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<!DOCTYPE html> <html lang="en"> <head><meta charset="utf-8"> <title>Freshservice Clone Ticket Integration | Freshworks Marketplace</title> <meta name="viewport" content="width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=5.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta application-name="Freshworks Marketplace"> <link rel="icon" type="image/x-icon" href="/apps/favicon.ico"> <link rel="canonical" href="https://www.freshworks.com/apps/clone_ticket/"> <script src="/apps/js/GTM/freshservice.js" defer=""></script> <script src="/apps/js/GTM/freshworks.js" defer=""></script> <meta name="description" content="Duplicate tickets with ease in Freshservice"> <meta name="og:title" content="Clone Ticket"> <meta name="og:type" content="website"> <meta name="og:image" content="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb2x/Clone_Ticket.png"> <meta name="og:url" content="undefined/clone_ticket"> <meta name="og:description" content="Duplicate 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ease;white-space:pre-line;width:100%;word-break:break-word}</style></head> <body ><div id="__nuxt"><div><div class="layout" data-v-43864856><header data-v-43864856 data-v-575bbef1><nav data-v-575bbef1><div class="compact nav-opaque nav-primary-wrapper" data-v-575bbef1><div class="nav-primary l-page" data-v-575bbef1><div class="nav-logo-wrapper" data-v-575bbef1><a href="/apps/" class="logo logo-fworks" role="a" data-v-575bbef1> Freshworks Marketplace </a><span class="nav-burger" data-v-575bbef1><span class="nav-burger-icon" data-v-575bbef1></span></span></div><ul class="l-nav-list nav-main-menu" role="menu" data-v-575bbef1><li class="card-nav has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" aria-expanded="false" class="nav-label" role="menuitem" data-v-575bbef1>Products</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu nav-product" data-v-575bbef1><li class="nav-persona-product-column" data-v-575bbef1><h3 data-v-575bbef1>Software</h3><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-suite/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Service Suite</p><span class="desc" data-v-575bbef1>The all-in-one solution, boosted with generative AI</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshdesk/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshdesk</p><span class="desc" data-v-575bbef1>Delight customers and agents with effortless service and support</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/live-chat-software/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshchat</p><span class="desc" data-v-575bbef1>AI-powered bots and live chat and across every messaging channel</span><span class="label" data-v-575bbef1></span></div></a></li></ul></div></li><li class="nav-persona-product-column column-2" data-v-575bbef1><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshservice</p><span class="desc" data-v-575bbef1>Modern and intuitive IT and business team management</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshsales</p><span class="desc" data-v-575bbef1>Boost sales and productivity with a unified CRM</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshmarketer</p><span class="desc" data-v-575bbef1>Multichannel marketing campaigns for e-commerce</span><span class="label" data-v-575bbef1></span></div></a></li></ul></div></li><li class="divider hide-in-mobile-and-tablet" data-v-575bbef1></li><li class="nav-persona-product-column" data-v-575bbef1><h3 data-v-575bbef1>Solutions</h3><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-solutions/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Service & Support</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/it-solutions/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>IT Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/conversational-engagement/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Conversational Engagement</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Marketing Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Enterprise Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Sales Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm-platform/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Relationship Management</p></div></a></li></ul></div></li><li class="bottom-pane hide-in-mobile-and-tablet" data-v-575bbef1><a href="https://www.freshworks.com/products/" data-v-575bbef1><div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center" data-v-575bbef1><span class="forward--link" data-v-575bbef1>View all products and solutions</span></div></a></li></ul></div></li><li class="hide-in-desktop nav-main-item" role="presentation" data-v-575bbef1><a href="/apps/" target="_self" class="nav-label" data-v-575bbef1>Marketplace</a></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-575bbef1>Platform</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu platform-menu" data-v-575bbef1><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>Our Platform</h3><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/platform/" data-v-575bbef1>Overview</a></p></div><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/freddy-ai/" data-v-575bbef1>AI capabilities</a></p></div><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" data-v-575bbef1>Latest innovations</a></p></div></li><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>Integrations</h3><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/apps/" data-v-575bbef1>Marketplace</a></p></div><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://developers.freshworks.com/" data-v-575bbef1>Developer Portal</a></p></div><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/platform/technology-alliances/" data-v-575bbef1>Technology Alliances</a></p></div></li><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>What's New</h3><div class="title-item" data-v-575bbef1><li class="nav-sub-item nav-logo-tagline hide-in-mobile-and-tablet" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/product-launches/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Q2 ’23 Launch Announcements</p><p class="description-text" data-v-575bbef1>Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p></div></a></li><p class="submenu-text hide-in-desktop" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" data-v-575bbef1>Q2 ’23 Launch Announcements</a></p></div></li></ul></div></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-575bbef1>Resources</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu" data-v-575bbef1><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Product Innovations</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/customers/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Case studies</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://community.freshworks.com/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Community</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/academy/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Training</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/support/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Support</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/about/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>About</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/leadership/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Leadership</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/careers/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Careers</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/partners/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Partners</span></a></li></ul></div></li></ul></div></div><div class="compact hero" data-v-575bbef1><div data-v-575bbef1><div class="top-bar" data-v-575bbef1><a href="/apps/" class="home-link hide-in-desktop" role="a" data-v-575bbef1></a><span data-v-575bbef1></span><span class="nav-burger" data-v-575bbef1><span class="nav-burger-icon" data-v-575bbef1></span></span></div><div class="hero-non-sticky" data-v-575bbef1><div class="hero-left-section" data-v-575bbef1><div class="hero-title" data-v-575bbef1><h1 class="hero-sub-header" data-v-575bbef1>Freshworks Marketplace</h1></div><span data-v-575bbef1></span></div><div class="hero-right-section" data-v-575bbef1><div class="help-section" data-v-575bbef1></div></div></div></div></div></nav></header><div class="page-wrapper"><div class="mp-container app-details-layout" data-v-c607f63a><div class="app-details" data-v-c607f63a><div class="app-details-top-pannel" data-v-c607f63a><div class="breadcrumb" data-v-c607f63a><label data-v-c607f63a><img src="/apps/_nuxt/back_arrow_website.7354d6c9.svg" alt="back arrow icon" aria-hidden="true" data-v-c607f63a><span class="breadcrumb-help-text" data-v-c607f63a>Back</span></label></div><div class="top-panel" data-v-c607f63a><div class="app-cover" data-v-c607f63a><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb2x/Clone_Ticket.png" srcset="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb/Clone_Ticket.png 1x,https://d3h0owdjgzys62.cloudfront.net/images/24911/live_cover_art/thumb2x/Clone_Ticket.png 2x" alt="App cover art submitted by the app developer that represents the app" data-v-c607f63a></div><div class="topbar" data-v-c607f63a><div class="header" data-v-c607f63a><h1 class="header-text" data-v-c607f63a>Clone Ticket</h1><span class="freshworks-verified" data-v-c607f63a><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c607f63a><span class="app-text" data-v-c607f63a>Verified by Freshworks</span><span class="tool-tip" data-v-c607f63a><fw-tooltip content="App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines" placement="right-start" hoist data-v-c607f63a><fw-icon name="info" size="14" color="#264966" data-v-c607f63a></fw-icon></fw-tooltip></span></span></div><div class="overview" data-v-c607f63a>Duplicate tickets with ease in Freshservice</div><div class="published-by" data-v-c607f63a>Published by <span class="publisher-name" data-v-c607f63a>konnectify</span><span class="publisher-date" data-v-c607f63a>(about 9 months ago)</span></div><div class="badges" data-v-c607f63a><div class="green tag" data-v-c607f63a><div class="text" data-v-c607f63a>Free </div></div><div class="app-rating" data-v-c607f63a><span data-v-c607f63a></span><div class="rating-text rating" data-v-c607f63a>3.7 (60) </div></div><div class="app-install" data-v-c607f63a><div data-v-c607f63a><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c607f63a></div><div class="rating-text" data-v-c607f63a>1.1k</div></div><div class="app-version" data-v-c607f63a><div data-v-c607f63a><img src="/apps/_nuxt/versions.73a902e4.svg" alt="Version History" class="version-icon" data-v-c607f63a></div><div class="rating-text" data-v-c607f63a>Version 8.0</div></div><div class="support" data-v-c607f63a><div class="support-header" data-v-c607f63a>Supported for</div><div class="support-content" data-v-c607f63a><a class="support-product" href="https://www.freshworks.com/freshservice/" tabindex="0" data-v-c607f63a><img src="file:///home/jenkins/agent/workspace/e_Apps_Website_Daily_sync_master/.nuxt/assets/product-logos/freshservice-dew.svg" alt="freshservice icon" data-v-c607f63a><span data-v-c607f63a>Freshservice</span></a></div></div></div><div class="install-help-text" data-v-c607f63a>By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.