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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="" href="https://www.freshworks.com/es/customer-service-suite/demo-request/" aria-label="Solicitar demostración">Solicitar demostración<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-ace17a57-0 sc-3a3f4966-0 eMOqhN"><div width="100%" height="auto" class="sc-6293d692-0 feihzU"><div cursor="pointer" height="100%" class="sc-6293d692-0 cnNtCO"><div id="wistia-video-171" cursor="pointer" class="sc-6293d692-0 sc-ad1137f5-2 ioteRO dLQwPT wistia_embed wistia_async_i6hfabgvca popover=true popoverPreventScroll=true videoFoam=true" width="50vw"></div><div display="flex" width="30px" height="30px" transform="translate(-50%, -50%)" class="sc-ace17a57-0 fFNKpe"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="15px" viewBox="-2 0 24 24" fill="#fff" stroke="#fff" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polygon points="5 3 19 12 5 21 5 3"></polygon></svg></div></div></div></div></div></div></div></section><section id="fwcustomerservicesuitetrustbarrevampbrand" data-target-id="fwcustomerservicesuitetrustbarrevampbrand" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div width="100%" class="sc-6293d692-0 kHZKxH"><div class="sc-6293d692-0 cesBpT"><span class="sc-b323b31-0 cKwkkb">Con la confianza de más de 68 000 empresas en todo el mundo</span></div><div height="50px" class="sc-6293d692-0 gCnXgh"><div class="sc-6293d692-0 sc-98a7b32d-1 hiKbrZ epSvVP"></div></div></div></div></section><section id="fwcustomerservicesuiteinpagenav" data-target-id="fwcustomerservicesuiteinpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-ba72a5a9-0 fBKdRX hnUYDQ"><div class="sc-ace17a57-0 sc-ba72a5a9-1 cfLoyf cmgdiq"></div><ul class="sc-ace17a57-0 sc-ba72a5a9-2 iTgLYZ Lkplr"><li id="1gMO7jkPNOJFbSER4MsBJS" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Descripción general</a></li><li id="5LCNUQRm9jDznmIp35SaSU" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Freddy AI</a></li><li id="3TfxIJmtcOOHWV463rUDbg" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capacidades</a></li><li id="4xjhsM88OjfdUyq9yqeGYS" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integraciones</a></li><li id="1d6CMxFldoMSh4hAGyr1IP" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Testimonios</a></li></ul></div></div></section><section id="fwcustomerservicesuiteheading1" data-target-id="fwcustomerservicesuiteheading1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Toma un nuevo enfoque al servicio al cliente</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Ahorra tiempo y esfuerzo con IA revolucionaria, la cobertura de canales más amplia y un contexto completo del cliente—todo en un espacio de trabajo unificado. El resultado: un ROI imbatible.</p></div></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained1" data-target-id="fwcustomerservicesuiteswitchbackcontained1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">CHATBOTS, IA Y AUTOMATIZACIÓN</span><h2 class="sc-4555ca6a-0 eYkskr">Más resoluciones, menos tareas</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Todos los días llegan más consultas por más canales. Con la Freshdesk Omni, puede crear e implementar chatbots inteligentes en un instante, para ver después como resuelven problemas de forma ininterrumpida. La automatización reduce las tareas rutinarias y la IA integrada ayuda a los agentes, personal administrativo y líderes a distinguirse. </p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained2" data-target-id="fwcustomerservicesuiteswitchbackcontained2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">SERVICIO AL CLIENTE OMNICANAL</span><h2 class="sc-4555ca6a-0 eYkskr">Todos sus canales en una sola vista que ahorra tiempo</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Olvídese de hacer búsquedas y de alternar vistas. Los agentes pueden adentrarse en las conversaciones con el contexto que necesitan desde un único lugar, de manera que los siguientes pasos están claros y la personalización es sencilla. Cuando sea el momento de que los equipos colaboren, contar con una vista unificada de todos los canales hará que nadie se pierda.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained3" data-target-id="fwcustomerservicesuiteswitchbackcontained3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">IDEAL PARA EMPRESAS, APTO PARA NEGOCIOS PEQUEÑOS</span><h2 class="sc-4555ca6a-0 eYkskr">Puesta en marcha rápida y fácil de usar</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">¿Complejidad innecesaria? De ninguna manera. Freshdesk Omni completo le permite empezar rápido, personalizar con facilidad y dedicar menos tiempo a la formación y el mantenimiento. Obtenga más valor de forma más rápida con una solución omnicanal que los equipos pueden empezar a usar desde el primer día.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained4" data-target-id="fwcustomerservicesuiteswitchbackcontained4" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">AGENTES DE SOPORTE EFICIENTES</span><h2 class="sc-4555ca6a-0 eYkskr">Haz que cada agente destaque</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Brindar un servicio excepcional se vuelve sencillo para los agentes con Freddy AI Copilot, un asistente impulsado por IA que potencia sus esfuerzos, y un espacio de trabajo unificado que reúne todas las interacciones con los clientes a través de todos los canales en una sola vista.