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Now, we shift gears to another hotly…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">19h ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@abdeljaoued-nour/the-cx-debate-article-2-should-cx-in-b2b-be-as-prioritized-as-in-b2c-76b588028f65?source=topic_portal---recommended_stories---customer_experience---0-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" 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me"></div></div></div></div></div></div></div></div></article></div><div class="ps l"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247" tabindex="0"><div class="mt"><div aria-label="Rocket crashing into the ground"><div class="mv mw mx my mz"><img alt="Rocket crashing into the ground" class="bh na nb nc nd bx" src="https://miro.medium.com/v2/resize:fit:1358/format:webp/1*wsPTY1Z4gcujhbjNGfbpDA.jpeg" loading="eager"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/user-experience-design-1?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="UX Collective" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*mDhF9X4VO0rCrJvWFatyxg.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/user-experience-design-1?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">UX Collective</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@niawdeleon?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Niaw de Leon</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Fail early: the hidden design principle behind great UX</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Why good designs fail as early as possible in the user journey.</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">5d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>5</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fb23af66e0247&operation=register&redirect=https%3A%2F%2Fuxdesign.cc%2Ffail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247&source=---recommended_stories---customer_experience---1-107----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="ps l"><article class=""><div class="mf l"><div class="bh gb"><div class="l"><div class="bh l"><div style="position:relative;display:flex" role="link" data-href="https://medium.com/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538" tabindex="0"><div class="bh nf ng nh ni"><div class="ab"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/expats-planet?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="Expats Planet" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*N1P2jxhEsLujs1AxRYh2mA.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/expats-planet?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Expats Planet</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@davidpeluchette?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">David Peluchette</p></a></div></div></div></div><div class="ab"><div class="l pw oe"><div class="of og oh oi oj ok ol om px py"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><h2 class="bf on lp lq pz qa lr ls lt qb qc lu os jx qd qe ov ow ka qf qg oz pa kd qh qi pd cm ns nt nv nx bk">7 Grocery Shopping Customs Around The World That Shocked This American!</h2><div class="pe"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">From bargaining for produce to touching fruit, these cultural surprises made me rethink everything I knew about grocery shopping.</h3></div></a></div><div class="h k j i d"><div class="qj qk ql qm qn qo qp qq qr qs l"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>6d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>7</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F92b016c34538&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fexpats-planet%2F7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538&source=---recommended_stories---customer_experience---2-85----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="qt qu qv qw qx l"><div aria-label="7 Grocery Shopping Customs Around The World That Shocked This American!"><div class=""><img alt="7 Grocery Shopping Customs Around The World That Shocked This American!" class="bx na" src="https://miro.medium.com/v2/resize:fill:160:106/format:webp/1*PsMKfG9DC8aUv41EGc3Gog.png" width="80" height="53" loading="lazy"/></div></div></div></div><div class="qy"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>6d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>7</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F92b016c34538&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fexpats-planet%2F7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538&source=---recommended_stories---customer_experience---2-85----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="lj bh r qz ra rb rc rd"></div></div></div></div></div></article></div><div class="ps l"><article class=""><div class="mf l"><div class="bh gb"><div class="l"><div class="bh l"><div style="position:relative;display:flex" role="link" data-href="https://medium.com/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665" tabindex="0"><div class="bh nf ng nh ni"><div class="ab"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@abishagill?