</div><div class="action-container" data-v-c607f63a><fw-button color="primary" data-v-c607f63a> Install </fw-button></div></div></div></div><div class="app-details-wrapper" data-v-c607f63a><div class="app-details-info" data-v-c607f63a><div class="app-details-tab" data-v-c607f63a data-v-7bfd81e8><fw-tabs active-tab-index="0" style="--fw-tabs-padding-left:0;" data-v-7bfd81e8><fw-tab slot="tab" tab-name="description" panel="description" data-v-7bfd81e8><span class="tab-header" data-v-7bfd81e8>Overview</span></fw-tab><fw-tab slot="tab" tab-name="reviews" panel="reviews" data-v-7bfd81e8><span class="tab-header" data-v-7bfd81e8>Ratings and Review</span></fw-tab><fw-tab slot="tab" tab-name="instructions" panel="instructions" data-v-7bfd81e8><span class="tab-header" data-v-7bfd81e8>Installation Instructions</span></fw-tab><fw-tab slot="tab" tab-name="privacyandsecurity" panel="privacyandsecurity" data-v-7bfd81e8><span class="tab-header" data-v-7bfd81e8>Privacy & Security</span></fw-tab><fw-tab-panel name="description" data-v-7bfd81e8><div class="app-info" data-v-7bfd81e8><div data-v-7bfd81e8><div class="keep-whitespaces" data-v-7bfd81e8><div data-v-7bfd81e8 data-v-89325568><div style="display:none;" class="f-carousel" data-v-89325568><div className="f-carousel__slide" data-fancybox="app-screenshot" data-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Conifguration_Page.png" data-thumb-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large/Conifguration_Page.png" data-v-89325568><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Conifguration_Page.png" width="400" height="300" alt="App screenshot submitted by the app developer that showcases the app's key features." data-v-89325568></div><div className="f-carousel__slide" data-fancybox="app-screenshot" data-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Incident_Tickets_cloning.png" data-thumb-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large/Incident_Tickets_cloning.png" data-v-89325568><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Incident_Tickets_cloning.png" width="400" height="300" alt="App screenshot submitted by the app developer that showcases the app's key features." data-v-89325568></div><div className="f-carousel__slide" data-fancybox="app-screenshot" data-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/CLoning_Tickets.png" data-thumb-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large/CLoning_Tickets.png" data-v-89325568><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/CLoning_Tickets.png" width="400" height="300" alt="App screenshot submitted by the app developer that showcases the app's key features." data-v-89325568></div><div className="f-carousel__slide" data-fancybox="app-screenshot" data-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Cloning_5_Tickets.png" data-thumb-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large/Cloning_5_Tickets.png" data-v-89325568><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Cloning_5_Tickets.png" width="400" height="300" alt="App screenshot submitted by the app developer that showcases the app's key features." data-v-89325568></div><div className="f-carousel__slide" data-fancybox="app-screenshot" data-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Cloned_Incidentrequest.png" data-thumb-src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large/Cloned_Incidentrequest.png" data-v-89325568><img src="https://d3h0owdjgzys62.cloudfront.net/images/24911/live_screenshot/large2x/Cloned_Incidentrequest.png" width="400" height="300" alt="App screenshot submitted by the app developer that showcases the app's key features." data-v-89325568></div></div></div></div><div class="keep-whitespaces" data-v-7bfd81e8>Streamline your ticket duplication process and enhance agent productivity with our app. With a simple click, clone any ticket up to a maximum of 5 times, saving time and effort. Clone Ticket App allows you to create copies of service requests or incident tickets in Freshservice, including essential details such as title, status, description, agent and requester names, attachments, tasks, and assets. Get cloning, experience faster ticket resolution and improved efficiency. Limitations: 1. Service requests with mandatory additional items cannot be cloned 2. Only the first item in a service request will be cloned; additional items must be manually added. 3. Conversations (notes, replies, forwards) will not be cloned. 4. Related tickets will not be cloned.</div></div><div data-v-7bfd81e8><div class="app-info" data-v-c607f63a><div class="app-details-info" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>App Details</h2><div class="categories" data-v-c607f63a><div class="categories-header" data-v-c607f63a>Categories</div><div class="categories-button" data-v-c607f63a><fw-pill color="grey" class="cursor-pointer" tabindex="0" role="button" data-v-c607f63a>Ticketing & Automation</fw-pill></div></div></div><div class="divider" data-v-c607f63a></div><div class="developer-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Developer Resources</h2><div class="info-content" data-v-c607f63a><a href="mailto:support@konnectify.co ?cc=appsupport-ex@freshworks.com" target="_top" data-v-c607f63a>Developer Support</a><a href="https://www.konnectify.co/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Website</a><a href="https://www.konnectify.co/legal/privacy-policy" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Privacy Policy</a><a href="https://www.konnectify.co/legal/terms-and-conditions" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Terms of use</a></div></div><div class="divider" data-v-c607f63a></div><div class="marketplace-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Marketplace Resources</h2><div class="info-content" data-v-c607f63a><a href="https://community.freshworks.dev/t/freshworks-marketplace-and-developer-platform-beginners-guidebook/13483" target="_blank" rel="noopener noreferrer" data-v-c607f63a>FAQs</a><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Marketplace User Terms</a></div></div><div class="divider" data-v-c607f63a></div><div class="relevant-apps" data-v-c607f63a><div class="info-header" data-v-c607f63a>You may also like</div><div class="info-content" data-v-c607f63a><div data-v-c607f63a data-v-56de9211><a 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class="review-rating-container" data-v-7bfd81e8 data-v-3c97bd4d><div class="cumulative-rating-panel website" rating-count="60" data-v-3c97bd4d data-v-a47f9673><div class="left-container" data-v-a47f9673><div class="rating-text" data-v-a47f9673>3.7</div><div data-v-a47f9673></div><div class="app-install" data-v-a47f9673><div data-v-a47f9673><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-a47f9673></div><div class="text" data-v-a47f9673>1.1k installs</div></div><div class="guide-line-text" data-v-a47f9673>Sign in to review app</div></div><div class="right-container" data-v-a47f9673><div class="install-count-container" data-v-a47f9673><fw-icon name="contact" size="12" data-v-a47f9673></fw-icon><div class="text" data-v-a47f9673>60</div></div><div class="star-rating-container" data-v-a47f9673><div class="star-left-container" data-v-a47f9673><div class="text" data-v-a47f9673>5</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-a47f9673></div><div class="star-right-container" data-v-a47f9673><div class="bar" style="width:48%;" data-v-a47f9673></div></div></div><div class="star-rating-container" data-v-a47f9673><div class="star-left-container" data-v-a47f9673><div class="text" data-v-a47f9673>4</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-a47f9673></div><div class="star-right-container" data-v-a47f9673><div class="bar" style="width:10%;" data-v-a47f9673></div></div></div><div class="star-rating-container" data-v-a47f9673><div class="star-left-container" data-v-a47f9673><div class="text" data-v-a47f9673>3</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-a47f9673></div><div class="star-right-container" data-v-a47f9673><div class="bar" style="width:20%;" data-v-a47f9673></div></div></div><div class="star-rating-container" data-v-a47f9673><div class="star-left-container" data-v-a47f9673><div class="text" data-v-a47f9673>2</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-a47f9673></div><div class="star-right-container" data-v-a47f9673><div class="bar" style="width:3%;" data-v-a47f9673></div></div></div><div class="star-rating-container" data-v-a47f9673><div class="star-left-container" data-v-a47f9673><div class="text" data-v-a47f9673>1</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-a47f9673></div><div class="star-right-container" data-v-a47f9673><div class="bar" style="width:18%;" data-v-a47f9673></div></div></div></div></div><div class="review-list-container" data-v-3c97bd4d data-v-f724070a><div data-v-f724070a><div data-v-f724070a><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/731971856926313161/THUMBNAIL.png?Expires=1740107690&Signature=LyOjOEIhFTgfewSNXYKZhZVT-4jmrK6lF-lSPoT19xHtOJFv0MtckEq3GTZM0l1MBXpmmD69yX37n~ohLqzb-0gd4JYmENFlYCYcR3ZJprM8a~D0Ykg-bLZTH7iRrATxw5M70GiPilj9a6ZYwqcw4-vWCmXFbgDY5GEV3jXNAvspGQj2Cpp9BBPkbEbItIu7UFsWQN~lRYhA7qJavbP~7dDNZDrArj5OexUz-ZYPgy8nBXgAVzc5ExkU4tySCncaIsbbJUyK6XFTGhD~V3Kq1Cvw1AuFcn50sEAvCnlhTbisbjtj-V7hht7pMrIjEq~~Ede3qtc4Qu31S8gMWY2VmA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Kevin Lorance" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Kevin Lorance</div><div data-v-16441f20></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>12 days ago </div></div></div><div class="user-info-body" data-v-16441f20>Hasn't worked at all for me. Despite having no mandatory additional items on a service request, I encounter an error "SR with mandatory additional items cannot be cloned."</div></div></div></div><div class="review-border" data-v-d4f007b5></div></div><div data-v-f724070a><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/default/J.svg?Expires=1740261502&Signature=cBA2ep5MagoCGUhQs7-ROH0iQDUi2MO-7XsDYt1HWkqVLl1OfqXGg7xfibY1tfwhooO20QDL-zG7xjIGNFGnEd~JYD49CNAnIakx0dwRqErGKCoKSCM5O9DXTZFUnuit6GNZp9LyniYHW7H52iJ9B0zahc2XURFFckTyhIvL7R6fM1sI8wdKunbfTfAbzs4TPf5qQLAyPvPI6nCu0r0w-Xyg6pzwT8KNVlPeyq87woSbvKJMNm-cFNabkXUUyW4pMN73O-XphdIC93jA7HpBeLhvSSQnxPZN7q5iS9AlyKMLMFjkYFFb4hRkOLmM8ssXfzCcbgxWW0xopMpRTZWaPg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Jennifer Dyer" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Jennifer Dyer</div><div data-v-16441f20></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>3 months ago </div></div></div><div class="user-info-body" data-v-16441f20>Ideally this would actually clone the ticket - a clone is an exact copy, this does NOT do that, and if you have fields that are required that aren't included in what it clones it won't do anything. </div></div></div></div><div class="review-border" data-v-d4f007b5></div></div><div data-v-f724070a><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/default/J.svg?Expires=1740314557&Signature=TnNxq154Ow~smhI2lPpsWSUI4awXDQkw~W9K7RDGDDAhSknfIwH6tTu6GXT~TfQCHqqa6Q-BW1PeLwNV5NYE9bQoYv7a1ctK5WRy2bJOQC6CI3Voirlm689YfiaCq5FLMKx3IxWXd0OQ-BAKYHLLxNEQkDCx4~NQ2lt54toE0Gzyj3djI~c2d6lSuTlb1uv4ogmcRNvsKy4F4NpIERqoRNxIcaG8mHZiq0n5Q5yicTd9u9gimEeRPRFYfp5plGawPIdNzkE~91YMU74wPksd81cn-m5V1oDCEJXGswwQwwaz46YCiHwWBTtSsVSBE1Wbv3DAvm4A5azGBVoY2x~M7g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Jon Ellsworth" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Jon Ellsworth</div><div data-v-16441f20></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>4 months ago </div></div></div><div class="user-info-body" data-v-16441f20>Awesome!