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class="l"><div class="fu fv fw fx fy l"><div class="ab cb"><div class="ci bh fz ga gb gc"></div></div><article><div class="l"><div class="l"><span class="l"></span><section><div><div class="fs gi gj gk gl gm"></div><div class="gn go gp gq gr"><div class="ab cb"><div class="ci bh fz ga gb gc"><div><h1 id="b64d" class="pw-post-title gs gt gu bf gv gw gx gy gz ha hb hc hd he hf hg hh hi hj hk hl hm hn ho hp hq hr hs ht hu bk" data-testid="storyTitle">Ditch the Hold Times: Self-Service Powerhouse with Salesforce</h1><div><div class="speechify-ignore ab cp"><div class="speechify-ignore bh l"><div class="hv hw hx hy hz ab"><div><div class="ab ia"><div><div class="bm" aria-hidden="false"><a rel="noopener follow" href="/@pracedothinks?source=post_page---byline--c9689702bd6a---------------------------------------"><div class="l ib ic by id ie"><div class="l fj"><img alt="Pracedo Thinks" class="l fd by dd de cx" src="https://miro.medium.com/v2/resize:fill:88:88/1*_0niszapaO5EExNKq2uTew.jpeg" 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class="mp mq fj mr bh ms"><div class="mg mh mi"><picture><source srcSet="https://miro.medium.com/v2/resize:fit:640/format:webp/0*CIPHh794ZBazLhIB.jpeg 640w, https://miro.medium.com/v2/resize:fit:720/format:webp/0*CIPHh794ZBazLhIB.jpeg 720w, https://miro.medium.com/v2/resize:fit:750/format:webp/0*CIPHh794ZBazLhIB.jpeg 750w, https://miro.medium.com/v2/resize:fit:786/format:webp/0*CIPHh794ZBazLhIB.jpeg 786w, https://miro.medium.com/v2/resize:fit:828/format:webp/0*CIPHh794ZBazLhIB.jpeg 828w, https://miro.medium.com/v2/resize:fit:1100/format:webp/0*CIPHh794ZBazLhIB.jpeg 1100w, https://miro.medium.com/v2/resize:fit:1400/format:webp/0*CIPHh794ZBazLhIB.jpeg 1400w" sizes="(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px" type="image/webp"/><source data-testid="og" srcSet="https://miro.medium.com/v2/resize:fit:640/0*CIPHh794ZBazLhIB.jpeg 640w, https://miro.medium.com/v2/resize:fit:720/0*CIPHh794ZBazLhIB.jpeg 720w, https://miro.medium.com/v2/resize:fit:750/0*CIPHh794ZBazLhIB.jpeg 750w, https://miro.medium.com/v2/resize:fit:786/0*CIPHh794ZBazLhIB.jpeg 786w, https://miro.medium.com/v2/resize:fit:828/0*CIPHh794ZBazLhIB.jpeg 828w, https://miro.medium.com/v2/resize:fit:1100/0*CIPHh794ZBazLhIB.jpeg 1100w, https://miro.medium.com/v2/resize:fit:1400/0*CIPHh794ZBazLhIB.jpeg 1400w" sizes="(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px"/><img alt="" class="bh ln mt c" width="700" height="467" loading="eager" role="presentation"/></picture></div></div></figure><p id="4193" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Imagine a world where customers skip the frustration of hold times and solve problems on their own terms. This self-service revolution is here, and Salesforce makes it easy.</strong></p><p id="eafe" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Did you know? A staggering 40% of customers prefer the convenience of self-service over waiting on hold for a customer service representative.</p><p id="d10e" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">In the past, building a self-service solution was often a costly and time-consuming endeavour. Traditional methods required significant investment and long development cycles, making it difficult for businesses to keep up with customer demand for self-service options.</p><p id="08e3" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Enter Salesforce Service Cloud and Experience Cloud. This dynamic duo lets you build a custom self-service portal that’s:</p><ul class=""><li id="883e" class="mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr ns nt nu bk"><strong class="mw gv">Faster to Implement:</strong> Forget long timelines. Salesforce is cloud-based and easy to use, so you’re up and running quickly with a qualified partner.</li><li id="4518" class="mu mv gu mw b mx nv mz na nb nw nd ne nf nx nh ni nj ny nl nm nn nz np nq nr ns nt nu bk"><strong class="mw gv">Cost-Effective:</strong> Reduce inquiries and free up your support team for complex issues.</li><li id="ed93" class="mu mv gu mw b mx nv mz na nb nw nd ne nf nx nh ni nj ny nl nm nn nz np nq nr ns nt nu bk"><strong class="mw gv">Perfectly Customised:</strong> No one-size-fits-all here. Tailor your portal to your brand and specific needs.</li></ul><p id="b5b5" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">The Secret Weapon: Salesforce Service Cloud Knowledge</strong></p><p id="f606" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Think of a giant FAQ database — that’s Service Cloud Knowledge, the core of your portal. It houses the same info your support team uses to answer customer questions.