Intercom Community

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strive for the same level of excellence.<br \/>\u00a0<\/p><p>We\u2019re so proud of you, and this is just the beginning\u2014exciting things are on the horizon, and we look forward to continuing our work together!<br \/><br \/>\u00a0<\/p>","url":"\/expert-program-welcome-party-75\/congratulations-to-nathan-our-first-top-expert-9879?postid=29048#post29048","creationDate":"2025-03-26T18:04:43+0000","relativeCreationDate":"10 days ago"},"contentType":"discussion","type":4,"likes":9,"hasCurrentUserLiked":false,"hasBestAnswer":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section role="group" class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div 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Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/community" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f5ec3a31-dae7-430b-9d06-e1fb00214fab_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/f5ec3a31-dae7-430b-9d06-e1fb00214fab_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Product Q&A</h3></header><p class="text--meta card-widget-text">Find answers and ask Expert Users for advice</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/knowledge-base" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/df14a74f-6ad7-4e18-badf-1bd641a302ec_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/df14a74f-6ad7-4e18-badf-1bd641a302ec_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">User Tips</h3></header><p class="text--meta card-widget-text">See tips from Users and Intercom Team</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/ideas" 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data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/635ec5ae-41ba-4290-9ea2-6406baf3c0b7_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/635ec5ae-41ba-4290-9ea2-6406baf3c0b7_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Groups</h3></header><p class="text--meta card-widget-text">Join a User Group and connect with peers</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/events" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/f416679d-225e-4981-a1e4-8b260206f3f8_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/f416679d-225e-4981-a1e4-8b260206f3f8_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Events</h3></header><p class="text--meta card-widget-text">Explore upcoming user events & trainings</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 3"><a href="https://community.intercom.com/product-updates" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/bd5da20f-1b90-4af1-912a-609734c00da2_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/bd5da20f-1b90-4af1-912a-609734c00da2_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">News & Updates</h3></header><p class="text--meta card-widget-text">See latest Intercom and Community News</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-11" data-idx="11"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":3819,"type":"productUpdate"},{"id":8019,"type":"productUpdate"}],"firstTopicsNumber":0,"buttonLabel":"","buttonURL":"","subtitle":"","backgroundColor":"","title":"","enablePicker":false,"backgroundColorDisplay":"solid_color","selectedCardsPerRow":"2","selectedMobileLayout":"horizontallyScrollable"},"featuredTopics":[{"id":3819,"title":"New to Intercom Community? Start here \u2728","content":"<h3><strong>Welcome to the\u00a0Intercom\u00a0Community! \ud83d\udc4b\u00a0\u00a0<\/strong><br \/>Here is a\u00a0<a href=\"https:\/\/community.intercom.com\/new-members-41\/welcome-welcome-everyone-3829\">welcome message from Des, Co-founder of Intercom<\/a>\u00a0\ud83e\udd29<br \/><br \/><strong>How to make the most\u00a0of your\u00a0membership?<\/strong><\/h3><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><ul><li>Access the <a href=\"https:\/\/community.intercom.com\/community\">Product Q&amp;A<\/a> -Ask questions and hear back from other users and the Intercom Team.<br \/>\t\u00a0<\/li>\t<li>Discover <a href=\"https:\/\/community.intercom.com\/knowledge-base\">useful tips and workarounds<\/a> from expert users and the Intercom Team.<br \/>\t\u00a0<\/li>\t<li>Join <a href=\"https:\/\/community.intercom.com\/groups\">User Groups<\/a> to connect with like-minded users and elevate your knowledge.<br \/>\t\u00a0<\/li>\t<li>Visit the \u201c<a href=\"https:\/\/community.intercom.com\/ideas\">Product Wishlist<\/a>\u201d page to share product ideas and upvotes.<br \/>\t\u00a0<\/li>\t<li>Access the <a href=\"https:\/\/community.intercom.com\/p\/fin\">Fin Sub-Community<\/a> to learn, share feedback and connect with Fin Users and the Intercom Team.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong>Are you an Intercom Pro or Enthusiast? Join our Expert Program:<\/strong><\/h3><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><ul><li><a href=\"https:\/\/community.intercom.com\/expers-users-42\">Expert Program Hub<\/a>\u00a0- Access your central hub for Expert User articles.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/expers-users-42\/expert-program-benefits-8013\">Expert Program Benefits<\/a>\u00a0- See the rewards you can earn for each level.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/expers-users-42\/exclusive-swag-for-our-expert-members-8030\">Swag<\/a>\u00a0- Check out the swag and branded gifts for\u00a0\u00a0Expert Users.<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/community.intercom.com\/p\/experts\">Hire an Expert Spotlight<\/a>\u00a0- Learn <a href=\"https:\/\/community.intercom.com\/expers-users-42\/hire-an-expert-spotlight-how-to-be-featured-7956\">how to be featured<\/a>?<br \/>\t\u00a0<\/li>\t<li>Join the\u00a0<a href=\"https:\/\/community.intercom.com\/groups\/75?invite=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJncm91cElkIjo3NSwidXNlcklkIjowfQ.wUv9fnD_ibkKWedGhXZRya7w7iT57CAPxMax7pZ58cA\">Expert Program Hub<\/a><a href=\"https:\/\/community.intercom.com\/groups\/expert-program-hub-75\">\u00a0<\/a>to\u00a0begin your journey! \ud83e\udd73\u00a0\u00a0To join, have at least one \"Best\" answer.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3><strong>Ready to join and unlock your free membership benefits?<\/strong><\/h3><ul><li><strong><a href=\"https:\/\/community.intercom.com\/member\/register\">Join the Intercom Community<\/a><\/strong><\/li>\t<li><a href=\"https:\/\/community.intercom.com\/groups\/welcome-party-30\">Join the Welcome Party and introduce yourself<\/a><\/li><\/ul>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Senior Community Program Manager @Intercom","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":6,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"featuredImage":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/423d0325-c065-4811-a402-06d5ef67a4e6_thumb.jpg","url":"https:\/\/community.intercom.com\/product-updates\/new-to-intercom-community-start-here-3819","lastActivityAt":"2023-03-21T15:21:42+00:00","publishedAt":"2023-03-21T15:21:44+00:00","contentType":"productUpdate","replyCount":0,"views":1757,"productAreas":[],"label":""},{"id":8019,"title":"Join the Intercom Expert Program \ud83c\udfc6","content":"<p>\u00a0<\/p><p><strong>\ud83d\udca1 Exciting News!<\/strong><br \/><br \/><strong>Introducing the Expert Program in the Intercom Community!\u00a0<\/strong><br \/>\u00a0<\/p><p>We are thrilled to announce the launch of our brand new Expert Program, designed for our most passionate and knowledgeable users.<br \/><br \/>By joining, you'll have the opportunity to connect with other users, share your expertise, and\u00a0<a href=\"https:\/\/community.intercom.com\/expers-users-42\/expert-program-benefits-8013\">gain recognition and earn rewards<\/a> for your contributions. \ud83c\udf1f<br \/>\u00a0<\/p><p>Join the Expert Program Hub now and start leveraging your knowledge to make a difference!<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><ol><li>Visit the <a href=\"https:\/\/community.intercom.com\/p\/expert-program?\">Expert Program Hub<\/a> to learn more\u00a0\ud83e\udd29<br \/>\t\u00a0<\/li>\t<li><a href=\"https:\/\/forms.gle\/FdbpqUJxkrm7V8XE9\">Submit your application<\/a> to express your interest in joining the program \ud83d\ude80<br \/>\t\u00a0<\/li>\t<li>Join the <a href=\"https:\/\/community.intercom.com\/groups\/75?invite=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJncm91cElkIjo3NSwidXNlcklkIjowfQ.wUv9fnD_ibkKWedGhXZRya7w7iT57CAPxMax7pZ58cA\">Expert Program Welcome Party<\/a> user group to get started \ud83e\udd73<\/li><\/ol><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Senior Community Program Manager 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qa-featured-topics-container homepage-widget-wrapper" style="background-color: ;"><div class="sitewidth"><div class="col"><div class="horizontally-scrollable featured-topics__list" data-bounded-context="Navigation" data-entity="featured-topics"><article class="featured-topic featured-topic--featured-image" style="--cards-per-row: 2"><a href="https://community.intercom.com/product-updates/new-to-intercom-community-start-here-3819" class="featured-topic__url-link" data-track-type="click" data-element-name="Topic link" title="New to Intercom Community? 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Ask here ","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/expert-program-q-a-76"},{"id":77,"type":0,"title":"Expert Profiles","description":"The space where Community Experts showcase their experience and skills","thumbnailImage":null,"parentId":40,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/expert-profiles-77"}],"language":"en","visibleTopicsCount":8,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/community.intercom.com\/welcome-40"},{"id":82,"type":0,"title":"Fin & AI User Tips","description":" Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":84,"type":0,"title":"Fin Tips from Expert Users","description":" Discover top tips and best practices from Fin expert users and industry leaders on how to make the most of using Fin","thumbnailImage":null,"parentId":82,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/fin-tips-from-expert-users-84"},{"id":85,"type":0,"title":"Fin Tips from the Intercom Team","description":" Discover top tips and best practices from the intercom Team on how to make the most of using Fin","thumbnailImage":null,"parentId":82,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/community.intercom.com\/fin-tips-from-the-intercom-team-85"}],"language":"en","visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/community.intercom.com\/fin-ai-user-tips-82"}],"selectedCategoryList":null,"collapsed":null,"displayUnreadPostCount":false,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","unansweredTopicsQuery":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"recentlyActiveTopicsQuery":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"phrases":{"Forum":{"knowledgebase.category":"Category|Categories","forum.expand.trigger":"Collapse or expand","forumList.meta.counter.topic":"{n} topic|{n} topics","forumList.meta.counter.post":"{n} Reply|{n} Replies","forumList.meta.counter.topic.user.new":"{n} new","forumList.meta.counter.post.user.new":"{n} new","Mark forums as read":"Mark forums as read"}},"unAnsweredTopics":{"isGuest":true,"tab":"Help Others","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/android-illegalstateexception-in-taskstackbuilder-when-processing-push-notifications-10069"},"id":"7396","publicId":"10069","title":"[Android] IllegalStateException in TaskStackBuilder when processing push notifications","content":"<p>Hi Intercom team,<\/p><p>We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in\u00a0<code>TaskStackBuilder.getPendingIntent()<\/code>\u00a0with the following stack trace:<br \/>\u00a0<\/p><pre><code> Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333)<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42)<br \/> at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:69)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:64)<br \/> at io.intercom.android.sdk.m5.push.IntercomPushBitmapUtilsKt$loadBitmaps$1.invokeSuspend(IntercomPushBitmapUtils.kt:59)<br \/> at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)<br \/> at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)<br \/> at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:113)<br \/> at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:89)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:586)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:820)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:717)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:704)<br \/><\/code><\/pre><p><br \/>Intercom SDK version:\u00a015.15.0<br \/><br \/>Could you confirm if this is a known issue? If so, is there a recommended workaround or fix?