</div></div></div></div><div class="review-border" data-v-d4f007b5></div></div><div data-v-f724070a><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/default/N.svg?Expires=1740107690&Signature=ECsdgjT0pNw3gOHwgL4x5uJnVvSqlft6BmmaKmy8ltuVEOhtU3G8Ew0XVOzr7P5FA8deVVA94sKZup00RftBaS08TNoNoHaVrsYFwU84UKdduHJ8luZzzG6M3dGeOrGCSLQz862Wq7xjMio0lkAXOUG1KxRC1yWkhkceLAb84c5~Oxvc7NZkyScdcPkAqaaERqAUqP7xUM-TgUQj2AXgGoNGK93~rHpNEsHNiyxomFHBgoEn6QCGMeKNy8OYw36WMCydviX-eaLcOke~lY78c3tkBit0joI6xMj3dwBoaxmof0s9mtjDAi9~e09L~PkwGO9E4vBDySRje0~6IxTRyw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Nathan Russ" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Nathan Russ</div><div data-v-16441f20></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>5 months ago </div></div></div><div class="user-info-body" data-v-16441f20>Would be nice if you could edit some of the ticket details such as group and agent prior to cloning instead of cloning, having to go find the clone that was created, and then reassign that to the other person I want to have the clone. </div></div></div></div><div class="review-border" data-v-d4f007b5></div></div></div></div></div></div><div data-v-7bfd81e8><div class="app-info" data-v-c607f63a><div class="app-details-info" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>App Details</h2><div class="categories" data-v-c607f63a><div class="categories-header" data-v-c607f63a>Categories</div><div class="categories-button" data-v-c607f63a><fw-pill color="grey" class="cursor-pointer" tabindex="0" role="button" data-v-c607f63a>Ticketing & Automation</fw-pill></div></div></div><div class="divider" data-v-c607f63a></div><div class="developer-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Developer Resources</h2><div class="info-content" data-v-c607f63a><a href="mailto:support@konnectify.co ?cc=appsupport-ex@freshworks.com" target="_top" data-v-c607f63a>Developer Support</a><a href="https://www.konnectify.co/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Website</a><a href="https://www.konnectify.co/legal/privacy-policy" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Privacy Policy</a><a href="https://www.konnectify.co/legal/terms-and-conditions" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Terms of use</a></div></div><div class="divider" data-v-c607f63a></div><div class="marketplace-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Marketplace Resources</h2><div class="info-content" data-v-c607f63a><a href="https://community.freshworks.dev/t/freshworks-marketplace-and-developer-platform-beginners-guidebook/13483" target="_blank" rel="noopener noreferrer" data-v-c607f63a>FAQs</a><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Marketplace User Terms</a></div></div><div class="divider" data-v-c607f63a></div><div class="relevant-apps" data-v-c607f63a><div class="info-header" data-v-c607f63a>You may also like</div><div class="info-content" data-v-c607f63a><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_active_directory_provisioning_scim/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg" alt="Azure Active Directory Provisioning (SCIM) icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg 1x, https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb2x/azure.jpeg 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure Active Directory Provisioning (SCIM)" data-v-56de9211>Azure Active Directory Provisioning (SCIM)</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_ad_-_orch/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png" alt="Azure AD - Orch icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb2x/Azuread.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure AD - Orch" data-v-56de9211>Azure AD - Orch</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/msteams-freshservice/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png" 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href="/apps/" class="home-route" role="button" data-v-c607f63a>Explore more apps</a></div></div></div></div></div></fw-tab-panel><fw-tab-panel name="instructions" data-v-7bfd81e8><div class="app-info" data-v-7bfd81e8><div class="keep-whitespaces" data-v-7bfd81e8>1. Click on the Install button. 2. Enter the Domain name. For example, if the account URL is https://usa.freshservice.com/, the domain name is usa.freshservice.com 3. Enter the Admin API Key. To get your API key, see https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key- 4. Set the requester of the cloned ticket. 5. Click on the Install button.</div><div data-v-7bfd81e8><div class="app-info" data-v-c607f63a><div class="app-details-info" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>App Details</h2><div class="categories" data-v-c607f63a><div class="categories-header" data-v-c607f63a>Categories</div><div class="categories-button" data-v-c607f63a><fw-pill color="grey" class="cursor-pointer" tabindex="0" role="button" data-v-c607f63a>Ticketing & Automation</fw-pill></div></div></div><div class="divider" data-v-c607f63a></div><div class="developer-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Developer Resources</h2><div class="info-content" data-v-c607f63a><a href="mailto:support@konnectify.co ?cc=appsupport-ex@freshworks.com" target="_top" data-v-c607f63a>Developer Support</a><a href="https://www.konnectify.co/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Website</a><a href="https://www.konnectify.co/legal/privacy-policy" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Privacy Policy</a><a href="https://www.konnectify.co/legal/terms-and-conditions" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Terms of use</a></div></div><div class="divider" data-v-c607f63a></div><div class="marketplace-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Marketplace Resources</h2><div class="info-content" data-v-c607f63a><a href="https://community.freshworks.dev/t/freshworks-marketplace-and-developer-platform-beginners-guidebook/13483" target="_blank" rel="noopener noreferrer" data-v-c607f63a>FAQs</a><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Marketplace User Terms</a></div></div><div class="divider" data-v-c607f63a></div><div class="relevant-apps" data-v-c607f63a><div class="info-header" data-v-c607f63a>You may also like</div><div class="info-content" data-v-c607f63a><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_active_directory_provisioning_scim/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg" alt="Azure Active Directory Provisioning (SCIM) icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg 1x, https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb2x/azure.jpeg 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure Active Directory Provisioning (SCIM)" data-v-56de9211>Azure Active Directory Provisioning (SCIM)</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_ad_-_orch/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png" alt="Azure AD - Orch icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb2x/Azuread.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure AD - Orch" data-v-56de9211>Azure AD - Orch</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/msteams-freshservice/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png" alt="Servicebot for Microsoft Teams icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Servicebot for Microsoft Teams" data-v-56de9211>Servicebot for Microsoft Teams</div><span class="ai-apps" data-v-56de9211><img src="/apps/_nuxt/ai-apps-badge.852284dd.svg" alt="ai-apps management badge" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/quick_view_requester_assets/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb/Logo_11.15.42_PM.png" alt="Quick View Requester Assets icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb/Logo_11.15.42_PM.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb2x/Logo_11.15.42_PM.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Quick View Requester Assets" data-v-56de9211>Quick View Requester Assets</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Find out what assets are assigned to a requester without having to go to the requester profile</div></div></div></a></div><a href="/apps/" class="home-route" role="button" data-v-c607f63a>Explore more apps</a></div></div></div></div></div></fw-tab-panel><fw-tab-panel name="privacyandsecurity" data-v-7bfd81e8><div class="app-info" data-v-7bfd81e8><div data-v-7bfd81e8><div class="privacy-container" data-v-7bfd81e8 data-v-00b79545><div class="info-message" data-v-00b79545><fw-inline-message open type="info" data-v-00b79545><div class="info-answer no-margin" data-v-00b79545>The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.</div></fw-inline-message></div><div class="info-message" data-v-00b79545><fw-inline-message open type="info" data-v-00b79545><div class="info-question" data-v-00b79545>What is End-User data?</div><div class="info-answer" data-v-00b79545>Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.</div></fw-inline-message></div><div class="privacy-answer-container" data-v-00b79545><div class="title" data-v-00b79545>Data Management and Storage</div><div data-v-00b79545><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app use AI or GenAI features?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea><span data-v-098edbea><span data-v-098edbea>Does your app use "Freshworks AI powered features or Freddy AI" and comply with </span></span><span data-v-098edbea><a href="https://www.freshworks.com/terms/supplemental-terms/" target="_blank" data-v-098edbea>Freshworks AI powered features and Freddy AI </a></span><span data-v-098edbea><span data-v-098edbea>terms?</span></span></div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app collect / process any End-User data?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app store any End-User data?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app share End-User Data with any third party entities?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea><span data-v-098edbea><span data-v-098edbea>Does your app transfer </span></span><span data-v-098edbea><a href="https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en" target="_blank" data-v-098edbea>European Economic Area (EEA) </a></span><span data-v-098edbea><span data-v-098edbea>residents’s End-User Data outside of the EEA?</span></span></div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Can the End-User data be exported?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Can End-User data be accessed through your app logs?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted at rest?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted in transit?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app adhere to the OWASP (Open Web Application Security Project) security standard?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app permanently delete the customer data as soon as the customer uninstalls the app?