CINXE.COM
Freshservice Out Of Office Integration | Freshworks Marketplace
<!DOCTYPE html> <html lang="en"> <head><meta charset="utf-8"> <title>Freshservice Out Of Office Integration | Freshworks Marketplace</title> <meta name="viewport" content="width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=5.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta application-name="Freshworks Marketplace"> <link rel="icon" type="image/x-icon" href="/apps/favicon.ico"> <link rel="canonical" href="https://www.freshworks.com/apps/out_of_office_1/"> <script src="/apps/js/GTM/freshservice.js" defer=""></script> <script src="/apps/js/GTM/freshworks.js" defer=""></script> <meta name="description" content="This app reassigns tickets and helps configure auto-response emails when agents are out of office."> <meta name="og:title" content="Out Of Office"> <meta name="og:type" content="website"> <meta name="og:image" content="https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb2x/logo.png"> <meta name="og:url" 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aria-expanded="false" class="nav-label" role="menuitem" data-v-04fce71f>Products</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu nav-product" data-v-04fce71f><li class="nav-persona-product-column" data-v-04fce71f><h3 data-v-04fce71f>Software</h3><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-suite/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Service Suite</p><span class="desc" data-v-04fce71f>The all-in-one solution, boosted with generative AI</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshdesk/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshdesk</p><span class="desc" data-v-04fce71f>Delight customers and agents with effortless service and support</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/live-chat-software/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshchat</p><span class="desc" data-v-04fce71f>AI-powered bots and live chat and across every messaging channel</span><span class="label" data-v-04fce71f></span></div></a></li><!--]--></ul></div></li><li class="nav-persona-product-column column-2" data-v-04fce71f><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshservice</p><span class="desc" data-v-04fce71f>Modern and intuitive IT and business team management</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshsales</p><span class="desc" data-v-04fce71f>Boost sales and productivity with a unified CRM</span><span class="label" data-v-04fce71f></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Freshmarketer</p><span class="desc" data-v-04fce71f>Multichannel marketing campaigns for e-commerce</span><span class="label" data-v-04fce71f></span></div></a></li><!--]--></ul></div></li><li class="divider hide-in-mobile-and-tablet" data-v-04fce71f></li><li class="nav-persona-product-column" data-v-04fce71f><h3 data-v-04fce71f>Solutions</h3><div class="persona-column-inner" data-v-04fce71f><ul class="product-list" data-v-04fce71f><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-solutions/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Service & Support</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/it-solutions/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>IT Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/conversational-engagement/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Conversational Engagement</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Marketing Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Enterprise Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Sales Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/crm-platform/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Customer Relationship Management</p></div></a></li><!--]--></ul></div></li><li class="bottom-pane hide-in-mobile-and-tablet" data-v-04fce71f><a href="https://www.freshworks.com/products/" data-v-04fce71f><div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center" data-v-04fce71f><span class="forward--link" data-v-04fce71f>View all products and solutions</span></div></a></li></ul></div></li><li class="hide-in-desktop nav-main-item" role="presentation" data-v-04fce71f><a href="/apps/" target="_self" class="nav-label" data-v-04fce71f>Marketplace</a></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-04fce71f><div role="presentation" data-v-04fce71f><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-04fce71f>Platform</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu platform-menu" data-v-04fce71f><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>Our Platform</h3><!--[--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/platform/" data-v-04fce71f>Overview</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/freddy-ai/" data-v-04fce71f>AI capabilities</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" data-v-04fce71f>Latest innovations</a></p></div><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>Integrations</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/apps/" data-v-04fce71f>Marketplace</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://developers.freshworks.com/" data-v-04fce71f>Developer Portal</a></p></div><!--]--><!--[--><div class="title-item" data-v-04fce71f><p class="submenu-text" data-v-04fce71f><a href="https://www.freshworks.com/platform/technology-alliances/" data-v-04fce71f>Technology Alliances</a></p></div><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-04fce71f><h3 data-v-04fce71f>What's New</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-04fce71f><li class="nav-sub-item nav-logo-tagline hide-in-mobile-and-tablet" data-v-04fce71f><a rel="noopener noreferrer" href="https://www.freshworks.com/product-launches/" class="nav-sub-label" data-v-04fce71f><div class="persona-product-card" data-v-04fce71f><p class="product-heading" data-v-04fce71f>Q2 ’23 Launch Announcements</p><p class="description-text" data-v-04fce71f>Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p></div></a></li><p class="submenu-text hide-in-desktop" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" data-v-04fce71f>Q2 ’23 Launch Announcements</a></p></div><!--]--><!--]--></li></ul></div></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-04fce71f><div role="presentation" data-v-04fce71f><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-04fce71f>Resources</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-04fce71f></i><ul class="l-nav-list nav-sub-menu" data-v-04fce71f><!--[--><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/product-launches/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Product Innovations</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/customers/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Case studies</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://community.freshworks.com/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Community</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/academy/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Training</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/support/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Support</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/about/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>About</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/leadership/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Leadership</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/careers/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Careers</span></a></li><li class="nav-sub-item" data-v-04fce71f><a href="https://www.freshworks.com/company/partners/" target="_self" class="nav-sub-label" data-v-04fce71f><span class="label" data-v-04fce71f>Partners</span></a></li><!--]--></ul></div></li><!--]--></ul></div></div><div class="compact hero" data-v-04fce71f><div data-v-04fce71f><div class="top-bar" data-v-04fce71f><a class="home-link hide-in-desktop" href="/apps" data-v-04fce71f></a><span data-v-04fce71f></span><span class="nav-burger" data-v-04fce71f><span class="nav-burger-icon" data-v-04fce71f></span></span></div><!----><div class="hero-non-sticky" data-v-04fce71f><div class="hero-left-section" data-v-04fce71f><div class="hero-title" data-v-04fce71f><h1 class="hero-sub-header" data-v-04fce71f>Freshworks Marketplace</h1></div><span data-v-04fce71f></span></div><div class="hero-right-section" data-v-04fce71f><div class="help-section" data-v-04fce71f></div></div></div></div></div></nav></header><!--[--><div class="page-wrapper"><div class="mp-container app-details-layout" data-v-5792c8b5><div class="breadcrumb" data-v-5792c8b5><label data-v-5792c8b5><img src="/apps/_nuxt/back_arrow_website.0240e847.svg" alt="back arrow icon" aria-hidden="true" data-v-5792c8b5><span class="breadcrumb-help-text" data-v-5792c8b5>Back</span></label></div><div class="app-details" data-v-5792c8b5><div class="app-details-wrapper" data-v-5792c8b5><div class="app-details-info" data-v-5792c8b5><div class="top-panel" data-v-5792c8b5><div class="app-cover" data-v-5792c8b5><img src="https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb2x/logo.png" srcset="https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb/logo.png 1x,https://d3h0owdjgzys62.cloudfront.net/images/54103/live_cover_art/thumb2x/logo.png 2x" alt="App cover art submitted by the app developer that represents the app" data-v-5792c8b5></div><div class="topbar" data-v-5792c8b5><h1 class="header" data-v-5792c8b5>Out Of Office</h1><div class="overview" data-v-5792c8b5>This app reassigns tickets and helps configure auto-response emails when agents are out of office.</div><div class="badges" data-v-5792c8b5><div class="badge" data-v-5792c8b5>Free <!