<\/p><p>Any guidance would be greatly appreciated. Thanks!<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T20:42:30+00:00","lastActivityAt":"2025-04-05T20:42:30+00:00","lastContributor":{"id":"10208","username":"JuanFraga","avatar":""},"lastPostId":0,"author":{"id":"10208","username":"JuanFraga","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"15 hours ago"},{"categoryUrl":"https:\/\/community.intercom.com\/messenger-8","topicUrl":{"destination":"https:\/\/community.intercom.com\/messenger-8\/something-s-gone-wrong-next-js-10067"},"id":"7394","publicId":"10067","title":"Something's gone wrong (Next JS)","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/aa2c4344-d6f7-43c9-b166-7090ea278c9e.png\" \/><\/figure><p>Hello there. I recently added the Intercom SDK to my Next JS web app. The problem is that when a user is not authenticated and\u00a0opens the chat and then tries to log in.<br \/><br \/>After logging in, they will receive the attached screenshot error when they try to open a new chat or read the old chat.<br \/><br \/>I added logs to the useEffect and correctly sent user data to the Intercom as options.<br \/><br \/>After reloading the page, it works properly. And I have to mention that if I don\u2019t open the chat before logging in and try to log in, it works well. The problem occurs exactly when I open the chat, for example, on the Login page, and then attempt to log in.<br \/><br \/>Here is my Intercom provider,\u00a0which wrapped `_app.js`:<br \/>\u00a0<\/p><pre><code class=\"language-javascript\">import Intercom, { shutdown } from '@intercom\/messenger-js-sdk';<br \/>import { InitType } from '@intercom\/messenger-js-sdk\/dist\/types';<br \/>import { isEmpty } from 'lodash';<br \/>import { ReactNode, useEffect, useMemo } from 'react';<br \/>import { useSelector } from 'react-redux';<br \/><br \/>import { selectBusiness, selectUser } from 'features\/auth\/authSlice';<br \/>import { getTopAuthorityName } from 'utils';<br \/><br \/>export const APP_ID = process.env.NEXT_PUBLIC_INTERCOM_APP_ID as string;<br \/><br \/>interface Props {<br \/> children: ReactNode;<br \/>}<br \/><br \/>type IntercomOptions = InitType &amp; Record&lt;string, string | undefined&gt;;<br \/><br \/>export const IntercomProvider = ({ children }: Props) =&gt; {<br \/> const user = useSelector(selectUser);<br \/> const business = useSelector(selectBusiness);<br \/><br \/> const intercomOptions = useMemo&lt;IntercomOptions&gt;(() =&gt; {<br \/> if (isEmpty(user) || !user?.intercomUserHash) {<br \/> return { app_id: APP_ID };<br \/> }<br \/><br \/> const options: IntercomOptions = {<br \/> app_id: APP_ID,<br \/> name: `${user.firstName} ${user.lastName}`,<br \/> email: user.email,<br \/> user_hash: user.intercomUserHash,<br \/> user_status: user.status,<br \/> user_role: getTopAuthorityName(user.authorities),<br \/> };<br \/><br \/> if (!isEmpty(business)) {<br \/> if (business?.status) {<br \/> options.business_status = business.status;<br \/> }<br \/><br \/> if (business?.plan?.name) {<br \/> options.business_plan_name = business.plan.name;<br \/> }<br \/><br \/> if (business?.name) {<br \/> options.business_name = business.name;<br \/> }<br \/> }<br \/><br \/> return options;<br \/> }, [user, business]);<br \/><br \/> useEffect(() =&gt; {<br \/> shutdown();<br \/><br \/> Intercom(intercomOptions);<br \/><br \/> return () =&gt; {<br \/> shutdown();<br \/> };<br \/> }, [intercomOptions]);<br \/><br \/> return &lt;&gt;{children}&lt;\/&gt;;<br \/>};<br \/><\/code><\/pre><p>\u00a0<\/p>","categoryName":"Messenger","categoryId":"8","contentType":"question","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T00:21:25+00:00","lastActivityAt":"2025-04-05T00:21:25+00:00","lastContributor":{"id":"21188","username":"Amin Azimi","avatar":""},"lastPostId":0,"author":{"id":"21188","username":"Amin Azimi","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/article-help-center-6","topicUrl":{"destination":"https:\/\/community.intercom.com\/article-help-center-6\/is-there-a-way-to-completely-disable-the-send-us-a-message-option-in-the-help-center-10060"},"id":"7390","publicId":"10060","title":"Is there a way to completely disable the \"Send us a message\" option in the Help Center ?","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>Is there a way to completely disable the \u201cSend us a message\u201d located at the bottom of the help center ?\u00a0<br \/><br \/>This option is not present on the first visit of the screen (which is what I want).<br \/>But if a user go to an article, then back, the option shows (which I do not want). (see screenshots without the button on the first visit and with the button on the second visit after seeing an article).<\/p><p>Thanks !<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8fa62e57-4e5e-4bd3-97de-cab448f8d2dc.png\" \/><figcaption>First visit of the Help Center screen (no \u201cSend us a message\u201d button)<br \/>\u200b\u200b\u200b<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e866efd4-1f04-46b6-a71f-b708743623dc.png\" \/><figcaption>Second visit of the Help Center screen, after visiting an article page (there is the \u201cSend us a message\u201d button)<\/figcaption><\/figure><p>\u00a0<\/p>","categoryName":"Article Help Center","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T15:07:47+00:00","lastActivityAt":"2025-04-04T18:58:09+00:00","lastContributor":{"id":"20362","username":"conor","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/62e6f262-426e-412e-acc0-70964676e190.png"},"lastPostId":14623,"author":{"id":"21181","username":"NuncEstBibendum","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29347"},{"categoryUrl":"https:\/\/community.intercom.com\/conversations-9","topicUrl":{"destination":"https:\/\/community.intercom.com\/conversations-9\/what-is-the-basic-of-html-10055"},"id":"7387","publicId":"10055","title":"what is the basic of html?","content":"<p><span style=\"color:#001d35;\"><span style=\"background-color:#ffffff;\">what is the basic of html?<\/span><\/span><\/p><p>\u00a0<\/p>","categoryName":"Conversations","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T09:01:23+00:00","lastActivityAt":"2025-04-04T14:15:47+00:00","lastContributor":{"id":"8880","username":"Tommy Mains","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/dd786f57-2319-461c-910c-90c9d5e550c9.png"},"lastPostId":14622,"author":{"id":"21176","username":"bryan2003","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29343"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-that-can-update-a-customer-ticket-when-a-linked-tracker-ticket-is-updated-9990"},"id":"7348","publicId":"9990","title":"Workflow that can update a customer ticket when a linked tracker ticket is updated.","content":"<p>It would be massively beneficial to enable the ability to create a workflow that can update a customer ticket when a linked tracker ticket is updated. I spoke to Karsten about this in chat and was informed he would submit a feature request for this.\u00a0<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"question","featuredImage":"","likes":1,"views":18,"votes":0,"replyCount":2,"publishedAt":"2025-03-31T17:43:05+00:00","lastActivityAt":"2025-04-04T12:04:28+00:00","lastContributor":{"id":"20433","username":"Matthew Neeley","avatar":""},"lastPostId":14621,"author":{"id":"20433","username":"Matthew Neeley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29339"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/clarification-on-user-matching-for-cobrowse-sessions-in-intercom-10057"},"id":"7389","publicId":"10057","title":"Clarification on User Matching for CoBrowse Sessions in Intercom","content":"<p>Hello<br \/>\u00a0<\/p><p>We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.<br \/><br \/>According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.<br \/><br \/>They mentioned:<br \/>\u201cThe issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.\u201d<br \/><br \/>In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.<br \/><br \/>We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platforms.<br \/><br \/>Can you please confirm what identifiers Intercom and CoBrowse use to match users for co-browsing sessions? If email is required, is there an alternative approach to support guests as well?<br \/><br \/>Looking forward to your guidance on resolving this.<\/p><p>Thanks.<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T11:55:24+00:00","lastActivityAt":"2025-04-04T11:55:24+00:00","lastContributor":{"id":"21180","username":"Ivan Korovkin","avatar":""},"lastPostId":0,"author":{"id":"21180","username":"Ivan Korovkin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32","topicUrl":{"destination":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32\/wha-are-the-benefits-of-traveling-10052"},"id":"7384","publicId":"10052","title":"Wha are the Benefits of Traveling","content":"<p>Traveling offers a wide range of benefits, both personal and professional. Here are some of the key advantages:<\/p><ol><li>\t<p><strong>Broadened Perspective<\/strong>: Traveling exposes you to different cultures, lifestyles, and ways of thinking. This can help expand your worldview, making you more open-minded and empathetic.<\/p>\t<\/li>\t<li>\t<p><strong>Personal Growth<\/strong>: Navigating unfamiliar places, learning new languages, and stepping out of your comfort zone can boost confidence and help you develop valuable life skills.<\/p>\t<\/li>\t<li>\t<p><strong>Stress Relief<\/strong>: Taking a break from daily routines and work pressures can offer much-needed relaxation, helping to reduce stress and promote mental well-being.<\/p>\t<\/li>\t<li>\t<p><strong>Inspiration and Creativity<\/strong>: New environments often spark creativity. Whether it's seeing new art, experiencing unique landscapes, or meeting new people, travel can inspire fresh ideas and perspectives.<\/p>\t<\/li>\t<li>\t<p><strong>Improved Relationships<\/strong>: Traveling with family, friends, or loved ones can deepen bonds and create lasting memories. Shared experiences can strengthen relationships and provide opportunities for growth.<\/p>\t<\/li>\t<li>\t<p><strong>Physical Health<\/strong>: Depending on the type of travel, you might engage in physical activities like hiking, swimming, or exploring on foot, which can improve your physical health and fitness.<\/p>\t<\/li>\t<li>\t<p><strong>Learning Opportunities<\/strong>: Traveling gives you the chance to learn new languages, history, or skills, especially when visiting historical landmarks, museums, or participating in local traditions.<\/p>\t<\/li>\t<li>\t<p><strong>Boosted Happiness<\/strong>: The anticipation of a trip and the joy of experiencing something new can significantly boost your mood. Travel experiences often create lasting positive memories.<\/p>\t<\/li>\t<li>\t<p><strong>Networking<\/strong>: Traveling, especially for business, allows you to meet new people and build professional relationships. This can open doors to new opportunities and collaborations.<\/p>\t<\/li>\t<li>\t<p><strong>Increased Flexibility and Adaptability<\/strong>: When you travel, you often have to adapt to new situations, whether it's navigating transportation systems or dealing with unexpected changes. This can enhance your problem-solving skills and flexibility in everyday life.<\/p>\t<\/li><\/ol><p>Whether for relaxation, adventure, or education, travel enriches the mind, body, and spirit in numerous ways. Do you have any specific types of travel that interest you?