</p><p id="2b37" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Salesforce Experience Cloud Takes it Further</strong></p><p id="8e57" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Experience Cloud lets you extend this knowledge base securely as a self-service portal. Customers can find answers 24/7, from any device, fulfilling the expectations of 70% of today’s consumers.</p><p id="ea98" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Boost Engagement and Build Community</strong></p><p id="414d" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Go beyond a simple knowledge base! Experience Cloud offers features like forums, chat, and even reward systems to encourage active participation. Imagine customers helping each other — a thriving self-service community!</p><p id="e2c7" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Seamless Integration for a Holistic Experience</strong></p><p id="6174" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">Need to display product availability or track shipments? Experience Cloud seamlessly integrates with other systems, giving your customers a complete view within the portal.</p><p id="b3c5" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Ready to Take Control?</strong></p><p id="86d6" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><strong class="mw gv">Salesforce Service Cloud and Experience Cloud offer a powerful solution to empower your customers and transform your service. Ditch the hold times and create a customer experience that thrives! </strong><a class="af oa" href="https://pracedo.com/customer-self-service-portal/" rel="noopener ugc nofollow" target="_blank"><strong class="mw gv">Click here to explore and learn more about the possibilities with Salesforce.</strong></a></p><p id="1a50" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk">The full article was written by David Goldar, Senior Consultant at Pracedo.</p><p id="8d70" class="pw-post-body-paragraph mu mv gu mw b mx my mz na nb nc nd ne nf ng nh ni nj nk nl nm nn no np nq nr gn bk"><em class="ob">At Pracedo, we’re not just </em><a class="af oa" href="https://pracedo.com/salesforce-consulting-3/" rel="noopener ugc nofollow" target="_blank"><em class="ob">Salesforce Consultants.</em></a><em class="ob"> We’re the driving force behind innovation, change, and visionary solutions dedicated to boosting revenue. Our mission as a </em><a class="af oa" href="http://pracedo.com/" rel="noopener ugc nofollow" target="_blank"><em class="ob">Salesforce Summit Partner</em></a><em class="ob"> is to redefine the customer journey by simplifying processes and helping people to work smarter, not harder. Our purpose is to create a lasting impact on people, organisations, and communities, all powered by the capabilities of Salesforce. Learn more about the value we deliver through strategic Salesforce consultancy and </em><a class="af oa" href="https://pracedo.com/salesforce-implementation-services/" rel="noopener ugc nofollow" target="_blank"><em class="ob">Salesforce implementations</em></a><em class="ob"> at </em><a class="af oa" href="http://Pracedo.com" rel="noopener ugc nofollow" target="_blank"><em class="ob">Pracedo.com</em></a></p></div></div></div></div></section></div></div></article></div><div class="ab cb"><div class="ci bh fz ga gb gc"><div class="oc od ab iv"><div class="oe ab"><a class="of ay am ao" rel="noopener follow" href="/tag/salesforce?source=post_page-----c9689702bd6a---------------------------------------"><div class="og fj cx oh ge oi oj bf b bg z bk ok">Salesforce</div></a></div><div class="oe ab"><a class="of ay am ao" rel="noopener follow" href="/tag/salesforce-knowledge?source=post_page-----c9689702bd6a---------------------------------------"><div class="og fj cx oh ge oi oj bf b bg z bk ok">Salesforce Knowledge</div></a></div><div class="oe ab"><a class="of ay am ao" rel="noopener follow" href="/tag/self-service-portal?source=post_page-----c9689702bd6a---------------------------------------"><div class="og fj cx oh ge oi oj bf b bg z bk ok">Self Service Portal</div></a></div><div class="oe ab"><a class="of ay am ao" rel="noopener follow" href="/tag/salesforce-service-cloud?source=post_page-----c9689702bd6a---------------------------------------"><div class="og fj cx oh ge oi oj bf b bg z bk ok">Salesforce Service Cloud</div></a></div><div class="oe ab"><a class="of ay am ao" rel="noopener follow" href="/tag/customer-satisfaction?source=post_page-----c9689702bd6a---------------------------------------"><div class="og fj cx oh ge oi oj bf b bg z bk ok">Customer Satisfaction</div></a></div></div></div></div><div class="l"></div><footer class="ol om on oo op ab q oq or c"><div class="l ae"><div class="ab cb"><div class="ci bh fz ga gb gc"><div class="ab cp os"><div 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