Servicio de Atención a Reclamos

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data-original-index="16"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Belice</a> </li> <li class="tt-suggestion" data-original-index="17"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/benin">Benin</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/benin">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="18"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/bhutan">Bhután</a> </li> <li class="tt-suggestion" data-original-index="19"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/bolivia">Bolivia</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/bolivia">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="20"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/bosniaandherzegovina">Bosnia y Herzegovina</a> </li> <li class="tt-suggestion" data-original-index="21"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/botswana">Botswana</a> </li> <li class="tt-suggestion" data-original-index="22"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/brazil">Brasil</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/brazil">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="23"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/bulgaria">Bulgaria</a> <ul><li lang="bg"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/bg/country/bulgaria">Български</a></li></ul> </li> <li class="tt-suggestion" data-original-index="24"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/burkinafaso">Burkina Faso</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/burkinafaso">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="25"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/burundi">Burundi</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/burundi">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="26"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caboverde">Cabo Verde</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/capeverde">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="27"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/cambodia">Camboya</a> <ul><li lang="km"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/km/country/cambodia">ភាសាខ្មែរ</a></li></ul> </li> <li class="tt-suggestion" data-original-index="28"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/cameroon">Camerún</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/cameroon">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="29"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/canada">Canadá</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/canada">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="30"> <a class="country-name dropdown-item tt-menu-list" href=" https://www.worldbank.org//en/country/chad">Chad</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/chad">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="31"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/chile">Chile</a> <ul><li lang="en"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/chile">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="32"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/china">China</a> <ul><li lang="zh"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.shihang.org/zh/country/china">中文</a></li></ul> </li> <li class="tt-suggestion" data-original-index="33"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/colombia">Colombia</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/colombia">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="34"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/comoros">Comoras</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/comoros">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="35"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/congo">Congo, República de</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/congo">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="36"> <a class="country-name dropdown-item tt-menu-list" href="https://go.worldbank.org/PG74AXYRI0">Corea, República de</a> </li> <li class="tt-suggestion" data-original-index="37"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/costarica">Costa Rica</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/costarica">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="38"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/cotedivoire">Côte d'Ivoire</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/cotedivoire">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="39"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/croatia">Croacia</a> </li> <li class="tt-suggestion" data-original-index="40"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/denmark">Dinamarca</a> </li> <li class="tt-suggestion" data-original-index="41"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/djibouti">Djibouti</a> </li> <li class="tt-suggestion" data-original-index="42"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Dominica</a> </li> <li class="tt-suggestion" data-original-index="43"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/ecuador">Ecuador</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/ecuador">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="44"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/egypt">Egipto, Rep. Árabe de</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/egypt">العربية</a></li></ul> </li> <li class="tt-suggestion" data-original-index="45"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/elsalvador">El Salvador</a> <ul><li lang="en"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/elsalvador">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="46"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Emiratos Árabes Unidos</a> </li> <li