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How to integrate ChatBot with Shopify

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>How to integrate ChatBot with Shopify</title> <meta name="description" content="Connect chatbot with your Shopify store and start selling through automated chats."> <link rel="canonical" href="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Organization","address":[{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Boston","addressRegion":"Massachusetts","postalCode":"02110","streetAddress":"101 Arch Street, 8th Floor"},{"@type":"PostalAddress","addressCountry":"PL","addressLocality":"Wrocław","addressRegion":"dolnośląskie","postalCode":"53-033","streetAddress":"Zwycięska 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<div class="c-navbar__mobile-actions"> <a href="https://accounts.livechat.com/signin?client_id=92418ea187dd3c572383cbf56f015b6c&amp;response_type=token&amp;redirect_uri=https%3A%2F%2Fapp.chatbot.com%2Fstories" class="c-btn v--secondary v--sm" data-controller="track utm-tracking" data-target="utm-tracking.element" data-track-category="Log In Button" data-track-action="Top Nav Help Center" data-track-label="Redirect to Accounts" data-action="track#send">Log in</a> <a href="https://accounts.livechat.com/signup?client_id=92418ea187dd3c572383cbf56f015b6c&amp;response_type=token&amp;redirect_uri=https%3A%2F%2Fapp.chatbot.com%2Fstories?source_id=mobile_menu&source_url=https%3a%2f%2fwww.chatbot.com%2fhelp%2fshopify-integration%2fhow-to-integrate-chatbot-with-shopify%2f&source_type=website" class="c-btn v--signup v--sm" data-controller="track utm-tracking" data-target="utm-tracking.element" data-track-category="Sign Up Button" data-track-action="Top Nav Help Center" data-track-label="Redirect 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data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Sign up free - Top Nav" data-action="track#send">Sign up free</a> </div> </div> </div> <ul class="c-navbar__list u-hidden lg:u-flex u-justify-center u-flex-wrap u-maxw-14 u-mx-auto u-py-md u-border-b u-border-gray-900 u-Mb-lg"><li class="c-navbar__item"> <a href="/help/get-started/" class="c-navbar__link v--has-dropdown">🚀 Get started</a><ul class="c-navbar__sublist"><li><a href="/help/get-started/#overview" class="c-navbar__sublink">Overview</a></li><li><a href="/help/get-started/#stories" class="c-navbar__sublink">Stories</a></li><li><a href="/help/get-started/#templates" class="c-navbar__sublink">Templates</a></li><li><a href="/help/get-started/#artificial-intelligence" class="c-navbar__sublink">Artificial intelligence</a></li></ul></li><li class="c-navbar__item"> <a href="/help/build-your-chatbot/" class="c-navbar__link v--has-dropdown">⚒️ Build your chatbot</a><ul class="c-navbar__sublist"><li><a href="/help/build-your-chatbot/#build-your-chatbot" class="c-navbar__sublink">Build your chatbot</a></li><li><a href="/help/build-your-chatbot/#bot-responses" class="c-navbar__sublink">Bot responses</a></li><li><a href="/help/build-your-chatbot/#interactions" class="c-navbar__sublink">Interactions</a></li><li><a href="/help/build-your-chatbot/#actions" class="c-navbar__sublink">Actions</a></li><li><a href="/help/build-your-chatbot/#attributes" class="c-navbar__sublink">Attributes</a></li><li><a href="/help/build-your-chatbot/#system-entities" class="c-navbar__sublink">System entities</a></li><li><a href="/help/build-your-chatbot/#user-entities" class="c-navbar__sublink">User entities</a></li><li><a href="/help/build-your-chatbot/#moments" class="c-navbar__sublink">Moments</a></li></ul></li><li class="c-navbar__item"> <a href="/help/connect-your-chatbot/" class="c-navbar__link v--has-dropdown">🔌 Connect your chatbot</a><ul class="c-navbar__sublist"><li><a href="/help/connect-your-chatbot/#install-chatbot" class="c-navbar__sublink">Install ChatBot</a></li><li><a href="/help/connect-your-chatbot/#chat-widget" class="c-navbar__sublink">Chat Widget</a></li><li><a href="/help/connect-your-chatbot/#integrations" class="c-navbar__sublink">Integrations</a></li><li><a