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div class="l hn"><img alt="Abisha Gill" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*mtJtBtMPmY7HmHSF5NkY4A.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@abishagill?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Abisha Gill</p></a></div></div></div></div><div class="ab"><div class="l pw oe"><div class="of og oh oi oj ok ol om px py"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><h2 class="bf on lp lq pz qa lr ls lt qb qc lu os jx qd qe ov ow ka qf qg oz pa kd qh qi pd cm ns nt nv nx bk">The Importance of Customer Experience in 2024</h2><div class="pe"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">The New Era of Customer-Centricity</h3></div></a></div><div class="h k j i d"><div class="qj qk ql qm qn qo qp qq qr qs l"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>1d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>12</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F193bf12ad665&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40abishagill%2Fthe-importance-of-customer-experience-in-2024-193bf12ad665&source=---recommended_stories---customer_experience---3-84----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="qt qu qv qw qx l"><div aria-label="The Importance of Customer Experience in 2024"><div class=""><img alt="The Importance of Customer Experience in 2024" class="bx na" src="https://miro.medium.com/v2/da:true/resize:fill:160:106/format:webp/0*6AQFUeGsGdR3jRt6" width="80" height="53" loading="lazy"/></div></div></div></div><div class="qy"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>1d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>12</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F193bf12ad665&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40abishagill%2Fthe-importance-of-customer-experience-in-2024-193bf12ad665&source=---recommended_stories---customer_experience---3-84----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="lj bh r qz ra rb rc rd"></div></div></div></div></div></article></div><div class="ps l"><article class=""><div class="mf l"><div class="bh gb"><div class="l"><div class="bh l"><div style="position:relative;display:flex" role="link" data-href="https://medium.com/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3" tabindex="0"><div class="bh nf ng nh ni"><div class="ab"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/design-bootcamp?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="Bootcamp" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*_wDJs77bAPiwuAe9qOK5Zg.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/design-bootcamp?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Bootcamp</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@shabarchik?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Alexandra Basova</p></a></div></div></div></div><div class="ab"><div class="l pw oe"><div class="of og oh oi oj ok ol om px py"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><h2 class="bf on lp lq pz qa lr ls lt qb qc lu os jx qd qe ov ow ka qf qg oz pa kd qh qi pd cm ns nt nv nx bk">Empathetic insights: the power of comics in CJM</h2><div class="pe"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Customer Journey Mapping (CJM) isn’t a new concept, but it can become incredibly powerful when you incorporate more emotions into it</h3></div></a></div><div class="h k j i d"><div class="qj qk ql qm qn qo qp qq qr qs l"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Jan 14</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>3</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F4f01df1af1a3&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fdesign-bootcamp%2Fempathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3&source=---recommended_stories---customer_experience---4-107----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="qt qu qv qw qx l"><div aria-label="Empathetic insights: the power of comics in CJM"><div class=""><img alt="Empathetic insights: the power of comics in CJM" class="bx na" src="https://miro.medium.com/v2/resize:fill:160:106/format:webp/1*5BVDyN5cPKXid9EdccomOA.png" width="80" height="53" loading="lazy"/></div></div></div></div><div class="qy"><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Jan 14</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>3</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F4f01df1af1a3&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fdesign-bootcamp%2Fempathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3&source=---recommended_stories---customer_experience---4-107----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span></div></div></div><div class="lj bh r qz ra rb rc rd"></div></div></div></div></div></article></div></div></div><div class="h k"><div class="mg re rf rg rh ri rj rk"><div class="rl"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo rt mq ru ms" role="link" data-href="https://medium.com/@abdeljaoued-nour/the-cx-debate-article-2-should-cx-in-b2b-be-as-prioritized-as-in-b2c-76b588028f65" tabindex="0"><div class="mt"><div aria-label="🔍 The CX Debate: Article 2 — Should CX in B2B Be as Prioritized as in B2C?"