class="tt-suggestion" data-original-index="47"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eritrea">Eritrea</a> </li> <li class="tt-suggestion" data-original-index="48"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eumemberstates">Eslovenia</a> </li> <li class="tt-suggestion" data-original-index="49"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/country/spain">España</a> </li> <li class="tt-suggestion" data-original-index="50"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/unitedstates">Estados Unidos</a> </li> <li class="tt-suggestion" data-original-index="51"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/centraleuropeandthebaltics">Estonia</a> </li> <li class="tt-suggestion" data-original-index="52"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/ethiopia">Etiopía</a> </li> <li class="tt-suggestion" data-original-index="53"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/macedonia">Ex República Yugoslava de Macedonia</a> </li> <li class="tt-suggestion" data-original-index="54"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/philippines">Filipinas</a> </li> <li class="tt-suggestion" data-original-index="55"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Fiji</a> </li> <li class="tt-suggestion" data-original-index="56"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/finland">Finlandia</a> </li> <li class="tt-suggestion" data-original-index="57"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/france">Francia</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/france">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="58"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gabon">Gabón</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/gabon">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="59"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gambia">Gambia</a> </li> <li class="tt-suggestion" data-original-index="60"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/georgia">Georgia</a> </li> <li class="tt-suggestion" data-original-index="61"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/ghana">Ghana</a> </li> <li class="tt-suggestion" data-original-index="62"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/where-we-work/greece">Grecia</a> </li> <li class="tt-suggestion" data-original-index="63"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Granada</a> </li> <li class="tt-suggestion" data-original-index="64"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/guatemala">Guatemala</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/guatemala">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="65"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/guinea">Guinea</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/guinea">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="66"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/guineabissau">Guinea-Bissau</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/guineabissau">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="67"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/equatorialguinea">Guinea Ecuatorial</a> </li> <li class="tt-suggestion" data-original-index="68"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Guyana</a></li> <li class="tt-suggestion" data-original-index="69"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/haiti">Haití</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/haiti">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="70"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/honduras">Honduras</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/honduras">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="71"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eumemberstates">Hungría</a> </li> <li class="tt-suggestion" data-original-index="72"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/india">India</a> <ul><li lang="hi"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/hi/country/india">Hindi</a></li></ul> </li> <li class="tt-suggestion" data-original-index="73"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/indonesia">Indonesia</a> <ul><li lang="in"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/in/country/indonesia">Bahasa</a></li></ul> </li> <li class="tt-suggestion" data-original-index="74"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/iran">Irán, República Islámica del</a> </li> <li class="tt-suggestion" data-original-index="75"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/iraq">Iraq</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/iraq">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="76"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/iceland">Islandia</a> </li> <li class="tt-suggestion" data-original-index="77"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Islas Marshall</a> </li> <li class="tt-suggestion" data-original-index="78"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Islas Salomón</a> </li> <li class="tt-suggestion" data-original-index="79"> <a class="country-name dropdown-item tt-menu-list" href="https://data.worldbank.org/country/israel">Israel</a> </li> <li class="tt-suggestion" data-original-index="80"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/italy">Italia</a> </li> <li class="tt-suggestion" data-original-index="81"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/jamaica">Jamaica</a> </li> <li class="tt-suggestion" data-original-index="82"> <a class="country-name dropdown-item tt-menu-list" href="https://go.worldbank.org/A99VVXZ870">Japón</a> <ul><li lang="ja"><a class="lang-list dropdown-item tt-menu-list" href="https://go.worldbank.org/287HZV1ST0">日本語</a></li></ul> </li> <li