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Freshservice Servicebot for Microsoft Teams Integration | Freshworks Marketplace
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.empty-version .empty-text[data-v-58738898]{padding-top:17px}.modal-container .keep-whitespaces[data-v-58738898]{max-height:9000px;-webkit-transition:max-height 2s ease;transition:max-height 2s ease;white-space:pre-line;width:100%;word-break:break-word}</style></head> <body ><div id="__nuxt"><div><div class="layout" data-v-43864856><header data-v-43864856 data-v-04fce71f><nav data-v-04fce71f><div class="compact nav-opaque nav-primary-wrapper" data-v-04fce71f><div class="nav-primary l-page" data-v-04fce71f><div class="nav-logo-wrapper" data-v-04fce71f><a class="logo logo-fworks" href="/apps" data-v-04fce71f> Freshworks Marketplace </a><span class="nav-burger" data-v-04fce71f><span class="nav-burger-icon" data-v-04fce71f></span></span></div><!----><ul class="l-nav-list nav-main-menu" role="menu" data-v-04fce71f><!--[--><li class="card-nav has-sub-menu nav-main-item" role="presentation" data-v-04fce71f><div role="presentation" data-v-04fce71f><a href="#" aria-haspopup="true" aria-expanded="false" class="nav-label" role="menuitem" data-v-04fce71f>Products</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu nav-product" data-v-04fce71f><li class="nav-persona-product-column" data-v-04fce71f><h3 data-v-04fce71f>Software</h3><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-suite/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Service Suite</p><span class="desc" data-v-04fce71f>The all-in-one solution, boosted with generative AI</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshdesk/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshdesk</p><span class="desc" data-v-04fce71f>Delight customers and agents with effortless service and support</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/live-chat-software/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshchat</p><span class="desc" data-v-04fce71f>AI-powered bots and live chat and across every messaging channel</span><span class="label" data-v-04fce71f></span></div></a></li><!--]--></ul></div></li><li class="nav-persona-product-column column-2" data-v-04fce71f><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshservice</p><span class="desc" data-v-04fce71f>Modern and intuitive IT and business team management</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshsales</p><span class="desc" data-v-04fce71f>Boost sales and productivity with a unified CRM</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshmarketer</p><span class="desc" data-v-04fce71f>Multichannel marketing campaigns for e-commerce</span><span class="label" data-v-04fce71f></span></div></a></li><!--]--></ul></div></li><li class="divider hide-in-mobile-and-tablet" data-v-04fce71f></li><li class="nav-persona-product-column" data-v-04fce71f><h3 data-v-04fce71f>Solutions</h3><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-solutions/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Service & Support</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/it-solutions/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>IT Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/conversational-engagement/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Conversational Engagement</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Marketing Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Enterprise Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Sales Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm-platform/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Relationship Management</p></div></a></li><!--]--></ul></div></li><li class="bottom-pane hide-in-mobile-and-tablet" data-v-04fce71f><a href="https://www.freshworks.com/products/" data-v-04fce71f><div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center" data-v-04fce71f><span class="forward--link" data-v-04fce71f>View all products and solutions</span></div></a></li></ul></div></li><li class="hide-in-desktop nav-main-item" role="presentation" data-v-04fce71f><a href="/apps/" target="_self" class="nav-label" data-v-04fce71f>Marketplace</a></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-04fce71f><div role="presentation" data-v-04fce71f><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-04fce71f>Platform</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu platform-menu" data-v-04fce71f><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>Our Platform</h3><!--[--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/platform/" data-v-04fce71f>Overview</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/freddy-ai/" data-v-04fce71f>AI capabilities</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" data-v-04fce71f>Latest innovations</a></p></div><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>Integrations</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/apps/" data-v-04fce71f>Marketplace</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://developers.freshworks.com/" data-v-04fce71f>Developer Portal</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/platform/technology-alliances/" data-v-04fce71f>Technology Alliances</a></p></div><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>What's New</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-04fce71f><li class="nav-sub-item nav-logo-tagline hide-in-mobile-and-tablet" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/product-launches/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Q2 ’23 Launch Announcements</p><p class="description-text" data-v-04fce71f>Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p></div></a></li><p class="submenu-text hide-in-desktop" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" data-v-04fce71f>Q2 ’23 Launch Announcements</a></p></div><!--]--><!--]--></li></ul></div></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-04fce71f><div role="presentation" data-v-04fce71f><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-04fce71f>Resources</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu" data-v-04fce71f><!--[--><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Product Innovations</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/customers/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Case studies</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://community.freshworks.com/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Community</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/academy/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Training</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/support/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Support</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/about/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>About</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/leadership/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Leadership</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/careers/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Careers</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/partners/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Partners</span></a></li><!--]--></ul></div></li><!