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Reps had no way to identify opportunities at risk or proactively save them.</p><p><br></p><p><br></p><p><br></p><p><strong>Lack of low-code tools resulted in significant losses of time and money. </strong></p><p>Developers had to manually code, which was time-consuming and required maintenance. And lack of software license management resulted in large revenue losses because robotic machinery relies on software activation.</p>"},"id":"a0E7y000003B3gnEAC:4","name":"sf/textmainbody","path":"/customer-stories/baca-systems-doubles-productivity-ai","urlLoc":"us","curHref":"/customer-stories/baca-systems-doubles-productivity-ai/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"read_time":3,"social_sharing_enabled":true},"wpTemplate":"resources-template","curLocale":"en-us"},{"attributes":{"blade_layout":"center","minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"headline":"How Salesforce Helps","description":"<p><strong>Einstein 1 Sales takes on manual tasks to save reps time.</strong></p><p><br></p><p>The company manages its entire sales cycle, including opportunities in <a href=\"https://www.salesforce.com/products/sales/\" target=\"_self\">Sales Cloud</a>. In addition to giving reps easy access to their sales pipeline, Einstein 1 Sales also includes powerful AI tools to help them boost their productivity. If a rep is unsure how to progress an opportunity, <a href=\"https://www.salesforce.com/products/einstein-ai-solutions/\" target=\"_self\">Einstein</a> recommends the next best step. </p><p><br></p><p>To make this possible, first BACA Systems will unlock and consolidate all of its data using <a href=\"https://www.salesforce.com/products/data/\" target=\"_self\">Data Cloud</a>. Then it will connect its data to Einstein 1 Sales that is used for monitoring and tracking performance for its sales reps.</p><p><br></p><p><a href=\"https://www.salesforce.com/einsteincopilot\" target=\"_self\">Einstein Copilot</a> will then use this data to give reps AI-driven recommendations in a trusted, secure environment. This will provide truly personalized guidance and allow the company to pull in data from cases and email conversations to ground custom prompts in Prompt Builder. For instance, a rep will be able to ask Copilot to “help me draft an email to Polly Prospect at the ABC Company.” Einstein will then reference all of the emails that have been sent to the prospect, service case notes, opportunity data, and other relevant data in Data Cloud to craft a personalized email, grounded in the context of that account. </p><p><br></p><p>Einstein also takes on manual tasks like writing call summaries so that reps can focus on deeper engagement with prospects and customers. Sales reps review these summaries and use them to inform their conversations when they reach out to prospects. If a prospect mentions interest in attending an open house, Einstein can write a custom subject line in the email invitation for the rep to send.</p><p><br></p><p>The result? 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We’ve been using Einstein to generate sales emails, which allows our sales teams to skip these repetitive tasks so they can focus their time on our customers.”","name":"Andrew Russo","role":"Salesforce Architect","company_name":"BACA Systems"}],"path":"/customer-stories/baca-systems-doubles-productivity-ai","urlLoc":"us","curHref":"/customer-stories/baca-systems-doubles-productivity-ai/?bc=HA","cdnEnvTag":"stable","pageAttrs":{"read_time":3,"social_sharing_enabled":true},"wpTemplate":"resources-template","curLocale":"en-us"},{"attributes":{"blade_layout":"center","minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"headline":null,"description":"<p><strong>Teams receive data management coaching with the Premier Success Plan. </strong></p><p>BACA Systems knows that the key to using AI in its business lies in the quality of its data. It partners closely with Salesforce experts, as part of its <a href=\"https://www.salesforce.com/services/success-plans/overview/premier-success-plans/\" target=\"_self\">Premier Success Plan</a>, who provide guidance and recommendations on how to properly manage its data, including how to identify and fix quality issues.</p><p><br></p><p>Expert coaching sessions, included with Premier, also help team members build expertise and quickly get up to speed on Salesforce products, features, and capabilities.</p><p><br></p><p><strong>AppExchange apps transform delivery operations.</strong></p><p>The company set up a complete delivery management system by integrating AppExchange apps <a href=\"https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FR4pdUAD\" target=\"_self\">Bringg</a> and <a href=\"https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000005uSuCEAU\" target=\"_self\">Rootstock ERP</a> with Salesforce. Now, BACA Systems has better control over its delivery operations with fewer errors and increased automation on previously manual tasks, such as creating and printing shipping labels, as well as tracking of all shipping records. The team implemented this new solution in less than 24 hours without disruption of the day’s ongoing deliveries. As a result, the company has saved 5–8 minutes per order and all shipping activities have an accuracy rate of 99.9%. The time savings is equivalent to 15 workdays per month, or the workload of a full-time employee. The flexibility of the solution also permits BACA Systems to support expansion in the future.