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><div class="empty-answer" data-v-00b79545><div class="container" data-v-00b79545 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app allow customers to request a custom End-User Data retention period?</div><div class="answer-content" data-v-098edbea>NA</div></div></div></div></div><div class="developer-support-container" data-v-00b79545><div class="content" data-v-00b79545>For more information related to privacy and security, reach out to <a class="support-link" href=mailto:support@konnectify.co target="_top">developer support</a></div></div></div></div><div data-v-7bfd81e8><div class="app-info" data-v-c607f63a><div class="app-details-info" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>App Details</h2><div class="categories" data-v-c607f63a><div class="categories-header" data-v-c607f63a>Categories</div><div class="categories-button" data-v-c607f63a><fw-pill color="grey" class="cursor-pointer" tabindex="0" role="button" data-v-c607f63a>Ticketing & Automation</fw-pill></div></div></div><div class="divider" data-v-c607f63a></div><div class="developer-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Developer Resources</h2><div class="info-content" data-v-c607f63a><a href="mailto:support@konnectify.co ?cc=appsupport-ex@freshworks.com" target="_top" data-v-c607f63a>Developer Support</a><a href="https://www.konnectify.co/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Website</a><a href="https://www.konnectify.co/legal/privacy-policy" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Privacy Policy</a><a href="https://www.konnectify.co/legal/terms-and-conditions" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Terms of use</a></div></div><div class="divider" data-v-c607f63a></div><div class="marketplace-resources" data-v-c607f63a><h2 class="info-header" data-v-c607f63a>Marketplace Resources</h2><div class="info-content" data-v-c607f63a><a href="https://community.freshworks.dev/t/freshworks-marketplace-and-developer-platform-beginners-guidebook/13483" target="_blank" rel="noopener noreferrer" data-v-c607f63a>FAQs</a><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-c607f63a>Marketplace User Terms</a></div></div><div class="divider" data-v-c607f63a></div><div class="relevant-apps" data-v-c607f63a><div class="info-header" data-v-c607f63a>You may also like</div><div class="info-content" data-v-c607f63a><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_active_directory_provisioning_scim/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg" alt="Azure Active Directory Provisioning (SCIM) icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg 1x, https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb2x/azure.jpeg 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure Active Directory Provisioning (SCIM)" data-v-56de9211>Azure Active Directory Provisioning (SCIM)</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/azure_ad_-_orch/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png" alt="Azure AD - Orch icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb2x/Azuread.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Azure AD - Orch" data-v-56de9211>Azure AD - Orch</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/msteams-freshservice/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png" alt="Servicebot for Microsoft Teams icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Servicebot for Microsoft Teams" data-v-56de9211>Servicebot for Microsoft Teams</div><span class="ai-apps" data-v-56de9211><img src="/apps/_nuxt/ai-apps-badge.852284dd.svg" alt="ai-apps management badge" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams</div></div></div></a></div><div data-v-c607f63a data-v-56de9211><a href="/apps/quick_view_requester_assets/" class="app-card" role="button" data-v-56de9211><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-56de9211><div class="app-icon-relavant-apps" data-v-56de9211><img class="app-icon-img" src="https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb/Logo_11.15.42_PM.png" alt="Quick View Requester Assets icon" srcset="https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb/Logo_11.15.42_PM.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/2577/live_cover_art/thumb2x/Logo_11.15.42_PM.png 2x" data-v-56de9211></div><div class="app-card-text" data-v-56de9211><div class="app-card-header" data-v-56de9211><div class="head line-clamp one" title="Quick View Requester Assets" data-v-56de9211>Quick View Requester Assets</div><span class="freshworks-verified" data-v-56de9211><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-56de9211></span></div><div class="description line-clamp one" data-v-56de9211>Find out what assets are assigned to a requester without having to go to the requester profile</div></div></div></a></div><a href="/apps/" class="home-route" role="button" data-v-c607f63a>Explore more apps</a></div></div></div></div></div></fw-tab-panel></fw-tabs></div></div></div></div><fw-modal id="install-modal" size="large" has-close-icon-button="false" hide-footer="true" data-v-c607f63a data-v-95f12ea2><div class="dismiss-dialog" data-v-95f12ea2><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-95f12ea2></div><div class="login-dialog" data-v-95f12ea2><div class="header" data-v-95f12ea2>Log in to install this app</div><p data-v-95f12ea2> Enter your <span class="capitalize" data-v-95f12ea2>Freshservice</span> URL to proceed </p><div class="form-login" data-v-95f12ea2><div class="login-input-container" data-v-95f12ea2><div class="input-text" data-v-95f12ea2> https:// </div><input id="login_url" value="" placeholder="yourdomain.freshservice.com" type="text" data-v-95f12ea2></div><div class="mp-btn primary" data-v-95f12ea2> Proceed </div></div><div class="create-account" data-v-95f12ea2><div class="signup-message" data-v-95f12ea2> Don't have a <span class="capitalize" data-v-95f12ea2>Freshservice</span> account? <a href="https://www.freshworks.com/freshservice/signup/" data-v-95f12ea2>Sign up for free</a></div></div><div class="divider" data-v-95f12ea2></div><div class="share-app" data-v-95f12ea2> Not an Admin? <a href="" data-v-95f12ea2> Share this app </a> with your admin to install it for you. </div></div></fw-modal><fw-modal id="version-history-modal" hide-footer="true" has-close-icon-button="false" size="large" data-v-c607f63a data-v-fb3f736c><div class="dismiss-dialog" data-v-fb3f736c><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-fb3f736c></div><div class="modal-container" data-v-fb3f736c><div class="heading" data-v-fb3f736c><img src="/apps/_nuxt/versions.73a902e4.svg" alt="Version History" class="version-icon" data-v-fb3f736c><span data-v-fb3f736c>Version History</span></div><div class="version-history-content" data-v-fb3f736c><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="true" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>8.0</span><span class="released-on" data-v-fb3f736c> (May 2024) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>1. FDK Version change from 8 to 9. 2. Adding prefix "Clone" to Service requests. </div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>7.0</span><span class="released-on" data-v-fb3f736c> (February 2024) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>Resolves a production issue raised by customers: Summary of the Issue: Freshservice <> clone ticket Marketplace App not working Timeline: When was it reported - Jan 10, 2024 When was it resolved - Jan 12, 2024 Findings: the existing app functionality only clones the ticket form field based on whether it is required or not. The customer issue is that a dynamic section field is required but that parent element is not required. So, an error was shown when the ticket is cloned. now this issue is rectified. Resolution: Conditional check is added in the code so that clone ticket works incase of dependent fields as well</div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>6.0</span><span class="released-on" data-v-fb3f736c> (July 2023) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>Features: This App supports following cloning features. • Cloning Default fields • Cloning Custom/Dynamic Fields • Cloning Ticket Name • Cloning Description • Clone multiple tickets • Workspace compatibility (with in the workspace only) • Clone of Multiple Categories support (for Service Requests) • Need to use API V2 • Clone Private Notes • Clone Related Tickets • Clone Tasks • Clone Assets The following features are not supported by the app. • Associations • Responders</div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>5.0</span><span class="released-on" data-v-fb3f736c> (December 2022) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>No release notes found</div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>4.0</span><span class="released-on" data-v-fb3f736c> (June 2021) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>No release notes found</div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>3.0</span><span class="released-on" data-v-fb3f736c> (September 2021) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>No release notes found</div></fw-accordion-body></fw-accordion></div><div class="versions" data-v-fb3f736c><fw-accordion style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" expanded="false" data-v-fb3f736c><fw-accordion-title style="--fw-accordion-title-background-color:transparent;--fw-accordion-border-radius:0;" data-v-fb3f736c><div class="version-header" data-v-fb3f736c><span class="version-no" data-v-fb3f736c>2.0</span><span class="released-on" data-v-fb3f736c> (March 2020) </span></div></fw-accordion-title><fw-accordion-body style="--fw-accordion-body-padding:12px 20px;--fw-accordion-body-background-color:transparent;" data-v-fb3f736c><div class="description keep-whitespaces" data-v-fb3f736c>No release notes found</div></fw-accordion-body></fw-accordion></div></div></div></fw-modal></div></div><div class="build-with-us-banner website" data-v-43864856 data-v-f893fb5d><div class="wrapper" data-v-f893fb5d><div class="banner-content" data-v-f893fb5d><div class="title" data-v-f893fb5d>Build your own apps</div><div class="description" data-v-f893fb5d>Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.</div></div><div class="btn-wrapper" data-v-f893fb5d><fw-button color="secondary" class="amp-btn" data-v-f893fb5d>Go to Developer Portal</fw-button></div></div></div><footer class="footer" data-v-43864856 data-v-819986b0><div 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All Rights Reserved</span></div></div></div></footer><span data-v-43864856></span></div></div></div><script type="module">import p from "/apps/clone_ticket/_payload.js";window.__NUXT__={...p,...