----></div><div class="app-rating" data-v-5792c8b5><span data-v-5792c8b5></span><div class="rating-text rating" data-v-5792c8b5>3.3 (92) </div></div><div class="app-install" data-v-5792c8b5><div data-v-5792c8b5><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-5792c8b5></div><div class="rating-text" data-v-5792c8b5>1.7k installs</div></div><div class="freshworks-verified" data-v-5792c8b5><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-5792c8b5><span data-v-5792c8b5>Verified by Freshworks</span><span class="tool-tip" data-v-5792c8b5><fw-tooltip placement="right-start" hoist data-v-5792c8b5><img role="button" tabindex="0" src="/apps/_nuxt/info-circle.2c40719c.svg" alt="info tooltip icon" aria-describedby="out_of_office_1-tooltip-description" data-v-5792c8b5><div id="out_of_office_1-tooltip-description" slot="tooltip-content" role="tooltip" data-v-5792c8b5> App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines </div></fw-tooltip></span></div><!----></div><div class="install-help-text" data-v-5792c8b5>By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.</div><div class="action-container" data-v-5792c8b5><fw-button color="primary" data-v-5792c8b5> Install </fw-button><!----></div></div></div><div class="app-details-tab" data-v-5792c8b5 data-v-211aecca><fw-tabs active-tab-index="0" style="--fw-tabs-padding-left:0;" data-v-211aecca><fw-tab slot="tab" tab-name="description" panel="description" data-v-211aecca><span class="tab-header" data-v-211aecca>Overview</span></fw-tab><fw-tab slot="tab" tab-name="reviews" panel="reviews" data-v-211aecca><span class="tab-header" data-v-211aecca>Reviews</span></fw-tab><fw-tab slot="tab" tab-name="instructions" panel="instructions" data-v-211aecca><span class="tab-header" data-v-211aecca>How to install?</span></fw-tab><fw-tab slot="tab" tab-name="privacyandsecurity" panel="privacyandsecurity" data-v-211aecca><span class="tab-header" data-v-211aecca>Privacy & Security</span><fw-pill color="green" class="pill" data-v-211aecca>New</fw-pill></fw-tab><fw-tab-panel name="description" data-v-211aecca><div class="keep-whitespaces" data-v-211aecca>When agents are out of office, administrators can use this app to organize and re-assign tickets to other agents or groups and configure automatic replies to customers when they respond to tickets. 1. If tickets have been assigned to agents during their absence, the Out of Office app will re-assign it to another group or other agents as configured by the administrator. With the latest update, admins will be able to configure the re-assignment of tickets to Agents - separately for each workspace. 2. When customers reply to existing tickets, which are being handled by an agent who is on leave for a definite period of time and has implemented an out of office setting, then automatic replies can be configured to be sent to the customers, informing them of the agent's absence with a tentative date of when they would receive a response. With the latest update, admins will be able to configure these replies - separately for each workspace. Note: Admins need to assume a role from the list of roles which have been configured during installation process in order to access the settings tab. Admins having access to settings - will be able to only access the list of workspaces that they are part of.</div></fw-tab-panel><fw-tab-panel name="reviews" data-v-211aecca><div class="review-rating-container" data-v-211aecca data-v-483e7dfb><div class="cumulative-rating-panel website" rating-count="92" data-v-483e7dfb data-v-b1280745><div class="left-container" data-v-b1280745><div class="rating-text" data-v-b1280745>3.3</div><div data-v-b1280745><!----></div><div class="app-install" data-v-b1280745><div data-v-b1280745><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-b1280745></div><div class="text" data-v-b1280745>1.7k installs</div></div><div class="guide-line-text" data-v-b1280745>Sign in to review app</div></div><div class="right-container" data-v-b1280745><div class="install-count-container" data-v-b1280745><fw-icon name="contact" size="12" data-v-b1280745></fw-icon><div class="text" data-v-b1280745>92</div></div><!--[--><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>5</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:35%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>4</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:13%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>3</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:18%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>2</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:7%;" data-v-b1280745></div></div></div><div class="star-rating-container" data-v-b1280745><div class="star-left-container" data-v-b1280745><div class="text" data-v-b1280745>1</div><img src="/apps/_nuxt/star-fill.d3109d49.svg" class="icon" alt="star-fill" data-v-b1280745></div><div class="star-right-container" data-v-b1280745><div class="bar" style="width:25%;" data-v-b1280745></div></div></div><!--]--></div></div><div class="review-list-container" data-v-483e7dfb data-v-6a49558a><div data-v-6a49558a><!--[--><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/589510823569900101/THUMBNAIL.jpeg?Expires=1733105379&Signature=MZShuAM8ITgGcpEnjf8Vfzf5XPBZcjyRD17YHA5ULv5s44E9IV2dgd0VwjuYvVQEH7HpE496Qsj4JfQNsXLl1spWKXvPe9qr8vAx6coyBKmVXnibQdPivotybeSiveV1fvJuL4EkdjZ92RRWyFcljvYMnSXjFRkM7mieCG2TrUykWoym6-CGfs1r3DRytONXBmbYDAp9vuNLcyYq2eoaK8Jb7eAGfYptP5UgSBVUyQCHSbgaMCLv358oW9ACQmt2Vve3fghuJvBSdiLysaLfApjR5EP-B3nzlzpau0i5f4n5VeNeVmRyMpGwLGuqEK358g-FV-4UQxTd6CEeKeNZqg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Donald Cutting" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Donald Cutting</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>about 1 month ago </div></div></div><div class="user-info-body" data-v-16441f20>Meets the need, but we would like changes to it and those have been reported. It is a great start!</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/eu/447078105232475750/THUMBNAIL.jpeg?Expires=1733220080&Signature=WB3vLb6u09BwHRCiOpKZU6l2BMbNXAQX0G-J3zeXE9RzVy3efBx9gJo-mRESkiDfxA97O0xPM6i-zmRguS9z7PthNpETLZx7dmo915S6n1HhUW~ZS~GHOr3b~5J-ZdPVT64PvhDuVMtLCnnNclgYAp~CcETAKUqlcD0qOw2cy3amXgRe3XcEr7LUr9K8~DnAlKWhKpuMlAsgSkIaf~BI6CsAeIvbYWiNdimtUDkuvb370s6PTL-JBy0gM56vnwKLUWSNwfDPPvlZ3bQh3ytuhztkzYY8W9-ulC5zgGKQCydyD22mLn2OG6rHrsZg8pPlSh-bOcFnT739O5fGpI4sIQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Holger Klehn" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Holger Klehn</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>about 2 months ago </div></div></div><div class="user-info-body" data-v-16441f20>too many bugs before</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/eu/621480106593542101/THUMBNAIL.jpeg?Expires=1733170838&Signature=N~T74fFDCnQeosJUwut5NAekWaO12xdmM4vlM-Jx2tcW9DKfGP9wj5bcUXmQlE9ZzKepXcVhFvFi-VCZmV1RyYKkrKA71mL-JKhkJy4pHH0uQK8xMMxq3czm32OpgooYRKMBc4c2-wiFTKpFyABx9iqvkS7-pyn02HREZZgUNCOSZpDEVk1aOqznWTV~QzvUL~wREgr7qFP6U4zTd~sWoLD17rNvw~r5EP7st0vZhefD9NvEN2pijp2uaJpYe02eFWo9PKiWh16jyvDIM2yCYRnT~b7qFAb3qdnfhxNkNk3TbgYVMQxEDcDzubHWVhOfeC3WRXkdtDQRrnCo9MDIjg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Chris Quartly" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Chris Quartly</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>4 months ago </div></div></div><div class="user-info-body" data-v-16441f20>We don't really use it to be honest, I'm hoping the update makes it better </div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><div data-v-6a49558a><!--[--><div class="review-card-container" data-v-d4f007b5><div class="review-card-content" data-v-d4f007b5><img src="https://avatar1.freshworks.com/user/us/500027526465877370/THUMBNAIL.jpeg?Expires=1733018222&Signature=EnARTfyQER1nUvJcIDQERKmsldt-r72DCzvqWPsxkQ2gnfV8aOLjSmwCOYxObis50zC~CFXiK0vZcMaktvvnr7Mkq7~gogKg5zJfBKjpM4BS~TE1s3pHKNLx5zRR1CCbbW7WN0hsOKBu5fqgksh1a~6IGDgjGWVxAHOZlLr~Vo2pz5YA0Ur6s8MUgDa6b6S7rSDBabEMKz1BOPOtkSpcwlLA5vYnor2g1DD49KdtYM45tQNIEj4Apk7Le2eWRNyiFg3~ouptL1xHPuEeJ5oIg4AHlLPQ8vLjcWzu7es5lUJdVIanmrnqAuLotdQEJ~jUT-WHv-qwriYh6u8d10Ip-g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ" class="user-avatar" alt="Brett Emery" data-v-d4f007b5><div class="user-info-wrapper" data-v-d4f007b5><!--[--><div class="user-info-header" data-v-16441f20><div class="user-info-container" data-v-16441f20><div class="name" data-v-16441f20>Brett Emery</div><div data-v-16441f20><!----></div></div><div class="review-date" data-v-16441f20><div class="date" data-v-16441f20>5 months ago </div></div></div><div class="user-info-body" data-v-16441f20>Too many bugs</div><!--]--><!----></div></div></div><div class="review-border" data-v-d4f007b5></div><!--]--></div><!--]--></div><!----><!----><!----></div><!----></div></fw-tab-panel><fw-tab-panel name="instructions" data-v-211aecca><div class="keep-whitespaces" data-v-211aecca>1. To install the app, you need to have a Freshservice Domain Name and API Key. 2. During installation, you will have to set Roles to provide access to users to configure the out of office settings, such as automatic reply and reassigning of tickets based on Role. 3. Post installation, only users listed under the roles mentioned during the installation process will be able to configure the out of office settings in the app.</div></fw-tab-panel><fw-tab-panel name="privacyandsecurity" data-v-211aecca><div class="privacy-container" data-v-211aecca data-v-be0d5d04><div class="info-message" data-v-be0d5d04><fw-inline-message open type="info" data-v-be0d5d04><div class="info-answer no-margin" data-v-be0d5d04>The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.</div></fw-inline-message></div><div class="info-message" data-v-be0d5d04><fw-inline-message open type="info" data-v-be0d5d04><div class="info-question" data-v-be0d5d04>What is End-User data?</div><div class="info-answer" data-v-be0d5d04>Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.</div></fw-inline-message></div><div class="privacy-answer-container" data-v-be0d5d04><div class="title" data-v-be0d5d04>Data Management and Storage</div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app use AI or GenAI features?