href="/help/connect-your-chatbot/#livechat-integration" class="c-navbar__sublink">LiveChat integration</a></li><li><a href="/help/connect-your-chatbot/#shopify-integration" class="c-navbar__sublink">Shopify integration</a></li></ul></li><li class="c-navbar__item"> <a href="/help/manage-data/" class="c-navbar__link v--has-dropdown">📈 Manage data</a><ul class="c-navbar__sublist"><li><a href="/help/manage-data/#users" class="c-navbar__sublink">Users</a></li><li><a href="/help/manage-data/#reports" class="c-navbar__sublink">Reports</a></li><li><a href="/help/manage-data/#train-your-chatbot" class="c-navbar__sublink">Training section</a></li></ul></li><li class="c-navbar__item"> <a 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class="u-flex u-flex-wrap u-Pb-xs md:u-Pb-lg"><div class="u-flex u-items-center u-basis-12 md:u-basis-auto u-mr-lg u-mb-xs md:u-mb-0"><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill/cms/sylwia-kocur.jpeg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_96,h_96,c_fill/cms/sylwia-kocur.jpeg 2x" alt="Image of an author" class="u-w-fit u-mr-md u-ml-0 u-round" width="48"><div class="u-text-p7-bold">Sylwia Kocur</div> </div><div class="u-flex u-items-center u-flex-wrap u-text-p7" style="min-height: 48px;"> <div class="u-flex u-items-center u-mr-lg"> <img src="/icons/time.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span>5 min read</span> </div> <div class="u-flex u-items-center"> <img src="/icons/update.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span>updated: Nov 4, 2024</span> </div> </div> </div> </div><aside class="lg:u-basis-4 lg:u-pl-lg u-Mb-md md:u-m-0 c-toc" data-target="sticky-aside.aside" data-action="mouseover->sticky-aside#open mouseout->sticky-aside#close click->sticky-aside#toggle" > <div class="c-toc__wrapper lg:u-py-xl lg:u--my-xl u-bg-white u-border-gray-900" data-target="sticky-aside.wrapper" > <div class="xl:u-pr-xl"> <div class="c-toc__open u-text-p8-bold u-py-xs u-px-sm u-mr-lg u-bg-gray-900">&laquo; CONTENTS</div> <h3 class="u-text-p6-bold lg:u-pl-lg u-mb-0 u-text-gray-300 u-py-md c-toc__title u-border-t u-border-b u-border-gray-800" id="hc-toc-heading">CONTENTS</h3> <nav id="TableOfContents"> <ul> <li><a href="#how-to-integrate-the-products">How to integrate the products</a> <ul> <li><a href="#how-to-add-a-bot-in-the-shopify-admin-panel">How to add a bot in the Shopify Admin panel</a></li> <li><a href="#how-to-add-a-shopify-store-in-the-integrations-panel">How to add a Shopify store in the Integrations panel</a></li> <li><a href="#how-to-add-the-shopify-store-using-shopify-actions-in-the-bot">How to add the Shopify store using Shopify actions in the bot</a></li> </ul> </li> <li><a href="#how-to-manage-or-delete-the-shopify-integration-in-chatbot">How to manage or delete the Shopify integration in ChatBot</a></li> <li><a href="#how-to-manage-the-subscription">How to manage the subscription</a></li> </ul> </nav> </div> </div> </aside><div class="c-hc-article-content u-text-p6 c-hc-article-content--first c-toc__parent-content u-maxw-8 lg:u-basis-8" data-target="sticky-aside.content"> <p>The ChatBot integration for Shopify allows you to <strong>automate customer service and enrich the user experience simultaneously</strong>. Use our integration to add a chatbot to your Shopify store. Chatbot conversations can improve shoppers&rsquo; experience of your online store and supercharge your online sales.</p> <p>The integration provides extra actions that make ChatBot an even more effective selling channel for any Shopify business:</p> <ul><li> <p><a href="https://www.chatbot.com/help/shopify-integration/show-products/" target="_blank">display your store offerings</a> in the chat</p> </li><li> <p>use a chatbot to help users <a href="https://www.chatbot.com/help/shopify-integration/product-availability/" target="_blank">search for products</a></p> </li><li> <p>show shoppers their <a href="https://www.chatbot.com/help/shopify-integration/show-shopify-order-status/" target="_blank">order status</a></p> </li></ul> <h2 id="how-to-integrate-the-products">How to integrate the products<a href="#how-to-integrate-the-products" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-integrate-the-products" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p><strong>The ChatBot &lt;&gt; Shopify integration can be activated in three ways</strong>. You can choose the one that best meets your needs.