((function(a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z,_,$,aa,ab,ac,ad,ae,af,ag,ah,ai,aj,ak,al,am,an,ao,ap,aq,ar,as,at,au,av,aw,ax,ay,az,aA,aB,aC,aD,aE,aF,aG,aH,aI,aJ,aK,aL,aM,aN,aO,aP,aQ,aR,aS,aT,aU,aV,aW,aX,aY,aZ,a_,a$,ba,bb,bc,bd,be,bf,bg,bh,bi,bj,bk,bl,bm,bn,bo,bp,bq,br,bs,bt,bu,bv,bw,bx,by,bz,bA,bB,bC,bD,bE,bF,bG,bH,bI,bJ,bK,bL,bM,bN,bO,bP,bQ,bR,bS,bT,bU,bV,bW,bX,bY,bZ,b_,b$,ca,cb,cc,cd,ce,cf,cg,ch,ci,cj,ck,cl,cm,cn,co,cp,cq,cr,cs,ct,cu,cv,cw,cx,cy,cz,cA,cB,cC,cD,cE,cF,cG,cH,cI,cJ,cK,cL,cM,cN,cO,cP,cQ,cR,cS,cT,cU,cV,cW,cX,cY,cZ,c_,c$,da,db,dc,dd,de,df,dg,dh,di,dj,dk,dl,dm,dn,do0,dp,dq,dr,ds,dt,du,dv,dw,dx,dy,dz,dA,dB,dC,dD,dE,dF,dG,dH,dI,dJ,dK,dL,dM,dN,dO,dP,dQ,dR,dS,dT,dU,dV,dW,dX,dY,dZ,d_,d$,ea,eb,ec,ed,ee,ef,eg,eh,ei,ej,ek,el,em,en,eo,ep,eq,er,es,et,eu,ev,ew,ex,ey,ez,eA,eB,eC,eD,eE,eF,eG,eH,eI,eJ,eK,eL,eM){return {state:{},_errors:{},serverRendered:w,config:{public:{globalAppsEnv:"production",productMap:[{productId:e,productName:"freshdesk",hostProductId:e},{productId:s,productName:"freshsales",hostProductId:s},{productId:h,productName:r,hostProductId:h},{productId:I,productName:"freshchat",hostProductId:I},{productId:k,productName:"freshcaller",hostProductId:k},{productId:_,productName:"freshworks_crm",hostProductId:_},{productId:J,productName:"freshteam",hostProductId:J}]},app:{baseURL:"\u002Fapps\u002F",buildAssetsDir:"\u002F_nuxt\u002F",cdnURL:x}},pinia:{websiteStore:{allApps:{},apps:{clone_ticket:{extension_id:11942,type:e,app_type:e,account:"konnectify",name:"clone_ticket",display_name:"Clone Ticket",description:"Streamline your ticket duplication process and enhance agent productivity with our app. With a simple click, clone any ticket up to a maximum of 5 times, saving time and effort. Clone Ticket App allows you to create copies of service requests or incident tickets in Freshservice, including essential details such as title, status, description, agent and requester names, attachments, tasks, and assets. Get cloning, experience faster ticket resolution and improved efficiency. \r\n\r\nLimitations:\r\n\r\n1. Service requests with mandatory additional items cannot be cloned\r\n2. Only the first item in a service request will be cloned; additional items must be manually added.\r\n3. Conversations (notes, replies, forwards) will not be cloned.\r\n4. Related tickets will not be cloned.",short_description:b,overview:"Duplicate tickets with ease in Freshservice",instructions:"1. Click on the Install button.\r\n2. Enter the Domain name. For example, if the account URL is https:\u002F\u002Fusa.freshservice.com\u002F, the domain name is usa.freshservice.com\r\n3. Enter the Admin API Key. To get your API key, see https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000306-where-do-i-find-my-api-key-\r\n4. Set the requester of the cloned ticket.\r\n5. Click on the Install button.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb\u002FClone_Ticket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb2x\u002FClone_Ticket.png"},screenshots:[{large:$,large2x:aa},{large:ab,large2x:ac},{large:ad,large2x:ae},{large:af,large2x:ag},{large:ah,large2x:ai}],categories:[{id:y,name:z,subcategories:[{id:A,name:B},{id:K,name:L}]}],contact_details:{support_email:"support@konnectify.co",support_url:"https:\u002F\u002Fwww.konnectify.co\u002F",alternate_email:"rashmi@konnectify.co"},options:b,published_date:"9 months",platform_details:{"1.0":[],"2.0":[23942,58834,110808,113852,204619,248695,292633,355908]},relevant_apps_id:[4615,51687,11063],hostproduct_ids:[h],addons:b,video_link:C,subscription_type:t,data_privacy_questionnaire:b,uses_gen_ai:b,freddy_ai_compliance:b,app_version:aj,modular_screenshots:{global:[{large:$,large2x:aa},{large:ab,large2x:ac},{large:ad,large2x:ae},{large:af,large2x:ag},{large:ah,large2x:ai}]},modules:[g],supported_modules:[g],privacy_policy:"https:\u002F\u002Fwww.konnectify.co\u002Flegal\u002Fprivacy-policy",terms_of_service:"https:\u002F\u002Fwww.konnectify.co\u002Flegal\u002Fterms-and-conditions",rating:3.7,ratings_count:ak,install_count:1140,productName:r,productId:h,pricing:a,appReview:{summary:{rating:3.67,ratings_count:ak,"5star":M,"4star":J,"3star":12,"2star":s,"1star":11},reviews:[{id:6670,rating:e,review:"Hasn't worked at all for me. Despite having no mandatory additional items on a service request, I encounter an error \"SR with mandatory additional items cannot be cloned.\"",author:{id:664536430652888300,name:"Kevin Lorance",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F731971856926313161\u002FTHUMBNAIL.png?Expires=1740107690&Signature=LyOjOEIhFTgfewSNXYKZhZVT-4jmrK6lF-lSPoT19xHtOJFv0MtckEq3GTZM0l1MBXpmmD69yX37n~ohLqzb-0gd4JYmENFlYCYcR3ZJprM8a~D0Ykg-bLZTH7iRrATxw5M70GiPilj9a6ZYwqcw4-vWCmXFbgDY5GEV3jXNAvspGQj2Cpp9BBPkbEbItIu7UFsWQN~lRYhA7qJavbP~7dDNZDrArj5OexUz-ZYPgy8nBXgAVzc5ExkU4tySCncaIsbbJUyK6XFTGhD~V3Kq1Cvw1AuFcn50sEAvCnlhTbisbjtj-V7hht7pMrIjEq~~Ede3qtc4Qu31S8gMWY2VmA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:al,updated_at:al},{id:5926,rating:e,review:"Ideally this would actually clone the ticket - a clone is an exact copy, this does NOT do that, and if you have fields that are required that aren't included in what it clones it won't do anything.\n",author:{id:535558424451847550,name:"Jennifer Dyer",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FJ.svg?Expires=1740261502&Signature=cBA2ep5MagoCGUhQs7-ROH0iQDUi2MO-7XsDYt1HWkqVLl1OfqXGg7xfibY1tfwhooO20QDL-zG7xjIGNFGnEd~JYD49CNAnIakx0dwRqErGKCoKSCM5O9DXTZFUnuit6GNZp9LyniYHW7H52iJ9B0zahc2XURFFckTyhIvL7R6fM1sI8wdKunbfTfAbzs4TPf5qQLAyPvPI6nCu0r0w-Xyg6pzwT8KNVlPeyq87woSbvKJMNm-cFNabkXUUyW4pMN73O-XphdIC93jA7HpBeLhvSSQnxPZN7q5iS9AlyKMLMFjkYFFb4hRkOLmM8ssXfzCcbgxWW0xopMpRTZWaPg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:am,updated_at:am},{id:5714,rating:k,review:"Awesome!",author:{id:268615864087267870,name:"Jon Ellsworth",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FJ.svg?Expires=1740314557&Signature=TnNxq154Ow~smhI2lPpsWSUI4awXDQkw~W9K7RDGDDAhSknfIwH6tTu6GXT~TfQCHqqa6Q-BW1PeLwNV5NYE9bQoYv7a1ctK5WRy2bJOQC6CI3Voirlm689YfiaCq5FLMKx3IxWXd0OQ-BAKYHLLxNEQkDCx4~NQ2lt54toE0Gzyj3djI~c2d6lSuTlb1uv4ogmcRNvsKy4F4NpIERqoRNxIcaG8mHZiq0n5Q5yicTd9u9gimEeRPRFYfp5plGawPIdNzkE~91YMU74wPksd81cn-m5V1oDCEJXGswwQwwaz46YCiHwWBTtSsVSBE1Wbv3DAvm4A5azGBVoY2x~M7g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:an,updated_at:an},{id:5412,rating:h,review:"Would be nice if you could edit some of the ticket details such as group and agent prior to cloning instead of cloning, having to go find the clone that was created, and then reassign that to the other person I want to have the clone.\n",author:{id:651884550202267500,name:"Nathan Russ",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FN.svg?Expires=1740107690&Signature=ECsdgjT0pNw3gOHwgL4x5uJnVvSqlft6BmmaKmy8ltuVEOhtU3G8Ew0XVOzr7P5FA8deVVA94sKZup00RftBaS08TNoNoHaVrsYFwU84UKdduHJ8luZzzG6M3dGeOrGCSLQz862Wq7xjMio0lkAXOUG1KxRC1yWkhkceLAb84c5~Oxvc7NZkyScdcPkAqaaERqAUqP7xUM-TgUQj2AXgGoNGK93~rHpNEsHNiyxomFHBgoEn6QCGMeKNy8OYw36WMCydviX-eaLcOke~lY78c3tkBit0joI6xMj3dwBoaxmof0s9mtjDAi9~e09L~PkwGO9E4vBDySRje0~6IxTRyw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ao,updated_at:ao},{id:5338,rating:e,review:"does not work and no logs when it fails",author:{id:237123872919544900,name:"Julio Coriano",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F261298800551338664\u002FTHUMBNAIL.jpeg?Expires=1740359888&Signature=QyzitzuGrab2733UdDPW0fl-i2mLdlA7N7dITq6dckBfMIcstriNH7VmHIZ9AbLaYOSgGeqMqj-gJDJbhmlZUlo0FFppy6tMstlR4TSVXRo6ATJYv7f-jH5IJjQoEnw6CvluuNPxPgQXkFm-P2bDOaYbhShbRAYaqp0kG5csZ-dqF~sZw1l7l7S48X8iVcQ6mGOe5w1FZIoVmy1plw-oFp1GC9bOb4lrxX4r-qCnYBpSZOxkOZ1r8iD4cOqYCrmSUv31AYrQij1BbcYuQx9dbgstfXELSMnqUVhKMKGgs6PQY6rZvqpmNE5E-OkFGbZS8eCI6Rz9qbb2o41ouAquFQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ap,updated_at:ap},{id:4983,rating:I,review:"Issues since update as others say, but Dana Tellier's review about the domain name setting worked for us. (change the domain name field to *just* the domain name, e.g. companyname.freshservice.com rather than https:\u002F\u002Fcompanyname.freshservice.com.)",author:{id:317904564995943400,name:"Andy Sheppard",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FA.svg?Expires=1740314556&Signature=fwvPpAYEFsAVs~LO~wQzp5odPBm429AmwPcsY5hIH8G2y6BK4jgkgD2ouknGzaqJ5AqxirCmyvA5vmllIgU9AB0LQGT2Ul7Uwzhsi2O7xfRytj~PUWiJPxeMiRJqQW5P87VMd4qSWU4JTQ0SqlueGGuWZDs22gg5UNf5dC2gk~ER6Qsy4p7fNVisN3fQooSBtvpLpPilxJVI3XUn5qEqugAW3GqmCQCMvKFrAgqfKgpncd-x0J3t~KLbrJIGpGNpn0kXGue~jhXCxzrxsUAGbgOu5QUg~6vv6AnsR~ZS3hUothDMXPv4~rS-q5xf5yLb6uPkkZJ11vfGpm8x7DVLhw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aq,updated_at:aq},{id:4468,rating:e,review:"Unfortunately after installing, \"Failed to clone ticket\" error was encountered for both incidents and requests. ",author:{id:422403065045419300,name:"Daniel BUGG",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FD.svg?Expires=1740136048&Signature=KZr-DY9qHh139zY~KEAAJKVe750uhi7YRYVHpi~qRACaAjIK8XCu454nhSIDODQxmM4LQRMjKKkjroZlhw7DO1IuQ5YuQfdZFsqtHTRA2aByFHcpg7JrtiSGajo8NI7MbGpM3aNQVmXadIRtp4Hy--z7S4P4DAdedM9e3mDMKLuRberOloCN4kD0Zk7yeQtNt26zM4FB8lhmCKeVH~N4fjVu6MIPYo46pQtn9zMLIYC2O3dtzxlazhHwsXGC1L7qafP4e6DNxG7TK0evRliaP3W7XpeCGh0cJ5DuvK~IzfzOD1yV0xC3KVfc7RvUndxp6rB32QRZs7RFM~hanW7HGA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ar,updated_at:ar},{id:4333,rating:s,review:"Stopped working after Fresh update a couple of years ago.",author:{id:171281644694341760,name:"Lynne Scofield",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F264388234421586058\u002FTHUMBNAIL.jpeg?Expires=1740359890&Signature=NjEOEb3Ihd4NRiuxvuBBo7CYDvYCKOWZSxHJVAk7EBEvCkYitgRLHhI0fDXXRbrBRoSgBsiKtH7Rvd2S6YoQS2BoTQfK2OI-Cibbs~sQgc25t86A3HsG~VrpoVehaES6yjQWv4f2h4~0SBs7D67i-0i4Dk1-uMfVRfawDHba27PiiqvWgiY4V6LJwzSudy1ueOpoGaZk-r0Aynpn6vUaJbZETRQJgbmEb78-iu26RijHaEdgBJDDkGPF3-MbU8rk2vaqxW2rILsRYnKwOFMWkZ5LuMyFolB99TuwHXozU40veNmK9FT~ur8g7RIceO9jIYxMKfJdYFC9epST0oSQ5w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:as,updated_at:as},{id:4269,rating:k,review:"very useful, should be native, but appreciate that someone realized the need for this function",author:{id:408660860252716800,name:"Jason Fearing",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FJ.svg?Expires=1740359890&Signature=AC~BxZ0d-0h~TxObgDPu8naO2xOfdjGvBq1XUo7bQAve66YE~ePToY7y5D5Op4GdZSsYCDpvc7rT1DTR43HMTtQ-vUwjeJsj~eSFbEDP5R4qoA7Gv1nTYMXVcadFt9vzMGOfN3Qn0jH~sL0kgEdbRVC88xw61tXNtRIjdssQnD~Q~QfeqLlBQN6McH5adCXOmDFt7l3EbMBygv2UV-8fEF0PCdbtcSjh9uUx80Du5jVtuP338M6OFu-gyqn40ot8EhdyiNNpnMLaQjTd3xn61dyiZy5hwWKEQ~vwihNMh0jt1zC1~glCWD17dwfWbN9V2U3iuXxWkm7DimaJQfi-Eg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:at,updated_at:at},{id:3984,rating:h,review:"Worsk as intended",author:{id:428543984743369600,name:"Liam Johansson",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FL.svg?Expires=1740187997&Signature=RKfmiRhcixQEPIHHaVAzFne1kDAyyP5X7Xrxw~KuxtECej25-tawdP16lcE7u6wzGoE9Ehf0L0eDWD6nRbcL0qPInL8CrNQT2xO4dErYrTKgpWP5it~DDGXt86pPGJC-O5l4VXDSHQvaQfqAcuOL60AduI3g-fL-Q4kdOMjjaK0~DeFRWp8QA1llGt5IdDC5lMZuIyLW3e1lA~jod9vA8ZqNAvQQ5jWpyYfITwFfgsW7XCcBvbo6MVgwRr2CpDbihOPnv~ikDBMh0kx~N587XrIqI4uVKpT2wJb4CULPl6laLqWZcqoUHMoV58gMEBRLvllvYC-0cds-j3zrU41mRw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:au,updated_at:au},{id:3966,rating:h,review:"For anyone experiencing issues updating the app, you may need to change the domain name field to *just* the domain name, e.g. companyname.freshservice.com rather than https:\u002F\u002Fcompanyname.freshservice.com.",author:{id:296680835616935800,name:"Dana Tellier",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F340130907359396193\u002FTHUMBNAIL.jpeg?Expires=1740359890&Signature=K9l1d1yDU9d2G4FEyFqxCID3JgEZR2m4J95QjEnYkWCaxVFiZ2jKsFut8E7DxLG4~dW8nhLHYMeeIqNWak2SXbgsBDvg2S1q2sLA9u2Npb-3n9K0FiX7SdWRxwsKyMyTfniYKTJOfHDdsYeYxmBOTpFU5Pd2mSOOpYt9KSHQ1ZTqXNj1ZBz~uUsZsMrhf6Bf8g4K5VDqSwZDljcOFowCAU43Zu20oxRw0ZeufhoVzDegN36nMW8OpOsuhQp70lBdr8McWsGYxIdQgxErm2QWDtjbKBOBjy9ARK3wQjxg0BFKQwnx1rxq~N70DFqsKeWIpRVGq5V4aXCdojIUoGFrmA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:av,updated_at:av},{id:3954,rating:h,review:"works ok, the Service request cloning unassigns the agent and removes the requester while incident tickets seem to behave more like expected, retaining requester and agent",author:{id:302391761032345150,name:"Roberto Caballero",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F338277990663744275\u002FTHUMBNAIL.png?Expires=1740359890&Signature=AgPdfvd73rdZzmAdydPxujMB-LF2ov6~PDSrCl~UIUE0fsWlzOGPLjvqbhcR6HpGmwPiEhQHCT3Ow8~LQ5Ojhq6fjRBx~ViQKETFYipYsxvsc4VKwnNLwCoQwq5PrDdQMmZeHhYgBRzyVC9tpuYywH5QeGna8~-Zu7LgKg5svJLrk93iC1GT0iuqoecmxyMTYc2WG2sPKMgntOfCC~~MbW9h8M6Qrvyx8qTnMM-5jBS~pP~mq6vCYuYJTfkyWXu20HmerXuJJBdIofFlXmj4W8XgwIXvaS6sS6T66lp6zs1dumjA1jSUuL5zf~NJsPyIaWttpa4Nik6JTuPW0CRZEw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aw,updated_at:aw},{id:3797,rating:e,review:"App no longer works after latest update. States \"clone failed\".