</div><div class="answer-content" data-v-098edbea>No</div></div></div><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea><!--[--><span data-v-098edbea><span data-v-098edbea>Does your app use "Freshworks AI powered features or Freddy AI" and comply with </span></span><span data-v-098edbea><a href="https://www.freshworks.com/terms/supplemental-terms/" target="_blank" data-v-098edbea>Freshworks AI powered features and Freddy AI </a></span><span data-v-098edbea><span data-v-098edbea>terms?</span></span><!--]--></div><div class="answer-content" data-v-098edbea>No</div></div></div><!--[--><div data-v-be0d5d04><!----><div class="accordian" data-v-be0d5d04 data-v-5dcc15d4><fw-accordion type="no_bounding_box" style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" data-v-5dcc15d4><fw-accordion-title data-v-5dcc15d4><div class="accordian-title" data-v-5dcc15d4><div class="title" data-v-5dcc15d4>Does your app collect / process any End-User data?</div><div class="answer" data-v-5dcc15d4>Yes</div></div></fw-accordion-title><fw-accordion-body class="accordian-body" data-v-5dcc15d4><!--[--><div class="answer-container" data-v-5dcc15d4><div data-v-5dcc15d4><!--[--><div class="answer-title" data-v-a9a0fa99>What End-User data does your app collect/process?</div><div class="answer-content" data-v-a9a0fa99>Collects agent availability Information</div><!--]--></div></div><div class="answer-container" data-v-5dcc15d4><div data-v-5dcc15d4><!--[--><div class="answer-title" data-v-a9a0fa99>What is the purpose of collecting/processing the data?</div><div class="answer-content" data-v-a9a0fa99>Re-assigns the tickets to other agents based on an agents unavailability, & Create templates which are sent to requesters when their ticket is assigned to an agent who is OOO</div><!--]--></div></div><!--]--></fw-accordion-body></fw-accordion></div></div><div data-v-be0d5d04><!----><div class="accordian" data-v-be0d5d04 data-v-5dcc15d4><fw-accordion type="no_bounding_box" style="--fw-accordion-border:none;--fw-accordion-box-shadow:none;" data-v-5dcc15d4><fw-accordion-title data-v-5dcc15d4><div class="accordian-title" data-v-5dcc15d4><div class="title" data-v-5dcc15d4>Does your app store any End-User data?</div><div class="answer" data-v-5dcc15d4>Yes</div></div></fw-accordion-title><fw-accordion-body class="accordian-body" data-v-5dcc15d4><!--[--><div class="answer-container" data-v-5dcc15d4><div data-v-5dcc15d4><!--[--><div class="answer-title" data-v-a9a0fa99>What End-User data does your app store?</div><div class="answer-content" data-v-a9a0fa99>Collects agent availability Information</div><!--]--></div></div><div class="answer-container" data-v-5dcc15d4><div data-v-5dcc15d4><!--[--><div class="answer-title" data-v-a9a0fa99>Countries where data is stored</div><div class="answer-content" data-v-a9a0fa99>Australia, India, United States, Germany, United Arab Emirates</div><!--]--></div></div><div class="answer-container" data-v-5dcc15d4><div data-v-5dcc15d4><!--[--><div class="answer-title" data-v-a9a0fa99>What is the purpose of storing the data?</div><div class="answer-content" data-v-a9a0fa99>Stores the availability of agents to reassign tickets assigned to agents who are OOO</div><!--]--></div></div><!--]--></fw-accordion-body></fw-accordion></div></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app share End-User Data with any third party entities?</div><div class="answer-content" data-v-098edbea>No</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea><!--[--><span data-v-098edbea><span data-v-098edbea>Does your app transfer </span></span><span data-v-098edbea><a href="https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en" target="_blank" data-v-098edbea>European Economic Area (EEA) </a></span><span data-v-098edbea><span data-v-098edbea>residents’s End-User Data outside of the EEA?</span></span><!--]--></div><div class="answer-content" data-v-098edbea>No</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Can the End-User data be exported?</div><div class="answer-content" data-v-098edbea>No</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Can End-User data be accessed through your app logs?</div><div class="answer-content" data-v-098edbea>Yes</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted at rest?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Is the End-User data encrypted in transit?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app adhere to the OWASP (Open Web Application Security Project) security standard?</div><div class="answer-content" data-v-098edbea>NA</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app permanently delete the customer data as soon as the customer uninstalls the app?</div><div class="answer-content" data-v-098edbea>Yes</div></div></div><!----></div><div data-v-be0d5d04><div class="empty-answer" data-v-be0d5d04><div class="container" data-v-be0d5d04 data-v-098edbea><div class="answer-title" data-v-098edbea>Does your app allow customers to request a custom End-User Data retention period?</div><div class="answer-content" data-v-098edbea>No</div></div></div><!----></div><!--]--></div></div><!----></div></fw-tab-panel></fw-tabs></div><div class="screenshots" data-v-5792c8b5 data-v-640e44e2><div class="screenshots-grid" data-v-640e44e2><!--[--><!--]--></div></div></div><div class="app-info" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>App Info</h2><div class="published-by" data-v-5792c8b5>Published by Freshworks</div><div class="published-date" data-v-5792c8b5>about 2 months ago</div><div class="app-version" data-v-5792c8b5>Version: 8.0 <span class="version-history" data-v-5792c8b5>Version History</span></div><div class="support" data-v-5792c8b5><div class="heading" data-v-5792c8b5>Supported for </div><span data-v-5792c8b5></span></div><div class="categories" data-v-5792c8b5><h2 class="categories-header" data-v-5792c8b5>Categories</h2><div class="categories-button" data-v-5792c8b5><!--[--><!--[--><fw-pill color="grey" tabindex="0" role="button" class="cursor-pointer" data-v-5792c8b5>Agent Productivity</fw-pill><span data-v-5792c8b5> </span><!--]--><!--[--><fw-pill color="grey" tabindex="0" role="button" class="cursor-pointer" data-v-5792c8b5>Assets & Incident Management</fw-pill><!----><!--]--><!--]--></div></div><div class="recommended-apps" data-v-5792c8b5><div class="container" data-v-5792c8b5 data-v-8f762801><div class="header-container" data-v-8f762801><div class="header-description" data-v-8f762801><div class="recommendations-title" data-v-8f762801><!----> Similar Apps</div><!----><div tabindex="0" aria-label="View more Similar Apps" role="button" class="view-all route" data-v-8f762801><div class="see-all" data-v-8f762801>View More</div><div class="icon" data-v-8f762801><img src="/apps/_nuxt/view_all.d5f71d00.svg" alt="view_all" data-v-8f762801></div></div><!----></div></div><div class="app-grid" data-v-8f762801><!--[--><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/azure_active_directory_provisioning_scim/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Azure Active Directory Provisioning (SCIM) icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg 1x, https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb2x/azure.jpeg 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/96044/live_cover_art/thumb/azure.jpeg" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Azure Active Directory Provisioning (SCIM)</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>4.2 (100+) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>5k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/azure_ad_-_orch/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Azure AD - Orch icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb2x/Azuread.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/33713/live_cover_art/thumb/Azuread.png" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Azure AD - Orch</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>4.3 (100+) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>3.2k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><div data-v-8f762801 data-v-10aa8af2><div data-v-10aa8af2><a href="/apps/msteams-freshservice/" class="app-card undefined" role="button" data-v-10aa8af2><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-10aa8af2><div class="app-icon" data-v-10aa8af2><img alt="Servicebot for Microsoft Teams icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png" class="app-icon-img" data-v-10aa8af2></div><div class="app-card-text" data-v-10aa8af2><div class="app-card-header" data-v-10aa8af2><div class="head" data-v-10aa8af2>Servicebot for Microsoft Teams</div><span class="freshworks-verified" data-v-10aa8af2><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-10aa8af2></span></div><div class="description line-clamp two" data-v-10aa8af2>AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams</div><div class="app-card-footer" data-v-10aa8af2><div class="rating-container" data-v-10aa8af2><div class="app-rating" data-v-10aa8af2><span data-v-10aa8af2></span><div class="rating-text rating" data-v-10aa8af2>3.8 (77) </div></div><div class="app-install" data-v-10aa8af2><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-10aa8af2><div class="rating-text" data-v-10aa8af2>6.4k</div></div></div><fw-tooltip content="Free" data-v-10aa8af2><div class="tag large2x green" data-v-10aa8af2><div class="text" data-v-10aa8af2>Free</div></div></fw-tooltip></div></div></div></a></div></div><!--]--></div><div class="view-more" data-v-8f762801><!----></div></div></div><div class="other-resources" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>Other Resources</h2><div class="divider" data-v-5792c8b5></div><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/browser_icon.f3f83c33.svg" alt="browser icon" data-v-5792c8b5></span><a href="https://www.freshservice.com" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Website</a></div><div class="divider" data-v-5792c8b5></div><!