><div class="mv mw mx i d"><img alt="🔍 The CX Debate: Article 2 — Should CX in B2B Be as Prioritized as in B2C?" class="bh na rv rw rx ry rz nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*MSq5sSbs7iP7fI6zaGA-1A.png" loading="eager"/></div><div class="h k j my mz"><img alt="🔍 The CX Debate: Article 2 — Should CX in B2B Be as Prioritized as in B2C?" class="bh na rv rw rx ry rz nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*MSq5sSbs7iP7fI6zaGA-1A.png" loading="eager"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@abdeljaoued-nour?source=topic_portal---recommended_stories---customer_experience---0-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div class="l hn"><img alt="Nour Abdeljaoued" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*42aqdB2u5KkdzVsHN71-8Q.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@abdeljaoued-nour?source=topic_portal---recommended_stories---customer_experience---0-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Nour Abdeljaoued</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@abdeljaoued-nour/the-cx-debate-article-2-should-cx-in-b2b-be-as-prioritized-as-in-b2c-76b588028f65?source=topic_portal---recommended_stories---customer_experience---0-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title="🔍 The CX Debate: Article 2 — Should CX in B2B Be as Prioritized as in B2C?"><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ly lz sa oy ma mb mc sb pc md cm ns nt nv nx bk">🔍 The CX Debate: Article 2 — Should CX in B2B Be as Prioritized as in B2C?</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">In the first article, we explored why CX in government is essential despite the lack of competition. Now, we shift gears to another hotly…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">19h ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@abdeljaoued-nour/the-cx-debate-article-2-should-cx-in-b2b-be-as-prioritized-as-in-b2c-76b588028f65?source=topic_portal---recommended_stories---customer_experience---0-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F76b588028f65&operation=register&redirect=https%3A%2F%2Fabdeljaoued-nour.medium.com%2Fthe-cx-debate-article-2-should-cx-in-b2b-be-as-prioritized-as-in-b2c-76b588028f65&source=---recommended_stories---customer_experience---0-84----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rm"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo rt mq ru ms" role="link" data-href="https://medium.com/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247" tabindex="0"><div class="mt"><div aria-label="Rocket crashing into the ground"><div class="mv mw mx i d"><img alt="Rocket crashing into the ground" class="bh na rv rw rx ry rz nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*wsPTY1Z4gcujhbjNGfbpDA.jpeg" loading="eager"/></div><div class="h k j my mz"><img alt="Rocket crashing into the ground" class="bh na rv rw rx ry rz nc nd bx" src="https://miro.medium.com/v2/resize:fit:1144/format:webp/1*wsPTY1Z4gcujhbjNGfbpDA.jpeg" loading="eager"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/user-experience-design-1?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="UX Collective" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*mDhF9X4VO0rCrJvWFatyxg.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/user-experience-design-1?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">UX Collective</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@niawdeleon?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Niaw de Leon</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ly lz sa oy ma mb mc sb pc md cm ns nt nv nx bk">Fail early: the hidden design principle behind great UX</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Why good designs fail as early as possible in the user journey.</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">5d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/user-experience-design-1/fail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247?source=topic_portal---recommended_stories---customer_experience---1-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>5</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fb23af66e0247&operation=register&redirect=https%3A%2F%2Fuxdesign.cc%2Ffail-early-a-hidden-design-principle-of-good-products-and-services-b23af66e0247&source=---recommended_stories---customer_experience---1-107----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rn"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538" tabindex="0"><div class="mt"><div aria-label="7 Grocery Shopping Customs Around The World That Shocked This American!"><div class="mv mw mx my mz"><img alt="7 Grocery Shopping Customs Around The World That Shocked This American!" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/1*PsMKfG9DC8aUv41EGc3Gog.png" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/expats-planet?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="Expats Planet" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*N1P2jxhEsLujs1AxRYh2mA.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/expats-planet?