--]--></ul></div></div><div class="compact hero" data-v-04fce71f><div data-v-04fce71f><div class="top-bar" data-v-04fce71f><a class="home-link hide-in-desktop" href="/apps" data-v-04fce71f></a><span data-v-04fce71f></span><span class="nav-burger" data-v-04fce71f><span class="nav-burger-icon" data-v-04fce71f></span></span></div><!----><div class="hero-non-sticky" data-v-04fce71f><div class="hero-left-section" data-v-04fce71f><div class="hero-title" data-v-04fce71f><h1 class="hero-sub-header" data-v-04fce71f>Freshworks Marketplace</h1></div><span data-v-04fce71f></span></div><div class="hero-right-section" data-v-04fce71f><div class="help-section" data-v-04fce71f></div></div></div></div></div></nav></header><!--[--><div class="page-wrapper"><div class="mp-container app-details-layout" data-v-5792c8b5><div class="breadcrumb" data-v-5792c8b5><label data-v-5792c8b5><img src="/apps/_nuxt/back_arrow_website.0240e847.svg" alt="back arrow icon" aria-hidden="true" data-v-5792c8b5><span class="breadcrumb-help-text" data-v-5792c8b5>Back</span></label></div><div class="app-details" data-v-5792c8b5><div class="app-details-wrapper" data-v-5792c8b5><div class="app-details-info" data-v-5792c8b5><div class="top-panel" data-v-5792c8b5><div class="app-cover" data-v-5792c8b5><img src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png" srcset="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png 1x,https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png 2x" alt="App cover art submitted by the app developer that represents the app" data-v-5792c8b5></div><div class="topbar" data-v-5792c8b5><h1 class="header" data-v-5792c8b5>Servicebot for Microsoft Teams</h1><div class="overview" data-v-5792c8b5>AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams</div><div class="badges" data-v-5792c8b5><div class="badge" data-v-5792c8b5>Free <!----></div><div class="app-rating" data-v-5792c8b5><span data-v-5792c8b5></span><div class="rating-text rating" data-v-5792c8b5>3.8 (77) </div></div><div class="app-install" data-v-5792c8b5><div data-v-5792c8b5><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-5792c8b5></div><div class="rating-text" data-v-5792c8b5>6.4k installs</div></div><div class="freshworks-verified" data-v-5792c8b5><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-5792c8b5><span data-v-5792c8b5>Verified by Freshworks</span><span class="tool-tip" data-v-5792c8b5><fw-tooltip placement="right-start" hoist data-v-5792c8b5><img role="button" tabindex="0" src="/apps/_nuxt/info-circle.2c40719c.svg" alt="info tooltip icon" aria-describedby="msteams-freshservice-tooltip-description" data-v-5792c8b5><div id="msteams-freshservice-tooltip-description" slot="tooltip-content" role="tooltip" data-v-5792c8b5> App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines </div></fw-tooltip></span></div><!----></div><div class="install-help-text" data-v-5792c8b5>By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.</div><div class="action-container" data-v-5792c8b5><fw-button color="primary" data-v-5792c8b5> Install </fw-button><!----></div></div></div><div class="app-details-tab" data-v-5792c8b5 data-v-211aecca><fw-tabs active-tab-index="0" style="--fw-tabs-padding-left:0;" data-v-211aecca><fw-tab slot="tab" tab-name="description" panel="description" data-v-211aecca><span class="tab-header" data-v-211aecca>Overview</span></fw-tab><fw-tab slot="tab" tab-name="reviews" panel="reviews" data-v-211aecca><span class="tab-header" data-v-211aecca>Reviews</span></fw-tab><fw-tab slot="tab" tab-name="instructions" panel="instructions" data-v-211aecca><span class="tab-header" data-v-211aecca>How to install?</span></fw-tab><fw-tab slot="tab" tab-name="privacyandsecurity" panel="privacyandsecurity" data-v-211aecca><span class="tab-header" data-v-211aecca>Privacy & Security</span><fw-pill color="green" class="pill" data-v-211aecca>New</fw-pill></fw-tab><fw-tab-panel name="description" data-v-211aecca><div class="keep-whitespaces" data-v-211aecca>ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests. Key features of ServiceBot include: • Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information. • Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks. • One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams • Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket. • Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams! With ServiceBot, your internal support is fast, streamlined and offers the best employee experience. *Features available only in the Enterprise plan Microsoft Terms of Use: https://www.microsoft.com/en-us/legal/intellectualproperty/copyright/default Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement</div></fw-tab-panel><fw-tab-panel name="reviews" data-v-211aecca><div class="review-rating-container" data-v-211aecca data-v-483e7dfb><div class="cumulative-rating-panel website" rating-count="77" data-v-483e7dfb data-v-b1280745><div class="left-container" data-v-b1280745><div class="rating-text" data-v-b1280745>3.8</div><div data-v-b1280745><!----></div><div class="app-install" data-v-b1280745><div data-v-b1280745><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-b1280745></div><div class="text" data-v-b1280745>6.4k installs</div></div><div class="guide-line-text" data-v-b1280745>Sign in to review app</div></div><div class="right-container" data-v-b1280745><div class="install-count-container" data-v-b1280745><fw-icon name="contact" size="12" data-v-b1280745></fw-icon><div class="text" data-v-b1280745>77</div></div><!--[--><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>5</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:55%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>4</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:12%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>3</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:3%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>2</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:11%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>1</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:15%;" data-v-b1280745></div></div></div><!--]--></div></div><div class="review-list-container" data-v-483e7dfb data-v-6a49558a><div data-v-6a49558a><!--[--><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/eu/default/I.svg?Expires=1733127979&Signature=eabsCARLf~OFn~W20EFfLtH11zgj2mX6L1DmmlP5o7GyuA1BlMcoVomS91QrWJFdeHb0WIEjrEjpVEl1CPW74CFjvzIgtJGFzjVDOr4L~3t~D5nxhCoWAbCQAlhlRNShhlWLfcmHH99MoM0jW3AWzf4ZYQhNK43QbOdd3gFjVzgNh8l7nysnhv3Bb76u1kfZ1XPtJ-uBlrzGo1Ajp6Y1WASVMmloy51uEh2dXjUqsQt3Tv6NJlAmEfKsr6chjUloGsz8hFdFTB0QS2SucvbuqEcEUTjj-MJFyUuClzNR7jlgtD362r~3M7IYmfH08Fc7aa0iKGc9RtW9vgYjEltu2A__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Ian Alderson" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Ian Alderson</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>10 days ago </div></div></div><div class="user-info-body" data-v-16441f20>To be able to chat with customers/users via teams would be a great step forward.</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/default/D.svg?Expires=1733275469&Signature=CHxtGHos12HfpxjQOZzkBTMLe5TM7IW1KponYSqcJuReaDq7LXvNqnu4hkig-BnE5z9r09JW6fhfZhUm2iW7h8h2ZzjYxD0DHTjcnfs2i~ena-bA0eCWg0Tx7-raJ~TSFY6g4MqxFPcpqk4UZDqKCt2Cl0qhgukhbQBwGwLxTp6qDycd5hwMv1CjrsHdrj3Qmw7DD2on1dj1cC166AGSy6v4TKNyBnB2B5EAMTkQZA3MPns3IDW2cjRpnimDWfFyTEtAOZ4FazXQ6zd4kTSvRBPUx2e-~6Y8aByg9O3sVtHNajYm-Edp4Yy~NFa7~nAWJA6CPX5LnqdtxyBIw6RWsA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Daniel Bolz" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Daniel Bolz</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>about 1 month ago </div></div></div><div class="user-info-body" data-v-16441f20>Not incredibly flexible, but handy for pure ticket management. Works for requesters also.