--[--><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/privacy_lock_icon.f307f5a3.svg" alt="privacy policy lock icon" data-v-5792c8b5></span><a href="https://www.freshworks.com/privacy/" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Privacy Policy</a></div><div class="divider" data-v-5792c8b5></div><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/terms_note_icon.54a0ece8.svg" alt="terms of service note icon" data-v-5792c8b5></span><a href="https://www.freshworks.com/terms/" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Terms of use</a></div><!--]--><div class="divider" data-v-5792c8b5></div><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/policy_website.f16c59cc.svg" alt="marketplace user term" data-v-5792c8b5></span><a href="https://www.freshworks.com/marketplace-user-terms/" target="_blank" rel="noopener noreferrer" data-v-5792c8b5>Marketplace User Terms</a></div><!----></div><div class="app-support" data-v-5792c8b5><h2 class="app-info-header" data-v-5792c8b5>Need help?</h2><div class="support-link" data-v-5792c8b5><span data-v-5792c8b5><img src="/apps/_nuxt/help_and_support_icon.de9216e0.svg" alt="help and support icon" data-v-5792c8b5></span><a href="mailto:support@freshservice.com" data-v-5792c8b5>Developer Support</a></div></div></div></div></div><!----><fw-modal id="install-modal" size="large" has-close-icon-button="false" hide-footer="true" data-v-5792c8b5 data-v-5092b5d0><div class="dismiss-dialog" data-v-5092b5d0><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-5092b5d0></div><div class="login-dialog" data-v-5092b5d0><div class="header" data-v-5092b5d0>Log in to install this app</div><p data-v-5092b5d0> Enter your <span class="capitalize" data-v-5092b5d0>Freshservice</span> URL to proceed </p><div class="form-login" data-v-5092b5d0><div class="login-input-container" data-v-5092b5d0><div class="input-text" data-v-5092b5d0> https:// </div><input id="login_url" value="" placeholder="yourdomain.freshservice.com" type="text" data-v-5092b5d0></div><div class="mp-btn primary" data-v-5092b5d0> Proceed </div></div><!----><div class="create-account" data-v-5092b5d0><div class="signup-message" data-v-5092b5d0> Don't have a <span class="capitalize" data-v-5092b5d0>Freshservice</span> account? <a href="https://www.freshworks.com/freshservice/signup/" data-v-5092b5d0>Sign up for free</a></div></div><div class="divider" data-v-5092b5d0></div><div class="share-app" data-v-5092b5d0> Not an Admin? <a href="" data-v-5092b5d0> Share this app </a> with your admin to install it for you. </div></div></fw-modal><fw-modal id="version-history-modal" hide-footer="true" has-close-icon-button="false" size="large" data-v-5792c8b5 data-v-58738898><div class="dismiss-dialog" data-v-58738898><img src="/apps/_nuxt/close.23a7586f.svg" alt="close modal" data-v-58738898></div><div class="modal-container" data-v-58738898><div class="heading" data-v-58738898>Version History</div><div class="version-history-content" data-v-58738898><!--[--><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 8.0</div><div class="released-on" data-v-58738898>Released on Sep 17, 2024</div><div class="description keep-whitespaces" data-v-58738898>Version 8.0: What's New: * Introduction of validation when any of the Date picker fields (From/ To) is empty * Fixed the deletion of multiple OOO entries when a single entry is deleted * Fixed the addition of duplicate entries in OOO history, when a single entry is added * Introduction of validation within Date picker- when From Date exceeds To Date * Cancel CTA under the settings tab takes to the agent availability tab * On applying OOO for an agent- A single entry is registered under the agent availability tab * Agent is shown based on the selected group, instead of showing all agents</div></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 7.0</div><div class="released-on" data-v-58738898>Released on Apr 10, 2024</div><div class="description keep-whitespaces" data-v-58738898>Version 7.0: * Added support for workspace level configuration of OOO settings. Reassignment settings and Email templates can be customised for each individual workspace. * Admins can configure the settings only for the workspaces they are a part of. * Existing configuration will work only for the primary workspace post update. It has to be manually reconfigured in OOO settings page for each individual workspace for it to work on other workspaces. * If the existing configuration contains groups not belonging to the primary workspace, The reassignment will not continue to work after the update and has to be reconfigured with groups belonging to the appropriate workspaces.</div></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 6.0</div><div class="released-on" data-v-58738898>Released on Dec 20, 2023</div><div class="description keep-whitespaces" data-v-58738898>1. Migrated to the latest version of Freshservice APIs 2. Minor Bug fixes - User limit in Admin Configuration</div></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 5.0</div><div class="released-on" data-v-58738898>Released on Sep 12, 2023</div><div class="description keep-whitespaces" data-v-58738898>Release Notes: Added support for a few more timezones - American Samoa, International date line west, Vienna, and Tokelau islands. Added restriction for a maximum time off duration in a single application to 15 days. Fixed issue where OOO settings options were unresponsive.</div></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 4.0</div><div class="released-on" data-v-58738898>Released on Feb 23, 2021</div><!----></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 3.0</div><div class="released-on" data-v-58738898>Released on Nov 30, 2020</div><!----></div><div class="versions" data-v-58738898><div class="version-head" data-v-58738898>Version 2.0</div><div class="released-on" data-v-58738898>Released on Nov 20, 2020</div><!----></div><!--]--><!----></div></div></fw-modal></div></div><!--]--><div class="build-with-us-banner website" data-v-43864856 data-v-f893fb5d><div class="wrapper" data-v-f893fb5d><div class="banner-content" data-v-f893fb5d><div class="title" data-v-f893fb5d>Build your own apps</div><div class="description" data-v-f893fb5d>Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.</div><!----></div><div class="btn-wrapper" data-v-f893fb5d><fw-button color="secondary" class="amp-btn" data-v-f893fb5d>Go to Developer Portal</fw-button></div></div></div><footer class="footer" data-v-43864856 data-v-819986b0><!----><!----><div class="footer-copyrights" data-v-819986b0><div class="l-page" data-v-819986b0><div class="copyrights-nav" data-v-819986b0><!--[--><!--[--><!--[--><!--[--><a href="https://www.freshworks.com/marketplace-user-terms/" target="_self" data-v-819986b0>Marketplace User Terms</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="/apps/files/accessibility.pdf" target="_blank" data-v-819986b0>About Accessibility</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/" target="_self" data-v-819986b0>Privacy Notice</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/site-terms/" target="_self" data-v-819986b0>Site Terms</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/list-of-cookies/" target="_self" data-v-819986b0>Cookie Policy</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/ccpa-requests/" target="_self" data-v-819986b0>Do Not Share My Personal Information</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/security/" target="_self" data-v-819986b0>Security</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/privacy/gdpr/unsubscribe/" target="_self" data-v-819986b0>Unsubscribe</a><span data-v-819986b0>-</span><!--]--><!--[--><a href="https://www.freshworks.com/sitemap/" target="_self" data-v-819986b0>Sitemap</a><!----><!--]--><!--]--><!--]--><!--]--></div><div class="footer-copyrights-text" data-v-819986b0><span data-v-819986b0>© 2024 Freshworks Inc. All Rights Reserved</span></div></div></div></footer><span data-v-43864856></span></div></div></div><script type="module">import p from "/apps/out_of_office_1/_payload.js";window.__NUXT__={...p,...((function(a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z,_,$,aa,ab,ac,ad,ae,af,ag,ah,ai,aj,ak,al,am,an,ao,ap,aq,ar,as,at,au,av,aw,ax,ay,az,aA,aB,aC,aD,aE,aF,aG,aH,aI,aJ,aK,aL,aM,aN,aO,aP,aQ,aR,aS,aT,aU,aV,aW,aX,aY,aZ,a_,a$,ba,bb,bc,bd,be,bf,bg,bh,bi,bj,bk,bl,bm,bn,bo,bp,bq,br,bs,bt,bu,bv,bw,bx,by,bz,bA,bB,bC,bD,bE,bF,bG,bH,bI,bJ,bK,bL,bM,bN,bO,bP,bQ,bR,bS,bT,bU,bV,bW,bX,bY,bZ,b_,b$,ca,cb,cc,cd,ce,cf,cg,ch,ci,cj){return {state:{},_errors:{},serverRendered:ad,config:{public:{globalAppsEnv:"production",productMap:[{productId:e,productName:E,hostProductId:e},{productId:G,productName:m,hostProductId:G},{productId:z,productName:v,hostProductId:z},{productId:H,productName:R,hostProductId:H},{productId:F,productName:I,hostProductId:F},{productId:aj,productName:n,hostProductId:aj},{productId:ak,productName:S,hostProductId:ak}]},app:{baseURL:"\u002Fapps\u002F",buildAssetsDir:"\u002F_nuxt\u002F",cdnURL:U}},pinia:{websiteStore:{allApps:{},apps:{out_of_office_1:{extension_id:30145,type:e,app_type:e,account:"Freshworks",name:"out_of_office_1",display_name:"Out Of Office",description:"When agents are out of office, administrators can use this app to organize and re-assign tickets to other agents or groups and configure automatic replies to customers when they respond to tickets.\r\n\r\n1. 