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Soluciones de asistencia y servicio al cliente

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viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-ace17a57-0 sc-3a3f4966-0 eMOqhN"><div width="100%" height="auto" class="sc-6293d692-0 feihzU"><div cursor="pointer" height="100%" class="sc-6293d692-0 cnNtCO"><div id="wistia-video-862" cursor="pointer" class="sc-6293d692-0 sc-ad1137f5-2 gblhsQ dLQwPT wistia_embed wistia_async_5j0drikc3o popover=false popoverPreventScroll=true videoFoam=true" width="50vw"></div><div display="flex" width="30px" height="30px" transform="translate(-50%, -50%)" class="sc-ace17a57-0 iALjzI"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="15px" viewBox="-2 0 24 24" fill="#000" stroke="#000" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polygon points="5 3 19 12 5 21 5 3"></polygon></svg></div></div></div></div></div></div></div></section><section id="fwcxtrustbar" data-target-id="fwcxtrustbar" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div width="100%" class="sc-6293d692-0 kHZKxH"><div class="sc-6293d692-0 cesBpT"><span class="sc-b323b31-0 cKwkkb">Con la confianza de 68,000+ empresas en todo el mundo</span></div><div height="50px" class="sc-6293d692-0 gCnXgh"><div class="sc-6293d692-0 sc-98a7b32d-1 hiKbrZ epSvVP"></div></div></div></div></section><section id="fwcxfeatures" data-target-id="fwcxfeatures" width="100%" class="sc-ace17a57-0 sc-fe753677-1 dpYIpz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 hjoDqL"><div class="sc-ace17a57-0 toMsl"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Crear una organización de servicio de alto rendimiento es más difícil que nunca.</h2></div></div><div class="sc-ace17a57-0 bGpjMo"><div class="sc-ace17a57-0 ibPNWU"><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 LAHwn"><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65ec7f814b561b5c%2Foriginal%2FIcon-01.webp&amp;w=48&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65ec7f814b561b5c%2Foriginal%2FIcon-01.webp&amp;w=96&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F65ec7f814b561b5c%2Foriginal%2FIcon-01.webp&amp;w=96&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Más canales de interacción</h3></div><span class="sc-b323b31-0 jqMBAO">Con un conjunto cada vez mayor de canales de interacción, a las empresas les resulta más difícil que nunca atender a sus clientes allí donde estén.</span></div><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F581a8618e521c4b3%2Foriginal%2FIcon-02.webp&amp;w=48&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F581a8618e521c4b3%2Foriginal%2FIcon-02.webp&amp;w=96&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F581a8618e521c4b3%2Foriginal%2FIcon-02.webp&amp;w=96&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Altas expectativas</h3></div><span class="sc-b323b31-0 jqMBAO">A medida que aumentan los volúmenes de consultas y las expectativas de los clientes, las empresas se enfrentan a una gran presión para satisfacer las demandas y ofrecer al mismo tiempo una atención excepcional.</span></div><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2aeb1b248c96fabd%2Foriginal%2FIcon-03.webp&amp;w=48&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2aeb1b248c96fabd%2Foriginal%2FIcon-03.webp&amp;w=96&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2aeb1b248c96fabd%2Foriginal%2FIcon-03.webp&amp;w=96&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Agentes ineficaces</h3></div><span class="sc-b323b31-0 jqMBAO">La tecnología es fundamental para que los agentes presten un servicio excelente, pero las herramientas actuales del mercado son complejas e inconexas, lo que provoca el agotamiento de los agentes.</span></div><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4e9f787af8ace393%2Foriginal%2FIcon-04.webp&amp;w=48&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4e9f787af8ace393%2Foriginal%2FIcon-04.webp&amp;w=96&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4e9f787af8ace393%2Foriginal%2FIcon-04.webp&amp;w=96&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 font-weight="bold" class="sc-4555ca6a-0 jzUDur">Información incompleta</h3></div><span class="sc-b323b31-0 jqMBAO">Cuando los datos de los clientes se encuentran dispersos por los sistemas y los responsables no pueden obtener una visión general de lo que ocurre, resulta casi imposible tomar medidas para poner en marcha mejoras.</span></div></div></div></div></div></div></div></section><section id="fwcxheading" data-target-id="fwcxheading" width="100%" class="sc-ace17a57-0 sc-fe753677-1 djKhYz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 hBtsTr">UN ENFOQUE INNOVADOR</span><h2 class="sc-4555ca6a-0 eYkskr">Soluciones de CX diseñadas para abordar los desafíos actuales del servicio de atención al cliente.