\n\nWhen trying to re-install, will not accept valid API key.",author:{id:244311662674105200,name:"Tyler Brandt",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F244321818963062945\u002FTHUMBNAIL.png?Expires=1740359890&Signature=QSjgLVcVmuyP6XxiBvnOQM7cDlfWeRUmsrTlBONdSx9uVZ1np8k1xcIOd1NPox6RpfGuLfsJJDVzVojNAmlGc7JkI3g6RDUqhD6YDPcweetIkM~8tSC3KoK7uEz7dsuzrUzA7z-5DEUHRIcK1DHXLYn4G9XnVku32q7Iv9y0A2yDTivFnTm7kQlzm-rR3wPotdeHhqTtKdE6ztaYE-KSEwFSdPgNQhgiwLrvb3Vd9zqpGrKF8RslTaakEgKaVqTPK2mpxMJ3DnPT2DPqAbLKujAnq4W69rl17qu8LLmEq49Tr7B8s3NpDGoc4DZ~egHD8vCFORyUSy29raWt0OXSrQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:"2024-05-10T12:32:18.000+00:00",updated_at:"2024-05-16T14:51:01.000+00:00"},{id:3520,rating:k,review:"Great app!",author:{id:428636735362593800,name:"Kimberly Stein",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F431636907203234963\u002FTHUMBNAIL.jpeg?Expires=1740359890&Signature=R2ryy9jELruxjF9NvAfnQC1Mcj~YzH4HfqTZuVOWShW8bKo2c5u99uzysJVZb5fNL7zIp8MnY64YLkd64-Z9bA5Q58D8ILqmqBNSbqAmc0ld4FquFMMQ3EtZ33wd851kwymclOgCMm-ysgT~V-2lqONIfUWCDHqA97J0gbH-NDhD5uYV2wgWoBTQVIwz-ads7QYjsqiZHTCgQU00SXXZ97TuIsQawWVxjuDdnet51otCqotCo2-O~KGcp3eUatZkGtf-YLIUNuFmPx3IueC-P7B6b4Mcmrg0BsITEmv9dEY1eV0EIDtpPe-bqZDe91sOlPK3BrTgy~lF5~Ib8ZzpIw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ax,updated_at:ax},{id:2979,rating:k,review:"Will check and update",author:{id:487619571588173250,name:"Manoj Krishnan Jeyaprakash",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002Fdefault\u002FM.svg?Expires=1740359893&Signature=NeKXEXVG7yZcW0GYl2NsFBCMMIJYFFHm9fsFdOTH0M8frDNdDFHETn0tR5kmYXOzCQLjQLGa48a7DPL5H4dLWC8W1dgfCbs4si8hmbTmar92dhJoT5umjSmuki1o1UdJi--agZ5uP9Ftlz3m9xmgZrdpLf5tWRbLZovxE3uhZaKjtm9M8TUMCpreAmzZ8binNNt6WIdjW-7ZO7DCVxdGvZOhskwgIbvl0tM0FLsq6OFfA47oonUR9-1HwuNk6RNWnzLMdBJC16pz6jAaQrIzFyXY6vTI4wY8PAWDZjbZ~GeUl3GknfhyubBkjwKJPq-N7ynq9GH2StcElPBpgt-NWg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ay,updated_at:ay},{id:2736,rating:s,review:"It's not working properly, there is tickets with none mandatory items but at cloning appears the message \"Sr with mandatory items cannot be cloned\"",author:{id:421048972861169150,name:"Administrador Portal de Soporte",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FA.svg?Expires=1740359893&Signature=Hd7gaON4MFIldinc6EXjv1Z3i2Lwx4gaE7goJjThKBpGHX3s7JCNJbsrA94~LM6bIjOmARtJPVX8w9VpuHgCR186ZeWZI0-Qhpxfkr8~unl6hS196xU-jAsG0j3uh9WK23wSjai8DMgQP3LSDfvDLW62e3JUb-FxFP-PoJUu4HosrJ11BzC9uEzrw4cb97uzUohwbMQTbl9dPHrzZFkQqmSHd4fpDIXJ8tcMTzlDOFoY-R4oGva5Y0qty3B35A7K0hzBtvZMZsWja4q556YkkcWRN0HB2ERqjve4lZDwR4RzCNF8QdaLhk-5gp-345Ij7LmMC4p5BxucmMo39qfMTA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:az,updated_at:az},{id:2573,rating:k,review:"test",author:{id:444851397863162900,name:"Sharon Roseline H",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002Fdefault\u002FS.svg?Expires=1740063921&Signature=OhDKJz-9gSK3nXadWGEP2GBd2lkjNItV3ACAAZZpWvzi5RjjYgwzGpW3Mi83kCFM4qyIqjmJGV7c1lvxHvROT66nBWf7Ch3qqJbcOsmpqjblYHMBy3P-5L9e8sn~6oi5lpH~LD77EdASLoyzUijwKddR0SKkNexE~Xj1CWMX70V2TnDrKFNmMHTW0kav1bhUqvRKd5JSC5WWHeDKbOQxurdWEj~infGcKmNJ9zSl5oPJ4ZdegWrTDFR1d0Ed~vBhK9oIkERYm11CoRY-418YQXIOUuLd2xQz8elasn6N--9gcMOlj-s525yu4102Zrmg6QyJ4R1SCvqliw2uGVU8dQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aA,updated_at:aA},{id:2225,rating:e,review:"It used to work great, but the app has stopped working since the last update. It now asks for mandatory fields, but there are no mandatory fields listed to fill out.",author:{id:198176208358996770,name:"Anthony Agusti",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FA.svg?Expires=1740359894&Signature=B-W-~aO5WYMYw1HY3xa12s5Jn3YwjhBH5FnQJ6MCm4jsfm7piLFitpRkSeH3SR-7pVYZjyMNbdKI25x-5MJvfeqrqcq9uyQTuHIaSe0XHZyfi2n9zgPa9FnQF75DtXaeVZZ4yw3rVtv5SkjXmdAyq32Trm~Vwvq~YrXvOOwF6HqnSsty0972hNDINQuD05jz3WL3F8~vzZymm~e-I6mZvhjncEsiVM6Z5yJ0ShP2sOYuQQu9D-2iEfrimafnpjCLpudkzwcOliD1sLwy0b4rSjEGh3NEjDloGWYtW-I46qZ~InorOHLgFqNGQuIUDx~VCYLw~MOUI9AVMS3Liku~Xg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aB,updated_at:aB},{id:1904,rating:e,review:"Needs to be updated - it want mandatory fields to be populated even when they are hidden and not required. Please could we have an update? It is a great feature when working",author:{id:287450677211199330,name:"Fiona Byfield",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F345479148507539442\u002FTHUMBNAIL.jpeg?Expires=1740359895&Signature=OjalUXtfgZTd2E14bmcfnfqw9xSbD5uGoQpkU1bR~pRo31po6MShIrJgJEVsq3qKHb-sJkf8zBlEK2XnYiE5aSpnigm0U~E9NeLEeCxEt2d2BniF~lOSBMVmiYAhjtkhMEvncnRLIUvezy5Ua46YMpxzmQ0CQJDaMSFn0fgLJHOFWe4SbfbEqox0H00MRAQwoTlkcKducK-NsVG9ZzON2jsRrkIbNUWCKRuZO1mY8PwJYTFgyNQMoKvzr4Q6R5R-iYPvuN--fX7PcEYovn0wmRGYGejhveCsH~LpjaePWdAkjWS77MOgsQj-R83rW7nV13Nw5R6su8IXslRiiEPgMQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aC,updated_at:aC},{id:1865,rating:e,review:"Not working. Clicking Cone ticket gets a pop up saying that \"Clone Ticket creation is failed\"",author:{id:302790966335755300,name:"Andrew Parr",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FA.svg?Expires=1740359895&Signature=IEG316HtW3u3hrtDnWjGOCTXI~oBVSU1uxdeC8WoVBqEqP-CVgIvSYmBdQEW~zJyVLkJjeOjzBBZGoh4kLjkBWKsZjSgsCviINm7oqCZ74~CiUeb53nJSbIOGAxtyDvP7uy2yLyF-8wG1QL1ZWRl6GMz0swBf~pqz29ksbqHIOWJlVLvz-eXEfHHlUfyZ17BB32bq7Xx1BnFmdohL4YxPKSq8FUe08WqRCVIDyy9iZ9cEy7k6XVqQD4W87kNbEYKVdnVnYeUKLG9aZNA8pD4rgEuAtQ7pNr8m1oHcKXhNirg6mwv47KJzFNzdh70EircPUd~4epEihC2DS61J2Je8Q__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aD,updated_at:aD},{id:335,rating:e,review:"doesn't work, just hangs",author:{id:549273198749609800,name:"Charles Bailey",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F558724567192798578\u002FTHUMBNAIL.jpeg?Expires=1740359896&Signature=VBwQ1wbhof32gMHY3XNRnZUV72fTQQ5Q-HeINh0DyehjvYQiaM28LLhOwBh1UcSzLBulO147yhLzy3qEUCy4LchIip2IcegZRCCgAUc62asbSoL7P8XWxaGfuuoLIbUuG~1CdTGZuIeDB2igi3fUAVixTlsDS2BLs1OD~03Geqq4IJJn3r~KZamMBFfwV58m2EAzPCZ-m6kD5dD~YAczoSCQDMonxVeIgDLGtwiELfm5T930JL~IBTBWWl1HQEV0l9GGubMb8SddDRQLMZ9bp7g4tTCqd6wnwk6P3a46dX99o5r35mF1HBammrqju6NMSzqj79kVlcV15CaLajg13g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aE,updated_at:aE}]},versions:[{id:"355908",version_number:aj,platform_version:aF,auto_updatable:w,whats_new:C,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F09e9097e6544f45f67e0\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F09e9097e6544f45f67e0\u002Fapp\u002Findex1.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F09e9097e6544f45f67e0\u002Fapp\u002Fstyles\u002Fimages\u002Fcloneticket.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2024-05-16T13:18:35.000Z",promoted:b,locales:[{code:N,texts:{release_notes:"1. FDK Version change from 8 to 9.\r\n2. Adding prefix \"Clone\" to Service requests.\r\n"}}]},{id:"292633",version_number:"7.0",platform_version:aG,auto_updatable:a,whats_new:C,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F812a23991b22e2014e44\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F812a23991b22e2014e44\u002Fapp\u002Findex1.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F812a23991b22e2014e44\u002Fapp\u002Fstyles\u002Fimages\u002Fcloneticket.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2024-02-06T16:51:51.000Z",promoted:b,locales:[{code:N,texts:{release_notes:"Resolves a production issue raised by customers:\r\n\r\nSummary of the Issue: Freshservice \u003C\u003E clone ticket Marketplace App not working \r\n\r\nTimeline:\r\nWhen was it reported - Jan 10, 2024\r\nWhen was it resolved - Jan 12, 2024\r\n\r\nFindings: the existing app functionality only clones the ticket form field based on whether it is required or not. The customer issue is that a dynamic section field is required but that parent element is not required. So, an error was shown when the ticket is cloned. now this issue is rectified.\r\n\r\nResolution: Conditional check is added in the code so that clone ticket works incase of dependent fields as well"}}]},{id:"248695",version_number:"6.0",platform_version:aG,auto_updatable:a,whats_new:C,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F6a020729748dc7ebcbd3\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F6a020729748dc7ebcbd3\u002Fapp\u002Findex1.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F6a020729748dc7ebcbd3\u002Fapp\u002Fstyles\u002Fimages\u002Fcloneticket.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2023-07-06T09:51:02.000Z",promoted:b,locales:[{code:N,texts:{release_notes:"Features:\r\nThis App supports following cloning features.\r\n• Cloning Default fields\r\n• Cloning Custom\u002FDynamic Fields\r\n• Cloning Ticket Name\r\n• Cloning Description\r\n• Clone multiple tickets\r\n• Workspace compatibility (with in the workspace only)\r\n• Clone of Multiple Categories support (for Service Requests)\r\n• Need to use API V2\r\n• Clone Private Notes\r\n• Clone Related Tickets\r\n• Clone Tasks\r\n• Clone Assets\r\n\r\nThe following features are not supported by the app.\r\n• Associations\r\n• Responders"}}]},{id:"204619",version_number:"5.0",platform_version:aF,auto_updatable:a,whats_new:"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F781512301",actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa7983ec3866c0a2e9080\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa7983ec3866c0a2e9080\u002Fapp\u002Fcloneticket.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa7983ec3866c0a2e9080\u002Fapp\u002Ficon.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2022-12-21T05:17:53.000Z",promoted:b,locales:[]},{id:"113852",version_number:"4.0",platform_version:D,auto_updatable:w,whats_new:b,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd7b9a3876f92eca812dc\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd7b9a3876f92eca812dc\u002Fapp\u002Fcloneticket.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd7b9a3876f92eca812dc\u002Fapp\u002Ficon.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2021-06-04T17:48:42.000Z",promoted:b,locales:[]},{id:"110808",version_number:"3.0",platform_version:D,auto_updatable:a,whats_new:b,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F22aed3464225e4cb9b4b\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F22aed3464225e4cb9b4b\u002Fapp\u002Fcloneticket.