</p><p><br></p><p><strong>Your Account app simplifies account management and purchasing.</strong></p><p>BACA Systems uses the <a href=\"https://www.salesforce.com/campaign/your-account/\" target=\"_self\">Your Account app</a>, Salesforce’s ecommerce subscription management tool. The company can purchase more <a href=\"https://www.salesforce.com/products/sales/\" target=\"_self\">Sales Cloud</a> or <a href=\"https://www.salesforce.com/products/service/\" target=\"_self\">Service Cloud</a> licenses and get copies of order forms, terms, and other important documents all in one place. BACA Systems can also update its contract with Salesforce; fill out billing contact information; and view, download, and pay invoices. Now, BACA Systems' admin team spends less time on these administrative tasks and more time planning for its next phase of innovation with Salesforce.</p><p><br></p><p><strong>Custom apps and integrations built in Flow save time and money.</strong></p><p>BACA Systems uses <a href=\"https://www.salesforce.com/platform/\" target=\"_self\">Salesforce flows</a> to handle a variety of tasks, from accounting to inventory and manufacturing to service. Flows are custom apps created with the Flow Builder tool that provide point-and-click automation across the Salesforce platform. By replacing the need for manual coding with integrated, prebuilt solutions, flows not only save developers time and resources but provide clear overviews of business processes. And BACA Systems can develop functional solutions in under two days with flows. </p><p><br></p><p>For example, BACA Systems uses Flow to integrate with third-party software licensing service Zentitle. This automated flow activates robots and accurately charges customers, preventing loss of revenue. BACA Systems now has a single point of management for its licensing system, entirely in Salesforce, eliminating the need to navigate to Zentitle’s portal. It has successfully implemented 231 custom flows and 250 flows from managed packages, demonstrating how low-code tools on the Einstein 1 Platform, like Flow Builder, can lead to time and cost savings.</p><p>In the future, BACA Systems plans to use generative AI to quickly build prototypes for speeding up app development and improving coding efficiency for developers who still need to write traditional code.</p><p><br></p><p><strong>AI will help shape future strategy.</strong></p><p>BACA Systems plans to unlock key insights for its business with <a href=\"https://www.tableau.com/products/einstein-discovery?_gac=1.258963064.1705975145.Cj0KCQiAwbitBhDIARIsABfFYILV6ZAknOivCjKhGMYkZ8ysoCcCfxgLKEQxOHRu6MzNMGMu4Lh2KeMaAg3xEALw_wcB\" target=\"_self\">Einstein Discovery</a> to power its manufacturing operations and supply chain. 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pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://appexchange.salesforce.com/" tabindex="-1"> <img loading="lazy" src="https://www.salesforce.com/content/dam/web/global/svg-icons/grid-day.svg" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://appexchange.salesforce.com/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Partners</a> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="a0I7y000000RlkPEAS:2" data-blade-position="3" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="a0I7y000000RlkPEAS:2" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--left" data-module-id="a0I7y000000RlkPEAS:2" data-module-name="After BACA Systems moved its resource planning system to Salesforce, it gave its sales team an extra edge in efficiency with generative AI powered by Einstein 1 Platform." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--small grid grid_sub"> <h2 class="headline text__headline--small" style=" "> After BACA Systems moved its resource planning system to Salesforce, it gave its sales team an extra edge in efficiency with generative AI powered by Einstein 1 Platform. </h2> </header> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3fBEAS:3" data-blade-position="4" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3fBEAS:3" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000003B3fBEAS:3" data-module-name="About BACA Systems" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> About BACA Systems </h2> </header> <div class="blade__description"> <p>BACA Systems offers innovative fabrication solutions to enhance efficiency and profitability for stone fabricators through state-of-the-art robotic and CNC-based machinery for the worldwide stone industry.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3gnEAC:4" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3gnEAC:4" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000003B3gnEAC:4" data-module-name="The Challenge" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Challenge </h2> </header> <div class="blade__description"> <p><strong>Sales teams were slowed by routine tasks and incomplete information. </strong></p><p>BACA Systems' sales team was spending too much time searching for information on prospects and drafting emails. Reps had no way to identify opportunities at risk or proactively save them.</p><p><br></p><p><br></p><p><br></p><p><strong>Lack of low-code tools resulted in significant losses of time and money. </strong></p><p>Developers had to manually code, which was time-consuming and required maintenance. And lack of software license management resulted in large revenue losses because robotic machinery relies on software activation.