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained5" data-target-id="fwcustomerservicesuiteswitchbackcontained5" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">INFORMES ACCIONABLES</span><h2 class="sc-4555ca6a-0 eYkskr">Ayuda a los líderes a tomar las decisiones correctas</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Proporciona a los líderes y administradores herramientas basadas en IA y paneles personalizados para detectar rápidamente tendencias, evaluar el rendimiento y tomar decisiones inteligentes basadas en datos con confianza.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteheading2" data-target-id="fwcustomerservicesuiteheading2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 edaKkl"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 hBtsTr">TODO LO QUE NECESITA EN UN SOLO LUGAR</span><h2 class="sc-4555ca6a-0 eYkskr">IA, canales y contexto para el cliente. <span class="sc-b323b31-0 sc-e08f82ab-0 gYEUGp dEHGKh">Juntos por fin.</span></h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Ahorre tiempo y esfuerzo con la revolucionaria IA, la más amplia cobertura de canales y los detalles de interacción con los clientes; todo unificado en un único espacio de trabajo. Próxima parada: un ROI imbatible.</p></div></div></div></div></div></section><section id="fwcustomerservicesuitecardgrid" data-target-id="fwcustomerservicesuitecardgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gnVQtl"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">POTENTES CAPACIDADES</span><h2 class="sc-4555ca6a-0 eYkskr">Capacidades</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Mejore la eficiencia y ofrezca un excelente servicio al cliente en todo momento gracias a la potente gama de funciones y capacidades mejoradas con IA.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css oqhls0">.css-oqhls0{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service-suite/product-updates/" aria-label="Consulta las novedades">Consulta las novedades<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/es/customer-service-suite/omnichannel/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Solución omnicanal</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Capte la atención de los clientes donde quiera que estén mediante correo electrónico, mensajes de texto, redes sociales y otros canales.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/advanced-ticketing/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Gestión avanzada de incidencias</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Resuelva con más rapidez los problemas de los clientes gracias a una sólida gestión de incidencias basada en IA y automatización.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/self-service/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Autoservicio</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Derive las consultas de los clientes de forma ininterrumpida con chatbots inteligentes de rápida implementación en todos los canales.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/agent-workspace/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Área de trabajo unificada para agentes</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Reúna datos, herramientas y procesos para lograr una máxima eficiencia y comodidad.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/ai-automation" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">IA y automatización</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Permita que Freddy IA ayude a clientes, agentes, personal administrativo y dirigentes a hacer más con menos tiempo y esfuerzo.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Colaboración</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Colabore fácilmente con comunicaciones, información y automatización en un solo lugar.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/insights-analytics/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Información y análisis inteligentes</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Adelántese a cuestiones emergentes con información proactiva y próximos pasos basados en IA.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/es/customer-service-suite/streamline-admin/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Administración optimizada</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Quite la presión al personal administrativo con IA, automatización de los flujos de trabajo y personalizaciones sencillas.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fwcustomerservicesuiteintegrationswitchback" data-target-id="fwcustomerservicesuiteintegrationswitchback" width="100%" class="sc-ace17a57-0 sc-fe753677-1 eghAkD"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">FUNCIONA BIEN CON OTROS SISTEMAS</span><h2 class="sc-4555ca6a-0 eYkskr">Integraciones listas para usar</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Nuestra plataforma incluye integraciones nativas para conectar tus herramientas favoritas y aplicaciones empresariales críticas. No necesitas complementos costosos.