<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Tips, Tricks and Workarounds","categoryId":"32","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T08:28:17+00:00","lastActivityAt":"2025-04-04T08:28:17+00:00","lastContributor":{"id":"21175","username":"tripti","avatar":""},"lastPostId":0,"author":{"id":"21175","username":"tripti","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/build-error-on-android-using-react-native-10050"},"id":"7382","publicId":"10050","title":"Build error on Android using React Native","content":"<p>Please help. I cannot build a release apk\/aab, I\u2019m getting the following error:<\/p><p>\u00a0<\/p><p><strong>&gt; Task :app:compileReleaseKotlin FAILED<\/strong><\/p><p><strong>e: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errors<\/strong><\/p><p><strong>e: file:\/\/\/Users\/builder\/.gradle\/caches\/transforms-4\/a23eb7edad52ffdf2e2ff09828f4ac13\/transformed\/jetified-intercom-sdk-base-15.15.1-api.jar!\/META-INF\/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.<\/strong><\/p><p><strong>Classes that weren't resolved: &gt; com.google.common.util.concurrent.ListenableFuture<\/strong><\/p><p>\u00a0<\/p><p>I\u2019m using the latest version of the library (8.3.0), and my build.gradle is:<\/p><p>\u00a0<\/p><p>buildToolsVersion = \"35.0.0\"<br \/>minSdkVersion = 23<br \/>compileSdkVersion = 35<br \/>targetSdkVersion = 35<br \/>ndkVersion = \"26.1.10909125\"<br \/>kotlinVersion = \"1.9.22\"<\/p><p>\u00a0<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":2,"views":17,"votes":0,"replyCount":1,"publishedAt":"2025-04-03T21:15:43+00:00","lastActivityAt":"2025-04-04T05:03:34+00:00","lastContributor":{"id":"20537","username":"Matias Tebele","avatar":""},"lastPostId":14618,"author":{"id":"20537","username":"Matias Tebele","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29328"},{"categoryUrl":"https:\/\/community.intercom.com\/fin-ai-agent-59","topicUrl":{"destination":"https:\/\/community.intercom.com\/fin-ai-agent-59\/confluence-folders-and-subfolders-integration-10047"},"id":"7381","publicId":"10047","title":"Confluence Folders and subfolders integration","content":"<p>Currently when syncing with Confluence, the only visible sources are those contained within \u2018Pages\u2019. Anything that\u2019s in a folder or subfolder is hidden and so cannot be located and used for FIN or CoPilot. Is there a workaround for this that doesn\u2019t mean we have to remove everything from the folders and have 1000 individual pages for our knowledge base?\u00a0<\/p><p>Has anyone found a workaround that isn\u2019t too time consuming?<\/p>","categoryName":"Fin AI Agent","categoryId":"59","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-04-03T16:56:51+00:00","lastActivityAt":"2025-04-03T16:56:51+00:00","lastContributor":{"id":"21164","username":"Will Stanley","avatar":""},"lastPostId":0,"author":{"id":"21164","username":"Will Stanley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/hey-we-would-like-to-add-report-a-bug-request-a-feature-functionality-to-our-intercom-chatbox-we-want-all-this-data-to-go-directly-to-clickup-so-our-developers-can-access-it-2630"},"id":"2473","publicId":"2630","title":"Hey! We would like to add \"Report a Bug\" & \"Request a Feature\" functionality to our Intercom chatbox. We want all this data to go directly to Clickup so our developers can access it.","content":"<p>How to achieve this? Could someone kindly help or divert me to an article\/video I can refer to. Please do help me out, thank you!<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":1,"views":96,"votes":0,"replyCount":2,"publishedAt":"2022-12-15T12:26:00+00:00","lastActivityAt":"2025-04-03T13:49:46+00:00","lastContributor":{"id":"19834","username":"Melinda Brown","avatar":""},"lastPostId":14615,"author":{"id":"7929","username":"Ahsan F","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29319"}],"authors":{"7929":{"id":7929,"url":"\/members\/ahsan-f-7929","name":"Ahsan F","avatar":"","userTitle":"New 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Active","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Answered","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/android-illegalstateexception-in-taskstackbuilder-when-processing-push-notifications-10069"},"id":"7396","publicId":"10069","title":"[Android] IllegalStateException in TaskStackBuilder when processing push notifications","content":"<p>Hi Intercom team,<\/p><p>We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in\u00a0<code>TaskStackBuilder.getPendingIntent()<\/code>\u00a0with the following stack trace:<br \/>\u00a0<\/p><pre><code> Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333)<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42)<br \/> at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:69)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:64)<br \/> at io.intercom.android.sdk.m5.push.IntercomPushBitmapUtilsKt$loadBitmaps$1.invokeSuspend(IntercomPushBitmapUtils.kt:59)<br \/> at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)<br \/> at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)<br \/> at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:113)<br \/> at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:89)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:586)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:820)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:717)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:704)<br \/><\/code><\/pre><p><br \/>Intercom SDK version:\u00a015.15.0<br \/><br \/>Could you confirm if this is a known issue? If so, is there a recommended workaround or fix?<\/p><p>Any guidance would be greatly appreciated. Thanks!<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T20:42:30+00:00","lastActivityAt":"2025-04-05T20:42:30+00:00","lastContributor":{"id":"10208","username":"JuanFraga","avatar":""},"lastPostId":0,"author":{"id":"10208","username":"JuanFraga","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"15 hours ago"},{"categoryUrl":"https:\/\/community.intercom.com\/messenger-8","topicUrl":{"destination":"https:\/\/community.intercom.com\/messenger-8\/something-s-gone-wrong-next-js-10067"},"id":"7394","publicId":"10067","title":"Something's gone wrong (Next JS)","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/aa2c4344-d6f7-43c9-b166-7090ea278c9e.png\" \/><\/figure><p>Hello there. I recently added the Intercom SDK to my Next JS web app. The problem is that when a user is not authenticated and\u00a0opens the chat and then tries to log in.<br \/><br \/>After logging in, they will receive the attached screenshot error when they try to open a new chat or read the old chat.<br \/><br \/>I added logs to the useEffect and correctly sent user data to the Intercom as options.<br \/><br \/>After reloading the page, it works properly. And I have to mention that if I don\u2019t open the chat before logging in and try to log in, it works well. The problem occurs exactly when I open the chat, for example, on the Login page, and then attempt to log in.<br \/><br \/>Here is my Intercom provider,\u00a0which wrapped `_app.js`:<br \/>\u00a0<\/p><pre><code class=\"language-javascript\">import Intercom, { shutdown } from '@intercom\/messenger-js-sdk';<br \/>import { InitType } from '@intercom\/messenger-js-sdk\/dist\/types';<br \/>import { isEmpty } from 'lodash';<br \/>import { ReactNode, useEffect, useMemo } from 'react';<br \/>import { useSelector } from 'react-redux';<br \/><br \/>import { selectBusiness, selectUser } from 'features\/auth\/authSlice';<br \/>import { getTopAuthorityName } from 'utils';<br \/><br \/>export const APP_ID = process.env.NEXT_PUBLIC_INTERCOM_APP_ID as string;<br \/><br \/>interface Props {<br \/> children: ReactNode;<br \/>}<br \/><br \/>type IntercomOptions = InitType &amp; Record&lt;string, string | undefined&gt;;<br \/><br \/>export const IntercomProvider = ({ children }: Props) =&gt; {<br \/> const user = useSelector(selectUser);<br \/> const business = useSelector(selectBusiness);<br \/><br \/> const intercomOptions = useMemo&lt;IntercomOptions&gt;(() =&gt; {<br \/> if (isEmpty(user) || !user?.intercomUserHash) {<br \/> return { app_id: APP_ID };<br \/> }<br \/><br \/> const options: IntercomOptions = {<br \/> app_id: APP_ID,<br \/> name: `${user.firstName} ${user.lastName}`,<br \/> email: user.email,<br \/> user_hash: user.intercomUserHash,<br \/> user_status: user.status,<br \/> user_role: getTopAuthorityName(user.authorities),<br \/> };<br \/><br \/> if (!isEmpty(business)) {<br \/> if (business?.status) {<br \/> options.business_status = business.status;<br \/> }<br \/><br \/> if (business?.plan?.name) {<br \/> options.business_plan_name = business.plan.name;<br \/> }<br \/><br \/> if (business?.name) {<br \/> options.business_name = business.name;<br \/> }<br \/> }<br \/><br \/> return options;<br \/> }, [user, business]);<br \/><br \/> useEffect(() =&gt; {<br \/> shutdown();<br \/><br \/> Intercom(intercomOptions);<br \/><br \/> return () =&gt; {<br \/> shutdown();<br \/> };<br \/> }, [intercomOptions]);<br \/><br \/> return &lt;&gt;{children}&lt;\/&gt;;<br \/>};<br \/><\/code><\/pre><p>\u00a0<\/p>","categoryName":"Messenger","categoryId":"8","contentType":"question","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T00:21:25+00:00","lastActivityAt":"2025-04-05T00:21:25+00:00","lastContributor":{"id":"21188","username":"Amin Azimi","avatar":""},"lastPostId":0,"author":{"id":"21188","username":"Amin Azimi","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/article-help-center-6","topicUrl":{"destination":"https:\/\/community.intercom.com\/article-help-center-6\/is-there-a-way-to-completely-disable-the-send-us-a-message-option-in-the-help-center-10060"},"id":"7390","publicId":"10060","title":"Is there a way to completely disable the \"Send us a message\" option in the Help Center ?","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>Is there a way to completely disable the \u201cSend us a message\u201d located at the bottom of the help center ?\u00a0<br \/><br \/>This option is not present on the first visit of the screen (which is what I want).<br \/>But if a user go to an article, then back, the option shows (which I do not want). (see screenshots without the button on the first visit and with the button on the second visit after seeing an article).<\/p><p>Thanks !<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8fa62e57-4e5e-4bd3-97de-cab448f8d2dc.png\" \/><figcaption>First visit of the Help Center screen (no \u201cSend us a message\u201d button)<br \/>\u200b\u200b\u200b<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e866efd4-1f04-46b6-a71f-b708743623dc.png\" \/><figcaption>Second visit of the Help Center screen, after visiting an article page (there is the \u201cSend us a message\u201d button)<\/figcaption><\/figure><p>\u00a0<\/p>","categoryName":"Article Help Center","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T15:07:47+00:00","lastActivityAt":"2025-04-04T18:58:09+00:00","lastContributor":{"id":"20362","username":"conor","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/62e6f262-426e-412e-acc0-70964676e190.png"},"lastPostId":14623,"author":{"id":"21181","username":"NuncEstBibendum","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29347"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-clarification-request-to-redirect-and-call-attention-to-missed-convos-and-tickets-after-a-duration-of-time-10061"},"id":"1246","publicId":"10061","title":"Workflow clarification request to redirect and call attention to missed convos and tickets after a duration of time","content":"<p>I have a current Workflow planned where if teammate has replied is false, no one is assigned, and the last time the user was last heard from 3 days ago, it should tag the conversation as a missed connection and put an internal note to call on internal admins to view. I want this to be configured with business hours in mind so that weekends and holidays don\u2019t count towards the 3 day rule. Would adding AND during default office hours work in this way, or would it recognize the workflow and scan for missed convos during business hours only, or only let us know during business hours, etc. I\u2019m a bit unclear about how this will operate from the condition descriptions and am unable to preview<\/p><p><img alt=\"Screenshot_42.png\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=9e01b7f061&amp;attid=0.1&amp;permmsgid=msg-a:r3857863609517363109&amp;th=195f7cc9da6eceff&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-a:r3857863609517363109&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9SDumjtAbFUyxEnkwwTNrPoFwx1AfnquyRv4gd1EVebW6gL0RqCgIbStg_MGrgvBOVAAkoTMSasePmMkhCrUR49hGLIVDaOhDeNk-Zmo3cWkbLZs958Z3U4qg&amp;disp=emb&amp;realattid=ii_m909horv0&amp;zw\" width=\"412\" \/><\/p><p>\u00a0<\/p><p>Are there other time\/duration related conditions that are possible for workflows, such as giving a general date range (weekly, weekdays, weekends, etc.) that are on the way or being considered for the product roadmap in terms of workflow building?