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3nFEAS:5" data-blade-position="6" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3nFEAS:5" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000003B3nFEAS:5" data-module-name="How Salesforce Helps" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How Salesforce Helps </h2> </header> <div class="blade__description"> <p><strong>Einstein 1 Sales takes on manual tasks to save reps time.</strong></p><p><br></p><p>The company manages its entire sales cycle, including opportunities in <a href="https://www.salesforce.com/products/sales/" target="_self">Sales Cloud</a>. In addition to giving reps easy access to their sales pipeline, Einstein 1 Sales also includes powerful AI tools to help them boost their productivity. If a rep is unsure how to progress an opportunity, <a href="https://www.salesforce.com/products/einstein-ai-solutions/" target="_self">Einstein</a> recommends the next best step. </p><p><br></p><p>To make this possible, first BACA Systems will unlock and consolidate all of its data using <a href="https://www.salesforce.com/products/data/" target="_self">Data Cloud</a>. Then it will connect its data to Einstein 1 Sales that is used for monitoring and tracking performance for its sales reps.</p><p><br></p><p><a href="https://www.salesforce.com/einsteincopilot" target="_self">Einstein Copilot</a> will then use this data to give reps AI-driven recommendations in a trusted, secure environment. This will provide truly personalized guidance and allow the company to pull in data from cases and email conversations to ground custom prompts in Prompt Builder. For instance, a rep will be able to ask Copilot to “help me draft an email to Polly Prospect at the ABC Company.” Einstein will then reference all of the emails that have been sent to the prospect, service case notes, opportunity data, and other relevant data in Data Cloud to craft a personalized email, grounded in the context of that account. </p><p><br></p><p>Einstein also takes on manual tasks like writing call summaries so that reps can focus on deeper engagement with prospects and customers. Sales reps review these summaries and use them to inform their conversations when they reach out to prospects. If a prospect mentions interest in attending an open house, Einstein can write a custom subject line in the email invitation for the rep to send.</p><p><br></p><p>The result? The sales team spends less time creating emails, and those with AI-generated subject lines have higher open rates too. With these AI-powered enhancements, the company has doubled sales productivity.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3nFEAS:6" data-blade-position="7" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3nFEAS:6" class="relative nup--blade layout--1 nup--card_quote" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal no-quote-image-oneup"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="a0D7y00000JShOwEAL" data-module-name="Andrew Russo" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 no-quote-image-asset"> <div class="card_quote--no-asset"> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--us" aria-hidden="true"></div> <h3 class="card__headline" style=" "> “We see generative AI really shine at things like sending emails. We’ve been using Einstein to generate sales emails, which allows our sales teams to skip these repetitive tasks so they can focus their time on our customers.” </h3> <div class="tagline_wrapper"> <div class="name"> Andrew Russo </div> <div class="role_company"> Salesforce Architect, BACA Systems </div> </div> </blockquote> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0E7y000003B3qTEAS:7" data-blade-position="8" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3qTEAS:7" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000003B3qTEAS:7" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Teams receive data management coaching with the Premier Success Plan. </strong></p><p>BACA Systems knows that the key to using AI in its business lies in the quality of its data. It partners closely with Salesforce experts, as part of its <a href="https://www.salesforce.com/services/success-plans/overview/premier-success-plans/" target="_self">Premier Success Plan</a>, who provide guidance and recommendations on how to properly manage its data, including how to identify and fix quality issues.</p><p><br></p><p>Expert coaching sessions, included with Premier, also help team members build expertise and quickly get up to speed on Salesforce products, features, and capabilities.</p><p><br></p><p><strong>AppExchange apps transform delivery operations.</strong></p><p>The company set up a complete delivery management system by integrating AppExchange apps <a href="https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FR4pdUAD" target="_self">Bringg</a> and <a href="https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000005uSuCEAU" target="_self">Rootstock ERP</a> with Salesforce. Now, BACA Systems has better control over its delivery operations with fewer errors and increased automation on previously manual tasks, such as creating and printing shipping labels, as well as tracking of all shipping records. The team implemented this new solution in less than 24 hours without disruption of the day’s ongoing deliveries. As a result, the company has saved 5–8 minutes per order and all shipping activities have an accuracy rate of 99.9%. The time savings is equivalent to 15 workdays per month, or the workload of a full-time employee. The flexibility of the solution also permits BACA Systems to support expansion in the future.