</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/eu/default/T.svg?Expires=1733163734&Signature=aX6RyyTw1D1POiWAUUpy63kSDXJSnRmOXx9ZHL1rpHpCxSh-FWYQmIfHJazyiKZN5yAcs-U8okdfo0HIWqxOm-okwg7zv9t33gvyWQxOVGO8-pz8isVVFVG60c4DjgzwPRSGvRHAADB4RLgJ65DOJqq1Ia8fUO2jepNmc4sFs8tiAS3i3DCpEauhsFEUOdyiOkJdtkJcQvovmyMrnaOTU0TIHJY1FizVmUcUCAfaKKvmrZj4Ue8u9223szIi~DX9PEsJ7FLEupOa3srvRAup-pJg49Nx0dcbhUcf-hH4vgPzdhu84XR2TZphZY2NLIC9Y6hsoU1KSDtxHU521Mqr9w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Toby Bennett" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Toby Bennett</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>4 months ago </div></div></div><div class="user-info-body" data-v-16441f20>it Doesnt wor and fails to auth even after approving the app in entra. lack of documentation around this whole product too</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/721741282542059073/THUMBNAIL.jpeg?Expires=1733098094&Signature=EdFHp2Vdq7yr1-kAdc4q2NQaxNYc1ukiqxITkkAR7Z3NT1YHmdIpEM1eveHf3N-BYlcHDr5E-bbZ2zn3RbXOWpt3UU5hqlNd0J6sGL5BBWeXST-4ffM2cqUHukdiJeeec7chpvBWcAODjwBb2MLGBAuR3GctTKSMY5BoJgF2KRJT9FV4LHzlkb4QDVySnqqbQWo84-I7aXS6hTQZsCWFjw5bH85kxBlkdL2blEWzmZYe2wbBpP4LYmxzX-FdjQ5uVoFQygbZXjXZ5maEcLdpsJYBYOYObEnbh60C~aW~7uy56GHP7CLQCC32kiGefrF0Z4fjre0~mcgSkQD82IribQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Helder Melendez" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Helder Melendez</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>5 months ago </div></div></div><div class="user-info-body" data-v-16441f20>Installed but cannot get it to work.</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><!--]--></div><!----><!----><!----></div><!----></div></fw-tab-panel><fw-tab-panel name="instructions" data-v-211aecca><div class="keep-whitespaces" data-v-211aecca>Freshservice Marketplace Installation: 1. Under the Admin Tab, click on Apps under Helpdesk Productivity. 2. Click on Get More Apps and search for Microsoft Teams. Click on Install to get started with the integration. 3. You will be redirected to the Microsoft login page where you can sign in using your Microsoft Team’s admin’s credentials. 4. Now, choose the ticket actions for which you want notifications to be pushed into your Microsoft Teams and click on Enable. ServiceBot Installation: 1. Login to your Microsoft Teams account and click the … icon from the left nav. 2. Click on More Apps and type “ServiceBot” in the search. 3. Select the ServiceBot app and chose the option “Add for you” and “Add to a team” options and click on Install. 4. Click on “Set up” beside the Bot and you are done. You would find ServiceBot with a welcome message on the selected channel. To get started your Bot updates, associate your Microsoft Teams with the respective Freshservice group and click on Add ServiceBot. The Bot will push all the tickets assigned to your Freshservice group on the General Channel of the Team linked to the group. To know more about the Bot, type “help” to the Bot or click on the Freshservice icon. For more details, please refer the link here - https://support.freshservice.com/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams</div></fw-tab-panel><fw-tab-panel name="privacyandsecurity" data-v-211aecca><div class="privacy-container" data-v-211aecca data-v-be0d5d04><div class="info-message" data-v-be0d5d04><fw-inline-message open type="info" data-v-be0d5d04><div class="info-answer no-margin" data-v-be0d5d04>The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.</div></fw-inline-message></div><div class="info-message" data-v-be0d5d04><fw-inline-message open type="info" data-v-be0d5d04><div class="info-question" data-v-be0d5d04>What is End-User data?</div><div class="info-answer" data-v-be0d5d04>Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.</div></fw-inline-message></div><div class="privacy-answer-container" data-v-be0d5d04><div class="title" data-v-be0d5d04>Data Management and Storage</div><div data-v-be0d5d04><!--[--><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app use AI or GenAI features?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea><!--[--><span data-v-098edbea><span data-v-098edbea>Does your app use "Freshworks AI powered features or Freddy AI" and comply with </span></span><span data-v-098edbea><a href="https://www.freshworks.com/terms/supplemental-terms/" target="_blank" data-v-098edbea>Freshworks AI powered features and Freddy AI </a></span><span data-v-098edbea><span data-v-098edbea>terms?</span></span><!--]--></div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app collect / process any End-User data?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app store any End-User data?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app share End-User Data with any third party entities?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea><!--[--><span data-v-098edbea><span data-v-098edbea>Does your app transfer </span></span><span data-v-098edbea><a href="https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en" target="_blank" data-v-098edbea>European Economic Area (EEA) </a></span><span data-v-098edbea><span data-v-098edbea>residents’s End-User Data outside of the EEA?</span></span><!--]--></div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Can the End-User data be exported?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Can End-User data be accessed through your app logs?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted at rest?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted in transit?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app adhere to the OWASP (Open Web Application Security Project) security standard?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app permanently delete the customer data as soon as the customer uninstalls the app?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app allow customers to request a custom End-User Data retention period?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><!--]--></div></div><div class="developer-support-container" data-v-be0d5d04><div class="content" data-v-be0d5d04>For more information related to privacy and security, reach out to <a class="support-link" href=mailto:support@freshservice.com target="_top">developer support</a></div></div></div></fw-tab-panel></fw-tabs></div><div class="screenshots" data-v-5792c8b5 data-v-640e44e2><div class="screenshots-grid" data-v-640e44e2><!--[--><!--]--></div></div></div><div class="app-info" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>App Info</h2><div class="published-by" data-v-5792c8b5>Published by Freshworks</div><div class="published-date" data-v-5792c8b5>about 5 years ago</div><!----><div class="support" data-v-5792c8b5><div class="heading" data-v-5792c8b5>Supported for </div><span data-v-5792c8b5></span></div><div class="categories" data-v-5792c8b5><h2 class="categories-header" data-v-5792c8b5>Categories</h2><div class="categories-button" data-v-5792c8b5><!--[--><!--[--><fw-pill color="grey" tabindex="0" role="button" class="cursor-pointer" data-v-5792c8b5>Agent Productivity</fw-pill><span data-v-5792c8b5> </span><!--]--><!--[--><fw-pill color="grey" tabindex="0" role="button" class="cursor-pointer" data-v-5792c8b5>Bots & Workflows</fw-pill><!----><!--]--><!