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F22aed3464225e4cb9b4b\u002Fapp\u002Ficon.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2021-09-15T06:19:35.000Z",promoted:b,locales:[]},{id:"58834",version_number:D,platform_version:D,auto_updatable:w,whats_new:b,actions:[],events:[],pricing_type:l,pricing:[],state:m,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F5c580174cde7587636c3\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:n,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F5c580174cde7587636c3\u002Fapp\u002Fcloneticket.html",type:o,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F5c580174cde7587636c3\u002Fapp\u002Ficon.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[p],modules:[g],promoted_from:b,updated_at:"2020-03-06T07:50:37.000Z",promoted:b,locales:[]}],relevant_apps:[{id:44069,name:"azure_active_directory_provisioning_scim",type:O,subscription_type:t,products:[r],cover_arts:[{name:"azure.jpeg",resolutions:{thumb2x:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb2x\u002Fazure.jpeg"},thumb:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb\u002Fazure.jpeg"}}}],categories:[{id:u,name:v,type:q,subcategories:[{id:E,name:F}]},{id:P,name:Q,type:q,subcategories:[{id:R,name:S}]}],locale:{texts:{display_name:"Azure Active Directory Provisioning (SCIM)",overview:"Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.",description:"If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.\r\n\r\nOnce a user is assigned on AAD, the requester\u002Fagent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.\r\n\r\nThe following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.\r\n\r\n* Given Name -\u003E First Name\r\n* Family Name -\u003E Last Name\r\n* Primary Email -\u003E email\r\n* Title -\u003E Job Title\r\n* Primary Work Phone -\u003E Work Phone Number\r\n* Mobile Phone -\u003E Mobile Phone Number\r\n* Complete Work Address -\u003E Address\r\n* Locale -\u003E Language\r\n* Timezone -\u003E Timezone\r\n* Department -\u003E Department\r\n* Manager -\u003E Reporting Manager\r\n\r\nThis installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.",short_description:b,instructions:"Please go through the instructions carefully since the integration has to be configured on both Freshservice and Azure Active Directory.\r\n\r\n———\r\n\r\nStep 1 - Freshservice Configuration:\r\nPre-requisites:\r\n1. Your Freshservice domain name (eg. yourcompany.freshservice.com).\r\n2. Your Freshservice API key. This can be obtained from the Profile Settings page. Please note that you should be an Org Administrator on Freshservice.\r\n\r\nSteps:\r\n1. Click on Install and you will be presented with an installation page.\r\n2. Enter your Freshservice domain name and the API key.\r\n3. You will be presented with a Secret Token. Copy this token to your clipboard.\r\n4. Click on Install to successfully enable the integration.\r\n\r\n\r\nStep 2 - Azure Active Directory configuration\r\nPre-requisites:\r\n1. Secret Token obtained from the app installation page\r\n\r\nSteps:\r\nPlease follow the detailed steps with screenshots available on Microsoft Docs from “Step 3” onwards: https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fazure\u002Factive-directory\u002Fsaas-apps\u002Ffreshservice-provisioning-tutorial#step-3-add-freshservice-provisioning-from-the-azure-ad-application-gallery"}},uses_gen_ai:b,freddy_ai_compliance:b,rating:4.3,ratings_count:123,install_count:5296},{id:31733,name:"azure_ad_-_orch",type:O,subscription_type:t,products:[r],cover_arts:[{name:"Azuread.png",resolutions:{thumb2x:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb2x\u002FAzuread.png"},thumb:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb\u002FAzuread.png"}}}],categories:[{id:u,name:v,type:q,subcategories:[{id:E,name:F}]},{id:T,name:U,type:q,subcategories:[]}],locale:{texts:{display_name:"Azure AD - Orch",overview:"Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.",description:"The Azure AD integration lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n \r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice \r\nWorkflows. With the Azure app you can perform actions for:\r\n\r\n\r\nUser Management\r\nGroup Management\r\nApplication Management\r\nDirectory Objects Management\r\nOrganization Management\r\nLicense Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n\r\nSaaS Management\r\n\r\nFreshservice’s direct integrations for SaaS management enables accurate and reliable user and usage data discovery. Integrate with Azure AD to:\r\n\r\nDiscover and track the usage of apps that employees authenticate using Azure AD.\r\nManage users and their data for these apps\r\nTrack their 60-day login history in Freshservice with a 24-hour sync ensuring updated information. \r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",short_description:b,instructions:"View detailed instructions to set up the integration here: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n\r\nHead to your Azure account, and search for Azure Active Directory\r\nSelect your directory from the list here and click on App registrations\r\nClick New Registrations and register a new application here by providing an App Name\r\nOnce the application has been created, click on Certificates & Secrets option under Manage section. \r\nGenerate the secret key for the application.\r\nCopy the Application (Client) ID and the generated secret key store in a secure location. \r\nThe newly created application registration should have access to API permissions to list applications, users, and their usage information. This can be enabled under API permissions tab.\r\nClick on New Permission → Application Permissions → Graph API and add the following permissions for the app:\r\nApplication.ReadWrite.All \r\nUser.ReadWrite.All\r\nGroup.ReadWrite.All\r\nOrganization.Read.All\r\nDirectory.ReadWrite.All\r\nIf you’re enabling SaaS discovery, you need to add the following permissions in addition to the above:\r\nApplication.Read.All\r\nAuditLog.Read.All\r\nDirectory.Read.All\r\nUser.Read\r\nUser.Read.All\r\nReports.Read.All (Optional - If you plan to integrate the Microsoft 365 integration for SaaS Discovery, adding this permission will allow you to use the same Client ID & Secret to set up the other integration as well)\r\n\r\n\r\nOnce all the permissions are added, click on Grant Admin consent for all the permissions. \r\nOnce you see a green tick against all the permissions, all the permissions are successfully applied."}},uses_gen_ai:b,freddy_ai_compliance:b,rating:4.2,ratings_count:110,install_count:3361},{id:19423,name:"msteams-freshservice",type:"native",subscription_type:t,products:[r],cover_arts:[{name:"msteams__1_.png",resolutions:{thumb2x:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb2x\u002Fmsteams__1_.png"},thumb:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb\u002Fmsteams__1_.png"}}}],categories:[{id:V,name:W,type:q,subcategories:[]},{id:y,name:z,type:q,subcategories:[{id:A,name:B}]}],locale:{texts:{display_name:"Servicebot for Microsoft Teams",overview:"AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams",description:"ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests.\r\n\r\nKey features of ServiceBot include:\r\n• Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.\r\n• Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.\r\n• One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams\r\n• Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.\r\n• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams!\r\n\r\nWith ServiceBot, your internal support is fast, streamlined and offers the best employee experience.\r\n\r\n*Features available only in the Enterprise plan\r\n\r\n\r\nMicrosoft Terms of Use: https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Flegal\u002Fintellectualproperty\u002Fcopyright\u002Fdefault\r\nMicrosoft Privacy Statement: https:\u002F\u002Fprivacy.microsoft.com\u002Fen-us\u002Fprivacystatement",short_description:b,instructions:"Freshservice Marketplace Installation:\r\n1. Under the Admin Tab, click on Apps under Helpdesk Productivity. \r\n2. Click on Get More Apps and search for Microsoft Teams. Click on Install to get started with the integration.\r\n3. You will be redirected to the Microsoft login page where you can sign in using your Microsoft Team’s admin’s credentials.\r\n4. Now, choose the ticket actions for which you want notifications to be pushed into your Microsoft Teams and click on Enable. \r\n\r\nServiceBot Installation:\r\n1. Login to your Microsoft Teams account and click the … icon from the left nav.\r\n2. Click on More Apps and type “ServiceBot” in the search.\r\n3. Select the ServiceBot app and chose the option “Add for you” and “Add to a team” options and click on Install.\r\n4. Click on “Set up” beside the Bot and you are done.\r\n\r\nYou would find ServiceBot with a welcome message on the selected channel. To get started your Bot updates, associate your Microsoft Teams with the respective Freshservice group and click on Add ServiceBot.\r\n\r\nThe Bot will push all the tickets assigned to your Freshservice group on the General Channel of the Team linked to the group. \r\nTo know more about the Bot, type “help” to the Bot or click on the Freshservice icon.\r\n\r\nFor more details, please refer the link here - https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000656-freshservice-integration-with-microsoft-teams"}},uses_gen_ai:b,freddy_ai_compliance:b,rating:3.9,ratings_count:X,install_count:6672},{id:7752,name:"quick_view_requester_assets",type:O,subscription_type:t,products:[r],cover_arts:[{name:"Logo_11.15.42_PM.png",resolutions:{thumb2x:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2577\u002Flive_cover_art\u002Fthumb2x\u002FLogo_11.15.42_PM.png"},thumb:{dimension:i,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2577\u002Flive_cover_art\u002Fthumb\u002FLogo_11.15.42_PM.png"}}}],categories:[{id:u,name:v,type:q,subcategories:[{id:Y,name:Z}]}],locale:{texts:{display_name:"Quick View Requester Assets",overview:"Find out what assets are assigned to a requester without having to go to the requester profile",description:"When requesters raise issues with devices that they use, knowing what assets are assigned to them will help agents quickly get all the context they need to resolve the issue. This extension to the requester info section lists all the assets assigned to the requester for quick reference.",short_description:b,instructions:"1. Head over to the Admin tab in Freshservice.\r\n2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.\r\n3. When you find Quick View Requester Assets app, simply click on the icon and hit install. \r\n4. Enter your API key (you can find your API key under Profile).