</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Las soluciones del servicio de atención al cliente de Freshworks son rápidas de implementar, fáciles de usar y sencillas de gestionar. Reunimos en un solo lugar todo lo que su organización necesita para ofrecer un servicio de atención al cliente excepcional, ayudándole a transformar la experiencia de sus clientes y resolver problemas más rápido que nunca.</p></div></div></div></div></div></section><section id="fwcxheadingswb1" data-target-id="fwcxheadingswb1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><h2 class="sc-4555ca6a-0 eYkskr">Fácil de usar</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Un software no tiene que dar dolores de cabeza. Freshworks ofrece la mejor experiencia de usuario para los agentes con un espacio de trabajo unificado, una visión holística del cliente y un asistente de IA que ayuda a sus agente a ofrecer un gran servicio con el mínimo nivel de estrés.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F559b4b3172ca759%2Foriginal%2FSwitchback-01.webp&amp;w=1920&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F559b4b3172ca759%2Foriginal%2FSwitchback-01.webp&amp;w=3840&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F559b4b3172ca759%2Foriginal%2FSwitchback-01.webp&amp;w=3840&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcxheadingswb2" data-target-id="fwcxheadingswb2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><h2 class="sc-4555ca6a-0 eYkskr">IA diseñada para CX</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">A diferencia de las soluciones de IA genéricas, nuestra IA avanzada está creada para comprender las complejidades de ofrecer un servicio de atención al cliente excepcional, lo que mejora la eficiencia del servicio sin comprometer la calidad de las interacciones con el cliente.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F51419bfd8b1dada1%2Foriginal%2FSwitchback-02-1.webp&amp;w=1920&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F51419bfd8b1dada1%2Foriginal%2FSwitchback-02-1.webp&amp;w=3840&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F51419bfd8b1dada1%2Foriginal%2FSwitchback-02-1.webp&amp;w=3840&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcxheadingswb3" data-target-id="fwcxheadingswb3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><h2 class="sc-4555ca6a-0 eYkskr">Plataforma unificada</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Las soluciones fragmentadas crean aislamientos y deficiencias. Freshworks le ofrece asistencia omnicanal, una potente gestión de incidencias, agentes de IA, asistencia de IA, automatización y análisis impulsadas por IA en una sola plataforma, lo que proporciona una experiencia perfecta tanto para los clientes como para los agentes, con información completa en tiempo real.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff2dfe37d4f65906%2Foriginal%2FSwitchback-03.webp&amp;w=1920&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff2dfe37d4f65906%2Foriginal%2FSwitchback-03.webp&amp;w=3840&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff2dfe37d4f65906%2Foriginal%2FSwitchback-03.webp&amp;w=3840&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcxheadingswb4" data-target-id="fwcxheadingswb4" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">INNOVACIÓN DE IA</span><h2 class="sc-4555ca6a-0 eYkskr">Transforma el servicio de atención al cliente con Freddy AI</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freddy AI, diseñada a medida para satisfacer las necesidades específicas del servicio de atención al cliente, puede brindar una eficiencia inimaginable a su equipo de asistencia. Freddy puede resolver más del 80 % de las consultas de sus clientes* sin intervención humana, al mismo tiempo que impulsa la productividad de los agentes con resúmenes, respuestas y recomendaciones instantáneas.</p><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW"><a href="https://www.freshworks.com/resources/customer-service-benchmark-report-2024/" rel="" target="" aria-label="https://www.freshworks.com/resources/customer-service-benchmark-report-2024/" class="sc-e5af17da-0 kidpF">*Informe comparativo del servicio de atención al cliente de Freshworks de 2024</a></p><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 jBakfv boKbzG sc-3636cfe3-0 kWtEjG css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/platform/freddy-ai/" aria-label="Descubre Freddy">Descubre