<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"conversation","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T16:33:26+00:00","lastActivityAt":"2025-04-04T16:33:26+00:00","lastContributor":{"id":"20106","username":"Christina Kenney","avatar":""},"lastPostId":0,"author":{"id":"20106","username":"Christina Kenney","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/conversations-9","topicUrl":{"destination":"https:\/\/community.intercom.com\/conversations-9\/what-is-the-basic-of-html-10055"},"id":"7387","publicId":"10055","title":"what is the basic of html?","content":"<p><span style=\"color:#001d35;\"><span style=\"background-color:#ffffff;\">what is the basic of html?<\/span><\/span><\/p><p>\u00a0<\/p>","categoryName":"Conversations","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T09:01:23+00:00","lastActivityAt":"2025-04-04T14:15:47+00:00","lastContributor":{"id":"8880","username":"Tommy Mains","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/dd786f57-2319-461c-910c-90c9d5e550c9.png"},"lastPostId":14622,"author":{"id":"21176","username":"bryan2003","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29343"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-that-can-update-a-customer-ticket-when-a-linked-tracker-ticket-is-updated-9990"},"id":"7348","publicId":"9990","title":"Workflow that can update a customer ticket when a linked tracker ticket is updated.","content":"<p>It would be massively beneficial to enable the ability to create a workflow that can update a customer ticket when a linked tracker ticket is updated. I spoke to Karsten about this in chat and was informed he would submit a feature request for this.\u00a0<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"question","featuredImage":"","likes":1,"views":18,"votes":0,"replyCount":2,"publishedAt":"2025-03-31T17:43:05+00:00","lastActivityAt":"2025-04-04T12:04:28+00:00","lastContributor":{"id":"20433","username":"Matthew Neeley","avatar":""},"lastPostId":14621,"author":{"id":"20433","username":"Matthew Neeley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29339"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/clarification-on-user-matching-for-cobrowse-sessions-in-intercom-10057"},"id":"7389","publicId":"10057","title":"Clarification on User Matching for CoBrowse Sessions in Intercom","content":"<p>Hello<br \/>\u00a0<\/p><p>We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.<br \/><br \/>According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.<br \/><br \/>They mentioned:<br \/>\u201cThe issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.\u201d<br \/><br \/>In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.<br \/><br \/>We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platforms.<br \/><br \/>Can you please confirm what identifiers Intercom and CoBrowse use to match users for co-browsing sessions? If email is required, is there an alternative approach to support guests as well?<br \/><br \/>Looking forward to your guidance on resolving this.<\/p><p>Thanks.<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T11:55:24+00:00","lastActivityAt":"2025-04-04T11:55:24+00:00","lastContributor":{"id":"21180","username":"Ivan Korovkin","avatar":""},"lastPostId":0,"author":{"id":"21180","username":"Ivan Korovkin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/how-do-you-keep-intercom-and-pipedrive-in-sync-without-manual-work-9770"},"id":"7204","publicId":"9770","title":"How do you keep Intercom and Pipedrive in sync without manual work?","content":"<p>I\u2019m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don\u2019t always get updated, and sales reps miss important context from past conversations.<br \/><br \/>I\u2019d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":3,"publishedAt":"2025-03-21T12:08:55+00:00","lastActivityAt":"2025-04-04T10:52:06+00:00","lastContributor":{"id":"21178","username":"davidtom","avatar":""},"lastPostId":14620,"author":{"id":"20917","username":"JamesDavis","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":true,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29337"},{"categoryUrl":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32","topicUrl":{"destination":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32\/wha-are-the-benefits-of-traveling-10052"},"id":"7384","publicId":"10052","title":"Wha are the Benefits of Traveling","content":"<p>Traveling offers a wide range of benefits, both personal and professional. Here are some of the key advantages:<\/p><ol><li>\t<p><strong>Broadened Perspective<\/strong>: Traveling exposes you to different cultures, lifestyles, and ways of thinking. This can help expand your worldview, making you more open-minded and empathetic.<\/p>\t<\/li>\t<li>\t<p><strong>Personal Growth<\/strong>: Navigating unfamiliar places, learning new languages, and stepping out of your comfort zone can boost confidence and help you develop valuable life skills.<\/p>\t<\/li>\t<li>\t<p><strong>Stress Relief<\/strong>: Taking a break from daily routines and work pressures can offer much-needed relaxation, helping to reduce stress and promote mental well-being.<\/p>\t<\/li>\t<li>\t<p><strong>Inspiration and Creativity<\/strong>: New environments often spark creativity. Whether it's seeing new art, experiencing unique landscapes, or meeting new people, travel can inspire fresh ideas and perspectives.<\/p>\t<\/li>\t<li>\t<p><strong>Improved Relationships<\/strong>: Traveling with family, friends, or loved ones can deepen bonds and create lasting memories. Shared experiences can strengthen relationships and provide opportunities for growth.<\/p>\t<\/li>\t<li>\t<p><strong>Physical Health<\/strong>: Depending on the type of travel, you might engage in physical activities like hiking, swimming, or exploring on foot, which can improve your physical health and fitness.<\/p>\t<\/li>\t<li>\t<p><strong>Learning Opportunities<\/strong>: Traveling gives you the chance to learn new languages, history, or skills, especially when visiting historical landmarks, museums, or participating in local traditions.<\/p>\t<\/li>\t<li>\t<p><strong>Boosted Happiness<\/strong>: The anticipation of a trip and the joy of experiencing something new can significantly boost your mood. Travel experiences often create lasting positive memories.<\/p>\t<\/li>\t<li>\t<p><strong>Networking<\/strong>: Traveling, especially for business, allows you to meet new people and build professional relationships. This can open doors to new opportunities and collaborations.<\/p>\t<\/li>\t<li>\t<p><strong>Increased Flexibility and Adaptability<\/strong>: When you travel, you often have to adapt to new situations, whether it's navigating transportation systems or dealing with unexpected changes. This can enhance your problem-solving skills and flexibility in everyday life.<\/p>\t<\/li><\/ol><p>Whether for relaxation, adventure, or education, travel enriches the mind, body, and spirit in numerous ways. Do you have any specific types of travel that interest you?<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Tips, Tricks and Workarounds","categoryId":"32","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T08:28:17+00:00","lastActivityAt":"2025-04-04T08:28:17+00:00","lastContributor":{"id":"21175","username":"tripti","avatar":""},"lastPostId":0,"author":{"id":"21175","username":"tripti","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/build-error-on-android-using-react-native-10050"},"id":"7382","publicId":"10050","title":"Build error on Android using React Native","content":"<p>Please help. I cannot build a release apk\/aab, I\u2019m getting the following error:<\/p><p>\u00a0<\/p><p><strong>&gt; Task :app:compileReleaseKotlin FAILED<\/strong><\/p><p><strong>e: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errors<\/strong><\/p><p><strong>e: file:\/\/\/Users\/builder\/.gradle\/caches\/transforms-4\/a23eb7edad52ffdf2e2ff09828f4ac13\/transformed\/jetified-intercom-sdk-base-15.15.1-api.jar!\/META-INF\/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.<\/strong><\/p><p><strong>Classes that weren't resolved: &gt; com.google.common.util.concurrent.ListenableFuture<\/strong><\/p><p>\u00a0<\/p><p>I\u2019m using the latest version of the library (8.3.0), and my build.gradle is:<\/p><p>\u00a0<\/p><p>buildToolsVersion = \"35.0.0\"<br \/>minSdkVersion = 23<br \/>compileSdkVersion = 35<br \/>targetSdkVersion = 35<br \/>ndkVersion = \"26.1.10909125\"<br \/>kotlinVersion = \"1.9.22\"<\/p><p>\u00a0<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":2,"views":17,"votes":0,"replyCount":1,"publishedAt":"2025-04-03T21:15:43+00:00","lastActivityAt":"2025-04-04T05:03:34+00:00","lastContributor":{"id":"20537","username":"Matias Tebele","avatar":""},"lastPostId":14618,"author":{"id":"20537","username":"Matias 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Participant","color":""},"postCount":1},"20362":{"id":20362,"url":"\/members\/conor-20362","name":"conor","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/62e6f262-426e-412e-acc0-70964676e190.png","userTitle":"Innovator \u2728","userLevel":2,"badges":[{"url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png","title":"Super user \u2b50"},{"url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg","title":"Active 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Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"21181":{"id":21181,"url":"\/members\/nuncestbibendum-21181","name":"NuncEstBibendum","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"21188":{"id":21188,"url":"\/members\/amin-azimi-21188","name":"Amin Azimi","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0}}},"unAnsweredTopicsList":{"isGuest":true,"tab":"Help Others","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/android-illegalstateexception-in-taskstackbuilder-when-processing-push-notifications-10069"},"id":"7396","publicId":"10069","title":"[Android] IllegalStateException in TaskStackBuilder when processing push notifications","content":"<p>Hi Intercom team,<\/p><p>We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in\u00a0<code>TaskStackBuilder.getPendingIntent()<\/code>\u00a0with the following stack trace:<br \/>\u00a0<\/p><pre><code> Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333)<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42)<br \/> at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:69)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:64)<br \/> at io.intercom.android.sdk.m5.push.IntercomPushBitmapUtilsKt$loadBitmaps$1.invokeSuspend(IntercomPushBitmapUtils.kt:59)<br \/> at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)<br \/> at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)<br \/> at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:113)<br \/> at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:89)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:586)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:820)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:717)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:704)<br \/><\/code><\/pre><p><br \/>Intercom SDK version:\u00a015.15.0<br \/><br \/>Could you confirm if this is a known issue? If so, is there a recommended workaround or fix?<\/p><p>Any guidance would be greatly appreciated. Thanks!