\r\n5. Click on Install. \r\n6. You can start using the app 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AI & Bots category in a marketplace features solutions that leverage artificial intelligence and automation to enhance efficiency and user interactions. This includes tools for machine learning, natural language processing, and predictive analytics, as well as various types of bots such as chatbots, virtual assistants, and process automation tools. These solutions aim to streamline operations, improve customer engagement, and provide advanced data insights",124,"Integration of project management and time-tracking tools with customer support platforms. Application here are involved to streamline workflows and improve collaboration between support and engineering teams. These integrations allow for seamless issue tracking, time management, and project planning directly within the customer support environment, ensuring that feedback and issues are promptly addressed and managed without the need to switch between multiple platforms.",203,"Project Planning & Management",204,"Agile Methodologies",206,"Time Tracking & Management",98,"IT management system by integrating with various tools and platforms to streamline asset management and monitoring. Applications here integrates with external systems to bring in data and functionality into the service desk environment. Provides solutions for managing and tracking assets whether they are cloud instances, physical devices, or other IT assets. Overall, these applications aim to enhance the efficiency, security, and effectiveness of IT service management by integrating various tools and providing comprehensive asset management solutions.",223,"Device & Infrastructure Management",225,"Incident & Change Management",227,"Endpoint & Patch Management",228,"Network Monitoring & Management",229,"Data Center Capacity & Integration Management",230,"Event Management",231,"Operational Intelligence",86,"CRM & Sales",260,"Integration of various CRM (Customer Relationship Management) and contact management systems to streamline workflows. Provides support agents with direct access to customer information, contact details, and other relevant data within the Freshworks environment. This integration aims to improve the efficiency, personalization, and effectiveness of customer support interactions by ensuring that agents have all necessary information readily available.",162,"Lead Management",163,"Sales Pipeline Management",164,"Contact Management",165,"Survey Management",166,"Feedback & Insights",167,"Promotions & Offers",168,"Customer Relationship Management","Chat, Video & Telephony",405,"Focuses on facilitating communication to bridge the gap between support and customer to enhance the overall customer support experience. Provides remote access and troubleshooting capabilities directly. Enhances support with video communication, enabling customers and agents to share screencasts for clearer issue illustration and resolution, and enriches the knowledge base with video tutorials. Integrates cloud telephony transforming Freshdesk into a call center solution streamlining call management and automatically attaching call records to tickets.",174,"Voice & Call",175,"Video Conferencing",176,"Omni-Channel Support",177,"Live Chat, Email & Messaging",153,"Commerce & Shipping","2023-08-21T12:30:22.000+05:30","The integration of e-commerce platforms with customer support systems to enhance the efficiency and effectiveness of customer service operations. Each application integrates with a customer support platform and provides functionalities that allow support agents to access critical customer and order information directly within the helpdesk interface. This integration streamlines the support process by enabling agents to manage orders, view payment and shipping statuses, and access detailed customer profiles without switching between different systems.",180,"Order Management",181,"Returns & Refunds",182,"Shipping Management",183,"Fulfillment & Delivery",84,"Data management & Analytics",361,"Applications allow users to attach files from their respective cloud storage services directly to Freshdesk tickets, facilitating easier file sharing and management without worrying about file size restrictions. Synchronizes data between Freshworks products and others ensuring up-to-date information across platforms. Facilitates data management for analytics and reports. Applications classified here enhance Freshdesk by integrating with other tools and services, thereby improving file management, contact synchronization, and API analytics within the customer support environment.",207,"Data Migration",208,"Data Synchronization",209,"Data Mapping & Transformation",210,"Customer Data Integration",211,"Data Retention & Integration",212,"Dashboard & Reporting",154,"DevOps",15,"2024-01-10T17:22:53.000+05:30","Enables support agents to create work items directly and link existing tickets seamlessly. It also facilitates communication with the DevOps team by sending notifications and comments directly from the support environment. This category is used in Freshservice product.",237,"DevOps Lifecycle",238,"DevOps Insights",239,"CI\u002FCD",240,"DevOps Tools & Integrations",109,"HR management",55,"2019-09-10T15:40:20.000+05:30","Integration with services and platform for HR and recruitment processes. Maintaining employee information, managing job postings, evaluating candidates, and conducting assessments.",218,"Recruitment & Hiring",219,"Employee Management & Engagement",220,"HR System Integration",221,"Candidate Tracking & Evaluation",222,"Onboarding & Training",161,"IT Service Management","2024-10-22T13:33:39.000+05:30","IT ServiceManagement refers to the processes and tools used to oversee and optimize the environments in which ITSM agents (support staff) work. This includes the configuration of their workspaces, assignment of tasks, monitoring their performance, and ensuring they have the necessary resources and tools to efficiently handle service requests and incidents. It encompasses the setup of the ITSM platform, user interfaces, and workflows tailored to support agents in delivering effective IT support.",241,"ITSM Agent Workspace",242,"ITSM Analytics & Reporting",243,"ITSM Virtual Agent",244,"On-Call Scheduling",245,"Service Mapping",246,"Service Integration & Management",89,"Knowledge & Content Management",134,"Enhances file sharing and storage capabilities, allowing agents to share large files and receive detailed diagnostic information from customers. Provides actionable insights from customer interactions, helping agents understand customer behavior and optimize support content. Facilitates the distribution of training and educational resources, enabling agents to provide better support through well-informed responses. Offers interactive troubleshooting guides and decision trees, improving the accuracy and efficiency of the troubleshooting process. Simplifies the creation of step-by-step solution articles, reducing the time and effort required to document and share solutions. Overall, these integrations aim to improve the customer support experience by making it more efficient, data-driven and resource-rich.",191,"Knowledge Base Management",192,"Training & Education",193,"Content Management",194,"File Sharing",195,"Esignatures",196,"Proposals & Contracts",197,"Translation",157,"Marketing & Brand Management",39,"Marketing and Brand Management involves the use of technology and strategies to plan, execute, manage, and analyze marketing campaigns across various channels. The goal is to create personalized and targeted marketing efforts that enhance customer engagement, improve brand reputation, and drive sales growth.",169,"Marketing Campaign Management",170,"Customer Data & Analytics",171,"Customer Segmentation",172,"Cross-Channel & Multichannel Marketing",173,"Brand Management",58,"2020-08-03T17:44:23.000+05:30","This category focuses on apps which automate and manage complex and recurring workflows and tasks across different systems, applications, and services . They help coordinate various tasks and ensure that processes run smoothly and efficiently by integrating and managing interactions between disparate components.","Payments, Accounting & Billing",79,"Integration which allow support agents to manage financial aspects such as billing, invoicing, and accessing customer financial information directly within the Freshworks environment, enhancing efficiency and accuracy in financial management related to customer support.",184,"Invoice Management",185,"Payment Processing",186,"Billing & Subscription Management",187,"Refunds & Dispute Management",188,"Accounting Compliance",189,"Discount Management",190,"Account Management",159,"Productivity, Utility & Workflows",410,"This category features tools that enhance Freshworks products by improving functionality and user experience. These applications integrate seamlessly with Freshworks to boost efficiency and productivity for support agents. They are designed to be utility-oriented, focusing on operational effectiveness. Additionally, this category includes apps that automate and manage complex workflows across different systems, ensuring smooth and efficient processes by coordinating interactions between various components.",232,"Workflow & Task Automation",233,"Utility Tools",234,"Productivity & Creativity Tools",235,"User Interface Tools",236,"Field Service Management",93,"Security, Risk & Compliance","Designed to enhance the security and compliance of customer support platforms. Aiming to improve data security and regulatory compliance. Masking sensitive information like credit card and Social Security numbers to enhance data security. Provides tools for managing contract durations and alert thresholds helping agents keep track of contract timelines and reducing the risk of service level breaches. Overall, these applications are designed to ensure that data is handled securely and that compliance with regulations is maintained.",198,"User Management",199,"Access Management",200,"Data Integrity & Security",201,"Compliance & Risk Management",202,"Security Management",88,"Social Media & Customer Engagement","Integration of Freshworks product with various external platforms to enhance customer support and engagement. Integrates services or platforms, enabling users to manage customer interactions and feedback more efficiently within the Freshworks environment. Allows attaching detailed surveys to ticket responses for in-depth customer feedback. Converts reviews and comment into tickets for centralized review management and response. Analyzes social activity to provide deeper customer insights and tailor communication.",178,"Social Media Management",179,"Community Engagement & Moderation",367,"Integration for automating ticket creation. These applications help agents work more efficiently and make informed decisions by providing them with immediate access to relevant information (e.g., recent tickets, first response times). Ensuring agents have the necessary context and tools to respond promptly and effectively. Providing visibility into ticket status and tracking deadlines.",214,"SLA & Escalation Management",215,"Status Tracking & Reporting",217,"Ticket Prioritization & Classification")))}</script><script type="module" src="/apps/_nuxt/entry.d266bda7.js" crossorigin></script><script type="module" src="/apps/_nuxt/compact.bb623e28.js" crossorigin></script><script type="module" src="/apps/_nuxt/AppDetails.31ae179b.js" crossorigin></script><script src="https://js.maxmind.com/js/apis/geoip2/v2.1/geoip2.js" defer=""></script> <script src="https://cdn.freshmarketer.com/61608/70421.js" defer=""></script></body> </html>