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again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":5,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png","url":"https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853","lastActivityAt":"2024-11-14T22:41:52+00:00","publishedAt":"2024-03-14T15:44:59+00:00","contentType":"productUpdate","replyCount":71,"views":3779,"productAreas":[],"label":""},"config":{"selectedTopic":{"id":6853,"title":"Merge conversations & tickets- Beta available \ud83e\udd29","content":"<section class=\"callout callout-blue\"><div><div><div><div><p><strong>Update \ud83d\udca1<\/strong><br \/>\u00a0<\/p><p>The Merge Conversations &amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":5,"badges":[{"title":"Super user 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days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 馃ぉ</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img 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