<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T20:42:30+00:00","lastActivityAt":"2025-04-05T20:42:30+00:00","lastContributor":{"id":"10208","username":"JuanFraga","avatar":""},"lastPostId":0,"author":{"id":"10208","username":"JuanFraga","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"15 hours ago"},{"categoryUrl":"https:\/\/community.intercom.com\/messenger-8","topicUrl":{"destination":"https:\/\/community.intercom.com\/messenger-8\/something-s-gone-wrong-next-js-10067"},"id":"7394","publicId":"10067","title":"Something's gone wrong (Next JS)","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/aa2c4344-d6f7-43c9-b166-7090ea278c9e.png\" \/><\/figure><p>Hello there. I recently added the Intercom SDK to my Next JS web app. The problem is that when a user is not authenticated and\u00a0opens the chat and then tries to log in.<br \/><br \/>After logging in, they will receive the attached screenshot error when they try to open a new chat or read the old chat.<br \/><br \/>I added logs to the useEffect and correctly sent user data to the Intercom as options.<br \/><br \/>After reloading the page, it works properly. And I have to mention that if I don\u2019t open the chat before logging in and try to log in, it works well. The problem occurs exactly when I open the chat, for example, on the Login page, and then attempt to log in.<br \/><br \/>Here is my Intercom provider,\u00a0which wrapped `_app.js`:<br \/>\u00a0<\/p><pre><code class=\"language-javascript\">import Intercom, { shutdown } from '@intercom\/messenger-js-sdk';<br \/>import { InitType } from '@intercom\/messenger-js-sdk\/dist\/types';<br \/>import { isEmpty } from 'lodash';<br \/>import { ReactNode, useEffect, useMemo } from 'react';<br \/>import { useSelector } from 'react-redux';<br \/><br \/>import { selectBusiness, selectUser } from 'features\/auth\/authSlice';<br \/>import { getTopAuthorityName } from 'utils';<br \/><br \/>export const APP_ID = process.env.NEXT_PUBLIC_INTERCOM_APP_ID as string;<br \/><br \/>interface Props {<br \/> children: ReactNode;<br \/>}<br \/><br \/>type IntercomOptions = InitType &amp; Record&lt;string, string | undefined&gt;;<br \/><br \/>export const IntercomProvider = ({ children }: Props) =&gt; {<br \/> const user = useSelector(selectUser);<br \/> const business = useSelector(selectBusiness);<br \/><br \/> const intercomOptions = useMemo&lt;IntercomOptions&gt;(() =&gt; {<br \/> if (isEmpty(user) || !user?.intercomUserHash) {<br \/> return { app_id: APP_ID };<br \/> }<br \/><br \/> const options: IntercomOptions = {<br \/> app_id: APP_ID,<br \/> name: `${user.firstName} ${user.lastName}`,<br \/> email: user.email,<br \/> user_hash: user.intercomUserHash,<br \/> user_status: user.status,<br \/> user_role: getTopAuthorityName(user.authorities),<br \/> };<br \/><br \/> if (!isEmpty(business)) {<br \/> if (business?.status) {<br \/> options.business_status = business.status;<br \/> }<br \/><br \/> if (business?.plan?.name) {<br \/> options.business_plan_name = business.plan.name;<br \/> }<br \/><br \/> if (business?.name) {<br \/> options.business_name = business.name;<br \/> }<br \/> }<br \/><br \/> return options;<br \/> }, [user, business]);<br \/><br \/> useEffect(() =&gt; {<br \/> shutdown();<br \/><br \/> Intercom(intercomOptions);<br \/><br \/> return () =&gt; {<br \/> shutdown();<br \/> };<br \/> }, [intercomOptions]);<br \/><br \/> return &lt;&gt;{children}&lt;\/&gt;;<br \/>};<br \/><\/code><\/pre><p>\u00a0<\/p>","categoryName":"Messenger","categoryId":"8","contentType":"question","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T00:21:25+00:00","lastActivityAt":"2025-04-05T00:21:25+00:00","lastContributor":{"id":"21188","username":"Amin Azimi","avatar":""},"lastPostId":0,"author":{"id":"21188","username":"Amin Azimi","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/article-help-center-6","topicUrl":{"destination":"https:\/\/community.intercom.com\/article-help-center-6\/is-there-a-way-to-completely-disable-the-send-us-a-message-option-in-the-help-center-10060"},"id":"7390","publicId":"10060","title":"Is there a way to completely disable the \"Send us a message\" option in the Help Center ?","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>Is there a way to completely disable the \u201cSend us a message\u201d located at the bottom of the help center ?\u00a0<br \/><br \/>This option is not present on the first visit of the screen (which is what I want).<br \/>But if a user go to an article, then back, the option shows (which I do not want). (see screenshots without the button on the first visit and with the button on the second visit after seeing an article).<\/p><p>Thanks !<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8fa62e57-4e5e-4bd3-97de-cab448f8d2dc.png\" \/><figcaption>First visit of the Help Center screen (no \u201cSend us a message\u201d button)<br \/>\u200b\u200b\u200b<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e866efd4-1f04-46b6-a71f-b708743623dc.png\" \/><figcaption>Second visit of the Help Center screen, after visiting an article page (there is the \u201cSend us a message\u201d button)<\/figcaption><\/figure><p>\u00a0<\/p>","categoryName":"Article Help Center","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T15:07:47+00:00","lastActivityAt":"2025-04-04T18:58:09+00:00","lastContributor":{"id":"20362","username":"conor","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/62e6f262-426e-412e-acc0-70964676e190.png"},"lastPostId":14623,"author":{"id":"21181","username":"NuncEstBibendum","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29347"},{"categoryUrl":"https:\/\/community.intercom.com\/conversations-9","topicUrl":{"destination":"https:\/\/community.intercom.com\/conversations-9\/what-is-the-basic-of-html-10055"},"id":"7387","publicId":"10055","title":"what is the basic of html?","content":"<p><span style=\"color:#001d35;\"><span style=\"background-color:#ffffff;\">what is the basic of html?<\/span><\/span><\/p><p>\u00a0<\/p>","categoryName":"Conversations","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T09:01:23+00:00","lastActivityAt":"2025-04-04T14:15:47+00:00","lastContributor":{"id":"8880","username":"Tommy Mains","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/dd786f57-2319-461c-910c-90c9d5e550c9.png"},"lastPostId":14622,"author":{"id":"21176","username":"bryan2003","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29343"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-that-can-update-a-customer-ticket-when-a-linked-tracker-ticket-is-updated-9990"},"id":"7348","publicId":"9990","title":"Workflow that can update a customer ticket when a linked tracker ticket is updated.","content":"<p>It would be massively beneficial to enable the ability to create a workflow that can update a customer ticket when a linked tracker ticket is updated. I spoke to Karsten about this in chat and was informed he would submit a feature request for this.\u00a0<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"question","featuredImage":"","likes":1,"views":18,"votes":0,"replyCount":2,"publishedAt":"2025-03-31T17:43:05+00:00","lastActivityAt":"2025-04-04T12:04:28+00:00","lastContributor":{"id":"20433","username":"Matthew Neeley","avatar":""},"lastPostId":14621,"author":{"id":"20433","username":"Matthew Neeley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29339"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/clarification-on-user-matching-for-cobrowse-sessions-in-intercom-10057"},"id":"7389","publicId":"10057","title":"Clarification on User Matching for CoBrowse Sessions in Intercom","content":"<p>Hello<br \/>\u00a0<\/p><p>We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.<br \/><br \/>According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.<br \/><br \/>They mentioned:<br \/>\u201cThe issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.\u201d<br \/><br \/>In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.<br \/><br \/>We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platforms.<br \/><br \/>Can you please confirm what identifiers Intercom and CoBrowse use to match users for co-browsing sessions? If email is required, is there an alternative approach to support guests as well?<br \/><br \/>Looking forward to your guidance on resolving this.<\/p><p>Thanks.<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T11:55:24+00:00","lastActivityAt":"2025-04-04T11:55:24+00:00","lastContributor":{"id":"21180","username":"Ivan Korovkin","avatar":""},"lastPostId":0,"author":{"id":"21180","username":"Ivan Korovkin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32","topicUrl":{"destination":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32\/wha-are-the-benefits-of-traveling-10052"},"id":"7384","publicId":"10052","title":"Wha are the Benefits of Traveling","content":"<p>Traveling offers a wide range of benefits, both personal and professional. Here are some of the key advantages:<\/p><ol><li>\t<p><strong>Broadened Perspective<\/strong>: Traveling exposes you to different cultures, lifestyles, and ways of thinking. This can help expand your worldview, making you more open-minded and empathetic.<\/p>\t<\/li>\t<li>\t<p><strong>Personal Growth<\/strong>: Navigating unfamiliar places, learning new languages, and stepping out of your comfort zone can boost confidence and help you develop valuable life skills.<\/p>\t<\/li>\t<li>\t<p><strong>Stress Relief<\/strong>: Taking a break from daily routines and work pressures can offer much-needed relaxation, helping to reduce stress and promote mental well-being.<\/p>\t<\/li>\t<li>\t<p><strong>Inspiration and Creativity<\/strong>: New environments often spark creativity. Whether it's seeing new art, experiencing unique landscapes, or meeting new people, travel can inspire fresh ideas and perspectives.<\/p>\t<\/li>\t<li>\t<p><strong>Improved Relationships<\/strong>: Traveling with family, friends, or loved ones can deepen bonds and create lasting memories. Shared experiences can strengthen relationships and provide opportunities for growth.<\/p>\t<\/li>\t<li>\t<p><strong>Physical Health<\/strong>: Depending on the type of travel, you might engage in physical activities like hiking, swimming, or exploring on foot, which can improve your physical health and fitness.<\/p>\t<\/li>\t<li>\t<p><strong>Learning Opportunities<\/strong>: Traveling gives you the chance to learn new languages, history, or skills, especially when visiting historical landmarks, museums, or participating in local traditions.<\/p>\t<\/li>\t<li>\t<p><strong>Boosted Happiness<\/strong>: The anticipation of a trip and the joy of experiencing something new can significantly boost your mood. Travel experiences often create lasting positive memories.<\/p>\t<\/li>\t<li>\t<p><strong>Networking<\/strong>: Traveling, especially for business, allows you to meet new people and build professional relationships. This can open doors to new opportunities and collaborations.<\/p>\t<\/li>\t<li>\t<p><strong>Increased Flexibility and Adaptability<\/strong>: When you travel, you often have to adapt to new situations, whether it's navigating transportation systems or dealing with unexpected changes. This can enhance your problem-solving skills and flexibility in everyday life.<\/p>\t<\/li><\/ol><p>Whether for relaxation, adventure, or education, travel enriches the mind, body, and spirit in numerous ways. Do you have any specific types of travel that interest you?<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Tips, Tricks and Workarounds","categoryId":"32","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T08:28:17+00:00","lastActivityAt":"2025-04-04T08:28:17+00:00","lastContributor":{"id":"21175","username":"tripti","avatar":""},"lastPostId":0,"author":{"id":"21175","username":"tripti","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/build-error-on-android-using-react-native-10050"},"id":"7382","publicId":"10050","title":"Build error on Android using React Native","content":"<p>Please help. I cannot build a release apk\/aab, I\u2019m getting the following error:<\/p><p>\u00a0<\/p><p><strong>&gt; Task :app:compileReleaseKotlin FAILED<\/strong><\/p><p><strong>e: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errors<\/strong><\/p><p><strong>e: file:\/\/\/Users\/builder\/.gradle\/caches\/transforms-4\/a23eb7edad52ffdf2e2ff09828f4ac13\/transformed\/jetified-intercom-sdk-base-15.15.1-api.jar!