</p> <p>If you already have an active Shopify store, you can add the bot in the <strong>Shopify Admin panel</strong>. This way, you can use a pre-built chatbot and customize it to your store faster. The bot will be automatically added to the store.</p> <p>If you&rsquo;d like to build the bot from scratch and ensure every step of the chat meets your needs, you can activate the integration in the <strong>ChatBot app in the Integrations panel</strong> after the bot-building process is done. In this approach, you can also use the pre-built bot structure, customize it, and load it into your store when all adjustments are done.</p> <p>The third way to connect ChatBot and Shopify is to start the integration process using <strong>Shopify actions directly in the bot</strong> conversation tree. You can add the actions to the bot structure while developing the bot without activating the store. When you finish the development phase, you can active the store.</p> <h3 id="how-to-add-a-bot-in-the-shopify-admin-panel">How to add a bot in the Shopify Admin panel<a href="#how-to-add-a-bot-in-the-shopify-admin-panel" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-add-a-bot-in-the-shopify-admin-panel" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <ol start="1"><li> <p>Log in to your <a href="https://accounts.shopify.com/lookup?rid=5fe9842e-b354-486f-b712-baaef7372772" target="_blank">Shopify store admin panel</a>. Go to the <strong>Apps</strong> section and search for the <strong>ChatBot by Text</strong> app.<br> <img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-1-new.png" alt=""></p> </li><li> <p>Select the <strong>ChatBot by Text</strong> app and click the <strong>Add app</strong> button. Confirm with the <strong>Install</strong> button.<br> <img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-2-new.png" alt=""></p> </li><li> <p>Log in to your ChatBot account and <strong>configure the integration</strong>.</p> <p>If you’re a new user, you must <a href="https://accounts.livechat.com/signup" target="_blank">set up your account first</a>. Provide your email address and password. Then select <strong>Sign up</strong>.</p> </li><li> <p>Choose from the three options. After selecting your preferred option, select <strong>Continue</strong>.</p> </li></ol><ul><li> <p><strong>Use a pre-built Shopify template</strong> — import the Shopify-specific bot structure.<br> You need to customize the imported template once the integration is complete.</p> </li><li> <p><strong>Select an existing bot</strong> — choose one of the bots you have created.<br> You can always edit the selected bot later.</p> </li><li> <p><strong>Build from scratch</strong> — create your bot from scratch.<br> Once you configure the integration, you need to build your bot in the ChatBot app.</p> </li></ul><ol start="5"><li> <p><strong>Name the newly created bot</strong> (1) or <strong>select one of the bots you already have</strong>. Decide if your bot should be enabled in your store from the start or if it should be disabled (2). Continue with the <strong>Create your chatbot button</strong>.<br> <img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-3-new-1.png" alt=""></p> </li></ol> <div class="u-py-2xl u-px-xl u-Mt-sm u-Mb-md u-border-2 u-rounded b--u-border-blue-500 u-flex u-flex-col md:u-flex-row md:u-items-center"> <div class="u-Mb-sm md:u-mb-0 u-basis-2"><img src="/help/icons/tip.svg" alt="" width="90" class="u-w-auto u-maxw-1 u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12"><p>In the <strong>Chatbot enabled</strong> section, you can decide whether your chatbot should be active on your Shopify store when the integration is complete. If you turn this setting on, the chatbot will appear on your store even if your bot is incomplete.