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It is a great start!",author:{id:551782311292989800,name:"Donald Cutting",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F589510823569900101\u002FTHUMBNAIL.jpeg?Expires=1733105379&Signature=MZShuAM8ITgGcpEnjf8Vfzf5XPBZcjyRD17YHA5ULv5s44E9IV2dgd0VwjuYvVQEH7HpE496Qsj4JfQNsXLl1spWKXvPe9qr8vAx6coyBKmVXnibQdPivotybeSiveV1fvJuL4EkdjZ92RRWyFcljvYMnSXjFRkM7mieCG2TrUykWoym6-CGfs1r3DRytONXBmbYDAp9vuNLcyYq2eoaK8Jb7eAGfYptP5UgSBVUyQCHSbgaMCLv358oW9ACQmt2Vve3fghuJvBSdiLysaLfApjR5EP-B3nzlzpau0i5f4n5VeNeVmRyMpGwLGuqEK358g-FV-4UQxTd6CEeKeNZqg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aA,updated_at:aA},{id:5527,rating:z,review:"too many bugs before",author:{id:389366890393402500,name:"Holger Klehn",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F447078105232475750\u002FTHUMBNAIL.jpeg?Expires=1733220080&Signature=WB3vLb6u09BwHRCiOpKZU6l2BMbNXAQX0G-J3zeXE9RzVy3efBx9gJo-mRESkiDfxA97O0xPM6i-zmRguS9z7PthNpETLZx7dmo915S6n1HhUW~ZS~GHOr3b~5J-ZdPVT64PvhDuVMtLCnnNclgYAp~CcETAKUqlcD0qOw2cy3amXgRe3XcEr7LUr9K8~DnAlKWhKpuMlAsgSkIaf~BI6CsAeIvbYWiNdimtUDkuvb370s6PTL-JBy0gM56vnwKLUWSNwfDPPvlZ3bQh3ytuhztkzYY8W9-ulC5zgGKQCydyD22mLn2OG6rHrsZg8pPlSh-bOcFnT739O5fGpI4sIQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aB,updated_at:aB},{id:4627,rating:G,review:"We don't really use it to be honest, I'm hoping the update makes it better ",author:{id:458003400006448260,name:"Chris Quartly",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F621480106593542101\u002FTHUMBNAIL.jpeg?Expires=1733170838&Signature=N~T74fFDCnQeosJUwut5NAekWaO12xdmM4vlM-Jx2tcW9DKfGP9wj5bcUXmQlE9ZzKepXcVhFvFi-VCZmV1RyYKkrKA71mL-JKhkJy4pHH0uQK8xMMxq3czm32OpgooYRKMBc4c2-wiFTKpFyABx9iqvkS7-pyn02HREZZgUNCOSZpDEVk1aOqznWTV~QzvUL~wREgr7qFP6U4zTd~sWoLD17rNvw~r5EP7st0vZhefD9NvEN2pijp2uaJpYe02eFWo9PKiWh16jyvDIM2yCYRnT~b7qFAb3qdnfhxNkNk3TbgYVMQxEDcDzubHWVhOfeC3WRXkdtDQRrnCo9MDIjg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aC,updated_at:aC},{id:4251,rating:e,review:"Too many bugs",author:{id:493376839608898940,name:"Brett Emery",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F500027526465877370\u002FTHUMBNAIL.jpeg?Expires=1733018222&Signature=EnARTfyQER1nUvJcIDQERKmsldt-r72DCzvqWPsxkQ2gnfV8aOLjSmwCOYxObis50zC~CFXiK0vZcMaktvvnr7Mkq7~gogKg5zJfBKjpM4BS~TE1s3pHKNLx5zRR1CCbbW7WN0hsOKBu5fqgksh1a~6IGDgjGWVxAHOZlLr~Vo2pz5YA0Ur6s8MUgDa6b6S7rSDBabEMKz1BOPOtkSpcwlLA5vYnor2g1DD49KdtYM45tQNIEj4Apk7Le2eWRNyiFg3~ouptL1xHPuEeJ5oIg4AHlLPQ8vLjcWzu7es5lUJdVIanmrnqAuLotdQEJ~jUT-WHv-qwriYh6u8d10Ip-g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aD,updated_at:aD},{id:4139,rating:G,review:"Ther's no possibilty for individual ooo-answers and after deleting an actice holiday enty, the auto answer appears nevertheless in owned tickets.\nYou will have to delete and reinstall he app.",author:{id:370190564004406400,name:"Gregor Willanzheimer",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F446282436456644013\u002FTHUMBNAIL.jpeg?Expires=1733018224&Signature=SxwzK~dadbYshgWyN5H7VQ7ON~dZM3qYgAFuQBwPW~ISP-QWMOiaKWW25p3sDoA56TJEDJFE85C2hpTfidlV8vXe6st3mTk0Ob-NuByvzoW2vfukUPzfenz2YK7WV64714wcV6GUwSPuV3OoiKtx6eVpnG3JeePWaUtAN4CmK00O4XQmhsZ4WbdAu~Z-tR1SI6kXJ1h8qrlhooVHGU-E-RSqHZPW166b0YhxqJtsBbi1ZUEpMsB1LXXYxd-H0jA~KwUmdHW06VTGe7IrWabFaZOfvEw7pyAN0DaSN1T2XHtz3Yx9YQKUuO4lprltHnXtAfQKTXGklU4AAo2emstqDg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aE,updated_at:aE},{id:4072,rating:z,review:"OK",author:{id:627429103037562100,name:"Paul Keeton",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FP.svg?Expires=1732931810&Signature=KMH9FHgDIO9VHkSefFJZSVHc7lPhwHW~nvw-4oX~tMbIkZlKHMLD357Js0UL66rdePaQtNdOEPWwbCPh2vnG-vXWt3SwMA6~59u50OqF-Gf~QzNAko4QETfAIec1W3~CpfEq6HYa1ygT4SXQTUrQ0BsEr3qDvMxb33ERqeOOPbtdi-nP2bdDpQPBmDp-GqPbAn-yPh3ixPltEs7XWEx0fMunUaPW~QzMmJEkVcZl73xUboI79hk22Qg110XFb8F4pIKyxI7CbAjdWe28ontWMfMTD4rvdnfuRswNp0qgxEPAAONyEl~5DgYV8C9FaHvlrtXGYc6BZuubC5sTWLKbkw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aF,updated_at:aF},{id:4032,rating:H,review:"I was expecting it to work differently",author:{id:505036856900567940,name:"Aitzol Zubizarreta Pikabea",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FA.svg?Expires=1733018225&Signature=bcUT26KldJh1pelwPbpWQr4xZ8DQB306e-x1ZoLQTDvDJRN1wVJGgRyNHhnL6AgDq5e2Kl4nv6GduEnlwwDmGo1l1yjV~~Q7lIs4Ka0A378P02Q-KxN1Ylx-JLWQIcR0lrtNFPQ8JjJZ8LRUdXHF5b9iLcKAdo38Yn-kj138N0rISR63MShZa~9ihNb~4wXqLJWkdxznlU~8JvJYmp620CmpfkurWRgN8OINpkQB8UZGGPYS1CJJ7FxQGEZif-Oy4KGYZDkW7d8J-epyQymdqSqVHrONBE~0s4Ebi~hrQzLGVJGPtpXXBMr6Wm4bu-BGDkQQjtdBcnrp9A2qnviBMQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aG,updated_at:aG},{id:3711,rating:e,review:"The buttons do not work. I try and click on settings and nothing happens. ",author:{id:560574731115052200,name:"JJ Nace",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FJ.svg?Expires=1733018225&Signature=JqRpX5Pf2j6zUzc2o1XfZYEC5DdgE3sIOjY56Ju9l5POkoDKbIIzarmdcANz5k-TqckSw0FidPGQKYpkfckpNFqT84NsVAizLxNQajHwFDb3gSi8Ec9-X6bdZdIAySk3Ptp49VNAO0SzMyg2Uhekp0q3EBulQ5QwruIMn75m1y6E2tRUkiwWMMxJ7GLoyqz~K4sMBbIWzFQoOImrR9zKjw92GzIAM7xeqRQIWLYYvpDtKlD8iEX~~7p9ljkFmm~BuHysFh7V~rw8aUKtgtT9atFAV5PiuuUYQtaS1ViVeGASRHuOmMAa0VMf9s088m8Pn9cV08L3uHqAG-jQcskiVA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aH,updated_at:aH},{id:3395,rating:e,review:"Doesnt work always",author:{id:222648857192115800,name:"Sunita Moka",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FS.svg?Expires=1733018225&Signature=FnaRSWikRNZ~191xg8LwaseEC53W6DGrmeL-vSOTp1V3id1NgybADusmO-KeUCunEwNgGa2OjzVOT5YblxjjpzvhYnX06FbB~NNKiPtCVpr3WLL9LL1y1d4R9vKoh316p3EWIrzYksC-Ah0bIEIhQhOQDF6VU8pFFJYGEg6AyxoVpTH84k1AWBbdEBqDO51cpLy88hhbKB1KS8E8MqgY7-KHCcITGwFuldQbQc9Q1f5f0ooohaNIMxCyEfVVZRA3g~IAhP1E3k8~yI9dFea0pYsCdmvkCyHJw2fHyg3GvXyaOu03L6qZYwV~WVWcHgWWrTkfsUynoW-ejhQXuUAO6Q__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aI,updated_at:aI},{id:3347,rating:G,review:"We could only reassign to one specific group",author:{id:343343421645734340,name:"Anne Bughin",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FA.svg?Expires=1733018226&Signature=f6SdxWqZ1Vh7NAiZBaQo6gHdu-18fVDY2Jel7TPX3rKqLO-5f6pk1t6Sikbs8nfMYQ4FWl-q9h4D0XZ3eY7vBalX~XpphlXZNr54khjscB0JoFFujhzJgheIIpM4NpXP0tJcIC~1PFlsdQ-MDEm6on8v2oD0s~1ApvupzMhZ4dUywnj12y6xanW8QIsYACT~laRZlHXhGAzyN5iyFsDIdpk-2M9Z91MiEG~U67E-VK-y0rDrHwJS~dBqGF7TPEjTbVnUChS7o6pdLhqACINL2fpPtDa8x~G57FrFC9ei-XAmPfZfprBfEYDbaCWgMAD9uHc2GdLCi9hDc15x-whMdA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aJ,updated_at:aJ},{id:3256,rating:F,review:"adsvdfv",author:{id:622019784481976300,name:"Revathi Varadharajan",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002F694880107629670522\u002FTHUMBNAIL.png?Expires=1733018229&Signature=bhj6K6UNd46pZgmd6JW~jIFH-ioERbQ~ZauKvDwDuPtRhV3Z8ZCJ0b9BCHBD-u44Ov6hnpmDrE66q6Lin0VPFx1RfQRymMqoU6D51Vw2Rk-M9pE7QVi1SV~pk8~ld27OGQ2VtTvZDwgkWmYKAte6DfywIDs-rkL8w32cX2iSEyppZkMVf0okRfuZP3gCa60ZXakSJQedinPHGrTn7bgZZ6o8JtzjLZ7D6JE-ul073IjFwsWqkscT-skEqygB1YTuKxfevn0LaZiOoaEHgRqy5lXdmpE8xAkQHwNx4TARJ5LgAzNiLyEMPSKdyPTAejBttvJTmTWAjJTg96rlF1kaig__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aK,updated_at:aK},{id:2554,rating:e,review:"Not complete.\n-Can't customize action per agent when agent is on holiday (General settings).\n-for existing tickets assigned to agent, no action possible. If requester respond to ticket, can't alert other agents, only respond to customer.\n-Does not make agent unavailable in calendars.\n\nStill lot of work to go!\n\n\n",author:{id:641757114059837400,name:"Patrick Girardin",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FP.svg?Expires=1732980943&Signature=fYuKklA3Zy2hc54nWp7j4orCc1RTdpJsQSuYBkO9oOGXzwd5LBZ0nalbmk93pSaT2FOIemN8iCvUI9WlngZ3W-cpB3Hl2JOzeu0whsWiVscH6jTKMTZv5sj3i5LIDhua2EkEyRD963~vU4r4uK~G0TRUwoQmTEYpl54~XyjfGSqt76kgCF6jsfDbCwD5a36UdodyJiSnxwqz0pYfNBBQNo5AQ3fNR~a98YvZyKRRmaMkzVaWVpdT24RiCtgLeSO4ttWXI~EVum01oRQ70jNs7n-gkn2DfcUtEZRx5D4HiQp-G7y5gbvPA-4GW4JKUwHESgslTSp6SXTagEy9I4dxKQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aL,updated_at:aL},{id:2550,rating:e,review:"Really awful, so buggy and the logic is floored! Sends an OOO even when an agent adds an \"INTERNAL\" note. ",author:{id:319852830058680260,name:"Keagan Moroni",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F755818125452313050\u002FTHUMBNAIL.jpeg?Expires=1733018229&Signature=XMf9QjkNS0~Eg3DJM4zlEKU5rkgU64cDAAusKdPrtELQn2W5JzwvfNafVZIMordur5cH0NCjf2oQYCNtyYNhRWHt1PJMZQn06wDP8JrdnEBoAUAb3YRUO0jefcge2Fgcf160ciLHR1jsiMgUnTpvGsIK3fhpwrFJQ2-HlAJV5MCsVLTgDqPnzM-SSjoXRLah5LVpyBKkoXfI0TgXCIsmj5poxrm4AbQkGjFk8X7lTAwdfzDkHGchejJqWItb8s5HU9661YPHhy80jzlWOmaClrqf96bM8D9z-DhIHvuPY~kZIPk84eo3A8t9i~wcUUxpjG7kztiTsrV4uLU2MOmaYw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aM,updated_at:aM},{id:2463,rating:G,review:"is not reliable. Unable to set for multiple folks at once",author:{id:452165046995022200,name:"Janiece Caldwell",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F457641414930437083\u002FTHUMBNAIL.jpeg?Expires=1733105379&Signature=GgzcIqnif5vdU9YZc~B2EdJUUKMMxES1q0R9XxAFqE15vjpWwyexk~p-3bR3WkrZIlCaljVukBVQc4AJ99NBmWB4fDOebbaGda31S~7DQIKnMx4thtEiT~5lJ8wYbBO2w7hufT4NViODlYDSzaNeW7pIIMf-zceS4ozd7fgR5GDDJQXzYlIFARjWmYMygo5ELWNHJ99nEwobMVo-HHIidwYrAaLGbqwIFqzCngy0kKYFUhioKsvBn8dGUydI8viuGDUM~Mp7YZ3KWbNePchzYX0ZTdMSdW1NGko4mlj~XsEn~9UpPu7v7hAspE5CrbpZ039pMGcKSBUOaV0dE7DeUg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aN,updated_at:aN},{id:2298,rating:z,review:"Using the 'Out Of Office' app, there is no ability to reassign tickets to an agent group. Currently we can only reassign tickets to a particular agent. Please add the ability to reassign tickets to agent groups.",author:{id:203255382109902980,name:"Joshua Martinez",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F299218853382752546\u002FTHUMBNAIL.jpeg?Expires=1733018229&Signature=cK~EOOcOGE~Mg0rPWpX3o-icO9E7MxVIpMs3B21Sk1Nbh5z7TaD0undDQmNo2PVjoJIRjZjHkl8hNtOMgIv2otFP~Fhl1Qrqc7T2wYhx6A0OFqBmHngtZgmRQ5wYam1bZGYxoDLKm30EmbAuOO4fwn2n-BXj6BUlhytBGhyVydsALevfv-rlUbE1LmlIZzTbcXng-ZHy7xTn2sCfcMwHxRU-RV--FL~AQbXfep4LrJs9ltFGWjjRDaLB7ins-ObUJCq6CeWWP363r8FjFrzN10iHEe9y3lIAwNL9ZoRlWDr093-ZMmsIh6Ap8-MNFWmZeAFNPjNjU0mnMkZ2F6-D8w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aO,updated_at:aO},{id:2152,rating:e,review:"The app is terrible and doesn't accommodate multiple agent group OOO needs.",author:{id:296680942760398700,name:"Nikki