--]--></div></div><div class="recommended-apps" data-v-5792c8b5><div class="container" data-v-5792c8b5 data-v-8f762801><div class="header-container" data-v-8f762801><div class="header-description" data-v-8f762801><div class="recommendations-title" data-v-8f762801><!----> Similar Apps</div><!----><div tabindex="0" aria-label="View more Similar Apps" role="button" class="view-all route" data-v-8f762801><div class="see-all" data-v-8f762801>View More</div><div class="icon" data-v-8f762801><img src="/apps/_nuxt/view_all.d5f71d00.svg" alt="view_all" data-v-8f762801></div></div><!----></div></div><div class="app-grid" data-v-8f762801><!--[--><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/azure_active_directory_provisioning_scim/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Azure Active Directory Provisioning (SCIM) icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg 1x, https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb2x/azure.jpeg 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Azure Active Directory Provisioning (SCIM)</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>4.2 (100+) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>5k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/out_of_office_1/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Out Of Office icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb/logo.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb2x/logo.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb/logo.png" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Out Of Office</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>This app reassigns tickets and helps configure auto-response emails when agents are out of office.</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>3.3 (92) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>1.7k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/clone_ticket/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Clone Ticket icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb/Clone_Ticket.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb2x/Clone_Ticket.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb/Clone_Ticket.png" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Clone Ticket</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>Duplicate tickets with ease in Freshservice</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>3.6 (55) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>1k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><!--]--></div><div class="view-more" data-v-8f762801><!----></div></div></div><div class="other-resources" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>Other Resources</h2><div class="divider" data-v-5792c8b5></div><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/browser_icon.f3f83c33.svg" alt="browser icon" data-v-5792c8b5></span><a href="https://support.freshservice.com/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Website</a></div><div class="divider" data-v-5792c8b5></div><!----><!----><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/policy_website.f16c59cc.svg" alt="marketplace user term" data-v-5792c8b5></span><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Marketplace User Terms</a></div><div class="no-policy" data-v-5792c8b5>Please visit the vendor’s website for privacy policy and terms of use.</div></div><div class="app-support" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>Need help?</h2><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/help_and_support_icon.de9216e0.svg" alt="help and support icon" data-v-5792c8b5></span><a href="mailto:support@freshservice.com" data-v-5792c8b5>Developer Support</a></div></div></div></div></div><!----><fw-modal id="install-modal" size="large" has-close-icon-button="false" hide-footer="true" data-v-5792c8b5 data-v-5092b5d0><div class="dismiss-dialog" data-v-5092b5d0><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-5092b5d0></div><div class="login-dialog" data-v-5092b5d0><div class="header" data-v-5092b5d0>Log in to install this app</div><p data-v-5092b5d0> Enter your <span class="capitalize" data-v-5092b5d0>Freshservice</span> URL to proceed </p><div class="form-login" data-v-5092b5d0><div class="login-input-container" data-v-5092b5d0><div class="input-text" data-v-5092b5d0> https:// </div><input id="login_url" value="" placeholder="yourdomain.freshservice.com" type="text" data-v-5092b5d0></div><div class="mp-btn primary" data-v-5092b5d0> Proceed </div></div><!----><div class="create-account" data-v-5092b5d0><div class="signup-message" data-v-5092b5d0> Don't have a <span class="capitalize" data-v-5092b5d0>Freshservice</span> account? <a href="https://www.freshworks.com/freshservice/signup/" data-v-5092b5d0>Sign up for free</a></div></div><div class="divider" data-v-5092b5d0></div><div class="share-app" data-v-5092b5d0> Not an Admin? <a href="" data-v-5092b5d0> Share this app </a> with your admin to install it for you. </div></div></fw-modal><fw-modal id="version-history-modal" hide-footer="true" has-close-icon-button="false" size="large" data-v-5792c8b5 data-v-58738898><div class="dismiss-dialog" data-v-58738898><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-58738898></div><div class="modal-container" data-v-58738898><div class="heading" data-v-58738898>Version History</div><div class="version-history-content" data-v-58738898><!--[--><!--]--><div class="empty-version" data-v-58738898><img class="icon" src="/apps/_nuxt/emptyVersionHistory.26ee5fff.svg" alt="empty search icon" data-v-58738898><div class="empty-text" data-v-58738898>This is the first version. Release notes not yet available.</div></div></div></div></fw-modal></div></div><!--]--><div class="build-with-us-banner website" data-v-43864856 data-v-f893fb5d><div class="wrapper" data-v-f893fb5d><div class="banner-content" data-v-f893fb5d><div class="title" data-v-f893fb5d>Build your own apps</div><div class="description" data-v-f893fb5d>Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.</div><!----></div><div class="btn-wrapper" data-v-f893fb5d><fw-button color="secondary" class="amp-btn" data-v-f893fb5d>Go to Developer Portal</fw-button></div></div></div><footer class="footer" data-v-43864856 data-v-819986b0><!----><!----><div class="footer-copyrights" data-v-819986b0><div class="l-page" data-v-819986b0><div class="copyrights-nav" data-v-819986b0><!--[--><!--[--><!--[--><!--[--><a href="https://www.freshworks.com/marketplace-user-terms/" target="_self" data-v-819986b0>Marketplace User Terms</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="/apps/files/accessibility.pdf" target="_blank" data-v-819986b0>About Accessibility</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/" target="_self" data-v-819986b0>Privacy Notice</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/site-terms/" target="_self" data-v-819986b0>Site Terms</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/list-of-cookies/" target="_self" data-v-819986b0>Cookie Policy</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/ccpa-requests/" target="_self" data-v-819986b0>Do Not Share My Personal Information</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/security/" target="_self" data-v-819986b0>Security</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/gdpr/unsubscribe/" target="_self" data-v-819986b0>Unsubscribe</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/sitemap/" target="_self" data-v-819986b0>Sitemap</a><!