internationalen Handelsproblemen und ausländischen Staatsangehörigen zu tun haben. Durch die Nutzung der interaktiven Bereiche übernehmen Sie alle damit verbundenen Risiken.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.9\u003c/strong\u003e Wir haben das Recht, jedoch nicht die Pflicht, auf die Websites eingestellten oder hochgeladene Benutzerinhalte in Hinblick auf die Einhaltung dieser Bedingungen und der von uns festgelegten Betriebsregeln sowie auf die Einhaltung von Gesetzen und Verordnungen oder behördlichen Anordnungen zu überwachen. Obwohl wir keine Verpflichtung zur Überwachung, Überprüfung, Bearbeitung oder Entfernung von auf die Websites eingestellte oder hochgeladene Benutzerinhalte haben, behalten wir uns das Recht vor, nach eigenem Ermessen und ohne Vorankündigung auf die Websites eingestellte oder hochgeladene Benutzerinhalte jederzeit und ohne Angabe von Gründen zu überprüfen, zu bearbeiten, die Einstellung zu verweigen oder zu entfernen, und Sie allein sind für das Erstellen von Sicherungskopien und das Ersetzen der auf die Websites eingestellten oder hochgeladenen Benutzerinhalte auf Ihre Kosten verantwortlich. Die Entscheidung von Zendesk zur Überwachung und/oder Änderung von Benutzerinhalt stellt keine Verantwortung oder Haftung unsererseits in Verbindung mit oder aufgrund Ihrer Nutzung der interaktiven Bereiche der Websites dar und kann auch nicht als solche ausgelegt werden.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4.10 \u003c/strong\u003eDurch die Übermittlung von Benutzerinhalten an die Websites gewähren Sie uns automatisch ein lizenzfreies, unbefristetes, unwiderrufliches, nicht-exklusives, weltweites Recht und die Lizenz zur Nutzung, Veröffentlichung, Vervielfältigung, Änderung, Anpassung, Bearbeitung, Übersetzung, Erstellung abgeleiteter Werke, Einbindung in andere Werke, Verteilung, Unterlizenzierung (über mehrere Ebenen) und anderweitigen Verwertung dieser Benutzerinhalte (im Ganzen oder in Teilen) in jeder Form, jedem Medium oder jeder Technologie, die heute bekannt ist oder in Zukunft entwickelt wird, ohne Zahlung an Sie oder Dritte. Darüber hinaus verzichten Sie, soweit nach geltendem Recht zulässig, auf Ihre Urheberpersönlichkeitsrechte an den Benutzerinhalten und verpflichten sich, diese Rechte nicht gegen uns geltend zu machen. Sie versichern und garantieren uns, dass Sie das volle Recht, die Vollmacht und die Befugnis haben, uns die hierin vorgesehenen Lizenzen zu erteilen. dass Sie die vollständigen Ausstellungs- und sonstigen Rechte an den von Ihnen zu den in dieser Lizenz vorgesehenen Zwecken übermittelten Benutzerinhalten besitzen oder kontrollieren und dass weder die Benutzerinhalte noch die Ausübung der hierin gewährten Rechte gegen diese Bedingungen verstoßen oder Rechte verletzten, einschließlich des Rechts auf Privatspäre oder des Veröffentlichugnsrechts oder eine Verleumdung oder üble Nachrede darstellen oder ein Gewohnheitsrecht oder ein sonstiges Recht einer natürlichen oder juristischen Person verletzen oder dieser Schaden zufügen. Sie gewähren uns ferner das Recht, jedoch nicht die Pflicht, jeder natürliche oder juristische Person gerichtlich zu verfolgen, die Ihre oder unsere Rechte an den Benutzerinhalten durch einen Verstoß gegen diese Bedingungen verletzt.