class="tt-suggestion" data-original-index="83"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/jordan">Jordania</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/jordan">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="84"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/kazakhstan">Kazajstán</a> <ul><li lang="ru"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/kazakhstan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="85"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/kenya">Kenya</a> </li> <li class="tt-suggestion" data-original-index="86"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Kiribati</a> </li> <li class="tt-suggestion" data-original-index="87"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/kosovo">Kosovo</a> </li> <li class="tt-suggestion" data-original-index="88"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Kuwait</a> </li> <li class="tt-suggestion" data-original-index="89"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/lao">Lao, República Democrática Popular</a> </li> <li class="tt-suggestion" data-original-index="90"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/lesotho">Lesotho</a> </li> <li class="tt-suggestion" data-original-index="91"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eumemberstates">Letonia</a> </li> <li class="tt-suggestion" data-original-index="92"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/lebanon">Líbano</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/lebanon">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="93"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/liberia">Liberia</a> </li> <li class="tt-suggestion" data-original-index="94"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/libya">Libia</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/libya">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="95"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Lituania</a> </li> <li class="tt-suggestion" data-original-index="96"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/luxembourg">Luxemburgo</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/france">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="97"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/northmacedonia">Macedonia, Ex República Yugoslava de</a> <ul><li lang="mk"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/mk/country/macedonia">македонски</a></li></ul> </li> <li class="tt-suggestion" data-original-index="98"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/madagascar">Madagascar</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/madagascar">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="99"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/malawi">Malawi</a> </li> <li class="tt-suggestion" data-original-index="100"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/malaysia">Malasia</a> </li> <li class="tt-suggestion" data-original-index="101"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/maldives">Maldivas</a> </li> <li class="tt-suggestion" data-original-index="102"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mali">Malí</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/mali">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="103"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mauritania">Mauritania</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href=" https://www.banquemondiale.org//fr/country/mauritania">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="104"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mauritius">Mauricio</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/mauritius">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="105"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/mexico">México</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mexico">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="106"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Micronesia, Estados Federados de</a> </li> <li class="tt-suggestion" data-original-index="107"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/moldova">Moldova</a> <ul><li lang="ro"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/ro/country/moldova">română</a></li></ul> </li> <li class="tt-suggestion" data-original-index="108"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mongolia">Mongolia</a> <ul><li lang="mn"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/mn/country/mongolia">Монгол</a></li></ul> </li> <li class="tt-suggestion" data-original-index="109"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/montenegro">Montenegro</a> </li> <li class="tt-suggestion" data-original-index="110"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/morocco">Marruecos</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/morocco">Français</a> <li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/morocco">عربي</a> </li> <li class="tt-suggestion" data-original-index="111"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/mozambique">Mozambique</a> <ul><li lang="pt"> <a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/mozambique">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="112"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/country/myanmar">Myanmar</a> </li> <li class="tt-suggestion" data-original-index="113"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/namibia">Namibia</a> </li> <li class="tt-suggestion" data-original-index="114"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/nepal">Nepal</a> </li> <li class="tt-suggestion" data-original-index="115"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/nicaragua">Nicaragua</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/nicaragua">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="116"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/niger">Níger</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/niger">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="117"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/nigeria">Nigeria</a> </li> <li