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css 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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service-suite/integrations/" aria-label="Ver integraciones">Ver integraciones<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271794%27%20height=%271196%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuitetestimonial" data-target-id="fwcustomerservicesuitetestimonial" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Conozca a Freddy, el asistente de IA que todos prefieren</h2></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(300% + 128px)" transform="translateX(-0px)" class="sc-ace17a57-0 eOPVrX"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 ctEcaZ hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Se pueden tener excelentes agentes que se preocupan por el cliente, pero si no cuentan con las herramientas para atender satisfactoriamente a ese cliente, ofrecer un nivel de personalización tan elevado no será fácil.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Mike Hopkins</span><span class="sc-b323b31-0 hVJReL">Vicepresidente sénior de ventas y servicios de Blue Nile</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css 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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 dLUhBp kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="" href="https://www.freshworks.com/customers/stories/blue-nile/" aria-label="Leer la historia del cliente">Leer la historia del cliente<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="pointer" class="sc-ace17a57-0 sc-9c7ccd19-0 rmVam hCfLDG"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Adoptamos Freddy IA de Freshworks para ofrecer una experiencia al cliente muy personalizada y automatizada. Los hemos usado durante un año y podemos decir con seguridad que hemos logrado casi todo lo que teníamos en mente.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Krishnamoorthy Venkatakrishnan</span><span class="sc-b323b31-0 hVJReL">Manager, Customer Experience</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Adoptamos Freddy IA de Freshworks para ofrecer una experiencia al cliente muy personalizada y automatizada. Los hemos usado durante un año y podemos decir con seguridad que hemos logrado casi todo lo que teníamos en mente.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Vishal Gupta</span><span class="sc-b323b31-0 hVJReL">Director ejecutivo de PhonePe Insurance</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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class="sc-ace17a57-0 dIBfDT"><div class="sc-ace17a57-0 fsviWL"><h2 class="sc-4555ca6a-0 eYkskr">Los expertos se han pronunciado</h2></div></div><div width="345px" class="sc-ace17a57-0 cSbMvy"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 didbeT"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27164%27%20height=%27164%27/%3e"/></span><img alt="" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=384&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 didbeT"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27164%27%20height=%27164%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=384&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteaccordion" data-target-id="fwcustomerservicesuiteaccordion" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fSmnUk"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 fxMpzw"><div class="sc-ace17a57-0 eHGKQa"><h2 class="sc-4555ca6a-0 sc-279a7642-1 eYkskr hrHhjk">FAQs</h2><div font-size="18" font-weight="regular" class="sc-ace17a57-0 bNSdPe"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Find answers to common questions about Freshdesk Omni, the AI-powered, omnichannel customer service software.</p></div></div><div class="sc-6293d692-0 sc-279a7642-0 eNMhGa"><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What is Freshdesk Omni?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk Omni (formerly Freshworks Customer Service Suite) is an easy-to-use, AI-powered support solution that unifies customer engagement across channels on a single platform. Freshdesk Omni brings everything businesses need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni improve customer service?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk Omni (formerly Freshworks Customer Service Suite) enables seamless customer support experiences across multiple channels (web, portal, SMS, social media, and email). Customers can interact with live agents or Freddy AI Agents, with all conversations maintained in a unified thread. This ensures consistent, personalized, and accurate support for customers.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni boost employee productivity?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Agents become hyper-efficient with Freshdesk Omni's unified workspace that brings all customer interactions into a single view. This means agents spend less time searching for information across disjointed tools and more time resolving customer queries. Freshdesk Omni is also intuitive and easy to use, helping agents ramp up quicker with minimal training. Freddy AI Copilot enhances agent performance with real-time coaching, enabling faster resolutions and superior customer support at scale.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What is the difference between Freshdesk Omni and Customer Service Suite?