Freddy</a></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32030aee264e3d02%2Foriginal%2FSwitchback-04.webp&amp;w=1920&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32030aee264e3d02%2Foriginal%2FSwitchback-04.webp&amp;w=3840&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32030aee264e3d02%2Foriginal%2FSwitchback-04.webp&amp;w=3840&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcxtabs" data-target-id="fwcxtabs" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fSmnUk"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gxWKMU"><div class="sc-6293d692-0 fYKRGf"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Soluciones de CX impulsadas por IA para conseguir un servicio mejor y más rápido</h2></div></div></div><div class="sc-ace17a57-0 egvCJU"><div width="100%" class="sc-ace17a57-0 bJxxxp"><div class="sc-ace17a57-0 sc-8e0d8ba1-0 dcelxJ krZnDc"><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 dfJvI">Freshdesk</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Freshchat</span><span font-weight="bold" cursor="pointer" tabindex="0" class="sc-b323b31-0 ckeilq">Freshdesk Omni</span></div></div><div class="sc-ace17a57-0 ewqObW"><div class="sc-ace17a57-0 ixYAVL"><h2 class="sc-4555ca6a-0 CQqmq">Potente automatización de flujos de trabajo y gestión de incidencias</h2><div class="sc-ace17a57-0 bocydl"><span class="sc-b323b31-0 kvckTP">Capacite a su equipo para resolver de forma rápida y eficiente problemas complejos que no se pueden resolver con una simple conversación.</span><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F6a2e0d8ab6a75b3f%2Foriginal%2FFreshdesk.webp&amp;w=1920&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F6a2e0d8ab6a75b3f%2Foriginal%2FFreshdesk.webp&amp;w=3840&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F6a2e0d8ab6a75b3f%2Foriginal%2FFreshdesk.webp&amp;w=3840&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></div></div></section><section id="fwcxtestimonials" data-target-id="fwcxtestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Historias de clientes satisfechos</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Nuestros clientes hablan por nosotros. 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viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(500% + 256px)" transform="translateX(-0px)" class="sc-ace17a57-0 kFTcmP"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 rmVam hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4593ad9f94f48408%2Foriginal%2FTotalExpert-logo-400x400.webp&amp;w=256&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4593ad9f94f48408%2Foriginal%2FTotalExpert-logo-400x400.webp&amp;w=640&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4593ad9f94f48408%2Foriginal%2FTotalExpert-logo-400x400.webp&amp;w=640&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">«Lo mejor de nuestra experiencia con Freshworks han sido las personas. Freshworks no solo ofrece innovación, sino también una auténtica colaboración».</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Heide Antholz</span><span class="sc-b323b31-0 hVJReL">Vicepresidenta de servicios profesionales</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 ctEcaZ hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1603395cc8d2af88%2Foriginal%2FThomasCook-logo-400x400.webp&amp;w=256&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1603395cc8d2af88%2Foriginal%2FThomasCook-logo-400x400.webp&amp;w=640&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1603395cc8d2af88%2Foriginal%2FThomasCook-logo-400x400.webp&amp;w=640&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshworks comprendió a fondo nuestra empresa y nos ayudó a adaptar nuestras operaciones para respaldar nuestra estrategia de servicio al cliente.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Hayley Chambers</span><span class="sc-b323b31-0 hVJReL">Responsable de operaciones con los clientes </span></div><style data-emotion="css 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alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fc154b9feae1480f%2Foriginal%2FHinge-Health.webp&amp;w=256&amp;q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fc154b9feae1480f%2Foriginal%2FHinge-Health.webp&amp;w=640&amp;q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fc154b9feae1480f%2Foriginal%2FHinge-Health.webp&amp;w=640&amp;q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-3"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk nos ha ayudado a establecer flujos de trabajo y procesos más eficientes sin dejar de cumplir con la HIPAA. Ha sido un cambio radical para los agentes y los clientes.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Mahmoud Shehadeh</span><span class="sc-b323b31-0 hVJReL">Director de soporte a los miembros, Hinge Health</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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