class="tt-suggestion" data-original-index="118"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/norway">Noruega</a> </li> <li class="tt-suggestion" data-original-index="119"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Omán</a> </li> <li class="tt-suggestion" data-original-index="120"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/netherlands">Países Bajos</a> </li> <li class="tt-suggestion" data-original-index="121"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pakistan">Pakistán</a> </li> <li class="tt-suggestion" data-original-index="122"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Palau</a> </li> <li class="tt-suggestion" data-original-index="123"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/panama">Panamá</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/panama">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="124"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/png">Papua Nueva Guinea</a> </li> <li class="tt-suggestion" data-original-index="125"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/paraguay">Paraguay</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/paraguay">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="126"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/peru">Perú</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/peru">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="127"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/poland">Polonia</a> <ul><li lang="pl"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pl/country/poland">Polski</a></li></ul> </li> <li class="tt-suggestion" data-original-index="128"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/portugal">Portugal</a> </li> <li class="tt-suggestion" data-original-index="129"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/gcc">Qatar</a> </li> <li class="tt-suggestion" data-original-index="130"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/syria">República Árabe Siria</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/syria">الجزائر</a></li></ul> </li> <li class="tt-suggestion" data-original-index="131"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/centralafricanrepublic">Rep. Centroafricana</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/centralafricanrepublic">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="132"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eumemberstates">República Checa</a> </li> <li class="tt-suggestion" data-original-index="133"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/dominicanrepublic">República Dominicana</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/dominicanrepublic">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="134"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/centraleuropeandthebaltics">República Eslovaca</a> </li> <li class="tt-suggestion" data-original-index="135"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/kyrgyzrepublic">República Kirguisa</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/kyrgyzrepublic">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="136"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/country/unitedkingdom">Reino Unido</a> </li> <li class="tt-suggestion" data-original-index="137"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/westbankandgaza">Ribera Occidental y Gaza</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/westbankandgaza">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="138"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/romania">Rumania</a> <ul><li lang="ro"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/ro/country/romania">română</a></li></ul> </li> <li class="tt-suggestion" data-original-index="139"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/russia">Rusia, Federación de</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/russia">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="140"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/rwanda">Rwanda</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/rwanda">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="141"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Saint Kitts y Nevis</a> </li> <li class="tt-suggestion" data-original-index="142"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Samoa</a> </li> <li class="tt-suggestion" data-original-index="143"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">San Vicente y las Granadinas</a> </li> <li class="tt-suggestion" data-original-index="144"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Santa Lucía</a> </li> <li class="tt-suggestion" data-original-index="145"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/saotome">Santo Tomé y Príncipe</a> <ul><li lang="pt"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/pt/country/saotome">Português</a></li></ul> </li> <li class="tt-suggestion" data-original-index="146"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/senegal">Senegal</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/senegal">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="147"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/serbia">Serbia</a> </li> <li class="tt-suggestion" data-original-index="148"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/seychelles">Seychelles</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/seychelles">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="149"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/sierraleone">Sierra Leona</a> </li> <li class="tt-suggestion" data-original-index="150"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/singapore">Singapur</a> </li> <li