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk Omni is the new name for what was formerly known as Freshworks Customer Service Suite (CSS). While the Freshdesk Omni name and branding are new, they build on a strong foundation of our existing powerful Freshdesk and Freshchat capabilities. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Are Freshdesk Omni and Customer Service Suite different products? </h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">They are the same product. Freshworks Customer Service Suite has been rebranded as Freshdesk Omni. Freshdesk Omni is a conversations-first, AI-powered customer support solution. It brings everything companies need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders in one place. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What are the benefits of Freshdesk Omni for support teams?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">With Freshdesk Omni, support teams can deliver exceptional customer service. The modern, easy-to-use interface and AI-powered coaching enable agents to resolve customer issues faster, boosting team productivity. With 360-degree customer view, advanced ticketing, automated routing, and support for 40+ languages, teams can provide consistent, global support. This means improved support metrics like higher interactions per hour, lower average handle time (AHT), and higher first contact resolution (FCR).</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni make managers more effective?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk Omni (formerly Freshworks Customer Service Suite) empowers managers with AI-powered insights and customized dashboards to effortlessly spot trends, assess performance, and make quicker, smarter business decisions. Managers and leaders can continually analyze performance data, surface key issues that need attention, and take the next best actions based on Freddy’s suggestions. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Can Freshdesk Omni be customized to fit my business needs?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Yes, Freshdesk Omni is highly customizable and is being used by businesses of all sizes. Users can tailor workflows, build and deploy AI-powered chatbots, and integrate with more than 1,000 apps to suit specific business requirements, ensuring a comprehensive omnichannel support strategy.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Is Freshdesk Omni suitable for small businesses?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Yes, Freshdesk Omni is custom-built for growing businesses. It is quick to deploy, easy to use, and simple to manage without technical expertise. With features like advanced ticketing, automation, Freddy AI Copilot, and Freddy AI Insights, small businesses can deliver efficient customer support while keeping costs manageable. Plus, you can start with the features you need today and expand as your business grows.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshworks ensure data security and compliance for Freshdesk Omni?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshworks employs advanced security measures, including data encryption, regular audits, and compliance with global standards such as GDPR, to ensure customer data is always protected across all channels. Our servers are hosted in world-class data centers, and we ensure that our application is always up to date with the latest security patches.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div></div></div></div></section><section id="fwcustomerservicesuiteconversionpanel" data-target-id="fwcustomerservicesuiteconversionpanel" width="100%" class="sc-ace17a57-0 sc-fe753677-1 djKhYz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-f90aba94-2 LUPIn erQHvq"><div class="sc-ace17a57-0 gYXjhF"><span class="sc-b323b31-0 hBtsTr">Freshdesk Omni</span><h2 class="sc-4555ca6a-0 eYkskr">Toma un nuevo enfoque al servicio al cliente</h2><div class="sc-ace17a57-0 sc-f90aba94-1 giZIdG dLArFM"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Descubre lo que un software increíblemente fácil puede hacer por tu negocio</p><div width="100%" class="sc-ace17a57-0 sc-f90aba94-0 lhEoAO ciZnev"><style data-emotion="css 166y1qb">.css-166y1qb{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 16px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#fff;background-color:#8512E0;box-shadow:0px 3px 1px -2px rgba(0,0,0,0.2),0px 2px 2px 0px rgba(0,0,0,0.14),0px 1px 5px 0px rgba(0,0,0,0.12);min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;background-color:#7909DA;}.css-166y1qb:hover{-webkit-text-decoration:none;text-decoration:none;background-color:#6A00D1;box-shadow:0px 2px 4px -1px rgba(0,0,0,0.2),0px 4px 5px 0px rgba(0,0,0,0.14),0px 1px 10px 0px rgba(0,0,0,0.12);}@media (hover: none){.css-166y1qb:hover{background-color:#8512E0;}}.css-166y1qb:active{box-shadow:0px 5px 5px -3px rgba(0,0,0,0.2),0px 8px 10px 1px rgba(0,0,0,0.14),0px 3px 14px 2px rgba(0,0,0,0.12);}.css-166y1qb.Mui-focusVisible{box-shadow:0px 3px 5px -1px rgba(0,0,0,0.2),0px 6px 10px 0px rgba(0,0,0,0.14),0px 1px 18px 0px rgba(0,0,0,0.12);}.css-166y1qb.Mui-disabled{color:rgba(0, 0, 0, 0.26);box-shadow:none;background-color:rgba(0, 0, 0, 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