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e5. Richtlinien für das Benutzerverhalten. \u003c/strong\u003e Die folgenden Bedingungen gelten für Ihr Verhalten bei dem Zugriff auf die Websites oder deren Nutzung: (a) Sie verpflichten sich, die Websites oder die mit den Websites verbundenen Server oder Netzwerke nicht zu stören oder zu unterbrechen und keine Anforderungen, Verfahren, Richtlinien oder Verordnungen von mit den Websites verbundenen Nerzwerken zu missachten; (b) Sie verpflichten sich, keinen Teil der Websites, die Nutzung der Websites oder den Zugang zu den Websites zu reproduzieren, zu duplizieren, zu kopieren, zu verkaufen, weiterzuverkaufen oder für kommerzielle Zwecke zu nutzen; (c) Sie verpflichten sich, sich nicht an Aktivitäten zu beteiligen, die eine Straftat darstellen oder eine zivilrechtliche Haftung nach sich ziehen würden; (d) Sie verpflichten sich, sich nicht als eine andere natürliche oder juristische Person auszugeben, einschließlich, jedoch nicht beschränkt auf die Zendesk-Gruppe oder einen Mitarbeiter der Zendesk-Gruppe, oder Ihre Zugehörigkeit zu einer natürlichen oder juristischen Person falsch anzugeben oder anderweitig falsch darzustellen, und (e) Sie verpflichten sich, das Recht anderer Benutzer auf Schutz der Privatspäre nicht zu verletzen, auch nicht durch das Sammeln von personenbezogenen Daten über Benutzer der Websites oder die Veröffentlichung privater Informationen über einen Dritten.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e6. Rechte des geistigen Eigentums. \u003c/strong\u003eAlle Texte, Grafiken, Fotos, Marken, Logos, Symbole, Benutzeroberflächen, Töne, Musik, Videos, Kunstwerke, Software und Computercode (zusammen als „Inhalte“ bezeichnet), einchließlich, jedoch nicht beschränkt auf das „Erscheinungsbild“, das Layout, das Design, die Struktur, das Farbschema, die Auswahl, die Kombination und die Anordnung des Inhalts auf den Websites sind unser Eigentum oder für uns lizenziert. Diese Inhalte sind durch Urheberrechte, Marken, Handelsaufmachungen und verschiedene Gesetze über Rechte des geistigen Eigentums und ulauteren Wettbewerb geschützt.\u003c/p\u003e\n\u003cp\u003eAußer mit unserer ausdrücklichen vorherigen schriftlichen Berechtigung oder im Rahmen der geltenden Gesetze dürfen Sie die Websites oder den Inhalt (im Ganzen oder in Teilen) in keiner Weise oder über kein Medium für den Vertrieb, die Veröffentlichung oder kommerzielle Zwecke kopieren, verteilen, reproduzieren, spiegeln, abbilden, öffentlich ausstellen, öffentlich vorführen, übersetzen, davon abgeleitete Werke erstellen, wiederveröffentlichen oder übertragen.\u003c/p\u003e\n\u003cp\u003eSie dürfen die Inhalte der Websites ausschließlich für Ihren privaten und nicht-kommerziellen Gebrauch anzeigen, kopieren und herunterladen, vorausgesetzt, dass: (a) Sie keine Urheberrechts- oder Eigentumshinweise von den Inhalten entfernen; (b) diese Inhalte nicht kopiert oder auf vernetzten Computern eingestellt oder in irgendeinem Medium veröffentlicht werden; und (c) keine Änderungen an diesen Inhalten vorgenommen werden.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e7. Gewährleistungsausschluss; Haftungsbeschränkung.