class="tt-suggestion" data-original-index="151"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/somalia">Somalia</a> </li> <li class="tt-suggestion" data-original-index="152"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/srilanka">Sri Lanka</a> </li> <li class="tt-suggestion" data-original-index="153"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/southafrica">Sudáfrica</a> </li> <li class="tt-suggestion" data-original-index="154"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/sudan">Sudán</a> </li> <li class="tt-suggestion" data-original-index="155"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/southsudan">Sudán del sur</a> </li> <li class="tt-suggestion" data-original-index="156"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/sweden">Suecia</a> </li> <li class="tt-suggestion" data-original-index="157"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/switzerland">Suiza</a> </li> <li class="tt-suggestion" data-original-index="158"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Surinam</a> </li> <li class="tt-suggestion" data-original-index="159"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/eswatini">Swazilandia</a> </li> <li class="tt-suggestion" data-original-index="160"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/thailand">Tailandia</a> <ul><li lang="th"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/th/country/thailand">ภาษาไทย</a></li></ul> </li> <li class="tt-suggestion" data-original-index="161"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/tanzania">Tanzanía</a> </li> <li class="tt-suggestion" data-original-index="162"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/tajikistan">Tayikistán</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/tajikistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="163"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/timor-leste">Timor-Leste</a> </li> <li class="tt-suggestion" data-original-index="164"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/togo">Togo</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/togo">Français</a></li></ul> </li> <li class="tt-suggestion" data-original-index="165"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Tonga</a> </li> <li class="tt-suggestion" data-original-index="166"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/caribbean">Trinidad y Tabago</a> </li> <li class="tt-suggestion" data-original-index="167"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/tunisia">Túnez</a> <ul><li lang="fr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.banquemondiale.org/fr/country/tunisia">Français</a></li> <li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/tunisia">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="168"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/turkey">Turquía</a> <ul><li lang="tr"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/tr/country/turkey">Türkçe</a></li></ul> </li> <li class="tt-suggestion" data-original-index="169"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/turkmenistan">Turkmenistán</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/turkmenistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="170"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/uganda">Uganda</a> </li> <li class="tt-suggestion" data-original-index="171"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/ukraine">Ucrania</a> <ul><li lang="uk"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/uk/country/ukraine">Українська</a></li></ul> </li> <li class="tt-suggestion" data-original-index="172"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/uruguay">Uruguay</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/uruguay">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="173"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/uzbekistan">Uzbekistán</a> <ul><li lang="ru"><a class="lang-list dropdown-item tt-menu-list" href="https://www.vsemirnyjbank.org/ru/country/uzbekistan">Русский</a></li></ul> </li> <li class="tt-suggestion" data-original-index="174"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/pacificislands">Vanuatu</a> </li> <li class="tt-suggestion" data-original-index="175"> <a class="country-name dropdown-item tt-menu-list" href="https://www.bancomundial.org/es/where-we-work/venezuela">Venezuela, República Bolivariana de</a> <ul><li lang="en"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/venezuela">English</a></li></ul> </li> <li class="tt-suggestion" data-original-index="176"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/vietnam">Viet Nam</a> <ul><li lang="vi"><a class="lang-list dropdown-item tt-menu-list" href="https://www.worldbank.org/vi/country/vietnam">Tiẽng Việt</a></li></ul> </li> <li class="tt-suggestion" data-original-index="177"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/yemen">Yemen, República del</a> <ul><li lang="ar"><a class="lang-list dropdown-item tt-menu-list" href="https://www.albankaldawli.org/ar/country/yemen">عربي</a></li></ul> </li> <li class="tt-suggestion" data-original-index="178"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/zambia">Zambia</a> </li> <li class="tt-suggestion" data-original-index="179"> <a class="country-name dropdown-item tt-menu-list" href="https://www.worldbank.org/en/country/zimbabwe">Zimbabwe</a> </li> </ul> </div> </div> <div class="lp__megamenu_sublist"> <div class="h5" role="heading" aria-level="2" tabindex="0">Búsquedas recientes</div> <ul class="no-mega-menu-sublist"></ul> </div> </div> </div> <div class="col-lg-7 col-md-7 col-sm-12"> <div class="lp__megamenu_right_col row"> <div class="lp__megamenu_sublist col-lg-6 col-md-6 col-sm-6"> <div class="h5" role="heading" aria-level="2" tabindex="0">Regiones</div> <ul> <li><a