----><!--]--><!--]--><!--]--><!--]--></div><div class="footer-copyrights-text" data-v-819986b0><span data-v-819986b0>© 2024 Freshworks Inc. All Rights Reserved</span></div></div></div></footer><span data-v-43864856></span></div></div></div><script type="module">import p from "/apps/msteams-freshservice/_payload.js";window.__NUXT__={...p,...((function(a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z,_,$,aa,ab,ac,ad,ae,af,ag,ah,ai,aj,ak,al,am,an,ao,ap,aq,ar,as,at,au,av,aw,ax,ay,az,aA,aB,aC,aD,aE,aF,aG,aH,aI,aJ,aK,aL,aM,aN,aO,aP,aQ,aR,aS,aT,aU,aV,aW,aX,aY,aZ,a_,a$,ba,bb,bc,bd,be,bf,bg,bh,bi,bj,bk,bl,bm,bn,bo,bp,bq,br,bs,bt,bu,bv,bw,bx,by,bz,bA,bB,bC){return {state:{},_errors:{},serverRendered:true,config:{public:{globalAppsEnv:"production",productMap:[{productId:q,productName:w,hostProductId:q},{productId:t,productName:i,hostProductId:t},{productId:y,productName:r,hostProductId:y},{productId:A,productName:D,hostProductId:A},{productId:G,productName:z,hostProductId:G},{productId:S,productName:j,hostProductId:S},{productId:T,productName:E,hostProductId:T}]},app:{baseURL:"\u002Fapps\u002F",buildAssetsDir:"\u002F_nuxt\u002F",cdnURL:H}},pinia:{websiteStore:{allApps:{},apps:{"msteams-freshservice":{extension_id:19423,type:A,app_type:q,account:"Freshworks",name:"msteams-freshservice",display_name:"Servicebot for Microsoft Teams",description:"ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests.\r\n\r\nKey features of ServiceBot include:\r\n• Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.\r\n• Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.\r\n• One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams\r\n• Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.\r\n• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams!\r\n\r\nWith ServiceBot, your internal support is fast, streamlined and offers the best employee experience.\r\n\r\n*Features available only in the Enterprise plan\r\n\r\n\r\nMicrosoft Terms of Use: https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Flegal\u002Fintellectualproperty\u002Fcopyright\u002Fdefault\r\nMicrosoft Privacy Statement: https:\u002F\u002Fprivacy.microsoft.com\u002Fen-us\u002Fprivacystatement",short_description:b,overview:"AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams",instructions:"Freshservice Marketplace Installation:\r\n1. Under the Admin Tab, click on Apps under Helpdesk Productivity. \r\n2. Click on Get More Apps and search for Microsoft Teams. Click on Install to get started with the integration.\r\n3. You will be redirected to the Microsoft login page where you can sign in using your Microsoft Team’s admin’s credentials.\r\n4. Now, choose the ticket actions for which you want notifications to be pushed into your Microsoft Teams and click on Enable. \r\n\r\nServiceBot Installation:\r\n1. Login to your Microsoft Teams account and click the … icon from the left nav.\r\n2. Click on More Apps and type “ServiceBot” in the search.\r\n3. Select the ServiceBot app and chose the option “Add for you” and “Add to a team” options and click on Install.\r\n4. Click on “Set up” beside the Bot and you are done.\r\n\r\nYou would find ServiceBot with a welcome message on the selected channel. To get started your Bot updates, associate your Microsoft Teams with the respective Freshservice group and click on Add ServiceBot.\r\n\r\nThe Bot will push all the tickets assigned to your Freshservice group on the General Channel of the Team linked to the group. \r\nTo know more about the Bot, type “help” to the Bot or click on the Freshservice icon.\r\n\r\nFor more details, please refer the link here - https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000656-freshservice-integration-with-microsoft-teams",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb\u002Fmsteams__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb2x\u002Fmsteams__1_.png"},screenshots:[{large:U,large2x:V},{large:W,large2x:X},{large:Y,large2x:Z},{large:_,large2x:$},{large:aa,large2x:ab}],categories:[{id:I,name:J,subcategories:[]},{id:94,name:"Bots & Workflows",subcategories:[]}],contact_details:{support_email:"support@freshservice.com",support_url:"https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000656-freshservice-integration-with-microsoft-teams",alternate_email:"manas.shukla@freshworks.com"},options:b,published_date:"about 5 years",platform_details:{"1.0":b,"2.0":b},relevant_apps_id:[ac,35234,31733,2092,36209,17656,10202,ad,3387,2070],hostproduct_ids:[y],addons:b,subscription_type:K,data_privacy_questionnaire:b,uses_gen_ai:b,freddy_ai_compliance:b,modular_screenshots:{global:[{large:U,large2x:V},{large:W,large2x:X},{large:Y,large2x:Z},{large:_,large2x:$},{large:aa,large2x:ab}]},modules:[O],supported_modules:[O],privacy_policy:"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F",rating:3.8,ratings_count:ae,install_count:6492,productName:r,productId:y,pricing:x,appReview:{summary:{rating:3.82,ratings_count:ae,"5star":43,"4star":10,"3star":y,"2star":9,"1star":12},reviews:[{id:5982,rating:t,review:"To be able to chat with customers\u002Fusers via teams would be a great step forward.",author:{id:766574156667811100,name:"Ian Alderson",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FI.svg?Expires=1733127979&Signature=eabsCARLf~OFn~W20EFfLtH11zgj2mX6L1DmmlP5o7GyuA1BlMcoVomS91QrWJFdeHb0WIEjrEjpVEl1CPW74CFjvzIgtJGFzjVDOr4L~3t~D5nxhCoWAbCQAlhlRNShhlWLfcmHH99MoM0jW3AWzf4ZYQhNK43QbOdd3gFjVzgNh8l7nysnhv3Bb76u1kfZ1XPtJ-uBlrzGo1Ajp6Y1WASVMmloy51uEh2dXjUqsQt3Tv6NJlAmEfKsr6chjUloGsz8hFdFTB0QS2SucvbuqEcEUTjj-MJFyUuClzNR7jlgtD362r~3M7IYmfH08Fc7aa0iKGc9RtW9vgYjEltu2A__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:af,updated_at:af},{id:5576,rating:A,review:"Not incredibly flexible, but handy for pure ticket management. Works for requesters also.",author:{id:746681744458800400,name:"Daniel Bolz",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FD.svg?Expires=1733275469&Signature=CHxtGHos12HfpxjQOZzkBTMLe5TM7IW1KponYSqcJuReaDq7LXvNqnu4hkig-BnE5z9r09JW6fhfZhUm2iW7h8h2ZzjYxD0DHTjcnfs2i~ena-bA0eCWg0Tx7-raJ~TSFY6g4MqxFPcpqk4UZDqKCt2Cl0qhgukhbQBwGwLxTp6qDycd5hwMv1CjrsHdrj3Qmw7DD2on1dj1cC166AGSy6v4TKNyBnB2B5EAMTkQZA3MPns3IDW2cjRpnimDWfFyTEtAOZ4FazXQ6zd4kTSvRBPUx2e-~6Y8aByg9O3sVtHNajYm-Edp4Yy~NFa7~nAWJA6CPX5LnqdtxyBIw6RWsA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ag,updated_at:ag},{id:4682,rating:q,review:"it Doesnt wor and fails to auth even after approving the app in entra. lack of documentation around this whole product too",author:{id:652144951319696500,name:"Toby Bennett",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FT.svg?Expires=1733163734&Signature=aX6RyyTw1D1POiWAUUpy63kSDXJSnRmOXx9ZHL1rpHpCxSh-FWYQmIfHJazyiKZN5yAcs-U8okdfo0HIWqxOm-okwg7zv9t33gvyWQxOVGO8-pz8isVVFVG60c4DjgzwPRSGvRHAADB4RLgJ65DOJqq1Ia8fUO2jepNmc4sFs8tiAS3i3DCpEauhsFEUOdyiOkJdtkJcQvovmyMrnaOTU0TIHJY1FizVmUcUCAfaKKvmrZj4Ue8u9223szIi~DX9PEsJ7FLEupOa3srvRAup-pJg49Nx0dcbhUcf-hH4vgPzdhu84XR2TZphZY2NLIC9Y6hsoU1KSDtxHU521Mqr9w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ah,updated_at:ah},{id:4245,rating:t,review:"Installed but cannot get it to work.",author:{id:721496315724117400,name:"Helder Melendez",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F721741282542059073\u002FTHUMBNAIL.jpeg?Expires=1733098094&Signature=EdFHp2Vdq7yr1-kAdc4q2NQaxNYc1ukiqxITkkAR7Z3NT1YHmdIpEM1eveHf3N-BYlcHDr5E-bbZ2zn3RbXOWpt3UU5hqlNd0J6sGL5BBWeXST-4ffM2cqUHukdiJeeec7chpvBWcAODjwBb2MLGBAuR3GctTKSMY5BoJgF2KRJT9FV4LHzlkb4QDVySnqqbQWo84-I7aXS6hTQZsCWFjw5bH85kxBlkdL2blEWzmZYe2wbBpP4LYmxzX-FdjQ5uVoFQygbZXjXZ5maEcLdpsJYBYOYObEnbh60C~aW~7uy56GHP7CLQCC32kiGefrF0Z4fjre0~mcgSkQD82IribQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ai,updated_at:ai},{id:4057,rating:G,review:"Great app to use!