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(A) SIE STIMMEN AUSDRÜCKLICH ZU, DASS DIE NUTZUNG DER WEBSITES AUF IHR EIGENES RISIKO ERFOLGT. WEDER DIE ZENDESK-GRUPPE NOCH IHRE ANDEREN VERBUNDENEN UNTERNEHMEN NOCH IHRE JEWEILIGEN MITARBEITER, VERTRETER, DRITTANBIETER VON INHALTEN, DRITTDIENSTLEISTER ODER LIZENZGEBER GARANTIEREN, DASS DIE NUTZUNG DER WEBSITES UNUNTERBROCHEN ODER FEHLERFREI IST; SIE GEBEN AUCH KEINE GARANTIE FÜR DIE DURCH DIE NUTZUNG DER WEBSITES ERZIELTEN ERGEBNISSE ODER FÜR DIE RICHTIGKEIT, ZUVERLÄSSIGKEIT ODER DEN INHALT DER ÜBER DIE WEBSITES BEREITGESTELLTEN INFORMATIONEN, DIENSTLEISTUNGEN ODER WAREN.\u003c/p\u003e\n\u003cp\u003e(B) DIE WEBSITES WERDEN AUF EINER „WIE BESEHEN“-BASIS OHNE JEGLICHE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GARANTIEN ZUR VERFÜGUNG GESTELLT, EINSCHLIESSLICH, JEDOCH NICHT BESCHRÄNKT AUF EIGENTUMSGARANTIEN ODER STILLSCHWEIGENDE GARANTIEN DER MARKTGÄNGIGKEIT ODER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK, MIT AUSNAHME DER GARANTIEN, DIE NACH DEN AUF DIESE BEDINGUNGEN ANDWENDBAREN GESETZEN NICHT AUSGESCHLOSSEN, EINGESCHRÄNKT ODER GEÄNDERT WERDEN KÖNNEN.\u003c/p\u003e\n\u003cp\u003e(C) IM GRÖSSTMÖGLICHEN NACH GELTENDEM RECHT ZULÄSSIGEN UMFANG HAFTEN DIE ZENDESK-GRUPPE ODER IHRE ZUKÜNFTIGEN MUTTER- ODER TOCHTERGESELLSCHAFTEN IHNEN GEGENÜBER IN KEINEM FALL FÜR PERSONEN- ODER SACHSCHÄDEN, ENTGANGENEN GEWINN, KOSTEN FÜR ERSATZWAREN ODER -DIENSTLEISTUNGEN, DATENVERLUST, VERLUST VON FIRMENWERT, ARBEITSUNTERBRECHUNGEN, COMPUTER- UND/ODER GERÄTE- ODER TECHNOLOGIEAUSFÄLLE ODER -FEHLFUNKTIONEN ODER FÜR JEGLICHE FORM VON DIREKTEN ODER INDIREKTEN, BESONDEREN, ZUFÄLLIGEN, FOLGE- ODER EXEMPLARISCHE SCHÄDEN ODER STRAFSCHADENERSATZ AUFGRUND VON KLAGEGRÜNDEN, DIE SICH AUS DER NUTZUNG DER WEBSITES ODER AUS EINEM ANGEBLICHEN VERSAGEN DER LEISTUNG, EINEM FEHLER, EINER AUSLASSUNG, EINER UNTERBRECHUNG, EINER LÖSCHUNG, EINEM DEFEKT ODER EINER VERZÖGERUNG BEI DER DIENSTLEISTUNG, DEM BETRIEB ODER DER ÜBERTRAGUNG DER WEBSITES ODER AUS EINEM ANGEBLICHEN COMPUTERVIRUS, EINEM AUSFALL DER KOMMUNIKATIONSLEITUNG, EINEM DIEBSTAHL ODER EINER ZERSTÖRUNG VON EIGENTUM UND/ODER EINEM UNBEFUGTEN ZUGRIFF AUF, EINER ÄNDERUNG VON ODER EINER NUTZUNG ODER VERÖFFENTLICHUNG VON AUFZEICHNUNGEN, INHALTEN ODER TECHNOLGOIEN IN BEZUG AUF ODER AUF DEN WEBSITES ERGEBEN, SIE STIMMEN ZU, DASS DIESE HAFTUNGSBESCHRÄNKUNG UNABHÄNGIG DAVON GILT, OB DERARTIGE BEHAUPTUNGEN AUF VERTRAGSBRUCH, UNERLAUBTES VERHALTEN, FAHRLÄSSIGKEIT ODER EINEN ANDEREN KLAGEGRUND ZURÜCKZUFÜHREN SIND, UNGEACHTET DER GRUNDLAGE, AUF DER DIE HAFTUNG GELTEND GEMACHT WIRD, UND SELBST DANN, WENN DIE ZENDESK-GRUPPE ODER ZUKÜNFTIGE MUTTER- ODER TOCHTERGESELLSCHAFTEN AUF DIE MÖGLICHKEIT EINES SOLCHEN VERLUSTES ODER SCHADENS HINGEWIESEN WORDEN SIND. OHNE EINSCHRÄNKUNG DER ALLGEMEINGÜLTIGKEIT DES VORSTEHENDEN STIMMEN SIE INSBESONDERE AUCH ZU, DASS DIE ZENDESK-GRUPPE ODER ZUKÜNFTIGE MUTTER- ODER TOCHTERGESELLSCHAFTEN NICHT FÜR TATSÄCHLICHES ODER ANGEBLICHES VERLEUMDERISCHES, BELEIDIGENDES ODER ILLEGALES VERHALTEN ANDERER BENUTZER DER WEBSITES ODER SONSTIGER DRITTER HAFTBAR SIND.