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Expats Planet</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@davidpeluchette?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">David Peluchette</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title="7 Grocery Shopping Customs Around The World That Shocked This American!"><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">7 Grocery Shopping Customs Around The World That Shocked This American!</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">From bargaining for produce to touching fruit, these cultural surprises made me rethink everything I knew about grocery shopping.</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>6d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/expats-planet/7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538?source=topic_portal---recommended_stories---customer_experience---2-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>7</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F92b016c34538&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fexpats-planet%2F7-grocery-shopping-customs-around-the-world-that-shocked-this-american-92b016c34538&source=---recommended_stories---customer_experience---2-85----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="ro"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665" tabindex="0"><div class="mt"><div aria-label="The Importance of Customer Experience in 2024"><div class="mv mw mx my mz"><img alt="The Importance of Customer Experience in 2024" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/0*6AQFUeGsGdR3jRt6" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@abishagill?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div class="l hn"><img alt="Abisha Gill" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*mtJtBtMPmY7HmHSF5NkY4A.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@abishagill?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Abisha Gill</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">The Importance of Customer Experience in 2024</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">The New Era of Customer-Centricity</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div>1d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@abishagill/the-importance-of-customer-experience-in-2024-193bf12ad665?source=topic_portal---recommended_stories---customer_experience---3-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>12</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F193bf12ad665&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40abishagill%2Fthe-importance-of-customer-experience-in-2024-193bf12ad665&source=---recommended_stories---customer_experience---3-84----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rp"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3" tabindex="0"><div class="mt"><div aria-label="Empathetic insights: the power of comics in CJM"><div class="mv mw mx my mz"><img alt="Empathetic insights: the power of comics in CJM" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/1*5BVDyN5cPKXid9EdccomOA.png" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/design-bootcamp?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="Bootcamp" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*_wDJs77bAPiwuAe9qOK5Zg.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/design-bootcamp?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Bootcamp</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@shabarchik?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Alexandra Basova</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Empathetic insights: the power of comics in CJM</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Customer Journey Mapping (CJM) isn’t a new concept, but it can become incredibly powerful when you incorporate more emotions into it</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><span>Jan 14</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/design-bootcamp/empathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3?source=topic_portal---recommended_stories---customer_experience---4-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div><div class="ab" aria-hidden="false"><div class="ab q pv"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="#6B6B6B" viewBox="0 0 16 16"><path fill="#6B6B6B" d="M12.344 11.458A5.28 5.28 0 0 0 14 7.526C14 4.483 11.391 2 8.051 2S2 4.483 2 7.527c0 3.051 2.712 5.526 6.059 5.526a6.6 6.6 0 0 0 1.758-.236q.255.223.554.414c.784.51 1.626.768 2.512.768a.37.37 0 0 0 .355-.214.37.37 0 0 0-.03-.384 4.7 4.7 0 0 1-.857-1.958v.014z"></path></svg><span>3</span></div></div></div></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F4f01df1af1a3&operation=register&redirect=https%3A%2F%2Fmedium.com%2Fdesign-bootcamp%2Fempathetic-insights-the-power-of-comics-in-cjm-4f01df1af1a3&source=---recommended_stories---customer_experience---4-107----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rq"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/@markorsborn/servicenow-the-future-of-customer-management-on-one-platform-d5e37e00af78" tabindex="0"><div class="mt"><div aria-label="ServiceNow — The Future of Customer Management on One Platform"><div class="mv mw mx my mz"><img alt="ServiceNow — The Future of Customer Management on One Platform" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/1*nSj4g2V_wS_1rDL7Lj93dw.jpeg" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@markorsborn?source=topic_portal---recommended_stories---customer_experience---5-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div class="l hn"><img alt="Mark Orsborn" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*pTvMFfuX3Td437wez8OSbg.