</p><p><br></p><p><strong>Your Account app simplifies account management and purchasing.</strong></p><p>BACA Systems uses the <a href="https://www.salesforce.com/campaign/your-account/" target="_self">Your Account app</a>, Salesforce’s ecommerce subscription management tool. The company can purchase more <a href="https://www.salesforce.com/products/sales/" target="_self">Sales Cloud</a> or <a href="https://www.salesforce.com/products/service/" target="_self">Service Cloud</a> licenses and get copies of order forms, terms, and other important documents all in one place. BACA Systems can also update its contract with Salesforce; fill out billing contact information; and view, download, and pay invoices. Now, BACA Systems' admin team spends less time on these administrative tasks and more time planning for its next phase of innovation with Salesforce.</p><p><br></p><p><strong>Custom apps and integrations built in Flow save time and money.</strong></p><p>BACA Systems uses <a href="https://www.salesforce.com/platform/" target="_self">Salesforce flows</a> to handle a variety of tasks, from accounting to inventory and manufacturing to service. Flows are custom apps created with the Flow Builder tool that provide point-and-click automation across the Salesforce platform. By replacing the need for manual coding with integrated, prebuilt solutions, flows not only save developers time and resources but provide clear overviews of business processes. And BACA Systems can develop functional solutions in under two days with flows. </p><p><br></p><p>For example, BACA Systems uses Flow to integrate with third-party software licensing service Zentitle. This automated flow activates robots and accurately charges customers, preventing loss of revenue. BACA Systems now has a single point of management for its licensing system, entirely in Salesforce, eliminating the need to navigate to Zentitle’s portal. It has successfully implemented 231 custom flows and 250 flows from managed packages, demonstrating how low-code tools on the Einstein 1 Platform, like Flow Builder, can lead to time and cost savings.</p><p>In the future, BACA Systems plans to use generative AI to quickly build prototypes for speeding up app development and improving coding efficiency for developers who still need to write traditional code.</p><p><br></p><p><strong>AI will help shape future strategy.</strong></p><p>BACA Systems plans to unlock key insights for its business with <a href="https://www.tableau.com/products/einstein-discovery?_gac=1.258963064.1705975145.Cj0KCQiAwbitBhDIARIsABfFYILV6ZAknOivCjKhGMYkZ8ysoCcCfxgLKEQxOHRu6MzNMGMu4Lh2KeMaAg3xEALw_wcB" target="_self">Einstein Discovery</a> to power its manufacturing operations and supply chain. It is working to develop Einstein Discovery models that will help with inventory and purchasing decisions so the company can order from the right vendor at the right time — and get the right amount of inventory, all powered by insights from historical data in Salesforce. </p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3thEAC:8" data-blade-position="9" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3thEAC:8" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000003B3thEAC:8" data-module-name="The Salesforce Difference" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Salesforce Difference </h2> </header> <div class="blade__description"> <p>BACA Systems relies on <a href="https://www.salesforce.com/products/platform/" target="_self">Einstein 1 Platform</a> to run its business and boost employee productivity with AI. Backed by the Einstein Trust Layer to ensure the security of its data and the expert guidance of the Customer Success team, BACA Systems will continue to stay at the forefront of innovation.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000003B3thEAC:9" data-blade-position="10" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000003B3thEAC:9" class="relative nup--blade layout--4 nup--card_statistic" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__4 nup__gridFour no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1" data-module-position="1" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 2 </span> <span class="card__stat-suffix card__stat-suffix--align-bottom"> X </span> </div> <div class="card__caption"> increase in sales productivity with Sales Cloud </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="2" data-module-position="2" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 99.9 </span> <span class="card__stat-suffix card__stat-suffix--align-top"> % </span> </div> <div class="card__caption"> accuracy rate of shipment activities due to AppExchange apps </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="3" data-module-position="3" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 15 </span> </div> <div class="card__caption"> days equivalent time savings thanks to delivery management automation </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="4" data-module-position="4" data-module-type="card_statistic" > <div class="card--card_statistic pbc-g-elevation-2 flex border-rad-16 "> <div class="card__content__wrapper"> <div class="card__background