\u003c/p\u003e\n\u003cp\u003eSOLLTE NACH GELTENDEM RECHT DIE VORSTEHENDE HAFTUNGSBESCHRÄNKUNG GANZ ODER TEILWEISE NICHT AUF SIE ANWENDBAR SEIN, GELTEN DIE BESCHRÄNKUNGEN FÜR SIE NUR IN DEM NACH GELTENDEM RECHT ZULÄSSIGEN UMFANG.\u003c/p\u003e\n\u003cp\u003e(D) Wir lehnen jegliche Haftung für den unbefugten Zugriff auf Ihre personenbezogenen Daten oder deren Verwendung ab. Durch Ihren Zugriff auf die Websites erkennen Sie unseren Haftungsausschluss an und stimmen diesem zu. Wenn Sie nicht zustimmen, sollten Sie nicht auf unsere Websites zugreifen oder diese nutzen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e8. Freistellung. \u003c/strong\u003eSie stimmen zu, die Zendesk-Gruppe, ihre verbundenen Unternehmen und ihre jeweiligen Direktoren, Mitarbeiter und Vertreter von und gegen alle Ansprüche und Ausgaben, einschließlich Anwaltshonorare, zu verteidigen, freizustellen und schadlos zu halten, die sich aus Ihrer Nutzung der Websites ergeben. Die Zendesk-Gruppe behält sich das Recht vor, die ausschließliche Verteidigung von Ansprüchen zu übernehmen, für die wir gemäß dieses Abschnitts zur Freistellung berechtigt sind. In einem solchen Fall sind Sie verpflichtet, Zendesk in dem Maße zu unterstützen, wie es von der Zendesk-Gruppe angemessenerweise verlangt wird.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e9. Kündigung. \u003c/strong\u003eWir können diese Bedingungen jederzeit und ohne Vorankündigung kündigen oder aussetzen. Ohne Einschränkung des Vorstehenden haben wir im dem Falle eines Verhaltens Ihrerseits, das wir nach unserem alleinigen Ermessen als inakzeptabel erachten, oder im Falle eines Verstoßes gegen diese Bedingungen Ihrerseits das Recht, Ihren Zugang zu den Websites sofort zu kündigen. Die Bestimmungen der Abschnitte 2 und 5 bis 12 gelten auch nach Kündigung dieser Bedingungen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e10. Geltendes Recht. \u003c/strong\u003eDie Inhalte, Daten, Videos und alle anderen Materialien und Funktionen auf den Websites dienen der Unterhaltung, der Information und/oder der Werbung für Programme, Filme, Musik, Spiele und andere Produkte und/oder Dienstleistungen, die in den Vereinigten Staaten, ihren Territorien, Besitzungen und Protektoraten verfügbar sind oder verfügbar werden könnten. \u003c/p\u003e\n\u003cp\u003eAlle Streitigkeiten, Ansprüche oder Unstimmigkeiten, die sich aus oder im Zusammenhang mit Ihrem Zugriff auf die und/oder Ihre Nutzung der Websites und/oder die Bereitstellung von Inhalten, Diensten und/oder Technologien auf oder über die Websites ergeben, unterliegen ausschließlich den Gesetzen und Entscheidungen des Staates Kalifornien, die auf Verträge anwendbar sind, die ausschließlich dort geschlossen und erfüllt werden, ohne die Anwendung der Bestimmungen des Kollisionsrechts. \u003c/p\u003e\n\u003cp\u003eBitte melden Sie Verstöße gegen diese Bedingungen der \u003ca href=\"mailto:legal@zendesk.com\"\u003eRechtsabteilung von Zendesk\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e11. Urheberrecht und Urheberrechtsbeauftragter. \u003c/strong\u003eWir respektieren die Rechte am geistigen Eigentum anderer und erwarten dies ebenfalls von unseren Benutzern und Kunden. Wenn Sie der Meinung sind, dass Ihre Arbeit auf den Websites in einer Weise kopiert wurden, die eine Urheberrechtsverletzung darstellt, befolgen Sie bitte die in der \u003ca href=\"/company/trademark-property/dmca/\"\u003eRichtlinie zu Urheberrechtsverletzungen und deren Vermeidung von Zendesk\u003c/a\u003e beschriebenen Verfahren. Wir behalten uns das Recht vor, den Zugriff auf die Websites für Benutzer oder Kunden zu sperren, die Material veröffentlichen, das die geistigen Eigentumsrechte anderer verletzt. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e12. Sonstiges. \u003c/strong\u003eDiese Bedingungen und alle von uns eingerichteten Betriebsregeln für die Websites stellen die gesamte Vereinbarung der Parteien in Bezug auf den Vertragsgegenstand dar und ersetzen alle früheren schriftlichen oder mündlichen Vereinbarungen zwischen den Parteien in Bezug auf diesen Vertragsgegenstand. Die Bestimmungen dieser Bedingungen gelten zugunsten der Zendesk-Gruppe, ihrer verbundenen Unternehmen und ihrer Drittanbieter von Inhalt und Lizenzgebern, und jede Partei hat das Recht, diese Bestimmungen direkt oder in ihrem eigenen Namen geltend zu machen und durchzusetzen. Der Verzicht einer Partei auf die Geltendmachung eines Verstoßes oder einer Nichterfüllung gilt nicht als Verzicht auf die Geltendmachung eines vorangegangenen oder nachfolgenden Verstoßes oder einer Nichterfüllung. Sollte ein Teil dieser Bedingungen von einem zuständigen Gericht für ungültig oder nicht durchsetzbar befunden werden, wird er durch eine Formulierung ersetzt, die den ursprünglichen Zweck in einer gültigen und durchsetzbaren Weise wiedergibt. Die durchsetzbaren Teile dieser Bedingungen bleiben für die Parteien verbindlich. Die hierin verwendeten Abschnittsüberschriften dienen nur der Übersichtlichkeit und haben keine rechtliche Bedeutung.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e13. Die englischsprachige Fassung ist maßgeblich\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eÜbersetzungen dieser Richtlinie in andere Sprachen als Englisch werden nur aus praktischen Gründen zur Verfügung gestellt. Im Falle von Unklarheiten oder Widersprüchen zwischen den Übersetzungen ist die englischsprachige Fassung maßgebend.\u003c/p\u003e\n\u003cp\u003eDiese Bedingungen wurden zuletzt am 1. November 2018 aktualisiert.\u003c/p\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":202105043,"locale":"de"},"__lang":"de","__namespaces":{"header":{"brand_logoname_blog":"Zendesk-Blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Unternehmensnachrichten und -ankündigungen","marketplace":"Marketplace","arialabel_toggle":"Mobiles Menü ein-/ausblenden","arialabel_search":"Suche","contact_us":"Kontaktinfos","primary_btn":"Kostenlos testen","primary_btn_blog":"Kostenlosen Test starten","secondary_btn_pricing":"Jetzt kaufen","secondary_btn_login":"Anmelden","secondary_btn_demo":"Demo ansehen","return_to_homepage":"Zur Zendesk-Startseite","newsroom_navlink_press_releases":"Pressemitteilungen","newsroom_navlink_media":"Medienressourcen","primary_btn_newsroom":"Kontakt","dropdown_products":"Produkte","dropdowns_service_title":"Zendesk für Kundenservice","dropdowns_service_subtitle":"Die komplette Servicelösung","dropdowns_sell_title":"Zendesk für den 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