href="https://www.bancomundial.org/es/region/afr/overview">África</a></li> <li><a href="https://www.bancomundial.org/es/region/eap/overview">Asia oriental y el Pacífico</a></li> <li><a href="https://www.bancomundial.org/es/region/eca/overview">Europa y Asia central</a></li> <li><a href="https://www.bancomundial.org/es/region/lac">América Latina y el Caribe</a></li> <li><a href="https://www.bancomundial.org/es/region/mena/overview">Oriente Medio y Norte de África</a></li> <li><a href="https://www.bancomundial.org/es/region/sar/overview">Asia meridional</a></li> </ul> </div> <div class="lp__megamenu_sublist col-lg-6 col-md-6 col-sm-6"> <div class="h5" role="heading" aria-level="2" tabindex="0">Grupo de países</div> <ul> <li><a href="https://www.worldbank.org/en/country/eu">Unión Europea (i)</a></li> <li><a href="https://www.worldbank.org/en/country/mic">Países de ingreso mediano (i)</a></li> <li><a href="https://www.worldbank.org/en/country/caribbean">Comunidad del Caribe (Caricom) (i)</a></li> <li><a href="https://www.worldbank.org/en/country/pacificislands">Islas del Pacífico (i)</a></li> <li><a href="https://www.worldbank.org/en/country/smallstates">Estados pequeños (i)</a></li> <li><a href="https://www.worldbank.org/en/country/gcc">Consejo de Cooperación del Golfo (i)</a></li> <li><a href="https://www.worldbank.org/en/country/westerneurope">Europa oriental (i)</a></li> </ul> </div> </div> </div> </div> </div> </div> </li> <li class="lp__megamenu_list"> <a href="/es/understanding-poverty" class="lp__megamenu_item">ENTENDIENDO LA POBREZA</a> <div class="lp__megamenu_dropdown hidden-xs hidden-sm"> <div class="container"> <div class="row"> <div class="col-lg-4 col-md-4 col-sm-12"> <div class="lp__megamenu_left_col"> <div class="lp__megamenu_img"> <img class="img-responsive" src="https://worldbank.scene7.com/is/image/worldbankprod/megamenu-photo-pakistan" alt="megamenu-image-1" title="UNDERSTANDING POVERTY" tabindex="0"> </div> <p class="lp__megamenu_blurb" tabindex="0">Hay que enfrentar grandes desafíos para ayudar a las personas más pobres del mundo y garantizar que todos se beneficien del crecimiento económico. 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Procesa un promedio de 125 reclamos al año, que abarcan un amplio espectro de cuestiones relacionadas con los proyectos.</p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> <div class="wbl_card section"> <div class="intro_paragraph "> <div class="_loop_lead_paragraph_lg"> <p><p><b><a href="#file">CÓMO PRESENTAR UN RECLAMO</a></b></p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> </div> </div> </div> </div> <div class="col-md-2 colsplit" id=""> <div class=" "> <div class="grid_2_par_1 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="row clearfix full-row-white-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:inherit'>Acerca del GRS</h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="multi_indepth parbase section"> <script src="/etc/designs/wbr/components/playvideo.js"></script> <script src="/etc/designs/wbrrdesign/components/audiotracking.js"></script> <div class="wbgindepth"> <section class="row _loop_slide_2"> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/dec-1/GRS-brochure-shutterstock.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> Folleto sobre el GRS </h4>   <p class="card-description"> Obtenga más información sobre el GRS y su funcionamiento. </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='Lea el folleto sobre el GRS (PDF)' href='https://thedocs.worldbank.org/en/doc/2137358d31c287f600db0df648fb436c-0290032021/original/GRS-Brochure-spanish.pdf' target='_blank'>Lea el folleto sobre el GRS (PDF)</a></li> </ul> </div>  </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/jul-3/grs-faq-pic.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> Preguntas frecuentes sobre el GRS </h4>   <p class="card-description"> </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='Lea las preguntas frecuentes sobre el GRS' href='/es/projects-operations/products-and-services/grievance-redress-service/grs-faq' target='_blank'>Lea las preguntas frecuentes sobre el GRS</a></li> </ul> </div>  </div> </div> </div> </div> </section> </div> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 36px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-darker-blue-components" style=" background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-10 colsplit" id=""> <div class=" "> <div class="grid_10_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="redesign_title parbase section"> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <hr> <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <p><span><div class= 'c14v1-body' style='float: left;'><div class=' c14v1-square-size'><div class='c14v1-square'><img src='/content/dam/photos/220x220/2020/dec/mena-tunisia-hoel-220x220.jpg' class='img-responsive' alt='Image' title=''></div></div></div></span><a id="file"></a></p><h2>Cómo presentar un reclamo</h2><p>Cualquier persona o comunidad que considere que un proyecto respaldado por el Banco Mundial la ha afecte negativamente o es probable que la afecte negativamente puede presentar un reclamo. </p><p> </p><p> </p><p> </p><p><b>El GRS considera que un reclamo es admisible cuando:<br> </b>- se relaciona con un proyecto respaldado por el Banco Mundial que se encuentra en etapa de preparación, está activo o se ha cerrado hace menos de 15 meses;<br>- es presentado por individuos o comunidades (o por sus representantes autorizados) afectados por un proyecto respaldado por el Banco Mundial;<br>- los reclamantes alegan que se han visto o se verán afectados por un proyecto respaldado por el Banco</p><p><b>Mundial.Los reclamos deben dirigirse al GRS y presentarse por escrito a través de los siguientes medios:<br> </b>- por Internet, accediendo al <a href="https://wbgcmsgrs.powerappsportals.com/es-ES/new-complaint/ " target="_blank">formulario electrónico</a>;<br>- mediante un correo electrónico enviado a grievances@worldbank.org;<br>- por carta o mediante entrega en mano en la sede<a href="https://www.bancomundial.org/es/about/contacts"> del Banco Mundial en la ciudad de Washington</a> (Estados Unidos) o en cualquier <a href="https://www.bancomundial.org/es/about/contacts">oficina del Banco Mundial en los países</a> (se deberá imprimir y usar este <a href="https://thedocs.worldbank.org/en/doc/743201426857500569-0290022021/original/GrievanceRedressServiceGRScomplaintform.docx" target="_blank">formulario</a>) (DOCX).