\/META-INF\/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.<\/strong><\/p><p><strong>Classes that weren't resolved: &gt; com.google.common.util.concurrent.ListenableFuture<\/strong><\/p><p>\u00a0<\/p><p>I\u2019m using the latest version of the library (8.3.0), and my build.gradle is:<\/p><p>\u00a0<\/p><p>buildToolsVersion = \"35.0.0\"<br \/>minSdkVersion = 23<br \/>compileSdkVersion = 35<br \/>targetSdkVersion = 35<br \/>ndkVersion = \"26.1.10909125\"<br \/>kotlinVersion = \"1.9.22\"<\/p><p>\u00a0<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":2,"views":17,"votes":0,"replyCount":1,"publishedAt":"2025-04-03T21:15:43+00:00","lastActivityAt":"2025-04-04T05:03:34+00:00","lastContributor":{"id":"20537","username":"Matias Tebele","avatar":""},"lastPostId":14618,"author":{"id":"20537","username":"Matias Tebele","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29328"},{"categoryUrl":"https:\/\/community.intercom.com\/fin-ai-agent-59","topicUrl":{"destination":"https:\/\/community.intercom.com\/fin-ai-agent-59\/confluence-folders-and-subfolders-integration-10047"},"id":"7381","publicId":"10047","title":"Confluence Folders and subfolders integration","content":"<p>Currently when syncing with Confluence, the only visible sources are those contained within \u2018Pages\u2019. Anything that\u2019s in a folder or subfolder is hidden and so cannot be located and used for FIN or CoPilot. Is there a workaround for this that doesn\u2019t mean we have to remove everything from the folders and have 1000 individual pages for our knowledge base?\u00a0<\/p><p>Has anyone found a workaround that isn\u2019t too time consuming?<\/p>","categoryName":"Fin AI Agent","categoryId":"59","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-04-03T16:56:51+00:00","lastActivityAt":"2025-04-03T16:56:51+00:00","lastContributor":{"id":"21164","username":"Will Stanley","avatar":""},"lastPostId":0,"author":{"id":"21164","username":"Will Stanley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/hey-we-would-like-to-add-report-a-bug-request-a-feature-functionality-to-our-intercom-chatbox-we-want-all-this-data-to-go-directly-to-clickup-so-our-developers-can-access-it-2630"},"id":"2473","publicId":"2630","title":"Hey! We would like to add \"Report a Bug\" & \"Request a Feature\" functionality to our Intercom chatbox. We want all this data to go directly to Clickup so our developers can access it.","content":"<p>How to achieve this? Could someone kindly help or divert me to an article\/video I can refer to. Please do help me out, thank you!<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":1,"views":96,"votes":0,"replyCount":2,"publishedAt":"2022-12-15T12:26:00+00:00","lastActivityAt":"2025-04-03T13:49:46+00:00","lastContributor":{"id":"19834","username":"Melinda Brown","avatar":""},"lastPostId":14615,"author":{"id":"7929","username":"Ahsan F","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29319"}],"authors":{"7929":{"id":7929,"url":"\/members\/ahsan-f-7929","name":"Ahsan F","avatar":"","userTitle":"New 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Active","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Answered","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/android-illegalstateexception-in-taskstackbuilder-when-processing-push-notifications-10069"},"id":"7396","publicId":"10069","title":"[Android] IllegalStateException in TaskStackBuilder when processing push notifications","content":"<p>Hi Intercom team,<\/p><p>We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in\u00a0<code>TaskStackBuilder.getPendingIntent()<\/code>\u00a0with the following stack trace:<br \/>\u00a0<\/p><pre><code> Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333)<br \/> at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85)<br \/> at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42)<br \/> at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:69)<br \/> at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.invoke(IntercomNotificationHandler.kt:64)<br \/> at io.intercom.android.sdk.m5.push.IntercomPushBitmapUtilsKt$loadBitmaps$1.invokeSuspend(IntercomPushBitmapUtils.kt:59)<br \/> at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)<br \/> at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)<br \/> at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:113)<br \/> at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:89)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:586)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:820)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:717)<br \/> at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:704)<br \/><\/code><\/pre><p><br \/>Intercom SDK version:\u00a015.15.0<br \/><br \/>Could you confirm if this is a known issue? If so, is there a recommended workaround or fix?<\/p><p>Any guidance would be greatly appreciated. Thanks!<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T20:42:30+00:00","lastActivityAt":"2025-04-05T20:42:30+00:00","lastContributor":{"id":"10208","username":"JuanFraga","avatar":""},"lastPostId":0,"author":{"id":"10208","username":"JuanFraga","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"15 hours ago"},{"categoryUrl":"https:\/\/community.intercom.com\/messenger-8","topicUrl":{"destination":"https:\/\/community.intercom.com\/messenger-8\/something-s-gone-wrong-next-js-10067"},"id":"7394","publicId":"10067","title":"Something's gone wrong (Next JS)","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/aa2c4344-d6f7-43c9-b166-7090ea278c9e.png\" \/><\/figure><p>Hello there. I recently added the Intercom SDK to my Next JS web app. The problem is that when a user is not authenticated and\u00a0opens the chat and then tries to log in.<br \/><br \/>After logging in, they will receive the attached screenshot error when they try to open a new chat or read the old chat.<br \/><br \/>I added logs to the useEffect and correctly sent user data to the Intercom as options.<br \/><br \/>After reloading the page, it works properly. And I have to mention that if I don\u2019t open the chat before logging in and try to log in, it works well. The problem occurs exactly when I open the chat, for example, on the Login page, and then attempt to log in.<br \/><br \/>Here is my Intercom provider,\u00a0which wrapped `_app.js`:<br \/>\u00a0<\/p><pre><code class=\"language-javascript\">import Intercom, { shutdown } from '@intercom\/messenger-js-sdk';<br \/>import { InitType } from '@intercom\/messenger-js-sdk\/dist\/types';<br \/>import { isEmpty } from 'lodash';<br \/>import { ReactNode, useEffect, useMemo } from 'react';<br \/>import { useSelector } from 'react-redux';<br \/><br \/>import { selectBusiness, selectUser } from 'features\/auth\/authSlice';<br \/>import { getTopAuthorityName } from 'utils';<br \/><br \/>export const APP_ID = process.env.NEXT_PUBLIC_INTERCOM_APP_ID as string;<br \/><br \/>interface Props {<br \/> children: ReactNode;<br \/>}<br \/><br \/>type IntercomOptions = InitType &amp; Record&lt;string, string | undefined&gt;;<br \/><br \/>export const IntercomProvider = ({ children }: Props) =&gt; {<br \/> const user = useSelector(selectUser);<br \/> const business = useSelector(selectBusiness);<br \/><br \/> const intercomOptions = useMemo&lt;IntercomOptions&gt;(() =&gt; {<br \/> if (isEmpty(user) || !user?.intercomUserHash) {<br \/> return { app_id: APP_ID };<br \/> }<br \/><br \/> const options: IntercomOptions = {<br \/> app_id: APP_ID,<br \/> name: `${user.firstName} ${user.lastName}`,<br \/> email: user.email,<br \/> user_hash: user.intercomUserHash,<br \/> user_status: user.status,<br \/> user_role: getTopAuthorityName(user.authorities),<br \/> };<br \/><br \/> if (!isEmpty(business)) {<br \/> if (business?.status) {<br \/> options.business_status = business.status;<br \/> }<br \/><br \/> if (business?.plan?.name) {<br \/> options.business_plan_name = business.plan.name;<br \/> }<br \/><br \/> if (business?.name) {<br \/> options.business_name = business.name;<br \/> }<br \/> }<br \/><br \/> return options;<br \/> }, [user, business]);<br \/><br \/> useEffect(() =&gt; {<br \/> shutdown();<br \/><br \/> Intercom(intercomOptions);<br \/><br \/> return () =&gt; {<br \/> shutdown();<br \/> };<br \/> }, [intercomOptions]);<br \/><br \/> return &lt;&gt;{children}&lt;\/&gt;;<br \/>};<br \/><\/code><\/pre><p>\u00a0<\/p>","categoryName":"Messenger","categoryId":"8","contentType":"question","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":0,"publishedAt":"2025-04-05T00:21:25+00:00","lastActivityAt":"2025-04-05T00:21:25+00:00","lastContributor":{"id":"21188","username":"Amin Azimi","avatar":""},"lastPostId":0,"author":{"id":"21188","username":"Amin Azimi","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/article-help-center-6","topicUrl":{"destination":"https:\/\/community.intercom.com\/article-help-center-6\/is-there-a-way-to-completely-disable-the-send-us-a-message-option-in-the-help-center-10060"},"id":"7390","publicId":"10060","title":"Is there a way to completely disable the \"Send us a message\" option in the Help Center ?","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>Is there a way to completely disable the \u201cSend us a message\u201d located at the bottom of the help center ?\u00a0<br \/><br \/>This option is not present on the first visit of the screen (which is what I want).<br \/>But if a user go to an article, then back, the option shows (which I do not want). (see screenshots without the button on the first visit and with the button on the second visit after seeing an article).<\/p><p>Thanks !<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8fa62e57-4e5e-4bd3-97de-cab448f8d2dc.png\" \/><figcaption>First visit of the Help Center screen (no \u201cSend us a message\u201d button)<br \/>\u200b\u200b\u200b<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/e866efd4-1f04-46b6-a71f-b708743623dc.png\" \/><figcaption>Second visit of the Help Center screen, after visiting an article page (there is the \u201cSend us a message\u201d button)<\/figcaption><\/figure><p>\u00a0<\/p>","categoryName":"Article Help Center","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T15:07:47+00:00","lastActivityAt":"2025-04-04T18:58:09+00:00","lastContributor":{"id":"20362","username":"conor","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/62e6f262-426e-412e-acc0-70964676e190.png"},"lastPostId":14623,"author":{"id":"21181","username":"NuncEstBibendum","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29347"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-clarification-request-to-redirect-and-call-attention-to-missed-convos-and-tickets-after-a-duration-of-time-10061"},"id":"1246","publicId":"10061","title":"Workflow clarification request to redirect and call attention to missed convos and tickets after a duration of time","content":"<p>I have a current Workflow planned where if teammate has replied is false, no one is assigned, and the last time the user was last heard from 3 days ago, it should tag the conversation as a missed connection and put an internal note to call on internal admins to view. I want this to be configured with business hours in mind so that weekends and holidays don\u2019t count towards the 3 day rule. Would adding AND during default office hours work in this way, or would it recognize the workflow and scan for missed convos during business hours only, or only let us know during business hours, etc. I\u2019m a bit unclear about how this will operate from the condition descriptions and am unable to preview<\/p><p><img alt=\"Screenshot_42.png\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=9e01b7f061&amp;attid=0.1&amp;permmsgid=msg-a:r3857863609517363109&amp;th=195f7cc9da6eceff&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-a:r3857863609517363109&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9SDumjtAbFUyxEnkwwTNrPoFwx1AfnquyRv4gd1EVebW6gL0RqCgIbStg_MGrgvBOVAAkoTMSasePmMkhCrUR49hGLIVDaOhDeNk-Zmo3cWkbLZs958Z3U4qg&amp;disp=emb&amp;realattid=ii_m909horv0&amp;zw\" width=\"412\" \/><\/p><p>\u00a0<\/p><p>Are there other time\/duration related conditions that are possible for workflows, such as giving a general date range (weekly, weekdays, weekends, etc.) that are on the way or being considered for the product roadmap in terms of workflow building?