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@markorsborn?source=topic_portal---recommended_stories---customer_experience---5-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Mark Orsborn</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@markorsborn/servicenow-the-future-of-customer-management-on-one-platform-d5e37e00af78?source=topic_portal---recommended_stories---customer_experience---5-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">ServiceNow — The Future of Customer Management on One Platform</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Tl:dr While Salesforce is currently the leading CRM vendor, ServiceNow can provide a solid alternative CRM on a single platform. This is…</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">6d ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@markorsborn/servicenow-the-future-of-customer-management-on-one-platform-d5e37e00af78?source=topic_portal---recommended_stories---customer_experience---5-85--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2Fd5e37e00af78&operation=register&redirect=https%3A%2F%2Fmedium.com%2F%40markorsborn%2Fservicenow-the-future-of-customer-management-on-one-platform-d5e37e00af78&source=---recommended_stories---customer_experience---5-85----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rr"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/@andyuxpro/why-chick-fil-a-stands-tall-40e11c651699" tabindex="0"><div class="mt"><div aria-label="Why Chick-fil-A Stands Tall"><div class="mv mw mx my mz"><img alt="Why Chick-fil-A Stands Tall" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/1*rO6o5iU_Efm6oJ8UQLczOA.jpeg" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a tabindex="-1" rel="noopener follow" href="/@andyuxpro?source=topic_portal---recommended_stories---customer_experience---6-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div class="l hn"><img alt="Andy Bhattacharyya" class="l hh by no np cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*WuSElGb5uMrcu-v68YU8xQ.jpeg" width="20" height="20" loading="lazy"/><div class="hv by l no np hw n ay hx"></div></div></a></div></div></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@andyuxpro?source=topic_portal---recommended_stories---customer_experience---6-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Andy Bhattacharyya</p></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/@andyuxpro/why-chick-fil-a-stands-tall-40e11c651699?source=topic_portal---recommended_stories---customer_experience---6-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title=""><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Why Chick-fil-A Stands Tall</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">A Masterclass in Customer Experience, User Experience, and Service Design</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn">12h ago<div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" href="/@andyuxpro/why-chick-fil-a-stands-tall-40e11c651699?source=topic_portal---recommended_stories---customer_experience---6-84--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"></a></div></div></div><div class="ab q po pp"><div class="h k j i d"><div><div class="bm" aria-hidden="false"><span><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/m/signin?actionUrl=https%3A%2F%2Fmedium.com%2F_%2Fbookmark%2Fp%2F40e11c651699&operation=register&redirect=https%3A%2F%2Fandyuxpro.medium.com%2Fwhy-chick-fil-a-stands-tall-40e11c651699&source=---recommended_stories---customer_experience---6-84----------------bookmark_preview----ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" fill="none" viewBox="0 0 25 25" class="fz pq pr" aria-label="Add to list bookmark button"><path fill="currentColor" d="M18 2.5a.5.5 0 0 1 1 0V5h2.5a.5.5 0 0 1 0 1H19v2.5a.5.5 0 1 1-1 0V6h-2.5a.5.5 0 0 1 0-1H18zM7 7a1 1 0 0 1 1-1h3.5a.5.5 0 0 0 0-1H8a2 2 0 0 0-2 2v14a.5.5 0 0 0 .805.396L12.5 17l5.695 4.396A.5.5 0 0 0 19 21v-8.5a.5.5 0 0 0-1 0v7.485l-5.195-4.012a.5.5 0 0 0-.61 0L7 19.985z"></path></svg></a></span></div></div></div></div></div></span><div class="h k j i d"><div class="lj bh r me"></div></div></div></div></div></div></div></div></article></div><div class="rs"><article class="gb"><div class="gb mf l"><div class="bh gb"><div class="gb l"><div class="hn gb mg mh mi mj mk ml mm mn mo mp mq mr ms" role="link" data-href="https://medium.com/entrepreneur-s-handbook/your-startups-customers-could-be-gone-before-you-finish-reading-this-article-93a09075b95e" tabindex="0"><div class="mt"><div aria-label="Your