</p><p><b>Información que se debe incluir en un reclamo</b></p><p>En los reclamos se debe consignar lo siguiente:<br>- identificar el proyecto al que se refiere;<br>- indicar con claridad los impactos negativos del proyecto;<br>- identificar a las personas que presentan el reclamo;<br>- indicar si quien formula el reclamo es el representante de las personas o las comunidades afectadas por el proyecto;<br>- en caso de que lo formule un representante, incluir el nombre, la firma y los datos de contacto, y acreditar por escrito la facultad del representante para actuar como tal.</p><p>No es necesario incluir pruebas de respaldo en el reclamo, pero pueden resultar útiles para el análisis y la resolución. También se pueden incluir sugerencias sobre cómo resolver el reclamo. Todos los reclamos se tratan de forma confidencial. El GRS no difunde ningún dato personal que pueda revelar la identidad de los reclamantes sin su consentimiento.</p><p><u><a href="https://thedocs.worldbank.org/en/doc/4cd2d18294adfc63804e808dec814708-0290032021/original/Data-privacy-of-the-GRS-spanish.pdf" target="_blank">Aviso del GRS sobre la privacidad de los datos personales y el consentimiento</a></u></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-gray-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:Left Align'>Reclamos presentados al GRS</h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <h3>Seguimiento de casos admitidos por el GRS <br><a href="https://thedocs.worldbank.org/en/doc/383781466604694992-0290022021/original/GRScaselog.pdf">Ver todos los casos del GRS</a> <span style="font-weight: normal;">(PDF)(i)</span></h3><h3><span><div class= 'c14v1-body' style=''><div class=' c14v1-full-size'><div class='c14v1-full'><img src='/content/dam/photos/480x225/2021/mar/spanish-GRS-casespic.png' class='img-responsive' alt='Image' title=''></div></div></div></span><br></h3><p><b>El procesamiento de reclamos por el GRS consta de tres pasos principales:</b></p><p>El GRS recibe el reclamo:<br>-   Notifica al reclamante que lo ha recibido.<br>-   Determina si se procesará el reclamo.</p><p>Revisión de los problemas planteados:<br>-  Notifica al reclamante el estado en que se encuentra el caso.<br>-  Solicita información adicional, de ser necesario.</p><p>Solución<br>-  Se propone a los reclamantes una solución y un cronograma.<br>-  Si los reclamantes están de acuerdo, el equipo del proyecto y el organismo de ejecución del proyecto implementan la solución, y el GRS hace el monitoreo correspondiente.<br>- El reclamo se cierra cuando la solución se ha implementado en su totalidad.</p><h3> </h3><h2><b>Informes anuales del GRS (i)</b></h2><p><a href="https://pubdocs.worldbank.org/en/735981610131855597/GRS-AnnualReport-FY20.pdf">Ej. de 2020</a><br><a href="https://pubdocs.worldbank.org/en/143681536776465592/GRS-2017AnnualReport.pdf" style="font-weight: normal;">2017</a><br><a href="https://pubdocs.worldbank.org/en/121911510349513569/GRS-Annual-Report-2016.pdf" style="font-weight: normal;">2016</a></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> <div class="multi_indepth parbase section"> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-6 colsplit" id=""> <div class=" "> <div class="grid_6_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_related section">  <div class="related-v1-section "> <h4 class='h4'>ENLACES RELACIONADOS</h4> <div class="blurb-text" > <p><div><b>Políticas del Banco Mundial</b></div> <ul> <li><a href="https://policies.worldbank.org/sites/ppf3/PPFDocuments/Forms/DispPage.aspx?docid=4929ca56-1362-449e-87c0-4d75585648d4&ver=current">Procedimiento del Banco (BP): Servicio de Atención de Reclamos</a> (i)</li> <li><a href="https://projects.bancomundial.org/es/projects-operations/environmental-and-social-framework">Marco Ambiental y Social (MAS)</a></li> <li><a href="https://www.worldbank.org/en/projects-operations/environmental-and-social-policies">Políticas sobre Salvaguardias Ambientales y Sociales</a> (i)</li> <li><a href="https://policies.worldbank.org/sites/ppf3/PPFDocuments/Forms/DispPage.aspx?docid=3693">Política sobre Acceso a la Información</a> (i)</li> </ul> <p><b>Rendición de cuentas del Grupo Banco Mundial</b></p> <ul> <li><a href="https://www.worldbank.org/en/about/unit/integrity-vice-presidency">Oficina de Integridad Institucional</a> (i)</li> <li><a href="https://www.inspectionpanel.org/espanol">Panel de Inspección</a></li> <li><a href="http://www.cao-ombudsman.org/languages/spanish/">Oficina del Asesor en Cumplimiento/Ombudsman (CAO) de la Corporación Financiera Internacional (IFC)</a> (mecanismo independiente de rendición de cuentas de IFC)</li> </ul> <p><b>Reclamos vinculados con las adquisiciones<br /> </b><a href="https://pubdocs.worldbank.org/en/975671478891365829/Complaints-Guidance-FINAL-Revised.pdf">Instrucciones para presentar reclamos</a> (PDF) (i)</p> </p> </div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 colsplit" id=""> <div class=" "> <div class="grid_6_par_1 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 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