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href="/israeli-tech-radar/navigating-the-complexity-of-modern-development-introducing-the-self-service-development-b22c38af502d?source=topic_portal---recommended_stories---self_service_portal---1-85--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div title="Navigating the Complexity of Modern Development: Introducing the Self-Service Development…"><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Navigating the Complexity of Modern Development: Introducing the Self-Service Development…</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">In the ever-evolving landscape of software development, the journey from idea to implementation has undergone a profound transformation…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Apr 24</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l 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href="/@pracedothinks/ditch-the-hold-times-self-service-powerhouse-with-salesforce-c9689702bd6a?source=topic_portal---recommended_stories---self_service_portal---4-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><h2 class="bf on lp lq py pz lr ls lt qa qb lu os jx qc qd ov ow ka qe qf oz pa kd qg qh pd cm ns nt nv nx bk">Ditch the Hold Times: Self-Service Powerhouse with Salesforce</h2><div class="pe"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Imagine a world where customers skip the frustration of hold times and solve problems on their own terms. 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href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fc9689702bd6a&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40pracedothinks%2Fditch-the-hold-times-self-service-powerhouse-with-salesforce-c9689702bd6a&source=---recommended_stories---self_service_portal---4-84----------------bookmark_preview----bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="qs qt qu qv qw l"><div aria-label="Ditch the Hold Times: Self-Service Powerhouse with Salesforce"><div class=""><img alt="Ditch the Hold Times: Self-Service Powerhouse with Salesforce" class="bx na" src="https://miro.medium.com/v2/resize:fill:160:106/format:webp/0*CIPHh794ZBazLhIB.jpeg" width="80" height="53" loading="lazy"/></div></div></div></div><div class="qx"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>May 9</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@pracedothinks/ditch-the-hold-times-self-service-powerhouse-with-salesforce-c9689702bd6a?source=topic_portal---recommended_stories---self_service_portal---4-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fc9689702bd6a&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40pracedothinks%2Fditch-the-hold-times-self-service-powerhouse-with-salesforce-c9689702bd6a&source=---recommended_stories---self_service_portal---4-84----------------bookmark_preview----bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="lj bh r qy qz ra rb rc"></div></div></div></div></div></article></div></div></div><div class="h k"><div class="mg rd re rf rg rh ri rj"><div class="rk"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo rs mq rt ms" role="link" data-href="https://medium.com/@daviddrumwriter/customer-dis-service-ada92d0e0b25" tabindex="0"><div class="mt"><div aria-label="CUSTOMER DIS-SERVICE"><div class="mv mw mx i d"><img alt="CUSTOMER DIS-SERVICE" class="bh na ru rv rw rx ry nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*-1i8Z_9lzgkDXjwQ-bLrtQ.jpeg" loading="eager"/></div><div class="h k j my mz"><img alt="CUSTOMER DIS-SERVICE" class="bh na ru rv rw rx ry nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*-1i8Z_9lzgkDXjwQ-bLrtQ.jpeg" loading="eager"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" 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href="/@daviddrumwriter/customer-dis-service-ada92d0e0b25?source=topic_portal---recommended_stories---self_service_portal---0-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ly lz rz oy ma mb mc sa pc md cm ns nt nv nx bk">CUSTOMER DIS-SERVICE</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">We’re doing all the work for them</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Nov 16</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@daviddrumwriter/customer-dis-service-ada92d0e0b25?source=topic_portal---recommended_stories---self_service_portal---0-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fada92d0e0b25&operation=register&redirect=https%3A%2F%2Fdaviddrumwriter.medium.com%2Fcustomer-dis-service-ada92d0e0b25&source=---recommended_stories---self_service_portal---0-84----------------bookmark_preview----bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i 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src="https://miro.medium.com/v2/resize:fit:730/format:webp/0*p8t8woXWL6L6UdzQ.png" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/bolddesk?source=topic_portal---recommended_stories---self_service_portal---3-85--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------" rel="noopener follow"><div class="hn ab"><img alt="BoldDesk" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*RXQUDt5782fZtzirV0-fWA.jpeg" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" 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href="/bolddesk/knowledge-management-system-examples-and-effective-guidelines-38d5614a4e8c?source=topic_portal---recommended_stories---self_service_portal---3-85--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Knowledge Management System: Examples and Effective Guidelines</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Integrate accurate and relevant information in a centralized knowledge management system for easy access by clients and support teams…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Nov 6, 2023</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" 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me"></div></div></div></div></div></div></div></div></article></div><div class="rp"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/@olivierdeturckheim/moving-your-gitops-chain-to-a-self-service-portal-does-it-mean-you-have-to-start-from-zero-fee0fd665076" tabindex="0"><div class="mt"><div aria-label="Moving your GitOps chain to a self-service portal — does it mean you have to start from zero?"><div class="mv mw mx my mz"><img alt="Moving your GitOps chain to a self-service portal — does it mean you have to start from zero?" class="bh na ru rv rw sb sc nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/1*yuVzMhCJyDENbyhwAsrkwA.png" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@olivierdeturckheim?source=topic_portal---recommended_stories---self_service_portal---5-85--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div class="l hn"><img alt="Olivier De Turckheim" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*MPtXSLe0j5rUVZHmk_goGA.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@olivierdeturckheim?source=topic_portal---recommended_stories---self_service_portal---5-85--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Olivier De Turckheim</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" 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href="/@nripapathak?source=topic_portal---recommended_stories---self_service_portal---7-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div class="l hn"><img alt="Nripa Chetry" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*1OItVB0L6bHX2ijZY0IiTA.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@nripapathak?source=topic_portal---recommended_stories---self_service_portal---7-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Nripa Chetry</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@nripapathak/customer-self-service-portal-in-the-context-device-and-network-domain-a578ad9c05a?source=topic_portal---recommended_stories---self_service_portal---7-84--------------------bdcd1d5e_df47_4b34_9da0_e7ae92e9fa62-------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Customer Self-Service Portal in the context device and network domain</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">A Customer Self-Service Portal is a web-based platform that allows customers to access and manage their accounts and services…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Jul 20, 2023</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" 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