Startup’s Customers Could Be Gone Before You Finish Reading This Article"><div class="mv mw mx my mz"><img alt="Your Startup’s Customers Could Be Gone Before You Finish Reading This Article" class="bh na rv rw rx sc sd nc nd bx" src="https://miro.medium.com/v2/resize:fit:730/format:webp/0*2jqycBy3lNqUBsvz" loading="lazy"/></div></div></div><div class="mu ab cc db"><div class="ab db ne bh nf ng nh ni"><div class="nj nk nl nm nn ab q"><div class="cr l"><div><div class="l" aria-hidden="false"><a href="https://medium.com/entrepreneur-s-handbook?source=topic_portal---recommended_stories---customer_experience---7-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><div class="hn ab"><img alt="Entrepreneurship Handbook" class="na np no cv" src="https://miro.medium.com/v2/resize:fill:40:40/1*8sfeJBcpkpaPmv9Epi2Pjw.png" width="20" height="20" loading="lazy"/><div class="na l no np hw n hv hx"></div></div></a></div></div></div><div class="pt l"><p class="bf b ga z fz">In</p></div><div class="l"><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" href="https://medium.com/entrepreneur-s-handbook?source=topic_portal---recommended_stories---customer_experience---7-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------" rel="noopener follow"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Entrepreneurship Handbook</p></a></div></div></div><div class="pu l"><p class="bf b ga z fz">by</p></div><div><div class="l" aria-hidden="false"><a class="af ag ah ai aj ak al am an ao ap aq ar nq ab q" rel="noopener follow" href="/@aarondinin?source=topic_portal---recommended_stories---customer_experience---7-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><p class="bf b ga z cm nr ns nt nu nv nw nx bk">Aaron Dinin, PhD</p><div class="se sf l"><div class="ab sg"><div class="ab"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 16 16"><path fill="#437AFF" d="M15.163 8c0 .65-.459 1.144-.863 1.575-.232.244-.471.5-.563.719s-.086.543-.092.875c-.006.606-.018 1.3-.49 1.781-.47.481-1.15.494-1.744.5-.324.006-.655.013-.857.094s-.465.337-.704.575c-.422.412-.906.881-1.542.881-.637 0-1.12-.469-1.543-.881-.239-.238-.49-.482-.704-.575-.214-.094-.532-.088-.857-.094-.593-.006-1.273-.019-1.744-.5s-.484-1.175-.49-1.781c-.006-.332-.012-.669-.092-.875-.08-.207-.33-.475-.563-.719-.404-.431-.863-.925-.863-1.575s.46-1.144.863-1.575c.233-.244.472-.5.563-.719.092-.219.086-.544.092-.875.006-.606.019-1.3.49-1.781s1.15-.494 1.744-.5c.325-.006.655-.012.857-.094.202-.081.465-.337.704-.575C7.188 1.47 7.671 1 8.308 1s1.12.469 1.542.881c.239.238.49.481.704.575s.533.088.857.094c.594.006 1.273.019 1.745.5.47.481.483 1.175.49 1.781.005.331.011.669.091.875s.33.475.563.719c.404.431.863.925.863 1.575"></path><path fill="#fff" d="M7.328 10.5c.195 0 .381.08.519.22.137.141.215.331.216.53 0 .066.026.13.072.177a.24.24 0 0 0 .346 0 .25.25 0 0 0 .071-.177c.001-.199.079-.389.216-.53a.73.73 0 0 1 .519-.22h1.959c.13 0 .254-.053.346-.146a.5.5 0 0 0 .143-.354V6a.5.5 0 0 0-.143-.354.49.49 0 0 0-.346-.146h-1.47c-.324 0-.635.132-.865.366-.23.235-.359.552-.359.884v2.5c0 .066-.025.13-.071.177a.24.24 0 0 1-.346 0 .25.25 0 0 1-.072-.177v-2.5c0-.332-.13-.65-.359-.884A1.21 1.21 0 0 0 6.84 5.5h-1.47a.49.49 0 0 0-.346.146A.5.5 0 0 0 4.88 6v4c0 .133.051.26.143.354a.49.49 0 0 0 .347.146z"></path></svg></div></div></div></a></div></div></div><div class="ny l nz oa ob oc od oe"><div class="of og oh oi oj ok ol om"><a class="af ag ah ai aj ak al am an ao ap aq ar as at" rel="noopener follow" href="/entrepreneur-s-handbook/your-startups-customers-could-be-gone-before-you-finish-reading-this-article-93a09075b95e?source=topic_portal---recommended_stories---customer_experience---7-107--------------------ff1711f7_b3ad_4c4c_a471_5354a48a2152--------------"><div title="Your Startup’s Customers Could Be Gone Before You Finish Reading This Article"><h2 class="bf on lp lq oo op lr ls lt oq or lu os jx ot ou ov ow ka ox oy oz pa kd pb pc pd cm ns nt nv nx bk">Your Startup’s Customers Could Be Gone Before You Finish Reading This Article</h2></div><div class="pe l"><h3 class="bf b pf z cm pg ns nt ph nv nx fz">Consumer expectations are changing fast. Are you keeping up?</h3></div></a></div></div><span class="bf b ga z fz"><div class="pi ab pj ae"><div class="ab q pn"><div class="mf ab"><div class="bm" aria-hidden="false"><button class="l ay ao am" aria-label="Member-only story"><div class=""><div><div class="bm" aria-hidden="false"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 64 64"><path fill="#FFC017" d="m39.637 40.831-5.771 15.871a1.99 1.99 0 0 1-3.732 0l-5.771-15.87a2.02 2.02 0 0 0-1.194-1.195L7.298 33.866a1.99 1.99 0 0 1 0-3.732l15.87-5.771a2.02 2.02 0 0 0 1.195-1.194l5.771-15.871a1.99 1.99 0 0 1 3.732 0l5.771 15.87a2.02 2.02 0 0 0 1.194 1.195l15.871 5.771a1.99 1.99 0 0 1 0 3.732l-15.87 5.771a2.02 2.02 0 0 0-1.195 1.194"></path></svg></div></div></div></button></div></div><span>Jan 13</span><div class="h k j i d"><div class="hn pk do ab q"><div class="hw pl pm ab q pn"><div class="ax do du l cv"></div></div><a class="hw ji pm ab q pn" tabindex="-1" rel="noopener follow" 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