</p> <p>We recommend disabling this setting if you’re creating your chatbot from scratch. This way, you can finish your bot in the bot builder first and turn it on when it’s ready</p> </div> <div class="md:u-hidden"><p>In the <strong>Chatbot enabled</strong> section, you can decide whether your chatbot should be active on your Shopify store when the integration is complete. If you turn this setting on, the chatbot will appear on your store even if your bot is incomplete.</p> <p>We recommend disabling this setting if you’re creating your chatbot from scratch. This way, you can finish your bot in the bot builder first and turn it on when it’s ready</p> </div> </div> <h3 id="how-to-add-a-shopify-store-in-the-integrations-panel">How to add a Shopify store in the Integrations panel<a href="#how-to-add-a-shopify-store-in-the-integrations-panel" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-add-a-shopify-store-in-the-integrations-panel" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <ol start="1"><li> <p>Go to your bot and choose <strong>Shopify</strong> from the list in the <strong>Integrations</strong> panel. Select <strong>Connect with Shopify</strong>.<br> <img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-1-new-1.png" alt=""></p> </li><li> <p>Provide your <strong>Shopify store name</strong> (1). Click the <strong>Connect with Shopify</strong> button (2).<br> If you are not already logged into your store, <strong>log in</strong>. Continue with the <strong>Install app</strong> button.<br> <img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-5-new-1.png" alt=""></p> </li><li> <p>The integration will appear on the list. Click the name of your store to manage your integration.</p> </li></ol> <h3 id="how-to-add-the-shopify-store-using-shopify-actions-in-the-bot">How to add the Shopify store using Shopify actions in the bot<a href="#how-to-add-the-shopify-store-using-shopify-actions-in-the-bot" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-add-the-shopify-store-using-shopify-actions-in-the-bot" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>Select the <strong>Shopify action</strong> and add it to your bot flow. Open the block and select <strong>Connect with Shopify</strong> button. Finish the installation process.</p> <p><img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-6-new.png" alt="">The integration will appear on the integrations list in the Integrations panel. You can manage it there.</p> <div class="u-py-2xl u-px-xl u-Mt-sm u-Mb-md u-border-2 u-rounded b--u-border-blue-500 u-flex u-flex-col md:u-flex-row md:u-items-center"> <div class="u-Mb-sm md:u-mb-0 u-basis-2"><img src="/help/icons/tip.svg" alt="" width="90" class="u-w-auto u-maxw-1 u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12">You can use <a href="https://www.chatbot.com/help/shopify-integration/shopify-flows/" target="_blank">Shopify flows</a> while building your Shopify chatbot. These are pre-configured task-specific flows that you can add to your bot. You can use multiple flows in a bot.</div> <div class="md:u-hidden">You can use <a href="https://www.chatbot.com/help/shopify-integration/shopify-flows/" target="_blank">Shopify flows</a> while building your Shopify chatbot. These are pre-configured task-specific flows that you can add to your bot. You can use multiple flows in a bot.</div> </div> <h2 id="how-to-manage-or-delete-the-shopify-integration-in-chatbot">How to manage or delete the Shopify integration in ChatBot<a href="#how-to-manage-or-delete-the-shopify-integration-in-chatbot" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-manage-or-delete-the-shopify-integration-in-chatbot" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>You can manage the integration when you click on it on the Integrations list. You can decide if you&rsquo;d like to <strong>enable or disable the bot in the store</strong> (1), if you want to proceed with the store management, or if you&rsquo;d like to <strong>delete the bot</strong> from the store entirely (2).