<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"conversation","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T16:33:26+00:00","lastActivityAt":"2025-04-04T16:33:26+00:00","lastContributor":{"id":"20106","username":"Christina Kenney","avatar":""},"lastPostId":0,"author":{"id":"20106","username":"Christina Kenney","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/conversations-9","topicUrl":{"destination":"https:\/\/community.intercom.com\/conversations-9\/what-is-the-basic-of-html-10055"},"id":"7387","publicId":"10055","title":"what is the basic of html?","content":"<p><span style=\"color:#001d35;\"><span style=\"background-color:#ffffff;\">what is the basic of html?<\/span><\/span><\/p><p>\u00a0<\/p>","categoryName":"Conversations","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":1,"publishedAt":"2025-04-04T09:01:23+00:00","lastActivityAt":"2025-04-04T14:15:47+00:00","lastContributor":{"id":"8880","username":"Tommy Mains","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/dd786f57-2319-461c-910c-90c9d5e550c9.png"},"lastPostId":14622,"author":{"id":"21176","username":"bryan2003","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29343"},{"categoryUrl":"https:\/\/community.intercom.com\/workflows-7","topicUrl":{"destination":"https:\/\/community.intercom.com\/workflows-7\/workflow-that-can-update-a-customer-ticket-when-a-linked-tracker-ticket-is-updated-9990"},"id":"7348","publicId":"9990","title":"Workflow that can update a customer ticket when a linked tracker ticket is updated.","content":"<p>It would be massively beneficial to enable the ability to create a workflow that can update a customer ticket when a linked tracker ticket is updated. I spoke to Karsten about this in chat and was informed he would submit a feature request for this.\u00a0<\/p>","categoryName":"Workflows","categoryId":"7","contentType":"question","featuredImage":"","likes":1,"views":18,"votes":0,"replyCount":2,"publishedAt":"2025-03-31T17:43:05+00:00","lastActivityAt":"2025-04-04T12:04:28+00:00","lastContributor":{"id":"20433","username":"Matthew Neeley","avatar":""},"lastPostId":14621,"author":{"id":"20433","username":"Matthew Neeley","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"29339"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/clarification-on-user-matching-for-cobrowse-sessions-in-intercom-10057"},"id":"7389","publicId":"10057","title":"Clarification on User Matching for CoBrowse Sessions in Intercom","content":"<p>Hello<br \/>\u00a0<\/p><p>We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.<br \/><br \/>According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.<br \/><br \/>They mentioned:<br \/>\u201cThe issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.\u201d<br \/><br \/>In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.<br \/><br \/>We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platforms.<br \/><br \/>Can you please confirm what identifiers Intercom and CoBrowse use to match users for co-browsing sessions? If email is required, is there an alternative approach to support guests as well?<br \/><br \/>Looking forward to your guidance on resolving this.<\/p><p>Thanks.<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T11:55:24+00:00","lastActivityAt":"2025-04-04T11:55:24+00:00","lastContributor":{"id":"21180","username":"Ivan Korovkin","avatar":""},"lastPostId":0,"author":{"id":"21180","username":"Ivan Korovkin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago"},{"categoryUrl":"https:\/\/community.intercom.com\/apps-integrations-25","topicUrl":{"destination":"https:\/\/community.intercom.com\/apps-integrations-25\/how-do-you-keep-intercom-and-pipedrive-in-sync-without-manual-work-9770"},"id":"7204","publicId":"9770","title":"How do you keep Intercom and Pipedrive in sync without manual work?","content":"<p>I\u2019m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don\u2019t always get updated, and sales reps miss important context from past conversations.<br \/><br \/>I\u2019d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?<\/p>","categoryName":"Apps & Integrations","categoryId":"25","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":3,"publishedAt":"2025-03-21T12:08:55+00:00","lastActivityAt":"2025-04-04T10:52:06+00:00","lastContributor":{"id":"21178","username":"davidtom","avatar":""},"lastPostId":14620,"author":{"id":"20917","username":"JamesDavis","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":true,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29337"},{"categoryUrl":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32","topicUrl":{"destination":"https:\/\/community.intercom.com\/tips-tricks-and-workarounds-32\/wha-are-the-benefits-of-traveling-10052"},"id":"7384","publicId":"10052","title":"Wha are the Benefits of Traveling","content":"<p>Traveling offers a wide range of benefits, both personal and professional. Here are some of the key advantages:<\/p><ol><li>\t<p><strong>Broadened Perspective<\/strong>: Traveling exposes you to different cultures, lifestyles, and ways of thinking. This can help expand your worldview, making you more open-minded and empathetic.<\/p>\t<\/li>\t<li>\t<p><strong>Personal Growth<\/strong>: Navigating unfamiliar places, learning new languages, and stepping out of your comfort zone can boost confidence and help you develop valuable life skills.<\/p>\t<\/li>\t<li>\t<p><strong>Stress Relief<\/strong>: Taking a break from daily routines and work pressures can offer much-needed relaxation, helping to reduce stress and promote mental well-being.<\/p>\t<\/li>\t<li>\t<p><strong>Inspiration and Creativity<\/strong>: New environments often spark creativity. Whether it's seeing new art, experiencing unique landscapes, or meeting new people, travel can inspire fresh ideas and perspectives.<\/p>\t<\/li>\t<li>\t<p><strong>Improved Relationships<\/strong>: Traveling with family, friends, or loved ones can deepen bonds and create lasting memories. Shared experiences can strengthen relationships and provide opportunities for growth.<\/p>\t<\/li>\t<li>\t<p><strong>Physical Health<\/strong>: Depending on the type of travel, you might engage in physical activities like hiking, swimming, or exploring on foot, which can improve your physical health and fitness.<\/p>\t<\/li>\t<li>\t<p><strong>Learning Opportunities<\/strong>: Traveling gives you the chance to learn new languages, history, or skills, especially when visiting historical landmarks, museums, or participating in local traditions.<\/p>\t<\/li>\t<li>\t<p><strong>Boosted Happiness<\/strong>: The anticipation of a trip and the joy of experiencing something new can significantly boost your mood. Travel experiences often create lasting positive memories.<\/p>\t<\/li>\t<li>\t<p><strong>Networking<\/strong>: Traveling, especially for business, allows you to meet new people and build professional relationships. This can open doors to new opportunities and collaborations.<\/p>\t<\/li>\t<li>\t<p><strong>Increased Flexibility and Adaptability<\/strong>: When you travel, you often have to adapt to new situations, whether it's navigating transportation systems or dealing with unexpected changes. This can enhance your problem-solving skills and flexibility in everyday life.<\/p>\t<\/li><\/ol><p>Whether for relaxation, adventure, or education, travel enriches the mind, body, and spirit in numerous ways. Do you have any specific types of travel that interest you?<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Tips, Tricks and Workarounds","categoryId":"32","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-04-04T08:28:17+00:00","lastActivityAt":"2025-04-04T08:28:17+00:00","lastContributor":{"id":"21175","username":"tripti","avatar":""},"lastPostId":0,"author":{"id":"21175","username":"tripti","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/community.intercom.com\/mobile-sdks-24","topicUrl":{"destination":"https:\/\/community.intercom.com\/mobile-sdks-24\/build-error-on-android-using-react-native-10050"},"id":"7382","publicId":"10050","title":"Build error on Android using React Native","content":"<p>Please help. I cannot build a release apk\/aab, I\u2019m getting the following error:<\/p><p>\u00a0<\/p><p><strong>&gt; Task :app:compileReleaseKotlin FAILED<\/strong><\/p><p><strong>e: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errors<\/strong><\/p><p><strong>e: file:\/\/\/Users\/builder\/.gradle\/caches\/transforms-4\/a23eb7edad52ffdf2e2ff09828f4ac13\/transformed\/jetified-intercom-sdk-base-15.15.1-api.jar!\/META-INF\/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.<\/strong><\/p><p><strong>Classes that weren't resolved: &gt; com.google.common.util.concurrent.ListenableFuture<\/strong><\/p><p>\u00a0<\/p><p>I\u2019m using the latest version of the library (8.3.0), and my build.gradle is:<\/p><p>\u00a0<\/p><p>buildToolsVersion = \"35.0.0\"<br \/>minSdkVersion = 23<br \/>compileSdkVersion = 35<br \/>targetSdkVersion = 35<br \/>ndkVersion = \"26.1.10909125\"<br \/>kotlinVersion = \"1.9.22\"<\/p><p>\u00a0<\/p>","categoryName":"Mobile SDKs","categoryId":"24","contentType":"question","featuredImage":"","likes":2,"views":17,"votes":0,"replyCount":1,"publishedAt":"2025-04-03T21:15:43+00:00","lastActivityAt":"2025-04-04T05:03:34+00:00","lastContributor":{"id":"20537","username":"Matias Tebele","avatar":""},"lastPostId":14618,"author":{"id":"20537","username":"Matias Tebele","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"29328"}],"authors":{"8880":{"id":8880,"url":"\/members\/tommy-mains-8880","name":"Tommy Mains","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/dd786f57-2319-461c-910c-90c9d5e550c9.png","userTitle":"Active User","userLevel":2,"badges":[{"url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg","title":"Active 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class="category-title"><h3><a href="https://community.intercom.com/post-event-q-a-69" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Post-Event Q&A</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">10 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-39"><div class="category-title"><h2><a href="https://community.intercom.com/tips-from-the-intercom-team-39" class="link--subforum qa-category-link" track="[object Object]">Tips from the Intercom Team</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"></div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="43"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/getting-started-with-intercom-43" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting started with Intercom</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">12 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="44"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/tips-for-developers-44" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Tips for Developers</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">7 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="45"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/intercom-for-human-support-45" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Intercom for Human Support</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">8 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="46"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/intercom-for-automated-support-46" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Intercom for Automated Support</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">8 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="79"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/fin-ai-79" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Fin & AI</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-29"><div class="category-title"><h2><a href="https://community.intercom.com/tips-from-expert-users-29" class="link--subforum qa-category-link" track="[object Object]">Tips from Expert