\n",author:{id:218658031144560300,name:"Bas Heideman",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FB.svg?Expires=1733275470&Signature=DmHl3zeJglW9hm-s9Th-fODvUUV-N894qTP3zyC~V3ZQyb~1Kubbob-h3cJ-CK-T044rVV3ZAmtz9ZChpuuyzN9wZYy2yVKGsyIbUQN2hVUgoyE4sCaSYsfuiXaypzw6VcfTHlUNCu238biQ-D3IIy75SAKoGwEeJyigeCTBPhakhhHIs3i0WXbS75fszWTbvnHVroQlSLcLg-A~gF~oz6hvDC2myi9NQh-xe9WL3mgUZ6vTLi7BFWqAss5XiO9grhVDFz9l1JOc6J6hN8qdrd0kDId0GO9wupNt2BfU9A8wg3ZXZ0v0xvH3oGn314LFixhyFwC2NVRjIJJkbm-slw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aj,updated_at:aj},{id:3279,rating:y,review:"Cannot push out auto install to users as it breaks their mobile teams. Otherwise it works as designed.",author:{id:665247431753973100,name:"Jean-Paul Lupori",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F670347161472314005\u002FTHUMBNAIL.jpeg?Expires=1733098094&Signature=BYnURo3IK7vZXUPi0aW5AWlbUqxzdEO0AuarT4OkmxgdjroovnQSxmnpeKw2bOEFYAzolSwdCPyp6pDYGsRMpZ-I-8HH-E8HKFlxaS-uRvhfoOhzU7jnHWIlJYiLUE-okyo1e1SJyOBmz7mpSCq4snUebAYNXi-OQbnveLvMC62EP1QARi4LXVgUppMnIj2rVOttI8q~Sbfh~8HiXI5kpxo8VR50g7EpSFP7NDKLZG9l9kSPGrnoAIrGHkS81eQWZ-XZb3s88qPTX8z97Q5MZFf3WxdMgdewEfZHmoMXfqQljSYPdYO763q431uRJi8jW2SFGh7M1WqpwArFGIdXEw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ak,updated_at:ak},{id:3074,rating:q,review:"Can't customize most settings. ",author:{id:637320608288885500,name:"Hugo Mendes",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FH.svg?Expires=1733098094&Signature=PEgJvqLPwO~jNtfAm1FOQ~fuWGSytOcXHpPkyzzNbLLx~eoOufJ9ToQgis9Uhvcwka-5taQ-reO~F3O5fg2b9a-Z8egA4vgwUXSPv2aH5oylSiLldJRJpGI28htc8b-0mOSvqqM1C6lwlB2vsV~dskwWGsg4QO2lkQ9Ce858xFoXRLX4nJITdgYBnXakRJZh10H6osE4nh0cdcXGUnF~Xhq4bQjcDiIN-B7Y6QxPSNni3KFF7sJdAnA6gvnJIWeOMgGQIH4ieLy8QnnREYyxFvNg5Ehuu0VVW~Gr6SIdTVvDphCxsL9wDGpF0exRVbaNZ1Ic0xhyYmYWH30Trl-NHw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:al,updated_at:al},{id:2819,rating:q,review:"need to start calls with requester",author:{id:556417978135746370,name:"Henning Faas",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F556533589591470110\u002FTHUMBNAIL.jpeg?Expires=1733098095&Signature=SvCn9mCCo2PEfWbZnBnQbeH2DBf9X8MXLxaBO~VWjLZMsxApQk30fdaYrpmZQdJefooCTQ87grcZ19-4-1CeY7ujUYdMoZ9qeTKyqBNSPnCAsEbMPf0eLhhgufSthSoCJRbGAWDWxL4MPRqbqK~mQxewShSlKL9Eo5LrdTYVqQ3l60RqvrNloNmq8q1kkKZUwLd8PcF-lYJ~u2PN7-2nIAD4GIBdxTHcuVAIYhp9YdJTLTr2UJcJpTumycT5tvHQPgLRUScG63OfAmukTSBT3kronxNbcddWldJwfHxaixVr9Q6uJR19xfMDt~~vrRGymOf8K50zksUd9xQc-cHNNw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:am,updated_at:am},{id:2290,rating:t,review:"Often misses tickets or changes to tickets by not sending the notification",author:{id:339375133171442700,name:"Gaston Fernandez Echeverri",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fau\u002Fdefault\u002FG.svg?Expires=1733098099&Signature=M-TbyE8eeE5vB0BQ9wPHRPtBcxgjP3MrD4Fn3xsCLOf8M07I9ESRNYCq2dQS81XZbrfMNSu6TaeEqzAKQhgw2V0RO~rxLId24Rm2t2eYKLdtYqgpl0-FYoWEZejZO4txrU6f0QMUunDIYADVc~WsuyvMEZAV6RG-lmB8ZndyttdMCD9UlRwShHzsaGvNNOjDDC5RcqrEfeAw53u15nmxRKktNwNRO96QsqDPh1dA9bILTzT0~6dYtwgJD11GASikra23~1FI9WR7Jx~Gs2NifoAYaNoPNqweeNKHPB3qnxlLSEtwhXxM99FyZXWbufWSpM9GOEQ1Uc6aWyuxXAJVkw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:an,updated_at:an},{id:1109,rating:q,review:"Unable to Install. I am also getting the unknown error in FS after authenticating with a global admin account. Working with FS support there was no mention of this being a common issue with the Teams app, but after reading the reviews it seems to be a common problem. ",author:{id:587287072839216600,name:"David Pietrs",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FD.svg?Expires=1733098099&Signature=RRWY5tKna0EsKd0mqdgdO5NVgIX8arzTI21Gl2~-TrLcQqPOIffXm3a2wwjQRD3otv1ZvRd9wILI4SYQz9nLvoMODzGJj80DIuanFMbTk8U9GNn9eEpu7HN~CVShxcOEYDzUBYWp-s4dfpHuRBbe~xU1QEuY~L7iI7IrD7gGwfjn1U3-dC79jpZVCGD7c8RcFC4ufXeQnzpoi6ObZ42WOY29LnMO~OKMVduwU8NXHhrHZ-nN-M7zMkNPkFDf1Uir0pzD2S3zeDYaErMyz-dCFPTjOM2CzHJkOTH5bxP6TdNObFlDtdVTlANWMxPH8sKIKux-T1NtS4Ic1wEm3xw5oA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ao,updated_at:ao},{id:1041,rating:t,review:"Not able to install. Getting unknow error even after global admin authentication. ",author:{id:296580199666372100,name:"Surendra Nayak",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002F344793673027597989\u002FTHUMBNAIL.jpeg?Expires=1733098102&Signature=MrcARM~XSMREkXIWXMOYXQVK05Kj881bIv-q72qS~IyZ2-EtJsR4Asqzg5wxUzwbB85jrG-yYLvnhzfYEHCCwsQ0NNCoU6FqoO730R~axxX0j~c~3ferFYSj6hfPp1GpaHlX2YmzJWFMn7kdPlCh~ZzCNO9GTCnvs2IhubCrj65nyE40DrsQ7S4G~ExNIqaERIBD8BxThTB6xOs40ebGuCcMRP6944y5~an4B36PvsHCx51kjYaHPQBUSnRmB8cswDt73Qtwc64ZBZWJx9gPq9rHzv6S-PHOxKc66zG~1YwRaVUlbTtgmioqTyKQdA8efCsGqk65kkAPXhh22m9TRw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ap,updated_at:ap},{id:695,rating:y,review:"Phil\u002FSeth - I recently worked with support on this issue. I had to make my standard account a global admin and then it allowed the authorization. Using my 2nd account that is a global admin approves the admin consent request, but errored in FS. Once i was done, I removed global admin from my standard account.\nNote, after updating though, ServiceBot is not working and I have a new support case open.",author:{id:426063453178285630,name:"Jeremy Whitlock",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F434389473711175943\u002FTHUMBNAIL.jpeg?Expires=1733098102&Signature=FVIYbNF1zZX0V3yIp0u9~IbMaU0XwmhCXaqmlbQR4cJbqI4LmRB45cPMV6g48dzGxTFFxJohXdStuawlHQylKcoGbJTUDAQsTKH1P~WagS0aT6bjLmW~PKX98cG0Uh-0SC22Az~cnBm5LSb7bOOX9TMU8Ha4NBhjbTpVLC2peNTE0AfWU60CEikeCC6T1qCS0SRNfyaoEmss8ryadJYju49zmHzqMDkHroAj2aFnDyQbxznah8z4TGEgul0dln~Nx~yREP7aJhnzPfw0TQuSDq0yGdzGwGvGSp67o44yFKg9eJ7YkC7GVuw2kNzk4wLVvnORThpk7CaJzSlKaQJxOg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aq,updated_at:aq},{id:508,rating:q,review:"This will no longer install, go to authorize in tenant (global admin), redirects back to Freshservice and says unknown error accrued. App then shows in Azure Enteprrise apps, but not linked to Freshservice.",author:{id:296676322606386050,name:"Phil Wilmot",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F321002230582346182\u002FTHUMBNAIL.png?Expires=1733098102&Signature=FLbh~o7tQztVBodPKeIiMjRkgZSCErlRqxCSlcceGkm5Kpn0ihzAaxKBhs-9pQklFNGitBH4Mwh3OBBWQhZLa4mfERtra7mj6oHXWdWal5BMl6cwPNXXJ0R2ehKmp-maYwCXWmwxMzS0vJxi0E891p6nPkzl5JOsi-f76OmHjV1MjgvK2EHz843HklWIP0q5vbqQvQ5OGzv7CqW-UAS3SckFINWqggkmSYyTp6gabbVE50IiNQFhql4Gga7KOuFLYlo0WWTqc1h3F1T7JKnjHtzAt8u5K3HztToAf0zw77cdJKst7l4WilENuZvgVRXgWr9zThW0EEwpbg16vmrqSw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ar,updated_at:ar},{id:411,rating:q,review:"I cant get it to work, when attempting to authorize it just spins after I authenticate with my tenant and select approve on behalf of the company (I am a global admin). Cannot find any documentation on how to get it fixed. ",author:{id:380840873099538370,name:"Seth Whitelaw",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FS.svg?Expires=1733098102&Signature=YbMcQeE28ASewCMVZADT1wdGJStJZ4MqRK9rAJBNs7EMM0euhseeL7fJLTs~np8MNHeUbzkhp7DnlNFOuQl1Dt81i~a2jVCEKlt1rCUYOcRMixRdt9OUTvKMxqWd3vX4SdIlF8KfQE06fbov8ElJ0t1lE74KA5NynU0xYFsC8TqULvgwe-Knj2HskAl-DWZ-DGK~RrzIGFs34HAF8w5-92J4XVKRXVvIy02~HekrLYcpVGQwSd0Cqi1ys5XrbhW~XCSEhHp6c80Zt5pkuUHiqNKCIsm~rzENpsY8HsSBxWxWcfDs42v2l~Cj-dt-FoV9QPUoCFZr~isHqxTKcFxVIA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:as,updated_at:as},{id:319,rating:q,review:"Zero