McGrath",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FN.svg?Expires=1733018230&Signature=M50f2aLh00XUAgTfMdqSnJ2DyhcxCNTY4pjz9q9ndDl6FPaACcaMwIElIwMYPdvYcpySgBkO9rbIIn9dd8IeqjC~JOqiykSg1lR3TccduYe6GFjUA-R-7ooDAaL0erR6zXUKDA7EHeylMVTj3cOznaInV4UtJ~mgMS8jPZ0e7E5SJT59~0xxz8coLojzhq13PZhs2N~O9HH5-bO~9ITiMUoqaca9H00v1k1lzaYWvK-OVVBFlzGjqm2DAmBCA5trtn5ykNsjll38iafRlAi3R0EW4k9YQ-4JWNwPFp1y7RVrZK4wcuXR2v4a1AYcV1rQahTPwd9UQAb1bssKGtmlZg__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aP,updated_at:aP},{id:2032,rating:F,review:"Update please",author:{id:512362730188807040,name:"Joseph Aswin",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002Fdefault\u002FJ.svg?Expires=1732931402&Signature=QUGiiVz4Xqy3kCMlGS22-6xs~lW5RNKPSLd7TXT9QReExkZe-oU5FfuGn5nCZsakVXMEn4Bw6Ga9DWBH9LZbUIT07-7iR9vDQ-m63~naXj56RcuvfG6aLGg3fXg~9Pw3kWs6PnvCW1Cdq1WPc~w9MrxhmM6eI-cPn4c8zYrBOu4U~cLsCr~wFxAilHXv~iGNM6PE~s4ZWnJEEwJ6T-t0Ka304l-Z44e7A1fm-BcunsBsDRECHGdHNzoKBC7KZzEW4rUi2WcETT7L1vFBZCkGbaWfIIjxLMkCsDu7Vv~GST47wfVWrRtFCHQ53Y7mZZHTRp5lK9xhaVbQAw0PYFrajw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aQ,updated_at:aQ},{id:1900,rating:F,review:"Excellent feature & useful to Agents & users to know the status",author:{id:327331783933629300,name:"Santosh Bhagat",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002F622717060206025669\u002FTHUMBNAIL.jpeg?Expires=1733271947&Signature=YoIh-jT85I~tdiBk0l6D1VjFLY32oQpzEkR5DZ07TSZHye1a9sh6bLJku3naMWolhrjVpKBPrIO3TPBrDQC92SVNcIq8YcPYCtV7KnXp-UH~Duyw3R4PiURnmM2c9ZRwen1eKi~1v8ELLotfHXO~biwiRooOW-6hPffM9vKS3jJnEikVa6mBfhKanMeGGCwavbTz0TiRmB~Z0SBWxiWyY~0Z1YitJQRtmvlWmxDMznPIEoRtS0fF6jfqjtXKglTlhp3M6LkqPkMn76c5GOhBykIuS2nQXWAjng6m93pCcuPgih07zUj4k1RRbhYZG9aI674HZQ8o2~G2E-nfqnh2Og__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aR,updated_at:aR},{id:1896,rating:z,review:"Not currently working properly",author:{id:282054064712917570,name:"Matthew Watt",avatar:b},comment:b,created_at:aS,updated_at:aS},{id:1888,rating:e,review:"Pretty limited. I can create an out of office for someone, but i cant remove it. All tickets can only go to a single person, so if i have two people out from different groups I can still only assign them to a single agent. Not very useful",author:{id:218952919155216770,name:"Travis Small",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F617400108624691898\u002FTHUMBNAIL.jpeg?Expires=1733094930&Signature=EIekj6RD5ILcG92bbeSR2td61nVw3NP4ojT4sy2Bnp8UQQ36ibfQK4cPMvzr26pAkiV-ee5gQ4dNDq8bo1IB0e8MYPfKCtZdsfuQQ1r3OzOcHOh2S2b2Jljba-TXYkxXqf0ikO~nb7EwvmftdTCzLpi6u7Zf3BJfmgZgCzywb6tt3jaUoKB0PLGXEIO1pwoqQnopMJMfIA1t9fizKgW7Kli9fJWbIUZIM10gp6g9z5ej3PLMQjsGbhQBcA1Vqz9L0acjpRzuo3st4DSTq6Cs1LwRIDsjidNxa2~YKGY80eDtmfGinz-62gEXds6xS3mUZKWAyRbqreDaKJC~ra991w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aT,updated_at:aT},{id:1653,rating:z,review:"Useful when it works, but has been buggy the past few weeks it seems.",author:{id:326008459980807500,name:"Ian McAdams",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FI.svg?Expires=1733018233&Signature=ENZqc~0gRlWoJmUckWmQy8eYGc~w5PRxGZ1FBqubHq4WwJw5~QJKpCOa3vV89yg-FmZrcb8gz5AdY80mooMJqP-61V-EA0YBnunN1T~NDSDUhyfxU5q3b0LpfpLk6vGTxmN~b6jWaLBaTySyzYrN4c7345BtQUqp-OmAvIbRPD-g8CT9fJx~u6bFcfvMWafdS5eM1izZlNY9EpXKUAoWs0uE0pXn2uVkzfozzI~SHF71xthCtN-Adoci-LdH0BTDeO81D6KK74W7j4ZiZI25q3QKCGjzupnD6l5UE-o6358tTaoGpvtgj7tYCVs-0mP8jlBWCPyuoPflMnRoXQKQ1Q__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aU,updated_at:aU},{id:1193,rating:F,review:"asdasd",author:{id:529986658842265000,name:"Gladwin James",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002Fdefault\u002FG.svg?Expires=1733018234&Signature=IyL9pHHo3dSNUiVu32HKCrLBAj0mZYuHBu~sHfDalf~oeqiuEMcQ6PJXUkIVJWOghozhpXMvNwDBAh1i8W0dhzJVyxxJpnYuhR2fBoYWNQusoS7Oitv9jQw15iTDVgpJaldcttPqP2XIJGChzY-QZPE8WkrCNc2L7oYI7sD73ikn7v2EFIHISi262X8-tJvf8c42e5deLuYE2a49in-MXHD04iwz5RzzAarzpedf7cYWmc6cIkZtxpgO2pIzR6lRQGQWX-wYzCICkyCtZYNVB~~m1sJeXA5Y2VtJJJl6Zh2TbQxsO7fxubG5DvmwlkP4~nPZUC58cEJvjqb3NwEl4w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aV,updated_at:aV},{id:1189,rating:H,review:"Helpful, but wish it would not send the requester an OOO email when a private note is added to the ticket. Do not see an option to apply OOO notifications to requester responses only",author:{id:543905079025523100,name:"Ryan Armbruster",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FR.svg?Expires=1733018234&Signature=f87Jjb4P~YPHgDnGzuHhxpDQyuMMGveXDt~1HeEci7Xn18tY8NOpJnLtZ16YL-5oG1fo6toQgeST50CmLl3SipHMjPx6P5r~leEVK0VYYf2T16sKfuIgwILiExJwzRpzcwSqvCS64QvvWMhu6xGSdU6snWn6EBaW2cZW~h8hmkObI0N97DtAHnMW92NKYV10OqtjvaU3DN7mYe3eZkDH1QKhtZczyNotY40po2OY4dct-Q0nZJAb06aFSRpzC8VCrFa3rCcOpRgGgiGWEWZSIsEAENAaMWhAa9A852lZEJKnZ9FEcwnDkI~EvgAlVMtl1CkCB~kRnwJRgsk4U8ChOw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aW,updated_at:aW},{id:1170,rating:e,review:"This has not worked for our team at all. I am going to update to see if there are any fixes ",author:{id:581914467480706400,name:"Maria Palma-Drexler",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F650103974948074187\u002FTHUMBNAIL.png?Expires=1733018234&Signature=RkUsWRniOmGsrscNEfqte0CX1gdeJ4h9aU6IFAnaCi8rAy8F9NlG-eXOFhysspyIZCW2K0zuRJxCeWROGWqvJ8v4KofDFT58dHnu9PixHzV7Vk84wl-fGMXkQz4kIIh4oO58kljyJgLbZE51NdT-GdW67FIwW~USuBn5rYn07InGpA4yoJDQmw~IHLtNxQpPV3rAfkzeYHpGloCGaubZPm8k1tERI51FtCShXi2eRzrnpzazycnnX7APE9HrVGAA2~DvePUO5rHS3C0H66xQhaLfF3Qj6MNgdgnxdvT4MB6AfQs3K7AgYi81rKd~J-Hh7f-YQ9-bt~Fj3YJyCYLnFA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aX,updated_at:aX},{id:1119,rating:F,review:"Excellent",author:{id:443722569110084400,name:"Shriram Joshi",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002Fdefault\u002FS.svg?Expires=1733105385&Signature=IJTFRenvxz-WaOCOIeWAZb0cRLtH9CXlT-8c8F0FICmPu4czjmA4rUtzSplCzg4dJrFCL2LzeBiWjluX83OqQQfS-piTl3L8cllBlDwniDCFyWb3FDiReCYejy9YKPy4SpAEB~B-urDtcwA-KH8Ip8vpjYh31a-vtwDufSFk5zTt09fZut6h~-JdSZK3aWA13XETA1MqRYL4CJOGiXtk1qnGBloxOvzmH3D4S6cQaA85C5DqAehkA2kKZrWOuMmmP1gdYedpW45VJE1lkuA98UYKe6KRVnRW4f9RvExP~OtD6wBzl0C6fqLxtRcTMRaJPmuoRFpenlq2rI6pMRK~fA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aY,updated_at:aY},{id:1112,rating:e,review:"Does not work",author:{id:464811667140558600,name:"Reb Bodet",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FR.svg?Expires=1733018235&Signature=XEDPqGE5HOmbdm9oav5gKiJPnli4x6px35iNe-jzNd5X2hRrML42mPBLBiMOGU4NADNhfcuEGBmmspD3clwOMz9w39UMjkcFNAVUj9LihPbih-uFAWDtWSWNrP2Y~-VI2vVkBkwPjrbA6RUB7Tyi3wyEEqJ5dDGC-32wRXitOdgGCzq9oB8fnDHTNWCyp~YEt3Y-SLKdMRStaQWFwerADAmXWL5oXGYqTCDHePnMmB5qTg8me5jRb3nemrE2-uhkwuViTG8UuQopTefBJK-AxzNB5e1gYZtGlt5eIU304fU-4iN8WKuGS5sj2xg5AnixO0iG4ivWq4sYOPViPFuJeA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:aZ,updated_at:aZ},{id:1065,rating:e,review:"Not Working. ",author:{id:512502027726888400,name:"Shiju Chacko",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fin\u002F540865886701153276\u002FTHUMBNAIL.jpeg?Expires=1733018237&Signature=d8cJjIu7PRwVCY6nN6veaZtYbTIeIepBfOHIS1tUMPxFl7kDhk5Gw4DQ36ZVLcOzfPwSz~vgtAfYR8OqzxhGQRu7405ioAod-1vu56K0YKvoD5-gjyV9u-Tu-xuUDmFnFmIDgXxyx4yTINvJSjEBzJaHbd-7KRIT3XaMt0kGVuGwka9Awyo4sHaVWENrVfyD~B6M9vAIeXeChPt4r1u8VtMIGC2Vs-VdbPb6kn4WVbFFoSKHQI~cNcj~ETpYerYQ4T1T8jprBnwm3Dgsy9QioBXEaVnTWxFt6qdiHHM2faaPmNqaNB2JG0EDKdScH-0pvBQs4nONRKCG8t-ulXeugw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:a_,updated_at:a_},{id:918,rating:G,review:"It will be useful to have a different Settings for auto assignment and unassign ticket for different agent groups. We are a large organisation and a blanket rule doesn't work for us well.",author:{id:591624136895827800,name:"Freshservice Integrations",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Feu\u002Fdefault\u002FF.svg?Expires=1733018237&Signature=Jme71JWJcyYyAqS43SxZnQGVMXUHTjnwhBgWCbS4PfHRfcb272vZcOmR9-CvyUQb5nmstAO9IWHiI8-Ay-jxd-tMv0RqDyZda2~lLfu-cOsLP~MuPpln~78ASnWlgGWt3OaPZyOgmwH8NmPxb2Vj~41b2FBiUdGDCBrxzqvSlWy-f0IaJhfD1Jlk0irzTmQz7l5PDximxJuoVEX-O-rF4BeOpUECbiRukjHBK0XI6cAA~Yi1Hm97D1O~Iqefv06b8cktChOqYJ4lDUiLzt-Maruy9CDDNure26LUxztLd0RUmjMhFwq8xqlWG235SJzMc5BgfJJtZOmapX3zvwRDMA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:"2023-09-15T10:36:34.000+00:00",updated_at:"2023-09-15T10:48:31.000+00:00"},{id:878,rating:e,review:"Not working just another fresh service app that is full of bugs",author:{id:280460395321166530,name:"Moe Suliman",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FM.svg?Expires=1733018237&Signature=Q6oL-yx1e8zcp1uMLjR71y1lQBWLDqJ3kbydMXMNVYJ~yKZTGONNyCGd8kFxc3WpvkWw57yE0zIwOMMXN0wyWGgZtlah6owyt~nQfXkpghDtMNEYKlq24JJX7jo4b8F1zBc4I9qOQZloWhAIHUo4DPcS5~6qZe2MHHLzGJvlG4BS3jD1U5bZ-e-WIrG05KtVwjMA5jtdKrYkGBlQiCgk9U0ydp2rwqAZOQV5f2YcOVj4nXUcsBbPoONViuIOFRMM2BX~kkMakSBYJUFTQWU7EerZxptRjUoCHH5b7D-vIdyaT~ySy2qATSfH3wDp2oRfDFMyrz-n-a~P1lpLNF5mxQ__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:a$,updated_at:a$},{id:860,rating:e,review:"Not working atm",author:{id:165987202099889020,name:"Jim Dumay",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fau\u002F672570494395888691\u002FTHUMBNAIL.png?Expires=1733018240&Signature=HonnWYspUso0pCyA7qtAhsH3WGsrAqfmrymiRj~jPK7YXM8QsUz3fh6dJ6uyLzArdfTE0hW3-K5MAdWFeCESmGDle5GTmInEOR2mKqoauO0fXYnwccLfZBZiaIynrhqqXC9WarMftPqp3LkyaCq9YMG2eZXOxm~kLWu8izUBR28EVPT3knf0Z6BluM7FKlRRW~Pj4aJbsUPsomTavSsNf2g-Bbu0w~dmY-EvplJ-Gw1ByeByOba~NE1pZP1IHsSnq92fNtZzBDwEnEDQLTC20DomVJ~ucN6ZD26Mx~zc5NH1t6ydyWBH3Uin6lmOr4K-9sWKc-uIw6Wfxrf~9wrk~w__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:ba,updated_at:ba},{id:797,rating:e,review:"I have granted access to Admin, Account Admin, SD Agent (all groups which I am in), and I still can't change any settings or set an out of office for other Agents.",author:{id:302391445332074400,name:"Tyson Claffey",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F318121968315842499\u002FTHUMBNAIL.png?Expires=1733018240&Signature=fA1QOfXYumbnahnT1KVJCVZeZq~h9TulXS8ajUpTyWL4Y-s3D9Ah4eM8QppGYXZRucT-~gnaBv2d-xm-l8eZ5iUiY6y73MlMESpH2hx6w2qeOPRNaUfum89FcFWV8CrBjkOSYObGchPKCayesOmhxcy1OyU3HUiweT-NMDIRGh7FTh1RsAGvYLgxvXtBjl71qoddbIIILfbyJSqGaoBVgm4nsamy8oOhr4blDZEz1ej7ZsKjerJ3BoD3pQXeUakEn0xgYl~-oiQm5AP84-~tjLy~mmxrKUlgcqqbQtKOi3zDK5CPnavLnTOCdbvJEAPPOMdm292Gn3K-~yQaie6GaA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:bb,updated_at:bb},{id:689,rating:e,review:"Bugged, doesn't