</p> <p><img src="https://cdn.livechatinc.com/cms/help/chatbot/shopify/shopify-7-new.png" alt="">We recommend leaving the bot disabled in the Bot enabled section at first. This way, you can test your bot in the bot builder first and turn it on when it’s ready. This will give you time to develop the bot correctly before it starts chatting.</p> <h2 id="how-to-manage-the-subscription">How to manage the subscription<a href="#how-to-manage-the-subscription" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.chatbot.com/help/shopify-integration/how-to-integrate-chatbot-with-shopify/#how-to-manage-the-subscription" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p><strong>When you create a new ChatBot account via Shopify</strong></p> <p>If you change your ChatBot subscription details in the Shopify panel, the subscription section in ChatBot will be blocked. </p> <p><strong>When you add your existing ChatBot account to Shopify</strong></p> <p>If you add an existing ChatBot account to Shopify, you can manage your subscription details in the ChatBot billing section.</p> <p><strong>Read more</strong></p> <ul><li> <p><a href="https://www.chatbot.com/help/shopify-integration/shopify-flows/" target="_blank">Shopify Flows</a></p> </li><li> <p><a href="https://www.chatbot.com/help/shopify-integration/product-availability/" target="_blank">Product availability</a></p> </li><li> <p><a href="https://www.chatbot.com/help/shopify-integration/show-shopify-order-status/" target="_blank">Show order status</a></p> </li><li> <p><a href="https://www.chatbot.com/help/shopify-integration/show-products/" target="_blank">Show products</a></p> </li></ul> </div> </div> <form action="" name="hc_rating" class="u-My-xs md:u-My-xl" data-id="9ec304af6aee396cb3f2447911add416" data-controller="rating-form"> <section class="u-text-center u-Mb-xs lg:u-Mb-md u-bg-gray-900 o-container v--big u-Py-lg"> <h2 class="u-text-p5-bold u-mb-xl">Was this article helpful?</h2> <button type="button" data-vote="1" data-action="click->rating-form#ratePositive" data-target="rating-form.positiveButton" title="yes" class="c-btn u-inline-flex u-items-center u-mx-lg u-px-lg ub v--transparent u-mb-lg md:u-mb-0" > <svg xmlns="http://www.w3.org/2000/svg" class="u-mr-sm" width="24" height="24" viewBox="0 0 24 24"> <g fill="none" fill-rule="evenodd"> <path fill="currentColor" fill-rule="nonzero" d="M2.315 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your feedback.</p> </div> <div class="u-text-center o-container u-hidden" data-target="rating-form.confirmation1"> <img src="/help/images/thanks.gif" alt="" class="u-maxw-1 u-mb-md" width="100"> <h3 class="u-text-p5-bold u-mb-lg">Thank you!</h3> <p class="u-text-p6">We’re happy to help.</p> </div> </form> </article> </div> <section data-target="helpcenter-footer-cta" class="b--u-bg-black-900 u-text-white u-text-center"> <div class="o-container u-Py-xl u-relative"> <img src="/elements/cursor-hand-blue.svg" class="u-hidden md:u-block t-cursor-hand"> <h2 class="u-text-p3">Start a free ChatBot trial<br/> and build your first chatbot today!</h2> <form action="https://accounts.livechat.com/signup?client_id=92418ea187dd3c572383cbf56f015b6c&amp;response_type=token&amp;redirect_uri=https%3A%2F%2Fapp.chatbot.com%2Fstories" method="GET" data-controller="signup utm-tracking" data-target="utm-tracking.element" data-action="signup#submit"> <div class="u-maxw-7 u-mx-auto u-flex u-flex-col 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rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/> <defs> <filter id="filter0_dd" x="0" y="0" width="72" height="72" filterunits="userSpaceOnUse" color-interpolation-filters="sRGB"><feflood flood-opacity="0" result="BackgroundImageFix"/><fecolormatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feoffset dy="1"/><fegaussianblur stddeviation="2"/><fecolormatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feblend in2="BackgroundImageFix" result="effect1_dropShadow"/><fecolormatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feoffset/><fegaussianblur stddeviation="1"/><fecolormatrix values="0 0 0 0 0 0 0 0 0 0 0 0 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