support, still buggy and a pain in the *** to get it working. Has a long way to go. I would call this pre-Beta.",author:{id:363397496592649700,name:"Keith Howitt",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F552846700591585967\u002FTHUMBNAIL.png?Expires=1733098102&Signature=V3IfnLuBwv2-WRgEiMRwvYfFxbfNGMj1CpX8imF0P5ILNDfHDHdVhiFj6iLrE9VYfXcUqZIw39spQiO0zCOJ0jWMbNY-BYSQRqzZwoMzavGEkNsoB2zQ-y4QSV6IA1dFnont2SAS8RuaE38tcb7l4fKPVR8VljKq15ufYmNJiQRjUOw4ngjVlM-rWedDGXYWgp~1KUMCJ0RofZSeaHevKJ98EH8KoFv94CAhkS2fGT0aIutt3FTB1mwOz9QtfJDl4otb4l77GHRO9t3VtySzomi8rvg5ppExOh60SXW~9RCb5CvmlSlZ5giPys-E4iVCmDS1BokyG0oP9nOilHAkMg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:at,updated_at:at},{id:311,rating:t,review:"really poor support around this product, had nothing but issues",author:{id:449192550069553700,name:"Aaron Robbins",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F522744091696417622\u002FTHUMBNAIL.jpeg?Expires=1733098103&Signature=J1c4XnkJpnx6TTfr0v7Hh7n7KPLc1DnSPPxHVmRA0JzvN7rd-j4Ts3rxqF3lt9CU-~EryNDa4Q-a0rlsfOvmTVcTM10hFn5S60aKKwetbiRER6akRtY5WccbGWkuJe~FXFR6BwslSpdwXsn3v-lK7HUrwJtgITdolKMegNNWWsQ0xip7Mvp5imujKtQcPGUzrDXDy1-yR73K5ZF~zTEiO7kA6Jype3BCPuYx1lmo0bPEXbk-rh~UZBCm5ZH7WBZTAcDyz4ssp2hQizQRV7FNntFs8QwS~uNxK3RvEN6N2j-LTLlKWnzhcIwv17vJYPTkWv56gYH2G81MHdK7jCTB-g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:au,updated_at:au},{id:219,rating:t,review:"It has great potential, but the company has Dutch as their native language. this makes the use of this app for our company not worthwhile. ",author:{id:540886738589668300,name:"Rick Krijntjes",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FR.svg?Expires=1733098104&Signature=O1GmXo~zqMlYJFmldwW0sq0M4c75ziazxpqf8UbLA8oiXTTPkP~PeUjyE1dnxe041Y8Js2plk-Zx2uwWg7VpDJZagBPY8rJw0dyDmx18cTSH8cLAvLUI6v1x1LyR-bfErDNY916tGMwNjliAehM5b6eqAbpSFaKpfAjFl6AcuXKSuEEqs~kE65y4CTCpZB7F0YT6ywaWcospPJS-1FQcBwGNPikiIrzywWp6HwMLYD3IF6~GmonaV5r4~Lw1xTU4pk49Um-Cl4uaps2mO98L5XcKb4LHMjYUeIgk00Ae3atPO2UPQs-yIHCz~rHRJNg7yiaot8HccclFG6JTy9IhRQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:av,updated_at:av},{id:195,rating:t,review:"Please enabled change language for users Please.",author:{id:507298392194322300,name:"Breinner Pico Pabon",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F697487692177853442\u002FTHUMBNAIL.jpeg?Expires=1733098104&Signature=LGNdn4DoJc5TiPyudC6EcEtZMs0Cdkmct3SvVNjl-q40i7gco-2qLREt0eTIORjtyVEo-scnAMcpPP-TPa-P8sCaUuGeAjjjZoySQrhvCND7aFsvUkxvAfz8gIAXvWN1WD2Kkkwyij-a48RKOIH8HcUjnNyApoK1GbgEkp02ijv5PArZv9y4AOMyA65xMM2Yboz~TVYg4cNe9VDh17Rw50itt4sOK-9tORyCrQ-~e7Q8NmqicXTgF-N6TN6gNDr1M~0U~SMgW8kjvJ0yb7Ph3i89~a4kK-ytHTkggmWtyBdswMXss6RZ~xz7n8XdkC2cfGm5Y-kBovboxLiQWJWUOg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aw,updated_at:aw},{id:141,rating:A,review:"The MS Teams app is a great addition for the agents as they receive notifications when their tickets are updated. Also a number of agents recevie messages from across the business requesting IT support. The feature to 'create this message as a ticket' is a great addition.",author:{id:515916971378153000,name:"Matt Payne",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F768883446142955600\u002FTHUMBNAIL.jpeg?Expires=1733098105&Signature=dK1xF3JKGmAgQ3-F2S6Xtoh5oEGrzpKzzgXOytNb99KRGkTtARcWsF2WlR68UO9PQE9wTIHJUn2361QNCLdL3TKlE0obDiIiqnURHoGjGZi66Cgcbzo6pL09Y9gMKcF2Ax8z8sYDHUPPi07D9K57iYXWVcAOOUwKmhDtPH5L88gpVgu8jN0qk7ufOrWauqHNwzuGfAIvc1z5xjuBlU1Ohr-xUV~TY7rNHBPkam62Pe8uuyVkN0fFpCcBiBuea1cPZTF7ebWJlqFojQItj9Q~i4smvpel0SR~1AYYJe-~cLvszhB0KdIw7XviVK9oXWnNlmlk-CxiCCoVdA4tjdNk0w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:L,updated_at:L},{id:147,rating:G,review:"Easy to use, affordable, all in one ticketing system. ",author:{id:302388889628937900,name:"Wes Pantalion",avatar:b},comment:b,created_at:L,updated_at:L},{id:ax,rating:A,review:"Helpful to track \u002F approve \u002F view tickets but need some more improvements.",author:{id:513338888374109950,name:"IT Support Admin",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FI.svg?Expires=1733270946&Signature=Pr9NTag80V3nBulGPGg3hvJFS~0pCk7IreT2yv29gfbkxvSCK1r7m39yaRMTPSmyG1c1Xo3OCGGuDhse6qdcyVm2Wyc6eKgQI7n-3YyS1c1SqWA5Gw13eZUHWLP6eL7rn4Sl10qhMqUPfqCZtVGw195A9RKQ8bvkQ1W2PN4a1joL6nRzLh-57udXljOOQVUHxU~yhQAq01OoXHEqG7moH-BDumZylIpJEoNMZaHLIdB9gVzWskf5NKUfYqcyPK7opkc78PtkPf03gW8HWtm1oRMpCg-S37UVFZCzvXWqIawLPjKiyBAIle5rRdj38BH4W2pjr99uhRfxuRZNgqVA8g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ay,updated_at:ay}]},versions:[],relevant_apps:[{id:ac,name:"azure_active_directory_provisioning_scim",type:P,subscription_type:K,products:[r],cover_arts:[{name:"azure.jpeg",resolutions:{thumb2x:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb2x\u002Fazure.jpeg"},thumb:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb\u002Fazure.jpeg"}}}],categories:[{id:I,name:J,type:C},{id:97,name:"User & Access Management",type:C}],locale:{texts:{display_name:"Azure Active Directory Provisioning (SCIM)",overview:"Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.",description:"If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.\r\n\r\nOnce a user is assigned on AAD, the requester\u002Fagent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.\r\n\r\nThe following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.\r\n\r\n* Given Name -\u003E First Name\r\n* Family Name -\u003E Last Name\r\n* Primary Email -\u003E email\r\n* Title -\u003E Job Title\r\n* Primary Work Phone -\u003E Work Phone Number\r\n* Mobile Phone -\u003E Mobile Phone Number\r\n* Complete Work Address -\u003E Address\r\n* Locale -\u003E Language\r\n* Timezone -\u003E Timezone\r\n* Department -\u003E Department\r\n* Manager -\u003E Reporting Manager\r\n\r\nThis installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.",short_description:b,instructions:"Please go through the instructions carefully since the integration has to be configured on both Freshservice and Azure Active Directory.\r\n\r\n———\r\n\r\nStep 1 - Freshservice Configuration:\r\nPre-requisites:\r\n1. Your Freshservice domain name (eg. yourcompany.freshservice.com).\r\n2. Your Freshservice API key. This can be obtained from the Profile Settings page. Please note that you should be an Org Administrator on Freshservice.\r\n\r\nSteps:\r\n1. Click on Install and you will be presented with an installation page.\r\n2. Enter your Freshservice domain name and the API key.\r\n3. You will be presented with a Secret Token. Copy this token to your clipboard.\r\n4. Click on Install to successfully enable the integration.\r\n\r\n\r\nStep 2 - Azure Active Directory configuration\r\nPre-requisites:\r\n1. Secret Token obtained from the app installation page\r\n\r\nSteps:\r\nPlease follow the detailed steps with screenshots available on Microsoft Docs from “Step 3” onwards: https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fazure\u002Factive-directory\u002Fsaas-apps\u002Ffreshservice-provisioning-tutorial#step-3-add-freshservice-provisioning-from-the-azure-ad-application-gallery"}},uses_gen_ai:b,freddy_ai_compliance:b,rating:4.2,ratings_count:107,install_count:5001},{id:ad,name:"out_of_office_1",type:P,subscription_type:K,products:[r],cover_arts:[{name:"logo.png",resolutions:{thumb2x:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54103\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},thumb:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54103\u002Flive_cover_art\u002Fthumb\u002Flogo.png"}}}],categories:[{id:I,name:J,type:C},{id:az,name:aA,type:C}],locale:{texts:{display_name:"Out Of Office",overview:"This app reassigns tickets and helps configure auto-response emails when agents are out of office.",description:"When agents are out of office, administrators can use this app to organize and re-assign tickets to other agents or groups and configure automatic replies to customers when they respond to tickets.