really work",author:{id:520536378183667300,name:"Dominik Ucinski",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F564446083190101099\u002FTHUMBNAIL.jpeg?Expires=1732931813&Signature=H4F1rEz3gN49EigXzXLGos8ylyGNAj~iDRRVcI06y0tRfb-06izA~DREhNAc64CcKMpnTP5urEC~TOwn96DLZL-fLRXrUruJAFT99~9ya3O5N4gM4onKiC0~GaOXJtCxR12mmI4weaodpKEx-LVfCVUJAA9ovywSmTfqDmwW6oRIPLatmQOPnI0PZh56p9-uqe5caFXKW1OHdvg7Dt6xFedLYBQa~LJjjjau6X9potzksEEE2I6sQw~GvsSp7jDVOV3M~aCjME0dNDtLaBidqI5-Nh7PvyX-QgHAb2ngOumT2O7u1wlxOZrug60vIRlHFmahOY1ibz~D1YUip~UbZA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:bc,updated_at:bc},{id:90,rating:H,review:"Would like to see more visibility on the agent side, rather than just a auto reply to the user or a unassign ticket option. Would be nice to have an agent status option that showed them as out of office before assign tickets.",author:{id:514917946479001540,name:"Neil Mueller",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002F532403053646982999\u002FTHUMBNAIL.jpeg?Expires=1733018240&Signature=B9SzlXN5WhTV0xMs4Y8sMqjtmMyyVXsh3bC2C3lYZgejLQLr08bOgACzRo34NNWy7w5J1g276fVtXwLFdH2AQpnC4g-m6hTYLGMW1JVJFsVDVl7cDVIYiBHyDHTkPrk7Jxjj5YCEyLDRq9IIr9NeYsvGUqCmW8L7DIT0QmPwhG-FyY90bfXQjqWDVMI7Yh9b82QCZYFs36MLZ3ij1gatry4Sz8vQBkmCpq1A1YUKZHbVi2lQoN6I0fkplM~8qCetnElR8ThfJBY9Tlu6s38hWZSxFXFiP7pR6Ex71Cs6AVFzzLIErlWroPOJkSCsXmLugyYTgobz5NNm-ch75ixlIA__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:Y,updated_at:Y},{id:99,rating:F,review:"Easy to use and helpful",author:{id:351443896475056400,name:"Beau Stewart",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FB.svg?Expires=1733018240&Signature=T4NEImNAnkCOxgoqgGOcUo~lmmPJGSBDTs24PI9J3RJcnWja9HCYtUegULdyqQf1iugJwgy-50dG1JE-DxAHrB04V3lDwzRzjVmUz0BDYD8nNuTPGHj9C0sgVS3jtgovi0beDuyFpz31XmoLQSFBCd1dDGmS1fSW-BYJt9r4JczXIQmt6ZG-nVwAPgRJim7~zVS8ejT5J6vGSn~rZrTJjii8mlQ8D9XWPJCMsY3r5gewTIdeHRUKw~ajtpXJruzHQoOvNM38Pi543qTaYUURPlhA7S12xsCRwD-naFrWumEK55GA1ImvsuPlQ3WqBvW7X6jb8OmZZ~wWSe51u3ybdw__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:Y,updated_at:Y},{id:52,rating:H,review:"needs some improvement, works well.",author:{id:513338888374109950,name:"IT Support Admin",avatar:"https:\u002F\u002Favatar1.freshworks.com\u002Fuser\u002Fus\u002Fdefault\u002FI.svg?Expires=1733270946&Signature=Pr9NTag80V3nBulGPGg3hvJFS~0pCk7IreT2yv29gfbkxvSCK1r7m39yaRMTPSmyG1c1Xo3OCGGuDhse6qdcyVm2Wyc6eKgQI7n-3YyS1c1SqWA5Gw13eZUHWLP6eL7rn4Sl10qhMqUPfqCZtVGw195A9RKQ8bvkQ1W2PN4a1joL6nRzLh-57udXljOOQVUHxU~yhQAq01OoXHEqG7moH-BDumZylIpJEoNMZaHLIdB9gVzWskf5NKUfYqcyPK7opkc78PtkPf03gW8HWtm1oRMpCg-S37UVFZCzvXWqIawLPjKiyBAIle5rRdj38BH4W2pjr99uhRfxuRZNgqVA8g__&Key-Pair-Id=APKAJXE2ZUGCCYE7CZQQ"},comment:b,created_at:bd,updated_at:bd}]},versions:[{id:"436980",version_number:ay,platform_version:Z,auto_updatable:ad,whats_new:ag,actions:[],events:[{name:O,hostproduct_id:c,module_id:d,external_event_name:_,type:f},{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f},{name:T,hostproduct_id:c,module_id:l,external_event_name:T,type:be}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F71d8b260213ed47c505d\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F71d8b260213ed47c505d\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F71d8b260213ed47c505d\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2024-09-17T08:40:15.000Z",promoted:b,locales:[{code:$,texts:{release_notes:"Version 8.0:\r\n\r\nWhat's New:\r\n * Introduction of validation when any of the Date picker fields (From\u002F To) is empty\r\n * Fixed the deletion of multiple OOO entries when a single entry is deleted\r\n * Fixed the addition of duplicate entries in OOO history, when a single entry is added\r\n * Introduction of validation within Date picker- when From Date exceeds To Date\r\n * Cancel CTA under the settings tab takes to the agent availability tab\r\n * On applying OOO for an agent- A single entry is registered under the agent availability tab\r\n * Agent is shown based on the selected group, instead of showing all agents"}}]},{id:"344485",version_number:"7.0",platform_version:Z,auto_updatable:o,whats_new:ag,actions:[],events:[{name:O,hostproduct_id:c,module_id:d,external_event_name:_,type:f},{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f},{name:T,hostproduct_id:c,module_id:l,external_event_name:T,type:be}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F70926a33709bc87331a3\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F70926a33709bc87331a3\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F70926a33709bc87331a3\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2024-04-10T05:01:02.000Z",promoted:b,locales:[{code:$,texts:{release_notes:"Version 7.0:\r\n\r\n* Added support for workspace level configuration of OOO settings. Reassignment settings and Email templates can be customised for each individual workspace.\r\n\r\n* Admins can configure the settings only for the workspaces they are a part of.\r\n\r\n* Existing configuration will work only for the primary workspace post update. It has to be manually reconfigured in OOO settings page for each individual workspace for it to work on other workspaces.\r\n\r\n* If the existing configuration contains groups not belonging to the primary workspace, The reassignment will not continue to work after the update and has to be reconfigured with groups belonging to the appropriate workspaces."}}]},{id:"285925",version_number:"6.0",platform_version:Z,auto_updatable:o,whats_new:bf,actions:[],events:[{name:O,hostproduct_id:c,module_id:d,external_event_name:_,type:f},{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F8ccb083c168839edfb95\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F8ccb083c168839edfb95\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002F8ccb083c168839edfb95\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2023-12-20T19:18:27.000Z",promoted:b,locales:[{code:$,texts:{release_notes:"1. Migrated to the latest version of Freshservice APIs\r\n2. Minor Bug fixes - User limit in Admin Configuration"}}]},{id:"267696",version_number:"5.0",platform_version:Z,auto_updatable:o,whats_new:bf,actions:[],events:[{name:O,hostproduct_id:c,module_id:d,external_event_name:_,type:f},{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff4ceff9f729d4b9a1742\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff4ceff9f729d4b9a1742\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff4ceff9f729d4b9a1742\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w,bg,bh,bi],promoted_from:b,updated_at:"2023-09-12T17:39:25.000Z",promoted:b,locales:[{code:$,texts:{release_notes:"Release Notes:\r\n\r\nAdded support for a few more timezones - American Samoa, International date line west, Vienna, and Tokelau islands.\r\nAdded restriction for a maximum time off duration in a single application to 15 days.\r\nFixed issue where OOO settings options were unresponsive."}}]},{id:"100147",version_number:"4.0",platform_version:aa,auto_updatable:o,whats_new:b,actions:[],events:[{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa3dd0a02b8302a5ff957\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa3dd0a02b8302a5ff957\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fa3dd0a02b8302a5ff957\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2021-02-23T05:48:31.000Z",promoted:b,locales:[]},{id:"90517",version_number:"3.0",platform_version:aa,auto_updatable:o,whats_new:b,actions:[],events:[{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff73a2f04cda60836b0b1\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff73a2f04cda60836b0b1\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Ff73a2f04cda60836b0b1\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2020-11-30T05:18:24.000Z",promoted:b,locales:[]},{id:"89346",version_number:aa,platform_version:aa,auto_updatable:ad,whats_new:b,actions:[],events:[{name:B,hostproduct_id:c,module_id:d,external_event_name:J,type:f},{name:x,hostproduct_id:c,module_id:d,external_event_name:K,type:f}],pricing_type:L,pricing:[],state:M,settings_url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd49c207a39872732dedb\u002Fconfig\u002Fiparams_iframe.html",placeholders:[{name:s,template:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd49c207a39872732dedb\u002Fapp\u002Ftemplate.html",type:a,coverArt:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fapp-assets\u002Fd49c207a39872732dedb\u002Fapp\u002Fooo.svg"}],oauth_settings_url:b,oauth_settings_url_list:[],features:[N],modules:[A,w],promoted_from:b,updated_at:"2020-11-20T12:23:09.000Z",promoted:b,locales:[]}],relevant_apps:[{id:44069,name:"azure_active_directory_provisioning_scim",type:bj,subscription_type:V,products:[v],cover_arts:[{name:"azure.jpeg",resolutions:{thumb2x:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb2x\u002Fazure.jpeg"},thumb:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb\u002Fazure.jpeg"}}}],categories:[{id:ae,name:af,type:Q},{id:97,name:"User & Access Management",type:Q}],locale:{texts:{display_name:"Azure Active Directory Provisioning (SCIM)",overview:"Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.",description:"If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.\r\n\r\nOnce a user is assigned on AAD, the requester\u002Fagent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.\r\n\r\nThe following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.\r\n\r\n* Given Name -\u003E First Name\r\n* Family Name -\u003E Last Name\r\n* Primary Email -\u003E email\r\n* Title -\u003E Job Title\r\n* Primary Work Phone -\u003E Work Phone Number\r\n* Mobile Phone -\u003E Mobile Phone Number\r\n* Complete Work Address -\u003E Address\r\n* Locale -\u003E Language\r\n* Timezone -\u003E Timezone\r\n* Department -\u003E Department\r\n* Manager -\u003E Reporting Manager\r\n\r\nThis installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.",short_description:b,instructions:"Please go through the instructions carefully since the integration has to be configured on both Freshservice and Azure Active Directory.