Users</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"></div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="34"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/getting-started-with-intercom-34" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting started with Intercom</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">1 topic</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="35"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/use-intercom-like-a-pro-35" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Use Intercom like a PRO</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">4 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="36"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/apps-integrations-36" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Apps & Integrations</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">1 topic</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="80"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/fin-ai-80" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Fin & AI</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-40"><div class="category-title"><h2><a href="https://community.intercom.com/welcome-40" class="link--subforum qa-category-link" track="[object Object]">Welcome</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"></div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="41"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/new-members-41" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">New Members</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">3 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="42"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-users-42" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Users</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">5 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="76"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-program-q-a-76" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Program Q&A</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="77"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/expert-profiles-77" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Expert Profiles</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-82"><div class="category-title"><h2><a href="https://community.intercom.com/fin-ai-user-tips-82" class="link--subforum qa-category-link" track="[object Object]">Fin & AI User Tips</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta"> Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team</div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="84"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/fin-tips-from-expert-users-84" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Fin Tips from Expert Users</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="85"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.intercom.com/fin-tips-from-the-intercom-team-85" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Fin Tips from the Intercom Team</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">0 topics</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin widget-container--container-2-1-column_2"><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":"<div class=\"html moveUp\" >\n <div class=\"box status-box\">\n <a href=\"https:\/\/community.intercom.com\/topic\/new\" class=\"btn--cta\">Ask your question<\/a> \n <\/div>\n<\/div> "}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"><div class="html moveUp" ><div class="box status-box"><a href="https://community.intercom.com/topic/new" class="btn--cta">Ask your question</a></div></div></section></div></div></div></div><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-1" data-idx="1"><div class="widget-placeholder"><div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Featured Topics","amount":8,"config":{"amount":8,"title":"Featured Topics"}}"></div></div></div><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-4" data-idx="4"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":""}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"></section></div></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-6" data-idx="6"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Community Spotlight","html":"<style> \n .status-box{\n border: 1px solid #d5d6da;\n padding: 24px;\n border-radius: 8px;\n background-color: #fff;\n\n }\n .status-box:hover {\n box-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08);\n }\n .status-box.hidden{\n display: none;\n }\n .status-box a.btn--cta, .status-box a.btn--toggle{\n width: 100%;\n margin-top:5px;\n border-radius: 8px;\n }\n .status-box a.btn--cta{\n background-color: #0069ff;\n color: #ffffff;\n border-color: rgba(0,0,0,0.2);\n font-size: 16px;\n }\n .status-box a.btn--cta:hover{\n background-color: #0069ff;\n color: #ffffff;\n }\n \n .status-box.login-box{\n background-color: #F1F1F1;\n } \n \n .status-box .login-context{\n margin-top: 8px;\n }\n .box status-box{\n margin-top: 15px;\n }\n<\/style>\n <a href=\"https:\/\/community.intercom.com\/members\/milan-1935\"> \n<div class=\"box status-box\"> \n <div class=\"box login-box\">\n <h3><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1beed2e2-5c1e-4888-991b-4efed8dc684c.png\" height=\"212\"><\/h3>\n\n <\/div>\n <div class=\"box login-box\">\n <p><em>\"I believe there can not be a great service without an engaged community around it - and Intercom proves this.\nA place to share my experience, ask questions and get ideas based on other's experiences. \n\"<\/em><\/p>\n <br><br>\n <p><em><strong>Milan Markov, <\/strong><\/em><br>CEO, <br>Sovaolo <\/p>\n <\/div>\n<\/div>\n<\/a>\n"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Community Spotlight</h3></div></div><section class="full-width custom-html"><style> .status-box{ border: 1px solid #d5d6da; padding: 24px; border-radius: 8px; background-color: #fff; } .status-box:hover { box-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08); } .status-box.hidden{ display: none; } .status-box a.btn--cta, .status-box a.btn--toggle{ width: 100%; margin-top:5px; border-radius: 8px; } .status-box a.btn--cta{ background-color: #0069ff; color: #ffffff; border-color: rgba(0,0,0,0.2); font-size: 16px; } .status-box a.btn--cta:hover{ background-color: #0069ff; color: #ffffff; } .status-box.login-box{ background-color: #F1F1F1; } .status-box .login-context{ margin-top: 8px; } .box status-box{ margin-top: 15px; } </style><a href="https://community.intercom.com/members/milan-1935"><div class="box status-box"><div class="box login-box"><h3><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/1beed2e2-5c1e-4888-991b-4efed8dc684c.png" height="212"></h3></div><div class="box login-box"><p><em>"I believe there can not be a great service without an engaged community around it - and Intercom proves this. A place to share my experience, ask questions and get ideas based on other's experiences. "</em></p><br><br><p><em><strong>Milan Markov, </strong></em><br>CEO, <br>Sovaolo </p></div></div></a></section></div></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-7" data-idx="7"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--event_calendar widget-container--container-2-1-column_2-index-8" data-idx="8"><div class="widget-placeholder"><div data-preact="widget-events-calendar/index" class="" data-props="{"config":{"amount":3,"title":"Events calendar","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":false,"activeSection":"Style","selectedWidgetPersonalisationOption":"","selectedWidgetPersonalisationOptionName":"All roles","startDateTimestamp":null,"finishDateTimestamp":null}}"><section role="group" class="event-calendar qa-event-calendar-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading event-calendar__heading">Events calendar</h3><div class="full-width Template-brand-featured homepage-widget-wrapper custom-event-calendar widget widget--event-calendar qa-widget-event_calendar"><div class="sitewidth"><div class="col event-calendar-container"></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-9" data-idx="9"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":3,"timeRange":["thisWeek","allTime"],"title":"User Leaderboard","emptyMessage":"<div class=\"html\"> \n<h3>The leaderboard has reset<\/h3>\n<p class=\"login-context\">Wondering what that means? It's your chance to make it to the top.<\/p>\n<a href=\"https:\/\/intercom-en-community.almostinsided.com\/?customize\" class=\"btn--cta\">Become active<\/a><\/div>\n","isPreviewEmptyMessage":false,"excludeUserRole":["Employee","Special-T member","Exclude from leaderboard","roles.banned","roles.moderator","roles.community-manager","roles.administrator"],"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"config":{"maxResults":3,"excludeUserRole":["Employee","Special-T member","Exclude from leaderboard","roles.banned","roles.moderator","roles.community-manager","roles.administrator"],"timeRange":["thisWeek","allTime"],"emptyMessage":"<div class=\"html\"> \n<h3>The leaderboard has reset<\/h3>\n<p class=\"login-context\">Wondering what that means? It's your chance to make it to the top.<\/p>\n<a href=\"https:\/\/intercom-en-community.almostinsided.com\/?customize\" class=\"btn--cta\">Become active<\/a><\/div>\n","isPreviewEmptyMessage":false,"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"title":"User Leaderboard"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section role="group" class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading leaderboard_points__heading">User Leaderboard</h3><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"><div class="html"><h3>The leaderboard has reset</h3><p class="login-context">Wondering what that means? It's your chance to make it to the top.</p><a href="https://intercom-en-community.almostinsided.com/?customize" class="btn--cta">Become active</a></div></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"><div class="html"><h3>The leaderboard has reset</h3><p class="login-context">Wondering what that means? It's your chance to make it to the top.</p><a href="https://intercom-en-community.almostinsided.com/?customize" class="btn--cta">Become active</a></div></div><div class="leaderboard-link-text"><a href="/leaderboard?period=allTime" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-10" data-idx="10"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":3,"timeRange":["thisWeek","allTime"],"title":"Employee 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Experts","isNested":null}"><section role="group" class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading quick_links__heading">Meet the Community Experts</h3><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/kevin-bendixen-191" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/7dbd4cc2-68f8-4fac-a0d4-da2110373d92_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/7dbd4cc2-68f8-4fac-a0d4-da2110373d92_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Kevin Bendixen</h3></header><p class="text--meta card-widget-text">Community Expert</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/milan-1935" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/e6b02827-384d-409d-9b2e-12c5d6b9dcc4_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/e6b02827-384d-409d-9b2e-12c5d6b9dcc4_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Milan Markov</h3></header><p class="text--meta card-widget-text">Intercom Certified Partner</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.intercom.com/members/nathan-sudds-838" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/ec69319a-9af4-4738-b6e5-c74e7031ba46_thumb.png" style="background-image: https://uploads-eu-west-1.insided.com/intercom-en/attachment/ec69319a-9af4-4738-b6e5-c74e7031ba46_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Nathan Sudds</h3></header><p class="text--meta card-widget-text">Community Expert</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--banner widget-container--index-15" data-idx="15"> <div class="widget-placeholder"> <div data-preact="widget-banner/index" class="" data-props="{"content":{"textAlignment":"Left","title":"Connect, learn and 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