\r\n\r\n1. If tickets have been assigned to agents during their absence, the Out of Office app will re-assign it to another group or other agents as configured by the administrator. With the latest update, admins will be able to configure the re-assignment of tickets to Agents - separately for each workspace.\r\n\r\n2. When customers reply to existing tickets, which are being handled by an agent who is on leave for a definite period of time and has implemented an out of office setting, then automatic replies can be configured to be sent to the customers, informing them of the agent's absence with a tentative date of when they would receive a response. With the latest update, admins will be able to configure these replies - separately for each workspace.\r\n\r\nNote: Admins need to assume a role from the list of roles which have been configured during installation process in order to access the settings tab. Admins having access to settings - will be able to only access the list of workspaces that they are part of.",short_description:b,instructions:"1. To install the app, you need to have a Freshservice Domain Name and API Key.\r\n\r\n2. During installation, you will have to set Roles to provide access to users to configure the out of office settings, such as automatic reply and reassigning of tickets based on Role.\r\n\r\n3. Post installation, only users listed under the roles mentioned during the installation process will be able to configure the out of office settings in the app."}},uses_gen_ai:x,freddy_ai_compliance:x,rating:3.3,ratings_count:92,install_count:1696},{id:11942,name:"clone_ticket",type:P,subscription_type:K,products:[r],cover_arts:[{name:"Clone_Ticket.png",resolutions:{thumb2x:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb2x\u002FClone_Ticket.png"},thumb:{dimension:B,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb\u002FClone_Ticket.png"}}}],categories:[{id:I,name:J,type:C},{id:az,name:aA,type:C}],locale:{texts:{display_name:"Clone Ticket",overview:"Duplicate tickets with ease in Freshservice",description:"Streamline your ticket duplication process and enhance agent productivity with our app. With a simple click, clone any ticket up to a maximum of 5 times, saving time and effort. Clone Ticket App allows you to create copies of service requests or incident tickets in Freshservice, including essential details such as title, status, description, agent and requester names, attachments, tasks, and assets. Get cloning, experience faster ticket resolution and improved efficiency. \r\n\r\nLimitations:\r\n\r\n1. Service requests with mandatory additional items cannot be cloned\r\n2. Only the first item in a service request will be cloned; additional items must be manually added.\r\n3. Conversations (notes, replies, forwards) will not be cloned.\r\n4. Related tickets will not be cloned.",short_description:b,instructions:"1. Click on the Install button.\r\n2. Enter the Domain name. For example, if the account URL is https:\u002F\u002Fusa.freshservice.com\u002F, the domain name is usa.freshservice.com\r\n3. Enter the Admin API Key. To get your API key, see https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000306-where-do-i-find-my-api-key-\r\n4. Set the requester of the cloned ticket.\r\n5. Click on the Install button."}},uses_gen_ai:b,freddy_ai_compliance:b,rating:3.6,ratings_count:ax,install_count:1080}]}},categories:{},modules:{freshworks:[{id:s,name:"support_email",display_name:"Emails",website_display_name:"Support Emails",definition:{events:[],placeholders:[{name:"new_email_background",scope:a},{name:"new_email_requester_info",scope:a}]},supported_products:[w],supported_brands:[]},{id:d,name:"support_company",display_name:aB,website_display_name:aB,definition:{events:["onCompanyDelete","onCompanyUpdate","onCompanyCreate"],placeholders:[{name:"company_list_background",scope:a},{name:"company_background",scope:a}]},supported_products:[w],supported_brands:[]},{id:c,name:"deal",display_name:aC,website_display_name:aC,definition:{events:["onDealDelete","onDealUpdate","onDealCreate"],placeholders:[{name:aD,scope:a},{name:aE,scope:a},{name:aD,scope:a},{name:aE,scope:a}]},supported_products:[i,j],supported_brands:[{id:d,name:g,display_name:h},{id:c,name:e,display_name:f}]},{id:k,name:"common",display_name:aF,website_display_name:aF,definition:{events:["afterAppUpdate","onScheduledEvent","onExternalEvent","onAppUninstall","onAppInstall"],placeholders:[{name:aG,scope:a},{name:F,scope:a},{name:F,scope:a},{name:aH,scope:a},{name:aI,scope:a},{name:F,scope:a},{name:F,scope:a},{name:F,scope:a},{name:aH,scope:a},{name:aI,scope:a},{name:aG,scope:a}]},supported_products:[j,"freshconnect",D,z,E,i,w,r],supported_brands:[]},{id:l,name:"support_ticket",display_name:aJ,website_display_name:"Support Tickets",definition:{events:["onCannedResponseDelete","onCannedResponseUpdate","onCannedResponseCreate","onPicklistValueDelete","onPicklistValueUpdate","onPicklistValueCreate","onTicketFieldDelete","onTicketFieldUpdate","onTicketFieldCreate","onConversationDelete",aK,"onTicketDelete","onTimeEntryDelete","onTimeEntryUpdate","onTimeEntryCreate",Q,aL,aM],placeholders:[{name:M,scope:a},{name:"global_background",scope:a},{name:"time_entry_background",scope:a},{name:"ticket_time_entry",scope:a},{name:aN,scope:a},{name:"new_ticket_requester_info",scope:a},{name:"ticket_attachment",scope:a},{name:aO,scope:a},{name:aP,scope:a},{name:aQ,scope:a},{name:aR,scope:a},{name:M,scope:a}]},supported_products:[w],supported_brands:[]},{id:"6",name:"support_contact",display_name:aS,website_display_name:"Support Contacts",definition:{events:[aT,aU,aV],placeholders:[{name:N,scope:a},{name:"contact_list_background",scope:a},{name:"contact_background",scope:a},{name:N,scope:a}]},supported_products:[w],supported_brands:[]},{id:"7",name:"email_conversation",display_name:"Email Conversations",website_display_name:"Sales Email Conversations",definition:{events:["onEmailConversationUpdate","onEmailConversationCreate","onEmailConversationDelete"],placeholders:[]},supported_products:[j,i],supported_brands:[{id:l,name:o,display_name:p},{id:c,name:e,display_name:f},{id:k,name:m,display_name:n},{id:s,name:u,display_name:v},{id:d,name:g,display_name:h}]},{id:"8",name:"cpq_document",display_name:aW,website_display_name:aW,definition:{events:["onCpqDocumentCreate","onCpqDocumentDelete","onCpqDocumentUpdate"],placeholders:[]},supported_products:[i,j],supported_brands:[{id:d,name:g,display_name:h},{id:c,name:e,display_name:f}]},{id:"9",name:"product",display_name:aX,website_display_name:aX,definition:{events:["onProductUpdate","onProductCreate"],placeholders:[]},supported_products:[j,i],supported_brands:[{id:c,name:e,display_name:f},{id:d,name:g,display_name:h}]},{id:"10",name:"contact",display_name:aS,website_display_name:"Sales 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