\r\n\r\n———\r\n\r\nStep 1 - Freshservice Configuration:\r\nPre-requisites:\r\n1. Your Freshservice domain name (eg. yourcompany.freshservice.com).\r\n2. Your Freshservice API key. This can be obtained from the Profile Settings page. Please note that you should be an Org Administrator on Freshservice.\r\n\r\nSteps:\r\n1. Click on Install and you will be presented with an installation page.\r\n2. Enter your Freshservice domain name and the API key.\r\n3. You will be presented with a Secret Token. Copy this token to your clipboard.\r\n4. Click on Install to successfully enable the integration.\r\n\r\n\r\nStep 2 - Azure Active Directory configuration\r\nPre-requisites:\r\n1. Secret Token obtained from the app installation page\r\n\r\nSteps:\r\nPlease follow the detailed steps with screenshots available on Microsoft Docs from “Step 3” onwards: https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fazure\u002Factive-directory\u002Fsaas-apps\u002Ffreshservice-provisioning-tutorial#step-3-add-freshservice-provisioning-from-the-azure-ad-application-gallery"}},uses_gen_ai:b,freddy_ai_compliance:b,rating:4.2,ratings_count:107,install_count:5001},{id:31733,name:"azure_ad_-_orch",type:bj,subscription_type:V,products:[v],cover_arts:[{name:"Azuread.png",resolutions:{thumb2x:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb2x\u002FAzuread.png"},thumb:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb\u002FAzuread.png"}}}],categories:[{id:av,name:aw,type:Q},{id:136,name:"Orchestration Apps",type:Q}],locale:{texts:{display_name:"Azure AD - Orch",overview:"Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.",description:"The Azure AD integration lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n \r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice \r\nWorkflows. With the Azure app you can perform actions for:\r\n\r\n\r\nUser Management\r\nGroup Management\r\nApplication Management\r\nDirectory Objects Management\r\nOrganization Management\r\nLicense Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n\r\nSaaS Management\r\n\r\nFreshservice’s direct integrations for SaaS management enables accurate and reliable user and usage data discovery. Integrate with Azure AD to:\r\n\r\nDiscover and track the usage of apps that employees authenticate using Azure AD.\r\nManage users and their data for these apps\r\nTrack their 60-day login history in Freshservice with a 24-hour sync ensuring updated information. \r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",short_description:b,instructions:"View detailed instructions to set up the integration here: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n\r\nHead to your Azure account, and search for Azure Active Directory\r\nSelect your directory from the list here and click on App registrations\r\nClick New Registrations and register a new application here by providing an App Name\r\nOnce the application has been created, click on Certificates & Secrets option under Manage section. \r\nGenerate the secret key for the application.\r\nCopy the Application (Client) ID and the generated secret key store in a secure location. \r\nThe newly created application registration should have access to API permissions to list applications, users, and their usage information. This can be enabled under API permissions tab.\r\nClick on New Permission → Application Permissions → Graph API and add the following permissions for the app:\r\nApplication.ReadWrite.All \r\nUser.ReadWrite.All\r\nGroup.ReadWrite.All\r\nOrganization.Read.All\r\nDirectory.ReadWrite.All\r\nIf you’re enabling SaaS discovery, you need to add the following permissions in addition to the above:\r\nApplication.Read.All\r\nAuditLog.Read.All\r\nDirectory.Read.All\r\nUser.Read\r\nUser.Read.All\r\nReports.Read.All (Optional - If you plan to integrate the Microsoft 365 integration for SaaS Discovery, adding this permission will allow you to use the same Client ID & Secret to set up the other integration as well)\r\n\r\n\r\nOnce all the permissions are added, click on Grant Admin consent for all the permissions. \r\nOnce you see a green tick against all the permissions, all the permissions are successfully applied."}},uses_gen_ai:b,freddy_ai_compliance:b,rating:4.3,ratings_count:105,install_count:3272},{id:19423,name:"msteams-freshservice",type:"native",subscription_type:V,products:[v],cover_arts:[{name:"msteams__1_.png",resolutions:{thumb2x:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb2x\u002Fmsteams__1_.png"},thumb:{dimension:P,url:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb\u002Fmsteams__1_.png"}}}],categories:[{id:ae,name:af,type:Q},{id:94,name:"Bots & Workflows",type:Q}],locale:{texts:{display_name:"Servicebot for Microsoft Teams",overview:"AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams",description:"ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests.\r\n\r\nKey features of ServiceBot include:\r\n• Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.\r\n• Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.\r\n• One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams\r\n• Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.\r\n• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams!\r\n\r\nWith ServiceBot, your internal support is fast, streamlined and offers the best employee experience.\r\n\r\n*Features available only in the Enterprise plan\r\n\r\n\r\nMicrosoft Terms of Use: https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Flegal\u002Fintellectualproperty\u002Fcopyright\u002Fdefault\r\nMicrosoft Privacy Statement: https:\u002F\u002Fprivacy.microsoft.com\u002Fen-us\u002Fprivacystatement",short_description:b,instructions:"Freshservice Marketplace Installation:\r\n1. Under the Admin Tab, click on Apps under Helpdesk Productivity. \r\n2. Click on Get More Apps and search for Microsoft Teams. Click on Install to get started with the integration.\r\n3. You will be redirected to the Microsoft login page where you can sign in using your Microsoft Team’s admin’s credentials.\r\n4. Now, choose the ticket actions for which you want notifications to be pushed into your Microsoft Teams and click on Enable. \r\n\r\nServiceBot Installation:\r\n1. Login to your Microsoft Teams account and click the … icon from the left nav.\r\n2. Click on More Apps and type “ServiceBot” in the search.\r\n3. Select the ServiceBot app and chose the option “Add for you” and “Add to a team” options and click on Install.\r\n4. Click on “Set up” beside the Bot and you are done.\r\n\r\nYou would find ServiceBot with a welcome message on the selected channel. To get started your Bot updates, associate your Microsoft Teams with the respective Freshservice group and click on Add ServiceBot.\r\n\r\nThe Bot will push all the tickets assigned to your Freshservice group on the General Channel of the Team linked to the group. \r\nTo know more about the Bot, type “help” to the Bot or click on the Freshservice icon.\r\n\r\nFor more details, please refer the link here - https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000000656-freshservice-integration-with-microsoft-teams"}},uses_gen_ai:b,freddy_ai_compliance:b,rating:3.8,ratings_count:77,install_count:6493}]}},categories:{},modules:{freshworks:[{id:y,name:"support_email",display_name:"Emails",website_display_name:"Support Emails",definition:{events:[],placeholders:[{name:"new_email_background",scope:a},{name:"new_email_requester_info",scope:a}]},supported_products:[E],supported_brands:[]},{id:g,name:"support_company",display_name:bk,website_display_name:bk,definition:{events:["onCompanyDelete","onCompanyUpdate","onCompanyCreate"],placeholders:[{name:"company_list_background",scope:a},{name:"company_background",scope:a}]},supported_products:[E],supported_brands:[]},{id:c,name:"deal",display_name:bl,website_display_name:bl,definition:{events:["onDealDelete","onDealUpdate","onDealCreate"],placeholders:[{name:bm,scope:a},{name:bn,scope:a},{name:bm,scope:a},{name:bn,scope:a}]},supported_products:[m,n],supported_brands:[{id:g,name:j,display_name:k},{id:c,name:h,display_name:i}]},{id:l,name:A,display_name:bo,website_display_name:bo,definition:{events:[T,"onScheduledEvent","onExternalEvent","onAppUninstall","onAppInstall"],placeholders:[{name:bp,scope:a},{name:s,scope:a},{name:s,scope:a},{name:bq,scope:a},{name:br,scope:a},{name:s,scope:a},{name:s,scope:a},{name:s,scope:a},{name:bq,scope:a},{name:br,scope:a},{name:bp,scope:a}]},supported_products:[n,"freshconnect",R,I,S,m,E,v],supported_brands:[]},{id:p,name:"support_ticket",display_name:bs,website_display_name:"Support Tickets",definition:{events:["onCannedResponseDelete","onCannedResponseUpdate","onCannedResponseCreate","onPicklistValueDelete","onPicklistValueUpdate","onPicklistValueCreate","onTicketFieldDelete","onTicketFieldUpdate","onTicketFieldCreate","onConversationDelete",bt,"onTicketDelete","onTimeEntryDelete","onTimeEntryUpdate","onTimeEntryCreate",x,B,O],placeholders:[{name:ab,scope:a},{name:"global_background",scope:a},{name:"time_entry_background",scope:a},{name:"ticket_time_entry",scope:a},{name:bu,scope:a},{name:"new_ticket_requester_info",scope:a},{name:"ticket_attachment",scope:a},{name:bv,scope:a},{name:bw,scope:a},{name:bx,scope:a},{name:by,scope:a},{name:ab,scope:a}]},supported_products:[E],supported_brands:[]},{id:"6",name:"support_contact",display_name:bz,website_display_name:"Support Contacts",definition:{events:[bA,bB,bC],placeholders:[{name:ac,scope:a},{name:"contact_list_background",scope:a},{name:"contact_background",scope:a},{name:ac,scope:a}]},supported_products:[E],supported_brands:[]},{id:"7",name:"email_conversation",display_name:"Email Conversations",website_display_name:"Sales Email 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