card__background--top"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/top-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> <div class="card__copy__wrapper flex flex--column"> <div class="card__stat flex flex--jc-center"> <span class="card__stat-number"> 20 </span> <span class="card__stat-suffix card__stat-suffix--align-top"> % </span> </div> <div class="card__caption"> reduction in warranty costs </div> </div> <div class="card__background card__background--bottom"> <img loading="lazy" src="https://a.sfdcstatic.com/shared/images/pbc/bottom-stat-card-bg.webp" class="card__background-image" alt="" sizes="100vw" srcset="" height="auto" width="100%"/> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0I7y000000RlkPEAS:10" data-blade-position="11" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0I7y000000RlkPEAS:10" class="relative nup--blade nup--link_above layout--2 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__2 nup__gridTwo"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Additional Customer Success Stories </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1" data-module-name="Iron Mountain achieves peak productivity with Einstein AI" data-module-position="1" data-module-type="card_resource" data-module-tags-manual="[{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Artificial Intelligence","tagUuid":"85c33d9b-9d88-4eb0-9841-f9bfe6723ba4"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Service","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"MuleSoft","tagUuid":"a4660dec-95e1-40c3-bae4-3f6e3e1c7713"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Technology","tagUuid":"b03c26f5-f8ae-473d-8f2e-bcd648c84d3c"},{"uuid":"18304302-fe47-4b27-a547-18d5eb6fd553","tagName":"Enterprise","tagUuid":"1747c2e4-e577-434b-a6f8-ec656f10ae64"}]" data-module-tags-auto="[]" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" tabindex="-1" aria-label="Iron Mountain achieves peak productivity with Einstein AI" data-link-url="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Iron-Mountain-720x405-1-1.png" class="card__image" alt="Read the Iron Mountain Story." sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Iron-Mountain-720x405-1-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Iron-Mountain-720x405-1-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Iron-Mountain-720x405-1-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Iron-Mountain-720x405-1-1.png?w=1280 1280w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Customer Story</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" data-link-text="Iron Mountain achieves peak productivity with Einstein AI" data-link-url="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" data-link-type="header" target="_self"> Iron Mountain achieves peak productivity with Einstein AI </a> </h3> <div class="card__description mt-16"> Learn how generative AI suggests replies and articles to help agents resolve more cases. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Learn more: Iron Mountain achieves peak productivity with Einstein AI" href="https://www.salesforce.com/customer-stories/iron-mountain-ai-faster-automation/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="2" data-module-name="Crexi saves its sales reps 5 hours a day with Sales AI." data-module-position="2" data-module-type="card_resource" data-module-tags-manual="[{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Artificial Intelligence","tagUuid":"85c33d9b-9d88-4eb0-9841-f9bfe6723ba4"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Sales","tagUuid":"753aac49-64c1-42ed-b92c-40aa56f8ff03"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Financial Services","tagUuid":"6e4fc2d6-83a1-4279-a94a-3c75d758e3fc"},{"uuid":"18304302-fe47-4b27-a547-18d5eb6fd553","tagName":"Small Midsize Business","tagUuid":"8fa122de-8e45-45e0-be79-e1379b46733d"},{"uuid":"","tagName":"","tagUuid":"dd6f3b58-6d7b-43dd-b83e-ebc7041949ee"},{"uuid":"","tagName":"","tagUuid":"Financial Services"},{"uuid":"","tagName":"","tagUuid":" Sales Cloud"},{"uuid":"","tagName":"","tagUuid":" Einstein"}]" data-module-tags-auto="[]" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" tabindex="-1" aria-label="Crexi saves its sales reps 5 hours a day with Sales AI." data-link-url="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Crexi-720x405-1.png" class="card__image" alt="Read the Crexi story." sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Crexi-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Crexi-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Crexi-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Crexi-720x405-1.png?w=1280 1280w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Customer Story</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" data-link-text="Crexi saves its sales reps 5 hours a day with Sales AI." data-link-url="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" data-link-type="header" target="_self"> Crexi saves its sales reps 5 hours a day with Sales AI. </a> </h3> <div class="card__description mt-16"> Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Learn more: Crexi saves its sales reps 5 hours a day with Sales AI." href="https://www.salesforce.com/customer-stories/crexi-reduces-admin-tasks-sales-ai/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Additional Customer Success Stories" data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all Success Stories" 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